CALL CENTER REGISTRATION

CALL CENTER REGISTRATION

Important Note
Registration with PSEB is mandatory for every call center to legally operate in Pakistan.
Call Center Registration Procedure
To enroll with PSEB as a registered call center, please follow a simple three-step process:
1.

Download and fill the call center registration Form.

2.

Attach all required documents as mentioned below.

3.

Enclose the necessary remittances and send to PSEB.

Fee Structure
Call Center registration certificate issued by PSEB is location specific and is valid only for the
location for which it is issued. Separate certificate shall be required for each
branch/additional/alternate location.
1.

Annual Registration/Renewal Fee for call centers is Rs. 15,000/- for its Principle/Main Office
and Rs.

2.

5,000/- for each branch (if any)

Arrears (up to 2 years only) @ 15,000/- per year for Principle/Main Office and Rs. 5,000/- for
each

branch (if applicable). Call Center with expired registration exceeding a period of one

year should

note that a surcharge of Rs. 10,000/- will be charged (apart from applicable fee and

arrears) upon
submission of renewal request.
All payments must be in shape of Demand Draft/Pay Order in favor of Pakistan Software
Export Board.
Required Documents
For New Call Center Registration

Registration Form completed in all respects, duly signed and stamped.

Brief company profile on the company letterhead / printed corporate brochure.

Necessary Remittances in favor of PSEB (PO/DD only).

Visiting Card of key personnel (Optional).

NTN Certificate.

CNIC of all Directors/Shareholders/Partners/Proprietor.

Photo Copy of Passport (for Directors/Shareholders/Partners/Proprietor with foreign

nationality).

Attested copy of Memorandum and Articles of Association including the copy Incorporation
Certificate

and Form 29, (for Companies only).

Attested copy of the Partnership Deed, (for Partnership firms only).

Certificate of Registration, Registrar Office certified copy (for registered firms only).

Bank Statement of the preceding six months.

OR
Bank Account Letter/Certificate (In case of new account). Only company/firm account with company
name of company/firm is accepted.
For Call Center Registration Renewal

Registration Form completed in all respects, duly signed and stamped.

Latest Brief company profile on the company letterhead / printed corporate brochure.

Necessary Remittances in favor of PSEB (PO/DD only).

Visiting Card for key personnel (Optional).

Certificate of Turnover (R Forms/PRCs) Call Center Inspection/Physical Verification

Request.
Registration/Renewal Forms Download (PDF)

1.

Once the completed form along with the required documents are received, it usually takes
about 6-7

2.

working days to process and issue the registration certificate.

Before formal operationalization, provisional call center registration will initially be granted by
PSEB with the validity of 60 days, and can be extended upon formal written request for maximum
of 60 days only.

3.

A physical verification visit of operational call center would be planned on request and after
successful

verification; a registration certificate with the validity of one year is issued. The

verification procedure is
necessary.

repeated at the time of renewal of call center or any time deemed

The registration/renewal request can be sent to any of the below mentioned addresses as per
convenience.
Visitor Timing for New & Renewal of PSEB registration is 9:00 am to 2:00 pm (Monday
Friday)
Contact Person for Islamabad (Head office):
Muhammad Shoaib Aslam
Officer Domestic Business
Pakistan Software Export Board
2nd Floor, Evacuee Trust Complex,
Agha Khan Road, F-5, Islamabad.
Ph: +92-51-9204074+92-51-9204074 Ext 119, 9201686
Fax: +92-51-9204075
Email: saslam@pseb.org.pk
Contact Person for Karachi:
Muhammad Shoaib Aslam
Officer Domestic Business
Pakistan Software Export Board
2nd Floor, Evacuee Trust Complex,
Agha Khan Road, F-5, Islamabad.
Ph: +92-51-9204074+92-51-9204074 Ext 119, 9201686
Fax: +92-51-9204075
Email: saslam@pseb.org.pk
Contact Person for Lahore:
Hasham Yasin
Assistant Marketing Officer
Pakistan Software Export Board
Office 5/6 5th Floor Shaheen Complex,
Egerton Road, Lahore.
Ph: +92-42-3637-0039
Fax: +92-42-3637-0029
Email: hyasin@pseb.org.pk