Volume 5, Edition 9

September 11, 2015

Whats the Word on the Street?
SPOOKTACULAR

Celebrate silly, not-too-spooky fun at The Counts Halloween

Spooktacular at Sesame Place. On weekends from September 26
through November 1, the park is transformed into a familyfriendly Halloween haven!
Come in costume and enjoy Halloween shows, a themed maze and
everyones favorite Sesame Street friends! Soar, swing and fly on
three new Count von Count-themed mechanical rides! Dont miss
the fantastic Neighborhood Street Party Halloween Parade with
new music and dance moves that will have everyone dancing
along and joining in the fun.
Dont miss the parks furriest land ever - Cookies Monster Land
featuring five exciting rides, a three-story net climb, and a soft
toddler play area. Theres fun for everyone at The Counts
Halloween Spooktacular at Sesame Place!
Next Word on the Street edition will feature the fall restaurant
menus, dry attractions available, show descriptions and a special
events calendar! Stay tuned!

IInn tthhiiss eeddiittiioonn::

Guest Connections
SEA IT SAY IT
Park Happenings
Operating Calendar
Spirit Week Recap
Who Are the People in Your Neighborhood?
Sesame Supervisor Spotlight
Blood Drive
Team Member Dining Specials
Pope Visit Update
Team Member Birthdays
Payroll
Behavior Bulletin
Recognition
Safety Image of the Week
What Year was it?
Department Leadership
Security Update

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Guest Connections

Way to go,

PJ
Schweizer!

From: Sara
Sent: Wednesday, August 26, 2015 10:56 AM
Subject: Thanks for a great trip and thanks, PJ!
For Sesame Place We wanted to write to thank you for another great experience.

Brayden & PJ (Avengers!)

Our family traveled from Northern Virginia to visit the park earlier this month (August 5-7) our second trip of the year (and fourth
since last year). The place continually amazes our 3-year-old son Brayden (and our now 6-month-old son Bryce).
We wanted to send a quick note to thank and commend PJ in particular. Brayden had enjoyed seeing him in shows last year. Then,
meeting and interacting with PJ close-up when he emceed our Dine with Me dinners this past June had been a highlight of Braydens
trip. Because PJ was such a fun part of Braydens experience, we called the Guest Correspondence Team to see if hed be emceeing
our August 5-7 dinner reservations (in case he was on vacation, we wanted to set expectations with our son!).
We learned PJs job had changed he was still working at Sesame Place, but now outside the park grounds (on events/guest bookings).
Still, upon learning of our Dine with Me reservations, PJ made a special trip to talk and dance with Brayden during our August 5 and 7
dinners. Our son could not have been more excited! His face lit up giving PJ a hug, talking to him about PAW Patrol and Avengers,
and learning the Cha-Cha Slide from PJ.
Throughout the park visit, Brayden chattered excitedly that his favorite parts of the trip were the teacups and PJ. And on the heels of
vacation, when we picked him up from preschool, his teachers (who pride themselves on Sesame Street knowledge), asked us, puzzled,
Whos PJ?! They said theyd asked Brayden who his favorite friend to see at Sesame Place was, and he insisted it was PJ J (Braydens
teachers: We know who Elmo is, who Abby is, who Oscar is is there a PJ?!)
We think PJ is such a great asset to the park and are so appreciative of this employee who went above-and-beyond his job
description to make our childs day and in the process, make the dining events even more interactive/energetic and fun.
Thanks so much, PJ! We hope you/Sesame Place will let us know if PAW Patrol ends up coming to the park and if its not too much
trouble, would hope to see if the trip we plan for next year (likely for late May/early June) would align with when youll be around, so
we could come by and Brayden can say hi to his hero!
Thanks again! A few pics attached from our trip of the boys with characters and PJ!
Best regards, Sara and Matt

Bryce (6 months old)

Brayden (3 years old)

Brayden & PJ

2
SEA IT SAY IT

Submitted by: Laura Krantz, EHS

Congratulations to the August Grand Prize winner of $500!

Colleen Gilorma (Left), Destiny (Center), and Alyssa Lott (Right)

Destiny overjoyed to find out she won!

Destiny Lugardo from the Operations Rides Department!

Who will be Decembers SEA IT SAY IT Winner of $500?

Earn a Safety Opportunity Card To win!

Report a valid SEA IT SAY IT Safety or Environmental suggestion/concern OR

Get caught by your manager exhibiting safe behaviors

To make a SEA IT SAY IT suggestion:

Call extension 5381
Stop into First Aid and ask to speak to a SEA IT SAY It representative

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Park Happenings

Event:
Date:
Park Hours:

Jack Hanna
Saturday, September 12 and Sunday, September 13
10:00AM 8:00PM Saturday; 10:00AM 6:00PM Sunday

EVENT INFORMATION:
Sesame Place welcomes back Jack Hanna, world-renowned animal expert as he showcases
some of his furry and feathered animal friends during live shows and meet & greets. Get up
close and learn about Jacks unique animal guests!
Event:
Season Pass Neighborhood Block Party
Date:
Saturday Sept 12, 2015
Park Hours:
10am-8pm
Pass Party Hours: 8pm-10pm
EVENT INFORMATION:
The park is open exclusively to Season Pass Members from 8PM 10PM on September 12, 2015.
Summer isnt over yet! Join us on the Street for a Neighborhood Block party created just for you!
Enjoy extra ride time, exclusive photo ops, complimentary face painting, and a DJ dance party.
We cant wait to party with you!
Event: Super WHY
Date: Saturday, September 19 and Sunday, September 20, 2015
Park Hours: 10:00AM 6:00PM Saturday; 10:00AM 6:00PM Sunday
EVENT INFORMATION Meet and Greet:
You've got the power! Join Super WHY, Princess Presto, Alpha Pig and Wonder Red for a
weekend of meet & greets!
Meet and Greets are located in the VIP area to the right of Lockers and Strollers.
Reservations are not required. Capacity is limited and available on a first come, first serve basis.
Paid park admission is required. No live show included.
EVENT INFORMATION Dine:
You've got the power! Join Super WHY, Princess Presto, Alpha Pig and Wonder Red for a
delicious meal and photo opportunity!
Paid Park admission is required in addition to dining reservation.
Saturday and Sunday at 2:30PM in Dine with Me!
Adult (ages 10 & up) $29
Child (ages 2-9) $18
Children 23 months and younger are free but require a reservation.

Operating Calendar
Sun

Mon

Tue

Wed

Thu

Fri
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Word on
the Street

Sat
12 (10am-8pm)
Jack Hanna
Pass Member Party

13 (10am-6pm)
Jack Hanna

14 (10am-6pm)
PARK OPEN!

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16 CLOSED

17 CLOSED

18 CLOSED

19 (10am-6pm)
Super WHY!

20 (10am-6pm)
Super WHY!

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25

26 (10am-6pm)

Word on
the Street

4
SPIRIT WEEK RECAP

Large Departments (Departments with 75+ team members):

WINNER! Entertainment: 229

Merchandise: 222
Culinary: 208
Guest Arrival: 28
Rides: 8
Aquatics: 0
Park Quality: 0

Small Departments (Departments with 0-74 TMs):

WINNER! Marketing: 118

Finance: 87
HR: 61
Security: 6
Warehouse: 0
EHS/Health Services: 2
Maintenance: 2
IT: 0
Horticulture: 0

Thanks for getting involved the purpose of Spirit Week is to engage your team and have fun during one of the
toughest (if not THE toughest) week of the year. Thanks for taking part in the friendly competition!

5
Who Are the People in Your Neighborhood?

Guest Connections

Way to go,

Jalil McKie!

Colleen Gilorma, EHS, Director

1. How long have you worked at Sesame Place? SeaWorld
Parks & Entertainment? 15 years full-time plus summer
of 94
2. Where else have you worked (including titles)?
Kickboxing Instructor, Amerikick Langhorne
3. If you could have one Sesame Place attraction in your
backyard, what would it be and why? Snuffy Slides
because my kids love it!
4. If you could be any Sesame Street character who would
you be and why? Grover because he makes me laugh.
5. What is your favorite movie and why? Moulin Rouge I
enjoy great love stories.
6. What are 3 items on your bucket list? Run a
marathon, Learn to surf, Invent something
7. What is your favorite snack? Soft pretzels from 7-11
8. What was the last item you cooked and ate? Umm
need to think hard about this one (Im not the cook in
our house)
9. What is your favorite song? I like all genres of music so I
need to limit this some way my favorite Christmas
song is I want a Hippopotamus for Christmas
10. What is your dream vacation? A trip to Atlantis in the
Bahamas with my husband and our 2 children
11. Who is your favorite band? Fall Out Boy and 30
Seconds to Mars
12. What is your favorite television show? Bubble Guppies
(I only really watch kid shows at this stage in my life)

From: Brittany
Sent: Tuesday, September 08, 2015 4:05 PM
Subject: Above and beyond
My family and I visited Sesame Place over the weekend and had a
wonderful time at the park. My children, ages 20 months and 6
years, had the best time. I am actually writing in regards to praise
one of your employees. While riding Cookie Monster's Flying
Cookie Jars on Saturday afternoon your employee; I believe his
name is Jalil, went above and beyond. There was a young boy who
was wheelchair bound and needed help both off and on the ride.
This young man literally lifted and carried the young boy on and off
this ride. He took his time to make sure that he and his family were
comfortable even though it took about 10 minutes each time. I just
felt that someone needed to be aware of your employees actions.
Never once did I see him sigh or roll his eyes. He had a smile on his
face and told them he hoped they had a great time. As a mother
it made me feel wonderful to see this type of behavior. So please
let Jalil know his actions did not go unnoticed and to keep up the
great work!
From: Kate
Sent: Wednesday, August 26, 2015 11:10 PM Way to go,
Subject: Employee recognition
Ruben Sovak!
from Mr. Hooper's Emporium
I have been coming to Sesame Place for the past 6 years now; I buy
the season passes for my Mom and my two boys to visit each year.
We always have a great time but this time an employee stood out
to not only me, but also my children. I took the boys into Mr.
Hooper's Emporium on August 26th to let them each pick out a
surprise before our 5 hour trip home to Massachusetts. An
employee, Ruben (I may have spelt his name wrong) made EVERY
single person that he came into contact with in that store feel
special! He was interactive with the children and extremely helpful
to the adults. He informed us about a story about to be read and
checked in the back for different shoe sizes for my son (which he
found and I was able to buy). My children both asked me who that
really nice guy was that was working at Sesame Place and asked if
he would be there when we came back in October; for a 6 and 2
year old to notice an awesome employee with everything else
going on around them is a big deal. He made them feel special
with small talk and showed interest in hearing about their trip. It's
special employees like him that make Sesame Place what it is. I just
wanted it to be known that he really had a great impact on our
shopping experience and we were able to find the correct sizes in
items that no one took the time out to help us find before. I have
never seen an employee going back and forth, helping so many
guests at the same time, all with a smile. I don't think in the time
that I spent in the store I saw him stop moving. Ruben is such an
asset to Sesame Place and we really hope to see him again in
October.

6
Sesame Supervisor Spotlight
What is your name? Allison Esling
Your department and title? Entertainment, Character Interaction Supervisor
How many seasons have you worked here? 8 seasons
Who is your favorite character and why? Zoe, she is fun and likes to dance. So do I!
What is your favorite part of working in your department? The people I work with and
Interacting with the guests
If there was one different department you could supervise for a day, which would it be
and why? Operationsrides, to see what its about.
What do you do on a typical day at your job? I unlock areas, call parades, and
supervise character interactions.

What is your name? Brittany Morgan

Your department and title? Guest Arrival Supervisor
How many seasons have you worked here? 7 seasons
Who is your favorite character and why? Elmo because thats always been
our team for GR Olympics, but also Abby Cadabby because of her outfits.
What is your favorite part of working in your department? I love our team.
Every day can be so stressful but at the end of the day our team makes our
department fun.
If there was one different department you could supervise for a day, which
would it be and why? Merchandise because they have such a fun
department. Theyre always so energetic and I like doing inventory in the off
season. I also like seeing the different products and merchandise we offer.

What is your name? Catherine Ritchie

Your department and title? Merchandise Supervisor

Fond Farewell
to Caty good
luck on your
teaching career!

How many seasons have you worked here? 9 seasons

Who is your favorite character and why? Cookie Monster because he is so funny
and he eats a lot of cookies
What is your favorite part of working in your department? The people; our team
members and bosses are like a big family in Merch.
If there was one different department you could supervise for a day, which would
it be and why? Operations; I like the rides, they look fun. Also, I am close with a
lot of operations team members and it would be fun to work alongside them.
What do you do on a typical day at your job? I make sure the floor is stocked,
interact with guests, and make sure guest service basics are being implemented.

7
American Red Cross Blood Drive

th

The summer 2015 Blood Drive took place on Wednesday, June 24 in the Big Bird Training Room. Although we did not exceed our
Sesame Place internal goal of 100 donors, we MET the American Red Cross goal of 66 viable units collected at our drive. We had 73
donors present, and only 7 deferred.
One HR Team Member had this to say about giving blood, It takes about an hour of my time from start to finish. You answer some
crazy questions, feel two little pinches and you walk out knowing you saved 3 lives. Why wouldnt people give blood?
Thank you to everyone that shared the information with your team members! 13 of the 66 viable units were from Sesame Place team
members!
You have another chance to save lives Sesame Place Cares is hosting a Blood Drive on Sunday, October 11, 2015 from 9:00 AM 2:00
PM in the HR Building Big Bird Training Room.
You can sign-up online for a timeslot at www.redcross.org/blood. Search by the sponsor code sesameplace.
Team members are encouraged to donate; this event is also open to the public. The American Red Cross will send us an official donor
list with addresses following the completion of the event. Each donor will receive 1 complimentary Sesame Place ticket sent to their
home address.

Chris McCarron
(Horticulture)

Wendi Flanagan
(Human Resources)

Jen Harkins (Culinary) &

Renee Patterson
(Merchandise)

Michael Joyce (Entertainment) &

Rebecca Covenko (Rides)

Chris McCarron
(Horticulture)

Mike Anastasia
(Human Resources)

8
Team Member Dining

Submitted by: Kirk Kelly, Culinary

SUNDAY
MONDAY

TUESDAY

WEDNESDAY

THURSDAY

FRIDAY
11

12

CLOSED

Chick-fil-A $4
Choice of:
Original Chicken
Sandwich, Spicy
Chicken Sandwich
or Grilled Chicken
Sandwich with
side of Waffle
Fries
19
Chick-fil-A $4
Choice of:
Original Chicken
Sandwich, Spicy
Chicken Sandwich
or Grilled Chicken
Sandwich with
side of Waffle
Fries
26
Chick-fil-A $4
Choice of:
Original Chicken
Sandwich, Spicy
Chicken Sandwich
or Grilled Chicken
Sandwich with
side of Waffle
Fries

Have a suggestion for a daily special at Team Member Dining?

Email Kirk.Kelly@sesameplace.com
*Menu subject to change without notice.

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Pizza Day
(Cheese or
Pepperoni) $3

14
Chili Cheeseburger
& Kettle Chips $3

15
CLOSED

16
CLOSED

17
CLOSED

18
CLOSED

20
Garbage Fries $3
Choice of: Cheddar
Cheese, Bacon,
Turkey Gravy,
Chili and toppings
from the salad
bar!

21
CLOSED

22
CLOSED

23
CLOSED

24
CLOSED

25
CLOSED

Update on Pope Visit to Philadelphia and

Transportation
Submitted by: Dawn Reidenbach, HR

Team Members who need to get to work at Sesame Place on

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September 26 and 27 will want to familiarize themselves with
the bus schedules if they do not yet know them. SEPTA will run bus
service on a weekday schedule on some lines to make up for the
missing rail service. Some bus routes that operate through the
security zone for the Papal Visit will be suspended that weekend,
but extra service will be added on 26 city bus routes and eight in
the suburbs. Please check SEPTA for more details.

SATURDAY

9
Team Member Birthdays
CIERRA
MORGAN
NICOLE
RYAN
JEFFREY
JAVONAH
CASSANDRA
ORLENE
MICHAEL
TREYCJON
KYLE
BRIA
IAN
BRENDAN
KAYLA
EMILY
AUSTIN
LARISSA
KATIE
STEVEN
AMIRAH
ANDREW
BRANDON
CHAMAINE
LA'KIA
AUTUMN
AZZAH
TROY
IMANI
HOPE
PAIGE
DAVID
CARA
STEPHEN
JANET
DYLAN
JUSTIN
AKIRA
CAILYN
JOANNE
EVELYN
KAYLA

CUBERO
COX
POMPONIO
MCCARTHY
THORNTON
SOLOMON
WEBER
TUNACAO
AHERN
SOLOMON
BONADIES
BROWN
JACOBS
SAMPLE
GOLDEN
COBB
BRAMBANI
RIVERA
LENTZ
PARISI
FELTON
ELLIOTT
HIGGINS
PUGH' EDWARDS
BENNETT
AUGUNAS
MCMILLAN
TAYLOR
BROOKINS
REICHARD
SONNANBURG
HINES
O'DONNELL
DRISCOLL
GOETTER
VANHORN
LEONARDO
YOUNG
SHARON
DONCASTER
GARCIA
MCNEAR

Dine with Me
Entertainment
Entertainment
Rides
Security
Captain Ernie's Bistro
Grover's Island Grill
Photo
Aquatics
Captain Ernie's Bistro
Dine with Me
Dine with Me
Park Quality
Guest Arrival
Elmo's Eatery
Entertainment
Oak Island
Entertainment
Photo
Cookie's Cafe
Grover's Island Grill
Guest Arrival
Aquatics
Rides
Cookie's Cafe
Entertainment
Finders Keepers
Park Quality
Cookie's Cafe
Entertainment
Photo
Park Quality
Aquatics
Dine with Me
Entertainment
Aquatics
Carts
Food Truck
Grover's Island Grill
Trader Bert's
Aquatics
Rides

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KORONA
LAUREN
PRESLEY
ALEXANDER
WILLIAM
DAULTON
KRISTA
CAILIN
KANIJAH
JULIE
ALISHA
JAY
MELISSA
KYDIR
CHERIE
DANIELLE
JACOB
ALEX
CORINNE
JONNAE
KAITLYN
SARAH
AMANDA
TYLER
EDWARD
DONALD
KATHERINE
ALEC
CONNOR
KATIE
JESSICA
ALEXANDRA

TALBERT
DONAHOE
SHEMELIA
MARQUEZ
RAMBERT
HETZER
GULDIN
BURNS
DUNKINS
SCHWEIZER
PEREZ
SAXTON
ZAVALICK
GRIER
FISCHER
FIORENZA
SCHWENDEMAN
RICHEAL
BERNATOWICZ
ROSE-BLOCKER
FERNANDEZ
ABDELMEGID
ROARTY
MCHUGH
OTTAWAY
MICHAEL
BREWER
RUBIN
REIGH
MILLER
STEVENSON
BARRY

Elmo's Eatery
Entertainment
Photo
Park Quality
Park Quality
Aquatics
Finders Keepers
Games
Games
Aquatics
Rides
Photo
Games
Park Quality
Guest Arrival
Aquatics
Rides
Rides
Aquatics
Carts
Cookie's Cafe
Dine with Me
Entertainment
Park Quality
Aquatics
Warehouse
Entertainment
Trader Bert's
Guest Arrival
Aquatics
Aquatics
Aquatics

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10
Payroll

What is the best

part of your job?
YOUR PAYCHECK,
of course!

Submitted by: Dianne

Carpenter, Finance

Questions related to Kronos/Badge or Missed

Hours?
Call Cynthia Dickinson in our local Finance
Department at 215-741-5384 or e-mail
SPTimeKeeping@SesamePlace.com
Questions related to Total Pay Card/Direct
Deposit?
Items that can be checked/edited on SEA Port:
Pay Statements (viewed)
Direct Deposit (can be viewed and edited)
Tax Withholdings & W4 (can we viewed
and edited)
Annual Statements-W2 (viewed)
Time Worked (viewed)

Recognition

You can earn exclusive Sesame Street character pins (made especially for Sesame Place) by
exhibiting ABOVE and BEYOND Guest Service! Get caught in the act utilizing the Guest
Service Basics and you will receive HIGH-5 cards from your leadership team! Then, turn in the
HIGH-5 cards to our HR department to receive your pin!

New Pins available!!

Items that need further clarification after

visiting SEA Port? Call the Corporate Payroll
Department at 877-764-8665.

Behavior Bulletin

(Team Member Handbook Highlight Page 11)

OUR EXPECTATIONS OF YOU AS A TEAM MEMBER
Sesame Place team members are expected to be respectful,
courteous and friendly to our guests at all times and ensure
the Sesame Place experience creates memorable
experiences. Courtesy does not end with our guests but
must extend to our fellow team members as well. By treating
other team members as you would like to be treated, you
will have a comfortable work environment and be part of a
quality team.
In order to maintain a safe, harmonious work environment,
there are certain rules and policies designed to contribute to
everyones safety and well-being. Sesame Place expects all
team members to conduct themselves in a responsible
manner for the benefit of all.
(Team Member Handbook Highlight Page 35)
CHANGE IN AVAILABILITY
At the time you were hired, your availability met business
needs. All changes to availability must be approved by your
supervisor at least 16 days in advance of the change. You
were hired based upon your availability and are expected to
maintain an availability that meets business needs.

Safety Image of the Week

Submitted by: Colleen Gilorma, EHS

11
What Year Was It?

Department Leadership

Submitted by: Wendi Flanagan, HR

Submitted by: Wendi Flanagan, HR

Email your answers to hr@sesameplace.com. You will be entered

into a drawing at the end of the year for prizes! Be sure to include
your name, department and number your answers to match the
questions.
1.
2.
3.
4.

What season did the night parade begin?

When did the balloon hut open in its current location?
What year did Snuffys Snack Bar (now Grovers Island Grille)
open?
What year did the Peninsula entrance/exit open on the river?

Bonus: When is the mechanic on duty at Oscars Garage?

Last Edition Answers
1.
2.
3.
4.
5.
6.
7.
8.

What year did Counts Cool Creations open? 2009

What year did the Twiddle bugs arrive in the park and
Twiddlebug Land open? 1993
What year did Big Birds Beach Party debut? 2004
When did Front Gate Photo print out their first pictures?
1998
What year did 1-2-3 Smile with Me open? 2003
What year was the Counts Fount opened? 1985
What year did Paradise Theater Open? 1991
When was Sesame Caf renamed Cookies Caf? 2012
Visit SEA Port at
https://seaport.seaworldentertainment.com for full
announcements and more!
Not receiving company emails? Go to MY INFO and
update your email. You can also update your phone
number and home address from the MY INFO
section as well. Please keep your personal
information up-to-date for important company
announcements and mailings.

Contributors:
Mike Anastasia, HR
Dianne Carpenter, Finance
Mary Kate Cochran, HR
Allison Esling, Entertainment
Wendi Flanagan, HR
Colleen Gilorma, EHS
John Johnson, HR
Dianne Jones, Culinary

Security Update

(Team Member Handbook Highlight Page 32)

The Security Department makes every effort to ensure the safety
and security of guests and team members. In addition, the Security
Department is charged with protecting Company assets.
A receipt of purchase or written authorization is required to
remove Company property from the park. A Property Removal
Form can be obtained from Security and must be authorized by
your Manager or Director. The authorization form must be
presented to the security officer upon leaving the park. If you
purchase merchandise in the park, you must show the register
receipt to a security officer upon leaving the park.
Video surveillance equipment is used throughout the park
including public access areas, open work environments and
restricted access areas. Locations of the cameras will change as
needs change and cameras may be in the open or hidden from
view.

Madeleine Jones, Guest Arrival

Kirk Kelly, Culinary
Laura Krantz, EHS
Brittany Morgan, Guest Arrival
Dani Peterson, HR
Dawn Reidenbach, HR
Catherine Ritchie, Merchandise

WORD ON THE STREET is published by Sesame Places HR Team with your support! We welcome team member contributions,
suggestions and comments. Information submitted will be considered but not guaranteed for publication. Articles submitted should be
copies; they will not be returned. Contact WORD ON THE STREET Editor, Dani Peterson, via phone at 215-741-5371 or e-mail
hr@sesameplace.com.