KAPATAGAN MEDICAL CLINIC

Brgy. Kapatagan, Digos City, Davao del Sur

PATIENTS SATISFACTION SURVEY ANALYSIS

A. HOSPITAL FACILITIES
10 out of 13 or 76.9% of respondents said they were highly satisfied
with hospital facilities. On the other hand 2 out of 13 or 15.4% of the
respondents were very satisfied with the hospital facilities. Moreover 1 out of
13 or 7.7% of the respondents were unsatisfied with hospital facilities. In
addition there were no complaints or unsatisfied clients with regards to
hospital facilities. Furthermore one of the respondents suggested to enlarge
the table size on the ward and to add television. The respondent also
suggested further that IV stands should be with wheels so that it would be
more convenient to carry.
B. WAITING TIME
7 out of 13 or 53.8% of the respondents said they were highly satisfied
with the waiting time. On the other hand 5 out of 13 or 38.5% of the
respondents were very satisfied with the waiting time. Moreover 1 out of 13
or 7.7% were satisfied with the waiting time. In addition there were no
complaints or unsatisfied respondents with regards to hospital waiting time.
C. NURSING SERVICES
9 out of 13 or 69.2% of the respondents said they were highly satisfied
with the nursing services, whereas 4 out of 13 or 30.8% were very satisfied
with the nursing services. Moreover there were no complaints or unsatisfied
respondents with regards to hospital nursing services. In addition one of the
respondents
appraised
the
immediate
patient
assessment
and
accommodation made by the physicians and nurses. Moreover one of the
respondents said that the staffs and physicians were cool.
D. FOOD
11 out of 13 or 84.6% of the respondents said they were highly
satisfied with the food services. On the other hand 1 out of 13 or 7.7% of the
respondents were very satisfied with the food services. Moreover only 1 out
of 13 or 7.7% of the respondents were not satisfied with the food services. In
addition there were no complaints or unsatisfied respondents with regards to
food services.
E. CLEANLINESS
6 out of 13 or 46.2% of the respondents said they were highly satisfied
with the cleanliness of the hospital premises. On the other hand 6 out of 13
or 46.2% of the respondents were very satisfied with the hospital cleanliness.

KAPATAGAN MEDICAL CLINIC

Brgy. Kapatagan, Digos City, Davao del Sur

Moreover 1 out of 13 or 7.7% of the respondents were unsatisfied with the

cleanliness of the hospital premises.
F. VENTILATION
11 out of 13 or 84.6% of the respondents said they were highly
satisfied with the hospital ventilation, while 2 out of 13 or 15.4% of the
respondents were very satisfied with the hospital ventilation. Moreover there
were no complaints or unsatisfied respondents with regards to hospital
ventilation.
G. LIGHTING
10 out of 13 or 76.9% of the respondents said they were highly
satisfied with the hospital lighting, while 2 out of 13 or 15.4% of the
respondents were very satisfied with the hospital lighting. On the other hand
1 out of 13 or 7.7% of the respondents were fairly satisfied with the hospital
lighting. Moreover there were no complaints or unsatisfied respondents with
regards to hospital lighting.
H. PHYSICIAN/ DOCTORS SERVICES
9 out of 13 or 69.2 of the respondents said they were highly satisfied
with the physicians services, while 2 out of 13 or 15.4% of the respondents
were very satisfied with the physicians services. On the other hand 1 out of
13 or 7.7% was fairly satisfied with the physicians services. Moreover 1 out
of 13 or 7.7% of the respondents was not satisfied with the physicians
services. In addition one of the respondents appraised the immediate patient
assessment and accommodation made by the physicians and nurses.
Moreover one of the respondents said that the staffs and physicians were
cool.
I. MAINTENANCE SERVICES
11 out of 13 or 84.6% of the respondents said they were highly
satisfied with the hospital maintenance services, while 2 out of 13 or 15.4%
were very satisfied with the hospital maintenance services. Moreover there
were no complaints or unsatisfied respondents with regards with
maintenance services. Moreover one of the respondents said that the staffs
and physicians were cool.