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Technology Service
Perth College of Business and Technology
This document present the detailed strategic plan to
bring reforms through information technology services
in Perth College of Business and Technology.
Bilal Mohsin
Contents
1. Executive summary
2. Introduction
3. Approach
4. Vision, Mission and Values
5. Key Strategic Initiatives
6. Moving Forward
7. Key Initiatives
8. Appendix
Courses
Organizational chart
Financial statement of last two years
Job description of ITS Executive
Executive summary
This is a detailed strategic business plan to introduce information technology services reforms in
Perth College of Business and Technology. At the moment college is in loss and serious reforms
are required to bring it into profitability. The ITS Strategic Plan is meant to serve as a roadmap,
and its goals and objectives are intended to ensure alignment of technology initiatives with the
broader Mission and Strategic Plan.
The ITS Strategic Plan is focused on six key areas:
This plan identifies the priorities for the ITS organization in its support of the Perth College
of Business and Technology community over the next several years. We look forward to
working with our colleagues across the campus to bring this plan and its goals to fruition. In
order to bring these strategies into actions there is a need to strengthen the ITS department
with more human resource. Although this will increase the expense a little bit but the output
expected after implementation of these strategies will be huge. This will bring operational
excellence, increased customer satisfaction and competitive edge to the Perth College of
Business and Technology. The projected growth in revenues after the implementation of
these strategies and targeted marketing campaigns the revenues will increase by 20-25%
which will result in profitability.
INTRODUCTION
Perth College of Business and Technology is one of Western Australias Registered Training
Organizations (RTO). It offers nationally-recognized, high quality accredited courses to the
international market. We want to assist international students to achieve their true potential and
become a valuable human resource to Australian industry.
Perth College of Business and Technology is a progressive training facility that embraces people
from all over the world. We offer high quality courses designed with industry, for industry;
which means students gain relevant and sought after skills in the area of their choice. Perth
College of Business and Technology is located central to the Perth Business District with easy
access to public transport.
Perth College of Business and Technology is a registered training organization committed to
delivering high quality vocational training to international students. The College is working
towards developing an excellent reputation within industry and among its peers because of its
qualified, committed and friendly teaching and support staff.
Perth College of Business and Technology is situated in Perth, the capital of Western Australia.
Perth is renowned for its multiculturalism and diversity, with increasing number of immigrants
coming from all areas of Asia, Europe and Africa.
At present the College offers Business, Management and Hospitality courses to the international
students, including Certificate III, Certificate IV, Diploma and Advanced Diploma.
Our Vision
is to be viewed by our students, staff, and government bodies and associated industry as their
first choice in quality education and training.
Our Mission
is to be responsive, innovative and adaptable to meet the identified needs of students, staff and
associated industry and governing bodies.
We value
Communication, Co-operation, Honesty, Integrity and Trust working as a team committed to
Continuous Improvement and a Culture of Success.
Our Purpose
is to provide quality education and training services that enable students and staff to reach their
full potential and contribute skilled workers so associated industries can grow and prosper.
SITUATION ANALYSIS
Perth College of Business and Technology Located in Perth Western Australia, is in loss at the
moment according to the financial statement and balance sheets of this year. The information
technology services are outdated so there is a serious need to make a strategic business plan
based upon reforms in information technology services to enhance the profitability.
APPROACH
This strategic planning process is designed to be a collaborative exercise engaging members
across all areas of Perth College of Business and Technology in a transparent set of activities
aimed at collecting and synthesizing creative and innovative ideas requiring technology support.
The ITS Strategic Plan is meant to serve as a roadmap, to be reviewed regularly, and its goals
and objectives are intended to ensure alignment of technology initiatives with the broader
Mission and Strategic Plan. The goals identified serve as longer lasting strategies that will be
achieved through the implementation of supporting objectives and action items. These objectives
and action items will be adapted and changed to reflect any changes to strategic priorities.
The ITS Strategic Plan is focused on six key areas:
All ITS professionals, faculty and staff participated on six teams reviewing the current state of
technology, assessing strengths and weaknesses and developing goals and initiatives for each of
the six key areas. Two thirds of the working teams came from department representatives outside
of ITS, fulfilling a key objective of collaboration and engagement with the Perth College of
Business and Technology community. In addition to the work of these teams, we have also
surveyed faculty, researchers, students and staff and engaged with over 150 members of the
college community in individual meetings, group meetings and focus groups. These activities
and conversations, in addition to action items from Administrative Program Reviews, have
informed and influenced every aspect of our planning process. This document sets forth a plan
for information technology at Perth College of Business and Technology drawn primarily from
the work of the six groups and informed by feedback from these individual interviews, focus
groups, workshops and surveys.
Some of the work identified and included in our plan has already started and is being completed
in parallel with our planning process. It is our objective, therefore, that this level of collaboration
and communication continue and that this plan be regularly revisited and updated to reflect any
changes to the current environment, new strategic priorities as well as acknowledge
accomplishments.
Mission Statement
Information Technology Services provides secure, reliable and integrated technology solutions in
alignment with academic and administrative goals, while delivering excellence in customer
service. In support of this mission, we will:
Partner with the College community to understand the information technology needs of
technologies.
Demonstrate technical and operational excellence through a commitment to
professionalism and continuous improvement.
key stakeholders.
Continuous Improvement: We strive for operational excellence through the on-going
accessible.
Transparency: We leverage open communications and thoughtful business processes to
be accountable in our interactions and our work.
Scholarship
Perth College of Business and Technology, in its efforts to foster and grow an academic
Environment which promotes innovation and scholarship, continues to explore and implement
innovative and collaborative educational opportunities. Our upcoming partnership with Semester
Online (2U), to offer online Undergraduate courses, and our future association with the Kuali
Foundation will reflect our commitment to providing the best academic opportunities for our
students. These new approaches, in conjunction with the implementation of new technologies
and tools, will greatly enhance the learning experience of our students. Specific strategies
include the following:
Teaching Technology Assistants. It will assist faculty in the creative adoption of new teaching
tools and increase the capacity of one on one technology adoption assistance available to faculty
members. The students selected to participate in this program will be trained by Instructional
Design and e-Teaching Services (IDeS). In addition, as part of the Academic Technology
Innovation Programs, we will provide assistance where needed to Academic Technology
Representatives who recommend projects for implementation in the Academic Year 2015-2016.
Board and the University Council on Teaching. This assistance may include server setup for a
competency based learning project, development of attendance mechanisms for out of classroom
assignments, social media integration for distance and hybrid learning and Technology
Consultant support to faculty members on several projects.
Implementation of these projects will span the 2015-2016 and 2016-2017 academic years.
RESEARCH
Supporting excellence in academic inquiry Perth College of Business and Technology continues
to recognize the value and success of research efforts across the campus. ITS presently provides
a high performance computing cluster (a Linux cluster) in support of academic research pursuits.
The current environment consists of 64 compute nodes (1024 cores), and a high performance file
system with 40 TB of disk. Currently users of the Academic Research Cluster have access to
over 30 software packages on the cluster. ITS will continue to provide focused support and
resources for researchers needs. Additional strategies include the following:
enhance our high performance computational resources such as the Linux cluster and web and
database servers. We will purchase and install additional nodes and disk storage for the Research
Linux Cluster.
CUSTOMER SERVICE
Service Excellence
The ability to provide and sustain excellence in service delivery requires considerable attention
to detail. ITS will modify and improve its existing support infrastructure through a combination
of skills development, process improvements and technology integration.
We will develop a service framework by which ITS will actively listen to and interpret the voice
of the customer through personal connections, data collection and analysis. We will develop
regular internal training opportunities for the purpose of creating a consistent approach to service
excellence. ITS will also charter a group of customer service professionals to develop a customer
relationship program relevant to our higher education environment and culture.
ADMINISTRATIVE APPLICATIONS
To position Perth College of Business and Technology to take advantage of these new
opportunities, we will look to expand the use of SaaS options, where appropriate, under a
University applications architecture framework. ITS will define and document SaaS guidelines
and architecture framework. We will review industry standards and best practices for application
development and delivery. We will develop an application development architecture roadmap
and identify the appropriate standards and practices to implement at Perth College of Business
and Technology. ITS will improve its capability to explore, implement, and train on new
innovations and technologies from implementation and throughout the lifecycle. We will also
develop roadmaps for adoption of technical solutions and the required staff development.
Collaborative Relationships
The need to create partnerships and collaborative working relationships with our users across the
Perth College of Business and Technology campus is central to our vision and mission and a
requirement for us to be successful.
ITS will work to identify and foster opportunities for synergistic and collaborative relationships
around technology internally among the Perth College's administrative units and externally
among regional institutions. We will create a process supported by the appropriate collaboration
tools to facilitate the collection, submission and sharing of ideas. To provide the appropriate
support for collaboration, we will investigate and provide opportunities and tools for sharing of
ideas, problems, solutions and knowledge among administrative groups at Perth College and
with peer institutions. ITS will also look to conduct a yearly technology forum for
Administrative Applications.
SECURITY
Managing risk with people, process and technology
Securing Perth College of Business and Technology information technology resources requires
focus across several key areas including, but not limited to, data, and network infrastructure and
information policies. ITS continues to work towards ensuring the Perth College's information
resources are protected using industry standards and practices. Our security initiatives focus on
ensuring the confidentiality and integrity of these resources while increasing the level of security
awareness and education of our user community. Specific strategies include:
Security Infrastructure
The quality and the integrity of data are important attributes that have a direct impact on the
organization's ability to carry out its mission. Specifically, the Perth College faces substantial
challenges including compliance, financial and reputational risks if appropriate procedures are
not adhered to on a continuous basis. Hence, following widely accepted practices and standards
would benefit all stakeholders in the process.
ITS will work to advance the Perth College of Business and Technology information security
infrastructure and management practices using industry standards in support of the specific needs
of the Perth College. We will look to position Perth College of Business and Technology as a
leader in security education and awareness as a means of minimizing the associated risks to the
Perth College community. We will document and communicate the Security Architecture
roadmap and provide clear communications of the security architecture.
Data Security
The commitment to data security and integrity is strongly supported by Perth College senior
management, Data is a strategic asset. Protection or stewardship of data is the responsibility of
all members of the Perth College of Business and Technology community.
ITS will work to strengthen the overall data security posture by enhancing Perth College of
Business and Technology business practices to ensure consistent data security practices are in
place throughout the community. We will design and implement an ongoing data security
awareness campaign for all levels of the Perth College community. In collaboration with other
key groups (Data Security Officers), we will continue to focus on mandatory data security
training while introducing additional content as appropriate.
ITS will work to ensure compliance with the Data Security policy via training and awareness. We
will create end user environments that encourage safe storage of data, including a review of any
elements that could be automated. We will work to improve the granular definition of user roles
so additional security layers for oversight and prevention can be introduced for those who access
sensitive data. In addition, we will also refine the implementation of the governance model
outlined in the Perth College Data Security Policy to improve data security at Perth College of
Business and Technology and work to classify Perth College Data in accordance with the Data
Security Policy.
INFRASTRUCTURE
Ensuring current and future computing requirements are realized
The technology infrastructure is the foundation upon which ITS delivers services to the Perth
College of Business and Technology community. The reliability, scalability, performance and
flexibility of our infrastructure will help us to better meet user needs and support Perth College
goals. Our infrastructure initiatives will position us for greater adaptability and capacity as we
incorporate many of the transformational technologies being introduced on campus. ITS selects
projects for investment that protect the integrity of our infrastructure while also looking to
anticipate the future technology needs of the Perth College of Business and Technology
community. Specific strategies include the following:
Mobile Infrastructure
The demand for access to applications and information on mobile devices has dramatically
increased. The use of mobile devices in all facets of College life is becoming the new norm. To
support this, ITS will work to define and develop a mobile application strategy and architecture
that will empower the mobile workforce (anytime, anywhere and securely). We will investigate
and analyze the increased use of smart devices across the Perth College. In building out this
mobile environment, we will look to implement a trust-based mechanism (2-factor) to ensure
secure mobile access to Perth College information.
We will look to achieve efficiencies in providing IT services leveraging virtualization and cloudbased technologies where and when appropriate. We will implement an internal cloud pilot to
evaluate the viability of such an option, and continue to expand the use of virtual servers as
appropriate in the Data Center.
MOVING FORWARD
This plan identifies the priorities for the ITS organization in its support of the Perth College of
Business and Technology community over the next several years. Indeed, there is much work to
be done. The work presented here includes many short-term and long-term initiatives.
We look forward to working with our colleagues across the campus to bring this plan and its
goals to fruition. In order the bring theses strategies into actions there is a need to strengthen the
ITS department with more human resource. Although this will increase the expense a little bit but
the output expected after implementation of these strategies will be huge. This will bring
operational excellence, increased customer satisfaction and competitive edge to the Perth
College. The projected growth in revenues after the implementation of these strategies and
targeted marketing campaigns the revenues will increase by 20-25% which will result in
profitability.