JILL MCINROY

Portland, OR 97203 (503) 327-4400 jill.mcinroy@comcast.net

Senior VIP Consultant/ Team Leader

Dynamic, seasoned Supervisor with over 28 years of experience of driving corporate success in
managerial, supervisory, and senior consultant positions. Outstanding leadership abilities and
management skills demonstrated through abilities to improve productivity and spearhead substantial
industry growth. Expert team leader, capable of motivating cross-functional teams to peak performance
and achievement of shared goals. Excellent relationship management skills proven through ability to
deliver superior customer service.
AREAS OF EXPERTISE
Travel Solutions Business Management Customer Service Performance Evaluation
Hiring & Training Business Analysis Problem Resolution Product Development Strategic Planning
Sales & Marketing Agency Leadership Corporate Accounts Travel Management Apollo/Sabre
PROFESSIONAL EXPERIENCE
TS24/ATG
Team Leader Group Department, November 2014 June 2015
Interact with Nike Event planners and team of 12 to assure events met air fulfillment requirements.
Provided Arrival/Departure, and cost analysis reports, presented in post event meetings for potential
opportunities.
Monitored, and managed workload to team, on site and virtual. Delivered regular reviews. Utilized
CMS, IBANK, ADP, Envision, and Magnate ch to assure team exceeded the contracted requirements.
Sent out daily communication company wide reflecting daily SLR, tips and tricks, staffing, and
forecasting.
Team Leader International & VIP Department, March 2013 November 2014
Supervised VIP/international, customer service, and hotel desk (18-35 pp) Motivated team to assure
a premium experience for the Nike traveler.
Moved market share to preferred suppliers. Utilized CMS, ADP, Envision. Conducted weekly staff
meetings. Approved PTO and payroll. Conducted regular reviews, and set action plans. Interviewed,
and trained staff.
Transitioned team of 40 from Apollo to Sabre Red.
Team Leader - Domestic, December 2011 March 2013
Helped on board TS24 with Nike account specifics. Motivated team of 18 to 35 to assure premium
service to the Nike client. Trouble shot, and resolved issues in fast paced environment.
Approved PTO and payroll. Managed SLR through CMS, Envision, and IBANK. Created and delivered
company wide daily communication reflecting SLR, tips and tricks, staffing and forecasting.
Conducted staff meetings, interviews, and on boarded new staff. Directed team to move market
share to preferred suppliers, and worked with contracted fares.
BCD Travel
Domestic & International Associate, August 2001 December 2011
Provided premium service to Nike travelers, while moving market share to preferred suppliers.
Exceeded service level requirements, and productivity while maintaining a minimum error ratio.
Held in high regard by clients and management for customer service, flexibility and proficiency
in a high paced environment.
EDUCATION
UNIVERSITY OF WASHINGTON - Bachelor of Arts in Romance Language an Speech Communication
EMMITT TRAVEL SCHOOL (1988-1989)