Basic PC Skills and Client Personal

Requirements

(Petra Mitchell)

NAME: (OPTIONAL)

PLEASE INDICATE YOUR AGE GROUP: < 20, 21–30, ✘ 31–40, 41–50, > 50
DATE: 9 February 2008

Thank you for your participation in this questionnaire. The following questions will assist us at NT.tec™ in
ascertaining your Personal Computer requirements.

In some questions your response will be a simple Yes, No or Unsure marked on the scale. Other questions will
ask you to rate your level of experience/knowledge on a particular aspect of computing. Please indicate your
answer by placing a circle over one of the indicators on the scale.

Thank you for your assistance.

COMPUTER AWARENESS
1 How would your rate your overall computer skills?
(Please check a box from 0-4 where 0 = Nil and 4 = Excellent) 0 1 ✘2 3 4

2 Do you understand the following terms:

• RAM No ✘ Unsure Yes

• Hard drive No ✘ Unsure Yes

• Browser No ✘ Unsure Yes

• World Wide Web No ✘ Unsure Yes

• URL No ✘ Unsure Yes

GENERAL INFORMATION
✘ No Unsure Yes
3a Do you have easy access to a computer at home?

3b On average, how often would you use a computer at the

moment? Nil Rarely Monthly Weekly ✘ Daily

3c Do you have access to a friend or family member who can ✘ No Unsure Yes
help you with computing problems?

4 If you have access to a computer, which of the following are

available to use on this computer?
• Inkjet printer No ✘ Unsure Yes

• Laser printer No ✘ Unsure Yes

• Scanner No ✘ Unsure Yes

• CD ROM drive No Unsure ✘ Yes

• DVD/RW No ✘ Unsure Yes

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Basic PC Skills and Client Personal
Requirements

(Petra Mitchell)

• Internet access No Unsure ✘ Yes

INTERNET
5a Do you have regular and easy access to the World Wide No ✘ Unsure Yes
Web (WWW) outside of Work?
5b On average how often would you access the WWW?
(commonly called the Internet) Nil Rarely Monthly Weekly ✘ Daily

5c Have you used a search engine to retrieve information on the No ✘ Unsure Yes
WWW? (eg Yahoo, NineMSN, Google….)
5d Have you used the WWW to retrieve information for an No ✘ Unsure Yes
educational or training course you have undertaken?
5e Have you downloaded documents or software from the No ✘ Unsure Yes
WWW to your local computer?
5f Have you used a username and password to connect to a ✘ No Unsure Yes
website?
✘ No Unsure Yes
5g Have you ever developed a webpage?

COMMUNICATION
6a On average how often do you use an email system? Nil Rarely Monthly Weekly ✘ Daily

6b Do you know how to download and save an attachment from No Unsure ✘ Yes
an email message?
✘ Nil Rarely Monthly Weekly Daily
6c On average how often do you talk to people in a chat room?
6d On average how often do you submit a message to a forum
✘ Nil Rarely Monthly Weekly Daily
or bulletin board?

WORD PROCESSING
7a Have you used a word processing software package? No ✘ Unsure Yes

7b Please rate your experience/knowledge in the following by

checking a box where 0 = Nil and 4 = Excellent:
• using bullets and numbering ✘0 1 2 3 4

• changing paragraph formatting and page margins and

✘0 1 2 3 4
orientation
• adding Headers and Footers, page numbers ✘0 1 2 3 4

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Basic PC Skills and Client Personal
Requirements

(Petra Mitchell)

GAMING

8a Do you play any type of game on your computer? ✘ No Yes

If ‘Yes’ then answer questions 8b to 8f
If ‘No’ then go to 9a
8b Are the games played online (through www)? No Unsure Yes
8c Are the games played installed onto the PC
off a CD-ROM No Unsure Yes
8d Are the games installed onto the PC off a DVD No Unsure Yes
8e Do you play some of these games with other players
• Over the internet? No Yes
• Via a network link up? No Yes
8f How often do you play these games?

Nil Rarely Monthly Weekly Daily

LIST IN THIS SPACE THE GAME NAMES

DO YOU HAVE ANY OTHER COMMENTS YOU WISH TO ADD?

MUSIC
9a Do you ever listen to music whilst on the Computer? ✘ Never Rarely Monthly Weekly Daily
If ‘Never’ then progress straight to the Comments section of this questionnaire

9b Would you consider sound quality to be important to you?

(Please check a box from 0-4 where 0 = not important and 4 = Essential) ✘0 1 2 3 4

9c How often (if ever) do you download music from the www ✘ Never Rarely Monthly Weekly Daily

DO YOU HAVE ANY OTHER COMMENTS YOU WISH TO ADD?

(YOU MAY ALSO WANT TO LIST HERE THE SOFTWARE YOU ARE USED TO USING FOR MUSIC DOWNLOADS
IF APPROPRIATE.)

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Basic PC Skills and Client Personal
Requirements

(Petra Mitchell)

Thank you once again for your input.

With this information, we at Nightingale will begin the process of
customising your PC.
If there is a need for more input we will contact you, always remember that you must
immediately contact us if you feel you need to add to or change this information.
Until then
Regards
Your Nightingale team

Nightingale Technologies 9/02/2008 Page 4