JIM ZETTLEMOYER

Hollister, CA 95023
macros@sbcglobal.net

831.524.1644

www.linkedin.com/in/jimzettlemoyer

SECURITY COMPLIANCE AND INFORMATION TECHNOLOGY MANAGER

CREATIVE | ANALYTICAL | FLEXIBLE
Natural leader and motivator who delivers innovative business solutions that meet company goals through solid educational
background, extensive expertise, and strong record of performance in productivity and efficiency. Focus on quality and
achieving results.
Recognized for effectively managing teams of IT professionals from project planning to full successful completion. Emphasis
on providing leadership for architecture of multi-tier enterprise tools, management systems, security governance, and
compliance tools, as well as component development. Extremely adaptable to business requirements and changes with strong
customer service focus and excellent communication skills.
Proficient in:
Security | Usability | Performance | Scalability | Fault Tolerance | Mission-Critical Environments
Systems | Network Management | IT Regulatory compliance (FDA, GxP, SOX)

PROFESSIONAL EXPERIENCE
IBM CORPORATION

2002 to Present

Manager, Information Security Services, Hollister, CA

2009 to present
Managed security and delivery compliance for high visibility fortune 100 customers: AmerisourceBergen, WellPoint, Pfizer,
Goldman Sachs, Delta Air Lines, Johnson & Johnson, IBM, Genentech, NetApp, American Express, and Hewlett Packard.
Performed command and control security functions, working closely with DPE, SDM, ISA, L3, local system engineers and
other department heads.
Managed and maintained full ID management solution using IBM Tivoli Identity Manager (ITIM) and enterprise level heath
checking, patching, and compliance scans, using best practices that protected and safeguarded data from unauthorized
access across all accounts and strengthened companys reputation in the marketplace.
Managed audit responses for KCO, SAS70, and FFIEC audits, Compliance, Issue, Risk, and APAR Tracking System (CIRATs)
Authorized Program Analysis Report (APARs), ensuring delivery of audit queries accurately and timely and in zero defects
found.
Created, tracked, and identified non-compliance issues, including action plans and resolution target dates, closing to 100%
satisfaction that resulted in a more hardened security posture.
Authored several technical specification for ITCS104 security policy, tightening system configuration and safeguarding
clients from potential threat agents.
Technical Manager, San Jose, CA
2002 to 2009
Managed Level 3 Enterprise Server, network, and security support with 22 direct reports. Performed technical problem solving
and analysis of Windows 2000 / 2003, Unix, Linux, and Mac Enterprise solution. Provided enterprise-wide hardware and
systems administration support for complex SAN and NAS storage solutions and blade servers.
Managed all Intel server security technical and monitoring activities for 7 public sector industry contracts (5K+ server
systems), including system vulnerability management, antivirus management, enterprise backup, disaster recovery, risk
assessment and management, creating solid, robust foundational security network cited in audit reports and positively
impacting gains in shareholder value.
Performed technical design, enterprise implementation, and maintenance of LAN and WAN protocols and connectivity of
network routers, switches and hubs, maintaining wiring design.
Composed desktop procedural documents for complex system configuration tasks, standardizing and streamlining
processes.
Designed, implemented, and maintained McAfee ePolicy Orchestrator anti-virus solution to client base, ensuring
enterprise-wide malware protection and reducing system down-time and productivity interruption.

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macros@sbcglobal.net

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JOHNSON & JOHNSON CORPORATION, Mountain View, CA

2000 to 2001
Senior Systems Engineer
Managed server and network support of multi data-center structure (3.3K+ systems). Performed hardware break fix for
Compaq Proliant and Dell PowerEdge systems and served as network engineer for Cisco Systems routers and switches.
Maintained IT compliance for FDA validations, GxP practices, and SoX regulations, preventing substantial losses of possible
non-compliance fines.
Ensured 99.999% system uptime and availability and lowered emergency call and data loss by developing extensive
disaster recovery process and procedures.
Implemented enterprise-wide anti-virus and risk management solution, preventing data and productivity loss.

ADDITIONAL RELEVANT EXPERIENCE

ALZA CORPORATION, Mountain View, CA
Network Administrator and Migration Lead
Served as project lead and technical advisor for data migration of Novell 3.1 to NT 4.0. Designed and implemented migration
strategy that moved 1 half terabyte of data, with minimum disruption to users. Led team from project planning and concept
through completion in interrupt-driven environment.
HEWLETT-PACKARD, Sunnyvale, CA
Windows NT and HP-UX Systems Administrator
Performed day-to-day ticket problem solving for large end-user community (2K+ heads). Provided team training in technical
concepts of Windows NT 4.0.
MITSUI COMTECK, Saratoga, CA
Novell v3.12 System Administrator
Maintained 12 Novell server systems including troubleshooting and upgrading. Performed desk-side user calls for hardware
break-fix and printer issues.
ASPECT COMMUNICATIONS, San Jose, CA
Hardware and Printer Technician
Served as desk side hardware technician and senior printer technician for HP-style printers.

MILITARY EXPERIENCE
United States Army, E-5 Sergeant, Honorable Discharge

EDUCATION
Coursework in Computer Information Systems, DeAnza College, Cupertino, CA

SPECIALIZED TRAINING
Cisco Certified Network Associate, Cisco Systems, CA
MCSE Windows 2003, Prometric, CA
Computer LAN / WAN Technician, Computer Training Academy, San Jose, CA
Certified Novell Engineer (v3.12), Drake Services, San Jose, CA
A+ Certified, Drake Services, San Jose, CA
Chemical Equipment Engineering, Aberdeen Proving Grounds, MD
Professional Leadership and Development Course, Fort Riley, KS

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TECHNICAL PROFICIENCIES
Security Principles

Global Security Policies GSD331, ITCS104 and ISEC documents and technical specifications; Access
control methods; Security models; Authentication methods / principles; Access attacks; OSI model;
Security Topology; IP security; Security management concepts; Data classification; Change Control;
System development lifecycle; Application and system attacks; Key Management (public / private); AntiVirus management; Auditing; Intrusion detection; RAID; Emergency Response; Disaster recovery; root
cause analysis (RCA)

Operating Systems

Cisco Systems Networks including hubs, routers, switches, concentrators and firewalls; Windows 7 10;
Windows 2003 / 2008 Server; Active Directory; Macintosh OSX; HP-UX; Unix; Linux; VMware; Mac OS
Blade Servers; Desktop and laptop computers; Dell PowerEdge Servers; HP Proliant Severs; Storage
Attached Networks; Network Attached Storage

Hardware
Software

Programming
Languages

LDAP; CoreFTP; McAfee ePolicy Orchestrator; McAfee Anti-Virus; Norton Anti-Virus; Access Studio;
FileZilla; Terminal Services; Microsoft Office Suite; Lotus Suite; Lotus Notes; Tivoli ID Management
systems; ITIM VAULT; Shavlik patching solution; NetBackup
Power Shell; Shell Scripts; C language; C++

PROFESSIONAL ACTIVITIES
IBM Leadership Excellence Program, 2008 to present
IBM management-appointed Security Focus Team, 2010 to present
IBM UNIX and Intel Best of Breed Process Trainers, 2011 to present

AWARDS
Special Project Award for Project Leadership of Novell migration, ALZA Corporation
Project Excellence Award for completion of multi-million dollar project, IBM Corporation