2015.01.

09- HRDM 108

individual.

Evaluation
- Concerned w/providing feedback about the
progress of the interventions (Ex. To continue,
modify, Terminate or something else)
- Considers both the success of the intended
intervention & the long term results it produces
Institutionalization - is a process for
maintaining a particular change for an
appropriate period of time.
Implementation Feedback vs. Evaluation
Feedback
Implementation
Evaluation Feedback
Feedback
Feedback aimed at
Feedback aimed at
guiding
determining impact
implementation
of intervention
efforts
Milestones,
Goals, Outcomes,
Intermediate Targets
Performance
Measures the
Measures of the
interventions
interventions effect
progress during
after
implementation
implementation
Implementation & Evaluation Feedback

An intervention is a set of sequenced & planned

actions or events intended to help the
organization increase its effectiveness.
Also called: Capacity Building Activities
Interventions purposely disrupt the status quo.
Evaluating
&
Interventions

Institutionalizing

OD

Institutionalization Framework
Organization
Indicators
Intitutionaliza
Characteristics
of
tion
Institutiona
Processes
lization
Intervention
Characteristics
*refreezing & long term persistence of
organizational change; exists as part of the
culture of an organization, not just in one

Institutionalization Processes
Socialization
Continuous transmission of information
about the intervention
Commitment
Initial commitment & re-commitment over
time
Reward Allocation
Intrinsic & Extrinsic Rewards
Diffusion
To include more if not all of the organization
Sensing & Calibration
To detect deviations & making adjustments
as needed
General Model of Planned Change
Entering & Contracting
Clarify organizational issue
Symptoms-Problem
Determine relevant client
Working Power-Authority
Choose the consultant
Internal or External
Knowledge-Experience
Good contract
Mutual Expectations clear-time & resources
identified-ground rules set
Diagnosing
Open Systems Model
Inputs-Transformation-Output given the
Environment-Feedback
Know What to Look for in Each Level
Organizational-Group-Individual
Alignment of Design Components
Do they fit & mutually support each other
Collecting, Analyzing of Diagnostic Info
Collection methods, Analyzing techniques
Feedbacking of Diagnostic Information
Ownership-Action-Problem Solving
Planning & Implementing Change
Interventions
Relevant-Known Expected ResultsTransferrable
Success Dependent on
Change situation & Target of change
Categories/Focus
Human process
Techno structural
Human resources management
Strategic
We need to appreciate the dance of change,
the inevitable interplay between growth
processes & limiting processes
Every movement is being inhibited as it occurs
We can either work w/it or against it
Think of sustaining change more biologically

then mechanistically
It requires patience as well as urgency
It lies in our most basic way of thinking The I-I
Connection
Indicators of Institutionalization
Knowledge
Employees know enough of the behaviors
needed to perform the intervention
Performance
New behaviors are performed by How
many & how frequent
Preferences
Degree to which employees privately accept
the intervention willingly & not because they
are coerced
Normative Consensus
Employees support the intervention
Value Consensus
Fits w/both personal & organizational values
Tips for Meeting the Challenge of
Evaluation
- Appreciate the time delays that are involved in
profound change. Dont judge the ultimate
success or failure of the change efforts based
only on early results.
- Learn to recognize & appreciate progress as it
occurs; aside from interim goals, watch for
unanticipated accomplishments
- Remind everyone that not all assessment will be
pleasant or indicate progress

- Amidst failures, rather than suppress these

problems, learn from their own efforts & adjust
- Dont shoot the messenger: when people w/in
the change situation raise concerns about
speed of progress do not ostracize or label
them as non team players; respect & re-asses
again

Providing Useful Implementation &

Evaluation Feedback involves 2 activities:
1. Measurement
Select the right variables to measure both
intervention & outcome
Design good measurements
Operational specifies empirical data
needed &
Reliable
Valid
2. Research Design
Key Issue: How to design the assessment to
show whether the intervention did in fact
produce the right results.