Вы находитесь на странице: 1из 24
A Presentation On
A
Presentation
On
“Effective Communication Skills” By:- S D Jogi
“Effective Communication
Skills”
By:- S D Jogi
Contents
Contents
• What is communication • Effective Communication • Process of communication • Communication Impact •
• What is communication
• Effective Communication
• Process of communication
• Communication Impact
• Types of Communication
• Listening
• Body Language
• Some Guidelines
What is Communication
What is Communication

Communication is the process of transferring signals/messages between a sender and a receiver through various methods (written words, nonverbal cues, spoken words). It is also the mechanism we use to establish and modify relationships.

(written words, nonverbal cues, spoken words). It is also the mechanism we use to establish and

Most Common Ways to Communicate

Speaking
Speaking
Writing
Writing
Body Language Visual Images
Body Language
Visual Images
We Communicate to:
We Communicate to:

Share our idea and opinions

Provide feedback to others

Get information from others

Gain power and influence

Develop social relationships. etc

feedback to others • Get information from others • Gain power and influence • Develop social

How do You go about Establishing Rapport ?

• You need self – confidence • You must understand people • You must be
• You need self – confidence
• You must understand people
• You must be enthusiastic
• You must make eye contact
• You must be interested in them

Communication is a Series of Experiences of

Communication is a Series of Experiences of

Types of Communication

• Verbal 1) Oral 2) Written • Non – Verbal 1) Gestures 2) Postures 3)
• Verbal
1) Oral
2) Written
• Non – Verbal
1) Gestures
2) Postures
3) Movements
• Symbolic

Barriers in Communication

(that have to do with the Communicator)

Unwillingness to say things differently

Unwillingness to relate to others differently

Unwillingness to learn new approaches

Lack of self-confidence

Lack of enthusiasm

Voice quality

Prejudice (prefixed)

Negative self image

Lack of feedback

Lack of motivation and training

Language and vocabulary level

Lack of self awareness

Principles of Communication
Principles of Communication
The GATE Principles • Get Attention • Add Credibility • Tell your purpose • End
The GATE Principles
• Get Attention
• Add Credibility
• Tell your purpose
• End with a question
The KISS Principle
• Keep It Short and Simple

Barriers in Communication

(that have to do with the Receive)

• Selective perception • Unwillingness to change • Lack of interest in the Topic/Subject •
• Selective perception
• Unwillingness to change
• Lack of interest in the Topic/Subject
• Prejudice & Belief System
• Rebuttal Instincts
• Personal value System
External Barriers in Communication
External Barriers in Communication

Environment

- The Venue

- The Effect of Noise

- Temperature in the room

Other people – Status, Education Time

How to Develop Good Communication Skills
How to Develop Good Communication Skills

Understanding the Basics of Communication Skills

Know what communication really is

Have courage to say what you think

Practice. Engaging Your Audience

Make eye contact

Use gestures

Be aware of what your body is saying

Manifest constructive attitudes and beliefs

Develop effective listening skills Using Your Words

Enunciate your words ( Speak clearly and don’t mumble)

Pronounce your words correctly

Use the right words

Slow your speech down Using Your Voice

Develop your voice

Animate your voice

Use appropriate volume

• Slow your speech down Using Your Voice • Develop your voice • Animate your voice
• Slow your speech down Using Your Voice • Develop your voice • Animate your voice
Listening • Listening is hearing, interpreting when necessary, understanding the message and relating to it

Listening

Listening is hearing, interpreting when necessary, understanding the message and relating to it by asking questions.

• Listening is hearing, interpreting when necessary, understanding the message and relating to it by asking
Improving Listening Skills
Improving Listening Skills

By not being pre-occupied

Being open minded & non defensive

Minimizing interruptions

By asking questions

Involving ourself

Being open minded & non defensive • Minimizing interruptions • By asking questions • Involving ourself

Body Language

Body language refers to various forms of nonverbal communication.

“Action Speaks Louder than Words”.

“Body language is more honest than words”.

nonverbal communication . • “Action Speaks Louder than Words”. • “Body language is more honest than
Do you care about your body language?
Do you care about your body language?
• Exercise: • When You cross your arms on your chest, do you cross left
• Exercise:
• When You cross your arms on your chest, do
you cross left over right or right over left?
• “Seven out of Ten people cross their left arm
over their right”.
Demonstrate the different Emotions
Demonstrate the different Emotions
• Happy • Excited • Scared • Angry • Sad
• Happy
• Excited
• Scared
• Angry
• Sad
• Happy • Excited • Scared • Angry • Sad • Surprised • Bored • Curious
• Surprised • Bored • Curious • Proud • Eager
• Surprised
• Bored
• Curious
• Proud
• Eager

6 Secrets to Attractive Body Language

Face

Gesture

Eye Contact

Posture Territory

Mirror

Between 60 to 80% of our message is communicated through our body language

• Posture • Territory • Mirror Between 60 to 80% of our message is communicated through

Palms and Handshakes

Palm Power • Palm Up: The palm facing up is used as a Submissive, non-threatening
Palm Power
• Palm Up: The palm facing up is used as a
Submissive, non-threatening gesture.

Palm Down

Palm Down • When the palm is turned to face downwards, you will project immediate authority.

When the palm is turned to face downwards, you will project immediate authority.

The other person will sense that you’ve given them an order.

face downwards, you will project immediate authority. • The other person will sense that you’ve given

Palm – Closed

•Finger Pointed : Is one of the most annoying gestures.
•Finger Pointed : Is one of
the
most annoying gestures.
Palm – Closed •Finger Pointed : Is one of the most annoying gestures. Handshake Styles •
Handshake Styles • Dominance • Submissive
Handshake Styles
• Dominance
• Submissive

Some Final Guidelines

Practice active listening, listen for facts and feelings, content and intent.

Identify barriers to good listening – and knock them down.

Guide conversation with “Open” and “Closed” questions.

Defuse difficult situations; encourage participations.

Build empathy and check understanding.

Read and us body language effectively.

Speak effectively and persuasively.

QUESTIONES ?
QUESTIONES ?

THANK YOU

Оценить