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PMP International
Assessment summary
Examinee
Aldo Obregon
Assessment name
Assessment Id
609463
Results
Marked
Your account technical lead is asking to execute a PROD implementation which hasnt been reviewed by delivery
and the go-live is scheduled next week.
What is the best response to give?
OK. I trust that you know whats best.
Lets use our remaining time to plan, assess the risks and decide together to proceed or not."
We can implement but these are the risks...
This will not work.
Question: 2 of 15
Marked
In writing or documenting an Incident or Root Cause Analysis report, one should avoid:
Using Acronyms
Commenting negative opinions regarding customers or employees
Adding in emoticons after and in between statements
Using slang words
All of the above
Question: 3 of 15
Marked
Question: 4 of 15
Marked
What should you do while you are executing certain commands on a server to restore service, during a technical escalation call?
Keep your microphone on mute until tasks are completed, and share results with everyone on bridge only once done.
https://pmpi-app.houston.hpe.com/pmpinextgen/Code/Assessment/AssessmentSummary.... 06/10/2015
Page 2 of 4
Provide regular updates to the stakeholders to advise them of the resolution progress.
Keep your microphone open until tasks are completed, just in case,
but share results with everyone on bridge only once done.
Provide live commentary while working.
Question: 5 of 15
Marked
Question: 6 of 15
Marked
Question: 7 of 15
Marked
Question: 8 of 15
Marked
To resolve the customer or clients business needs, the following techniques should be taken into account, EXCEPT for:
Identify the exact nature of the problem in order to provide the best possible solution
Ensure the solution is acceptable to the customer/client
Create an action plan based on assumptions
Establish an open discussion to ensure all complaints and requests are raised
Question: 9 of 15
Marked
Your account technical lead is asking to execute a PROD implementation which hasnt been reviewed by delivery
and the go-live is scheduled next week.
What is the best response to give?
OK. I trust that you know whats best.
https://pmpi-app.houston.hpe.com/pmpinextgen/Code/Assessment/AssessmentSummary.... 06/10/2015
Page 3 of 4
Lets use our remaining time to plan, assess the risks and decide together to proceed or not."
We can implement but these are the risks...
This will not work.
Question: 10 of 15
Marked
What questions should you ask yourself while preparing e-mail messages for your customers?
Select all that apply.
How can you make your writing style entertaining?
What is the message you want to share to your customer? Is the content appropriate for sharing outside HP?
Question: 11 of 15
Marked
Diversity is crucial.
Relationships are not important.
Trust is the glue.
Question: 12 of 15
Marked
Your Technical Lead is giving approval to a PROD implementation which hasnt been reviewed by delivery and tested yet
and the go-live is scheduled next week.
What is the best response to give?
OK. I trust that you know whats best.
Lets use our remaining time to plan, assess the risks and decide together to proceed or not."
We can implement but these are the risks...
This will not work.
Question: 13 of 15
Marked
What are common strategies to help you build rapport with your customer?
Select all that apply.
Attend to all the actions requested by the customer and follow through.
Question: 14 of 15
Marked
https://pmpi-app.houston.hpe.com/pmpinextgen/Code/Assessment/AssessmentSummary.... 06/10/2015
Page 4 of 4
Question: 15 of 15
Marked
You are in a technical resolution conference call with another 12 participants trying to find a solution.
You have an idea to restore the service.
What should you do?
Present your idea with reasoning at the earliest opportunity
Say nothing as your idea is not tested and there are other technical experts anyway
Execute your idea in background. If successful, share the outcome; if not then be silent
Send the steps via email for the experts review outside the call
Results
https://pmpi-app.houston.hpe.com/pmpinextgen/Code/Assessment/AssessmentSummary.... 06/10/2015