An easy solution for most problems: reset your receiver.

Press the red RESET button next to the card slot on the receiver.

Technical Issue

Possible Causes

Quick Solutions

No Internet
Connection
Detected

Ethernet or coax cable

is loose or disconnected

1. Check that the router is plugged in and its lights are on.

Network settings
on the receiver have
been changed
Receiver is unable to
connect to the router

Frozen/
Pixelated
Screen

Your receiver is having

trouble communicating
with your satellite dish

2. Verify Internet service is active by checking your

home computer.
For additional step-by-step visual instructions,
visit directv.com/connect

1. Check all connections on the back of your receiver, starting

with the SAT-IN connection, and make sure they're secure.
2. You may have a SWiM Power Inserter (pictured below)
attached to the DIRECTV cable coming from your dish.
Unplug inserter from electrical outlet and wait for 15
seconds, then plug inserter back in.
Note:Do not plug SWiM Power Inserter into a power outlet that
can be turned off. Avoid plugging into a power strip.

No Signal/
Snowy Screen

T V is on the wrong input,

channel or audio/visual
connection

1. Verify that both TV and receiver are on.

2. On your DIRECTV Remote, press TV INPUT or
, OR
on your TV remote, press the INPUT or SOURCE button.
On the RC71 remote, press and hold
for 3 seconds.
Cycle through inputs slowly until picture returns.
If you see a snowy/static screen, press 03 or 04 on your
TV remote.
 heck that all video cables between receiver and TV are
3. C
not loose and are plugged into matching ports.

Customer Information Channel

Help Center

Go to CH. 1001 on your TV, to access a full library of

short, instructional videos. Its available On Demand
anytime, 24 hours a day and covers topics such as:

Go online and visit the Help Center at directv.com/help

to get useful information and answers to FAQs. Plus, use
the Live Chat feature and watch instructional videos.

Remote Control Basics

Advanced Features
Using the On-Screen Guide
DIRECTV CINEMA

Your system may

include the following
components:

To enjoy this and many other great features,

Wireless
CCK

Wired
CCK

A/V RCA
(Video 1, 2, 3)

HDMI
(HDMI 1, 2, 3)

High-Definition
Component Cables

SWiM
Power Inserter

L
 ive Chat
Chat with a specially trained agent standing
by to assist you in real time. Just look for the
Live Chat pop-up screen.
V
 ideos
These easy-to-follow tutorials walk you through
quick troubleshooting solutions and how to use the
latest DIRECTV features at directv.com/videos

FOLD ALONG THE DOTTED LINE AND TEAR OUT THIS HANDY CHANNEL LINEUP

Whether its using your TV or computer, find the answers

you need in the way that works best for you.

DIRECTV CINEMA Information

100, 200
DIRECTV CINEMA
125-199, 1100
DIRECTV CINEMA in 3D1
104, 105
DIRECTV On Demand2 1000-1890
DIRECTV PPV Adult3 195-197
DIRECTV PPV Events
119-124, 400
DIRECTV SPORTSMIX
205
Local Channels4
2-69
A&E 265
ABC Family
311
Al Jazeera America
347
AMC 254
American Heroes
287
America's Auction Network
324
Animal Planet
282
AUDIENCE 239
AXS TV5 340
BabyFirst TV5 293
BBC America
264
BBC World News
346
BET 329
Bloomberg TV
353
Boomerang 298
Bravo 237
BTN 610
BYUtv 374
CANAL ONCE6
447
Cartoon Network (East)
296
Cartoon Network (West)
297
Centric 330
Chiller 257
Church Channel
371
Cloo 308
CMT 327
CNBC 355
CNBC World
357
CNN 202
Comedy Central
249
Cooking Channel
232
C-SPAN 350
C-SPAN2 351
CTN 376
Daystar 369

HD HIGH DEFINITION*

3D CHANNELS IN 3D1

HD
3D
HD

HD
HD
HD
HD
HD

HD
HD
HD
HD
HD
HD
HD
HD
HD

HD

HD
HD
HD
HD
HD

Destination America
286
Discovery 278
Discovery Family Channel
294
Discovery Life
261
Disney Channel (East)
290
Disney Channel (West)
291
Disney Junior
289
Disney XD
292
DIY Network
230
E! 236
El Rey
341
Enlace6 448
ESPN206
ESPN2209
ESPNEWS207
ESPNU208
Esquire Network
235
EVINE316
EWTN370
Food Network
231
FOX Business Network
359
FOX News Channel
360
FOX Sports 1
219
FOX Sports 2
618
Free Speech TV 5348
Fuse339
Fusion
342
FX248
FX Movie Channel
258
FXX259
fyi 266
Galavisin404
GEB America5363
GEM Shopping Network
228
GOD TV5365
Golf Channel
218
Great American Country (GAC)
326
GSN233
H2271
Hallmark Channel
312
Hallmark Movies & Mysteries5565
HGTV229
HISTORY269

+ A LA CARTE PROGRAMMING

NOT AVAILABLE IN STANDARD DEFINITION

HD
HD

HD
HD
HD
HD
HD
HD
HD
HD
HD
HD

HD
HD
HD
HD
HD

HD
HD
HD
HD
HD

HD

HD
HD
HD
HD
HD

HITN TV6461
HLN204
Hope Channel5368
HSN 240
IFC564
INSP364
Investigation Discovery
285
ION Television (East)
305
ION Television (West)
306
Jewelry Television
313
Jewish Life Television5366
Lifetime252
Link TV
375
Liquidation Channel
226
LMN 253
Logo272
MAVTV214
MLB Network
213
MSNBC356
MTV331
MTV2333
NASA TV5352
Nat Geo WILD
283
National Geographic Channel
276
NBA TV
216
NBC Sports Network
220
NBC Universo6 410
New Music Channel
343
Newsmax349
NFL Network
212
NHL Network
215
Nick Jr.
301
Nickelodeon/Nick at Nite (East)
299
Nickelodeon/Nick at Nite (West)
300
Nicktoons302
NRB378
Outdoor Channel
606
Ovation274
OWN (Oprah Winfrey Network)
279
Oxygen251
pivot267
POP273
Pursuit Channel
604

HD

HD
HD
HD

HD

HD
HD
HD
HD
HD
HD
HD
HD
HD

HD
HD
HD

HD
HD

SELECT
ENTERTAINMENT
CHOICE
XTRA
ULTIMATE
PREMIER

NETWORKS

For the latest channel listing, visit directv.com/channelguide

SELECT
ENTERTAINMENT
CHOICE
XTRA
ULTIMATE
PREMIER

DIY Solutions

directv.com/help

TRY THIS
FIRST!

SELECT
ENTERTAINMENT
CHOICE
XTRA
ULTIMATE
PREMIER

Troubleshooting

Effective 3/19/15

SELECT
ENTERTAINMENT
CHOICE
XTRA
ULTIMATE
PREMIER

CHANNEL LINEUP

QVC275
QVC Plus
315
ReelzChannel238
Regional Sports Networks7628-699
RFD-TV345
Rocks TV
263
Science284
SEC Network
611
Son Life Broadcasting Network
344
Spike
241
Sportsman Channel
605
Sprout295
SundanceTV
557
Syfy244
TBS247
TCM256
TCT Network
377
TeenNick303
Tennis Channel
217
TLC280
TNT245
Travel Channel
277
Trinity Broadcasting Network (TBN)
372
truTV246
TV Land
304
TV One
328
TVG602
UniMs408
Univision Deportes Network
455
Univision (East)
402
UP338
Uplift379
USA Network
242
Velocity5281
VH1335
VH1 Classic
337
Vme6
440
WE tv
260
The Weather Channel
362
WeatherNation361
WGN America
307
The Word Network
373
World Harvest Television (WHT)
367

HD
HD
HD
HD
HD
HD
HD

HD
HD
HD
HD

HD
HD
HD
HD
HD
HD

HD
HD
HD

HD
HD
HD

HD
HD
HD
HD

HBO
HBO East
501
HBO West
504
HBO2 East
502
HBO2 West
505
HBO Comedy5
506
HBO Family East
507
HBO Family West
508
HBO Latino
511
HBO Signature
503
HBO Zone5509
STARZ SUPER PACK
ENCORE East
535
ENCORE West
536
ENCORE Action
541
ENCORE Black
540
ENCORE Classic
537
ENCORE Family
542
ENCORE Suspense
539
ENCORE Westerns
538
STARZ East
525
STARZ West
526
STARZ Cinema5
531
STARZ Comedy5
528
STARZ Edge5529
STARZ In Black5530
STARZ Kids & Family5527

HD HIGH DEFINITION*

3D CHANNELS IN 3D1

HD
HD
HD
HD
HD
HD
HD
HD
HD

HD
HD
HD
HD
HD
HD
HD
HD
HD

SHOWTIME UNLIMITED
FLIX556
THE MOVIE CHANNEL EAST
553
THE MOVIE CHANNEL WEST
554
THE MOVIE CHANNEL XTRA EAST5
555
SHOWTIME EAST545
SHOWTIME WEST546
SHOWTIME 2547
SHOWTIME BEYOND5550
SHOWTIME EXTREME549
SHOWTIME NEXT5551
SHOWTIME SHOWCASE548
SHOWTIME WOMEN5552
SundanceTV
557
CINEMAX
5StarMAX East5520
ActionMAX East5519
Cinemx5523
Cinemax East
515
Cinemax West
516
MoreMAX5
517
MovieMAX East5521
ThrillerMAX5
522

HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD

HD
HD
HD
HD
HD
HD
HD
HD

HD
HD

HD
HD
HD
HD
HD
HD

A LA CARTE PROGRAMMING
Adult Programming3579-599
DOG TV
354
ESPN FULL COURT7720-727
ESPN GamePlan7788-793
FOX Soccer Plus
621
International Chs
2000-2220
MLB EXTRA INNINGSSM720-749
MLS Direct Kick
471-476
NBA LEAGUE PASS
750-768
NFL SUNDAY TICKET
701-717
NHL CENTER ICE769-795

+ A LA CARTE PROGRAMMING

NOT AVAILABLE IN STANDARD DEFINITION

HD
HD
HD
HD
HD
HD

SPORTS PACK
Altitude Sports
681
beIN SPORTS
620
Buzzer Beater
615
CBS Sports Network
221
Comcast SportsNet Bay Area
696
Comcast SportsNet California
698
Comcast SportsNet Chicago
665
Comcast SportsNet Mid-Atlantic
642
Comcast SportsNet New England
630
ESPN Classic
614
FOX Deportes6425
FSN Arizona
686
FSN Cincinnati
661
FSN Detroit
663
FSN Florida
654
FSN Midwest
671
FSN North
668
FSN Ohio
660
FSN San Diego
694
FSN South
646
FSN Southwest
676
FSN West
692
Longhorn Network8677
MASN
640
MSG
634
MSG+635
NESN
628
Prime Ticket
693
ROOT SPORTS Northwest
687
ROOT SPORTS Pittsburgh
659
ROOT SPORTS Rocky Mountain
683
ROOT SPORTS Southwest
674
SNY
639
SportSouth649
SportsTime Ohio
662
SUN Sports653
Time Warner Cable Deportes
458
Time Warner Cable SportsNet
691
Universal Sports
625
Univision Deportes Network
455
YES Network9631

HD
HD
HD
HD
HD
HD
HD
HD

HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD

FIND YOUR CHANNELS

1001

Customer Information

2-69

Local Channels

100s

 IRECTV CINEMA Movies

D
and PPV Events
Education and Entertainment

200s
300s

Culture and News

400s

Spanish-language Programming10

500s

Premium Channels

600s

Regional Sports Networks

700s

Sports Subscriptions
and Interactive Experiences
SonicTap Music Channels11

800s
1000s

DIRECTV On Demand2

2000s

International Programming

For more troubleshooting tips

visit directv.com/help
For FAMILY Package channels,
go to directv.com/family
For international channels,
go to directv.com/international

Changes the remotes MODE

to control other equipment.
(Far left selection indicates the
DIRECTV Receiver.)

FORMAT

Displays current screen FORMAT

options and HD resolutions.
(Works only with HD Access.)

ON/OFF

Turns both DIRECTV Receiver and

TV ON or OFF at the same time.
(Remote must be programmed for
TV. DVR still records when off.)

STOP

STOP playback while viewing

recorded program.

PWR

Turns On/Off POWER of whichever

equipment is selected.

REPLAY

REPLAY previous six seconds.

ADVANCE

REWIND

ADVANCE 30 seconds.

REWIND at increasing speeds

press up to four times. Press and
hold to jump to previous tick mark.

FAST-FORWARD

FAST-FORWARD at increasing
speedspress up to four times.

PLAY

PLAY current program.

ON/OFF

Turns both DIRECTV Receiver

and TV ON or OFF at the same time.
(Remote must be programmed for
TV. HD DVR still records when off.)

LIST

GUIDE

EXIT

GUIDE

Press once for On-Screen Guide.

Press twice for programming
grouped into categories.

EXIT

ACTIVE

LIST

EXIT the menu and return

to previous channel viewed.
Display the LIST of your
recorded programs.

DIRECTV ACTIVE channel:

local weather and more.

Display a one-line Channel Guide

while viewing your program.

YELLOW BUTTON

GREEN BUTTON

Display guide options while viewing

the On-Screen Guide.

Jump ahead 12 hours while

viewing the On-Screen Guide.

SELECT

RECORD

SELECT item highlighted on screen.

RECORD program now playing or

highlighted in the On-Screen Guide.
Press twice to record the entire series.

INFO

Display INFORMATION about the

program now playing or highlighted
in the On-Screen Guide.

RED CIRCLE BUTTON

Press to delete recorded

shows from your playlist.

PREV

Return to PREVIOUS channel viewed.

Mute the sound.

PREV

ADVANCE

ADVANCE 30 seconds.
Press and hold to jump ahead to
the end of a recorded program.

REPLAY

REPLAY previous six seconds.

REWIND

FAST-FORWARD

REWIND at increasing speeds

press up to four times.

FAST-FORWARD at increasing
speedspress up to four times.

PLAY/PAUSE

ENTER

PLAY current program. Press once

while program is playing to PAUSE.

BLUE BUTTON

RED BUTTON

Jump back 12 hours while

viewing the On-Screen Guide.

EXIT the menu and return to

previous channel viewed.

MUTE

RECORD program now playing or

highlighted in the On-Screen Guide.
Press twice to record the entire series.

PAUSE current program.

Display the LIST of your

recorded programs.

Press once for On-Screen Guide.

Press twice for programming
grouped into categories.

RECORD

PAUSE

DASH

All programming subject to change at any time. Television channels effective 3/19/15. Get updates at directv.com/channelguide.*To access
DIRECTV HD programming, HD equipment along with Advanced Receiver Service required. Number of HD channels varies based on package selection. For
MDU customers: to access DIRECTV HD programming, customer must reside in a DIRECTV D2 Advantage- or DIRECTV IPAdvantage-capable property.
Plus, HD equipment is required. 1DIRECTV 3D content requires HD equipment including a compatible 3D HDTV and 3D glasses. An Advanced Receiver
fee applies for HD equipment. For more information, visit directv.com/3D. 2Access to available DIRECTV On Demand programming is based on package
selection. Actual number of shows and movies will vary. Additional fees apply for new releases. Some DIRECTV On Demand content requires an HD DVR
(HR20 or later) or DVR (R22 or later), DIRECTV CINEMA Connection Kit and broadband Internet service with speeds of 750 kbps or higher, and a network
router with an available Ethernet port. Visit directv.com/movies for details. 3Must be 18 years or older to order. Contains explicit sexual content, complete
nudity and graphic adult situations. Viewer discretion is advised. DIRECTV System has a feature that restricts access to channels. 4Eligibility for local
channels based on service address. Visit directv.com/locals and directv.com/rsn to see what is available in your area. 5Requires HD equipment. 6Requires
a DIRECTV Multi-Satellite System. 7Professional and collegiate sports subscriptions sold separately. Blackout restrictions and other conditions apply.
Programming, pricing, terms and conditions subject to change at any time. Pricing residential. Taxes not included. Receipt of DIRECTV programming is
subject to the terms of the DIRECTV Customer Agreement; a copy is provided at directv.com/legal and in your order confirmation. 8Longhorn Network
is available for Texas residents only with CHOICE Package and above. For residents outside of Texas, Longhorn Network is only available with PREMIER
Package or as part of SPORTS PACK at an additional charge. 9YES Network available as a local regional sports network package in CT, NY and in parts of
NJ and PA as determined by ZIP code. Portions of YES Network programming available in SPORTS PACK premium package in the remainder of DIRECTV
service areas. 10Includes English-language broadcast channels with alternate Spanish audio. 11Availability of channel varies by package. Visit directv.
com/packages to confirm availability. 2015 DIRECTV. DIRECTV and the Cyclone Design logo, GENIE, DIRECTV CINEMA, AUDIENCE, FAMILY, CHOICE,
SELECT and PREMIER are trademarks of DIRECTV, LLC . All other trademarks and service marks are the property of their respective owners.

GENIE REMOTE
MODE

TV INPUT

Cycles through the equipment

connected to your TV.

FOLD ALONG THE DOTTED LINE AND TEAR OUT THIS HANDY CHANNEL LINEUP

DIRECTV HD EXTRA PACK 5

Crime & Investigation
571
Hallmark Movies & Mysteries
565
HDNet Movies
566
MGM HD
567
Palladia572
Shorts HD
573
Smithsonian Channel
570
Sony Movie Channel
568
Universal HD
569

UNIVERSAL REMOTE

For the latest channel listing, visit directv.com/channelguide

CHOICE
XTRA
ULTIMATE
PREMIER

CHOICE
XTRA
ULTIMATE
PREMIER

PREMIUM &
SUBSCRIPTION
CHANNELS

Effective 3/19/15

CHOICE
XTRA
ULTIMATE
PREMIER

CHANNEL LINEUP

Press for Mini Guide while viewing

your program and dismiss with EXIT.
ENTER also replaces TV INPUT
button: to cycle through the
equipment connected to your TV,
press and hold for three seconds
until LED light at top turns green.
Then scroll through inputs by
pressing ENTER again.

DASH

Press for Guide Options while

viewing On-Screen Guide. Press for
playlist options while viewing playlist.
Press to display last 6 digits
of receiver ID, satellite signal
type (SWiM or Multiswitch)
and Internet status.

Return to PREVIOUS channel viewed.

Press DASH twice to delete

recorded shows from your list.

Additional functions vary. Look for on-screen prompts.

PROGRAM YOUR
UNIVERSAL REMOTE:
Your new DIRECTV Universal Remote
can control your entire entertainment
systemTVs, DVD players, VCRs and
stereo systems.

For SD Receivers:
Press the MENU button
Select P
 ARENTAL, FAVS & SETUP
SYSTEM SETUP
REMOTE CONTROL

For HD Receivers:
Press the MENU button
Select S
 ETTINGS & HELP
SETTINGS
REMOTE CONTROL

PROGRAM YOUR
GENIE REMOTE:
For use with Genie HD DVR
(model HR44 or above), DIRECTV
Genie Mini (model C41 or above)
and DIRECTV Ready TV.

Select S
 ETTINGS & HELP
SETTINGS
REMOTE CONTROL
Select I R/RF SETUP
Press the Down Arrow to
highlight RF.
Press SELECT

Select CONTINUE
Complete by following
on-screen prompts.
For instructions on how to program
your remote to a DIRECTV Ready TV,
visit directv.com/dtvready