LIST OF COMPETENCIES

COMPETENCY

1. Accountability
2. Analytical Thinking
3. Building Partnership

4. Client-focus
5. Conceptual Thinking
6. Conflict Management
7. Decision-Making

DEFINITION
demonstrates and communicates a high level of
ownership and commitment to achieving results
ability to tackle a problem by using a logical,
systematic, sequential approach
ability to develop, maintain, and strengthen
partnerships with others inside or outside the
organization who can provide information,
assistance, and support
ability to demonstrate concern for satisfying one's
external and/or internal customers
ability to find effective solutions by taking a holistic,
abstract, or theoretical perspective
Ability to take a stand or adopt an approach that can
effectively minimize negative impact of conflict or
opposing views
Assesses the importance, urgency and risk associated
with each situation and takes actions which are
timely and in the best interests of the organization

8. Delivering Service
Excellence
9. Developing Others
10. Diplomacy
11. Effective
Communication
12. Flexibility
13. Fostering Innovation
14. Fostering Teamwork

15. Influencing Others

The ability to deliver excellent public service thereby

producing highly-satisfied clients
ability to delegate responsibility and to work with
others and coach them to develop their capabilities
Ability to truthfully express ideas or point of view
without offending others
ability to ensure that information is passed on to
others who should be kept informed
Openness to different and new ways of doing things;
willingness to modify one's preferred way of doing
things
Able to create new ideas, ways and means to solve
problems.
the ability and desire to work cooperatively with
others on a team; as a team leader, the ability to
demonstrate interest, skill, and success in getting
groups to learn to work together
ability to gain others' support for ideas, proposals,
projects, and solutions

16. Initiative

17. Integrity
18. Leading Change

19. Personal Credibility

20. Planning & Delivering
21. Problem-Solving
22. Professionalism

Able to actively attempt to influence events to

achieve goals; self-starting rather than passive
acceptance, takes action beyond what is necessarily
called for in order to achieve goals; originating action
Able to maintain and promote social, ethical and
organizational norms in conducting internal and
external business activities
ability to demonstrate support for innovation and for
organizational changes needed to improve the
organization's effectiveness; initiating, sponsoring,
and implementing organizational change; helping
others to successfully manage organizational change
Demonstrated concern that one be perceived as
responsible, reliable, and trustworthy
Uses an effective methodology to determine
priorities, set goals, create a plan, take action and
measure results
Takes a systematic approach to solving problems
rather than reacting to symptoms
Can earn others trust and respect through consistent
honesty and professionalism in all interactions

23. Resilience
24. Results Orientation
25. Risk Taking

26. Self-confidence
27. Speaking Effectively
28. Strategic Thinking

The ability to withstand problems, challenges and

difficulties without losing heart.
ability to focus on the desired result of one's own or
one's unit's work, setting challenging goals, focusing
effort on the goals, and meeting or exceeding them.
Ability
to
properly
appreciate
prevailing
circumstances in relation to achieving specific goals
to achieve and formulate course of action to better
achieve the real objective of the undertaking which
may not fit squarely within a prescribed guideline
Faith in one's own ideas and capability to be
successful; willingness to take an independent
position in the face of opposition
ability to express oneself clearly in conversations and
interactions with others
ability to analyze the organization's competitive
position by considering market and industry trends,
existing and potential customers (internal and
external), and strengths and weaknesses as
compared to competitors

29. Stress Management

30. Thoroughness

31. Valuing Diversity

32. Writing Effectively

ability to keep functioning effectively when under

pressure and maintain self control in the face of
hostility or provocation
Ensuring that one's own and others' work and
information are complete and accurate; carefully
preparing for meetings and presentations; following
up with others to ensure that agreements and
commitments have been fulfilled
Helps create a work environment that embraces and
appreciates diversity
ability to express oneself clearly in business writing