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Content
TOPIC
PAGES
1.1INTRODUCTION OF ORGANIZATION
3-6
7-25
3.0 CONCLUSION
26
4.0 REFERENCE
27
5.0 COURSEWORK
19-21
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1.0 Introduction
In 1965, Fred Deluca had just graduated from high school in Bridgeport, Connecticut,
USA. Like many young adults his age, he had dreams of attending college. Although
he was a hard-working, competent and dependable young man, the $1.25-per-hour he
earned working at the local hardware store wouldnt be enough to finance his
education.
Subway prides itself in being a healthy fast food chain offering a variety of
sandwiches and subs. Founded in summer of 1965, by Fred Deluca and investor Dr.
Buck. As a growth strategy, and in effort to increase profits, they embarked on the
idea of franchising their business
The vision of Subway restaurants is want to be the no 1 Quick Serving Restaurant
(QSR) franchise in the world, while delivering fresh, delicious sandwiches and an
exceptional experience.
There will also a mission for every Subway restaurants all over the world. The
mission is delight every customer so that they want to tell their friends- with
great value through fresh ,delicious made to-order sandwiches and an
exceptional experience.
Every organization has its goals that they wanted to achieve. This is to make sure they
can become a standard and high performance or quality restaurants among all the
competitors. Subways restaurants also have its own goals which are build their
business relationship by serving each other. For instance, their customers, their
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The staff of Subway restaurants always challenge themselves each other to succeed
through teamwork, against shared goals and to be accountable for their
responsibilities.
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There will be some strategic analysis of Subway restaurants which are growth
strategies and porters Generic Strategies.
The growth strategies are all about considering ways to grow, there are four possible
product-market combinations. Subway expands with its existing products to new
markets (Market development). This happens through the franchisees to whom
Subway offers an easy concept. Subway is not looking for new markets or places to
open restaurants, the franchisee contacts Subway.
Porters Generic Strategies is all about a differentiation strategy calls for the
development of a good product or service that offers unique attributes that are valued
by customers. Subway does not focus on just one segment; it has a broad target scope.
Furthermore, the advantage of Subway is the product uniqueness. The customer can
select from a range of sandwiches and customize them. The model below shows
Subways position.
Discouraged, Fred decided to ask Dr. Peter Buck, an old family friend, for some
advice. The two had known each other for years and Fred half expected Dr. Buck to
loan him the money for college after telling him of his plans to study to become a
medical doctor. Instead, Dr. Buck gave Fred an idea that would change his life and the
lives of people around the world.
By lunchtime on the first day Fred and Petes submarine shop was open, customers
were pouring in. From that day on the company continued to grow. Fred and Pete had
a goal of opening 32 submarine sandwich shops within 10 years. By 1974, eight years
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after they opened their first sandwich shop, Fred and Pete owned and operated sixteen
shops throughout the state of Connecticut, only halfway to their goal.
As Fred and Pete looked to grow the business, talk turned to franchising, an idea they
had previously dismissed as something only for the big guys. Determined to
succeed, Fred and Pete decided franchising was the key to achieving their goal. So
Fred met with his friend Brian Dixon and made him an offer he couldnt refuse. He
offered Brian a loan to buy one of their restaurants, but to sweeten the deal, Fred told
Brian that if he didnt like the business, he could return it and owe nothing.
Brian is known as the very first SUBWAY franchisee setting the new standard for
the SUBWAY business model. This enabled Pete and Fred to not only reach their
goal, but surpass it. Today, entering their 46th year of operation, SUBWAY restaurants
is the worlds largest submarine sandwich chain operates more units in the US,
Canada and Australia than McDonalds does. Countless awards and accolades have
been bestowed upon Fred DeLuca and the SUBWAY chain - the SUBWAY name and
its products have even appeared in numerous television and motion picture
productions. The SUBWAY franchise has come a long way from the modest sandwich
shop in Bridgeport, CT.
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The Porter Five Force Analysis is all about the competition in the industry, potential
of new entrants into industry, power of suppliers, power of customers and threat of
substitute products. The name of forces is named after Michael E. Porter, this model
identifies and analyzes 5 competitive forces that shape every industry, and helps
determine an industry's weaknesses and strengths.
There is always a Threat of New Entrant in this market because of the low setting up
cost and no product differentiation in the specific fast food industry. As the UK fast
food market is concern there are lot of examples of new set up in that particular field.
Now a day due to current financial crises and low purchasing Power of Buyers
(Consumer) and their loyalty with brand in not much strong because consumers are
looking for something cheap instead of becoming brand loyal. So Subway must have
to manage the strong buyer's power in order to get more market share. In UK context
there is always a big Threat of Substitute as lot of convenience shops, mid-range
restaurants, precooked food and some of the health food shops are available in the
market, and they are providing substitutes of Subway to the consumers. Fast food
industry is facing a stiff competition as there are lots of fast food chains available for
consumer in other words more Competitive Rivalry. The example of Mc Donald's,
KFC, Burger king etc are the big competitors of Subway. They are competing each
other in term of price, quality, branch networking as overall demand of their products
is increasing.
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Overall the world market of fast food suppliers are concern Bargaining Power of
Supplier is more due to the alliances among the supplier are taking place in order to
get more market share and profit as more potential and demand of their products in
international market as far as the farming industry is concern.
Michael Porter came up with a framework called Porters five forces. Porter wanted
to clarify that an industry is being influenced by five different forces. They are rivalry,
buyer power, threat of entry, supplier power and threat of substitutes. This framework
helps companies understand the strength of current competitive situation and also the
strength of a position the company likes to move into.
The number of buyers has a huge effect on this one but also how powerful a buyer is.
In this kind of market situation the buyers are the ones who set the price.
It is important to a company to know how many competitors there are in the market.
If there are only few competitors, then you have a lot of power and vice versa, the
more competitors there are the less power you have. It also depends on what
competitors are offering to their customers. Customers do not come to you if they do
not get a good deal from you.
New companies are entering the market all the time. Every company should be able to
enter and exit the market whenever they want. In reality there are some factors which
can make the entering really hard, for example, the cost of entry vary from business to
business, the competition in the market and the government which creates barriers.
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Suppliers play a big role also. Production companies need raw materials and they get
them from suppliers. This involves a relationship between the buyer and the supplier.
If there are only few suppliers in the market, suppliers can sell their products at a high
price and buyers cannot do anything about it.
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The second competitive forces will be Potential of new entrants into industry which
are just same as intensity of rivalry within the industry. Why they are so afraid of the
new entrants into this industry. This is because If new entrants move into an industry
they will gain market share & rivalry will intensify. The position of existing firms is
stronger if there are barriers to entering the market. If barriers to entry are low then
the threat of new entrants will be high, and vice versa.
Barriers are will important to be known as they are vital in determining and knowing
the threat of new entrants. An industry can have one or more barriers. The following
are common examples of successful barriers.
The first successful barrier will be economies of scale available to existing firms. This
means that lower unit costs make it difficult for smaller newcomers to break into the
market and compete effectively.
The second successful barrier will be regulatory and legal restrictions. It states that
Each restriction can act as a barrier to entry.
E.g. patents provide the patent holder with protection, at least in the short run.
Moreover, the barriers which are successful also include access to suppliers and
distribution channels. A lack of access will make it difficult for newcomers to enter
the market
In addition, barriers also include Investment cost which clearly shows that High cost
will deter entry. High capital requirements might mean that only large businesses can
compete.
Furthermore, retaliation by established products. The threat of price war will act to
discourage new entrants. But note that competition law outlaws actions like predatory
pricing. Last barriers will be customer switching cost.
There will be some of the reasons that make an industry easy or difficult to enter. We
will explain the reasons clearly and summarise the issues we should consider. The
reasons that make an industry easy to enter will be common technology, access to
distribution channels, low capital requirements, no need to have high capacity and
output. Lastly, Absence of strong brands and customer loyalty. All of these will the
reasons that will make an industry enter easily into a market and compete with others.
In turn, there will also reasons that make an industry difficult to enter which are
patented or proprietary know-how, well-established brands, restricted distribution
channels, high capital requirements and need to achieve economies of scale for
acceptable unit costs.
The third competitive forces will be power of suppliers. Suppliers exert power in the
industry be threatening to raise prices or to reduce quality. Powerful suppliers can
squeeze industry profitability if firms are unable to recover cost increases. If a firms
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suppliers have bargaining power they will Exercise that power, sell their products at a
higher price and squeeze industry profits.
We need to know that the suppliers are likely to be powerful if industry is dominated
by a few firms, suppliers products have few substitutes, buyer is not an important
customer to supplier, suppliers product is an important input to buyers product,
suppliers products are differentiated and suppliers products have high switching
costs.
The profit of supplier will be reduced if and only if the supplier forces up the price
paid for input. It follows that the more powerful the customer (buyer), the lower the
price that can be achieved by buying from them. By going through all of these,
suppliers will find themselves in a powerful position when there are no or few
substitute resources available, the customer is small and unimportant, there are only a
few large suppliers, the resource they supply is scarce, the supplier can threaten to
integrate vertically, the cost of switching to an alternative supplier is high and the
product is easy to distinguish and loyal customers are reluctant to switch.
Thus, what is the factors and how much power the supplier has is determined by
factors such as uniqueness of the input supplied. It states that if the resource is
essential to the buying firm and no close substitutes are available, suppliers are in a
powerful position.
Next factor is number and size of firms supplying the resources. A few large suppliers
can exert more power over market prices that many smaller suppliers each with a
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Moreover, cost of switching to alternative sources is also one of the factors that
determine the power of supplier. A business may be locked in to using inputs from
particular suppliers e.g. if certain components or raw materials are designed into
their production processes. To change the supplier may mean changing a significant
part of production.
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The first factors will be The cost of switching. It is clearly states that customers that
are tied into using a suppliers products (e.g. key components) are less likely to switch
because there would be costs involved.
The second factor that is used in determining the power of customers is Number of
customers. It states obviously that the smaller the number of customers, the greater
their power.
Next, the factors also include their size of their orders. It explains that the larger the
volume, the greater the bargaining power of customers.
Eventually, the last once will be number of firms supplying the product. The smaller
the number of alternative suppliers, the less opportunity customers have for shopping
around.
The buyer groups are likely to be powerful if buyer has full information, buyers are
concentrated, purchase accounts for a significant fraction of suppliers sales, products
are undifferentiated, buyer presents a credible threat of backward integration and
buyers face few switching costs.
All of these clearly emphasize that buyers compete with the supplying industry by
bargaining down prices, forcing higher quality and playing firms off of each other. We
also need to know what is the time that customers tend to enjoy strong bargaining
power. It only occur when there are a few if them, they find it easy and inexpensive to
switch to alternative suppliers, they can choose from a wide range of supply firms, the
customer purchases a significant proportion of output of an industry and they possess
a credible backward integration threat that is they threaten to buy the producing firm
or its rivals.
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As there are a lot of other restaurants in the city and each of them offer their specific
kind of food, the threat of substitute products becomes very high. One of the main
solutions of decreasing the threat is to keep in touch with customer preferences and
offer wide range of products. If this solution is implemented successfully, the
restaurant can maintain a competitive advantage over rival firms and be able to keep
customers rather than lose them to substitute restaurants.
The existence of products outside of the realm of the common product boundaries
increases the propensity of customers to switch to alternatives. For example, tap water
might be considered a substitute for Coke, whereas Pepsi is a competitor's similar
product. Increased marketing for drinking tap water might "shrink the pie" for both
Coke and Pepsi, whereas increased Pepsi advertising would likely "grow the pie".
Substitute products are produced in a different industry but crucially satisfy the same
customer need. If there are many credible substitutes to a firms product, they will
limit the price that can be charged and will reduce industry profits.
So we need to look into the keys to evaluate substitute products are products with
improving price or performance tradeoffs relative to present industry products. For
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example, the electronic security systems in place of security guards and fax machines
in place of overnight mail delivery.
Several factors determine the degree of competitive rivalry; the main ones are The
power of buyers and the availability of substitutes. It shows that if buyers are strong
and/or if close substitutes are available, there will be more intense competitive rivalry.
Next, Product differentiation and brand loyalty. The greater the customer loyalty the
less intense the competition. The lower the degree of product differentiation the
greater the intensity of price competition.
Thirdly, Capacity utilisation. The existence of spare capacity will increase the
intensity of competition. Furthermore, Market size and growth prospects. Competition
is always most intense in stagnating markets. The cost structure of the industry.
Where fixed costs are a high percentage of costs then profits will be very dependent
on volume. As a result there will be intense competition over market shares.
The factors also include number of competitors in the market. Competitive rivalry
will be higher in an industry with many current and potential competitors. Lastly, Exit
barriers are also one of them. If it is difficult or expensive to exit an industry, firms
will remain thus adding to the intensity of competition.
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in its guiding principles. The key role of SWOT is to help develop a full
awareness of all factors that may affect strategic planning and decision
making, a goal that can be applied to most any aspect of industry.
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Strength.
The company has been using some non-traditional channels for making its network
strong and the growth rate of the company has also been increasing year after year.
Subway has well established itself as a brand in the fast food industry and having
brand recognition all over the world. Due to its great strategies the company has
become the leading franchise in the United States in a very short period of time. The
company has even positioned itself in places like hospitals, churches, schools and
popular retail stores like Home Depot and Wal-Mart. This makes the start up cost of
franchises low. The strengths and weakness components of a marketing plan reflect an
evaluation of the firms internal situation. What are the things the firm does well, and
where are they below standard? The opportunities and threats reflect an assessment of
the external environment the firm faces, Reid (2010).
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Weaknesses
Change is good in moderate amounts; however the company must be careful by not
believing that it must continually change its offerings in order to remain the market
leader. Too much change too soon can cause a company to lose favor with customers
and Subway has already shown signs of too much change, altering its menu multiple
times in the last five years.
The decoration and look of the franchises is said to be old an outdated. Another
problem with franchises is that the satisfaction level of the customers is not the same
across franchises and also some franchises perform very poor.
The dcor and the look of the franchises seems to be old and outdated. Service
commitment is not consistent from store to store. This could be related to staff as the
turnover rate of the employees is very high which explains why they lack motivation.
Other weaknesses include a small menu list, an increasing operational cost of
franchise etc.
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As a result, the weaknesses of Subway restaurants including too much control over
franchisees, interior design of the outlets often looks cheap, services are not consistent
from store to store and high employee turnover.
Opportunities
The company can invest more to expand its business in the international market and
also make improvements in its decoration and look to encourage dine-in. By
improving the customer service model the satisfaction for the customer can be
increased and also the loyal customer base will increase.
Subway industry is still growing steadily despite of its slowdown in the economy.
Subway can invest more to expand its business in the international market and also
make improvements in its decoration and look to encourage dine-in. Signs of growth
in the virgin market sector. People turning healthier consciously. By improving the
customer service model customer loyalty and satisfaction can be increased. The target
costumer market group being from middle to upper- middle class. Continue to revise
and refresh menu offerings.
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Threats
The company faces serious threats from some of the large fast food chains in the
world which include Yum brands like Wendys, KFC, McDonalds etc. These
restaurants are very old and have developed large loyal customer base over the years.
It had an easy entry into the industry being one the healthier fast food chains.
Economic downturn is one of the major threats caused because of the current
economic recession.
Sales of sandwiches are growing 15 percent annually, outpacing the 3 percent sales
growth rate for burgers and steaks.
This increase in sales of the sandwiches has been a result of decreases in consumer
interest in hamburgers and fries and increases in demand for healthier options.
Subway has a large loyal customer base which developed over the years.
The threats nowadays happened in Subway are lawsuit against Subway, Saturated fast
food markets in the developed economies, currency fluctuations, trend towards
healthy eating and local fast food restaurant chains.
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Secondly, largest fast food restaurant chain in the world by the number of
outlets. Currently the comapny operates 38,181 restaurants in 99 countries, more than
McDonalds or any other fast food chain operator.
All restaurants are owned by franchisees. Subway doesnt own any restaurants itself
so it experiences less risk and can focus its efforts on marketing and growing the
franchise.
Low startup costs. One of the reasons behind such a high growth rate of Subway
stores is the low startup costs. Subway stores are smaller and require less money for
leasehold improvements and equipment.
Great degree of subs customization. Customers always like to choose and the more
choices they can make about their purchase the more satisfied they are with it.
Subway is better than any other large fast food chain in providing the choice of meal
customization.
most successful Subways promotional offer was to offer footlongs for only $5, which
became a new pricing standard of a sub.
Lastly, partnership with Britain and American Heart Associations. Subway has
received certificates from both organizations that it serves health meal options, which
is a great reward and differentiates the business from other fast food restaurants.
After this I also do some evaluation to its weaknesses which will explain clearly in the
following. Subway is too much control over franchisees. Despite the fact that Subway
fails to ensure consistent quality throughout the stores it exerts too much control over
its franchisees. This is done through the contracts that are more favourable to the
franchisor. An example of such high control is seizeing of franchisee restaurants if the
later one is struggling to keep them open.
Next, interior design of the outlets often looks cheap. Subway restaurants lack the
interior design and quality that would welcome everyone to stay and feel more
comfortable than in the competitors restaurants.
High employee turnover. Subway Sandwich Artists job is a low paid and a low skilled
job. It results in low performance and high employee turnover, which increases
training costs and add to overall costs of Subway.
Lastly, services are not consistent from store to store. The business struggles to ensure
consistent services quality throughout it stores and so a service in one store may
please a customer when another may fail to do that.
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3.0 Conclusion
I guess Subway pray Subway get a location in the middle of nowhere with highway
traffic? This is what I have in my neighborhood with Subway alone...I could drive
passed about a half dozen Subways on my way home off of BW8.
Everything I have heard about a Subway franchise is that they are very hard to
compete. Margins are tight and competition is very fierce, even among your own
franchisee's. Entrepreneur magazine online has a lot of franchise info. What do you
want to know? How much do you have to invest?
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4.0 Reference
1. http://www.strategicmanagementinsight.com/swot-analyses/subway-swot-analysis.
html
2. http://www.businessdictionary.com/definition/Porter-s-5-forces.html
3. http://www.docstoc.com/docs/142095589/subway-Porter-s-Five-forces-restauran
t---PPT-presentation
4. http://www.businessnewsdaily.com/4245-swot-analysis.html
5. http://akashpawar.wordpress.com/2011/11/28/my-swot-analysis-on-subway/
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5.0 COURSEWORK
NAME
NRIC
: 921017-01-5468
No H/P
: +60137941553
Reduce final assembly time to three clays (compared to 20 for its 737 plane) by
inspection time.
outsourcing.
Page 29 of 32
The company reversed its declining market share by appealing to a younger market.
(The average Cadillac buyer in 2000 was 67 years old.) Another example is the $8
billion budget that General Electric established to invest in new jet engine technology
for regional-jet airplanes. Management decided that an anticipated growth in regional
jets should be the company's target market. The program paid off when GE won a $3
billion contract to provide jet engines for China's new fleet of 500 regional jets in time
for the 2008 Beijing Olympics.
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