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Hospitality
The Market & The Opportunity
www.webcrs.com
What is CRS?
Central Reservation System
Eg: In Airlines - Galileo / Amadeus
As you know it
Channel Management
Demand Analysis
Revenue Management
www.webcrs.com
Hoteliers
Hoteliers not able to take benefit of online markets
Unable to
Distribute inventory last minute
Monitor demand
Deploy revenue management effectively
95% of the Hoteliers dont Document the sales.
Staff attrition in reservations & sales creating panic.
www.webcrs.com
Comm. Channels
Phone
Email
Web
Direct Interaction
Invento
ry
Buyers
tes
Different Ra
Direct Guests
Tour Operators
Base
d on
Rev.
Travel Agents
Mgm
nt R
ule Corporate
s
Your Team
Res. Executives
Call Center
Sales Offices
Res./Sales
Managers
Front Office
www.webcrs.com
Revenue Management
Hotel Products is Selling the Room
Nights/Time.
Unsold time slot perishes forever resulting
loss of Potential Revenue
Revenue management is about defining
Right price in
Right Channel
For Right Product
(Unlike airline where there are max of two
experiences/products Hospitality has many
Facility/Plan/Occupancy)
= Maximizing Profit
www.webcrs.com
The Opportunity!!!
New developments in methods of distribution & Sales.
Currently most hoteliers does not use the full potential of Online
Markets.
Job Openings in this segment Reservations/Sales/Revenue
Management/ Channel Management
Untapped Market Few HM Institutes teach in this area.
These job positions directly relate to the Revenues & Profits of
the Hotelier Relatively good effort along with right tools makes
you a integral part.
www.webcrs.com
Hierarchy
Director
Head
Manager
Executiv
e
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WebCRS Objective
To reduce operational cost in Sales &
Reservation
Maximize visibility
Expand Markets
Reduce Sales Cycle Time
Effective and Instant Billing & Collection
Improve Customer satisfaction
www.webcrs.com
CRM Tools
Loyalty Programmes
Promotional Codes
Online Chat Support
Multi Location Pickup and Drop cost variable on
Transfer Type
Pax Sizes
Newsletters
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Reliability
Backup
Support
Uptime
Speed
Upgrades Available
Research and Development (Updates)
Support Online / On-Site
Customization Options available
www.webcrs.com
Agent Management
No transaction cost for Online agent Reservations
Manage Credits of Agents
Agent Tools
Agent Access
Display rates
Instant Service vouchers
Staff Logins with hidden rates
Modules
Basic Version Sell Room
Nights to Direct Guest
Agent Management
Call Center Interface
User Management
Agent Login and Tools
Packages
Add-On Services
Transfers - Pickup & Drop
Online Chat
Newsletter Custom Offers
Loyalty Program
Revenue Management Tools
Promotional Code
PDA Interface
Guest Profile Management
Visitor Monitoring and
Analysis
Special Offers**
Enquiry Monitoring
Activities
Early Bird Offer
Multi Property Dynamic
Packages**
Buyer Driven Dynamic
Packaging**
Property to Property
transfers***
Unified solution
for all your
WebCRS 2.3
sales & distribution needs..