Joella Conway

1606 West Durston Rd  Bozeman, Montana 59715

(406) 388-4796

OBJECTIVE To secure a challenging and diversified position within

your organization that demands a high level of expertise
utilizing my skills and experience. Ideally, the position will
allow for personal, professional, and monetary growth
commensurate with achievements.

SUMMARY OF QUALIFICATIONS
 Experienced administrative professional with exceptional

organizational skills

 Ability to liaison between patient, family, admitting, and governmental

agencies.

 Knowledge of data processing and spreadsheet applications. Extensive

experience in detail oriented medical field.

 Resourceful and innovative; established talent to adapt quickly to

challenges. Highly motivated self-starter and problem solver.

EMPLOYMENT
VAIL PHYSICAL THERAPY POSITION: Office Manager/Medical Biller
2009-Current
 Maintaining all daily office functions: Data entry, patient services, accounts receivable and
payable, filing, scheduling, supervising, and other office duties.

 Entering all patient demographics and updates. Entering payments for both receiving and
payable accounts. Responsible for all billing to insurance companies, patients and medical
coding.

 Helping will all patient needs such as calling insurance companies for benefits. All patient
scheduling and cancelations. Patient advocacy with copays, coinsurance, etc.

 In charge of all incoming payments by patients and insurance companies. Maintaining a filing
system for patient charting, EOB’s, banking deposits and charges, and accounts payable.

BOZEMAN DEACONESS HOSPITAL POSITION: PT Account Rep

2006-Current
 Processing self-pay payments and interacting with the patient by
explaining the process of insurance processing, EOB’s and their
contractual adjustments on claims billed by the hospital.

 Posting all collection agency payments to the correct accounts and

notifying agencies of all payments made directly to the Hospital
Business Office.
  Correcting and re-submitting claims by patient request and submitting
any medical records or information needed by the insurance
companies.

 Maintaining and balancing daily the cash drawer. Adding and deleting
departmental late/ correction charges with the correct procedure/CPT
coding.

MONTANA STATE UNIVERSITY POSITION: Administration

Associate II
2005-2006
 Processing daily audits for degree seeking applicants by confirming
completion of core courses, earned credits, upper division and college
requirements. If students meet college and university requirements, I
then award a baccalaureate degree.

 Enforcing University regulations and processing academic suspensions.

 Maintaining and up-dating the University Course Repeat List by

contacting college departments for corrections and changes. Auditing
all requested transcripts for repeated courses and student academic
standing.

 Data Entry: Processing grade changes, class registration, restricted

class enrollment, and excluding courses that had been repeated on the
Montana State Banner 7 system.

PUEBLO COMMUNITY COLLEGE POSITION: Work Study

2002-2005
 Front desk work: answering multi-lined phones, making copies,
ordering supplies for
faculty and instructors, assisting the general public with answers to
questions concerning the college, the Colorado Student Loan process,
and Federal Financial Aid.

 Making appointments for students to meet with an advisor and

providing degree program understanding to new students.

 Student Nursing Aid: Created AD Nursing documents, spread sheets,

typing nursing documents, typing and grading student tests,
overseeing the medical library, keeping inventory of all medical
equipment, and cataloging / maintaining the video library.

UNIVERSITY OF COLORADO HOSPITAL POSITION: Medicare

Specialist
2001-2002
 Billing: Reviewing all bills and Medicare claims before billing
electronically in SSI, following up to review and correct claims with
errors or have been denied in Medicare’s Remote, sending out for
medical records for ADR’s, meeting Medicare’s rules and regulations
and watching for fraudulent claims.

 Computer System: Using systems like TPA, Remote, SSI, and IDX,
obtaining CPT and DRG codes, and UPIN numbers in order to get
 corrected information on the claims.

 Data entry: noting accounts for changes and all new patient
information and updating all systems being utilized.


EDUCATION

 Pueblo Community College, Durango, Colorado: Associate of General Studies/

human science based 2005

 Montana State University, Bozeman, Montana: Bachelors in HHD

Community Health 2009

 State of Montana: CPR and First Aid Certified 2008

WORK SKILLS
Customer Service Management/ Human Resources Medical
Terminology

Marketing/ Sales Computer Software/Hardware 

Accounting