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CONTENTS

PAGE NO

CHAPTER 1
INTRODUCTION

2-4

Objective of study
Scope of study
Limitation of study

CHAPTER 2
INDUSTRY PROFILE

5-7

Logistics Industry
Logistics Field

CHAPTER 3
ORGANISATION PROFILE

8-59

Jet Air Private Limited


Corporate Affair and Identity
Jet Airways Subsidiaries
Products
Services
Trends
Jet Air Cargo
9 Classes of DGR
Cargo Services
Cargo Acceptance Procedures

CHAPTER 4
SWOT Analysis

60-61

CHAPTER 5
FINDINGS,SUGGESTON AND CONCLUSION

62-64

CHAPTER - 1
INTRODUCTION

INTRODUCTION TO THE STUDY


Compared with other means of freight transportation, such as
ship, rail, and surface vehicles, air cargo is the newest addition
to the freight sector.so Air freight is an important part of the
global supply chain.
The air cargo industry plays an important role for the
developing world, particularly for countries like India, where it is
vital for exports and domestic shipments in the face of poor
road conditions. India has emerged as the second fastest
growing air cargo market after the Middle East and is expected
to grow at a compound annual rate of about seven per cent
over the next five years, according to IATA forecast.
The last decades air cargo industry has showed dramatic rates
of growth exceeding the airline passenger transport. Reduced
costs of air transport and concepts of just-in-time etc. along
with increased concerns regarding security of valuable products
became a significant factor in the growth of related enterprises
and the industry. The significant remaining belly-hold capacity
of the airplanes after loading the passenger baggage was
utilized for the air cargo transport and related services.Within
the categories of major, national and regional airlines are, not
only passenger carriers, but cargo carriers as well. While much
of the cargo that moves by air is carried in the bellies of
passenger jets or in combination aircraft where the main deck
is divided into two sections, one for cargo and one for
passengers; other aircraft in use by principally all cargo
carriers, called freighters, carry nothing but freight. Freighters
are, most often, passenger jets that have been stripped of their
seats to maximize cargo-carrying capacity. In addition, their
decks are reinforced to accommodate heavier loads, and have
other cargo-handling features, such as rollers, built into the
floors, extra-large doors, and hinged nose and tail sections etc.
OBJECTIVE OF THE STUDY
3

To
To
To
To

find out the agencies opinion about jet air


evaluate the cargo management process of jet air
know about the customer satisfaction towards jet air
know about the operations of jet air

SCOPE OF THE STUDY


The study was helpful to understand the cargo management process, its
handling and trends in exporting. Also helpful in getting an insight to the
customers response and perception on the role played by Jetair Pvt. Limited
as a service

provider in the logistics industry. Each and every activity of the

company is studied carefully with the available data to gain knowledge about
the functions of different departments and their relationship with each other
and the company as a whole.The Study is related with the export and import
of air cargo and to analyze the trends in logistics industry. The study was
conducted for a period of 2 months.

LIMITATION OF THE STUDY

The major limitation of the study was the lack of time. The project
duration was only 2 months.
Restrictions to reveal highly confidential data (Details of exporters)
Security problems
Unable to meet higher officials

CHAPTER - 2
INDUSTRY PROFILE

LOGISTICS INDUSTRY
The prevalent view is that the term logistics comes from the late 19th
century: from French logistique (logermeans to lodge). Others attribute
a Greek origin to the word: , meaning reason or speech; ,
meaning accountant or responsible for counting.
The Oxford English Dictionary defines logistics as "the branch of military
science relating to procuring, maintaining and transporting material,
personnel and facilities." However, the New Oxford American
Dictionary defines logistics as "the detailed coordination of a complex
operation involving many people, facilities, or supplies," and the Oxford
Dictionary on-line defines it as "the detailed organization and
implementation of a complex operation." As such, logistics is commonly
seen as a branch of engineering that creates "people systems" rather than
"machine systems.
Logistics is the management of the flow of things between the point of
origin and the point of consumption in order to meet requirements of
customers or corporations. The resources managed in logistics can include
physical items, such as food, materials, animals, equipment and liquids,
as well as abstract items, such as time, information, particles, and energy.
The logistics of physical items usually involves the integration of
information flow, which ismaterial handling, production, packaging,
inventory, transportation,warehousing, and often security.The complexity
of logistics can be modeled, analyzed, visualized, and optimized by
dedicated simulation software. The minimization of the use of resources is
a common motivation in logistics for import and export.

Logistics viewpoints
Inbound logistics:-Inbound logistics is one of the primary processes of
logistics, concentrating on purchasing and arranging the inbound
movement of materials, parts, and/or finished inventory from suppliers to
manufacturing or assembly plants, warehouses, or retail stores.

Outbound logistics:-Outbound logistics is the process related to the


storage and movement of the final product and the related information
flows from the end of the production line to end user.

LOGISTICS FIELDS
Given the services performed by logisticians, the main fields of logistics
can be broken down as follows:

Procurement logistics
Distribution logistics
After-sales logistics
Disposal logistics
Reverse logistics
Green logistics
Global logistics
Domestics logistics
Concierge Service
RAM logistics
Asset Control Logistics
POS Material Logistics
Emergency Logistics
Production Logistics

CHAPTER - 3
ORGANISATIONAL PROFILE

JETAIR PRIVATE LIMITED


Jetair Private Limited is a Private Company incorporated on 19 July 1974
by Naresh Goyal. It is classified as Indian Non-Government Company and
is registered at Registrar of Companies, Delhi. Its authorized share capital
is Rs. 50,000,000 and its paid up capital is Rs. 29,880,000. Jetair Private
Limited's Annual General Meeting (AGM) was last held on 24 September
2014 and as per records from Ministry of Corporate Affairs (MCA), its
balance sheet was last filed on 31 March 2014.
Directors of Jetair Private Limited are Surinder Goyal, Naresh Jagdishrai Go
yal and Ravichan-dran Narayan.
Jetair Private Limited's Corporate Identification Number is (CIN)
U74899DL1974PTC007361 and its registration number is 7361.Its Email
address is s.narayan@jetair.co.in and its registered address is JETAIR
HOUSE 13 COMMUNITY CENTER YUSUF SARAI, NEW DELHI - 110049, Delhi
INDIA.
COMPANY INFORMATION

Corporate Identification Number:U74899DL1974PTC007361


Company Name:JETAIR PRIVATE LIMITED
RoC-Delhi
Registration Number:7361
Company Category:Company limited by shares
Company Sub Category:Indian Non-Government Company
Class of Company:Private Company
Authorised Capital (in Rs.):50,000,000
Paid up capital (in Rs.):29,880,000
Date of Incorporation:19 July 1974
Email ID:s.narayan@jetair.co.in
Address 1:JETAIR HOUSE 13 COMMUNITY CENTER
Address 2:YUSUF SARAI
City:NEW DELHI
State:Delhi
Country:INDIA
PIN:110049
Whether listed or not:Unlisted
Date of Last AGM:24 September 2014
Date of Balance sheet:31 March 2014
Company Status (for eFiling):Active
9

Naresh Goyal who already owned Jetair (Private) Limited, which provided
sales and marketing for foreign airlines in India set up Jet Airways as a
full-service scheduled airline to compete against state-owned Indian
Airlines. Indian Airlines had enjoyed a monopoly in the domestic market
between 1953, when all major Indian air transport providers were
nationalised under the Air Corporations Act (1953), and January 1994,
when the Air Corporations Act was repealed, following which Jet Airways
received scheduled airline status.
Jet Airways is a major Indian airline based in Mumbai. It is the second
largest airline in India, both in terms of market share and passengers
carried, after IndiGo. It operates over 300 flights daily to 74 destinations
worldwide. Its main hub is Mumbai, with secondary hubs
at Delhi, Kolkata, Chennai, Bengaluru
Jet Airways was incorporated as an air taxi operator on 1 April 1992. It
started commercial operations on 5 May 1993 with a fleet of four
leased Boeing 737-300 aircraft from Malaysia Airlines. In January 1994 a
change in the law enabled Jet Airways to apply for scheduled airline
status, which was granted on 4 January 1995. Naresh Goyal who already
owned Jetair (Private) Limited, which provided sales and marketing for
foreign airlines in India set up Jet Airways as a full-servicescheduled
airline to compete against state-owned Indian Airlines. Indian Airlines had
enjoyed a monopoly in the domestic market between 1953, when all
major Indian air transport providers were nationalised under the Air
Corporations Act (1953), and January 1994, when the Air Corporations Act
was repealed, following which Jet Airways received scheduled airline
status.
Jet began international operations from Chennai to Colombo in March
2004. The company is listed on the Bombay Stock Exchange, but 80% of
its stock is controlled by Naresh Goyal (through his ownership of Jet's
parent company, Tailwinds). It has 13,177 employees (as at 31 March
2011). In January 2006 Jet Airways announced that it would buy Air
Sahara forUS$500 million in an all-cash deal, making it the biggest
takeover in Indian aviation history. It would have resulted in the country's
largest airline but the deal fell through in June 2006. On 12 April 2007 Jet
Airways agreed to buy out Air Sahara for INR14.5 billion (US$340 million).
Air Sahara was renamed JetLite, and was marketed between a low-cost
carrier and a full service airline. In August 2008 Jet Airways announced its
plans to completely integrate JetLite into Jet Airways. In October 2008, Jet
10

Airways laid off 1,900 of its employees, resulting in the largest lay-off in
the history of Indian aviation.
However the employees were later asked to return to work; Civil Aviation
Minister Praful Patel said that the management reviewed its decision after
he analysed the decision with them. Jet Airways and their rival Kingfisher
Airlines announced an alliance which primarily includes an agreement on
code-sharing on both domestic and international flights, joint fuel
management to reduce expenses, common ground handling, joint
utilisation of crew and sharing of similar frequent flier programmes. On 8
May 2009 Jet Airways launched its low-cost brand, Jet Konnect. The
decision to launch a new brand instead of expanding the JetLite network
was taken after considering the regulatory delays involved in transferring
aircraft from Jet Airways to JetLite, as the two have different operator
codes. The brand was launched on sectors that had 50% or less load
factor with the aim of increasing it to 70% and above. Jet officials said that
the brand would cease to exist once the demand for the regular Jet
Airways increases.

CORPORATE AFFAIRS AND IDENTITY


Jet Airways's head office is located in the Siroya Centre
in Andheri, Mumbai. Jet Airways's head office was previously located in the
S.M. Centre, a rented, unmarked six-storey building in Andheri. In 2008
Robyn Meredith of Forbes stated that the complex was "as shabby as [Jet
Airways] CEO Naresh Goyal's home is posh" and that the complex was "In
need of a fresh coat of paint". The complex was 15 minutes driving time
from Chhatrapati Shivaji International Airport. In 2013, it was announced
that Etihad Airways would buy a 24% stake in the airline through
preferential allotment of shares.
SUBSIDIARIES
JetLite
JetLite was a wholly owned subsidiary of Jet Airways. It was established as
Sahara Airlines on 20 September 1991 and began operations on 3
December 1993 with two Boeing 737-200 aircraft. Initially services were
primarily concentrated in the northern sectors of India, keeping Delhi as
its base, and then operations were extended to cover all the country.
Sahara Airlines was rebranded as Air Sahara on 2 October 2000. On 12
April 2007 Jet Airways took over Air Sahara and on 16 April 2007 Air
Sahara was renamed as JetLite. JetLite operated a fleet of mixed owned
leased Boeing 737 Next Generation aircraft and Bombardier CRJ-200ER.
JetLite ceased operations on 25 March 2012 after merger with Jet Konnect.
The Bombardier jets were phased out but the Boeings remained in service

11

and operated for JetKonnect. JetLite offered a buy on board service called
JetCaf, offering food for purchase.
Jetconnect
JetKonnect, formerly Jet Airways Konnect, the low-cost brand of Jet
Airways, was launched on 8 May 2009. It operated a fleet of Boeing 737
Next Generation aircraft. The rationale for launching Jet Konnect was to
close down loss-making routes and divert the planes to more profitable
routes with higher passenger load factors. Jet already ran a low-cost
airline named JetLite. According to Jet Airways, the decision to launch a
low-cost brand instead of expanding the existing JetLite was taken to
avoid the regulatory delays associated with moving excess aircraft and
assets from Jet Airways to JetLite, which have separate operating codes.
Jet Konnect offers a no frills flight where meals and other refreshments
have to be purchased on board. To identify if the flight is a full service or
Konnect the flight numbers for Konnect are in the series 9W 20002999. Jet Airways merged the JetLite brand into Jet Konnect on 25 March
2012. Jet Airways offered eight business class seats in Konnect to cash in
on Kingfisher Airlines' woes. In December 2012, Jet Airways placed an
order for 5 ATR 72-600 aircraft to "enhance regional connectivity." The first
aircraft was delivered the same month, leased from GECAS and was
operated for JetKonnect.
Jet Airways announced on 11 August 2014 that it would phase out Jet
Konnect by the end of the year as part of plans to reposition itself as a
uniform full-service operator. On 1 December 2014, Jet Konnect was fully
merged with Jet Airways with complementary meal services to take on the
competition from the new airline Vistara which was then to start it
operations.

Following table shows the operations of Jet Airways for four consecutive
years.
2010

2011

2012

2013

2014

Revenue (INR lakhs)


1,730,189

1,046,964 1,273,677 1,481,591 1,685,259

Profits (INR lakhs)


366,785

46,764

969

123,610

48,550

Departures

131,108

146,876

175,646

169,254

173,723

Number of

12.0

19.0

22.1

20.7

20.5

77.4

78.6

79.3

78.8

78.2

passengers (m)
Load Factor (%)

12

Number of aircraft
101

86

97

102

95

Jet Airways serves 47 domestic destinations and 22 international


destinations, a total of 69[47] in 19 countries across Asia, Europe and
North America. Short-haul destinations are served using Boeing 737 Next
Generation. ATR 72-500s are used only on domestic regional routes, while
long-haul routes are served using its Airbus A330-200, Airbus A330-300
and Boeing 777-300ER aircraft. London, England was the airline's first
long-haul destination and was launched in 2005. Since 2007 Jet Airways
has had a scissors hub at Brussels Airport in Belgium for onward transatlantic connections to Canada and the United States.

The recession forced Jet Airways to discontinue the following routes:


AhmedabadLondon, Birmingham-Brussels, AmritsarLondon, Bangalore
Brussels, MumbaiShanghaiSan Francisco and Brussels-New York JFK. It
also had to put an indefinite delay on its expansion plans. Jet Airways was
forced to lease out seven of its ten Boeing 777-300ERs to survive the
financial crunch. Due to the recession all flights to North America were
operated on an Airbus A330 replacing the Boeing 777-300ERs. It also had
to sell a brand-new, yet-to-be-delivered Boeing 777-300ER in 2009 and
had to defer all new aircraft deliveries by at least two years. The airline
planned to restore the Mumbai-Shanghai route by the end of 2011 but
never went through with it. As the economic crisis in the eurozone
countries worsened, Jet also closed the Delhi-Milan route. Jet Airways
relaunched service to New York's JFK International Airport and San
Francisco via Abu Dhabi on May 1, 2014, and November 18, 2014,
respectively, using its joint venture relationship with Etihad Airways.

PRODUCTS
At Jet Airways we always endeavor to make your travel comfortable,
convenient and seamless. From our on ground to in-flight services
we constantly strive to innovate and upgrade our services. As India's best
airline, we have always come up with many firsts by offering new services
and have set standards in Indian Aviation. Find out all you would want to
know about our Product and Services.
1. On Ground Services:At Jet Airways, service on the ground is as important as service in the air.
Whether it is the process of booking your ticket or checking in for your
flight, Jet Airways ensures that your every need on the ground is met.
(a). Check- in Options: multiple check-in options. Visit this section for
detailed information.
13

(b). Airport Lounges: If you are a Jet Privilege Silver, Gold or Platinum card
member or a Club Premire passenger, you can relax and enjoy
complimentary snacks and beverages in our plush airport lounges.
(c). Coach Services: Airport Authority of India (A.A.I.) operates shuttle
coaches for transit passengers from domestic to international airport and
vice-versa at Mumbai and Delhi airports.
2. In-flight Services:Jet Airways continually endeavors to better our services, both on the
ground and in the air. From our crew, whose priority is your comfort to the
safety standards enforced to ensure that you are free of worry are just the
basic things that we pay close attention to.
Our in-flight meals are designed keeping in mind the varied customers we
cater to. Jet Kids is one more instance of how important we think it is to
put a smile on the faces of our younger passengers. It is because of this
kind of excellence of service that we are today, one of the few airlines in
the world to receive an ISO: 9001 certification. Our aim is your complete
flying comfort.
(a). Class of Service: Jet Airways operates three classes of service - First
Class, Premire and Economy. Read more on the facilities that we have to
offer for each class.
(b). Convenience & Safety: Jet Airways provides you with service that
caters to a more convenient and safer journey.
(c). Cuisines: Your meal selection is just as important as the other details
you give us when booking your flight.
(d). Entertainment: We know how your favorite movies, music and sports
can make time fly. And drive stress away. Introducing Jet Screen for nonstop entertainment on board.(e). Magazine: Now read your favorite
magazine at a click of a button.
3. Special Services:
Jet Airways understands that some of our passengers have special needs.
It is our constant effort to meet these needs to the best of our ability. This
section will give you a glimpse into some of the special requirements that
we cater to so that all of our passengers can travel in comfort.
(a). Infant and Child Care: Special attention is always given to our younger
patrons of Jet Airways.
(b). Wheel Chair Assistance: Handicapped and infirm passengers can also
look forward for a comfortable, safe and hastle free journey.
14

(c). Expectant Mothers: Expectant Mothers till 36 weeks of pregnancy


can be permitted to fly on Jet Airways flights.
(d). Unaccompanied Minors: Parents / guardians can be rest assured
regarding our ability to look after your children whilst traveling with us.
(e). Medical Emergencies: Visit this section for detailed information on
medical care and emergencies.
(f). Traveling with Animals: Carriage of animals are permitted only on our
Boeing 737 aircraft.
(g). Carriage of Stretcher: We now accept stretchers on all domestic flights
operated by our Boeing aircrafts.
5. Jet Kids:
When you fly Jet Airways with your family, we promise that your kids will
have a great time. There is assistance if and when you need it.
6. JetMail - Newsletter:
Get Updates on the latest offerings from Jet Airways and its partners. Be
the first to know about Jet Airways' latest flight and fare news update. Get
the best offers from Jet Airways and its partners. Jet Mail is our periodic
newsletter which keeps you updated with all the latest at Jet Airways and
its partner promotion. Subscribing to newsletter will automatically enroll
you to Jet Privilege, our frequent flyer program.

SERVICES:
1. Cabin classes
With the arrival of its new Boeing 777-300ER and Airbus A330-200 aircraft,
Jet Airways has introduced a new cabin with upgraded seats in all classes.
The Boeing 777-300ER aircraft has three classes of service: First, Premire
(Business), and Economy. The Airbus A330-200 aircraft have two classes:
Premire and Economy. All Airbus A330-200 and Boeing 777-300ER
aircraft have this feature. Boeing 737 aircraft are configured differently. Jet
Airways has a three-star rated Business and First Class, and is in the top
twenty-five business classes reviewed by Skytrax. Economy class has
been reviewed as a three-star product by Skytrax.
2. First Class

15

First class is available on all Boeing 777-300ER aircraft. All seats convert
to a fully-flat bed, similar to Singapore Airlines first class seat but smaller.
It was the second airline in the world to have private suites (Emirates
being the first with its introduction in 2003 on their Airbus A340-500s). All
seats in First have a 29-inch widescreen LCD monitor with audio-video ondemand systems (AVOD), in seat power supply, and USB ports etc. Jet
Airways is the first Indian airline to offer fully-enclosed suites on its
aircraft; each suite has a closable door, making for a private
compartment. Skytrax consumer airline reviewers recently rated Jet
Airways First Class as being 44th best in the world.
3. Premiere
Premire (Business Class) on the Airbus A330-200 and Boeing 777-300ER
international fleet has a fully-flat bed with AVOD entertainment. Seats are
configured in a herringbone pattern (1-2-1 on the Boeing 777-300ER, and
1-1-1 on the Airbus A330-200), with each seat offering direct access to the
aisle. Premire seats on the A330-200s leased from ILFC are configured
differently in a 2-2-2 non-herringbone pattern. Each Premire Seat has a
15.4-inch flat screen LCD TV with AVOD. USB ports and in-seat laptop
power are provided.
On the short-haul/domestic Boeing 737-700/800, all new aircraft are
equipped with AVOD. All seats are standard recliner business-class seats
with a few newer aircraft with electronic recline and massager.
4. Economy Class
Economy class on Jet's Airbus A330-200, Boeing 737-700/800 and Boeing
777-300ER aircraft has 32-inch seat pitch. Seats on the Boeing 777300ER/Airbus A330-200 have a "hammock-style" net footrest. The cabin is
configured in 3-3-3 abreast on the Boeing 777-300ER, 2-4-2 on the Airbus
A330-200, and 3-3 in the Boeing 737. Each Economy seat on the 777300ER/A330-200 has a 10.6-inch touch screen LCD TV with AVOD.Some
recently acquired Boeing 737-700/800 aircraft also feature Personal LCD
screens
with
AVOD.
All three classes feature Mood lighting on the Airbus A330-200 and Boeing
777-300ER, with light schemes corresponding to the time of day and flight
position.
5. In-Flight Entertainment
Jet Airways' Panasonic EFX IFE system on-board the Boeing 737-700/800
and Panasonic eX2 IFE system on-board the Airbus A330-200/Boeing 777300ER, called "Jet Screen", offers audio video on-demand programming
(passengers can start, stop, rewind, and fast-forward as desired). It has
over 100 movies, 80 TV programmes, 11 audio channels and a CD library
of 130 titles. The system operates via individual touch screen monitors at
each seat, and is available in all classes.
16

6.Airport Lounges
Jet Airways Lounges are offered to First and Premire Class passengers,
along with JetPrivilege Platinum, Gold or Silver card members. The
international lounge at Brussels has showers, business centre,
entertainment facilities and children's play areas.
Brand ownership
Jet Airways does not own its brand. The brand is owned by Jet air
Enterprises Ltd., a separate company substantially owned by Naresh
Goyal, which licenses the brand to the airline in return for an annual
payment. This arrangement is very similar to the terms governing the use
of the "easy" brand by the easy Jet Airline Company Limited (the name
under which easy Jet has been incorporated). Under the aforesaid
arrangement, Sir Stelios Haji-Ioannou, the founder and largest individual
shareholder of easy Jet Airline Co. Ltd. has sole ownership of the "easy"
brand and licenses it to that airline for a specified payment. This kind of
arrangement is of vital
importance should the concerned airlines become the subject of a hostile
takeover bid because the bidders will not automatically acquire ownership
of their takeover target's brand and without access to the brand the
takeover target will be less valuable.
Company Perspectives:
Jet Airways will be the most preferred domestic airline in India. It will be
the automatic first choice carrier for the travelling public and set
standards, which other competing airlines will seek to match.
Jet Airways will achieve this pre-eminent position by offering a high quality
of service and reliable, comfortable and efficient operations.
Jet Airways will be an airline which is going to upgrade the concept of
domestic airline travel--be a world class domestic airline.
Jet Airways will achieve these objectives whilst simultaneously ensuring
consistent profitability, achieving healthy, long-term returns for the
investors and providing its employees with an environment for excellence
and growth.
Awards and achievements

Best First Class Service in the World award at Business Traveller's


20th annual 'Best in Business Travel' awards
17

Best Business Class & Best Economy Class at the Business Traveller
Awards
Best Programme of the Year by Freddie Awards 2007 & 2006
Best Elite Level for the second year in a row, at the 21st Annual
presentation ceremony of the Freddie Awards 2008
Best Overall in Entertainment at the Avion Awards 2010
India's Popular Domestic Airline at the SATTE 2006 Awards
India's Airline at the World Travel Awards, 2006
Best Technical Despatch Reliability by Beaver 2002
Best Cargo Airline of North Asia by Cargo Airline of the Year Awards
Best Domestic Airline award for the 1st consecutive year and the
5th time in the past two years at the 18th TTG (Travel Trade
Gazette) Travel Awards 2007
India's Most Respected Company in the Travel and Food Sector by
Businessworld 2003
Best Long Haul Carrier ex-Brussels award at the Tm Travel Awards
2009.
Best Eastbound Airline from India and Best domestic Airline in India
awards at the Abacus Tafi Awards 2009.
Business Traveller's Best Indian Airline Award in London.

bacus Tafi Awards 2009.


Business Traveller's Best Indian Airline Award in London.

TRENDS
18

The key trends for Jet Airways and all its subsidiaries over recent years are shown below (as at
year ending 31 March):
2010

2011

2012

2013

2014

Revenue (: INR lakhs)

1,046,964 1,273,677 1,481,591 1,685,259 1,730,189

Profits (: INR lakhs)

46,764

969

123,610

48,550

366,785

Departures

131,108

146,876

175,646

169,254

173,723

Number of passengers (m)

12.0

19.0

22.1

20.7

20.5

Load Factor (%)

77.4

78.6

79.3

78.8

78.2

97

102

95

101

[43]

[44]

[45]

[46]

Number of aircraft (at year


86[nb 2]
end)

Notes/sources

[42]

1.

Jump up^ 1 lacs = 100,000

2.

Jump up^ Average fleet at year

DESTINATIONS
Jet Airways serves 47 domestic destinations and 22 international
destinations, a total of 69[47] in 19 countries across Asia, Europe and North
America. Short-haul destinations are served using Boeing 737 Next
Generation. ATR 72-500s are used only on domestic regional routes, while
long-haul routes are served using its Airbus A330-200, Airbus A330300 and Boeing 777-300ER aircraft. London, England was the airline's first
long-haul destination and was launched in 2005. Since 2007 Jet Airways
has had a scissors hub atBrussels Airport in Belgium for onward transatlantic connections to Canada and the United States.
The recession forced Jet Airways to discontinue the following routes:
AhmedabadLondon,
Birmingham-Brussels,AmritsarLondon,Bangalore
Brussels,MumbaiShanghaiSan Francisco and Brussels-New York JFK. [48] It
19

also had to put an indefinite delay on its expansion plans. Jet Airways was
forced to lease out seven of its ten Boeing 777-300ERs to survive the
financial crunch. Due to the recession all flights to North America were
operated on an Airbus A330 replacing the Boeing 777-300ERs. It also had
to sell a brand-new, yet-to-be-delivered Boeing 777-300ER in 2009 and
had to defer all new aircraft deliveries by at least two years. The airline
planned to restore theMumbai-Shanghairoute by the end of 2011 but
never went through with it.[49] As the economic crisis in the eurozone
countries worsened, Jet also closed the Delhi-Milanroute.[50] Jet Airways
relaunched service to New York's JFK International Airport and San
Francisco via Abu Dhabi on May 1, 2014, and November 18, 2014,
respectively, using its joint venture relationship with Etihad Airways
Also, Jet Airways will introduce the Mumbai-Paris route using the Airbus
A330 aircraft from Mid May 2014 - a mid-day departure from Mumbai to
reach evening in Paris CDG and Leaving CDG Paris in night arriving next
morning in Mumbai similar to Air India's schedule on Delhi-Paris route.
Codeshare agreements
Jet Airways has codeshare agreements with the following airlines (as of
April 2015)

Air Lingus

Air Berlin

Air Canada

Air France

Air Seychelles

All Nippon Airways

Alitalia

Bangkok Airways

Brussels Airlines

Emirates

Etihad Airways

20

Garuda Indonesia

Kenya Airways

KLM

Korean Air

Malaysia Airlines

Qantas

South African Airways

United Airlines

Vietnam Airlines

Virgin Atlantic

Jet Airways also has a codesharing agreement with Thalys European rail
service.
Effective 1 February 2014, the U.S. Federal Aviation Administration
lowered India's aviation safety rating to a Category 2. As a result of the
FAA action, all U.S.-based airlines are required to suspend all codeshare
cooperation with any India-based airlines. This FAA decision is country
specific for India, not airline specific.
On April 13, 2015, The FAA announced its revised safety rankings in which
India was promoted to Grade A countries with respect to aviation.

JETAIR CARGO
Air cargo is any property carried or to be carried in an aircraft. Air cargo
comprises air freight, air express and airmail. The rapid growth of
international trade has created a global village where air transport
assumes great importance in the transportation of goods. This is
especially true of high yield items and perishable goods. It also helps
reduce high inventory-carrying cost. Cargo emerged as a solid pillar of the
industry in 1990s. The catalysts for the renewed growth in the sector were
the express parcel carriers, typified by FedEx, DHL, TNT and UPS, and
changes in practices in the manufacturing sector. In 1992, FedEx sent
software on computer disks to thousands of customers, allowing them to
21

track shipments from their own workstations. The rise of internet during in
the years that followed contributed to increase the reliability and
accessibility to the air cargo industry. Most airlines now offer to their
customers, real-time flight status and the booking and tracking options. In
addition, the industry is adopting electronic procedures, such as the
electronic air waybill, to reduce the amount of paper documentation
accompanying each shipment and increasing the security and safety of
the transportation. Industry estimation says that 15-20 tonnes of air cargo
are worth 30-40 economy passenger seats, when both are on passenger
planes. Air cargo transports goods worth in excess of $6.8 trillion on an
annual basis. This is approximately 35% of world trade by value. The
sector itself generates nearly $70 billion every year and is an important
component of the aviation industry which collectively supports 57 million
jobs worldwide.
International freight volumes are set to grow at a compound annual
growth rate of 4.1% over the next five years, with emerging economies
set to become the fastest growing markets. The fastest growing
international routes will be between the Middle East and Asia (6.2%), and
within the Middle East (4.6%), according to the five-year forecast from the
International Air Transport Association (IATA). Africa and the Middle East,
meanwhile, will become the fastest growing compound annual growth rate
(CAGR) regions, with increases forecast at 4.4% and 4.7% respectively by
2018. But this positive picture for air freight is overshadowed by risks to
the economic outlook. Trade protectionism remains a constant danger.
Geopolitical concerns, volatility of oil prices and competition from rail and
sea could also affect this forecast. The air cargo industry cannot afford to
be complacent. The air cargo industry will aim to cut average transit times
by up to 48 hours by 2020, supported by initiatives such as the e-Freight
project, which will render air cargo shipments paperless. Air freight is an
essential component in aviations success. As Des Vertannes, IATA Global
Head of Cargo puts it: Even a volume gain of 0.5% against maritime
freight would make an enormous difference to the long-term sustainability
of air cargo. The sector is worth $66 billion in revenue to the airlines.
That figure represents about 11% of global airline revenue but cargo can
be considerably more important to individual airlines.

Types of cargo
CARGO:

The term cargo is equilent to the term "goods" carried in an


aircraftother than mail and baggage(including personal effects
accompanying passengers).

22

There are different forms of cargo 1.Perishable cargo.


2.Valuable cargo.
3.Bonded cargo.
4.Diplomatic mail.
5.Live animals.
6.Unaccompanied baggage.
7.Couriers.
1.PERISHABLES
Perishable goods (such as fruits, flowers and vegetables) were among the first
commodities carried by air. This kind of items deteriorates with time or
exposition to adverse temperature and humidity.With years of operating
experience, airlines have developed effective handling techniques for chilled and
frozen products, providing shippers with optimum, cost-efficient packaging
methods.
Perishable Cargo Regulations (PCR)
The Perishable Cargo Regulations manual is an essential reference guide for all
parties involved in the packaging and handling of temperature sensitive
products. The expertise of major airlines and the scientific data supplied by
research institutions was essential to develop this manual, endorsed by the IATA
Live Animals and Perishables Board (LAPB).

2.VALUABLE CARGO (VAL)


Valuable cargo means a consignment which contains one or more of the
following articles:
Any article having a declared value of carriage of USD 1000.00 (or equivalent) or
more, per gross kilogram; except in the United Kingdom GBP 450.00, or more per
gross kilogram;
Gold bullion (including refined and unrefined gold in ingot form), dore bullion,
gold specie and gold in the form of grain, sheet, foil, powder, sponge, wire, rod,
tube, circles, mouldings and castings, platinum, platinum metals (Palladium,
iridium, ruthenium, osmium and rhodium) and platinum alloys in the form of
grain, sponge, bar, ingot, sheet, rod, wire, gauze, tube and strip (but excluding
those radioactive isotopes of the above metals and alloys which are subject to
restricted articles labelling requirements);

23

Legal banknotes, traveller's cheques, securities, shares, share coupons and


stamps (excluding mint stamps from United Kingdom) and ready for use bank
cards and/or credit cards;
Diamonds, (including diamonds for industrial use), rubies, emeralds, sapphires,
opals and real pearls (including cultured pearls);
Jewellery consisting of diamonds, emeralds, sapphires, opals and real pearls
(included cultured pearls);
Jewellery and watches made of silver and/or gold and/or platinum;
Articles made of gold and/or platinum, other than gold and/or platinum plated.

3.DANGEROUS GOODS (DGR)


Articles or substances which are capable of posing a risk to health, safety,
property or the environment and which are shown in the list of dangerous goods
in the Technical Instructions or which are classified according to those
Instructions are called as Dangerous Goods.
Pegasus Airlines policy for the carriage of dangerous goods is based on the
current IATA Dangerous Goods Regulations.

THE 9 CLASSES OF DANGEROUS GOODS


Dangerous goods are materials or items with hazardous properties which, if not
properly controlled, present a potential hazard to human health and safety,
infrastructure and/ or their means of transport.The transportation of dangerous
goods is controlled and governed by a variety of different regulatory regimes,
operating at both the national and international levels. Prominent regulatory
frameworks for the transportation of dangerous goods include the United Nations
Recommendations on the Transport of Dangerous Goods, ICAOs Technical
Instructions, IATAs Dangerous Goods Regulations and the IMOs International
Maritime Dangerous Goods Code. Collectively, these regulatory regimes mandate
the means by which dangerous goods are to be handled, packaged, labelled and
transported.
Regulatory frameworks incorporate comprehensive classification systems of
hazards to provide a taxonomy of dangerous goods. Classification of dangerous
goods is broken down into nine classes according to the type of danger materials
or items present, click on a class to read more details;

Explosives

Gases

Flammable Liquids

Flammable Solids

24

Oxidizing Substances

Toxic & Infectious Substances

Radioactive Material

Corrosives

Miscellaneous Dangerous Goods

The multitude of dangerous goods regimes across the world and the complexity
of dangerous goods classifications and regulations render compliance a
particularly difficult task. However DGI, as a logistics company specialising in
dangerous goods, is well placed to deliver tailored solutions to all customers
dangerous goods needs. DGI is proficient in all nine classes of dangerous goods
and provides a range of services including packaging, packing, labelling, freight
forwarding and training.

CLASS 1 EXPLOSIVES
Explosives are materials or items which have the ability to rapidly conflagrate or
detonate as a consequence of chemical reaction.

Sub-Divisions

Division 1.1: Substances and articles which have a mass explosion hazard
Division 1.2: Substances and articles which have a projection hazard but not a
mass explosion hazard
Division 1.3: Substances and articles which have a fire hazard and either a
minor blast hazard or a minor projection hazard or both
Division 1.4: Substances and articles which present no significant hazard; only
a small hazard in the event of ignition or initiation during transport with any
effects largely confined to the package
Division 1.5: Very insensitive substances which have a mass explosion hazard
Division 1.6: Extremely insensitive articles which do not have a mass explosion
hazard

Reason for Regulation

25

Explosives are capable by chemical reaction of producing gases at temperatures,


pressures and speeds as to cause catastrophic damage through force and/or of
producing otherwise hazardous amounts of heat, light, sound, gas or smoke.
Commonly Transported Explosives

Ammunition/cartridges

Fireworks/pyrotechnics

Flares

Blasting caps / detonators

Fuse

Primers

Explosive charges (blasting, demolition etc)

Detonating cord

Air bag inflators

Igniters

Rockets

TNT / TNT compositions

RDX / RDX compositions

PETN / PETN compositions

CLASS 2 GASES
Gases are defined by dangerous goods regulations as substances which have a
vapour pressure of 300 kPa or greater at 50c or which are completely gaseous
at 20c at standard atmospheric pressure, and items containing these
substances. The class encompasses compressed gases, liquefied gases,
dissolved gases, refrigerated liquefied gases, mixtures of one or more gases with
one or more vapours of substances of other classes, articles charged with a gas
and aerosols.
Sub-Divisions
Division 2.1: Flammable gases
Division 2.2: Non-flammable gases

CLASS 3 FLAMMABLE LIQUIDS


26

Flammable liquids are defined by dangerous goods regulations as liquids,


mixtures of liquids or liquids containing solids in solution or suspension which
give off a flammable vapour (have a flash point) at temperatures of not more
than 60-65C, liquids offered for transport at temperatures at or above their flash
point or substances transported at elevated temperatures in a liquid state and
which give off a flammable vapour at a temperature at or below the maximum
transport temperature.
Sub-Divisions
There are no subdivisions within Class 3, Flammable Liquids.
Reason for Regulation
Flammable liquids are capable of posing serious hazards due to their volatility,
combustibility and potential in causing or propagating severe conflagrations.
Commonly Transported Flammable Liquids

Acetone / acetone oils

Adhesives

Paints / lacquers / varnishes

Alcohols

Perfumery products

Gasoline / Petrol

Diesel fuel

Aviation fuel

Liquid bio-fuels

Coal tar / coal tar distillates

Petroleum crude oil

Petroleum distillates

Gas oil

Shale oil

Heating oil

Kerosene

Resins
27

Tars

Turpentine

Carbamate insecticides

Organochlorine pesticides

Organophosphorus pesticides

Copper based pesticides

Esters

Ethers

Ethanol

Benzene

Butanols

Dichloropropenes

Diethyl ether

Isobutanols

Isopropyls

Methanol

Octanes

DGI
DGI are proficient in handling flammable liquids, Class 3 Dangerous Goods. DGI
have the ability to service all customer requests pertaining to the logistics of
flammable liquids; packing, packaging, compliance, freight forwarding and
training.

CLASS 4 FLAMMABLE SOLIDS; SUBSTANCES LIABLE TO


SPONTANEOUS
COMBUSTION;
SUBSTANCES
WHICH
EMIT
FLAMMABLE GASES WHEN IN CONTACT WITH WATER
Flammable solids are materials which, under conditions encountered in
transport, are readily combustible or may cause or contribute to fire through
friction, self-reactive substances which are liable to undergo a strongly
exothermic reaction or solid desensitized explosives. Also included are
28

substances which are liable to spontaneous heating under normal transport


conditions, or to heating up in contact with air, and are consequently liable to
catch fire and substances which emit flammable gases or become spontaneously
flammable when in contact with water.
Sub-Divisions
Division 4.1: Flammable solids
Division 4.2: Substances liable to spontaneous combustion
Division 4.3: Substances which, in contact with water, emit flammable gases

Reason for Regulation


Flammable solids are capable of posing serious hazards due to their volatility,
combustibility and potential in causing or propagating severe conflagrations.
Commonly Transported Flammable
Dangerous When Wet Materials

Alkali metals

Metal powders

Aluminium phosphide

Sodium batteries

Sodium cells

Firelighters

Matches

Calcium carbide

Camphor

Carbon

Activated carbon

Celluloid

Cerium

Copra

Seed cake

Oily cotton waste

Solids;

Spontaneous

Combustibles;

29

Desensitized explosives

Oily fabrics

Oily fibres

Ferrocerium

Iron oxide (spent

Iron sponge/direct-reduced iron (spent)

Metaldehyde

Naphthalene

Nitrocellulose

Phosphorus

Sulphur

DGI
DGI are proficient in handling flammable solids, Class 4 Dangerous Goods. DGI
have the ability to service all customer requests pertaining to the logistics of
flammable solids; packing, packaging, compliance, freight forwarding and
training.

CLASS 5 OXIDIZING SUBSTANCES; ORGANIC PEROXIDES


Oxidizers are defined by dangerous goods regulations as substances which may
cause or contribute to combustion, generally by yielding oxygen as a result of a
redox chemical reaction. Organic peroxides are substances which may be
considered derivatives of hydrogen peroxide where one or both hydrogen atoms
of the chemical structure have been replaced by organic radicals.
Sub-Divisions
Division 5.1: Oxidizing substances
Division 5.1: Organic peroxide

Reason for Regulation


Oxidizers, although not necessarily combustible in themselves, can yield oxygen
and in so doing cause or contribute to the combustion of other materials. Organic
peroxides are thermally unstable and may exude heat whilst undergoing
exothermic autocatalytic decomposition. Additionally, organic peroxides may be
liable to explosive decomposition, burn rapidly, be sensitive to impact or friction,
react dangerously with other substances or cause damage to eyes.
30

Commonly Transported Oxidizers; Organic Peroxides

Chemical oxygen generators

Ammonium nitrate fertilizers

Chlorates

Nitrates

Nitrites

Perchlorates

Permanganates

Persulphates

Aluminium nitrate

Ammonium dichromate

Ammonium nitrate

Ammonium persulphate

Calcium hypochlorite

Calcium nitrate

Calcium peroxide

Hydrogen peroxide

Magnesium peroxide

Lead nitrate

Lithium hypochlorite

Potassium chlorate

Potassium nitrate

Potassium chlorate

Potassium perchlorate

Potassium permanganate

Sodium nitrate

31

Sodium persulphate

DGI
DGI are proficient in handling oxidising agents and organic peroxides, Class 5
Dangerous Goods. DGI have the ability to service all customer requests
pertaining to the logistics of oxidising agents and organic peroxides; packing,
packaging, compliance, freight forwarding and training.

CLASS 6 TOXIC SUBSTANCES; INFECTIOUS SUBSTANCES


Toxic substances are those which are liable either to cause death or serious
injury or to harm human health if swallowed, inhaled or by skin contact.
Infectious substances are those which are known or can be reasonably expected
to contain pathogens. Dangerous goods regulations define pathogens as
microorganisms, such as bacteria, viruses, rickettsiae, parasites and fungi, or
other agents which can cause disease in humans or animals.
Sub-Divisions
Division 6.1: Toxic substances
Division 6.2: Infectious substances

Reason for Regulation


Toxic and infectious substances can pose significant risks to human and animal
health upon contact.
Commonly Transported Toxic Substances; Infectious Substances

Medical/Biomedical waste

Clinical waste

Biological cultures / samples / specimens

Medical cultures / samples / specimens

Tear gas substances

Motor fuel anti-knock mixture

Dyes

Carbamate pesticides

Alkaloids

Allyls
32

Acids

Arsenates

Arsenites

Cyanides

Thiols/mercaptans

Cresols

Barium compounds

Arsenics / arsenic compounds

Beryllium/ beryllium compounds

Lead compounds

Mercury compounds

Nicotine / nicotine compounds

Selenium compounds

Antimony

Ammonium metavanadate

Adiponitrile

Chloroform

Dichloromethane

Hexachlorophene

Phenol

Resorcinol

DGI
DGI are proficient in handling toxic and infectious substances, Class 6 Dangerous
Goods. DGI have the ability to service all customer requests pertaining to the
logistics of oxidising agents and organic peroxides; packing, packaging,
compliance, freight forwarding and training.

CLASS 7 RADIOACTIVE MATERIAL

33

Dangerous goods regulations define radioactive material as any material


containing radionuclides where both the activity concentration and the total
activity exceeds certain pre-defined values. A radionuclide is an atom with an
unstable nucleus and which consequently is subject to radioactive decay.
Sub-Divisions
There are no subdivisions within Class 7, Radioactive Material.

Reason for Regulation


Whilst undergoing radioactive decay radionuclides emit ionizing radiation, which
presents potentially severe risks to human health.

Commonly Transported Radioactive Material

Radioactive ores

Medical isotopes

Yellowcake

Density gauges

Mixed fission products

Surface contaminated objects

Caesium radionuclides / isotopes

Iridium radionuclides / isotopes

Americium radionuclides / isotopes

Plutonium radionuclides / isotopes

Radium radionuclides / isotopes

Thorium radionuclides / isotopes

Uranium radionuclides / isotopes

Depleted uranium / depleted uranium products

Uranium hexafluoride

Enriched Uranium

DGI
34

DGI are proficient in handling radioactive material, Class 7 Dangerous Goods.


DGI have the ability to service all customer requests pertaining to the logistics of
radioactive material; packing, packaging, compliance, freight forwarding and
training.

CLASS 8 CORROSIVES
Corrosives are substances which by chemical action degrade or disintegrate
other materials upon contact.
Sub-Divisions
There are no subdivisions within Class 8, Corrosives.

Reason for Regulation


Corrosives cause severe damage when in contact with living tissue or, in the
case of leakage, damage or destroy surrounding materials.

Commonly Transported Corrosives

Acids/acid solutions

Batteries

Battery fluid

Fuel cell cartridges

Dyes

Fire extinguisher charges

Formaldehyde

Flux

Paints

Alkylphenols

Amines

Polyamines

Sulphides

Polysulphides
35

Chlorides

Chlorosilanes

Bromine

Cyclohexylamine

Phenol / carbolic acid

Hydrofluoric acid

Hydrochloric acid

Sulfuric acid

Nitric acid

Sludge acid

Hydrogen fluoride

Iodine

Morpholine

DGI
DGI are proficient in handling corrosives, Class 8 Dangerous Goods. DGI have the
ability to service all customer requests pertaining to the logistics of corrosives;
packing, packaging, compliance, freight forwarding and training.

CLASS 9 MISCELLANEOUS DANGEROUS GOODS


Miscellaneous dangerous goods are substances and articles which during
transport present a danger or hazard not covered by other classes. This class
encompasses, but is not limited to, environmentally hazardous substances,
substances that are transported at elevated temperatures, miscellaneous articles
and substances, genetically modified organisms and micro-organisms and
(depending on the method of transport) magnetized materials and aviation
regulated substances.
Sub-Divisions
There are no subdivisions within Class 9, Miscellaneous Dangerous Goods.

Reason for Regulation


Miscellaneous dangerous goods present a wide array of potential hazards to
human health and safety, infrastructure and/ or their means of transport.

36

Commonly Transported Miscellaneous Dangerous Goods

Dry ice / cardice / solid carbon dioxide

Expandable polymeric beads / polystyrene beads

Ammonium nitrate fertilizers

Blue asbestos / crocidolite

Lithium ion batteries

Lithium metal batteries

Battery powered equipment

Battery powered vehicles

Fuel cell engines

Internal combustion engines

Vehicles

Magnetized material

Dangerous goods in apparatus

Dangerous goods in machinery

Genetically modified organisms

Genetically modified micro-organisms

Chemical kits

First aid kits

Life saving appliances

Air bag modules

Seatbelt pretensioners

Plastics moulding compound

Castor bean plant products

Polychlorinated biphenyls

Polychlorinated terphenyls

37

Dibromodifluoromethane

Benzaldehyde

DGI
DGI are proficient in handling miscellaneous dangerous goods, Class 9
Dangerous Goods. DGI have the ability to service all customer requests
pertaining to the logistics of miscellaneous dangerous goods; packing,
packaging, compliance, freight forwarding and training.
Dangerous goods are materials or items with hazardous properties which, if not
properly controlled, present a potential hazard to human health and safety,
infrastructure and/ or their means of transport.

4.BONDED CARGO
Bonded cargo is cargo for which duty has not been paid. It is still under customs
control and has to be moved to a bonded .warehouse

5.DIPLOMATIC CARGO
A diplomatic bag, also known as a diplomatic pouch, is a container with certain
legal protections used for carrying official correspondence or other items
between a diplomatic mission and its home government or other diplomatic,
consular, or otherwise official entities. The physical concept of a "diplomatic bag"
is flexible and therefore can take many forms (e.g., a cardboard box, briefcase,
duffel bag, large suitcase, crate or even a shipping container). Additionally, a
diplomatic bag usually has some form of lock and/or tamper-evident seal
attached to it in order to deter interference by unauthorized third parties. The
most important point is that as long as it is externally marked to show its status,
the "bag" has diplomatic immunity from search or seizure,as codified in article 27
of the 1961 Vienna Convention on Diplomatic Relations. It may only contain
articles intended for official use. It need not be a bag; in fact, no size limit is
specified by the convention. It is often escorted by a diplomatic courier, who is
similarly immune from arrest and detention.

6.UN-ACCOMPANIED BAGGAGE
Passengers with excessive check-in baggage (i.e in-addition to the standard
baggage allowance) can send their goods as unaccompanied baggage based on
the published cargo rate, instead of paying high excess baggage rate at check-in.
In certain stations, there will be other additional charges in addition to the
unaccompanied baggage rate. No dangerous goods or any liquid are allowed in
the unaccompanied baggage.

7.COURIERS

38

An air travel courier -- sometimes called a casual courier -- is a person who


carries shipping documents on international flights for a courier company in
exchange for a discounted air ticket. Often the courier must forfeit his baggage
allowance

EXPORT CARGO
Export cargo is required to be brought in "ready for carriage condition" with
proper packing, Bar - coded labeling, marks & numbers etc. prominently marked
on all sides of packages, duly accompanied by a 'Carting Order' from concerned
airline, Air Waybill, Shipping Bill, Baggage declaration, for admission of cargo.
Terminal Storage & Processing charges are to be paid to the CTO at the
Bank/CTO counter in export wing for Non-EDI documents & on-line payment
through Web for documents processed through EDI system

IMPORT CARGO
It is received by CTO from Airlines on said-to-contain and said-to- weigh basis as
per Import General Manifestation (IGM). "Delivery of the consignment is effected
against the Delivery Order from the airline and after Customs 'out of charge' on
payment of applicable CTO charges". Import cargo which remains unclaimed
beyond 30 days of landing is liable to be disposed off in terms of Section 48 of
the Customs Act, 1962. CTO is not associated in examination of contents of
packages at any stage. Examination is carried out by Customs in the presence of
consignee or their authorized representative(s). The free storage period is 72
Hrs, the date of flight arrival counting as the first day. Shipments that are not
cleared within 72 Hrs are subject to demurrage charges as per applicable
charges.

BAGGAGE ALLOWANCES
Free Baggage Allowance (FBA) may vary depending on the class of travel
(First Class, Premire or Economy), flight type (flights within India or
international flights), route and your JetPrivilege Tier status.
Please enter the details to view the baggage allowance for your Jet
Airways operated flights. Please note that additional baggage allowance is
not displayed on your ticket.
In case separate tickets are issued for routes within India with
international connections, the baggage allowance shown on the domestic
ticket will apply to routes within India on Jet Airways flights.
Cabin Baggage

39

Cabin baggage allowance may vary depending on the type of aircraft,


class of travel (First Class, Premire or Economy), domestic or
international flights, route and JetPrivilege Tier status.
Flights within India
Aircraft
Type

Number
of
Maximum
Dimensions of Cabin Baggage
pieces allowed
Weight

Aircraft
TypeBoeing

Number
pieces
allowed1

of Dimensions
of
Cabin Maximum
Baggage55 cms X 35 cms X 25 Weight7 kgs
cms*

Aircraft
TypeATR

Number
pieces
allowed1

of Dimensions
of
Cabin Maximum
Baggage50 cms X 45 cms X 20 Weight7 kgs
cms*

* not exceeding 115 linear cms


The Government of India regulations permit only one piece of cabin
baggage on board.

Trolley bags with the above specified dimensions will be allowed.

An infant carrying basket is allowed per infant traveling within India.

JetPrivilege Platinum, Gold members and Premiere guests will be


entitled to cabin baggage allowance of 10kgs + 1 laptop across all Jet
Airways flights within India.
Guests travelling on flights originating from Jammu, Srinagar and Leh
stations will not be allowed to carry any cabin baggage.

International Flights
Cabin
CabinFirst
Class

Number
allowed

of

pieces Dimensions
Baggage

of

Cabin Maximum
Weight

Number of pieces Dimensions


of
Cabin Maximum
allowed1 piece + 1 Baggage55 cms X 35 cms X Weight10 kgs
laptop
25 cms*

CabinPremir Number

of

pieces Dimensions

of

Cabin Maximum
40

Cabin
e

Number
allowed

of

pieces Dimensions
Baggage

of

Cabin Maximum
Weight

allowed1 piece + 1 Baggage55 cms X 35 cms X Weight10 kgs


laptop
25 cms*

CabinEconom Number of pieces Dimensions


of
Cabin Maximum
y Class
allowed1 piece
Baggage55 cms X 35 cms X Weight7 kgs
25 cms*
* not exceeding 115 linear cms

Trolley bags with the above specified dimensions will be allowed.

In addition to the above one foldable garment bag or a lap top bag
will be permitted. These would be considered as cabin baggage provided
they measure up to a size of 126 linear cms.

One fully collapsible stroller or an infant carrying basket is allowed


per infant travelling on our international routes.
Cabin Baggage Acceptance Criteria
Contours are available at all airports to check the dimensions of your
cabin baggage. In case your cabin baggage exceeds the specifications,
you will be requested to check-in your bag. Hand baggage is accepted in
the cabin subject to availability of space in the overhead bin. Restricted
stowage space is also available under the seat in front of you. In case
there is no space available in the aircraft to stow hand baggage, we will
need to remove and load the same in the baggage hold as per safety
regulations.
Additional items which are allowed in the cabin
In addition to the free cabin baggage allowance, the following articles,
may be carried inside the aircraft (subject to security regulations):

An overcoat wrap or blanket

An umbrella or walking stick

A lady's handbag, pocketbook or purse

Reading material for the flight

A small camera and/or a pair of binoculars

41

Infant's carrying basket

Infant food for consumption on the flight

A fully collapsible invalid's wheelchair and/or a pair of crutches and /


or braces or other prosthetic device for the guest's use provided that the
guest is dependent upon them.

Regulations for cabin baggage


Gels, alcohol, liquids, creams, lotions, and sharp articles, etc. are not
permitted
in
the
cabin
baggage.
Guests arriving at Delhi and Mumbai from an international flight and
transiting to another flight (international or within India) will not be
permitted to carry liquids more than 100 ml in their cabin baggage when
undergoing security clearance at these airports.
Carriage of Liquids, Aerosols and Gels
Guidelines for carrying liquids and gels in your hand baggage:

You are required to present liquids and gels separately when passing
through the security check.

You can carry a re-sealable transparent plastic bag which should not
exceed 1 litre in volume. Only 1 bag will be allowed per guest.

Liquids, gels, pastes, lotions and aerosols are not permitted in


containers bigger than 100 ml.
Liquids, aerosols and gels include:

Water, soups, syrups and other drinks

Creams, lotions and oils

Perfumes

Sprays

Mascara

Gels including hair and shower gels

Contents of pressurised containers, including shaving foam, other


foams and deodorants
42

Pastes including toothpaste

Liquid solid mixtures

Any other item of similar consistency

The below mentioned items will be permitted for carriage along with cabin
baggage.

Baby food

Medication

Special diet food


Rules for carrying liquids in a hand baggage at EU Airports
The European Union (EU) has adopted new security rules for carrying
liquids in hand baggage to ensure the safety of guests on all flights.
Shopping at EU Airports
Buying liquids and gels at any European Union (EU) airport, after passing
through the security check or onboard the aircraft, which are packed
orsealed and accompanied with a receipt, will be permitted. An unbroken
seal is valid for 24 hours.
Shopping at Non-EU Airports
Buying liquids and gels at non-EU airports is not permitted. If you change
planes at an EU airport your purchases will be confiscated by the airport
security.
Your purchases can also be confiscated if you buy liquids and gels onboard
an aircraft operated by an airline from a non-EU country.
Checked Baggage
Baggage Allowance for guests travelling on migrant visas
Guests travelling from India and holding migrant visas will be permitted to
carry a max of 40 kg as Free Baggage Allowance on Jet Airways
international flights and on the connecting Jet Airways flights within India.
This will be valid for travel to destinations across our network, where the
weight concept is applicable.

43

The baggage allowance for guests holding a migrant visa can be availed
only on the guests first outbound journey and not on subsequent trips.
This baggage allowance can also be extended to 'dependents' of the
migrant i.e. spouse and children who may either accompany the migrant
or travel subsequently for their first outbound journey after issuance of
the 'said' visa.
Visas eligible for the above mentioned baggage allowances are those
issued for immigration purposes. Visas also include those issued to
dependants of the primary migrant visa holder who are entitled to
immigrant status by virtue of their relationship such as spouse, children,
fiance, etc. Australian Fiance / Provisional Spouse visas are also eligible.
Free Baggage Allowance for interline journeys originating from
India to Australia
The Free Baggage Allowance for interline journeys originating from India
to Australia is as follows.

Economy - 30 Kgs

Premire - 40 Kgs

Free Baggage Allowance for interline journeys originating from


Kuala Lumpur to Jeddah
The Free Baggage Allowance for interline or codeshare journeys
originating from Kuala Lumpur to Jeddah for travel in Economy is 35 kgs
(inclusive of 5 Litre Zamzam water).
Free Baggage Allowance for interline journeys originating from
UK to India
Free Baggage Allowance for interline journeys originating from UK to India
via Abu Dhabi is as follows.

Economy - 30 Kgs

Premire - 40 kgs

First Class - 50 kgs


Excess Baggage Charge: If a passenger checks in more than 2 pieces,
excess baggage charges will apply per additional piece(s), provided the
44

total weight does not exceed the weight allowed by cabin. If the total
weight exceeds the allowable weight, guests shall be charged for the
additional
piece
as
well
as
for
the
additional
weight.
Example:
If guest carries 1 additional piece in Economy cabin i.e. 3 pieces weighing
30 kgs in total, the applicable excess baggage charge is USD 27. If guest
carries 1 additional piece and additional weight in Economy cabin i.e. 3
pieces weighing 33 kgs in total, the applicable excess baggage charge is
USD 54 (USD 27 for the additional piece and USD 27 for the additional
weight.) If guest carries 1 additional piece and additional weight in
Economy cabin i.e. 3 pieces weighing 37 kgs in total, the applicable
excess baggage charge is USD 81 (USD 27 for the additional piece, USD
27 for the 1st block for 5 kgs and USD 27 for the 2nd block of 5 kgs.)
Special Baggage
Oversize charges
Any single item, which exceeds 158 cms in total dimensions is subject to
an oversize charge of USD 150 per bag or piece This fee is applicable for
international
journeys
(except
flights
from London) under both weight and piece concept.Sporting equipments
are exempted from oversize charges. Standard excess baggage charges
will apply to sporting equipments exceeding free baggage allowance.
Example:

Free Baggage Allowance: 15 Kgs


Guest carrying 1 bag weighing 5 kgs + 1 golf kit (exceeding 158
cms) weighing 10 kgs
No excess baggage charge will apply.

Scenario 2

Free Baggage Allowance: 15 Kgs

Guest carrying 1 bag weighing 10 kgs + 1 golf kit (exceeding 158


cms) weighing 10 kgs

Excess baggage fee for 5 kgs at the applicable rate will be levied.
Musical Instruments
45

A guest can carry fragile or delicate items such as musical instruments,


electronic equipments, paintings and diplomatic mail in the cabin by
blocking an extra seat beside himself or herself. The weight of the musical
instrument on the extra seat should not exceed 75 kgs and must be of a
size and shape such that it can be secured with the seat belt or extension
belt. JetPrivilege members will earn JPMiles only for one seat as per class
eligibility. JetPrivilege members would not earn JPMiles for the extra seat.
Tele Check-in, Web, kiosk and Mobile Check-in will not be permitted for
such guests.
Weapons and Ammunitions
Security regulations prohibit the carriage of weapons in the passenger
cabin
except
for
those authorized by the Government of India.
Besides actual weapons, certain items that may be misused as weapons
or
resemble
weapons are also prohibited from being carried in the passenger cabin.
Bringing a prohibited item to the Passenger and Cabin Baggage Screening
point without authorization is a criminal offence and may result in charges
and prosecution. The following list of weapons may be carried in checkedin luggage, provided they are sheathed or securely packed to prevent
injury to handlers and screeners:

Knives

Swords

Martial Arts weapons

Box cutter

Spears

Licensed firearms

Carriage of Kirpans in the Passenger Cabin


The 'Kirpan' is an important religious symbol of Sikhism. As per Indian law,
guests travelling on flights with point of origin and destination both being
within India, on an Indian registered aircraft are permitted to carry a
'Kirpan' in person. The dimensions of the 'Kirpan' must not exceed a total
maximum length of 9 inches (22.86 cms.), including the length of
the blade not exceeding 6 inches (15.24 cms.) and the length of the
handle
not
exceeding
3
inches(7.62cms).
Carriage of Kirpan shall not be permitted in the cabin of an aircraft on an
International flight and the same shall be carried by the guest in his
check-in baggage only.

46

Pet in Hold
Pet animals can be carried on Jet Airways flights as baggage or shipped
cargo. Pets such as dogs, cats, household birds, rabbits, canaries are
allowed only in the aircraft holds. Live animals should be carried in escape
proof containers of proper size with ample ventilation. The container must
not be made of chewable material. One guest can check in a maximum of
3 containers.
Charges:

Weight Concept: The weight of the pet plus the container will be
charged, irrespective of the owner's baggage being within the Free
Baggage Allowance or not.

Piece Concept: The container inclusive of the pet is considered as an


additional piece, irrespective of the number of baggage pieces the guest
is carrying. If overweight or oversized, additional excess baggage
charges will apply.
Note:

On flights within India, live animals are not carried onboard flights
operated by ATR aircraft.

On international flights to the United Kingdom, pets are not


permitted as baggage and must be sent as cargo.

Health and vaccination certificates must be in order.


Valuables
As per article of General Conditions of Carriage, guests should not include
in checked baggage, any valuable item like money, jewellery, electronic
and photographic equipment, precious metal, silverware, negotiable
papers, certificates , securities or valuable business documents, passports
or
any
identification
documents
or
samples.
However, a guest may declare a value for checked baggage in excess of
the applicable liability limits. Valuation charge is paid at the time of checkin. If such a bag is missing or damaged, the insurance company will settle
the declared value provided the guest can prove that the value declared
was in fact the actual value of the item.

47

Valuation Charge
= 1% of guest liability
= 1% (Declared Value - Airline Liability)
= 1% (Declared Value - 450 X Weight of piece in kgs)
Dry Ice
Jet Airways accepts dry ice in cabin and checked in baggage but in limited
quantities only. As cabin baggage for domestic and international sectors:
Not exceeding 2.5 kg used to refrigerate perishable products. However the
restriction per compartment varies and is listed below.
As checked baggage for flights within India:

B737: Up to 2.5 kgs per guest with a maximum of 20 kgs per


compartment. Maximum is 80 kgs.

ATR: Up to 2.5 kgs per guest with a maximum of 20 kgs per


compartment. Maximum is 40kgs.
As checked baggage for international flights:

B737: Up to 2.5 kgs per guest with a maximum of 20kgs per


compartment. Maximum is 80 kgs.
A330: Up to 2.5 kgs maximum per guest with a maximum of 20kgs.
The maximum limit for bulk hold is 50 kgs.

Carriage of Human Remains


Cremated remains may not be carried as carry-on or checked-in baggage.
Should you wish to carry cremated remains, Jet Air cargo team will help
with
the
necessary
arrangements.
Note:All guests carrying check-in baggage or items exceeding the
specified dimensions of 158 cms will be charged a flat fee of INR 1000 at
the airport counter. This fee will be charged in addition to the existing
excess baggage fee wherever applicable. This fee is applicable to all
guests travelling within India.
Security Regulations
48

Safety and comfort is of utmost importance to us. In accordance to the


security regulations, we advise our guests to follow the points mentioned
below

Never accept any packets or items from unknown persons

Do not leave your baggage unattended at any time. Unattended


baggage may be removed by the Airport or Security Staff on account of
suspicion

Always declare carriage of any arms or explosive substances prior to


check-in. Concealment is an offence under the Aircraft Act and Rules

Carry only one hand baggage, the dimensions of which should not
exceed 115 linear cms

Battery cells or dry cells carried in the hand baggage or in any


electrical or electronic items will be removed and the airline will not be
in a position to hand over the same at the destination. The same may be
carried in the checked-in baggage.
Prohibited Articles
Carriage of dry cell batteries, knives, scissors, sharp instruments, tools,
fire arms, ammunition and their toy replicas is prohibited in the passenger
cabin.
Valuable Articles
We recommend carriage of currency, precious metals, jewellery,
negotiable instruments, securities, personal identification documents and
other items of value as part of your check-in baggage.
Restricted Articles
Medicines and toiletries which are necessary or appropriate for travel ,
such as hair sprays, perfumes and medicines containing alcohol may be
carried in limited quantities. Many of the listed articles can be carried as
air cargo provided they are packed in accordance with cargo regulations.
Dangerous Goods
Jet Airways does not carry any kind of dangerous goods onboard its
aircraft.Exception: Alcoholic beverages, perfumes and colognes,
medicines or toiletries, small gaseous oxygen cylinders required for
49

medical use, small carbon dioxide cylinders worn by the guest for the
operation of mechanical limbs will be permitted onboard.
As per security regulations, carriage of the following articles as part of
hand baggage is strictly prohibited:

Ammuniti

on

Knives

Scis

sors
Tool
s

Toy
guns

replicas

of

Sharp
Instruments

Firearms

Note: On domestic sectors Jet Airways will charge INR 5,000 per fire arm,
air gun and or ammunition (up to 50 rounds) per guest for additional
services provided during handling and carriage of fire arm, air gun or
ammunition in their registered baggage.
Note: Only one weapon and 50 rounds will be accepted per ATR aircraft
and any weapon that exceeds the necessary dimensions (9 inches in
width, 30 inches in height and 4 inches in depth) will not be accepted.
On International sectors Jet Airways will charge USD 100 for the additional
service provided during handling and carriage of fire arm, air gun or
ammunition in their registered baggage.
Following personnel are exempted and will not be charged for the
additional service provided they fulfill the below specified conditions:

Serving personnel from Defense forces, Para military forces and the
Police if travelling on duty and carrying an official movement order
issued by their concerned department authorizing the carriage of
weapon and or ammunition for official purpose.

Sportsman traveling to either domestic or international destinations


for a competition or representing the country, will be exempted from
paying the charge levied for firearms, air gun andor ammunition
provided they fulfill the following conditions:
o

Provide and identification document for the travelling


sportsman. Evidence of identity can be established by a photo identity
card issued by a government agency or the sponsoring club.

Provide valid license or authorization of fire arms and


ammunition.
50

Bonafide for carriage of arms and ammunition on the basis of


a written document issued by the President or Secretary of the sports
club sponsoring him or her for the shooting event.

As per the circular received from the Bureau of Civil Aviation Security
guests may be allowed to carry battery cells in the electronic items in the
hand baggage or in person.
The following items, which would normally be considered as dangerous
goods are accepted from the provisions of the regulations when carried by
the guest. These are accepted subject to the quantity being limited:

Dry ice in quantities not exceeding 2 kilograms (5 pounds) per guest


and used to pack perishables, can be carried as carry-on baggage only
Alcoholic Beverages - With approval of the carrier(s)

Dangerous Articles in Baggage - For safety reasons, dangerous


articles, such as those listed below, must not be carried in guest's
baggage

Compressed gases - (Deeply refrigerated, flammable, nonflammable and poisonous gases) such as butane, oxygen, liquid
nitrogen, aqualung cylinders and compressed gas cylinders

Corrosives such as acids, alkalis, mercury and wet cell batteries and
apparatus containing mercury

Explosives, ammunition, fireworks and flares. Ammunition including


blank cartridges, hand guns, fireworks, and pistol caps

Flammable liquids and solids such as lighter refills, lighter fuel,


matches, paints, thinners, fire-lighters, lighters that need inverting
before ignition

Radioactive material

Briefcases and attach cases with installed alarm devices

Oxidizing materials such as bleaching powder and peroxides

Poisons and infectious substances such as insecticides, weed-killers


and live virus materials

51

Small oxygen cylinders for medical use and small carbon dioxide gas
cylinders worn by guest for the operation of mechanical limbs

Other dangerous articles such as magnetized materials, offensive or


irritating materials
As per the latest amendment to the Civil Aviation Requirement, Section 5,
Series X, Part I issued by DGCA, guests onboard all flights are required to
follow the prescribed guidelines for the use of mobile phones and
Transmitting PED's (Personal Electronic Devices) on Flight Mode. Prior to
departure: Guests will be permitted to use their mobile phones while the
aircraft doors are open, unless advised by the Captain. (i.e. during aircraft
refueling, aircraft Radio Telephony communication; and pre-flight functions
like entries in the FMS and GPS navigation system)
Guests will be required to switch off their Mobile phones and other
portable electronic devices once the aircraft doors are closed. Flight Mode
will not be permitted.
In-flight: Guests will be permitted to use Mobile phones and Transmitting
PEDs on Flight or Airplane mode only after the seat belt sign has been
switched off.
In case of any interference and for safety reasons, the Cabin Crew in
charge may inform the guests to stop using their PEDs. Prior to landing:
Guests must switch off all electronic devices like Laptops, transmitting
PEDs including mobile phones.
After landing: Guests will be permitted to use mobile phones once the
aircraft clears the active runway. However this may not be applicable
incase the landing takes place in low visibility conditions.
The Cabin Crew in charge will clearly mention low visibility conditions
during the pre-landing announcement.
Carriage of Spare Lithium Ion Batteries
Spare Lithium ion batteries may be carried as checked-in or cabin
baggage provided they are installed within and connected to the
accompanied device. Carriage of spare Lithium ion batteries without an
associated device or disengaged from the associated device will be
permitted only as part of cabin baggage. Only Lithium ion batteries of
watt-hour (Wh) rating above 100Wh but not exceeding 160Wh, will be
permitted.

52

Spare batteries must be individually protected by ensuring each one is


placed in the original retail packaging or by insulating the terminals, e.g.
by taping over the exposed terminals and placing each battery in a
separate plastic pouch to prevent short circuit.Spare Lithium Ion Batteries
will not be permitted as part of checked-in baggage.

General Information
For travel within India, Jet Airways' maximum liability for lost or damaged
baggage and lost contents as a result of damage is INR 450 per kilogram.
For international travel, including the domestic portion of the journey,
subject to the Warsaw Convention, the liability limit for delay, damage or
loss is approximately USD 9.07 per pound (USD 20 per kg) for checked
baggage. Where the Montreal Convention applies, the liability of the
Carrier for the delay, damage or loss to checked baggage is limited to
1,000 Special Drawing Rights (SDR) per guest.
Claims for pilferage, if any, will be settled by establishing actual weight
loss or on the basis of estimated weight loss.
Jet Airways assumes no liability for (but not limited to) fragile or
perishable items, money, keys, jewellery, electronic and photographic
equipment, precious metals, silverware, negotiable papers, securities, or
other valuables, business documents, medicines, medical documents,
passports and other identification document, or samples, which are
included in the guest's checked baggage with or without the knowledge of
the Carrier. These articles are best carried in the cabin baggage.
In the course of normal handling your luggage may show evidence of wear
and tear. In addition, locks may be damaged by the airport conveyor belt
systems. Jet Airways does not compensate for zippers, scruffs, scratches,
nicks, dents, missing straps, feet, clips and wheels, exterior tube handles
or similar damage attributable to normal wear and tear.
Guests departing from the U.S. should note that TSA (Transport Security
Administration) screens every guest's baggage before it is boarded on the
airplane. Sometimes the TSA requires to physically inspect the baggage.
For this purpose, the TSA has partnered with several companies to
develop locks that can be opened by security officers using universal
"master" keys so that the locks do not have to be cut.
53

Guests departing from the United States of America are advised to use
TSA approved locks. Details of such locks are available on the TSA
website .These locks are available at airports and travel stores in the US.
The packaging on the locks indicates whether they are TSA approved or
not.
At most airports in India and abroad, security regulations prohibit the hand
carriage of liquids and gels over and above 100 ml. Therefore Duty Free
liquor and cosmetics of over 100 ml in volume, purchased at International
Airports will not be allowed as hand baggage on flights within India. In
such cases, guests are required to check-in such items and Jet Airways
assumes no responsibility for their damage.

Cargo Service
Jet Air has been in the forefront in the transportation and handling of
general and special cargo. You can now send your cargo to New York and
India daily. Enjoy the reliability of world-class professionalism and service
with the convenience of a daily flight. Make a change for the better with
Jet Airways Cargo. Our cargo product ranges from carriage of fresh
flowers, household pets, lifesaving drugs, valuables and all other general
goods. A special care service for human remains is specially designed for
support at times of need. Jet Airways ensures the delivery of services with
the most amount of care to reach the customers' delight.
Fast track cargo
FAST-TRACK is premium priority product offering an airport-to-airport
service on the Jet Airways network within India with preferential access to
capacity all endorsed with a money-back guarantee if your cargo does not
fly on the booked flight. For those times when you need a guaranteed
service the FAST-TRACK service will meet all your customers' cargo needs.
Fast track features

Acceptance criteria - Each Consignment / MAWB will NOT be more


than 1000 kgs in Gross weight.

Guaranteed space for your cargo and 100% Flown as Booked (FAB).

Fast and time efficient transfer and delivery services.

54

Freight Status Updates (FSU) through Jet Airways online tracking


system.

Acceptance cut off time departure minus 120 minutes.

Retrieval time at destination of 90 minutes at all stations.

Clear and simple pricing.

Full money back guarantee in case your cargo does not move as
booked, subject to terms and conditions below.
Terms and Conditions

FAST-TRACK is available only on networks within India, connected by


Boeing-737 aircraft only. Applicable only on routes within India where
B737 aircraft operate and not available for flights to Lucknow and Patna.

No Transshipment cargo - Only point to point service, unavailable for


flights to Lucknow and Patna.

Only available on point to point flights.

Not available for the transport of dangerous Goods, valuables and


live animals.

Following commodities cannot be transported under FAST-TRACK :


dangerous goods, valuables, human remains, live animals, perishables
and other commodities requiring special handling are currently not
permitted under this offer.

Guaranteed space is subject to operational constraints.


Jet Air will not be responsible for offloading of cargo due to any
'force majeure' conditions including but not limited to strikes, labour
disputes, third party actions, technical changes that affect operation of
flights, acts of God etc. all, which are beyond the control of Jet Airways.
The money back guarantee will not be offered in such circumstances,
but the cargo will be forwarded on the first available flight.
Jet cargo plus
Jet Airways introduces a reliable, fast and efficient international cargo
delivery service JetCargo Plus is an express, airport-to-airport cargo
delivery service that takes care of all your cargo requirements. Our service
standards, guaranteed cargo space, expansive international networks,
55

efficient tracking systems and professionally skilled staff ensure that all
your shipments are handled with extreme care and delivered with
unfailing efficiency. So, when it comes to your cargo needs, you can rely
on us to do the business.
Jet Cargo Plus features

Acceptance criteria - all shipments below 300 kgs

Guaranteed space for your cargo and 100% Flown as Booked (FAB)

Fast and time efficient transfer and delivery services

Freight Status Updates (FSU) through Jet Airways online tracking


system
Acceptance cut off time departure minus 3 ho
Terms and Conditions

Applicable only for airport to airport transportation ex India. This is


applicable only on wide body aircrafts. (Mumbai - Hong Kong, Mumbai London, Mumbai - Brussels, Mumbai - Newark, Mumbai - Singapore,
Delhi - London, Delhi - Hong Kong, Delhi - Brussels, Delhi - Toronto,
Chennai - Brussels)
Per piece not to exceed 1.0 Cubic Meters (CBM)

Special commodities including dangerous goods, human remains,


valuable cargo and livestock will not be accepted

Freight packed with dry ice will be accepted subject to cut off time
of 4 hours prior to departure

Guaranteed uplift does not apply if the offloading is a result of


delays or misconnection or offloading arising from late incoming aircraft,
mechanical or technical faults

Only pre paid shipments will be accepted

56

CARGO ACCEPTANCE- PROCEDURES


1. REGULATIONS: Carriage of cargo on air services is governed by the
conditions of contract under International and Non-international carriage
of cargo (other than baggage and mail) regulations as amended from time
to time. The conditions of contract are printed on consignees copy of Air
Waybill and are also available in office of Agents offices.
2.INSTRUCTIONS FOR DISPATCH OF GOODS : Shippers are required to
complete and sign the instructions for dispatch of goods which is available
at Agents offices and they shall retain such instructions on there files for
atleast two years.
3. ADVANCE ARRANGEMENT: The following shipments/commodities may
be accepted only with advance arrangements:
a) Shipments of unusual shape and size.
b) Human Remains.
c) Perishables.
d) Valuable Cargo.
e) Live Stock.
f) Dangerous Goods.
g) Shipment of concentrated weight exceeding aircraft floor limitations.
4. PACKING: Shipments are required to be packed so as not injure or
damage person or other cargo, properties and to ensure safe carriage with
ordinary care in handling.
a) Dangerous Goods are required to be packed in accordance with IATA
Dangerous Goods Regulations. The articles must be listed with proper
shipping name. The shipper is also required to sign shipper's certification
as required under IATA Dangerous Goods Regulations.
b) Shipments containing liquid (wet cargo) are required to be packed in
containers strong enough to prevent breakage or damage in transit or
caused by pressure or altitude.
5. MARKING: Shippers are required to address legibly and durably the
consignee/consignor's name, city, address, contact telephone number(if
any) on each shipment . Delete and/or obliterate the old marking from the
package.
6. LABELLING: For the carriage of Dangerous Goods, the shipper shall
57

have to attach to each package containing such articles the appropriate


label(s) as shown in IATA Dangerous Goods Regulations. Where space
permit ,label shall be adjacent to the consignee's address .Remove /or
obliterate the old labels.
7. CONTRACT OF CARRIER: Contract of carriage as evidence by Air
Waybill automatically is termed once the delivery is affected.
8. CHAPTERS: Shipper may charter commercial capacity of aircraft
subject to applicable charter rules, regulations and tariff.
9. CHECK-LIST OF ACCEPTANCE OF CARGO:
a) Shippers letter of instructions for dispatch of Goods invariably obtained
duly filled in.
b) Before acceptance ensures that the packing of Goods is stronger
enough to withstand the normal transportation.Also ensure that there is
no evidence of any damage/leakage.
c) Ensure that proper marking are given on the packages i.e. consignee
/consignors fully postal address including telephone number, if any .All old
markings are deleted and/or obliterated.
d) Ensure that necessary labels are affixed to the packages especially with
"Dangerous Goods" and live animals shipments. All old labels are removed
and/or obliterated.
e) Ensure to mark in bold letters 'TO PAY','DACC', and 'APD' as the case
may be on the parcel as well on the Air Waybill.
ACCEPTANCE OF CARGO-GUIDELINES
While accepting cargo for carriage, ensures that:
1) Formal written instructions for dispatch of goods from the shipper or his
agent is obtained in the prescribed format 'INSTRUCTIONS FOR
DISPATCH OF GOODS'.
2) Packing-content of each consignment must be suitably packed so as to
withstand normal handling.
3) Safety of the Aircraft.
4) IATA Regulations where applicable are adhered to.
5) Goods must be properly weighed. An error in the weight shown on
documents and packages could affect the safety of the Aircraft.
58

6) Packages must be measured to accesses whether volumetric weight is


applicable or not.
7) Type of Aircraft operating on the route of the carriage of the cargo.
8) The size and weight of the cargo compared to the door size and
maximum floor limitation of the aircraft. Labeling on the parcel.
CARGO RATES AND CHARGES
A) Minimum charges: The minimum amount which applies for the
consignment between two point regardless of weight or volume. In no
event shall the charges for any shipment be less than the minimum
charges(s).
B) General cargo rates: General cargo rates are normal freight rates for
goods in general.
C) Specific commodity rates: Specific commodity rate is lower than
general cargo rates and are published for specific commodities on specific
sectors or specified routes with specified minimum weight breaks.
D) Class rates: Rates applicable to a specifically designed class of goods
such as newspapers, live animals, gold silver bullion etc. These are
generally expressed as a percentage increase or decrease over the normal
and take precedence over all other rates.
E) Valuation charges: These are charges in relation to value. Shipper
must declare value office goods for carriage in any amount. For the
purpose of applying valuation charge, the value per kg must be
determined by dividing the suppliers declared value for carriage by the
gross weight of the consignment.
CARGO WEIGHMENT
The cargo will be weighted after acceptance from the agent to check the
veracity of the weight as declared by the suppliers/agent. The calibration
certificate must be displayed near the weighting scale for the information
of the shippers/agents.
The cargo manager will be responsible to maintain a record of the
calibration certificate and ensure its renewal, as required.
AIR WAY BILL
The Air Waybill is the most important non-negotiable cargo document
issued by a carrier on its authorised cargo agents .It combines several
purposes.
59

It is a documentary evidence of the conclusion of the contract of


carriage.
Proof of the receipt of the goods for shipment.
Certificate of insurance.
Customs declaration.
Freight bill.
Guide to staff in handling dispatching and delivering the shipment.
Composition Of Airway Bill

An AIRWAY BILL consists of 3 original and 6 copies. Each sheet of an


AIRWAY BILL bears in the right hand top corner and bottom as also
left top corner a set of the same number. This set of number is
called is called AIWAY BILL Number.

The 3 AIRWAY BILL originals (copies 1,2and3)bear on the reverse the


conditions of the contract and all have the same validity. The
distribution of the copies of AIRWAY BILL would be as under:

*Original 1(Green Background) For Revenue.


*Original 2(Pink Background) For Consignee.
*Original 3(Blue Background) For Shipper.
*Copy 4(Yellow Background) Delivery Receipt.
*Copy 5(Grey Background) For Airport of Destination.
*Copy 6(Grey Background) For Third Carrier.
*Copy 7(Grey Background) For Second Carrier.
*Copy 8(Grey Background) For First Carrier.
*Copy 9(Grey Background) For Agent.

International AWB's have 12copies to a set. The copies of the Air


Way Bill set shall not be separate till all data has been entered and
signature put down by both the shipper and carrier or its agent.

60

It is therefore essential that the Air Way Bill is carefully and legibly
prepared according to the shippers letter of instructions.
MANIFESTATION
Cargo manifest shall be made out for all flights regardless of whether or
not
any
cargo
is
uplifted. Every individual consignments, whether commercial cargo or com
pany stores , must be manifested. Nothing un-manifested shall be placed
on board.
Accurate documentation of all such cargo is essential to enable the
accounts department to connect manifested items with the sales of
documents to recover our dues from the carriers/agents concerned.

Sufficient copies of the cargo manifest will be turned out to meet the
requirements of the local government authorities and our own
requirements of the station of orgin and station en route as also
destination.
At the originating station, the following steps should be taken while
dispatching the cargo:
a) Air Way Bill must be segregated destination wise.
b) Air Way Bill notes should be manifested in the Cargo Manifest
c) Columns of the Cargo Manifest are to be invariably completed.

Separate manifest must be prepared for internal orginating


and transit cargo.

A separate manifest must be prepared for each station


enroute.

Check the goods against manifest before loading in trolleys to


avoid miscarriage/short shipment.

For special cargo like Perishable, Human Remains, Valuable, Dip Mail
Category A, Live Animals etc. Department Message giving details of the
shipment should be sent to the station of the Destination and en-route
station (if any).
STORAGE
Procedures for the storage of the cargo after acceptance and preparation
61

for the aircraft loading must provide for:

Security in all aspects-not only security of valuable cargo, but


reducing to a minimum the possibilities of damage, pilferage
and mishandling of all cargo.

Segregation of and suitable storage facilities for special types


of cargo such as dangerous goods, live animals, perishables,
vulnerable and valuable cargo.

Methodical and speedy pre-loading operation whereby the


entire load may be pre-assembled in accordance with local
requiremets.

PLANNING
The purpose of the Flight Booking List (FBL) is to provide the handling staff
at the warehouse details of the cargo booked and waitlisted for the flight
along with the applicable priorities.

FBL includes :
Airway bill
Weight
Volume
Nature of goods
Priority code
Other special information in case of special shipments
The jet airways cargo staff will tally the cargo with FBL record any
discrepancies and build up the cargo for dispatch on the aircrafts in
accordance with the provided planning and load priorities. Many deviation
resulting in an inability to build up cargo as planned must be immediately
reported to the Duty Manager or Cargo Manager for adapting to the new
situation.
IDENTIFICATION
Jet Air cargo personnel or the handling agent will prior to the flight
preparation identify the shipments for the flight by the following methods:

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Marking

Labeling

Physical inspection

Once the cargo has been identified it will then be ready for build up
BUILD-UP
The Jet Airways cargo staff and the handling agent while preparing for
trolley loading will provide for:
1. Security in all aspects not only security of valuable cargo, but
reducing to a min: the possibilities of damages, pilferage and miss
handling of cargo
2. Segregation of , and suitable storage facilities for , special cargo such
as live animals dangerous goods, perishables,, Valuables

CARGO ARRIVALS
Checking of cargo at destination spaces
CARGO ARRIVAL NOTICE
a) A cargo arrival notice must be sent immediately to the consignee named on
the airway bill.
b) Telephone advice where necessary must always be conveyed and confirmed
in writing.
c) Cargo shall be delivered against collection of consignee copy of the Airway
bill and signature obtained on the AWB as well as in the cargo in coming
freight register.

DISPOSAL OF CARGO
Arrival notice must be sent immediately on receipt of cargo at station.
First reminder 8th day.
Second reminder 15th day

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Third reminder shall be sent by registered AD to consignee with a copy to


the shipper and warehouse manager at origin.
Fourth reminder to the third parties mentioned above on 65th day.
In case the shipment remains undelivered on the 90 th day, it will be
disposed of as per companys profile.
DELIVERY
The shipment may be delivered to :
1. Consignee named on the face of Airway bill.
2. Agent named by consignee or receipt of return Letter of Authority from
consignee.
IDENTITY CHECK
In establishing consignees identity, tact is to be exercised, the best means
of establishing the identity are :
a) The consignee or his agent may be personally known to the responsible
staff of the airline.
b) Business Reference.
c) Ring up the consignee and obtain the confirmation.
In case of personal consignments ID by passport/Ration Card/Driving
License/ID card may be availed.
Delivery of Cargo without documents
With immediate effect the following procedures will be followed by station/carg
o/warehous-es where original AWB/documents have not been placed on freight
or not collected by destination station.

Fax copies may be treated as a document for delivery since it confirms


required information- status of payment/consignee and contents etc.
Stations where facility of fax is not available or unserviceable-SITA
message or telephonic advice on shipment is sufficient to deliver cargo
to consignee.
Station will issue a Delivery Order and mention all particulars as advised
by origin station.
Origin station will forward to destination AWBs and relevant documents
by FIRAV flight with a pre-alert.

CARGO DISREPANCIES ON ARRIVAL AT DESTINATION

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a)
b)
c)
d)
e)
f)

Parcel received without Airway Bill.


Airway Bill received, parcel not received.
AWB and parcels as per manifest-both not received.
Parcel received un-manifested.
Part of consignment received though manifested consignment in full.
Parcel received in damaged or loose condition.
In case of any discrepancy of the above nature, the discrepancy shall be
reported to the station of origin under intimation to all concerned such as
en-route station, station of booking the consignment and concerned
manager.

UNCLAIMED CONSIGNMENT DISPOSAL PROCEDURE


a) The GSA will follow guidelines as laid down in the Cargo Manual for the
delivery of cargo.
b) If the consignment is not collected in time(90 days), an inventory of
such consignments is to be sent to the senior general manager for
cargo for disposal sanction.
c) Once the sanction obtained, the GM purchase should be advised.
d) In case of smaller stations, the shipment is to be sent to the base
station and the base station should apply the disposal procedure.

Goods of perishable nature and dangerous nature may be disposed of or


destroyed immediately either a return notice to the consignee and is
required to receive an acknowledgment having accepted the notice.
In case of living animals at any time after the expiry of two days from the
date on which such animal is being received at destination, local branch of
S.P.C.A/ World Wildlife Fund/ Kennel Club or similar organisation should be
contracted in finding a home/shelter for such animal. However, a written
notice as mentioned above should be given to the consignee and
acknowledgement received.

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CHAPTER - 4
SWOT ANALYSIS

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SWOT Analysis

Strength

Trusted Airline connections


One of the biggest agent over 2500 employees
Operations in over 75 Indian cities
Top of the mind brand due to excellent operations and marketing
It also has international destinations
Geographical location close to airport

Weakness

Competition from the LCCs and other competitors means market


share growth is tough
Presence of other agents on international and domestic level making
it difficult to have significant market share
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Transportation and storage of perishables

Opportunity

Strongly positioned in the International and domestic areas


Has presence in every segment
Increasing number of people choose air cargo
Cochin the market of perishables

Threats

LCCs eating up the market share


Rising Fuel Costs and Labor Costs and GSA
Unfavorable Government policies and aviation regulation
Customs clearance time

CHAPTER 5
FINDINGS, SUGGESTIONS & CONCLUSION
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FINDINGS

Fixed rates to all airlines

Jet air gives services to 15 air lines in TVM

Sales and marketing are the major area

Major cargo is perishable

1500 tonnage exported cargo is perishable in August 2015

Mainly focused on jet airways

1200 imported in august 2015

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SUGGESTIONS

Need to improve operational efficiency


Make possibilities for tie-up with more airlines
Reduce time gap for shipment

CONCLUSION
The in house training I have undergone at Jet Air,tvm gave me an
opportunity to know about the Cargo Management and various other
activities like documentation, customs duty clearance and procedures.
The air cargo industry plays an important role for the developing world,
particularly for countries like India, where it is vital for exports and
domestic shipments in the face of poor road conditions The young and
dynamic Management team at Jet Air cargo contributed greatly with their
new thinking by adapting new technology, applying latest and modern
methods in the field to help the needs of customers. It has proven its
ability in the tremendous scope and area of logistics that has very good
cardinal and wonderful opportunity to know more about various vistas of
cargo handling.

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