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AY2015-16
TERM: II
TITLE OF THE COURSE: OPERATIONS MANAGEMENT- II
CREDITS: 3
Name of the Faculty
Prof. Omkar D. Palsule Desai
Prof. Sanjay Choudhari
Prof. Saurabh Chandra
Prof. Vinaysingh Chawan
Faculty Blok/
Room No.
C - 107
C - 105
A - 207
B - 201
Telephone
Number
omkardpd@iimidr.ac.in +91-731-2439567
sanjayc@iimidr.ac.in
+91-731-2439577
saurabh@iimidr.ac.in
+91-731-2439530
vinaysingh@iimidr.ac.in +91-731-2439545
COURSE DESCRIPTION
Operations Management (OM) deals with the management of resources in the production of
goods and services. This course demonstrates various managerial challenges posed in
operational decision making in diverse settings. It provides the participants perspectives in
management of operations and develops the ability to take operations decisions analytically.
Moreover, it also provides understanding of the role of operations and its link to external
environment in developing competitiveness.
COURSE OBJECTIVES
1) Building analytical decision perspective to address short, medium and long term planning
and control issues in manufacturing and service operations.
2) Developing the ability to use well-established practices of operations in manufacturing
and service organization.
3) Exploring the role of world -class practices in operations from strategic and tactical
perspectives.
4) Examining and linking firms internal operations to external environment in order to
develop competitive advantage.
PEDAGOGY/TEACHING METHOD:
Mix of lectures, cases, discussions and class exercises.
Text Book for OM Course
Chase, R. B., Shankar, R. and Jacobs, F.R., 2014, Operations and Supply Management, 14th edition,
McGraw-Hill Education, New Delhi. (CSJ)
LEARNING OUTCOMES
At the end of the course student is expected to accomplish the following learning outcomes
(CLO). Alignment of CLO with the Programme Level Goals & Objectives and Assessment of the
learning outcomes of the course is presented below.
Assessment Tool(s)
Embedded Question(s) in Quiz
and End-Term
3. Exploring world-class
practices in operations
from strategic and tactical
perspectives.
Weightage
20
30
50
100%
SCHEDULE OF SESSIONS
Module I
INVENTORY MANAGEMENT
Session 3
Objective:
Reading:
Case:
Session 4, 5
Objective:
Reading:
Case:
Module II
Module Objective: Discussing various aspect of managing waiting line, evaluating the tradeoff
between cost of waiting and cost of providing service ; and applying waiting line models in
service industry.
Sessions and Objective
Session 6, 7
Objective:
Reading:
Problem:
Session 8
Objective:
Case:
Module III
QUALITY MANAGEMENT
Module Objective: Exploring the importance of quality and evaluating and monitoring quality
based performance of manufacturing and service organizations.
Sessions and Objective
Session 9
Objective:
Reading:
Session 10
Objective:
Reading:
Problem:
Session 11
Objective:
Readings:
Problem:
Session 12
Objective:
Case:
Module IV
Module Objective: Introducing the world-class best practices such lean system in designing
and managing operations system and demonstrating how these practices improve the overall
efficiency and effectiveness of firms.
Sessions and Objective
Session 13
Objective:
Case:
Reading:
Session 14
Objective:
Reading:
Session 15
Objective:
Case:
Additional Readings
The following books are recommended for supplementary reading:
1.
2.
3.
4.
5.
6.
Nahmias, S., Production and Operations Analysis, 3rd Edition, Irwin (1997)
Chase, R. B., Shankar, R. and Jacobs, F.R., Operations and Supply Management, 14th
edition, McGraw-Hill Education (2014)
Krajewski, L. J., Ritzman, L. R., Malhotra, M. K. and Srivastava, S. K., Operations
Management - Processes and supply chain, 9th edition, Pearson (2010)
Stevenson, W. J., Operations Management, 9th edition, McGraw -Hill Education (2014)
Mahadevan, B., Operations Management Theory and practice, , 2nd edition, Pearson
(2010)
Heizer, J., Render, B., and Rajashekhar, J., Operations Management, 9th edition, Pearson
(2009)
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