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Process Transformation

From Strategy to Process Design

Nina Uhl & Rob Davis


Webinar, September 29, 2011

Why do we need to care about processes?

It is not the strongest


species, nor the most
intelligent that
survive, but the ones

most
adaptive to
change

that are
Charles Darwin

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The Agility Layer

Business
Models
Processes &
Integration

Applications

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Software AG - Get There Faster

Business
Process

Customer
inquiry to
be created
Document

Business
Event
Organization

Customer
inquiry

Sales
Open
customer
inquiry

Database

Processes are not


just something
your business
does

Data

Customer
contacts

Product data

Account
manager

Role

Product

Capability

Configure
product
Mr. Smith

Risk

Customer
history

Processes are your


business!

Create
customer order

Employee

Application
SAP ERP

Business Rules

Offer to
send

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Business
Activity

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Need for
follow up

The 6 Ws of Process Transformation

 Why you are modeling?


 Who are the customers for the models?
 What are you modeling?
 When will the models be relevant?
 Where will the models be used?
 How will you model your processes?

8 October 2011

Software AG - Get There Faster

8 October 2011

Software AG - Get There Faster

Process
Transformation

8 October 2011

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What Do You Do With Process Transformation?

Understand the business environment


Identify the strategy and key objectives
Record an enterprise process landscape
Define end-to-end processes
Leverage improvement opportunities
Implement BPM governance model
Resources: Implement the process

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Software AG - Get There Faster

Defining
your
strategy
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Understanding
your
problem
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ARIS: Tools and Roles for Process Transformation

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Process Transformation Best Practices

Understand and support the corporate strategy


Find allies and establish a Center of

Excellence (C-Level sponsorship)


Manage expectations and define measures
Establish solid process governance
Define roles, responsibilities,
and incentives
Define and follow standards

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Process Transformation Pitfalls

No standards, no measures defined


Strategy is strategy and process is process
Modeling only the happy path
Keeping models secret
No differentiation between

model designer and consumer


Everybody can model everything
no governance

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Live Demo
Business Strategy and Process Design
with ARIS

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ARIS Community: ARIS Express and ARIS Online Academy

Free Online seminars and free


BPM Software ARIS Express
available at:
www.ariscommunity.com
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Watch UMG live! The Road to Process Turnaround:


http://ProcessTurnAround.com/

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Where can I find more?

www.enterprisebpm.com

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Intelligent Guide to Enterprise BPM

Chapter 1 about Enterprise


BPM is already available!
Chapter 2 about Process
Transformation will be
available within the next
weeks!
Available at:
www.enterprisebpm.com

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Thanks for your attention!

rob.davis@softwareag.com

nina.uhl@softwaerag.com

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Dont miss the following webcasts!

October 13:

Process Automation: From Process Design to Automation


Abstract: After agreeing on a new process, the next step is to automate it. This webcast will show how
the transformation of ARIS business process models into technical, executable models is possible with
webMethods BPMS.

October 27:

Process Intelligence: From Automation to Performance Measurement


Abstract: To execute a full end-to-end Enterprise BPM program, youll need to establish process control,
monitoring and controlling at the strategic, tactical and operational levels. If KPIs deviate from the
strategic objectives, ARIS and webMethods give you the tools to analyze the causes within the
operational processes.

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