1.

Topic- Quality Dimensions in the Fast Food Sector

in India
PREFACE
Customers have become more and more aware of their requirements and demand higher
standards of services. Their perceptions and expectations are continually evolving. The key
lies in improving the service selectively, paying attention to more critical service
attributes/dimensions as a part of customer service management. It is imperative to
understand how sensitive the customers are to various service attributes.
This study is an attempt to explore the relative importance of service quality dimensions for
two fast food restaurants that differ in their country of origin. The objective of this study is to
analyze customer expectation and perception of two fast food joints and if they differ on the
basis of their country of origin. The study also analyses if customer satisfaction and overall
service quality differ with country of origin. Five service quality dimensions have been
employed in the study and the variables defined in the study have been measured using these
five-service quality dimensions. The statistical tool used in the study is questionnaire and data
was collected from the consumers who had been to a fast food restaurant. The service quality
dimensions have been measured using ZOT concept and independent t-test. The results
suggest that
1) the service quality dimensions are important to customers visiting any fast food
restaurant;
2) the relative importance of service quality dimension is different with respect to an
International and an Indian fast food joint;
3) there is a significant difference in consumers expectations for services offered by an
International and an Indian fast food restaurant;
4) there is a difference in consumer perception of services provided by an international
or Indian fast food restaurant;
5) the service performance in relation to the expectations is poor in respect of nearly all
the dimensions for both fast food joint and
6) the overall service quality satisfaction is high for the international fast food as
compared to Indian fast food restaurant.
TABLE OF CONTENTS
Contents

S.no
1.

Synopsis

2.

Introduction:
Service industry and customer satisfaction
Fast food industry in India
Rationale and objective of the study
Literature review

3.
4.

Conceptual framework:
Hypothesis

Page no.

5.

6.
7.

Methodology
Pre test
Measurement
Data collection
Analysis of data
Results and discussion

8.

Conclusion:
Summary of findings
Implications
Directions for future research
Bibliography

9.

Appendix

2. TOPIC -FOOD SECURITY IN INDIA

ABSTRACT
The World Food Summit of 1996 defined food security as existing when all
people at all times have access to sufficient, safe, nutritious food to maintain a
healthy and active life. Commonly, the concept of food security is defined as
including both physical and economic access to food that meets people's dietary
needs as well as their food preferences. In many countries, health problems
related to dietary excess are an ever increasing threat, In fact, malnutrion and
foodborne diarrhea are become double burden.
Food security is built on three pillars:

Food availability: sufficient quantities of food available on a consistent

basis.

Food access: having sufficient resources to obtain appropriate foods for a

nutritious diet.
Food use: appropriate use based on knowledge of basic nutrition and care,
as well as adequate water and sanitation.
Food security is a complex sustainable development issue, linked to
health through malnutrition, but also to sustainable economic
development, environment, and trade. There is a great deal of debate
around food security with some arguing that:

There is enough food in the world to feed everyone adequately; the

problem is distribution.
Future food needs can - or cannot - be met by current levels of
production.
National food security is paramount - or no longer necessary because of
global trade.
Globalization may - or may not - lead to the persistence of food insecurity
and poverty in rural communities.

Issues such as whether households get enough food, how it is distributed within
the household and whether that food fulfils the nutrition needs of all members
of the household show that food security is clearly linked to health.

TABLE OF CONTENTS
Introduction
Objective
Research Methodology
Literature Review
Topic Review
Summary and Suggestions
Bibliography

07
10
12
13
22
26
31

3. TOPIC- FOOD SECURITY BILL

TABLE OF CONTENTS
S.N
O

PARTICULARS

1.

introduction

2.

Food security bill 3013

What is food security

7-10

4.

National food security bill introduced in lok

sabha
President signed ordinance on food security
bill
National food security bill,
Challenges & options

11-12

7.

National food security bill

Main issues

19-25

8.

Food security and public distribution system

26-30

9.

Imponderables of the food security bill

31-36

10.

summary

37

5.
6.

PAGE NO.

13-15
16-18

4.

TOPIC-POVERTY AND INCOME

INEQUALITY IN INDIA
ABSTRACT

This paper is a modest attempt to examine the temporal and cross state behaviour of the
growth ,poverty and inequality and also to examine the relations between them and to see
whether the temporal behaviour of the incidence of poverty is compatible with the policy
evolution followed since independence Further we re-examine whether the conventional
hypothesis that growth is a necessary but not sufficient condition for the reduction of poverty
across the states hold. Finally, we try to find out the proximate explanatory factors for the
cross-state and temporal variations in the incidence of poverty in terms panel regression
analysis. We find that our economy has indeed achieved a high growth trajectory such that it
has been conspicuous during the post reform period with a remarkable structural
transformation on an unconventional path which has been accompanied by a tremendous
increase in service sector driven growth path. Almost all the states have experienced increase
in the growth rates of their real per capita NSDP in varying degrees over the period and the
post reform period marks a phase of achievement of very high growth rates for almost all the
states. The nature of the growth experienced by the states is found to be divergent .We do not
find any uniform relation between temporal behaviour of the growth rates and the Gini
inequality across the states
Interestingly almost all the states have experienced declining trend in the incidence of
poverty in varying degrees during the pre reform period and also over the period from 199394 to 2009-10 i.e. during the post reform period. We also find that the relative positions of the
states regarding their ability to reduce poverty varies remarkably at the inter temporal level
over the period of our study. The time profiles of growth rates, Gini inequalities and the rates
of fall in the incidence of poverty do not reveal any definite desired relations. Further we find
a paradoxical relation between growth performance and regional concentration of poverty.
Moreover our panel regression results confirm that the cross state temporal variations in the
social sector expenditure and growth rate of per capita NSDP and the growth rate of per
capita NSDP from service sector are the crucial explanatory factors for the cross state
temporal variations in the incidence of poverty. So we can plausibly conclude that our panel
results are highly compatible with the policy evolutions towards poverty reduction and also
6

with nature of the structural transformation with tremendous increase in service sector led
growth Therefore for the further reduction in the magnitude of poverty of the people across
the states, more emphasis should be placed not only on the increase in the growth rates but
also on the tremendous increase in the social sector expenditures like health ,education etc
across the states. However because of the high degree of regional concentration of poverty as
compared to that of population in a few states some state specific special strategies for
poverty alleviation seem to produce substantial favorable effect on the incidence of poverty.

TABLE OF CONTENTS
CHAPTER 1

INTRODUCTION================= 1-16

Growth, Poverty and Inequality Paradox in IndiaA Panel Data

Approach.

CHAPTER 2

CHAPTER 3

OBJECTIVE & METHODOLOGY ==== 17-19

Objectives of the Study

18

Research Methodology

19

Primary Sources

19

LITERATURE REVIEW============ 20-65

Brief Review of Literature of poverty in Income

Measurement of inequality in the modern world

Factors impacting economic inequality

The labor market

Taxes

Economic neoliberal views

Views on globalization

Impact of gender

Development patterns

Diversity of preferences

Wealth concentration

Rent-seeking

CHAPTER 4

CHAPTER 5

Impact of finance sectors

Single-parent families

Mitigating factors

Effects of inequality

Health and social cohesion

Social cohesion

Social, cultural, and civic participation

Utility, economic welfare, and distributive efficiency

Economic incentives

Inequality and economic growth

Cross-country evidence

Comparisons with the United States

Mechanisms

Inequality and housing

Aspirational consumption and household risks

Perspectives regarding economic inequality

Socialism and Marxian economics

Meritocracy

Liberal perspectives

Social justice arguments

Claims that inequality lowers social welfare

The capabilities approach

Policy responses intended to reduce economic inequality

DATA ANALYSIS================= 66-81

Growth Performance

Analysis of the trend in poverty and its nature.

Analysis of Panel Regression Results.

Questionnaire analysis

CONCLUSIONS & RECOMMENDATIONS=82-87

8

REFERENCES=================== 88-91
ANNEXURE===================== 92-95
Appendix I-VII
o Questionnaire

93

5.

Topic -EDUCATION SYSTEM IN

INDIA
TABLE OF CONTENTS

CHAPTER-1: INTRODUCTION OF EDUCATION.......................1-12

1.1 Education...............................................................2
1.2 History....................................................................4
1.3 Overview................................................................7
1.4 Primary education..................................................9
1.5 Secondary education............................................11
CHAPTER-2: HUMAN RESOURCE DEVELOPMENT..............13-27
2.1 Structure of education system...............................15
2.2 School education:..................................................17
2.3 Higher education:..................................................18
2.4 Structure of higher education in India...................21
2.5 Challenge..............................................................23
CHAPTER-3: AICTE AND UGC..................................................28-41
3.1 The Organization ..................................................32
3.2 UGC......................................................................33
3.3 Policy Planning for Export.....................................34
3.4 Recommendations................................................37
CHAPTER -4: RURAL EDUCATION..........................................42-55
4.1 Present Scenario...................................................47
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4.2 Effects of Implementing Technology......................50

4.3 Hurdles in the path of progress.............................51
4.4 Suggestions..........................................................52
4.5 Urban-rural divide in primary education................53
CHAPTER -5: PRIVATE EDUCATION.......................................56-82
5.1 Public-private Partnership in Education Needed in India
....................................................................................58
5.2 Vocational Education in India................................68
5.3 Two Interviews......................................................70
5.3.1 College New Delhi Institute of Management.71
5.3.2 Students.......................................................79
CHAPTER -6: SUMMARY & CONCLUSION ...........................83-106
6.1 critical Appraisal of education system in India.......84
6.2 Our recommendations...........................................89
6.3 Future perception.................................................101
BIBLIOGRAPHY/REFERENCES..........................107-116

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