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Whereas the Parliament of India has set out to provide a practical regime of right to
information for citizens to secure access to information under the control of public authorities,
in order to promote transparency and accountability in the working of every public authority,
and whereas the attached publication of the Bureau of Indian Standards is of particular interest
to the public, particularly disadvantaged communities and those engaged in the pursuit of
education and knowledge, the attached public safety standard is made available to promote the
timely dissemination of this information in an accurate manner to the public.
1 +, 1 +
01 ' 5
Jawaharlal Nehru
! $ ' +-
Satyanarayan Gangaram Pitroda
! > 0 B
BharthariNtiatakam
Indian Standard
((;~:
BIS ?00 9
June 2009
Price Group 7
NATIONAL FOREWORD
This Indian Standard which is identrcal with ISOIIEC Guide 37 : 1995 'Instructions lor use of products 01
consumer Interest' Issued by the International Organization lor Standardization (ISO ) and International
Etectrotechmca t Cornrn issron (lEG) JOi ntly was adopted by th e Burea u of Ind ia n Standards on the
recommendation of the Nationa l Mirror Committee of COPOLCO and approval or the Director General , Bureau
at Indian Standa rds under Rule 8(3)C of BIS Rules , 1987.
T~l e text of ISOIIEC Standard has been approved as suitable lor publication as an Indian Standard without
devrations. Certain conventions are , howeve r, not iden tical to those used in Indian Standards, Attention is
particularly drawn to the following :
a) Where ver the words 'International Standa rd' appea r referring to this standard, they should be read
as "Indian Standard '.
b) Comma (.) has been used as a decimal marker in the Internat ional Standard while in Indian Standards,
the current practice is to use a point (.) as the decimal marker.
Indian Standard
INSTRUCTIONS FOR USE OF PRODUCTS
OF CONSUMER INTEREST
1 Scope
1.1 This Guide establishes the principles and gives
recommendations on the design and formulation of
instructions for use of products of consumer Interest.
It IS intended for
product designers, manufacturers, technical
writers or other people engaged In the work of
conceiving and drafting such instructions;
committees prepar ing standards for consumer
products .
2 References
ISO 3864 :1984 , Safety colours and safety Signs
ISO 7000:1989. Graphical symbols for use on equipment :- Index and synopsis.
.-
Cf~ tld
,~ C::
J i ){ ;
aetinmons,
3 General principles
3.1 Instructions for use are an ''1tegral
Da ft 0 1 the
delivery of the product They should also reouce thrfisk of damage to the pcodu ct and co nseo ue n: m al
funct ion or Ineff iCient ope canon
3.2
bl
cl
dl
l'
For general principles of preferences of risk reduction. see ISOI1Ee GUide 51.1990, cllltJ 5e 5
2) For definitions of " intended use" and "reasonably foreseeable misuse" . see ISO/lEe GUide 51.1990. 37 and 3 8
b)
c)
d)
3.7
~ n.mtlon
elements:
the risks (see ISO/IEC Guide 51 :1990, 3.2) ;
environmental or similar requirements;
the product design;
when the information is needed by the user,
3.11
on the packaging;
in accompanying material.
In addition, it should be decided what means of
communication should be used in each case (see 0 .1).
NOTE 1 Placing of instructions on the product itself has
dear advantages in convenience for the user . But for some
products, because of their small size or their shape. or the
fact that they are partially obscured from view during use,
placing some or all of the instructions on paCkaging or in
4 CIa..... in standards
4.1 Standards for products of consumer interest
should specIfy, for instance in the form of a minimum
or larger:
NOTES
7.1 Gen...
1.1.1 lnstructions for use should clearly identify the
product, stating for example the
model. version or
7.2 Legibility
NOTES
about 80 'It .
7.3 Colour
7.3.1 The use of colour should be considered, in
relation particularly to controls. components. etc.,
requiring clear and/or qUICk identification.
Like this
Be assert ive
Do not remove
tabs
Utilization.
maintenance.
avoidance
Speak directly
voice
7.6 ungu.ge(s)
7.7.5 One IllustratIOn should not grve more informatIOn than needed for the relevant function
7.6.1
In
:l~;
7.10 Aow-charta
7.7 Illustration.
o
'"
a
z
(j,
iii
ee
'"
to<
7.7.4 illustrations should be supplemented With captions provid ing written deta ils. locating and Identifying
controls. sub-units . etc .
8 Warning notices
8.1 In accordance With the parameters of 7.2.1 to
7 24 and 7.3. warning oonces should be emphasized
by ! M use of larger andlor dIfferent print. and by the
use of svrnbc rs andlor colour respectively.
the
hazard (and, if
be unambiguous;
be emitted in time to allow the user to take
action to avoid hazard or malfunction;
be clearly perceived and differentiated from
other signals;
be explained in the instructions for use on or
accompanying the product;
symbols and
~DANGER ~
(see
IIIISMEC GuIde S7 : 1_
AnnexA
(informative)
Assessment of instructions for use
A.O Introduction
ThIS annex IS proposed for applicanon in conjunction
with the use of th rs Guide so that information and
exper ience of its use in practice may be gathered .
A.1 General
Assessment of instructions for use covers instructions on the product Itself. and/or its packaging, and/or
m accompanying mate nals (e.g. leaflets, handbooks,
audio and video tapes) (see 0.1). In accordance with
3.1, Instructions for use should be assessed as an
Integral part of the delivery of the product.
A.2 Methodology
Depending upon the complexity of the product and
the Importance of conveying relevant information to
the user In order to ensure safe and correct use.
assessment may take the form of
desk research and/or
inte ractrve panel testing of the product by users.
A.3.4
A.3.5
age;
b)
sex;
cl
health ;
dl
physical abilitylhandicaps;
e)
left- or right-handedness ;
fl
g)
, A.3.2
A.5 Evaluation
A.5.1 In either desk or panel evaluations, or both,
certain requirements may be designated ..important"
(I) or "very important" (II) .
A.5.2 In many cases the single items to be
evaluated may have different weights depending on
different requirements of products or product groups,
which can be defined only for specific purposes .
Compliance checklist
These compliance checks should, using the follow ing signs. establish whet her each requirement in t he check list:
a)
(+)
bl
l-l
c)
(0)
Importance
Items to be checked
(see A.5.1)
1.
Identification
1.1
3.3[1.1.1
1.2
7.1.1[1.1.2
1.3
Expiry date
3.9
1.4
3.10[1.1.1
1.5
3.3
1.6
3.5[1.12
1.7
Certification references
1.8
1.9
Optional modules/extras
7.1.3
2.
(I)
2.1
3.313.5/4.1
(II)
2.2
3.313.4/3.5
(II)
2.3
3.113.2
2.4
3.313.5
2.5
3.3/3.5
2.6
3.513.613.7
2.7
3.6
2.8
3.513.6
(I)
(I)
10
Relev.nt
p.r.gr.ph(s) Compli.nce
(+/-10)
of this Guide
2.9
Safe disposal
3.513.6
(I)
2.10
3.7
(I)
2.11
3.713.8
Comments
IUSOIIEC GuIde S1 :
Importance
(see A.5.1)
(II)
(I)
Items to be c:hec:ked
.......
........
CompIIM. .
1+/-101
of thIa Guide
3.
3.1
3.2
Unpacking
3.5
3.3
3.513.8
3.4
3.513.6
3.5
3.5
3.6
3.5
3.7
3.817.12
3.8
4.215.1
4.
Operating instructions
4.1
Basic functions
(I)
3.5
(II)
3.5
(I)
3.2/3."
(I)
4.1
(I)
(I)
4.2
Secondary functions
(identical to 4.1 above)
4.3
7.1.3
4.4
Personal protection
3.7
4.5
by reference to
handbook. etc .
1_
c:omn-ita
5.2
5.3
4.6
3.6
5.
10.215.1
6.
6.1
3.5
6.2
3.5110.3
6.3
6."
Tr~hooting
7.12
11
Importance
Item. to be checked
(see A.5.1)
7.
7.1
Safety warnings/cautIOns
correct location
5.1
on product and/or
on packaging andlor
In accompanying material
If relevant,
visibility at point of sale
613.7
7.5.1/8.3
8.4/11 .1
4.1/4 .2
(II)
(I)
(I)
(I)
(II)
7.2
Safety Signals
10.1
(II)
7.3
3.3/3.4
(I)
7.4
3.513.6
7.5
3.513 .6
8.
Consistency of information
3.11
11
12
Relevant
Compliance
paragraph(s)
(+/-/0)
of this Guide
Comml
tSIISQIEC GuIde
31 : 111I
Evaluative checklist
These checks should evaluate the instructions being assessed, in relation to each reqUIrement In the c:heckhst.
using the following marks:
d)
very good/excellent
(HI
e)
good
(+ 1
f)
(II
gl
poor
(-)
h)
very poor
(--I
il
(0)
. . ..m
Importance
(see A.5 .1)
Items to be checked
1.
Legibility
1.1
On-product information
1.2
7.2.1.4fl .2.1.5
brightness contrast 31
7.2.2
7.2 .4
7.2.1.1/7.2.1.3l
7.2.1.1/7.2.1.2
7.2.2
brightness contrastf
7.2.3
7.3
use of colours
Signals
3.
3.1
Text/use of words
3.2
Comments
7.2.1
2.
Eveluetton
...........
(++/+/IH- -/0)
of thil GuIde
I complicated
8.2110
7.5.1
simple! meaningful
short
7.5.1
7.5.3
nlengthy
7.5.1
Terms used
7.5.1
consistently I inconsistently
7.5.1
'I
ImporUnce
Items to be c:hecIced
(see A.5.1)
3.3
(I)
3.4
(I)
7.5.2
7.4
7.4.3
7.1.3
meaningful headings
7.1.2f7.5.21
7.11
nonsense avoided
Communication principles
7.4
7.4.1
7.4.2
7.4.4
Language
7.6
4.1
76.2
42
772f77.3
43
7.6.4
44
7.6 .5
5.
Illustrations
51
General quality
7.7.1
52
7.7.5f7.76
6.
Graphic symbots
7.8
7.
Comments
Structure of text
yes/no
Tables
14
Relevant
Evaluation
paragraph(s)
(++1+1#1-1- -10)
of this Guide
7.9
approximately located
clearly set out and informative
repeated where necessary
GMGIPN-158 BISfNOf09-300
Bureau
81S I S a sta tutory Inst itut ion es tabli sh ed un de r the Burea u of Ind ian Sta nda rd s Ac t. 19 86 to p ro mot e
narrno ruou s de ve lop m ent o f th e ac uvme s o f s tanc ard .za tron . m arking and qua li ty ce rt rhca no n o f
qocd s and a ttendin g to c onnec ted ma tters In the cou ntry.
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any fo rm w ith o u t the pr ior perrmss.on In writ ing of BIS . This does not pr ec lude the free us e. In the
co urse of Implem ent ing the standard. o f ne c essary de ta ils. s uch as symbo ls a nd sizes . typ e o r grad e
ce siqn anons. Enqumes re lating to co pynqht be addressed to th e Direct o r ( Publi ca tions ). BI S .
Rev iew
Am end ments are Iss ued to sta nda rds as the need a ris es on t he baSIS o f co m m en ts . Sta nd a rds a re
also rev iewed peri odica lly : a standard alonqw rth ame nd me nts IS re affirmed whe n such re v iew ind ica tes
that no cha nge s a re ne ed ed : if the revi ew ind icate s that c ha nge s a re n eed ed . it is ta ke n up fo r rev ision .
Use rs of Ind ian Sta nd ards sh o uld asc erta in that the y a re in possess ion of th e late st amend ments or
ed ition by referrin g to the latest Issu e of 'B IS Cata lo gu e ' and 'St andard s: M onthly Add it ion s'.
Th is Ind ian St andard ha s been de ve lo pe d from Doc No .: SPCAD 0 1 (00 2) .
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