Discover The D' in Dmaic

Discover the D in
DMAIC
Discover
ACT
Understand
Business Process Knowledge from ProActivity
ProActivity Company Confidential
What is ProActivity?
Collaborative Business Process Analysis & Design Solution
Enables comprehensive discovery, understanding, and

deployment of business process knowledge across the
extended Enterprise
Business Process Knowledge vs. models

One repository vs. personal tools
Cross-project views vs. project only views
Reusable knowledge vs. pictures
Bridges the communication gap between the Business Analyst

and IT professional
Provides superior multidimensional reporting, analysis and
design
Customers use ProActivity to:
Improve operations
Redesign their demand chain
Shorten their supply chain
Implement standardized ERP
Implement sales force automation
Support merger & acquisitions
Establish & extend E-operations
Digitize the FDA approvals process
ProActivity is the first and only product

designed to:
Capture, validate and create detailed AS IS business process
knowledge into one central Business Process Knowledge base for all
to share
Automatically generate dynamic process graphics & multidimensional
analytics from the process knowledge base
Create a dynamic, strategic asset of explicit processes that can be
reused and shared across the extended enterprise
Superior results fasterfor less

Strong ROI from actual customer experience
What normally took 4 to 6 weeks, got done in 7 days.

A similar-sized project in the past would have taken 3
months. ProActivity cut that time to a month for a newer
project.
Previous 3 month manual project collected only 50% of
the information.
The Process Knowledge Base
TM
Unlike modeling or drawing tools, ProActivity captures business process

information
Process Diagrams
in a dynamic knowledge base
Analytics
A ctivity
Automatic generation of process

diagrams, data flows & analytics
R eceive ord er n otification

R eceive h an d off d ocu m en tation
H old p lan n in g call
A p p rove ord er
C reate job fold er
B ook ord er
C reate d raft op en in g letter
R eview C on tract
T o tal (h o u rs)
Process knowledge can be continually updated, shared, and re-used

across the enterprise
T o u ch
T im e
1
4
0 .5
0 .1
0 .3
0 .3
2
0 .5
8.75
E xtern al
D elay
Q u eu e
T im e
0
0
0
0
0
0
168
0
168
0
0
0
4
4
4
3
2
17
T o tal
1
4
0 .5
4 .1
4 .3
4 .3
1 7 3 .0
2 .5
193.75
Enterprise Process Sharing

Department A
Business
Objects
Department B
Corporate
Quality
Corporate
Quality
Project
Project
Business
Unit
IT
Business
Unit
Analytics
IT
Processes
Department C
Department D
Corporate
Quality
Corporate
Quality
Project
Project
Business
Unit
IT
Business
Unit
IT
The ProActivity & Six Sigma Fit
Process Discovery and Capture
Project Identification and Project Scoping
Analysis and Capture of Process Information in Process
Context
Unmasking the Hidden Factory
Six Sigma Transactional Projects

Special Challengesand Opportunities
Service processes dealing with the flow of information, paperwork,

decision making (i.e, order processing, procurement, payroll, human
resources, forecasting, etc.)
Many silos and people involved
Difficult to define metrics; little existing data
Hard to identify problem
Butpayoff estimated to be easily DOUBLE
Process Discovery and Capture
Powerfulbut simplemethodology for identifying and

organizing complex processes with wide organizational
span.
Process maps are generated (and updated) automatically
no drawing
Multiple views of same process instantly available
ReusablesharableFAST
ProActivity Process Hierarchy

Business
Experts
Scope
Business Function
Deliverable
Process
Expertise (optional)
Sub-Process
(optional)
Sources
Input
Activity
Destinations
Output
Detailed, Complete Knowledge Discovery

SME
SME
SME
SME
Process
ProActivity
Knowledge
Dynamic
Base
Database
SME
SME
In Discovery, subject matter experts

are interviewed
ProActivity wizards guide the
information gathering
Multiple sessions take place in
parallel, saving time
ProActivity ensures that full detail is
captured
Consistency and Completeness

ProActivity validates that process information is correct
Total
No Input
No Output
No Resource
No Source
No Destination
Enables high quality analysis

Reduces risk through decisions based on complete data
987
60
54
23
275
202
Inconsistencies
1000
Total
800
No Input
600
No Output
No Resource
400
No Source
200
No Destination
0
1
One of the early Six Sigma proverbs was:

the defects are in the process.
In many transactional projects,
the hardest part is
finding and defining the process.
Breakthrough Management Group
May 2001
Project Identification & Scoping
Cast a wide net

Discovery the Big Picture quickly, accurately
Find the processes
Involve multiple organizations easily
Analyze the big picture

Handoffs, Business Objects, Primary Path
Identify Projects and Project Scope

Early buy-in and involvement from the Right Folks
Avoid unintended (!) consequences
Process Mapby Organization
Create New SwimlanesEasy, FAST
Process Mapby Role
Process Mapfor Business Object
Process MapPrimary Path
Process Mapselected Path only
Analysis and Capture of Process Information in

Process Context
User-Defined Attributes
Defined by customer for any entity in the DB
Categorize (i.e., manual/automated, VA/NVA)
Measure (i.e., quality targets, duration)
Attachments
Links to any other related electronic documents (i.e., performance data,
procedures, regulations)
Notes galore!
Explanation, Suggestions, Issues, Plans
Capture and leverage SMEs knowledge/experience
User-Defined Attributes
All Activities - Summary

1000
Total
800
Manual
600
System supported
400
PFD
200
CTQ
RentalMan supported
0
1
Mining the Knowledge Base

Generate tangible results for cost justification, financial planning,
focused improvements,
120
100
80
60
40
20
Name
Sort required parts by capital/non capital spares
Compile a final list of the parts required for outage
Write Purchase Order to I&RS to Inspect Refurbishable Cores
S avforward
in g s Quote
C h art
Verify and
for outage required parts to the owner purchasing
Sort capital spare part required for outage by refurbishable criteria
Review Inspection Quote
101 Generate
H ou rs a Part/Service orders for parts required for outage
Generate
RFQ for parts required for outage
cyc
le
Generate RFQ to I&RS for Parts Inspections
Verify contract requirements for use of third party used parts
Identify parts requirements
Generate part order for parts required for outage w/o Quote
B e fo
re
Review
Parts Quotes
64
Prepare Quote for Capital Cores
Provide parts requirements recommendation for outage
Reconcile the parts list versus actual inventory
S a vin g s
Get/Validate part 37
numbers
Parts Order to GEEPI for Used Parts for Unplanned Outage
Parts Order to GEEPI for New Parts for Unplanned Outage
Review Quotes for Parts Lists for Unplanned Outage
A fter
Check Other Service Directors for Parts Availability
Request to Other Service Directors for Parts for Unplanned Outage
Replenish Parts Borrowed from Other Service Directors
1Check Responsibility for Parts Procurement for Work (Quick Turnaround)
2 Used Parts Availability and Pricing
Check GEEPI for
3
Check GEEPI for New Parts Availability and Pricing
Total of automated Activities - 21
Parts Orders Degree of Automation - Before and

Hrs Manual Automate Savings
0After EAM
Dur Hrs Manual Automate Dur

2
16
4
25
2
2
20
4
15
2 Number of
Activities
2
10
2
4
2
4
4
2
8
4
2
2
4
16
2
4
2
2
2
101
5
0
Before
0
1
1
0
2
1
1
1
2
1
1
4
4
2
0
0
1
1
4
1
2
1
2
2
2
After
37
64 hours of savings per cycle
16
0
3
2
0
3
Manual
1
Automated
1
0
3
1
0
0
0
8
4
1
1
0
15
0
3
0
0
0
64
Unmasking the Hidden Factory
Using UDAs, categorize activities

Value-Added, Non-Value Added
Reason for doing (Safety, Regulatory, Documentation/Reporting,
Value-Added, Other)
Leverage knowledge of Subject Matter Expert
Identify and quantify Hidden Factory

Recognize Project Opportunities
Process Mapthe Hidden Factory
ProActivity and Six Sigma

Process
Discovery &
Capture
Unmasking
the Hidden
Factory
Project
Identification
Process
Analysis
Project
Scoping
Questions??
Contact Us
If you would like more information on ProActivity

Phone: 617-332-0095
Email: info@proactivityinc.com
Web site: http://www.proactivityinc.com
Visit our booth at the ISSSP Leadership Conference, October

1-3, 2001 at the Hyatt Regency at Gainey Ranch in
Scottsdale, AZ

Discover The D' in Dmaic

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Discover the D in

ProActivity Company Confidential

Enables comprehensive discovery, understanding, and

Business Process Knowledge vs. models

Bridges the communication gap between the Business Analyst

Customers use ProActivity to:

Redesign their demand chain

Shorten their supply chain

Implement standardized ERP

Implement sales force automation

Support merger & acquisitions

Establish & extend E-operations

Digitize the FDA approvals process

ProActivity Company Confidential

ProActivity is the first and only product

ProActivity Company Confidential

Superior results fasterfor less

What normally took 4 to 6 weeks, got done in 7 days.

ProActivity Company Confidential

The Process Knowledge Base

Unlike modeling or drawing tools, ProActivity captures business process

Automatic generation of process

R eceive ord er n otification

Process knowledge can be continually updated, shared, and re-used

Enterprise Process Sharing

ProActivity Company Confidential

The ProActivity & Six Sigma Fit

Process Discovery and Capture

Project Identification and Project Scoping

Analysis and Capture of Process Information in Process

Unmasking the Hidden Factory

ProActivity Company Confidential

Six Sigma Transactional Projects

Service processes dealing with the flow of information, paperwork,

Many silos and people involved

Difficult to define metrics; little existing data

Hard to identify problem

Butpayoff estimated to be easily DOUBLE

ProActivity Company Confidential

Process Discovery and Capture

Powerfulbut simplemethodology for identifying and

ProActivity Company Confidential

ProActivity Process Hierarchy

ProActivity Company Confidential

Detailed, Complete Knowledge Discovery

ProActivity Company Confidential

In Discovery, subject matter experts

Consistency and Completeness

Enables high quality analysis

ProActivity Company Confidential

One of the early Six Sigma proverbs was:

ProActivity Company Confidential

Project Identification & Scoping

Cast a wide net

Analyze the big picture

Identify Projects and Project Scope

ProActivity Company Confidential

Process Mapby Organization

ProActivity Company Confidential

Create New SwimlanesEasy, FAST

ProActivity Company Confidential

Process Mapby Role

ProActivity Company Confidential