ENGL 230 ENTIRE COURSE

PROFESSIONAL COMMUNICATION
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ENGL 230 Entire Course Professional Communication

ENGL 230 Quiz Week 1 DeVry

(TCO 1) What is the exchange of oral, written, and nonverbal messages among
people working to accomplish common tasks and goals?
Attitudes
Opinions
Organizational Communication
Individual beliefs
(TCO 1) Maintaining candor, avoiding deception, keeping messages accurate, and
maintaining consistent behavior are some guidelines for sustaining:
Communication values

Political behavior
Ethical communication
Goal-directed behavior
(TCO 1) Evaluate the following goal in terms of the goal setting guidelines discussed in
the chapter: I want to complete the weekly schedule at least three days before it is
due.
According to the guidelines, this is an appropriate goal.
This is not an appropriate goal.
A better goal is: I will complete the weekly schedule and have the supervisor review it
for errors at least three days before it is due.
This goal should read: Ill try to have the schedule completed at least a day before it is
due so as to avoid any conflicts with the supervisor.
(TCO 1) Trading favors, appearing successful at tasks, associating with the right
people, and making concessions to obtain others compliance are some political
strategies you should use only after asking yourself:
What is my motivation or intent in making this decision?
Can I get my way by doing this?
Will I get promoted by doing this?
Is everyone doing it?

(TCO 1) When you show that you are interested in what another person has to say by
being receiver-oriented, receptive, and responsive to his or her message, you are
demonstrating:
Openness
Certainty
Neutrality
Supportivess
(TCO 1) What are some of the advantages of communication openness?
Supervisors know everything that is going on, upper management can take control of
decisions, and on-the-job performance improves.
Role clarity, organizational performance, and information adequacy are improved.
Everyone knows what everyone else is doing, resulting in fewer misunderstandings and
greater freedom.
There are no advantages to communication openness.
(TCO 1) Internal communication includes understanding all of the following elements:
Downward, upward, and external communication.
Upward, downward, and tall versus flat structure.
Downward, upward, horizontal, and informal networks.
Horizontal networks only.

(TCO 1) Why is an understanding of communication anxiety so important to the

strategic communication process?
Communicating effectively with even the slightest amount of anxiety is discouraged.
Having any amount of communication anxiety will prevent a person from becoming a
strategic communicator.
Managing anxiety is not as important as identifying the source of the anxiety.
Learning how to manage anxiety in different contexts greatly enhances a persons ability
to develop effective communication strategies.
(TCO 1) What is the first step in the goal-setting process?
Obtain feedback
Set a performance goal
Identify the problem
Map out a strategy
(TCO 1) Next week, Clark will give his most important budget proposal presentation.
He knows that now, more than ever, he must carefully practice the presentation several
times if he hopes to have the proposal accepted. Which component of the model of
strategic communication is most applicable to this scenario?
Goal setting
Situational knowledge
Communication competence
Anxiety management

(TCO 2) Communication between the British Prime Minister and the German
Chancellor would be considered:
Interracial.
Cross-cultural.
International.
Interethnic.
(TCO 2) Tom leaves work early to Christmas shop for his niece and nephew. He does
not have children himself, but he thinks he is safe buying his niece a doll and his
nephew a fire truck. The above is an example of which negative stereotype below?
Age
Religion
Gender
Ethnicity
(TCO 2) In the broadest sense, sexual harassment in the workplace includes:
A worker asking a coworker to lunch to discuss business.
Inappropriate demands made on an employee, producing an uncomfortable work
environment.
Having to stay late to work on a project with an approaching deadline.
Telling a worker he or she cannot work on a project because he or she has no
experience in the area.

(TCO 2) Self perspectives, organizational contexts, and discourse from conflict are all
important components of:
The cultural metaphor model.
The legal guidelines for diversity.
The cultural communication conflict triangle.
None of the above
(TCO 2) Total knowledge and complete understanding of another culture is:
Common if the cultures are similar in religious beliefs.
Impossible.
Needed for successful communication to occur.
Damaging to a persons self-perspective.
(TCO 2) Virginia recognized that one of her shortcomings identified in last quarters
performance appraisal was that she seldom seemed to listen well to others. At this
quarters appraisal, she is planning to describe to her manager the ways she has tried
to improve her listening habits. Virginia is considering which strategic communication
component?
(TCO 2) Prejudice is a negative preconception about:
Goal setting
Situational knowledge
Communication competence
Anxiety management

(TCO 2) What is the study of cultural communication between representatives of

different nations?
International communication
Interracial cultural communication
Interethnic cultural communication
Language culture
(TCO 2) Unaddressed sites of conflict:
Do not increase tension.
Can be managed.
Create tension that can stop work or hinder relational activity.
Can always be resolved.
(TCO 2) Culture is:
The study of linguistic meanings of words.
The language shorthand used by people in a particular trade or profession.
The study of the social and political significance of verbal and nonverbal language as
signs.
A broad term that explains how people from various nations and cocultures act and
speak
as they do.
ENGL 230 Activity 5 Outline Week 2 DeVry

The assignment is Activity #5 on page 382. You are given a list of different aspects of a
job description and you must create a topical outline that will contain two main points,
with subpoints and some sub-subpoints. You must use only the words provided. The
assignment will be graded on how well you follow proper outline technique including
correct use of Roman numerals, letters for the sub-categories, and logical sequencing.
Outlines require that if you have a Roman numeral I, you must have a Roman numeral
II. The Roman numerals represent main points. Also, outlines require that if you have
an item A, you must have an item B. Please be sure you submit the assignment in this
format, and check your work for any misspellings prior to submission.
1.

Responsibilities

2.

File reports

3.

One report from marketing

4.

One report from production

5.

Files should

ENGL 230 Mini Power Point Presentation Week 3 DeVry

This week, you will create and record an informative miniPowerPoint presentation. Your
audience is a group of company colleagues who follow the stock market and take turns
keeping each other informed on whats new with the Fortune 1,000. Choose IBM,
Disney, or Wal-Mart. Then, create a thesis statement that.
7 Slides and Speaker Notes
Slide 1 Speaker Notes
Good morning/good afternoon. I am (your name) and Im here to give a presentation of
IBMs stock performance in 2013 and speculations about the companys stock
performance in 2014. Although IBM is a known leader in the field of technology, even

big giants like IBM fall. However, despite the companys very poor performance in the
Dow in 2013, experts predict that the company will again rise in 2014.
Slide 2 Speaker Notes
Although Im sure that most of you are familiar with IBM, I will provide a brief
ENGL 230 Quiz Week 3 DeVry

(TCO 4) In adapting to listeners, speakers have to take into account the __________
levels of the audience.
Knowledge, acceptance, and interest
Acceptance, rejection, and intelligence
Knowledge, size, and range
Acceptance, size, and rejection
(TCO 4) Which type of presentation is designed to answer How questions, such as
How
does this work?
Demonstration
Explanation
Entertaining
Persuasion
(TCO 4) What presentations share information, shape perceptions, and set agendas?
Point by point

Persuasive
Entertaining
Informative
(TCO 4) What type of presentation educates listeners to help them gain or improve on
specific skills?
Regular, scheduled meetings
Training
Report
Briefing
(TCO 4) Descriptive presentations seek to satisfy audience members need to:
Have facts, figures, and other data
Learn how to do something
See how something works
Have order
(TCO 4) Successful informative presentations:
Motivate audience curiosity
Connect with audience values
Give audience members a reason to listen

All of the above

(TCO 4) How does the chronological pattern organize main points?
In order of importance
In a geographical sequence
In a time sequence
In a cause and effect sequence
(TCO 4) Which criterion should a speaker rely on in choosing the best pattern of
organization for a presentation?
The goal of the presentation determines the pattern
The size of the audience determines the pattern
The length of the speech determines the pattern
The number of main points determines the pattern
(TCO 4) What type of informative presentation addresses what questions?
Explanation
Persuasion
Demonstration
Description
(TCO 4) Which of the following actions can a speaker take to help listeners best
overcome their physiological noise?

Make sure that a microphone is present

Make sure the presentation is interesting and captivating
Make sure to use a range of voice inflections and pacing
Make sure to adjust the temperature in the room the night before
(TCO 5) Which type of persuasive presentation serves to maintain the status quo and
strengthen the audiences attitudes, values, and beliefs?
Refutation
Call to action
Reinforcement
Explanation
(TCO 5) Maslows system of needs is based on the argument that __________ level
needs must be satisfied before __________ level needs can be motivating factors.
Higher; lower
Larger; smaller
Lower; higher
Lower; lower
(TCO 5) What does the use of the listeners perspective in a persuasive presentation
mean?
Understanding what makes the listener tick

Understanding what motivates the speaker

Describing what makes the speaker tick to the audience
Relating to the audience on a new level
(TCO 5) __________ means an audience can be persuaded on the basis of who the
source is or what the source said.
Opinion
Source credibility
Trustworthiness
Resources
(TCO 5) Of the three components of source credibility, which deals with the way a
source is perceived, in terms of being honest, friendly, warm, agreeable, or safe?
Trustworthiness
Dynamism
Competence
Eccentricity
(TCO 5) One important way a speaker gains extrinsic credibility is through:
A forceful conclusion to the presentation
Citation of all sources of data
The strong introduction given about the speaker

Another speaker preceding the main speaker

(TCO 5) Speeches for special occasions in the workplace always require:
Senior executives
Formal attire
Brevity
Focus on success
(TCO 5) Which of the following components is found in a persuasive presentation but
should not be incorporated in an informative presentation?
Support material
Call to action
Humor
External sources
(TCO 5) In all public speaking situations, it is important to do which of the following?
Analyze the audience demographics
Identify the reasons for the audience members presence
Understand the organizational culture and environmental dynamics
All of the above
(TCO 5) When preparing an introduction, what question should the introducer always
keep in mind?

Who is the speaker?

What will the speaker want me to say?
How long has the audience been there?
What is meaningful to this group?
ENGL 230 Informative Outline Week 4 DeVry

For Week 4 you are asked to complete an outline for your Informative Speech. Please
be sure to follow the Outline Template in Doc Sharing. Remember to include an
introduction, thesis, target, audience, body of the outline (with at least three main points
(Roman numerals) and two levels of subpoints (letters and numbers), conclusion, visual
explanation, and reference page (using correct APA formatting.) You might also want to
review the speechguidelines.docx in Doc Sharing for more information.
Title of Presentation: How Viral Marketing Can Improve a Companys Sales
Name of Presenter:
Description of Business Audience: Entrepreneurs and business professionals
who are exploring new ways of marketing their companys products
Introduction
We all know that viral videos are fun to watch, but with their ability to spread like wildfire,
how can entrepreneurs use the same concept in improving their companys sales? With
everyone using social media, how can we use concepts such as viral marketing for the
benefit of our businesses? In this presentation, I will discuss
ENGL 230 Ball Corporation Practicing Business Communication
Week 4 DeVry

The assignment in Week 4 is to read the Ball Corporation article on pages 106 and 107,
then answer the four questions for critical thinking at the end. When answering the
questions, you should answer the questions completely using both textbook definitions
and your own experiences and examples (or an outside source, in which case you need
to cite the source). So you might first answer with what are typical influences (from the
book), and then speak to what typically influences you and give an example of your
experience.
How a Small Margin of Error Affects Communication on a Project
A small margin for error makes communication on a project critical, especially when the
project is as complex as the projects being developed by Ball Aerospace (OHair,
Friedrich & Dixon, 2011). Communication must be precise, clear and timely so that
everyone
Differences in How the Writer Acts in Face-to-face Meetings
Compared to Telephone Conference Calls
In face-to-face meetings, the writer tends to be more
Written Communication vs. Oral Communication
The written form of communication decreases the chances of interruption (OHair,
Friedrich & Dixon, 2011). Textual
Listening Hurdles
One of the writers listening hurdles is that he tends to become a passive listener
(OHair, Friedrich & Dixon, 2011) in that he fails
ENGL 230 Informative Speech Power Point Presentation Week 5
DeVry

15 Slides with Speaker Notes

For the Week 5 assignment you were asked to create an informative speech in
PowerPoint with audio. Please be sure to review speechguidelines.docx in Doc Sharing
for complete information on the speech requirements.
Slide 5: There are various tools that can be used for viral marketing, but the key thing
to remember is that viral marketing is driven by content. As we all know, social media
websites such as Facebook and Twitter are the most common and popular tools for
Slide 9:
Here are some more dos and donts for having an effective viral marketing initiative. The
first is that it should have an unexpected theme. It should contain an element of
surprise, which would increase the users curiosity; thus, increasing the views
Slide 13:
To conclude this presentation, Id like to reiterate that if done properly, viral marketing is
a great way to spread the word about your companys product or
ENGL 230 Interviewing Activity 1 Assignment Week 6 DeVry

Complete Activity #1, located on page 257 in our eBook or page 256
in our printed textbook.
For this activity, please construct a series of questions that you
would ask in the opening portion of the following types of
interviews:
1.
1.

Which types of buildings would require permits for?

2.

What are the requirements for obtaining a building permit?

1.

How long have you been working in the company?.

2.

ENGL 230 Quiz Week 6 DeVry

(TCO 8) More than 90 percent of business organizations provide training in

___________ for their employees.
Telephone operation
Cash register operation
Interpersonal communication
Leadership
(TCO 8) Which of the following could be an obstacle to the achievement of goals in the
interview?
An uncomfortable setting and an inconvenient time for the interview
Sufficient preparation by the interviewer
The interviewee talking enthusiastically
Willingness to contribute on the part of the reviewer
(TCO 8) What three concepts bear on question meaning?
Clarity, relevance, and bias
Opening, body, and closing
Bias, sequence, and form
Alternatives, lists, and prestige

(TCO 8) The interviewer who asks him or herself such questions as Will the
interviewee know what the interview is about? and Will the interviewee want to
participate in the interview? is addressing which two components of the interviews
opening?
Orientation and motivation
First impressions and orientation
Credibility and motivation
(TCO 8) What form of question is the following: Do you believe that women should be
allowed to take combat roles in the military?
Secondary
Closed
Open
Loaded
(TCO 8) Which of Carl Rogerss five response categories seeks to reassure, pacify, or
reduce the interviewee s intensity of feeling?
Evaluative
Understanding
Supportive
Interpretative
(TCO 8) In a highly scheduled interview, the interviewer prepares an interview
schedule that contains:

Potential topics and subtopics.

All major questions with possible probe questions under each major question. The
questions are asked in the order in which they are listed, but the probes may or may not
be used.
All of the questions that will be asked (including all probe questions) and the exact
wording that will be used with each interviewee. Every interviewee received exactly the
same questions in exactly the same order.
Not only all questions but also all answer options.
(TCO 8) Possible obstacles to a successful interview process may include:
Confusion and trauma.
Lack of courtesy and forgetfulness.
Distracting subconscious behaviors.
All of the above
(TCO 8) __________ is (are) the process of finding a job through personal contacts at
other organizations.
Internships
Networking
Personal job application
Employee referrals
(TCO 8) Many companies receive as many as two hundred applicants for a job. Of that
pool, ___________ candidates will be called for a first interview.

Twenty to thirty
Three to five
Twenty to twenty-five
Eight to ten
(TCO 8) __________ of the 1964 Civil Rights Act prohibits discrimination in
employment on the basis of color, race, religion, sex, or national origin.
Amendment Fourteen
Title VII
Amendment Nineteen
Title IX
(TCO 8) In preparing for an interview, what does the interviewee do to learn as much
about the potential employer as possible?
Research the company
Write a personal biography
Get work experience
Write a tailored cover letter
(TCO 8) The interviewee designs the rsum and cover letter based on __________
and on research about the company.
organizational structure

business purpose
personal biography
work experience
(TCO 8) If an applicant thinks she or he has been asked an illegal or discriminating
question during an interview, what course of action should the applicant take?
Attempt a citizens arrest because the law requires the employer to prove that no
discrimination took place.
Give a false answer to the question.
Refuse to answer the question.
Politely clarify the question, and place the ball back in the interviewers court.
(TCO 9) What type of feedback is most effective in motivating employees?
Mostly corrective
Negative only
Both corrective and supportive
Both positive and evaluative
(TCO 9) Which of the following discriminatory questions is considered illegal?
Do you qualify for minority status?
Can you work overtime?
Are you willing to relocate?

Have you been convicted of a felony?

(TCO 8) What makes an interview question effective?
An interview question will be effective if it brings

ENGL 230 Persuasive Outline Week 7 DeVry

For Week 7 you are asked to complete an outline for your Persuasive Speech. Please
be sure to follow the Outline Template in Doc Sharing. Remember to include an
introduction, thesis, target, audience, body of the outline (with at least three main points
(Roman numerals) and two levels of subpoints (letters and numbers), conclusion, visual
explanation, and reference page (using correct APA formatting.) You might also want to
review the speechguidelines.docx in Doc Sharing for more information.
Title of Presentation: Proposal for Additional Company Network Security and
Firewall Protection Measures
Name of Presenter:
Description of Business Audience: The audience consists of members of the
IT department management team. They are responsible for evaluating my proposal and
making
Introduction

Sony Playstations loss of $171 million in damages from a network

breach in 2011 (Phneah, 2012)

Topics that the presentation will cover

Thesis statement

Introduction of the speaker

Thesis Statement: IT security breaches caused much damage and loss for an
enterprise, making tighter
Body of Outline

1.

Risks, Threats, and Vulnerabilities

2.

What are risks, threats

ENGL 230 Tootsie Roll Industries, Inc. Week 7 DeVry

Week 7 Assignment Practicing Business Communications:

The assignment in Week 7 is to read the article about Tootsie Roll on pp 328-329 and
answer the five questions for critical thinking at the end. When answering the questions,
you should answer the questions completely using textbook definitions, examples from
the Tootsie Roll story, and your own experiences and examples (or an outside source, in
which case you need to cite the source). Using terminology from the text connects your
answers to the core concepts of communication and negotiation in Chapter 11. So you
might first answer with examples from the Tootsie Roll story that support your position
and then share the relevant concepts from your text. Giving examples from your
experience can help demonstrate your knowledge of communication and negotiation
concepts and connect the topics to the real-world.
TRI (Tootsie Roll Industries) communicates its values to suppliers
and employees by keeping the communication lines open between
them and the companys management team. For example,
employees are allowed to join or sit in on meetings of other
departments. They are also aware of and are involved in the
decisions being made by the company. This promotes transparency
within the company. On the other hand, when it

ENGL 230 Persuasive Speech Week 8 DeVry

For the Week 8 assignment you were asked to create a Persuasive Speech in
PowerPoint with audio. Please be sure to review speechguidelines.docx in Doc Sharing
for complete information on the speech requirements.

15 Power Point Slides with Speaker Notes

Preview:
Slide 1:
Good afternoon. Did you know that in 2011, Sony incurred damages amounting to $171
million due to a security breach that occurred in Sony PlayStation Network? To think
that Sony is a big company that we can presume to have the best security-related
technologies in place. And yet, their system was still infiltrated. This means that no
business entity is entirely safe from security breaches and that a companys security
measures should.

ENGL 230 Professional Communication Discussions ALL 7 Weeks All

Students Posts 367 Pages DeVry

ENGL 230 Communication Discussions 1 Week 1 All Students Posts

29 Pages DeVry

In your opinion, does the success-or failure-of an organization depend on how

effectively its members communicate, or not? How do organizations establish
goals? How can communication help an organization achieve its goals? What
implications do the information age and globalization have for organizational
communication? What barriers might exist in a company with offices all over the world?

What barriers might exist in an organization that relies heavily on electronic forms of
communication versus face-to-face communication?

ENGL 230 Language Culture Discussions 2 Week 1 All Students Posts

26 Pages DeVry

What does the term language culture include, and how might you analyze
your language culture? Who could help you? Which research or library sources could
be informative? Every human being has a unique, personalized language culture. Your
own language culture is built from all your life experiences, locations lived, groups spent
time around, occupations, majors, hobbies, and more. (1) Can you explain your own
language culture? (2) How can any language cultureyour own or someone elsesbe
analyzed and understood? How you are perceived by your audience is a big part of
communication. Have any of you ever had any misunderstandings that stemmed from
cultural differences?

ENGL 230 Communication and Language Culture Discussions Week 1

DeVry

ENGL 230 Business Presentations Discussions 1 Week 2 All Students

Posts 29 Pages DeVry

What are some common reasons for presentations in a business or professional

setting? What are some of the benefits of making or listening to presentations in the

workplace? Why is public speaking frightening to you? List the techniques you use to
overcome your fear of public speaking? What benefits and/or challenges have you
experienced when giving professional presentations?
ENGL 230 Public Speaking Discussions 2 Week 2 All Students Posts
26 Pages DeVry

How might you handle the following situations? You arrive to give your speech and are
asked to speak for an hour instead of for thirty minutes because a second speaker has
canceled. Someone interrupts you, saying that you are not speaking on the subject the
audience has come to hear. What do you consider as good delivery? What delivery
techniques work for you?

ENGL 230 Business Presentations and Public Speaking Discussions

Week 2 DeVry

ENGL 230 Informative Speaking Discussions 1 Week 3 All Students

Posts 27 Pages DeVry

Why are informative presentations useful? Describe and give examples of the three
major functions of informative presentations. Why is knowing your audience important?
How does the audience affect how you shape your message and the information you
share? Can anyone think of other types of audiences? How might the setting and
surroundings affect your speaking situation? How does that relate to sources of noise
that our text describes?

ENGL 230 Ethics and Persuasive Speaking Discussions 2 Week 3 All

Students Posts 26 Pages DeVry

Imagine that you are trying to persuade your employer to buy a particular Brand X
portable computer for employees to use for business trips. You are to make a
presentation to a management committee, and you want to give members convincing
evidence for your recommendation. You also want to make the presentation in an
ethical fashion. You like the selected model for a variety of reasons, including the fact
that your spouse works part time for Brand X and has told you a lot of good things about
it. As you think through the presentation, what, if any, ethical issues will you encounter?
What are some possible ways of dealing with them? Which will you choose? Might your
answer change if you or your family owned stock in Brand X? Why or why not? in
deciding how much information to present, do you have an ethical responsibility to
present all sides of an issue? For example, does a district attorney have a responsibility
to tell a grand jury about all known facts of a case? Should a sales representative for a
drug manufacturer tell doctors about the side effects of a drug? Should an army
recruiter tell potential recruits about both the advantages and disadvantages of military
life? What criteria would you use in deciding the answers to these questions?
ENGL 230 Informative Speaking Ethics and Persuasive Speaking
Discussions Week 3 DeVry

ENGL 230 Hearing and Listening Discussions 1 Week 4 All Students

Posts 25 Pages DeVry

Whats the difference between hearing and listening? Please provide experiences or
examples. What other differences do you know of between hearing and listening? What
is listener anxiety? Why is it a particularly serious problem in business settings? Class,
even when audience members have the best of intentions (which goes a long way) they
are never going to remember all of the information. What are you going to do to help
your audience with retention?
ENGL 230 Verbal and Nonverbal Skills Discussions 2 Week 4 All
Students Posts 26 Pages DeVry

Describe a situation in which a coworkers nonverbal communication contradicted his or

her words. Which message was stronger? What might be some reasons for the lack of
alignment? How can we make sure our body language, including facial expressions,
matches what were saying? Class, in Week 3 we discussed how much the audience or
venue of a presenation affects clothing and other choices with regard to appearance.
How can the physical appearance of a speaker effect the audience? For example, a
speaker dressed in a very casual and inappropriate way might cause the audience to
question the speakers credibility. What else? Do have any specific examples you can
share? How can you be certain that you are presenting the correct appearance when
you are the speaker?

ENGL 230 Hearing and Listening and Verbal and Nonverbal Skills
Discussions Week 4 DeVry

ENGL 230 Leadership Tactics Discussions 1 Week 5 All Students

Posts 28 Pages DeVry

Management has always used fear to some degree. Although most leadership books
ignore this tool altogether, in favor of more accommodating techniques, many highly
successful executives use terror to lead their employees. Scott Snook, a Harvard
Business School professor of organizational behavior, suggests that fear can become a
barrier to taking risks, but, at the same time, it can provide the essential emotional kick
needed to meet a challenge. The use of fear to lead can cause many problems because
no one will question the leadership or suggest changes. For example, Enron had its
employees rank one anothers performance every year and then fired the lowest ten
percent. This practice could not have made questioning authority easy, and such
questions could have helped to avoid Enrons scandal and collapse. Workers who have
more credentials and experience are less reliant on a single employer, and for them,
fear-inspiring bosses are less of a factor. In strong economic times, workers are more
difficult to come by, so bosses must be careful. However, in times of downturn, such as
in the last few years, management has had more power over employees, and cracking
the whip has become more common. Most successful companies are made up of
people who are productively neurotic. That is, their neuroses makes them more
productive workers because they have a strong, self-imposed fear of failure. Firms
with such workers dont use fear directly to encourage employees; rather, they simply
reinforce peoples own natural tendency to strive for success.
Do you think it is ethical for an organization to allow its leaders to use fear as a
communication tactic? What have your experiences with fear as a leadership tool been?
What do you all think of fear as a management tool? If you have been in this situation
with a manager, please share your experience. Do any of us employ this technique as a
manager?

ENGL 230 Leadership Styles Discussions 2 Week 5 All Students Posts

25 Pages DeVry

Do you believe that there is a single leadership style that is effective in most situations?
If you do, explain what that style is and why it is effective. If you dont, please explain
your position. Do you consider yourself a leader? Have you had the opportunity to be a
leader in the workplace? If not, tell us about other situations where you have been a
leader? How would you describe your leadership style? Have any of you ever
experienced leadership anxiety? What are some of the methods to handle leadership
anxiety?

ENGL 230 Leadership Tactics and Leadership Styles Discussions

Week 5 DeVry

ENGL 230 Job Interviews Discussions 1 Week 6 All Students Posts 25

Pages DeVry

In todays computer driven business world, job interviews may likely occur online in a
series of e-mail exchanges. How do you believe you might perform in an online
interview, compared to a traditional face-to-face interview? Can you imagine that you
might feel at an advantage or a disadvantage? Why? Do you believe these three
characteristics exist in an online or e-mail interview? Why/Why not? So tell me, how
can you prepare for a phone interview? An e-mail exchange? Face to face interview? Is
it all the same or different?
ENGL 230 Employee Appraisal & Disciplinary Interview Discussions 2
Week 6 All Students Posts 26 Pages DeVry

Why are effective performance appraisal interviews critical to healthy supervisoremployee relations? Can disciplinary interviews improve relations? How does

communication competence come into play in both scenarios? What experiences have
you had with performance appraisals? How might your manager more effectively
conducted your appraisal? Class, have you ever been yelled at by a coworker or
supervisor? If yes, how did it make you feel? If you dont mind, tell us about the
situation. How could you and/or the supervisor/coworker have handled the
communication differently? When you reply, look back to the chapter for this week on
employee appraisals and disciplinary action to support your suggested solution to the
problem.

ENGL 230 Job Interviews Employee Appraisal & Disciplinary

Interview Discussions Week 6 DeVry
ENGL 230 Manager-Employee Relationship Discussions 1 Week 7 All
Students Posts 24 Pages DeVry

Cherie is an accountant for a large advertising agency. After receiving notice of a

prospective, large account, she thinks of a creative advertising campaign and tells her
idea to Charles, her manager. Charles shoots down her idea and reminds her that her
job is accounting. Several days later, the design team visits Charles and asks him for
more details on his brilliant campaign idea. Cherie realizes that the campaign being
discussed is her idea. What does this outcome indicate about the communication
climate and power holding in the agency? If you were Cherie, would you approach
Charles about stealing your idea, or would you show support for your manager? Why?
Class, Im sure that this weeks scenario will prove to be an interesting conversation. To
get us started, lets address a few issues: Have you experienced a similar situation in
your own professional experience to that of Charles and Cherie in the scenario? Please
tell us about it. How did you resolve it? Review the steps for improving relationships with
others (195). How would you use these steps to address the situation described above?

ENGL 230 Coworker Relationship Discussions 2 Week 7 All Students

Posts 25 Pages DeVry

When it comes to coworkers, why are strong interpersonal relationships important in

business?
How do you build and maintain those relationships while keeping professionalism at the
forefront? What are some challenges you face in doing so? As you respond to this
question, tell us of any real examples you can recall where you had a co-worker who
didnt handle a situation in an appropriate way What happened? What might have
been different had that person adjusted to the specific situation?
ENGL 230 Manager-Employee Relationship and Coworker
Relationship Discussions Week 7 DeVry