Complaint Log Sheet 2014 (Running)

UNILEVER
PAKISTAN LTD.
S.#
Complaint #
Date
Complaint
Description of Complain
Raised by
[Plant Name]/Person
RYK-14-01
24.01.2014
Damage
Damage
KDC
RYK-14-02
18.02.2014
Damage
Leakage
TUR
RYK-14-03
21.02.2014
Shortage
Tablets short
MUX
RYK-14-04
24.02.2014
Damage
Leakage
MUX
RYK-14-05
28.02.2014
Shortage
Shortage
LHE
UNILEVER
PAKISTAN LTD.
S.#
Complaint #
Date
Complaint
Raised by
[Plant Name]/Person
RYK-14-06
15.03.2014
Shortage
Tablets short
MUX
RYK-14-07
18.03.2014
Damage
Damage
TUR
RYK-14-08
19.03.2014
Damage
Damage
MUX
RYK-14-09
29.03.2014
Damage
Damage
MUX
10
RYK-14-10
04.04.2014
Damage
Damage
KDC
UNILEVER
PAKISTAN LTD.
S.#
Complaint #
Date
Complaint
Raised by
[Plant Name]/Person
11
RYK-14-11
8.04.2014
Damage
Damage
LHE
12
RYK-14-12
9.04.2014
Damage
Damage
TUR
13
RYK-14-13
14.04.2014
Damage
Damage
KDC
14
RYK-14-14
17.04.2014
Interchange
Interchange
FDC
15
RYK-14-15
21.04.2014
Damage
Damage
LHE
UNILEVER
PAKISTAN LTD.
S.#
Complaint #
Date
Complaint
Raised by
[Plant Name]/Person
16
RYK-14-16
02.05.2014
Shortage
Shortage
LHE
17
RYK-14-17
8.05.2014
Damage
Leakage
MUX
18
RYK-14-18
10.05.2014
Damage
Damage
MUX
19
RYK-14-19
12.05.2014
Shortage
Shortage
LLM
20
RYK-14-20
19.05.2014
Shortage
Tablets short
MUX
UNILEVER
PAKISTAN LTD.
S.#
Complaint #
Date
Complaint
Raised by
[Plant Name]/Person
21
RYK-14-21
19.05.2014
Interchange
Interchange
SDC
22
RYK-14-22
23.05.2014
Damage
Leakage
MUX
23
RYK-14-23
26.05.2014
Damage
Leakage
KHI
24
RYK-14-24
26.05.2014
Damage
Damage
TDC
25
RYK-14-25
09.06.2014
Damage
Damage
SDC
26
RYK-14-26
10.06.2014
Damage
Damage
KHI
27
RYK-14-27
10.06.2014
Excessive
Excessive
KHI
UNILEVER
PAKISTAN LTD.
S.#
Complaint #
Date
Complaint
Raised by
[Plant Name]/Person
28
RYK-14-28
10.06.2014
Shortage
Shortage
LHE
29
RYK-14-29
11.06.2014
Interchange
Interchange
SDC
30
RYK-14-30
19.06.2014
Damage
Leakage
LLM
31
RYK-14-31
23.06.2014
Interchange
Interchange
LDC
32
RYK-14-32
29.06.2014
Damage
Leakage
TDC
33
RYK-14-33
01.07.2014
Damage
Damage
SDC
34
RYK-14-34
03.07.2014
Damage
Damage
KHI
35
RYK-14-35
06.07.2014
Damage
Leakage
LLM
UNILEVER
PAKISTAN LTD.
S.#
Complaint #
Date
Complaint
Raised by
[Plant Name]/Person
36
RYK-14-36
12.07.2014
Damage
Leakage
LDC
37
RYK-14-37
14.07.2014
Damage
Leakage
LLM
38
RYK-14-38
15.07.2014
Damage
Leakage
TDC
39
RYK-14-39
15.07.2014
Damage
Leakage
LLM
40
RYK-14-40
16.07.2014
Shortage
Shortage
LDC
41
RYK-14-41
21.07.2014
Damage
Leakage
MUX
42
RYK-14-42
25.07.2014
Damage
Leakage
TDC
43
RYK-14-43
25.07.2014
Shortage
Shortage
TDC
44
RYK-14-44
25.07.2014
Damage
Leakage
LDC
45
RYK-14-45
25.07.2014
Leakage
Leakage
LLM
UNILEVER
PAKISTAN LTD.
S.#
Complaint #
Date
Complaint
Raised by
[Plant Name]/Person
46
RYK-14-46
26.07.2014
Leakage
Leakage
LDC
47
RYK-14-47
28.07.2014
Leakage
Leakage
MUX
48
RYK-14-48
Leakage
Leakage
LDC
49
RYK-14-49
08.07.2014
Leakage
Leakage
LDC
50
RYK-14-50
12.07.2014
Leakage
Leakage
LDC
51
RYK-14-51
14.07.2014
Leakage
Leakage
LLM
52
RYK-14-52
15.07.2014
Leakage
Leakage
TDC
53
RYK-14-53
15.07.2014
Leakage
Leakage
LLM
54
RYK-14-54
03.08.2014
Shortage
Shortage
LDC
55
RYK-14-55
04.08.2014
Leakage
Leakage
LDC
56
RYK-14-56
08.08.2014
Leakage
Leakage
LDC
04.07.2014
UNILEVER
PAKISTAN LTD.
S.#
Complaint #
Date
Complaint
Raised by
[Plant Name]/Person
57
RYK-14-57
12.08.2014
Leakage
Leakage
LDC
58
RYK-14-58
13.08.2014
Leakage
Leakage
LDC
59
RYK-14-59
18.04.2014
Damage
Damage
LDC
60
RYK-14-60
18.04.2014
Leakage
Leakage
TDC
61
RYK-14-61
21.08.2014
Leakage
Leakage
LDC
62
RYK-14-62
21.08.2014
Shortage
Tablets short
MUX
63
RYK-14-63
29.08.2014
Leakage
Leakage
LDC
64
RYK-14-64
30.08.2014
Shortage
Shortage
FDC
65
RYK-14-65
30.08.2014
Shortage
Shortage
SDC
UNILEVER
PAKISTAN LTD.
S.#
Complaint #
Date
Complaint
Raised by
[Plant Name]/Person
66
RYK-14-66
31.08.2014
Leakage
Leakage
TDC
67
RYK-14-67
31.08.2014
Leakage
Leakage
TDC
68
RYK-14-68
02.09.2014
Leakage
Leakage
TDC
69
RYK-14-69
02.09.2014
Leakage
Leakage
LDC
70
RYK-14-70
03.09.2014
Damage
Leakage
KHI
71
RYK-14-71
03.09.2014
Damage
Damage
TDC
72
RYK-14-72
04.09.2014
Damage
Damage
TDC
73
RYK-14-73
04.09.2014
Damage
Damage
LDC
UNILEVER
PAKISTAN LTD.
S.#
74
Complaint #
RYK-14-74
Date
05.09.2014
Complaint
Damage
Raised by
[Plant Name]/Person
Damage
LLM
75
RYK-14-75
07.09.2014
Damage
Damage
TDC
76
RYK-14-76
09.09.2014
Leakage
Leakage
77
RYK-14-77
09.09.2014
Leakage
Leakage
78
RYK-14-78
15.09.2014
Shortage
1 unit short
LDC
TDC
TDC
79
RYK-14-79
16.09.2014
Leakage
Leakage
LLM
80
RYK-14-80
17.09.2014
Damage
Damage
SDC
81
RYK-14-81
12.09.2014
Leakage
Leakage
KHI
UNILEVER
PAKISTAN LTD.
S.#
82
Complaint #
RYK-14-82
Date
16.09.2014
Complaint
Leakage
Raised by
[Plant Name]/Person
Leakage
KHI
83
RYK-14-83
23.09.2014
Damage
Damage
MUX
84
RYK-14-84
24.09.2014
Damage
Leakage
KHI
85
RYK-14-85
27.09.2014
Damage
5 units short received

MDC
86
RYK-14-86
29.09.2014
Damage
Wet
TDC
87
RYK-14-87
29.09.2014
Damage
Wet
SDC
88
RYK-14-88
01.10.2014
Damage
Leakage
89
RYK-14-89
02.10.2014
Damage
1 unit short
LDC
MDC
UNILEVER
PAKISTAN LTD.
S.#
90
Complaint #
RYK-14-90
Date
03.10.2014
Complaint
Damage
Raised by
[Plant Name]/Person
Damage
MDC
91
RYK-14-91
03.10.2014
Damage
Leakage
92
RYK-14-92
10.10.2014
Damage
Leakage
MDC
LDC
93
RYK-14-93
13.10.2014
Damage
Wet
SDC
94
RYK-14-94
16.10.2014
Damage
Leakage
95
RYK-14-95
16.10.2014
Damage
Wet
TDC
LLM
96
RYK-14-96
21.10.2014
Damage
Damage
TDC
97
RYK-14-97
21.10.2014
Shortage
Shortage
LDC
UNILEVER
PAKISTAN LTD.
S.#
98
Complaint #
RYK-14-98
Date
29.10.2014
Complaint
Damage
Raised by
[Plant Name]/Person
Damage
LHE
99
RYK-14-99
11.11.2014
Damage
Leakage
100
RYK-14-100
11.11.2014
Damage
Leakage
101
RYK-14-101
11.11.2014
Damage
Leakage
102
RYK-14-102
12.12.2014
Excessive
Excessive
TDC
LDC
LLM
MDC
103
RYK-14-103
17.12.2014
Damage
Damage
LDC
104
Excessive
Excessive
24.01.2015
Interchange
Interchange
TDC
26.01.2015
Damage
Damage
KDC
RYK-14-104
19.12.2014
105
RYK-15-105
106
RYK-15-106
KDC
UNILEVER
PAKISTAN LTD.
Date
Complaint
Raised by
[Plant Name]/Person
S.#
Complaint #
107
RYK-15-107
17.02.2015
Damage
Damage
KDC
108
RYK-15-108
20.02.2015
Damage
2 unit short
MUX
109
RYK-15-109
25.02.2015 Damage
Open Tape, Damage, Leakage
MUX
110
RYK-15-110
25.02.2015 Damage
Damage
MUX
111
RYK-15-111
12.03.2015 Damage
Damage
KDC
112
RYK-15-112
20.03.2015 Shortage
Shortage
MUX
UNILEVER
PAKISTAN LTD.
Date
Complaint
Raised by
[Plant Name]/Person
S.#
Complaint #
113
RYK-15-113
13.04.2015 Damage
Leakage
MUX
114
RYK-15-115
01.05.2015 Shortage
Shortage
FDC
115
RYK-15-116
01.05.2015 Excessive
Excessive
KDC
116
RYK-15-117
Excessive
FDC
117
RYK-15-118
06.05.2015 Damage
Leakage
LLMDC
118
RYK-15-119
12.05.2015 Shortage
Shortage
SDC
119
RYK-15-120
22.05.2015 Damage
Damage
KDC
120
RYK-15-121
23.05.2015 Damage
Damage
KDC
UNILEVER
PAKISTAN LTD.
Date
Complaint
Complaint #
121
RYK-15-122
26.05.2015 Damage
Damage
TDC
122
RYK-15-123
02.06.2015 Damage
Damage
KDC
123
RYK-15-124
09.06.2015 Damage
Leakage
KDC
124
RYK-15-125
18.06.2015 Interchange
Interchange
MDC
125
RYK-15-126
02.07.2015 Shortage & Excess
Shortage & Excess
KDC
126
RYK-15-127
03.07.2015
127
RYK-15-128
04.07.2015 Damage
Damage
SDC
128
RYK-15-129
Excessive
FDC
129
RYK-15-130
07.07.2015 Interchange
Interchange
LDC
Wrong Item Code Printing Issue
Raised by
[Plant Name]/Person
S.#
Wrong Item Code Printing Issue
LDC
UNILEVER
PAKISTAN LTD.
Date
Complaint
Raised by
[Plant Name]/Person
S.#
Complaint #
130
RYK-15-131
13.07.2015 Damage
Damage
TDC
131
RYK-15-132
13.07.2015 short
short
KDC
132
RYK-15-133
29.07.2015 Damage
Damage
FDC
133
RYK-15-134
31.07.2015 short
short
FDC
134
RYK-15-135
01.08.2015 Damage
Leakage
KDC
135
RYK-15-136
03.08.2015 short
short
SDC
136
RYK-15-137
03.08.2015 Damage
Damage
MDC
137
RYK-15-138
12.08.2015 Short
Short
MDC
138
RYK-15-139
19.08.2015 Damage
Damage
MDC
139
RYK-15-140
24.08.2015 Short
Short
TDC
UNILEVER
PAKISTAN LTD.
Date
Complaint
Raised by
[Plant Name]/Person
S.#
Complaint #
140
RYK-15-141
27.08.2015 Short
Short
LDC
141
RYK-15-142
30.08.2015 Short
Short
MDC
142
RYK-15-143
Excessive
FDC
COMPLAINT LOG SHEET
communication method
phone/mail]/mail subject
Vehicle #
1 case damage received from RYK- Factory against DA#

4900065139
JU-6661
1 case SS BS 200 ml Damage received from RYK- Factor

against DA#4900066931
JU-5131
1 unit short received of LB Total 150g against

DA#2850702952
JU-4035
1 case damage received of LB anti HF 400 ml against da #

2850704925
JU-0258
GR -Exception--
JU-3752
COMPLAINT LOG SHEET
Vehicle #
3 unit short received of LB Nature 115g against

DA#28507221488
JU-5131
1 case damaged received of LB HERB S/S 200 ml from RYKagainst DA#2850720891
TLG-397
Few cases damaged received against DA# 2850724624 from

RYK-Factory.
JU-5131
Outer leak of 1 case received against DA# 285073864
JU-0258
1 case damaged received of SS T& L 400 ml against DA#

2850737424
LSA-6993
COMPLAINT LOG SHEET
Vehicle #
4 cases damaged received of PW stock against DA#

2850741258
LXT-7383
1 case damaged received of LB Shampoo S/S 400 ml against

DA#2850727322
TLA-161
1 case damaged received of LB Shampoo S/S 400 ml against

DA#2850745601
TAC-762
626 cases of LB Herb 5 ml interchange against #2850749467 K-4987
25 cases lux P&C 80g & 9 cases LB herb shampoo 400 ml

damage received against DA#2850748683
JU-5134
COMPLAINT LOG SHEET
Vehicle #
1 case LB Herb 400 ml short received against

DA#2850749466
JU-3752
2 cases leak received of 21107250 LB Herb 400 ml against

DA#2850165786
JU-4032
1 case damaged received of 21009301 SS T&L 200 ml against

JU-5134
DA#2850767083
1 cases short received of 21051458 lux FS 80g against

DA#2850766039
AE-0071
1 tablet short received against DA#2850773963
JU-4281
COMPLAINT LOG SHEET
1 case interchange received against shipment#4900073294
Vehicle #
TLN-729
1 case leak of 21031730 Lifebuoy Shampoo 400 ml against DA

TLK-354
No 2850778894
2 cases of SS T&L 200ml received damged against shipment#
TLB-717
4900073685
4 cases damaged received from RYK factory against
DA#2850774696
TLW-036
Few cases were received damaged caused by oily floor of

container-LSA-9757
LSA-9757
1 case damaged received from RYK against DA# 2850793788 TAB-864

10 cases of SS BS 700 ml excessive received from RYK against
TAB-864
DA#2850793788
COMPLAINT LOG SHEET
Vehicle #
1 cases damaged received from RYK against DA# 2850793814 JU-0274

6 casees interchange received from RYK against DA#
2850789175
JU-9288
2 cases of different SKU's are received damged in different

vehicles
JU-0258,JU-3752
59 cases interchange received against DA No : 2850805198
JU-3752
JU-0254
1 cases damaged received against # 2850810440
LSB-5410
1 cases damaged received against # 2850811254
37 damaged cases received against DA# 285011253
LSB-5410
JU-0254
COMPLAINT LOG SHEET
Vehicle #
JU-3739
JU-0254
JU-4036
01 case of 700ml damaged received against DA#

2850824697
JU-4281
55 cases of short received of lux P&C against DA#

2850824720
LSB-8029
2 cases leak of 21117848 Sunsilk H/F 200 ml against DA#

2850829125
JU-3752
Few cases were received damaged against two different

Das#2850827082,2850829129 respectively
JU-3739,JU-0262
02 cases of short received of 21118793 against DA#

2850832442
JU-0254
03 cases of LIFEBUOY SHAMPOO HERBAL B03 12X400ML

damaged received against DA# 2850832456
JU-0273
02 cases of LIFEBUOY SHAMPOO HERBAL B03 12X400ML

JU-3752
COMPLAINT LOG SHEET
Vehicle #
01cases of LIFEBUOY SHAMPOO HERBAL B03 12X400ML

JU-4036
01cases of LIFEBUOY SHAMPOO HERBAL B03 12X400ML

JU-0261
01cases of LIFEBUOY SHMP SILKY SOFT B01 24X200ML

JU-0258
01cases of LIFEBUOY SHAMPOO SOFT&SILKY B01 12X400ML

JU-3739
01 case of SUNSILK SHMP BLACKSHINE PFDC2 12X400ML leak

received against DA#2850821194
JU-3739
01 case LIFEBUOY SHMP ANTI HAIRFALL B02 12X400ML leak

JU-0254
01 case SUNSILK SHMP BLACKSHINE PFDC2 12X400ML leak received JU-4036

against DA# 2850822971
01 case SUNSILK SHAMPOO SOFT&SMOOTH D02 6X700ML leak
received against #2850824697
JU-4281
01 case LIFEBUOY SHMP SILKY SOFT B01 24X200ML damged & 2 cases of
LUX SKN CLNSNG BAR PEACH&CRM C04 72X75G against DA#2850836206
JU-0258
01 case LIFEBUOY SHAMPOO HERBAL B03 12X400ML leak received

JU-4036
01 case LIFEBUOY SHAMPOO HERBAL B03 12X400ML leak received

JU-3739
COMPLAINT LOG SHEET
Vehicle #
02 casees of SUNSILK SHAMPOO SOFT&SMOOTH D02 12X400ML &

01 case SUNSILK SHAMPOO BLACKSHINE D03 24X200ML leak
received against DA# 2850843308 ,2850844043 respectively.
JU-9273,JU-0262
01 case of SUNSILK SHAMPOO BLACKSHINE D03 24X200ML

leak received against DA#2850844043
JU-0262
04 cases of SUNSILK SHAMPOO BLACKSHINE D03 360X5ML

are damage received against DA#2850847308
JU-4035
02 cases of SUNSILK SHAMPOO HAIRFALL D02 24X200ML leak

JU-4036
received against DA# 2850841377
04 cases of SUNSILK SHAMPOO BLACKSHINE D03
12X400ML&01 case of LIFEBUOY SHAMPOO HERBAL B03
24X200ML leak received against DA#2850851850
JU-4036
1 case of Sunsilk Black 400 ml having open tape in which 1

unit short received against DA#2850851849
JU-0254
01 case of SUNSILK SHAMPOO BLACKSHINE D03 12X400ML

damaged received against DA#2850860690
LSB-8029
01 case of LB shampoo herbal 10ml (21107187) short

AE-0641
14 units of LUX SKN CLNSING BAR PEACH&CRM C04 72*72G

short received against shipment#4900080951
PT-0358
COMPLAINT LOG SHEET
01 case of LIFEBUOY SHMP SILKY SOFT B01 24X200ML leak

02 cases of SUNSILK SHAMPOO BLACKSHINE D03 24X200ML
02 cases of LIFEBUOY SHMP ANTI HAIRFALL B02 12X400ML &
LIFEBUOY SHAMPOO HERBAL B03 12X400ML are leak received
respectively against DA#2850861781
Vehicle #
JU-4036
JU-4032
JU-0274
02 cases of SUNSILK SHAMPOO HAIRFALL D02 12X400ML are

LSB-8168
01 case of SUNSILK SHAMPOO HAIRFALL D02 24X200ML

damged received against DA#2850865321
JU-9282
03 cs of DOVE HAIR COND DIAMNTE DC B02 24X180ML, 04 cs

of SUNSILK SHAMPOO HAIRFALL D02 12X400ML,02 cs of FAIR
JU-4281
& LOVELY MAX FAIRNES FACEWSH 48X50G are
wet received against SHPMNT#4900081006
04 cs FAIR & LOVELY FC MSTRZR MVIT C02 240X8ML wet
received against SHPMNT#4900081186
JU-0253
25 cs of LIFEBUOY CARE A01 72X75G damged received

JU-0262
COMPLAINT LOG SHEET
Vehicle #
30 cs of different SKUs are received outer damaged & leak

(documentation reference not available in mail)
JU-3739
9 cs of different SKUs are damaged received against

DA#2850862029
JU-4281
01 case of SUNSILK SHAMPOO HAIRFALL D02 12X400ML leak

JU-4036
01 case of LIFEBUOY SHMP ANTI HAIRFALL B02 12X400ML leak

JU-0261
01 case of FAIR&LOVELY FC MSTZR CRM MVIT C02 72X25G
received with short unit against DA#2850870225
JU-5131
02 cases of SUNSILK SHAMPOO BLACKSHINE D03

12X400ML&LIFEBUOY SHAMPOO HERBAL B03 12X400ML are
damged received against DA#
JU-0261
10 cs of Life Buoy 150g (21117340) damged received against

LSA-1645
DA#2850876348
02 cases of Sunslik SHMP Black Shine 24X200ml are damged
TLS-663
COMPLAINT LOG SHEET
1 case of LIFBUOY SHAMPOO HERBAL 12X400ML damged

1 case of 21118795 Lux Skn Peach Cram 115 gm in opened

condition received against DA#2850883175
Vehicle #
JU-9273
JU-5131
1 cs damged received of SUNSLIK SHMP SOFT&SMOOTH

24X200ML against DA#2850883813
JU-9279
1 cs damged received of of 21117340 L/B Red 150 gm in

which 5 units short received against DA#2850887291
JU-0274
13 cs of LIFEBUOY TOTAL A01 72X150G & 9 cs of LIFEBUOY

BAR TOTAL A01 72X75G are wet received against
DA#2850887382
JU-4281
2 cs of 21129642 Lifebuoy shampoo soft & silky 650 ml are

damged received against shipment#4900083864
LSB-5380
1 cs if damged received of LIFEBUOY SHMP ANTI HAIRFALL B02

JU-3739
12X400ML against DA#2850889307
1 unit short received of 21117340 L/B Red 150 gm against
DA#2850891880
JU-4036
COMPLAINT LOG SHEET
Vehicle #
1 cs damged received of 21101632 F/L 25 Gm against

DA#2850892684
TKH-143
1 cs of 21062536 S/S BLCK 200 ML damged received

againstDA#2850892619
JU-3752
2 cs of LIFEBUOY SHMP HERBAL B03 180X10ML damged

JU-0273
20 cs of different SKU damged received against

DA#4900084557
LSB-5382
1 cs of 21031730 damged received against DA#2850897466 JU-5139

22 cs of different SKU's damged received against
DA#2850898766
JU-4032
1 Cs of 21062536 S/S BLCK 200 ML damged received

againstDA#2850898767
JU-4281
3 Cs of 21120233 Lux White 75 G Short received against DA #

AE-1487
2850901453
COMPLAINT LOG SHEET
Vehicle #
1 Cs of 21107187 L/B Herbal 10 ML recceived damaged and

some D-Shaped against DA # 2850909979
JU-0274
1 cs of L/B S&S 400 ml& 3 cs of LB S&S 650 ml damaged

received
JU-4032
1 cs of L/B herb 400 ml damged received
JU-0261
1 cs of L/B AHF 400 ml damged received
JU-3752
1 cs of 21117340 Lifebuoy Total 72 x 150 gm excessive

received against DA No 2850937349
JU-3739
30 cs of F.code 21039452 are damaged received against DA

No :2850940735
LR-9681
2cs of lux 50g 21107371 are excessive received against

DANo:2850937495
LSB-5410
2cs of SUNSILK CONDITIONER BLACKSHND03 24X180ML

interchange received against DA#2850977088
JU-0262
1cs of SUNSILK SHAMPOO PERFECT STRAGHT 12X400ML TT

stock damged received against DA#2850978303
LSA-1645
COMPLAINT LOG SHEET
Vehicle #
3cs of LIFEBUOY SHMP HERBAL B03 180X10ML Outer damged

LSB-5380
1cs opened conditioned received of LUX B 150 GRM in which 2
JU-4036
units are short against DA#2850996191
2cs damage, 1cs open conditioned, 3cs are leaked of 2112227

S/S Black 400-ML and 2cs house keeping issue of bird shit
JU-3739
against OBD # 2850999043
1cs opened conditioned received of Lifebouy Red 150 GRM

JU-4281
3cs of LIFEBUOY SHMP HERBAL B03 6X650ML & 1cs of Sunsilk

Shampoo Antidandruf Do2 12x40ML Outer damged received LSB-5410
1cs short received of Lux White 75 grm against DA#
2851015749
JU-0261
COMPLAINT LOG SHEET
3 cases leak received through Vehicle NO JU-0251 ( Agility ) against DA NO 2851029937
Short Stocks Received from RYK Factory,285041417

Received Excess Stock S S 50ml from RYK,2851041413
Excess Stocks Received from RYK Factory,2851043251

01 CS Leak Received from RYK,2851044828
Four Cases Short Received from RYK of FAL 70ml,2851051328
Received LB shampoo 200ml 01cs Outer Damage stock from

RYK,2851056707
Received Damage stock LB shampoo 200ml 01cs from

RYK,2851058183
Vehicle #
Imran Ahmed
Imran Ahmed
Yasir Mehmood
Yasir Mehmood
Yasir Mehmood
Imran Ahmed
Imran Ahmed
Yasir Mehmood
COMPLAINT LOG SHEET
Vehicle #
Damage received from RYK factory (2851056698,57344)
Imran Ahmed
Received Damage stock of S S 90ml from RYK #2851071479
Imran Ahmed
Received Damage stock of S S 90ml from RYK 2851071479
Yasir Mehmood
Inter change stock received#against DA No 2851085186
Ijaz
Received 01cs Short & 5cs Excess from BOF against OBD# 2851097165
Receive 149-cases with Wrong Item code printing
18 Cases Oily Effected Received of LB 115g against OBD#285

10 cases excess load by mistakenly in OBD# 2851103081
One Cs having interchange stock inside the Outer
Yasir Mehmood
Imran Ahmed
Yasir Mehmood
Yasir Mehmood
Yasir Mehmood
COMPLAINT LOG SHEET
4 cases we wet with rain water with 288 flappers

Received 01cs Short from RYK in OBD#2851105927
Received damage Stocks from RYK in OBD#2851115358
10 cs of lux 115g short received in OBD# # 2851118735
Vehicle #
Imran Ahmed
Yasir Mehmood
Yasir Mehmood
Yasir Mehmood
3cs damaged received of SS BS 400ml against

OBD#2851115358
Imran Ahmed
16cs of 2 different SKUs short received against

OBD#2851118834
Imran Ahmed
1cs of LB Herb 400ml damged received against

OBD#2851120142
Yasir Mehmood
103cs of LBHerb 400 ml short received against the

OBD#2851127205
Imran Ahmed
8 cs of different SKUs oily received against the

OBD#2851132303
Yasir Mehmood
1cs of LB R 150g short received against the

OBD#2851134709
Imran Ahmed
COMPLAINT LOG SHEET
1cs of LB SS 650ml short received against the

OBD#2851141551
Vehicle #
Imran Ahmed
1cs of LB Herb 10ml short received against OBD#2851145718 Yasir Mehmood

100cs of SS BS 90ml excess received against the
OBD#2851142461
Imran Ahmed
Form No.
Issue date
Review date
PLAINT LOG SHEET
Next Review
Follow up action
BoF-WH Findings
Internal
External
It was happened during transit and damaged observed during offloading. While stock was
loaded in sound condition. Acknowledgment given by driver/transport representative before
leaving/sealing the vehicle from BoF-RYK.
External
It was happened during transit and leakage observed during offloading. While stock was loaded
with no such leakage observation.
External
Unsealed cases were not loaded from BoF-RYK,No adhesive tape observed during loading.
Acknowledgment given by driver/transport representative before leaving/sealing the vehicle
from BoF-RYK.
External
loaded in sound condition.
External
100 cases were not dispatched by dispatcher mistake
Internal
Form No.
Issue date
Review date
PLAINT LOG SHEET
Next Review
Follow up action
BoF-WH Findings
Internal
External
from BoF-RYK.
External
External
External
External
External
Form No.
Issue date
Review date
PLAINT LOG SHEET
Next Review
Follow up action
BoF-WH Findings
Internal
External
External
External
External
Cases of both F.code having same description and picker's picked incorrect material.
Internal
External
Form No.
Issue date
Review date
PLAINT LOG SHEET
Next Review
Follow up action
BoF-WH Findings
Internal
This mistake was happened by dispatcher during loading
External
Internal
External
External
from BoF-RYK.
Internal
External
Form No.
Issue date
Review date
PLAINT LOG SHEET
Next Review
Follow up action
BoF-WH Findings
Internal
It was happened due to outer issue for 40 gm,50 gm Lux, communicated to DC to check the
inner stocks specification and revert. During dispatch dispatcher could not find out this issue.
External
Internal
External
External
External
It was happened due to oily floor of container,
Internal
External
Internal
Form No.
Issue date
Review date
PLAINT LOG SHEET
Next Review
Follow up action
BoF-WH Findings
Internal
Stock was dispatched completely as per pick list by dispatcher

External
External
Internal
External
It was happened due similar description and specification of outer with no alert by production
Team once transfer to BoF also communicated to DC at the earliest.During dispatch dispatcher Internal
could not find out this issue.
loaded in sound condition.After all damged case return back to QA dept for further
investigation.
External
External
External
External
Form No.
Issue date
Review date
PLAINT LOG SHEET
Next Review
Follow up action
BoF-WH Findings
Internal
External
External
External
External
External
Stock was dispatched completely as per pick list by dispatcher,while stock was reconciled twice
no discrepancy found during recheck.
External
External
External
External
External
External
Form No.
Issue date
Review date
PLAINT LOG SHEET
Next Review
Follow up action
BoF-WH Findings
Internal
External
External
External
External
External
External
External
External
External
External
External
External
Form No.
Issue date
PLAINT LOG SHEET
Review date
Next Review
Follow up action
BoF-WH Findings
Internal
External
External
External
External
External
External
from BoF-RYK.
External
External
External
from BoF-RYK.
External
Form No.
Issue date
Review date
PLAINT LOG SHEET
Next Review
Follow up action
BoF-WH Findings
Internal
External
External
External
External
External
External
External
External
External
Form No.
Issue date
Review date
PLAINT LOG SHEET
Next Review
Follow up action
BoF-WH Findings
Internal
External
External
External
External
External
from BoF-RYK.
External
External
External
External
Form No.
Issue date
Review date
PLAINT LOG SHEET
Next Review
Follow up action
BoF-WH Findings
Internal
External
External
External
External
from BoF-RYK.
External
External
External
External
External
Form No.
Issue date
Review date
PLAINT LOG SHEET
Next Review
Follow up action
BoF-WH Findings
Internal
External
External
External
External
External
External
External
External

Internal
Form No.
Issue date
Review date
PLAINT LOG SHEET
Next Review
Follow up action
BoF-WH Findings
Internal
External
External
External
External
External
Internal
External
Internal
Internal
External
Form No.
Issue date
Review date
PLAINT LOG SHEET
Next Review
Follow up action
BoF-WH Findings
Internal
External
External
from BoF-RYK.
External
External
from BoF-RYK.
External
External
External
Form No.
Issue date
Review date
PLAINT LOG SHEET
Next Review
Follow up action
BoF-WH Findings
Internal
External
External
It was happened during transit and short observed after offloading. While stock was complete
loaded as per advice.
It was happened during the loading of stock
External
Internal
Internal
It was happened during the receipt from plant

External
Internal
External
External
Form No.
Issue date
Review date
PLAINT LOG SHEET
Next Review
Follow up action
BoF-WH Findings
Internal
External
External
External
It was stamping error
External
Internal
Stock exist in pallet by plant
External
External
Internal
External
Form No.
Issue date
Review date
PLAINT LOG SHEET
Next Review
Follow up action
BoF-WH Findings
Internal
External
Internal
External
Internal
External
External
Internal
External
Internal
External
Internal
Form No.
Issue date
Review date
PLAINT LOG SHEET
Next Review
Follow up action
BoF-WH Findings
Internal

Internal
Internal
Internal
External
DST-F-17
20-Sep-13
12-Sep-13
As & When Req
Corrective Action
Status
As per SOP it's responsibility of Transport vendor to deliver safe and sound stocks
at DCs.Handled by transit SOP by DC while communicated verbally to Transport
Closed
representative designated at BoF-RYK.
Raise to QA to look into further
Closed
Ensure presence of Driver at loading dock for this DC vehicle's loading to check
stocks before loading to avoid such issue for Multan. It is handled as per Transit
SOP.
Closed
Raise to QA to look into and replacement made by QA after material inspection.
Closed
Variance observed during cycle count activity at day end, It was communicated in
advance to LHE DC before reaching vehicle at DC for this variance, arranged
Closed
refresher training session for loading supervisor and identification tags with
location practice started
DST-F-17
20-Sep-13
12-Sep-13
As & When Req
Corrective Action
Ensure presence of Driver at loading dock to check stocks before loading to avoid
Closed
such issue for Multan. It is handled as per Transit SOP.
Closed
representative designated at BoF-RYK.Ensure presence of Driver at loading dock
to check stocks before loading to avoid such issue for Tarnol.
Closed
to check stocks before loading to avoid such issue for Multan.
Closed
Closed
Status
DST-F-17
20-Sep-13
12-Sep-13
As & When Req
Corrective Action
Status
Closed
Closed
such issue for Tarnol.It is handled as per Transit SOP.
Closed
Shared findings with loading Team members and re-visit pickers role and
responsibility for accurate picking.
Closed
Closed
DST-F-17
20-Sep-13
12-Sep-13
As & When Req
Corrective Action
Status
It was happened during loading by dispatcher mistake and closed case as per SOP
Closed
.while refresher session on loading was arranged within team.
Raise to Plant/QA to look into further
Closed
Closed
Closed
Closed
DST-F-17
20-Sep-13
12-Sep-13
As & When Req
Corrective Action
Status
Original specification outer was dispatched with correct item code stamping to
change old packing accordingly. To avoid reoccurrence ask to dispatcher that look Closed
at each case particularly when Transit Trial stocks produces.
Closed
Closed
Closed
Closed
Closed
Closed
DST-F-17
20-Sep-13
12-Sep-13
As & When Req
Corrective Action
Status
Closed
such issue. It is handled as per Transit SOP.
Closed
Closed
Closed
Closed
Closed
Closed
Closed
DST-F-17
20-Sep-13
12-Sep-13
As & When Req
Corrective Action
Status
Closed
Closed
Closed
Closed
Advise to DCs stock received one by one in case of multiple receiving vehicle at
DC.
Closed
Closed
Closed
Closed
Closed
Closed
DST-F-17
20-Sep-13
12-Sep-13
As & When Req
Corrective Action
Status
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
DST-F-17
20-Sep-13
12-Sep-13
As & When Req
Corrective Action
Status
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
DST-F-17
20-Sep-13
12-Sep-13
As & When Req
Corrective Action
Status
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
DST-F-17
20-Sep-13
12-Sep-13
As & When Req
Corrective Action
Status
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
DST-F-17
20-Sep-13
12-Sep-13
As & When Req
Corrective Action
Status
Closed
Closed
Closed
Closed
Closed
Closed on (30.09.2014)
Closed on (02.10.2014)
Closed on (10.10.2014)
DST-F-17
20-Sep-13
12-Sep-13
As & When Req
Corrective Action
Status
Closed on (04.10.2014)
Closed on (04.10.2014)
Closed on (11.10.2014)
Closed on (18.10.2014)
Closed on (17.10.2014)
Closed on (22.10.2014)
Closed on (21.10.2014)
Closed on (23.10.2014)
DST-F-17
20-Sep-13
12-Sep-13
As & When Req
Corrective Action
Status
Closed on (29.10.2014)
Closed on (11.11.2014)
Closed on (11.11.2014)
Closed on (11.11.2014)
Closed on (12.12.2014)
Closed on (17.12.2014)
Stock was sent back from DC along TT stock & return back to Plant.
Closed on (22.12.2014)
Closed on (26.12.2014)
Closed on (28.12.2014)
DST-F-17
20-Sep-13
12-Sep-13
As & When Req
Corrective Action
Status
Closed on (17.02.2015)
Closed on (21.02.2015)
Closed on (26.02.2015)
representative designated at BoF-RYK, while a refresher session conducted within
the team to improve the house keeping issue
Ensure presence of Driver at loading dock for this DC vehicle's loading to check
stocks before loading to avoid such issue for Multan. It is handled as per Transit
SOP.
Closed on (26.02.2015)
Closed on (17.03.2015)
representative designated at BoF-RYK, while a refresher session conducted within
Closed on (31.03.2015)
DST-F-17
20-Sep-13
12-Sep-13
As & When Req
Corrective Action
Status
As per SOP , the delivery of safe & sound stock to DCs is resposibility of
transporter. communicated verbally to Transport representative designated at
BoF-RYK, while a refresher session conducted within the team to improve the
house keeping issue
Closed on
17.04.2015
as per SOP Charge to the transporter,while a refresher session conducted within

Closed on
04.05.2015
ONE case LESS of this material was dispatched under the advice of HOD in next
consignment
Closed on
12.05.2015
01 case LESS of this material was dispatched under the advice of HOD in next
consignment
Closed on
16.05.2015
carton most probably occurred due to some packaging material fault from plant
Closed on
08.05.2015
4 cs were delivered to custumer in next vehicle
Closed on
15.05.2015
house keeping issue
Closed on
27.05.2015
house keeping issue
Closed on
27.05.2015
DST-F-17
20-Sep-13
12-Sep-13
As & When Req
Corrective Action
Status
issue
Closed on
27.05.2015
issue
Closed on
06.06.2015
case was return back by DC & exchange with new one & sent back to the DC.
Closed on
07.07.2015
stamping activity was allowed at Concern DC to avoid sale loss
Closed on
06.07.2015
1 short cs dispatched in very next vehicle after the investigation & OBD created
for the other 5 cs in favor of KDC to resolve the issue.
closed on
28.07.2015
Restemping or code change activity performed by DC to avaid sale loss &

intimate to plant also about onward prevention.
Closed
03.07.2015
Outers of effected cs was dispched to relevant DC to avoid the sale loss
Closed on
13.07.2015
OBD was created in favor of relevant DC.
Closed on
13.07.2015
Closed on
24.07.2015
DST-F-17
20-Sep-13
12-Sep-13
As & When Req
Corrective Action
Status
Required material was dispatched to relevant DC.
Closed on
27.07.2015
1cs was physically dispatched to DC
Closed on
23.07.2015
Closed on
03.08.2015
10 cs were dispatched in next vehicle after the investigation
Closed on
31.07.2015
Closed on
08.08.2015
Closed on
06.08.2015
issue
Closed on
06.08.2015
Closed on
20.08.2015
Required material (outers)was dispatched to relevant DC.
Closed on
20.08.2015
1 cs was dispatched in next vehicle after the investigation
Closed on
26.08.2015
DST-F-17
20-Sep-13
12-Sep-13
As & When Req
Corrective Action
Status
Closed on
27.08.2015
Closed on
31.08.2015
Closed on
31.08.2015
Complaint receiving
Descripton
date
8.04.2014
19.05.2014
12.05.2014
26.05.2014
15.03.2014
18.03.2014
23.05.2014
4 cases damaged received of PW stock against DA# 2850741258
1 case interchange received against shipment#
4900073294
1 cases short received of 21051458 lux FS 80g against
2850766039
DA#
2 cases of SS T&L 200ml received damged against shipment#
4900073685
3 unit short received of LB Nature 115g against
2850721488
DA#
1 case damaged received of LB HERB S/S 200 ml from RYK-against
2850720891
DA#
1 case leak of 21031730 Lifebuoy Shampoo 400 ml against DA No
2850778894
17.04.2014
626 cases of LB Herb 5 ml interchange against #
08.06.2014
6 cases excessive loaded against 2850789175
19.05.2014
1 tablet short received against DA#
29.03.2014
Outer leak of 1 case received against DA#
04.04.2014
02.05.2014
2850773963
2850732864
1 case damaged received of SS T& L 400 ml against DA#
2850737424
1 case LB Herb 400 ml short received against
2850748683
DA#
Complaint reason
Vehicle #
Dispatched date
Dispatcher Name
Damage
Damage
LXT-7383
05.04.2014
Interchange
Interchange
TLN-729
15.05.2014
Shortage
Shortage
AE-0071
7.05.2014
Damage
Leakage
TLB-717
20.05.2014
Shortage
Tablets short
JU-5131
14.03.2014
Damage
Damage
TLG-397
13.03.2014
Damage
Leakage
TLK-354
21.05.2014
Interchange
Interchange
K-4987
16.04.2014
M.Khalid
Excessive
Excessive
JU-9288
03.06.2014
M.Khalid
Shortage
Tablets short
JU-4281
15.05.2014
Damage
Damage
JU-0258
27.03.2014
Damage
Damage
LSA-6993
02.04.2014
Shortage
Shortage
JU-3752
15.04.2014
Darvaish
Darvaish
Javid nawaz
Javid nawaz
Kamran
Kamran
Kashif Zaheer
M Asad
Nadeem Khan
Nadeem Khan
Nadeem Khan
Muhammad Shafiq (DHL PK)

8-Aug
To
Sharif, Irfan (Irfan.Sharif@unilever.com)
Iqbal, Babar (Babar.Iqbal@unilever.com)
CC
Haris-Ahmed.Khan@unilever.com
Faizan, Muhammad (Muhammad.Faizan@unilever.com)
Hussain, Abbas (Abbas.Hussain@unilever.com)
bof ryk (bofryk@yahoo.com)
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Dear Babar/Irfan,
The below mail is in continuation of leakage in Lifebuoy 400 ml with below details, complaint
received from LHE-DC for your necessary action.
Item Code
21030090
Regards
Muhammad Shafiq
Description
LIFEBUOY SHAMPOO SOFT&SILKY B01 12X400ML
below details, complaint
Batch code
1431622

Complaint Log Sheet 2014 (Running)

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UNILEVER

5 units short received

Open Tape, Damage, Leakage

02.07.2015 Shortage & Excess

Shortage & Excess

Wrong Item Code Printing Issue

Wrong Item Code Printing Issue

COMPLAINT LOG SHEET

1 case damage received from RYK- Factory against DA#

1 case SS BS 200 ml Damage received from RYK- Factor

1 unit short received of LB Total 150g against

1 case damage received of LB anti HF 400 ml against da #

COMPLAINT LOG SHEET

3 unit short received of LB Nature 115g against

1 case damaged received of LB HERB S/S 200 ml from RYKagainst DA#2850720891

Few cases damaged received against DA# 2850724624 from

Outer leak of 1 case received against DA# 285073864

1 case damaged received of SS T& L 400 ml against DA#

COMPLAINT LOG SHEET

4 cases damaged received of PW stock against DA#

1 case damaged received of LB Shampoo S/S 400 ml against

1 case damaged received of LB Shampoo S/S 400 ml against

626 cases of LB Herb 5 ml interchange against #2850749467 K-4987

25 cases lux P&C 80g & 9 cases LB herb shampoo 400 ml

COMPLAINT LOG SHEET

1 case LB Herb 400 ml short received against

2 cases leak received of 21107250 LB Herb 400 ml against

1 case damaged received of 21009301 SS T&L 200 ml against

1 cases short received of 21051458 lux FS 80g against

1 tablet short received against DA#2850773963

COMPLAINT LOG SHEET

1 case interchange received against shipment#4900073294

1 case leak of 21031730 Lifebuoy Shampoo 400 ml against DA

Few cases were received damaged caused by oily floor of

1 case damaged received from RYK against DA# 2850793788 TAB-864

COMPLAINT LOG SHEET

1 cases damaged received from RYK against DA# 2850793814 JU-0274

2 cases of different SKU's are received damged in different

59 cases interchange received against DA No : 2850805198

01 damaged cases received against DA# 2850816669

COMPLAINT LOG SHEET

01 damaged cases received against DA# 2850821194

01 damaged cases received against DA# 2850823076

01 damaged cases received against DA# 2850822971

01 case of 700ml damaged received against DA#

55 cases of short received of lux P&C against DA#

2 cases leak of 21117848 Sunsilk H/F 200 ml against DA#

Few cases were received damaged against two different

02 cases of short received of 21118793 against DA#

03 cases of LIFEBUOY SHAMPOO HERBAL B03 12X400ML

02 cases of LIFEBUOY SHAMPOO HERBAL B03 12X400ML

COMPLAINT LOG SHEET

01cases of LIFEBUOY SHAMPOO HERBAL B03 12X400ML

01cases of LIFEBUOY SHAMPOO HERBAL B03 12X400ML

01cases of LIFEBUOY SHMP SILKY SOFT B01 24X200ML

01cases of LIFEBUOY SHAMPOO SOFT&SILKY B01 12X400ML

01 case of SUNSILK SHMP BLACKSHINE PFDC2 12X400ML leak

01 case LIFEBUOY SHMP ANTI HAIRFALL B02 12X400ML leak

01 case SUNSILK SHMP BLACKSHINE PFDC2 12X400ML leak received JU-4036

01 case LIFEBUOY SHAMPOO HERBAL B03 12X400ML leak received

01 case LIFEBUOY SHAMPOO HERBAL B03 12X400ML leak received

COMPLAINT LOG SHEET

02 casees of SUNSILK SHAMPOO SOFT&SMOOTH D02 12X400ML &

01 case of SUNSILK SHAMPOO BLACKSHINE D03 24X200ML