Presented by

Rudy Miick, CMC, FCSI

President, Miick & Associates

Questions about specific content or definitions

“behind” the slides?

Please be in touch: rudy@miick.com

 What’s motivated you to be
here?
 What’s your goal?

 …Let’s Define Conflict!

Miick & Associates c2010

  Have the real desire to find resolution
  Acknowledge multiple truths
  Find the place you can “Join”
  Pay attention: Drama!
  Define data and metrics for success

In all, use and create: Safe Space©

Miick & Associates c2010
  Track Data; be aware of meaning-
making
  My truth, my experience
  Intention / Impact
  Inside out/outside in
  7-45-48
  Moose in the room!
  Confidentiality
  Make “I” statements

Miick & Associates c2010

  Track Data; be aware of meaning-
making
  My truth, my experience
  Intention / Impact
  Inside out/outside in
  7-45-48
  Moose in the room!
  Confidentiality
  Make “I” statements

Miick & Associates c2010

  Have the real desire to find
resolution
  Acknowledge multiple truths
  Find the place you can “Join”
  Pay attention to the “quick sand”
  Define data and metrics for success

In all, use and create: Safe Space©

Miick & Associates c2010

 Define Conflict…
Be Kind instead of “Nice”

Can I/we:
Acknowledge Multiple Truths/Experience
Find a place to join…

Miick & Associates c2010

  Track Data; be aware of meaning-making
  My truth, my experience
  Intention / Impact
  Inside out/outside in
  7-45-48
  Moose in the room!
  Confidentiality
  And… Make “I” statements

Miick & Associates c2010

  Have the real desire to find resolution

 Acknowledge multiple
truths
  Find the place you can “Join”
  Pay attention to the “quick sand”
  Define data and metrics for success

In all, use and create: Safe Space©

Miick & Associates c2010

  Track Data; be aware of meaning-
making
  My truth, my experience
  Intention / Impact
  Inside out/outside in
  7-45-48
  Moose in the room!
  Confidentiality
  Make “I” statements

Miick & Associates c2010

 hmmm…. Conflict…
Active Listening…
Be Kind instead of “Nice”

Can I/we:
own multiple Truths/Experience
Find a place to join…

Miick & Associates c2010

  Have the real desire to find resolution
  Acknowledge multiple truths

 Find the place you can

“Join”
  Pay attention to the “quick sand” of Drama!
  Define data and metrics for success

In all, use and create: Safe Space©

Miick & Associates c2010

  Red Sox – Yankees
  The Beach – The
Mountains
  Union – No Union
  Etc.

Miick & Associates c2010

  Have the real desire to find resolution
  Acknowledge multiple truths
  Find the place you can “Join”

 Beware: the “quick sand”

of Drama!
  Define data and metrics for success

In all, use and create: Safe Space©

Miick & Associates c2010

Check: Google: Stephen Karpman, Ph.D.
 Karpman’s Drama Triangle

1UP 1UP

R
C/P

All three
positions are
inauthentic! Not responding to the
Responds to the past present
• Childhood decisions • Not here
• Parental images • Not now
taken in
V

1 Down

Miick & Associates c2010

 Breaking up the “Game”

• Recognize the game, recognize the shift!

• Stay in Breath from the belly…

• Remember Safe Space, Purpose & Values are in place.

• Stop playing the role (V, R, P/C)

• Stay Equal, stop discounting yourself or the other

person
• Stay in the present, not the past

• Stay with Data, not meaning making

•  Be Direct
•  Walk away
Miick & Associates c2010
 Drama!!!

I’m in drama,
interesting…
Stop.
Am I in
drama?

Ha! Drama! stop!

Miick & Associates ©2008 Miick & Associates c2010

 Think of someone in the company that "annoys"
1. 
you.

2. Are you in a drama cycle with this person?

3.  If no, are you sure?

4.  If yes, what is the game/racket?

5.  How can you stop playing this game?

6.  What can you learn from this person?

Miick & Associates c2010

            
  Track Data; be aware of meaning-
making
  My truth, my experience
  Intention / Impact
  Inside out/outside in
  7-45-48
  Moose in the room!
  Confidentiality
  And… Make “I” statements

Miick & Associates c2010

  Have the real desire to find resolution
  Acknowledge multiple truths
  Find the place you can “Join”
  Pay attention to the “quick sand” of Drama!

  Define data and metrics for

success
In all, use and create: Safe Space©

Miick & Associates c2010

◦ Human Performance, Behaviors
◦ Days, Hours
◦ Location
◦ Dollars, %’s
◦ Communication…
◦ Etc.

Miick & Associates c2010

  Track Data; be aware of meaning-
making
  My truth, my experience
  Intention / Impact
  Inside out/outside in
  7-45-48
  Moose in the room!
  Confidentiality
  And… Make “I” statements

Miick & Associates c2010

  Have the real desire to find resolution
  Acknowledge multiple truths

  Find the place you can “Join”

  Pay attention to the “quick sand” of Drama!

  Define data and metrics for success

In all, you can use and create: Safe Space©

Miick & Associates c2010

◦  For More Information:
Rudy Miick, CMC, FCSI
rudy@miick.com
www.miick.com

or call direct: 303-413-0400

Miick & Associates c2010