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Master of Business Administration, MBA is one of the most reputed professional courses
including both theory and practical as a part of two years curriculum. After completion of
first year students are required to undergo summer training for eight weeks.

Realizing the practical experience is an important as academic for all round development of
management personnel. Summer training is an exercise by means of which student learn
many things which cannot be taught in classroom.

à 

   

  
  
    
  
 
 
    
 
     

The major objective of training is to make students familiar with the organization cultu re
and practical work environment.

This report has been divided into 3 parts.

First part includes the Introduction of Organization. Which covers About Aditya Birla Group,
Company Profile,Idea͛s Partner, and Service and Products..

Third part covers finding, interpretations through Research Methodology.

Last part includes conclusion, suggestion & annexure.


Ý  
 

 

  


Ý   

I express my sincere thanks to my project guide, Ms. Richa Jain, Asst. Prof.,MBA(OKIMR) for
guiding me right from the inception till the successful completion of the project. I sincerely
acknowledge her for extending their valuable guidance, support for literature, critical
reviews of project and above all the moral support s he had provided to me with all stages of
this project.

I would also like to thank the Director Sir Dr. K. C. Shringi




   

I hereby declare that the present report entitled à 




  

  ààà   Ý  is
based on my original work and indebtedness to other work/ publication has
been duly acknowledged at relevant places.

KRISHAN AVTAR

SHARMA

MBA II YEAR
EXECUTIVE SUMMARY


Customer is king Some Marketing guru ri ghtly says this proverb. In the present scenario the
customer is the driving force the all activities going on the organization. If a organization
want to grow at the remarkable pace then it has to take a good care of its customer¶s.

The importance of cus tomer relationship management is that with precise information
companies can focus on issues that truly drive customer satisfaction. A directed focus often
leads to cost reduction because companies can emphasize improvement in area of
customer relationship leads to more loyal customers, who tend to be the most profitable
customer. An inclusive customer satisfaction and loyalty program can therefore, be
considered a sources of future profits .

The research used in project is qualitative type. This primary ob jective of my research is to
find out how CRM is maintain in Idea Cellular and my secondary objective is to find out
customer satisfaction at idea cellular at kota. For which I prepared a questionnaire.
CONTENTS

d CERTIFICATE FROM ACADEMIC GUIDE Y


d CERTIFICATE FROM COMPANY Y
d CERTIFICATE FROM INTERNAL/EXTERNAL EXAMINERY
d PREFACEY
d ACKNOWLEDGEMENTY
d DECLARATIONY
d EXECUTIVE SUMMARYY

CHAPTER CHAPTER NAME PAGE


NO. NO.

1 INTRODUCTION OF
ORGANIZATION

2 CONCEPTUAL FRAMEWORK

3 RESEARCH METHODOLOGY

4 ANALYSIS & INTERPRETATION

5 FINDINGS

6 CONCLUSION

7 SUGGESTION &
RECOMMENDATION

APPENDIX

BIBLIOGRAPHY
| Y

Y
YY YOBJECTIVE

2. COMPANY PROFILE

3. EXPORT DOCUMENT

4. EXPORT PROCEDURE

5. IMPORT DOCUMENTS

6. IMPORT PROCEDURE

7. SUGGETION

8. CONCLUSION

9. BIBLIOGRAPHY
COMPANY PROFILE
~1) ABOUT COMPANY: -

< <

Instrumentation limited was registered in march 1964

and established with USSR Collaboration~UNITLD STATES OF SOVIET REPUBLIC)


Instrumentation limited was started with the total capital investment of about Rs. 150
millions in 1968.

The Kota unit employees are on Technical base which is staffed by 226 engineers mid
1389 skilled worker. Instrumentation limited has multiiuiit company. It has two plants. One
at Kota ~raj) and the other is Palghat ~Kerel a),

Instrumentation limited Kota was setup by govt. of India to manufactured modern,


Measurement and control instruments on turn key basis. To process plant such a Steel,
petrochemical, fertilizers and thermal power station.

The main products items of instrumentation limited comprise of temperature, pressure tran
smitters ,magnato -Electronic instruments Electronic recorder, Indicators and Controller
spars parts. At present [he total no. of staff of instrumentat ion limited are about 1700,

Officers-200

Supervisees-700

Workers-800

The instrumentation Kota is being managed by managing director Mr K.N.Mishra,

Who is the overall in charge with a team of managers like Vice president, Personnel
Manager Marketing managers, Purchase manager, Production manager etc and
Employees involve under this team.
To above „ Y are other officers like supervisors, office „Y Y other
workers.

The total no. Of stuff are 1700

WORKERS OFFICERS
800 200

 
    
  Ý 
SUPERVISORS
700

SHIFTED HAVE WORKING PERIOD OF


INSTRUMENTATION LIMITED: -

Shift ~A>7 A,M. To 3 P.M.

Shitl~B)-3P.M. To 11P.M.

Shift~C)-8A.M. To 5P.M.

PLANT LOCATION:-

Instrumental ion limited Kola are located in KOTA ~Rajsthan), It is uMocale at


jhalawar road, which is main road. And it is nearly to kola city area, There
are no problems of transportation so the material is easily available and the
products are easily transported to one place to another place . There is less
transportation cost so location of the company is on the right place.
       

Board of Director
Chairman-cum-Managing Director

Company
Secretary

Business Acquisition Procurement Manufacturing


Group Facilities

Projects Customer CP & IT Marketing


DDC Unit Services Unit

Kota Palakkad
Exports Regional & Branch
Unit Unit
Division Site Offices Offices

Subsidiary
Corporate
Unit
F&A

REIL
Corporate
P&A
Corporate
R&D

VARIOUS DEPARTMENTS OF COMPANY:-

> Accounts department

> Production department.

* Fabrication Shop.

*Mcchanical Shop.

*Plastic Shop. ^Wiring Shop.

*Heat Treatment deppt.

> Purchase department

GYMarketing department

> Personnel Administration department


> PPC department ~production planning £control)

> Quality control department

> CNC department ~Computerized treatment control)

> Foreign Purchase department Y


COMPANY QUALITY OBJECTIVES

> Achieving customer satisfaction.

GY Process improvement.

> Product conformity.

> On time delivery,

> Introduction to new products/ variants,

> Prompt after sale services

> Development of skill of peoples

QUALITY POLIC1ES-KQTA UNIT:-

> Our quality policies are to ensure satisfaction of customers by providing


products and services of Nation/International quality standards.

> We manufacture and provide services in the field of Telecom Exchange,


Railway Signaling Relay, Solar Dusk down System, Static Energy Meter and
Uninterrupted power supplies system.

> We carryout continual improvement in all process of QMS, products and


services by involving people and developing skill of Employees.
13

QUALITY MANAGEMENT PRINCIPLES:-~ISO-9001-2000)

GYCUSTOMER FOCUSED: -

Organization depends on their customers and therefore should


understand current and future customers needs should meet customer
requirement and strive to exceed customer expectation.

GYLEADERSHIP:-

leaders established with of purpose and direction o f the organization they


should create and maintain the Internal environment in which people can
become fully involve in achieving ihe organizational
objectives

GINVOLEMENT OF PEOPLE:-

People at all levels are the essence of an organization and their full
investment enables their ability to be used for the organization benefit

GPROCESS APPROACH:-

Ydesired result is achieving more efficiently

when activities and relate resources are managed as a process approach

GYSYSTEM APPROCH OF MANAGEMENT:-


Identifying understanding and m:i ringing interrelated processes as a
system contributes to organization effectiveness and efficient in
achieving it objectives.

? Y Y Y
| Y Y  Y? Y?

CUSTOMERS

REQUIREME
NT
CONT1NUAL IMPROVEMENT OF THE
QUALITY MGT. SYSTEM

Measur
ement

analysis &
improve

REQUIRE

MENT"---
INSTRUMENTATION LIMITED-VARIOUS PLAN
LS/UNITS/SLIBSIUERIES COMPANIES: -


RAJSTI1AN ELECTRONICS &
INSTRUMENTATION LMT. JAIPUR


c
INSTRUMENTAL

IL-POWER ELECTRONIC-K.OTA LIMITED INSTRUMENTATION CONTROL VALVE.
LTD PALGHAT




INSTRUMENIATION DIGITAL
CONTROL LMT. KOI'A



G  


The employees and managerial persons are so interrelated to each other that they call
them selves the "members of Instrumentation limited group".

Different employees welfare programmers are held by the company for the

Example is the HOUSING Facility, Education loan for the employees as well as his
family. Transportation Facility, Medical Facility. Medical leave. Cell

Phone Charges. Oil facility etc.

All these things improve the skills and faith of the employees.

For die development of the managerial persons company holdup various

Participation activities,

Nearly 1700 employees are employed in the company. Medical check ups are

Made by me company time to lime.

So that to save the employees from the physical injury. Employees are

Promoted on the requirement as per their skills.

Employees are to be worked in three shifts of 8 hours each.

SOME ANOUNCES ON THE COMPANY DAY:-

> EDUCATION FEES:- 9th class =50 to 55/month

10th & 11th = 55 to 60/month

12th -55to60/month

> Samuhic durghatana biiria yogna.


> Shift All ounce;- Shift~B)-8Lo9/Shift. Shift~C)-9to 10/Shift.

> Medical reward:- 800 to 900/year

> Subsidiary Iran spoliation Allowances

> CL ~certain Leave)-40 days/year ~workers -20 days/year ~supervisors/officers)


PROJCTS OF COMPANY:-

KOTA UNIT:-

G TELICOM PRODUCTS

> C-DOT TELICOM EXCHANGE

GYYYMAX-XL-SBM W ITH THE ISDN &NSE

GYYYDDF FOR POW ER

> PANNELS& ANNUNCIATORS

> SMART TRANSMITTERS

> RECORDER/INDICATORS

GYYYGAS&LIQUED ANAUSER

> DEFENS PRODUCTS

GYYYOFFICE PLATE & FLOW NOZZELS

> REILW AYS1NCNALLING

> SOLENOID VALVES

PALLAKKAD UNIT:-

GYYYCONTROL VALVE

> LOW&HIGIIAN'LICATIONS

> ELECTRICALS AND PREUMATIC ACTUATORS

> BUTTERFLY VALVES

> FLOW ELEMENTS


> SAt^ETY VALVES

KOTA UPS>

> UPS SYSTEM

> LINE INTERECTIVE UPS SYSTEM

> DOUBLE CONVERSATION ON LINE UPS


Y |?Y
Following explanations gives an up-to-date picture of Export Documents and
the use

EXPORT ORDER:

An order is a commercial transaction, which is also of concern Lo their respective countries,


since it affects the balance of payment position of both Ihe containers. It is therefore, not
just a matter of product, manufacturing packing, shipment and payment but also one of the
concern to licensing authorities, exchange control authorities and banks dealing in export
trade. The exporter is required to pro duce copies of export order to various Government
departments/financial institutions e,g. obtaining export licenses when the product is
covered under the restricted items or canalized items for export, availing post -shipment
finance and other incentives an d dealing with inspection authorities, insurance
underwriters, customs offices and exchange control authorities etc, for various purposes 

ORDER ACCEPTANCE:

The order acceptance is another important commercial document prepared by the exporter
confirming the acceptance of order placed by the importer, Under mis document he commits the
shipments of goods covered at the agreed price during a specified time. The order
acceptance normally covers the name and address of the exporter, name and address of
the consignee, port of shipment, country of final destination, the description of goods, quanlily,
price each and total amounts of the order, terms of delivery, details of freight and insurance,
mode of transport, packing and marking details, term of payment etc.

MATE'S RECEIPT:

Mate's receipt is issued by the chief of vessel after the cargo is loaded and it contains the name
of shipping line, vessel, port of loading, port of discharge, place of delivery, marks and numbers,
numbers and kind of containers, description of goods, container status/seal number, gross
weight, condition of cargo at the time of its receipt on board the vessel and shipping bill number
and date. The mate's receipt is of a transferable nature and must be presented immediately at
die shipping company^ office to be exchange into bill of lading,
BILL OF LADING:

The bill of lading is a document issued by the shipping company or its agent
acknowledge the receipt of goods mentioned in the bill of shipment on board the vessel
and undertaking to the delivers the goods in the like order of assignee, provided the freight
and other charges specified in the bill of A lading and as soon as the exporter obtains the
mate receipt, he should prepare the bill of lading in the fonns obtained Irom the shipping
company or its agent. The exporter or his shipping agent has to fill up the is form with relevant
details from the shipping agent has to fill up this form with relevant details such as the name of
the consigner, date and place of shipment, name and destination of the vessel the
description, quantity and destination of goods, marks an d numbers, invoice number, GR number,
gross and net weight, number of packages and amount of freight etc.

AIRWAY BILL/AIR CONSIGNMENT NOTE:Y Airway bill is the receipt issued by the airline
company for the carriage of goods under certain terms and conditions. airway bill is not
treated, as a document of title is not issued in negotiable form airway bill is generally issued
in 3 copies. 1 copy each is for the carrier, consignee and ,he consignor, Indian exchange
control discourancc consignments of goods in
the name of cither importer, buyer or his agent if the export is not covered under a
letter of credil wilh such requirement. Since the goods are delivered to the consignee mentioned
in the airway bill, after identifying himself as the party numed in the airway bill as consignee
or receiver of the goods, against payment of charges, if any, to hold the control over the goods
until payment or the commitment for payment is made, the exporter should consign the
goods in the name of the foreign correspondent bank.

CERTIFICATE OF QRlGIN:Y Y Y The exporter should obtain certificate of origin from any
recognized chamber of commerce, Export Promotion Council or " Government
Department on payment of a small fee.

G.S.P. CERTIFICATE:YY The EEC countries comprising France, Germany, Belgium,


Luxembourg, Netherlands, Italy, UK, Ireland, Denmark and Greece have adopted the
generalized system of preferences. Under GSP manufacturers and semi manufacturers from
developing countries including India will be entitled to a concessional rate of import duty in
Ihese countries.
PACKING LIST:

YA packing list should include ~he date of packing, connecting invoice number, order number,
details of shipping such as the name of the steamer, bill of lading, number and dale of sailing,
case number to \vhich the list relates, details of goods such as quantity and weight and item
wise details. Normally 12 copies of packing list should be prepared. The 1*' is to be kept inside the
package, copies to be sent with shipping documents, 3 copies to the agent and 2copies

retained by the exporter,

CERTIFICATE OF INSPECTION:

It is issued by the Inspection Agency Concerned, certifying that t he consignment has


been inspected as required under Export Quality Control and Inspection Act. 1963 and
satisfies the conditions relating the quality control and inspection as applicable to it and is
certified export worthy 

CERTIFICATE OF MEASUREMENT:

Freight can be charged either on the "*" basis of weight or measurement. When it isYcharged on
weight basis, the weight 9 declare by the exporter is accepted. However a certificate of
measurement from the Indian Chamber of Commerce or any other approved organization may be
obtained by the exporter and given to the shipping company for calculation of necessary YYYYYYYY
freight.

SHIPPING ORDER:

Shipping order is issued


Ythe shipping line intimating the " exporter about the reservation of the
space of shipment of cargo through a particular vessel from a specified date.

CART/LORRY TICKET:

The Ticket is prepared for admittance of cargo through the port gale. This is also known as 'Vehicle
Ticket or Gate Pass1. This includes the details of export cargo i.e, shippers name, cart number,
marks on packages, quantity and description.
COMMERCIAL INVOICE:

An invoice is a document which contains the detailed description of goods consigned, the
consignor's name, the consignee name, ^ name of acceptance or contract number and date,
country of origin, marks and number and number of packages, special marketing if any, quantity
shipped, selling price to the purchaser for each unit and total, terms of payment, terms of sale
~FOB, C&E GIF, FAS), amount of freight and insurance if applicable, import license number,
particulars about packing, consular and customs declaration.

SHIPPING BILL:

Shipping bill is an important document required by customs authorities for following


shipment. It is prepared by the exporter and it contains the name of the vessel, master or agents,
flag, port at which goods are to be discharged,
country of final destination, exporter's name and address, details about packages,
number and description of goods, marks and numbers, quantity, details about each
case, FOB price, real value as defined in Ihe sea customs act, whether Indian or
Foreign merchandise to be re-exported, total number of packages with total weight
and value and the name and address of the importer.

‡  Y  Y

YYY

 Y„ 

„ YY  Y 

 YY

This type of shipping bill printed on White paper and used for the guods for which
neither duty nor fees are applicable. It is also used for the goods manufactured out
of materials imported under the duly free import.
„
Y  Y 

this type of shipping bill is used tor goods subjected to export duty, which cither
entitled or not entitled for drawback. This shipping bill is used separately in respect
of which export duly is levied on the basis of market price and tariff assessed value
and printed on Yellow paper for all goods except Mica and Jute.

 Y   

Y If the export of goods is simultaneously by duly free and


subject to export duty, this type of shipping bill is compulsory lo be used whether
alone with any other shipping hill. This type of shipping bill is printed on trie Green
paper.

  Y 

Y  „Y YY

In case of goods imported for re-export and kept In-Bond, this type of shipping bill
is used which is printed on Yellow paper.


 Y|
 Y

YFreight declaration is to be attached to the export documents, if the importer


agrees to pay the freight, when the exporter pays the freight, he also should submit
the same declaration.
EXPORT PROCEDURE
Obtaining 1EC Number

Processing an export order

Entering into export contract

To examine the export contract

Instruction to the factor/ supplier

Proof of offsetting to PHARMEXCIL,

Quality control inspection


Central Excise Clearance

Dispatch of the documents to the export


department of the firm by the factory
office

Induction of the OIA in the logistics

Pre requisites, prior to stuffing in the


container

Issurance of mate¶s receipt and bill


of lading

Certificate of origin

Preparation of various sets of


documents

Shipment advice
Certificate to the importer
of origin
Presentation of document to bank

At the bank, these documents are


processed in the following manner

Rebate of central excise duty and


duty drawback

Summation of an dosed documents

Indomitable, keeping no scope of uncertainty or changes in the purchase order pm


the part of Ihe buyer) and where necessary drawing attention of importer Lo the rtgj
discrepancies in the terms and condition on the contract/ letter of credit Lo avoid the
problems later.

Instruction lo Ihe Victor/supplier - If the above-mentioned documents are in order,


delivery mote ~in duplicate) containing the specifications and other details of the
order is sent to factor for the manufacture and dispatch of the export cargo to Ihe
port of shipment

Proof of offsetting to PHARMRXCL-Y As soon as exports has been made copies of


following documents in duplicate are sent to the PHARMEXC1L to meet the
fulfillment of the offsetting constraint. They are -
a) Invoice ~one copy)
b) Packing list

c) Visa/Special custom invoice

d) Shipping bill ~EP Copy)

YQualSiv control Inspection- When the production is being done the packing and
folding department of the exporter makes an inspeclion of the quality of goods that

whether or not it confirms to the requirements of the purchase order.

Central Excise Clearance- when production schedule is over and the goods are

ready for dispatch at the factor}' doors, and the AR,E form with six copies depicting
the description of the goods and its value is prepared . Of the total seven copies, six.
Copies arc of administrative importance, three of which ~original, duplicate, triplicate)
arc sent to the excise department and remaining the company retains three,

Dispatch of the documents to the export department of the f ir m by Ilic factory office-

the factory office prepares a dispatch advice and sends sit lo the export department
along with the following documents; Railway receipt/lorn' receipt AR.-4 form ~original &
duplicate) Duplicate copy of delivery note signed by the factory office it states that the
consignment has been sent lo the stale town.

Induction of Ihe CHA ~Custom House Agont> in the logistics - As soon as the

goods arc ready to clear the factory gates Ihe management of the cargo goes into
the hands of CHA, who further looks upon the future course "of action vis -a-vis the

indomitable, keeping no scope of uncertainty or changes in the purchase order pm


the part of Ihe buyer) and where ne cessary drawing attention of importer Lo the rtgj
discrepancies in the terms and condition on the contract/ letter of credit Lo avoid the
problems later.
Documentation process required person with lot of knowledge of this field.

1. The CHA on the behalf of exporter fills the request form for the use of terminals for
exports. With the request form; the exporter or CHA submitted some additional
documents. These documents are packing list and commercial invoice.

2. As per Ihe requirements of the exporter the Export Customer Relation Officer ~CR)
provide the required services and the fill the charges sheet. The payment of the same
is to be paid to ICD in advance.

3. The ICD'S export in -charge generate specific and unique index number for the
particular request.

4. For the movement of empty container the CR issues form number # 12 to the transfer,
Mumbai.

5. The transporter picks up the empty container of a particular shipping line and sends it
to the factory of an exporter for stuffing.

6. Then the container get stuffed and brought to ICD for the required the
documentation procedure and customs examination and clearance procedure.

7. Following documents arc generated -

~a) If the factory of the exporter lies outside the PCMC area, 3 copies of
loaded container gate pass are generated -

- 1 copy is sent to chief superintendent of PCMC octroi post.

- 1 copy is given to transporter.

- 1 retains with gate in charge of I CD.

~b) If the factory lies in the PCMC. 3 copies of empty container gate pass along
with 3 copies of loaded container gate pass are generated. All of them are
distributed to the authorities as same as above. These documents fulfill
the octroi requirement and serve as an instruction lo gale in-charge to let the
container come inside the premises of the company for custom
examination and clearance.
8. The CHA on the behalf of exporter submits the shipping bills to the customs department.
Shipping bill is a statement showing the specification of the goods to be exported.

9. The role of customs department start from this stage. First the appraiser wa tches
the documents submit Led by the CHA thoroughly, if he feels the physical
examination necessary, he indicates the examiner for the same. In the normal
case it is carried down sequentially. After the assessment the appraiser signs the
shipping bill, invoice and packing list- Once the appraiser signs. The CHA fills
challan and pays die customs duty.

10. The appraiser then gives order for the physical examination of the goods to be
exported. The Inspector goes in export warehouse and examination the goods
and cross checks them with packing list, commercial invoice and shipping bill,
after physical examination the customs department allows to clear the cargo for
exports. The bottle seal is put to the container.

11. The duty signed transference copies are given lo in a sealed and stamped
envelope,

12. ICD export in-charge, after receiving commercial invoice, shipping bill transicrcncc
copies generates following documents -

~a) Job Order - 6 copies

- 1 copy to customs department, Pune.

- 1 copy to CHA/lmporter

- 1 copy to transporter.

- 2 copies Lo shipping line or NVQCC ~Non Vessel Operating Common Carrier)


LCL EXPORTS & CUSTOMS CLEARANCE PROCEDURE

1. CHA on behalf of exporter Fills the request form tor the use of terminal for
export and submits commercial invoice and packing list along with It.

2. The details are then feed in CFS management system in order to generate
a specific and unique Index number tor the particular shipment.

3. Exports in-charge generates 3 copies of gate pass bulk for allowing ihe
truck loaded with goods enter inio the premises of the I CD.

4. 1 copy of this gate pass is sent to chief superintendent octroi post, PCMC. 1
copy has been given to transporter and 1 copy remains with ICD gale in-charge,

5. After the arrival of the break bulk goods, export in -charge generates issue
note for warehouse in-charge to assign a specific location in export
warehouse. Security guard present notes the records of number of packets
and location assigned down there in activity slip.

6. Warehouse in-charge ensures the location of consignment, as each


separate consignment is stacked in a separate segment divided in with in
the export warehouse. These segments arc equally divided sections of the
dimension 25 meter * 25 meter ~L*B) segregated by a thick yellow line.

7. After the customs clearance and examination procedure ~same as FCL export)
goods are permitted to be stuffed in the closed CBT ~closed body truck).

R. Next step involves the generation of letter for the customs department, Dronagiri
which is the place from where the LCL goods are consolidated and converted into
FCL for loading it on the vessel.

9. Same as above 6 copies of job order are generated out, such as 1 copy to
customs department, Drouagiri, 1 copy to CI1 A/Importer.

1 copy to transporter.

2 copies to shipping line or NVOCC ~Non Vessel Operating Common Carrier).


1 copy for port trust authority. 1 copy remains with Dynamic Logistics for the
records.

10. Exporter in-charge also generated 3 copies of gate pass for allowing the CBT to
leave the premises of ICD. From these 3 copies, 1 is sent lo chief superintendent of
octroi post PCMC, 1 given to transporter and 1 copy remains with gate in -charge.

11. CHA submits the transference copies to the ICD export in -charge in a sealed and
stamped envelope.

12. The CBT is allowed to depart from the premises of ICD after checking gate pass.

13. These goods are consolidated in a 20 feet or 40 feel container at Dronagirl and
finally loaded on the vessel.
AIR EXPORT PROCEDURES

1. CHA/Exporter fills the request form for the use of terminal for exports along with the
airway bill, commercial invoice, packing list and shipping bill.

2. Feeding the CFS management system with relevant details of the particular
consignment generates the index number.

3. Further 3 copies of gate pass are generated and distributed to the authorities
accordingly ~as above),

4. 1 copy of this gale pass is sent to chief superintendent octroi post, PCMC. I copy
is given to transporter and 1 copy remains with 1CD gate in-charge.

5. After the arrival of the break bulk goods, export incharge generates issue note
for warehouse security guard present notes the record of number of packets and
location assigned down there in activity slip.

6. There is a special location for air cargo in the export warehouse, as it needs special
attention. Here at export warehouse of it is two segments at extreme right corner of the
warehouse.

7. CHA approaches the customs department for the apprising and inspection of cargo
in order to gel it cleared. He obtains shipping bills and transference copies duly
signed by the authorities and further submits the same with the exports in-charge of
1CD office.

8. The stuffing sheet is sent to warehouse in -charge to make arrangement for stuffing the
cargo in the CBT.

9. Following documents are prepared for ftirthcr movement of air cargo -

- Export General Manifest 6 copies

- Inland Way Bill - 3 copies

- Transit Permit Y6 copies


10. Export general manifest is a consolidated report of the cargoes stuffed In one
CRT, Transit permit is the statement showing the transportation of loaded CBT to
Sahar air cargo complex; Inland way bill is a document serves same purpose as
shipping bill serves in shipping,

11. The documents are distributed accordingly to the authorities concerned ~same as
above).

12. CHA submits the transference copies along with EGM and transit permit duly
signed by the customs authority, sealed and stamped. These transference
copies arc sent Sahar air cargo complex for customs for customs formalities at
Airport,

13. The gate pass is generated and CBT is allowed to proceed for SACC, Mumbai,
IMPORT DOCUMENTS
Following explanation gives us an up-to-date picture of Import documents
and Ihe use and requirement of each document:

1. IMPORT ORDER: An Import order Is a commercial transaction which is not only


important to the importer and Exporter, but is also of concern to their respective
countries, since it affects the Balance of Payment position of both Ihe countries. It
is therefore, not just a matter of product, manufacturing, packing, shipment a nd
payment, but also of one of concern to licensing authorities, exchange control
authorities and banks dealing in foreign exchange. The Importer is required lo
produce copies of Import order to various Government department/Financial
institution e.g. obtaining import licenses when the product is covered under the
restricted items or canalized items for Imports, arranging import finance and
dealing with customs offices and exchange control authorities etc. for various
purposes,

2. ORDER ACCEPTANCE: Order acceptance is another important document prepared


by the Exporter confirming the order received from the overseas Importer. Under
the order acceptance the Exporter gives his confirmation to the order placed by
the Importer and commits a specified time. Sometimes, the Exporter needs a copy
of his order acceptance signed by the Importer. The order acceptance normally
covers the name and address of the Exporter, the name and address of the
consignee, port of shipment, country of final destination, the description of
goods, quantity, price and each and total amount of the order, terms of delivery,
freight and insurance details, terms of payment, mode of transport, packing and
marking details etc, A common format of Export price quotation, proforma
invoice and order acceptance is used by many Exporters.

3. LETTER OF CREDIT: At the request of the Importer his hank issues a letter of
credit in favour of the Exporter through its correspondent in the country of the
Exporter giving him authority to draw bills up lo a particular amount ~as per the
contract price) covering a specified shipments of goods and assuring h im of
payment against the delivery of shipping document The operations of letters of
credit have been regulated and are govern by UCP 500 of International Chamber
ofCommerce, Paris.

4. TRANSPORT DOCUMENTS -

- Ocean Freight -various types of Bill of Lading

YYYAir Freight- Airway Bill/Air Consignment Note

- Rail/Road-Railway Receipt/Consignment Note

- Post-Way Bill issued by Foreign Post Office

- Courier- Courier Receipt/Way Bill

YY CERTIFICATE OF ORIGIN:Y Many counties require a certificate from the overseas
supplier stating the origin of goods and certified by the Chamber of Commerce or
any other recognized authority in the Exporter's country.

Y PACKING LIST/NOTE:Y A packing list/note includes the date of packing, connecting
invoice number, order number, details of shipping such as the name of the steamer.
Bills of Lading number and date of sailing, case number to which the list/note relates,
details of goods such as quantity and weight and item wise details, packing list helps
the Importer or his agents to clear the goods easily from customs author ities/ports.

 CERTIFICATE OF INSPECTIONëY Certificate of Inspection is issued by the Inspection


authorities in die Exporter's country certilying that the goods have been inspected
under the recognized quality control standards and satisfies the conditions relating
to control and inspection as applicable to it and is export worthy. The Importer may
also demand for a certificate of inspection from his own designated inspection
agency in the Exporter's country is required.

Y CERTIFICATE OF MEASUREMENTëY Freight can be charged either on the basis of


weight or measurement. When it is charged on weight basis, the weight declared by the
overseas supplier is accepted. This certificate contains the name of the vessel, Ihe port
of destination, description of goods, quantity, length, breath, deplh etc. of the packages.
a . COMMERCIAL INVOICEëY An invoice is a document drawn by the Exporter on his
overseas Importer which contains the details description of goods consigned, the
consignor's name, the consignee's name, the name of steamer, number and date
of bill of lading, order acceptance or contract number and date, country or origin,
marks and number and number of packages, special marking, if any quantity
shipped, selling price to the purchaser for each unit and total, terms of payment, terms
of sale {FOB, C&F, CIF,FAS), amount of freight and insura nce if applicable, Import
license number, particular about packing, consular and customs declaration. Invoice is
a prima facie evidence of the conlract of sale and purchase and should be strictly in
accordance with the sale and purchase contract and must b e signed by the Exporter or
by the person acting on his behalf.

I0 .FREIGHT DECLARATION;_ Freight declaration is required to be obtain from the


overseas supplier, in berth the cases, when the Importer agrees to pay the freight or the
overseas supplier pays the freight

11. BILLY OF ENTRY: The bill of entry is a document, prepared by the Importer or his
clearing agent in the prescribed from under Bill of Entry Regulation, 1971, on the
strength of which clearance of Imported goods can be made. The different kinds of
Bill of Entry used tor following purposes:

Y 

Y Y „ Y Y  „Y Y Y „Y  „Y



Y This kind of Bill of Entry is used where the Imported goods
are cleared from the port on payment of customs duty.

YYYY 

YY„ YY   

Y 
Y This kind of Bill of Entry
is also known as 'Warehousing or Into Bond Bill of Entry' used where the
duty is not paid but the Imported goods are transferred to customs
recognized bonded warehouses.

 Y Y 

Y Y „ Y Y  Y


 Y Y Y „Y ~green
coloured): This kin d of Bill of Entry is used where the Importer intend to
clear the dutiable goods from a Bonded warehouse, which were
warehoused under a particular
IMPORT PROCEDURE

*
IMPORT AND CUSTOMS CLEARANCE PROCEDURES

The procedures followed along with all aspects of documentation and clearance
from customs authority can be explained as follows

1. The CHA on behalf of Importer fills the request from for the use of terminal for
Imports. With the request form; the Importer or CHA submitted some additional
documents. These documents are -

YYYY 

YY  YY  Y

YYYY| 
Y Y

YYYY  Y„Y

2. As per the requirements of the Importer, the customer relation executive ~CR)
provides Ihe required services and fills the charges sheet. They payment of the
same is to be paid to ICD ADVANCE.

3. The ICD'S Import in-chorge generates specific and unique Index Number tor
the particular request,

4. The documentation procedures start with the generation of Index Number,


following documents are generated -

- Job-Order form No. # 5-6 copies

- No objection certificate form No. # 13 -3 copies

- Gate pass form No, # 2-3 copies

5. Job order is a statement of request made by the CR Imports of ICD to port trust
manager to make necessary arrangements to unload the container from the
ship or vessel and load it on the trailer so that it can be brought to ICD. All the 6
copies are distributed among various authorities as follows -

- 1 copy to customs department, Pune.

- 1 i  Yto CHA / Importer


- 1 copy to transporter

- 2 copies to shipping line or NVOCC

- 1 copy from which is to be submitted to port trust authority

- 1 copy remains with Dynamic Logistics for the records

6. 1 copy of NOC is submitted to deputy commissioner ~customs), as a request


to bring the container to the dry-port, ICD. The charges tor the same are
debited from the account of importer. The duplicate copy of NOC is sent to
port trust authority after being signed by customs authority. The triplicate
copy of NOC remains with ICD.

7. From the 3 copies of Gale Pass, one is sent to chief superintendent ~octroi)
so as to facilitate the transportation from port to ICD, 1 copy is given to
transporter and 1 copies goes to gate in-charge to let the trailer enter the
premises.

8. The CHA, forthe purpose of custom clearance submits the bill of entry to the customs
authority.

9. The Bill of entry submitted by CHA is then compared with Import General
Manifest ~IGM) submitted by the NOVCC or carrier itself. After comparison the
bill has been assigned a specific number.

10. After the assignment, of a specific identification number CHA gives the bill of
entry to appraiser who checks the classification of goods, value of goods and
duty applicable on the same - First the appraiser checks the document
submitted by the CHA thoroughly, if he feels the physical examination
necessary, he indicates the examiner for the same. In the normal case it is
carried down sequentially. After the assessment the appraiser signs the bill of
entry. Once the appraiser signs Ihe B.CXE. the CHA fills challan and pays the
customs duty.

11. Now Ihe CHA approaches the examiner to carried out physical examination
order is a statement of instruction to ICD that the cargo is to be de-stuffed for
the purpose of physical examination by the cusloms authority and not for the
final delivery to the Importer as he had not yet cleared the dues of shipping
line.

12. Alter the checking the examination order imports in -charge prints de-stuffed sheet
so as to instruct yard in-charge to arrange for de -stuffing and customs examination of
imported cargo,

13. The custom examiner opens the packet, which he desires and randomly examines
the weight, quantity and order specifications mentioned in the documents backing
the particular Import shipment. If all the goods are found as per order, the goods are
considered customs cleared.

14. The remaining procedure contains no complicatio n as |he CHA submits the
deliver)' order to the ICD office and takes issue note. The cargo is de-sluffed
from the container in the case of ICD de -stuffing, while in the case of
factory de-stuffing the yard in-charge has been instructed to let the container go to
factory for de-stuffing.
CONCLUSION

I would like to conclude by specifying the fact ~hat "DOCUMENTATION" plays a major role in
International competition.

I would like to conclude that; "CARRY PAST CORPORATION" is providing the belter
services to customers.
  c

BOOKS:

a. EXIM India year book


b. How to export? (M.I. Mahajan)
c. How to import? (M.I. Mahajan)
d. EXIM policy, procedure and documentation (M.I. Mahajan)

WEB SITES:

WWW.ILKOTA.NIC.IN

WWW.EXIM.COM