Training

Presentation
Demo Kit
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Naman Infotech Centre. Tele: 91-079-26565405, 91-079-26561104
World Class Quality
Practices
Product Code: M125
www.globalmanagergroup.com

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Naman Infotech Centre. Tele: 91-079-26565405, 91-079-26561104
 Need for world class quality
practices
Main three reasons are ..
A. Competitive quality pressures
Focus of the organizations from “Quality” to “Competitive
quality
B. Fast changing industry conditions
Globalization, privatization and changing customer needs and
company own
C. Complacency with present performance
constructive level of dissatisfaction with the present performance.
• It used to be you had to be “good enough”
• Now, you must be looking for ways to make your customer happy,
and meet their future needs
• If you aren’t someone else is, and is going to take your business
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 Benefits Resulting From world class
practices
• These continual small improvements add
up to major benefits.
– Improved productivity
– Improved quality
– Better safety
– Faster delivery
– Lower costs
– Greater customer satisfaction.

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 The Journey To World Class
ENABLERS

STRATEGY & PEOPLE

LEADERSHIP RESOURCES PROCESSES
POLICY MANAGEMENT

rated
Accele ent
em
Improv

0 - 200 201 - 375 376 - 525 526 - 675 676 - 800 801 - 900 901 - 1000

Ignoring Exploring Installing Embedding Driving Integrating Sustaining

IMPLEMENTING DEVELOPING WORLD CLASS

RESULTS

CUSTOMER PEOPLE IMPACT ON BUSINESS

SATISFACTION SATISFACTION SOCIETY RESULTS

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Naman Infotech Centre. Tele: 91-079-26565405, 91-079-26561104
 Policy for continuous
improvement
Policy
9 Practice concepts of zero losses in every sphere of
activity.
9 Relentless pursuit to achieve cost reduction targets in all
resources
9 Relentless pursuit to improve over all plant equipment
effectiveness.
9 Extensive use of PM analysis as a tool for eliminating
losses.
9 Focus of easy handling of operators

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Naman Infotech Centre. Tele: 91-079-26565405, 91-079-26561104
 Continuous improvement
Environment
What is the culture and values shift required
for to work ?

9Openness
9Harmony
9Inform
9Learning environment
9Empowerment
9No blame
9Making improvements constantly

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 What you can expect :

• Up to 50 - 70% Reduction in Setup Times

• Up to 20 - 30% Productivity Improvements
• Up to 50% Improvement in Machine Uptime
• Up to 50% Reductions in WIP
• Drastically Reduced Defect Rates
• Resolution of Ergonomic Issues
• Reduced Cycle Times
• A Culture Shift to Continuous Improvement

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Naman Infotech Centre. Tele: 91-079-26565405, 91-079-26561104
World class quality practices includes
Regarded as a conceptual "umbrella" consisting of a
collection of Japanese practices.
includes the following:

ƒ Customer orientation
ƒ Total Quality Control
ƒ Robotics
ƒ QC circles
ƒ Suggestion systems
ƒ Automation
ƒ Discipline in the workplace
ƒ Total Productive Maintenance
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 Process

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 Approach behind KAIZEN are :

9 Think of how to do it, not why it cannot be done.

9 Do not make excuses. Start by questioning current
practices.
9 Do not seek perfection. Do it right away even if it
will only achieve 50% of target.
9 If you make a mistake, correct it right away.
9 Throw wisdom at a problem, not money.
9 Ask 'WHY?" five times and seek root causes.
9 Seek the wisdom of ten people rather than the
knowledge of one.
9 Don't ask workers to leave their brains at the
factory gate.
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Naman Infotech Centre. Tele: 91-079-26565405, 91-079-26561104
 Methods of kaizen
I. Creativity & Innovation

ii. Rational model for problem solving

iii. Efficient time management

iv. 5 S

v. Total Productivity Maintenance

vi. Just in time

vii. Brain storming

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 SMAIC
select
select Measure
Measure Analyze
Analyze Improve
Improve Control
Control
What
What is
is wrong?
wrong? Data
Data &
& Process
Process When
When andand where
where How
How to to get
get Display
Display
capability
capability are
are the
the defects
defects to
to six
six sigma
sigma key
key measures
measures

ƒ Benchmark ƒ 7 Basic Tools ƒ Cause & Effect ƒ Design of ƒ Statistical Controls

ƒ Baseline ƒ Defect Metrics Diagrams Experiments ƒ Control Charts
ƒ Contract / Charter ƒ Data Collection, ƒ Failure Models & ƒ Modelling ƒ Time Series
ƒ Kano Model Forms, Plan, ƒ Effect Analysis ƒ Tolerancing Methods
ƒ Voice of the Logistics ƒ Decision & Risk ƒ Robust Design ƒ Non Statistical
Customer ƒ Sampling Analysis Controls
ƒ Quality Function Techniques ƒ Statistical Inference ƒ Procedure
Deployment ƒ Control Charts adherence
ƒ Process Flow Map ƒ Capability ƒ Performance
ƒ Project ƒ Reliability Analysis Mgmt
Management ƒ Root Cause Analysis ƒ Preventive
ƒ “Management by ƒ 5 Why’s activities
Fact” – 4 What’s ƒ Systems Thinking

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 Process Improvement model
2.Application of Process
1. improvement Principles

F
Operational
E Analysis of
E process
D
B
3. Benchmarking
A
C
K

L
O
O
P
4.
PDCA

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Naman Infotech Centre. Tele: 91-079-26565405, 91-079-26561104
 Recognizing improvements
Why Recognizing improvements?

9 The whole competitive society that we live in is

driven by people striving to be recognized.
9 Often recognition is simply having someone else
acknowledge your worth.
9 It is something every one wants and strives to
obtain.
9 Research has shown that people classify
recognition as one of the things they value most.

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Naman Infotech Centre. Tele: 91-079-26565405, 91-079-26561104
 Tips for employee reviews
• Discuss performance in private.
• View employee reviews as an opportunity for open and
honest communication.
• Make the review communication two-way.
• Make the annual or semi-annual formal evaluation a
supplement to continuous informal communication.
• Be prepared to deal with strong emotional responses
from employees.
• Spend some time on career implications.
• End the review on a positive note.
• Ask employees how the review process can be
improved.

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Naman Infotech Centre. Tele: 91-079-26565405, 91-079-26561104
Kobetsu Kaizen Activities KAIZEN
10 Steps of Kobetsu-Kaizen
1. Step Analysis of Loss

2. Step Kaizen Theme&Target

3. Step Kaizen Team

4. Step Determination of Initial Condition

5. Step Project Plan

6. Step Analysis

7. Step Countermeasures

8. Step Verification

9. Step Standardization

10. Step Homework & Suggestions

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Naman Infotech Centre. Tele: 91-079-26565405, 91-079-26561104
 Kaizen Case Study – ABC
company
• ABC company
– Filing, organizing, and paper shuffling services
– Uses MSD (metallic securing devices)
– Increasing complaints from the Paper Shuffling
Department (PSD) about MSDs breaking and
failing to keep papers together
– Customers’ papers can get mixed together
– Purchasing wants to eliminate MSD complaints

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Naman Infotech Centre. Tele: 91-079-26565405, 91-079-26561104
How Benchmarking Works
Pre-planning

h ‘Diagonal slice’
h Procurement staff Structured Data collection
h Key internal clients Interviews & analysis
h Selected suppliers

h Metrics ‘Snapshot’ of today’s

h Processes procurement operation
h Relationships

Performance benchmarked using

PMMS Best Practices Profile
Interim Review
Gap Analysis

Recommendations &
Action Plans

Final Review Client Report

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Naman Infotech Centre. Tele: 91-079-26565405, 91-079-26561104
 PROGRAMME MANAGEMENT UNIT
S U P PO R T U N IT

D D G (O P ER ATIO N S )
Foc u s Are a s

Un it- 1 SU M AN A GER Inte gration m anagem ent

P R O GR A M M E M AN A GER Scope m ana gem ent
Team m anag em ent
Risk m anage m ent
Un it re
Spe spon
c ia list sAd
ib v
leisor
for:
Procurem ent M anage m ent
Un it- 2 M OU m anag em ent M AN A GEM EN T
Stra tegic Plann ing*
TEAM
Busines s pro ce sse s*
D e pu ty SU P M BO K Foc u s Are a s C hang e m ana gem en t
M AN A GER Bes t pr ac tic e
Policy coordination
Tim e m anag em ent
Cost m anage m ent
Progress rep orting
Com m unication m ana gem ent
Incl. P & R Interfacing

Stra tegy F IN A N C E , M O N ITO R IN G ,

W ork Plan BUSINESS C O N TR A C T
Repo rting B U D GE T & R E PO R TIN G & PL A N N IN G GO V E R N A N C E &
PL A N N IN G E V A L U A TIO N S U P PO R T TE C H N IC A L
Stra tegy M A N A GE R M A N A GE R
W ork Plan M A N A GE R S U P PO R T
Repo rting M A N A GE R
Ass ociates C ertifying From Xyz co m pany From Xyz co m pany
Stra tegy Consulting Associates
body •M onthly repo rts •BP Support
W ork Plan
Repo rting •Quarterly rep orts •Local Govern m ent •Overall reporting
•Budget proce ss •Ann ual Repo rt Support •Contract Too l Box
Stra tegy •Donor Fund Tracking •M &E Fram e work •One Stop Sh op Developm ent
W ork Plan •Financial Delegation • Pilot Proces ses
Developm ent •Free Basic S ervices
Repo rting
•Support to M IG • Project M an agem ent • Pilot Proces ses
Stra tegy Processes
W ork Plan •W ork shop
Repo rting •Aud its

M AN A GEM EN T F UN C TIO N S SUP P O R T F UN C TIO N S

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Naman Infotech Centre. Tele: 91-079-26565405, 91-079-26561104
 M125-WORLD CLASS QUALITY PRACTICES
CONTENTS OF TRAINING PRESENTATION KIT
Chapter-1.0 CONTENTS OF TRAINING PRESENTATION

No of slides: 175
A. The entire presentation kit is having 2 main directories as below.
World class quality practices

Literature Presentation
(Word Files) (Power point Slides)

01 Intro Programs Case Study 1

02 Need for continuous improvement Case Study 2
03 Pillars Case Study 3
04 Smaic Model Case Study 4
05 Management Req
06 Methods & Tools
07 Products & Process 01 Intro
08 Implementation Steps 02 Philosophy And Frame Work
09 Technical Req 03 Pillars
10 Deming Rules 04 Smaic Model
11 Success Tips 05 QMS • 4.0S MAIC
12 5s In Lab. 06 Methods & Tools Model
13 Getting &Keeping 07 Products & Process • 4.1 Select
14 Q7 Tools 08 Implementation Steps • 4.2 Measurs
15 Scope Of GLP 09 Terminology • 4.3 Analyse
16 Dos & Don’t 10 Smarter Working Process • 4.4 Improve
17 Internal Audits 11 Creating Effective Org. • 4.5 Controls
12 Keeping Your Self Org • CI Score sheet
13 Does &Doesn’t
14 Work Shop 1
15 Work Shop 2
16 Work Shop 3

PART-A Presentation: -
Under this directory further files are made in power point presentation as per the
chapter listed below.
• Topic wise Power Point presentation in 16 modules as listed below.
1. Introduction
It covers what, why and how world class quality practices, benefits, deming’s view of production
system, levels of quality & challenges and few examples describe in detail.
2. Philosophy and framework

Naman Infotech Centre. Tele: 91-079-26565405, 26561104 Page 1 of 5

 M125-WORLD CLASS QUALITY PRACTICES
CONTENTS OF TRAINING PRESENTATION KIT
It covers philosophy and frame woks, different views of quality guru’s, steps for quality
improvement describe in detail.
3. Pillars
It covers components, different pillars describe in details with understanding manner.
4. SMAIC model
It covers SMAIC model steps like select, measure, analyse, improve and control describe in detail
5. QMS
It covers essences, how it works, performance tier, and 360-degree appraisal for managers,
performance diary, and example.
6. Methods and tools
It covers different methods, why and how applicable for kaizen, how time management done
efficiently and required tools etc describe in detail.
7. Products and process
It covers developments, Directions and paradigm in quality thinking.
8. Implementation steps
It covers steps for continuous improvement include elimination of major losses, cost analysis,
guideline for effective planning, exercises for SWOT analysis, do’s and don’t describe in detail.
9. Terminology
It covers quality engineering terminology describe in detail.
10. Smarter working process
It covers strategic plan, smarter working process with suitable example describe in detail.
11. Creating effective org.
It covers what, role of creative manager, how to encourage, look with in you for meditation
practices and how be effective
12. Keeping your self-org.
It covers about productivity, activity plan with example, how to planning and exercises for that.
13. Does and doesn’t
It covers what to do and don’t in good laboratory practices.
14. Workshop1
It is about how to identify quantifiable improvement criteria for different processes describe in detail
with suitable example.
15. Workshop 2
It is about 5s in quality assurance test area and good house keeping describe in detail.
16. Workshop 3
It is about continuous safety improvement, deming rules for safety describe in detail.
Case study 1
It is related to kaizen –continuous improvement on ABC Company.
Case study 2
It is related to real life example of GLP followed.
Case study 3
It is related to quality of tea.

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 M125-WORLD CLASS QUALITY PRACTICES
CONTENTS OF TRAINING PRESENTATION KIT
Case study 4
It is related to ABC production system for standardisation of work.

Part –B Literature: -
This topic covers write up for the ready reference to the trainer for understanding and
reading.

Chapter No. SECTION

1. Introduction
2. Need for continuous improvement
3. Pillars
4. SMAIC Model
5. Management Req,
6. Method s and tools
7. Products and process
8. Implementation steps
9. Technical req.
10. Deming rules
11. Success tips
12. 5s in laboratory
13. Getting and keeping org.
14. Q7 tools
15. Scope of glp
16. Do’s and doesn’t
17. Internal audits

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 M125-WORLD CLASS QUALITY PRACTICES
CONTENTS OF TRAINING PRESENTATION KIT
2.0 USER FUNCTION

Chapter-2.1 HARDWARE AND SOFTWARE REQUIREMENTS

2.1 Hardware and Software Requirements

A. Hardware: -

• Our presentation kit can be better performed with the help of P3 and above computers with a
minimum 10 GB hard disk space.

• For better visual impact of the power point presentation you may keep the setting of colour
image at high colour.

B. Software used in presentation kit

• Hand-outs written in word 98 and window 2000 and Presentation made in Power point
programs You are therefore required to have office 2000 or above with word 98 and power
point

Chapter-2.2 FEATURES OF PRESENTATION KIT

2.2 Features of Training kit: -

• Contains all necessary documents as listed above and comply with the requirements of
latest management concepts and more than 1000 man days (9000 hours)

• Written in Plain English

• It will save much time in typing and preparation of training material and slides alone.

• User-friendly and easy to learn.

• Developed under the guidance of experienced experts having experience of more than
200 companies latest management system implementation globally.

• Provides model of a Management system that is simple and free to establish the
management concept in the laboratory.

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 M125-WORLD CLASS QUALITY PRACTICES
CONTENTS OF TRAINING PRESENTATION KIT

Chapter-3.0 BENEFITS OF USING OUR TRAINING KIT

1. By using these documents, you can save a lot of your precious time while preparing
the management training areas presentation.
2. Take care for all the section and sub sections in implementation of latest
management concepts and helps you in establishing better system.
3. The user can modify the presentations as per their industry need and create own
management training presentation for their organization
4. Ready made templates and sample documents are available which can reduce your
time in document preparation
5. Save much time and cost in conducting training programs
6. You will get better control in your system due to our proven training presentation
material.

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