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ICT Training
Updated: May 2002
Job Aid
Prepared by Farida Ansari and Peter Andrew Wallet
Introduction to PC troubleshooting
In a perfect world computers and software would never fail us,
and technicians would always be available. Until then, the more
we can do and understand about our computer the better for us
and our classrooms.
Troubleshooting
When computers crash, malfunction or just act funny, we are in
trouble. Knowing how to fix your own computer with some
basic diagnostic knowledge will save all of us time, money and
anxiety. Here are some basic rules to follow next time you get a
computer glitch on your system.
Try fixing it yourself.
Checking those cables
Make sure the power supply is stabilized for the protection of
your computer by using a power surge bar. Always use
approved power extensions and cables.
Power cables
Protected power supply
Data transfer cable
Peripherals cables connect the computer to the printer,
scanner, camera or any other external device.
More cable types
RJ45: Used for Networking
RJ11: Used for dial up modem.
Speaker output: Audio output of computer.
Mike: Audio input
Contents
Introduction
Windows help
Diagnostics
2
troubleshooting
Start up and
shut down
Emergency
repair disk
System
properties
Best practices
Scan disk
Deleting
software
Activities
10
Trainer Notes
14
Windows Help
Help provides you with answers and procedures to perform a task.
Help is a resource that can often be an aid to you. To use the help
menu go to:
1. From your taskbar, click on the Start button.
2. From the Star menu, select Help.
Diagnostics troubleshooting:
Rebooting (Ctrl + Alt + Del)
You can also shut down your computer by pressing Ctrl + Alt + Del
and then clicking Shut Down in the Close Program dialog box.
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Control panel
Customizing your computing environment by using settings in the
Control Panel will personalize your desktop and activate features
you want to use. Such as:
Language
Date
Time
Screen resolution
To change the above settings in the Control Panel, follow these
steps:
1. Select Start.
2. Select Settings.
3. Select Control panel, which will open a window similar to the
one below.
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Create hardware
profile. Most computers do not need
to create separate
Provides information
about:
Registration edition
Serial numbers
System type
Will refresh the selected option.
Best practices
Adjusting screen attributes
1. View the Display Properties dialog box at the Settings tab.
2. Click Advanced to open the properties page of your
computer.
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4. From the drop down menu select the font size you want.
5. You can also open the Display Properties dialog box at the
Settings tab by:
1. Clicking Start.
2. Pointing to Settings.
3. Clicking Control Panel.
4. Double-clicking Display.
5. Clicking the Settings tab.
Monthly maintenance
Like your car, your computer also needs regular maintenance. Here
are some practices to ensure the smooth running of your computer.
Defragment
Defragment will allow you to rearrange programs to run faster and
finds errors. You can choose preferences for a one-time operation
or checkmark to set preferences each time you defragment your
selected disk.
Start Defragment Disk by:
1. Selecting Start.
2. Selecting Programs.
3. Selecting Accessories.
4. Selecting System Tools.
5. Selecting Defragment Disk.
6. Select a drive from the pull down menu.
7. Select Settings.
8. Select OK or Exit to abort Disk Defragment task.
CSLP Troubleshooting (PC)
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Action
/a
/n
/p
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Activities
Troubleshooting Scenario 1
The process of moving the mouse and its on screen representation
is termed as dragging the mouse. Distinguishing between the
mechanical mouse and the optical mouse is established by the kind
of technology used, the number of buttons they have and how
they are connected to the computer.
You are using a mechanical mouse with two buttons, frequently
you have noticed that the mouse movement on screen is slow and
it is never where you want it to go.
Diagnostic Solution
Problems with the mouse such as the one described in Scenario 1
can be attributed to the mouse being dirty. To address this
problem:
1. Disconnect the mouse from the computer.
2. Clean the mouse with a special wipe cloth (available in
computer & office stores)
3. Check the ball under your mouse and flip it out to wipe it.
Place it back inside the mouse again. (This ball is the part which
rolls on your mouse pad surface picking up dirt).
4. Reconnect mouse to the computer.
Troubleshooting scenario 2
Finding files or applications
You finished a project last year and did not make a backup copy.
Today you suddenly need it but you have forgotten where you
stored the document file. Using the Help menu discussed earlier
find the file.
Consult the answer sheet at the end to Find a File or Application
by using Help.
Troubleshooting Scenario 3
What are the steps to follow if
1. If you cannot find a file you saved?
2. You have jammed your CD drawer?
3. Floppy disk is stuck in the drive?
4. You get the following error message: Invalid Page Default in
Kernel 32.dll?
Hint: Search resources on your computer that can help you find the
answer visually survey your hardware to help find a clue.
Troubleshooting scenario 3.1
Finding files or applications
1. Select Start button (on the left bottom of your screen).
2. Select Help.
A window will appear similar to the one seen below.
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ooting
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Trainer Notes
The key to successful troubleshooting is patience and practice.
Do not be afraid to try to fix your computer yourself. If you are
not certain what to do, use the help files.
Resources
Useful Web sites
www.microsoft.com/NYWorstation
www.ibm.com/pc
www.ibm.com/pc/support
www.elink.ibmlink.ibm.com/public/applications/publications/
cgibin/pbi.cgi
www.support.microsoft.com/directory
www.zednet.comfiltersprinterfriendly/0,6061,26901113,00.html
Help by Fax
1800- 426-3395 IBM automated fax system
Useful Print Resources
All System Manuals for your computer Hardware and software.