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and training
guide
Table of Contents
Smart Energy Solutions: Independence + Vivint
Vivint Products
Basics of Enrolling
M
ake Sure Theyre Qualified: Key Things to Consider
E
nrolling by Phone
Pitching Vivint
H
ome Security
E
nergy Management
H
ome Automation
T
alking to Potential Customers
V
ivint Pros
Appendix
V
ivint Products Overview
V
ivint Competitor Comparison
V
ivint Service Coverage Map
Basics of Enrolling Online
Post Enrollment Call
Vivint Products
Vivint Products
1. Protect families. For more than 13 years, Vivints goal has been
to protect families through innovative products and services. And with
remote access, you can feel confident knowing your family is safe no
matter where you are.
Vivint Products
Home Security
$49.99/mo
Energy Management
$57.99/mo
+ ++
SECURITY
SECURITY
SECURITY
SECURITY
SECURITY
SECURITY
ENERGYENERGY
ENERGY
Home Automation
$68.99/mo
+ +++ ++
SECURITY
SECURITY
SECURITY
ENERGYENERGY
ENERGY
AUTOMATION
AUTOMATION
AUTOMATION
Basics of Enrolling
Basics of Enrolling
Independence Energy will be coming out with an online enrollment
application for your customers soon. As of now, you can enroll yourself
online in your Power Source, and any potential customers you refer must
enroll themselves by calling 855-819-8158. All your Vivint activity and
points are visible on your personal dashboard in Power Source. See the
Choices Change Lives Compensation Plan in the Tool Kit of your Power
Source for more details on how to earn Customer Points by enrolling
Vivint customers.
service
areas
see
appendix for
more detailed
map
Associate
Demo/Sales Pitch
Enroll by
Phone or Web
Post-Enrollment
Call
Installation/
Commissions
The best way to get customers enrolled with Vivint is to enroll yourself
first! Youre much better off talking the talk when you can walk the walk.
Its also how you get the most Customer Points. To find out how to
enroll yourself online, see the separate fact sheet.
Basics of Enrolling
Enrolling by Phone
When you enroll a Vivint customer and they call another number advertised outside
Independence materials, this will not be tied to your Independence Associate account.
It will guarantee you wont get any Independence Customer Points applied to your account.
Make sure to also let your customers know to reference the fact that they enrolled through
you and that youre an Independence Energy Alliance Associate, so that Vivint marks the
sale in your account.
Remember, the basic rule for enrolling with Vivint by phone is that
you must call the Vivint number for Independence Energy Alliance:
855-819-8158
10
11
12
Pitching Vivint
13
Pitching Vivint
Helping friends, family, and neighbors understand the value of Vivint
products is very different than talking to them about our energy plans.
The good news is, the themes that come up should already be very
familiar to you if you own your own home: convenience, safety,
and affordability.
setting
the
tone
I understand how you feel, a lot of other people Ive talked to have
felt the same way. Here at Independence, what weve found is
Well start with some cool features you can talk about that will create
interest. These are the industry-leading technologies Vivint has to offer
that set their systems apart. Then well get into how to talk about each
of the features, common concerns or ideas people may have that could
keep them from being interested in these products, and tips on how
to address those concerns.
14
Pitching Vivint
Home Security
Go!Control Panel
The Go!Control panel features a large, user-friendly LCD touchscreen interface that puts your
systems entire range of home automation capabilities at your fingertips. Every component
we sell is integrated wirelessly with this panel.
Arm and disarm your alarm online or with your mobile phone
Receive system status via e-mail and text notifications
Cellular Monitoring: Doesnt require you to have a landline, as it leverages a cellular
connection. Since no home phone line is needed, the system is tamper-proof
thieves cant cut lines to disconnect monitoring.
2-Way Voice: Have you heard of On-Star? 2-Way voice is basically On-Star for your home.
Crucial time is wasted trying to get you on the phone to verify the emergency but with
2-Way voice, Vivints monitoring station comes through your panel within 7.2 seconds to
verify that theres an emergencythe fastest response time in the industry.
Motion Detector
Based on the latest in infrared technology, the Vivint motion detector is a wall-mounted unit
with a 90 lookdown. An intruder cant simply walk directly beneath these detectorsunder
a window for exampleto enter your home unnoticed. It also includes pet immunity from
3355 pounds, which reduces the risk of false alarms.
Glass Break Detector
The Vivint glass break detector provides maximum detection coverage with a 360 horizontal
sensing angle. It uses dual-shatter recognition technology to monitor for the two stages of
breaking glass: it listens first for the initial blow and then for the sound of breaking glass. This
dual-stage monitoring drastically reduces the number of false alarms.
15
Pitching Vivint
ND
MN
WY
SD
IA
NE
IL
KS
Smoke Alarm
The Vivint smoke alarm detects drastic increases in heat, as well as smoke. So even if your
home experiences a wall fire, the alarm will trigger. Once the alarm has been tripped, it will
alert the central monitoring station who will contact the correct personnel in as few as 7
seconds. It also features a built-in 85 decibel sirenwhich is close to the legal limit for sound
restrictions.
OK
IN
MO
MD
VA
KY
NC
TN
SC
AR
MS
AL
GA
TX
16
Pitching Vivint
Energy Management
Smart Thermostat
The Vivint Smart Thermostat brings together everything you need to create an energy
intelligent home. So you can raise and lower the temperaturewhether youre at home
or away. You can also program it seven days in advance, which saves you money! Vivint
energy management customers save an average of $44/month. You can connect with your
energy management system online, using an app from your smartphone, or directly via the
thermostat console.
12 Free Energy-Efficient Light Bulbs
As an added bonus, our Energy Management and Home Automation packages include 12
fluorescent light bulbs. These bulbs last 10 times longer and use 75 percent less energy than
a standard, incandescent bulb.
Lighting and Small Appliance Control
With Vivint lighting and small appliance controls, you can remotely control a range of
common household devices using your smartphone, iPad, or an internet browsereverything
from curling irons to Christmas lights! You can turn lights on when you are away so it seems
like you are home.
17
Pitching Vivint
Home Automation
Pan and Tilt Video Camera
The camera is something that really sets Vivint apart from the competitionit records 40
second clips when it detects motion and saves those to a secure website. With Vivint video
surveillance, you can access your video clips from your compatible smartphone or webconnected mobile device. And, since the videos are stored remotely on Vivints servers, you
can watch real-time video of your home from one or more of your cameras.
Automatic Door Locks
These keyless-entry electronic locks can communicate wirelessly with your Go!Control
panel, allowing you to check whether or not your doors are secured and automatically arm
and disarm your security system. And they also feature true remote locking and unlocking
features, courtesy of a motorized deadbolt. This means you can monitor and manage your
locks using a smart phone, an Internet browser and your Go!Control panel. You can customize
entry codes, too. You, your kids, spouse or whomever can have their own code, and you have
a record of when they entered the house. When you lock your door on the way out, it will arm
your security system. When you come home and unlock your door it will disarm your system,
making your life simpler because you will not have to run into the house to input the security
code before the alarm sounds.
This is just to name a few cool features and components. Vivint will also
customize any of the systems they offer to meet the customers specific
needsthis is a huge plus.
18
Pitching Vivint
problem
solving
Vivint Solutions to
Point Out to Customers
Im sure youre aware of some of the
problems facing home automation today,
for instance:
a. T
he fact that you must have an active
telephone line in your home.
b. T
he monitoring stations expecting
you to answer the phone.
c. The inconvenience of having to
physically be home to arm and disarm
the system.
19
Pitching Vivint
Objections
I already have a system
The best way to prevent this from coming up as a reason not to listen is to help them realize
that Vivint serves many people who already have systems. A lot of people already have
security systems, but if theyve had it for more than 3 years we are able to offer new advances
that make a lot of sense. Does your system offer energy management? With Vivints Energy
Management package, you can save an average of $44 a month on your energy bills without
even trying. If you get the full Home Automation system, you get industry-leading Energy
Management and Home Security, as well as the total convenience of a fully integrated,
automated home that you control from the palm of your handwhether youre home or away.
Also, The alarm company can only be as good as the equipment in the home.
Cant afford it
Dont try to overcome the financial objection by being their financial advisor. Most likely
they just need to see more value in order to justify spending the money. Remind them of
all of the pros of having a system with Vivint (see list of Pros).
With energy management, they will save an average of $44 in their monthly energy bills.
They could receive a discount from their insurance company for having a Vivint system.
It also adds value to their home
Comes with a lifetime warranty
The price is not going to increase. Its a solid investment that basically pays for itself.
Bring more emotion into the conversation by sharing a personal experience or an applicable
experience of another customer. They might just need to see that you believe in the product
so much that you are willing to be patient and persistent with them. Help them see how Vivint
is going to benefit their family specifically. Help them see why they are going to love their
new Vivint system.
20
Pitching Vivint
21
Vivint Pros
Energy savings
Lifetime warranty
22
23
Uninterrupted Monitoring
competitor
comparisons
see appendix
24
Appendix
25
Appendix A:
Vivint Products Overview
+
SECURITY
SECURITYSECURITY
SECURITY
+ +
+ ++ +
SECURITY
ENERGY
SECURITY
ENERGY ENERGY
SECURITY
SECURITY
ENERGY
SECURITY
AUTOMATION
ENERGY ENERGY
AUTOMATION
AUTO
Window sensors
Door sensors
Key fob
Motion detector
Smoke alarm
Smart thermostat
Energy-efficient bulbs
Lighting controls
Small appliance controls
Video surveillance
Automatic door locks
Non-emergency alerts
Medical pendant
26
on
ito
re
d
Se
cu
rit
y
Sy
st
em
s
TM
Appendix B:
Vivint Competitor Comparison
Cellular
+$20
Wireless
pulse
Customizable Package
backup
backup
backup
2-Way Voice
pulse
pulse
Remote Access
pulse
Alarm Notifications
Non-Alarm Notifications
Auto Updates
Weather Alerts
Medical Monitoring
Fire Monitoring
Flood Monitoring
Video Surveillance
DVR
DVR
+$199
Security Sensors
24/7 Monitoring
In-House Monitoring
Response Time
7.2 sec
30 sec
Contract Length
42 mos
unknown
unknown
unknown
60 sec
60 sec
45 sec
30 sec
varies
24 mos
36 mos
36 mos
36 mos
Installation Fee
$99198
$99550
$099
$289439
$99400
$300
$295
$35200
$378
$0
$5069
$2970
$25
$20
$3550
$30
$4958
$4050
$2542
$2943
27
Appendix C:
Vivint Service Coverage Map
28
Appendix C:
Vivint Service Coverage Map
(Alaska)
(Canada)
29
Appendix C:
Vivint Service Coverage Map
(Canada)
30
Appendix D:
Basics of Enrolling Online
Enrolling customers with Vivint online is quick and simple. There are
12 steps to enroll online through your Power Source:
1. After logging in, go to the Smart Energy Solutions page and click
Enroll with Vivint.
1. Scroll
2. Click
3. Click
2. The enrollment form will appear. Power Source will have prepopulated your name and Associate ID# in the sales rep info box.
Fill in your primary contact information, and secondary contact
information if applicable. Then you must click to verify your
address and check your credit.*
* If you are not enrolling yourself, you must get permission from the
customer to access their credit bureau.
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Appendix E:
Post Enrollment Call
When you call to enroll yourself with Vivint, the representative may ask or tell you:
Are you the home owner?
Whats your contact info?
Whats your date of birth?
Is the premise address the same as your mailing address?
Are you aware that this agreement has an initial term of (contract term) months and that
throughout this period your monitoring rate will not increase? There will also be (sales tax
amount) of state and/or local sales tax added to your monthly payment. This monthly fee
will be billed on the (date) of each month charged to your credit card. Is that ok?
Do you also understand that there is a one-time activation fee of $99/$198 that will be
billed to you in three equal installments with your first three payments? (this can also be
billed all at once if you prefer)
Please confirm for us the date and time-block you would like a qualified Vivint technician
to arrive and install your new home security system.
Will there be any construction or major remodeling projects at the home during
the time of install?
If yes: Will any of these projects interfere with the installation of the Vivint panel?
(e.g., the location for the panel must have permanent electricity, and be sheet-rocked.)
Is there an existing security system in the home?
If yes: Is the security system currently being monitored?
If yes: Are you aware that Vivint is not affiliated with your current monitoring
company and that you may be responsible for both agreements?
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