NARENDRA KUMAR BHOGAL

Mobile: +919850968311
E-Mail: nkbhogal@hotmail.com
TOP MANAGEMENT PEOFESSIONAL
Service Delivery, Project Management and Application Development
Domain Expertise: Retail, Healthcare & Hospitality
Location Preference: Pune
A visionary technocrat with ability to take initiatives and facilitate action driven plans to
support organizational growth
Profile Summary

Over 27 years of rich experience in managing project operations with key focus on defining Service
Level Agreements (SLAs), Standard Operating Procedures (SOPs) as well as interacting with
prestigious clients, business partners, industry leaders, vendors & other key stakeholders
Worked on service strategy, business intelligence, cloud, e-commerce,
transition, operations, process improvement, process management, team
building, training, hiring and client relationship management
Spearheaded large-scale program management including agile, enterprise
program governance, risk management, outsourcing/insourcing and
offshore/onshore development models
Directed technology planning and direction, strategy development,
leadership and implementation, business and operational transformation
execution, business solution delivery, and business development
Implemented projects by steering innovative initiatives across areas of varied
functionality resulting in cost savings and higher operational performance
using a number of productivity tools
Led a large team of more than 300 people (in-house & outdoor) comprising of managers, technical
professionals and functional specialists for the execution of large projects
Consistently recognized for delivering projects on time, building and mentoring software development
teams and organizations
Defined and tailored the roles and responsibilities for each track of the Project Management and SDLC
methodologies
Possess international exposure by managing multiple accounts involving diverse cultural &
technological teams across geographies including US and UK
Coached & mentored a team of program managers to successfully deliver numerous complex, high-priority
initiatives including a major transition to a new infrastructure which also involved migrating all customers
and accounts to the new platform

Wealth of Expertise entails:

Project & Program Management / Product Management / Operations Management / Account
Management / Relationship
Management / Business Process
Analysis / Application
Development, Support &
Maintenance / Internal
Consulting & Solution Delivery /
Business Process Management /
Service Delivery / Escalation
Management / Emerging
Technologies / IT Operations /
GAP Analysis & Product
Enhancement / Change Control
Management

Significant Accomplishments across Career

Received several awards for meeting deadlines & budgets limitations

Established a Global Delivery Group by building a focused team of 10 resources in
Bangalore operations
Led the development of the 12-month Global IT Governance strategic roadmap
producing prioritized time phased tactical initiatives in alignment with global IT
strategy
Established delivery processes based on Agile Methodologies that led to better
results in areas of communication and collaboration, functioning software, team
self-organization, and the flexibility to adapt to emerging business realities
Increased USD 15 million projects from USD 30 million to USD 45 million last year
Optimized the project delivery model through hands-on coaching for over 15 project
managers and business analysts, resulting in consistent software delivery and increased customer
satisfaction
Organizational Experience

Since Sep13

UST Global, Bangalore as Senior Advisor

Role:
Monitoring Retail BU and other engagements
Spearheading deliveries & production support (offshore-onshore model) for the transportation portfolio
of one of the largest retailers in the world as a Portfolio Leader
Leading team of Program & Project Managers to ensure on-time and quality deliveries in a highly
demanding industry using Agile methodologies
Adhering to SLA in support and maintenance of related applications
Handling complete ownership of deliveries, budgets & vendors
Identifying opportunities for business generation
Mar13-Aug13
Technology

Heritage Foods (India) Limited, Hyderabad as Head Solutions &

Role:
Drove various in house functions and initiatives; formulated IT policies & procedures governing
operations of the IT division, in line with the IT vision and mission statement
Led networking and system administration activities inclusive of Facility Management Service, File
Server, Network Security System and Mail Server Administration
Assessed new software with the existing software and took necessary measures for the implementation
of new features in the existing software (SAP)
Directed software management services in-house involving version control, change management and
all licensing issues for purchased software applications

Interfaced with senior level management as well as internal users for continuous improvement in
business with new IT technologies & cost-effective solutions

Feb06-Oct12

Zensar Technologies Limited, Pune as Program Manager

Role:
Administered challenging assignments at Max Hypermarkets and Carrefour India including both pre &
post-launch activities
Pioneered the institution of POS and store solutions at the clients end which included Spencers, VIP Bags
and ITC among others
Received appreciation from clients for providing absolute professional approach and solutions to tackle
issues-technical, administrative or personnel
Implemented innovative and practical solutions across various functions to streamline processes and
operations
Extended productive solutions to facilitate cost saving activities both during implementation and for
the future
Initial Experience
Oct05-Feb06

Seacom Limited, Pune as Head Deliveries

Oct00-Oct'05

Extentia Information Technology, Pune as Project Manager

Aug93-Sep00

Kestech, Pune as Regional Manager Operations

Nov87-Jul93

Data Systems Services, Pune as Product Manager Software

Education

1976

B.Sc. from Punjabi University, Patiala

Certifications/Other Courses/Membership

ISO 9001-2008 Lead Auditors Course in 2015

ITIL Foundation Course (Internal) 2010
Certificate Course in VB.NET 2004
Refresher Course in Oracle in 1998
Certificate Course in Computer Programming in 1983
Certificate Course in C, C++ and VJ++
Advanced Course in Java and Web Technologies
Served as Member of All India Management Association and Computer Society of India
Personal Details

Date of Birth:
Languages Known:
Address:

29th June 1955

English, Hindi, Marathi and Punjabi
C5/203, Rose Parade, Off NIBM Road, Pune 411048 (India)