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EMERGING TREND IN MORDEN RETAIL FORMAT
WITH SPECIAL REFERENCE TO HUL (SHAKTI), ITC
(E-CHAUPAL) & GODREJ (ADHAAR)
SUBMITTED TO-
The field of Rural marketing has taken a giant leap at the threshold of twentieth century.
Rural marketing have become an booming sector in all over the globe. The proverb
‘Need is the mother of invention’ is proving equally correct in case of Rural marketing.
Rural marketing have already had a considerable impact on many aspects of our society.
This Project on
“EMERGING TREND IN MORDEN RETAIL FORMAT WITH SPECIAL
I here by declare that this Project Report titled “EMERGING TREND IN MORDEN
RETAIL FORMAT WITH SPECIAL REFERENCE TO HUL (SHAKTI), ITC (E-
CHAUPAL) & GODREJ (ADHAAR)” is the result of my own effort of my study
which I did as a part of the curriculum, for the fulfillment of POST GRADUATE
DIPLOMA IN MANAGEMENT (PGDM). It has not been duplicated from any other
earlier works and all information provided in this report is genuine.
This Report is submitted for the partial Fulfillment of PGDM program. It has not been
submitted to any other university or for any other degree.
Certificate
This is to certify that the project report entitled “EMERGING TREND IN MORDEN
RETAIL FORMAT WITH SPECIAL REFERENCE TO HUL (SHAKTI), ITC (E-
CHAUPAL) & GODREJ (ADHAAR) has been prepared by Mr. Gaurav Kumar
Gupta in partial fulfillment of the requirement for the award of PGDM from “SCHOOL
OF MANAGEMENT SCIENCES LUCKNOW” has been carried out under my
supervision and guidance and that no part of report has been submitted for the award of
any other degree.
Place:
Date:
Signature of
project Guide:-
CONTENTS
Chapter 4. Conclusion
Chapter 5. Limitations
Chapter 6. Suggestion
References
Books
Web sources
Chapter 1
Introduction
Introduction
From the strict marketing point of view, the market structure in India is dichotomous
having rural and urban markets. But many do not concur with this view as they contend
that consumer everywhere is a consumer and hence their needs, aspirations, beliefs and
attitudes will also be the same. The fact, however, remains that there are certain unique
characteristic features which call for separate marketing strategies to be distinctively
developed to suit the rural and urban market behaviour.
Conditions existing in urban markets at present can also be analyzed in this context. First,
the urban markets have almost reached a saturation level that further tapping them with a
high profit margin has become difficult. Secondly, competition is becoming tough in
urban markets compelling many firms to incur heavy costs in promotional expenditure.
Thirdly, the awareness level of urban consumers is high and hence product features have
to be changed often. Needless to say this process needs a huge investment which will
have a negative impact on profitability. Thus, except perhaps for easy reach the urban
markets have become as oasis.
The rural markets are estimated to be growing fastly compared to the urban markets. The
potentiality of rural markets is said to be like a 'woken up sleeping giant'. These facts are
substantiated in a study of market growth conducted by various researches. In recent
years, rural markets have acquired significance in countries like China and India, as the
overall growth of the economy has resulted into substantial increase in the purchasing
power of the rural communities. On account of the green revolution in India, the rural
areas are consuming a large quantity of industrial and urban manufactured products. In
this context, a special marketing strategy, namely, rural marketing has taken shape.
Sometimes, rural marketing is confused with agricultural marketing – the later denotes
marketing of produce of the rural areas to the urban consumers or industrial consumers,
whereas rural marketing involves delivering manufactured or processed inputs or services
to rural producers or consumers.
A number of factors have been recognized as responsible for the rural market boom to
come into existence:
1. Increase in population and hence increase in demand.
2. A marked increase in the rural income due to agrarian prosperity.
3. Standard of living is also increasing in rural areas.
4. Large inflow of investment for rural development programmes from government and
other sources.
5. Increased contact of rural people with their urban counterparts due to development of
transport and wide communication network.
6. Increase in literacy and educational level and resultant inclination to sophisticated lives
by the rural folks.
7. Inflow of foreign remittances and foreign made goods into rural areas.
8. Change in the land tenure systems causing a structural change in the ownership
patterns and consequent changes in the buying behaviour.
9. Rural markets are laggards in picking up new products. This will help the companies to
phase their marketing efforts. This will also help to sell inventories of products out dated
in urban markets.
Rural market has following arrived and the following facts substantiate this.
What makes Rural Markets Attractive?
* 742 million people
* Estimated annual size of the rural market
- FMCG Rs. 65,000 Crores
- Durables Rs. 5,000 Crores
- Agri-inputs (incl. tractors) Rs. 45,000 Crores
- 2 / 4 wheelers Rs. 8,000 Crores
* In 2001-02, LIC sold 55 % of its policies in rural India.
* Of two million BSNL mobile connections, 50% in small towns/villages.
* Of the six lakh villages, 5.22 lakh have a Village Public Telephone (VPT)
* 41 million Kisan Credit Cards issued (against 22 million credit-plus-debit cards in
urban) with cumulative credit of Rs. 977 billion resulting in tremendous liquidity.
* Of 20 million Rediffmail signups, 60 % are from small towns. 50% transactions from
these towns on Rediff online shopping site
* 42 million rural HHs availing banking services in comparison to 27 million urban HHs.
* Investment in formal savings instruments: 6.6 million HHs in rural and 6.7 million in
urban
Opportunities: In Rural Marketing
* Proliferation of large format rural retail stores which have been successful also.
- DSCL Haryali stores
- M & M Shubh Labh stores
- TATA/Rallis Kisan Kendras
- Escorts rural stores
- Warnabazaar, Maharashtra (annual sale Rs. 40 crores)
Most of the dealers have direct touch with the local farmers; these farmers need
awareness about pests, decease, fertilizers, seeds, technology and recent
developments. For this information, farmers mostly depend on local dealers. For
development of rural farmers the government may consider effective channel and
keep information at dealers, for farmer education hang notice board and also train the
dealer recent changes and developments in agriculture.
National Chain Stores: large number of stores set up in different rural areas
throughout the country by the same organization for marketing its products. Thus
national chain stores can serve large number of customers in rural area.
Supply plays major role in price of the rural produce, most of the farmers grow crops
in particular seasons not through out the year, it causes oversupply in the market and
drastic price cut in the agricultural produce. Now the information technology has
been improving if the rural people enable to access the rural communication, farmers
awareness can be created about crops and forecasting of future demand, market taste.
Farmers can equates their produce to demand and supply, they can create farmers
driven market rather than supply driven market. If the need based production system
developed not only prices but also storage cost can be saved. It is possible now a days
the concept of global village.
Classification of Customers
India 1 India 2 India 3
Consuming Class Serving Class Struggling class
• Constitutes only 14 % of • Includes people like • It lives hand-to-mouth
the country’s population drivers, house hold existence, so can not
• Most of these customers helpers, office peons, afford to even aspire for
have a substantial liftmen, washer man etc. good living.
disposable income and • These people make life • Unfortunately this
they form part of usually easier and more segment will continue to
called as the upper comfortable for the be on the peripheries of
middle and the lower consuming class or India the consumption cycle in
middle class 1. India, in years to come.
• Research indicates that
for every India one at
least three India Twos are
there, making up approx.
55 % of the population
but due to low income
they have a very little
disposable income to
spend on buying
aspirational goods &
services .
Source: Future Group Research, Published in the Book “It Happened in India” by
Kishore Biyani, 2007 issue.
Emerging Trends in Modern Retail Formats:
Formats: Large format malls are increasingly getting prominence with adequate
retail space allocated to leisure and entertainment. Some states like Punjab have
lifted entertainment tax on multiplexes till 2009. This boosted the confidence of
the mall developers to accommodate entertainment players like PVR, Waves,
Adlab and Fun Republic in large malls.
5) Efficient Buying: Increasing Importance of Supermarkets &
Discount Stores: Such a format provides the greatest selection of any general
merchandize and very often serves as the anchor store in shopping mall or
shopping centre. In India, the number of department stores is less as compared to
other retail formats such as supermarkets and discount stores. Shoppers' Stop is
the first one to open a department store in the early 1990s and currently operates
19 stores in 10 different cities in India .The store strongly focuses on lifestyle
retailing and mainly divides into five departments such as apparel, accessories,
home décor, gift ideas and other services. Shopper’s Stop is getting stronger and
stronger year after year. It attracts more than 12 million shoppers every year with
a conversion rate of 38 per cent. In the end of FY2000 this retailer had 5 stores
and is in the process of reaching 39 stores with retail space of 2,502,747 sq ft by
FY08.
Another operator Lifestyle India began operations in 1998 with its first store in
Chennai in 1999 and in March 2006 it opened one of the largest department stores in
the same city. The store spreads over 75,000 sq. ft and store provides customers a
great shopping experience with three floors of apparel, footwear, products for
children, household furniture and decor, health and beauty products.
6) Hypermarkets: The Biggest Crowd Puller: Hypermarkets have emerged
as the biggest crowd pullers due to the fact that regular repeat purchases are a
norm at such outlets. Hypermarkets not only offer consumers the most extensive
merchandise mix, product and brand choices under one roof, but also create
superior value for money advantages of hypermarket shopping. With product
categories on offer ranging from fresh produce and FMCG products to
electronics, value apparels, house ware, do it yourself (DIY) and outdoor
products, the hypermarkets are emerging as one of the popular formats in India..
Number of players operating hypermarket format are increasing day by day. One
of the leading players in this format is Pantaloon Retail India Limited which
operates 32 Big Bazaars in twenty cities. In early 2006, the K. Raheja Corp (C.L.
Raheja Group) has introduced its value retail concept hyper city which is the
country’s largest hypermarket at 118000 sq ft. hyper city Retail plans to open 55
hypermarkets by 2015. As the market is expanding and consumers are in a mood
to accept changes, hypermarkets are getting overwhelming response from
consumer. Currently there are about 40 odd hypermarkets in India but this format
holds a great potential for growth.
7) Customers still rely on traditional concepts: A super market normally
sells grocery, fresh, cut vegetables, fruits, frozen foods, toiletries, cosmetics,
small utensils, cutlery, stationery and Gift items. In India Food World, Food
Bazaar, Nilgiri (30 plus stores), and Adani are the leading super market
operators .One of the biggest super market operators in the western India is Adani
Retail Limited which operates Adani super market plans to continue its journey to
reach total 19 cities with the store strength of 60 plus in the state of Gujarat. ARL
also plans to expand its operation in the neighboring states of Rajasthan, Madhya
Pradesh, Maharashtra and Chhattisgarh.
Subhiksha is one of the leading super market operators, who largely operates in the
southern part of India is expanding to western India. One more retailer Reliance
Retail is on the move and this retailer opened its Reliance Fresh-a super market chain
with 11 stores in Hyderabad in November 2006 and is planning to enter 70 more
cities within 2 years.
8) Emergence of Private-Label Brands: The private labels are offering
flexibility to both the retailer and the consumer on price front. The objective of
the store is to offer variety at affordable price in each category. Food Bazaar have
made the transition from just a grocery retailer to developing emotional bonding
with shoppers by providing some value added services to the shoppers. Some of
these initiatives include : ( Jo Dikhta Hai wo hi Bikta Hai )
Live chakki: which allows customers to buy fresh wheat and have it grinded there
at the store
Fresh Juice counter: This provides customer to have fresh juices.
Live dairy: This provides customers with fresh milk and milk products.
Live kitchen: Customers have the option of buying vegetables, getting them
chopped, cooked fully or partly. Soups, salads and sandwiches are also available at live
kitchen.
9) Ease of Shopping & Customized Services: Order of the Day: To
14: e-Retailing: The importance of internet retailing is growing all over the world.
Some internet retailers such as e Bay and rediff.com are providing a platform to vendors
to sell their products online and they do not take the responsibility of delivering the
product to buyer. They provide virtual shopping space to the vendors. On the other hand
online retailers like amazon.com and walmart.com have to maintain their warehouse to
stock products and take the responsibility of delivering products to the buyer. So, most of
the brick and mortar stores are entering into online retailing as they have physical
infrastructure and they can use that to capture additional consumer wallet. All the big
retailers like Target, Sears and Kmart are operating online shop and some manufactures
also operate online.
For example Apple Inc. operates through apple.com and Dell Inc. sells its products online
Through dell.com.
In India internet retailing is growing by 29% CAGR and Euro-monitor report estimates
that the a CAGR 48 per cent and in value term it going to touch INR 27 billion by 2010
from INR 4 billion in 2005. The report also predicts that the contribution of internet
retailing to non-store retailing to is likely to be 46 per cent by 2010.
Emerging recent developments in the Indian Mall Development scenario include the
coming up of so called Gen X Malls and Central which is a Seamless Mall. Gen X
Malls have been defined Chesterton Megharaj as greater than 5, 00,000 sq.ft and
incorporate large entertainment area with enough space for parking and excellent
infrastructural benefit that shall be passed on to the retailer . The target audience for
the Gen X malls is tourist /out of town visitor and the person from the city looking for
entertainment options. So, we can say that we are moving from a nation of Dukandars
to a Nation that loves to shop.
After 1991: This post-economic reform period evidenced both setbacks and progress.
Rural income poverty increased from 34% in 1989-90 to 43% in 1992 and then fell to
37% in 1993-94. Urban income poverty went up from 33.4% in 1989-90 to 33.7% in
1992 and declined to 32% in 1993-94 Also, NSS data for 1994-95 to 1998 show little or
no poverty reduction, so that the evidence till 1999-2000 was that poverty, particularly
rural poverty, had increased post-reform. However, the official estimate of poverty for
1999-2000 was 26.1%, a dramatic decline that led to much debate and analysis. This was
because for this year the NSS had adopted a new survey methodology that led to both
higher estimated mean consumption and also an estimated distribution that was more
equal than in past NSS surveys. The latest NSS survey for 2004-05 is fully comparable to
the surveys before 1999-2000 and shows poverty at 28.3% in rural areas, 25.7% in urban
areas and 27.5% for the country as a whole, using Uniform Recall Period Consumption.
The corresponding figures using the Mixed Recall Period Consumption method was
21.8%, 21.7% and 21.8% respectively. Thus, poverty has declined after 1998, although it
is still being debated whether there was any significant poverty reduction between 1989-
90 and 1999-00. The latest NSS survey was so designed as to also give estimates roughly,
but not fully, comparable to the 1999-2000 survey. These suggest that most of the decline
in rural poverty over the period during 1993-94 to 2004-05 actually occurred after 1999-
2000.
1977-78 32 51.3
1999-00 55 26.9
Hindustan Unilever Limited (HUL) is India's largest Fast Moving Consumer Goods
Company, touching the lives of two out of three Indians with over 20 distinct categories
in Home & Personal Care Products and Foods & Beverages. The company’s Turnover is
Rs. 20, 239 crores (for the 15 month period – January 1, 2008 to March 31, 2009).
HUL is a subsidiary of Unilever, one of the world’s leading suppliers of fast moving
consumer goods with strong local roots in more than 100 countries across the globe with
annual sales of €40.5 billion in 2008. Unilever has about 52% shareholding in HUL.
Hindustan Unilever was recently rated among the top four companies globally in the list
of “Global Top Companies for Leaders” by a study sponsored by Hewitt Associates, in
partnership with Fortune magazine and the RBL Group. The company was ranked
number one in the Asia-Pacific region and in India.
The mission that inspires HUL's more than 15,000 employees, including over 1,400
managers, is to “add vitality to life". The company meets everyday needs for nutrition,
hygiene, and personal care, with brands that help people feel good, look good and get
more out of life. It is a mission HUL shares with its parent company, Unilever, which
holds about 52 % of the equity.
Heritage
HUL’s heritage dates back to 1888, when the first Unilever product, Sunlight, was
introduced in India. Local manufacturing began in the 1930s with the establishment of
subsidiary companies. They merged in 1956 to form Hindustan Lever Limited (The
company was renamed Hindustan Unilever Limited on June 25, 2007). The company
created history when it offered equity to Indian shareholders, becoming the first foreign
subsidiary company to do so. Today, the company has more than three lakh resident
shareholders.
HUL’s brands -- like Lifebuoy, Lux, Surf Excel, Rin, Wheel, Fair & Lovely, Sunsilk,
Clinic, Close-up, Pepsodent, Lakme, Brooke Bond, Kissan, Knorr, Annapurna, Kwality-
Walls - are household names across the country and span many categories - soaps,
detergents, personal products, tea, coffee, branded staples, ice cream and culinary
products. They are manufactured in over 35 factories, several of them in backward areas
of the country. The operations involve over 2,000 suppliers and associates.HUL's
distribution network covers 6.3 million retail outlets including direct reach to over 1
million.
HUL has traditionally been a company, which incorporates latest technology in all its
operations. The Hindustan Lever Research Centre (now Hindustan Unilever Research
Centre) was set up in 1958.
HUL believes that an organisation’s worth is also in the service it renders to the
community. HUL focuses on hygiene, nutrition, enhancement of livelihoods, reduction of
greenhouse gases and water footprint.It is also involved in education and rehabilitation of
special or underprivileged children, care for the destitute and HIV-positive, and rural
development. HUL has also responded in case of national calamities / adversities and
contributes through various welfare measures, most recent being the relief and
rehabilitation of the people affected by the Tsunami disaster, in India.
Project Shakti was launched in the year 2001 in the Nalgonda district situated in
Andhra Pradesh.HUL’s Project Shakti is a rural initiative that targets small villages
populated by less than 5000 individuals. Through Shakti, HUL is creating micro-
enterprise opportunities for rural women, thereby improving their livelihood and the
standard of living in rural communities. Shakti also provides health and hygiene
education through the Shakti Vani programme.The program now covers 15 states in
India and has over 45,000 women entrepreneurs in its fold, reaching out to 100,000
villages and directly reaching to over three million rural consumers.
HUL also runs a rural health programme, Lifebuoy Swasthya Chetana. The programme
endeavours to induce adoption of hygienic practices among rural Indians and aims to
bring down the incidence of diarrhoea. It has already touched 120 million people in
approximately 50, 676 villages across India.
If Hindustan Unilever straddles the Indian corporate world, it is because of being single-
minded in identifying itself with Indian aspirations and needs in every walk of life.
• The recruitment of a Shakti Entrepreneur or Shakti Amma (SA) begins with the
executives of HUL identifying the uncovered village. The representative of the
company meets the panchayat and the village head and identify the woman who
they believe will be suitable as a SA. After training she is asked to put up Rs
20,000 as investment which is used to buy products for selling. The products are
then sold door-to-door or through petty shops at home. On an average a Shakti
Amma makes a 10% margin on the products she sells.
It is the association between the company and the self help groups and financial
institutions.
• The Shakti Vani program works to improve the quality of life in rural India, by
spreading awareness of best practices in health and hygiene.
• They are also studying the consumption habits of the rural people.
HOW IT WORKS
(satellite villages ).
• The Shakti dealer places initial orders worth Rs. 15,000/(principal customer of
HUL)
• Finance : Self+SHG+micro credit
• Training by the Rural sales promoter.
• The Shakti dealer organizes, a ‘‘Shakti Day’’ in the village (display of products &
free gifts )
• Core Brands: Lifebuoy, Wheel, Pepsodent, Annapurna salt, Clinic Plus, Lux,
Ponds, Nihar and 3 Roses tea.
Vision 2010
100,000 Entrepreneurs
500,000 villages
Shakti shall reach every home in every village, create sustainable livelihood
opportunities, and enhance the quality of life in rural India
Future plans
• Project Shakti plans to extend to the states of West Bengal, Punjab and Rajasthan.
• Partnership with other non-competitor companies to sell their products through
the Shakti network.
• Nippo, TVS Motor for mopeds, insurance companies for LIC policies.
ITC E-chupal
ITC was incorporated on August 24, 1910 under the name Imperial Tobacco Company of
India Limited. As the Company's ownership progressively Indianised, the name of the
Company was changed from Imperial Tobacco Company of India Limited to India
Tobacco Company Limited in 1970 and then to I.T.C. Limited in 1974. In recognition
of the Company's multi-business portfolio encompassing a wide range of businesses -
Cigarettes & Tobacco, Hotels, Information Technology, Packaging, Paperboards &
Specialty Papers, Agri-business, Foods, Lifestyle Retailing, Education & Stationery and
Personal Care - the full stops in the Company's name were removed effective September
18, 2001. The Company now stands rechristened 'ITC Limited'.
ITC is one of India's foremost private sector companies with a market capitalisation of
nearly US $ 19 billion and a turnover of over US $ 5 billion.* ITC is rated among the
World's Best Big Companies, Asia's 'Fab 50' and the World's Most Reputable Companies
by Forbes magazine, among India's Most Respected Companies by BusinessWorld and
among India's Most Valuable Companies by Business Today. ITC ranks among India's
`10 Most Valuable (Company) Brands', in a study conducted by Brand Finance and
published by the Economic Times. ITC also ranks among Asia's 50 best performing
companies compiled by Business Week.
ITC has a diversified presence in Cigarettes, Hotels, Paperboards & Specialty Papers,
Packaging, Agri-Business, Packaged Foods & Confectionery, Information Technology,
Branded Apparel, Personal Care, Stationery, Safety Matches and other FMCG products.
While ITC is an outstanding market leader in its traditional businesses of Cigarettes,
Hotels, Paperboards, Packaging and Agri-Exports, it is rapidly gaining market share even
in its nascent businesses of Packaged Foods & Confectionery, Branded Apparel, Personal
Care and Stationery.
As one of India's most valuable and respected corporations, ITC is widely perceived to be
dedicatedly nation-oriented. Chairman Y C Deveshwar calls this source of inspiration "a
commitment beyond the market". In his own words: "ITC believes that its aspiration to
create enduring value for the nation provides the motive force to sustain growing
shareholder value. ITC practices this philosophy by not only driving each of its
businesses towards international competitiveness but by also consciously contributing to
enhancing the competitiveness of the larger value chain of which it is a part."
ITC's diversified status originates from its corporate strategy aimed at creating multiple
drivers of growth anchored on its time-tested core competencies: unmatched distribution
reach, superior brand-building capabilities, effective supply chain management and
acknowledged service skills in hoteliering. Over time, the strategic forays into new
businesses are expected to garner a significant share of these emerging high-growth
markets in India.
ITC's Agri-Business is one of India's largest exporters of agricultural products. ITC is one
of the country's biggest foreign exchange earners (US $ 3.2 billion in the last decade).
The Company's 'e-Choupal' initiative is enabling Indian agriculture significantly enhance
its competitiveness by empowering Indian farmers through the power of the Internet.
This transformational strategy, which has already become the subject matter of a case
study at Harvard Business School, is expected to progressively create for ITC a huge
rural distribution infrastructure, significantly enhancing the Company's marketing reach.
ITC's wholly owned Information Technology subsidiary, ITC Infotech India Ltd,
provides IT services and solutions to leading global customers. ITC Infotech has carved a
niche for itself by addressing customer challenges through innovative IT solutions.
ITC's production facilities and hotels have won numerous national and international
awards for quality, productivity, safety and environment management systems. ITC was
the first company in India to voluntarily seek a corporate governance rating.
ITC employs over 26,000 people at more than 60 locations across India. The Company
continuously endeavors to enhance its wealth generating capabilities in a globalising
environment to consistently reward more than 3,47,000 shareholders, fulfill the
aspirations of its stakeholders and meet societal expectations. This over-arching vision of
the company is expressively captured in its corporate positioning statement: "Enduring
Value. For the nation. For the Shareholder."
Rural market E –CHUPAL
Before ITC introduced us to e-Choupal, we were restricted to selling our produce in the
local mandi. We had to go through middlemen and prices were low. ITC trained me to
manage the Internet kiosk and I became the e-Choupal Sanchalak in my village. Today
we are a community of e-farmers with access to daily prices of a variety of crops in India
and abroad – this helps us to get the best price. We can also find out about many other
important things – weather forecasts, the latest farming techniques, crop insurance, etc. e-
Choupal has not only changed the quality of our lives, but our entire outlook.
e-Choupal Now
States covered 10
Villages covered 40,000
By providing them with farming know-how and services, timely and relevant weather
information, transparent price discovery and access to wider markets, e-Choupal enabled
economic capacity to proliferate at the base of the rural economy.
The e-Choupal – Choupal Saagar hub and spoke combination is unprecedented grassroots
click and mortar infrastructure transporting rural local economies to a new level of
productivity and consumption.
The digital and physical infrastructure has a third dimension. It galvanises ITC’s constant
agency for propagating adoption of best practices in farming and soil and water
management.
In 2006-07, ITC’s unique paid Choupal Khet Pradarshan farm extension service
conducted over 15,000 Field demonstrations in 9 states. This continuous interaction
sustains the rising tide of productivity channeled by the click and mortar infrastructure.
The 1 million tons of wheat sourced by ITC over e-Choupal – strategically supporting its
packaged foods business – makes e-Choupal robust and open, a successful application of
business logic to serve a larger cause.
Effects of eChoupal
ITC Limited has now established computers and Internet access in rural areas across
several agricultural regions of the country, where the farmers can directly negotiate the
sale of their produce with ITC Limited. The PCs and Internet access at these centres
enable the farmers to obtain information on mandi prices, good farming practices and
place orders for agricultural inputs like seeds and fertilizers. This helps farmers in
improving the quality of produce, and also helps in realizing a better price. Each ITC
Limited kiosk having an access to Internet is run by a sanchalak — a trained farmer. The
computer housed in the sanchalak’s house is linked to the Internet via phone lines or by a
VSAT connection and serves an average of 600 farmers in the surrounding ten villages
within about a 5 km radius. The sanchalak bears some operating cost but in return earns
service fee for the e-transactions done through his eChoupal. The warehouse hub is
managed by the same traditional middle-men, now called samyojaks, but with no
exploitative power due to the reorganised role. Indeed these middlemen make up for the
lack of infrastructure and fulfill critical jobs like cash disbursement, quantity aggregation
and transportantion.
Due to the eChoupal services, farmers have seen a rise in their income levels because of
rise in yields, improvement in quality of output and a fall in transaction costs. Even small
farmers have gained from the initiative. Customized and relevant knowledge is offered to
the farmers despite heterogeneous cultures, climates and scales of production. Farmers
can get real-time information despite their physical distance from the "mandis". The
system saves procurement costs for ITC Limited. The model is quite different from the
other models, as the farmers do not pay for the information and knowledge they get from
eChoupals. The principle of the eChoupals is to inform, empower and compete. At the
same time ITC Limited also has extracted value in four steps to make the model
sustainable and scalable:
There are 6,500 eChoupals today. ITC Limited plans to scale up to 20,000 eChoupals by
2012 covering 100,000 villages in 15 states, servicing 15 million farmers.
Critical problem
Mission Sunehra Kal, ITC’s rural capacity building programme, now
active in 11 States, empowers rural communities to adopt
sustainable changes that make them economically competitive and socially secure.
In the rural communities where the mission has put down roots there is a new spirit of
optimism and confidence. People have augmented and diversified their livelihoods.
Education for children, employment for women, sanitation and family health have taken
on a new urgency. Every family and every farm has resources to build a better future.
Stagnation and deterioration have given way to change and improvement.
To accomplish this change, ITC targets four problems, which it believes are the
fundamental obstacles to productivity and growth in the farm sector :
1. Loss of productivity through soil erosion caused by intensification of land use and
ITC enables farmers to implement solutions that are sustainable because they are
1. mutually reinforcing,
2. based on knowledge transfer and co-operative application of technology,
3. dependent on mobilisation and optimisation of local resources.
ITC has also worked with State Governments in pioneering public-private partnerships.
In Andhra Pradesh, 3,596 hectares of wasteland have been developed so far through a
collaboration with the State Government’s rural poverty reduction project, Indira Kranthi
Padham, and its Comprehensive Land Development programme. ITC has also signed a
landmark agreement with the Government of Rajasthan to bring 5,000 hectares under soil
and moisture conservation in the drought-prone Bhilwara district.
By augmenting water resources and forest cover and fostering organic soil management,
ITC has enhanced farm productivity. It has simultaneously opened up new avenues of
non-farm income and employment to reduce pressure on land.
Godrej Aadhar
Godrej Group is one of the largest conglomerates based in Mumbai, India, involved in
various industries that include appliances, precision equipment, machine tools, furniture,
healthcare, interior solutions, office equipment, food-processing, security, materials
handling and industrial storage solutions, construction and information technology. Its
products include security Systems and Safes, Typewriters and Word processors, Rocket
Launchers, Refrigerators and Furniture, Outsourcing Services, Machine Tools and
Process Equipment, Cosmetics and Detergents, Engineering Workstations, Medical
Diagnostics and Aerospace Equipment, Edible Oils and Chemical, Mosquito Repellents,
Car perfumes, Chicken and Agri-products, Material Handling Equipments Like
FORKLIFT Trucks, Stackers, Tyre handlers, Sweeping machines, access equipments etc.
The Group is headed by Mr. Adi Godrej & Mr. Jamshyd Godrej.
Aadhar Retailing
agri-services to direct sourcing from farmers, Aadhar Retailing is now getting into the
business of output management with farmers across the country. With the Future Group
owing a 70 per cent stake in Godrej Aadhar, the newly formed company, Aadhar, would
now serve as a procurement hub for the Future Group’s retail formats such as Food
Bazaar and KB’s Fair Price and even become supplier to other retailers across the
country.
Mr Arvind Chaudhary, Chief Executive Officer, Aadhar Retailing, told Business Line,
“We have now started buying the farmers’ produce and getting into the business of output
management. With the intention of selling the farmers’ produce to other retailers, we
would be adding one crop after another and help them in managing their produce,” stated
Mr Chaudhary.
Reaching out to 50,000 farmers every month, the company has already employed 300
people to directly access the produce of farmers across 2,000-odd villages in the country.
The States where farmers are being approached include Punjab, Haryana, Maharashtra
and Gujarat.
With the Future Group’s cash-and-carry format on the backburner, sourcing from farmers
and helping them sell their produce to other retailers is being seen as an extension of the
same format by analysts.
Not wanting to be compared with ITC’s e-Choupal, Aadhar Retailing believes it would
operate in the business of providing solutions for farmers. “We would operate on a
different model from e-Choupal as we would be advising farmers on what to produce and
giving services such as soil testing and weather prediction facilities. The purpose is to
become a one-stop-shop in the rural areas,” says Mr Chaudhary.
Fresh inputs
Meanwhile, the existing 66 Godrej Aadhar outlets would also be stocking the Future
Group’s private labels and financial products to extend its current portfolio. New brands
such as Koryo (for consumer durables) and food brands such as Tasty Treat and Fresh ’N
Pure would be making an appearance at the Aadhar outlets.
Besides, with the Future Group having forged strategic alliances with players such as
GlaxoSmithKline to develop the Gopika brand of ghee, its outlets would also see the
brand making an appearance at Aadhar outlets. Financial products, such as insurance-
based products of Future Generalli, would also get sold at the outlets.
Besides, there is also a possibility of the Future Card (the Future Group’s loyalty cum
credit card) being introduced.
Corporate details
Adi Godrej is the current Chairman of the Godrej Group. Godrej & Boyce Mfg. Co. Ltd.
is headed by Mr. Jamshyd Godrej. The Group revenue was approximately US$ 1.7 billion
in financial year 06/07. Godrej Interio is the flagship company of the group.
The Godrej group can be broadly divided into two major holding companies, working
independently:
Godrej Industries
Chemicals
Veg Oils
FMCG
Nutrine
Godrej Sara Lee
AGRI
Godrej Agrovet
Animal Feeds
Goldmohur Foods and Feeds
Golden Feed Products
Higashimaru Feed Products
Oil Palm
Agri Inputs
Godrej Aadhaar
Nature's Basket
Integrated Poultry Business
Plant Biotech
Services
Achievement
In 1897, Godrej Introduced the first lock with lever technology in India.
In 1902, Godrej made the first Indian safe.
In 1920, Godrej made soap using vegetable oil, which was a huge hit with the
vegetarian community in India
In 1955, Godrej produced India's first indigenous typewriter
In 1989, Godrej became the first company to introduce PUF ( Polyurethane
Foam)
Introduced India's first and only 100% CFC, HCFC, HFC free refrigerators
Godrej Agrovet
Its oil palm plantation business is the market leader in India, with over 35,000 hectares of
smallholder cultivation across Andhra Pradesh, Karnataka, TamilNadu, Orissa,
Goa, Gujarat & Mizoram.
With the intend of radically improving farmer economics, the agrochemicals
business focuses on innovative and environmentally sensitive products.It has
dominant market share in plant growth promoters & soil conditioners.
GAVL has introduced fresh, chilled chicken to Indian consumer over the past decade,
and now has a 20% market share in processed poultry. Its Real good chicken brand
is the best known fresh poultry product in India, with a consumer loyalty about
80%.
The Rs 900 crore Godrej Agrovet Ltd, a unit of the $1 billion Godrej Industries Ltd, will
open 1,000 'hub-and- spoke' centres in rural and semi-urban areas across the country in
the next five years.
These centres will also provide technical services like farm management, soil micro-
nutrient analyses to farmers. The hub would cover about 10,000 sq ft and spoke 3,000 sq
ft, each costing about Rs 75 lakh and Rs 30 lakh respectively.
These outlets will sell agro-products like seeds, pesticides, fertilisers and grocery,
apparel, footwear, home appliances, furniture and kitchen appliances. It will also house
banks, insurance offices, pharmacies, post offices and petrol pumps.
R S Vijan, executive vice-president, Godrej Agrovet, said: "We have decided to expand
in rural and semi-urban markets. We will open 100-120 stores in the country in this
financial year and these centres would be funded and managed by the company itself."
Godrej Agrovet posted a turnover of Rs 900 crore in 2005-06 and is expecting revenues
of Rs 3,500-4,000 crore from these stores in the next five years.
At present, it has 24 Aadhaar centres in Maharashtra, Punjab, West Bengal, Orissa and
Tamil Nadu. It has earmarked Rs 750 crore to train technical and marketing staff.
Godrej Agrovet is a key player in the farm segment with a large presence in cattle and
poultry feed. It covers the whole spectrum of poultry business -- from breeding and
hatching broilers to the marketing of its branded chicken. The company also has foothold
in animal feeds, agricultural inputs and palm oil, and retail presence in urban areas
through Nature's Basket. The animal feed segment constitutes about 75% of the
company's revenues; almost 10% comes from poultry and the remaining from the rest of
the businesses.
Recently, the firm signed a deal with Apollo Pharmacy, part of the Apollo Hospitals
group and the country's largest retail pharmacy chain, to give medical support to the
farming community.Earlier in January, in a bid to strengthen its hold on the farmer,
Godrej Aadhaar had launched two new formats. The large format stores have been
opened at Mancher and Alephata on the Pune-Nashik highway in Maharashtra, taking the
Aadhaar tally to 18 nationally.
To increase its rural reach, Godrej Agrovet, which set up Aadhaar a year ago, is now
moving away from being a standalone outlet to hub and spoke model.
Aadhaar’s Structure
(Agri. section)
Store In-Charge (S I)
"Any task without sound objectives is like Tree without roots". Similarly in case of any
research study undertaken, initially the objectives of the same are determined and
accordingly the further steps are taken on. A research study may have many objectives
but all these objectives revolve around one major objective which is the focus of the
study. In this study, the focus is on the emergence of Rural markets as the most
happening market on which every marketer has an eye. And so this study will be based
on studying the emergence of rural market in various contexts.
The following are the objectives of this research study :-
♦ To study the emergence of Rural markets in the context of India.
♦ To study the present scenario of rural marketing in India.
♦ To study the future prospects of rural markets and their scope for the MNCs and
Indian companies, in India.
♦ To study the challenges faced by rural marketers in India.
To study the reasons of popularity of rural markets in India.
♦ To measure the success of rural marketing campaign of few brands in Terms of
consumer appreciation.
♦ To study the determinants of specification factors which can decide the success the
rural promotion strategy.
♦ To evaluate the effects of adopting the specific brand ambassadors in the rural
marketing context.
.
Chapter 2
RESEARCH
METHODOLOGY
&
DESIGN
RESEARCH METHODOLOGY
RESEARCH METHODOLOGY
TYPE OF RESEARCH-
To Study on emerging trend in modern retail format”. I have gone through various news
papers, magazines, websites and collected information and data. And my study based on
exploratory research.
DATA COLLECTION:-
In data collection method we shall collect the secondary data from the following sources.
News paper
Magazine
Internet
PARAMETERS OF RESEARCH
Business process
Service
Satisfaction
RESEARCH DESIGN:
The study is a cross sectional study because the data were collected from many source’s. For
the purpose of present study a related sample of population was selected on the basis of
convenience.
RESEARCH INSTRUMENT:
This work was carried out through Secondary data based.
TOOLS TO BE USED:
MS Excel
MS word
Chapter 3
RESEARCH
FINDING’S
FINDING’S
There are very big opportunity in rural market that’s why many big giants are move to
rural market .they made serious efforts to tap the potential ,initially, innovation were
confined to product or services offering, or to packaging (SKUs),price (point) and
communication strategy by brands.
CONCLUSION
CONCLUSION
Marketers make consistent attempt to innovate tools and strategy to overcome the
challenges they face in the business arena .business innovation are broadly classified
under two heads ,namely product/service innovation and process innovation .marketers
need to design creative solution to overcome challenges typical of the rural environment
such as physical distribution channel management and promotion and communication.
Corporate India and govement bodies alike have made several efforts to bridge the gap
between rural and urban India .the ICT-drive value chain and the organized retail format
have been found to be the best innovation for rural India.
ITC e-Choupal, Godrej Aadhar & HUL Shakti, an innovative strategy which is
elaborative and extensive in rural markets so far. Critical factors in the apparent success
of the venture are they provide extensive knowledge of agriculture, the & has made to
retain many aspects of the existing production system, including retaining the integral
importance of local partners, the companies commitment to transparency, and the respect
and fairness with which both farmers and local partners are treated.
The concepts, which are becoming more important in every market, include color,
product attractiveness visibility, and display quality. In addition, availability (meeting
local demand by increasing production locally), acceptability (building brand equity), and
affordability (pricing higher than local brands, but adapting to local conditions) are the
key factors.
Chapter 5
LIMITATIONS
LIMITATIONS
Chapter 6
SUGGESTION
SUGGESTION
PRICING
Pricing is the major element for rural marketing so cheaper price product are affordable
for rural people.
IMPROVEMENT IN TECHNOLOGY
Technology is the major part of the rural area without nothing is possible
through media and electrification we improve the lifestyle of rural people.
REFERENCES
BIBLIOGRAPHY
BOOKS:
WEB RESOURCES:
www.godrej.com
www.google.com
www.hul.co.in
www.itcportal.com
MAGAZINE:
Outlook Express
Business today
Money Outlook
NEWS PAPER:
Business standard
Times of India
Economic times