Академический Документы
Профессиональный Документы
Культура Документы
On This Page
Expand all | Collapse all
SUMMARY
This article describes how to troubleshoot Microsoft Office printing problems in
Microsoft Windows XP and discusses the following topics:
INTRODUCTION
This article describes how to troubleshoot problems that you may experience
when you try to print to a local printer by using Microsoft Office programs in
Microsoft Windows XP.
MORE INFORMATION
This article does not provide in-depth information about how to troubleshoot
printing problems over a network, but it does provide many important basic
troubleshooting steps that you can use to help diagnose your printing problems.
The troubleshooting steps that are listed in this article may also help you verify
that your network printing problem is not being caused by a local problem.
Note If the self-test does not work, your printer may be damaged or it may
require servicing. Contact your printer manufacturer for more assistance.
• If another computer is available, verify that your printer works correctly
when it is connected to another computer. If your printer does not work
correctly when it is connected to another computer, your printer may be
damaged and may require servicing.
• Poor output
• Incomplete output
Additionally, incorrect printer property settings can cause your printer not to print
at all. Verify that your printer property settings are configured as recommended by
your printer manufacturer.
To print a test page, you must have print permissions. You can also print a test
page when you first install a printer.
If the test page did not print correctly, continue troubleshooting for help to resolve
the printing problem. If you cannot print a test page, or if you cannot print in
several or in all your Microsoft Windows programs, you have one of the following
problems:
To test the printer driver, see if you can print from WordPad or from Notepad.
If you can print from WordPad or from Notepad, the problem may be related to
the program that you are using, or Windows may not be running a particular
printing command that the program requires. A minor problem with the printer
driver can affect printing.
To determine if the printer driver is causing the problem, you can test the printer
driver by installing a different driver. To do this, use one of the following methods:
• If you are using a PostScript printer, load the Apple LaserWriter NT driver.
This is a basic PostScript driver. The Apple LaserWriter NT driver can show
you if the problem is related to the particular PostScript Printer Description
(PPD) file for the printer.
• If the printer is not a PostScript printer, load the Generic/Text Only printer
driver. This is a basic printer driver. The Generic/Text Only printer driver can
show you if the basic printing stack is working correctly.
• If you are using a plotter, load the Hewlett-Packard HP-GL/2 plotter driver.
For more information about the plotter driver, visit the following Hewlett-
Packard (HP) Web site:
http://www.hp.com (http://www.hp.com)
If the printer does not print when you use the basic drivers, see the "Check the
printing stack" section. If the printer does print when you use the basic drivers,
see the "Check the program" section.
Note If you are on a network, you may have to install the correct
printer driver from a network printer share. Contact your network
administrator for instructions.
If you are using a service pack, reinstall the service pack after you
reinstall the printers.
2. Check the available space on the hard disk.
Print jobs may not print if there is not sufficient space to spool the print job.
When you print at a command prompt, it tests the connection between your
computer and your printer. This procedure is divided into two sections, depending
on your printer type: PostScript or non-PostScript. For either procedure, you must
know the printer port where your printer is connected.
To determine the port where your printer is connected, follow these steps:
1. Click Start, click All Programs, point to Accessories, and then click
Command Prompt.
2. If your printer is connected to the LPT1 port, type copy con lpt1 at the
command prompt. If your printer is connected to a port other than the LPT1
port, replace lpt1 with the correct port.
3. Press ENTER.
4. At the command prompt, type showpage, and then press ENTER.
5. Press CTRL+Z, and then press ENTER.
If your printer ejects a sheet of paper, the connection between your computer and
your printer is fine. If you cannot print at the command prompt, see the "Start
Windows in Selective Startup Mode" section.
1. Click Start, click More Programs, point to Accessories, and then click
Command Prompt.
2. At the command prompt, type echo hello, press CTRL+L, and then type dir >
lpt1. If your printer is connected to a port other than the LPT1 port, replace
lpt1 with the correct port. After you type the line, it appears as echo hello ^L
> lpt1.
3. Press ENTER.
If your printer prints a page that has a listing, the connection between your
computer and your printer is fine. If you cannot print at the command prompt, see
the "Start Windows in Selective Startup Mode" section.
A damaged font may be the cause of the printing issues that you are
experiencing. The following section will help you troubleshoot font issues.
If the problem is limited to a particular font, a damaged font file may be the
cause.
For additional information about testing and reinstalling fonts, click the following
article number to view the article in the Microsoft Knowledge Base:
314960 (http://support.microsoft.com/kb/314960/ ) HOW TO: Install or remove a
font in Windows
Note To change the printing preferences, you must have print permissions.
Note The Print Text as Graphics check box appears in the Advanced
dialog box only if your printer supports this feature.
5. Click Enabled.
Note By default, when your printer supports Print Text as Graphics, TrueType
fonts are downloaded to the printer. Generally, this speeds up printing because the
fonts in your document reside in the printer's memory. If your printer cannot print
a document when Print Text as Graphics is turned on, turn off this setting, and
then try to print again.
At this point, it has been determined that you can print from WordPad or from
Notepad and the printing problem seems to be specific to one program.
• Print a different, simpler file. Create a new document that contains less
information. This test determines if the cause is the program or if the cause
is something in the document.
• Check the available disk space on the system drive by seeing if a small print
job prints successfully.
• See if you can print from another operating system. If printing succeeds, the
problem is related to the output file.
If the new document prints, the problem may be specific to the one document.
Use the following suggestions to see if the problem is specific to something in the
document. If the new document does not print, see the "Start Windows in
Selective Startup Mode" section.
The document that you are trying to print may require more memory. Save the
document that you are trying to print, and then paste a section of the document in
a new file. If you cannot print graphics, paste one of the graphics in the new file.
Close all files except the new file, and then try to print.
If you can print, your original document might require more memory than your
computer has available. Your operating system might be low on memory.
Your computer uses disk space in the process of sending information to the
printer. You can have trouble printing if you have less than 120 MB of free space
on the hard disk where Windows is installed.
To determine the free space that is available on your hard disk, follow these steps:
To make more space available, use one or more of the following methods:
To make sure that you are printing to the correct port or to the shared printer
path, follow these steps:
The most common printer port setting is LPT1. However, some printers require a
different port. To determine the port that your printer should use, see your printer
documentation.
If the wrong printer name appears, or if you are not sure of the printer that you
should print to, contact your network administrator for more information.
If you have sufficient disk space and you still have a problem printing, try
changing your spooler settings. When you print, information is typically written to
a file on your hard disk before it is sent to the printer. This process is named print
spooling. With print spooling you can continue to use your programs while the
document prints. Print spooling is typically faster than printing directly to your
printer. However, if you are low on disk space, turning off print spooling might
increase printing speed.
Note With print spooling turned off, you must wait for your file to finish printing
before you can perform other tasks in the program that you are printing from.
Your printer hardware must be configured so that it does not conflict with other
hardware that you have installed.
Warning When you follow the steps in this section, you may make the System
Restore Service unavailable, and you may remove any previously created restore
points.
For additional information about how to use the System Restore utility to restore
the computer to an earlier state, click the following article number to view the
article in the Microsoft Knowledge Base:
306084 (http://support.microsoft.com/kb/306084/ ) How to restore the operating
system to a previous state in Windows XP
1. Click Start, click Run, type msconfig in the Open box, and then click OK.
2. On the General tab, click Selective Startup, and then click to clear all the
subsequent check boxes.
Note You cannot click to clear the Use Original BOOT.INI check box.
3. Click OK, and then click Restart to restart your computer.
If the printing problem does not occur when you start Windows in Selective
Startup mode, use clean boot troubleshooting to help determine the source of the
problem.
For additional information about how to perform a clean boot in Windows XP, click
the following article number to view the article in the Microsoft Knowledge Base:
310353 (http://support.microsoft.com/kb/310353/ ) How to perform a clean boot
in Windows XP
The third-party products that this article discusses are manufactured by companies
that are independent of Microsoft. Microsoft makes no warranty, implied or
otherwise, regarding the performance or reliability of these products.
For help with printer problems in Windows Vista, visit the following Microsoft web
page:
Fix problems in which you cannot print, install a printer or connect