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COMPANY OVERVIEW
BECOMING
MARKET
ORIENTED
DISTINCTIVE
CAPABILITIES
Customer
Focus
Price
Competitive
Intelligence
Product
Cross-Functional
Coordination
Source of
Production
Performance
Implications
CREATING
VALUE FOR
CUSTOMER
BECOMING
MARKET
DRIVEN
External
Emphasis
Customer
Value
Market Sensing
Capabilities
Internal
Emphasis
Creating
Value
Customer Linking
Capabilities
CLASSIFYING
CAPABILITIES
Alligning
Structure &
Process
Volume
Customer
Focus
COMPETITIVE
PROMOTION
COMPETITIVE
BRAND
COMPETITIVE
TECHNOLOGY
COMPETITIVE
SALES
COMPETITIVE
SEGMENT
COMPETITIVE
INTELLIGENCE
COMPETITIVE
SPONSOR
Cross-Functional
Coordination
BUSINESS UNIT
Performance
Implications
LEADING
SOFTDRINKS
CLASSIFYING CAPABILITIES
EXTERNAL
Segementasi Market
Product
INTERNAL
Human Source/Sales
Product Research
Promotion
Marketing and
Distribution
Product
P
R
O
M
O
T
I
O
N
C
U
S
T
O
M
E
R
PUSH
PRODUCTION
MARKETING
CUSTOMER
Brand
Marketing and
advertising
Promotion, Sponsor
Company Business
Market opport.
CUSTOMER LINKING CAPABILIES
Market
adaptation
Logo famous
All level
customer
Sales to
Customer
GROWTH STRATEGY
CORPORATE LEVEL
STRATEGY
FORWARD
INTEGRATION STRATEGY
JOINT VENTURES
MARKET
DEVELOPMENT
PRODUCT
DEVELOPMENT
RECOMMENDATIONS
KEEP CUSTOMER VALUE
SPONSORING THE BIG EVENT
ADVERTISING
PROMOTION
AND
SALES
DISTRIBUTION CAPABILITIES
THE END
QUESTIONS ?