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SUCCESS PROFILE TELSTRA BAND 2

INDIVIDUAL CONTRIBUTOR
Business Unit

Professional Services

Band

Work Code

BZPRJSPC

People Mgr/Ind Contrib

IC

Direct Expense

n/a

Generic Role Title

Senior Project Specialist

CAPEX

n/a

Market Role Title

Senior Project Scheduler

Direct People Accountability

Reporting To

Portfolio Manager, Project


Delivery

Indirect People
Accountability

7 - 100

Key Projects

Enterprise & Government


Customer Portfolios

Employment Instrument
& Classification

EA
SW-11

Location(s)

Canberra

Role Context
Mission

The Senior Project Scheduler role, reporting to the Program Manager, is accountable for
providing specialist planning and scheduling knowledge and expertise to the team
including the management and reporting of the program and project schedules.

Strategic
Alignment

This position contributes to Telstras growing Managed Services business and Global
expansion by delivering customer outcomes. A key element to achieving the delivery of
customer outcomes is delivering and growing profitable revenue to Telstra by identifying
and minimising Project Risk, Issues and Dependencies.

Outcomes

The Project Scheduler/Senior Project Scheduler SME is to provide specialist support to


Programs and will be responsible for executing allocated project tasks to agreed quality
standards and timeframes, coordinate resources, reporting, maintaining project
documentation, and project schedules, assisting with making updates to project and/or
program status reports, PMO governance across customer projects and overseeing
Dependency, Issues and Risks Management and associated registers.

Key Stakeholder Relationships


Internal

Customer Services Unit (CSU)


Telstra Enterprise and Government
Professional Services
Managed Networks and Service Operations (MNSO)
Network Construction

External

Enterprise and Government customers


Third Party Service Providers

SUCCESS PROFILE TELSTRA BAND 2


INDIVIDUAL CONTRIBUTOR

Key Accountabilities
Team Leadership
Manage and lead a dedicated team of Project delivery professionals, engaging with a leveraged resource
model for delivery resource planning and tasking;

Build and maintain high performing Programs and Project teams delivering effective and repeatable
services and solutions contributing to GE&S strategic objectives;

Positively manage change within the team, in line with Project Services Business Unit Objectives,
supported by its Goals, Values, Strategic Pillars, Key Priorities, and Culture;
Maintain Delivery team quality standards through recommending effective training and mentoring of
Delivery team members; and
Assisting Project Services/Specialist Team Leaders to support and manage their staff through honest and
effective career management and counselling.
Consistently demonstrate the courage to make decisions that enables our business to move forward based
upon the best available information and be flexible enough to re-appraise these decisions as the
circumstances change.

Program Standards
Establish and/or maintain a best practice Schedule Management Plan to support the establishment,
management and reporting of the program and project schedules
Reporting
Produce schedule status reporting as per the agreed PMO and program/project standard and timescales
Provide content for Executive Steering Committee Reports in-line with the agreed program standard and
timescales
Schedule & Dependency Management
Ensure the tactical and strategic management of schedules is in line with PS PMO best practice standard
documented in the PS Schedule Management Plan
Undertake Quality Assurance and Quality Control of Time Management and Scheduling Processes
Contribute to the lessons learnt and continual business improvement of the PS
Manage Risks & Issues as appropriate to the role
Quantitative assessment of the impact of all risks and issues on the schedule as per the Risk &
Issue Management Plan Escalation of issues impacting the schedule outside of agreed
program tolerances
Management of all program and project baselines and schedule related change requests
Ensure schedule Project Management folder structure is in place for all streams and projects on
SharePoint
Meeting Governance
Production of program/project reporting within the agreed timeframes therefore meeting SLAs.
Governance
Consistently apply Global Enterprise and Services, best practice methodologies, policies and procedures
Relationships
Engage with Program team members, other Telstra employees and client representatives as required in
order to meet the requirements of the project plan
Collaborate with others to achieve business outcomes
Leadership
Contribute to the effectiveness of work team through positive and productive personal behaviours
Provide advice and demonstrate initiative in area of functional expertise, where appropriate
Promote good scheduling advice and training as required to the Program Team
Self-Management
Promote and live Telstra values, displaying high standards of personal and professional integrity in all
business dealings
Develop own capability for current and future roles

SUCCESS PROFILE TELSTRA BAND 2


INDIVIDUAL CONTRIBUTOR

SUCCESS PROFILE TELSTRA BAND 2


INDIVIDUAL CONTRIBUTOR
Core Capabilities / Technical Skills

Technical Descriptors

Systems

Organisational skills

Communication Skills

Problem Solving

Demonstrable advanced ability to use Microsoft


suite of products i.e. Excel, MS Project, Visio,
SharePoint, etc
Demonstrable experience using PMBOK or
relevant project management methodologies
Ability to follow structured processes and
procedures within boundaries
Ability to work as part of a team
High attention to detail providing accuracy of
information
Organisational and prioritising skills to meet
required timeframes
High level of customer service and
professionalism
Excellent verbal, written communication skills
and telephone manner
High level of customer service skills
Have the confidence and communications skills
to talk to a broad variety of people; including
clients.
Negotiation skills
Listening skills (identifying and determining
customer needs and solutions)
Ability to multi-task
Strong analytical and problem solving skills
Strong desire to succeed
Ability to work to targets
Ability to work as part of a team
High attention to detail providing accuracy of
information

Qualifications/experiences

Demonstrated experience in Program Scheduling and or Planning.


Experience as a scheduler on large complex projects, particularly in the realm of Transition and
Transformations will be preferred
Demonstrated experience in Project Management.
Experience and advanced skills in Schedule Management.
Previous experience in a customer facing role gained working in either a Managed Services or
Outsourced environment
Previous experience in Project Reporting, Change Management and Risk & Issue Management;
Experience at senior manager level working with Federal Government;
Experience as a PM on large complex projects, particularly in the realm of Transition and
Transformations will be preferred
Previous PMO Experience, delivering to large complex projects, particularly in the realm of Transition
and Transformations will be preferred.
Communications Management - Includes Internal & External communications
Resource Reporting.

SUCCESS PROFILE TELSTRA BAND 2


INDIVIDUAL CONTRIBUTOR
PMP / Prince 2 Certified (Foundation/CAPM/PMP)
Currently possess a Federal Government Security clearance at a minimum of BASELINE, with a
preference for NEGATIVE VET LEVEL 1 (NV1)
Currently posses, or ability to gain within 3 months, a Australian Customs and Border Protection
Service (ACBPS) Organisational Suitability Assessment (OSA) clearance.

Potential barriers to success


No experience as a Master Scheduler
Un-collaborative
Unable to communicate effectively
Not being empathetic

Feeder Roles
Senior Project Manager

Potential Career Pathway (Potential


progression roles within Telstra)

Suggested Development Experiences

Lateral moves into other Band 2 roles,


Project/Program Management, and other Band 1
roles.

Contribution to strategic initiatives


Leads Change

Personal Leadership

Results Leadership

Strategic Leadership

Customer Focus

SUCCESS PROFILE TELSTRA BAND 2


INDIVIDUAL CONTRIBUTOR
Leadership
Capabilities

Descriptors

Customer Focus

Understands the customer's viewpoint


Proactively builds strong relationships with the customer
Collaborates within own area to benefit the customer
Encourages the team to place the customer first

Drive Strategy &


Innovation

Demonstrates awareness of key industry developments


Demonstrates awareness of main competitors
Encourages people to share new and innovative ideas
Supports people to implement new and innovative ideas
Encourages people to challenge and improve the way things are done to improve outcomes
for the business
Demonstrates awareness of major industry developments
Tailors content, style or tone of message specifically to the audience being addressed

Build Engagement
& Understanding

Talks about the future in clear and simple terms


Helps people see how their work connects to the vision
Role models a personal drive for change
Articulates a clear and inspiring vision
Supports people to accept and embrace change and generates enthusiasm

Collaborate &
Connect

Works collaboratively with others


Taps into relationships and networks across the wider team
Actively builds an understanding of others' perspectives
Is able to tap into informal channels of influence when formal channels don't achieve the
desired outcome

Translate Strategy
into Action

Persistently encourages people to continuously improve delivery of outstanding results


Solves difficult problems in a timely and effective way
Anticipates and overcomes obstacles and roadblocks
Is able to quickly adapt when required
Is able to work through problems and situations that are less clear cut

Develop Self
Awareness &
Leadership
Authenticity

Demonstrates genuineness with others


Demonstrates a solid understanding of own strengths and development areas
Welcomes and accepts positive and constructive feedback, and makes changes as a result
Adapts behaviour and style to work effectively with different people and environments
Demonstrates resilience and positivity in challenging situations

Develop Talent &


Capability

Understands what drives the team


Provides feedback on people's strengths and areas for development and coaches to build
capability and confidence
Provides encouragement and support to build people's confidence and capability
Shares own knowledge and expertise with others to help build confidence and capability
Draws on the diversity of the team effectively
Questions and probes to understand peoples present issues and unspoken thoughts,
concerns and feelings

SUCCESS PROFILE TELSTRA BAND 2


INDIVIDUAL CONTRIBUTOR
Advocacy And Values
Advocacy

Take Ownership, Action Commitments, Get it Right First Time


I Always Listen, I Simplify, I Anticipate What You Want, I Adapt To Your Needs

Values

Better Together, Find Your Courage, Make the Complex Simple,


Show You Care, Trust Each other to Deliver