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Using Operational Audits as a Continual Improvement Tool. - Regulator's Perspective- Pipeline Safety Forum 2
Using Operational Audits as a Continual Improvement Tool. - Regulator's Perspective- Pipeline Safety Forum 2
Using Operational Audits as a Continual Improvement Tool. - Regulator's Perspective- Pipeline Safety Forum 2
Using Operational Audits as a Continual Improvement Tool. - Regulator's Perspective- Pipeline Safety Forum 2

Using Operational Audits as a Continual Improvement Tool.

-Regulator's Perspective-

Pipeline Safety Forum 2 June 2015

Using Operational Audits as a Continual Improvement Tool. - Regulator's Perspective- Pipeline Safety Forum 2 June
Ken Colosimo Technical Leader, Audits Operations National Energy Board ken.colosimo@neb-one.gc.ca Tel: 403-292-4926 Slide
Ken Colosimo Technical Leader, Audits Operations National Energy Board ken.colosimo@neb-one.gc.ca Tel: 403-292-4926 Slide

Ken Colosimo

Technical Leader, Audits Operations National Energy Board

ken.colosimo@neb-one.gc.ca Tel: 403-292-4926

Slide 2

Colosimo Technical Leader, Audits Operations National Energy Board ken.colosimo@neb-one.gc.ca Tel: 403-292-4926 Slide 2

Session Objectives

Understanding Concepts and Requirements (KC) Understanding Changes Required if Continual Improvement Outcomes are Incorporated into Internal Audits (KC)

Sharing Information regarding “Driving Continual Improvement through Audits” (AE)

Internal Audits (KC) •   Sharing Information regarding “Driving Continual Improvement through Audits” (AE) 3

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Internal Audits (KC) •   Sharing Information regarding “Driving Continual Improvement through Audits” (AE) 3

Continual Improvement - Concept

Continual Improvement (simple definition)

§On-going practice of making or becoming better or improving quality

Continual vs Continuous Improvement

§Continual = stepwise/periodic §Continuous = on-going

•   Continual vs Continuous Improvement §   Continual = stepwise/periodic §   Continuous = on-going

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•   Continual vs Continuous Improvement §   Continual = stepwise/periodic §   Continuous = on-going

Continual Improvement - Requirements

NEB has consistently promoted Continual Improvement since 1999 (+/- 16 years) 2013 OPR update formally included “Continual Improvement” in the regulations 2013 OPR update also contains requirements that support continual improvement practice

in the regulations •   2013 OPR update also contains requirements that support continual improvement practice

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in the regulations •   2013 OPR update also contains requirements that support continual improvement practice

Continual Improvement - Requirements

OPR 6.5(1)(x) A company shall, as part of its management system and the programs referred to in section 55, establish and implement a process for conducting an annual management review of the management system and each program referred to section 55 and for ensuring continual improvement in meeting the companys obligations under section 6.

to section 55 and for ensuring continual improvement in meeting the company ’ s obligations under

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to section 55 and for ensuring continual improvement in meeting the company ’ s obligations under

Continual Improvement - Requirements

2013 OPR update - continual improvement support

§G,O,T and Performance Measures §Focus on identification and management of hazards, potential hazards and near-misses §Requirements to establish data management systems for monitoring and analyzing the trends in hazards, incidents and near-misses §Requirements to evaluate the adequacy and effectiveness of MS, programs and processes

incidents and near-misses §   Requirements to evaluate the adequacy and effectiveness of MS, programs and

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incidents and near-misses §   Requirements to evaluate the adequacy and effectiveness of MS, programs and

Understanding the Regulations Continual Improvement

as part of its management system

establish

implement.a process for

ensuring continual

and

improvement in meeting the company’s obligations under section 6. A company shall establish, implement and maintain a management system that is systematic, explicit, comprehensive and proactive

Continual Improvement must therefore be:

explicit, proactive and ensured

, comprehensive and proactive … •   Continual Improvement must therefore be: explicit, proactive and ensured

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, comprehensive and proactive … •   Continual Improvement must therefore be: explicit, proactive and ensured

Continual Improvement – Present Observed Practice

Continual Improvement is generally considered implicit in management practices and management systems Improvement is measured usually in changes to #s of failures or NCs (not better ways to do something)

  Improvement is measured usually in changes to # ’ s of failures or NC ’

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  Improvement is measured usually in changes to # ’ s of failures or NC ’

Internal Audits – Observed Present Practice

Audits focus on Compliance and Conformance Objective reviews of practices and procedures not necessarily included (usually compliance to Regulations) Formal measurement of Continual Improvement is limited to measures of #’s of non- conformance/compliance

•   Formal measurement of Continual Improvement is limited to measures of #’s of non- conformance/compliance

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•   Formal measurement of Continual Improvement is limited to measures of #’s of non- conformance/compliance

Audits & Continual Improvement – Observations

Audit owners/Management should change audits with respect to what is audited and how audits are conducted e.g.:

§direct auditors to include an evaluation of the MS, programs, processes and practices from the perspective of best/better or appropriate practices §direct auditors to include an evaluation of on-going long/medium and short-term measures of performance and outcomes not on change in #’s of NC’s

evaluation of on-going long/medium and short-term measures of performance and outcomes not on change in #’s

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evaluation of on-going long/medium and short-term measures of performance and outcomes not on change in #’s

Audits & Continual Improvement – Observations

Audits are only measures against a requirement; therefore, to better use audits to aid in continual improvement, changes would be required within the management processes and MS. Specifically, Sr. Management should consider changes to G, O, T and Performance Measures to include content and measures that allow for short, medium and long-term performance evaluation.

Performance Measures to include content and measures that allow for short, medium and long-term performance evaluation.

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Performance Measures to include content and measures that allow for short, medium and long-term performance evaluation.

Continual Improvement

Next

An Auditor and Program Designer Perspective

Alex Eddington, Principle SPAN Consulting

•   Next “ An Auditor and Program Designer Perspective ” Alex Eddington, Principle SPAN Consulting

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•   Next “ An Auditor and Program Designer Perspective ” Alex Eddington, Principle SPAN Consulting