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Amadeus Training

User Guide
Version 1.0
1 June 2012

1 June 2012
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Document control
Security level

Internal / external use

Company
Version

Amadeus IT Group SA
Date
Change

Comment

1.0

01 June 2012

Audience = all

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First release for external use, based on previous


internal version

Table of Contents
1

Introducing Amadeus Training ...................................................................................... 4


1.1
The Amadeus Training (SKL) Environment ........................................................ 4
1.1.1 Separate from Production ........................................................................... 4
1.1.2 System Date ............................................................................................... 4
1.1.3 Scheduled Outages .................................................................................... 4
1.1.4 Production Level Software .......................................................................... 4
1.1.5 Data Control ............................................................................................... 5
1.2
Capture/Restore Process................................................................................... 5

Managing Training Data ............................................................................................... 8


2.1
General Information ........................................................................................... 8
2.2
Loading Data for Training Delivery ..................................................................... 9

Delivering Training Courses ....................................................................................... 10


3.1
What's Available: Practice Training vs Amadeus Training ................................ 10
3.2
Functionality .................................................................................................... 12
3.2.1 Smart Tabs in Selling Platform ................................................................. 12
3.3
Accessing Amadeus Training........................................................................... 13
3.4
Checking Your Training Works ........................................................................ 14
3.5
Training Specifics ............................................................................................ 15
3.5.1 User Groups ............................................................................................. 15
3.5.2 Refunds .................................................................................................... 16
3.6
Printing ............................................................................................................ 16
3.6.1 Virtual Printer ............................................................................................ 16
3.6.2 Physical Printer ......................................................................................... 16
3.7
Summary of Practical Points ............................................................................ 17

Appendix 1 Ticketable Airlines................................................................................. 18


4.1
Sorted by Airline Code ..................................................................................... 18
4.2
Sorted by Airline Name .................................................................................... 21

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1 Introducing Amadeus Training


Amadeus Training is replacing the current Practice Training system that has supported
Amadeus for many years. Amadeus Training contains all of the data and functionalities for
you to train Amadeus products and functionality.

1.1 The Amadeus Training (SKL) Environment


1.1.1 Separate from Production
Amadeus Training (SKL) is not a part of Production - it is a separate system, dedicated to
delivering training. You may like to think of it as a clone of the Production system with a
system date that is five weeks behind Production.
Sometimes Amadeus Training is identified with the name Skilling or the acronym SKL both
refer to the name of the technical platform from which it evolved.

1.1.2 System Date


The date on Amadeus Training is always five weeks behind Production.
For example, when the date on Production was the 23 May 2012, the date on Amadeus
Training was the 18 April 2012.
This is because the standard Amadeus capture/restore process is used to update the data
on Amadeus Training.

1.1.3 Scheduled Outages


Amadeus Training is available 24/7 except for these scheduled outages:

5 maintenance outages per year (Saturday, 14:00 18:00 GMT)


In 2012 these are 28 Jan, 28 Apr, 28 Jul, 22 Sep, 01 Dec.

3 restore outages (Saturday, 14:00 20:00 GMT)


In 2012 these are on 3 Mar, 30 Jun, 27 Oct.

All scheduled and unscheduled outages will be notified by email.

1.1.4 Production Level Software


Software on Amadeus Training is "production-level". Production software is automatically
loaded in Amadeus Training on the weekend following the load in the production system.
Amadeus Training remains available for use during these loads.

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1.1.5 Data Control


It is important to understand how data is updated on Amadeus Training as this will help you
to:
Plan your training schedule
Prepare more effectively for the delivery of your training courses.
Data on Amadeus Training is updated via the capture/restore process. This is a standard
process used with Amadeus platforms other than Production, and is explained below.

1.2 Capture/Restore Process


The capture/restore process is one of the significant differences between Amadeus Training
and Practice Training. It is important because this is how most of the Production data arrives
on Amadeus Training. For example, any data loaded in Production usually appears in
Amadeus Training after the next capture/restore process completes; replacing all data that
was previously present in Amadeus Training
The capture/restore process concerns the loading of production data on Amadeus
Training.
Production software is loaded on Amadeus Training on the Saturday after its load in
Production.
The capture/restore process comprises the following steps:
1. Making a copy of the data on Production (this is the capture)
2. Customising the data as necessary (Running scripts based on work orders to modify

production settings within the training environment).


3. Pasting the copied production data on Amadeus Training (this is the restore).
It takes 5 weeks to complete. The official capture and restore dates for 2012 are given in
section 1.1.3 of this guide.
An example of the timeframe is given below for the last capture/restore process of 2012:

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The frequency with which the capture and restore process happens varies, but they are
usually spaced at approximately 4 month intervals.
Remember to look at the official capture and restore dates before scheduling training in
order to avoid delivering training on the day of a restore. After the first restore cycle, you
may want to take time to check that the data has restored as you expected.

Any updates to Production data will appear in Amadeus Training (SKL) after the next full
capture/restore process.
For example: Data loaded after the capture on 26 May, will appear on Amadeus Training
only after the capture and restore cycle of 22Sep/27Oct completes:

What is included in the Capture/Restore process?


All Production data (for example, PNRs, Fares, Profiles, Schedules, Ancillary Services,
Availability, Timetables, Office Profiles, e-Tickets, EMDs, Airline specific and market specific
tables, etc.) is included in the capture. This data is restored onto Amadeus Training (SKL) to
ensure the quality of data and the system functionality on is equivalent to that of the
production environment.
The Schedules database is copied from the production environment, but the data copied is
the data available at the time of the capture. Therefore, when the data is restored on
Amadeus Training, the availability displays may not include flights for the whole of the
following season.
For example, if the schedules database captured only has flights until the 25th April, any
availability requests after that date for the airline will not return anything. The same behavior
occurs for Fares.

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Customising data, training new products


Some customization may be required for a given market in order for them to be able to train
specific functionalities that may not yet be available in Production.
For example, a certain market may wish to train agents on EMD and Ancillary services
before the product is deployed in the market.
In addition to certain office profile and table changes being made to Amadeus Training (i.e.
only to the training environment so as not to impact the production environment), there must
also be the airline data present in the system and made available to the travel agency
community. Amadeus can set up the tables, but the airline must agree and load the data for
the fares/pricing records required for the ancillary services.
Any such specific set-ups must be requested well in advance.

Office Profile Data


Office Profiles and sign banks are copied from Production and restored on Amadeus
Training.
By default, a specific User Group (SKL08) and a virtual printer will be defined for all training
offices. The user group SKL08 has been set with values necessary for training delivery for
example, EOT is authorized and TRCS is set.
If the office in question requires different settings, a Work Order must be opened requesting
these settings.
The Sign Bank is also copied from production and restored to the training platform. All signs
that existed in the office sign bank at the time of capture will be restored (It should be noted
that the password associated to the sign is based on the user password at the time of the
capture). In certain cases, the nightly file maintenance may consider some signs as unused
for a long period of time and will delete them from the sign bank. If this happens, your Local
Security Administrator can recreate the sign.

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2 Managing Training Data


2.1 General Information
Changing data without affecting Production
One of the benefits of Amadeus Training being a separate environment is that you can
change data without affecting the data in Production. For example:

If you create a PNR in Amadeus Training, you do not create a booking or reduce
inventory in Production.

You can update EOS agreements (Extended Ownership Security) to increase your
security in Amadeus Training without making the changes in Production.

Such changes will last until the next restore unless a work order is opened and the data is
requested to be permanently available (as explained in section 2.2).

Minor differences in data


When delivering a training course in Amadeus Training, remember that some data may not
be the same as in Production because of the time taken by the capture/restore process. For
example you may not find "fresh" production data on the training environment! However this
is unlikely to affect your training - and you can most likely work around this easily when
selecting flights and trips. A best practice is to make bookings after the current date (and not
in the 5 week period between the date on Amadeus Training and todays date.

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2.2 Loading Data for Training Delivery


There are 2 different ways of loading data to Amadeus Training:
1. Via the capture/restore process - this is the recommended way as it takes least effort.
After the data has been captured and restored from Production to Amadeus Training, the
data is always available on Amadeus Training (unless it is removed from Production). In
order for this process to apply, the data must be in Production at the time of the capture.

It takes least effort to have data loaded from Production to Amadeus Training using the
standard capture/restore process. The data must be in Production in time for a full
capture/restore process to complete.
Check the official capture/restore dates to work out when the data needs to be on
Production in order to be restored to Amadeus Training in time for the delivery of any
planned training course. .

2. By work orders - requesting data to be loaded by work order allows data to be loaded to
Amadeus Training only (and not to Production), or load it to Amadeus Training at the
same time it is loaded into Production. The work order specifies if the data is to be
loaded once only to Amadeus Training or after each restore on Amadeus Training.
Data must be loaded to Amadeus Training by work order if the data could
adversely impact the data in Production.

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3 Delivering Training Courses


3.1 What's Available: Practice Training vs Amadeus Training
The table below compares the functionality for which training courses can be delivered on
Practice Training and Amadeus Training.
In
Practice
Training?

In
Amadeus
Training?

Segment Sell
Dynamic Discount Fares
Information Pages
Service Fee Manager
Availability
Ancillary Services

Yes*
Yes
Yes
Yes
Yes
No

Yes
Yes
Yes
Yes
Yes
Yes

Itinerary and invoice

Yes

Yes

Profiles

Yes

Yes

Queues

Yes

Yes

Local security

Yes

Yes

AIP and conversion

Yes

Yes

Air displays

Yes

Yes

PNR creation, modification, deletion

Yes

Yes

Teletype

No

Yes**

Past Date Record

No

No

Offers

No

Yes

PNR history

No

Yes

Negotiated Fares
Fare Quote
Amadeus Ticketless Access

Yes
Yes
Yes

Yes
Yes
Yes

Electronic Ticketing

Yes

Yes

Pricing

Yes

Yes

Ticketing, TST

Yes***

Yes

Ticketing Quota System


Central Ticketing

No
Yes***

Yes
Yes

Central ticketing Sales Reports

Yes***

Yes

Amadeus Ticket Changer

Yes***

Yes

EMD

No

Yes

Amadeus Interface Record

Yes

Yes

Reservations

Fares

Ticketing

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In
Practice
Training?

In
Amadeus
Training?

Cars

No
Yes
No
Yes
Yes
Yes

No
Yes
No
Yes
Yes
Yes

Amadeus e-Retail Engine


Amadeus e-Travel Management
Amadeus Flex Pricer

Yes
Yes
Yes

Yes
Yes
Yes

ACE & Web Configuration


Problem Handling and Reporting (for Help Desks)
Distribution System (for Help Desks)
Terminals (for Help Desks)
Office Id and Office Profile (for Help Desks)
Local Security (for Help Desks)
Transaction Security (for Help Desks)
Extended Ownership (for Help Desks)
End User Maintenance (for Help Desks)
Fares and Pricing (for Help Desks)
Air (for Help Desks)
Travel Service Leisure (for Help Desks)
Printing (for Help Desks)

Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes

No
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes

Amadeus Quality Control

Yes

NO

Travel Services & Leisure


Rail (except SNCF)
SNCF
Cruise
Insurance
Hotels

e-Travel

Help Desk

Corporate

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3.2 Functionality
There are some changes from the Production and the Practice Training environments that
need to be taken into consideration when planning and performing a training course.
In Practice Training, links are not in place with the external world. This means that bookings
made on non Alta airlines do not target inventory and use simulated messages to generate
the replies.
On Amadeus Training, Amadeus will have a link to the test system of the target airline thus
enabling a real interaction with the other system. This is required so that ticketing (and
potentially Ancillary Services) may be performed on Non Alta Hosted Airlines. The
drawback of having interactive links is that the following:
Amadeus does not control what the receiving system sends back
Amadeus does not control when the receiving system may be down or does not reply
Whenever possible, it is recommended to use Alta hosted airlines but in certain markets, it
will be necessary to use other airlines.

3.2.1 Smart Tabs in Selling Platform


Smart tabs in Amadeus Selling Platform (and Amadeus Reservation Desktop) are available
as follows when using the training URL to access Amadeus Training see section 3.3.
Sell Version
5.2P100
5.2P200

Access to Smart Tabs via Training URL

6.1P100
6.2P100
7.1P100 and higher
Note: Access requires the correct setup in WebConfig, and any issues can be opened as
Incident Reports (IRs).

Notes:
The Plus components (Cars Plus, Hotels Plus etc.) are not smart tabs. They are new
generation components of Selling Platform..
Smart keys are basically scripts of cryptic entries, and smart keys work correctly in
Amadeus Training.

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3.3 Accessing Amadeus Training


The recommended way to access Amadeus Training requires Selling Platform version 5.2 or
higher. If this requirement is met, use one of the following URLs to connect to Selling
Platform and the training environment (i.e. Selling Platform is not connected to Production).

training.amadeusvista.com if you are connected to the Internet.


training.1a.amadeusvista.com if you are connected to Amadeus network

Ways to access to Amadeus Training are detailed below. .


SELL V5.2 and higher

Comments

The dedicated urls below are available with V5.2 or higher for a
direct connection to Amadeus Training:
training.amadeusvista.com (by Internet)
training.1a.amadeusvista.com (by Amadeus network)

To access Production, log out of Selling Platform and log in to


your Production version of Selling Platform.
SELL V3.1 to V5.0

Comments

Your terminal or office must be switched to use Amadeus


Training. Contact your ACO.

SELL lower than V3.1

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Amadeus Selling Platform versions lower than 3.1 need to be


upgraded in order to deliver training in the GUI.

3.4 Checking Your Training Works


You need to check the entries for your training courses in Amadeus Training for the following
reasons:
When migrating your courses from Practice Training, to ensure the entries work and
make any minor adjustments if necessary
After the first capture/restore process completes and before delivering your training
course to ensure that the data is as expected.
Depending on the situation, this can be done in different ways, for example:
Work through the entries and exercises at a terminal connected to Amadeus Training
Join a training course and validate the entries and exercises at the pilot terminal as the
training is delivered.

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3.5 Training Specifics


3.5.1 User Groups
User groups contain the rules that must be followed for security purposes, for example
identifying the entries that a user can make. A user group is usually attached to an office ID.
User groups are maintained by the Security team in the Service Management Centre.
User groups in Production and Amadeus Training are distinct entities. User groups in
Amadeus Training define the security rules in Amadeus Training (not in Production). For
example, a user group might grant more privileges on Amadeus Training than on Production
for the same office.
User groups used in Practice Training have changed names in Amadeus Training as shown
in the table below:
Current user group on Practice Training

Corresponding user group in Amadeus Training

HELPT

HESKL

AFCHK

SKL01

1APR1

SKL02

ATC1

SKL03

1ATR1

SKL04

1AWWW

SKL05

HDCTS

SKL06

ALTNG

SKL07

SUTNG

SKL08

The user group SKL08 has been set with values necessary for training delivery for
example, EOT is authorized and TRCS is set to allow refunds.
All training offices in Amadeus Training will be set to use the user group SKL08 by
default from the 30 June 2012 onwards.
Training offices are considered to be those with the setting CTO = TRN.

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3.5.2 Refunds
Performing refunds is permitted by everyone using Amadeus Training.
You may need to check that the user group being used in Amadeus Training has TRCS set if
you are using a user group other than those detailed in section 3.5.1.

3.6 Printing
To deliver training on Amadeus Training you are recommended to use the virtual training
printer that is set up by default for all user groups in Amadeus Training.

3.6.1 Virtual Printer


The virtual training printer provides all the functionality up to the point of printing the ticket
but does not allow you to print a physical ticket.
All office IDs with the exception of airline office IDs - in Amadeus Training have
been set to use the virtual printer by default from the 30 June 2012 onwards.
The virtual training printer set, called mnemonic D00062, comprises these printers:
a generic document printer
a TAT printer
an ATB ticket printer
a DAIR printer
When you are signed in to Amadeus Training, you can display the list of printers associated
to your office by entering TTQLIST.

3.6.2 Physical Printer


A physical printer connected to Amadeus Training (SKL) allows you to print tickets; however
the printer must be dedicated for use with Amadeus Training. It cannot be used with
Production as well. This option is for exceptional cases. Please contact your ACO for further
information.

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3.7 Summary of Practical Points


The list below is a summary of the things that you will need to consider when delivering
training courses on Amadeus Training. The majority of these points have been pulled
together from different sections of this user guide for your convenience.
1. Understand that Amadeus Training (SKL) is a separate system to Production. You must

sign in to Amadeus Training SKL in order to see the settings for user groups in SKL.
The settings can be different in Amadeus Training, and any changes made in Amadeus
Training do not affect Production.
2. An easy way to verify that you are working in Amadeus Training is to check the system

date - it is always 5 weeks behind Production. The DD entry shows you the system date.
3. After each restore your training password will be over-ridden by the newly captured

Production password (could be an old one!). Please bear this in mind when the next
restore happens.
4. Avoid delivering training during scheduled outages.
5. After a restore, remember to check your course entries before delivering your training

course to ensure that the data is as expected


6. As much as possible, use the standard capture/restore process to load your data to

Amadeus Training.

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4 Appendix 1 Ticketable Airlines


The intention is to have all airlines available for ticketing in Amadeus Training. However
there are certain restrictions.
Non Amadeus ETS hosted Airlines are not controlled by Amadeus and the links and
availability of these systems is dependent on each provider.
The following airlines do allow the full ticketing flow to occur in Amadeus (Ticket issuance,
display, cancellation and refund of ETKTs etc.). This Information is correct as of 21st March
2012.

4.1 Sorted by Airline Code


2U
4Q
7D
9B
A3
A4
A5
AB
AF
AT
AV
AY
BA
BD
BT
CF
CX
DC
DL
DY
EI
EY
FB
FI
FJ
FV
HR
IB

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Ero Sun d'Or


Safi Airways
Donbassaero Airlines
Access Rail
Aegean Airlines
Aero Commercial Oriente Norte
Airlinair
Air Berlin
Air France
Royal Air Maroc
Avianca
Finnair
British Airways
British Midland Airways (BMI)
Air Baltic
City Airline
Cathay Pacific
Golden Air
Delta Airlines
Norwegian Air Shuttle
Aer Lingus
Ethiad
Bulgaria Air
Icelandair
Air Pacific
Rossyia Airlines
Hahn Air
IBERIA

IE
IF
J2
JJ
JP
JU
JZ
KA
KC
KL
KQ
LH
LJ
LN
LO
LR
LY
MD
ME
MK
MR
MS
MX
NF
NH
NP
NT
NZ
OK
OS
OU
OV
PC
PH
PU
PZ
Q8
QA
QC
QF

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Solomon Airlines
Islas Airways
Azerbijan Airlines
TAM
Adria Airways
JAT
Skyways AB
Dragonair
Air Astana
KLM Royal Dutch Airlines
Kenya Airways
Lufthansa
Jin Air
Libyan Airlines
LOT Polish Airlines
LACSA
El Al
Air Madagascar
Middle East Airlines
Air Mauritius
Mongolian Airlines
Egyptair
Mexicana
Air Vanuatu
All Nippon
Nile Air
Binter Canarias
Air New Zealand
Czech Airlines
Austrain
Croatian Airlines
Estonian Air
Pegasus Airlines
Transavia Denmark
Pluna
TAM Mercosur
Trans Air Congo
Mexicana Click
Camair CO
QANTAS

QI
QR
RC
RJ
S4
SA
SB
SE
SN
SP
SQ
SS
SV
T0
T7
TA
TG
TK
TL
TP
TU
TX
UD
UG
UU
UX
V0
VA
VQ
VS
VU
VV
VY
WF
XK
YM
ZI

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Cimber Sterling
QATAR
Atlantic Airways
Royal Jordanian
SATA International
South African Airways
Air Calin
XL Airways France
Brussels Airlines
SATA Air Aores
Singapore Airlines
Corsair
Saudi Arabian Airlines
TACA Peru
Twin Jet
TACA
Thai Airways
Turkish Airlines
Airnorth
TAP
Tunisair
Air Caraibes
Hex Air
Tunisair Express
Air Austral
Air Europa
Conviasa
Virgin Australia
Viking Hellas Airlines
Virgin Atlantic
Air Ivoire
Aerosvit Airlines
Vueling Airlines
Wideroe
CCM Airlines
Montenegro Airlines
Aigle Azur

4.2 Sorted by Airline Name


Access Rail
Adria Airways
Aegean Airlines
Aer Lingus
Aero Commercial Oriente Norte
Aerosvit Airlines
Aigle Azur
Air Astana
Air Austral
Air Baltic
Air Berlin
Air Calin
Air Caraibes
Air Europa
Air France
Air Ivoire
Air Madagascar
Air Mauritius
Air New Zealand
Air Pacific
Air Vanuatu
Airlinair
Airnorth
All Nippon
Atlantic Airways
Austrain
Avianca
Azerbijan Airlines
Binter Canarias
British Airways
British Midland Airways (BMI)
Brussels Airlines
Bulgaria Air
Camair CO
Cathay Pacific
CCM Airlines
Cimber Sterling
City Airline
Conviasa

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9B
JP
A3
EI
A4
VV
ZI
KC
UU
BT
AB
SB
TX
UX
AF
VU
MD
MK
NZ
FJ
NF
A5
TL
NH
RC
OS
AV
J2
NT
BA
BD
SN
FB
QC
CX
XK
QI
CF
V0

Corsair
Croatian Airlines
Czech Airlines
Delta Airlines
Donbassaero Airlines
Dragonair
Egyptair
El Al
Ero Sun d'Or
Estonian Air
Ethiad
Finnair
Golden Air
Hahn Air
Hex Air
IBERIA
Icelandair
Islas Airways
JAT
Jin Air
Kenya Airways
KLM Royal Dutch Airlines
LACSA
Libyan Airlines
LOT Polish Airlines
Lufthansa
Mexicana
Mexicana Click
Middle East Airlines
Mongolian Airlines
Montenegro Airlines
Nile Air
Norwegian Air Shuttle
Pegasus Airlines
Pluna
QANTAS
QATAR
Rossyia Airlines
Royal Air Maroc
Royal Jordanian

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SS
OU
OK
DL
7D
KA
MS
LY
2U
OV
EY
AY
DC
HR
UD
IB
FI
IF
JU
LJ
KQ
KL
LR
LN
LO
LH
MX
QA
ME
MR
YM
NP
DY
PC
PU
QF
QR
FV
AT
RJ

Safi Airways
SATA Air Aores
SATA International
Saudi Arabian Airlines
Singapore Airlines
Skyways AB
Solomon Airlines
South African Airways
TACA
TACA Peru
TAM
TAM Mercosur
TAP
Thai Airways
Trans Air Congo
Transavia Denmark
Tunisair
Tunisair Express
Turkish Airlines
Twin Jet
Viking Hellas Airlines
Virgin Atlantic
Virgin Australia
Vueling Airlines
Wideroe
XL Airways France

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4Q
SP
S4
SV
SQ
JZ
IE
SA
TA
T0
JJ
PZ
TP
TG
Q8
PH
TU
UG
TK
T7
VQ
VS
VA
VY
WF
SE