2015

How To Win Friends & Influence

People By Dale Carnegie

How To Win Friends & Influence People

--- By Dale Carnegie
15% of ones financial success is due to ones technical knowledge
& about 85% is due to skill in human engineering
Criticism is dangerous, because it wounds a persons precious
pride, hurts his sense of importance & arouses resentment
When dealing with people, let us remember we are not dealing with
creatures of logic. We are dealing with creatures of emotion,
creatures bristling with prejudices and motivated by pride and
vanity

I will speak ill of no man & speak all the good I know of everybody
A great man shows his greatness by the way he treats little men
Dont criticize, condemn or complain
Sigmund freud said that everything you & I do springs from two motives:
the sex urge & the desire to be great
Everybody likes compliment
People sometimes become inactive, invalid in order to win sympathy &
attention & get a feeling of importance

Ability to arouse enthusiasm among people is a greatest asset

Dont be afraid of enemies who attack you. Be afraid of the friends who
flatter you
Give honest & sincere appreciation
Self expression is the dominant necessity of human nature
Arouse in the other person an eager want

If we merely try to impress people and get people interested in us,

we will never have many true & sincere friends
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 You have to be interested in people if you want to be a successful writer of

stories
All of us like people who admire us
We are interested in others when they are interested in us

Expression one wears on ones face is far more important than the
clothes one wears
Smile had been worth a million dollars

Encouragement is a much more effective teaching device than

punishment
People rarely succeed at anything unless they have fun doing it
Business people should smile at someone every hour
Force yourself to smile. Act as if you were already happy & that will tend
you to make happy
Everybody seek happiness & there is one sure way to find it. That is by
controlling your thoughts

Thought is supreme. Preserve a right mental attitude, the attitude

of courage, frankness & good cheer
The ability to remember names is almost as important in business & social
contacts as it is in politics
There is no mystery about successful business intercourse, Exclusive
attention to the other person who is speaking to you is very important,
nothing else is so flattering as that
Be a good listener, Encourage others to talk about themselves
Talk in terms of other persons interests
Always make the other person feel important & do it sincerely

There is only one way under high heaven to get the best of an
argument & that is to avoid it
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 You cant win an argument

If you argue and rankle & contradict, you may achieve a victory
sometimes, but it will be an empty victory because you will never
get your opponents goodwill
Hatred is never ended by hatred but by love
A misunderstanding is never ended by an argument but by tact, diplomacy,
conciliation & a sympathetic desire to see other persons viewpoint
When two partners always agree, one of them is not necessary
Look for the areas of agreement, when you have heard your opponents out,
dwell first on the points & areas on which you agree
Be honest, look for areas where you can admit error & say so
Be wiser than other people if you can, but do not tell them so

I may be wrong. I frequently am. Lets examine the facts. Theres

magic, positive magic in such phrases
Showing respect for all customers opinions & treating them diplomatically
& courteously will help beat the competition
You will never get into trouble by admitting that you may be wrong
Few people are logical. Most of us are prejudiced & biased. Most of us are
highlighted with preconceived notions, with jealousy, suspicion, fear, envy
& pride
Show respect for the other persons opinions. Never say, you are wrong
Judge people by their own principles not by your own

By fighting you never get enough, but by yielding you get more
than you expected
If you are wrong admit it quickly & emphatically
A drop of honey catches more flies than a gallon of gall
Business executives have learned that it pays to be friendly than to be
strikers
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 In talking with people, dont begin by discussing the things on which you
differ
A no response is the most difficult handicap to overcome

He who treads softly goes far

Get the other person saying yes yes immediately
If you want enemies excel your friends; but if you want friends, let your
friends excel you
Let the other person do a great deal of talking
We like to be consulted about our wishes, wants & thoughts
Let the other person feel that the idea is his or hers

Success in dealing with people depends on a sympathetic grasp of

the other persons viewpoint
I dont blame you for feeling as you do. If I were you, I would undoubtedly
feel just as you do
3/4th of people you will ever meet are hungering & thirsting for sympathy.
Give it to them & they will love you
Merely stating a truth isnt enough. The truth has to me made vivid,
interesting, dramatic.
You can dramatize your ideas in business or in any other aspect in your life
The way to get things done, is to stimulate competition in the desire to excel

All men have fears, but the brave put down their fears & go
forward, sometimes to death, but always to victory
It is always easier to listen to unpleasant things after we have heard some
praise of our good points
Begin with praise & honest appreciation
Call attention to peoples mistakes indirectly
Talk about your own mistakes before criticizing the other person
Let them learn from their mistakes
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 Resentment caused by a brash order may last a long time, even if

the order was given to correct an obviously bad situation
Ask questions instead of giving direct orders

We have no right to say or do anything that diminishes a man in

his own eyes. What matters is, not what you think of him, but what
he thinks of himself. Hurting a man in his dignity is a crime
Let the other person save face
Abilities wither under criticism; they blossom under encouragement
Praise the slightest improvement & praise every improvement. Be hearty in
your approbation & lavish in your praise
If you want to improve a person in a certain aspect, act as through that
particular trait were already in his outstanding characteristics

Give the other person a fine reputation to live up to

Use encouragement. Make the fault seem easy to correct
Make the other person happy about doing the thing you suggest
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Editing by:
Satya Gandhi
Satya1159@gmail.com
Satyateja.wordpress.com
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