Spa504

How to Repair/Refurbish Cisco IP Phones

This procedure works any of the following Cisco IP Phone series
CISCO IP Phone Model:
Cisco IP Phone 7902 - Any Series
Cisco IP Phone 7903 - Any Series
Cisco IP Phone 7905 - Any Series
Cisco IP Phone 7906 - Any Series
Cisco IP Phone 7911 - Any Series
Cisco IP Phone 7912 - Any Series
Cisco IP Phone 7936 - Any Series
Cisco IP Phone 7940 - Any Series
Cisco IP Phone 7941 - Any Series
Cisco IP Phone 7945 - Any Series
Cisco IP Phone 7960 - Any Series
Cisco IP Phone 7961 - Any Series
Cisco IP Phone 7965 - Any Series
Cisco IP Phone 7970 - Any Series
Cisco IP Phone 7971 - Any Series
Cisco IP Phone 7975 - Any Series

Basic Requirements needed:

Computer/Laptop with an Ethernet port and Windows base OS
Crossover Ethernet cable with rj45 connector or a switch or hub (manage less type)
TFTP Server software (tftpd32) http://tftpd32.jounin.net/
Broken Cisco IP Phone
Power Adaptor specific for your Cisco IP Phone Model
Cisco IP Phone configuration file (XMLDefault.cnf.xml )
Download Cisco IP Phone Firmware version
http://software.cisco.com/download/navigator.html?i=rt
Follow Instructions below:
Disconnect Computer/Laptop from any network
Unplug Adaptor from Cisco IP Phone
Set computer static IP address to 192.168.1.1 & disable any firewalls

Unzip you Cisco IP Phone Firmware downloaded from cisco website

Ex.:
If you had Cisco IP Phone 7912G model you must have Cisco IP Phone firmware
downloaded from cisco websites http://software.cisco.com/download/navigator.html?i=rt
Phone Model : Cisco IP Phone 7912G
Firmware Version: 8.0.1(051117A)
File Name: cmterm-7912G-sccp.8-0-1.zip
Put in together the Cisco IP Phone configuration file on same directory of you
firmware modify our XMLDefault.cnf.xml file to reflect our intent to reflash the
phone.
---------------------------------------------------------------------------------------------------------------------------Here I included information for 7940,7960,7945,7965,7970,7911,7906 & 7905
<loadInformation8 model="IP Phone 7940">P0S3-8-12-00</loadInformation8>
<loadInformation7 model="IP Phone 7960">P0S3-8-12-00</loadInformation7>
<loadInformation435 model="Cisco 7945">SIP45.8-4-2S</loadInformation435>

<loadInformation436 model=Cisco 7965>SIP45.8-4-2S</loadInformation436>

<loadInformation30006 model="IP Phone 7970">SIP70.8-0-3S</loadInformation30006>
<loadInformation307 model="Cisco 7911">SCCP11.8-3-2S</loadInformation307>
<loadInformation369 model="Cisco 7906">SCCP11.8-3-2S</loadInformation369>
<loadInformation20000 model="Cisco
7905">CP7905080001SCCP051117A</loadInformation20000>
---------------------------------------------------------------------------------------------------------------------------or
Download my XMLDefault.cnf.xml & save it to same file directory on ur firmware
http://www.ziddu.com/download/22437303/XMLDefault.cnf.zip.html

Download TFTPpd32 software at http://tftpd32.jounin.net/

Install and open TFTPpd32 software
Configure settings and modify the following, in Global tab, in Start Services
uncheck everything except TFTP Server & DHCP Server
In the TFTP tab, set a Base Directory to somewhere convenient for you
Set TFTP Security to NONE

In the DHCP tab, set IP pool starting to 192.168.1.2

Size Poo: 10
Boot File & WINS/DNS Server (Leave it blank)
Default Router: 192.168.1.1 (Physical IP Address of you PC)
Mask : 255.255.255.0 (Global Subnet Mask)
Domain Name (Leave it blank)
Additional Option 150 for small box, Set 192.168.1.1 on next box to it
Uncheck all in DHCP Options

Press OK & Restart TFTPpd32

Click on the Log viewer
Now while your TFTP Server is running,
Plug in the power adapter cable from the Cisco IP Phone and plug it back in
(Phone begins its power up cycle)
While the phone is powering up, and before the application Menu button flashes
on and off, press hold #. continue to hold # until message LED on the handset
flashes on and off sequence in red.
release # and press 123456789*0#

After you press the keys correctly, the message LED on the handset flashes faster in red
and the phone goes through the factory reset process.
Do not power down the phone until it completes the factory reset process and the main
screen appears

if all goes well the TFTPpd32 will show the log connection and show the file it
request
The Cisco IP Phone shows the upgrading firmware process
Phones should boot up completely one the Installation is COMPLETE!

Hope this could help you!

Any questions free to email: marky200822@gmail.com or support@ricormills.com
Thank you,
-=marky=Posted by marky200822 at 1:45 AM
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3 comments:

1.
Doris PangleMarch 5, 2014 at 11:33 PM
I am using cisco SPA 504g will this work for my model too as sometime boss ask
me to manager it when no IT person around.
Reply
2.
marky200822March 16, 2014 at 12:17 PM
yes I will work to all Cisco IP Phones including the model you've mention (SPA
504G) just download the correct firmware of your cisco ip phone models at
www.cisco.com
follow this liink:

http://software.cisco.com/download/type.html?mdfid=282724650
Reply

3.
AnonymousApril 17, 2014 at 10:09 AM
Thanks I'll give this a try on a few of our phones.
Reply