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Convert your Website visitors into loyal customers. Personalize product, service, and content
on your Website based on customer behavior
and proles. Through an easy-to-use interface,
marketers can execute time-based and rotating
offers. PeopleSoft CRM Site Marketing lets your
marketing professionals turn your Website into
a dynamic marketing tool.
Increase your call center productivity by streamlining your support processes. PeopleSoft CRM
Support is a complete call center solution that
automates call tracking, entitlement processing,
workow, problem resolution, customer selfservice, performance measurement, and service
management. Empower your customers to resolve
their own problems whenever and wherever
they want. Internet-based self-service functionality lets your customers search, diagnose,
and resolve problems on their ownreducing
your service-related costs and improving customer satisfaction.
Access real-time information about your customer-centric processes. Measure your progress
toward customer-related goals. Drive protable,
long-term customer relationships. PeopleSoft
CRM Analytics serves as the foundation for
CRM reporting, analysis, and measurement. It
consolidates critical customer, product, and
nancial data from internal and external sources
for reports including:
PeopleSoft Marketing Insight: Analyze the
results of campaigns using marketing-specic
metrics and dimensions.
PeopleSoft Sales Activity Insight: Analyze sales
processes and evaluate the effectiveness of
your sales efforts.
PeopleSoft Support Insight: Evaluate and
improve your responsiveness and effectiveness in solving customer problems.
Protability Insight: Determine which customers, products, and channels are the most
protable, and why.
Create a Collaborative
Global Enterprise
The PeopleSoft CRM solution uses:
PeopleSoft Pure Internet Architecture to provide
a multidimensional view of your customers.
Enterprise Integration Points (EIPs) to communicate between PeopleSoft applications and
third-party systems.
PeopleSoft is committed to
ensuring customer success and
satisfaction by building quality
PeopleSoft:
Comprehensive Global Services
Committed to Your Success
PeopleSoft Consulting
PeopleSoft eCenter
PeopleSoft University
PeopleSoft University means more than training. It means increased productivity, lower
help desk costs, and faster results due to
insights not available from any other training
provider. From project team to application user
training, you get the right knowledge for the
right people, at the right timewhether thats
over the Internet or in the classroom, at your
location or ours. Whether youre implementing
a PeopleSoft solution for the rst timeor optimizing or upgrading your existing PeopleSoft
systemexpert and timely training from the
source is your inside track to rapid business
results and ultimate self-sufciency.
About PeopleSoft
PeopleSoft, Inc.
Corporate Headquarters
4460 Hacienda Drive
Pleasanton, California 94588 USA
Toll-free 1 888 773 8277
Tel 925 694 3000
www.peoplesoft.com
PeopleSoft Argentina
Buenos Aires
Tel 54 11 4510 5100
PeopleSoft Mexico
Mexico, D.F.
Tel 52 55 5284 5284
PeopleSoft Australia
Chatswood, New South Wales
Tel 61 2 9413 0000
PeopleSoft Netherlands
Amsterdam
Tel 31 20 462 5400
PeopleSoft Belgium
Diegem
Tel 32 2 716 4884
PeopleSoft Brazil
So Paulo
Tel 55 11 5189 9000
PeopleSoft Canada
Toronto, Ontario
Tel 416 227 3000
PeopleSoft Singapore
Singapore
Tel 65 832 2100
PeopleSoft Caribbean
Andean, Central America
Tel 305 507 9400
PeopleSoft Chile
Santiago
Tel 56 2 3702918
PeopleSoft Spain
Madrid
Tel 34 91 722 9700
PeopleSoft China
Hong Kong
Tel 852 2168 0808
PeopleSoft Sweden
Upplands Vsby
Tel 46 8 50 91 44 20
PeopleSoft Denmark
Lautruphj
Tel 45 0 44 20 99 35
PeopleSoft Switzerland
Volketswil
Tel 41 1 908 3535
PeopleSoft France
Paris
Tel 33 1 40 90 50 00
PeopleSoft Taiwan
Taipei
Tel 886 2 2720 0066
PeopleSoft Germany
Munich
Tel 49 89 99 21 50 00
PeopleSoft Thailand
Bangkok
Tel 66 2 2318147 49
PeopleSoft India
Bangalore
Tel 91 80 226 7272
PeopleSoft Italy
Milan
Tel 39 02 86 33 7313
PeopleSoft Japan
Tokyo
Tel 813 5432 7800
PeopleSoft Venezuela
Caracas
Tel 58 212 952 4042
PeopleSoft Malaysia
Kuala Lumpur
Tel 6 03 2169 6183
PeopleSoft, PeopleTools, PS/nVision, PeopleCode, PeopleBooks, PeopleTalk, and Vantive are registered trademarks,
and Pure Internet Architecture is a trademark of PeopleSoft, Inc. All other company and product names may be trademarks
of their respective owners. The information contained herein is subject to change without notice.
Copyright 2002 PeopleSoft, Inc. All rights reserved.
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