Internship report

GEPCO
Gujranwala
Electric
power
company

Ali Qaiser(11108160)

Submitted To
Sir Irfan Mehmood
Submitted By
Ali Qaiser
Roll #
11108160

Table of content
Sr #

Topics

1.

Acknowledgment

2.

Executive summery

3.

Introduction

4.

Company Overview

5.

Brief history

6.

Nature of the Organization

7.

Vision statement

8.

Mission statement

Ali Qaiser(11108160)

9.

Business volume

10. Product/service line

11. Organizational structure
12. Top Management
13. Number of employees
14. Main offices
15. Competitors
16. Strategic business plan
17. Recruitment&Selection
18. GEPCO Departments
19. Finance Department
20. HRM department
21. Other Departments
22. S.W.O.T Analysis
23. Summery of learning
24. Conclusion
25. Recommendations
26. References

Ali Qaiser(11108160)

Beginning with the name of Allah who is the most merciful and beneficent.
All the praises are for ALMIGHTY ALLAH whose uniqueness, oneness and
wholeness are absolute.

My primary thanks to Almighty ALLAH, who strengthened me to do this report

successfully. Whatever I have achieved in my life is by His grace. I also thank
Holy Prophet Muhammad (PBUH), who is the best source of guidance and
inspiration of all mankind.
I would like to thank my parents for their support in my academic career in
Gift University. Their hope has always encouraged me to do my best.
My thanks are also due to all my respected teachers and officers whose
guidance and co-operation have contributed immense benefit during the B.B.A.
Program.s
I would like to express my heartfelt thanks to my supervisor Sir Irfan
Mehmood who gave me right direction, support and timely suggestions
about my internship & reports. It could not have been possible to
accomplish this report without his kind guidance and expertise.

Executive Summary
Pakistan WAPDA (Water and Power Development Authority) is the only electricity
providing organization all over the Pakistan. Wapda has engaged in the Generation,
Ali Qaiser(11108160)

Transmission, and distribution of electricity. Wapda was created in 1958 as a SemiAutonomous Body for the purpose of coordinating and giving a unified direction to
the development of schemes in Water and Power sector. The head quarter of WAPDA
is at WAPDA House Lahore.
Gujranwala Electric Power Company Limited (GEPCO) has been set up over the area
of jurisdiction and network of former Area Electricity Board. There are six districts
fall under operational jurisdiction of GEPCO which are 1-Gujranwala 2- Gujrat 3Sialkot 4- Hafizabad 5- MandiBaha -U- din 6- Narowal.
Gujranwala electricity power company (GEPCO) was incorporated on 25th of April
1998 and obtained certificate for commencement of business on 25th of June 1998.
Board of Directors directly commands the Management and Administration affairs of
GEPCO.
I have started my internship program through Finance department under the
supervision of Mr. Aslam Lodhi who is Additional Assistant Manager in Finance
department. This is a really huge and typical system of GEPCO. We spend two weeks
here to learn how finance department of GEPCO is working. During my internship I
visited different department of GEPCO to acquire knowledge.

INTRODUCTION
It is an opportunity for me to get the practical knowledge from that organization. For
this purpose I selected that GEPCO (Gujranwala Electric Power Company Limited),
which is the only company in Gujranwala, which is different and unique from the
other organization, and there is not any competitor of GEPCO in Gujranwala. Hence I
spent a few days in GEPCO (Gujranwala electric power company Limited). There are
the following departments of Gujranwala electric power company.
1. Finance
2. Human Resource and Admin

I worked in Finance and HRM both departments of GEPCO during my research

period. The main purpose of research is to develop the management skill. Such skill
not only created by theoretical knowledge but also a practical experience is also need.
Although the research program has not fully developed these abilities but it has at
least given me know-how about market. It enabled me to see the relevance and
applicability of various tools and theories of management in market. This training has
also given me awareness of the various career opportunities available in the market.
The work that I had done there is described in detail in this report.

Objectives
As mentioned earlier that to do internship in an organization is necessary for BBA
completion and it is also important for the application of theoretical knowledge to
Practical experience. As for as I am concerned I also have the same objectives for
doing internship. As I have chosen the electricity sector because I was interested in to
learn the working of electricity sector. Following list of program objectives is very

Ali Qaiser(11108160)

important in doing an internship. The School of Business describes many objectives

but does not expect each student to achieve every objective. Many of the program
objectives will only be important to a few students, but each student should achieve a
substantial portion of those listed.
Internship provides students the opportunities to test their interest in a
particular career before permanent commitment are made.
Internship students will develop their skills in the applications of theory to
practical work situations.
Internship provides students the opportunity to test their aptitude for a
particular career before permanent commitments are made.
Internship students develop their skills and techniques directly applicable to
their career.
Internship increases a students sense of responsibility.
Internship provide student with an in-depth knowledge of the formal
functional activities of a participating organization.
Internship program enhance advancement possibilities of graduates.

COMPANY OVERVIEW:
Gujranwala Electric Power Company Limited (GEPCO) has been set up over area of
jurisdiction and network of former Area Electricity Board, which was created in early
Eighties. It encompassed the areas of existing Districts of Gujranwala, Hafizabad,
Sialkot, Narowal, Gujrat and Mandi Bahauddin. Gujranwala Electric Power
Company was incorporated on 25 April 1998 and obtained certificate for
commencement of business on 05 June 1998. Management and Administration is
entrusted to a Board of Directors. We have about 20, 09,052 connections, Average
monthly collection for the year 2003-04 is more than 2 billion.
There are six Districts fall under its jurisdiction which are listed below, in which
GEPCO provide its services.

Gujranwala
Gujrat
Sialkot
Narowal
Hafizabad
MandiBaha- Uh- Din

Ali Qaiser(11108160)

HISTORY:
There were eight distribution regions in Pakistan, which were called Area Electricity
Board. In Punjab there are five and one in each province. Gujranwala was one of the
Area Electricity Board. The building was made in 1974. In 1998 Privatization board
of WAPDA; the distribution board companies under the companys ordinance in 1984
with their own Board of Directors Area Electricity Board Gujranwala became
Gujranwala Electricity

Nature of the organization

Power Company (GEPCO). This is the distribution company, which purchases the
electricity from WAPDA.
WAPDA, the Pakistan Water and Power Development Authority, was created in 1958
as a Semi-Autonomous Body for the purpose of coordinating and giving a unified
direction to the development of schemes in Water and Power Sectors, which were
previously being dealt with, by the respective Electricity and Irrigation Department of
the Provinces.
The Charter of Duties of WAPDA is to investigate, plan and execute schemes for the
following fields

Generation, Transmission and Distribution of Power.

Irrigation, Water Supply and Drainage.
Prevention of Water logging and Reclamation of Waterlogged
and Saline Lands.
Flood Management.

Inland Navigation.
Four (4) Thermal Power Generation Companies (GENCOs)

Ali Qaiser(11108160)

1. Southern Generation Power Company Limited (GENCO-1)

head
quarter at Jamshoro district Dadu near Hyderabad Sindh.
2.

Central Power Generation Company Limited (GENCO-2) head

quarter at Guddu district Jacobabad Sindh.

3.

Northern Power Generation Company Limited (GENCO-3)

head
quarters at TPS Muzaffargarh district Muzaffargarh Punjab.

4.

Lakhra Power Generation Company Limited (GENCO-4)

Headquarter at WAPDA House Lahore.

Vision Statement
o

Achieve and maintain the highest degree of efficiency,

reliability and responsiveness as a public service
organization for variety of customers.

Public and company worker safety shall be high on our

priority.

Retaining and growing our business, staff and customer

base will be of primary importance.

Developing innovative business relationships both inside

and outside our local distribution area will be keys to our
success.

Mission Statement

As the leading electricity distributing company, strive to provide

un-interrupted electric supply and quality service to all
customers at the minimum possible cost.

Goals:
1. Smooth and consistent flow/supply of electricity.
2. Prompt restoration of disrupted electricity supply.
3. Accurate and timely meter reading and billing.

Ali Qaiser(11108160)

4. Provision of electricity in minimum time.

5. Open door policy to facilitate our customers.
6. Special concession for quick and timely payment of bill.
7. Availability of stores to deal with emergencies.
8. Feedback through Customer Service Centers.
9. Create awareness amongst employees for adopting safety measures while
on lines
10. Energy saving message dissemination.
11. Creating positive image of GEPCO.
12. Take steps for welfare of company employees
13. Morale building and to create sense of belonging amongst company
employees.

Business volume
Gujranwala Electric Power Company (GEPCO) is one of the ten electricity
distribution companies (DISCOs) in Pakistan. Like other distribution
companies GEPCO also purchase electricity from generation companies of
WAPDA and sells it to general public i.e. consumers. GEPCO is responsible
for supply of power to six (6) Districts of the Punjab Province namely
Gujranwala, Hafizabad, Gujrat, MandiBahaudin, Sialkot, Narowal. GEPCO
has 4 operational Circles, 23 operation divisions and 116 subdivisions to
manage its operations.
No of Districts to Serve

Service Area (km)

17,207

Operation Circles

Operation Divisions

23

Operation Sub-divisions

116

Product/Service Lines

Ali Qaiser(11108160)

Gujranwala Electric Power Company is electricity Distribution Company and offer

verity of electricity connections at different tariff rates vides Govt. of Pakistan
Notification No. S.R.O: 910(I) 2010 dated 1st of October, 2010. List of these different
connections is presented below.

Code Connection Name

A-1
A-2
BCDEFGH
K-

General Supply Tariff Residential

General Supply Tariff Commercial
Industrial Supply Tariffs
Single-Point Supply for Purchase in Bulk
Agriculture Tariff
Temporary Supply Tariffs
Seasonal Industrial Supply Tariff
Public Lighting
Residential Colonies Attached to Industrial Premises
Special Contracts

Organizational structure

Ali Qaiser(11108160)

10

TOP MANAGEMENT

Mian Munir Ahmad

Chief Executive Officer

Mr. Hashmat Ali Kazmi

HR & Adman Director

Mr. Muhammad Asad

Finance Director

Mr. Zahoor Ahmed Chohan

Chief Engineer (Director Technical/(CS)

Mr. Muhammad Anwar

Chief Engineer (P&E)

Mr. Ghulam Muhammad

Chief Engineer (T&G)

Mr. Basit Zaman Ahmad

Chief Engineer (Development)

Mr. Shoukat Ali Gill

Chief Engineer (Director (OP)

Mr. Yousaf Sani Mirza

Head of Audit

Number of Employees
Year
2008
2009

Ali Qaiser(11108160)

Total Employees
13250
13300

11

2010
2011
2012

13406
14200
15402

Main Offices
GEPCO divided its offices into 6 Regions Gujranwala, Sialkot, Hafizabad, Gujrat
Narowal and MandiBahaUd Din.It divided its regions into 4 operational circles and 1
is as common offices. These 4 circles as Cantt circle, Sialkot Circle,Gujrat Circle, and
City Circle. GEPCO has 4 circles, 23 operation division and 116 subdivisions to
manage its operations. Circles are headed by Superintending engineers (SEs),
Divisions are managed by Executive engineers (XENs) and subdivisions are managed
by sub divisional officers (SDOs).

Competitors
Pakistan WAPDA (Water and Power Development Authority) is the
only electricity providing organization in all over Pakistan. WAPDA provide
distribution services through its 9 Distribution Companies (DISCOs) and Gujranwala
Electric Power Company is one of these 9. Hence Gujranwala Electric Power
Company is not facing any competitor in its jurisdictional territory.

STRATEGIC BUSINESS PLAN:

"Provide Safe, Secure, Accessible and Reliable Electric Power supply to our
esteemed Customers in accordance with their varying needs in a cost effective and
efficient manner with special emphasis on excellence and innovation"

SUCCESS STORIES:
1. GEPCO Online(www.gepco.com.pk)
2. Human Resource Management Information Systems (HRMIS System)
3. Line Losses Information System
4. Customer Services Management System (CSM System)
5. GEPCO Recruitment Management System
6. Establishment of Company-wide Data Communication Network

Ali Qaiser(11108160)

12

GEPCOs recruitment & selection policy

The objective of policy and procedures relating to Recruitment sources is to
locate suitably qualified and meritorious candidates from within the Company and
outside to fit in with job opening in the Company. The purpose of this policy is to
identify possible sources of manpower which may be considered by the Human
Resources function in generating applicants for a particular position. Key policies in
this regard are summarized below:
a. Preference shall be given to qualified candidates from within the company, but
external applicants will be considered from time to time to infuse new blood.
b. HR Function shall maintain a database of skill inventories of its staff. Whenever
opening exists, this database shall be checked first to identify possible internal
candidate.
c. Solicited/unsolicited applicants from external candidates seeking employment
in GEPCO are recorded and maintained by the Human Resource function for a
period of 2 years.
d. An Application Register is used for the purpose of recording details of
applications received in chronological order and also by function and
qualifications.
e. Human Resource function will be sole custodian of the Application Register
and may refer to it for identifying any eligible candidates for any requisitioned
position.
f. If it is considered necessary to advertise a vacancy in the press, advertisement
will be placed in at least one national and one local daily newspaper seeking
applications from interested candidates for particular positions. This would be
subject to prior.

FUTURE OUTLOOK:
Having achieved best possible operation result in term of sale growth and energy
losses, your company is now all set to take the challenges of future through vesting of more
autonomy to corroborate entities created out of restructuring of WAPDA power wing.

Ali Qaiser(11108160)

13

Overview of the Department(s) Where Served

Internship

We work in two departments in GEPCO during the internship

Finance
FRM

Finance department
I served first three weeks in finance department as a internee in which i worked
in pension department.

Pension Section:
The pension section works to pay the pension to the retired employees of the
organization. This section also deals with the retirement program of the employees.
GEPCO introduces several pension and retirement schemes. It basically follows the
pension rules determined by the Government of Pakistan. Pension is distributed
through proper distribution channels. There are 26 distribution channels of GEPCO
from where the retired employees can draw their pension.

Factors of Calculation of Pension:

Age
Tenure of service
Last pay drawn
Commutation/Graduity

Formula:
Last pay drawn* tenure of service*70%
30

Computation:
Gross Pension * 35% *12

Pension:
Ali Qaiser(11108160)

14

Gross Pension * 65% * Table of Annexure I

Human Resource and Admin:

The human resource and admin Department is consists of the following
departments
1. Admin,
2. Human resource
3. Legal and labor Affairs.
Human resource department is responsible all the new hiring in the GEPCO,
the procedure of new hiring is place an advertisement in news paper from manger
human resource, collecting the application sorting the short listing candidate,
conducting the test and interview. And the train the new employee from the training
colleges such as WAPDA staff college, regional training center. The promotional
exam is also conducted by the human resource department.

Other departments
TECHNICAL DEPARTMENT:
The technical department is consists of the following departments Planning
and Design, Material management, Project cost.
The technical department plans and designs the new grid stations and the lines
from which the electricity is passed and delivered to the customer from grid station.
So we can say that the structure is made by the technical department. This department
is also responsible to purchase new material such as meters, lines, poles and
transformers. This department is also responsible to estimate the cost of the new
project such as new grid station, new lines and poles etc.

OPERATIONAL DEPARTMENT:
The operational department is responsible to manage the structure which is
made by the technical department, the repair and maintenance is also made by the
operational department. In divisional level the xenon is sitting to mange the operation
and in subdivision the sub divisional officer is sitting and responsible to take care of
its areas structure.

MIS

DEPARTMENT:

In WAPDA computer system was introduced in 1968. The Information

Systems (IS) Department GEPCO was established in September 2002. The sole
objective was to meet Information Technology challenges and to take advantage of
future opportunities in order to ensure company survival in competitive business
Ali Qaiser(11108160)

15

environment. The primary responsibility of the IS Department was to develop

Information Systems that will support managerial decision making along with core
objective of increasing productivity by efficient utilization of available financial,
technical & human resources.

S.W.O.T analysis

Strength:
1. The strength of GEPCO are as following;
2. They are the only service provider in the city.
3. They are monopolist in the area as well as their parent company WAPDA is also
the wholly solely company for providing this service which is the necessity of life
in especially urban areas.
4. The strength of GEPCO is their 14,000 workers approximately.
5. Monopoly position of the Company in its area of operation.
6. Government backing
7. Vast distribution infrastructure
8. Skilled technical staff.

Weaknesses:
The weaknesses of GEPCO are as following;
1. The theft of electricity, which is uncontrollable.
2. There is shortage of materials, wires, poles, meters and other consumer items .
3. There are unavailable of material at the time of connection.
4. There are meter-reading problems.
5. Bill distribution problem.
6. Meters are defective and there replacement is not available in time.
7. Administrative powers rest with WAPDA.
8. No control over fixation of tariffs
9. No control over purchase price

Ali Qaiser(11108160)

16

10. No computerized accounting system implemented

11. Line losses
12. Lack of qualified staff at the accounting departments of formations

Opportunities:
1. The opportunities of GEPCO are that
2. 20% of the villages in the Punjab have no electricity. These are their
opportunities.
3. Increasing population is also their opportunity area and they are monopolist of
the time in Pakistan.
4. Everyone has to come to them for the sake of connection.
5. Privatization
6. Increase in distribution infrastructure
7. Finance availability
8. Increased revenue with increased distribution network

Threat:
1. The threats of GEPCO are the theft of electricity. The public Representations,
Police back them who stole the electricity.
2. Distortion in tariffs.
3. Technically obsolete equipment
4. Efficient and competent staff is not readily available due to low pay rates
5. Self-generation of electricity by the large industrial units for their own use

Performance Standards and Expectations

Performance standards and expectations are Reviewing GEPCOs goals to associate
preferred organizational results in terms of units of performance, that is, quantity,
quality, cost or timeliness.

Key performance indicators

Ali Qaiser(11108160)

17

Key performance indicators help GEPCO to monitor efficiency of projects and

employees against operational targets.
Energy losses
Recovery efficiency

Target 11.25%
Target 100 %

Strategies to achieve Targets

GEPCO management is committed to continue to achieve self assumed targets. Most
of the resources required have already been secured.

Challenges
i.

Adverse situation caused by extraordinary and continued load shedding.

ii.

Exorbitant increase in power purchase price and rising trend thereof.

Potential Benefits
i.

Expansion of transmission and distribution system for better operations

through reduction in loading of power and distribution transformers; thus
achieving improved quality of service and reduction in energy losses.

ii.

The expanded system would allow GEPCO to install more new

connections for domestic, commercial, industrial, agricultural and other
connections. This will, besides increase in sales, would help social and
economic uplift of the residents of GEPCO area.

Summary of learning
The purpose and aim of my internship is to learn the general Procedure, functions of
GEPCO, and also to get a complete knowledge of practical work with the help of
bookish knowledge or what I have learn in class room. Gujranwala Electric Power
Company is the place where I got this opportunity to achieve my Aim.

Skills and Qualifications gained from the internship:

I work in different departments and perform various task/ duties in Gujranwala
Electric Power Company in order to gain some skills, practical knowledge and
experience. The departments where I worked are Human Resource Section, Banking
Section and Project Management Unit.
When I joined GEPCO for internship purpose it was very difficult for me to grasp the
attention of employees in GEPCO, everyone was busy and engaged in his own
activities and no one is ready or has time to accommodate me. This is very difficult
and important task for me to grasp the attention of the People to which I have
concerned in order to get valuable information that is related to GEPCO and that is
very important for to increase and upgrade my knowledge in order to complete my
tasks which was assign to me by management of GEPCO. But very soon I was able
to make relationship with every concerned person and with the help of these people I
gain some skills during my internship period.
Ali Qaiser(11108160)

18

When I gained their attention they provide me their time and also they share their
experience with me which helped which was help me during my internship , and also
I believe that it will be helpful for me in my practical life.
Almost first 2 and half week I worked in banking of the GEPCO, where I learn the
working of Banking Section, their duties, what kind of task they perform.

CONCLUSION:
In conclusion I learned a lot of things from this internship and it broadened
my mind to practical work of GEPCO. This allows me to get some knowledge about
practical life and I will be able to relate the theoretical concepts which I learned
during my university career with practical experience during the Internship.
According to my observation despite of threats and weaknesses the GEPCO
still has opportunity to growth because the demand of electricity increases with the
passage of time (According to WAPDA estimates) but I think that the management of
the company should have strict check and balance on inventory system, authorities
should be decentralized and
The working hours should be strictly checked and for that purpose should be Central
their Database System that take the data about the working hours of the employees
and it should report weekly to higher management.
I observed that the culture of the company is not supportive the goal of company,
because employee is not sincere with its duties. The basic reason that I found behind
this is that company has not proper incentive plans for the employee that motivate
employee to perform their duties sincerely.

RECOMMENDATIONS:
No doubt GEPCO has monopolistic privileges over the distribution of electricity in
its jurisdiction and its customers are also increasing to a great extent even then there
are no of areas which require further improvement. Following measures and
recommendations are as proposed:
1. Well-educated and efficient staff should be appointed after completing the
multifarious Recruiting and selection procedures.
2. Proper Training should be provided to all sorts of employees.
3. Modern Technology should be introduced in order to avoid wastage of time
and money to enhance the productivity and prosperity.
4. Economy measures should be adapted to curtail the expenditures for
betterment of the Organization.
5. GEPCO should provide better services to its customers, the Customer
Services Centers already established by GEPCO needs to be more effective
6. Mobile vans and Mobile teams should be launched to attend the customers
complaints at their door in order to satisfy the customers and build a healthy
image in the general public.

Ali Qaiser(11108160)

19

7.
8.

To check the proper working of the offices cause and fact base analysis
should be made on monthly basis for suitable action accordingly.
The GEPCO field formations should be integrated with online networking
for smooth transmission of the data to headquarter.

References

WAPDA website:
GEPCO website:

http://www.wapda.gov.pk/
http://www.gepco.com.pk/

GEPCO website: http://www.gepco.com.pk/topMgmnt.aspx

From MR.Shahid Manzoor head of the Finance department

From Mr. Wajahat head of the HRM department

Ali Qaiser(11108160)

20