Standard Operating Procedure

Non Conformance Raw Material

Handling Procedure

Non-Conformance Raw Material Handling Process

Table of Contents
1.
2.
3.
4.
5.
6.

Business Owner and Network of Key Users ............................................................. 3

Policy ........................................................................................................................ 3
Procedure ................................................................................................................. 4
Worksteps / Exception Handling ............................................................................... 5
Senior Management Approval................................................................................... 7
Appendix.8

Version History
Date
16th April, 2012
5th June, 2012

Version
1.01
1.02

Modified by
Adam Fong
Adam Fong

Comment
First Draft
Updated
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Non-Conformance Raw Material Handling Process

1. Business Owner and Network of Key Users

Business Owner: Adam Fong
Johannes Weyer
Douglas Clark
Network of Key Users:
Country
Key User
All
PCMQA
All
RM Purchasing (Local /
Regional)
All
Production Planning
Hong Kong
RMQA
Germany
RMQA

Function / Department
Quality Assurance
Purchasing
Planning
CQA
CQA

2. Policy
Why
To standardize the non-conformance raw material handling process across all
production centres.
What
The standardized raw material non-conformance report and the handling procedures is
illustrated.
Who
Corporate Quality Assurance, Material Quality Assurance in production centres,
Production Planning, Local Purchasing in production centres, Corporate Purchasing and
Raw Material suppliers are involved in the procedure.
When
1st June 2012

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Non-Conformance Raw Material Handling Process

3. Procedure
Process / Sub-Process / Activity:
This procedure is linked with Triumph Incoming Raw Material Inspection Guideline and
followed with Supplier Performance Feedback Mechanism.
Scope:
This procedure is triggered by a failed result obtained in the incoming raw material
inspection at production centres.
Pre-Requisites:
MQA in production centres had carried out Incoming Raw Material Inspection according
to the standard illustrated in Triumph Raw Material Inspection Guideline.
All relevant documents, test results, samples is readied for issuing the NonConformance Report (RMNCR001).

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Non-Conformance Raw Material Handling Process

4. Process Flows and Work Steps

Non-Conformance Raw Material Handling Process
The process flow chart is illustrated in Appendix I

Assignment Work Steps

Step
1

4a

Step
Description
Issue Non
Conformance
Report

Detailed Task

Responsible

PCMQA issue RM NonConformance Report

(RMNCR001) with all required
information after incoming raw
material inspection is failed.
PCMQA send RMNCR001 to
corresponding suppliers directly
via email, with local Purchasing
on cc.

PCMQA

Local
purchasing
update supplier
the remediation
plan

PCMQA discuss remediation plan

with local purchasing, production
planning team.
Local Purchasing team update
the remediation discussed to
suppliers, whether:
a) PCMQA carries out 100%
inspection and
replenishment / claim is
needed
b) Shipment return to
supplier and replacement
is needed
c) Information Only to
warn the supplier to
improve next shipment..

PCMQA

Supplier
response
reject
CQA decision
accept quality
for production

Local purchasing follow

settlements with supplier.
PCMQA log the entry in
RMNCD002
PCMQA escalate RMNCR001 to
CQA.
CQA send decision to supplier
directly with local and regional
Purchasing, PCMQA on cc.
PCMQA release the raw material
for production and log the entry in
RMNCD002.

Time
1 Day

System /
Documents
RMNCR001,
Email,

Email,
RMNCD002

Production
Planning
Local
Purchasing

PCMQA

1 Day

RMNCR001

CQA

2 Days

Email,
RMNCD002

PCMQA

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Non-Conformance Raw Material Handling Process

Step
4b

Step
Description
CQA decision
reject quality
for production

Escalation if
supplier reject
CQA decision

Data
Maintenance

End of Process

Detailed Task

Responsible

CQA send decision to supplier

directly with local and regional
Purchasing, PCMQA on cc.
Local and regional Purchasing
inform Production Planning,
Supply Network Planning and
NTG.
Local Purchasing follow up
replacement schedule with
supplier.
CQA and PCMQA provide
technical support of remediation
and corrective action if needed.
PCMQA log the entry in
RMNCD002

CQA

CQA escalate to regional

purchasing with all relevant
supporting documentations and
test reports.
Regional purchasing follow
settlement with suppliers, and
update the results to CQA,
PCMQA, local purchasing,
Production Planning, Supply
Network Planning and NTG.
PCMQA update the entry in
RMNCD002
a) PCMQA send
RMNCD002 to CQA by
st
1 week of every month
b) CQA generate KPI by
15th of every month and
send to Corporate
Purchasing

CQA

Time

System /
Documents
Email,
RMNCD002

PCMQA
Local
Purchasing

2 Days

Test reports
(if applicable)
Email,
RMNCD002

Regional
Purchasing

PCMQA

monthly

RMNCD002
KPI

CQA

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Non-Conformance Raw Material Handling Process

5. enior Management Approval

Procedure Sign-Off:
Approval
Name Surname:

Date: ________________

____________________

Originator
Name Surname:

Date: ________________

____________________

Reviewer
Name Surname:

Date: ________________

____________________

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Non-Conformance Raw Material Handling Process

Appendix I Non-Conformance Raw Material Handling Flow Chart

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