Visa Europe Operating Regulations Volume I - General Rules, May 2013

Visa Europe Operating Regulations
Volume I - General Rules

15 May 2013
Summary of Changes
This Summary of Changes shows additions and revisions to the Visa Europe Operating Regulations
approved by the Visa Europe Board or Visa Europe Executive Management Committee. Unless
otherwise specified, these changes will come into effect on 15 May 2013.
BIN Licensing and Management

Background
A number of BIN rules relating to the responsibilities of sponsoring Members, single Member use,
licensing and BIN release have been further clarified. In addition, the Account Number for Life program
has been retired.
Regulation Changes
The following sections in the Visa Europe Operating Regulations, Volume IGeneral Rules have been
changed:
Section 1.8.B.1, Section 1.8.C.2;
Section 3.1.D.2, Section 3.4.C, Section 3.4.D, Section 3.9; and
Exhibits - Exhibit 4A, Exhibit 4E.
Cash Disbursement Fees

Background
Effective from 20 April 2013, the Cash Disbursement Fees for International Transactions at ATMs
have been updated. New fees apply to Transactions between Visa Europe and Visa Inc. (LAC), Brazil
only, where no surcharge or fee has been added to the Transaction Amount.
Regulation Changes
The following section in the Visa Europe Operating Regulations, Volume IGeneral Rules has been
changed:
Table 8-18.
Supersedes Member Letter
VE 12/13
15 May 2013
VISA EUROPE CONFIDENTIAL INFORMATION - Member Use Only

Summary of Changes
Compelling Evidence
Background
Effective for Representments processed on or after 20 April 2013, Compelling Evidence has been
defined and extended to further reason codes.
Regulation Changes
changed:
Section 7.5.A.1, Section 7.6.B; and
Appendix D, "Defined Terms".

The following sections in the Visa Europe Operating Regulations, Volume IIDispute Resolution Rules have
been changed:
Section 1.5.A.1;
Section 2.1.B;
Reason Code 30 Services Not Provided or Merchandise Not Received;
Reason Code 53 Not as Described or Defective Merchandise;
Reason Code 81 FraudCard-Present Environment; and
Reason Code 83 FraudCard-Absent Environment.

VE 19/13
Cross Border Fraud Acquirer and Issuer Monitoring Programs

Background
The following changes have been made to the programs:
Program reporting will be at BID level.
The programs will consist of two elements: intra-territory and inter-territory. Global cross
border fraud to sales measures have been replaced with intra-territory and inter-territory
measures.
Regulation Changes
changed:
Section 1.6.D.25; and
Section 2.6.
VE 69/12
Data Protection Clarifications

Background
The Data Protection provisions have been clarified.
Regulation Changes
changed:
Section 1.16; and
Section 3.1.B.
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15 May 2013
Summary of Changes
Electronically Delivered Transaction Receipts

Background
Effective from 1 January 2013, a Merchant may provide a Cardholder with a copy of a Transaction
Receipt by electronic means, including but not limited to an e-mail or an SMS (Short Message Service)
text message, which may contain either the full required receipt data or a URL to a website which
contains the full required receipt data.
Regulation Changes
changed:
Section 5.3.E; and
Appendix A, "Exhibits", Exhibit 7I and Exhibit 7J.

The following section in the Visa Europe Operating Regulations, Volume IGeneral Rules has been added:
Section 5.2.A.5.
VE 01/13
Excessive Authorizations
Background
New regulations have been introduced to address cases where an excessive number of Authorization
Requests have been processed by the Acquirer from the Merchant.
Regulation Changes
Section 4.9.B.11.
VE 18/13
Instalment Transactions
Background
Effective on or after 18 June 2013, regulations for Instalment Transactions across Visa Europe have
been clarified, detailing:
Instalment Transaction terms and conditions;
Instalment Transaction guidelines; and
Merchant authorisation guidelines.

Regulation Changes
Section 5.4.L.
VE 15/13
15 May 2013

iii
Summary of Changes
Membership Rules
Background
Regulations relating to membership rules have been clarified, in particular:
Clarification of the responsibilities of sponsoring Members in relation to the completion of all

Visa Europe membership documentation, and to keep Visa Europe informed of changes within
the organisations of the Member(s) they sponsor; and
Confirmation that the initial service fees are non-refundable and required up front at the time
of application.
Regulation Changes
changed:
Section 1.9.
National Net Settlement Service Mandate

Background
Effective from 19 April 2013, Acquirers and Issuers that meet certain qualification criteria must
participate in the National Net Settlement service.
The Euro Area Net Settlement service regulations have been clarified.
Regulation Changes
changed:
Section 6.2.E.4, Section 6.2.E.5; and

Supersedes Member Letters
EU 44/03
VE 63/12
PIN Management Requirements Documents

Background
Effective from 1 July 2012, the PIN Management Manuals were superseded by the PIN Management
Requirements Documents and all references have been updated.
Regulation Changes
changed:
Section 1.1.C.2.d, Section 1.5.A;
Section 2.1.F; and
Section 3.1.G.2.
VE 33/12
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15 May 2013
Summary of Changes
Point-of-Transaction Terminals
Background
Regulations have been added for Point-of-Transaction Terminals that consist of a hardware accessory
and any portable device owned or operated by the Merchant.
Regulation Changes
changed:
Section 4.8.A.1, Section 4.8.A.2 and Section 4.8.A.3.

VE 48/12
Processing Transactions through VEAS and VECSS

Background
Regulations for mandating the use of the Visa Europe Authorization Service (VEAS) and the Visa
Europe Clearing and Settlement Service (VECSS) have been added. The following are exempt from this
mandate:
Acquirers outside of the Territory participating in the International Airline Program are exempt
from these Transactions; and
Acquirers using an airline authorising processor to acquire Transactions originating at either

an Airline or an International Airline that is located outside of the Territory.
Regulation Changes
changed:
Section 6.1.A and Section 6.1.B.
Proximity Payment Devices

Background
Regulations for Proximity Payment Devices have been updated.
Regulation Changes
changed:
Section 3.3.F.3.
Quarterly Operating Certificates

Background
The method of calculating the exchange rates that are used to derive cardholder expenditure volumes
and fees for quarterly operating certificates has changed.
Effective from 1 January 2013, the new method uses the rates from Eurostat taking their average rates
for the relevant quarter.
15 May 2013

Summary of Changes
Regulation Changes
changed:
Section 1.13.B.
VE 02/13
Reason Code 41 Cancelled Recurring Transaction - Changes to Chargeback

Conditions for Recurring and Instalment Transactions
Background
Effective for Chargebacks initiated on or after a Processing Date of 20 April 2013, for Visa Europe
Transactions, a new condition 5 has been added to Reason Code 41 detailing Chargeback rights for
Instalment Transactions.
Regulation Changes
changed:
Table 7-12.
been changed:
Table 1-12; and
Reason Code 41 Cancelled Recurring Transaction.
Transaction Identifier Processing

Background
Effective from 20 April 2013, to enable related Transaction events to be matched, Members and
Processors must receive the Transaction Identifier in the Authorization Request or Authorization
Response message.
Effective from 1 October 2013, Members and Processors must include the Transaction Identifier in all
related Transactions. A validation code will be used by Visa Europe to provide assurance that the
Transaction Identifier is correctly populated.
Regulation Changes
changed:
Section 6.2.A; and

VE 46/12
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15 May 2013
Summary of Changes
Visa Drive
Background
Requirements for the new Visa Drive Card Program have been added.
Regulation Changes
changed:
Section 1.1.C.2.c;
Section 3.3.A.4.a, Section 3.3.A.4.c, Section 3.6.A.4.b, Section 3.6.A.15.d, Section 3.6.B;
Section 4.10.A.8, Section 4.16.E;
Section 5.4.N.4, Section 5.4.V.1;
Section 7.4.G.1.b;
Section 10.2.B.7, Section 10.3.P; and

been changed:
Section 1.4.G.1.a; and
Reason Code 72 No Authorization.
Visa Gold Cards issued on Prepaid Accounts

Background
Regulations for Visa Gold Cards issued on Prepaid Accounts have been clarified as follows:
The Global Customer Assistance Service (GCAS) must be provided as a minimum product
feature; and
Emergency Cash Disbursement is not applicable where full Cardholder due diligence, such as
Know Your Customer (KYC), has not been completed to the Issuers satisfaction.
Regulation Changes
changed:
Section 3.4.A.2 and Section 3.14.C.
Visa Multichoice Cards

Background
Regulations for Visa Multichoice Cards have been added. A Visa Multichoice Card is a multiapplication Card.
Regulation Changes
changed:
Section 3.7;
Section 10.5.B.2; and
15 May 2013

vii
Summary of Changes
Visa Personal Payments - Cardholder Statements

Background
Effective from 13 April 2013, a clear narrative must be used on Cardholder statements to show the
receipt of a Visa Personal Payments Transfer. Visa Personal Payments Transfers must not be labelled
as a refund on Cardholder statements.
Regulation Changes
changed:
Section 3.10.B.1.d.
VE 71/12
Visa Personal Payments - Immediate Payments

Background
Immediate Payments have been introduced in a limited number of markets within the Territory.
Recipient Members in these markets are required to make the funds transferred by the Immediate
Payment available to the Cardholder within 30 minutes of sending an Approval Response to the Service
Provider Member.
Regulation Changes
changed:
Section 3.10.B;
Section 6.5.C.12, Section 6.5.D.4, Section 6.5.D.5; and

UK 12/12
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15 May 2013
About the Visa Europe Operating

Regulations
This section describes the purpose and function of the Visa Europe Operating Regulations. It provides an
overview of the structure and contents of this volume and its companion volumes, lists related
publications referenced in the Visa Europe Operating Regulations and explains the document's stylistic
conventions.
A Member must comply with the rules set out in the Visa Europe Operating Regulations unless a variance
in respect of a rule has been granted by Visa Europe:
For any particular country in the Territory and is set out in the Visa Europe operating
regulations for that country, where applicable (see Visa Europe Operating Regulations,
Volume IGeneral Rules, Section 1.1.B.1); or
Specifically to that Member pursuant to Visa Europe Operating Regulations, Volume IGeneral
Rules, Section 1.1.D.1, in which case, the Member is required to comply with the variance to the
rule rather than the rule set out in the Visa Europe Operating Regulations.
Overview
The Visa Europe Operating Regulations has two separate volumes, as follows:
Visa Europe Operating Regulations, Volume IGeneral Rules: Specifies standards that all
Members must meet to operate and participate in Visa Card Programs and/or to issue Visa
Card Products.
Visa Europe Operating Regulations, Volume IIDispute Resolution Rules: Governs the dispute
resolution processes available to the Member. These processes include Retrieval Requests,
Chargebacks, Representments, Arbitration and Compliance. The general requirements for
dispute resolution are also repeated in the Chapter 7, "Dispute Resolution" of Visa Europe
Operating Regulations, Volume IGeneral Rules.
Each volume is updated twice a year, when the Visa Europe Board or Visa Europe Executive
Management Committee approve revisions to the Visa Europe Operating Regulations. Unless an
effective date is specified in the text for a change to the Visa Europe Operating Regulations, all changes
are effective on the volume's publication date (shown on the front cover).
Each volume includes:
Table of Contents at the beginning of each volume and chapter; and
A form that Members may use, located at the end of each volume, to forward comments or
questions to Visa Europe about the Visa Europe Operating Regulations.
15 May 2013

ix
About the Visa Europe Operating Regulations
Volume IGeneral Rules

Chapter 1, "General Rules": Specifies requirements that all Members must follow, including licence,
penalty and indemnification provisions.
Chapter 2, "Risk Management": Specifies general security requirements and the rights and
responsibilities of Members in relation to risk management and security.
Chapter 3, "Issuer Requirements": Specifies requirements for Issuer participation in Visa Card Products
and/or Visa Card Programs.
Chapter 4, "Acquirer Requirements": Specifies requirements for Acquirers with respect to AcquirerMerchant contracts, Transaction Receipts, Point-of Transaction Terminals, Authorization, Clearing,
Settlement, Cash Disbursements, ATM, Electronic Commerce Transactions and Interchange
Reimbursement Fees.
Chapter 5, "Payment Acceptance": Specifies requirements for Merchants, including acceptance
requirements and procedures, Transaction Receipt completion and Transaction Receipt processing.
Chapter 6, "Payment Services": Specifies the requirements for payment processing, including
Authorization, Clearing and Settlement.
Chapter 7, "Dispute Resolution": Governs the Retrieval Request process and dispute resolution process
in relation to Chargebacks, Representments, Arbitration and Compliance. Detailed descriptions and
conditions of the Chargeback and Representment process are specified in the Visa Europe Operating
Regulations, Volume IIDispute Resolution Rules.
Chapter 8, "Fees": Specifies the fees applicable to Members.
Chapter 9, Reserved for future use.
Chapter 10, "Card and Marks Requirements": Specifies Member requirements for reproduction of the
Licensed Marks and Member responsibilities for the production of Cards.
Appendix A, Exhibits: Groups exhibits by topic for easy reference.
Appendix B, Merchant Data Standards: Lists the Merchant Category Codes and the associated Floor
Limits for those Merchant Category Codes.
Appendix C, Maximum Authorized Floor Limits: Lists the Floor Limits according to country.
Appendix D, Defined Terms: Lists terms used throughout the Visa Europe Operating Regulations that are
capitalised and have a meaning beyond, or in lieu of, their dictionary meaning.
Index
Card Acceptance Complaint Form
Consumer Dispute Complaint Form
Visa Europe Publications Order Form
Visa Europe Operating Regulations Comment Form
Volume IIDispute Resolution Rules

Chapter 1, "Dispute Resolution": Governs the Transaction Receipt retrieval process, as well as a
Members attempt to resolve disputes and the processes available to the Member if its resolution
efforts are unsuccessful. This chapter includes detailed Chargeback and Representment processes for
each reason code.
Chapter 2, "Arbitration": Allows Visa Europe, for Visa Europe Transactions, and Visa Inc., for
International Transactions, to assign liability for a disputed Chargeback or Representment. This
chapter specifies the allowable reasons and procedures for Arbitration.

15 May 2013
Chapter 3, "Compliance": Allows a Member that has no Chargeback or Representment right to file a
written appeal against another Member for a violation of the Visa Europe Operating Regulations. This
chapter specifies the allowable reasons and procedures for Compliance.
Appendix A, Exhibits: Groups exhibits by topic for ease of reference.
Appendix B, Merchant Data Standards: Lists the Merchant Category Codes and the associated Floor
Limits for those Merchant Category Codes.
Appendix C, Maximum Authorized Floor Limits: Lists the Floor Limits by country.
Appendix D, Defined Terms: Lists terms used throughout the Visa Europe Operating Regulations that are
capitalised and have a meaning beyond, or in lieu of, their dictionary meaning.
Index
Conventions
Grammar and Usage
The following conventions apply to grammar and usage throughout the Visa Europe Operating
Regulations:
Effective dates are inclusive. For example, Effective until 31 December 2012 means effective
until and including 23:59 on 31 December 2012 and Effective from 1 January 2013 means
effective from 00:00 on 1 January 2013. Typically, effective dates older than two years are
deleted. For Dispute Resolution Rules, effective dates older than one year are deleted;
The singular imports the plural, and the plural imports the singular.
For example: A Merchant must..., implies that All Merchants must...; and
The masculine imports the feminine, and the feminine imports the masculine.
For example: A Cardholder may present his Card..., implies that any Cardholder, regardless
of gender, may present a Card.
Symbols and Style
In the Visa Europe Operating Regulations, special symbols and conventions are used as follows:
Words that appear with initial capitalisation have a special meaning beyond, or in lieu of, their
dictionary meaning. These terms are specified in Appendix D, Defined Terms;
Words that appear with initial capitalisation and are not defined in Appendix D, Defined Terms
or are not written in italics, are programs, please see below for the list of programs referred to
in the Visa Europe Operating Regulations;
Bold type is used for visual emphasis;
A vertical line (change bar) located on the outer margin, indicates a change to the Visa Europe
Operating Regulations since the last edition;
Revisions to grammar, punctuation and rephrasing are not indicated by change bars; and
References to other publications and sections within the document are in italics.
15 May 2013

xi
Other Publications
The Visa Europe Operating Regulations refers to other regulatory publications. Information in these
publications is considered an extension of the Visa Europe Operating Regulations and applies if a
Member participates in its respective services. The Visa Europe Operating Regulations governs in the
event of any inconsistency or contradiction.
The list of publications referenced in the Visa Europe Operating Regulations is set out in the Visa Europe
Operating Regulations, Volume IGeneral Rules, Section 1.1.C.2.
In the event of any inconsistency between a provision set out in one of the publications listed in
Section 1.1.C.2 and a rule set out in the Visa Europe Operating Regulations, or the Visa Europe operating
regulations for a specific country, the Visa Europe Operating Regulations and the Visa Europe operating
regulations for that country shall prevail, unless a variance to that rule has been specifically granted by
Visa Europe to a Member, in which case, the Member is required to comply with the variance to the
rule rather than the rule set out in the Visa Europe Operating Regulations or the Visa Europe operating
regulations for that country.
Programs
The following programs are referred to in the Visa Europe Operating Regulations:
3-D Secure Vendor Compliance Testing Program;
Account Information Security Program;
Acquirer Monitoring Program;
Acquirer Performance Metric Program;
Chip and PIN Disputes Compliance Program;
Chip Interoperability Compliance Program;
Cross-Border Acquiring Program;
Cross-Border Acquirer Monitoring Program;
Cross-Border Fraud Acquirer Monitoring Program;
Cross-Border Fraud Issuer Monitoring Program;
Cross-Border Issuing Program;
Cross-Border Issuer Monitoring Program;
Custom Payment Service/ATM Program;
Data Quality Improvement Compliance Program;
Dynamic Currency Conversion Program;
Electronic Commerce Acquiring Program;
Electronic Commerce Indicator Value 6 (ECI 6) Decline Compliance Program;
Electronic Commerce Merchant Monitoring Program;
Global Brand Protection Program;
Global Compromised Account Recovery;
Global Fraud Information Service;
Global Merchant Chargeback Monitoring Program;
High Total Fraud Loss Monitoring Program;
International Airline Program;
Key Entry Reduction Program;
Merchant Fraud Performance Program;
Online Gambling Credit Compliance Program;
Online Gambling Transaction Audit Program;
Online Merchant Credit Compliance Program;
Plus Program;
Proximity Payment Program;
Recurring Transaction Compliance Program;
Target Merchant Migration Program;
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15 May 2013
Transitional Incentive for Terminalization Program;

Travelers Cheque Program;
V Distribution Program;
Verified by Visa Program;
Visa Anti-Money Laundering Program;
Visa Card Programs;
Visa Electron Card Program;
Visa Electronic Commerce Acquiring Program;
Visa Europe Issuer Fraud Monitoring Program;
Visa Global ATM Program;
Visa Global Performance Enhancement Program;
Visa Multinational Program; and
Visa Smart Payment Program.
These programs are capitalised in the document and are not defined. Please contact Visa Europe for
more information on these programs.
15 May 2013

xiii
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Table of Contents
SUMMARY OF CHANGES
ABOUT THE VISA EUROPE OPERATING REGULATIONS
1. GENERAL RULES
1.1
HIERARCHY OF VISA REGULATORY PUBLICATIONS . . . . . . . . . . . . . . . . . . . . . . 1 - 7

Visa Europe Operating Regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 7
Group Member Operating Regulations and Private Agreements . . . . . . . . . . . . . . . . . . . 1 - 7
Group Members and National Organisations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 7
Private Agreements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 7
Extensions to the Visa Europe Operating Regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 7
Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 7
Publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 8
Visa Europe forms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 10
Member Letters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 11
Variances to the Visa Europe Operating Regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 11
Variances and Waivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 11
1.2
USE AND APPLICATION OF THE VISA EUROPE OPERATING

REGULATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 11
1.3
APPLICABLE LAWS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 11
1.4
CONFIDENTIALITY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 11
1.5
VISA EUROPE RIGHTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 - 12

Right to Monitor, Audit, Inspect and Investigate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 - 12
Member Obligations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 - 12
Right to Protect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 - 13
15 May 2013

xv
Table of Contents
1.6
REGULATION ENFORCEMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 13
Fines and Penalties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 13
Fines and Penalties Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 13
Investigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 13
Fines and Penalties Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 13
Repetitive Violations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 13
Investigative Costs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 13
Fine Payment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 13
Fines and Penalties Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 14
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 14
Egregious Violations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 14
Penalties for Non-Compliance with the Verified by Visa Global Performance
Enhancement Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 15
Data Quality Improvement Compliance Program Fines . . . . . . . . . . . . . . . . . . . . . . 1 - 15
Penalty for Issuer Failure to Issue PINs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 15
Issuer Penalties for Excessive Decline Rates Electronic Commerce Indicator
Value 6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 16
Electronic Commerce Indicator 6 Decline Compliance Program . . . . . . . . . . . . . . . . 1 - 16
Acquirer Penalties for Incorrect Use of Electronic Commerce Indicator Values . . . 1 - 17
Acquirer Penalties for Incorrectly Identifying Online Gambling Transactions in
Authorization Requests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 18
Acquirer Penalties for Online Gambling Credit Compliance Program . . . . . . . . . . . 1 - 19
Penalty for Member Failure to Comply with Fraud Activity Reporting . . . . . . . . . . . 1 - 19
Acquirer Penalty for Member Failure to Comply with PIN Security Requirements
and PIN Security Self-Audit Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 20
Acquirer Penalties for Merchants Exceeding Acceptable Chargeback Ratios . . . . . 1 - 20
Penalties for Violations of the Acquirer Performance Metric Program . . . . . . . . . . . 1 - 23
Penalties for Member Failure to Comply with the Electronic Commerce Merchant
Monitoring Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 23
Penalties for Member Failure to Comply with the Chip Interoperability Compliance
Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 24
Penalty Schedule for Non-Compliance with Chip Data Processing Requirements . 1 - 25
Chip and PIN Disputes Compliance Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 25
Global Chip Fallback Monitoring Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 26
Penalties for Incorrect Use of Dynamic Currency Conversion on
International Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 27
Visa Europe Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 28
Penalties for Violations of the Merchant Fraud Performance Program . . . . . . . . . . 1 - 29
Non-compliance with the Visa Merchant Alert Service Requirements . . . . . . . . . . . 1 - 29
Penalties for Violations of Risk Management Services . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 30
Fraud Monitoring Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 32
Regulation Enforcement for the Visa Europe Cross-Border Acquiring Program . . . 1 - 33
Regulation Enforcement for the Visa Europe Cross-Border Issuing Program . . . . . . 1 - 35
Recurring Transaction Compliance Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 36
Penalties for Illegal or Prohibited Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 37
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Data Compromise Recovery Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 38

Data Compromise Recovery Eligibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 38
Data Compromise Event Time Period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 39
Data Compromise Acquirer Fraud Loss Liability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 39
Data Compromise Issuer Fraud Loss Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 40
Data Compromise Recovery Funds Distribution and Administration Fee . . . . . . . . 1 - 40
1.7
VISA MARKS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 40
Licence Grant for Visa Marks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 40
Use of Licensed Marks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 40
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 40
Use of Visa Marks for Visa Card Programs and/or Visa Card Products . . . . . . . . . . 1 - 40
Use of Visa Marks in Corporate Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 41
Use of Visa Marks in Any Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 41
Use of Visa Marks in Domain Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 42
Use of a Visa Mark with Member Sponsorships . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 43
Protection of Visa Marks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 43
Audits of Use of Visa Marks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 43
Member Use of Third Party Marks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 43
Multiple Marks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 43
1.8
BIN LICENSING AND ADMINISTRATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 44

BIN Licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 44
BIN License Agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 44
Visa Interchange Directory Update Form (Exhibit 4F) . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 44
BIN Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 44
Member Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 44
Processor Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 44
BIN Jurisdiction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 45
BIN Fees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 45
New BIN Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 45
Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 45
BIN Licensed to Another Member . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 45
Failure to Return BINs and Non-Use of BINs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 45
BIN Administration Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 45
Visa Responsibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 45
Member Responsibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 45
1.9
MEMBERSHIP OBLIGATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 46
Initial Service Fees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 46
Notification and Provision of Information to Visa Europe . . . . . . . . . . . . . . . . . . . . . . . . 1 - 46
Sponsoring Members . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 47
Sale or Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 47
Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 47
Member Financial Liability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 47
Mergers, Acquisitions or Restructuring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 47
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1.10
TECHNOLOGY (SOFTWARE) LICENCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 48

Licence Grant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 48
Software Installed Outside of the Territory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 48
Delivery of Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 48
Licence, Installation, Training, Maintenance and Support Fees . . . . . . . . . . . . . . . . . . . 1 - 48
Systems Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 48
Visa System Telecommunications Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 48
Ordering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 48
Costs and Fees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 48
Notification of System Program Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 49
1.11
LIABILITIES AND INDEMNIFICATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 49

General Limitations of Liability and Indemnification Provisions . . . . . . . . . . . . . . . . . . 1 - 49
Limitations of Liability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 49
Indemnity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 50
Disclaimer of Warranty and Presentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 51
Lost or Stolen Card Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 51
Stand-In ProcessingGateway Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 51
International Merchant Airline Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 51
PIN Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 51
1.12
DISCLOSURE OF INTERCHANGE RATES TO MERCHANTS . . . . . . . . . . . . . . . . 1 - 52
1.13
QUARTERLY OPERATING CERTIFICATES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 52

General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 52
Exchange Rates For Quarterly Certificates Of Sales Volume . . . . . . . . . . . . . . . . . . . . . 1 - 52
1.14
AGENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 52
Agent Registration and Member Responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 52
Use of a Processor or Visa System Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 52
Use of a Non-Member as a Processor, Visa System Processor or other Third Party 1 - 53
Use of a Member as a Visa System Processor or Other Third Party . . . . . . . . . . . . . 1 - 53
Registration Fees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 53
General Responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 53
Fines and Penalties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 54
Visa System Processors and Airlines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 55
Use of an Internet Payment Service Provider . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 55
Contract Requirements Between Members, Visa System Processors,
Third Party Instant Card Personalizers and Third Party Agents . . . . . . . . . . . . . . . . . . . 1 - 55
Written Contracts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 55
Independent Sales Organizations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 56
Revocation of Contract . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 56
Acquirer Safe Harbour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 56
Registration with Visa Europe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 56
Safe Harbour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 56
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Prohibitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 57
General Requirement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 57
Misrepresentation by a Third Party or an Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 57
Agreements with Visa Europe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 57
General Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 57
Agreement Terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 57
Marketing Materials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 58
Audit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 58
1.15
VISA EUROPE COST STUDY PARTICIPATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 58

Visa Europe Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 58
Member Commitments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 58
Member Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 58
1.16
DATA PROTECTION PROVISIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 59

Member Responsibility as Sole Data Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 59
Member and Visa Europe Responsibilities as Joint Data Controllers . . . . . . . . . . . . . . 1 - 59
Visa Europe Responsibility as Data Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 60
Member Obligations for Providing Visa Europe with Data Relating to Cardholders . 1 - 60
2. RISK MANAGEMENT
2.1
GENERAL SECURITY REQUIREMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 5

Investigations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 5
Member Responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 5
Investigation Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 5
Investigative Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 5
Payment for Investigative Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 5
Lost or Stolen Card Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 5
Member Responsibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 5
Issuer Responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 6
Visa Global Customer Care Service Site Responsibilities . . . . . . . . . . . . . . . . . . . . . . . . 2 - 6
Reimbursement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 6
Recovered Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 6
Notification of Card Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 6
Account Information and Transaction Information Security . . . . . . . . . . . . . . . . . . . . . . . 2 - 7
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 7
Payment Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 7
Loss or Theft of Account Information or Transaction Information . . . . . . . . . . . . . . . . 2 - 8
Investigations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 8
Member Co-operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 8
Non-Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 9
PIN Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 9
PIN Security Self-Audit Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 9
PIN Security Non-Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 9
Penalty for Acquirer Failure to Complete PIN Security Self-Audit . . . . . . . . . . . . . . . . 2 - 9
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Counterfeit Losses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 10
Responsibility for Counterfeit Transactions/Transactions using Misencoded Cards 2 - 10
Performance Standards for Risk Management Requests . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 10
Response Standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 10
Issuer Information Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 10
Acquirer Information Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 10
2.2
VISA EUROPE RIGHTS AND RESPONSIBILITIES . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 11

Corporate Risk Reduction Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 11
2.3
RISK MANAGEMENT SERVICES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 11

Card Recovery Bulletin Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 11
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 11
Availability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 12
Regional Card Recovery File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 12
Effective Dates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 12
Fees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 12
Card Verification Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 12
Issuer Participation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 12
Acquirer Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 12
Visa Europe Responsibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 13
Card Verification Value 2 for Transactions occurring in a Card-Absent Environment 2 - 13
Exception File Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 13
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 13
Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 13
PIN Verification Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 13
Positive Cardholder Authorization Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 14
Global Fraud Information Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 14
Common Purchase Point Investigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 14
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 14
Issuer Responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 14
Acquirer Responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 14
Penalties for Non-Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 14
Merchant Fraud Performance Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 15
Criteria . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 15
Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 15
Global Merchant Chargeback Monitoring Program and the Global Brand
Protection Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 15
Criteria . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 15
Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 15
Merchants and Sponsored Merchants Identified as High-Risk and/or
High Brand-Risk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 16
Rights of Visa Europe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 17
Acquirer Performance Metric Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 17
Program Criteria . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 18
Acquirer Non-Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 18
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Acquirer Monitoring Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 18

Visa Anti-Money Laundering Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 18
Visa Anti-Money Laundering Program Requirements . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 18
Visa Anti-Money Laundering Program Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 18
2.4
VISA MERCHANT ALERT SERVICE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 19

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 19
Acquirer Responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 19
Merchant Agreement Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 19
Visa Merchant Alert Service File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 19
Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 - 20
Visa Europe Responsibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 - 20
Fees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 - 20
Penalties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 - 20
Data Protection Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 - 20
2.5
FRAUD DETECTION SYSTEMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 - 20
2.6
FRAUD MONITORING PROGRAMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 - 20

Program Entry Criteria . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 21
Program Phases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 22
Initial Phase . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 22
Applied Fee Phase . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 22
Mandatory Action Phase . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 22
High Total Fraud Loss Monitoring Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 22
Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 22
Review Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 23
2.7
MERCHANT DEPOSIT MONITORING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 23
3. ISSUER REQUIREMENTS
3.1
GENERAL REQUIREMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 9
Visa Product Hierarchy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 9
Cardholder Agreements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 9
Cardholder Agreement Prohibition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 9
Currency Conversion Disclosure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 9
Cardholder Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 10
Change of Card Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 10
Cardholder Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 10
Signing Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 10
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BIN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 10
Account Range and BIN Assignment for New Visa Card Programs and
New Visa Card Products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 10
Account Number for Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 11
Account Range and BIN Assignment for Existing Visa Card Programs . . . . . . . . . . . 3 - 11
Right to Deny an Account Range Request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 11
Account Number Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 11
General Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 11
Chip Card Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 12
Expiry Date Standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 12
General Issuing Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 12
PIN Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 12
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 12
Participation Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 12
Service Code Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 13
PIN Verification Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 13
Fees for Cash Disbursements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 13
Manual Cash Disbursements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 13
ATM Cash Disbursements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 13
3.2
PAYMENT SERVICE STANDARDS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 13

Authorization Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 13
International Automated Referral Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 14
Participation Requirement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 14
Member Performance Standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 14
Assured Transaction Response Standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 14
Decline Response Standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 15
Authorization Reversal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 15
Positive Cardholder Authorization Service at Point-of-Transaction . . . . . . . . . . . . . . 3 - 15
Electronic Commerce Indicator Value 6 (ECI 6) Decline Compliance Program . . 3 - 15
Chip Card Authorization Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 16
Chip and PIN Disputes Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 16
Card Authentication Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 16
Credit Transaction Posting Time Frame . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 17
Referral Response and Approval Rate Standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 17
Mandatory Minimum Authorization Limits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 20
Clearing and Settlement Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 20
Reimbursement for Interchange Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 20
Billing Currency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 20
Assistance to Acquirers in Obtaining Account Numbers . . . . . . . . . . . . . . . . . . . . . . .3 - 20
3.3
GENERAL PROGRAM REQUIREMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 20

Issuers of Chip Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 20
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 20
Chip Card Technology Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 21
Visa Smart Debit/Credit Personalisation Assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 21
Cardholder Verification Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 21
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Cardholder Account Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 23

Post-Issuance Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 23
Issuer Liability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 24
EMV Liability Shift for Fraudulent Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 24
Card-Present Counterfeit Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 25
Card-Present Fraudulent Transactions that are not Counterfeit Transactions . . . . 3 - 25
Liability for Fallback Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 25
Card-Present Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 25
Fallback at Unattended Acceptance Terminals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 25
Issuers of Proximity Payment Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 26
Compliance with the Visa Contactless Payment Specifications . . . . . . . . . . . . . . . . . 3 - 26
Issuers of Portable Payment Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 27
Personalisation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 27
Authorization Responses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 29
Visa Secure Electronic Commerce . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 29
General Participation Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 29
3-D Secure Participation Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 29
3-D Secure Processing Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 30
Visa Card Product Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 30
BIN Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 30
Non-Standard Card Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 30
Proximity Payment Device Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 31
3.4
CONSUMER CARD PRODUCT REQUIREMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 31

Visa Gold Cards and/or Premier Card Issuers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 31
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Prepaid Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Certification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Core Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Card Design for Visa Gold Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3 - 31
3 - 31
3 - 31
3 - 31
3 - 31
Visa Platinum Card Issuers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 31

Spending Limits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 31
Core Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 32
Card Design . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 32
Visa Infinite Cards Issuers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 32
Core Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 33
Card Design . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 33
BIN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 33
Spending Limit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 33
Authorization Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 33
Delinquent Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 34
Global Support Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 34
Marketing Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 35
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Visa Electron Card Issuers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 35

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 35
BIN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 35
Card Design . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 35
Visa Electron CardsVariance for Spain and Portugal . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 35
Prepaid Card Issuers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 36
BIN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 36
Issuer Terms and Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 36
Non-Reloadable Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 36
Reloadable Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 37
Partial Authorization Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 37
Selective Authorization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 37
Activation and Load Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 37
Visa Prepaid Load Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 37
Point-of-Transaction Balance Return Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 38
3.5
VIRTUAL ACCOUNTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 38
Issuer Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 38
Initial Notification and Verification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 38
Issuer Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 38
BIN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 38
Reporting Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 38
Reference Cards and Screen Images . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 38
3.6
COMMERCIAL CARD PROGRAM REQUIREMENTS . . . . . . . . . . . . . . . . . . . . . . . . 3 - 39

Visa Commercial Card Issuers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 39
Certification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 39
BIN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 39
Core Feature Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 39
Visa Information Management Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 41
Visa IntelliLink Spend Management Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 41
Core Feature Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 41
Core Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 42
Spending Limit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 42
Incentive for Enhanced Data for Commercial Cards . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 42
Interchange Data Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 42
Requirements Specific to Visa Business Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 43
Requirements Specific to Visa Business Electron Cards . . . . . . . . . . . . . . . . . . . . . . . .3 - 43
Requirements Specific to Visa Corporate Programs . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 43
Requirements Specific to Visa Purchasing Programs . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 44
Requirements Specific to Visa Multinational Programs . . . . . . . . . . . . . . . . . . . . . . . .3 - 44
Requirements Specific to Visa Platinum Commercial Cards . . . . . . . . . . . . . . . . . . . .3 - 44
Requirements Specific to Visa Commercial Cards that are
Direct (Immediate) Debit Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 45
Requirements Specific to Visa Central Travel Account (VCTA) . . . . . . . . . . . . . . . .3 - 45
Requirements for Co-branding Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 45
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Requirements Specific to Cards in the Visa Drive Card Program . . . . . . . . . . . . . . . . . .3 - 46

BINs for Visa Drive Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 46
Requirements for standard Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 46
Requirements for extra Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 47
Requirements for open Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 47
Centralised Card Issuance to Multinational Companies . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 48
Issuance Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 48
Certification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 48
Issuers of V Distribution Program Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 48
General Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 48
3.7
MULTI-APPLICATION CARD PROGRAM REQUIREMENTS . . . . . . . . . . . . . . . . .3 - 48

Visa SimplyOne Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 48
Card Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 48
Issuer Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 49
Card Design . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 49
Visa Multichoice Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 49
Card Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 49
3.8
CARDS BEARING THE PLUS SYMBOL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 50

Participation Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 50
Account Number Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 50
3.9
CO-BRANDING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 50
3.10
ORIGINAL CREDIT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 51
General Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 51
Recipient Member Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 51
Posting Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 51
Cardholder Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 51
Additional Cardholder Fees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 51
Sender Data Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 51
Deposit-Only Account Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 52
Original Credit Pre-Settlement and Clearing Messages . . . . . . . . . . . . . . . . . . . . . . . . 3 - 52
Immediate Payments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 52
3.11
ELECTRONIC COMMERCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 53
Visa-Recognised Payment Authentication Methods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 53
3D Secure Electronic Commerce . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 53
Display of Marks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 53
Service Level Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 53
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3.12
VISA GLOBAL ATM PROGRAM REQUIREMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 53

Participation Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 53
Cash Disbursement Limits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 53
Balance Inquiry Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 54
Decline Fees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 54
Custom Payment Service/ATM Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 54
Non-Participation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 54
3.13
CROSS-BORDER ISSUING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 54
Member Qualification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 54
Visa Europe Approval . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 55
Issuer Service Quality Guarantee . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 55
Business Plans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 55
Fees and Penalties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 55
Registration and Annual Fees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 55
Penalties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 55
Rule Applicability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 56
Registration of Domestic Interchange Reimbursement Fees . . . . . . . . . . . . . . . . . . . . 3 - 56
Registration of Domestic Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 56
Confidentiality of Domestic Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 56
Capitalisation Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 57
Processing Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 57
BIN Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 57
Billing Currency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 57
Interchange and Cash Disbursement Fees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 58
Interchange Reimbursement Fees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 58
Cash Disbursement Fees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 58
Validity of Registered Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 58
Dispute Relating to All Other Registered Domestic Rules
(excluding Interchange Fees) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 58
Dispute Resolution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 58
Quarterly Operating Certificates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 58
3.14
CUSTOMER SUPPORT SERVICES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 59

Issuer Requirements for Recurring Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 59
Decline Responses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 59
Visa Account Updater and Stop Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 59
Global Customer Assistance Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 60
Card Issuer Responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 60
Emergency Cash Disbursement and Emergency Replacement Cards . . . . . . . . . . . . . .3 - 60
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 60
Expiry Date for Emergency Replacement Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 61
Contacts and Responsibilities for Emergency Cash Disbursements and
Emergency Replacement Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 61
Emergency Service Location Responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 62
Time Frames . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 62
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Visa Infinite Card Emergency Payment Authorization Service . . . . . . . . . . . . . . . . . . . . 3 - 63

Chargeback Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 63
Emergency Travel Assistance Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 64
Issuers of Visa Platinum Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 64
Medical Referral Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 64
Legal Referral Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 64
Variance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 64
Global Refund Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 64
Member Responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 64
Global Refund Service Responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 64
Emergency Refund Location Responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 65
3.15
CARD MANUFACTURE AND DELIVERY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 65

Card Manufacturer and Third-Party Personalizer Certification . . . . . . . . . . . . . . . . . . . 3 - 65
Issuer Standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 65
Issuer Contract with a Card Manufacturer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 65
Issuer Contact with a Fulfilment Vendor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 66
Issuer Contract with a Distribution Channel Vendor . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 66
Issuer Contract with a Third Party Instant Card Personalizer . . . . . . . . . . . . . . . . . . . 3 - 66
Shipping Security Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 66
Issuer Responsibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 66
Shipping Methods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 66
Preparation for Shipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 67
Shipping Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 67
Missing or Damaged Shipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 67
Loss or Theft of Cards Without Encoded Data or Visible Account Numbers . . . . . . . . 3 - 68
Embossing, Printing and Encoding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 68
Receipt and Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 68
Receipt of Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 68
Preparation for Mailing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 69
Delivery of Cards to Cardholders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 69
Prevention of Theft . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 69
Security Requirements at Card Distribution Points . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 69
Instant Card Personalization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 69
Decommissioning a Third Party Instant Card Personalizer . . . . . . . . . . . . . . . . . . . . . 3 - 70
Returned Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 70
Card Destruction Security Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 70
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3.16
RISK MANAGEMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 70
Fraud Activity Reporting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 70
Fraud Activity Reporting to Visa Europe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 70
Fraud Reporting for International Transaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 70
Fraud Reporting for Visa Europe Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 71
Non-Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 71
Fines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 71
Security Staff Responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 72
3.17
RECOVERED CARDS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 72
4. ACQUIRER REQUIREMENTS
4.1
ACQUIRER MERCHANT CONTRACTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 9

Financial Responsibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 9
Merchant Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 9
General Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 9
Merchant Agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 9
Merchant Service Charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 11
Merchant Invoices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 11
Transparency of Interchange Reimbursement Fee Rates . . . . . . . . . . . . . . . . . . . . . . . 4 - 11
Merchant Card Acceptance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 11
Merchant Category Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 11
Revocation of Merchant Privileges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 11
Restrictions on Cross-Border Merchant Contracting . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 11
Hotels and Cruise Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 12
In-Transit Service Gambling Merchants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 12
Electronic Commerce Merchants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 12
Online Gambling Merchants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 12
Dynamic Currency Conversion Merchants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 13
4.2
INTERNET PAYMENT SERVICE PROVIDERS AND

SPONSORED MERCHANTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 13
Merchant Classification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 13
Acquirer Responsibilities for Internet Payment Service Providers and
Sponsored Merchants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 13
Internet Payment Service Provider Agreement Requirements . . . . . . . . . . . . . . . . . . . . 4 - 14
Merchant Category Code Assignment for Internet Payment Service Providers and
Merchant Outlet Provisions for Internet Payment Service Providers and Sponsored
Merchants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 14
4.3
INTERNATIONAL AIRLINE PROGRAM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 14

Qualification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 14
Business Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 15
Special Merchant Agreement Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 15
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4.4
CROSS-BORDER ACQUIRING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 15
Member Qualification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 15
Acquirer Service Quality Guarantee . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 16
Fees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 16
Penalties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 16
Domestic Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 17
Rule Applicability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 17
Capitalisation Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 17
Requirements Specified by Visa Europe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 17
National Banking Regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 17
Confidentiality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 18
Merchant and ATM Qualification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 18
Merchant Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 18
ATM Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 18
Processing Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 18
Interchange Reimbursement Fees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 18
Validity of Registered Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 18
Interchange Rates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 18
Disputes Relating to all other Domestic Rules
(excluding Interchange Reimbursement Fees) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 18
Dispute Resolution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 19
Quarterly Operating Certificates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 19
4.5
TRANSACTION RECEIPT REQUIREMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 19

Legend Wording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 19
In-Transit Terminal Transaction Receipt Delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 20
Account Number Truncation on Transaction Receipts . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 20
4.6
EMV LIABILITY SHIFT FOR FRAUDULENT TRANSACTIONS . . . . . . . . . . . . . . .4 - 20

Card-Present Counterfeit Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 21
Card-Present Fraudulent Transactions that are not Counterfeit Transactions . . . . . . 4 - 21
4.7
LIABILITY FOR FALLBACK TRANSACTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 21

Fallback Transactions at Unattended Acceptance Terminals . . . . . . . . . . . . . . . . . . . . . 4 - 21
4.8
TERMINAL REQUIREMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 21
Point-of-Transaction Terminals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 21
Service Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 22
Terminal Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 22
PIN Entry Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 23
Magnetic Stripe Terminals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 23
Terminal Logic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 23
PIN Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 23
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Chip-Reading Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 24
Terminal Logic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 24
PIN Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 25
PIN Pad Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 25
Acquirer Responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 26
Acquirer Liability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 27
Terminals for Proximity Payment Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 27
Deployment of Terminals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 27
Compliance with the Visa Contactless Payment Specifications . . . . . . . . . . . . . . . . .4 - 28
Configuration of Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 28
Cardholder Verification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 29
Authorization Responses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 29
Unattended Acceptance Terminals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 29
Operational Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 29
EMV Compliant Unattended Acceptance Terminals . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 30
Risk Control Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 31
Identification of Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 31
Automated Fuel Dispensers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 31
Status Check Authorizations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 31
Prepaid Card Transaction Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 32
Unattended Acceptance Terminals that Perform Cardholder-Activated
Transactions Type A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 32
Transactions Type B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 32
Transactions Type C . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 33
4.9
AUTHORIZATION REQUIREMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 33
Floor Limits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 33
Visa Floor Limits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 33
General Authorization Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 34
International Automated Referral Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 34
Data Quality Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 34
Hours of Authorization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 34
Transaction Currency Conversion Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 34
Receipt of Authorization Requests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 35
Dynamic Currency Conversion Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 35
Computer Interface Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 35
Authorization Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 35
Authorization Rejection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 35
Authorization Reversals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 35
Excessive Authorization Requests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 36
Local Authorization Services for International Airlines . . . . . . . . . . . . . . . . . . . . . . . . .4 - 36
Partial Authorization Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 36
Visa Account Updater And Stop Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 36
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Exceptions for Manual Authorizations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 36

Manual Authorization RequirementsAuthorizations Not Sent to the Issuer . . . .4 - 36
Authorization Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 37
International Exception File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 37
Emergency Authorization Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 37
Use of Emergency Authorization Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 37
Emergency Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 38
Stand-In ProcessingNon-Visa Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 38
4.10
CASH DISBURSEMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 38
Manual Cash Disbursements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 38
Proprietary Cards Bearing The Plus Symbol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 38
Terminal Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 38
Chip Fallback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 39
Display of Marks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 39
Maximum Manual Cash Disbursement Amount . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 39
Cash Disbursement Fees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 39
Proximity Payments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 39
Visa Drive Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 39
Transaction Processing Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 39
Uniform Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 39
Validation of Cardholder Identity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 40
Floor Limit and Terminal Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 40
Transaction Currency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 40
Fee Disclosure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 40
Prohibition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 40
Non-Member Cash Disbursements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 40
Non-Member Banks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 40
Non-Member Cash Disbursements in Greece . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 40
Cheque Acceptance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 40
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 40
Encashment Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 41
Chip Card Acceptance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 41
4.11
ATM ACQUIRER REQUIREMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 41

ATM Acquirer Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 41
Certification Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 41
EMV Compliant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 41
Service Codes Processing Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 41
V PAY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 41
Card Acceptance Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 42
ATM Acceptance Technology Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 42
Account Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 42
Chip-initiated ATM Authorization Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 42
PIN Acceptance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 42
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International ATM Interchange Reimbursement Fees . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 42

International ATM Interchange Reimbursement Fee Structure . . . . . . . . . . . . . . . . .4 - 42
Tier Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 42
Tier II Qualification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 43
Tier III Qualification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 43
ATM Acquirer Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 43
Fees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 43
Technology Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 43
Clearing Processing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 44
ATM Expiry Date Editing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 44
Unrecognized Service Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 44
Authorization RoutingVisa Cards or Visa Electron Cards . . . . . . . . . . . . . . . . . . . 4 - 44
Authorization RoutingCards Bearing the Plus Symbol . . . . . . . . . . . . . . . . . . . . . . 4 - 44
ATM Transaction Receipt Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 44
Minimum Cash Disbursement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 45
Currency Requirements for Cash Disbursements . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 45
Transaction Currency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 45
Transaction Surcharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 45
Account Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 45
Balance Inquiry Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 46
Plus Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 46
4.12
ELECTRONIC COMMERCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 46
Website Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 46
Special Requirements for Online Gambling Merchants . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 46
Data Protection Methods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 46
Electronic Commerce Fee . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 46
Secure Electronic Commerce Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 47
General Participation Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 47
3-D Secure Participation Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 47
Electronic Commerce Indicator Values and Liability for 3D Secure Processing . . 4 - 48
Use of the Cache Facility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 48
Electronic Commerce Merchants Processing Electronic Commerce Transactions . 4 - 49
Electronic Commerce Acquiring Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 49
Acquirer RegistrationDomestic Acquiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 49
Acquirer RegistrationCross-Border Acquiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 49
Obligation to Merchants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 49
4.13
CLEARING AND SETTLEMENT SERVICES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 49

Transaction Processing Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 49
Data Quality Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Interchange Data Element Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Transaction Currency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Transaction Receipt Retention Periods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Clearing Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 50
Original Transaction Receipts with Illegible or Invalid Account Numbers . . . . . . . .4 - 50
Key Entry Reduction Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 50
Transaction Receipt Processing Time Limits for Transactions . . . . . . . . . . . . . . . . . . 4 - 51
Processing Time Limits for ATM Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 51
Processing Time Limits for In-Transit Service Transactions . . . . . . . . . . . . . . . . . . . . 4 - 51
Processing Time Limits for International Airline Transactions . . . . . . . . . . . . . . . . . . 4 - 51
Clearing Record Requirements for Airline Transactions . . . . . . . . . . . . . . . . . . . . . . . . 4 - 51
4.14
ORIGINAL CREDIT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 51
Originating Member Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 51
Original Credit Pre-Settlement and Clearing Message Requirements . . . . . . . . . . . . . 4 - 51
Original Credit Visa System Response . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 52
Original Credit Pre-Settlement Decline Response . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 52
Original Credit Clearing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 52
Original Credit Reversal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 52
Original Credit Money Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 52
Original Credit Money Transfer Sender Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 52
Original Credit Fees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 53
4.15
DYNAMIC CURRENCY CONVERSION (DCC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 53

Acquirer Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 53
4.16
VISA COMMERCIAL CARDS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 53

Acquirer Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 53
Data Capture Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 54
Transactions with Visa Commercial Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 54
Transactions with Visa Purchasing Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 54
Transactions with Visa Drive Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 54
4.17
INTERCHANGE REIMBURSEMENT FEES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 54

Transaction Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 54
Merchant Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 54
Fee Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 54
International Airline Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 56
4.18
RISK MANAGEMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 56
Fraud Management and Reporting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 56
Exceptions for Transactions at Unattended Acceptance Terminals . . . . . . . . . . . . .4 - 56
Exceptions for ATM Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 56
ATM Card Retention . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 57
Merchant Records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 57
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Recovered Visa Cards and Visa Electron Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 57

Card Recovery and Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 57
Rewards Paid by Acquirer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 57
Handling Fee . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 58
Merchant Activity Monitoring Standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 58
Fines and Penalties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 58
Member Reporting Requirements for T&E Transactions . . . . . . . . . . . . . . . . . . . . . . . . .4 - 58
Merchant Monitoring Standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 58
Normal Daily Activity Reporting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 58
Exception Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 59
Investigation of Merchant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 59
Online Gambling Transaction Audit Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 59
Online Gambling Credit Compliance Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 59
Criteria . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 59
High Brand-Risk Merchants, High Brand-Risk Sponsored Merchants and
High Brand-Risk Internet Payment Service Providers . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 60
Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 60
Annual Assessment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 60
Risk Management Review . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 60
Implementation Period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 61
Acquirer Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 61
Visa Europe Rights and Responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 61
Merchant Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 61
Investigation of Merchant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 61
Revocation of Privileges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 62
Acquirer Responsibilities for Termination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 62
Fees and Costs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 62
Card Recovery Bulletin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 62
Acquirer Responsibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 62
4.19
ACCOUNT INFORMATION SECURITY PROGRAM . . . . . . . . . . . . . . . . . . . . . . . . .4 - 63

Acquirer Contracts with Merchants and/or Third Party Agents . . . . . . . . . . . . . . . . . .4 - 63
Acquirer Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 63
Penalties for Non-Compliance with the Account Information Security Program . . . .4 - 63
5. PAYMENT ACCEPTANCE
5.1
ACCEPTANCE REQUIREMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 5
Display of Marks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 5
General Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 5
Merchant Websites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 5
Promotional Material . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 6
Honouring Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 6
Card Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 6
Uniform Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 7
Prohibitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 7
Surcharging on Credit Cards in the United Kingdom . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 7
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Cardholder and Card Verification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 7

Identification Verification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 7
Uncertain Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 9
Missing Imprint or Expired Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 9
Account Verification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 9
Authorizations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 9
Transactions Below Floor Limit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 9
Transactions Above Floor Limit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 9
Other Required Authorizations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 10
Authorization for Accumulated Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 10
Hotel and Car Rental Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 - 11
Airline Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 12
Cruise Line Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 12
High Risk Merchants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 12
Mail/Phone Order Transactions and Electronic Commerce Transactions . . . . . . . 5 - 12
Recurring Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 13
Timeshare Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 13
Partial Authorizations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 13
Automated Fuel Dispenser Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 13
V PAY Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 14
5.2
TRANSACTION RECEIPT COMPLETION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 14

General Transaction Receipt Information Requirements . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 14
Manually Imprinted Transaction Receipts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 14
Cardholder Signature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 14
Electronic Signature Capture Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 15
Electronically Delivered Transaction Receipts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 15
Special Transaction Receipt Information Requirements . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 16
Delayed or Amended Charge Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 16
Mail/Phone Order Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 17
Electronic Commerce Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 17
Recurring Electronic Commerce Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 17
Aggregated Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 17
Dynamic Currency Conversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 18
Returned Merchandise and Adjustments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 19
Small Ticket Transaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 19
Proximity Payments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 19
Prepaid Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 19
Accumulated Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 - 20
5.3
TRANSACTION RECEIPT PROCESSING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 - 20

Multiple Transaction Receipts and Partial Payments . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 - 20
Delayed or Amended Charge Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 - 20
Special Requirements for Car Rental Companies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 21
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Recurring Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 22
Prohibitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 22
Credit Refunds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 22
Restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 22
Credit Transaction Receipt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 22
Transaction Receipt Reversal or Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 22
Special Credit Refund Requirements for Timeshare Merchants . . . . . . . . . . . . . . . . . 5 - 22
Transaction Receipt Delivery to Cardholder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 23
Transaction Receipts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 23
Amended Transaction Receipts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 23
Transaction Receipt Deposit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 23
Deposit Restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 23
Deposit Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 - 24
Deposit Time Limits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 - 24
Payments to Merchants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 - 24
5.4
SPECIAL MERCHANT PAYMENT ACCEPTANCE SERVICES . . . . . . . . . . . . . . . .5 - 24

In-Transit Service Transaction Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 - 24
Merchant Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 - 24
Transaction Receipt Delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 25
In-Transit Terminal Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 25
Gambling Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 25
Online Gambling Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 - 26
Special Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 - 26
Special Website Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 - 26
In-Transit Service Gambling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 - 26
Transaction Restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 - 26
Authorizations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 27
Transaction Processing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 27
Proximity Payments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 27
Cardholder Verification Limits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 27
Merchant Outlets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 - 28
Small Ticket Transaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 - 28
Small Ticket Transaction General Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 - 28
Country-Level Transaction Limits for Small Ticket Transactions . . . . . . . . . . . . . . . .5 - 29
Small Ticket Transaction Restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 - 30
Small Ticket Transaction Cardholder Verification . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 - 30
Parking Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 31
Vending Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 31
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Aggregated Transactions for Electronic Commerce Merchants . . . . . . . . . . . . . . . . . . . 5 - 31

Aggregated Transaction General Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 31
Aggregated Transaction Restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 31
Aggregated Transaction Cardholder Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 32
Aggregated Transaction Receipt Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 32
Merchant Outlet Requirements for Electronic Commerce and Mail/Phone Order
Merchants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 32
Disclosure of Merchant Outlet Country . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 32
Internet Payment Service Providers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 32
General Requirements for Internet Payment Service Providers . . . . . . . . . . . . . . . . . 5 - 32
Internet Payment Service Provider and Sponsored Merchant Name . . . . . . . . . . . . . 5 - 32
Internet Payment Service Provider Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 33
Internet Payment Service Provider Liability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 33
Instalment Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 33
Account Funding Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 34
Quasi-Cash Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 34
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 34
Validation of Cardholder Identity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 35
Wire Transfer Merchants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 35
Visa Drive Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 35
Delayed Delivery Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 35
Authorization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 35
Transaction Receipt Deposits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 35
Hotel Reservation Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 36
Billing Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 36
Accommodation Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 36
Reservation Confirmation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 36
Cancellation Period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 36
Cancellation Confirmation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 37
Unclaimed Accommodations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 37
Unavailable Accommodations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 37
Advance Deposit Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 37
Reservation Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 38
Transaction Receipt Completion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 39
Transaction Receipt Delivery to Cardholder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 39
Unavailable Hotel Accommodations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 - 40
Unavailable Cruise Line Accommodations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 - 40
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Car Rental Reservation Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 41

Cancellation Period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 - 42
Cancellation Confirmation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 - 42
Unclaimed Rentals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 - 42
Unavailable Rentals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 - 42
Returned Vehicles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 - 42
Priority Check-out Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 - 43
Transaction Receipt and Priority Check-out Agreement Completion . . . . . . . . . . . .5 - 43
Transaction Receipt Delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 - 43
Document Retention . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 - 43
Cruise Line On-Board Casinos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 - 43
Hotel or Cruise Line Cash Disbursements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 - 43
Cash-Back Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 - 44
Visa Drive Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 - 44
5.5
CARD RECOVERY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 - 44
Reasons for Card Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 - 44
Notification of Recovered Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 - 44
Rewards Paid by Acquirer for Recovered Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 - 44
6. PAYMENT SERVICES
6.1
BIN Processing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 3
Use of Visa System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 3
Proprietary Interest . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 3
Confidentiality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 3
Non-Assignable Right . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 3
Restricted Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 4
Visa Extended Access Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 4
Edit Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 4
Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 4
Single Message System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 4
Transaction Processing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 4
6.2
AUTHORIZATION, CLEARING AND SETTLEMENT . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 4

Use of Transaction Identifier . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 4
Authorization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 5
General Authorization Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 5
Responsibility for Losses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 5
Responsibility for Fees for Telephone Calls and Fax and Telex Transmissions . . . . . 6 - 6
Online Financial Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 6
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General Clearing Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 6

Applicability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 6
Required Interchange through Visa System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 6
Transmission of Outgoing Interchange . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 6
Clearing Requirements through the Visa System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 6
Interchange Sent via Visa Extended Access Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 6
Exceptions for Transactions Involving International Airlines . . . . . . . . . . . . . . . . . . . . 6 - 7
Notification and Correction of Duplicate Data and Erroneous Data . . . . . . . . . . . . . . 6 - 7
Member Reversal of Duplicate Data through Visa System . . . . . . . . . . . . . . . . . . . . . . 6 - 7
Member Reversal or Adjustment of Credit Transactions through VisaNet . . . . . . . . 6 - 8
Settlement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 8
Settlement Currency Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 8
Settlement Bank Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 8
Funds Transfer Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 9
Euro Area Net Settlement Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 10
National Net Settlement Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 10
Funds Transfer Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 11
Settlement for Transactions Using Competitors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 11
Reporting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 11
Late Settlement Fees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 12
6.3
SATISFYING PAYMENT OBLIGATIONS FOR SETTLEMENT SERVICES . . . . . 6 - 12

Member Settlement Bank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 12
Visa Inc.s Settlement Bank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 12
Visa Europes Settlement Bank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 12
Net Settlement Requirements for Members With Private Agreements . . . . . . . . . . . . 6 - 12
Reimbursement for Domestic Interchange . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 12
Financial and Collateral Obligations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 13
Offset of Settlement and Other Obligations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 13
6.4
VISA ALERTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 13
Alert Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 13
Dispute Resolution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 14
6.5
VISA PERSONAL PAYMENTS SERVICE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 14

Service Provider Member Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 14
Sender Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 15
Visa Personal Payments Transfer Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 16
Dispute Resolution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 16
Brand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 16
6.6
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7. DISPUTE RESOLUTION
7.1
INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 5
7.2
MUTUAL ASSISTANCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 5
7.3
TRANSACTION RECEIPT RETRIEVAL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 5

Request for Transaction Receipt Copy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 5
Transaction Receipt Retention . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 6
Transaction Receipt Request and Fulfilment Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 6
Fulfilment Document Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 7
Substitute Transaction Receipt Fulfilment Documents - Data Requirements . . . . . . 7 - 7
Electronic Documentation Transfer Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 10
Issuer Rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 11
Retrieval Fees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 11
Fees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 11
Fee Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 11
7.4
CHARGEBACKS AND REPRESENTMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 11

Chargeback and Representment Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 11
Chargeback Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 11
Chargeback Process for Small Ticket Transactions and Visa Easy Payment Service
Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 12
Chargeback and Representment Transmission . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 12
Clearing and Settlement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 12
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 12
Chargeback Reduction Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 12
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 12
Return of Presentment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 12
Return of Chargeback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 13
Chargeback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 13
Attempt to Settle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 13
Chargeback Dispute Groups and Time Limits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 13
Reasons and Time Limits for Specific Transaction Types . . . . . . . . . . . . . . . . . . . . . . . 7 - 23
Chargeback Time Limits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 31
Transaction Chargeback Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 31
Chargeback Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 31
Chargeback Amount . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 31
Currency Conversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 31
7.5
REPRESENTMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 32
Representment Reasons, Conditions and Time Limits . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 32
Representment Documentation Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 32
Representment Amount . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 - 34
Currency Conversion Difference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 - 34
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7.6
ARBITRATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 35
Reason . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 35
Pre-Arbitration Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 35
Pre-Arbitration Attempt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 35
Pre-Arbitration Response . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 35
Pre-Arbitration Acceptance or Rebuttal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 36
Arbitration Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 36
Filing Reasons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 36
Filing Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 36
Invalid Request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 37
Valid Request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 37
Financial Liability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 38
Review Fee . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 38
Filing Fee . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 38
Appeal Rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 38
Appeal Filing Fee . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 39
Finality of Decision on Appeal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 39
Exceptions to the Arbitration Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 39
7.7
COMPLIANCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 39
7.8
FILING CONDITIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 39
7.9
PRE-COMPLIANCE CONDITIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 - 40
Pre-Compliance Attempt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 - 40
Data Compromise Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 - 40
Pre-Compliance Acceptance or Rebuttal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 - 40
Pre-Compliance Acceptance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 - 40
Pre-Compliance Rebuttal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 - 40
Pre-Compliance Response . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 - 40
7.10
COMPLIANCE PROCESS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 - 40
Filing Reasons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 - 40
Chargeback Reduction Service Return . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 - 40
Hotel Reservation Service or Specialized Vehicle Reservation Service Transaction 7 - 41
Unauthorized Signature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 41
Split Transaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 42
Copy Fulfilment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 42
Delayed or Amended Charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 42
Non-Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 43
Electronic Commerce Transaction (Attempts Authentication) . . . . . . . . . . . . . . . . . 7 - 43
Account Generated Counterfeit Fraud . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 43
Liability Shift For Electronic Commerce Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 - 44
Compliance Process for Transactions using 3D Secure . . . . . . . . . . . . . . . . . . . . . . . . .7 - 44
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Filing Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 - 48
Filing Authority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 - 48
Time Limits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 - 48
Required Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 - 48
Filing Fee . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 - 49
Invalid Request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 - 49
Group Member . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 - 49
Visa Europe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 - 49
Valid Request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 - 49
Visa Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 - 49
Opposing Members Response . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 - 49
Requesting Members Withdrawal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 - 50
Compliance Decision . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 - 50
Financial Liability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 - 50
Review Fee . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 - 50
Filing Fee . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 - 50
Appeal Rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 51
Appeal Amount . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 51
Time Limits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 51
Appeal Filing Fee . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 51
Exceptions to the Compliance Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 51
7.11
CARDHOLDER DISPUTE CHARGEBACK RESOLUTION . . . . . . . . . . . . . . . . . . . . . 7 - 52

Filing Reasons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 52
Filing Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 52
Time Limits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 52
Filing Authority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 52
Required Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 52
Invalid Requests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 52
Valid Requests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 52
Opposing Members Response . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 53
Visa Resolution Decision . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 53
Appeal Rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 53
8. FEES
8.1
INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 - 5
8.2
AUTHORIZATION FEES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 - 5
Response Fees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 - 5
File Update and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 - 6
Other Fees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 - 6
Telex and Telephone Charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 - 6
8.3
BIN PROGRAM FEES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 - 7

Failure to Return BINs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 - 7
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8.4
LATE SETTLEMENT FEES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 - 7

Area Net Settlement Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 - 7
Visa Inc. Settlement Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 - 7
Fee Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 - 7
Fee Calculation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 - 7
Fee Minimum . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 - 7
Fee Collection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 - 7
8.5
INTERNATIONAL SERVICE ASSESSMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 - 8

International Service Assessment Rate for International Transactions . . . . . . . . . . . . . 8 - 8
International Service Assessment Rate for Visa Europe Transactions . . . . . . . . . . . . . . 8 - 8
BIN Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 - 8
8.6
INTERCHANGE REIMBURSEMENT FEES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 - 8

Default Domestic Interchange Reimbursement Fee . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 - 8
Domestic Interchange Reimbursement Fee Variances . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 - 8
Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 - 8
Interchange Reimbursement Fees for International Transactions . . . . . . . . . . . . . . . . . . 8 - 8
Fee Amount . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 - 9
Interchange Reimbursement Fees for Chip Transactions . . . . . . . . . . . . . . . . . . . . . . . . 8 - 9
Interchange Reimbursement Fees for Electronic Commerce Transactions . . . . . . . . 8 - 9
Interchange Reimbursement Fees for Visa Europe Transactions . . . . . . . . . . . . . . . . . . 8 - 10
Interchange Reimbursement Fee Rates for Visa Europe Transactions . . . . . . . . . . . 8 - 10
Visa Europe Non-Electronic Interchange Reimbursement Fee . . . . . . . . . . . . . . . . . . 8 - 12
Visa Europe EMV Interchange Reimbursement Fee . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 - 12
Visa Europe Electronic Authorized Interchange Reimbursement Fee . . . . . . . . . . . . 8 - 14
Visa Europe Electronic Data Capture Interchange Reimbursement Fee . . . . . . . . . . 8 - 14
Visa Europe Electronic Commerce Interchange Reimbursement Fee . . . . . . . . . . . . 8 - 15
Visa Europe CVV2 Card Not Present Interchange Reimbursement Fee . . . . . . . . . . 8 - 15
Visa Europe Recurring Transaction Interchange Reimbursement Fee (RT IRF) . . . 8 - 16
Visa Europe Card Not Present Interchange Reimbursement Fee (CNP) . . . . . . . . . . 8 - 16
Visa Europe Proximity Payment Interchange Reimbursement Fee . . . . . . . . . . . . . . 8 - 16
Authorization Criteria for Interchange Reimbursement Fees . . . . . . . . . . . . . . . . . . . 8 - 17
Clearing Criteria for Interchange Reimbursement Fees . . . . . . . . . . . . . . . . . . . . . . . . 8 - 18
Interchange Reimbursement Fees for Commercial Cards . . . . . . . . . . . . . . . . . . . . . . . .8 - 20
Interchange Reimbursement Fee for Visa Commercial Cards that are
Incentive Fee for Enhanced Data for Commercial Cards . . . . . . . . . . . . . . . . . . . . . . .8 - 20
Airline Fees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 - 20
Airline Interchange Reimbursement Fee for International Transactions . . . . . . . . . .8 - 20
Airline Interchange Reimbursement Fee for Visa Europe Transactions . . . . . . . . . . 8 - 21
Original Credits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 - 21
Visa Personal Payments Transfers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 - 21
Cash Disbursements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 - 21
Manual Cash Disbursement Fees for International Transactions . . . . . . . . . . . . . . . . 8 - 21
Manual Cash Disbursements for Visa Europe Transactions . . . . . . . . . . . . . . . . . . . . 8 - 22
Cash Disbursement Fees for International Transactions at ATMs . . . . . . . . . . . . . . . 8 - 22
Cash Disbursement Fee for Visa Europe Transactions at ATMs . . . . . . . . . . . . . . . . 8 - 23
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Fees for Dynamic Currency Conversion (DCC) at ATMs . . . . . . . . . . . . . . . . . . . . . . . . .8 - 24

Visa Europe Clearing and Settlement Service and BASE II Fees . . . . . . . . . . . . . . . . . . .8 - 24
Retrospective Manual Adjustments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 - 25
Member Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 - 25
Retrospective Manual Adjustments to Fees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 - 25
Retrospective Manual Adjustments to Fees for Domestic Transactions . . . . . . . . .8 - 25
8.7
EXCEPTION ITEM FEES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 - 26

Arbitration and Compliance Fees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 - 26
Fee upon Withdrawal of Request for Arbitration or Compliance . . . . . . . . . . . . . . . .8 - 26
Review Fee Collection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 - 26
Filing Fee Reimbursement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 - 26
Other Exception Item Fees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 - 27
8.8
MISCELLANEOUS FEES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 - 28
8.9
FEE COLLECTION AND FUNDS DISBURSEMENT . . . . . . . . . . . . . . . . . . . . . . . . . . .8 - 29

Fee Collection and Funds Disbursement by Visa Europe . . . . . . . . . . . . . . . . . . . . . . . . .8 - 29
Types of Fees Collected and Disbursed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 - 29
Fee Collection Disputes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 - 29
Fee Collection and Funds Disbursement by Members . . . . . . . . . . . . . . . . . . . . . . . . . . .8 - 29
Collection Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 - 29
Transmission Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 - 29
Data and Documentation Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 - 30
Fee Collection Disputes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 - 32
Returned Fee Collection Transactions and Resubmissions of Returned
Fee Collection Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 - 32
Duplicate Fee Collection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 - 33
Limits of Fee Collection Returns and Resubmissions . . . . . . . . . . . . . . . . . . . . . . . . . . 8 - 33
9. RESERVED FOR FUTURE USE

10. CARD AND MARKS REQUIREMENTS
10.1
INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 5
10.2
TRADEMARKS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 5
Generic Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 5
Use on Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 5
Use at a Point-of-Transaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 5
Use on a Merchants Website . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 5
Visa Marks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 5
Visa Brand Mark . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 5
Visa Brand Mark with the Electron Identifier . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 6
Plus Symbol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 6
V PAY Brand Mark . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 6
Verified by Visa Mark . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 6
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Visa TravelMoney Product Identifier . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 6

Visa Drive Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 6
Visa Vale Mark . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 6
Currency Symbol or Name euro . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 7
Tactile Brand Mark . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 7
Visa Infinite Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 7
Non-Visa Marks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 7
Member Trademarks or Names on Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 7
Issuer Trademark or Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 7
Participant Member Trademark or Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 7
Use of Marks on Visa Platinum Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 8
Non-Member Trademarks or Names on Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 8
Co-BrandingUse of Non-Members Marks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 8
Use of Non-Member Marks on Visa Gold Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 8
Multiple Marks on Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 9
Hierarchy of Licensed Marks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 9
Other Licensed Marks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 9
10.3
CARD DESIGN FOR VISA CARDS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 9

Summary of Card Design Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 9
Front of Cards Expiring No Later Than 30 June 2011 . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 9
Front of Cards Manufactured After 1 March 2007 . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 10
Back of Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10 - 11
Non-Standard Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10 - 11
Visa Brand Mark . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10 - 11
Account Numbers and Payment Devices on Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 12
Card Verification Value 2 on Visa Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 12
Embossing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 12
Variance for Deutsche Bank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Variance for ABN AMBRO Netherlands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Emergency Replacement Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Proprietary Cards Bearing the Plus Symbol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
10 - 12
10 - 12
10 - 12
10 - 12
Reference Cards for a Virtual Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 12

Screen Image Design Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 12
Proximity Payment Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 13
Cardholder Photograph . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 13
Placement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 13
Photographic Reproduction of Cardholder Signature . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 13
Signature Panels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 13
Use of Signature Panels on Unembossed Visa Cards . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 13
Use of Signature Panels on Proprietary Cards Bearing the Plus Symbol . . . . . . . . . 10 - 13
Use of Colours on Visa Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 13
Use of Colour Images on Visa Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 14
Use of Colour Images on Consumer Visa Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 14
Use of Colour Images on Specific Types of Consumer Visa Card . . . . . . . . . . . . . . 10 - 14
Use of Colour Images on Visa Commercial CardsVisa Picture Cards . . . . . . . . . 10 - 14
Use of Colour Images Supplied by the Cardholder . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 15
Use of Images of Celebrities on Visa Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 15
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Use of Company Logos or Corporate Imagery on Visa Commercial Cards . . . . . . . . . 10 - 16

Issuer Responsibilities for Visa Commercial CardsCompany Logos or
Corporate Imagery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 16
Content Requirements for Visa Commercial Cards with Colour Images
Company Logos or Corporate Imagery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 16
Use of Product Name on Visa Commercial Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 16
10.4
CARD DESIGN FOR VISA ELECTRON CARDS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 17

Embossing of Visa Electron Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 17
Use of Colours on Visa Electron Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 17
Use of Colour Images on Visa Electron Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 17
Personalization of Visa Electron Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 17
Expiry Date and Cardholder Name on Visa Electron Cards . . . . . . . . . . . . . . . . . . . . 10 - 17
Use of Card Verification Value 2 (CVV2) on Visa Electron Cards . . . . . . . . . . . . . . 10 - 17
Printing of Account Number and Card Verification Value 2 on
Visa Electron Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 17
Variance for SpainVisa Business Electron Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 18
Variance for Spain and PortugalVisa Electron Gold Debit Cards . . . . . . . . . . . . . . . 10 - 18
Use of Colours on Visa Electron Gold Debit Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 18
10.5
ELECTRONIC TECHNOLOGY ON CARDS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 18

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 18
Magnetic Stripe Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 18
Orientation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 18
Magnetic Stripe Encoding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 19
Card Verification Value . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 19
Chip Card Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 19
Placement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 19
Chip Encoding and Personalization Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 19
10.6
CARD APPROVAL AND PRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10 - 20

Approval Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10 - 20
Approval of First Production-Run Sample . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10 - 20
Card Reproduction Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10 - 20
Card Manufacturer Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10 - 20
APPENDIX A, EXHIBITS
APPENDIX B, MERCHANT DATA STANDARDS
APPENDIX C, MAXIMUM AUTHORIZED FLOOR LIMITS
APPENDIX D, DEFINED TERMS
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General Rules
1.1
HIERARCHY OF VISA REGULATORY PUBLICATIONS . . . . . . . . . . . . . . . . . . . . . . 1 - 7

Visa Europe Operating Regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 7
Group Member Operating Regulations and Private Agreements . . . . . . . . . . . . . . . . . . . 1 - 7
Group Members and National Organisations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 7
Private Agreements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 7
Extensions to the Visa Europe Operating Regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 7
Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 7
Publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 8
Visa Europe forms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 10
Member Letters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 11
Variances to the Visa Europe Operating Regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 11
Variances and Waivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 11
1.2

REGULATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 11
1.3
APPLICABLE LAWS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 11
1.4
CONFIDENTIALITY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 11
1.5
VISA EUROPE RIGHTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 - 12

Right to Monitor, Audit, Inspect and Investigate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 - 12
Member Obligations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 - 12
Right to Protect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 - 13
1.6
REGULATION ENFORCEMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 - 13
Fines and Penalties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 - 13
Fines and Penalties Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 - 13
Investigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 - 13
Fines and Penalties Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 - 13
Repetitive Violations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 - 13
Investigative Costs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 - 13
Fine Payment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 - 13
15 May 2013

1-1
General Rules
Fines and Penalties Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 14

General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 14
Egregious Violations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 14
Penalties for Non-Compliance with the Verified by Visa Global Performance
Enhancement Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 15
Data Quality Improvement Compliance Program Fines . . . . . . . . . . . . . . . . . . . . . . 1 - 15
Penalty for Issuer Failure to Issue PINs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 15
Issuer Penalties for Excessive Decline Rates
Electronic Commerce Indicator Value 6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 16
Electronic Commerce Indicator 6 Decline Compliance Program . . . . . . . . . . . . . . . . 1 - 16
Acquirer Penalties for Incorrect Use of Electronic Commerce Indicator Values . . . 1 - 17
Acquirer Penalties for Online Gambling Credit Compliance Program . . . . . . . . . . . 1 - 19
Penalty for Member Failure to Comply with Fraud Activity Reporting . . . . . . . . . . . 1 - 19
Acquirer Penalty for Member Failure to Comply with PIN Security Requirements
and PIN Security Self-Audit Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 20
Acquirer Penalties for Merchants Exceeding Acceptable Chargeback Ratios . . . . . 1 - 20
Penalties for Violations of the Acquirer Performance Metric Program . . . . . . . . . . . 1 - 23
Penalties for Member Failure to Comply with the Electronic Commerce Merchant
Monitoring Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 23
Penalties for Member Failure to Comply with the Chip Interoperability Compliance
Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 24
Penalty Schedule for Non-Compliance with Chip Data Processing Requirements . 1 - 25
Chip and PIN Disputes Compliance Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 25
Global Chip Fallback Monitoring Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 26
Penalties for Violations of the Merchant Fraud Performance Program . . . . . . . . . . 1 - 29
Non-compliance with the Visa Merchant Alert Service Requirements . . . . . . . . . . . 1 - 29
Penalties for Violations of Risk Management Services . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 30
Fraud Monitoring Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 32
Regulation Enforcement for the Visa Europe Cross-Border Acquiring Program . . . 1 - 33
Regulation Enforcement for the Visa Europe Cross-Border Issuing Program . . . . . . 1 - 35
Recurring Transaction Compliance Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 36
Penalties for Illegal or Prohibited Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 37
Data Compromise Recovery Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 38
Data Compromise Recovery Eligibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 38
Data Compromise Event Time Period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 39
Data Compromise Acquirer Fraud Loss Liability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 39
Data Compromise Issuer Fraud Loss Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 40
Data Compromise Recovery Funds Distribution and Administration Fee . . . . . . . . 1 - 40
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General Rules
1.7
VISA MARKS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 40
Licence Grant for Visa Marks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 40
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 40
Use of Visa Marks for Visa Card Programs and/or Visa Card Products . . . . . . . . . . 1 - 40
Use of Visa Marks in Corporate Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 41
Use of Visa Marks in Any Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 41
Use of Visa Marks in Domain Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 42
Use of a Visa Mark with Member Sponsorships . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 43
Protection of Visa Marks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 43
Audits of Use of Visa Marks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 43
Member Use of Third Party Marks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 43
Multiple Marks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 43
1.8
BIN LICENSING AND ADMINISTRATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 44

BIN Licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 44
BIN License Agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 44
Visa Interchange Directory Update Form (Exhibit 4F) . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 44
BIN Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 44
Member Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 44
Processor Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 44
BIN Jurisdiction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 45
BIN Fees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 45
New BIN Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 45
Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 45
BIN Licensed to Another Member . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 45
Failure to Return BINs and Non-Use of BINs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 45
BIN Administration Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 45
Visa Responsibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 45
Member Responsibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 45
1.9
MEMBERSHIP OBLIGATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 46
Initial Service Fees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 46
Notification and Provision of Information to Visa Europe . . . . . . . . . . . . . . . . . . . . . . . . 1 - 46
Sponsoring Members . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 47
Sale or Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 47
Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 47
Member Financial Liability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 47
Mergers, Acquisitions or Restructuring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 47
1.10
TECHNOLOGY (SOFTWARE) LICENCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 48

Licence Grant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 48
Software Installed Outside of the Territory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 48
Delivery of Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 48
Licence, Installation, Training, Maintenance and Support Fees . . . . . . . . . . . . . . . . . . . 1 - 48
15 May 2013

1-3
General Rules
Systems Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 48
Visa System Telecommunications Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 48
Ordering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 48
Costs and Fees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 48
Notification of System Program Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 49
1.11
LIABILITIES AND INDEMNIFICATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 49

General Limitations of Liability and Indemnification Provisions . . . . . . . . . . . . . . . . . . 1 - 49
Limitations of Liability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 49
Indemnity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 50
Disclaimer of Warranty and Presentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 51
Lost or Stolen Card Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 51
Stand-In ProcessingGateway Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 51
International Merchant Airline Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 51
PIN Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 51
1.12
DISCLOSURE OF INTERCHANGE RATES TO MERCHANTS . . . . . . . . . . . . . . . . 1 - 52
1.13
QUARTERLY OPERATING CERTIFICATES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 52

General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 52
Exchange Rates For Quarterly Certificates Of Sales Volume . . . . . . . . . . . . . . . . . . . . . 1 - 52
1.14
AGENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 52
Agent Registration and Member Responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 52
Use of a Processor or Visa System Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 52
Use of a Non-Member as a Processor, Visa System Processor or other
Third Party . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 53
Use of a Member as a Visa System Processor or Other Third Party . . . . . . . . . . . . . 1 - 53
Registration Fees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 53
General Responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 53
Fines and Penalties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 54
Visa System Processors and Airlines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 55
Use of an Internet Payment Service Provider . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 55
Contract Requirements Between Members, Visa System Processors,
Third Party Instant Card Personalizers and Third Party Agents . . . . . . . . . . . . . . . . . . . 1 - 55
Written Contracts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 55
Independent Sales Organizations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 56
Revocation of Contract . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 56
Acquirer Safe Harbour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 56
Registration with Visa Europe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 56
Safe Harbour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 56
Prohibitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 57
General Requirement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 57
Misrepresentation by a Third Party or an Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 57
1-4

15 May 2013
General Rules
Agreements with Visa Europe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 57

General Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 57
Agreement Terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 57
Marketing Materials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 58
Audit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 58
1.15
VISA EUROPE COST STUDY PARTICIPATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 58

Visa Europe Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 58
Member Commitments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 58
Member Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 58
1.16
DATA PROTECTION PROVISIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 59

Member Responsibility as Sole Data Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 59
Member and Visa Europe Responsibilities as Joint Data Controllers . . . . . . . . . . . . . . 1 - 59
Visa Europe Responsibility as Data Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 60
Member Obligations for Providing Visa Europe with Data Relating to Cardholders . 1 - 60
15 May 2013

1-5
General Rules
1.1
1.1.A
HIERARCHY OF VISA REGULATORY PUBLICATIONS

A Member must comply with the rules set out in the Visa Europe Operating Regulations unless a variance
in respect of a rule has been granted by Visa Europe:
For the Territory and is set out as a variance for the Territory in the Visa Europe Operating
Regulations;
For any particular country in the Territory and is set out in the Visa Europe operating
regulations for that country, where applicable (see Section 1.1.B.1); or
Specifically to that Member pursuant to Section 1.1.D.1, in which case, the Member is required
to comply with the variance to the rule rather than the rule set out in the Visa Europe Operating
Regulations.
Rules set out in the Visa Europe Operating Regulations in the form of tables or diagrams have the same
status as the Visa Europe Operating Regulations.
1.1.B
Group Member Operating Regulations and Private Agreements
1.1.B.1
Group Members and National Organisations

Visa Europe may delegate to Group Members and National Organisations inside the Territory, the
power to adopt unique rules applicable to the operation of Visa Card Programs and/or Visa Card
Products within the Territory or part of the Territory.
In the event of any inconsistency between a rule established by a Group Member for its members or by
a National Organisation and a rule set out in the Visa Europe Operating Regulations or the Visa Europe
operating regulations for that country, the Visa Europe Operating Regulations and the Visa Europe
operating regulations for that country shall prevail, unless a variance to that rule has been specifically
granted by Visa Europe to the Group Member (and its members) or the National Organisation, in which
case, the Member is required to comply with the variance to the rule rather than the rule set out in the
Visa Europe Operating Regulations or the Visa Europe operating regulations for that country.
1.1.B.2
Private Agreements
In the event of any inconsistency between a provision in a Private Agreement and a rule set out in the
Visa Europe Operating Regulations or the Visa Europe operating regulations for that country, the Visa
Europe Operating Regulations and the Visa Europe operating regulations for that country shall prevail,
unless:
A variance to that rule has been specifically granted by Visa Europe to the Member that is a
party, or Members that are parties, to that Private Agreement; or
The provision in that Private Agreement relates solely to the level of Interchange
Reimbursement Fees, in which case the provision in that Private Agreement shall prevail.
1.1.C
Extensions to the Visa Europe Operating Regulations
1.1.C.1
Description
The requirements in the publications listed in Section 1.1.C.2, when referenced in the Visa Europe
Operating Regulations, have the same status as the Visa Europe Operating Regulations. They are binding
upon Members participating in the services or using the systems referenced in such publications. In the
event of any inconsistency between a provision set out in one of the publications listed in Section 1.1.C.2
and a rule set out in the Visa Europe Operating Regulations or the Visa Europe operating regulations for
that country, the Visa Europe Operating Regulations and the Visa Europe operating regulations for that
country shall prevail, unless a variance to that rule has been specifically granted by Visa Europe to a
Member, in which case, the Member is required to comply with the variance to the rule rather than the
rule set out in the Visa Europe Operating Regulations or the Visa Europe operating regulations for that
country.
15 May 2013

1-7
General Rules
1.1.C.2
Publications
1.1.C.2.a
The Visa Europe System Manuals are the rules set out in the manuals relating to Visa Europe Systems,
once published. Prior to such publication, Visa Europe System Manuals shall be deemed to be the
VisaNet Manuals.
1.1.C.2.b
The VisaNet Manuals include:
BASE II Clearing and Settlement manuals

BASE II Clearing and Settlement - Data Codes
BASE II Clearing and Settlement - Edit Package for Windows (Rel 3.04) Users Guide
BASE II Clearing and Settlement - Edit Package (Release 3) Messages
BASE II Clearing and Settlement - Edit Package (Release 3) Reports
BASE II Clearing VML Formats
BASE II Clearing Interchange Format, TC01 to TC48
BASE II Clearing Interchange Format, TC50 to TC92
V.I.P. System manuals

V.I.P. System - V.I.P. System Overview
V.I.P. System Reports
V.I.P. System ServicesVolume 1
V.I.P. System ServicesVolume 2
V.I.P. System BASE I Processing Specifications
V.I.P. System BASE I Technical SpecificationsVolume 1
V.I.P. System BASE I Technical SpecificationsVolume 2
V.I.P. System BASE I ATM Processing Specifications
V.I.P. Single Message System ATM Technical SpecificationsVolume 1
V.I.P. Single Message System ATM Technical SpecificationsVolume 2
V.I.P. Single Message System Processing Specifications
V.I.P. Single Message System Technical Specifications
V.I.P. Single Message System POS Visa and Visa Electron Reference Guide
V.I.P. Single Message System POS (Visa and Visa Electron) Processing Specifications
V.I.P. Single Message System POS (Visa and Visa Electron) Technical SpecificationsVolume 1
V.I.P. Single Message System POS (Visa and Visa Electron) Technical
SpecificationsVolume 2
Extended Access manuals

Extended Access Installation Guide
Extended Access Administration Guide
Extended Access Security Administration Guide
Extended Access Management Operators Guide
Extended Access Management Installation Guide
Extended Access Server Endpoint Guide
Visa Extended Access Server manuals

Visa Extended Access Manuals Interface SpecificationsInterface SpecificationsV.I.P.
Processing
Visa Extended Access Manuals Interface SpecificationsBASE II and Other File Processing
Visa Settlement Funds Transfer Guide
VisaNet Documentation Automation Service (VDAS) Processing Guide
VisaNet Settlement Services (VSS) Service Activation Guide
VisaNet Settlement Services (VSS) Users Guide, Volume 1, Specifications
VisaNet Settlement Services (VSS) Users Guide, Volume 2, Reports
1-8

15 May 2013
General Rules
1.1.C.2.c
15 May 2013
The Visa Products and Services manuals include:
3-D Secure Specification:

3-D Secure Security Requirements Enrolment and Access Control Servers 70016-01,
1 January 2004;
Functional Requirements Access Control Server 70002-01 Version 1.0.2 L, 06 May 2006;
Functional Requirements Merchant Server Plug-In 70003-02 Version 1.0.2, 06 May
2006; and
Protocol Specification Core Functions 70000-02 Version 1.0.2 L Technical Bulletin,
17 April 2006.
Card Recovery Bulletin Users Guide
Chip Electronic Commerce Specifications Version 1.0
Cross-Border Acquiring Planning and Implementation Guide
Cross-Border Acquiring Service Quality Guarantee
Cross-Border Issuing Planning and Implementation Guide
Cross-Border Issuing Service Quality Guarantee
DCC Acquirer and Merchant Standards Manual
EMV Common Payment Application Specification
EMV Contactless Specification for Payment Systems Book C-3
EMV Integrated Circuit Card Specifications for Payment Systems
EMV Integrated Circuit Card Terminal Specification for Payment Systems
Fraud Reporting System Users Guide
Global Customer Assistance Services Member Guide
Global Instant Card Personalization Issuance Security Standards
Global Logical Security Validation Requirements for Card Personalisation Vendors
Global Physical Security Validation Requirements for Card Vendors
Global Security Validation Requirements for Over-the-Air Secure Element Personalization Vendors
Guidelines for Terminated Merchant Databases
International Automated Referral Service Users Guide
Member Fraud Control Manual
Mobile Application enabled for Visa payWave (MAV) - Requirements and Recommendations
Original Credits Member Requirements Manual
Payment Card Industry Data Security Standards (PCI DSS)
Payment Card Industry Payment Application Data Security Standards (PCI PA-DSS)
Payment Card Industry (PCI): Point-to-Point Encryption Solution Requirements and Testing
Procedures
Payment Card Industry (PCI): POS PIN Entry Device Security Requirements
Payment Technology Standards Manual
Transaction Acceptance Device Requirements
V PAY Operating Regulations
Verified by Visa Acquirer and Merchant Implementation Guide
Verified by Visa Issuer Implementation Guide
Verified by Visa Issuer Implementation Guide: Activation During Shopping
Visa Chip Security Program - Security Testing Process
Visa Contactless Payment Specification Version 2.0.2
Visa Contactless Payment Specification Version 2.1
Visa Contactless Payment Specification Version 2.1.1
Visa Drive Member Implementation Guide Version 1.0
Visa EMV Application Selection Requirements and Recommendations
Visa Europe Commercial Products Program Requirements
Visa Europe Commercial Solutions Program Requirements

1-9
General Rules
1.1.C.2.d
1.1.C.3
1-10
Visa Europe Contactless Terminal Requirements and Implementation Guide

Visa Europe Fee Guide
Visa Europe Fraud Performance Program Guide
Visa Europe Global Brand Protection Program Guide
Visa Europe Prepaid Card Distribution Requirements
Visa Europe Prepaid Card Products Member Implementation Guidelines
Visa Global ATM Member Guide
Visa Global Physical Security Validation Requirements for Data Preparation Encryption Support and
Fulfilment Card Vendors
Visa Global Security Requirements for Secure Element Vendors and OTA Service Providers
Visa Infinite Planning Guide
Visa Information Management Services Terms and Conditions
Visa Information Management Services Terms of Use
Visa Europe IntelliLink Spend Management Services Participation Agreement
Visa Europe IntelliLink Spend Management Terms of Use
Visa Integrated Circuit Card Specifications
Visa Interchange Directory
Visa International Airline Program Guide
Visa International Card and Marks Specifications
Visa International Prepaid Card Products Program Guidelines
Visa International Travelers Cheque Operating Regulations
Visa Merchant Alert Service User Guide
Visa Merchant Fraud Performance Program Guide
Visa Mobile Contactless Payment Specification (VMCPS)
Visa Mobile Gateway Logical and Physical Security Requirements
Visa Mobile Gateway Specifications
Visa Money Transfer Member Implementation Guide
Visa Multinational Program Guide
Visa Olympic Tool Kit
Visa Product Brand Standards
The PIN Management Requirements Documents include:
PCI PIN Transaction Security (PTS) - PIN Security Requirements
PCI PIN Transaction Security (PTS) - Point of Interaction (POI) Modular Security Requirements
Visa Europe forms
The Visa Europe forms include:
Acquirer Registration Form
Card Design Member Self-Certification Form
DCC Merchant Registration Form
Funds Transfer Instruction Form
Instant Card Personalization Issuance Self-Audit Questionnaire
Visa Europe Agent Registration and Designation Form
Visa Europe PIN Security Self Audit Requirements and Forms
Visa Electronic Commerce Acquirer Self-Certification Form
Visa Global Customer Assistance Services Commitment Form

15 May 2013
General Rules
1.1.C.4
Member Letters
Whenever there is an addition or an amendment to the Visa Europe Operating Regulations, Visa Europe
shall publish a letter to its Members to inform the Members of the addition or amendment. The
addition or amendment set out in such a letter shall form part of the Visa Europe Operating Regulations
from the date that the letter is published or, where an effective date is specified in that letter, from that
effective date.
1.1.D
Variances to the Visa Europe Operating Regulations
1.1.D.1
Variances and Waivers

A Member must submit any request for a variance or a waiver to any rule in the Visa Europe Operating
Regulations to Visa Europe for prior approval.
1.2

REGULATIONS
A Member may only use the Visa Europe Operating Regulations in connection with the Visa Enterprise.
A Member must not modify, copy, download, transfer or print the Visa Europe Operating Regulations (in
whole or in part) for any other purpose without the express written permission of Visa Europe.
The Visa Europe Operating Regulations govern the relationship between Visa Europe and its Members.
The Visa Europe Operating Regulations do not confer any rights or privileges of any kind on any third
parties, except on Visa Inc. where the Visa Europe Operating Regulations expressly confer such rights or
obligations on Visa Inc. Visa Europe reserves the right to amend, modify, delete or otherwise change
(in accordance with the procedure set out in Section 1.1.C.4), or grant any variances or wavers to, any
rules set out in the Visa Europe Operating Regulations at any time, and if made after the publication date
noted in the Visa Europe Operating Regulations, such changes will be reflected in the next published
version of the Visa Europe Operating Regulations.
1.3
APPLICABLE LAWS
A Member must comply with all applicable laws. In the event of any conflict between the Visa Europe
Operating Regulations and any applicable law, the requirements of applicable law govern.
1.4
CONFIDENTIALITY
A Member must:
Maintain the confidentiality of any information not available to the general public, which has
been disclosed by Visa Europe to that Member, including the Visa Europe Operating Regulations
and any technical specifications (Confidential Information), in strict confidence.
Confidential Information shall not include any information that:
is or becomes generally available to the public other than as a result of a disclosure by the
Member;
is, at the time of disclosure by Visa Europe to the Member, in the possession of the
Member or becomes available to the Member from a source (other than Visa Europe) that
is not prohibited from disclosing such information by contractual, legal, equitable or
fiduciary obligation to Visa Europe or Visa Inc;
is independently developed by a third party who did not have access to the Confidential
Information;
Not disclose (save where expressly permitted or directed by Visa Europe), or allow its
directors, officers, agents, representatives, employees or Affiliates to disclose, any
Confidential Information except as is necessary for the purpose of fulfilling the Members
obligations under the Visa Europe Operating Regulations in the conduct of the Members
business, in which case the disclosure must be subject to a written agreement preserving the
confidentiality of the disclosed Confidential Information in terms no less restrictive than the
terms set out in this Section 1.4;
15 May 2013

1-11
General Rules
1.5
1.5.A
Store and handle Confidential Information in such a way as to prevent unauthorized

disclosure;
Take reasonable measures to protect Confidential Information and treat it with at least the
degree of care with which a Member treats its own confidential and proprietary
information;
Immediately upon Visa Europes written request, return to Visa Europe, or destroy, originals
and all copies of any Confidential Information in any medium and, if required by Visa Europe,
certify that it has done so;
Notify Visa Europe immediately in the event that the Member becomes legally compelled to
disclose any Confidential Information and, if legally required to disclose any Confidential
Information, only disclose that portion that it is advised by legal counsel that it is legally
required to disclose; and
Only process and transfer personal data (whether or not it is classified as Confidential
Information) in accordance with the Visa Europe Operating Regulations and applicable laws.
VISA EUROPE RIGHTS

Right to Monitor, Audit, Inspect and Investigate
Visa Europe may:
Inspect the premises of a Member at any time and that Member must pay a fee to Visa Europe
for this inspection;
Audit the records and procedures of any Issuer, including the following procedures:
Shipping and storage security procedures; and/or
Procedures for issuance and distribution;
For Issuers of Visa Commercial Cards, require the Issuer to impose an obligation on its agents
and other entities participating in that Issuers Multinational Programs, to permit Visa Europe
to audit those agents and other entities;
Monitor an Acquirer to determine disproportionate fraud-to-sales ratios; and
Effective from 1 July 2012, perform periodic audits, at the Member's expense, to ensure that
the Member, its agents, its Merchants and its Merchants' agents comply with the:
Visa Europe System Manuals; and
PIN Management Requirements Documents.
A Member shall include provisions in its agreements with its Merchants, Approved Manufacturers,
Third-Party Personalizers and agents that allow Visa Europe to:
Inspect the premises of such entities at any time;
Monitor such entities to determine disproportionate fraud-to-sales ratios; and
Conduct security inspections at the premises of any such entities that are identified as having
excessive fraud levels.
If Visa Europe inspects the premises of any of a Members Merchants, Approved Manufacturers, ThirdParty Personalizers or agents, that Member must pay a fee to Visa Europe for such inspection.
A Member shall include provisions in its agreements with its Merchants with whom it has contracted
to sell Prepaid Cards that allow Visa Europe to audit the records and procedures of such Merchants,
including auditing the following:
Shipping and storage security procedures; and/or
Procedures for issuance and distribution.
1.5.B
Member Obligations
A Member must, and include provisions in its agreements with its Merchants, Approved
Manufacturers, Third-Party Personalizers or agents obliging those parties to, cooperate fully with Visa
Europe in any investigation or onsite review. This cooperation includes providing access to the
premises and to all pertinent records and releasing any information to Visa Europe upon Visa Europes
request.
1-12

15 May 2013
General Rules
1.5.C
Right to Protect
Visa Inc. and Visa Europe are not obliged to take any actions to protect any Member, Merchant or
Cardholder from financial loss.
A Member must provide, in its agreements with Merchants, Approved Manufacturers, Third-Party
Personalizers or agents, a provision that enables the Member to limit or terminate its agreements with
its Merchants, Approved Manufacturers, Third-Party Personalizers or agents upon instruction by Visa
Europe. The Member must terminate or limit those agreements when requested to do so by Visa
Europe.
1.6
1.6.A
REGULATION ENFORCEMENT
Fines and Penalties
Visa Europe may impose fines and penalties on its Members for failure to comply with the Visa Europe
Operating Regulations.
1.6.B
Fines and Penalties Process
1.6.B.1
Investigation
Where a suspected violation, by a Member, of a rule set out in the Visa Europe Operating Regulations
comes to the notice of Visa Europe, Visa Europe will investigate the suspected violation and promptly
notify that Member that either:
No violation has been committed; or
A violation has been committed, in which case, Visa Europe will state the action to be taken
by the Member and/or Visa Europe as a result of such violation, including specifying a time
frame for the Member to remedy the violation.
1.6.C
Fines and Penalties Rules
1.6.C.1
Repetitive Violations
A Member shall be deemed to have committed a repetitive violation if that Member commits a
violation of a rule set out in the Visa Europe Operating Regulations and, that same Member, commits any
repeat violation of that same rule within a 12-month period starting from the date by which the first
violation is required to be rectified (in accordance with the notification from Visa Europe pursuant to
Section 1.6.B.1). In addition to any other fines and penalties set out in the Visa Europe Operating
Regulations for violating that rule, Visa Europe may impose the fines specified in Table 1-1.
1.6.C.2
Investigative Costs
Visa Europe may require a Member to reimburse all investigative costs incurred by Visa Europe in
investigating a suspected violation of any rule set out in the Visa Europe Operating Regulations by that
Member in accordance with Section 1.6.C.3 and Table 8-25. This is in addition to any fines that may be
imposed for the violation.
1.6.C.3
Fine Payment
Visa Europe may collect any fine or investigative cost from a Member via the Visa System. The Member
will receive a notification from Visa Europe in respect of such cost or fine.
15 May 2013

1-13
General Rules
1.6.D
Fines and Penalties Schedule
1.6.D.1
General
Visa Europe may collect the fine listed in the first line of Table 1-1 below, for any first violation of a rule
set out in the Visa Europe Operating Regulations where no specific fine has been prescribed for that
violation elsewhere in the Visa Europe Operating Regulations.
Visa Europe may collect the fines listed in Table 1-1 (which shall escalate as set out in that table) for any
repetitive violations (as described in Section 1.6.C.1) where no specific fines have been prescribed for
repeat violations of a rule elsewhere in the Visa Europe Operating Regulations. Where a specific fine has
been prescribed for the first violation only elsewhere in the Visa Europe Operating Regulations, the
escalation fines in Table 1-1 (that is, the fines listed after the first line of Table 1-1) shall be in addition to
that fine for each repetitive violation.
Table 1-1
1.6.D.2
Violation
Visa Europe Action or Fine
First violation of rule
Warning letter with specific date for correction and US

$500 fine
Second violation of same rule in a 12-month period

after date of correction specified in the notification
of first violation
US $5,000 fine
Third violation of same rule in a 12-month period

of first violation
US $10,000 fine
Fourth violation of same rule in a 12-month period

of first violation
US $25,000 fine
5 or more violations of same rule in a 12-month

period after date of correction specified in the
notification of first violation
At Visa Europes discretion
If the 12-month period is not violation-free and the

fines total US $25,000 or more
Additional fine equal to all fines levied during that 12month period
Egregious Violations
Members that perform an Egregious Violation of the Visa Europe Operating Regulations may be levied a
fine as set out in Table 1-2.
Table 1-2
1-14
General Schedule of Fines
General Penalty Schedule-Egregious Violations
Violation
First violation of regulation
Warning letter with specific date for correction and

50,000 fine (payment of the fine shall be suspended
until end date for correction)
Second violation of the same regulation in a 12month period after notification of first violation
100,000
Monthly increase thereafter for non-correction of

same violation
150,000 above previous months total penalties. For

example, month 3=300,000; month 4=450,000
and so forth
Eight or more violations of the same regulation in a

12-month period after notification of first violation
Visa Europe board discretion
If the 12-month period is not violation-free and the

penalties total 250,000 or more
Additional penalty equal to all fines levied during that

12-month period

15 May 2013
General Rules
1.6.D.3
Penalties for Non-Compliance with the Verified by Visa Global Performance Enhancement Program
All Issuers, Acquirers and Merchants that conduct Transactions using Verified by Visa must comply
with the requirements of the Verified by Visa Global Performance Enhancement Program as specified
in the:
Verified by Visa Acquirer and Merchant Implementation Guide, in the case of an Acquirer; and
Verified by Visa Issuer Implementation Guide and Issuer Implementation Guide: Activation During
Shopping, in the case of an Issuer.
If Visa Europe determines that an Issuer, an Acquirer or a Merchant has failed to meet the requirements
set out in the Verified by Visa Acquirer and Merchant Implementation Guide, Verified by Visa Issuer
Implementation Guide and Verified by Visa Issuer Implementation Guide: Activation During Shopping (as
appropriate), that Issuer or that Acquirer or, in the case of Merchants, that Merchants Acquirer, may,
at Visa Europes discretion, be subject to the fines and penalties in Table 1-1.
1.6.D.4
Data Quality Improvement Compliance Program Fines

An Acquirer must ensure that all Authorization Requests and Clearing Records contain complete and
valid data as set out in the Visa Europe System Manuals for Transactions processed using the Visa
Europe Clearing and Settlement Service and the VisaNet Manuals for Transactions processed using the
Visa Inc Systems. If Visa Europe determines that an Acquirer has failed to do so, that Acquirer may, at
Visa Europes discretion, be subject to the fines and penalties set out in Table 1-3.
Table 1-3
Data Quality Improvement Compliance Program Fines
Violation
Time Period
Problem Not Resolved After Second Notification Letter

Problem not resolved after receipt
of notification
60 calendar days
US $5,000

of notification
90 calendar days
US $10,000

of notification
120 calendar days, plus every 30

calendar days for each
subsequent month until
compliance is achieved
US $25,000 per month
Problem not resolved by the

agreed-upon date
Agreed-upon resolution date
US $5,000
Problem not resolved
Within 30 calendar days of the

agreed-upon resolution date
US $10,000
Problem not resolved
Within 60 calendar days of the

agreed-upon resolution date, plus
every 30 calendar days for each
subsequent month until
compliance is achieved
US $25,000 per month
Resolution Date Not Met
1.6.D.5
Penalty for Issuer Failure to Issue PINs
1.6.D.5.a
If an Issuer fails to issue a PIN in accordance with Section 3.1.G, it may, at Visa Europes discretion, be
subject to the fines set out in Table 1-1.
1.6.D.5.b
An Issuer is liable for this penalty for each calendar quarter, or portion thereof, in which it does not
meet the PIN issuance or certification requirements.
15 May 2013

1-15
General Rules
1.6.D.6
Issuer Penalties for Excessive Decline Rates Electronic Commerce Indicator Value 6
An Issuer that does not comply with the criteria specified in Section 3.2.C.5 may, at Visa Europes
discretion, be subject to the fines in Table 1-4.
Table 1-4
1.6.D.7
1.6.D.7.a
Issuer Penalties for Excessive Decline RatesElectronic Commerce Indicator Value 6
Violation
First violation of rule
Warning letter with specific date for

correction and US $15,000 fine
Second violation of same rule in a 12month period after date of

correction as specified in notification of first violation
US $30,000 fine
Third violation of same rule in a 12month period after date of

US $45,000 fine
Fourth violation of same rule in a 12month period after date of

US $50,000 fine
Five or more violations of same rule in a 12month period after

date of correction as specified in notification of first violation
At the discretion of Visa Europe
Electronic Commerce Indicator 6 Decline Compliance Program

Issuer Penalties for Excessive Decline RatesElectronic Commerce Indicator (ECI) 6
An Issuer will be highlighted on a report if:
Decline Responses are sent to at least 1,000 Authorization Requests that are coded with an
ECI value of 6; and
The Authorization Requests total at least 500,000 for the reporting month.
This report will indicate whether the Decline Response rate to Authorization Requests of Transactions
coded with an ECI value of 6 has reached:
30 to 50 percent, refer to Section 1.6.D.7.b; or
More that 50 percent, refer to Section 1.6.D.7.c.

Issuers exceeding these rates may be subject to the fines in Table 1-5.
1.6.D.7.b
Level IWarning Letter

Any Issuer that has a decline rate of 30 to 50 per cent for any given month will be notified with a letter
reminding the Issuer of the rules regarding declining Authorization Requests coded with an ECI value
of 6.
1.6.D.7.c
Level IIWarning Letter

Any Issuer that has a decline rate of 50 per cent or more for any given month will be notified with a
letter requesting that corrective action and/or plan and/or compelling business justification be
provided by a specific date. The Member will be required to respond with:
An explanation of the high decline rate and/or business justification;
A time schedule to address the high decline rate; and
Corrective action.
1-16

15 May 2013
General Rules
Table 1-5
1.6.D.8
Violation
First violation
Level I or level II warning letter (see Section 1.6.D.7.b and Section 1.6.D.7.c)
with specific date for correction
15,000 fine if no corrective action and/or plan and/or compelling
business justification within a one-month time frame
Second violation within a 12

month period
Second Letter
business justification for second month in a row
Third violation within 12 month

period
Third letter
business justification for third month in a row
Fourth violation or in 12 month

period
Fourth letter
business justification for fourth month in a row
Five or more violations of same

regulation in a
12-month period after
At the discretion of the Visa Europe Board
Acquirer Penalties for Incorrect Use of Electronic Commerce Indicator Values

An Acquirer may, at Visa Europes discretion, be subject to the penalties and fines specified in
Table 1-6 if that Acquirer does not identify an Electronic Commerce Transaction with the correct
Electronic Commerce Indicator values specified in the following exhibits:
For those using Visa Europe Authorization Service and the Visa Europe Clearing and
Settlement Service:
Visa Europe Clearing and Settlement Record Requirements (Exhibit 2M);
Required Message Content for Visa Europe Systems Financial Transactions (Exhibit 3C); and
Required Message Content for Visa Europe Systems Authorization Requests (Exhibit 3D).
For those using V.I.P. System and BASE II:

BASE II Record Requirements (Exhibit 2L);
Required Message Content for VisaNet Financial Transactions (Exhibit 3A); and
Required Message Content for VisaNet Authorization Requests (Exhibit 3B).
Table 1-6
15 May 2013
Issuer Penalties for Excessive Decline RatesElectronic Commerce
Acquirer Penalties for Incorrect Use of Electronic Commerce

Indicator Values
Violation
Visa Europe Action, Notification or Fine
Warning
Notification of violation including specific date for correction, not to

exceed three months
Uncorrected violation (Month 4)
Acquirer assessed US $5,000 fine per Merchant or IPSP identified
Uncorrected violation (Month 5)
Acquirer assessed US $10,000 fine per Merchant or IPSP identified
Uncorrected violation (Months

612)
Acquirer assessed US $25,000 fine each month per Merchant or IPSP

1-17
General Rules
Table 1-6
1.6.D.9
1.6.D.9.a
Acquirer Penalties for Incorrect Use of Electronic Commerce

Indicator Values (Continued)
Violation
Visa Europe Action, Notification or Fine
Uncorrected violation (Months

1318)
Visa Europe may require the Acquirer to terminate its agreement with the
Merchant or IPSP and Visa Europe may suspend the Merchant or IPSP
from participation in the Visa System
Uncorrected violation (Month 19

and subsequent months)
Merchant or IPSP and Visa Europe may permanently disqualify the
Merchant or IPSP from participation in the Visa System
Acquirer Penalties for Incorrectly Identifying Online Gambling Transactions in Authorization

Requests
An Authorization Request for an Online Gambling Transaction must contain correct data and include
both:
Merchant Category Code 7995; and
POS Condition Code Field 25 Value 59, as set out in the Required Message Content for Visa
Europe Systems Authorization Requests (Exhibit 3D) for those using the Visa Europe
Authorization Service and the Required Message Content for VisaNet Authorization Requests
(Exhibit 3B) for those using the V.I.P. System.
If the Acquirer fails to comply with the Authorization Request requirements, then Visa Europe will
notify the Acquirer of the violation.
If the violation is not corrected within seven days, then the Acquirer may, at Visa Europes discretion,
be subject to the penalties and fines specified in Table 1-7.
Table 1-7
1.6.D.9.b
1-18

Authorization Requests
Violation
First violation
US $10,000 fine per Merchant URL or Sponsored Merchant URL

identified
Second violation within a 12month period

identified
Third violation within a 12-month

period

identified
Four or more violations within a

12-month period
Merchant or Sponsored Merchant and Visa Europe may permanently
disqualify the Merchant or Sponsored Merchant from participation in the
Visa System
Visa Europe may prohibit an Acquirer from contracting with a new Online Gambling Merchant for a
period of one year or more if one or more of that Acquirers Online Gambling Merchants are identified
as failing to comply with Section 1.6.D.9.a for a period of four or more months during any 12month
period.

15 May 2013
General Rules
1.6.D.10
Acquirer Penalties for Online Gambling Credit Compliance Program

An Acquirer may, at Visa Europes discretion, be subject to the penalties specified in Table 1-8 if any of
that Acquirers Online Gambling Merchants are in the Online Gambling Credit Compliance Program,
as specified in Section 4.18.I.
Table 1-8
1.6.D.11
Acquirer Penalties for its Online Gambling Merchants in the Online Gambling Credit
Compliance Program
Violation
One or more Online Gambling Merchants in the

Online Gambling Credit Compliance Program for up
to three months in a 12month period
US $50 per credit over the 5% threshold set out in
One Online Gambling Merchant in the Online

Gambling Credit Compliance Program for four or
more months in a 12month period
Visa Europe may require the Acquirer to terminate

its agreement with that Merchant and to
permanently disqualify that Merchant from
participation in the Visa System
One or more Online Gambling Merchants in the

Online Gambling Credit Compliance Program for four
or more months in a 12month period
Visa Europe may prohibit the Acquirer from

contracting with a new Online Gambling Merchant
for a period of one year or more
Section 4.18.I.1.b
Penalty for Member Failure to Comply with Fraud Activity Reporting

If a Member fails to comply with the requirements set out in Section 3.16.A, that Member may, at Visa
Europes discretion, be subject to the fines set out in Table 1-9.
Table 1-9
Issuer Penalties for Failure to Comply with Fraud Activity Reporting
Occurrence
Warning Letter
Suspension of
Fraud Chargeback
Rights1
Fine (Minimum
Amount)
Onsite Member
Audit
First calendar
quarter
Yes
Not applicable
$0
Not applicable
Second
consecutive
calendar quarter
Yes
Not applicable
$0
Not applicable
Third consecutive
calendar quarter
Not applicable
90 calendar days
US $25,000
Not applicable
Fourth consecutive
calendar quarter
Not applicable
180 calendar days
US $50,000
Yes
Fifth consecutive
calendar quarter
Not applicable
Until compliance
Visa Europes
decision based
upon re-evaluation
Not applicable
1. Chargeback reason codes are set out in the Dispute Resolution Rules.
15 May 2013

1-19
General Rules
1.6.D.12
Acquirer Penalty for Member Failure to Comply with PIN Security Requirements and PIN Security
Self-Audit Requirements
A Member may, at Visa Europes discretion, be subject to the fines specified in Table 1-10 if that
Member fails to comply with Section 2.1.F.1 to Section 2.1.F.2.
Table 1-10
1.6.D.13
Calendar Days
Fine
Within 29 calendar days of its annual due date
No fine
Within 30 calendar days to 59 calendar days of its annual due date
US $10,000 fine
US $10,000 fine
US $10,000 fine
Within 120 calendar days and every 30 calendar days of its annual due date
US $25,000 fine
Acquirer Penalties for Merchants Exceeding Acceptable Chargeback Ratios

An Acquirer that has Merchants placed in the Global Merchant Chargeback Monitoring Program and/
or the Global Brand Protection Program may, at Visa Europes discretion, be subject to the penalties set
out in Table 1-11, Table 1-12 and Table 1-13. The Chargeback ratio referred to is two percent Chargeback
of all International Transactions and Country-to-Country Transactions that have originated from the
Merchants, Sponsored Merchants, High Brand-Risk Merchants, High Brand-Risk Sponsored
Merchants and High Brand-Risk Internet Payment Service Providers.
Table 1-11
1-20
Acquirer Fines for Member Failure to Comply with PIN Security Requirements and PIN
Security Self-Audit Requirements
Acquirer Penalties for Merchants in the Global Merchant Chargeback Monitoring

Program
Event
Month
Merchant meets or exceeds the specified

Chargeback ratio
Months 13
Three-month remediation
period to reduce Chargebacks
No fine

Chargeback ratio
Months 410
US $100 per Chargeback for

every month the Merchant
meets or exceeds the program
thresholds
If the Acquirer and/or
Merchant have not
implemented procedures to
reduce Chargebacks, Visa
Europe may assess a fine of
US $200.

Chargeback ratio
Month 11 and
subsequent
months
US $100 per Chargeback for

every month the Merchant
meets or exceeds the program
thresholds
Merchant have not
US $200.
Visa Europe may assess a fine
of US $25,000.
Visa Europe may disqualify
the Merchant from
participation in the Visa
System.

15 May 2013
General Rules
Table 1-12
Effective until 31 May 2011, Acquirer Penalties for its Electronic Commerce High-Risk
Telemarketing Merchants in the Global Merchant Chargeback Monitoring Program
Event
Month

Chargeback ratio
Months 13
US $100 per Chargeback per

month for each identified
Merchant Outlet

Chargeback ratio
Months 45
If the Acquirer and/or Merchant

have not implemented
procedures to reduce
Chargebacks, Visa Europe may
assess a fine of US $200.

Chargeback ratio
Month 6 and
subsequent
months

Merchant have not
US $200.
the Merchant from
System.
Visa Europe may disqualify the
Merchant from participation in
the Visa System

Chargeback ratio without an effective Chargeback
reduction plan, and two of the following levels of
Chargeback activity are reached:
Merchants Chargeback ratio is two or more
times the Chargeback ratio in a single month
Single month
Merchant is assessed fees for 3,000 or more

Chargebacks in a single month
Single month
Merchant is assessed a total of US $1 million or

more in Global Merchant Chargeback
Monitoring Program fees
When reached
Acquirer does not identify a High-Risk Electronic

Commerce Merchant or High-Risk Telemarketing
Merchant with the correct Merchant Category
Code, as specified in Section 2.3.J.3.a
When violation
occurs
Table 1-13
15 May 2013
US $25,000 per Merchant per

month
Effective from 1 June 2011, Acquirer Penalties for their High Brand-Risk Merchants,
Sponsored Merchants and High Brand-Risk Sponsored Merchants in the Global Brand
Protection Program
Event
Month
High Brand-Risk Merchant, Sponsored Merchant

or High Brand-Risk Sponsored Merchant meets or
exceeds the specified Chargeback ratio
Months 13
US $100 per Chargeback per

month for each identified
Merchant Outlet

Months 45
If the Acquirer and/or Merchant,

High Brand-Risk Merchant,
Sponsored Merchant or High
Brand-Risk Sponsored Merchant
have not implemented
procedures to reduce
Chargebacks, Visa Europe may
assess a fine of US $200.

1-21
General Rules
Table 1-13
Effective from 1 June 2011, Acquirer Penalties for their High Brand-Risk Merchants,
Sponsored Merchants and High Brand-Risk Sponsored Merchants in the Global Brand
Protection Program (Continued)
Event
Month

Month 6 and
subsequent
months

Merchant, High Brand-Risk
Merchant, Sponsored
Merchant or High Brand-Risk
Sponsored Merchant have not
US $200.
the Merchant, High BrandRisk Merchant, Sponsored
Merchant or High Brand-Risk
Sponsored Merchant from
System.
Visa Europe may disqualify the
Merchant, High Brand-Risk
Merchant, Sponsored Merchant
or High Brand-Risk Sponsored
Merchant from participation in
the Visa System

exceeds the specified Chargeback ratio without an
effective Chargeback reduction plan, and two of
the following levels of Chargeback activity are
reached:
1-22
High Brand-Risk Merchant, Sponsored

Merchant or High Brand-Risk Sponsored
Merchants Chargeback ratio is two or more
times the Chargeback ratio in a single month
Single month

Merchant is assessed fees for 3,000 or more
Chargebacks in a single month
Single month

Merchant is assessed a total of US $1 million or
more in Global Brand Protection Program fees
When reached
Acquirer does not identify a High Brand-Risk

Merchant with the correct Merchant Category
Code, as specified in Section 2.3.J.3.a
When violation
occurs
US $25,000 per Merchant per

month

15 May 2013
General Rules
1.6.D.14
Penalties for Violations of the Acquirer Performance Metric Program

The Acquirer Performance Metric Program monitors the Acquirers overall International and Countryto-Country Chargeback performance.
An Acquirer placed in the Acquirer Performance Metric Program may, at Visa Europes discretion, be
subject to the penalties set out in Table 1-14. The Chargeback ratio referred to in Table 1-14 is 1.5 per
cent Chargeback of all International and all Country-to-Country Transactions that have originated from
that Acquirer.
Table 1-14
1.6.D.15
Event
Acquirer meets or exceeds the Chargeback ratio

thresholds
US $25,000 for every month the Acquirer meets or

exceeds the program thresholds

thresholds more than three times in a rolling 12month period
US $50,000 for every month the Acquirer meets or

exceeds the program thresholds

thresholds more than six times in a rolling 12month period
US $100,000 for each subsequent month the thresholds

are met or exceeded and the Acquirer is eligible for the
implementation of risk reduction procedures, as
specified in Section 2.2.A.
Penalties for Member Failure to Comply with the Electronic Commerce Merchant Monitoring
Program
An Acquirer may be subject to the penalties specified in Table 1-15 if it fails to terminate a Merchant,
Internet Payment Service Provider (IPSP), or Sponsored Merchant that:
Displays a Licensed Mark on its website; and/or
Accepts Cards,
in such a way that is deemed to bring the Visa brand or organisation into disrepute.
Table 1-15
15 May 2013
Penalty Schedule for Non-Compliance with the Acquirer Performance Metric Program
Acquirer Penalties for Non-Compliance with the Electronic Commerce Merchant

Monitoring Program
Event
First identification of a Merchant or its principals,

IPSP or Sponsored Merchant deemed to be bringing
the brand into disrepute
Notification of violation sent to the Acquirer with a

request that the URL of either the Merchant or the
Sponsored Merchant be terminated within three
working days
Merchant or its principals, IPSP or Sponsored

Merchant is not terminated within three working
days of notification
150,000 fine per URL of either the Merchant or the

Sponsored Merchant
Second identification of the same Merchant or its

principals, IPSP, or Sponsored merchant identified in
a 12-month period and Member failure to terminate
within the required time frame (three further
working days)

Sponsored Merchant
Third identification of the same Merchant or its

principals, IPSP, or Sponsored Merchant identified in
a 12-month period, and Member failure to terminate
within the required time frame (three further
working days)

Sponsored Merchant

1-23
General Rules
Table 1-15
1.6.D.16
Acquirer Penalties for Non-Compliance with the Electronic Commerce Merchant

Monitoring Program (Continued)
Event
Fourth identification of the same Merchant or its

principals, IPSP, or Sponsored Merchant identified in
a 12-month period and Member failure to terminate
within required time frame (three further working
days)
1,000,000 fine per URL of either the Merchant or

Sponsored Merchant
Any further identification of the same Merchant or

its principals, IPSP, or Sponsored Merchant
identified in a 12-month period and Member failure
to terminate within the required time frame (three
further working days)
Visa Europe will assess further penalties and/or revoke

Acquiring privileges
Penalties for Member Failure to Comply with the Chip Interoperability Compliance Program
1.6.D.16.a
A Member may be subject to the Chip Interoperability Compliance Program if Visa Europe determines
that the Member satisfies the conditions set out in Section 3.3.A.1.d or Section 4.8.C.1.c.
1.6.D.16.b
A Member may, at Visa Europes discretion, be subject to the penalties specified in Table 1-16 if Visa
Europe determines that the Member, that is subject to the Chip Interoperability Compliance Program
in accordance with Section 3.3.A.1.d or Section 4.8.C.1.c, has failed to either:
Establish and commit to an agreed-upon Chip interoperability resolution plan; or
Make satisfactory progress toward resolution of the Chip interoperability problem in

accordance with any agreed-upon Chip interoperability resolution plan and provide progress
reports to Visa Europe.
Table 1-16
1-24
Member Penalties for Non-Compliance with the Chip Interoperability Compliance

Program
Violation
Initial identification and confirmation of a Chip

interoperability problem.
Member receives notification that:
Chip interoperability problem not addressed by

providing an agreed-upon resolution plan to Visa Europe
or the agreed-upon resolution plan is not followed within
30 calendar days of initial notification.
10,000 fine

or the agreed-upon resolution plan not followed within
60 calendar days of initial notification.
50,000 fine

90 calendar days of the initial notification.
100,000 fine

120 calendar days or more of initial notification.
100,000 fine and 100,000 per subsequent

month and the case will be referred to the Visa
Europe Board for their consideration
The Member may be fined; and

The Member must establish and commit to an
agreed-upon resolution plan to resolve the
Chip interoperability problem to Visa Europe
within 30 calendar days of such notification.

15 May 2013
General Rules
1.6.D.17
Penalty Schedule for Non-Compliance with Chip Data Processing Requirements

Members not complying with the requirements in Section 4.8.C.5 and Section 4.8.C.6.b for processing
EMV chip data through the Visa Europe Authorization Service and the Visa Europe Clearing and
Settlement Service or BASE II may be subject to the fines in Table 1-17.
Table 1-17
Fines for Non-Compliance with Chip Data Processing Requirements (EMV Penalty)
Quarterly Reported Cardholder Expenditure Volume (CEV)(millions)
Monthly EMV fine due if not certified
0 - 104
10,500
105 - 809
33,600
more than 810
68,250
1.6.D.18
Chip and PIN Disputes Compliance Program

The Chip and PIN Disputes Compliance Program provides the framework for a Member or Members
agent to establish an agreed-upon resolution plan and effect a timely resolution.
1.6.D.18.a
Notification
A Member that is inappropriately processing EMV Transactions or disputes, or operating without due
diligence, will be contacted by Visa Europe to clarify their operational practices and, as necessary,
agree a corrective plan.
Visa Europe reserves the right to undertake an on-site review and/or impose sanctions, should any of
the following occur:
An action plan cannot be agreed; and/or
An agreed action plan is not delivered within the agreed time frame.
1.6.D.18.b
Penalties
Should satisfactory corrective action not be taken by an identified Member, penalties may be charged
in accordance with Table 1-18.
Table 1-18
15 May 2013
Member Penalties for Non-Compliance with the Chip and PIN Disputes Compliance
Program
Beginning of Month
Status of Violation
Month 1
Initial confirmation of violation
Member is warned in writing that

Visa Europe will take action if the
situation is not addressed to the
satisfaction of Visa Europe within
30 calendar days
Month 2
Unaddressed violation
Member is provided with a

secondary warning that fines
may apply if the situation is not
addressed to the satisfaction of
Visa Europe within 60 calendar
days
Months 4 - 5
Member is fined 27,000 per

month
Month 6+
Member is fined 54,000 per

month

1-25
General Rules
1.6.D.19
Global Chip Fallback Monitoring Program
1.6.D.19.a
All Country-to-Country Transactions in the Territory that are Fallback Transactions will be monitored
under the Global Chip Fallback Monitoring Program.
1.6.D.19.b
The Global Chip Fallback Monitoring Program will identify Acquirers whose number of Fallback
Transactions are nearing or exceeding the threshold for Country-to-Country Transactions that are
Fallback Transactions.
Monitoring Thresholds
1.6.D.19.c
Visa Europe will, for Country-to-Country Transactions in the Territory, calculate the average number of
Fallback Transactions annually, based on the last quarter of the previous fiscal year1 using both:
The total number of Fallback Transactions taking place at ATMs versus the sum of both the
total number of Chip Transactions and the total number of Fallback Transactions taking place
at ATMs; and
The total number of Fallback Transactions taking place at Point-of-Transaction Terminals

versus the sum of both the total number of Chip Transactions and the total number of Fallback
Transactions taking place at Point-of-Transaction Terminals.
1.6.D.19.d
Based on the average number of Fallback Transactions, as specified in Section 1.6.D.19.c, Visa Europe
will, for each month during the following fiscal year, define the monthly:
Allowance, which is the maximum number of Fallback Transactions permitted for Country-toCountry Transactions; and
Threshold, which is 1.5 times the allowance.
1.6.D.19.e
Visa Europe will, on a monthly basis, monitor and compare both the:
Acquirers total number of Fallback Transactions taking place at ATMs versus the sum of both
the total number of Chip Transactions and the total number of Fallback Transactions taking
place at ATMs; and
Acquirers total number of Fallback Transactions taking place at Point-of-Transaction

Terminals versus the sum of both the total number of Chip Transactions and the total number
of Fallback Transactions taking place at Point-of-Transaction Terminals.
1.6.D.19.f
Acquirers must not exceed the threshold for Fallback Transactions.

Notification
1.6.D.19.g
Visa Europe will notify Acquirers annually, in writing, of the Visa Europe average as calculated in
Section 1.6.D.19.c.
1.6.D.19.h
Visa Europe will notify the Acquirer, in writing, when either:
The number of Fallback Transactions processed is nearing, but has not yet exceeded, the
threshold; or
The Acquirer has exceeded the threshold for Fallback Transactions.

Fines
1.6.D.19.i
Acquirers identified by the Global Chip Fallback Monitoring Program as exceeding the threshold, as
specified in Section 1.6.D.19.c, will be subject to a fine of 1.00 for each Fallback Transaction over the
allowance communicated by Visa Europe.
NOTE: Visa Europe may not assess a fine to an Acquirer if their total number of Fallback Transactions
is less than 1000.
1.
1-26
The last quarter of the preceding fiscal year shall be from July to September.

15 May 2013
General Rules
1.6.D.19.j
1.6.D.20
An Acquirer may be charged such fines as specified in Section 1.6.D.19.i on a monthly basis until that
Acquirer is identified as no longer exceeding the threshold for Fallback Transactions for the Territory.
Penalties for Incorrect Use of Dynamic Currency Conversion on International Transactions
An Acquirer must effect the timely resolution of a violation of a rule in the Visa Europe Operating
Regulations relating to Dynamic Currency Conversion by any of its Merchants offering Dynamic
Currency Conversion.
An Acquirer or an Acquirers Merchant that violates a rule in the Visa Europe Operating Regulations that
relates to Dynamic Currency Conversion on International Transactions may, at Visa Europes
discretion, be subject to the fines and penalties set out in Table 1-19.
Table 1-19
Dynamic Currency Conversion Fines and Penalties
Dynamic Currency
Conversion Action
Event
Registration
Acquirer fails to register

itself, or its Merchant
Outlet, in accordance
with Section 4.9.B.6
Notification to Acquirer by Visa Europe of violation

with specific date by which the Acquirer or Merchant
Outlet is required to be registered (the Registration
Notification)
Failure to register with

Visa Europe within 10
calendar days from the
date of the Registration
Notification
US $10,000 fine per unregistered Acquirer or

Merchant Outlet and an additional US $10,000 fine
per unregistered Acquirer or Merchant Outlet for
every 30 calendar days thereafter in which Acquirer or
Merchant Outlet remains unregistered
Failure to register within

30 calendar days from
the date of the
Registration Notification
In addition to the fine set out in the row above, Visa

Europe may both:
Merchant noncompliant with one or

more rules relating to
Dynamic Currency
Conversion
Notification to Acquirer by Visa Europe of violation

with specific date by which the Acquirer or Merchant
Outlet must correct violation or agree action plan (the
Violation Notification)
Failure to provide action

plan within 30 calendar
days from the date of
the Violation
Notification
US $10,000 fine per Merchant Outlet at which

violations are occurring and an additional US $10,000
fine per Merchant Outlet at which violations are
occurring for every 30 calendar days thereafter in
which the Merchant Outlet is still violating that rule
relating to Dynamic Currency Conversion
Merchant violation of a
rule relating to Dynamic
Currency Conversion
15 May 2013
Require the Acquirer to stop the Dynamic Currency

Conversion being offered at the unregistered
Merchant Outlet; and
Prohibit the Acquirer from providing Dynamic
Currency Conversion processing services for any of
its Merchants Merchant Outlet.

1-27
General Rules
Table 1-19
1.6.D.21
Dynamic Currency Conversion Fines and Penalties (Continued)
Dynamic Currency
Conversion Action
Event
Merchant violation of a
rule relating to Dynamic
Currency Conversion
(Continued)
Failure to provide action

plan within 60 calendar
days from the date of
the Violation
Notification
In addition to the fine set out in the row above, Visa

Europe may both:
Dynamic Currency
Conversion Approval
Revocation
Uncorrected violation of
Dynamic Currency
Conversion
requirements
Visa Europe may revoke any approval that it has given

to an Acquirer or an Acquirers Merchant Outlet to
conduct Dynamic Currency Conversion for:
Require the Acquirer to stop the Dynamic Currency

Conversion being offered at the relevant Merchant
Outlet; and
Prohibit the Acquirer from providing Dynamic
Currency Conversion processing services for any of
its Merchants Merchant Outlets.
Repeated violations and/or failure to remedy a

violation within a reasonable time frame, of the Visa
Europe Operating Regulations following notification
from Visa Europe to that Acquirer that it must
remedy such violation;
Repeated Cardholder complaints against that
Acquirer or that Acquirers Merchants Merchant
Outlet, within a three month period where that
Acquirer has failed to comply with those sections of
the Visa Europe Operating Regulations that pertain to
disclosure of the option of using Dynamic Currency
Conversion, Cardholder choice as to whether to use
Dynamic Currency Conversion or disclosure of fees
associated with Dynamic Currency Conversion;
Failure to ensure that the Acquirers Merchants
ensure proper Merchant Outlet staff training and
retraining on Dynamic Currency Conversion to
ensure compliance with the Visa Europe Operating
Regulations; or
Failure to prevent that Acquirers Merchants
Merchant Outlets from deploying procedures that
will lead, or have led, to a violation of the Visa
Europe Operating Regulations.
Penalties for Incorrect Use of Dynamic Currency Conversion on Visa Europe Transactions
Failure of an Acquirer to comply with the requirements set out in Section 4.15 may result in a fine of
28,875 per month per Merchant, following a written warning from Visa Europe.
Failure of an Acquirer to comply with the Dynamic Currency Conversion standards set out in the
Section 5.2.B.7, where a Merchant is found to be providing Dynamic Currency Conversion incorrectly on
Visa Europe Transactions at either Point-of-Transaction Terminals or at ATMs may result in the
penalty schedule set out in Table 1-20.
1-28

15 May 2013
General Rules
Table 1-20
1.6.D.22
Penalty Schedule for Non-Compliance with Dynamic Currency Conversion Program

Requirements for Visa Europe Transactions
Event
Non-compliance with Dynamic Currency Conversion

rules is identified and communicated to Acquirer
Letter sent to Acquirer
Acquirer plan for corrective action not received by Visa

Europe within one month of original notification letter
11,550 fine per calendar month per non-compliant

Merchant performing Dynamic Currency
Conversion
Failure to implement corrective action within a

reasonable time frame (as agreed between Visa Europe
and the Acquirer)
23,100 fine per calendar month per noncompliant Merchant performing Dynamic Currency
Conversion
Continued failure to agree and/or implement corrective

actions within a reasonable time frame
Visa Europe may both:

Require the Acquirer to terminate the noncompliant Merchant performing Dynamic
Currency Conversion; and
Prohibit the Acquirer from contracting with any
new Merchants wishing to perform Dynamic
Currency Conversion.
Penalties for Violations of the Merchant Fraud Performance Program

An Acquirer must monitor the International Transactions of its Merchants Merchant Outlets to
determine whether the fraud performance thresholds specified in the Visa Merchant Fraud Performance
Program Guide have been met or exceeded and where those thresholds have been exceeded, an
Acquirer shall work together with its Merchants to bring those Merchant Outlets fraud levels back to
below the threshold.
If a Merchants Merchant Outlet continues to meet or exceed the fraud performance thresholds
specified in the Visa Merchant Fraud Performance Program Guide:
The Acquirer of that Merchant will be liable under Chargeback reason code 93, Merchant
Fraud Performance Program, for fraudulent Transactions at that Merchant Outlet;
Visa Europe may, at Visa Europes discretion, apply the escalating financial penalties set out
in the Visa Merchant Fraud Performance Program Guide to that Acquirer; and
Visa Europe may disqualify the Merchant Outlet from using the Visa System and the Acquirer
must ensure that this is enforced.
1.6.D.23
Non-compliance with the Visa Merchant Alert Service Requirements

An Acquirer in the Territory must list all Merchants on the Visa Merchant Alert Service, as specified in
Section 2.4. Table 1-21 lists the fines for violation of this requirement.
Table 1-21
Fines for Non-compliance with the Visa Merchant Alert Service Requirements1
Violation
Visa Europe Fine
Each violation
Minimum fine of 5,0002 per occurrence
1. Reference should also be made to the Visa Merchant Alert Service User Guide.
2. There is no maximum monthly penalty.
15 May 2013

1-29
General Rules
1.6.D.24
1.6.D.24.a
Penalties for Violations of Risk Management Services

Fraud Detection Systems
An Issuer in the Territory not complying with the requirements in Section 2.5 may be subject to the
penalties in Table 1-22.
Table 1-22
1.6.D.24.b
Violation
First identification
Warning letter sent containing a request for an

implementation plan for compliance. The Issuer must
submit the implementation plan to Visa Europe for
approval within 30 days of receiving the warning
letter.
Failure of Issuer to comply with agreed

implementation plan
5,000 fine
Failure of Issuer to comply within three months of the

compliance date as set out in the agreed
implementation plan
25,000 fine
Subsequent violations
Visa Europe decision
Global Fraud Information Service

A Principal Member who has not subscribed to the Global Fraud Information Service (GFIS) as
specified in Section 2.3.G may be subject to the penalties set out in Table 1-23.
Table 1-23
1.6.D.24.c
Fraud Detection Systems Fines and Penalties
Global Fraud Information Service Fines and Penalties
Violation
Visa Europe Action
Failure to subscribe to GFIS
Referred to the Visa Europe Board for consideration
Common Purchase Points

A Member not complying with Section 2.3.H may be subject to the fines set out in Table 1-24.
Table 1-24
Common Purchase Point Fines
Violation
Visa Europe Fine
Failure by Issuer to report a Common Purchase Point

to Visa Europe within one day of identification
6,825 fine per Common Purchase Point
Failure by Acquirer to provide a full investigation

report within 30 business days following notification
of a Common Purchase Point
6,825 fine per Common Purchase Point
Subsequent confirmation of the same Merchant

Outlet as an active Common Purchase Point and all of
the following are true:
34,125 fine against the Acquirer per Common

Purchase Point
Subsequent identification occurred between day

30 and day 180 following the first notification;
Fraudulent activity took place under the same
circumstances; and
No evidence present that a comprehensive
investigation was undertaken.
1-30

15 May 2013
General Rules
1.6.D.24.d
Penalties for Compromised Account Information and Transaction Information

A Member not complying with Section 2.1.E may be subject to fines, as set out in Table 1-25. These fines
are dependent on the Processor or the type of Merchant, as specified in Table 1-26. Visa Europe may
continue to fine the Acquirer until such time as Visa Europe is satisfied that the Member has
demonstrated remediation, as specified in Section 1.6.D.24.e, with the Payment Card Industry Data
Security Standards.
Table 1-25
Fines for Compromised Account Information and Transaction Information
Event
Visa Europe Fine for Merchant Type ()

Level 1
Level 2
Level 3
Level 4
Processor
Merchant
Processor
Other
Initial Penalty
50,000
25,000
10,000
10,000
50,000
25,000
10,000
Insufficient remediation
after 90 days1
30,000
15,000
5,000
5,000
30,000
15,000
5,000
after 120 days
50,000
25,000
10,000
10,000
50,000
25,000
10,000
after 150 days
75,000
50,000
15,000
15,000
75,000
30,000
25,000
after 180 days
75,000
50,000
15,000
15,000
75,000
30,000
25,000
1. Refer to Section 1.6.D.24.e
Table 1-26
1.6.D.24.e
Merchant Type
Merchant Type
Number of transactions per year
Level 1
More than 6,000,000
Level 2
1,000,001 - 6,000,000
Level 3 (Electronic Commerce Merchants only)
20,000 - 1,000,000
Level 4
1 - 1,000,000
Sufficient remediation requires that a Member demonstrates to Visa Europe, within the time frames as
specified in Table 1-25, that the Merchant, Merchant Processor, Processor, Internet Payment Service
Provider (IPSP) has provided evidence of the following:
Removal of all sensitive authentication data and limit data retention;
The perimeter, internal and wireless networks have been protected;
All applications are secured; and
Data is protected through monitoring and access control.

The removal of all Card Verification Value 2 (CVV2) data must be achieved by all Merchants,
Merchant Processors, Processors and IPSPs within 30 calendar days of notification.
15 May 2013

1-31
General Rules
1.6.D.24.f
Penalties for Non-Compliance of the Account Information Security Program

A Member not complying with the requirements in Section 4.19 will be subject to the fines in Table 1-27.
Table 1-27
1.6.D.25
Fines for Non-compliance of the Account Information Security Program
Event
Visa Europe Fine
Confirmation of compliance status of Merchant and/

or third parties, or Member self-certification not
received by Visa Europe within 30 days of notification
by Visa Europe.
5,250 per incident of non-compliance

received by Visa Europe within 90 days of notification
by Visa Europe.

received by Visa Europe within 120 days of
notification by Visa Europe. The Member will
continue to be charged this fee every 30 calendar
days until compliance is achieved.
Fraud Monitoring Programs

A Member not complying with any of the fraud monitoring programs as specified in Section 2.6, may be
subject to the penalties as set out in Table 1-28.
Table 1-28
Penalties for Non-compliance of the Fraud Monitoring Programs
Program
Notification
Any of the following:
4 - 6 monthly notifications as set

out in Section 2.6.B
Effective until 31 December 2012,

6,825 fine per month per BIN
Effective from 1 January 2013,
6,825 fine per month per BID
7 - 12 monthly notifications as set

out in Section 2.6.B

20,475 fine per month per BIN
20,475 fine per month per BID
13 or more monthly notifications

as set out in Section 2.6.B

monthly fine per BIN increases by
20,475 for each notification after
month 121
monthly fine per BID increases by
20,475 for each notification after
month 121
The Member has failed to

support a formal Visa Europe
review within 60 days of a
request in writing from Visa
Europe
Additional fine of 26,250 per

monthly notification. This fine is in
addition to any other fines accrued
under the program
Cross Border Fraud Acquirer

Monitoring Program;
Cross Border Fraud Issuer
Monitoring Program;
Effective until 31 December
2012, Cross Border Fraud
ATM Acquirer Monitoring
Program;
2012, Card-Absent
Environment Fraud Acquirer
Monitoring Program; and
2012, Card-Absent
Environment Fraud Issuer
Monitoring Program.
NOTE:
1-32
Visa Europe may modify parameters over time to reflect changing fraud trends

15 May 2013
General Rules
Table 1-28
Penalties for Non-compliance of the Fraud Monitoring Programs (Continued)
Program
Notification

2012, Cross Border Fraud ATM
Device Monitoring Program
1 - 3 notifications
Written notification sent to the

Acquirer by Visa Europe
4 notifications
5,000 per ATM and notification is

sent to the Acquirer from Visa
Europe that they have 60 days to
ensure their ATMs are EMVCompliant
5 notifications
5,000 per ATM and notification is

sent to the Acquirer from Visa
Europe that they have 30 days
remaining to ensure their ATMs are
EMV-Compliant
6 notifications
5,000 per ATM and the Acquirer

will be subject to an evaluation by
Visa Europe
NOTE:
Visa Europe may modify parameters over time to reflect changing fraud trends
1. For example, fine at month 13 will be 40,950 (20,475 + 20,475), at month 14 will be 61,425 (40,950 + 20,475), at
month 15 will be 81,900 (61,425+20,475) and so on.
1.6.D.26
Regulation Enforcement for the Visa Europe Cross-Border Acquiring Program

This section defines the enforcement mechanism for violations of the Visa Europe Cross-Border
Acquiring Program. It also specifies the procedure for allegation and investigation of violations, and the
rules and schedules for fines and penalties.
1.6.D.26.a
Allegations
Allegations of violations may be brought by:
A Member;
A Visa Europe officer; or
The Visa Europe Board.
1.6.D.26.b
Investigation
Visa Europe will investigate allegations and either:
Advise the complainant that no substantial violation exists; or
Refer the Member and the violation to Visa Europe for further action.
1.6.D.26.c
Notification
Visa Europe will notify Members in writing of violations found and for the first violation, specify a date
by which the Member must correct the violation.
If a violation has not been corrected by the specified date, or in the event of subsequent violations of
the same class, Visa Europe may apply penalties as set out in this section.
If a notified violation remains uncorrected by the Member, Visa Europe may refer the matter to the Visa
Europe Board. Visa Europe reserves the right to notify any affected local Members as applicable. The
Visa Europe Board may impose further fines as specified in Section 1.6.D and/or may require suspension
of cross-border acquiring activities.
15 May 2013

1-33
General Rules
1.6.D.26.d
Penalties
Table 1-29, Table 1-30, Table 1-31, Table 1-32, Table 1-33 and Table 1-34 list the fines that may be applied
by Visa Europe for violation of the Visa Europe Cross-Border Acquiring Program, as specified in
Section 4.4.
Table 1-29
Violation
First violation
Warning letter sent to the Acquirer that contains a

specific date for correction (maximum 30 calendar
days from the date of the letter)
Second violation within a 12-month period of

3,675 fine
Third violation within a 12-month period of notification

of first violation
7,350 fine
Fourth and further violations within a 12-month period

of notification of first violation
Visa Europe Board discretion
Table 1-30
Failure to Comply with Registered Domestic Rules
Violation
First violation

days from date of warning letter)
Subsequent violations after notification of a first

violation
735 fine per day until correction
Table 1-31
Incorrect Data in Visa System Messages
Violation
First violation


violation
Table 1-32
1-34
Prohibited Currency Conversion
Incorrect Country Code
Violation
First violation


violation

15 May 2013
General Rules
Table 1-33
Violation
First violation


violation
Table 1-34
1.6.D.27
Exporting Transactions Without Submission of a Signed and Visa-Approved CrossBorder Acquiring Service Quality Guarantee
Exporting Transactions From Non-Notified Country or Merchant
Violation
First violation
Warning letter sent to the Acquirer that contains with

a specific date for correction (maximum 30 calendar

violation
Regulation Enforcement for the Visa Europe Cross-Border Issuing Program

This section defines the enforcement mechanism for violations of the Visa Europe Cross-Border Issuing
Program. It also specifies the procedure for allegation and investigation of violations, and the rules and
schedules for fines and penalties.
1.6.D.27.a
Allegations
Allegations of violations may be brought by:
A Member;
A Visa Europe officer; or
The Visa Europe Board.
1.6.D.27.b
Investigation
Visa Europe officers will investigate the allegations and either:
Advise the complainant that no substantial violation exists; or
Refer the Member and the violation to Visa Europe for further action.
1.6.D.27.c
Notification
Visa Europe will notify Members in writing of violations found and, for the first violation, specify a date
by which the Member must correct the violation.
If a violation has not been corrected by the specified date, or in the event of subsequent violations of
the same class, Visa Europe may apply penalties as set out in this section.
If a notified violation remains uncorrected by the Member, Visa Europe will refer the matter to the Visa
Europe Board. Visa Europe reserves the right to notify any affected local Members as applicable. The
Visa Europe Board may impose further fines as specified in Section 1.6.D, including revoking approval
for cross-border issuing.
15 May 2013

1-35
General Rules
1.6.D.27.d
Penalties
Table 1-35, Table 1-36, Table 1-37 and Table 1-38 list the fines that may be applied by Visa Europe for
violation of the Visa Europe Cross-Border Issuing Program, as specified in Section 3.13.
Table 1-35
Violation
First violation
Warning letter sent to the Issuer that contains a

days from the date of the warning letter)

violation
Table 1-36
First violation


violation
Cross-Border Issuing Without Submission of Signed and Visa-Approved Cross-Border

Issuing Services Guarantee or Business Plan
Violation
First violation


violation
1,365 fine per day until correction
Table 1-38
1-36
Incorrect Data in Visa System Messages
Violation
Table 1-37
1.6.D.28
Failure to Comply with Registered Domestic Rules
Cross-Border Issuing to Non-Notified Country
Violation
First violation


violation
1,365 fine per day until correction
Recurring Transaction Compliance Program

Visa Europe will identify Merchants who generate an excessive ratio of Chargebacks to Transactions.
The Recurring Transaction Compliance Program applies to Visa Europe Transactions and Domestic
Transactions that are processed through the Visa System and which meet one of the following criteria:
Merchant Category Code of 5968; or
Are flagged with the Recurring Transaction indicator.

15 May 2013
General Rules
1.6.D.28.a
Program Criteria
A Merchant will be entered into the Recurring Transaction Compliance Program if they meet the
criteria set out in Table 1-39. Visa Europe will notify the Acquirer when one of their Merchants is
entered into the program.
Table 1-39
1.6.D.28.b
Recurring Transaction Compliance Program Criteria
Criteria
Domestic Transactions
Visa Europe Transactions
Number of Chargebacks per

Merchant location (per month)
100 or more
100 or more
Percentage of Chargebacks to total

Transactions (per month)
1.5% or more
0.5% or more
Acquirer Responsibilities
Within three months of notification from Visa Europe, the Acquirer must provide an action plan to Visa
Europe for approval.
On approval of the action plan by Visa Europe, the Acquirer is given a three month period in which to
implement the action plan.
1.6.D.28.c
Penalties for Non-Compliance

At the end of the three month implementation period, if a Merchant continues to meet the criteria
specified in Table 1-39, fines may be charged at a rate of 105 per Chargeback per month until Visa
Europe deems that sufficient improvement has been made.
1.6.D.28.d
Appeal Process
At the discretion of the Visa Europe Board, an Acquirer may appeal for a waiver of fines and additional
time for improvements if they can show that sufficient progress has been made in the three month
implementation period. The Visa Europe Boards decision on appeals is final.
1.6.D.29
Penalties for Illegal or Prohibited Transactions

Effective from 10 January 2012, an Acquirer that processes Transactions that are for the purchase of
illegal or prohibited goods or services may be subject to penalties, as specified in Table 1-40.
Within five business days of being notified by Visa Europe of a suspected violation, the Acquirer must
provide:
Evidence that the suspected violation has been remedied; or
Documentary evidence refuting the suspected violation.

Failure to provide one of the above may result in the penalties described in Table 1-40 and remedying a
violation does not necessarily eliminate fine liability.
15 May 2013

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General Rules
Table 1-40
Penalties Schedule for Illegal or Prohibited Transactions
Violation
First violation
Member is assessed a fine of 25,000 per:

Merchant or Sponsored Merchant; or
Merchant URL or per Sponsored Merchant URL;
that is identified per calendar month of noncompliance.
Subsequent violation after notification of first

violation
1.6.E
Member is assessed a fine of 50,000 per:

Merchant or Sponsored Merchant; or
Merchant URL or per Sponsored Merchant URL;
that is identified.
The fine will increase by 25,000 for each
subsequent calendar month of non-compliance up to
a maximum of 100,000.
Non-compliance may also result in the Acquirer
being subject to corporate risk reduction measures,
as specified, which may include revocation of
acquiring privileges.
Data Compromise Recovery Programs

Data Compromise Recovery Solution (DCRS)
Effective until 14 May 2012, an Issuer may recover incremental counterfeit fraud losses resulting from
a data compromise event involving theft of all data on a Magnetic Stripe under Data Compromise
Recovery from an Acquirer to whom liability for such losses has been assigned by Visa Europe.
Global Compromised Account Recovery (GCAR)
Effective from 15 May 2012, if an Account Data Compromise Event occurs, an Issuer may recover
Incremental Counterfeit Fraud losses and operating expenses from Members to whom liability has
been assigned under the Global Compromised Account Recovery (GCAR) program. The Account Data
Compromise Event must involve a compromise of the data on a Magnetic Stripe and can include the
compromise of PIN data.
1.6.E.1
Data Compromise Recovery Eligibility

Visa Europe will determine whether a data compromise event or fraud has occurred and Issuer
eligibility under Data Compromise Recovery.
All Transactions that are initiated with a Magnetic Stripe will be eligible for Data Compromise Recovery
if:
Those Transactions received Authorization through VisaNet or Visa Europe Authorization

Service; or
For Members who do not process Transactions through VisaNet or Visa Europe Authorization
Service, those Members comply with reporting requirements in accordance with
Section 4.9.B.3.c, Section 4.9.B.3.d and Section 6.2.B.1.d to enable Visa Europe to independently
identify and verify Transaction and fraud data.
1.6.E.1.a
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DCRS Event Qualification Criteria

Effective until 14 May 2012, Visa Europe will determine whether a data compromise event has
occurred based on:
Evidence (forensic or otherwise) that a breach has occurred;
A determination that a violation of the Payment Card Industry Data Security Standards has
occurred and that this violation could allow a compromise of account data; and

15 May 2013
General Rules
A determination that a minimum of 10,000 Account Numbers were exposed to a possible

compromise with a combined total of US $100,000 or more in recovery for Issuers involved in
the data compromise event time period, as defined in Section 1.6.E.2.
If an event has at least one Visa Account Bulletin or Compromised Account Management System alert
before 9 December 2010, the eligibility and any liability will be calculated using the rules in place prior
to 9 December 2010.
1.6.E.1.b
GCAR Event Qualification Criteria

Effective from 15 May 2012, Visa Europe will determine whether an Account Data Compromise Event
has occurred under the GCAR program. To qualify as an Account Data Compromise Event, all of the
following criteria must apply:
A violation of any requirement documented in the PCI DSS or PIN Management Requirements
Documents has occurred that could have allowed a compromise of Account Number and Card
Verification Value (CVV) magnetic stripe data and PIN data for events also involving PIN
compromise;
Account Number and Card Verification Value (CVV) magnetic stripe data has been exposed
to a compromise;
15,000 or more eligible accounts were sent in Visa Account Bulletin (VAB)/Internet
Compromise (IC) or Research and Analysis (RA) alerts indicating Account Number and Card
Verification Value (CVV) magnetic stripe data or PIN data is potentially at risk;
A combined total of US $150,000 or more recoverable:

Incremental Counterfeit Fraud; and
operating expenses,
for all Issuers involved in the event, and
Elevated Magnetic Stripe counterfeit fraud is attributable to the population of eligible accounts
sent in the VAB alert(s) associated with the Account Data Compromise Event. The level of
elevated fraud is assessed using an Elevated Fraud Rate (EFR) analysis.
1.6.E.1.c
Visa Europe will determine whether fraud has occurred based on:
A report to Visa Europe of counterfeit fraud, as specified in Section 3.16.A;
The existence of Counterfeit Transactions, using data on a Magnetic Stripe and using the Card
Verification Value, which received Authorization; and
The Counterfeit Transactions occurring after data on the Magnetic Stripe has been exposed
to possible fraud.
1.6.E.1.d
Visa Europe will determine Issuer eligibility for unrecovered counterfeit fraud losses, taking into
account whether the Issuer is:
Capable of receiving data compromise fraud alerts from Visa Europe; and
In compliance with the Visa Europe Issuer Fraud Monitoring Program.
1.6.E.2
Data Compromise Event Time Period
1.6.E.2.a
An Acquirer's liability for a single data compromise event under Data Compromise Recovery is limited
to a maximum time period of 13 months calculated as provided in Section 1.6.E.2.b.
1.6.E.2.b
The data compromise event time period begins with the date of the earliest known data exposure,
which must not be more than 12 months prior to the data compromise event alert and that concludes
30 calendar days following the data compromise event alert.
1.6.E.3
1.6.E.3.a
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Data Compromise Acquirer Fraud Loss Liability

An Acquirer that is deemed liable for a data compromise event will be liable for all losses arising out of
the data compromise event, which losses will be determined by Visa Europe (subject to
Section 1.6.E.3.b).

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General Rules
1.6.E.3.b
1.6.E.4
Visa Europe reserves the right to adjust an Acquirer's total liability for a data compromise event.
Data Compromise Issuer Fraud Loss Recovery
1.6.E.4.a
The total amount of loss recoverable by an Issuer under Data Compromise Recovery will be limited to
both the:
Acquirers liability determined by Visa Europe pursuant to Section 1.6.E.3.a above; and
The actual amount recoverable from the Acquirer.
1.6.E.4.b
Visa Europe has no liability for any Data Compromise Recovery amounts that an Acquirer or any other
party is unable to pay.
1.6.E.5
Data Compromise Recovery Funds Distribution and Administration Fee

Visa Europe will debit the responsible Acquirer and credit the eligible Issuer(s) with the amount
recovered by Data Compromise Recovery through the Visa System. Visa Europe will deduct an
administration fee of three per cent from the amount that each Issuer recovers by Data Compromise
Recovery before crediting such Issuer(s) through the Visa System with the amount recovered by Data
Compromise Recovery. This fee will be a minimum of US $25, up to a maximum of US $500, per
payment to an Issuer of an amount in accordance with Data Compromise Recovery.
1.7
1.7.A
VISA MARKS
Licence Grant for Visa Marks
A Members right to use any Visa Mark is provided for in the Visa Europe Trade Mark Licence, pursuant
to which Visa Europe grants to each Member a non-exclusive, non-transferable, royalty-free licence to
use the Visa Marks on the terms and conditions set out in the Visa Europe Trade Mark Licence.
1.7.B
Use of Licensed Marks
1.7.B.1
General
1.7.B.1.a
Members within the Territory must not use the Licensed Marks in any manner which may, in the view
of Visa Europe, bring the Licensed Marks or the Visa Enterprise into disrepute.
A Member must not use the Licensed Marks, in relation to, or for the purchase of, photographs, video
imagery, computer-generated images, cartoons, simulation or any other media, of activities that
include, but are not limited to:
Imagery of child abuse;
Bestiality;
Rape (or any other non-consensual sexual behaviour); and/or
Non-consensual mutilation of a person or body part.

Members not complying with Section 1.7.B.1.a will be subject to penalties, as specified in Table 1-15.
1.7.B.2
Use of Visa Marks for Visa Card Programs and/or Visa Card Products
1.7.B.2.a
A Member must only use the Visa Marks:
To denote or promote a Visa Card Program and/or Visa Card Product; and/or
In support of its Visa Products and Services, on the terms and conditions set out in the Visa
Europe Trade Mark Licence.
1.7.B.2.b
A Member must not state or imply that it is the exclusive owner or provider of any Visa Card Program
and/or Visa Card Product.
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15 May 2013
General Rules
1.7.B.2.c
1.7.B.3
A Member must not use any of the Visa Marks to indicate that either Visa Inc. or Visa Europe
endorses, is identified with, or sponsors goods or services other than those of Visa Inc. or Visa Europe,
except as otherwise permitted in the Visa Europe Operating Regulations or the Visa Product Brand
Standards.
Use of Visa Marks in Corporate Names
1.7.B.3.a
A Member, or a wholly owned subsidiary of a Member, that exclusively engages in Transaction

processing inside the Territory, may only use the Visa Mark in its corporate name or other business
name with prior written consent from Visa Europe, except as otherwise permitted in the Visa Europe
Operating Regulations or the Visa Product Brand Standards.
1.7.B.3.b
A Member must not use the name of a country in conjunction with any Visa Mark in its corporate
name or other business name without the prior written consent of Visa Europe, unless such consent
was granted by Visa International prior to 1 October 2007.
1.7.B.3.c
In a country with a single Group Member, that Group Member may not use a Visa Mark as a part of its
corporate name or other business name without the prior written consent of Visa Europe, unless such
consent was granted by Visa International or Visa Europe prior to 1 October 2007.
1.7.B.3.d
In a country with multiple Group Members, a Group Member must not use a Visa Mark as part of its
corporate name or other business name. When a new Group Member is formed in the same country
as another Group Member that previously existed as the sole Group Member in that country, the preexisting Group Member must cease use of the Visa Mark in its corporate name or other business
name within 12 months after the formation of the new Group Member.
1.7.B.3.e
When Visa Europe grants permission to a Member to use a Visa Mark as part of its corporate name or
other business name, that Member must ensure that:
Its corporate name or other business name includes its country identifier;
In all media (business cards, letterhead, press releases, websites, and so on) it gives a clear
indication of its actual corporate identity, including its full legal name; and
In any contract or legal instrument entered into between that Member and a third party, it
clearly states that it does not have the authority to act (and is not acting) as an agent of, or
representing, Visa Inc. or any of its Affiliates or Visa Europe or any of its Affiliates.
1.7.B.3.f
A National Organization may not use a Visa Mark as part of its corporate name or other business
name without the prior written consent of Visa Europe, unless such consent was granted by Visa
International or Visa Europe prior to 1 October 2007.
1.7.B.4
Use of Visa Marks in Any Media
1.7.B.4.a
Subject to applicable law, a Member must identify itself by its business name, but may substitute the
local branch name, if desired, on all supplies, materials (including broadcast) and oral or written
solicitations sent to current or prospective Cardholders or Merchants. A Member must not state or
imply in these materials that any other Members Cards or Merchant materials are being replaced, are
invalid or should be destroyed. A Member must not state or imply that Visa Inc. or Visa Europe has
provided or endorsed these materials unless Visa Europe designed them for Member use.
1.7.B.4.b
A Member must not use a Visa Mark in such a way that the material bearing the Visa Mark could be
mistaken for an actual Card and used in a Transaction.
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General Rules
1.7.B.4.c
1.7.B.5
A Member must not use any third party Trademark that is the subject of a sponsorship or licence
agreement between Visa Inc. or Visa Europe and the owner of that third party Trademark without the
prior written consent of Visa Europe. Where a Member has received prior written consent from Visa
Europe, that Members use of any third party Trademarks in any media pursuant to a sponsorship or
license agreement between Visa Inc. or Visa Europe and the owner of the third party Trademark or
Trademarks must comply with the terms and conditions set out in such sponsorship or license
agreement, as well as the processes and standards established by Visa Europe or Visa Inc., depending
on which party has entered into the sponsorship or license agreement with the owner of the
Trademark or Trademarks (Sponsorship Rules). Subject to applicable law, such Sponsorship Rules
shall govern in the case of any ambiguity, conflict or inconsistency between the Sponsorship Rules and
any rule in the Visa Europe Operating Regulation, contract, sub-licence, agreement or arrangement
between Visa Europe and Members, Merchants or Affiliates.
Use of Visa Marks in Domain Names
1.7.B.5.a
Except as provided in this Section 1.7.B, a Member must not adopt, use, register or attempt to register
any domain name containing a Visa Mark without prior written consent from Visa Europe. Except
where a domain name has been registered in compliance with this Section 1.7.B.5, in the event that a
Member registers a domain name in breach of this rule, that Member must immediately cause the
transfer of such domain name registration to Visa Inc.
1.7.B.5.b
Visa Europe may, at its discretion, grant a sub-licence to Members to use any domain names including
Visa Marks.
If a Member has registered any of the examples of domain names in Table 1-41 containing Visa Marks,
without the prior written consent of Visa Europe, the Member must immediately cause the transfer of
such domain name registration(s) to Visa Inc.
Table 1-41
Registration of Domain Names by Members Prohibited
Domain Names
Examples
Visa
Visa.com
Visa.co.uk
Visa + Country or
Country + Visa
VisaSpain.com
SpainVisa.es
Visa + Product Name or

Product Name + Visa
VisaSignature.com
SignatureVisa.net
Visa + Generic Descriptor or

Generic Descriptor + Visa
VisaGiftCard.biz
GiftCardVisa.info
Members may register certain domain names that include Visa or any other Visa Mark as per
permitted combinations found in Table 1-42, with the express written consent of Visa Europe. If written
permission to register or attempt to register a domain name containing a Visa Mark is granted to a
Member by Visa Europe, that Member must agree to only use that domain name to promote Visa
Products and Services and not transfer that domain name to any third party without the written consent
of Visa Europe. The examples in Table 1-42 are domain names that may be registered by a Member if
express permission is granted by Visa Europe.
Table 1-42
1-42
Registration of Domain Names by Members Permitted with Visa Europes Express

Prior Written Consent
Domain Names
Examples
Visa + Member Name
VisaXYZBank.com
Member Name + Visa
XYZ BankVisa.net
Visa + Members Product Name
VisaXYZCard.com

15 May 2013
General Rules
Table 1-42
1.7.B.6
Registration of Domain Names by Members Permitted with Visa Europes Express

Prior Written Consent (Continued)
Members Product Name + Visa
XYZCardVisa.info
Visa + Members Program Name
VisaXYZProgram.co.uk
Members Program Name + Visa
XYZProgramVisa.ca
Use of a Visa Mark with Member Sponsorships

A Member may not use a Visa Mark to sponsor a specific sporting, musical, artistic or other event
without the prior written consent of Visa Europe.
1.7.B.6.a
Where a Member would like to use a Visa Mark to sponsor, it must submit an approval request to Visa
Europe at least two months prior to the anticipated release date of any materials associated with the
proposed sponsorship activities or the start date of the proposed sponsored event, whichever is the
earlier.
1.7.B.6.b
A Member participating in any sponsorship activity must clearly convey in all of its communications,
displays and materials that only the Member, not Visa Europe, is the sponsor. The Member must not
state or imply that it owns any of the Visa Marks.
1.7.B.6.c
A Member must ensure that it only uses a Visa Mark for sponsorship activities within the scope of any
written approval that Visa Europe may provide in response to the approval request submitted by the
Member in accordance with Section 1.7.B.6.a. Where Visa Europe provides notification to a Member
that the Member is not using a Visa Mark within the scope of such written approval, a Member must
correct any improper use of any Visa Marks.
1.7.C
Protection of Visa Marks

A Member must not use, register or attempt to register a Trademark that is identical or confusingly
similar to any Visa Mark.
1.7.C.1
Audits of Use of Visa Marks

Visa Europe may conduct any audits that it deems appropriate to ensure that all entities authorized to
use the Visa Marks are doing so in a manner consistent with the approval granted by Visa Europe.
Members must fully co-operate with Visa Europe to enable Visa Europe to carry out such audits.
1.7.D
Member Use of Third Party Marks
1.7.D.1
Multiple Marks
1.7.D.1.a
A Member must not use any Trademark other than a Visa Mark on Cards to indicate Card acceptance
at a Merchant Outlet outside the country of Card issuance.
A Member may only use a Trademark other than a Visa Mark to indicate Card acceptance at a
Merchant Outlet solely within the Territory if such Trademark is clearly less prominent than the Visa
Mark.
1.7.D.1.b
15 May 2013
When a Member uses a Visa Mark in proximity to a Trademark of a Visa Europe Competitor or a Visa
Inc. Competitor (as may be permitted by the Visa Europe Operating Regulations), such use must
unmistakably convey the idea that the Visa Mark identifies a Visa Product or Service that is separate
and distinct from any product or service of the Visa Europe Competitor or the Visa Inc. Competitor.

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General Rules
1.8
1.8.A
BIN LICENSING AND ADMINISTRATION

BIN Licensing
A Member must have a BIN prior to issuing Cards or acquiring a Merchant.
1.8.A.1
BIN License Agreement

A Member must submit a BIN License Agreement Form (Exhibit 4A) to Visa Europe prior to issuing any
Card bearing the requested BIN or acquiring a Merchant using the BIN. By completing the BIN License
Agreement Form (Exhibit 4A), that Member acknowledges that it will use the requested BIN only for the
agreed purpose set out in the BIN License Agreement Form (Exhibit 4A). If a Member wishes to change
the purpose for which it uses a BIN, it must submit to Visa Europe for prior approval a revised form to
reflect any such change in use prior to the effective date of that change. Visa Europe will notify that
Member in writing whether the change in use has been approved. That Member must not make use of
the BIN for a different purpose to that set out in its BIN License Agreement Form (Exhibit 4A) until it has
received approval from Visa Europe in writing of the change in purpose.
1.8.A.2
Visa Interchange Directory Update Form (Exhibit 4F)
1.8.A.2.a
Each Member or Processor assigned a BIN to use on Cards in the Visa System must provide to Visa
Europe the information required by the Visa Interchange Directory Update Form (Exhibit 4F) for the Visa
Interchange Directory.
1.8.A.2.b
If any of the Member or Processor information required by the Visa Interchange Directory Update Form
(Exhibit 4F) changes, a Member or a Processor must, within 10 business days of such change, submit
to Visa Europe a new Visa Interchange Directory Update Form (Exhibit 4F) with any updates.
1.8.B
BIN Use
1.8.B.1
Member Requirements
1.8.B.1.a
Members and Processors shall be responsible for all activities associated with any BIN licensed to
them.
1.8.B.1.b
A Principal Member who sponsors an Associate Member is responsible for activity relating to any
BINs licensed to that Associate Member.
1.8.B.1.c
A Principal Member must countersign the BIN License Agreement Form (Exhibit 4A) for any BIN licence
request submitted to Visa Europe by an Associate Member.
1.8.B.1.d
Only a Member licensed through Visa Europe to use the BIN, or the licensees designated agent on
behalf of that Member, may use the BIN for the agreed purpose as set out in the BIN License Agreement
Form (Exhibit 4A).
1.8.B.1.e
An Issuer using a BIN licensed to another Member must be uniquely identified within the first 9 digits
of the Account Number.
1.8.B.1.f
Only a Member to whom the BIN is licensed, or who is identified as the user of that BIN, may have sole
use of that BIN.
1.8.B.1.g
An Issuer must ensure that the denominated currency of the BIN, on which the Card is issued, is the
same as the Billing Currency.
1.8.B.2
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Processor Requirements
A Processor with licensed BINs must use those BINs exclusively for processing activities. It must not
use the BINs for issuing or acquiring purposes without the prior written consent of Visa Inc. for issuing
and acquiring purposes outside the Territory or Visa Europe for issuing and acquiring purposes inside
the Territory.

15 May 2013
General Rules
1.8.B.3
BIN Jurisdiction
Effective from 1 April 2012, a BIN is licensed for use in a single country. The exceptions to this
requirement are:
Any variances as set out in the Visa Multinational Program Guide; and
Members participating in the Visa Europe Cross-Border Issuing Program and/or the Visa
Europe Cross-Border Acquiring Program.
1.8.B.4
BIN Fees
Visa Europe shall set the new BIN fee (for a new BIN or a transferred BIN) and the annual BIN licensing
fee, which shall be paid to Visa Europe by Members and Processors providing payment-related
services inside the Territory.
1.8.B.5
New BIN Assignments

A Member with a new BIN assignment for a new Visa Card Program or Visa Card Product shall have 18
months in which to activate such new Visa Card Program or Visa Card Product, after which that
Member shall be liable for the annual licence fee for an inactive BIN.
1.8.B.6
Transfer
Any Member obtaining a BIN previously licensed to another Member must pay a fee, as determined by
Visa Europe, for each BIN or account range transfer.
1.8.B.7
BIN Licensed to Another Member

A Member that uses BINs licensed to another Member is subject to the same fee structure as the
Member that obtained the BIN licence.
1.8.B.8
Failure to Return BINs and Non-Use of BINs

Visa Europe shall impose a fine on a Member in accordance with Section 8.3.A on an annual basis for:
BINs that are unused and which have not been returned to Visa Europe; and
BINs that are not returned where they are used, but are not in accordance with rules set by
Visa Europe.
Such fees are collectable by Visa Europe through the Visa System.
1.8.C
BIN Administration Changes
1.8.C.1
Visa Responsibility
1.8.C.1.a
Visa Europe will make the Visa System changes for the BINs that are licensed to Members that are
required to accommodate mergers and acquisitions, portfolio sales and Visa Card Program or Visa
Card Product transfers after Visa Europe has sent the a Change of BIN Licensee / User Instructions
(Exhibit 4B) and a Member Portfolio Sale Notification (Exhibit 4D) to Visa Inc. on behalf of the
Member.
1.8.C.1.b
If a Member wishes to transfer a BIN licensed to that Member to another Member, that Member must
provide Visa Europe with a Change of BIN Licensee / User Instructions (Exhibit 4B) and/or a Member
Portfolio Sale Notification (Exhibit 4D), as appropriate.
1.8.C.2
Member Responsibility
1.8.C.2.a
A Member, Processor or Visa System Processor with a licensed BIN must not sell, rent or exchange in
any way any such BIN to any other entity. The transfer of BINs is not permitted, except as set out in
Section 1.8.C.1 and Section 1.8.C.2.e and with the permission of Visa Europe for its Members.
1.8.C.2.b
If a Member is involved with a merger, acquisition, portfolio sale or Visa Card Program or Visa Card
Product transfer it must submit a Change of BIN Licensee / User Instructions (Exhibit 4B) and a Member
Portfolio Sale Notification (Exhibit 4D) to Visa Europe.
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General Rules
1.8.C.2.c
A Member, Processor or Visa System Processor providing payment-related services inside the
Territory that no longer uses or wishes to use a BIN must complete, and submit to Visa Europe, a
Release of BIN Form (Exhibit 4E).
When a Member, Processor or Visa System Processor no longer wishes to use a BIN assigned to them,
or Visa Inc. or Visa Europe recalls a BIN, that Member, Processor or Visa System Processor shall
continue to meet its obligations under its BIN License Agreement Form (Exhibit 4A), including all financial
obligations, until the reassignment or recall is recorded in the BIN licensing system of record.
The Member, Processor or Visa System Processor must not use a BIN recalled by Visa Inc. or Visa
Europe after the effective recall date.
Once the Release of BIN Form (Exhibit 4E) has been processed by Visa Inc. or Visa Europe, the Member,
Processor or Visa System Processor will be notified of the effective recall date by Visa Inc. or Visa
Europe.
1.8.C.2.d
If a BIN is recalled, then the BIN shall only be removed from the BIN licensing system of record, and the
Member, Processor or Visa System Processor will be released from its obligations under its BIN License
Agreement, six (6) calendar months after:
The expiry date of the last Card issued on that BIN;
All processing activity has ceased; and
All acquiring activity has ceased.

Visa Europe may, at its discretion, consider other evidence to indicate that all Cards issued on that BIN
have been withdrawn from the market.
1.8.C.2.e
A Member, Processor or Visa System Processor must use a Release of BIN Form (Exhibit 4E) to request
cancellation of a previously requested BIN release.
1.8.C.2.f
When Visa Europe downgrades a Members status such that it is no longer entitled to issue Cards or
sign Merchants, the Member must return its BIN to Visa Europe. A Member that has had its status
downgraded by Visa Europe such that it is no longer entitled to issue Cards or sign Merchants may
make a request to Visa Europe that it be entitled to transfer the BIN to another Member. Such Member
shall only be entitled to transfer the BIN to another Member if Visa Europe provides the Member that
has been downgraded with written consent to such transfer.
1.9
MEMBERSHIP OBLIGATIONS
In addition to the requirements in the Visa Europe Membership Regulations, a Member must comply with
this Section 1.9.
1.9.A
Initial Service Fees

Any organisation accepted as a Member of Visa Europe shall pay to Visa Europe initial service fees, as
set out in the Visa Europe Fee Guide. These fees are non-refundable and are payable to Visa Europe
immediately upon successful completion of a membership application.
1.9.B
Notification and Provision of Information to Visa Europe

Each Member which has entered into a Visa Europe approved membership and thus has signed the Visa
Europe Membership Deed, must notify Visa Europe as soon as reasonably practicable, but no later than
within 30 calendar days of each and any of the following occurring:
The Member ceasing to be controlled by the organisation(s) or person(s) that controlled the
Member as at the effective date of membership;
The Member being involved in a consolidation or merger or the Member being involved in
changing its legal status;
A change of the Member's registered address;
A change of the Member's legal name;
Any breach by the Member of the provisions of the Visa Europe Membership Deed;
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15 May 2013
General Rules
1.9.C
Any change to the notice details of the Member set out in the Visa Europe Membership Deed;
The Member ceasing to be an organisation eligible for membership; or
If the Member wishes to become sponsored for a particular category of membership or to
change sponsor, the Member intending to seek sponsorship or change sponsor (as
applicable).
Sponsoring Members
1.9.C.1
Each Principal Member or Associate Member which has entered into a Visa Europe approved
sponsorship agreement and is the sponsor, must supply Visa Europe with a list of the full legal names,
registered offices and full company identification numbers (where applicable) for any Member they
sponsor. This must be submitted by 31 January each year and, in addition, within 30 calendar days of a
request in writing from Visa Europe.
1.9.C.2
A sponsoring Member must ensure that, within the time frame specified in Section 1.9.C.1, all its
sponsored Members have completed and returned in full to Visa Europe all required documentation.
1.9.C.3
A sponsoring Member must notify Visa Europe in writing immediately of:
Any changes in the details of the original Visa Europe approved sponsorship agreement; or
Any changes as described in Section 1.9.B that relate to its sponsored Members.
1.9.C.4
A sponsoring Member that wishes to withdraw its sponsorship of its sponsored Member(s), must
notify Visa Europe in writing at least 90 working days prior to the withdrawal of its sponsorship
becoming effective. The sponsoring Member must include at a minimum the following information
relating to the sponsored Member:
Full legal name;
Company identification number (where applicable);
Business ID (BID);
Registered office; and
Date on which the sponsored Member will cease to be sponsored.
1.9.D
Sale or Transfer
1.9.D.1
Notification
When the sale or transfer of any of the following occurs, the relevant Member must provide Visa
Europe with a completed Member Portfolio Sale Notification (Exhibit 4D) within 10 calendar days of such
sale or transfer:
All or part of an Issuers portfolio of Visa Cards or Visa Electron Cards;
All or part of a Members Travelers Cheque portfolio;
All or part of an Acquirers portfolio of Merchant; or
Controlling interest in a Member.
1.9.D.2
Member Financial Liability

A Member will be financially liable to Visa Europe for all activities in relation to any portfolio(s) that it
is transferring, including the payment of applicable service fees, until Visa Europe acknowledges
receipt of all required documentation in respect of the sale or transfer of the portfolio(s).
1.9.D.3
Mergers, Acquisitions or Restructuring

If the sale of a Members portfolio(s) results from a merger, acquisition or Member restructuring, all
Visa Europe membership qualification criteria must be met by the surviving or acquiring entity if the
surviving or acquiring entity wishes to remain or become a Member.
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1.10
1.10.A
TECHNOLOGY (SOFTWARE) LICENCE

Licence Grant
A Members right to use any proprietary technology or software owned by Visa Inc. or Visa Europe is
provided for in the Visa Europe Technology Licence, pursuant to which Visa Europe grants to each
Member a non-exclusive, non-transferable licence to use any proprietary technology or software
owned by Visa Inc. or Visa Europe and provided to the Member (at the option of Visa Europe) on the
terms and conditions set out in the Visa Europe Technology Licence.
Any proprietary technology or software owned by Visa Inc. or Visa Europe and provided to the Member
(at the option of Visa Europe) must be used solely in the development and operation of the Members
Visa Card Programs or Visa Card Products to which Visa Europe gives its prior written consent.
1.10.A.1
Software Installed Outside of the Territory

If a Member wishes to install any proprietary technology or software owned by Visa Inc. or Visa Europe
and provided to the Member (at the option of Visa Europe) outside of the Territory, that Member must
submit a request for a licence to Visa Europe.
1.10.B
Delivery of Software
Immediately upon delivery of any proprietary technology or software from Visa Europe, and before
opening any packaging material, the Member must inspect the package for external signs of damage
and promptly notify Visa Europe and the carrier that delivered the package if there is any external sign
of damage.
1.10.C
Licence, Installation, Training, Maintenance and Support Fees

Visa Europe will determine the fees payable by a Member to Visa Europe for use, installation, training,
maintenance and support of any proprietary technology or software owned by Visa Inc. or Visa Europe
and provided to the Member (at the option of Visa Europe).
1.10.D
Systems Management
1.10.D.1
Visa System Telecommunications Network

Visa Europe controls the telecommunications network used for the Visa System. Visa Europe will:
Design the system, allocate channels, and schedule transmissions; and
Manage the implementation, maintenance, and enhancements of the Visa System

telecommunications network.
1.10.D.2
Ordering
1.10.D.2.a
Visa Europe orders and maintains:
The United Kingdom portion of all international telecommunications channels to be used for
the Visa System; and
All United Kingdom telecommunications channels to be used for the Visa System.
1.10.D.2.b
On instruction from Visa Europe, and on Visa Europes behalf, a Member, or a third party must order
any international telecommunications channels required for the Visa System in that Members
country.
1.10.D.2.c
Visa Europe is responsible for maintaining all international telecommunications channels that are
required for the Visa System.
1.10.D.3
1.10.D.3.a
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Costs and Fees

Visa Europe pays, directly or indirectly, all of the telecommunications procurement and maintenance
costs.

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1.10.D.3.b
1.10.D.4
Visa Europe bills the Member for the connection of the Visa Extended Access Server, as agreed by the
Visa Europe Board.
Notification of System Program Changes
1.10.D.4.a
Member Responsibilities
A Member must notify Visa Europe of any system changes that will affect the Visa System, as follows:
Minimum of 90 calendar days notice of a major system change that requires either:
Re-certification; or
Movement of the Visa Extended Access Server or the telecommunications equipment. A
Member may move Visa Europe-owned equipment only with the written consent of Visa
Europe and under its supervision.
Minimum of 45 calendar days notice of changes required by the Member to services currently
provided to the Member by Visa Europe, including, but not limited to:
Visa Extended Access Server software and options; and/or
Changes to Visa Europe Authorization Service, Visa Europe Clearing and Settlement
Service, V.I.P. System and BASE II system tables.
1.10.D.4.b
Visa Europe Responsibilities

Visa Europe will provide:
Six months notice of changes that affect the systems and software of all Members;
One Edit Package update each year, to be implemented in April; and
Three weeks notice for Visa Extended Access Server changes that do not affect Members.
1.11
LIABILITIES AND INDEMNIFICATION
1.11.A
General Limitations of Liability and Indemnification Provisions
1.11.A.1
Limitations of Liability
1.11.A.1.a
For the purposes of this Section 1.11.A.1, Claim and Liability includes Claims and Liabilities involving
any Members, members of Group Members, Member agents, Member business partners, Member
representatives, third party vendors of Members, Member officers, Member employees, Merchants,
Internet Payment Service Providers, Sponsored Merchants, Cardholders and third parties contributing
to a Claim or Liability.
1.11.A.1.b
To the fullest extent permitted by applicable law, Visa Europe shall have no liability (whether in
contract, tort, including negligence, or otherwise) to a Member for any Claim or Liability whatsoever
arising from or in connection with that Members participation in the Visa Enterprise including:
The direct or indirect use of, offering of, or participation in, any Visa Card Program, Visa Card
Product or any other product or service provided by Visa Inc. or Visa Europe to that Member,
or created, supplied, required, licensed or approved by Visa Inc. or Visa Europe;
The direct or indirect use, or offering, of any specification, standard, software, hardware or
firmware created, supplied, required, licensed or approved by Visa Inc. or Visa Europe;
The use of the Visa Marks, including any materials produced by or for a Member;
The use of the Visa System;
The use of third party Trademarks or technology, including software or hardware, in

connection with any Visa Card Program, Visa Card Product or any other product or service
provided by Visa Inc. or Visa Europe to that Member, specification, standard, software,
hardware or firmware created, supplied, required, licensed or approved by Visa Inc. or Visa
Europe, or referenced in the Visa Europe Operating Regulations;
A Members use of a licensed BIN; and
Stand-In Processing for transactions using a card that is issued by a third party issuer that is
not a Customer or a Member if the authorization processing service associated with that card
is unavailable.
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1.11.A.1.c
If, in the event that Visa Europe is determined to be liable to any Member for any Claim or Liability,
Visa Europes aggregate liability to such Member for any individual or related series of Claims or
Liabilities shall, in no event, exceed 1 (one) million.
1.11.A.2
Indemnity
A Member agrees to indemnify and hold Visa Europe harmless against any loss, damage, cost or
expense, whether direct or indirect, to Visa Europe arising from, or in connection with, the Members
participation in the Visa Enterprise (as described in Section 1.11.A.1.a) including from, or in connection
with:
1.11.A.2.a
Use of Agents;
An agent, whether a Member or a third party, designated by a Member to perform activities

or services in connection with the operation of the Members Visa Europe-related business,
whether or not the performance or non-performance was in connection with services provided
by the agent to the Member, or the person responsible was, or is alleged to have been,
authorized or unauthorized.
The Liability of Members pursuant to Section 1.11.A.2. is joint and several.
1.11.A.2.b
Visa System Errors;
Mechanical or other breakdown, malfunction or defect of any equipment, facilities, or

computer programs used by Visa Europe or Visa Inc. to perform Visa System services;
Delay or failure to provide Visa System services to Visa System Processors;
Loss or destruction of any information furnished by Members to the Visa System;
Supplying Visa System Processors with any information through the Visa System that is
incomplete, incorrect or otherwise erroneous; and
Liability to indemnify Visa Europe in relation to the Visa System will be allocated by Visa
Europe between Issuers, Acquirers and Members, including in the following manner:
Issuers shall indemnify Visa Europe against Claims of Cardholders;
Acquirers shall indemnify Visa Europe against Claims of their Merchants, including losses
arising from Claims relating to events that occur at the property of its Merchant or that
Merchants agent; and
Acquirers shall indemnify Visa Europe against Claims from the processing of any
transaction through the Visa System that are not made with a Card.
1.11.A.2.c
Visa Secure Electronic Commerce;

A Members participation in Visa Secure Electronic Commerce including, use of or reliance upon,
Digital Certificates issued by a Certification Authority.
1.11.A.2.d
Miscellaneous;
A Members use of any Visa Mark on promotional goods, printed material or broadcast
material related to sponsorship activity;
A Members failure to comply with the current Visa Olympic Tool Kit;
An Issuers use of any Visa Mark or third party Trademark in the Member Identification Area
on a Card;
An Issuers issue of Visa Gold Cards, Visa Premier Cards, Visa Platinum Cards and Visa
Commercial Cards; and
An Issuers use of any Visa Mark or third party Trademark licensed to the Issuer by Visa
Europe or by Visa Inc., legend, description or design on a Card.
1.11.A.2.e
Claims or Liabilities Involving Card Manufacturers or Third-Party Personalizers;
Acquiring Cards from an Approved Manufacturer, or personalization services from a ThirdParty Personalizer;
An Approved Manufacturer producing Cards, unless it can be established that such Claims or
Liabilities were incurred because Visa Europe failed to exercise reasonable diligence in
monitoring security and quality control in accordance with its published procedures; and
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An Issuer, its Approved Manufacturer, or other agent using materials or techniques for the
production, shipping, storage or delivery of Cards not required by Visa Europe that result in a
Claim of infringement of patent, Trademark, copyright, trade secret or confidential information
or design right of any other person.
1.11.A.2.f
PIN Security;
A breach of an Acquirers warranty that PINs, for Transactions submitted through Interchange, are
protected by the required safeguards as specified in the applicable technical specifications, guides and
manuals.
1.11.A.2.g
Failure to Terminate a Merchant;

An Acquirers failure to terminate its Merchant Agreement with a Merchant.
1.11.A.2.h
Visa Information Management;

A Members, or Members clients, use of Visa Information Management Services.
1.11.A.2.i
Cross-Border Issuing and/or Acquiring Liabilities and Indemnification;

Claims arising from cross-border issuing and/or acquiring activities.
1.11.A.3
Disclaimer of Warranty and Presentation

To the fullest extent permitted by the applicable law, Visa Europe does not make or give, and hereby
expressly disclaims, all warranties, representations or conditions, both express and implied, arising by
statute or otherwise in law, or from a course of dealing or usage of trade, including any implied
warranty, representation or condition of merchantability, merchantable quality or fitness for any
purpose (particular, specific or otherwise), or any warranty of title or non-infringement, for any Visa
Card Program, Visa Card Product or any other product or service provided by Visa Inc. or Visa Europe
to that Member, specification, standard, software, hardware or firmware created, supplied, required,
licensed or approved by Visa Inc. or Visa Europe, or referenced in the Visa Europe Operating Regulations.
1.11.A.4
Lost or Stolen Card Reports

An Issuer is responsible for all Claims and/or Liabilities resulting from any error or omission in
connection with accepting a Lost or Stolen Card Report (Exhibit 1A) or blocking the reported lost or stolen
Account Number on the Exception File.
1.11.A.5
Stand-In ProcessingGateway Transactions

Visa Europe may provide Stand-In Processing for Gateway Transactions if the standard authorization
processing service for that transaction is unavailable. Visa Europe is not responsible for losses incurred
in relation to such transactions authorized through the Gateway Services.
1.11.A.6
International Merchant Airline Service

By making a Presentment, an Acquirer both:
When participating in the International Airline Program, warrants that the Transaction and the
Transaction Receipt, and the export thereof outside the Transaction Country, do not violate,
and will not cause an Issuer, its Group Member or Visa Europe to violate applicable local laws
or any applicable technical specifications, guides or manuals; and
Agrees to indemnify and hold the Issuer, its Group Member and Visa Europe harmless against
all liability, cost, expense, damage and loss (including but not limited to any direct, indirect or
consequential loss) resulting from or in a connection with a breach of such warranty.
1.11.A.7
PIN Security
By submitting a Transaction through Interchange, an Acquirer warrants that required safeguards are
protecting PINs as specified in the applicable technical specifications, guides or manuals. The Acquirer
agrees to indemnify and hold the Issuer harmless for any Claims and/or Liabilities resulting from the
Acquirers breach of this warranty.
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1.12
DISCLOSURE OF INTERCHANGE RATES TO MERCHANTS

Acquirers may only disclose to a Merchant the level of the Interchange Reimbursement Fees for Visa
Europe Transactions in force in relation to that Merchant and the relative percentages of the following
three cost categories as a proportion of the Interchange Reimbursement Fee:
Cost of processing Transactions;
Cost of free funding for Cardholders; and
Cost of providing the payment guarantee.

Acquirers must inform Merchants that they are entitled to request this information.
1.13
1.13.A
QUARTERLY OPERATING CERTIFICATES

General
A Member must complete an Operating Certificate as detailed in the Visa Europe Membership
Regulations that includes all volumes for Cards with a Licensed Mark.
1.13.B
Exchange Rates For Quarterly Certificates Of Sales Volume

Quarterly operating certificate cardholder expenditure volumes filed with Visa Europe are computed in
euro in order to calculate the quarterly service fee that each Member must pay Visa Europe.
Where a Member files quarterly operating certificate cardholder expenditure volumes in a currency
other than euro, these volumes will be converted by Visa Europe into the euro equivalent based on the
exchange rate supplied by Visa Europe as part of the quarterly operating certificate Member Letter.
The exchange rate is:
Effective until 31 December 2012, taken from the FT Guide to World Currencies, published in
the Financial Times, appearing in the issue published on the third Monday of the third month of
the quarter for which the Member is filing the certificate.
Effective from 1 January 2013, taken from Eurostat using their average rates for the relevant
quarter. If the Eurostat rates are not available, then the average of the daily rates over the
period will be used, where the daily rates are sourced from either Reuters or the Financial Times.
1.14
AGENTS
1.14.A
Agent Registration and Member Responsibilities
1.14.A.1
Use of a Processor or Visa System Processor

A Member using a Processor or a Visa System Processor that is not a Member of Visa Europe to
provide processing services using the Visa System must:
Register such Processor or Visa System Processor with Visa Europe;
Ensure that the Processor or Visa System Processor completes and returns to Visa Europe a
Visa System Letter of Agreement (Exhibit 5A);
Notify to Visa Europe any change to the identity of such Processor or Visa System Processor,
or any change to the scope of the activities of such Processor, Visa System Processor in
respect of the Visa System, within five business days of such change;
Only contract processing services to a Processor or Visa System Processor that is compliant
with the Payment Card Industry Data Security Standards; and
Ensure that their Processor or Visa System Processor or third party, operates a separate funds
transfer settlement reporting entity (FTSRE) for the transfer of their Settlement Amount.
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1.14.A.2
Use of a Non-Member as a Processor, Visa System Processor or other Third Party

A Member using a Processor, Visa System Processor, Third Party Instant Card Personalizer,
Distribution Channel Vendor, or third party (excluding co-branded partners, Approved Manufacturers,
Fulfilment Vendors and Third Party Personalizers) that is not a Member must:1
Annually complete a Visa Europe Agent Registration and Designation Form and return it to Visa
Europe;
Notify Visa Europe by submitting an updated Visa Europe Agent Registration and Designation
Form of any change in a Processor, Visa System Processor, Third Party Instant Card
Personalizer, Distribution Channel Vendor, or third party (excluding co-branded partners,
Approved Manufacturers, Fulfilment Vendors and Third Party Personalizers) within five
business days of such change. Changes requiring notification include termination of the
agreement between the Member and the Processor or Visa System Processor, Third Party
Instant Card Personalizer, Distribution Channel Vendor, or those third parties, change of
ownership of the Processor, Visa System Processor, Third Party Instant Card Personalizer,
Distribution Channel Vendor, or those third parties or change of business function of the
Processor, Visa System Processor, Third Party Instant Card Personalizer, Distribution Channel
Vendor, or those third parties.
Only contract instant Card personalization services to a Third Party Instant Card Personalizer
that is compliant with the Payment Card Industry Data Security Standards.
1.14.A.3
Use of a Member as a Visa System Processor or Other Third Party

A Member using a Member as a Third Party Instant Card Personalizer or Distribution Channel Vendor
must:
Annually complete a Visa Europe Agent Registration and Designation Form and return it to Visa
Europe; and
Notify Visa Europe, by submitting an updated Visa Europe Agent Registration and Designation
Form, of any change to such Third Party Instant Card Personalizer or Distribution Channel
Vendor within five business days of such change. Changes requiring notification include
termination of the agreement between the Member and the Third Party Instant Card
Personalizer or Distribution Channel Vendor, change of ownership of the Third Party Instant
Card Personalizer or Distribution Channel Vendor, or change of business function of the Third
Party Instant Card Personalizer, Distribution Channel Vendor.
1.14.A.4
Registration Fees
Visa Europe reserves the right to charge Members registration fees for registration of such Processors,
Visa System Processors, Third Party Instant Card Personalizers, Distribution Channel Vendors and
third parties (excluding co-branded partners, Approved Manufacturers, Fulfilment Vendors and Third
Party Personalizers).
1.14.A.5
General Responsibilities
1.14.A.5.a
For all Visa System Processors, Third Party Instant Card Personalizers, Distribution Channel Vendors
and third parties (excluding co-branded partners, Approved Manufacturers, Fulfilment Vendors and
Third Party Personalizers) that are not Members, a Member must:
Execute a written contract with any agent that it engages for the purpose of performing that
Member's responsibilities in relation to the Visa Enterprise;
Comply with the standards and practices notified by Visa Europe for evaluating and approving
the use of such Visa System Processors and such third parties (excluding co-branded partners,
Approved Manufacturers, Fulfilment Vendors and Third Party Personalizers);
1.
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An exception applies for a Member acquiring Airlines Transactions if the Airline is using a Visa System Processor for
Airlines that only processes Authorization Requests from Airlines.

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1.14.A.5.b
Distribute the written policies and procedures established by Visa Europe for Visa System
Processors, Third Part Instant Card Personalizers, Distribution Channel Vendors and third
parties (excluding co-branded partners, Approved Manufacturers, Fulfilment Vendors and
Third Party Personalizers) to such Visa System Processors, Third Part Instant Card
Personalizers, Distribution Channel Vendors and such third parties;
Ensure that all such Visa System Processors and such third parties, comply with the written
policies and procedures made available by Visa Europe from time to time, including:
Account or Transaction Information access, as specified in the Payment Card Industry Data
Security Standards;
ATM deployment and operational support compliance as set out in the Visa Global ATM
Member Guide; and
PIN entry device deployment and operational support in compliance with the PIN
Management Manuals;
Establish a risk management program to control risks related to the use of such Visa System
Processors, Third Party Instant Card Personalizers, Distribution Channel Vendors and third
parties;
Verify that the principals and senior management of such Visa System Processor, Third Party
Instant Card Personalizer, Distribution Channel Vendor and/or third party have the requisite
knowledge and experience to successfully perform the contracted services;
For the provision of services relating to Visa Products and Services, conduct a background
investigation into such Visa System Processors, Third Party Instant Card Personalizers,
Distribution Channel Vendors and such third parties, and its principals, prior to contracting
with such party, to verify financial standing and business legitimacy of those third parties for
the purpose of assessing whether the third party is capable of satisfying the obligations
imposed on the third party in its agreement with the Member;
Conduct a physical inspection of the business premises of such Visa System Processor, Third
Party Instant Card Personalizer, Distribution Channel Vendor and/or such third parties to:
Inspect operational controls; and
Monitor security standards regarding unauthorized disclosure of, or access to, sensitive
data relating to the Visa Enterprise and other payment systems' Transaction
Information; and
Subject to applicable law, maintain a file on each such Visa System Processor, Third Party
Instant Card Personalizer, Distribution Channel Vendor and/or such third party that includes
details of that party, such as a copy of its written contract with the Member, which must be
retained for a minimum of two years following termination of that contract.
Members must include in their agreements with their respective agents a term that provides that the
relevant Member is responsible for the acts or omissions of such agents.
1.14.B
Fines and Penalties
1.14.B.1
Fines and Penalties
1.14.B.1.a
In addition to liability under Section 1.14.B, a Member using a Visa System Processor, Third Party
Instant Card Personalizer, Distribution Channel Vendor, or third party (excluding co-branded partners,
Approved Manufacturers, Fulfilment Vendors and Third Party Personalizers) that fails to comply with
the Visa Europe Operating Regulations and the Visa Europe Membership Regulations, Articles of Association
and Bylaws is subject to fines and penalties, as specified in Section 1.6.D.
1.14.B.1.b
Visa Europe may impose fines resulting from the activities of a Member performing services on behalf
of another Member, on both the:
Performing Member; and
The Member for which the services are performed.

The total fine paid by both Members must not exceed the fine that would have been paid for the same
violation by a single Member.
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1.14.B.1.c
A Member is subject to the fines and penalties specified in the Visa Europe Operating Regulations,
Section 1.14.B, if the Member fails to register any Third Party Instant Card Personalizer, Distribution
Channel Vendor or third party (excluding co-brand partners, Approved Manufacturers, Fulfilment
Vendors and Third Party Personalizers) using the Visa Europe Agent Registration and Designation Form
or notify Visa Europe of:
Any change of business function of those third parties;
Change of ownership of those third parties; or
Termination of an agreement between the Member and those parties.
1.14.B.1.d
A Member contracting services to a Processor or Visa System Processor that is not compliant with the
Payment Card Industry Data Security Standards, may be subject to fines as specified in Section 1.6.D.24.f.
A Member contracting services to a Third Party Instant Card Personalizer or Distribution Channel
Vendor that is not compliant with the Payment Card Industry Data Security Standards, may be subject to
fines as specified in Section 1.6.D.24.f.
1.14.B.1.e
1.14.C
Where a Member acts as an agent for and provides payment-related services on behalf of another
Member, it shall be considered a single entity with that other Member in determining repetitive
violations of the Visa Europe Operating Regulations.
Visa System Processors and Airlines

Before a Visa System Processor is entitled to provide Authorization services for Airlines by connecting
directly to the Visa System, the Member who has contracted with that Visa System Processor must
ensure that the Visa System Processor has either:
Completed and submitted a Visa System Letter of Agreement (Exhibit 5A) to Visa Europe; or
Signed a separate agreement with Visa Europe.
1.14.D
Use of an Internet Payment Service Provider

An Acquirer that has contracted with an Internet Payment Service Provider (IPSP) is liable for all acts
and omissions of that IPSP and that IPSPs Sponsored Merchants.
1.14.E
Contract Requirements Between Members, Visa System Processors, Third Party

Instant Card Personalizers and Third Party Agents
1.14.E.1
Written Contracts
1.14.E.1.a
A Member must execute with each of its agents that performs payment-related services, such
services including soliciting Cardholders or Merchants deploying ATMs, providing operational support
or performing Transaction processing on its behalf, including its Distribution Channel Vendors and
Third Party Instant Card Personalizers that perform instant Card personalization, a written contract
containing terms appropriate to protect and maintain the safety, security and soundness of the Visa
Enterprise.
1.14.E.1.b
A Member must execute a written contract with each Visa System Processor, Third Party Instant Card
Personalizer, Distribution Channel Vendor and any other third party (excluding co-branded partners,
Third-Party Personalizers, Approved Manufacturers and Fulfilment Vendors) that perform paymentrelated services inside the Territory, including but not limited to:
Soliciting Cardholders or Merchants;
Deploying and/or providing operational support for ATMs; and/or
Performing Transaction processing, storing and transmitting activities or services in

connection with the operation of Visa Products and Services,
for or on behalf of that Member. That contract must contain terms appropriate to protect and maintain
the safety, security and soundness of the Visa Enterprise and include a provision providing that the Visa
System Processor, Third Party Instant Card Personalizer, Distribution Channel Vendor or the other
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third party must comply with the rules set out in the Payment Card Industry Data Security Standard, which
relate to the activities conducted by such Visa System Processor or other third party by or on behalf of
the Member.
1.14.E.1.c
1.14.E.2
The Member must provide such Visa System Processor, Third Party Instant Card Personalizer,
Distribution Channel Vendor or other third party with the relevant rules.
Independent Sales Organizations
1.14.E.2.a
A contract with an Independent Sales Organization is limited to a maximum period of three years.
1.14.E.2.b
The Member may renew the contract, subject to the requirements of Section 1.14.E.
1.14.E.2.c
An Independent Sales Organization must not perform any of the following functions:
Clearing and Settlement of Transactions;
Payment to, or crediting of, Merchant accounts;
Merchant and Cardholder account underwriting, activation, or charge-offs;
Risk management, including Transaction monitoring;
Approval and review of Merchants;
Approval of Cardholder applications; and
Establishment of Merchant fees for Transactions.
1.14.E.3
Revocation of Contract
Visa Europe may permanently prohibit a Visa System Processor, Third Party Instant Card Personalizer,
Distribution Channel Vendor, or third party (excluding co-brand partners, Approved Manufacturers,
Fulfilment Vendors and Third Party Personalizers), or one of its principals, from providing services to
Members for good cause, as specified in Section 1.14.G.1.
1.14.F
Acquirer Safe Harbour
1.14.F.1
Registration with Visa Europe

Effective from 31 December 2012, an Acquirer must ensure that its Merchants only use agents that are
registered with Visa Europe and appear as such on www.visamerchantagentslist.com. These agents
provide payment related services (including services that operate under contractual obligations to the
Merchant to control access to Cardholder data) to Merchants or Sponsored Merchants, excluding
payment application software providers.
The registration process must be carried out by an agent on the website www.visamerchantagents.com.
1.14.F.2
Safe Harbour
1.14.F.2.a
If the conditions in Section 1.14.F.2.b are met, Acquirers whose Merchant or Sponsored Merchant
suffers a data compromise through an agent are:
Not subject to the penalties in Section 1.6.D.24.d; and
Not liable for any losses resulting from the Data Compromise Recovery Solution (DCRS)
Program or the Global Compromised Account Recovery (GCAR) Program.
1.14.F.2.b
To qualify for safe harbour, as defined per Section 1.14.F.2.a, the agent must:
Be listed with Visa Europe before the date of notification of the data compromise, as suspected
or confirmed; and
Demonstrate that it was:

Successfully assessed by a qualified security assessor as PCI DSS compliant at the time of
the data compromise;
Self-assessed against the PCI DSS. The PCI Forensic Investigator report1 must confirm
that the agent complied with the security measures as stated in the self-assessment
questionnaire during registration on the website www.visamerchantagents.com; or
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Out of scope for PCI DSS. The PCI Forensic Investigator report1 must confirm that the
agent did not have access to or control over the Cardholder data which was compromised.
1.14.G
Prohibitions
1.14.G.1
General Requirement
1.14.G.1.a
1.14.G.2
Visa Europe may, at its discretion, permanently prohibit any Member and its third parties (excluding
co-brand partners, Approved Manufacturers, Fulfilment Vendors and Third Party Personlizers) from
providing Visa Products and Services for good cause, such as:
Fraudulent activity;
Activity that causes the Member to repeatedly violate the Visa Europe Operating Regulations;
Operating in an unsafe or unsound manner; and
Any other activities that may result in undue economic hardship or damage to the goodwill of
the Visa Europe system.
Misrepresentation by a Third Party or an Agent
1.14.G.2.a
Members must include a provision in their contracts with any:
Third party performing services relating to Visa Products and Services on behalf of such
Members;
Co-brand partner; or
Merchant,
providing that such third party, co-brand partner or Merchant must not misrepresent itself as being a
Customer or a Member. A Members agent must not present itself to prospective Cardholders and/or
Merchants under any other trade name except the one registered on the Visa Europe Agent Registration
and Designation Form.
1.14.G.2.b
The Visa System Processor, Third Party Instant Card Personalizer, Distribution Channel Vendor, agent
or third party (excluding co-brand partners, Approved Manufacturers, Fulfilment Vendors and Third
Party Personalizers) must not imply that its registration with Visa Europe is an endorsement of its
services by Visa Europe.
1.14.H
Agreements with Visa Europe
1.14.H.1
General Requirements
Before delivery of any:
Visa Europe Authorization Service or V.I.P. System software;
Visa Europe Clearing and Settlement Service or BASE II software; or
Visa Extended Access Server,

by a Member, or by Visa Europe, to any of the Members agents or independent contractors, the
Member must require those agents or independent contractors to enter into an agreement directly
with Visa Europe.
1.14.H.2
Agreement Terms
The agreement referred to in Section 1.14.H.1 may specify terms and conditions for the use of software
or equipment that Visa Europe determines necessary to protect its proprietary rights. Visa Europe is
not required to agree to this type of arrangement.
1.
15 May 2013
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1-57
General Rules
1.14.I
Marketing Materials
A Member must ensure that its agent or independent contractor:
Only uses marketing materials approved by the Member;
Ensures that all marketing materials displaying Visa Marks also include the name of the
Member, which must be more prominent and in a larger font than that of the agent or the
independent contractor;
In respect of Prepaid Card distribution, clearly and conspicuously includes the name of that
Member on any website operated by that agent or that independent contractor that displays
the Visa Marks or offers Visa Products or Services. The name of that Member must be located
within close proximity to the Visa Marks as specified in the Visa Europe Prepaid Card Product
Member Implementation Guidelines; and
Is prominently identified on the marketing materials as an agent or representative of that

Member.
1.14.J
Audit
The Member or Visa Europe may conduct financial and procedural audits of the agent at any time,
subject to applicable local law. Any audit conducted by Visa Europe will be at the Members expense.
1.15
VISA EUROPE COST STUDY PARTICIPATION

A Member must participate in Visa Europe cost studies as directed by Visa Europe.
1.15.A
Visa Europe Support

Visa Europe will provide support to Members participating in Visa Europe cost studies as follows:
Provision of the following documentation:

Cost study templates and models; and
Study methodology and definitions documents.
Provision of a minimum of three calendar months for collation and submission of data; and
Provision of up to five man-days assistance from Visa Europe staff. This assistance may take
the form of, but is not limited to, the following:
Study introduction; and/or
Review/audit meetings.
1.15.B
Member Commitments
Members participating in Visa Europe cost studies must commit to the following:
Submission of required data within set deadlines;
A reasonable number of meetings with Visa Europe and/or Visa Europe appointed auditors to
review their study, within deadlines;
Providing full responses to points raised at reviews within one month of the review; and
Completion and formal sign-off of their study submissions within Visa Europes deadline.
1.15.C
Member Compliance
Members who decline to participate, deliver results beyond project time-frames, or do not meet the
quality requirements of the study, as set out in Section 1.15.B may be charged a fine, at the discretion of
Visa Europe.
1-58

15 May 2013
General Rules
1.16
DATA PROTECTION PROVISIONS

Depending on the service and as specified for such service, a Member must understand and accept that
it is either:
A data controller, as specified by European Data Protection legislation, with regard to all
personal data that the Member and/or Visa Europe collects from Cardholders and Merchants
with Visa Europe and its sub-contractors being the data processor; and
Primarily responsible for fulfilling all data protection responsibilities toward Cardholders and
Merchants with whom it has a direct relationship.
or that the Member is:
A joint data controller together with Visa Europe, as specified by European Data Protection
legislation, with regard to all personal data that the Member and/or Visa Europe collects from
Cardholders and Merchants with Visa Europe and its sub-contractors being the joint data
controller; and
Jointly responsible with Visa Europe for fulfilling all data protection responsibilities towards
Cardholders and Merchants.
1.16.A
Member Responsibility as Sole Data Controller

If a Member is the sole data controller in respect of a service, then it must:
Ensure that it complies fully with all applicable data protection laws with regard to personal
data that it collects, stores, processes and transfers;
Ensure that it has a valid legal basis (such as a binding model contract) for making any data
transfers outside the European Economic Area;
Provide appropriate prior information to the Cardholder or Merchant about the intended
processing of their personal data by the Member and Visa Europe;
Provide accurate data regarding their Cardholders to Visa Europe, including informing Visa
Europe when Cardholder personal data must be corrected, updated or deleted;
Respond promptly to Cardholders or Merchants who contact the Member seeking to exercise
their data protection rights, informing Visa Europe of such response;
Adopt appropriate technical and organisational security measures in respect of the storage
and processing of such personal data, as more particularly specified in the relevant service
description; and
Work with the Cardholder or Merchant to resolve any dispute regarding their personal data,
informing Visa Europe of such resolution.
1.16.B
Member and Visa Europe Responsibilities as Joint Data Controllers

If a Member together with Visa Europe are joint data controllers in respect of a service, each must:
Ensure that it complies fully with all applicable data protection laws with regard to personal
data that it collects, stores, processes and transfers;
Ensure that it has a valid legal basis (such as a binding model contract) for making any data
transfers outside the European Economic Area; and
Adopt appropriate technical and organisational security measures in respect of the storage
and processing of such personal data, as more particularly specified in the relevant service
description.
15 May 2013

1-59
General Rules
A Member must:
Provide appropriate prior information to the Cardholder or Merchant about all of the intended
processing of their personal data by the Member and Visa Europe;
Provide accurate data regarding the Cardholders to Visa Europe, including promptly informing
Visa Europe when Cardholder personal data must be corrected, updated or deleted;
Respond promptly to Cardholders or Merchants who contact the Member or Visa Europe
seeking to exercise their data protection rights, informing Visa Europe or the Member (as the
case may be) of such response; and
Work with the Cardholder or Merchant to resolve any dispute regarding their personal data,
informing Visa Europe or the Member (as the case may be) of such resolution.
Visa Europe will:
Assist Members, where appropriate, to respond to a Cardholder or Merchant seeking to

exercise their data protection rights;
Respond to a Cardholder or Merchant contacting Visa Europe seeking to exercise their data
protection rights; and
Work with Members, Cardholders or Merchants to resolve any issues raised to Visa Europe
regarding the processing of Cardholder personal data.
1.16.C
Visa Europe Responsibility as Data Processor

Visa Europe will comply fully with all applicable data protection laws in regards to the personal data it,
or its sub-contractors, stores and processes on behalf of its Members as follows:
Update the personal data of Cardholders or Merchants when notified of such corrections or
updates by Members or Cardholders;
Assist Members, where appropriate, to respond to a Cardholder or Merchant seeking to

exercise their data protection rights;
Respond to a Cardholder or Merchant contacting Visa Europe seeking to exercise their data
protection rights;
Remove personal data about a Merchant from the Visa Merchant Alert Service (VMAS) file:
If the Merchants inclusion was not in accordance with VMAS requirements; and
Notify such parties that have accessed the information on that Merchant within the
previous 12 month period of the removal;
Delete any personal data at the end of the relevant retention period;
Adopt appropriate technical and organisational security measures for the storage and
processing of such personal data as disclosed by Members, as more particularly specified in
the relevant service description;
Work with Members, Cardholders or Merchants to resolve disputes raised to Visa Europe
regarding the processing of their personal data; and
To the extent that it is Visa Europes responsibility to do so, ensure that all transfers of
personal data between Visa Europe and Visa Inc. have a valid legal basis.
1.16.D
Member Obligations for Providing Visa Europe with Data Relating to Cardholders
A Member must:
Warrant that, as applicable, the terms and conditions of its Cardholder Agreements do and
will continue to permit Visa Europe to conduct propensity modelling;
Ensure that all fair processing notices have been given to a Cardholder (and/or, as applicable,
consents obtained from Cardholders) and such notices are sufficient in scope to enable Visa
Europe to process any Cardholder personal data as required and in accordance with applicable
laws, including ensuring that such fair processing notices are accordance with
Section 3.1.B; and
Indemnify and hold Visa Europe harmless against all liability, cost, expense, damage and loss
(including but not limited to any direct, indirect or consequential loss) resulting from or in a
connection with a breach of such warranty.
1-60

15 May 2013
Risk Management
2.1
GENERAL SECURITY REQUIREMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 5

Investigations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 5
Investigation Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 5
Investigative Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 5
Payment for Investigative Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 5
Lost or Stolen Card Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 5
Member Responsibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 5
Issuer Responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 6
Visa Global Customer Care Service Site Responsibilities . . . . . . . . . . . . . . . . . . . . . . . . 2 - 6
Reimbursement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 6
Recovered Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 6
Notification of Card Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 6
Account Information and Transaction Information Security . . . . . . . . . . . . . . . . . . . . . . . 2 - 7
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 7
Payment Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 7
Loss or Theft of Account Information or Transaction Information . . . . . . . . . . . . . . . . 2 - 8
Investigations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 8
Member Co-operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 8
Non-Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 9
PIN Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 9
PIN Security Self-Audit Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 9
PIN Security Non-Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 9
Penalty for Acquirer Failure to Complete PIN Security Self-Audit . . . . . . . . . . . . . . . . 2 - 9
Counterfeit Losses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 10
Responsibility for Counterfeit Transactions/Transactions using Misencoded
Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 10
Performance Standards for Risk Management Requests . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 10
Response Standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 10
Issuer Information Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 10
Acquirer Information Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 10
15 May 2013

2-1
Risk Management
2.2
VISA EUROPE RIGHTS AND RESPONSIBILITIES . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 11

Corporate Risk Reduction Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 11
2.3
RISK MANAGEMENT SERVICES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 11

Card Recovery Bulletin Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 11
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 11
Availability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 12
Regional Card Recovery File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 12
Effective Dates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 12
Fees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 12
Card Verification Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 12
Issuer Participation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 12
Visa Europe Responsibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 13
Card Verification Value 2 for Transactions occurring in a Card-Absent
Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 13
Exception File Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 13
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 13
Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 13
PIN Verification Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 13
Positive Cardholder Authorization Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 14
Global Fraud Information Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 14
Common Purchase Point Investigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 14
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 14
Penalties for Non-Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 14
Criteria . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 15
Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 15
Global Merchant Chargeback Monitoring Program and the Global Brand Protection
Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 15
Criteria . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 15
Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 15
Merchants and Sponsored Merchants Identified as High-Risk and/or
High Brand-Risk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 16
Rights of Visa Europe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 17
Acquirer Performance Metric Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 17
Acquirer Monitoring Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 18
Visa Anti-Money Laundering Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 18
Visa Anti-Money Laundering Program Requirements . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 18
Visa Anti-Money Laundering Program Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 18
2-2

15 May 2013
Risk Management
2.4
VISA MERCHANT ALERT SERVICE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 19

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 19
Acquirer Responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 19
Merchant Agreement Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 19
Visa Merchant Alert Service File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 19
Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 - 20
Visa Europe Responsibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 - 20
Fees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 - 20
Penalties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 - 20
Data Protection Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 - 20
2.5
FRAUD DETECTION SYSTEMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 - 20
2.6
FRAUD MONITORING PROGRAMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 - 20

Program Entry Criteria . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 21
Program Phases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 22
Initial Phase . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 22
Applied Fee Phase . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 22
Mandatory Action Phase . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 22
High Total Fraud Loss Monitoring Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 22
Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 22
Review Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 23
2.7
15 May 2013
MERCHANT DEPOSIT MONITORING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 23

2-3
Risk Management
2.1
GENERAL SECURITY REQUIREMENTS

A Member must comply with the requirements specified in the Member Fraud Control Manual.
2.1.A
Investigations
2.1.A.1
A Member must investigate any suspected or confirmed fraud or money laundering on a Cardholder
account or a Virtual Account.
2.1.A.2
Investigation Requirements
Visa Europe may require a Member, or require the Member to assist Visa Europe, to conduct a further
investigation into fraud or money laundering, in addition to the investigation described in Section 2.1.A.1.
If Visa Europe decides to conduct its own investigation, at the request of Visa Europe, a Member must:
Co-operate fully with Visa Europe in respect of such investigation;
Provide Visa Europe with access to the premises involved in the investigation; and
Provide access to Visa Europe to all applicable records that the Member has that might relate
to the investigation.
2.1.B
Investigative Assistance
2.1.B.1
On receipt of a request from another Member, a Member must assist other Members with an
investigation into fraudulent activity in relation to a Card or Virtual Account, such assistance to include:
Securing interviews with Merchants, Cardholders, Virtual Account Holders, suspects,

witnesses and law enforcement personnel;
Obtaining handwriting samples, photographs, fingerprints, and any other similar physical
evidence;
Recovering lost or stolen Cards or Counterfeit Cards; and
At the Issuers request, providing information to proper authorities for the possible arrest of
suspects.
2.1.B.2
Payment for Investigative Services

If a Member requests investigative assistance from another Member in accordance with Section 2.1.B.1
it must pay a fee, in accordance with Table 8-25, to the assisting Member for its assistance with any
investigation, provided that the assisting Member prepares an itemized statement of the actions taken
in providing that assistance.
2.1.C
Lost or Stolen Card Reports
2.1.C.1
Member Responsibility
A Member must, on behalf of all other Customers and Members:
Accept a report from any Cardholder or Virtual Account Holder in respect of:
A lost or stolen Card, using the Lost or Stolen Card Report (Exhibit 1A); or
A compromised, or fraudulent use of a, Virtual Account; and
Within two hours of receipt of that report from the Cardholder or Virtual Account Holder,
notify the Issuer of the Card or Virtual Account, at that Issuers expense, of the activity
above.
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Risk Management
2.1.C.1.a
When a Member accepts a report from a Cardholder or Virtual Account Holder pursuant to
Section 2.1.C.1, that Member must:
If an incomplete Account Number is provided by the Cardholder or Virtual Account Holder,

supply the Issuer with the address and telephone number where the Cardholder or Virtual
Account Holder may be contacted for the two business days following the day on which the
report from the Cardholder or Virtual Account Holder was received; and
Send the Lost or Stolen Card Report (Exhibit 1A) to the Visa Global Customer Care Service Sites
if the Member is unable to establish contact with the relevant Issuer within two hours of
receipt of that report from the Cardholder.
2.1.C.1.b
When a Member accepts a report from a Cardholder pursuant to this Section 2.1.C.1, and that
Cardholder requests an Emergency Replacement Card or an Emergency Cash Disbursement, the
Member to whom the report was sent must include the following information in the
Lost or Stolen Card Report (Exhibit 1A):
The address and telephone number where that Issuer may contact the Cardholder for the two
business days following the day on which the report from the Cardholder was received; and
The monetary amount of the requested Emergency Cash Disbursement, if applicable.
2.1.C.2
Issuer Responsibilities
If an Issuer receives a report of a lost of stolen Card or a Virtual Account from a Visa Global Customer
Care Service Site, the Issuer may update the Exception File as it deems necessary.
2.1.C.3
Visa Global Customer Care Service Site Responsibilities

After accepting a lost or stolen report from a Cardholder, Virtual Account Holder or a Member, the Visa
Global Customer Care Service Site will:
Update the Exception File if a complete Account Number has been provided; and
Notify the Issuer.
2.1.C.4
Reimbursement
A Member that fulfils the requirements set out at Section 2.1.C.1 above, may collect a handling fee from
the Issuer of the Card that is the subject of the Lost or Stolen Card Report (Exhibit 1A) as specified in
Table 8-27.
2.1.D
Recovered Cards
2.1.D.1
Notification of Card Recovery
2.1.D.1.a
A Member that receives a recovered Card or Counterfeit Card must, by the end of the business day
following the receipt of the recovered Card or Counterfeit Card, advise the Issuer of the circumstances
in which that Card was recovered or Visa Europe of the circumstances in which that Counterfeit Card
was recovered.
2.1.D.1.b
A Member must carry out a Fee Collection Transaction for the handling fee relating to a recovered
Card, within five business days of receipt of that recovered Card. On the Input Date of the Fee
Collection Transaction the Member must send the following to the Issuer of the recovered Card:
For a recovered Card without a Chip, the recovered Card cut horizontally so as not to damage
the Magnetic Stripe, hologram or embossed or printed Account Number (as applicable);
For a recovered Chip Card, the Chip Card rendered unusable in a manner so as not to damage
the Chip by either:
Punching a hole through the middle of the Magnetic Stripe to make it unreadable; or
Cutting away the corner of the Card at the opposite end of the Chip. A corner cut must be
at a 45 degree angle and extend approximately 25mm (one inch) from the corner of the
Card; and
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15 May 2013
Risk Management
2.1.D.1.c
A completed copy of the Recovered Card Advice (Exhibit 1C) specifying the circumstances of the
recovery, for example, stating whether:
Account Number is listed on the Card Recovery Bulletin;
Pickup Response to a routine Authorization Request;
Action required by the Issuer after a Referral Response; or
The Card was inadvertently left by Cardholder.
Where an Issuer recovers a Counterfeit Card, that Issuer must send the following to Visa Europe:
For a recovered Counterfeit Card without a Chip, the card, cut horizontally so as not to damage
the Magnetic Stripe, hologram or embossed or printed Account Number or counterfeit
account number (as applicable);
For a recovered Chip Card, the Chip Card rendered unusable in a manner so as not to damage
the Chip by either:
Punching a hole through the middle of the Magnetic Stripe to make it unreadable; or
Cutting away the corner of the Card at the opposite end of the Chip. A corner cut must be
at a 45-degree angle and extend approximately 25mm (one inch) from the corner of the
Card; and
A completed copy of the Recovered Counterfeit Card Notification (Exhibit 1F) specifying the
circumstances of the recovery, for example, stating whether:
Account Number is listed on the Card Recovery Bulletin; or
The printed digits on the front of the Card differ from the embossed digits on the front of
the Card.
2.1.E
Account Information and Transaction Information Security
2.1.E.1
Overview
Members must:
Maintain all materials or records that contain account information or Transaction Information
in a safe and secure manner, as specified in the Payment Card Industry Data Security Standard;
Ensure that each agreement and contract entered into by that Member with a third party
(including Merchants) contains the obligations to be performed by that third party in
accordance with the Visa Europe Operating Regulations;
Ensure that each third party (including Merchants) with whom that Member has entered into
a contract, where that third party has access to account information or Transaction
Information, is under an obligation to comply with the Payment Card Industry Data Security
Standard; and
Upon request from Visa Europe, a Member must certify to Visa Europe that its contracts with
third parties (including Merchants), where appropriate, comply with the conditions specified
in the Payment Card Industry Data Security Standard.
2.1.E.2
Payment Applications
2.1.E.2.a
15 May 2013
Effective from 8 March 2012, Acquirers must:
Ensure that all Merchants using payment applications that either store, or cause to be stored,
sensitive authentication data, when Authorization is complete, must migrate to, or upgrade to,
payment applications that do not store sensitive authentication data. This must be done within
six months of those applications being identified; and
Verify that all Merchants who are new to Card acceptance and who are using a payment
application that meets the eligibility criteria as defined by the PCI SSC, only use a payment
application that is compliant with the Payment Application Data Security Standards.

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Risk Management
2.1.E.2.b
2.1.E.3
Effective from 31 December 2012, Acquirers must ensure that any Merchant using a payment
application, as defined in the Payment Application Data Security Standards, that is listed as vulnerable by
Visa Europe, must within six months of the application being identified as vulnerable either:
Upgrade the payment application to remove the identified vulnerability; or
Use a payment application that is compliant with the Payment Application Data Security
Standards.
Loss or Theft of Account Information or Transaction Information
2.1.E.3.a
A Member must immediately report to Visa Europe the suspected or confirmed loss or theft
(including the loss or theft by one of its agents or Merchants) of any material or records that contain
account information or Transaction Information, as specified in the Member Fraud Control Manual.
2.1.E.3.b
The Member must ensure that the report described in Section 2.1.E.3.a, contains, to the extent possible,
all of the following categories of information relating to the lost or stolen materials or records that
contain account information or Transaction Information:
Issuer name;
Format, amount and description of missing account information or Transaction Information;
Any specific Account Numbers missing;
Type of account information that was included in the missing material;
Details of the loss or theft of account information or Transaction Information and the ensuing
investigation being conducted by the Member in accordance with Section 2.1.E.4;
The contact name and telephone number of the Member for the provision of additional
information; and
The name and telephone number of the person reporting the loss or theft.
2.1.E.4
Investigations
A Member must conduct an investigation of any suspected or confirmed loss or theft of account
information or Transaction Information, as specified in the Member Fraud Control Manual.
2.1.E.5
Member Co-operation
Acquirers must co-operate with Visa Europe to protect the payment system and its Members against
data compromises of account information and Transaction Information. Failure to do so, may result in
Visa Europe charging a penalty of 100,000.
Lack of Member co-operation is classified as:
Failure to immediately disclose a suspected compromise to Visa Europe;
Failure to distribute Account Numbers at risk to Visa Europe within seven calendar days of
notification of a suspected compromise;
Failure to notify law enforcement that a crime may have been committed;
Failure to appoint an accredited assessor within seven calendar days of a suspected

compromise;
Failure to distribute to Visa Europe by an Acquirer or Group Member, all Transaction data
processed by such Acquirer or Group Member or on their behalf by an entity at risk, during the
window of exposure on a Visa BIN, within 15 calendar days of the request by Visa Europe:
Such Transaction data must be distributed to Visa Europe irrespective of whether this
data has been processed by the Visa System or by a Visa System processor;
The entity at risk and the window of exposure on a Visa BIN are defined by Visa Europe
on a case by case basis;
Failure to identify Account Numbers at risk; and/or
Any other aspect regarding an Acquirer's management of data compromises of that Visa
Europe deems to have an adverse impact on the Visa Enterprise.
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15 May 2013
Risk Management
2.1.E.6
Non-Compliance
Visa Europe may fine a Member (as specified in Section 1.6.D.24.d) or require that Member to take
immediate corrective action, if Visa Europe determines, at its sole discretion, that the Member has
been deficient or negligent in:
Securely maintaining account information or any Transaction Information; or
Reporting or investigating the loss or theft of such information.
2.1.F
PIN Security
2.1.F.1
PIN Security Self-Audit Requirements

An Acquirer processing PINs for Transactions must comply with the security requirements specified in
the PIN Management Requirements Documents and the requirement to perform a self-audit in
accordance with the Visa Europe PIN Security Self Audit Requirements and Forms. Failure to comply with
the security requirements specified in the PIN Management Requirements Documents may subject the
Acquirer to the fines specified in Section 1.6.D.12 and Table 1-10.
2.1.F.2
PIN Security Non-Compliance
2.1.F.2.a
Following an onsite inspection by Visa Europe for any violation of a rule contained in the PIN
Management Requirements Documents, if an Acquirer is found to be non-compliant with the PIN
Management Requirements Documents, Visa Europe may notify the Acquirer of such violation. If that
Acquirer fails to respond to such notification within 30 days of receipt of the notification from Visa
Europe, Visa Europe may fine the Acquirer or suspend that Acquirers certification relating to the PIN
implementation procedures until a response from the Acquirer has been received and acknowledged
by Visa Europe.
2.1.F.2.b
An Acquirer that provides an action plan in response to the notification from Visa Europe described in
Section 2.1.F.2.a, but does not perform its commitments as set out in such action plan, must deposit US
$100,000 with Visa Europe as a performance bond or place US $100,000 in escrow, until Visa Europe
either:
Confirms that the Acquirer is in compliance with the requirements of the PIN Management
Requirements Documents; or
In the case of the escrow arrangements, suspends that Acquirers certification.
2.1.F.2.c
If Acquirer certification in relation to PIN implementation procedures is suspended, the Acquirer may
forfeit to Visa Europe the performance bond or escrowed amount referred to in Section 2.1.F.2.b.
2.1.F.2.d
An Issuer may be subject to fines as specified in Section 1.6.D.5, if their Third Party Instant Card
Personalizer does not comply with the PIN processing standards, specified in the Global Instant Card
Personalization Issuance Security Standards.
2.1.F.3
15 May 2013
Penalty for Acquirer Failure to Complete PIN Security Self-Audit

Visa Europe may impose on an Acquirer the penalties specified in Section 1.6.D.12 if the Acquirer fails
to comply with Section 2.1.F.1 and Section 2.1.F.2.a.

2-9
Risk Management
2.1.G
Counterfeit Losses
2.1.G.1
Responsibility for Counterfeit Transactions/Transactions using Misencoded Cards

For Counterfeit Transactions and Transactions using Misencoded Cards:
The Acquirer first receiving the Counterfeit Transaction Receipt, or the Transaction Receipt
relating to the Transaction using the Misencoded Card, shall be liable if the Counterfeit Card
or Misencoded Card bears a BIN that is not assigned to a Customer or a Member; or
If the Counterfeit Card or Misencoded Card bears a BIN that has been assigned to a Customer
or a Member, the Issuer to which that BIN is assigned shall be liable unless either:
That Issuer can identify another Issuer by the manufacturer product information printed
on the reverse side of the Visa Card or Visa Electron Card or under the signature panel or
Magnetic Stripe, in which case the Issuer identified by the manufacturer product
information shall be liable; or
The Dispute Resolution Rules provide otherwise.
2.1.G.1.a
There is no time limit on a Members right to reassign liability to the Issuer under Section 2.1.G.1.
2.1.H
Performance Standards for Risk Management Requests
2.1.H.1
Response Standards
A Member must respond to a request from another Member, Visa Europe or a law enforcement agency
as follows:
Table 2-1
Member Response Standards
Member
Response Standard
Issuer
Three business days
Acquirer
Five business days
If the request relates to an investigation where a suspect is in custody, the Member must respond
within 12 hours of the request.
2.1.H.2
Issuer Information Requirements

An Issuer must supply at least the following minimum information, providing as much detail as
possible:
Card status;
Full details of loss or theft of Card;
Cardholder details;
Expiry date; and
Suspected or disputed fraudulent activity.
2.1.H.3
Acquirer Information Requirements

An Acquirer must supply at least the following minimum information, providing as much detail as
possible:
Merchant status;
Name and address details of the Merchant;
Name of the principal;
Suspect fraudulent activity details; and
Other relevant circumstances.
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15 May 2013
Risk Management
2.2
2.2.A
VISA EUROPE RIGHTS AND RESPONSIBILITIES

Corporate Risk Reduction Procedures
Upon receipt of instructions from Visa Europe, a Member must implement appropriate risk reduction
measures that may include, but are not limited to:
Prohibiting or limiting any of the following:

Issuing new Cards or reissued Cards;
Signing or re-signing Merchants; or
Using any third party for payment-related services relating to Visa Products and Services;
Blocking Authorization of Transactions, or prohibiting Acquirers from obtaining Authorization

for Transactions, on behalf of certain Merchants;
Terminating some or all of its Merchant Agreements with its Merchants;
Pledging collateral to secure a Members obligations and reimbursement to Visa Europe for
any expenses incurred by Visa Europe in ensuring compliance with any risk reduction
measures;
Redirecting Settlement funds to avoid potential losses, as specified in Section 6.3.G, including,
but not limited to:
Rerouting Settlement funds around the Members bank that normally holds the Members
funds;
Holding funds to ensure the correct application of Cardholder funds;
Holding funds for the payment of Merchants;
Holding funds for the future payment of Chargebacks; and
Withholding funds for the purpose of obtaining collateral or meeting other Member
obligations;
Prohibiting or limiting a Members right to sponsor a Member; and
Requiring a Member to change one or more of its designated agents.
2.3
RISK MANAGEMENT SERVICES
2.3.A
Card Recovery Bulletin Service
2.3.A.1
Overview
2.3.A.1.a
If an Issuer chooses to use the Card Recovery Bulletin Service in respect of a particular blocked
Account Number or blocked BIN, it must list that blocked Account Number or blocked BIN on the Card
Recovery Bulletin.
2.3.A.1.b
A Member must comply with the procedures specified in the Card Recovery Bulletin Service Users Guide
when listing Account Numbers or using the Card Recovery Bulletin to identify Account Numbers with
a Pick Up Card status.
2.3.A.1.c
An Issuer may have Chargeback rights for Transactions that are below the Merchants Floor Limit and
are listed on the appropriate Card Recovery Bulletin. For more information, see Visa Europe Operating
Regulations, Volume IIDispute Resolution Rules, Chargeback reason code 70 (Card Recovery Bulletin or
Exception File).
15 May 2013

2-11
Risk Management
2.3.A.2
Availability
A Member may list an Account Number or BIN on the Card Recovery Bulletin in any of the geographical
regions specified in Table 2-2.
Table 2-2
Geographical Regions for the Card Recovery Bulletin
Visa Regions
Geographical Areas Included
Asia-Pacific
Central and Eastern Europe, Middle East and Africa
Canada
Europe
Latin America and Caribbean
1-9
U.S.A
2.3.A.3
Regional Card Recovery File

If an Acquirer converts the Regional Card Recovery File to paper for distribution to its Merchants, its
Merchants may check Account Numbers against those listed on the paper Regional Card Recovery File
to verify the validity of Visa Cards, for Transactions that are below the Floor Limit for that Merchant.
2.3.A.4
Effective Dates
Unless Visa Europe notifies the Members otherwise, the Card Recovery Bulletin becomes effective on
the first Saturday following the date of its publication and remains valid until the effective date of the
next edition of the Card Recovery Bulletin.
2.3.A.5
Fees
An Issuer must pay a Negative Response Fee to Visa Europe for each Referral Response, Decline
Response and Pickup Response originating at a Merchant Outlet located in the U.S.A., as specified in
Table 8-1.
2.3.B
Card Verification Service
2.3.B.1
Issuer Participation
2.3.B.1.a
An Issuer must be capable of receiving the POS Entry Mode code and processing the Card Verification
Value according to the procedures specified in the:
VisaNet Manual entitled BASE II Clearing and Settlement Manuals - Data Codes for those using
the V.I.P. System and BASE II; and
Visa Europe System Manuals for those using the Visa Europe Authorization Service and Visa
Europe Clearing and Settlement Service.
2.3.B.1.b
All Cards must be encoded with a Card Verification Value, as specified in the Payment Technology
Standards Manual.
2.3.B.1.c
An Issuer must ensure that the Integrated Card Verification Value (iCVV) is different from the Card
Verification Value (CVV).
2.3.B.1.d
All newly issued EMV Chip Cards and existing EMV Chip Cards on renewal must use Integrated Card
Verification Value (iCVV) as part of the Magnetic-Stripe Image (MSI), as defined in the Payment
Technology Standards Manual.
2.3.B.2
2-12
Acquirer Requirements
An Acquirer must ensure that its Merchants Point-of-Transaction Terminals transmit the entire
unaltered contents of the Magnetic Stripe data.

15 May 2013
Risk Management
2.3.B.3
2.3.C
Visa Europe Responsibility

An Issuer may verify the Card Verification Value in an Authorization Request itself or request that
VisaNet verify the Card Verification Value in an Authorization Request on its behalf.
Card Verification Value 2 for Transactions occurring in a Card-Absent Environment

Members will lose Chargeback rights when the Card Verification Value 2 (CVV2) was supplied by the
Acquirer as part of the Authorization Request for a Visa Europe Transaction.
Issuers and Acquirers must ensure they are certified by Visa Europe for CVV2 processing within the
Territory.
Issuers who are not certified will be deemed as not participating in the service and will therefore lose
fraud Chargeback rights under Chargeback reason code 83 (FraudCard Absent Environment).
All Authorization Requests containing CVV2 values, whether processed by Visa Europe, the Issuer or
its agent, should be declined when the CVV2 check indicates 'No Match' (denoted by results code 'N').
Issuers will be liable for Transactions approved showing a CVV2 results code N.
2.3.D
Exception File Service
2.3.D.1
Overview
A Visa System Processor wishing to start using the Exception File must notify Visa Europe in writing at
least 90 calendar days prior to the date on which it wishes to start using the Exception File.
2.3.D.2
Updates
2.3.D.2.a
An Issuer must add an Account Number to the Exception File if:
A Card was reported as lost, stolen or as being a Counterfeit Card, and the Issuer wishes that
Card or Counterfeit Card to be recovered;
A Deposit-Only Account Number is reported as being compromised;
Authorizations for Transactions using that Account Number must always be declined;
Authorization for Transactions using that Account Number must always be approved;
Authorization limits that have been defined by the Issuer in relation to the Account Number
have been met or exceeded; or
The Acquirer is required to contact the Issuer to obtain Authorization for Transactions using
the Account Number.
2.3.D.2.b
If an Account Number is required to be added to the Exception File pursuant to Section 2.3.D.2 above,
an Issuer must update the Exception File with the following information relating to each new addition:
Account Number;
Authorization Response required to be given in response to an Authorization Request relating

to that Account Number;
Date that the record is to be purged from the Exception File; and
Geographical region in which the Account Number should be published on the Card Recovery
Bulletin.
2.3.D.2.c
An Issuer may submit updates to the Exception File using the Exception File Update Form (Exhibit 1B).
2.3.E
PIN Verification Service

If an Issuer chooses to participate in the PIN Verification Service, it must submit a written request to
Visa Europe at least 90 calendar days prior to implementing PIN Verification Service.
15 May 2013

2-13
Risk Management
2.3.F
Positive Cardholder Authorization Service

An Issuer must establish minimum Activity File Parameters for all Transactions as specified in the:
Visa Europe System Manuals for those using the Visa Europe Authorization Service and the Visa
Europe Clearing and Settlement Service; and
VisaNet Manuals for those using the V.I.P. System and BASE II.
2.3.G

All principal Members must be subscribed to the Global Fraud Information Service.
Principal Members who do not subscribe to the Global Fraud Information Service are subject to
penalties, as specified in Table 1-23.
2.3.H
Common Purchase Point Investigation

Members must comply with the procedures and standards established for Common Purchase Point
(CPP) investigations, as specified in the Visa International Skimming Intelligence Team (VISIT)
application available on Visa Online.
2.3.H.1
Overview
A Common Purchase Point (CPP) is a Merchant Outlet where a minimum of three confirmed skimmed
counterfeit accounts had genuine Cardholder usage, at the same Merchant Outlet, within a maximum
of 30 consecutive days.
2.3.H.2
Issuers must notify Visa Europe through the VISIT system within one business day of identifying a CPP.
2.3.H.3
2.3.H.3.a
Acquirer must investigate a Merchant Outlet that has been identified as a CPP.
2.3.H.3.b
Acquirer investigation must include, but is not limited to, all of the following information:
Confirmation that the Merchant Outlet is a CPP;
The method used to compromise the account; and
The identity of, and information about, the suspect.
2.3.H.3.c
Acquirer must provide Visa Europe, through the VISIT system, with a preliminary report on their
investigative effort within 10 business days following notification of a CPP by Visa Europe or an Issuer.
2.3.H.3.d
Within 30 business days following notification of a CPP, the Acquirer must provide Visa Europe,
through the VISIT system, with a full report on their investigation, their findings and their plan of
action to address the issue. The report must include, but is not limited to, all of the following if they can
be determined:
The method used to compromise the accounts;
The identity of and information about the suspect;
Confirmation that the case has been reported to the appropriate authorities to enable police
investigation and prosecution; and/or
Details of the action taken by the Acquirer to prevent the occurrence of similar compromise
at the same Merchant location.
2.3.H.4
2-14
Penalties for Non-Compliance

Members not complying with Section 2.3.H may be subject to penalties, as specified in Table 1-24.

15 May 2013
Risk Management
2.3.I
Merchant Fraud Performance Program
2.3.I.1
Criteria
A Merchant Outlet will be identified in the Merchant Fraud Performance Program if it meets or exceeds
the monthly fraud levels specified in the Visa Merchant Fraud Performance Program Guide.
2.3.I.2
Compliance
An Acquirer must address any fraud exposure attributed to a Merchant Outlet that has been identified
in the Merchant Fraud Performance Program within the time period specified in the Visa Merchant Fraud
Performance Program Guide or face possible corrective action.
2.3.J
Global Merchant Chargeback Monitoring Program and the Global Brand Protection
Program
Visa Europe monitors International Transactions and Country-to-Country Transactions to identify
Merchant Outlets that generate excessive Chargebacks in relation to International Transactions and
Country-to-Country Transactions.
2.3.J.1
Criteria
A Merchant is placed in the Global Merchant Chargeback Monitoring Program and/or effective from
1 June 2011, the Global Brand Protection Program, if any of its Merchant Outlets meets or exceeds all
of the following monthly performance activity levels for International Transactions or
Country-to-Country Transactions:
200 Chargebacks;
200 Transactions; and
Two per cent ratio of Chargebacks to Transactions.
2.3.J.2
Compliance
2.3.J.2.a
If a Merchant has been placed on the Global Merchant Chargeback Monitoring Program and/or
effective from 1 June 2011, the Global Brand Protection Program, and a Chargeback is received in
relation to an International Transaction or Country-to-Country Transaction at any Merchant Outlet of
that Merchant, Visa Europe will charge that Merchants Acquirer the handling fee specified in
Table 8-24.
2.3.J.2.b
Merchants that have been placed in the Global Merchant Chargeback Monitoring Program will be
granted a three-month remediation period to reduce excessive Chargebacks.
Visa Europe may, at its discretion, revoke the remediation period of a Merchant in the Global Merchant
Chargeback Monitoring Program if Visa Europe deems that the Merchant's activities may cause undue
harm to the goodwill of the Visa payment system.
Effective until 31 May 2011, the remediation period is not applicable for High-Risk Merchants.
Effective from 1 June 2011, the remediation period is not applicable for High Brand-Risk Merchants or
High Brand-Risk Sponsored Merchants.
2.3.J.2.c
If a Merchant has been placed on the Global Merchant Chargeback Monitoring Program and/or
effective from 1 June 2011, the Global Brand Protection Program, and that Merchant or its Acquirer
has not implemented procedures to reduce Chargebacks relating to International Transactions or
Country-to-Country Transactions originating at a Merchant Outlet, Visa Europe may charge the
Acquirer an increased handling fee as set out in Table 8-24 for each such Chargeback received for that
Merchant.
2.3.J.2.d
Visa Europe will collect a Chargeback handling fee from the Acquirer and disburse US $70 to the
Issuer that initiated the Chargeback. Visa Europe and Visa Inc. will retain the balance as an
administration fee.
15 May 2013

2-15
Risk Management
2.3.J.2.e
Visa Europe may, at its discretion, assess Chargeback handling fees to the Acquirer for Chargeback
activity that occurs up to four months after the Acquirer has stopped processing sales Transactions for
the Merchant, regardless of sales volume.
2.3.J.2.f
For the purposes of administering Merchant compliance under the Global Merchant Chargeback
Monitoring Program and/or effective from 1 June 2011, the Global Brand Protection Program, if an
Acquirer submits Interchange for a single Merchant Outlet under multiple names, Visa Europe may:
Group the Merchant activity;
Notify the Acquirer of the Interchange grouping.
2.3.J.2.g
Visa Europe may evaluate Internet Payment Service Provider (IPSP) performance either by
aggregating all Interchange activity together or at the level of the Sponsored Merchant.
2.3.J.2.h
A Merchant that changes Acquirers while in the Global Merchant Chargeback Monitoring Program
and/or effective from 1 June 2011, the Global Brand Protection Program, will be assigned the
equivalent status in the program with the new Acquirer.
2.3.J.2.i
A Merchant placed in the Global Merchant Chargeback Monitoring Program and/or effective from 1
June 2011, the Global Brand Protection Program, must be below the Chargeback thresholds for three
consecutive months to be able to exit the program.
2.3.J.2.j
If Visa Europe determines that an Acquirer or its Merchant modified the Merchant name or Merchant
data in any way to circumvent the Global Merchant Chargeback Monitoring Program and/or effective
from 1 June 2011, the Global Brand Protection Program, Visa Europe may:
Assess a fine of US $10,000 per Merchant, per month, to the Acquirer;
Permanently disqualify the Merchant and its principals from participating in the Visa program.
2.3.J.3
Merchants and Sponsored Merchants Identified as High-Risk and/or High Brand-Risk
2.3.J.3.a
Effective until 31 May 2011, High-Risk Electronic Commerce Merchants and High-Risk Telemarketing
Merchants shall include, but shall not be limited to, Merchants that are required to use one of the
following category codes:
5962Direct MarketingTravel-Related Arrangement Services;
5966Direct MarketingOutbound Telemarketing Merchants;
5967Direct MarketingInbound Telemarketing Merchants; and
7995Betting, including Lottery Tickets, Casino Gaming Chips, Off-Track Betting and
Wagers at Race Tracks.
2.3.J.3.b
Effective from 1 June 2011, High Brand-Risk Merchants and High Brand-Risk Sponsored Merchants
shall include, but shall not be limited to, Merchants and Sponsored Merchants that are required to use
one of the following category codes:
5962Direct MarketingTravel-Related Arrangement Services;
5966Direct MarketingOutbound Telemarketing Merchants;
5967Direct MarketingInbound Telemarketing Merchants;
7995Betting, including Lottery Tickets, Casino Gaming Chips, Off-Track Betting and
Wagers at Race Tracks;
5912Drug Stores, Pharmacies; and
5122Drugs, Drug Proprietaries, Druggists Sundries.
2.3.J.3.c
For Visa Europe Transactions, any Merchant group or Merchant Category Code that accounts for 15%
or more of total Chargebacks identified by the Global Merchant Chargeback Monitoring Program
(GMCMP) will be defined as high-risk and will need to be registered with Visa Europe.
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15 May 2013
Risk Management
2.3.J.3.d
Acquirers with Internet Payment Service Providers (IPSP), Sponsored Merchants and/or Merchants
that have been identified by the Global Merchant Chargeback Monitoring Program must:
Submit registration forms for each existing or newly acquired IPSP, Sponsored Merchant and
Merchant that has been identified as high-risk to the Visa Europe for approval;
Notify Visa Europe of any changes to the initial registration form on a monthly basis; and
Provide monthly reports on sales and Chargeback volumes for each IPSP, Sponsored
Merchant and Merchant that has been identified as high-risk.
Registrations will be reviewed to ensure compliance with existing Visa Europe Operating Regulations,
including, but not limited to, those relating to:
Merchant naming standards and conventions;
Cross-border acquiring regulations; and
MCC definitions.
Failure of an Acquirer to comply with registration requirements may result in a fine of 25,000 per
month per IPSP, Sponsored Merchant or Merchant at the discretion of Visa Europe.
2.3.J.3.e
Effective until 31 May 2011, if a High-Risk Electronic Commerce Merchant or a High-Risk

Telemarketing Merchant has been placed in the Global Merchant Chargeback Monitoring Program,
that Merchants Acquirer will be charged a penalty for each Chargeback received in relation to
International Transactions at any Merchant Outlet of that High-Risk Electronic Commerce Merchant
or High-Risk Telemarketing Merchant. Such penalties are specified at Section 1.6.D.13.
2.3.J.3.f
Effective from 1 June 2011, if a High Brand-Risk Merchant or a High Brand-Risk Sponsored Merchant
has been placed in the Global Merchant Chargeback Monitoring Program and/or Global Brand
Protection Program, that Merchants Acquirer will be charged a penalty for each Chargeback received
in relation to International Transactions at any Merchant Outlet of that High Brand-Risk Merchant or
High Brand-Risk Sponsored Merchant. Such penalties are specified at Section 1.6.D.13.
2.3.J.4
Rights of Visa Europe
2.3.J.4.a
Effective until 31 May 2011, penalties will no longer be imposed in accordance with Section 1.6.D.13
once the High-Risk Electronic Commerce Merchant or the High-Risk Telemarketing Merchant has met
performance levels which are acceptable to Visa Europe. However, penalties may continue to be
imposed, or a High-Risk Electronic Commerce Merchant or a High-Risk Telemarketing Merchant may
be prohibited from participating in the Visa System, if Visa Europe determines that a high volume of
Transactions originating from that High-Risk Electronic Commerce Merchant or High-Risk
Telemarketing Merchant are being disputed.
2.3.J.4.b
Effective from 1 June 2011, penalties will no longer be imposed in accordance with Section 1.6.D.13 once
the High Brand-Risk Merchant or the High Brand-Risk Sponsored Merchant has met performance
levels which are acceptable to Visa Europe. However, penalties may continue to be imposed, or a High
Brand-Risk Merchant or a High Brand-Risk Sponsored Merchant may be prohibited from participating
in the Visa System, if Visa Europe determines that a high volume of Transactions originating from that
High Brand-Risk Merchant or High Brand-Risk Sponsored Merchant are being disputed.
2.3.K
Acquirer Performance Metric Program

The Acquirer Performance Metric Program monitors the Acquirers overall International and Countryto-Country Chargeback performance to identify Acquirers that generate excessive Chargebacks in
relation to International Transactions or Country-to-Country Transactions.
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Risk Management
2.3.K.1
Program Criteria
An Acquirer is placed in the Acquirer Performance Metric Program if that Acquirer meets or exceeds
all of the following monthly performance activity levels for International Transactions or Country-toCountry Transactions:
500 Chargebacks;
500 Transactions;
1.5 per cent ratio of Chargebacks to Transactions; and
One or more Merchants appear in the Global Merchant Chargeback Monitoring Program
during the reporting month.
2.3.K.2
Acquirer Non-Compliance
An Acquirer placed in the Acquirer Performance Metric Program may, at Visa Europes discretion, be
subject to the penalties set out in Section 1.6.D.14.
2.3.L
Acquirer Monitoring Program
2.3.L.1
Program Criteria
Visa Europe monitors the ratio of Transactions received by an Acquirer that are determined as
fraudulent to determine disproportionate fraud-to-sales ratios.
2.3.L.2
Acquirer Non-Compliance
An Acquirer exceeding three times the monthly fraud-to-sales ratio notified by Visa Europe to
Acquirers, will be considered non-compliant with the Acquirer Monitoring Program and may be subject
to the following penalties:
Monetary penalties specified by Visa Europe;
Temporary suspension of the right of that Acquirer to contract with new Merchants; and
Termination of that Acquirers status as a Member.
2.3.M
Visa Anti-Money Laundering Program
2.3.M.1
Visa Anti-Money Laundering Program Requirements
2.3.M.1.a
A Member must implement and maintain an anti-money laundering program that Visa Europe
considers to be reasonably designed to prevent the use of the Visa System to facilitate money
laundering or the financing of terrorist activities in accordance with the legal and regulatory
requirements applicable to that Member.
2.3.M.1.b
Each Member must co-operate with Visa Europe in the administration of the relevant anti-money
laundering program described in Section 2.3.M.1.a including but not limited to the following:
Assisting Visa Europe in guarding against Card issuance and Merchant acquiring in
circumstances that could facilitate money laundering or the financing of terrorist activities;
Identifying circumstances of heightened risk and instituting policies, procedures, controls or

other actions specified by Visa Europe to address the heightened risk;
Providing a copy of the Members anti-money laundering plan to Visa Europe if requested by
Visa Europe; and
Ensuring the adequacy of the applicable controls implemented by designated agents of the
Member.
2.3.M.2
Visa Anti-Money Laundering Program Compliance

If Visa Europe determines that a Member has failed to comply with any of the requirements specified
in Section 2.3.M.1.a and Section 2.3.M.1.b, then Visa Europe may, consistent with local law, impose
conditions on or require additional actions of a Member to prevent possible money laundering or
financing of terrorist activities.
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15 May 2013
Risk Management
These actions may include, but are not limited to:
Implementation of additional policies, procedures or controls on that Member;
Requiring the Acquirer to terminate a Merchant Agreement or agreement with a

Cardholder;
Requiring the Acquirer to terminate an agreement with a designated agent;
Termination of that Members status as a Member;
Imposing fines or penalties; and
Any other action that Visa Europe in its sole discretion determines to take with respect to the
Member or that Member's designated agent.
2.4
VISA MERCHANT ALERT SERVICE

All Acquirers in the Territory must participate in the Visa Merchant Alert Service (VMAS), unless
prohibited by current domestic legislation.
Members must comply with the requirements set out in the Visa Merchant Alert Service User Guide.
2.4.A
Overview
The Visa Merchant Alert Service is a database of Merchants whose contract with their Acquirer has
been terminated for cause, as specified in Table 2-3. For details about each cause, see the Visa Merchant
Alert Service User Guide.
Table 2-3
Visa Merchant Alert Service Terminated Merchant Listing Reason Codes
Listing Reason Code
Description of Cause
Exceeds objective reporting standard (such as fraud, counterfeit)
Laundering
Excessive Chargebacks
Insolvency
Cardholder information mis-use
Agreement violation
Card scheme violation
Questionable Merchant
2.4.B
2.4.B.1
Merchant Agreement Requirements

Prior to signing a Merchant Agreement, an Acquirer may request information about the Merchant
through the Visa Merchant Alert Service.
2.4.B.2
Visa Merchant Alert Service File

The Acquirer must:
List complete information for all Merchants terminated for cause on the Visa Merchant Alert
Service;
List each Merchant by the end of the business day following the day when written notification,
see Section 2.4.B.3, was sent to the Merchant;
Retain Merchant Agreement termination information as listed on the Visa Merchant Alert
Service, in accordance with the Visa Merchant Alert Service User Guide; and
Provide assistance to an enquiring Member as to the reasons for listing the Merchant.
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Risk Management
2.4.B.3
Notification
The Acquirer must notify the Merchant in writing, at the outset of the relationship, that if the Merchant
Agreement is terminated by Visa Europe or the Acquirer for cause, that the Merchant may be listed on
the Visa Merchant Alert Service.
The Acquirer must notify the Merchant in writing if:
The Merchant Agreement with the Acquirer has been terminated; and
The Merchant has been included in the Visa Merchant Alert Service1.
2.4.C
Visa Europe Responsibility

Visa Europe provides the Visa Merchant Alert Service and shall ensure that it complies with those
requirements of the Guidelines for Terminated Merchant Databases2 that are allocated to the database
operator as may be amended from time to time.
2.4.D
Fees
An Acquirer participating in the Visa Merchant Alert Service must pay fees to Visa Europe as described
in the Visa Europe Fee Guide.
2.4.E
Penalties
Visa Europe may impose a penalty, as specified in Section 1.6.D.23, each time an Acquirer fails to list a
Merchant on the Visa Merchant Alert Service.
2.4.F
Data Protection Compliance

Visa Europe and the Acquirer shall each comply with their respective obligations in relation to
applicable Data Protection legislation as specified in the Guidelines for Terminated Merchant
Databases insofar as these apply to the Visa Merchant Alert Service. It will provide individuals or
companies with rights of subject access where this is requested. Where an individual or a company
requests information from Visa Europe regarding what information is stored on the Visa Merchant
Alert Service database in relation to them, Visa Europe will provide a subject right of access form to be
completed. Visa Europe will provide the individual or company concerned with a clear description of
the information that is held on the database in relation to that individual or company within three
working days of receipt of the completed form.
2.5
FRAUD DETECTION SYSTEMS

All Issuers must subscribe to, and actively participate in, one of the following:
A fraud detection system provided to them by Visa Europe; or
An equivalent authorization scoring neural network or rules based system approved by Visa
Europe.
Issuers who do not comply may be subject to fines, as specified in Table 1-3.
2.6
FRAUD MONITORING PROGRAMS

Effective until 31 December 2012, Visa Europe monitors fraud performance on a monthly and annual
basis, and identifies Issuers and Acquirers who have an ATM, BIN or BINs that meet program criteria
each month.
Effective from 1 January 2013, Visa Europe monitors fraud performance on a monthly basis, and
identifies Issuers and Acquirers who have a BID or BIDs that meet program criteria each month.
1.
2.
2-20
Merchants must be informed of their rights under applicable Data Protection legislation, including subject right of access.
The Guidelines for Terminated Merchant Databases were approved by the Article 29 Working Party on 11 January 2005.
The Guidelines are available to download from http://ec.europa.eu/justice_home/fsj/privacy/docs/wpdocs/others/
2005-01-11-fraudprevention_en.pdf.

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Risk Management
The fraud monitoring programs are:
Cross Border Fraud Acquirer Monitoring Program; and
Cross Border Fraud Issuer Monitoring Program.

Effective until 31 December 2012, the fraud monitoring programs will include:
Cross Border Fraud ATM Acquirer Monitoring Program;
Cross Border Fraud ATM Device Monitoring Program;
Card-Absent Environment Fraud Acquirer Monitoring Program; and
Card-Absent Environment Fraud Issuer Monitoring Program.

Effective from 1 January 2013, the Cross Border Fraud Acquirer Monitoring Program will include the
following components:
Intra-territory Acquirer component (Acquirer and Issuer within the Territory); and
Inter-territory Acquirer component (Acquirer within the Territory, Issuer outside the
Territory).
Effective from 1 January 2013, the Cross Border Fraud Issuer Monitoring Program will include the
following components:
Intra-territory Issuer component (Issuer and Acquirer within the Territory); and
Inter-territory Issuer component (Issuer within the Territory, Acquirer outside the Territory).
Members that do not comply with any of the fraud monitoring programs may be subject to fines, as
specified in Section 1.6.D.25.
2.6.A
Program Entry Criteria

NOTE: Visa Europe may modify program parameters and fees over time to reflect changing fraud
trends.
2.6.A.1
Effective until 31 December 2012, Issuers and/or Acquirers will be entered into any one of the
following programs:
Cross Border Fraud Acquirer Monitoring Program;
Cross Border Fraud Issuer Monitoring Program;
Cross Border Fraud ATM Acquirer Monitoring Program;
Card-Absent Environment Fraud Acquirer Monitoring Program; or
Card-Absent Environment Fraud Issuer Monitoring Program,

if they fulfil both of the following criteria:
Any BIN exceeding, in one month, three times the Visa Europe fraud-to-sales ratio; and
Fraud losses of greater than 100,000.

Acquirers will be entered into the Cross Border ATM Device Monitoring Program1 if they fulfil both the
following criteria:
Any ATM exceeding in one month three per cent fraud-to-sales ratio; and
Fraud losses of more than 10,000.
2.6.A.2
Effective from 1 January 2013, Issuers and/or Acquirers will be entered into one of the following
programs:
Cross Border Fraud Acquirer Monitoring Program, with the following components:
Intra-territory Acquirer component (Acquirer and Issuer within the Territory); and
Inter-territory Acquirer component (Acquirer within the Territory, Issuer outside the
Territory);
1.
15 May 2013
This program is monitored at ATM device level, not at BIN level.

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Risk Management
Cross Border Fraud Issuer Monitoring Program, with the following components:
Intra-territory Issuer component (Issuer and Acquirer within the Territory); and
Inter-territory Issuer component (Issuer within the Territory, Acquirer outside the
Territory) if they fulfil both of the following criteria:
Any BID exceeding, in one month, three times the intra (for intra-territory
component) or three times the inter (for inter-territory component) fraud-to-sales
ratio; and
Fraud losses of greater than 100,000.
Inclusion in the Cross Border Fraud Acquirer Monitoring Program or the Cross Border Fraud Issuer
Monitoring Program is based on exceeding either of the components (intra-territory or inter-territory).
2.6.B
Program Phases
There are distinct program phases, with entry and exit criteria. These criteria are determined by
consecutive monthly listings in the program report. To exit the program, the Member must not be listed
in the report for three consecutive months.
2.6.B.1
Initial Phase
The first time a Member is listed in the program report, they will receive notification from Visa Europe
that they are being monitored under the rules of the program.
2.6.B.2
Applied Fee Phase

If a Member is listed on the program report for a fourth consecutive month, a monthly fine may be
charged.
A fine may be charged each subsequent month. until a period of three consecutive clear months
secures exit from the program.
2.6.B.3
Mandatory Action Phase

Seven or more listings on the program report triggers an increase in the monthly fine. The Member may
be required to undergo a mandatory formal Visa Europe risk review.
The increased monthly fine may be charged for each subsequent month, until a period of three
consecutive clear months secures exit from the program. After a total of 12 listings, a comprehensive
review of action taken to date, plans and Member performance will be undertaken with the Members
senior management to address the problem. Findings may be presented to the Visa Europe Board.
After a total of 13 listings, increased monthly fines may be charged for each subsequent appearance on
the program report, until a period of three consecutive clear months secures exit from the program.
2.6.C
High Total Fraud Loss Monitoring Program

Visa Europe will identify the 15 Issuers and 15 Acquirers with the highest levels of fraud, in absolute
Transaction value terms as candidates for formal review.
Visa Europe will determine which Members will be reviewed.
2.6.C.1
2-22
Notification
Once identified, Members will be given at least three months notice of the review and asked to agree
a review start date with Visa Europe.

15 May 2013
Risk Management
2.6.C.2
2.7
Review Report
Following a review, Members will receive a report from Visa Europe of recommendations intended to
assist them in improving fraud management.
MERCHANT DEPOSIT MONITORING

Acquirers that have been identified by the Fraud Monitoring Programs as specified in Section 2.6 must
implement daily monitoring and produce exception reports in order to reduce their losses. Failure to
implement effective monitoring may result in a non-compliance fine of 25,000 charged for each
month where actions remain outstanding.
Exception reports must be generated covering the parameters listed in Table 2-4, where the respective
defined thresholds have been exceeded.
In addition to daily monitoring, an Acquirer must employ adequate risk management resources to
control and monitor its Merchants, and undertake specific investigative actions to combat any
fraudulent activity.
A Merchants normal daily trading and activity pattern must be adjusted on a daily basis using the most
recent activity and replacing the oldest data. Merchant trading averages must be calculated using a 90day rolling average.
While these standard Merchant monitoring requirements are only mandatory for Acquirers who
exceed the levels of fraud specified in the Fraud Monitoring Programs in Section 2.6, all Acquirers are
recommended to adopt similar daily Merchant monitoring practices.
Table 2-4
15 May 2013
Merchant Deposit Monitoring
Parameter1
Exceeds
By2
An individual Transaction value
The daily average Transaction

value for the individual Merchant
Outlet
% threshold defined by the

Acquirer
The total number of Transactions

deposited daily
The normal daily average number

of Transactions for the individual
Merchant Outlet

Acquirer
The total value of Transactions

deposited daily
The normal daily average value

deposited for the individual
Merchant Outlet

Acquirer
The number and value of

Transactions processed on the
same Cardholder account in one
or more Merchants
A threshold defined by the

Acquirer
The number and value of incoming

Retrieval Requests and
Chargebacks processed
A pre-determined ratio or
threshold defined by the Acquirer
The daily total value of keyentered Transactions processed in

a Merchant Outlet
Exceeds the normal daily average

total of key-entered Transactions
for the Merchant Outlet

Acquirer
The daily number of key-entered

Transactions processed in a
Merchant Outlet
Exceeds the normal daily average

number of key-entered transaction
for the Merchant Outlet

Acquirer
The percentage of Transactions

processed below a Merchants
Floor Limit

of Transactions below the
Merchants Floor Limit

Acquirer

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Risk Management
Table 2-4
Merchant Deposit Monitoring (Continued)
Parameter1
Exceeds
The total number and value of

Transactions on the same Issuer
BIN at the same Merchant Outlet
on the same day

Acquirer
The value of credits (refunds)

processed
The normal daily average value of

credits for the individual Merchant
Outlet

Acquirer
The number of credits (refunds)

processed

of credits for the individual
Merchant Outlet

Acquirer
A deposit is received from a

Merchant who has not processed
any Transaction activity in a
specified period
By2
Within the last three months or by

a time period specified by the
Acquirer
A deposit is processed for a

Merchant after the Merchant
Agreement was terminated
1. If Visa Europe determines that the parameters defined in this table do not allow sufficient detection of fraud, then Visa
Europe may, at its discretion, vary or impose new parameters to identify changing fraud patterns.
2. If Visa Europe determines that the thresholds defined by the Acquirer do not allow sufficient detection of fraud, then Visa
Europe may, at its discretion, impose a threshold value on the Acquirer.
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15 May 2013
Issuer Requirements
3.1
Visa Product Hierarchy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 9
Cardholder Agreements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 9
Cardholder Agreement Prohibition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 9
Currency Conversion Disclosure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 9
Cardholder Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 10
Change of Card Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 10
Signing Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 10
BIN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 10
Account Range and BIN Assignment for New Visa Card Programs and
New Visa Card Products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 10
Account Number for Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 11
Account Range and BIN Assignment for Existing Visa Card Programs . . . . . . . . . . . .3 - 11
Right to Deny an Account Range Request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 11
Account Number Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 11
General Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 11
Expiry Date Standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 12
General Issuing Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 12
PIN Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 12
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Participation Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Service Code Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PIN Verification Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3 - 12
3 - 12
3 - 13
3 - 13
Fees for Cash Disbursements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 13

Manual Cash Disbursements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 13
ATM Cash Disbursements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 13
15 May 2013

3-1
Issuer Requirements
3.2
PAYMENT SERVICE STANDARDS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 13

Authorization Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 13
International Automated Referral Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 14
Participation Requirement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 14
Member Performance Standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 14
Assured Transaction Response Standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 14
Decline Response Standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 15
Authorization Reversal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 15
Positive Cardholder Authorization Service at Point-of-Transaction . . . . . . . . . . . . . . 3 - 15
Electronic Commerce Indicator Value 6 (ECI 6) Decline Compliance Program . . 3 - 15
Chip Card Authorization Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 16
Chip and PIN Disputes Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 16
Card Authentication Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 16
Credit Transaction Posting Time Frame . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 17
Referral Response and Approval Rate Standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 17
Mandatory Minimum Authorization Limits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 20
Clearing and Settlement Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 20
Reimbursement for Interchange Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 20
Billing Currency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 20
Assistance to Acquirers in Obtaining Account Numbers . . . . . . . . . . . . . . . . . . . . . . .3 - 20
3.3
GENERAL PROGRAM REQUIREMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 20

Issuers of Chip Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 20
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 20
Chip Card Technology Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 21
Visa Smart Debit/Credit Personalisation Assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 21
Cardholder Account Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 23
Post-Issuance Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 23
Issuer Liability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 24
EMV Liability Shift for Fraudulent Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 24
Card-Present Counterfeit Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 25
Card-Present Fraudulent Transactions that are not Counterfeit Transactions . . . . 3 - 25
Liability for Fallback Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 25
Card-Present Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 25
Fallback at Unattended Acceptance Terminals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 25
Issuers of Proximity Payment Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 26
Compliance with the Visa Contactless Payment Specifications . . . . . . . . . . . . . . . . . 3 - 26
Issuers of Portable Payment Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 27
Personalisation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 27
Cardholder Verification Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 28
Authorization Responses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 29
3-2

15 May 2013
Issuer Requirements
Visa Secure Electronic Commerce . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 29

General Participation Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 29
3-D Secure Participation Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 29
3-D Secure Processing Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 30
Visa Card Product Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 30
BIN Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 30
Non-Standard Card Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 30
Proximity Payment Device Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 31
3.4
CONSUMER CARD PRODUCT REQUIREMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 31

Visa Gold Cards and/or Premier Card Issuers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 31
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Prepaid Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Certification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Core Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Card Design for Visa Gold Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3 - 31
3 - 31
3 - 31
3 - 31
3 - 31
Visa Platinum Card Issuers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 31

Spending Limits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 31
Core Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 32
Card Design . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 32
Visa Infinite Cards Issuers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 32
Core Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 33
Card Design . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 33
BIN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 33
Spending Limit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 33
Authorization Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 33
Delinquent Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 34
Global Support Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 34
Marketing Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 35
Visa Electron Card Issuers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 35
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 35
BIN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 35
Card Design . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 35
Visa Electron CardsVariance for Spain and Portugal . . . . . . . . . . . . . . . . . . . . . . . . 3 - 35
Prepaid Card Issuers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 36
BIN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 36
Issuer Terms and Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 36
Non-Reloadable Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 36
Reloadable Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 37
Partial Authorization Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 37
Selective Authorization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 37
Activation and Load Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 37
15 May 2013

3-3
Issuer Requirements
3.5
VIRTUAL ACCOUNTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 38
Initial Notification and Verification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 38
Issuer Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 38
BIN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 38
Reporting Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 38
Reference Cards and Screen Images . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 38
3.6
COMMERCIAL CARD PROGRAM REQUIREMENTS . . . . . . . . . . . . . . . . . . . . . . . . 3 - 39

Visa Commercial Card Issuers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 39
Certification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 39
BIN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 39
Core Feature Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 39
Visa Information Management Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 41
Visa IntelliLink Spend Management Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 41
Core Feature Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 41
Core Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 42
Spending Limit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 42
Incentive for Enhanced Data for Commercial Cards . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 42
Interchange Data Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 42
Requirements Specific to Visa Business Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 43
Requirements Specific to Visa Business Electron Cards . . . . . . . . . . . . . . . . . . . . . . . .3 - 43
Requirements Specific to Visa Corporate Programs . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 43
Requirements Specific to Visa Purchasing Programs . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 44
Requirements Specific to Visa Multinational Programs . . . . . . . . . . . . . . . . . . . . . . . .3 - 44
Requirements Specific to Visa Platinum Commercial Cards . . . . . . . . . . . . . . . . . . . .3 - 44
Requirements Specific to Visa Commercial Cards that are
Requirements Specific to Visa Central Travel Account (VCTA) . . . . . . . . . . . . . . . .3 - 45
Requirements for Co-branding Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 45
Requirements Specific to Cards in the Visa Drive Card Program . . . . . . . . . . . . . . . . . .3 - 46
BINs for Visa Drive Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 46
Requirements for standard Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 46
Requirements for extra Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 47
Requirements for open Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 47
Centralised Card Issuance to Multinational Companies . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 48
Issuance Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 48
Certification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 48
Issuers of V Distribution Program Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 48
3.7
MULTI-APPLICATION CARD PROGRAM REQUIREMENTS . . . . . . . . . . . . . . . . .3 - 48

Visa SimplyOne Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 48
Card Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 48
Card Design . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 49
3-4

15 May 2013
Issuer Requirements
Visa Multichoice Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 49

Card Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 49
3.8
CARDS BEARING THE PLUS SYMBOL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 50

Participation Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 50
Account Number Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 50
3.9
CO-BRANDING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 50
3.10
ORIGINAL CREDIT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 51
Posting Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 51
Cardholder Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 51
Additional Cardholder Fees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 51
Sender Data Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 51
Deposit-Only Account Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 52
Original Credit Pre-Settlement and Clearing Messages . . . . . . . . . . . . . . . . . . . . . . . . 3 - 52
3.11
ELECTRONIC COMMERCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 53
Visa-Recognised Payment Authentication Methods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 53
3D Secure Electronic Commerce . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 53
Display of Marks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 53
Service Level Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 53
3.12
VISA GLOBAL ATM PROGRAM REQUIREMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 53

Cash Disbursement Limits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 53
Balance Inquiry Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 54
Decline Fees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 54
Custom Payment Service/ATM Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 54
Non-Participation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 54
3.13
CROSS-BORDER ISSUING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 54
Issuer Service Quality Guarantee . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 55
Business Plans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 55
Registration and Annual Fees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 55
Penalties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 55
15 May 2013

3-5
Issuer Requirements
Rule Applicability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 56
Capitalisation Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 57
BIN Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 57
Billing Currency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 57
Interchange and Cash Disbursement Fees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 58
Validity of Registered Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 58
Dispute Relating to All Other Registered Domestic Rules
(excluding Interchange Fees) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 58
Dispute Resolution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 58
Quarterly Operating Certificates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 58
3.14
CUSTOMER SUPPORT SERVICES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 59

Issuer Requirements for Recurring Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 59
Decline Responses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 59
Visa Account Updater and Stop Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 59
Global Customer Assistance Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 60
Card Issuer Responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 60
Emergency Cash Disbursement and Emergency Replacement Cards . . . . . . . . . . . . . .3 - 60
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 60
Expiry Date for Emergency Replacement Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 61
Contacts and Responsibilities for Emergency Cash Disbursements and Emergency
Replacement Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 61
Emergency Service Location Responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 62
Time Frames . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 62
Visa Infinite Card Emergency Payment Authorization Service . . . . . . . . . . . . . . . . . . . . 3 - 63
Chargeback Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 63
Emergency Travel Assistance Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 64
Issuers of Visa Platinum Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 64
Medical Referral Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 64
Legal Referral Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 64
Variance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 64
Global Refund Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 64
Member Responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 64
Global Refund Service Responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 64
Emergency Refund Location Responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 65
3-6

15 May 2013
Issuer Requirements
3.15
CARD MANUFACTURE AND DELIVERY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 65

Card Manufacturer and Third-Party Personalizer Certification . . . . . . . . . . . . . . . . . . . 3 - 65
Issuer Standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 65
Issuer Contract with a Card Manufacturer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 65
Issuer Contact with a Fulfilment Vendor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 66
Issuer Contract with a Distribution Channel Vendor . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 66
Issuer Contract with a Third Party Instant Card Personalizer . . . . . . . . . . . . . . . . . . . 3 - 66
Shipping Security Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 66
Shipping Methods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 66
Preparation for Shipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 67
Shipping Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 67
Missing or Damaged Shipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 67
Loss or Theft of Cards Without Encoded Data or Visible Account Numbers . . . . . . . . 3 - 68
Embossing, Printing and Encoding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 68
Receipt and Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 68
Receipt of Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 68
Preparation for Mailing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 69
Delivery of Cards to Cardholders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 69
Prevention of Theft . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 69
Security Requirements at Card Distribution Points . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 69
Instant Card Personalization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 69
Decommissioning a Third Party Instant Card Personalizer . . . . . . . . . . . . . . . . . . . . . 3 - 70
Returned Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 70
Card Destruction Security Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 70
3.16
RISK MANAGEMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 70
Fraud Activity Reporting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 70
Fraud Activity Reporting to Visa Europe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 70
Fraud Reporting for International Transaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 70
Fraud Reporting for Visa Europe Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 71
Non-Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 71
Fines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 71
Security Staff Responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 72
3.17
15 May 2013
RECOVERED CARDS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 72

3-7
Issuer Requirements
3.1
GENERAL REQUIREMENTS
For the purpose of this Chapter 3 only, Acquirer shall mean a Customer or a Member that (a) enters
into an agreement with a Merchant for the display of any of the Licensed Marks and the acceptance of
Visa Products and Services, or (b) disburses currency to a Cardholder.
All other defined terms used in this Chapter 3 that have definitions which incorporate Acquirer shall,
for the purposes of this Chapter 3 only, incorporate or refer to Acquirer only as this term is defined
above.
3.1.A
Visa Product Hierarchy

An Issuer offering a hierarchy of Visa Card Products, whether consumer or commercial, must ensure
that there is clear differentiation and an increasing level of value between the different Visa Card
Products. The value to the Cardholder of a:
Visa Gold Card is higher than a Visa Classic Card;
Visa Platinum Card is equal to or higher than a Visa Gold Card; and
Visa Signature Card and Visa Infinite Card is higher than a Visa Platinum Card.
3.1.B
Cardholder Agreements
All information required under applicable data protection legislation must be provided in the
Cardholder Agreement including, but not limited to, the following:
The identity of the Issuer;
The purposes of the processing for which any personal data are intended, including building a
profile of the Cardholders interests;
The recipients of the personal data, such as:

Members subsidiaries and/or group of companies, agents and employees;
Visa Europe, Visa Inc. and their employees;
Third parties with whom the Cardholder transacts and has agreed to share their personal
data;
Third parties in an approved partnership with Visa Europe, only where such data is
presented in an aggregated form and will never be able to be used by those third parties
to identify a particular Cardholder;
Such other persons as it may be reasonably necessary to disclose and transfer personal
data to (for example, credit reference agencies, fraud monitoring agencies, central
banks); and
Any other persons as otherwise required or permitted by local law and/or regulations;
That the transfer and disclosure of personal data may take place worldwide;
Any other information necessary to guarantee fair processing of personal data under the
applicable law; and
A contact point for data protection-related enquiries.
3.1.B.1
Cardholder Agreement Prohibition

An Issuer must include a provision in its Cardholder agreement that a Card must not be used for any
purpose which is contrary to applicable law.
3.1.B.2
Currency Conversion Disclosure

An Issuer must provide a complete written disclosure to a Cardholder of any fees that may be charged
to a Cardholder for a Country-To-Country Transaction or when currency conversion occurs.
15 May 2013

3-9
Issuer Requirements
3.1.C
Cardholder Communication
3.1.C.1
Change of Card Details

When a Cardholders Card details change, Issuers must provide written communication to their
Cardholders. This written communication must both:
Advise the Cardholder of the impact of changing Card details and any need to take action; and
Prompt the Cardholder to contact any Recurring Services Merchants with whom they have a
Recurring Transaction Agreement.
3.1.C.2
Cardholder Notification
An Issuer must notify their Cardholders in writing of all of the following:
That the Currency Conversion Rate1 used to convert the Transaction Currency to the Billing
Currency is a wholesale market rate or government-mandated rate to which the following has
been added; and
Any fees and charges imposed by the Issuer through the addition of a percentage increase
to the Currency Conversion Rate; or
Any other fees for currency conversion;
Specific fees and charges to be charged to the Cardholder, where appropriate, including, but
not limited to:
Annual fee;
Interest rate(s), if applicable;
ATM Cash Disbursement fee;
Manual Cash Disbursement fee;
PIN replacement charge; and/or
Fee for additional statement copies.
Date that Transactions will be debited from the Cardholders account; and
Subject to applicable domestic law, Cardholders liability both:

Is a maximum of 150 (or local Billing Currency equivalent) if the Card is lost or
stolen; and
Ceases when a Cardholder reports the loss or theft of the Card, unless the Issuer can
prove that the Cardholder acted fraudulently or negligently.
3.1.C.3
Signing Cards
An Issuer must, when it issues or reissues a Card, advise its Cardholder:
To immediately sign the signature panel on the Card; and
The Card must be signed in order to be valid.
3.1.D
BIN
3.1.D.1
Account Range and BIN Assignment for New Visa Card Programs and New Visa Card Products
An Issuer may establish different types of Visa Card Products relating to the same type of Visa Card
Program on one BIN designated for that Visa Card Program.
3.1.D.1.a
For each new Visa Card Product, an Issuer may assign either:
A unique BIN for that Visa Card Product; or
Where the Issuer has an existing BIN for use in connection with the Visa Card Program to
which the new Visa Card Product also relates, a designated account range within the existing
BIN, by completing Section 6 of the BIN License Agreement Form (Exhibit 4A).
1.
3-10
For the purposes of the Payment Services Directive, the Currency Conversion Rate shall be the Reference Exchange Rate.

15 May 2013
Issuer Requirements
3.1.D.1.b
An Issuer must not combine the following Visa Card Programs in a single BIN:
Consumer and commercial;
Credit and debit;
Credit and prepaid; and
Debit and prepaid.
3.1.D.1.c
Visa Europe may require an Issuer to provide it with a business plan if the Issuer requests the
assignment of designated account ranges to multiple Visa Card Products within a single BIN.
3.1.D.2
Account Number for Life

Effective until 14 May 2013, to enable an Issuer to assign a single Account Number to a Cardholder
during the life of that Cardholders account, an Issuer may combine Visa Classic Card, Visa Gold Card
and Visa Platinum Cards programs on the same BIN provided that the Issuer:
Obtains prior approval from Visa Europe;
Informs Visa Europe of the Card products they propose to combine on one BIN;
Confirms that they can accurately report each product separately on the Quarterly Operating
Certificate;
Offers all the Cardholders on one BIN the level of service consistent with the highest product
in the consumer product hierarchy. For example, if a Member wishes to issue a Visa Gold Card
and a Visa Classic Card on the same BIN, all services driven by the BIN (such as, GCAS) must
be set at the level appropriate to the Visa Gold Card; and
Complies with all other requirements for, including but not limited to, fees, membership,
processing and physical Card characteristics contained in the Visa Europe Operating
Regulations.
3.1.D.3
Account Range and BIN Assignment for Existing Visa Card Programs
For existing Visa Card Programs and Visa Card Products, an Issuer must not request a new designated
account range assignment within an active BIN.
3.1.D.4
Right to Deny an Account Range Request

Visa Europe shall be entitled to deny a request from an Issuer for a designated account range within an
existing BIN.
3.1.E
Account Number Specifications
3.1.E.1
Members must use the specifications set out in Table 3-1 below for BIN and Account Number
structures, which must be embossed, encoded or printed on all Visa Cards and Visa Electron Cards that
display a complete 16-digit Account Number.
Table 3-1
Specifications1
Requirements for All Visa Cards
16-Digit
4444Grouping
(such as 4000-0012-3456-7899)
Required
First six digits must be the same as the BIN
Required
Modulus ten check-digit
Required
1. Refer to the Visa Product Brand Standards.
15 May 2013

3-11
Issuer Requirements
3.1.E.2
Chip Card Requirements

An Issuer of Chip Cards must ensure that:
When either a debit or a credit Payment Application is present in the Chip of either a Visa Card
or a Visa Electron Card, then the related Account Number must be the Account Number
reflected on the Magnetic Stripe and, if applicable, displayed on the Card;
The Account Number identified on the Magnetic Stripe and, if applicable, displayed on the
Card, is the designated primary Account Number contained in the Chip; and
When a Payment Application for a Visa Card and a Payment Application for a Visa Electron
Card are present in the same Chip, the Account Number of the Payment Application for the
Visa Card must be the designated primary Account Number in the Chip and must be the
Account Number identified on the Magnetic Stripe and displayed on the Card.
3.1.F
Expiry Date Standards
3.1.F.1
General Issuing Requirements
3.1.F.1.a
A Visa Card and a Visa Electron Card must bear an expiry date on the front of the Card.
3.1.F.1.b
An Issuer must ensure that where a Visa Card or Visa Electron Card does not display a Cardholder
name, that Card has an expiry date of not more than five years from its date of issuance.
3.1.F.1.c
The Visa Higher Priority Payment Application and Visa Lower Priority Payment Application of a Visa
SimplyOne Card or a Visa Multichoice Card must have the same Expiry Date.
3.1.G
PIN Program
3.1.G.1
Overview
3.1.G.1.a
Save for Prepaid Cards, Emergency Replacement Cards as specified in Section 3.1.G.1.b, and any other
categories of Cards that have been notified by Visa Europe to the Members, an Issuer must make a
PIN available to each Cardholder for use with a Card.
3.1.G.1.b
An Issuer that issues an Emergency Replacement Card, as set out in Section 3.14.D, is not required to
issue a PIN.
3.1.G.2
Participation Requirements
3.1.G.2.a
An Issuer:
Where a Card has an associated PIN, must notify each of its Cardholders of the PIN for that
Cardholders Card;
No later than 1 July 2008, must be capable of receiving, and receive, PINs from Visa Europe
using a secure PIN block format that is specified in the PCI PIN Transaction Security (PTS) - PIN
Security Requirements; and
Where a Card has an associated PIN, must select from the options communicated to that
Issuer by Visa Europe that enable Stand-In Processing and must communicate those options
to Visa Europe.
3.1.G.2.b
If an Issuer fails to issue a PIN to one of its Cardholders, whose Card requires a PIN in accordance with
the Visa Europe Operating Regulations, that Issuer will be subject to a penalty if it has not:
Issued PINs to at least 75% of its Cardholders or, where a PIN has not been issued, notified
those Cardholders that they may select their own PINs or that they may request that a PIN be
issued to them; and
Complied with the Visa Product Brand Standards.
3-12

15 May 2013
Issuer Requirements
3.1.G.2.c
3.1.G.3
A Third Party Instant Card Personalizer participating in the instant issuing of Cards, must comply with
the PIN processing and distribution standards, as specified in the Global Instant Card Personalization
Issuance Security Standards and PIN Management Requirements Documents.
Service Code Requirements
3.1.G.3.a
An Issuer must encode its Cards with the appropriate Service Codes valid for the product as specified
in the Payment Technology Standards Manual.
3.1.G.3.b
All newly issued unembossed Prepaid Cards must be encoded with a Service Code of X2X.
3.1.G.3.c
Service Code requirements do not apply to Emergency Replacement Cards.
3.1.G.4
PIN Verification Procedures
3.1.G.4.a
An Issuer must use PIN Verification for all ATM Transactions.
3.1.G.4.b
An Issuer must provide PIN Verification for each Transaction either through its own PIN verification
service or by using the PIN Verification Service as specified in Chapter 2, "Risk Management".
3.1.G.4.c
If the Issuer uses its own PIN verification service, it must both:
Install a direct computer interface to the Visa Europe Authorization Service or the V.I.P
System; and
Comply with requirements for PIN processing specified in the:

VisaNet Manuals for those using the V.I.P. System and BASE II; and
Visa Europe System Manuals for those using the Visa Europe Authorization Service and the
Visa Europe Clearing and Settlement Service
3.1.G.4.d
If the Issuer uses the PIN Verification Service as specified in Chapter 2, "Risk Management", it must
comply with the Key Management Service procedures specified in the Payment Technology Standards
Manual.
3.1.H
Fees for Cash Disbursements
3.1.H.1
Manual Cash Disbursements

A Cash Disbursement Fee is paid by the Issuer to the Acquirer performing a Manual Cash
Disbursement, as specified in Section 8.6.J.1 and Section 8.6.J.2.
3.1.H.2
ATM Cash Disbursements

A Cash Disbursement Fee is paid by the Issuer to the Acquirer performing an ATM Disbursement, as
specified in Section 8.6.J.3 and Section 8.6.J.4.
3.2
PAYMENT SERVICE STANDARDS
3.2.A
Authorization Requirements
3.2.A.1
3.2.A.1.a
15 May 2013
An Issuer must provide Authorization services for all of its Cardholders, 24 hours a day, seven days a
week, using one of the following methods:
Directly, as a Visa System Processor;
Through another Visa System Processor; or
By other means approved by Visa Europe.

3-13
Issuer Requirements
3.2.A.1.b
The Issuer must:
Provide Authorization Responses as specified in the Visa Europe System Manuals for those
using the Visa Europe Authorization Service and the VisaNet Manuals for those using the
V.I.P. System;
Participate in the International Automated Referral Service, as specified in Section 3.2.B; and
Comply with the International Automated Referral Service User's Guide.
3.2.B
International Automated Referral Service
3.2.B.1
Participation Requirement
An Issuer must provide Visa Europe with parameters for Stand-In Processing for the International
Automated Referral Service (IARS). If an Issuer does not provide Visa Europe with their parameters for
Stand-In Processing, the default Stand-In Processing parameters specified in Table 3-2 shall apply.
Table 3-2
Visa Europe Default Stand-In Processing Parameters
Product Type
Cash Disbursements
Purchase
Visa Classic Cards
1,085
Visa Gold Cards
1,900
Visa Business Cards and Visa

Corporate Cards
1,900
Visa Purchasing Cards
3.2.C
Member Performance Standards
3.2.C.1
Assured Transaction Response Standards
3.2.C.1.a
Effective until 25 October 2012, an Issuer must respond to an Authorization Request within:
15 seconds, if the Authorization Request does not contain encrypted data that allows the PIN
to be validated; or
30 seconds, if the Authorization Request contains encrypted data that allows the PIN to be
validated.
Effective from 26 October 2012, the maximum time limit for response to Authorization requests, both
with and without PIN data, is five seconds.
3.2.C.1.b
If Visa Europe does not receive an Authorization Response from an Issuer within the time limit
specified in Section 3.2.C.1.a, Visa Europe will respond on behalf of that Issuer using Stand-In
Processing.
3.2.C.1.c
The Issuer is responsible for Transactions that are Authorized by Stand-In Processing.
3.2.C.1.d
Once Stand-In Processing has been initiated and has generated an Authorization Response, if an
Authorization Response generated by the Issuer is subsequently received by VisaNet, the
Authorization Response generated by Stand-In Processing takes precedence over any Authorization
Response generated by the Issuer.
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15 May 2013
Issuer Requirements
3.2.C.2
Decline Response Standards
3.2.C.2.a
Issuers must:
Be able to analyse their Authorization Responses and assess the levels of accuracy regularly;
Make appropriate use of the full range of codes indicating the type of Authorization Response;
Ensure their authorization systems can use all essential data elements in the Authorization
Response to assess the risk level of the Transaction; and
Be able to assess Cardholder spending limits on the basis of individual Cardholder behaviour
and either reduce or increase spending limits accordingly.
3.2.C.2.b
Beyond the period of an immediate fraud threat, Issuers must not maintain Decline Response
parameters across the board for:
An entire country;
An individual Merchant Category Code (MCC); or
Any individual category of Transaction, including electronic commerce.
3.2.C.2.c
An Issuer may systematically send a Decline Response to an Authorization Request for a Transaction
that has been determined, by the Issuer, to be illegal.
3.2.C.2.d
An Issuer of a Prepaid Card may systematically decline a Transaction if that Transaction complies with
the requirements specified in Section 3.4.E.6.
3.2.C.3
Authorization Reversal
An Issuer that receives an Authorization Reversal from an Acquirer must release any applicable hold
on funds within one business day from the date that the Reversal is received when such Reversal can
be matched to a previous Authorization Request.
3.2.C.4
Positive Cardholder Authorization Service at Point-of-Transaction

The Positive Cardholder Authorization Service provides the Issuer-defined response to any
Authorization Request for any Point-of-Transaction Terminal, when either:
The Issuer is unavailable; or
The Issuer is available and has defined the parameters for the Positive Cardholder
Authorization Service enabling the Visa System to respond on that Issuers behalf.
For an explanation of Issuer options for defining responses, please refer to the Visa Europe System
Manuals for those using the Visa Europe Authorization Service and the VisaNet Manuals for those using
the V.I.P. System.
3.2.C.5
Electronic Commerce Indicator Value 6 (ECI 6) Decline Compliance Program
3.2.C.5.a
An Issuer must not systematically decline an Authorization Request for an Electronic Commerce
Transaction where:
The Cardholder has attempted to authenticate such Electronic Commerce Transaction using
Verified by Visa; or
The Electronic Commerce Transaction is coded with Electronic Commerce Indicator Value 6
(ECI 6),
unless there is an immediate fraud threat. This prohibition does not apply to Visa Card Products issued
with restrictions clearly communicated to the Cardholder, such as a Visa Card Product issued for use
exclusively in a Card-Present Environment.
3.2.C.5.b
Visa Europe will monitor the rate at which an Issuer declines Transactions containing the Electronic
Commerce Indicator Value 6 (ECI 6). An Issuer shall be non-compliant with the Electronic
Commerce Indicator Value 6 (ECI 6) Decline Compliance Program if it:
Receives more than 500 Authorization Requests a month for Transactions containing the
Electronic Commerce Indicator Value 6 (ECI 6); and
It declines 50% or more of such Authorization Requests.
15 May 2013

3-15
Issuer Requirements
3.2.C.5.c
3.2.C.6
An Issuer that is determined by Visa Europe to be non-compliant with the Electronic Commerce
Indicator Value 6 (ECI 6) Decline Compliance Program particularised in Section 3.2.C.5.a above is
subject to the actions or fines specified in Table 1-4.
Chip Card Authorization Requirements
3.2.C.6.a
For an Authorization of a Chip Transaction that is below the Floor Limit, an Issuer must ensure that the
controls contained in each Chip are capable of:
Instructing the terminal to go Online; or
Approving the Chip Transaction Offline.
3.2.C.6.b
An Issuer of Chip Cards bearing the Visa Brand Mark or the Visa Brand Mark with the Electron
Identifier must define parameters to enable Offline Authorization in the Chip. An Issuer may exempt a
Card encoded with an X2X Service Code from this requirement.
An Issuer of Chip Cards, within the Territory, may exempt Visa Purchasing Cards and Visa Electron
Cards from this requirement.
3.2.C.6.c
When Offline Authorization controls are defined in the Chip, all Chip-initiated Transactions must use
Online Authorization if any applicable lower limit (based on value or number of transactions) is
exceeded. If the terminal is unable to use Online Authorization, the Transaction must be declined if
any applicable upper limit (based on value or number of Transactions) is exceeded.
3.2.C.7
Chip and PIN Disputes Compliance

If Visa Europe determines that an Issuer, or an Issuers agent, is incorrectly processing Visa Europe
Transactions that resulted from a Chip Card that had PIN Verification, and is generating dispute
processing issues in conjunction with those Visa Europe Transactions, and that progress toward an
agreed-upon resolution plan is no longer acceptable, the Issuer, or the Issuers agent, shall be subject
to the Chip and PIN Disputes Compliance Program as specified in Section 1.6.D.18.
3.2.C.8
Card Authentication Method
3.2.C.8.a
All existing Chip Cards that are EMV-Compliant upon renewal, and all newly issued Chip Cards that
are EMV-Compliant, must support Dynamic Data Authentication (DDA). Combined DDA/Application
Cryptogram Generation (CDA) may be supported at the Issuers option.
3.2.C.8.b
All newly issued Chip Cards that are EMV-Compliant and existing Chip Cards that are EMVCompliant, upon renewal, must not support Static Data Authentication (SDA).
3.2.C.8.c
Effective from 1 January 2015, all issued Chip Cards that are EMV-Compliant must not support Static
Data Authentication.
3.2.C.8.d
In the event of Offline data authentication failure, the Payment Application or Visa Electron Payment
Application must instruct the terminal to go Online. If the terminal is unable to go Online, the
Transaction must be declined.
3.2.C.8.e
An Issuer within the Territory who issues a Chip Card that is Online Only and that is either a Prepaid
Card, Visa Electron Card, or a Card bearing only the Plus Symbol, may choose not to support an Offline
Data Authentication Method, as specified in Section 3.2.C.8.
3.2.C.8.f
An Issuer within the Territory that does not support an Offline Data Authentication Method must
ensure that such Chip Cards comply with all of the following:
The Chip Card, that is either a Prepaid Card or a Visa Electron Card, is unembossed;
A Chip Card bearing only the Plus Symbol may be unembossed;
A Chip Card that is a Visa Electron Card or Prepaid Card must have an X2X Service Code
encoded onto the Magnetic Stripe of the Card; and
3-16

15 May 2013
Issuer Requirements
Such Chip Cards are personalised, as specified in the Visa Smart Debit/Credit Personalisation
Assistant Tool.
3.2.C.8.g
An Issuer within the Territory of a Chip Card that is Online Only and that does not support an Offline
Data Authentication Method must:
For all Chip-initiated Transactions undertaken with such Chip Cards, support an
authentication method that is Online, as specified in the Visa Integrated Circuit Card
Specifications; and
Not, once issued and for the lifetime of that Chip Card, change the established personalisation
parameters for such Chip Cards.
3.2.C.9
Credit Transaction Posting Time Frame

An Issuer must post a Credit Transaction to a Cardholders account within five calendar days from the
Settlement Date.
3.2.C.10
Referral Response and Approval Rate Standards
3.2.C.10.a
An Issuer must not send a Referral Response to an Authorization Request involving an ATM or
Electronic Commerce Transaction. In the event that an Issuer sends a Referral Response to such an
Authorization Request, VisaNet will reject the Referral Response and process the Authorization
Request according to the Issuer's Stand-In Processing parameters.
3.2.C.10.b
If Stand-In Processing has been initiated and has generated a Referral Response for a Country-toCountry Transaction in accordance with the Issuer's Stand-In Processing parameters, that Referral
Response will be converted by Stand-In Processing into a Decline Response if both the:
Transaction Amount is less than US $500; and
Issuer is unavailable.
3.2.C.10.c
An Issuer must not send a Referral Response to an Authorization Request for a Telephone Service
Transaction with Merchant Category Code 4814, Telecommunication Services. In the event that an
Issuer sends a Referral Response to such an Authorization Request, VisaNet will reject the Referral
Response and process the Authorization Request using Stand-In Processing.
If Stand-In Processing also returns a Referral Response to the Authorization Request based on the
Issuer's Stand-In Processing parameters, that Referral Response will be converted to a Decline
Response and forwarded to the Acquirer.
3.2.C.10.d
15 May 2013
If an Issuer generates a Referral Response for a Country-to-Country Transaction, that Referral

Response will be converted by VisaNet to a Decline Response if:
Both the:
Transaction Amount is less than US $100; and
Merchant Category Code in the Authorization Request is one of the following:
4121Taxicabs and Limousines;
4784Tolls and Bridge Fees;
5411Grocery Stores and Supermarkets;
5814Fast Food Restaurants;
7523Parking Lots and Garages; or
7832Motion Picture Theatres; or
The Authorization Request relates to a Mail/Phone Order Transaction or a Transaction from

an Unattended Acceptance Terminal.

3-17
Issuer Requirements
3.2.C.10.e
An Issuer must not exceed the monthly maximum Referral Rate listed for each Visa Card Program or
Visa Card Product in each of the Merchant categories set out in Table 3-3 for International
Transactions and Table 3-4 for Visa Europe Transactions.
3.2.C.10.f
An Issuer of Visa Electron Cards must not generate a Referral Response to any Authorization Request
relating to a Transaction using a Visa Electron Cards.
Table 3-3
Maximum Monthly Referral Rates for International Transactions
Category of Merchant
Visa Classic Cards, Visa Gold Cards, Visa

Premier Cards and Visa Commercial Cards
Visa Signature Cards and Visa

Infinite Cards
Retail
0.5%
0.3%
Airlines
0.5%
0.3%
Hotels
0.5%
0.2%
Cruise Lines
0.5%
0.3%
Car Rentals
0.5%
0.2%
Mail/Phone Order
0.5%
0.3%
Quasi-Cash
0.5%
0.3%
ATM Cash
Disbursements
Not allowed
Not allowed
Table 3-4
Maximum Monthly Referral Rates for Visa Europe Transactions
Category of Merchant
Visa Classic Card
Visa Gold Cards, Visa Premier Cards, Visa

Commercial Cards, Visa Platinum Cards,
Visa Infinite Cards
All categories (that is,

Airlines; Hotels; Car Rental;
All Other Transactions)
0.5%
0.25%
NOTE: See the Visa Europe Fee Guide for the penalties for excessive referrals.
3.2.C.10.g
An Issuer must, upon Visa Europe request, report the Issuer approval and referral rates for Visa Classic
Cards, Visa Gold Cards, Visa Premier Cards, Visa Business Cards and Visa Corporate Cards on
Domestic Transactions that are T&E Transactions to Visa Europe on a quarterly basis.
3.2.C.10.h
If an Issuer generates a Referral Response, the Issuer must both:
Be available to receive the call, fax or effective until 14 November 2011 telex, relating to the
Transaction; and
Respond to the Authorization Request that generated that Referral Response with an Approval
Response, Decline Response or Pickup Response immediately after receiving the requested
information from the Merchant or the Acquirer.
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15 May 2013
Issuer Requirements
3.2.C.10.i
An Issuer must meet the minimum monthly Approval Rate listed for each Visa Card Program and Visa
Card Product in each of the Merchant categories set out in Table 3-5.
Table 3-5
Minimum Monthly Approval Rates
Category of
Merchants /
Transactions
Visa Classic
Cards
Visa Gold
Cards/Visa
Premier
Cards
Visa
Business
Cards and
Visa
Corporate
Cards
Visa
Purchasing
Cards
Visa
Signature
Cards
Visa Infinite
Cards
Retail
Not
applicable
95%
95%
Not
applicable
99%
99%
Airlines
90%
95%
95%
Not
applicable
99%
99%
Hotels
90%
95%
95%
Not
applicable
99%
99%
Cruise Lines
90%
95%
95%
Not
applicable
99%
99%
Car Rentals
90%
95%
95%
Not
applicable
99%
99%
Mail/Phone
Order
Not
applicable
Not
applicable
Not
applicable
Not
applicable
Not
applicable
Not
applicable
Quasi-Cash
Not
applicable
Not
applicable
Not
applicable
Not
applicable
Not
applicable
Not
applicable
ATM
Disbursements
Not
applicable
65%
65%
Not
applicable
65%
65%
Manual Cash
Disbursements
Not
applicable
85%
Not
applicable
Not
applicable
85%
85%
3.2.C.10.j
An Issuer must report its Referral Rate and Approval Rate for Domestic Transactions to Visa Europe on
a quarterly basis.
3.2.C.10.k
Referrals to Supermarkets
For Visa Europe Transactions, an Issuer must not send a Referral Response to an Authorization Request
from a supermarket if the Transaction Amount is less than 165, or local currency equivalent.
If the Issuer does so, VisaNet converts the Referral Response to either an Approval Response or a
Decline Response, based on the Issuers parameters for Stand-In Processing.
3.2.C.10.l
Referrals During Stand-In Processing

VisaNet will not generate a Referral Response for an Authorization Request processed during Stand-In
Processing.
3.2.C.10.m
Referrals for Electronic Commerce Transactions and Mail/Phone Order Transactions

For Visa Europe Transactions, an Issuer must not send a Referral Response to an Authorization Request
for an Electronic Commerce Transaction or a Mail/Phone Order Transaction.
Any Referral Response generated by an Issuer to an Authorization Request for a Electronic Commerce
Transaction or a Mail/Phone Order Transaction will be converted by VisaNet to a Decline Response.
15 May 2013

3-19
Issuer Requirements
3.2.C.11
Mandatory Minimum Authorization Limits
3.2.C.11.a
Mandatory minimum Authorization limits do not apply to Prepaid Cards or to Issuers of Cards with a
debit facility.
3.2.C.11.b
Visa Europe may, at its discretion, exempt an Issuer from the mandatory minimum Authorization
limits.
3.2.D
Clearing and Settlement Requirements
3.2.D.1
Reimbursement for Interchange Transactions

Each Issuer must pay the Acquirer the amount due for Transactions occurring with the use of a valid
Card. This includes Transactions resulting from geographically restricted Card use outside the country
of issuance.
3.2.D.2
Billing Currency
An Issuer shall receive Interchange in its Billing Currency. If the Issuer uses more than one Billing
Currency, it must have a separate BIN for each.
same as the Billing Currency, as specified in Section 1.8.B.1.g.
3.2.D.3
3.3
Assistance to Acquirers in Obtaining Account Numbers

If an Acquirer contacts an Issuer for assistance in obtaining an Account Number (because the original
Transaction Receipt is illegible or because the Acquirer cannot identify the Account Number appearing
on the Transaction Receipt), the Issuer must assist the Acquirer as specified in Section 4.13.B.1. The
Issuer may require that all such requests for assistance be in writing.
GENERAL PROGRAM REQUIREMENTS
3.3.A
Issuers of Chip Cards
3.3.A.1
Overview
3.3.A.1.a
An Issuer must ensure that all Chip Cards, which it issues on or after 1 January 2001, are EMVCompliant.
3.3.A.1.b
An Issuer must ensure that all Chip Cards, which it issues on or after 1 January 2001, contain a Visa
Smart Payment.
3.3.A.1.c
An Issuer must ensure that all Chip Cards, which it issues on or after 13 January 2011, successfully
complete the Visa Chip Security Program - Security Testing Process.
3.3.A.1.d
An Issuer is subject to the Chip Interoperability Compliance Program as specified in Section 1.6.D.3,
where Visa Europe determines, at its discretion, that:
The Issuer has a Chip interoperability problem; and
Any plan to address such problem previously agreed between that Issuer and Visa Europe is
no longer acceptable.
3.3.A.1.e
An Issuer of a Chip Card must ensure that it is designated and identified to a Cardholder as the Issuer
of that Cardholders Chip Card. Only one Issuer may be identified to the Cardholder in relation to each
Chip Card.
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15 May 2013
Issuer Requirements
3.3.A.2
Chip Card Technology Requirements
3.3.A.2.a
An Issuer must define the Payment Application options for its Visa Smart Payment program.
3.3.A.2.b
An Issuer must notify Visa Europe of all Payment Applications contained in the Chip of a Card that
complies with Visa Smart Payment prior to such Card being issued. Visa Europe reserves the right to
review the Payment Applications of such Cards issued by that Issuer and approve or proscribe their
use on Visa Products and Services.
3.3.A.2.c
An Issuer must ensure that the Visa EMV Public Keys are used solely for the Visa Payment
Application.
3.3.A.2.d
An Issuer of Chip Cards must not inhibit Terminal Risk Management (for example, by programming
the Chip to bypass Terminal Risk Management).
3.3.A.2.e
All newly issued Chip Cards that are EMV-Compliant, and existing Chip Cards that are EMVCompliant on renewal, must use Integrated Card Verification Value (iCVV) as part of the MagneticStripe Image (MSI), as defined in the Payment Technology Standards Manual.
3.3.A.3
Visa Smart Debit/Credit Personalisation Assistant

For all new and/or modified Chip Card programs, Issuers must submit to Visa Europe:
A Card profile for validation using the Visa Smart Debit/Credit Personalisation Assistant; and
A personalised Card showing that the production Card matches the Visa Smart Debit/Credit
Personalisation Assistant Profile submitted to, and approved by, Visa Europe. The
personalised Card may contain either test keys or production keys and may be used for Issuer
host certification.
3.3.A.4
Cardholder Verification Method
3.3.A.4.a
An Issuer of Chip Cards must ensure that the Cardholder Verification Method preferences are
communicated by the Cardholder Verification Method List to the Chip-Reading Device at the Point-ofTransaction for Chip-initiated Transactions excluding Proximity Payments and Visa Drive Cards, as
specified in Table 3-6.
3.3.A.4.b
Issuers of Proximity Payment Devices must comply with the Cardholder Verification Method
requirements as specified in Section 3.3.D.5.
3.3.A.4.c
The Cardholder Verification Method for Visa Drive Cards that are issued to a Cardholder is as follows:
The primary method is PIN; and
The secondary method is signature.

PIN is the only Cardholder Verification Method for Visa Drive Cards that are issued for a specific
vehicle.
3.3.A.4.d
15 May 2013
If a Cardholder Verification Method is used for Chip-initiated Transactions excluding Proximity

Payments, the Issuer of that Chip Card bearing a Payment Application must comply with the
requirements as set out in Table 3-6.

3-21
Issuer Requirements
Table 3-6
Cardholder Verification Method Requirements for Chip-initiated Transactions

excluding Proximity Payments and Visa Drive Cards
Requirements
Type of Payment Application (excluding Proximity

Payment Devices and Visa Drive Cards)
Must include signature in the Cardholder

Verification Method List for such Cards.
VISA EUROPE RECOMMENDS:
That the Cardholder Verification Method List also
includes Offline PIN.
Visa Card
Visa Electron
Card
Card bearing
only the Plus
Symbol
For Visa Europe Transactions, must not include

signature in the Cardholder Verification Method
List.
Must define No CVM (Cardholder Verification
Method) required as the last option within the
Cardholder Verification Method List
Must not define a Cardholder Verification Method

List with PIN always as the only option
Must include Online PIN Verification in the

Cardholder Verification Method List, if a Cardholder
Verification Method List is specified and the
Payment Application requires one of the following:
A Cardholder be capable of using his or her Card

at ATMs
The Card can be used in Unattended Acceptance
Terminals that support Online PIN-only
The Chip is encoded to prefer Online PIN
Verification for Online Authorization
Must ensure that use of Cardholder Verification
Method conditions relating to Cash or Cash-Back
(where such conditions are used) do not prevent the
completion of Manual Cash Disbursements at ChipReading Devices offering Manual Cash
Disbursements.
Options
As the last option within the Cardholder Verification

Method List, the Issuer may define No CVM
(Cardholder Verification Method) required.
May define Online PIN Verification as the preferred
Cardholder Verification Method for ATM
Transactions.
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15 May 2013
Issuer Requirements
Table 3-6
Cardholder Verification Method Requirements for Chip-initiated Transactions

excluding Proximity Payments and Visa Drive Cards (Continued)
Requirements
Type of Payment Application (excluding Proximity

Payment Devices and Visa Drive Cards)
Visa Card
Visa Electron
Card
May establish a preference for either Online PIN

Verification or Offline PIN Verification, but must
define signature as a secondary Cardholder
Verification Method for a Manual Cash
Disbursement Transaction.
Issuers of Chip Cards that prefer a combination

Cardholder Verification Method (CVM) may define a
Cardholder Verification Method List that specifies
either:
Card bearing
only the Plus
Symbol
Plaintext Offline PIN and Signature; or

Enciphered Offline PIN and Signature under the
following conditions:
- If Transaction Amount is more than X
- If Transaction Amount is more than Y
The Issuer must either limit the requirement for this
CVM to Domestic Transactions or specify a CVM
hierarchy that will enable secondary CVM options
under the applicable CVM condition.
3.3.A.5
Cardholder Account Selection
3.3.A.5.a
Where a Payment Application provides access to more than one account, an Issuer of a Chip Card
must:
Not use a Visa Smart Payment to directly credit or debit any account other than an account
that is maintained by that Issuer or another Member under contract with that Issuer;
Allow a Cardholder to select the service and account to be used for a Transaction;
Designate an Account Number for each account accessed by a Visa Smart Payment; and
Specify an alphanumeric name for each account facilitated by a Visa Smart Payment.
3.3.A.5.b
If more than one account resides in the Chip, the first priority account must be the same as the
account that is encoded on the Magnetic Stripe, and if applicable, displayed on the front of the
Card.
3.3.A.6
Post-Issuance Updates
3.3.A.6.a
Post-Issuance Updates relating to a specific Chip Card containing a Payment Application must be
controlled by the Issuer of that Chip Card.
3.3.A.6.b
Post-Issuance Updates must not adversely impact the time taken to complete a Transaction at a Pointof-Transaction Terminal or an ATM.
3.3.A.6.c
An Issuer must not carry out a Post-Issuance Application Load of a Payment Application unless the
Card bears the appropriate Visa Brand Mark, in relation to a Payment Application for a Visa Card, or
Visa Brand Mark with the Electron Identifier, in relation to a Payment Application for a Visa Electron
Card.
15 May 2013

3-23
Issuer Requirements
3.3.A.6.d
3.3.A.7
An Issuer that carries out a Post-Issuance Application Load of a proprietary ATM payment application
that supports the Plus Program must ensure that the Card bears the Plus Symbol when the Card is
next re-issued. The Issuer must re-issue such Card within five years of the Post-Issuance Application
Load.
Issuer Liability
3.3.A.7.a
An Issuer is responsible for setting the parameter values and processing options contained in a Visa
Smart Payment and any loss resulting from such parameter values and processing options shall be
borne by the Issuer.
3.3.A.7.b
An Issuer is liable for Chip Transactions that are authorized through Offline Authorization when all of
the following conditions are met:
Payment Application in that Chip is active;
Terminal Risk Management is performed; and
Merchants Floor Limit is not exceeded.
3.3.A.7.c
Where a Transaction using a Card bearing the V PAY Brand Mark takes place outside of the Territory,
such Transaction will be subject to the Dispute Resolution Rules governing Transactions using a Visa
Electron Card, where that Transaction takes place in a Card-Present Environment, and the Dispute
Resolution Rules governing Transactions using a Visa Card, where that Transaction takes place in a
Card-Absent Environment.
3.3.B
EMV Liability Shift for Fraudulent Transactions

The EMV liability shift principles specified in Section 3.1.B.1, Section 3.1.B.2, Section 4.6.A and
Section 4.6.B apply to all Visa Europe Transactions and to applicable International Transactions as
Table 3-7
Effective dates for the EMV liability shift principles applying to International
Transactions
Fraudulent Transaction Type
Counterfeit
Visa Inc.
(CEMEA)
Not Counterfeit
POS
ATM
POS
Excluding Afghanistan
and Pakistan who
joined CEMEA on 17
October 2009
1 January 2006
1 July 2008
1 January 2006
Including Afghanistan
and Pakistan
1 October 2010
1 October 2010
1 October 2010
1 October 2010
1 October 2010
1 October 2010
Visa Inc. (Canada)

Visa Inc.
(Asia
Pacific)
Australia and New

Zealand Only
1 October 2010
1 April 2013
N/A
All Remaining Asia

Pacific Countries
1 October 2010
N/A
N/A
Visa Inc.
(LAC)
Brazil and Mexico Only
1 April 2011
1 October 2012
1 April 2011
All Remaining LAC

Countries
1 October 2012
1 October 2014
1 October 2014
1 October 20151
1 October 20172
N/A
N/A
Visa Inc. (USA)
1. Excluding Transactions at Automated Fuel Dispensers

2. Including Transactions at Automated Fuel Dispensers
3-24

15 May 2013
Issuer Requirements
3.3.B.1
Card-Present Counterfeit Transactions

Counterfeit Transactions completed in a Card-Present Environment are the liability of the Issuer if both
of the following conditions apply:
The Transaction takes place at a Chip-Reading Device that is EMV-Compliant; and
If the Transaction is Chip-initiated, the Transaction is correctly processed to completion in

accordance with EMV Integrated Circuit Card Specifications for Payment Systems, Visa Integrated
Circuit Card (VIS) Specifications and the Transaction Acceptance Device Requirements.
Counterfeit Transactions completed in a Card-Present Environment are the liability of the Issuer if all
of the following conditions apply:
The Transaction does not take place at a Chip-Reading Device that complies with the
Transaction Acceptance Device Requirements, and is not a Fallback Transaction completed
following correct acceptance procedures;
The Card is a Chip Card containing a Visa Smart Payment; and
Effective for Transactions completed on or after 1 May 2012, if Online Authorization was
obtained, the Authorization record indicates that either CVV verification was not performed
or that the CVV failed verification.
3.3.B.2
Card-Present Fraudulent Transactions that are not Counterfeit Transactions

Fraudulent Transactions that are not Counterfeit Transactions completed in a Card-Present
Environment are the liability of the Issuer if all of the following conditions apply:
The Transaction takes place at a device that is EMV PIN-Compliant;
Correct acceptance procedures have been followed (including compliance with Appendix C,
"Maximum Authorized Floor Limits"); and
If the Transaction is Chip-initiated, the Transaction is correctly processed to completion in

accordance with EMV Integrated Circuit Card Specifications for Payment Systems, Visa Integrated
Circuit Card (VIS) Specifications and the Transaction Acceptance Device Requirements.
For a graphical representation of the liability flow, see Visa Europe EMV Liability Shift Flow Diagram
(Exhibit 8A).
3.3.C
Liability for Fallback Transactions
3.3.C.1
Card-Present Transactions
Transactions accepted as Fallback Transactions are the liability of the Issuer if both of the following
conditions apply:
Card is a Chip Card containing a Visa Smart Payment; and
Transaction is authorized by the Issuer, the appropriate values identifying the Transaction as
a Fallback Transaction are included within the related Authorization Request or Authorization
Response, and correct acceptance procedures are followed.
(Exhibit 8A).
3.3.C.2
15 May 2013
Fallback at Unattended Acceptance Terminals

Fallback Transactions at Unattended Acceptance Terminals in the Territory are only permitted in a
device that has an integrated Chip and Magnetic Stripe reader and that has Card capture capability.

3-25
Issuer Requirements
3.3.D
Issuers of Proximity Payment Devices
3.3.D.1
3.3.D.1.a
All Proximity Payment Devices and all personalisation profiles for Proximity Payment Devices must be
approved by Visa Europe.
3.3.D.1.b
Effective from 21 December 2011, all Proximity Payment Devices excluding Portable Payment Devices
that comply with, at a minimum, the Visa Contactless Payment Specification Version 2.1 must support
fast Dynamic Data Authentication (fDDA)1 for Proximity Payments.
3.3.D.1.c
Effective from 1 March 2011, all Portable Payment Devices must support fast Dynamic Data
Authentication (fDDA)1 for Proximity Payments.
3.3.D.1.d
Effective from 21 December 2011, for Transactions that are not Domestic Transactions, if a Proximity
Payment Device is configured to support Chip-initiated Transactions that are not Proximity Payments,
then that Proximity Payment Device must also be configured to allow Proximity Payments.
3.3.D.1.e
Issuers must be certified by Visa Europe for the Authorization, Clearing and Settlement of Proximity
Payments.
3.3.D.2
Compliance with the Visa Contactless Payment Specifications

With the exception of Portable Payment Devices, any Issuer that operates in a country where:
No other Issuers have issued Proximity Payment Devices and/or no Acquirers have deployed
terminals for Proximity Payments; and
It has not issued Proximity Payment Devices itself, prior to 1 April 2008,
must ensure that any Proximity Payment Devices that it subsequently issues after 1 April 2008 in that
country comply with, at a minimum, the Visa Contactless Payment Specification Version 2.0.2.
With the exception of Portable Payment Devices, any Issuer that either operates in a country where
Issuers have issued Proximity Payment Devices, and/or Acquirers have deployed terminals for
Proximity Payments, prior to 1 April 2008, must ensure that all Proximity Payment Devices that it
issues after 1 January 2012 must comply with, at a minimum, the Visa Contactless Payment Specification
Version 2.0.2.
Effective from 1 January 2012, all newly issued or replacement Proximity Payment Devices:
Must support the qVSDC path2; and
At the Issuers option, may support the MSD path2.

Effective from 1 January 2012, if the MSD path2 is supported on the Proximity Payment Device that
device must also support either:
The dynamic Card Verification Value; or
The Integrated Card Verification Value (iCVV).

Effective from 1 October 2012, all newly issued Proximity Payment Devices excluding Portable
Payment Devices, that are Prepaid Cards must comply with, at a minimum, the Visa Contactless
Payment Specification Version 2.1.1.
Effective from 31 October 2013, all newly issued or replacement Proximity Payment Devices excluding
Portable Payment Devices, that are issued within the Territory must comply with, at a minimum, the
Visa Contactless Payment Specification Version 2.1.
1.
2.
3-26
Where the term is set out in the Visa Contactless Payment Specification Version 2.0.2, Version 2.1 and Version 2.1.1.

15 May 2013
Issuer Requirements
3.3.D.3
Issuers of Portable Payment Devices
3.3.D.3.a
Effective from 1 March 2012, Issuers must ensure that the Portable Payment Device complies with
the:
Visa Product Brand Standards;
Visa Mobile Contactless Payment Specification (VMCPS); and
Mobile Application enabled for Visa payWave (MAV) - Requirements and

Recommendations.
3.3.D.3.b
Effective from 1 March 2012, Issuers that use a mobile gateway must ensure that their mobile
gateway:
Is provided or approved by Visa Inc. or Visa Europe;
Complies with the Visa Mobile Gateway Specifications; and
Complies with the Visa Mobile Gateway Logical and Physical Security Requirements.
3.3.D.3.c
Effective from 1 March 2012, Issuers of Portable Payment Devices that use services of vendors
approved by Visa Europe to personalise standard plastic payment Cards must, depending on the
services they use, comply with the:
Global Physical Security Validation Requirements for Card Vendors;
Global Logical Security Validation Requirements for Card Personalization Vendors;
Global Security Validation Requirements for Over-the-Air Secure Element Personalization

Vendors; or
Visa Global Security Requirements for Secure Element Vendors and OTA Service Providers.
Effective from 1 March 2012, Issuers of Portable Payment Devices that use services of vendors not
approved by Visa Europe to personalise standard plastic payment Cards must comply with the Visa
Global Security Requirements for Secure Element Vendors and OTA Service Providers.
3.3.D.3.d
3.3.D.4
Effective from 1 March 2012, Issuers of Portable Payment Devices must be able to support the
following processing services to Cardholders:
Block and unblock Portable Payment Devices;
Permanently disable Portable Payment Devices; and
Change or reset the CDCVM.

Personalisation
Details of data fields are defined in the Visa Contactless Payment Specification, the Visa Mobile
Contactless Payment Specification (VMCPS) and Exhibit 9A.
3.3.D.4.a
Effective from 21 December 2011, if an Issuer personalises the value of the Card CVM Limit data
field on a Proximity Payment Device, then this data field must be:
Set to be greater than the country-specific Cardholder Verification Limit for the country into
which that Proximity Payment Device is issued; and
Capable of being updated by the Issuer.
3.3.D.4.b
Effective from 21 December 2011, if an Issuer personalises the value of the VLP Single Transaction
Limit data field on a Proximity Payment Device, then this data field must be:
Set to be greater than the country-specific Cardholder Verification Limit for the country into
which that Proximity Payment Device is issued; and
Capable of being updated by the Issuer.
3.3.D.4.c
Effective from 21 December 2011, for all new and replacement Proximity Payment Devices, Issuers
must personalise the value of the Application Program Identifier data field on those devices by
defining, at a minimum, the:
Application Currency Code; and
Issuer Country Code.
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Issuer Requirements
3.3.D.4.d
Effective from 21 December 2011, Issuers that personalise the value of the Application Program
Identifier data field on a Proximity Payment Device with more than the minimum data specified in
Section 3.3.D.4.c, must request values to be allocated by Visa Europe, as set out in the Visa Europe
Contactless Terminal Requirements and Implementation Guide.
3.3.D.4.e
Effective from 21 December 2011, with the exception of Proximity Payment Devices that are Prepaid
Cards, all Proximity Payment Devices must be personalised to support:
Domestic Transactions as both Offline Transactions and Online Transactions; and
For Proximity Payments excluding Domestic Transactions as, at a minimum, Online

Transactions or optionally as Offline Transactions.
3.3.D.4.f
Effective from 21 December 2011, all Proximity Payment Devices excluding Portable Payment Devices,
that are Prepaid Cards must be personalised such that any Proximity Payment is always authorized
Online.
3.3.D.4.g
Effective from 21 December 2011, all Proximity Payment Devices must be able to perform cumulative
Offline Transactions up to an amount of at least three times the value of the Cardholder Verification
Limit for the country into which that Proximity Payment Device is issued, as specified in
Section 5.4.E.1.b.
3.3.D.4.h
Effective from 21 December 2011, if an Issuer configures the value of the VLP Reset Threshold data
field on a Proximity Payment Device, then this data field must be set to a value that is not greater than
10 percent of the value of the VLP Funds Limit data field for a Proximity Payment, as specified in
Section 3.3.D.4.g.
3.3.D.4.i
Effective from 1 March 2012, when both CDCVM and PIN are personalised on a Portable Payment
Device, Issuers must ensure that:
The PIN of the standard plastic payment Card that is linked to the same account of the
Portable Payment Device is not synchronised with the PIN and CDCVM of the Portable
Payment Device, if the Issuer chooses to synchronise the PIN and CDCVM of the Portable
Payment Device; and
The CDCVM of the Portable Payment Device is not synchronised with the PIN of the Portable
Payment Device and the PIN of the standard plastic payment Card that is linked to the same
account of the Portable Payment Device, if the Issuer chooses to synchronise the PIN of
Portable Payment Device and the PIN of the standard plastic payment Card.
3.3.D.4.j
Effective from 1 March 2012, Portable Payment Devices must not be personalised to be able to
perform Manual Cash Disbursements or Quasi-Cash Transactions.
3.3.D.5
3.3.D.5.a
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Issuers of Proximity Payment Devices must ensure that if a Proximity Payment Device is able to be
used for Proximity Payments where the Transaction Amount is above the Cardholder Verification
Limit, that Proximity Payment Device is configured as set out in Table 3-8.

15 May 2013
Issuer Requirements
Table 3-8
Personalisation Requirements of Cardholder Verification Methods for Proximity

Payment Devices
Type of Proximity Payment Device

Effective from 21 December 2011,
excluding Portable Payment
Devices
Effective from 1 March 2012,

Portable Payment Devices
Online PIN Verification
Mandatory
Optional
Offline PIN Verification
N/A
N/A
CDCVM
N/A
Mandatory
Cardholder signature:
N/A
N/A
N/A
Optional - If personalized, Online

Authorization must be
configured.

International Transactions
3.3.D.6
Authorization Responses
For Authorization Requests for Proximity Payments, an Issuer must only send an Approval Response
or a Decline Response. The Issuer must not send a Referral Response or Pickup Response.
3.3.E
Visa Secure Electronic Commerce
3.3.E.1
General Participation Requirements
3.3.E.1.a
An Issuer that submits Secure Electronic Commerce Transactions must use 3-D Secure.
3.3.E.1.b
Unless prior approval has been obtained from Visa Europe, a Member must not use a Digital
Certificate issued in connection with the Visa Enterprise as an Authentication Mechanism for nonVisa Products and Services.
3.3.E.2
Chip Card Requirements

Chip Cards using Private Keys that are stored on internet-connected servers must meet the risk
management and security standards specified in both the:
EMV Integrated Circuit Card Specifications for Payment Systems; and
Visa Integrated Circuit Card Specifications.
3.3.E.3
3-D Secure Participation Requirements
3.3.E.3.a
During Cardholder enrolment in the Verified by Visa program, an Issuer that participates in 3-D Secure
must, at a minimum, use a combination of on-Card data and off-Card data for verification and must
comply with the Verified by Visa Issuer Implementation Guide, Verified by Visa Issuer Implementation
Guide: Activation During Shopping and Verified by Visa Acquirer and Merchant Implementation Guide.
3.3.E.3.b
An Issuer must comply with the Authentication standards for Issuers specified in the Verified by Visa
Issuer Implementation Guide, Verified by Visa Issuer Implementation Guide: Activation During Shopping and
Verified by Visa Acquirer and Merchant Implementation Guide.
3.3.E.3.c
An Issuer that uses the Verified by Visa Mark must ensure that its 3-D Secure components have
successfully met the requirements of the 3-D Secure Vendor Compliance Testing Program.
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Issuer Requirements
3.3.E.4
3-D Secure Processing Requirements

An Issuer must include a Cardholder Authentication Verification Value in the following responses to an
Authentication Request:
Authentication confirmation; and
Attempt Response.
3.3.E.4.a
The Cardholder Authentication Verification Value must be validated by the Issuer during
Authorization. In the event that the Issuer does not validate the Cardholder Authentication
Verification Value, the Merchant shall be entitled to treat it as a valid Cardholder Authentication
Verification Value.
3.3.E.4.b
An Issuer may only respond to an Authentication Request with an Unable-to-Authenticate Response if

any one of the following occurs:
Effective until 14 March 2012, authentication data received from the Merchant does not
comply with the 3-D Secure Implementation Guides;
Effective from 15 March 2012, authentication data received from the Merchant does not
comply with the 3-D Secure Specification;
Effective until 14 March 2012, the Transaction is received from a New Channel not supported
by the Issuer;
Effective until 14 April 2013, the Transaction is attempted with a Visa Commercial Card;
Effective from 15 April 2013, the Transaction is attempted with a Visa Commercial Card
issued or acquired in the Visa Inc. (USA) region; or
The Transaction is attempted with a Non-Reloadable Card.
3.3.E.4.c
Effective from 15 April 2013, an Issuer must not respond to an Authentication Request with an
Unable-to-Authenticate Response if a Transaction is attempted with a Visa Commercial Card, with the
exception of Visa Commercial Cards issued in the Visa Inc. (USA) region or when a Visa Commercial
Card is used at a Merchant Outlet located in the Visa Inc. (USA) region.
3.3.E.4.d
An Issuer must:
Retain a log of all Authentication Requests and Authentication Records;
Provide the log to Visa Europe when required to do so by the Dispute Resolution Rules; and
Effective from 15 March 2012, submit a copy of all Authentication Records to Visa Europe.
3.3.F
Visa Card Product Extensions
3.3.F.1
BIN Requirements
An Issuer of Visa Cards with a Service Code that requires Online Authorization must use either:
A discrete designated account range within a BIN for the Visa Card Program to which those
Visa Cards relate; or
A separate BIN for the Visa Card Program to which those Visa Cards relate.
3.3.F.2
Non-Standard Card Requirements
3.3.F.2.a
Without the prior consent of Visa Europe, an Issuer must not issue a Visa Card or Visa Electron Card in
a size or design that does not comply with the standard plastic payment card specifications contained
in the Visa Product Brand Standards.
3.3.F.2.b
A Non-Standard Card must:
Provide the designated level of utility promised to the Cardholder; and
Contain the physical elements and data components required to complete a Transaction.
3.3.F.2.c
A Non-Standard Card must not:
Permit exclusive or preferential acceptance by a Merchant; or
Be linked to a Virtual Account.
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15 May 2013
Issuer Requirements
3.3.F.3
3.4
Proximity Payment Device Requirements

If an Issuer issues a Proximity Payment Device that is not a standard plastic payment Card, it must
ensure that the Proximity Payment Device:
Complies with the Visa Product Brand Standards;
Except in the case of Prepaid Cards, be linked to an account that also has a standard plastic
payment Card issued; and
Effective until 31 December 2012, has an expiry date that is on or before the expiry date on the
standard plastic payment Card that is linked to the same account as the Proximity Payment
Device.
CONSUMER CARD PRODUCT REQUIREMENTS
3.4.A
Visa Gold Cards and/or Premier Card Issuers
3.4.A.1
Overview
An Issuer of Visa Gold Cards and/or Visa Premier Cards may offer the Cardholder any of the following:
Credit;
An account into which the Cardholder can deposit funds; and
Any other Cardholder assets that are available through that Issuer.
3.4.A.2
Prepaid Accounts
An Issuer of Visa Gold Cards must offer the Global Customer Assistance Service (GCAS) for Cards
issued on Prepaid Accounts.
3.4.A.3
Certification
Where an Issuer wishes to issue Visa Gold Cards and/or Visa Premier Cards, it must submit to Visa
Europe, at least 30 calendar days prior to issuing such Cards, an application for written certification
from Visa Europe certifying that its programs, systems, procedures and services comply with the Visa
3.4.A.4
Core Services
3.4.A.4.a
3.4.A.5
Each Issuer must make available to its Cardholders of Visa Gold Cards and/or Visa Premier Cards, a
free 24-hour telephone number to obtain emergency services. The Issuer must communicate that
telephone number to those Cardholders at least once each year.
Card Design for Visa Gold Cards
For Visa Gold Card design requirements, see Chapter 10, "Card and Marks Requirements".
3.4.B
Visa Platinum Card Issuers
3.4.B.1
Spending Limits
There is no maximum or minimum spending limit applicable to Visa Platinum Cards. However,
individual country boards or Group Members wishing to set a higher standard for Visa Platinum in their
markets may agree to a minimum spending limit. Existing standards set by individual National
Organisations remain in effect.
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Issuer Requirements
3.4.B.2
Core Services
An Issuer of Visa Platinum Cards must provide all the following core features:
Medical referral service;
Legal referral service;
Lost/stolen Card reporting service;
Emergency Cash Disbursements;
Cardholder Inquiry Service;
Emergency Replacement Card service; and
Customer service availability 24 hours a day, seven days a week.

An Issuer must comply with the Global Customer Assistance Services requirements either
independently or through Visa Europe as specified in Section 3.14.
3.4.B.3
Card Design
For Visa Platinum Card design requirements, see Chapter 10, "Card and Marks Requirements".
3.4.C
Visa Infinite Cards Issuers
3.4.C.1
3.4.C.1.a
At the option of Visa Europe, an Issuer may provide qualifying Cardholders with a Visa Infinite Card
with charge, credit or debit capability.
3.4.C.1.b
An Issuer that issues Visa Infinite Cards must issue its Visa Infinite Cards with the:
Unique features not available on any other Visa Card Product it issues to ensure product
differentiation; and
Highest purchasing power available within the Territory and that Issuers Visa Card Product
portfolio.
3.4.C.1.c
Effective from 26 August 2011, an Issuer of Visa Infinite Cards must issue a minimum of 500 Visa
Infinite Cards within 12 months of issuing their first Visa Infinite Card. If a minimum of 500 Visa
Infinite Cards is not issued within this period, the Issuer of the Visa Infinite Cards shall be invoiced for
the equivalent of 500 Visa Infinite Cards, as set out in the Visa Europe Fee Guide.
3.4.C.1.d
An Issuer of Visa Infinite Cards must ensure that a Cardholder of a Visa Infinite Card is aware that he
or she has access to a web service that offers special information and services. This web service shall
be provided by either Visa Europe or the Issuer.
3.4.C.1.e
Where the Issuer provides the web service described in Section 3.4.C.1.d above, that Issuer must ensure
that the web service complies with the following minimum standards:
Is limited to Cardholders of Visa Infinite Cards;
Provides a description of Visa Infinite Card services, benefits and features;
Provides a detailed listing of the offers available to that Cardholder under Visa Infinite
Exclusive Privileges; and
Includes the following minimum content and services for travel and entertainment:
Travel content that supports the Visa Infinite Card positioning that is not readily available
from other sources (for example, special travel articles, expert recommendations on
shows in major cities, and so on);
Online concierge service; and
Contact information for Cardholders to inquire about Visa Infinite Card services and to
provide feedback on Visa Infinite Cards or the web service.
3.4.C.1.f
An Issuer must provide Cardholders of its Visa Infinite Cards with access to a customer service agent
24 hours a day, seven days a week.
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15 May 2013
Issuer Requirements
3.4.C.1.g
An Issuer of Visa Infinite Cards must comply with the requirements of the following benefit categories:
Priority assistance and convenience;
Exclusive privileges and rewards; and
Safety and security.

The Issuer may obtain details of the requirements for each of these benefit categories from Visa
Europe.
3.4.C.2
Core Features
An Issuer of Visa Infinite Cards must provide the following core services to its Cardholders, as specified
in the Visa Infinite Planning Guide:
Safety and security features:

Medical referral, assistance and emergency services;
Legal referral, assistance and Cash Disbursement services;
Emergency Replacement Card service; and
Emergency Payment Authorization Service;
Priority assistance and convenience features:

Customer service representatives available 24 hours a day, seven days a week;
Concierge service;
Dedicated website for Visa Infinite Cards; and
Merchant partner program.
3.4.C.3
Card Design
For Visa Infinite Card design requirements, see Chapter 10, "Card and Marks Requirements".
3.4.C.4
BIN
3.4.C.4.a
An Issuer must not reclassify an existing BIN relating to Visa Infinite Cards to represent a Visa Card
Product other than a Visa Infinite Card without prior permission from Visa Europe.
3.4.C.4.b
An Issuer of Visa Infinite Cards must use a dedicated BIN.
3.4.C.5
Spending Limit
An Issuer of Visa Infinite Cards may offer either:
No pre-set spending limit, excluding Emergency Replacement Cards that have temporary preset limits; or
A credit limit or charge facility of at least US $20,000, or local currency equivalent.
3.4.C.6
Authorization Requirements
3.4.C.6.a
An Issuer of Visa Infinite Cards must only send a Decline Response or a Referral Response as
permitted in accordance with Table 3-9.
3.4.C.6.b
For Visa Infinite Cards that are issued with no pre-set spending limit, an Issuer must not decline
Transactions using that Visa Infinite Card because of a pre-set limit of any kind.
An Issuer must only decline Transactions using a Visa Infinite Card based on:
The presence of suspected fraud;
A change in the Cardholders spending patterns; and
Issuer determination that there is a likelihood of default.
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3-33
Issuer Requirements
Table 3-9
3.4.C.7
Visa Infinite Card Decline Response and Referral Response Reasons
Circumstances
Reason for
sending a Decline
Response
The Issuer determines that the Card was used fraudulently
Following a Referral Response, Issuer determines likelihood of

default
Transaction is out of compliance with Cardholder agreement
Cardholder has been notified by the Issuer to stop using the Card
and the account has been suspended or closed
Issuer elected to decline all Transactions routed to International

Automated Referral Service (IARS) as part of Stand-In Processing
where the Decline Response is the result of Issuer unavailability
The Cardholder has withdrawn his or her limit on Cash

Disbursements (unless Issuer is providing no pre-set cash limits)
The Cardholder is over the spending limit on Emergency

Replacement Card (unless Issuer is providing no pre-set spending
on Emergency Replacement Card)
The Cardholder has withdrawn his or her limit on Emergency Cash

Disbursement (unless Issuer is providing no pre-set cash limits on
Emergency Cash Disbursements)
Reason for
sending a
Referral
Response
Issuer credit policy determines the likelihood of default
Card used before activation
Delinquent account, but otherwise in good standing
A delinquent account, account meets Issuer criteria to close or

suspend without notifying the Cardholder
Delinquent Accounts
3.4.C.7.a
For Visa Infinite Cards that are issued with no pre-set spending limit, an Issuer must provide
notification to the Cardholder before any Transactions can be declined.
3.4.C.7.b
An Issuer of Visa Infinite Cards must:
Provide advance notification to the Cardholder when an account linked to a Visa Infinite Card
needs to be suspended or closed for any reason;
Monitor customer complaints related to Authorizations for Transactions using Visa Infinite
Cards;
Create action plans to address customer complaints; and
Make customer complaint information, collected in accordance with this Section 3.4.C.7.b,
available to Visa Europe.
3.4.C.8
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Global Support Services

If an Issuer offers emergency services to Cardholders of Visa Infinite Cards, it must:
Provide a free 24-hour telephone number; and
Communicate the telephone number to the Cardholders annually.

15 May 2013
Issuer Requirements
3.4.C.9
Marketing Support
An Issuer of Visa Infinite Cards intending to distribute Merchant partnership or emergency services
material to its Cardholders must receive written approval from Visa Europe prior to the distribution of
these materials.
3.4.D
Visa Electron Card Issuers
3.4.D.1
Overview
Issuers of Visa Electron Cards must offer the following features:
Point-of-Transaction Capability;
Ability for Cardholders to use ATMs and obtain Manual Cash Disbursements;
Authorization and electronic processing for all Transactions using a Visa Electron Card; and
Signature verification or PIN Verification.

At the option of an Issuer of Visa Electron Cards, such Visa Electron Cards may be used for Electronic
Commerce Transactions.
3.4.D.2
3.4.D.2.a
Where:
a Visa Electron Card is used to carry out an Electronic Commerce Transaction; and
the Merchant or the Acquirer key-enters the details of that Electronic Commerce
Transaction; and
the Issuer generates an Authorization Response,

liability and Chargeback rights are the same as for a Transaction using a Visa Card.
3.4.D.2.b
An Issuer of Visa Electron Cards must ensure that the Service Code for these Cards complies with the
Payment Technology Standards Manual.
3.4.D.2.c
All personalization of Visa Electron Cards must be performed by a Third-Party Personalizer or by the
Issuer itself. At the option of Visa Europe, an Issuer may either issue a Visa Electron Card that is
personalized with the Cardholder's name on the front of the Card or a Visa Electron Card without the
Cardholder's name on the front of the Card.
3.4.D.3
BIN
3.4.D.3.a
An Issuer must not re-classify an existing BIN to represent a Visa Card Product other than a Visa
Electron Card without prior permission from Visa Europe.
3.4.D.3.b
An Issuer of Visa Electron Cards must use a dedicated BIN.
3.4.D.4
Card Design
For Visa Electron Card design requirements, see Chapter 10, "Card and Marks Requirements".
3.4.D.5
Visa Electron CardsVariance for Spain and Portugal
3.4.D.5.a
BIN
A Issuer of gold Visa Electron Cards that are Visa Debit Cards must use a unique BIN.
3.4.D.5.b
Spending Limits
Spending limits do not apply to gold Visa Electron Cards that are Visa Debit Cards where Transactions
are authorized directly against a current account balance.
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3-35
Issuer Requirements
3.4.D.5.c
Core Features
An Issuer of gold Visa Electron Cards that are Visa Debit Cards must provide all the following core
features:
Medical referral service;
Legal referral service;
Emergency Cash Disbursement; and
Cardholder Inquiry Service.
3.4.D.5.d
Card Design
An Issuer of gold Visa Electron Cards that are Visa Debit Cards must comply with the design
requirements specified in Section 10.4.A.
3.4.E
Prepaid Card Issuers

An Issuer of Prepaid Cards must:
Prevent unauthorized reselling of its Prepaid Cards or Prepaid Accounts;
Ensure that all Prepaid Cards that it issues bear a Visa Brand Mark;
Comply with the Visa Product Brand Standards and the Visa Europe Prepaid Card Products
Member Implementation Guidelines;
Not issue Prepaid Cards as Visa Signature Cards or Visa Infinite Cards;
Certify that any non-Members that distribute Prepaid Cards on their behalf comply with the
Retail Channel Guidelines, available from Visa Europe upon request with the Prepaid
Implementation Plan; and
For Prepaid Card design requirements, see Chapter 10, "Card and Marks Requirements".
3.4.E.1
BIN
An Issuer of Prepaid Cards must issue its Prepaid Cards on a BIN designated for Prepaid Cards. The
Issuer may either:
Choose a BIN from a BIN previously assigned to it by Visa Europe; or
Request a new BIN assignment for the service.
3.4.E.2
Issuer Terms and Conditions
3.4.E.2.a
The Issuer responsible for Prepaid Account balances must be identified either on the front or back of
the Prepaid Card.
3.4.E.2.b
An Issuer must not describe a Prepaid Card in any way that could imply that Visa Inc. or Visa Europe is
liable for outstanding balances.
3.4.E.3
Non-Reloadable Card
For Non-Reloadable Cards, an Issuer:
May process a Credit Transaction, Reversal or an Adjustment if it is directly related to a

previous Transaction to such Cards;
Must, if the Issuer does not have the Cardholder data on file, comply with the maximum initial
funding limits, as specified in the Visa Europe Prepaid Card Products Member Implementation
Guidelines, or as provided by local law;
Must have an anti-money laundering and an anti-terrorist financing program to monitor for
suspicious activity;
Must not process Recurring Transactions or Instalment Transactions; and
May, upon prior written permission from Visa Europe, elect not to process ATM
Transactions.
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15 May 2013
Issuer Requirements
3.4.E.4
Reloadable Cards
For Reloadable Cards, Issuers must:
Unless local law provides otherwise, not reload the Reloadable Card beyond the initial funding
if Cardholder data is not on file. If such Cardholder data is not on file, limit the amount of initial
funding, as specified in the Visa Europe Prepaid Card Products Member Implementation
Guidelines;
Personalise the Card with the name of the Cardholder or a generic identifier, as approved by
Visa Europe, on the Card;
3.4.E.5
Partial Authorization Service
3.4.E.5.a
An Issuer of Prepaid Cards and its Processor that offers Partial Authorization must support both:
Transactions for Partial Authorization; and
Authorization Reversals.
3.4.E.5.b
An Issuer that participates in the Partial Authorization Service must comply with the requirements as
specified in the VisaNet Manuals, for those using BASE I and BASE II, and the Visa Europe System
Manuals, for those using the Visa Europe Authorization Service or the Visa Europe Clearing and
Settlement Service.
3.4.E.6
Selective Authorization
An Issuer of Prepaid Cards, as specified in the Visa Europe Prepaid Card Products Member Implementation
Guidelines, may decline Authorization Requests based on the following:
Merchant Category Code;
Merchant name;
Terminal identification; or
Merchant Outlet.
3.4.E.7
Activation and Load Service
3.4.E.7.a
An Issuer may permit Cardholders to purchase, activate and add the initial Load Transaction to a
Prepaid Card at a Prepaid Partner.
3.4.E.7.b
An Issuer that uses a Prepaid Partner to sell, activate and/or load its Prepaid Cards must have a
Prepaid Partner Agreement in place. A Prepaid Partner Agreement must include, at a minimum:
Any service fee charged to a Cardholder by the Prepaid Partner;
The portion of the service fee that will be paid to the Issuer; and
A provision requiring the Prepaid Partner to provide the Cardholder with a Transaction Receipt
showing the Load Transaction.
3.4.E.8
Visa Prepaid Load Service
3.4.E.8.a
An Issuer participating in the Visa Prepaid Load Service must:
Approve Authorization Requests to load funds to Reloadable Cards; and
Post the value of the funds loaded to the Reloadable Card, either upon Authorization, or as
soon as the funds are cleared.
3.4.E.8.b
Issuers participating in the Visa Prepaid Load Service must comply with the requirements, as specified
in the Visa Europe Prepaid Card Products Member Implementation Guidelines.
3.4.E.8.c
An Issuer must use a Fee Collection Transaction to recover outstanding funds relating to a Load
Transaction when a Reversal was not received by the Issuer from the Acquirer and either:
A Clearing Record was not received by the Issuer from the Acquirer; or
The Transaction Amount in the Clearing Record is less than the Transaction Amount on the
Transaction Receipt.
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Issuer Requirements
3.4.E.8.d
If a Fee Collection Transaction is submitted to recover outstanding funds relating to a Load Transaction
using the Visa Prepaid Load Service, the Issuer must have:
Provided an Authorization for that Load Transaction; and
Transferred the Transaction Amount to the Prepaid account either upon Authorization, or as
soon as the funds are cleared, or the Cardholder provides a Transaction Receipt documenting
the Transaction Amount of that Load Transaction.
3.4.E.8.e
A Fee Collection Transaction to recover outstanding funds relating to a Load Transaction using the Visa
Prepaid Load Service, must be submitted within 180 calendar days from the date of that Load
Transaction, as specified in Section 8.9.B.3, but no earlier than 10 calendar days from the date that the
Issuer provided the Authorization.
3.4.E.9
Point-of-Transaction Balance Return Service

Issuers who participate in the Point-of-Transaction Balance Return Service must meet the testing
requirements set by Visa Europe, and comply with the VisaNet Manuals, for those using BASE I and
BASE II, and the Visa Europe System Manuals, for those using the Visa Europe Authorization Service and
the Visa Europe Clearing and Settlement Service.
3.5
VIRTUAL ACCOUNTS
Except in the case of a Commercial Virtual Account, an Issuer must not establish a Virtual Account
without the prior approval of Visa Europe.
3.5.A
Issuer Requirements
3.5.A.1
Initial Notification and Verification

Prior to activating a Virtual Account, an Issuer must:
Inform a Virtual Account Holder of product details covering the use of a Virtual
Account; and
Verify Virtual Account information, including the Virtual Account Holder's name, Account
Number and account expiry date, with the Virtual Account Holder.
3.5.A.2
Issuer Compliance
An Issuer must communicate the expiry date of the Virtual Account to the Virtual Account Holder if it
does not appear on the Reference Card.
3.5.A.3
BIN
An Issuer of Visa Commercial Cards may issue a Commercial Virtual Account on the same BIN used
to issue Visa Commercial Cards, without the prior approval of Visa Europe to open that Commercial
Virtual Account.
3.5.A.4
Reporting Requirements
Virtual Account products must be reported on the Operating Certificate.
3.5.A.5
Reference Cards and Screen Images

An Issuer:
May provide a Reference Card or Screen Image to a Virtual Account Holder as a tool for
accessing account information; and
Must comply with Reference Card design requirements specified in Section 10.3.G.
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15 May 2013
Issuer Requirements
3.6
COMMERCIAL CARD PROGRAM REQUIREMENTS
3.6.A
Visa Commercial Card Issuers
3.6.A.1
3.6.A.1.a
An Issuer:
Must not issue Visa Commercial Cards except to provide a means of payment for business
expenditures1;
Must not issue a Visa Commercial Card to an individual, except to individuals in the following
categories:
Employees of public- or private-sector companies, including sole proprietors and selfemployed individuals;
Employees or contractors of an organisation as part of an employer-sponsored
program;
At the discretion of Visa Europe, members of an affinity group or association that requires
a means to pay for business expenditures and is represented by a public- or private-sector
company; and
Must ensure that the terms and conditions provided to Cardholders of Visa Commercial Cards
explicitly state that their Visa Commercial Card is to be used as a means of payment for
business expenditures only.
3.6.A.1.b
An Issuer may offer Visa Commercial Cards to Multinational Companies through participation in
Centralized Card Issuance and in compliance with the Visa Multinational Program Guide.
3.6.A.2
Certification
Where an Issuer wishes to issue Visa Commercial Cards, it must submit to Visa Europe, at least 30
calendar days prior to issuing such Cards, an application for written certification from Visa Europe
certifying that its programs, systems, procedures and services comply with the Visa Europe Operating
Regulations.
3.6.A.3
BIN
3.6.A.3.a
An Issuer must not use an unused BIN from a previously assigned BIN range without submitting a BIN
License Agreement Form (Exhibit 4A) to Visa Europe.
3.6.A.3.b
An Issuer of Visa Purchasing Cards must receive Enhanced (Level two and Level three) Data from
Merchants and must either:
Use a BIN from a specified range of BINs designated to such Visa Purchasing Cards; or
Use an account range designated to such Visa Purchasing Cards within an existing BIN for Visa
Purchasing Cards.
3.6.A.4
3.6.A.4.a
Core Feature Requirements

An Issuer of Visa Commercial Cards must provide to its Cardholders of Visa Commercial Cards all of
the core features specified in Table 3-10, and described in detail in Section 3.6.A.7.
1.
15 May 2013
Business expenditure means the purchase of goods or services by a business representative acting on behalf of the
business.

3-39
Issuer Requirements
Table 3-10
Visa Commercial Card Core Feature Requirements
Core Feature
Visa Business
Electron Card
Visa Business
Cards that are
Direct
(Immediate)
Debit Cards or
Visa Business
Cards that are
Deferred Debit
Cards
All other
Visa
Business
Cards
Visa
Corporate
Card
ATM access
Central or individual billing
Visa
Purchasing
Card
Centralised billing
Local currency billing
Service level standards
Charge card
Limited corporate liability
Management information
reporting
Flexible transaction
authorization
Individual memo
statements
Monthly statements
Individual or corporate
liability
GCAS or equivalent
24 hour customer
assistance
Individual or consolidated
company statements
ATM access and PIN issue
Management information
reporting
Electronic billing file
Optional
One from
list of
defined
insurances
or services
Two from
list of
defined
insurances
or services
Corporate
liability
waiver
insurance
Flexible transaction
authorization
Optional
Optional
Medical and legal referral

and assistance services
Optional
Not
applicable
Insurances/services1
Optional
1. As set forth in the Visa Europe Commercial Products Program Requirements.
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15 May 2013
Issuer Requirements
3.6.A.4.b
Visa Commercial Products

Members issuing Visa Commercial Cards must be able to accept and process the following data types:
Basic Transaction data (basic data products);
Enhanced data for management information purposes that do not comply with VAT
accreditation requirements (enhanced data products without VAT accreditation); or
Enhanced data that do comply with VAT accreditation requirements (enhanced data products
with VAT accreditation).
This reflects the minimum level of data that an Issuer must be able to accept and process. In the case
of enhanced data products with VAT accreditation, Issuers must produce the VAT reports as agreed
with the local tax authority.
Within each category, Members may issue Visa Business Cards, Visa Corporate Cards or Visa
Purchasing Cards. All Visa Purchasing Cards must be issued as enhanced data products with VAT
accreditation. Visa Drive Cards that are extra Cards, which are issued on a Visa Purchasing Card
platform and where the Issuer has Privately Contracted Agreements, must not be issued as enhanced
data products with VAT accreditation.
3.6.A.4.c
Referral Rates
Issuers must comply with maximum Referral Rates, Authorization standards as specified in
Section 3.2.C.10.e.
3.6.A.5
Visa Information Management Services

An Issuer or an Issuer's client wishing to participate in any of the Visa Information Management
Services must comply with the Visa Information Management Services Terms and Conditions and Visa
Information Management Services Terms of Use referenced in Section 1.1.C.2.c.
3.6.A.6
Visa IntelliLink Spend Management Services

An Issuer wishing to participate in Visa IntelliLink Spend Management must:
Comply with the Visa Europe IntelliLink Spend Management Terms of Use;
Comply with the Visa Europe IntelliLink Spend Management Services Participation
Agreement; and
Set up data feeds to Visa IntelliLink Spend Management using the most up-to-date version of
the Visa Commercial Format or format as agreed to by Visa Europe for its Members.
3.6.A.7
Core Feature Descriptions

A description of the core features of Visa Commercial Cards specified in Table 3-11 above is provided
below.
If ATM access is required, an Issuer must have the ability to offer a PIN to allow ATM Cash
Disbursements, if requested.
An Issuer must offer the following billing options:

Individual Cardholder billing with individual payment; or
Individual Cardholder billing with centralised company payment.
An Issuer must provide either or both centralised and/or local currency billing:
If centralised billing is required, an Issuer must offer centralised company billing and
payment.
If local currency billing is required, an Issuer must have the ability to bill the subscribing
entitys Cardholders, either in the local currency of the country where the entity has its
principal place of business, or, if the Cardholder resides in a different country to the entity,
in the currency of the country where the Cardholder resides, at the option of the
subscribing entity.
An Issuer must comply with the mandated Referral Rates and Approval Rates specified in
Table 3-3, Table 3-5 and Section 3.2.C.10.e.
If a charge card is required, an Issuer must have the ability to offer a non-revolving, pay-in-full
option.
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Issuer Requirements
3.6.A.8
Terms of the Deferred Debit Card, Credit Card, charge card, Direct (Immediate) Debit Card.
An Issuer must be capable of providing insurance coverage to the subscribing entity or their
Cardholders (where available, as set out in the Visa Europe Operating Regulations) in the event
of misuse by the subscribing companys employees of a Visa Corporate Card or Visa
Purchasing Card.
If management information reporting is required, an Issuer must provide management
information reports on Card usage to the subscribing entity as follows:
Detailed Visa Corporate Card spending by vendor, employee and company organization
units; and
Detailed Visa Purchasing Card spending activity necessary to administer a Visa Card
Program for Visa Purchasing Cards.
If Flexible Transaction Authorization is required, an Issuer must have the ability to restrict a
purchase based upon a Transaction Amount or Merchant Category Code as specified by a
subscribing entity.
If individual memo statements are required, an Issuer must have the ability to send a
statement verifying each Transaction to each Cardholder.
An Issuer must have the ability to offer statements on at least a monthly basis.
An Issuer must have the ability to either offer individual statements or consolidated company
statements.
An Issuer must have the ability to offer a PIN for ATM Cash Disbursements, if requested.
An Issuer must have the one of the minimum data capabilities as set out in Section 3.6.A.4.b.
Core Services
An Issuer of Visa Commercial Cards must provide to its Cardholders of Visa Commercial Cards all of
the core services specified in Table 3-11.
Table 3-11
Visa Commercial Card Mandatory Core Services
Mandatory Core Services
Visa
Business
Card
Visa
Corporate
Card
Visa
Purchasing
Card
Customer support services
Medical referral, medical assistance and emergency services
Not
applicable
Not
applicable
Legal referral, legal assistance
3.6.A.9
Cash advance services
Free 24-hour telephone number to obtain emergency services

(Issuer must communicate the telephone number to the
Cardholder at least once each year)
Spending Limit
An Issuer does not have to define a minimum spending limit for Visa Business Cards, Visa Corporate
Cards or Visa Purchasing Cards.
3.6.A.10
Incentive for Enhanced Data for Commercial Cards

For Visa Europe Transactions, an Issuer of Visa Commercial Cards must pay the Acquirer a fee for
providing enhanced data for each Transaction using a Visa Commercial Card, as specified in
Section 8.6.F.
3.6.A.11
Interchange Data Requirements

An Issuer must be able to process the additional data fields transmitted by Acquirers in any Visa
System records in accordance with the level of data capability of the BIN as specified by the Issuer.
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15 May 2013
Issuer Requirements
3.6.A.12
Requirements Specific to Visa Business Cards

In addition to the core features, Issuers of Visa Business Cards must offer all of the following product
features:
3.6.A.12.a
Management Information Reporting

Issuers of Visa Business Cards must be able to offer management information reports at company level
detailing all spend for all Cards relating to that company account. These must be offered on at least an
annual basis, against any of the following categories:
Cardholder;
Merchant (as defined by Issuer); and
Spend category (as defined by Issuer).

NOTE: Additional information on management information reporting is specified in the Visa Europe
Commercial Solutions Program Requirements.
3.6.A.12.b
3.6.A.13
Insurance
Corporate liability waiver insurance may be offered at the Issuers discretion.
Requirements Specific to Visa Business Electron Cards
An Issuer of Visa Business Electron Cards must:
Comply with Section 3.4.D;
Comply with the Global Customer Assistance Services requirements for Visa Electron Cards
specified in Table 3-12; and
Ensure that the Visa Business Electron Card contains the Service Code for Visa Electron Cards.
3.6.A.13.a
BIN
A Visa Business Electron Card must be issued on a separate BIN to Visa Business Cards.
3.6.A.13.b
Insurance
3.6.A.14
Requirements Specific to Visa Corporate Programs

In addition to the core features, Issuers of Visa Corporate Cards must offer all of the following product
features:
3.6.A.14.a
Electronic Billing File

Issuers of Visa Corporate Cards must have the capability to offer customers transactional billing
information in an electronic format on at least a quarterly basis.
3.6.A.14.b

Issuers of Visa Corporate Cards must be able to offer the following electronic management
information reports:
Spend by Cardholder;
Spend by Merchant (as defined by Issuer); and
Company overview of spend.

These reports must detail all spend for all Cards relating to that company account.
3.6.A.14.c
Insurances
Issuers of Visa Corporate Cards must offer two insurances or services from the list of defined
insurances, specified in the Visa Europe Commercial Products Program Requirements.
Corporate liability waiver insurance must be offered along with corporate liability.
15 May 2013

3-43
Issuer Requirements
3.6.A.15
Requirements Specific to Visa Purchasing Programs

In addition to the core features, Issuers of Visa Purchasing Cards must offer all of the following product
features:
3.6.A.15.a
Electronic Billing File

Issuers of Visa Purchasing Card must have the capability to offer customers transactional billing
information in an electronic format.
3.6.A.15.b

Issuers of Visa Purchasing Card must be able to offer management information reports at company
level detailing all spend for all Cards relating to that company account. These must be offered on at
least an annual basis, by any of the following:
Cardholder;
Merchant (as defined by Issuer); and
Spend category (as defined by Issuer).

3.6.A.15.c
Insurances
Issuers of Visa Purchasing Card Programs must offer corporate liability waiver insurance (CLWI).
3.6.A.15.d
Flexible Transaction Authorization

An Issuer of Visa Purchasing Cards must have the capability to restrict a purchase based upon a
Transaction amount or Merchant Category Code (MCC) specified by a client.
Visa Purchasing Cards must be issued as Enhanced Data Products with VAT accreditation. Visa Drive
Cards that are extra Cards, which are issued on a Visa Purchasing Card platform and where the Issuer
has Privately Contracted Agreements, must not be issued as enhanced data products with VAT
accreditation.
Domestic markets may request a variance to issue basic data or enhanced data products without VAT
accreditation subject to Visa Europe management approval based on market conditions.
Prior to issuing Visa Purchasing Cards, an Issuer must either:
Be a certified Visa Purchasing Card Acquirer; or
Enter into a service agreement with a certified Visa Purchasing Card Acquirer where the
Acquirer acquires Merchants designated by the Issuer and located in the country in which the
Cards are issued.
3.6.A.16
Requirements Specific to Visa Multinational Programs

Issuers that participate in the Visa Multinational Program must:
Issue either Visa Corporate Cards (enhanced data with or without VAT accreditation or basic
data) or Visa Purchasing Cards (enhanced data with VAT accreditation).
Comply with existing requirements for Visa Corporate Cards and Visa Purchasing Cards with
the added requirement for VAT reporting for Visa Corporate Cards with enhanced data with
VAT accreditation.
3.6.A.17
Requirements Specific to Visa Platinum Commercial Cards

A Member may issue a Visa Platinum Commercial Card within an existing Visa Business Card or Visa
Corporate Card program.
For Visa Platinum Commercial Card design requirements, see Chapter 10, "Card and Marks
Requirements".
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15 May 2013
Issuer Requirements
3.6.A.18
Requirements Specific to Visa Commercial Cards that are Direct (Immediate) Debit Cards
3.6.A.18.a
Overview
A Member may issue Visa Commercial Cards that are Direct (Immediate) Debit Card as either a Visa
Business Card or a Visa Business Electron Card. The Card must be used to access a business current
account or deposit/savings account, where purchases and Cash Disbursements arising from the use of
that Card are posted to the account within the normal time for cheque clearing.
3.6.A.18.b
BIN
A Visa Commercial Card that is a Direct (Immediate) Debit Card must be issued on a separate BIN to
any current Visa Commercial Cards.
3.6.A.18.c
Core Features
An Issuer of Visa Commercial Cards that are Direct (Immediate) Debit Cards must offer all of the
following product features:
Individual or corporate liability (corporate liability waiver insurance must be offered on

programs over two Cards);
Emergency services (either supplied by Global Customer Assistance Service or by third party);
Lost/Stolen Card reporting service;
Emergency Cash Disbursements;
Emergency Replacement Card Service;
24-hour customer assistance; and
Interchange requirements.
3.6.A.18.d
Insurance
3.6.A.19
Requirements Specific to Visa Central Travel Account (VCTA)

In addition to the core Visa Commercial Card features, Issuers of Visa Central Travel Accounts must
comply with the following:
3.6.A.19.a
Core Features
The Visa Central Travel Account must be:
Issued on a Visa Corporate Card BIN or on a Visa Purchasing Card BIN;
Distinguished from other Visa Commercial Cards that are issued within the same BIN;
Issued to a commercial entity; and
Issued as a Virtual Account. The Virtual Account requirements are specified in Section 3.5.A.
3.6.A.19.b

An Issuer of Visa Central Travel Accounts must offer electronic management information reports at a
company level detailing all spend relating to that company account on at least a monthly basis.
The management information reports must include, at a minimum the following detailed travel data:
Ticket number;
Passenger name; and
Date of travel.
3.6.A.20
15 May 2013
Requirements for Co-branding Programs

Co-branding programs are permitted on Visa Commercial Cards, as specified in Section 3.9 and
Chapter 10, "Card and Marks Requirements".

3-45
Issuer Requirements
3.6.B
Requirements Specific to Cards in the Visa Drive Card Program

For the purpose of the Visa Drive Card Program only, the term Card when used in relation to a Visa
Drive Card shall have the definition set out below:
Card: A payment card, device or any other electronic or virtual product or account, which is
capable of completing a payment transaction and is issued by a Member. The use of a
Licensed Mark on a Visa Drive Card is set out in the Visa Product Brand Standards.
3.6.B.1
An Issuer of Visa Drive Cards may offer one or more of the following:
Standard Card;
Extra Card; and/or
Open Card.
3.6.B.2
A Visa Drive Card must:
Be a Visa Commercial Card that is for credit, deferred debit or charge use only;
Be used in a manner that adheres to the:

Visa Europe Operating Regulations; and
Requirements as set out in the Visa Drive Member Implementation Guide;
Be issued:
To one Cardholder; or
For a specified vehicle, which may have multiple individuals associated to that vehicle; and
At a minimum, be able to be used in a Closed Loop.
3.6.B.3
Visa Europe reserves the right to require that Issuers of Visa Drive Cards provide Visa Europe with
data specified by Visa Europe regarding Transactions completed using Visa Drive Cards.
3.6.B.4
A Member that participates in the Visa Drive Card Program may be subject to the fines and penalties
as specified in Section 1.6.D.1 if that Member does not adhere to the requirements for the Visa Drive
Card Program.
3.6.B.5
An authorised individual using a Visa Drive Card may be able to perform a PIN change at an ATM.
3.6.B.6
BINs for Visa Drive Cards
3.6.B.6.a
An Issuer of Visa Drive Cards that are open Cards must issue its open Card on a dedicated BIN.
3.6.B.6.b
An Issuer may assign to the same BIN a standard Card and an extra Card. Where both a standard
Card and an extra Card have been assigned to the same BIN, each Card must have its own dedicated
account range.
3.6.B.6.c
An Issuer must issue Visa Drive Cards that are issued to a Cardholder and Visa Drive Cards that are
issued for a specified vehicle on separate account ranges within the BIN.
3.6.B.7
Requirements for standard Cards
3.6.B.7.a
An Issuer of Visa Drive Cards that are standard Cards must ensure that the Cards are configured to
only be used in a Closed Loop.
3.6.B.7.b
An Issuer of Visa Drive Cards that are standard Cards must provide their Cardholders with a set of
terms and conditions including, but not limited to:
Using these Cards at Point-of-Transaction Terminals inside the Closed Loop for that
Issuer; and
PIN management.
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15 May 2013
Issuer Requirements
3.6.B.8
Requirements for extra Cards
3.6.B.8.a
An Issuer of Visa Drive Cards that are extra Cards must adhere to the general requirements for Visa
Commercial Cards as per Section 3.6.A.1.
3.6.B.8.b
An Issuer of Visa Drive Cards that are extra Cards must ensure that an extra Card is configured to
only be used at Point-of-Transaction Terminals:
Within a Closed Loop; and
With a Merchant with whom the Issuer has a Privately Contracted Agreement.
3.6.B.8.c
For all Transactions made using Visa Drive Cards that are extra Cards at Merchants with whom the
Issuer has a Privately Contracted Agreement, the Issuer must request Online Authorization, with the
exception of the following Merchant Category Codes (MCCs):
4784 - Tolls and Bridge Fees; and
7523 - Parking Lots, Parking Meters and Garages.
3.6.B.8.d
Visa Europe reserves the right to require an Issuer of Visa Drive Cards that are extra Cards to provide
Visa Europe with evidence of its Privately Contracted Agreements.
3.6.B.8.e
Merchants with Privately Contracted Agreements must notify their Acquirer.
3.6.B.8.f
An Issuer is solely responsible for the management of a Privately Contracted Agreement.
3.6.B.8.g
An Issuer of Visa Drive Cards that are extra Cards must provide their Cardholders with a set of terms
and conditions including, but not limited to:
PIN management; and
Prohibiting the use of these Cards at any Point-of-Transaction Terminal outside the Closed
Loop for that Issuer where the Issuer does not have a Privately Contracted Agreement with the
Merchant.
3.6.B.8.h
Transactions processed on an extra Card at a Merchant with whom an Issuer has a Privately
Contracted Agreement must comply with the Visa Europe Operating Regulations. In the event of any
inconsistency between a provision set out in the Privately Contracted Agreement between the Issuer
and the Merchant and a rule set out in the Visa Europe Operating Regulations, the Visa Europe Operating
Regulations shall prevail.
3.6.B.9
Requirements for open Cards
3.6.B.9.a
An Issuer of Visa Drive Cards that are open Cards must adhere to the:
General requirements for Visa Commercial Cards as set out in Section 3.6.A.1; and
Core feature requirements in Table 3-10 for the Visa Drive Card that they are licensed to issue.
3.6.B.9.b
An Issuer of Visa Drive Cards that are open Cards must provide their Cardholders with a set of terms
and conditions including, but not limited to:
The Cardholder Verification Method (CVM) allowed for Cards issued for a specific vehicle,
where the CVM is as set out in Section 3.3.A.4.c; and
PIN management.
15 May 2013

3-47
Issuer Requirements
3.6.C
Centralised Card Issuance to Multinational Companies
3.6.C.1
Issuance Requirements
3.6.C.1.a
An Issuer that participates in the Centralised Card Issuance of Commercial Cards to a Multinational
Company must comply with the requirements specified in the Visa Multinational Program Guide.
3.6.C.1.b
An Issuer may only offer Centralised Card Issuance of Visa Corporate Cards or Visa Purchasing Cards
to a Multinational Company.
3.6.C.1.c
Prior to issuing a Visa Corporate Card or Visa Purchasing Card to Multinational Company employees,
an Issuer must:
Register for participation in the Multinational Program with Visa Europe, as specified in the
Visa Multinational Program Guide; and
Notify Visa Europe of its intent to issue such Cards in multiple countries, following the
notification procedures specified in the Visa Multinational Program Guide.
3.6.C.2
Certification
Where an Issuer wishes to issue Visa Corporate Cards or Visa Purchasing Cards to employees of a
Multinational Company, it must submit to Visa Europe, at least 30 calendar days prior to issuing such
Cards, an application for written certification from Visa Europe certifying that those Cards comply with
both the Visa Europe Operating Regulations and the Visa Multinational Program Guide.
3.6.D
Issuers of V Distribution Program Cards
3.6.D.1
3.6.D.1.a
An Issuer participating in the V Distribution Program must provide payment services for the purchase
of goods and services from a V Distribution Program Distributor.
3.6.D.1.b
An Issuer of V Distribution Program Cards must:
Be certified by Visa Europe to issue either:

Visa Purchasing Cards; or
Visa Business Cards; and
Be registered with Visa Europe to provide V Distribution Program Cards.
3.7
MULTI-APPLICATION CARD PROGRAM REQUIREMENTS
3.7.A
Visa SimplyOne Cards
3.7.A.1
Card Features
Visa SimplyOne Cards must support two Payment Applications.
One Payment Application must be encoded as the Visa Higher Priority Payment Application on the
Chip and the Magnetic Stripe.
Visa SimplyOne Cards used for Proximity Payments must have the Proximity Payment associated to
the Visa Higher Priority Payment Application.
Both the Visa Higher Priority Payment Application and the Visa Lower Priority Payment Application on
a Visa SimplyOne Card must be issued by the same Issuer.
In order to stop or close an account, an Issuer must stop or close both accounts on a Visa SimplyOne
Card.
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15 May 2013
Issuer Requirements
3.7.A.2
Issuer Requirements
Effective until 8 January 2014, Issuers are allowed to issue Visa SimplyOne Cards, subject to
agreement with Visa Europe.
Issuers of Visa SimplyOne Cards must:
Comply with the Visa Product Brand Standards and the Visa Europe Membership Regulations;
Comply with debit rules when Visa SimplyOne is used as a debit card and credit rules when
Visa SimplyOne is used as a Credit Card;
Issue the debit application on a BIN designated for debit and issue the credit application on a
BIN designated for credit; and
Issue the Higher Priority Payment Application and the Lower Priority Payment Application on
different accounts with different Account Numbers.
Issuers of Visa SimplyOne Cards must not:
Issue Non-Reloadable cards when Visa SimplyOne is used as a Prepaid Card;
Combine consumer and commercial accounts on the same Visa SimplyOne card.
3.7.A.3
Card Design
For Visa SimplyOne Card design requirements, see the Visa Product Brand Standards.
3.7.B
Visa Multichoice Cards
3.7.B.1
Card Features
Visa Multichoice Cards must support two or more Payment Applications on the same account.
One Payment Application must be encoded as the Visa Higher Priority Payment Application on the
Chip and the Magnetic Stripe.
All Payment Applications must be consumer credit applications.
Visa Multichoice Cards used for Proximity Payments must have the Proximity Payment associated to
the Visa Higher Priority Payment Application.
The Visa Higher Priority Payment Application and the Visa Lower Priority Payment Application(s) on
a Visa Multichoice Card must be issued by the same Issuer.
3.7.B.2
15 May 2013
Issuer Requirements
Issuers of Visa Multichoice Cards must:
Comply with the Visa Product Brand Standards and the Visa Europe Membership Regulations;
Issue the Visa Multichoice Card on a BIN designated for credit;
Issue the Higher Priority Payment Application and the Lower Priority Payment Application(s)
on the same account with the same Account Number;
Combine only consumer credit Payment Applications on a Visa Multichoice Card; and
Use the "Issuer Discretionary Data" field in the Chip to distinguish between Payment
Applications.

3-49
Issuer Requirements
3.8
3.8.A
CARDS BEARING THE PLUS SYMBOL

To become an Issuer of Cards bearing the Plus Symbol, an Issuer must:
Comply with all of the following:

The Visa Product Brand Standards;
The Visa Global ATM Member Guide; and
The Magnetic Stripe encoding specifications in the Payment Technology Standards Manual
and the Chip encoding specifications in the EMV Integrated Circuit Card Specifications for
Payment Systems, as appropriate; and
Provide a service for obtaining Authorization 24 hours a day, seven days a week.
3.8.B

The Account Number format for a Proprietary Card bearing the Plus Symbol must comply with the
Account Number standards specified either:
In Section 3.1.E and Section 3.1.E.2 of the Visa Europe Operating Regulations, if using a BIN
assigned by Visa Inc.; or
By the International Organisation for Standardisation (ISO).
3.9
CO-BRANDING
In order to issue Visa Cards or Visa Commercial Cards with the Trademark of non-Members, all of the
following provisions must apply:
Non-Member must not be eligible for membership of Visa Europe;
Non-Member has a good reputation, is financially sound and is widely known in the proposed
country of issuance - the Issuer must provide supporting documentation prior to program
approval by Visa Europe;
Proposed Card program is consistent with the policies and guidelines established by the Visa
Europe Board;
Non-Member does not:

Maintain a contractual relationship with the Cardholder for purposes of accessing
through the use of that Card an account that the non-Member either establishes,
maintains, manages, or underwrites;
Directly or indirectly control or exercise controlling influence over the management or
policies of the Issuer;
Finance more than 25% of the receivables arising out of the program; and
Perform the credit evaluation of the applicant, bill the Cardholder, or provide Visa Europe
customer service in connection with the non-Member program;
Non-Member submits written agreement to the Issuer acknowledging the rights of Visa
Europe to the Licensed Marks;
Cards are issued solely to residents in the Territory;
Non-Member is not an organisation deemed to be a Visa Europe Competitor or Visa Inc.

Competitor; and
Where the co-brand partner is a retailer, its Merchant Outlets must accept Visa Cards.
An Issuer must identify each co-brand program. This identification can be:
Through a dedicated BIN, with each account range for each program identified; or
Within an existing BIN, where the account ranges are identified for each co-brand program.
The Issuer must notify Visa Europe of these account ranges went the Issuer submits their co-brand
application. The product issued must match the range's identified Visa product.
For co-branding card design requirements, please refer to Section 10.2.E.
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15 May 2013
Issuer Requirements
3.10
ORIGINAL CREDIT
3.10.A
3.10.A.1
An Issuer in a country participating in Original Credit processing, such countries to be identified by

Visa Europe, must accept an Original Credit unless prohibited by local law. If prohibited by local law,
the Issuer must submit a written request to Visa Europe to block incoming Original Credit
processing.
3.10.B
Recipient Member Requirements

A Recipient Member must comply with any requirements for the acceptance and processing of Original
Credits that are notified to it by Visa Europe, and the requirements set out in the Original Credits
Member Requirements Manual.
3.10.B.1
3.10.B.1.a
Posting Requirements
Effective until 31 December 2011, an Issuer that receives an Original Credit must post an Original
Credit to the Account Number within two business days of receiving the Clearing Transaction or it
must charge back the Original Credit to the Originating Member.
Effective from 1 January 2012, an Issuer that receives an Original Credit must, upon receipt of the
Clearing Record for that Original Credit:
Complete posting that Original Credit to the Account Number within the same business
day; and
Make the funds available to the Cardholder immediately.

Effective from 1 January 2012, a Customer that receives an Original Credit, which is an International
Transaction, must post that Original Credit to the Account Number within two business days of
receiving the Clearing Record for that Original Credit.
3.10.B.1.b
An Issuer that receives an Original Credit that is identified as relating to a Visa Personal Payments
Transfer must post that Original Credit to the Account Number within the same business day as
receiving the Clearing Transaction or the Issuer must charge back the Original Credit to the Service
Provider Member.
3.10.B.1.c
Recipient Members must ensure that funds are not posted to accounts linked with Card programmes
ineligible to receive funds via a Visa Personal Payments Service.
3.10.B.1.d
Unless prohibited by local law, an Issuer that receives an Authorization Request for an Original Credit
that is identified as relating to an Immediate Payment must post funds equal to the value of that
Authorization Request to the Account Number of the receiving Cardholder within 30 minutes of
sending an Approval Response.
3.10.B.2
Cardholder Statements
Effective from 13 April 2013, an Issuer that receives an Original Credit that is identified as relating to a
Visa Personal Payments Transfer:
Must use a clear narrative on Cardholder statements to show the receipt of that payment; and
Must not label that payment as a refund on Cardholder statements.
3.10.B.3
Additional Cardholder Fees

Recipient Members must not apply additional funds transfer fees to Visa Personal Payments Transfers.
Other charges may be applied in line with Cardholder agreements.
3.10.B.4
Sender Data Requirements

When receiving and managing sender data for an Original Credit money transfer, a Recipient Member
must comply with the Payment Card Industry Data Security Standard.
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Issuer Requirements
3.10.B.5
Deposit-Only Account Number

A Recipient Member must:
Notify Visa Europe that a BIN or account range is designated for Deposit-Only Account
Numbers;
Ensure that a Deposit-Only Account Number is not used for any purpose other than Original
Credit processing; and
List a compromised Deposit-Only Account Number on the Exception File and, at the option of
the Recipient Member, in the Card Recovery Bulletin.
3.10.B.6
Original Credit Pre-Settlement and Clearing Messages
3.10.B.6.a
A Recipient Member may choose to accept and act on a pre-Settlement message sent to that
Recipient Member stating that the Original Credit will be sent.
3.10.B.6.b
Where a Recipient Member accepts a pre-Settlement message sent to that Recipient Member stating
that the Original Credit will be sent and does not respond to the related Authorization Request within
15 seconds of receiving that Authorization Request, VisaNet will respond on behalf of that Recipient
Member with an Approval Response.
3.10.B.6.c
Where a Recipient Member does not accept a pre-Settlement message sent to that Recipient Member
stating that the Original Credit will be sent, VisaNet will respond on behalf of that Recipient Member
by sending either:
An Approval Response; or
A Decline Response, if the Transaction cannot be approved or correctly processed, including

one where the Recipient Member is prohibited from accepting an Original Credit.
3.10.B.7
3.10.B.7.a
Immediate Payments
Effective from 12 October 2012 until 14 April 2013, Recipient Members operating in the United
Kingdom may, at their option, register with Visa Europe to receive Authorization Requests for
Immediate Payments.
Effective from 15 April 2013, Recipient Members operating in the United Kingdom must register with
Visa Europe to receive Authorization Requests for Immediate Payments.
3.10.B.7.b
Effective from 18 October 2013, Recipient Members operating in the following countries must register
with Visa Europe to receive Authorization Requests for Immediate Payments:
3.10.B.7.c
3-52
Austria
Belgium
Bulgaria
Czech Republic
Germany
Greece
Ireland
Italy
Luxembourg
Netherlands
Poland
Romania
Slovakia
Spain
Recipient Members must not use Stand-In Processing to process Authorization Requests for
Immediate Payments.

15 May 2013
Issuer Requirements
3.11
ELECTRONIC COMMERCE
This Section 3.11 specifies requirements relating to Electronic Commerce Transactions in the Territory.
3.11.A
Visa-Recognised Payment Authentication Methods

All Issuers in the Territory must:
Directly notify their Cardholders of the availability of Visa-Recognised Payment

Authentication Methods;
Provide to Cardholders upon request an available Visa-Recognised Payment Authentication

Method; and
Monitor the use of Electronic Commerce Transactions (through the Electronic Commerce
Indicator) and provide those Cardholders who have participated in such Transactions with a
Visa-Recognised Payment Authentication Method to enable them to conduct Secure
Electronic Commerce Transactions.
This requirement does not apply to Visa Commercial Cards and Cards bearing the Plus Symbol.
3.11.B
3D Secure Electronic Commerce
3.11.B.1
Display of Marks
Issuers who provide 3-D Secure to their Cardholders must display the Verified by Visa Mark in the
pop-up authentication window presented to the Cardholder.
Issuers who support non-English speaking Cardholders may display a Visa-approved translated
version of the Verified by Visa Mark in addition to the standard mark.
3.11.B.2
Cardholder Notification
Issuers must support a Visa-Recognised Authentication Method and must notify Cardholders of its
availability.
3.11.B.3
Service Level Requirements

Issuers must fulfil Cardholder enrolment requests for 3-D Secure within 24 hours for Cardholders of
Visa Gold Cards, Visa Platinum Cards and Visa Infinite Cards and within three days for all other Cards
bearing the Visa Brand Mark and Visa Electron Cards.
3.12
3.12.A
VISA GLOBAL ATM PROGRAM REQUIREMENTS

Where an Issuer wishes to offer its Cardholders world-wide access to ATMs bearing any Visa Mark, it
must submit to Visa Europe, prior to offering that ATM access, an application for written certification
from Visa Europe certifying that it meets the requirements set out in the Visa Global ATM Member
Guide, and it must comply with the Issuer Participation Requirements specified in the Visa Global ATM
Member Guide.
3.12.A.1
Cash Disbursement Limits
3.12.A.1.a
An Issuer participating in the Visa Global ATM Program must ensure that its Cardholders may obtain
an ATM Cash Disbursement of at least US $200, or local currency equivalent, per day. This amount is
subject to the Issuers normal Authorization criteria.
3.12.A.1.b
An Issuer must not establish a minimum disbursement amount on Cards for ATM Cash
Disbursements.
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Issuer Requirements
3.12.A.2
Balance Inquiry Service
3.12.A.2.a
An Issuer providing the Balance Inquiry Service must:
Obtain certification from Visa Europe prior to providing the Balance Inquiry Service; and
Provide the Balance Inquiry Service as a separate, non-financial transaction.
3.12.A.2.b
If an Issuer provides the Balance Inquiry Service to its Cardholders on its proprietary network, it must
ensure that if the Cardholder uses another network that is not that Issuer's proprietary network, the
Issuer will still provide the Cardholder with the Balance Inquiry Service.
3.12.A.3
Decline Fees
An Issuer must pay an ATM Acquirer a decline fee, as specified in Table 8-25, for each Authorization
Request or Balance Inquiry at an ATM that results in a Decline Response other than the following:
Authorization Declined, Pick Up Card (04, 07, 41, 43);
Cryptographic or Formatting Error (81);
System Malfunction (96);
No Such Issuer (15);
Re-enter Transaction (19);
Security Violation (63); or
Destination cannot be Found for Routing (92).
3.12.A.4
Custom Payment Service/ATM Program

If an Issuer provides the Custom Payment Service for ATMs, that Issuer must:
Be certified by Visa Europe, as specified in the Visa Global ATM Member Guide;
Receive and return the Transaction Identifier in the Authorization Response for each ATM
Transaction;
Have the capability to receive the code that identifies the ATM being used in a Transaction,
the details of the owner of the ATM and the ATM's location in each Transaction Record; and
Include the Transaction Identifier for the ATM Transaction in all Chargebacks.
3.12.B
Non-Participation
If an Issuer chooses not to participate in the Visa Global ATM Program, it must either:
Encode the Service Code field on the Magnetic Stripe to specify that a Card is invalid for use
in an ATM Cash Disbursement; or
Decline all Authorization Requests for ATM Cash Disbursements and instruct its Processor,
Visa System Processor and Stand-In Processing, as applicable, to do the same.
3.13
CROSS-BORDER ISSUING
Principal Members or Associate Members that issue Cards in any of the countries within the Territory
may issue Cards in any other country within the Territory, in accordance with the requirements set out
in this Section 3.13.
This option is not available to Participant Members or branch operations.
3.13.A
Member Qualification
Within the Territory, the Member must be a proven Issuer and either:
A Principal Member;
An Associate Member sponsored by a Principal Member of Visa Europe; or
A Member of a Group Member of Visa Europe where they satisfy the rules on eligibility.
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15 May 2013
Issuer Requirements
3.13.B
Visa Europe Approval

Before the start of any cross-border issuing activity, the Issuer must meet the following requirements:
Submit a Cross-Border Issuing Service Quality Guarantee, as specified in Section 3.13.C for
approval by Visa Europe;
Confirm their multi-currency and multi-country operational and processing capabilities;
Submit to Visa Europe a business plan to include the information set out in Section 3.13.D; and
Meet risk criteria established by Visa Europe to ensure that neither Visa Europe or any
Cardholder is placed at an unacceptable level of risk.
Visa Europe will approve or reject submissions within 30 working days from receiving all the relevant
information (including any necessary assessment reports).
3.13.C
Issuer Service Quality Guarantee

An Issuer must submit a signed Cross-Border Issuing Service Quality Guarantee to Visa Europe prior to
the commencement of any cross-border activity. The Cross-Border Issuing Service Quality Guarantee
must demonstrate that the Issuer will:
Meet applicable and relevant national laws and domestic issuing standards;
Adhere to any applicable domestic rules registered with Visa Europe for Domestic
Transactions;
Conform with cross-border issuing processing requirements, as specified in Section 3.13.G; and
Provide local language support and local access numbers to their Cardholders.
Visa Europe retains the right to audit the implementation of the Cross-Border Issuing Service Quality
Guarantee.
3.13.D
Business Plans
Prior to commencement of any cross-border issuing activity, cross-border Issuers must send
notification to Visa Europe, including a detailed business plan of any new (and additional) countries in
which they intend to issue cards.
Each business plan must include the following information:
Countries where cross-border issuance will be conducted;
Card products to be issued;
Distribution channels to be used;
Expected start date; and
For extended cross-border activity, any proposed variances from the signed Cross-Border
Issuing Service Quality Guarantee.
Visa Europe will approve or reject submissions within 30 days of receipt.
3.13.E
Fees and Penalties
3.13.E.1
Registration and Annual Fees
3.13.E.1.a
When joining the Visa Europe Cross-Border Issuing Program, an Issuer will be subject to a one-off
registration fee which will be levied per country, as specified in the Visa Europe Fee Guide.
3.13.E.1.b
Issuers participating in the Visa Europe Cross-Border Issuing Program will be charged an annual fee, as
specified in the Visa Europe Fee Guide.
3.13.E.2
Penalties
Issuers who violate the conditions of the Visa Europe Cross-Border Issuing Program may be subject to
fines, as specified in Section 1.6.D.27.
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Issuer Requirements
3.13.F
Rule Applicability
Issuers who participate in the Visa Europe Cross-Border Issuing Program, may be required to comply
with certain domestic rules, where such rules have been registered with Visa Europe, to ensure that
domestic issuing standards are met and to respect national risk and security protocols.
Cross-border Issuers must comply with applicable national laws.
3.13.F.1
Registration of Domestic Interchange Reimbursement Fees

Members must register their domestic Interchange Reimbursement Fees with Visa Europe, and notify
Visa Europe of any changes to such registered domestic Interchange Reimbursement Fees.
3.13.F.2
Registration of Domestic Rules

The procedure to be followed in order to register domestic rules is set out in the Cross-Border Issuing
Planning and Implementation Guide.
3.13.F.2.a
Members must register their domestic rules with Visa Europe in all, and only, the areas listed in
Section 3.13.F.2.e.
3.13.F.2.b
Rules registered with Visa Europe will enter into effect for Domestic Transactions six months after the
date of receipt of the domestic rules by Visa Europe.
3.13.F.2.c
If domestic rules registered with Visa Europe enter into effect in a different time frame to that
specified in Section 3.13.F.2.b, Visa Europe will notify Members of the effective date of those domestic
rules.
3.13.F.2.d
If no rules are registered, Domestic Transactions will default to the Visa Europe Operating Regulations.
3.13.F.2.e
Visa Europe Members must register domestic rules in the following areas:
Risk management services;
Issuer standards;
Payment services specifically sections under general requirements and Issuer

responsibility;
Interchange Reimbursement Fees and qualification criteria;
Special Merchant acceptance services and related Chargeback rights;
Any variances from Visa Europe Operating Regulations for the provision of Emergency Cash
Disbursements, Emergency Replacement Card or payment authorization; and
Dispute resolution relating to the violation of registered domestic rules.

To provide a consistent and equitable approach for cross-border issuing, all Members will either:
Register the established domestic Interchange Reimbursement Fees applicable to both crossborder issuing and cross-border acquiring; or
Default to the Visa Europe Interchange Reimbursement Rates for both cross-border issuing
and cross-border acquiring.
Members may obtain a list of the countries for which domestic rules have been registered together with
copies of the registered domestic rules, including those domestic rules registered for application under
the Visa Europe Cross-Border Issuing Program, upon written request, from Visa Europe.
3.13.F.3
Confidentiality of Domestic Rules

Registered domestic rules are confidential, proprietary information belonging to the Members within
each country and should not be disclosed to non-Members.
Each cross-border Issuer must take appropriate action to ensure that its employees or agents with
access to these rules are:
Advised of the confidential and proprietary nature of these rules; and
Prohibited from providing access to or disclosing these rules to any third party.
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15 May 2013
Issuer Requirements
3.13.F.4
Capitalisation Requirements
3.13.F.4.a
Requirements Specified by Visa Europe

An Issuer must meet the capitalisation and reserve requirements established by Visa Europe.
3.13.F.4.b
National Banking Regulations

An Issuer must meet the regulatory requirements for capitalisation and reserves established within
each country within the Territory, in which the Issuer is active.
3.13.F.4.c
Confidentiality
All documentation submitted to Visa Europe as part of the approval process for cross-border issuing
will be used to ensure compliance with the Visa Europe Cross-Border Issuing Program only and will
remain confidential.
3.13.G
Processing Requirements
A cross-border Issuer must be capable of account range level processing.
3.13.G.1
3.13.G.1.a
BIN Assignment
Issuers must use a single BIN per Visa Card Product to issue such product into multiple countries with
multiple billing currencies. The same BIN cannot be used for both domestic and cross-border issuing.
Issuers will either:
Convert an existing BIN; or
Be assigned a new BIN to be used for cross-border issuing.
3.13.G.1.b
3.13.G.2
Issuers who participate in the Visa Europe Cross-Border Issuing Program to facilitate:
The provision of Cash-Back in one or more of the following:

The United Kingdom;
Markets that do not qualify for International Settlement Service;
The correct identification of Direct (Immediate) Debit Cards at Point-of-Transaction

Terminals in the Republic of Ireland; or
Effective from 15 October 2011, National Net Settlement involvement,

must request BINs with a specific country code by completing Section 6 of the BIN License Agreement
Form (Exhibit 4A).
Billing Currency
3.13.G.2.a
Issuers must ensure that the country of issuance and Billing Currency are designated at the account
range level.
3.13.G.2.b
Issuers must ensure that cross-border issued Cards comply with the requirements for domestic Cards
and Domestic Transactions.
3.13.G.2.c
Issuers must support and process in the local Transaction Currency to ensure cardholder billing
accuracy and avoid currency conversions.
3.13.G.2.d
Authorization Requests must be processed in the Transaction Currency. Any currency conversion to
the Billing Currency, as assigned at the account range level, must be carried out by the Issuer.
3.13.G.2.e
BASE II or the Visa Europe Clearing and Settlement Service currency conversion must be processed
using the Billing Currency, as assigned at the account range level.
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Issuer Requirements
3.13.H
Interchange and Cash Disbursement Fees
3.13.H.1
Interchange Reimbursement Fees

If registered, the Interchange Reimbursement Fee for Domestic Transactions will be the prevailing fee
for cross-border issued Domestic Transactions, otherwise the Interchange Reimbursement Fees for
Visa Europe Transactions will apply.
3.13.H.2

For Cash Disbursements that are Domestic Transactions, the Interchange Reimbursement Fees for
Domestic Transactions will apply. Issuers may arrange bilateral agreements with ATM Acquirers in the
country in which the Issuer is cross-border issuing.
3.13.I
Validity of Registered Rules

In the event of a dispute as to whether the domestic rules registered in accordance with Section 3.13.F
are the ones that all Members doing business in that country are uniformly conforming to, Visa Europe
will undertake the following actions:
3.13.I.1

Visa Europe will investigate the dispute at the request of any Member participating in the Visa Europe
Cross-Border Issuing Program. If the matter cannot be resolved to the satisfaction of the requesting
Member, Visa Europe may instruct independent third parties to establish the relevant effective
interchange fee, which will then be applied to the corresponding Domestic Transactions. The losing
Member will be liable for all costs incurred.
This right is without prejudice to Visa Europes right to make recommendations to the Visa Europe
Board for alternative or additional action.
3.13.I.2
Dispute Relating to All Other Registered Domestic Rules (excluding Interchange Fees)
Visa Europe will investigate the dispute at the request of any Member participating in the Visa Europe
Cross-Border Issuing Program, seek to resolve the dispute and, where necessary, make appropriate
recommendations to the Visa Europe Board.
3.13.I.3
Dispute Resolution
The Visa Europe Operating Regulations, Volume II-Dispute Resolution Rules apply to all Transactions,
except where domestic Chargeback rules have been registered.
Whichever dispute resolution procedure has been followed, rights of appeal are specified in Visa Europe
Operating Regulations, Volume II-Dispute Resolution Rules.
3.13.J

Issuers participating in the Visa Europe Cross-Border Issuing Program must ensure that all the required
information for Cards issued under the Visa Europe Cross-Border Issuing Program is recorded on the
Quarterly Operating Certificate, as specified in Section 1.13.
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15 May 2013
Issuer Requirements
3.14
3.14.A
CUSTOMER SUPPORT SERVICES

Issuer Requirements for Recurring Transactions
An Issuer must include the data transmitted in the Clearing Record on the Cardholder billing statement
that both:
Identifies the Recurring Services Merchant; and
Enables the Cardholder to contact the Merchant.

This data may include, but is not limited to:
Merchant name;
Merchant city;
Merchant state/province;
Merchant country; and
Merchant telephone number.
3.14.A.1
Decline Responses
For Visa Europe Transactions that are Recurring Transactions, an Issuer must not send a Decline
Response to an Authorization Request based solely on an incorrect, invalid or missing Expiry Date, or
a missing Card Verification Value 2 (CVV2), where the Recurring Transaction is identified by either:
MCC 5968; or
A Recurring Transaction indicator of R.

For International Transactions that are Recurring Transactions, Authorization is at the Issuers
discretion.
3.14.B
Visa Account Updater and Stop Service

Issuers within the Territory that participate in the Visa Account Updater (VAU) and Stop Service must
provide to Visa Europe:
A file of all Account Numbers1 in issuance at least six months before Issuer implementation of
the service;
Effective until 31 May 2012, on at least a monthly basis, a file of all:

Changed Account Numbers1 and expiry dates;
New Account Numbers1; and
Closed Account Numbers1;
Effective from 1 June 2012, on at least a weekly basis, a file of all:

Changed Account Numbers1 and expiry dates;
New Account Numbers1; and
Closed Account Numbers1; and
Daily details of all Cardholder requests to cancel a Recurring Transaction.
1.
15 May 2013
The 16-19 digit number embossed or printed on the front of the Card.

3-59
Issuer Requirements
3.14.C
Global Customer Assistance Services

An Issuer must provide the emergency assistance required for the relevant Visa Card Product and/or
Visa Card Program provided in Table 3-12.
Table 3-12
Global Customer Assistance Services Requirements by Visa Cards Product and/or

Visa Card Program
Visa Cards Product

and/or Visa Card
Program
Lost/Stolen
Card
Reporting
Emergency
Cash
Disbursement
Emergency
Replacement
Cards
Emergency
Payment
Authorization
Service
Cardholder
Inquiry Service
Visa Classic Card
Required
Optional
Optional
Not applicable
Required
Visa Gold Card/

Visa Premier Card
Required
Required1
Required
Not applicable
Required
Visa Business Card

and Visa Corporate
Card
Required
Required
Required
Not applicable
Required
Visa Purchasing
Card
Required
Optional
Required
Not applicable
Required
Visa Electron Card

and Visa Business
Electron Card
Required
Regional option
Regional
option
Not applicable
Required
Visa Platinum
Cards
Required
Required
Required
Not applicable
Required
Visa Infinite Card
Required
Required
Required
Required
Required
Virtual Account
Required
Prohibited
Prohibited
Not applicable
Not applicable
1. Excluding Visa Gold Cards issued to Prepaid Accounts where full Cardholder due diligence, such as Know Your Customer
(KYC), has not been completed to the Issuers satisfaction.
3.14.C.1
Card Issuer Responsibilities
3.14.C.1.a
In order to participate in the Global Customer Assistance Services, an Issuer must complete a Visa
Global Customer Assistance Services Commitment Form.
3.14.C.1.b
A participating Issuer must:
Advise its Eligible Cardholders of the availability of the Global Customer Assistance Services;
Provide the telephone number of the Visa Global Customer Care Service Site to the
Cardholder so that they may report a lost or stolen Card and to request emergency
assistance; and
Provide the Visa Global Customer Care Service Site with:

Five Account Numbers for the Emergency Card Replacement Service; and
Five Authorization Codes for each participating Card product for Cash Disbursements for
Emergency Cash Disbursements.
3.14.C.1.c
The Issuer must provide additional Account Numbers and Authorization Codes to replace those used,
so that the Global Assistance Center always has a stock of five.
3.14.D
Emergency Cash Disbursement and Emergency Replacement Cards
3.14.D.1
Overview
If an Issuer is required to provide Emergency Cash Disbursements and Emergency Replacement Cards
by Table 3-12, it must, upon a Cardholders request, provide an Emergency Cash Disbursement or an
Emergency Replacement Card, in accordance with that Issuers policy for providing Emergency Cash
and Emergency Replacement Cards itself or through the Visa Global Customer Care Service Sites.
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15 May 2013
Issuer Requirements
3.14.D.2
3.14.D.2.a
If an Issuer is required, or wishes, to offer Emergency Cash Disbursements or Emergency Replacement

Cards, it must:
At least 30 calendar days prior to offering Emergency Cash Disbursements or the Emergency
Replacement Cards submit a completed:
Global Customer Assistance Services (GCAS) Card Issuer Information Form (Exhibit 4G) to
Visa Europe;
Emergency Service Location Form VISA 911 (Exhibit 4J) to Visa Europe for each of its
Emergency Service Locations;
Stand-In Emergency Services Processing Form (Exhibit 4I), providing at least three Stand-In
Processing Accounts per BIN for each participating Visa Card Product;
Provide its Cardholders with:

One or more Emergency Service Locations; and
The telephone numbers of the Visa Global Customer Care Service Sites; or
Issuers own emergency services telephone number;
Notify Visa Europe within 30 calendar days of any changes to an Emergency Service Location,
as specified in the Global Customer Assistance Services Member Guide.
3.14.D.2.b
A Member may collect a handling fee from the Issuer for providing the following emergency services
to Cardholders, as specified in Table 8-28:
Emergency Cash Disbursement; and
Emergency Replacement Card.
3.14.D.3
Expiry Date for Emergency Replacement Cards

The expiry date on an Emergency Replacement Card must be either:
The last day of the month following the month of issuance; or
A date assigned by the Issuer of no later than one year from the issuance date.
3.14.D.4
Contacts and Responsibilities for Emergency Cash Disbursements and Emergency Replacement
Cards
An Issuer must designate a contact or contacts for Emergency Card Replacements and Emergency
Cash Disbursements. These contacts must:
Be available to respond to a request for an Emergency Cash Disbursement or an Emergency

Replacement Card 24 hours a day, seven days a week;
Approve or deny a request for an Emergency Replacement Card or Emergency Cash

Disbursement from the Visa Global Customer Care Service Sites or the Cardholders that are
offered Emergency Replacement Cards or Emergency Cash Disbursements by that Issuer,
within two hours of submitting a Lost or Stolen Card Report (Exhibit 1A), see Section 2.1.C;
Provide:
For an Emergency Cash Disbursement, a unique Authorization Code; and
For an Emergency Replacement Card, a Stand-In Processing Account;
Provide Visa Europe with notification of:

Any changes that would affect the issuance of an Emergency Replacement Card (for
example, Issuer contacts, telephone numbers);
Correct spelling of the Cardholders name; and
Cardholder verification data (for example, Cardholders mothers maiden name, previous
address).
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Issuer Requirements
3.14.D.5
Emergency Service Location Responsibilities
3.14.D.5.a
An Emergency Service Location must:
Be available during normal business hours of the country in which the Emergency Service
Location is located to respond to a request for an Emergency Cash Disbursement or an
Emergency Replacement Card, as instructed by the Visa Global Customer Care Service Sites
and as specified in the Global Customer Assistance Services Member Guide;
Notify the Visa Global Customer Care Service Sites within three calendar days of the
Cardholder having picked up the Emergency Cash Disbursement or Emergency Replacement
Card, that the Cardholder has picked up that Emergency Cash Disbursement or Emergency
Replacement Card.
3.14.D.5.b
If an Issuer offers Emergency Replacement Cards, it must:
Replace a Stand-In Processing Account within one business day of being notified by the Visa
Global Customer Care Service Sites that one of its Stand-In Processing Accounts has been
used for an Emergency Replacement Card;
Maintain its Emergency Replacement Cards in a secure manner, as specified in Section 3.15.E.1;
Immediately notify the Visa Global Customer Care Service Sites if it discovers that a Card is
missing; and
Enforce the spending limits on Stand-In Processing Accounts, as specified in Table 3-13.
Table 3-13
3.14.D.6
Spending Limits on Stand-In Accounts
Product
Spending Limit (US Dollars or Local Currency

Equivalent)
Visa Gold Card and/or Visa Premier Card
US $500
Visa Signature Card
US $10,000
Visa Infinite Cards issued outside the Territory
US $10,000
Visa Infinite Card issued inside the Territory
10,845
Visa Platinum Cards issued inside the Territory
US $5000
Visa Commercial Card
US $2,500
Visa Classic Card
US $500
Time Frames
An Issuer must respond to a request for an Emergency Replacement Card or an Emergency Cash
Disbursement, within the specified time frames as set out in Table 3-14 and Table 3-15.
Table 3-14
Emergency Cash Disbursements
Must be available to Eligible Cardholders as follows:

Card Type
Within the United States and

Canada
Outside the United States and

Canada
Visa Platinum
Within 24 hours
Within one business day
Visa Infinite
Within 24 hours
Within 24 hours1
1. If required by the Cardholder
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15 May 2013
Issuer Requirements
Table 3-15
Emergency Replacement Card Delivery
Must be delivered to eligible Cardholders as follows:

Card Type
Within the United States and

Canada
Outside the United States and

Canada
Visa Platinum
Within 24 hours
Within one business day
Visa Infinite
Within 24 hours
Within 24 hours1
1. If required by the Cardholder
If the Issuer fails to respond to a request for an Emergency Replacement Card or an Emergency Cash
Disbursement, within the specified time frames, the Visa Global Customer Care Service Site will both:
Ensure that the Account Number quoted by the Cardholder contains a valid check digit and is
not listed on the Exception File with a response code of ND, NR, NC or F1 unless placed
there by the Visa Global Customer Care Service Site; and
Issue an Emergency Cash Disbursement of up to US $2,000, or local currency equivalent using

one of the Authorization Codes provided by the Issuer or issue an Emergency Replacement
Card bearing an Account Number provided by the Issuer, as specified in Section 3.14.C.
3.14.E
Visa Infinite Card Emergency Payment Authorization Service
3.14.E.1
An Issuer of Visa Infinite Cards must:
Be available to respond to a request from the Emergency Payment Authorization Service

24 hours a day, 7 days a week;
Provide all information needed by Visa Europe and a decision to approve or deny the request
for Authorization during the initial telephone contact with the Visa Global Customer Care
Service Sites;
Provide the Merchant with a unique Authorization Code;
If providing the service directly to the Cardholder, contact the Merchant to verify the
circumstances, explain the service and complete the Transaction; and
Send a fax or telex to the Merchant that includes the Cardholder name, Account Number,
expiry date, Authorization Code and Transaction Amount.
3.14.E.2
Chargeback Limitations
An Issuer that provides Emergency Payment Authorization Services, and has provided Authorization
to a Transaction pursuant to such service, may not exercise the following Chargeback reason codes
listed in Table 3-16.
Table 3-16
15 May 2013
Prohibited Emergency Payment Authorization Chargeback Reason Codes
Reason Code
Reason Code Title
70
Card Recovery Bulletin or Exception File
72
No Authorization
81
FraudCard-Present Environment
83
FraudCard-Absent Environment

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Issuer Requirements
3.14.F
Emergency Travel Assistance Services
3.14.F.1
Issuers of Visa Platinum Cards

An Issuer of Visa Platinum Cards must:
Provide all of the following services, through contract with a service provider, to its
Cardholders travelling outside the country of issuance;
Ensure that the services are available 24 hours a day, seven days a week; and
Notify its Cardholders of the availability of the emergency travel assistance services and
provide them with the telephone number through which they may obtain these services.
3.14.F.2
Medical Referral Services

The service provider must:
Supply the Cardholder with details of the nearest hospital or doctor;
Appoint a qualified medical practitioner to establish the condition of the Cardholder during
treatment and relay that information to the Cardholder and his family;
Offer telephone translation services between the Cardholder and the medical attendant; and
Offer to assist in arranging payment of emergency medical bills. The Cardholder is fully liable
for payment of emergency medical bills.
3.14.F.3
Legal Referral Service

The service provider must:
Supply the Cardholder with details of local attorneys, embassies, or consulates;
Offer to communicate details throughout the emergency to the Cardholders family or

associates; and
Offer to assist in arranging payment of bail or emergency legal fees. The Cardholder is fully
liable for payment of bail or emergency legal fees.
3.14.F.4
Variance
Visa Europe may grant a variance to Section 3.14.C if an Issuer can show that the emergency travel
assistance services are not readily available.
3.14.G
Global Refund Service

An Issuer must provide an Emergency Cash Disbursement to a purchaser of Travelers Cheques upon
authorization from the Global Refund Service.
3.14.G.1
When the Global Refund Service requires a Member to make an Emergency Cash Disbursement to a
purchaser of Travelers Cheques, the Member must both:
Verify the identity of the purchaser of the Travelers Cheques in accordance with
Section 3.14.G.3; and
Provide a refund of up to US $2,000, or local currency equivalent, in the form of a Manual Cash
Disbursement.
3.14.G.2
Global Refund Service Responsibilities
3.14.G.2.a
The Global Refund Service will contact a Member to arrange for the Emergency Cheque Refund.
3.14.G.2.b
The Global Refund Service will provide the Emergency Refund Location with all of the following
information in relation to the lost or stolen Travelers Cheque, where relevant:
Account Number;
Name of purchaser of the Travelers Cheque;
Refund Claim Number;
Where an Emergency Cash Disbursement is given, the amount of that Emergency Cash
Disbursement in local currency; and
Authorization Code.
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Issuer Requirements
3.14.G.3
Emergency Refund Location Responsibilities
3.14.G.3.a
When making an Emergency Cash Disbursement, an Emergency Refund Location must verify the
identity of the purchaser of the Travelers Cheques by comparing the Refund Claim Number provided
by the Global Refund Service to the one given by the purchaser of the Travelers Cheques.
3.14.G.3.b
If the Refund Claim Numbers match, the Emergency Refund Location must both:
Complete the 80-Column Cash Disbursement Transaction Receipt (Exhibit 7A) with (where
relevant) the:
Account Number relating to the lost or stolen Card or Travelers Cheques;
Name of Cardholder or of purchaser of the Travelers Cheques;
Words Emergency TC Refund in the space designated for the Cardholders street
address;
Refund Claim Number in the space designated for the Cardholders identification;
Amount of the Emergency Cash Disbursement, plus US $25 or local currency equivalent,
for the refund handling fee;
Date of the Emergency Cash Disbursement;
Authorization Code provided by the Global Refund Service;
Imprint of the Members identification;
Purchaser of Travelers Cheques signature in the space designated for the Cardholders
signature; and
Process the Emergency Cash Disbursement in the same manner as a Manual Cash
Disbursement, both:
At face value; and
With no fees or charges to the purchaser of the Travelers Cheques.
3.14.G.3.c
If the Refund Claim Numbers do not match, the Emergency Refund Location must contact the Global
Refund Service for instructions prior to issuing the Emergency Cash Disbursement.
3.14.G.3.d
Visa Europe guarantees reimbursement of the amount of the Emergency Cash Disbursement to the
Emergency Refund Location if the requirements in Section 3.14.G.1 are met.
3.15
CARD MANUFACTURE AND DELIVERY
3.15.A
Card Manufacturer and Third-Party Personalizer Certification
3.15.A.1
Issuer Standards
3.15.A.1.a
An Issuer must use an Approved Manufacturer to manufacture or print Cards.
3.15.A.1.b
An Issuer that uses a third party to:
Personalize Cards, must ensure that the third party is either a Third Party Personalizer or a
Third Party Instant Card Personalizer; and/or
Distribute and/or provide fulfilment services in relation to Cards, must ensure that the third
party is either a Fulfilment Vendor or a Distribution Channel Vendor.
3.15.A.1.c
An Issuer or a Third Party Instant Card Personalizer that performs the instant issuing, and/or
personalization of Cards, must comply with the Global Instant Card Personalization Issuance Security
Standards.
3.15.A.2
15 May 2013
Issuer Contract with a Card Manufacturer

An Issuer may contract with an Approved Manufacturer either through another Member, through a
third-party or directly with that Approved Manufacturer for the production of Cards.

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Issuer Requirements
3.15.A.3
Issuer Contact with a Fulfilment Vendor

An Issuer that contracts with a Fulfilment Vendor must ensure that the Fulfilment Vendor is approved
by Visa Europe and complies with both the:
Global Physical Security Validation Requirements for Data Preparation, Encryption Support and
Fulfilment Card Vendors; and
Visa Product Brand Standards.
3.15.A.4
Issuer Contract with a Distribution Channel Vendor

An Issuer that contracts with a Distribution Channel Vendor must:
Ensure that Distribution Channel Vendor complies with the Global Physical Security Validation
Requirements for Data Preparation, Encryption Support and Fulfilment Card Vendors; and
Register that Distribution Channel Vendor with Visa Europe as specified in Section 1.14.A.1.
3.15.A.5
Issuer Contract with a Third Party Instant Card Personalizer

An Issuer that contracts with a Third Party Instant Card Personalizer must ensure that:
The Card personalization process used by that Third Party Instant Card Personalizer complies
with the Visa Global Instant Card Personalization Issuance Security Standards;
An Instant Card Personalization Issuance Self-Audit Questionnaire is completed annually for each
location where the Third Party Instant Card Personalizer is providing services;
The Third Party Instant Card Personalizer completes a Visa Europe Agent Registration and
Designation Form, and returns it to Visa Europe; and
Prior to performing any instant Card personalization activities, the Third Party Instant Card
Personalizer has been registered with Visa Europe, as specified in Section 1.14.A.1.
3.15.B
Shipping Security Requirements
3.15.B.1
Issuer Responsibility
An Issuer must ensure adequate security throughout the delivery of completed Cards from an
Approved Manufacturer or Third Party Personalizer to the Issuer, or from the manufacturer to a Third
Party Personalizer.
An Issuer must ensure that there is adequate security throughout the delivery of completed Cards from
an Approved Manufacturer to the location of the Third Party Instant Card Personalizer, as specified in
the Global Instant Card Personalization Issuance Security Standards.
3.15.B.2
Shipping Methods
An Issuer must transport completed Cards using any of the following:
Transport vehicle, as described in Section 3.15.B.2.a below;
Air freight, as described in Section 3.15.B.2.d below;
Express courier, as described in Section 3.15.B.2.d below; and
Any other method with equivalent security and the prior written approval of Visa Europe, as
specified in Section 3.15.B.
3.15.B.2.a
A transport vehicle must be supplied and operated by the Issuer and be either:
A vehicle exclusively chartered by the Issuer for the specific shipment, accompanied by
appropriate security; or
An armoured car service.
3.15.B.2.b
The transport vehicle chosen by the Issuer pursuant to Section 3.15.B.2.a, must be:
Secure, enclosed, unmarked, suitable for transporting high-value cargo, and equipped with
operable two-way radio or telephone communications;
Under dual control; and
Accompanied by a responsible representative of the manufacturer or the Issuer.
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Issuer Requirements
3.15.B.2.c
An air freight shipment of Cards must be sealed in secure and tamper-evident containers, and
wherever possible, transported on a non-stop flight between the Approved Manufacturer location and
the Issuer location.
3.15.B.2.d
The Issuer may use an overnight or two day express mail service or a courier service to transport
Cards. Shipments of Cards using a mail service or a courier service are limited, per issuer, to:
One shipment per week;
No more than four shipments per month; and
No more than 500 Cards per shipment.
3.15.B.3
Preparation for Shipment

At least 24 hours before the shipment of Cards from an Approved Manufacturer to an Issuer, the Issuer
and the Approved Manufacturer must arrange a method to verify the carriers authority to receive the
Approved Manufacturers shipment. The Issuer must both:
Approve all transportation schedules; and
Ensure that its staff or representatives meet the shipment of Cards at its destination.
3.15.B.4
Shipping Procedures
3.15.B.4.a
For each shipment of Cards that an Issuer receives from an Approved Manufacturer, the Issuer must:
Inspect each unopened container in which the Cards were transported for damage and to
confirm that the containers are still locked and/or sealed;
Provide to the carrier of the Cards a written receipt reflecting this inspection and keep a copy
for the Issuers own records; and
For express courier shipments, date and sign the receipt upon receiving the shipment of Cards.
3.15.B.4.b
When the shipment of Cards from an Approved Manufacturer to an Issuer is not accompanied by an
authorized representative of the Issuer, the:
Approved Manufacturer must advise the Issuer of the time that the shipment will arrive at the
Issuers location and the method of shipment; and
Issuers staff must meet the shipment at its destination.
3.15.B.4.c
If intermediate stops are made on air freight shipments, the Issuer or its designated security
representative must:
Ensure that any ground storage is secure and accessible only to personnel that have been
authorized by the Issuer to have such access;
Ensure that the Cards are not unloaded from their sealed containers;
Accompany the Cards or ensure that its representative
Meets the shipment of Cards at each intermediate stop; and
Prior to releasing the Cards to the next carrier for shipment to their final destination, provide
a written receipt to that carrier confirming that the Cards are not damaged and have remained
locked and/or sealed.
3.15.B.5
Missing or Damaged Shipment
3.15.B.5.a
After having received a shipment of Cards from an Approved Manufacturer, the Issuer must:
Thoroughly check the entire shipment of Cards to determine if any Cards are missing; and
If the Issuer suspects that any Cards are missing, provide additional instructions to the carrier
before authorizing further movement of the shipment.
3.15.B.5.b
The Issuer must immediately notify the Approved Manufacturer, the carrier, Visa Europe, the
appropriate law enforcement agency and its own security personnel if a shipment of Cards is either:
Not received as scheduled;
Damaged or opened; or
There is evidence that the contents of a sleeve, box or container is missing.
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Issuer Requirements
3.15.C
Loss or Theft of Cards Without Encoded Data or Visible Account Numbers
3.15.C.1
Issuer Responsibility
Members must notify Visa Europe of the suspected or confirmed loss or theft of any Cards that do not
bear encoded data or a visible Account Number.
Such notification must include the following information, if available:
Issuer name;
Manufacturer name and address (if applicable);
Number of missing Cards;
Batch number;
Pertinent details regarding loss and ensuing investigation by that Member;
Contact name and telephone number; and
Name and telephone number of the person reporting the loss or theft.
3.15.D
Embossing, Printing and Encoding

If an Issuer embosses or prints, and encodes, Cards itself, it must:
Review for accuracy:

The embossing or printing; and
The encoding of all Cards;
Ensure that embossing or printing, and encoding, of all Cards:

Comply with the Visa Product Brand Standards; and
Are completed in an area restricted to people responsible for or engaged in such
embossing, printing and encoding operations; and
Create and maintain a secure environment for such embossing or printing and encoding
operations.
If an Issuer engages a third party to emboss or print, and encode, Cards, the Issuer must ensure that
the third party both:
Complies with the obligations of the Issuer set out in Section 3.15.D, the Global Physical Security
Validation Requirements for Card Vendors, the Global Logical Security Validation Requirements for
Card Personalization Vendors and the Global Physical Security Validation Requirements for Data
Preparation, Encryption Support and Fulfilment Card Vendors; and
Delivers the completed embossed or printed, and encoded, Cards in accordance with the
Issuer's instructions.
An Issuer must immediately notify Visa Europe if its Third-Party Personalizer cannot or does not
complete its responsibilities for such Issuer.
3.15.E
Receipt and Storage
3.15.E.1
Receipt of Cards
3.15.E.1.a
3-68
Upon receipt of Cards from its Third-Party Personalizer or Approved Manufacturer, an Issuer must:
Authorize at least two employees to take the shipment of the Cards to a high-security storage
area;
Compare the number of Cards received from its Third-Party Personalizer or Approved
Manufacturer with the Card count on the shipment invoice;
Attempt to resolve any discrepancies. If a discrepancy cannot be resolved, the Issuer must
notify Visa Europe of such discrepancy;
Report all lost, stolen or missing Cards from the shipment to Visa Europe; and
Store the Cards in a high-security storage area or vault with all of the following characteristics:
Secure construction;
An intrusion alarm system; and
Dual access limited to individuals meeting comprehensive background investigation.

15 May 2013
Issuer Requirements
3.15.E.1.b
3.15.E.2
Upon receipt of Cards that have not been personalized from its Issuer or Approved Manufacturer, a
Third Party Instant Card Personalizer must store such Cards that have not been personalized, as
specified in the Global Instant Card Personalization Issuance Standards.
Preparation for Mailing
The Issuer must:
Proof and prepare the Cards for mailing to Cardholders under dual control in a high security
area that is separate from the Issuers other operations; and
Prevent unauthorized entry into the area where such proofing and preparation of Cards takes
place.
3.15.F
Delivery of Cards to Cardholders
3.15.F.1
An Issuer must:
Ensure that the Cardholder addresses, including postal codes, are complete and correct;
Maintain the sealed and stamped envelopes that contain the Cards to be mailed to
Cardholders in a vault under dual control until the envelopes are mailed;
Record the exact date, time and place that each Card is mailed to a Cardholder; and
Report any Card lost in the mail to Visa Europe, the postal authorities and the appropriate
carrier.
3.15.F.2
Prevention of Theft
3.15.F.2.a
The Issuer should ensure that the return address on the envelope containing a Card that is being
mailed to a Cardholder:
Does not identify the Issuer; and
Includes a special post office box number that is changed periodically and serviced only by the
Issuers authorized staff.
3.15.F.2.b
The Issuer must take every precaution to prevent theft of an envelope containing a Card being mailed
to a Cardholder by using special delivery procedures such as:
Registered mail;
Certified mail;
Cardholder pick-up; and/or
Personal delivery.
3.15.G
Security Requirements at Card Distribution Points

The Issuer must meet the security requirements set by Visa specific to the Card Product for embossing,
printing, encoding, storing, shipping, distributing and destroying Cards at Card Distribution Points.
3.15.G.1
15 May 2013
Instant Card Personalization

An Issuer that participates in instant personalization of Cards must:
Prior to undertaking any activity relating to the instant personalization of Cards, ensure both
the security and audit controls in place at the location where the instant personalization of
Cards will take place, comply with the Global Instant Card Personalization Issuance Security
Standards;
Annually review the security and audit controls for each third party location where the instant
personalization of Cards occurs; and
Complete and store an Instant Card Personalization Issuance Self-Audit Questionnaire, for a
minimum of two years, for each third party location that participates in the instant
personalization of Cards.

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Issuer Requirements
3.15.G.2
Decommissioning a Third Party Instant Card Personalizer

When decommissioning a Third Party Instant Card Personalizer an Issuer must:
Follow the process, as specified in the Global Instant Card Personalization Issuance Security
Standards, for decommissioning a Third Party Instant Card Personalizer;
Use and complete a Certificate of Destruction, as defined in the Global Instant Card
Personalization Issuance Security Standards, when decommissioning the equipment used by a
Third Party Instant Card Personalizer;
Sign the completed Certificate of Destruction, as defined in the Global Instant Card
Personalization Issuance Security Standards; and
Store the completed and signed Certificate of Destruction, as defined in the Global Instant Card
Personalization Issuance Security Standards, for a minimum of two years.
3.15.H
Returned Cards
If a Card is returned to the Issuer after it has been sent out by that Issuer to a Cardholder, the Issuer
must:
Put such Cards under dual control; and
Establish controls to ensure that the Cards are correctly sent to the Cardholder.
3.15.I
Card Destruction Security Requirements

Issuers must meet the security requirements for the destruction of Visa Cards or Visa Electron Cards
as specified in the Visa Global Physical Security Validation Requirements for Data Preparation, Encryption
Support and Fulfillment Card Vendors.
Issuers must ensure that the security requirements for the destruction of Cards are met by:
Fulfillment Vendors, Distribution Channel Vendors, Card Distribution Points and third party
agents that sell Prepaid Cards as specified in the Visa Global Physical Security Validation
Requirements for Data Preparation, Encryption Support and Fulfillment Card Vendors; and
Third Party Instant Card Personalizers as specified in the Global Instant Card Personalization
Issuance Security Standards.
3.16
RISK MANAGEMENT
3.16.A
Fraud Activity Reporting
3.16.A.1
Fraud Activity Reporting to Visa Europe

When an Issuer identifies Fraud Activity, it must report that fraud activity to Visa Europe in accordance
with Section 3.16.A.2 for International Transactions and Section 3.16.A.3 for Visa Europe Transactions.
3.16.A.2
Fraud Reporting for International Transaction
3.16.A.2.a
An Issuer must report any fraud activity to Visa Europe upon detection, or either:
90 calendar days from the Transaction Date of the Fraud Activity; or
30 calendar days following the receipt of the Cardholders dispute notification, if the
notification is not received within the 90 calendar-day period set out above.
3.16.A.2.b
An Issuer must report at least 90% of its fraud activity to Visa Europe as detailed in the Fraud
Reporting System Users Guide.
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15 May 2013
Issuer Requirements
3.16.A.3
3.16.A.3.a
Fraud Reporting for Visa Europe Transactions

Time Limits
An Issuer must report any fraud activity upon detection, ensuring that:
80% of fraud related to lost Cards, stolen Cards, Counterfeit Cards and Card not received is
reported within 60 days of the Transaction Date and the remaining 20% within 90 days; and
65% of fraud related to fraudulent use of Account Numbers is reported within 60 days of the
Transaction Date and the remaining 35% within 90 days.
Issuers must report all fraudulent Transactions immediately upon confirmation, but no later than 60
days after the Transaction Date.
Failure to comply is subject to fines, as specified in Visa Europe Operating Regulations, Section 3.16.A.5.
3.16.A.3.b
Skimming Counterfeit Fraud Data Collection

For effective monitoring and improved fraud reporting of skimmed counterfeit fraudulent Transactions,
Members must provide specific data as part of the normal fraud reporting process. To indicate a
skimmed counterfeit fraud Transaction with a POS Entry Mode of 90, Members must populate the
TC40 record with an SK code.
The data collection requirements for skimming counterfeit fraud are as follows:
Fraud advice reporting via:

Visa Europe Clearing and Settlement ServiceTC40
Single Message System9620
Confirmation and reporting that:

Fraud type is counterfeit (= 4)
POS Entry Mode = 90
Skimming counterfeit fraud had occurred by placing SK in the Fraud Investigative Status
Field (Field 166-167 in the TCR0 part of TC40)
3.16.A.3.c
Reporting of Chip-Card Capability

All Issuers are required to complete the card capability field of the TC40 record in accordance with the
options set out in the Fraud Reporting System User Guide.
Visa Europe will monitor completion of TC40 records for both completeness and accuracy.
Failure to correctly report the card capability in a TC40 record is subject to penalty, including, but not
limited to withdrawal of the Issuers right to use all Chargeback reason codes related to the EMV
liability shift, until such time as the problem is rectified.
3.16.A.4
Non-Compliance
If a Member does not comply with Section 3.16.A.1, Section 3.16.A.2 and Section 3.16.A.3, the Member is
subject to both:
An onsite audit by Visa Europe at the Members expense; and
Fines, as specified in Table 1-9.
3.16.A.5
Fines
If Visa Europe determines that a Member is not in compliance with Section 3.16.A.1, Section 3.16.A.2 and
Section 3.16.A.3 for a given quarter, both:
Fines will be assessed, as specified in Table 1-9; and
The Member will be monitored and evaluated for the following eight quarters.
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3-71
Issuer Requirements
3.16.B
Security Staff Responsibilities

An Issuer must have a designated fraud control and Card security officer and staff that are primarily
responsible for all areas of security for Cards.
Such security staff must:
Investigate all fraudulent use of the Issuers Cards;
Plan and supervise the manufacturing, embossing, encoding, printing and mailing of the
Issuers Cards;
Plan and supervise the physical protection of the Issuers buildings; and
Participate in background investigations of the Issuers employees.
3.17
RECOVERED CARDS
An Issuer must:
Reimburse that Acquirer for rewards paid by that Acquirer in accordance with Section 4.18.D.2
following the recovery of a Visa Card or Visa Electron Card by that Acquirers Merchant or
teller; and
Pay the handling fee specified in Section 4.18.D.3.
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15 May 2013
4.1
ACQUIRER MERCHANT CONTRACTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 9

Financial Responsibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 9
Merchant Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 9
Merchant Agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 9
Merchant Service Charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 11
Merchant Invoices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 11
Transparency of Interchange Reimbursement Fee Rates . . . . . . . . . . . . . . . . . . . . . . . 4 - 11
Merchant Card Acceptance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 11
Merchant Category Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 11
Revocation of Merchant Privileges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 11
Restrictions on Cross-Border Merchant Contracting . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 11
Hotels and Cruise Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 12
In-Transit Service Gambling Merchants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 12
Electronic Commerce Merchants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 12
Online Gambling Merchants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 12
Dynamic Currency Conversion Merchants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 13
4.2
INTERNET PAYMENT SERVICE PROVIDERS AND SPONSORED

MERCHANTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 13
Merchant Classification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 13
Acquirer Responsibilities for Internet Payment Service Providers and
Internet Payment Service Provider Agreement Requirements . . . . . . . . . . . . . . . . . . . . 4 - 14
Merchants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 14
15 May 2013

4-1
4.3
INTERNATIONAL AIRLINE PROGRAM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 14

Qualification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 14
Business Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 15
Special Merchant Agreement Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 15
4.4
CROSS-BORDER ACQUIRING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 15
Acquirer Service Quality Guarantee . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 16
Fees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 16
Penalties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 16
Domestic Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 17
Rule Applicability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 17
Capitalisation Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 17
Requirements Specified by Visa Europe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 17
National Banking Regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 17
Confidentiality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 18
Merchant and ATM Qualification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 18
Merchant Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 18
ATM Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 18
Processing Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 18
Interchange Reimbursement Fees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 18
Validity of Registered Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 18
Interchange Rates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 18
Disputes Relating to all other Domestic Rules
(excluding Interchange Reimbursement Fees) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 18
Dispute Resolution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 19
Quarterly Operating Certificates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 19
4.5
TRANSACTION RECEIPT REQUIREMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 19

Legend Wording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 19
In-Transit Terminal Transaction Receipt Delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 20
Account Number Truncation on Transaction Receipts . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 20
4.6
EMV LIABILITY SHIFT FOR FRAUDULENT TRANSACTIONS . . . . . . . . . . . . . . 4 - 20

Card-Present Counterfeit Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 21
Card-Present Fraudulent Transactions that are not Counterfeit Transactions . . . . . . 4 - 21
4.7
LIABILITY FOR FALLBACK TRANSACTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 21

Fallback Transactions at Unattended Acceptance Terminals . . . . . . . . . . . . . . . . . . . . . 4 - 21
4-2

15 May 2013
4.8
TERMINAL REQUIREMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 21
Point-of-Transaction Terminals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 21
Service Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 22
Terminal Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 22
PIN Entry Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 23
Magnetic Stripe Terminals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 23
Terminal Logic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 23
PIN Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 23
Chip-Reading Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 24
Terminal Logic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 24
PIN Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 25
PIN Pad Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 25
Acquirer Responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 26
Acquirer Liability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 27
Terminals for Proximity Payment Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 27
Deployment of Terminals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 27
Compliance with the Visa Contactless Payment Specifications . . . . . . . . . . . . . . . . .4 - 28
Configuration of Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 28
Authorization Responses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 29
Unattended Acceptance Terminals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 29
Operational Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 29
EMV Compliant Unattended Acceptance Terminals . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 30
Risk Control Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 31
Identification of Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 31
Automated Fuel Dispensers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 31
Status Check Authorizations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 31
Prepaid Card Transaction Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 32
Transactions Type A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 32
Transactions Type B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 32
Transactions Type C . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 33
4.9
AUTHORIZATION REQUIREMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 33
Floor Limits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 33
Visa Floor Limits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 33
General Authorization Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 34
International Automated Referral Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 34
Data Quality Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 34
Hours of Authorization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 34
Transaction Currency Conversion Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 34
Receipt of Authorization Requests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 35
Dynamic Currency Conversion Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 35
Computer Interface Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 35
15 May 2013

4-3
Authorization Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 35
Authorization Rejection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 35
Authorization Reversals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 35
Excessive Authorization Requests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 36
Local Authorization Services for International Airlines . . . . . . . . . . . . . . . . . . . . . . . . .4 - 36
Partial Authorization Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 36
Visa Account Updater And Stop Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 36
Exceptions for Manual Authorizations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 36
Manual Authorization RequirementsAuthorizations Not Sent to the Issuer . . . .4 - 36
Authorization Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 37
International Exception File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 37
Emergency Authorization Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 37
Use of Emergency Authorization Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 37
Emergency Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 38
Stand-In ProcessingNon-Visa Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 38
4.10
CASH DISBURSEMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 38
Manual Cash Disbursements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 38
Proprietary Cards Bearing The Plus Symbol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 38
Terminal Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 38
Chip Fallback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 39
Display of Marks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 39
Maximum Manual Cash Disbursement Amount . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 39
Proximity Payments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 39
Visa Drive Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 39
Uniform Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 39
Validation of Cardholder Identity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 40
Floor Limit and Terminal Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 40
Transaction Currency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 40
Fee Disclosure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 40
Prohibition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 40
Non-Member Cash Disbursements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 40
Non-Member Banks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 40
Non-Member Cash Disbursements in Greece . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 40
Cheque Acceptance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 40
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 40
Encashment Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 41
Chip Card Acceptance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 41
4.11
ATM ACQUIRER REQUIREMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 41

ATM Acquirer Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 41
Certification Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 41
EMV Compliant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 41
Service Codes Processing Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 41
V PAY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 41
4-4

15 May 2013
Card Acceptance Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 42

ATM Acceptance Technology Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 42
Account Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 42
Chip-initiated ATM Authorization Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 42
PIN Acceptance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 42
International ATM Interchange Reimbursement Fees . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 42
International ATM Interchange Reimbursement Fee Structure . . . . . . . . . . . . . . . . .4 - 42
Tier Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 42
Tier II Qualification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 43
Tier III Qualification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 43
ATM Acquirer Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 43
Fees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 43
Technology Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 43
Clearing Processing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 44
ATM Expiry Date Editing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 44
Unrecognized Service Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 44
Authorization RoutingVisa Cards or Visa Electron Cards . . . . . . . . . . . . . . . . . . . 4 - 44
Authorization RoutingCards Bearing the Plus Symbol . . . . . . . . . . . . . . . . . . . . . . 4 - 44
ATM Transaction Receipt Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 44
Minimum Cash Disbursement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 45
Currency Requirements for Cash Disbursements . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 45
Transaction Surcharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 45
Account Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 45
Balance Inquiry Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 46
Plus Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 46
4.12
ELECTRONIC COMMERCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 46
Website Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 46
Special Requirements for Online Gambling Merchants . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 46
Data Protection Methods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 46
Electronic Commerce Fee . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 46
Secure Electronic Commerce Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 47
General Participation Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 47
3-D Secure Participation Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 47
Electronic Commerce Indicator Values and Liability for 3D Secure Processing . .4 - 48
Use of the Cache Facility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 48
Electronic Commerce Merchants Processing Electronic Commerce Transactions . .4 - 49
Electronic Commerce Acquiring Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 49
Acquirer RegistrationDomestic Acquiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 49
Acquirer RegistrationCross-Border Acquiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 49
Obligation to Merchants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 49
15 May 2013

4-5
4.13
CLEARING AND SETTLEMENT SERVICES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 49

Transaction Processing Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 49
Data Quality Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Interchange Data Element Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Transaction Currency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Transaction Receipt Retention Periods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4 - 49
4 - 50
4 - 50
4 - 50
Clearing Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 50
Original Transaction Receipts with Illegible or Invalid Account Numbers . . . . . . . 4 - 50
Key Entry Reduction Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 50
Transaction Receipt Processing Time Limits for Transactions . . . . . . . . . . . . . . . . . . 4 - 51
Processing Time Limits for ATM Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 51
Processing Time Limits for In-Transit Service Transactions . . . . . . . . . . . . . . . . . . . . 4 - 51
Processing Time Limits for International Airline Transactions . . . . . . . . . . . . . . . . . . 4 - 51
Clearing Record Requirements for Airline Transactions . . . . . . . . . . . . . . . . . . . . . . . . 4 - 51
4.14
ORIGINAL CREDIT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 51
Originating Member Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 51
Original Credit Pre-Settlement and Clearing Message Requirements . . . . . . . . . . . . . 4 - 51
Original Credit Visa System Response . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 52
Original Credit Pre-Settlement Decline Response . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 52
Original Credit Clearing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 52
Original Credit Reversal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 52
Original Credit Money Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 52
Original Credit Money Transfer Sender Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 52
Original Credit Fees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 53
4.15
DYNAMIC CURRENCY CONVERSION (DCC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 53

4.16
VISA COMMERCIAL CARDS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 53

Data Capture Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 54
Transactions with Visa Commercial Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 54
Transactions with Visa Purchasing Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 54
Transactions with Visa Drive Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 54
4.17
INTERCHANGE REIMBURSEMENT FEES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 54

Transaction Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 54
Merchant Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 54
Fee Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 54
International Airline Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 56
4.18
RISK MANAGEMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 56
Fraud Management and Reporting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 56
Exceptions for Transactions at Unattended Acceptance Terminals . . . . . . . . . . . . .4 - 56
Exceptions for ATM Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 56
ATM Card Retention . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 57
4-6

15 May 2013

Merchant Records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 57
Recovered Visa Cards and Visa Electron Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 57
Card Recovery and Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 57
Rewards Paid by Acquirer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 57
Handling Fee . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 58
Merchant Activity Monitoring Standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 58
Fines and Penalties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 58
Member Reporting Requirements for T&E Transactions . . . . . . . . . . . . . . . . . . . . . . . . .4 - 58
Merchant Monitoring Standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 58
Normal Daily Activity Reporting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 58
Exception Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 59
Investigation of Merchant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 59
Online Gambling Transaction Audit Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 59
Online Gambling Credit Compliance Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 59
Criteria . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 59
High Brand-Risk Merchants, High Brand-Risk Sponsored Merchants and
High Brand-Risk Internet Payment Service Providers . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 60
Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 60
Annual Assessment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 60
Risk Management Review . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 60
Implementation Period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 61
Acquirer Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 61
Visa Europe Rights and Responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 61
Merchant Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 61
Investigation of Merchant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 61
Revocation of Privileges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 62
Acquirer Responsibilities for Termination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 62
Fees and Costs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 62
Card Recovery Bulletin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 62
Acquirer Responsibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 62
4.19
ACCOUNT INFORMATION SECURITY PROGRAM . . . . . . . . . . . . . . . . . . . . . . . . .4 - 63

Acquirer Contracts with Merchants and/or Third Party Agents . . . . . . . . . . . . . . . . . .4 - 63
Penalties for Non-Compliance with the Account Information Security Program . . . .4 - 63
15 May 2013

4-7
4.1
ACQUIRER MERCHANT CONTRACTS

For the purpose of this Chapter 4 only, Issuer shall mean a Customer or a Member that issues Cards
to a Cardholder and maintains the contractual privity relating to such Card with that Cardholder.
All other defined terms used in this Chapter 4 that have definitions which incorporate Issuer shall, for
the purposes of this Chapter 4 only, incorporate or refer to Issuer only as this terms is defined above.
4.1.A
Financial Responsibility
An Acquirer must determine that each of its prospective Merchants is capable of satisfying the
obligations imposed on a Merchant in a Merchant Agreement, that its prospective Merchants are
financially responsible and that there is no significant derogatory background information about any of
those Merchants principals.
The Acquirer should have regard to the following information in making this determination:
Credit reports;
Personal and business financial statements;
Income tax returns; and
Other information lawfully available to the Acquirer.
4.1.B
Merchant Inspection
An Acquirer must conduct a physical inspection of the business premises of a prospective Merchant
to ensure that the prospective Merchant conducts the business that it purports to conduct. For
prospective Mail/Phone Order Merchants and Electronic Commerce Merchants, the Acquirer must
also obtain a detailed business description from the relevant prospective Merchant.
4.1.C
With reference to Section 1.3, an Acquirer must comply with any local legislation resulting from the
implementation of the Payment Services Directive that is applicable to the areas in which it operates.
4.1.C.1
4.1.C.1.a
15 May 2013
Merchant Agreement
An Acquirer must:
Enter into a Merchant Agreement with each of its Merchants;
Include in those Merchant Agreements:

For new Merchant Agreements, a provision stating that Merchant Service Charges must
not be blended between Transactions and the transactions of other payment card
systems;
New Merchant Agreements must include a provision stating that the Merchant must only
use a payment application, as defined in the Payment Application Data Security Standards,
that are compliant with the Payment Application Data Security Standards; and
For existing Merchant Agreements, a provision stating that Merchant Service Charges
must not be blended between Transactions and the transactions of other payment card
systems;
Include in those Merchant Agreements an obligation that the Merchant must:

Perform its obligations under the Merchant Agreement in compliance with applicable
laws;
Comply with those rules set out in the Visa Europe Operating Regulations that relate to the
use of the Licensed Marks; and
Only accept Transaction Receipts from a Merchant with which it has a Merchant
Agreement.

4-9
For all PIN Entry Devices (PEDs), include in that Merchant Agreement an obligation that the
Merchant must undertake PED asset management on a regular basis, including:
Recording all stock and serial numbers of each of their PEDs;
Recording the locations of each of their PEDs;
Ensuring that they undertake basic electronic and physical identification, and
authentication of each of their PEDs; and
Ensuring that they comply with any relevant guidelines and/or requirements as specified
by the PCI SSC.
4.1.C.1.b
All information required under applicable data protection legislation must be provided in the Merchant
Agreement including, but not limited to the following:
The identity of the Acquirer;
The purposes of the processing for which any personal data are intended;
The recipients of the personal data, such as:

Members subsidiaries and/or group of companies, agents and employees;
Visa Europe, Visa Inc. and their employees;
Such other persons as it may be reasonably necessary to disclose and transfer personal
data to (for example credit reference agencies, fraud monitoring agencies, central banks);
Any other persons as otherwise required or permitted by local law and/or regulations;
That the transfer and disclosure of personal data may take place worldwide;
Any other information necessary to guarantee fair processing of personal data under the
applicable law; and
A contact point for data protection enquiries.
4.1.C.1.c
An Acquirer contracting with a Merchant to accept Cards must ensure that the Merchant meets the
standards specified in Table 4-1.
Table 4-1
Merchant Standards
Symbols Displayed at
Merchant
Cards Accepted by
Merchant
Electronic Capability
Cash-Back
Visa Brand Mark
Visa Cards
Optional
For Domestic
Transactions only, at
the option of Visa
Europe
Visa Brand Mark with the

Electron Identifier
Visa Electron Cards
Required
For Domestic
Transactions only, at
the option of Visa
Europe
4.1.C.1.d
A Merchant that wishes to accept Visa Electron Cards must enter into a Merchant Agreement with its
Acquirer that is separate from its Merchant Agreement to accept Visa Cards, unless it is already a
Merchant that accepts Visa Cards and that has Electronic Capability.
4.1.C.1.e
A Merchant Agreement must specify that a Merchant must not knowingly submit, and an Acquirer
must not knowingly accept from a Merchant, for submission into the Visa System, any Transaction
that is illegal.
A Merchant Agreement must specify that a Merchant must not submit, and an Acquirer must not
accept from a Merchant, for submission into the Visa System, any Transaction that the Merchant and/
or Acquirer should have known was illegal.
4.1.C.1.f
4-10
An Acquirer may be subject to corrective actions or fines, as specified in Section 1.6 if its Merchant
Outlet, agent or Internet Payment Service Provider (IPSP) processes illegal Transactions.

15 May 2013
4.1.C.1.g
An Acquirer must include a term in each of its Merchant Agreements that allows Visa Europe to limit,
suspend or terminate the Merchant Agreement.
4.1.C.2
Merchant Service Charges

Acquirers must offer each of their Merchants separate Merchant Service Charges for:
Direct (Immediate) Debit Cards;
Deferred Debit Cards and Credit Cards; and
Visa Commercial Cards.
4.1.C.3
Merchant Invoices
Acquirers must provide invoices to Merchants for Merchant Service Charges relevant to the invoice
period that show:
The total number of all Transactions processed by the Merchant relevant to the invoice period;
The total value of all Transactions processed by the Merchant relevant to the invoice period;
and
Merchant Service Charges levied on the Merchant which, unless the Merchant has chosen
blended pricing, must be broken down by the following Card types:
Credit Card and Deferred Debit Card;
Direct (Immediate) Debit Card;
Visa Electron Card;
V PAY Card; and
Visa Commercial Card.
4.1.C.4
Transparency of Interchange Reimbursement Fee Rates

Acquirers must inform Merchants of the availability of the following information published by Visa
Europe:
Interchange Reimbursement Fee rates set by Visa Europe; and
Interchange Reimbursement Fee rates registered with Visa Europe by Members.
4.1.C.5
Merchant Card Acceptance

Subject always to Section 5.1.B, Acquirers must inform Merchants that they are permitted to contract
with the Acquirer to accept any one of, or combination of, Visa Cards, Visa Electron Cards, V PAY
Cards and competing cards.
4.1.C.6
Merchant Category Code

An Acquirer must assign the appropriate Merchant Category Code (MCC) to each Merchant.
4.1.C.7
Revocation of Merchant Privileges

Visa Europe may fine a Member that enters into a Merchant Agreement with a Merchant that has been,
or a Merchant with principals that are known to have been, prohibited from participating in a Visa Card
Program, as specified in Section 4.18.L.
4.1.C.8
Restrictions on Cross-Border Merchant Contracting
4.1.C.8.a
An Acquirer must not contract with a Merchant in respect of that Merchants Merchant Outlets that
are outside the Territory, unless the Merchant is an International Airline and the Acquirer maintains
the relationship as specified in Section 4.3.
4.1.C.8.b
An Acquirer must not contract with a Merchant in respect of that Merchants Merchant Outlets that
are outside of the country where the Acquirer has its principal place of business unless:
That Merchant is an International Airline and the Acquirer maintains the relationship as
specified in Section 4.3; or
The Acquirer is participating in the Visa Europe Cross-Border Acquiring Program as specified
in Section 4.4.
15 May 2013

4-11
4.1.C.9
4.1.C.10
Hotels and Cruise Lines

If requested by a Hotel or a Cruise Line, an Acquirer must provide that Hotel or Cruise Line with the
requested Visa Hotel and Cruise Line Services. An Acquirer must ensure that the Hotel or Cruise Line
holds a valid contract with it for each Visa Hotel and Cruise Line Service in which the Hotel or Cruise
Line participates. Such contract may either be part of the Merchant Agreement or be set out in a
separate contract.
In-Transit Service Gambling Merchants
4.1.C.10.a
An Acquirer entering into a Merchant Agreement with an In-Transit Service Gambling Merchant must
ensure that:
Interchange Reimbursement Fees that it receives from each Issuer as a result of a credit
processed for Cardholder winnings are identified on a daily basis;
A funds disbursement is processed daily to each Issuer (using reason code 0240) for twice
the amount of the Interchange Reimbursement Fee that it receives from the Issuer of the
original Account Number on the original Transaction; and
The descriptor used in the funds disbursement is In-Transit Gambling Reimbursement.
4.1.C.10.b
An Acquirer must provide Visa Europe with documentation from an independent legal source that:
Specifies the type of gambling provided by its In-Transit Service Gambling Merchant; and
Certifies the Merchant is not in violation of local or national laws regarding in-transit gambling.
4.1.C.11
Electronic Commerce Merchants
4.1.C.11.a
An Acquirer must include a term in each of its Merchant Agreements with each of its Electronic
Commerce Merchants that provides that the Electronic Commerce Merchant must display the
following on its website:
A consumer data privacy policy;
The relevant Merchants security capabilities and policy for transmission of payment card
details; and
The relevant Merchants address of its Permanent Establishment.
4.1.C.11.b
Effective from 1 June 2011, an Acquirer must ensure that its Merchants and Sponsored Merchants
have clearly disclosed, during the order process and including on the payment page as set out in
Section 5.1.A.2, all of the following to the Cardholder, the:
Customer services contact (including telephone number)1;
Terms of conditions of the sale;
Length of the trial period;
The date on which any charges will commence; and
Cancellation policy.
4.1.C.12
Online Gambling Merchants

An Acquirer must include a term in each of its Merchant Agreements with its Online Gambling
Merchants providing that:
The Online Gambling Merchant has a valid licence or other appropriate authority to operate
its website under the local law of the country where the Merchant has its principal place of
business; and
The website of that Online Gambling Merchant complies with the website requirements
specified in Section 5.1.A.2.a and Section 5.4.C.2.
1.
4-12
If Merchant delivers goods or services internationally, both a local and an internationally accessible telephone number must
be included.

15 May 2013
An Acquirer must ensure that a Transaction completed by an Online Gambling Merchant will be
identified with both:
Merchant Category Code 7995, even when gambling services are not the Merchants primary
business; and
The Quasi-Cash Transaction/Online Gambling Transaction indicator in the Authorization

Request and Clearing Record.
4.1.C.13
Dynamic Currency Conversion Merchants

An Acquirer that offers its Merchants the facility to conduct Dynamic Currency Conversion must
provide Visa Europe with the name and location of each of its Merchants Merchant Outlets where
those Merchants conduct Dynamic Currency Conversion.
4.1.C.14
4.1.C.14.a
Members that participate in the Visa Prepaid Load Service must comply with the requirements
specified in the Visa Europe Prepaid Card Products Member Implementation Guidelines.
4.1.C.14.b
A participating Acquirer must:
Update its Merchant Agreement to include the Visa Prepaid Load Service;
Ensure participating Merchants comply with the requirements specified in the Visa Europe
Prepaid Card Products Member Implementation Guidelines;
Have an Endorsement Date that is within two calendar days of the Transaction Date of the
Transaction processed using the Visa Prepaid Load Service;
Only process Reversals to correct errors at the Point-of-Transaction; and
Not adjust a Transaction processed using the Visa Prepaid Load Service, except for Reversals
to correct errors at the Point-of-Transaction.
4.1.C.15
4.1.C.15.a
Acquirers who participate in the Point-of-Transaction Balance Return Service must meet the testing
requirements set by Visa Europe, and comply with the VisaNet Manuals, for those using BASE I and
BASE II and the Visa Europe System Manuals, for those using the Visa Europe Authorization Service and
the Visa Europe Clearing and Settlement Service.
4.1.C.15.b
An Acquirer whose Merchant participates in the Point-of-Transaction Balance Return Service must
ensure that the Merchant includes the available balance for the Prepaid Card on the Cardholder copy
of the Transaction Receipt.
4.2
4.2.A
INTERNET PAYMENT SERVICE PROVIDERS AND SPONSORED

MERCHANTS
Merchant Classification
For a given Transaction, a business is considered to be a Merchant, rather than an IPSP, where that
Transaction entered into Interchange does not represent the purchase of goods or services by a
Cardholder from a Sponsored Merchant.
4.2.B
Acquirer Responsibilities for Internet Payment Service Providers and Sponsored

Merchants
An Acquirer that contracts with an IPSP must:
Ensure that the IPSP and its Sponsored Merchants are made aware of, and comply with, the
substance of the rules in the Visa Europe Operating Regulations that are relevant to that IPSP
and its Sponsored Merchant;
Ensure that the IPSP does not contract with a Sponsored Merchant outside the Territory as
specified in Section 4.1.C.8; and
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4.2.C
Directly credit the IPSP for its Deposit. However, an Acquirer that contracts with both an IPSP
and a Sponsored Merchant may directly credit the Sponsored Merchant for its portion of the
Deposit, if permitted by local law.
Internet Payment Service Provider Agreement Requirements

An Acquirer must, as a minimum, include a term in each of its agreements with IPSPs providing that:
The contract between the IPSP and its Sponsored Merchant must satisfy the requirements
specified in Section 4.1.C.1, Section 4.1.C.1.e and Section 4.1.C.12;
The Acquirer shall have the right to immediately terminate the contract between the IPSP and
its Sponsored Merchant for good cause;
The IPSP shall be liable for all acts, omissions, Cardholder disputes, and other Cardholder
customer service-related issues caused by the IPSPs Sponsored Merchant;
The IPSP is financially liable for each Transaction; and
The IPSP must not transfer or attempt to transfer its financial liability by asking or requiring a
Cardholder to waive his dispute rights.
4.2.D
Sponsored Merchants
An Acquirer must ensure that each of its IPSPs both:
Assign the appropriate Merchant Category Code to each of the IPSPs Sponsored Merchants
in the Authorization Request and Clearing Record; and
Assign Merchant Category Code 7995 to each of the IPSPs Sponsored Merchants that
provide gaming chips or electronic funds to be used for online gambling, even if gambling
services are not the relevant Sponsored Merchants primary business.
An Acquirer must, at the request of Visa Europe, ensure that its Sponsored Merchant uses a specific
Merchant Category Code if increased consumer disputes or inappropriate Authorizations result from
use of a general Merchant Category Code.
4.2.E
Merchants
For a Transaction representing the purchase of goods or services by a Cardholder from a Sponsored
Merchant, the Merchant Outlet shall be the Merchant Outlet of the Sponsored Merchant.
An Acquirers IPSPs may only provide payment services to Sponsored Merchants in respect of those
Sponsored Merchants Merchant Outlets that are inside the Territory.
The Merchant country code included in the Authorization Request and Clearing Record must be the
country code of the Sponsored Merchant, as specified in Visa Europe Clearing and Settlement Record
Requirements (Exhibit 2M) for those using the Visa Europe Clearing and Settlement Service or the
BASE II Record Requirements (Exhibit 2L) for those using BASE II.
4.3
4.3.A
INTERNATIONAL AIRLINE PROGRAM

Qualification
An International Airline may participate in the International Airline Program.
An Acquirer who wishes to participate in the International Airline Program must meet Visa Europes
capitalization and reserve requirements. These requirements cover any estimated exposure for
Chargebacks, including liability for airline tickets purchased but not redeemed by Cardholders, as
specified in the Visa Europe Operating Regulations, Volume IIDispute Resolution Rules, Chapter 1, "Dispute
Resolution".
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15 May 2013
4.3.B
Business Plan
Before entering into a Merchant Agreement with an International Airline, an Acquirer must prepare,
and submit to Visa Europe for Visa Europes approval, a business plan containing the information set
out below.
Visa Europe will maintain and, upon request by an Acquirer wishing to participate in the International
Airline Program, provide that Acquirer with, information on domestic Interchange Reimbursement
Fees.
An Acquirer wishing to participate in the International Airline Program must ensure that the business
plan that it submits to Visa Europe includes the following information:
All countries in which Merchant Outlets of the International Airline are to be located;
Key information in respect of each such country (for example, domestic Interchange
Reimbursement Fee and business and legal restrictions);
Plan for Authorization support in each such country;
All currencies in which the International Airline intends to complete Transactions and
verification that the Member is able to process multi-currency Deposits and Interchange;
A plan for Chargeback support;
The Acquirers proposed method of satisfying Retrieval Requests, as specified in

Section 7.4; and
Information to satisfy the criteria specified above.

An Acquirer must ensure that its International Airlines that participate in the International Airline
Program do not allow a Merchant Outlet of that International Airline that is located in a country not
previously specified in the business plan, to participate in the International Airline Program without the
prior approval of Visa Europe.
4.3.C
Special Merchant Agreement Requirements

The Merchant Agreement for International Airlines must list those Authorization support procedures
and processes described in the Visa International Airline Program Guide for all countries in which that
International Airline operates.
An Acquirer must include a provision in its Merchant Agreements requiring the Merchant to notify the
Acquirer if problems arise in obtaining Authorizations in any countries covered by the Merchant
Agreement. If the Acquirer receives such notification, or becomes aware of problems in obtaining
Authorizations itself, it must inform Visa Europe.
The Merchant Agreement must require that the Merchant notify the Acquirer if Authorization
problems arise for any countries covered by the Merchant Agreement. The Acquirer must then notify
Visa Europe of such Authorization problems.
4.4
CROSS-BORDER ACQUIRING
Principal Members or Associate Members in the Territory may acquire Merchants or ATMs in any
other country within the Territory, in accordance with the requirements set out in this Section 4.4.
4.4.A
Member Qualification
Within the Territory, the Member must be a proven Acquirer and either:
A Principal Member;
An Associate Member sponsored by a Principal Member of Visa Europe; or
A Member of a Group Member in the Visa Europe where they satisfy Visa Europe rules on
eligibility.
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4.4.B
Visa Europe Approval

Before the start of any cross-border acquiring activity, the Acquirer must submit a Cross-Border
Acquiring Service Quality Guarantee for approval by Visa Europe.
Visa Europe will approve or reject the application within 30 working days from receiving all the relevant
information (including any necessary assessment reports).
Once the Cross-Border Acquiring Service Quality Guarantee has been approved, and prior to
commencement of any cross-border acquiring activity, the Acquirer must provide Visa Europe with
notification for each Merchant or ATM estate for which cross-border acquiring is to be undertaken.
This notification must include:
Merchant name and/or name of ATM estate;
The countries from which Transactions will be acquired;
The processing and Settlement Currencies;
Expected start date for cross-border acquiring activity for each country; and
Confirmation that the Merchant meets the Merchant qualification criteria, as specified in
Section 4.4.G.1. and/or confirmation that the ATM estate meets the ATM qualification criteria,
as specified in Section 4.4.G.2.
Any alterations to the Authorization or processing procedures for an individual Merchant or ATM
estate which differ from the approved Cross-Border Acquiring Service Quality Guarantee, as specified in
Section 4.4.B.1, must be submitted to Visa Europe. Visa Europe will approve or reject within 30 working
days.
4.4.B.1
Acquirer Service Quality Guarantee

An Acquirer must submit a signed Cross-Border Acquiring Service Quality Guarantee to Visa Europe prior
to the commencement of any cross-border activity. The Cross-Border Acquiring Service Quality
Guarantee must demonstrate that the Acquirer will:
Provide multilingual facilities for Authorization by voice and local access numbers;
Ensure that local language support and training in Card acceptance procedures is available for
all participating Merchant Outlets and ATM estates;
Conform with cross-border acquiring processing requirements, as specified in Section 4.4.G.3;
Be able to process all Domestic Transactions, Visa Europe Transactions and any resulting
exception items; and
Adhere to any applicable domestic rules registered with Visa Europe for Domestic
Transactions.
Visa Europe retains the right to audit the implementation of the Cross-Border Acquiring Service Quality
Guarantee.
4.4.C
Fees and Penalties
4.4.C.1
Fees
4.4.C.1.a
Upon joining the Visa Europe Cross-Border Acquiring Program, an Acquirer will be subject to a one-off
registration fee, as specified in the Visa Europe Fee Guide.
4.4.C.1.b
Acquirers participating in the Visa Europe Cross-Border Acquiring Program will be charged an annual
fee, as specified in the Visa Europe Fee Guide.
4.4.C.2
Penalties
Acquirers who violate the conditions of the Visa Europe Cross-Border Acquiring Program may be
subject to fines, as specified in Section 1.6.D.
Visa Europe may revoke approval for cross-border acquiring for repeated violations.
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15 May 2013
4.4.D
Domestic Rules
4.4.D.1
Rule Applicability
4.4.D.1.a
Domestic Transactions
The Visa Europe Operating Regulations apply to all Domestic Transactions and Visa Europe
Transactions.
4.4.D.1.b
Domestic Transactions may also be subject to registered domestic rules in the following areas:
Card authentication (including authorization standards);
Cardholder verification;
Domestic Floor Limits;
Domestic Interchange Reimbursement Fees and qualification criteria;
Dispute resolution procedures relating to the violation of registered domestic rules; and
Merchant fraud programs.
4.4.D.2
Registration of Domestic Interchange Reimbursement Fees

Members must register their domestic Interchange Reimbursement Fees with, and notify Visa Europe,
of any changes to such registered domestic Interchange Reimbursement Fees.
4.4.D.3
Registration of Domestic Rules

The procedure to be followed in order to register domestic rules is set out in the Cross-Border Acquiring
Planning and Implementation Guide.
4.4.D.3.a
Members must register their domestic rules with Visa Europe in all, and only, the areas listed in
Section 4.4.D.1.b.
4.4.D.3.b
Rules registered with Visa Europe will enter into effect for Domestic Transactions six months after the
date of receipt of these domestic rules by Visa Europe.
4.4.D.3.c
If domestic rules registered with Visa Europe need to enter into effect in a different time frame to that
specified in Section 4.4.D.3.b, Visa Europe will notify Members of the effective date of those domestic
rules.
4.4.D.4
Confidentiality of Domestic Rules

Copies of registered domestic rules are available from Visa Europe upon written request referring to
the country concerned. Registered domestic rules are confidential and proprietary information
belonging to the Members within each country and should not be disclosed to non-Members.
Each cross-border Acquirer must take appropriate action to ensure that its employees or agents with
access to these rules are:
Advised of the confidential and proprietary nature of these rules; and
Prohibited from providing access to or disclosing these rules to any third party.
4.4.E
Capitalisation Requirements
4.4.E.1
Requirements Specified by Visa Europe

An Acquirer must meet the capitalisation and reserve requirements established by Visa Europe. These
requirements cover any estimated exposure for Chargebacks, as specified in the Visa Europe Operating
Regulations, Volume II-Dispute Resolution Rules.
4.4.E.2
National Banking Regulations

An Acquirer must meet the regulatory requirements for capitalisation and reserves established within
each country within the Territory, in which the Acquirer is active.
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4.4.F
Confidentiality
All documentation submitted to Visa Europe as part of the approval process for cross-border acquiring
will be used to ensure compliance with the Visa Europe Cross-Border Acquiring Program only and will
remain confidential.
4.4.G
Merchant and ATM Qualification

International Airlines eligible to participate in the International Airline Program, specified in Section 4.3,
are not eligible for inclusion in the Visa Europe Cross-Border Acquiring Program.
4.4.G.1
Merchant Requirements
An Acquirer must ensure its Merchants comply with the Cross-Border Acquiring Service Quality
Standards specified in the Acquirers approved Cross-Border Service Quality Guarantee, or any alteration
thereto approved by Visa Europe in writing for all Merchant Outlets participating in the Visa Europe
Cross-Border Acquiring Program.
4.4.G.2
ATM Requirements
Before an ATM Acquirer can acquire ATMs under the Visa Europe Cross-Border Acquiring Program it
must provide evidence to Visa Europe that:
The ATM Acquirer has complied with all local applicable legislation regarding Cash
Disbursements;
The ATM Acquirer has met the requirements specified in Section 4.11; and
Exported ATM Transactions that are Domestic Transactions will be correctly identified as
Domestic Transactions, as specified in Section 4.4.G.3.
4.4.G.3
A cross-border Acquirer must ensure that:
All Transaction Records contain the appropriate Merchant city and country code;
Local Transaction Currencies are supported and processed;
Transactions are settled in one of the Settlement Currencies approved by Visa Europe; and
POS Entry Mode data is provided.
4.4.G.4

If registered, the Interchange Reimbursement Fees for Exported Domestic Transactions and Exported
Visa Europe Transactions will be the prevailing fee for cross-border acquired Exported Domestic
Transactions, otherwise the Interchange Reimbursement Fee for Visa Europe Transactions will apply.
4.4.H
Validity of Registered Rules

In the event of a dispute as to whether the domestic rules registered in accordance with Section 4.4.D.3
are the ones that all Members doing business in that country are uniformly conforming to, Visa Europe
will undertake the following actions:
4.4.H.1
Interchange Rates
Visa Europe will investigate the dispute at the request of any Acquirer participating in the Visa Europe
Cross-Border Acquiring Program. If the dispute cannot be resolved to the satisfaction of the requesting
Member, Visa Europe may instruct independent third parties to establish the relevant effective
Interchange rate, which will then be applied to the corresponding Domestic Transactions. The losing
Member will be liable for all costs incurred.
This right is without prejudice to Visa Europes right to make recommendations to the Visa Europe
Board for alternative or additional action.
4.4.H.2
4-18
Disputes Relating to all other Domestic Rules (excluding Interchange Reimbursement Fees)
Visa Europe will investigate the dispute at the request of any Acquirer participating in the Visa Europe
Cross-Border Acquiring Program, seek to resolve the dispute and, where necessary, make appropriate
recommendation to the Visa Europe Board.

15 May 2013
4.4.H.3
Dispute Resolution
The Visa Europe Operating Regulations, Volume II-Dispute Resolution Rules applies to all Exported
Domestic Transactions and Exported Visa Europe Transactions, except where domestic Chargeback
rules have been registered.
In the absence of domestic Chargeback rules, an Acquirer is subject to Chargebacks for Exported
Domestic Transactions when the Acquirer has not followed the registered domestic rules.
An Issuer must use the Chargeback reason codes and Member message texts specified in Table 4-2.
Table 4-2
Issuer Chargeback Procedures
Violation of Registered Domestic

Rule For:
Reason Code
Member Message Text
Card authentication
81FraudCard-Absent
Environment
Domestic Cardholder
authentication method violation
Cardholder verification
81FraudCard-Present
Environment
Domestic Cardholder verification

method violation
Authorization procedures1
72AuthorizationNo
Authorization
Domestic Floor Limit violation
1. The Chargeback indicator in the Chargeback Record must be z for these Chargebacks, as specified in the Visa Europe
System Manuals for those using the Visa Europe Authorization Service and the Visa Europe Clearing and Settlement
Service and the VisaNet Manuals for those using the V.I.P. System.
Transactions acquired under the provisions of this Section 4.4 are exempt from Chargeback reason
code 76Incorrect Currency or Transaction Code or Domestic Transaction Processing Violation.
Whichever dispute resolution procedure has been followed, rights of appeal are specified in the Visa
Europe Operating Regulations, Volume II-Dispute Resolution Rules.
4.4.I

Acquirers participating in the Visa Europe Cross-Border Acquiring Program must ensure that all the
required information for Cards acquired under the Visa Europe Cross-Border Acquiring Program is
recorded on the Quarterly Operating Certificate, as specified in Section 1.13.
4.5
TRANSACTION RECEIPT REQUIREMENTS

A Transaction Receipt may be generated either electronically or manually. Members must meet the
requirements for each type of Transaction Receipt, including printing and data requirements, as
specified in the following documents:
Electronic Transaction Receipt (Exhibit 7I);
Manual Transaction Receipt (Exhibit 7J); and
Electronic Commerce Transaction Receipt (Exhibit 7K).
4.5.A
Legend Wording
The Cardholder copy of a Transaction Receipt must bear the legend Retain this copy for statement
verification or similar wording. At a minimum, this legend must appear in the language of the
Transaction Country.
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4.5.B
In-Transit Terminal Transaction Receipt Delivery

Upon completion of an In-Transit Service Transaction for the purchase of gambling services, an
itemized Transaction Receipt must be generated by the In-Transit Terminal and provided to the
Cardholder. In addition to the data elements specified in Electronic Transaction Receipt (Exhibit 7I), the
Transaction Receipt for the In-Transit Service Transaction must contain the following information:
Terminal number;
Date of play; and
Net amount of winnings or losses.
4.5.C
Account Number Truncation on Transaction Receipts

All Point-of-Transaction Terminals must truncate all but the last four digits of the Account Number on
the Cardholder copy of the Transaction Receipt.
4.6
EMV LIABILITY SHIFT FOR FRAUDULENT TRANSACTIONS

The EMV liability shift principles specified in Section 3.3.B.1, Section 3.3.B.2, Section 4.6.A and
Section 4.6.B apply to all Visa Europe Transactions and to applicable International Transactions as
Table 4-3
Effective dates for the EMV liability shift principles applying to International
Transactions
Fraudulent Transaction Type
Counterfeit
Visa Inc.
(CEMEA)
Not Counterfeit
POS
ATM
POS
Excluding Afghanistan
and Pakistan who
joined CEMEA on 17
October 2009
1 January 2006
1 July 2008
1 January 2006
Including Afghanistan
and Pakistan
1 October 2010
1 October 2010
1 October 2010
1 October 2010
1 October 2010
1 October 2010
Visa Inc. (Canada)

Visa Inc.
(Asia
Pacific)
Australia and New

Zealand Only
1 October 2010
1 April 2013
N/A
All Remaining Asia

Pacific Countries
1 October 2010
N/A
N/A
Visa Inc.
(LAC)
Brazil and Mexico Only
1 April 2011
1 October 2012
1 April 2011
All Remaining LAC

Countries
1 October 2012
1 October 2014
1 October 2014
1 October 20151
1 October 20172
N/A
N/A
Visa Inc. (USA)
1. Excluding Transactions at Automated Fuel Dispensers

2. Including Transactions at Automated Fuel Dispensers
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15 May 2013
4.6.A
Card-Present Counterfeit Transactions

Counterfeit Transactions completed in a Card-Present Environment are the liability of the Acquirer if
all of the following conditions apply:
The Transaction does not take place at a Chip-Reading Device that complies with the
Transaction Acceptance Device Requirements, and is not a Fallback Transaction completed
following correct acceptance procedures;
The Card is a Chip Card containing a Visa Smart Payment; and
Effective for Transactions completed on or after 1 May 2012, if Online Authorization was
obtained, the Authorization record indicates that the CVV passed verification.
4.6.B
Card-Present Fraudulent Transactions that are not Counterfeit Transactions

Fraudulent Transactions that are not Counterfeit Transactions completed in a Card-Present
Environment are the liability of the Acquirer if all of the following conditions apply:
The Transaction takes place at a Point-of-Transaction Terminal that is not EMV PINCompliant and does not comply with the Transaction Acceptance Device Requirements;
The Card is a PIN-Preferring Chip Card; and
PIN Verification was not performed.

(Exhibit 8A).
4.7
LIABILITY FOR FALLBACK TRANSACTIONS

Transactions accepted as Fallback Transactions are the liability of the Acquirer if all of the following
conditions apply:
Card is a Chip Card containing a Visa Smart Payment; and
One of the following conditions:

Transaction is not authorized by the Issuer;
Transaction is authorized by the Issuer and the appropriate values identifying the
Transaction as a Fallback Transaction are not included within the related Authorization
Message; or
Account Number was resident on the Exception File with a Decline Response on the
Processing Date of the Chargeback, and was on the Exception File for a total period of at
least 60 calendar days from the date of listing.
(Exhibit 8A).
4.7.A
Fallback Transactions at Unattended Acceptance Terminals

Fallback Transactions at Unattended Acceptance Terminals in the Territory are only permitted at a
device that has integrated Chip and Magnetic Stripe reader and that has Card capture capability.
4.8
4.8.A
TERMINAL REQUIREMENTS
All Point-of-Transaction Terminals must:
Meet Visa Europes specifications for international inter-operability and functionality; and
Comply with the Transaction Acceptance Device Requirements.
4.8.A.1
15 May 2013
Acquirers can deploy Point-of-Transaction Terminals that consist of a hardware accessory and any
portable device owned or operated by the Merchant including but not limited to mobile phones and
tablets.

4-21
4.8.A.2
Effective from 20 August 2012, Acquirers must ensure that Merchants that deploy Point-ofTransaction Terminals as described in Section 4.8.A.1 meet the following requirements:
The portable device must be used in conjunction with a hardware accessory;
The hardware accessory must:

Be able to capture Cardholder and Card data;
Have an integrated Chip reader that is EMV-compliant;
Have an integrated Magnetic Stripe reader;
Support secure PIN entry;
Include "signature" in the Cardholder Verification Method List;
Comply with the Payment Card Industry (PCI): POS PIN Entry Device Security Requirements
Version 2.0 or later, including compliance with the additional Secure Read and Exchange
of Data (SRED) module requirements.
Effective from 1 December 2012, the SRED module must be enabled for encrypting
Cardholder data in point-to-point encryption;
The hardware accessory can optionally support acceptance of Proximity Payments.

Support of Proximity Payments acceptance is not permitted on the portable device owned or
operated by the Merchant;
Key entry or electronic capture, by reading the data on a Magnetic Stripe or Chip, of account
data on the portable device owned or operated by the Merchant is not permitted.
4.8.A.3
Effective from 20 August 2012, Acquirers that deploy Point-of-Transaction Terminals as described in
Section 4.8.A.1 must:
Ensure that they or their third party agents comply with the Payment Card Industry Data Security
Standards (PCI DSS) and support point-to-point encryption that complies with the Payment
Card Industry (PCI): Point-to-Point Encryption Solution Requirements and Testing Procedures
Version 1.1 or later;
Prior to deploying the terminals, submit the Acquirer Device Validation Toolkit (ADVT)
testing results to Visa Europe including the word 'Mobile' in the test result description,
together with the PCI Secure Read and Exchange of Data (SRED) certification details;
Prior to deploying terminals that support Proximity Payments, submit the Visa payWave Test
Tool (VpTT) results to Visa Europe.
4.8.A.4
Service Codes
4.8.A.4.a
All Point-of-Transaction Terminals with capability to go Online must either:
Read and act upon all Service Codes as specified in the Payment Technology Standards
Manual; or
Seek Authorization from the relevant Issuer on all Transactions (that is, have a Zero Floor
Limit).
4.8.A.4.b
All Point-of-Transaction Terminals with Data Capture-Only Capability must both:
Examine Service Codes; and
Act upon Service Codes as specified in the Payment Technology Standards Manual.
4.8.A.5
Terminal Functions
4.8.A.5.a
An Acquirer that processes International Transactions using a Visa Card or Visa Electron Card from a
Point-of-Transaction Terminal (excluding an ATM, as specified in Section 4.11.D.1) must ensure that the
terminal accepts all 16-digit Account Numbers that contain a valid BIN for Transactions using Visa
Cards and Visa Electron Cards.
4.8.A.5.b
An Acquirer that processes Visa Europe Transactions using a Visa Card or Visa Electron Card from a
Point-of-Transaction Terminal (including ATMs, as specified in Section 4.11.D.1.b) must ensure that the
terminal accepts all 16-digit Account Numbers that contain a valid BIN for Transactions using Visa
Cards and Visa Electron Cards.
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15 May 2013
4.8.A.5.c
All Point-of-Transaction processing systems (excluding ATMs) outside the Territory must be able to
accept all 16-digit Account Numbers that contain a valid BIN.
4.8.A.5.d
All Point-of-Transaction processing systems (including ATMs) inside the Territory must be able to
accept all 11-19 digit Account Numbers that contain a valid six digit BIN, see also Section 4.11.D.1.b.
4.8.A.6
PIN Entry Devices
4.8.A.6.a
For Visa Europe Transactions taking place in either a Face-to-Face Environment or a Semi-Attended
Environment, Acquirers must not deploy any new or replacement PIN Entry Devices that do not
comply with the requirements set out in the Payment Card Industry (PCI): POS PIN Entry Device Security
Requirements version 1.0 or later.
4.8.A.6.b
Effective until 31 December 2012, for Visa Europe Transactions taking place in either a Face-to-Face
Environment or a Semi-Attended Environment, an Acquirer may, for maintenance purposes only,
replace an existing PIN Entry Device, due for replacement by 1 January 2013, with an identical PIN
Entry Device complying with requirements already approved for that PIN Entry Device by Visa Europe.
This excludes the replacement of all or the majority of such PIN Entry Devices, that do not comply with
the Payment Card Industry (PCI): POS PIN Entry Device Security Requirements version 1.0 or later, in a
particular Merchant Outlet. Such a replacement is considered to be a new deployment and must
comply with Section 4.8.A.6.a.
4.8.A.6.c
Effective from 1 January 2013, for Visa Europe Transactions taking place in either a Face-to-Face
Environment or a Semi-Attended Environment, all existing PIN Entry Devices that do not comply with
the requirements set out in the Payment Card Industry (PCI): POS PIN Entry Device Security Requirements
version 1.0 or later must have been replaced by PIN Entry Devices that comply with the requirements
set out in the Payment Card Industry (PCI): POS PIN Entry Device Security Requirements version 1.0 or later,
and are approved for deployment by Visa Europe.
4.8.B
Magnetic Stripe Terminals
4.8.B.1
Terminal Logic
4.8.B.1.a
An Acquirer must ensure that each of its Magnetic Stripe Terminals meet all of the following
requirements:
Is used to obtain Authorization and is able to read all Magnetic Stripes that conform to the
specifications in:
Visa Product Brand Standards; and
Payment Technology Standards Manual;
Transmits the entire unaltered contents of all data encoded on either track 1 or track 2 of the
Magnetic Stripe;
Do not erase or alter any magnetic encoding on a Card; and
Do not display or print more information than is embossed or printed on the front or back of
the Card. This prohibition does not apply to displaying or printing the full Account Number on
a Visa Electron Card with a partial Account Number.
4.8.B.1.b
All Magnetic Stripe Terminals produced with dual reader heads must be capable of processing and
distinguishing the payment data for a Visa Card Program from other proprietary data that may be
present on the same or other Magnetic Stripes on the Card.
4.8.B.2
15 May 2013
PIN Security
An Acquirer must ensure the security of a PIN when used to identify the Cardholder in a Transaction,
as specified in the PIN Management Requirements Documents.

4-23
4.8.C
Chip-Reading Devices
All newly-installed devices that accept Visa Cards and Visa Electron Cards must be Chip-Reading
Devices.
All Chip-Reading Devices that accept Visa Cards and Visa Electron Cards and are placed in service on
or after 1 January 2001, must be EMV-Compliant.
4.8.C.1
4.8.C.1.a
When installing and operating a Chip-Reading Device to accept a Payment Application, the Acquirer
must ensure that the terminal:
Has been certified by EMVCo as EMV-Compliant;
Complies with the Transaction Acceptance Device Requirements;
Has the capability to have its Visa EMV Public Keys replaced in an acceptable method by any
date specified by Visa Europe;
Has been approved by Visa Europe, or an entity authorised by Visa Europe; and
Supports Static Data Authentication and Dynamic Data Authentication, with the optional
exception of Online-only Devices.
4.8.C.1.b
Effective from 1 March 2013 for newly-installed Chip-Reading Devices and effective from 1 March
2015 for all Chip-Reading Devices, application selection must be supported as specified in the Visa
EMV Application Selection Requirements and Recommendations, if applicable.
4.8.C.1.c
The Acquirer or Acquirer's agent is subject to the Chip Interoperability Compliance Program as
specified in Section 1.6.D.16, where Visa Europe determines, at its discretion, that:
The Acquirer or its agent has a Chip interoperability problem; and
Any plan to address such problem previously agreed between the Acquirer and Visa Europe is
no longer acceptable.
4.8.C.1.d
Prior to deploying or upgrading a Chip-Reading Device, an Acquirer must test the Chip-Reading
Device against the Acquirer Device Validation Toolkit (ADVT). If the Acquirer either fails to undertake
such testing, or fails to pass the testing requirements of the ADVT, it may be subject to the Chip
Interoperability Compliance Program as specified in Section 1.6.D.16.
4.8.C.1.e
An Acquirer must not submit Acquirer Device Validation Toolkit (ADVT) testing results for a device
containing a kernel or interface module (IFM) that has expired.
4.8.C.1.f
If Visa Europe determines that an Acquirer, or Acquirers agent, is incorrectly processing Visa Europe
Transactions that resulted from a Chip Card that had PIN Verification, and is generating dispute
processing issues in conjunction with those Visa Europe Transactions, and that progress toward an
agreed-upon resolution plan is no longer acceptable, the Acquirer, or Acquirers agent, shall be subject
to the Chip and PIN Disputes Compliance Program as specified in Section 1.6.D.18.
4.8.C.2
Terminal Logic
4.8.C.2.a
An Acquirer must ensure that all Chip-Reading Devices that accept Visa Cards and Visa Electron
Cards support variable length Account Numbers up to, and including, 19 digits.
4.8.C.2.b
An Acquirer must ensure that Dynamic Data Authentication is active in all Chip-Reading Devices that
accept Visa Cards and Visa Electron Cards, unless the Chip-Reading Device performs Online
Authorization for all Transactions.
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15 May 2013
4.8.C.2.c
An Acquirer must ensure that each Chip-Reading Device that is EMV-Compliant:
Reads a Magnetic Stripe;
Reads the Chip, if that is EMV-Compliant, and does not allow the Chip-Reading Device to
override the Authorization parameters in the Chip by manually prompting the device to use
the Magnetic Stripe. The Magnetic Stripe may be read only if the Chip is not EMV-Compliant,
or the Chip or Chip reader is inoperable;
Supports No CVM (Cardholder Verification Method) required if that Chip-Reading Device

is an Unattended Acceptance Terminal that does not accept a PIN;
If capable of performing Transactions Online, performs Terminal Risk Management;
Supports the terminal action codes and facilitates access to multiple accounts on a
Chip Card; and
Presents options for mutually-supported Payment Applications contained in the Chip either:
to the Chip, in which case the Chip-Reading Device must not discriminate between
Payment Applications except as stipulated by the Chip parameters; or
where the Cardholder has the ability to select the Payment Application, to the
Cardholder.
4.8.C.2.d
All Chip-Reading Devices must be capable of requiring an Online Authorization for the next
consecutive Magnetic Stripe-read Transaction originating from a Chip Card when:
A Chip Card that is EMV-Compliant was unsuccessfully read; and
The Service Code indicates the presence of a Chip.
4.8.C.2.e
All Chip-Reading Devices (including Unattended Acceptance Terminals) placed in service on or after
1 April 2001 that support Enciphered Offline PIN must also support Plaintext Offline PIN.
4.8.C.2.f
All Chip-Reading Devices inside the Territory that are Online-Capable must support both Plaintext
PIN Verified Offline and Enciphered PIN Verified Offline, with the optional exception of ChipReading Devices that are Online-Only.
4.8.C.2.g
If a Chip-Reading Device inside the Territory that is Online-Only and does not support both Plaintext
PIN Verified Offline and Enciphered PIN Verified Offline, must support Enciphered PIN Verified
Online.
4.8.C.2.h
An Acquirer who is certified to accept Full-Chip Data must accept and process all Cards that are EMVCompliant.
4.8.C.3
PIN Requirements
For a Country-to-Country Transaction at a Chip-Reading Device that is EMV-Compliant, other than
one that is required to always prompt for a PIN, an Acquirer must ensure that the device only prompts
a Cardholder for a PIN when required to do so by the Chip on the Card.
4.8.C.4
PIN Pad Requirements

All new or replacement Chip-Reading Devices that accept Visa Cards or Visa Electron Cards must be
capable of accepting PINs. Road and bridge toll Merchants (MCC 4784) are exempt from this
requirement.
If a Chip-Reading Device inside the Territory only performs Parking Transactions or Vending
Transactions, that Chip-Reading Device does not have to be capable of accepting PINs.
Ferry Merchants (MCC 4111) are exempt from the requirement for new or replacement Chip-Reading
Devices that accept Visa Cards or Visa Electron Cards to be capable of accepting PINs if:
Those new or replacement Chip-Reading Devices are Unattended Acceptance Terminals and
are installed only at vehicle entrance gates;
Transactions at those Chip-Reading Devices always receive Online Authorization; and
The facility exists at one or more attended vehicle entrance gates at the same Merchant Outlet
for PIN Verification of a Chip-initiated Transaction.
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4-25
4.8.C.4.a
A Chip-Reading Device must have either of the following:
A PIN pad; or
A port capable of supporting a PIN pad.

If a Chip-Reading Device inside the Territory only performs Parking Transactions or Vending
Transactions, that Chip-Reading Device does not require either a PIN pad or a port capable of
supporting a PIN pad.
4.8.C.4.b
If a PIN pad is present and active, a Chip-Reading Device must both:
Comply with the encryption standards notified to Acquirers by Visa Europe from time
to time; and
Act on the Cardholder Verification Method List.
4.8.C.4.c
The Chip-Reading Device must be capable of supporting software to enable the functions specified in
Section 4.8.C.4.a and Section 4.8.C.4.b if either the:
Chip-Reading Device is equipped with a PIN pad port only; or
The PIN pad is inactive for Chip Transactions on Visa Cards or Visa Electron Cards.
4.8.C.4.d
If a PIN pad is active for Chip Transactions, it must be active for Chip Transactions on Visa Cards and
Visa Electron Cards.
4.8.C.5
4.8.C.5.a
An Acquirer that processes a Chip Transaction and receives Authorization for that Transaction must:
Properly identify and provide the Authorization Code in the Clearing Record;
Use one of the following POS Entry Mode codes: 05, 07, 91 or 95 (as appropriate for
that Transaction);
Ensure that all data elements that are required to authenticate the Chip Transaction are
contained in the Authorization Request and the Clearing Record, if the Acquirer is capable of
processing Full-Chip Data; and
And additionally, where that Transaction is a Visa Europe Transaction must:

Be certified by Visa Europe to demonstrate their support of Full-Chip Data;
Ensure that their Authorization services provide Full-Chip Data support within Field 55
of the Visa System message;
Identify Chip-initiated Transactions in the Clearing Record, as specified in the Visa Europe
System Manuals for those using the Visa Europe Clearing and Settlement Service and the
BASE II Clearing and Settlement Manual for those using BASE II;
Provide the Authorization Response code in the Clearing Record for Chip-initiated
Transactions that are approved Offline;
Ensure that all Authorization Requests for Chip-initiated Transactions that are processed
Online include Full-Chip Data; and
Be capable of accepting and processing Chip Cards that are VIS-Compliant and Chip
Cards that are EMV-Compliant, as specified in EMV Integrated Circuit Card Specifications
for Payment Systems.
4.8.C.5.b
An Acquirer must ensure that the Visa EMV Public Keys are replaced by any date specified by Visa
Europe.
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15 May 2013
4.8.C.6
Acquirer Liability
4.8.C.6.a
An Acquirer is liable for any loss resulting from any of its Merchants' Chip-Reading Devices where any
such Chip-Reading Device provides improper processing decisions.
4.8.C.6.b
An Acquirer is responsible for a Chip-Reading Device that provides information and processing
decisions to the Chip that are not in accordance with EMV Integrated Circuit Card Specifications for
Payment Systems, the Visa Europe Operating Regulations and the Transaction Acceptance Device
Requirements.
4.8.D
Terminals for Proximity Payment Devices
4.8.D.1
4.8.D.1.a
An Acquirer must ensure that a terminal that accepts Proximity Payments uses the correct POS Entry
Mode code, as indicated in:
For those using the Visa Europe Authorization Service and the Visa Europe Clearing and
Settlement Service the Required Message Content for Visa Europe Systems Financial Transactions
(Exhibit 3C) and Required Message Content for Visa Europe Systems Authorization Requests
(Exhibit 3D); or
For those using the V.I.P. System and BASE II the Required Message Content for VisaNet Financial
Transactions (Exhibit 3A) and Required Message Content for VisaNet Authorization Requests
(Exhibit 3B),
to identify that the Transaction is processed as one of the following, a:
Chip Transaction;
Transaction using a Magnetic Stripe Card; or
Proximity Payment.
4.8.D.1.b
Terminals for the acceptance of Proximity Payments must:
Support Offline Authorization;
Support Online Authorization, with the exception of terminals that accept Proximity Payment
Devices only as specified in Section 4.8.D.2;
Be approved by Visa Europe to process Proximity Payments;
Comply with the Visa Europe Contactless Terminal Requirements and Implementation Guide;
Not process a Transaction using the MSD path1; and
Display the Contactless Symbol, as specified in Visa Product Brand Standards.
4.8.D.1.c
Effective from 1 October 2012, Acquirers that accept Proximity Payments must be capable of
processing those Proximity Payments where the Transaction Amount is above the Cardholder
Verification Limit.
4.8.D.1.d
Acquirers must be certified by Visa Europe for the Authorization, Clearing and Settlement of Proximity
Payments.
4.8.D.2
Deployment of Terminals
Effective from 3 October 2011, a Merchant that deploys a terminal that accepts Proximity Payment
Devices only must:
Deploy such a terminal only at a turnstile, fare gate or point of boarding at a Merchant Outlet
classified with one of the following Merchant Category Codes (MCCs):
4111 - Local and Suburban Commuter Passenger Transportation, including Ferries;
4112 - Passenger Railways; or
4131 - Bus Lines;
1.
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4-27
4.8.D.3
Display at such a terminal the Contactless Symbol, and any other appropriate acceptance
marks, as specified in the Visa Product Brand Standards; and
Accept all Cards at its Merchant Outlet, with the exception of Merchant Outlets that are:
Not at a fixed location; and
Classified with one of the following Merchant Category Codes (MCCs):
4131 - Bus Lines.
Compliance with the Visa Contactless Payment Specifications
4.8.D.3.a
Any Acquirer that operates in a country where:
No Issuers have issued Proximity Payment Devices and/or no Acquirers have deployed
terminals for Proximity Payments; and
It has not itself deployed terminals for Proximity Payment prior to 1 April 2008,
must ensure that any terminals for Proximity Payments that it subsequently deploys after 1 April 2008
in that country comply with, at a minimum, the Visa Contactless Payment Specification Version 2.0.2.
4.8.D.3.b
Effective until 20 December 2011, any Acquirer that either operates in a country where Issuers have
issued Proximity Payment Devices, and/or Acquirers have deployed terminals for Proximity Payments,
prior to 1 April 2008, must ensure that any terminals that it deploys for Proximity Payments comply
with the Visa Contactless Payment Specification by 1 January 2012.
Effective from 21 December 2011, any Acquirer that either operates in a country where Issuers have
issued Proximity Payment Devices, and/or Acquirers have deployed terminals for Proximity Payments,
prior to 1 April 2008, must ensure that all new or replacement terminals for Proximity Payments that it
deploys after 1 January 2012 comply with, at a minimum, the Visa Contactless Payment Specification
Version 2.0.2.
4.8.D.3.c
Effective from 1 January 2012, all terminals that accept Proximity Payments must be capable of
processing a Transaction using the qVSDC path1.
4.8.D.3.d
Effective from 1 June 2012, Merchants who commence the acceptance of Proximity Payments must
deploy terminals for Proximity Payments that comply with either:
At a minimum, the Visa Contactless Payment Specification Version 2.1.1; or
The EMV Contactless Specification for Payment Systems Book C-3.
4.8.D.3.e
Effective from 1 January 2014, all terminals accepting Proximity Payments must comply with either:
At a minimum, the Visa Contactless Payment Specification Version 2.1.1; or
The EMV Contactless Specification for Payment Systems Book C-3.
4.8.D.4
4.8.D.4.a
Configuration of Settings
Details of data fields are defined in the Visa Contactless Payment Specification and Exhibit 9A.
Effective from 21 December 2011, an Acquirer of a terminal that accepts Proximity Payments must be
able to update on such a terminal the values of the following data fields:
Reader Contactless Floor Limit;
Reader Contactless Transaction Limit; and
Reader CVM Required Limit.
1.
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15 May 2013
4.8.D.4.b
Effective from 21 December 2011, all terminals accepting Proximity Payments and that comply with
the Visa Contactless Payment Specification Version 2.0.2, must be configured such that the value of the
Reader Contactless Transaction Limit data field is set to the applicable Cardholder Verification Limit,
as set out in Table 5-3.
4.8.D.4.c
Effective from 21 December 2011, all terminals accepting Proximity Payments and that comply with
the Visa Contactless Payment Specification Version 2.0.2, must not have the values of the following data
fields configured:
Reader Contactless Floor Limit; and
Reader CVM Required Limit.
4.8.D.4.d
Effective from 21 December 2011, all terminals that accept Proximity Payments and that comply with,
at a minimum, the Visa Contactless Payment Specification Version 2.1 or the EMV Contactless Specification
for Payment Systems Book C-3 must:
Be configured such that the values of both the Reader CVM Required Limit and the Reader
Contactless Floor Limit data fields are equal, and set to the applicable Cardholder Verification
Limit, as set out in Table 5-3; and
Not have the value of the Reader Contactless Transaction Limit data field configured.
4.8.D.5
Cardholder Verification
Effective from 21 December 2011, terminals that are capable of processing Proximity Payments where
the Transaction Amount is above the Cardholder Verification Limit must only process these payments
following successful Cardholder Verification with a valid Cardholder Verification Method as set out in
Table 5-4.
4.8.D.6
Authorization Responses
For Authorization Requests for Proximity Payments, an Acquirer must process a Pickup Response or
Referral Response as a Decline Response.
4.8.E
Unattended Acceptance Terminals
4.8.E.1
Operational Plan
Effective from 15 October 2011, Acquirers are no longer required to submit an operational plan to Visa
Europe for approval prior to activating an Unattended Acceptance Terminal.
4.8.E.2
The Authorization Response relating to a Transaction conducted at an Unattended Acceptance
Terminal is not valid if the Authorization amount is less than the Transaction Amount.
An Acquirer that installs Unattended Acceptance Terminals must:
Identify each Transaction initiated at an Unattended Acceptance Terminal, as specified in the

Europe Clearing and Settlement Service or the VisaNet Manuals for those using the V.I.P.
System and BASE II;
Ensure that the Unattended Acceptance Terminal:

Reads track one or track two of the Magnetic Stripe or processes a Visa Smart
Payment;
Does not dispense cash (unless it is an ATM) or Scrip;
Displays the Merchant name and customer service telephone number;
Is capable of providing a Transaction Receipt (except in the case of Telephone Service
Transactions at an Unattended Acceptance Terminal),
For Vending Transactions, the Unattended Acceptance Terminal does not have to provide
a Transaction Receipt to the Cardholder;
Informs the Cardholder that a Transaction Receipt is available upon request if a receipt is
not provided automatically (except in the case of Vending Transactions); and
Notifies the Cardholder that the Card has been retained, when the terminal is capable of
retaining an invalid or expired Card.
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4.8.E.2.a
Effective from 15 October 2011, Transactions at an Unattended Acceptance Terminal require neither
Authorization nor Cardholder Verification if all the following are true:
The Unattended Acceptance Terminal performs Transactions for the following MCCs only:
4112 - Passenger Railways;
4131 - Bus Lines;
7523 - Parking Lots and Garages;
The Unattended Acceptance Terminal does not accept Visa Electron Cards;
The Account Number, Transaction Date and Transaction Amount are captured;
The Service Code, the Account Number and the expiry date are validated;
The Transaction Amount is less than or equal to:

US $25, or local currency equivalent, for Transactions initiated with a Magnetic Stripe
outside the Territory;
US $40, or local currency equivalent, for Chip-initiated Transactions outside the
Territory;
40, or local currency equivalent, for Transactions initiated with a Magnetic Stripe inside
the Territory; or
40, or local currency equivalent, for Chip-initiated Transactions inside the
Territory; and
The Transaction is not completed if the Account Number is invalid or if the Card has
expired.
4.8.E.2.b
Effective from 15 October 2011, an Acquirer deploying an Unattended Acceptance Terminal that is
capable of accepting PINs must ensure that the Unattended Acceptance Terminal:
Accepts PINs, as specified in the PIN Management Requirements Documents; and
Is capable of communicating the following information to the Cardholder:

Card invalid for this service;
Service unavailable now; and
Invalid PINre-enter.
4.8.E.2.c
Effective from 15 October 2011, an Unattended Acceptance Terminal is not required to have the ability
to retain Cards. If it does have this ability, an Acquirer must ensure that the Unattended Acceptance
Terminal only retains a Card upon the specific request of the Issuer. If a Card is retained, the Acquirer
or the Merchant must:
Log it under dual custody immediately after removal from the terminal; and
Render it unusable and return it to the Issuer. If the Card bears a Chip, the Chip must not be
damaged.
4.8.E.3
EMV Compliant Unattended Acceptance Terminals

An Unattended Acceptance Terminal that is EMV-Compliant and Chip-Reading only, can be deployed
if all of the following conditions are met:
The facility exists for holders of Cards bearing only a Magnetic Stripe to make Transactions at
the same location;
That Service Codes are examined and acted upon correctly;
If a Chip Card that is EMV-Compliant cannot be read, an Unattended Acceptance Terminal

with Online-Only capability may complete the Transaction using the Magnetic Stripe Data;
If a Chip Card that is EMV-Compliant cannot be read, an Unattended Acceptance Terminal

with Offline-Only capability must not complete the Transaction using the Magnetic Stripe
Data; and
Road and bridge toll Merchants (MCC 4784) are exempt from the requirement of being
capable of accepting PINs.
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15 May 2013
4.8.E.4
Risk Control Procedures
4.8.E.4.a
Visa Europe may designate the risk control procedures most appropriate for the application proposed
in the operational plan.
4.8.E.4.b
If the proposed Unattended Acceptance Terminal is capable of accepting PINs, the Acquirer must
deploy a PIN Entry Device that complies with the Payment Card Industry (PCI): Encrypting PIN PAD
(EPP) Security Requirements Manual Version 1.0 or later.
4.8.E.4.c
The Cardholder Verification Method transmitted in the Presentment (TCR0) must be retained by
Issuers and included in the Chargeback and the fraud information message (TC40).
4.8.E.5
Identification of Transactions
Transactions originating in an Unattended Environment that cannot support the full characteristics of
Transactions originating in the Face-to-Face Environment must be flagged as unattended as specified
in Required Message Content for Visa Europe Systems Financial Transactions (Exhibit 3C) for those using
the Visa Europe Authorization Service Required Message Content for VisaNet Financial Transactions
(Exhibit 3A) for those using the V.I.P. System.
Table 4-4 describes actions that are possible in either a Face-to-Face Environment, Semi-Attended
Environment or an Unattended Environment.
Table 4-4
Classification of Attended/Semi-Attended/Unattended Transactions
Action
Face-to-Face
Environment
Semi-Attended
Environment
Unattended
Environment
Signature checking
Capable
Capable
Not capable
Visual checking of Card

details
Capable
Capable
Not capable
Referral processing
Capable
Not Capable
Not capable
Fallback beyond
Magnetic Stripe
Capable
Not Capable
Not capable
Card capture or Card

pick-up
Capable
Not Capable
Dependent on device
architecture and local
rules
Code 10 supported
Capable
Not Capable
Not capable
An Unattended Acceptance Terminal must be identified in both the Authorization Request and
Clearing Record, as specified in the Visa Europe System Manuals for those using the Visa Europe
Authorization Service and Visa Europe Clearing and Settlement Service and the VisaNet Manuals for
those using the V.I.P. System and BASE II.
4.8.E.6
Automated Fuel Dispensers

An Automated Fuel Dispenser deployed inside the Territory must:
Be an Unattended Acceptance Terminal;
Process Transactions using Merchant Category Code 5542;
Authorize all Transactions using Online Authorization; and
Read and transmit the entire contents of the Magnetic Stripe (including the Card Verification
Value, if applicable).
4.8.E.7
Status Check Authorizations

An Automated Fuel Dispenser may transmit a Status Check Authorization for a currency unit of one for
Visa Europe Transactions.
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4-31
4.8.E.7.a
For International Transactions, an Acquirer must allow a Merchant who deploys an Automated Fuel
Dispenser that is a Chip-Reading Device to obtain a Status Check Authorization for US $100, or local
currency equivalent.
For Visa Europe Transactions, that are Chip-initiated Transactions, an Acquirer must allow a Merchant
who deploys an Automated Fuel Dispenser that is a Chip-Reading Device, to obtain, a Status Check
Authorization for US $100, or local currency equivalent.
4.8.E.7.b
For International Transactions, an Acquirer must allow a Merchant who deploys an Automated Fuel
Dispenser to obtain a Status Check Authorization for US $75, or local currency equivalent.
For Visa Europe Transactions, an Acquirer must allow a Merchant who deploys an Automated Fuel
Dispenser to obtain a Status Check Authorization for US $75, or local currency equivalent.
4.8.E.8
4.8.E.8.a
4.8.E.9
Prepaid Card Transaction Requirements

A Transaction for the purchase of a Prepaid Card at an Unattended Acceptance Terminal must:
Have a Zero Floor Limit;
Be processed as a retail purchase; and
Include the Prepaid Card indicator that is present in the Authorization Request in the Clearing
Record, as specified in BASE II Record Requirements (Exhibit 2L) and the Visa Europe System
Manuals for those using the Visa Europe Clearing and Settlement Service and the VisaNet
Manuals for those using BASE I and BASE II.
Unattended Acceptance Terminals that Perform Cardholder-Activated Transactions Type A
4.8.E.9.a
Effective until 14 October 2011, all Unattended Acceptance Terminals that support
Cardholder-Activated Transactions Type A inside the Territory must be registered with Visa Europe.
4.8.E.9.b
Effective until 14 October 2011, when an Unattended Acceptance Terminal performs a

Cardholder-Activated Transactions Type A, it must:
Record the Account Number, Transaction Date and Transaction Amount;
Validate the Service Code, the Account Number and the expiry date;
Limit the Transaction Amount to a maximum of:

US $40 or local currency equivalent for an International Transaction; or
40, or local currency equivalent for a Visa Europe Transaction; and
Not complete the Transaction if the Account Number is invalid or if the Card has expired.
4.8.E.9.c
Effective until 14 October 2011, unless granted written permission by Visa Europe, an Acquirer must
ensure that its Unattended Acceptance Terminals must not perform Cardholder-Activated
Transactions Type A for any Merchant categories except:
4112 - Passenger Railways;
4131 - Bus Lines;
7523 - Parking Lots and Garages.
4.8.E.9.d
Effective until 14 October 2011, an Acquirer must ensure that its Unattended Acceptance Terminal
must not accept Visa Electron Cards for Cardholder-Activated Transactions Type A.
4.8.E.10
4.8.E.10.a
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Unattended Acceptance Terminals that Perform Cardholder-Activated Transactions Type B

Effective until 14 October 2011, all Unattended Acceptance Terminals that support
Cardholder-Activated Transactions Type B inside the Territory must be registered with Visa Europe.

15 May 2013
4.8.E.10.b
4.8.E.11
Effective until 14 October 2011, when an Unattended Acceptance Terminal performs CardholderActivated Transaction Type B, an Acquirer must ensure that it:
For International Transactions, limits the Transaction Amount to US $100 (except in the case
of In-Transit Terminals) or local currency equivalent; or
For Visa Europe Transactions (excluding In-Transit Transactions, Parking Transactions, and
Vending Transactions), limits the Transaction Amount to 100 or local currency equivalent;
For Parking Transactions, limits the Transaction Amount to the Parking Transaction limit as
defined in Section 5.4.G.
For Vending Transactions, limits the Transaction Amount to the Vending Transaction limit as
defined in Section 5.4.H.
Requests Authorization for all such Transactions;
For Cards that do not have a Chip, the terminal must read and transmit the entire contents of
the Magnetic Stripe (including the Card Verification Value, if applicable); and
Only retains Cards at the specific request of the Issuer in accordance with applicable Card
retention procedures, as specified in Section 4.18.A.3.
Unattended Acceptance Terminals that Perform Cardholder-Activated Transactions Type C
4.8.E.11.a
Effective until 14 October 2011, when an Unattended Acceptance Terminal performs a

Cardholder-Activated Transaction Type C, an Acquirer must ensure that it:
Accepts PINs, as specified in the PIN Management Requirements Documents; and
Is capable of conveying the following information to the Cardholder:

Card invalid for this service;
Service unavailable now; and
Invalid PINre-enter.
4.8.E.11.b
Effective until 14 October 2011, an Unattended Acceptance Terminal that performs

Cardholder-Activated Transaction Type C is not required to have the ability to retain Cards. If it does
have this ability, an Acquirer must ensure that the Unattended Acceptance Terminal shall only retain a
Card upon the specific request of the Issuer. If a Card is retained the Acquirer or the Merchant must:
Log it under dual custody immediately after removal from the terminal; and
damaged.
4.8.E.11.c
Effective until 14 October 2011, deployers of Unattended Acceptance Terminals that are EMVCompliant and perform Cardholder-Activated Transactions Type C are not required to register these
programs with Visa Europe.
4.9
AUTHORIZATION REQUIREMENTS
4.9.A
Floor Limits
4.9.A.1
Visa Floor Limits
4.9.A.1.a
An Acquirer must ensure that its Merchants obtain Authorization for Transaction Amounts above the
relevant Floor Limit for the Transaction. See Appendix C, Maximum Authorized Floor Limits.
4.9.A.1.b
For Chip Transactions, Offline Authorization is allowed provided that the Transaction Amount does not
exceed the Floor Limits specified for Chip Transactions.
4.9.A.1.c
Visa Europe shall determine and set maximum Floor Limits for Merchant Outlets.
4.9.A.1.d
An Acquirer may set floor limits that are higher than the Floor Limits, but it does so at its own risk.
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4.9.A.1.e
4.9.B
For countries where the Floor Limit is shown in US dollars in the document notified to Acquirers by
Visa Europe, a Transaction is considered to have exceeded the Floor Limit if the local currency
equivalent value of the Transaction is greater than the value of the Floor Limit shown.
General Authorization Requirements

An Acquirer must provide Authorization Request and Authorization Response services to its own
Merchants, including Authorization for Manual Cash Disbursements at any of the Acquirer's
Branches.
4.9.B.1
4.9.B.1.a
An Acquirer must participate in the International Automated Referral Service for International
Transactions and comply with the International Automated Referral Service User's Guide.
4.9.B.1.b
An Acquirer may use the International Automated Referral Service for Domestic Transactions and
Visa Europe Transactions.
4.9.B.2
Data Quality Requirements
4.9.B.2.a
An Acquirer must ensure that all Authorization Requests routed to VisaNet contain complete and
valid data, as specified by the VisaNet Manuals.
4.9.B.2.b
An Acquirer must ensure that all Authorization Requests routed to Visa Europe Systems contain
complete and valid data, as specified by the Visa Europe System Manuals.
4.9.B.3
Hours of Authorization
4.9.B.3.a
An Acquirer must provide Authorization services, 24 hours a day, seven days a week, using one of the
following:
The Acquirer directly;
Another Visa System Processor; or
Other means approved by Visa Europe.
4.9.B.3.b
An Acquirer must process Authorizations for all International Transactions through VisaNet.
4.9.B.3.c
Visa Europe Acquirers are not required to process Visa Europe Transactions through the Visa System.
4.9.B.3.d
Visa Europe Acquirers who do not process Visa Europe Transactions through Visa Systems must
submit a daily transmission file detailing these Transactions, excluding Domestic Transactions, to Visa
Europe for fraud management and monitoring purposes.
4.9.B.4
Transaction Currency Conversion Requirements
4.9.B.4.a
For International Transactions an Acquirer must always express its Authorization Request in the
Transaction Currency or in US dollars.
4.9.B.4.b
For Visa Europe Transactions an Acquirer must submit Authorization Requests in the Transaction
Currency.
4.9.B.4.c
For Visa Cards or Visa Electron Cards, if the Acquirer converts the currency of the amount for which it
is seeking Authorization in accordance with Section 4.9.B.4.a, it must use a generally accepted
Currency Conversion Rate.
4.9.B.4.d
An ATM Acquirer must submit each Authorization Request for an ATM Transaction in the Transaction
Currency.
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15 May 2013
4.9.B.5
Receipt of Authorization Requests

A Member must receive Authorization Requests in its Billing Currency.
4.9.B.6
Dynamic Currency Conversion Requirements

Prior to offering Dynamic Currency Conversion, an Acquirer must register in writing with Visa Europe
that it or one of its Merchants Merchant Outlets or agents intends to offer Dynamic Currency
Conversion and must provide the name and location of any Merchant Outlet or agent that will be
providing Dynamic Currency Conversion. An Acquirer must also register any additional Merchant
Outlet that subsequently offers Dynamic Currency Conversion with Visa Europe.
An Acquirer must register each Merchant Outlet for which it processes Transactions with Dynamic
Currency Conversion, regardless of whether the Acquirer provides, directly or indirectly, Dynamic
Currency Conversion to that Merchant Outlet.
4.9.B.7
Computer Interface Requirements
4.9.B.7.a
An Acquirer must establish a computer interface between its processing system, or that of its
designated third party processor, and the Visa Europe Authorization Service, as specified in the Visa
Europe System Manuals, if it receives either:
An average of more than 5,000 Authorization Requests monthly in any three consecutive
months from other Members or Processors; or
Any Authorization Requests generated by a Point-of-Transaction Terminal from its

Merchants or other Members for which it provides Authorization services.
4.9.B.7.b
Within 90 calendar days of notifying Visa Europe that either of the above conditions exists, the
Acquirer must submit to Visa Europe a reasonable schedule for establishing its computer interface.
4.9.B.8
Authorization Routing
4.9.B.8.a
If an Acquirer chooses to use the account range table provided by Visa Europe to determine the
routing of an Authorization Request, it must use the account range table to validate Cards and must
install and use the table within six business days of its receipt from Visa Europe.
4.9.B.8.b
An Acquirer must not distribute the account range tables used for Authorization routing without the
prior written consent of Visa Europe.
4.9.B.9
Authorization Rejection
4.9.B.9.a
An Acquirer must not selectively reject or decline Authorization Requests based on an internally
developed table of BINs or Account Numbers.
4.9.B.9.b
An Acquirer must not develop tables of BINs or Account Numbers using the Visa Interchange
Directory.
4.9.B.10
Authorization Reversals
4.9.B.10.a
An Acquirer that receives an Authorization Reversal from one of its Merchants must accept that
Authorization Reversal and forward it to Visa Inc, in the case of an Acquirer who is a Customer, and
Visa Europe, in the case of an Acquirer who is a Member.
4.9.B.10.b
An Acquirer must process an Authorization Reversal for an Online Financial Transaction if either the:
Acquirer, Merchant or terminal did not receive an Authorization Response; or
The Transaction is subsequently voided or cancelled.
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4.9.B.11
Excessive Authorization Requests

Effective on or after 8 March 2013, for Visa Europe Transactions, an Acquirer must ensure that a
Merchant does not submit excessive Authorization Requests following a Cardholder payment that has
received a Decline Response.
4.9.B.12
Local Authorization Services for International Airlines

Authorization support, as specified in Section 4.9.B.3, must be available to International Airlines on a
primary and backup basis.
4.9.B.13
Partial Authorization Service

An Acquirer that offers Partial Authorization to its Merchants must:
Include the Partial Authorization indicator in the Authorization Request for a Transaction
using a Prepaid Card, as specified in the Visa Europe Prepaid Card Products Member
Implementation Guidelines;
Upon receipt of a Partial Authorization, immediately submit an Authorization Reversal if the

Cardholder elects not to complete the Transaction;
After receiving a Partial Authorization, ensure that the Transaction Amount submitted in the
Clearing Record is for no more than the amount approved in the Partial Authorization; and
Comply with the requirements as specified in the VisaNet Manuals, for those using BASE I and
BASE II, and the Visa Europe System Manuals, for those using the Visa Europe Authorization
Service or the Visa Europe Clearing and Settlement Service.
4.9.B.14
Visa Account Updater And Stop Service
4.9.B.14.a
Acquirers that participate in the Visa Account Updater and Stop Service must enrol their Merchants if
either:
The Merchant flags Recurring Transactions using the Transaction Indicator for a Recurring
Transaction (RT); or
The Merchant is assigned an Merchant Category Code (MCC) of 5968 (Direct

MarketingContinuity/Subscription Merchants).
4.9.B.14.b
Acquirers must ensure that enrolled Merchants:
Check the Visa Account Updater (VAU) to refresh Card details on at least a monthly
basis; and
Action stop instructions before seeking an Authorization on each Recurring Transaction.
4.9.C
Exceptions for Manual Authorizations
4.9.C.1
Manual Authorization RequirementsAuthorizations Not Sent to the Issuer

An Acquirer must comply with Section 4.9.C.1.a to Section 4.9.C.1.c for Manual Authorization Requests:
Where the Transaction Amount is below either the Interchange Authorization Limit or the
relevant Floor Limit, whichever is greater; and
Where the Acquirer does not forward the Authorization Request to the Issuer.
4.9.C.1.a
If an Account Number appears in an Acquirer's Acquirer Activity File, that Acquirer must obtain
Authorization from the Issuer, if either the:
Acquirer received a Decline Response in relation to that Account Number during the previous
15 calendar days; or
The proposed Transaction Amount, together with other Transactions using that Card made
with that Acquirer on the same day, exceed the Interchange Authorization Limit.
4.9.C.1.b
If an Account Number does not appear on the version of the Exception File which has been delivered
to the Acquirer on CD-ROM or accessed online, that Acquirer must either obtain Authorization for
that Transaction from the Issuer or decline the Transaction and send a Decline Response to the
Merchant.
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15 May 2013
4.9.C.1.c
The Acquirer must maintain a record of each Authorization Response for a minimum of 15 calendar
days in its Acquirer Activity File.
4.9.C.1.d
If an Acquirer wishes to process a Manual Authorization Request, the Acquirer must contact the
Issuer to make a Manual Authorization Request by telephone, fax or effective until 14 November 2011
telex, as specified in the Issuers Visa Interchange Directory Update Form (Exhibit 4F).
4.9.C.1.e
Where a Manual Authorization Request is forwarded by the Acquirer to the Issuer, the Acquirer must
maintain a record of each Authorization Response on the Acquirer Activity File for a minimum of 15
calendar days.
4.9.C.2
Authorization Procedures
4.9.C.2.a
An Acquirer must contact the Issuer with a Manual Authorization Request under any of the following
conditions:
The Transaction Amount together with other Transactions on the same Account Number
made with that Acquirer on the same day exceeds the Interchange Authorization Limit set by
the Issuer or the applicable Floor Limits, as specified in Appendix C, "Maximum Authorized Floor
Limits". The minimum Interchange Authorization Limit is US $350 for Retail Transactions and
US $150 for Manual Cash Disbursements; or
A Merchant has notified its Acquirer that:

It questions the validity of the Card or that it is suspicious about a Transaction;
A Cardholder wishes to make a purchase in person (not a Mail/Phone Order
Transaction), but does not have his Card;
A Cardholder presents an Expired Card; or
A Cardholder presents a Card with a blank signature panel.
4.9.C.2.b
If the Issuer gives the Acquirer an Authorization Response to a Manual Authorization Request, it shall
contain a Manual Authorization Code. The Acquirer shall send that Manual Authorization Code on to
the Merchant.
4.9.C.2.c
The Merchant must enter this Manual Authorization Code on the Transaction Receipt.
4.9.C.2.d
An Acquirer or Merchant that obtains a Manual Authorization for a Transaction and subsequently
cancels the Transaction (for any reason) must notify the Issuer of the cancellation.
4.9.C.2.e
If a Transaction originating at an Authorization-Only Terminal does not require Authorization, the

Acquirer must use the substitute Authorization Code "0000N" in the Clearing Record.
4.9.C.3
International Exception File

When performing a Manual Authorization Request where the Acquirer does not forward that
Authorization Request to the Issuer, the Acquirer must consult the version of the Exception File which
has been delivered to the Acquirer on CD-ROM or is accessed online. If the Account Number:
Appears in the relevant versions of the Exception File, the Acquirer must instruct the Merchant
to take the appropriate action according to the pre-determined Authorization Response; and
Does not appear in the relevant versions of the Exception File, the Acquirer must consult its
Acquirer Activity File and if the Account Number appears on the Acquirer Activity File, the
Acquirer must instruct the Merchant to accept or decline the Transaction based on the
information in that Acquirer Activity File.
4.9.D
Emergency Authorization Procedures
4.9.D.1
Use of Emergency Authorization Procedures
4.9.D.1.a
15 May 2013
An Acquirer must follow the emergency Authorization procedures set out in Section 4.9.D.2, if it
cannot transmit an Authorization Request to VisaNet due to a communications failure.

4-37
4.9.D.1.b
An Acquirer must not use these emergency Authorization procedures:
For more than four hours; or
If any other means of electronic interface with Visa Europe is available.
4.9.D.1.c
Where, in relation to ATM Cash Disbursements or Transactions at Unattended Acceptance Terminals

that are required to request Authorization for that Transaction, the Acquirer cannot transmit
Authorization Requests, the Acquirer must transmit a "service unavailable now" Authorization
Response to the terminal in reply to the Authorization Request.
4.9.D.2
Emergency Procedures
4.9.D.2.a
If the Transaction Amount is greater than or equal to US $150, the Acquirer must contact the Issuer by
telephone, fax or effective until 14 November 2011 telex, for Authorization, as specified in
Section 4.9.C.2.
4.9.D.2.b
If the Transaction Amount is less than US $150, the Acquirer need not contact the Issuer. The Acquirer
must both:
Review the appropriate Card Recovery Bulletin; and
Provide the Merchant with an Authorization Code ending in x if the Account Number does
not appear on the Card Recovery Bulletin.
If the Account Number appears on the Card Recovery Bulletin, the Acquirer must send a Decline
Response to that Authorization Request.
4.9.E
Stand-In ProcessingNon-Visa Transactions

Visa Europe may process Gateway Transactions through the Visa Europe Authorization Service on
behalf of an issuer if the authorization processing service associated with the payment devices issued
by that issuer is unavailable.
Neither Visa Inc. nor Visa Europe shall be responsible for losses resulting from transactions authorized
by VisaNet on behalf of issuers, save where Visa Inc. or Visa Europe has entered into a contract with a
third party for the purpose of using the Visa System for the processing and routing of such transactions,
in which circumstances that contract shall govern liability.
4.10
CASH DISBURSEMENTS
4.10.A
Manual Cash Disbursements

A Member, excluding any Issuer participating in the Visa Electron Card Program or the Plus Program
only, must make Manual Cash Disbursements to other Issuers' Cardholders, and to Cardholders of
issuers who are Customers, from all of its Branches in accordance with that Issuer's cash disbursement
policy.
4.10.A.1
Proprietary Cards Bearing The Plus Symbol

A Proprietary Card bearing the Plus Symbol must not be used for Manual Cash Disbursements.
4.10.A.2
Terminal Capability
4.10.A.2.a
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All newly installed or upgraded devices that accept Visa Cards and Visa Electron Cards must be EMVCompliant, as set out in Section 4.8.A.

15 May 2013
4.10.A.2.b
4.10.A.3
An Acquirer inside the Territory that performs Manual Cash Disbursements must ensure that its ChipReading Devices that offer Manual Cash Disbursements:
Are EMV-Compliant, support Signature if present in the Cardholder Verification Method

List;
Support one of the following:

Enciphered PIN Verified Online; or
Plaintext PIN Verified Offline and Enciphered PIN Verified Offline;
Support EMV-Online Card Authentication Cryptogram for all Manual Cash

Disbursements; and
Do not support No CVM required if present in the Cardholder Verification Method List.
Chip Fallback
If a Chip Card that is EMV-Compliant cannot be read at a Chip-Reading Device, the Transaction may
be completed with a positive Online Authorization using Magnetic Stripe Data.
If Online Authorization cannot be obtained, the Transaction cannot be completed at the Chip-Reading
Device.
4.10.A.4
Display of Marks
An Acquirer must display the appropriate Licensed Marks to indicate which Cards are accepted for
Manual Cash Disbursements.
4.10.A.5
Maximum Manual Cash Disbursement Amount

If an Acquirer establishes a maximum Manual Cash Disbursement amount, such maximum Manual
Cash Disbursement amount must be no less than US $5,000 or local currency equivalent, per day, per
Cardholder.
4.10.A.6

An Issuer will pay a Cash Disbursement Fee to an Acquirer performing a Cash Disbursement, as
specified in Chapter 8, "Fees".
4.10.A.7
Proximity Payments
4.10.A.7.a
Manual Cash Disbursements using a Proximity Payment Device must:
Be authorized Online; and
Have Cardholder Verification performed successfully using a valid Cardholder Verification

Method, as set out in Table 5-4.
4.10.A.7.b
Effective from 1 March 2012, Manual Cash Disbursements are not permitted on Portable Payment
Devices.
4.10.A.8
Visa Drive Cards
4.10.A.8.a
Cash Disbursements are not permitted on Visa Drive Cards that are standard Cards or extra Cards.
4.10.A.8.b
Cash Disbursements are permitted on Visa Drive Cards that are open Cards.
4.10.B
Transaction Processing Requirements
4.10.B.1
Uniform Services
An Acquirer must both:
Accept all Cards properly presented for payment; and
Offer and render services uniformly to all Cardholders.
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4-39
4.10.B.2
Validation of Cardholder Identity

An Acquirer must ensure that its Merchants validate the Cardholders identity, as specified in
Section 5.1.D.
4.10.B.3
Floor Limit and Terminal Requirements
4.10.B.3.a
Manual Cash Disbursements have a Zero Floor Limit.
4.10.B.3.b
Where an Acquirer accepts Visa Electron Cards, the Acquirer must use a Point-of-Transaction
Terminal with Electronic Capability.
4.10.B.4
Transaction Currency
Except in the case of Merchant sales of Foreign Currency, including Travelers Cheques, the Transaction
Currency for a Manual Cash Disbursement or an ATM Cash Disbursement must be the:
Currency dispensed as a result of that Transaction;
Currency in the Authorization Request; and
Currency presented into Interchange.
4.10.B.5
Fee Disclosure
A Transaction Receipt for a Manual Cash Disbursement must inform the Cardholder that the Issuer
may assess a Cash Disbursement Fee or set-up charge for the Manual Cash Disbursement.
4.10.B.6
Prohibition
An Acquirer must not add any surcharge to a Manual Cash Disbursement Transaction, unless local law
expressly requires that a Member be permitted to impose a surcharge. Any surcharge amount, if
allowed, must be included in the Transaction Amount and not collected separately.
4.10.C
Non-Member Cash Disbursements
4.10.C.1
Non-Member Banks
An Acquirer may allow a non-Member bank that is eligible for membership in Visa Europe to make
Cash Disbursements if all of the following are true:
The Visa Europe Board has approved the applicable country and the Members principal place
of business is within that country;
Non-Member locations are within that approved country;
Visa Europe has given its written approval for such Cash Disbursements; and
The Acquirer assumes full responsibility for compliance with the Visa Europe Articles of
Association, Membership Regulations and Bylaws and Visa Europe Operating Regulations.
4.10.C.2
Non-Member Cash Disbursements in Greece

Members in Greece may apply to the Visa Europe Board for approval for non-Members to make Cash
Disbursements, or to offer cash disbursement facilities, at the international airport in Athens, Greece.
Members in Greece may not apply to the Visa Europe Board for approval for non-Members to make
Cash Disbursements at any other location in Greece.
4.10.D
Cheque Acceptance
4.10.D.1
General
4.10.D.1.a
A Member must accept and encash all Travelers Cheques denominated in currencies usually
exchanged by that Member.
4.10.D.1.b
Member's encashment policy must be as favourable for Travelers Cheques as for other travelers
cheques.
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15 May 2013
4.10.D.1.c
4.10.D.2
Visa Europe guarantees to the Member that it will reimburse that Member for the amount of the
Travelers Cheque if the Member complies with the encashment procedure Section 4.10.D.2.
Encashment Procedure
4.10.D.2.a
When encashing a Travelers Cheque, a Member must both:
Witness the customer countersigning the Travelers Cheque in the lower left signature
area; and
Compare the countersignature with the signature appearing in the upper right signature area.
If the signatures appear to have been made by the same person, the Member must accept the
Travelers Cheque.
4.10.D.2.b
If the Member is uncertain as to the similarity of the signatures, it may request that the person
presenting the Travelers Cheque sign the Travelers Cheque on the back and provide identification that
contains a signature. If the Member is satisfied that the signature on the identification is sufficiently
similar to the signature on the back of the Travelers Cheque, it may accept the Travelers Cheque.
4.10.E
Chip Card Acceptance

The Card and Cardholder must be present for all Chip Transactions.
If a Chip Transaction is declined by the Issuer, the Transaction must not be processed by any other means.
If the Chip or Chip-Reading Device is inoperable, the Merchant must obtain Online Authorization using
the Magnetic Stripe. If the Magnetic Stripe cannot be read, or if Online Authorization is not available,
existing Card acceptance and Transaction processing procedures apply.
4.11
4.11.A
ATM ACQUIRER REQUIREMENTS

A Member can decide whether all, some or none of its ATMs participate in the Visa Global ATM
Program. Only an ATM owned, leased or controlled by a Member is eligible for participation in the Visa
Global ATM Program. A Member that sponsors a third party to deploy or operate an ATM participating
in the Visa Global ATM Program must ensure that it meets all obligations specified in Section 1.14.E, and
that its ATMs comply with the applicable Visa Europe Operating Regulations.
4.11.B
ATM Acquirer Requirements
4.11.B.1
Certification Requirements
Before acting as an ATM Acquirer, an Acquirer must be certified by Visa Europe.
ATM Acquirers must demonstrate their support of Full-Chip Data, as specified in the EMV Integrated
Circuit Card Terminal Specification for Payment Systems and the Visa Europe Operating Regulations.
4.11.B.2
EMV Compliant
All newly-installed ATMs inside the Territory that accept Visa Cards and Visa Electron Cards must be
EMV- Compliant.
4.11.B.3
Service Codes Processing Requirements

An ATM Acquirer must ensure that all ATMs inside the Territory that are EMV-Compliant examine
and act upon Service Codes correctly, as specified in the Payment Technology Standards Manual.
4.11.B.4
V PAY
4.11.B.4.a
15 May 2013
Processing Transactions
All Acquirers inside the Territory must ensure that they are capable of processing ATM Transactions
made with any Card bearing the V PAY Brand Mark.

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4.11.B.4.b
The V PAY Brand Mark at ATMs

All newly installed ATMs inside the Territory must display the V PAY Brand Mark.
All ATMs inside the Territory that are EMV-Compliant and display the Visa Brand Mark must also
display the V PAY Brand Mark.
4.11.C
Card Acceptance Requirements

A Visa/Plus ATM must accept all valid Cards.1 2 3 4
4.11.D
ATM Acceptance Technology Requirements
4.11.D.1
Account Numbers
4.11.D.1.a
A Visa/Plus ATM and a Members ATM processing system must be able to accept all valid
International Organization for Standardisation Account Numbers 11-19 digits long, beginning with any
numeric digit.
4.11.D.1.b
All Point-of-Transaction processing systems (including ATMs) inside the Territory must be able to
accept all 11-19 digit Account Numbers that contain a valid six-digit BIN.
4.11.D.2
Chip-initiated ATM Authorization Requirements

If a Chip Card cannot be read, the ATM may complete the Transaction by reading the Magnetic
Stripe.
4.11.D.3
PIN Acceptance
An ATM Acquirer must be able to process PINs that are either four digits, five digits or six digits long.
4.11.E
International ATM Interchange Reimbursement Fees
4.11.E.1
International ATM Interchange Reimbursement Fee Structure

An ATM Acquirer receives an Interchange Reimbursement Fee for ATM Transactions where the
Acquirer is inside the Territory and Issuer is outside the Territory and vice versa based on a tier
structure, as shown in Table 4-5.
Table 4-5
4.11.E.2
4.11.E.2.a
Tier
Level of Service
Tier I
Basic ATM service
Tier II
Enhanced ATM functionality and service
Tier Requirements
A tier I ATM Acquirer must do all of the following:
Provide the basic cash withdrawal services;
Accept all valid Cards;
Use the Multicurrency Service for Authorization Requests; and
Use the routing tables provided by Visa Europe for Transaction routing.
1.
2.
3.
4.
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International ATM Interchange Reimbursement fee Tier Structure
A variance to this requirement applies in the Canada Region.

An ATM Acquirer certified to accept Visa Cards may selectively deny access to its ATMs if the Card presented is both
issued to residents of the country where the ATM is located and billed in the local currency.
An ATM with restricted access must display language with the Visa Brand Mark that both identifies the ATM Acquirer and
describes Card acceptance or the nature of any restrictions, as specified in Chapter 10, "Card and Marks Requirements", the
Visa Global ATM Member Guide, or the Visa Product Brand Standards.
At the discretion of Visa Europe, an ATM Acquirer that accepts Cards bearing the Plus Symbol may selectively deny access
to its ATMs.

15 May 2013
4.11.E.2.b
4.11.E.3
A tier II ATM Acquirer must provide all the tier I functions, and comply with all of the following:
Participate in the Card Verification Service;
Offer customer account selection options, as specified in the Visa Global ATM Member
Guide; and
Either:
Use the Custom Payment Service and be certified by Visa Europe for Deferred Clearing
Processing; or
Participate in Online Financial Processing
Tier II Qualification
4.11.E.3.a
An ATM Acquirer must complete certification confirming that it meets all standards for all ATMs, as
specified in rules from the Global ATM Member Guide.
4.11.E.3.b
All Chip Transactions originating at an ATM must contain a POS Entry Mode code value of "05".
4.11.E.3.c
Only Country-to-Country Transactions that use the Custom Payment Service qualify for the tier II
interchange fee.
4.11.E.4
Tier III Qualification

For Visa Europe Transactions, tier III fees are not applicable to Cash Disbursements at ATMs.
4.11.F
4.11.F.1
ATM Acquirer Requirements
4.11.F.1.a
A new ATM Acquirer (excluding an Acquirer that processes through a Processor with an existing
Access Point) must process ATM Transactions using the Single Message System.
4.11.F.1.b
An ATM Acquirer (including an Acquirer that processes ATM Transactions through a Processor with
an Access Point) must both:
Be certified to use, and use either of the following:

Single Message System; or
Custom Payment Service/ATM; and
Meet all tier II requirements specified in the Visa Global ATM Member Guide.
An ATM Acquirer will only receive the International ATM Cash Disbursement Fee if these two
specifications are met.
4.11.F.1.c
If an ATM Acquirer does not meet the tier II standards, as specified in the Visa Global ATM Member
Guide, Visa Europe may, at its discretion, remove the ATM Acquirer from the tier II level.
4.11.F.2
Fees
Where an ATM Acquirer does not meet the tier II requirements set out in the Visa Global ATM Member
Guide, that ATM Acquirer shall pay an Issuer a rebate for the International ATM Cash Disbursement
Fee as specified in the Visa Europe Operating Regulations.
4.11.F.3
Technology Requirements
4.11.F.3.a
An ATM Acquirer must ensure that the entire unaltered contents of track two of the Magnetic Stripe
or the Magnetic Stripe Image from the Chip on the Card is read and transmitted.
4.11.F.3.b
An ATM Acquirer must ensure that all Chip-reading ATMs:
Support "Online PIN"; and
Do not support "Signature" or "No CVM (Cardholder Verification Method) required"; or
Do not support Offline PIN.
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4.11.F.4
Clearing Processing
4.11.F.4.a
An ATM Transaction cleared through the Visa System must have been authorized through either the
Visa Europe Authorization Service or the V.I.P. System.
4.11.F.4.b
An ATM Acquirer must ensure that the information in the Authorization and Clearing messages
matches the:
Account Number;
Transaction Authorization Code;
Acquirers BIN;
Transaction Amount;
Account selection processing code; and
Merchant Category Code.
4.11.F.5
ATM Expiry Date Editing
4.11.F.5.a
An ATM Acquirer must not return or decline an ATM Transaction based on the expiry date of the
Payment Application.
4.11.F.5.b
All Authorization Requests originating from a Transaction using an Expired Card must be sent Online
to the Issuer.
4.11.F.6
Unrecognized Service Code
4.11.F.6.a
An ATM Acquirer must not decline a Card encoded with an Unrecognized Service Code.
4.11.F.6.b
An ATM Acquirer must send the Transaction to the Issuer for Online Authorization.
4.11.F.7
Authorization RoutingVisa Cards or Visa Electron Cards
4.11.F.7.a
An ATM Acquirer must use the account range table sent to it by Visa Europe to determine the routing
of an Authorization Request.
4.11.F.7.b
The ATM Acquirer must install and use the account range table within six business days of its receipt
from Visa Europe.
4.11.F.7.c
The ATM Acquirer must not distribute the account range table without the prior written consent of
Visa Europe.
4.11.F.8
Authorization RoutingCards Bearing the Plus Symbol

Where an ATM Acquirer does not route all Authorization Requests via VisaNet, for Cards bearing the
Plus Symbol it must:
Use the Plus account range table to determine the routing of an Authorization Request; and
Install and use the Plus account range table within three business days of receipt from Visa Inc.
or Visa Europe, as applicable. This requirement does not apply to licensees of the Plus System,
Inc.
4.11.F.9
ATM Transaction Receipt Requirements

For International Transactions, an ATM Acquirer must ensure that its ATMs offer a Transaction
Receipt for each ATM Cash Disbursement. This Transaction Receipt must include the information
specified in Electronic Transaction Receipt (Exhibit 7I).
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15 May 2013
Effective from 1 March 2013 for newly installed Chip-Reading Devices and effective from 1 March
2015 for all Chip-Reading Devices, the Transaction Receipt for a Chip-initiated Transaction or a
Proximity Payment must contain:
The Dedicated File Name; and
If present on the Card, in accordance with the EMV Integrated Circuit Card Specifications for
Payment Systems, an:
Application Preferred Name; or
Application Label.
For Visa Europe Transactions, an ATM that:
Does not routinely produce a Transaction Receipt is not required to do so; and
Does produce a Transaction Receipt is not required to include the complete Account Number
on the Transaction Receipt.
4.11.F.10
Minimum Cash Disbursement

An ATM Acquirer must ensure that its ATMs are able to make Cash Disbursements of at least
US $200, or local currency equivalent, per day, per Account Number.
4.11.F.11
Currency Requirements for Cash Disbursements

An ATM Acquirer must ensure that its ATMs dispense the local currency of the country in which the
ATM is located or display the currency dispensed.
4.11.F.12
4.11.F.12.a
Subject to the exception set out in Section 4.11.F.12.b below, for an ATM Cash Disbursement:
The currency dispensed to the Cardholder;
The currency contained within the Authorization Request; and
The currency presented into Interchange,

must all be in the Transaction Currency.
4.11.F.12.b
For an ATM Cash Disbursement at an Acquirers ATM, if the Dynamic Currency Conversion
requirements set out in the Visa Europe Operating Regulations have been met, then Dynamic Currency
Conversion is permitted so that the currency dispensed to the Cardholder may be different to the
currency contained in the Authorization Request and the currency presented into Interchange.
4.11.F.13
Transaction Surcharge
4.11.F.13.a
An ATM Acquirer must submit an ATM Transaction for Clearing for the same value as the cash
dispensed to the Cardholder, unless local law expressly requires that an ATM Acquirer be permitted to
impose a surcharge or fee to the Transaction Amount.
4.11.F.13.b
The ATM Acquirer must not add a surcharge or fee to the Transaction Amount for an ATM
Transaction, unless local law expressly requires that an ATM Acquirer be permitted to impose a
surcharge or fee.
4.11.F.14
Account Selection
4.11.F.14.a
An ATM Acquirer that provides account selection must transmit the Cardholder "from account"
selection, unaltered, in the Authorization Request. An Acquirer using Deferred Clearing Processing
must also transmit the same information in the Clearing Record.
4.11.F.14.b
If the ATM does not offer account selection, the ATM Acquirer must transmit the "No account
specified" code.
15 May 2013

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4.11.F.14.c
To meet the requirements for tier II Interchange, an ATM Acquirer must provide Cardholders with one
of two options, as shown in Table 4-6:
Table 4-6
4.11.G
Account Selection Options for Tier II Interchange
Option Required
Account Selection
Acquirer Must Send:
"From Account" Selection Offered
Checking account
Savings account
Credit card account
Appropriate "From Account code
"From Account" Selection Not

Offered
None
"No Account Specified" code.

For an ATM Acquirer to participate in the Balance Inquiry Service, it must:
Obtain certification from Visa Europe;
Display the balance in the local currency of the country in which the ATM is located, either on
the screen or on a receipt; and
Provide the Balance Inquiry Service as a separate, non-financial transaction.

If an ATM Acquirer supports balance inquiries for any network other than its proprietary network, it
must support the Balance Inquiry Service. A participating ATM Acquirer shall receive a fee for each
Balance Inquiry, as specified in the Visa Europe Operating Regulations.
4.11.H
Plus Program
An ATM Acquirer may accept a Proprietary Card that bears the Plus Symbol at its ATMs if all of the
following are true, the:
Account Number begins with a numeric digit and is up to 19-digits long;
Magnetic Stripe is encoded as specified in the Payment Technology Standards Manual;
PIN consists of four, five, or six digits; and
Card bears language indicating that it may be used at ATMs that display the Visa Brand Mark.
4.12
4.12.A
ELECTRONIC COMMERCE
Website Requirements
An Acquirer soliciting Merchant applications through its website must make it clear that the Acquirer
can only solicit Merchants domiciled inside the Territory.
4.12.B
Special Requirements for Online Gambling Merchants

An Acquirer must comply with the risk policy for Online Gambling Merchants established by Visa
Europe. For the requirements relating to gambling, see Section 5.4.B, Section 5.4.C and Section 5.4.D.
4.12.C
Data Protection Methods

An Acquirer must:
Ensure that its Electronic Commerce Merchants offer Cardholders a Data Protection Method
(such as 3-D Secure or Secure Socket Layer (SSL)); and
Include a term in its Merchant Agreement with each of its Electronic Commerce Merchants
requiring that Electronic Commerce Merchant to offer Cardholders a Data Protection
Method.
4.12.D
Electronic Commerce Fee

An Acquirer must pay Visa Europe a fee for each Electronic Commerce Transaction, as specified in the
Visa Europe Fee Guide.
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15 May 2013
4.12.E
Secure Electronic Commerce Transactions
4.12.E.1
General Participation Requirements
4.12.E.1.a
An Acquirer that participates in Secure Electronic Commerce Transactions must comply with
3-D Secure.
4.12.E.1.b
An Acquirer that issues Digital Certificates to its Merchants or Internet Payment Service Providers to
enable them to access components of the Visa System must only use Digital Certificates issued by a
Certification Authority.
4.12.E.1.c
A Member must not use a Digital Certificate issued by Visa Europe as an Authentication Mechanism
for non-Visa Products and Services without the prior approval of Visa Europe.
4.12.E.1.d
Effective until 14 March 2012, an Acquirer must support Visa Secure Electronic Commerce for its
Electronic Commerce Merchants.
Effective from 15 March 2012, an Acquirer must support 3-D Secure for its Electronic Commerce
Merchants.
4.12.E.1.e
An Acquirer must inform their Electronic Commerce Merchants of the Visa Secure Electronic
Commerce methods available.
4.12.E.1.f
An Acquirer must comply with the risk management and security standards relating to Chip Cards
communicated to the Acquirer by Visa Europe.
4.12.E.2
3-D Secure Participation Requirements
4.12.E.2.a
An Acquirer that submits Secure Electronic Commerce Transactions must use 3-D Secure.
4.12.E.2.b
Acquirers must ensure that Merchants participating in 3-D Secure display the Verified by Visa Mark,
as specified in Section 5.1.A.2.
4.12.E.2.c
An Acquirer that uses the Verified by Visa Mark must:
Comply with the Visa Product Brand Standards relating to the Verified by Visa Mark;
Ensure that its 3-D Secure components have been acquired from a vendor certified by Visa Inc.
or Visa Europe; and
Ensure that its Merchant Agreement provides that if the Merchant is using the Verified by Visa
Mark then it must:
Comply with the Visa Product Brand Standards relating to the Verified by Visa Mark;
Not use the Verified by Visa Mark in a way that implies endorsement of any product,
service or third party standards for authentication; and
Not use the Verified by Visa Mark to indicate payment acceptance.
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4.12.E.2.d
4.12.E.3
An Acquirer must include provisions in its Merchant Agreement with its Electronic Commerce
Merchants that require those Electronic Commerce Merchants and their Processors that process
Transactions using 3-D Secure to:
Comply with the requirements specified in the Payment Card Industry Data Security Standard,
Verified by Visa Issuer Implementation Guide, Verified by Visa Issuer Implementation Guide:
Activation During Shopping and Verified by Visa Acquirer and Merchant Implementation
Guide; and
Include the following in an Authorization Request:

For ECI value "5," the Cardholder Authentication Verification Value; or
For ECI value "6," the Cardholder Authentication Verification Value if the Cardholder
Authentication Verification Value was provided by the Issuer,
and such Acquirer must ensure that its Electronic Commerce Merchants comply with the requirements
above.
Electronic Commerce Indicator Values and Liability for 3D Secure Processing
4.12.E.3.a
Visa Europe Acquirers must not submit Electronic Commerce Transactions into Interchange which
were received by Merchants from Cardholders across a channel not protected with a minimum of
Secure Sockets Layer (SSL) encryption. Electronic Commerce Indicator (ECI) 8 should not be used
for Visa Europe Transactions.
4.12.E.3.b
Merchants who cannot establish contact with the Visa Directory Server to attempt Authentication but
proceed with the Transaction must use ECI value 7.
4.12.E.3.c
Merchants who proceed with a Transaction where a Verify Enrolment Response is not received or a
U response is received must flag these Transactions with ECI value 7.
4.12.E.3.d
Acquirers are subject to Chargebacks for disputes relating to a fraudulent purchaser when the
Merchant, after receiving a positive VERes message from the Issuer, was unable to generate or send
a Payer Authentication Request. The Payer Authentication Request initiates Authentication by
redirecting the Cardholder to the Access Control Server (ACS) of the Issuer. These Transactions must
be flagged with ECI value 7.
4.12.E.3.e
When the Access Control Server (ACS) does not receive a password from the Cardholder, Issuers
must ensure that their ACS sends a valid Payer Authentication Response, which must either confirm
or deny the ECI 5. If Authentication (ECI 5) is denied the Transaction must be terminated. Inside
the Territory, the value of U is not permissible in the PARes).
4.12.E.3.f
Acquirers are subject to Chargebacks for disputes relating to a fraudulent purchaser when the
Merchant attempts a Payer Authentication Request and proceeds with the Transaction when a Payer
Authentication Response is not received. These Transactions must be flagged ECI value 7.
4.12.E.3.g
Merchants must not proceed with a Transaction where a Payer Authentication Response denying
Authentication of the Cardholder has been returned.
4.12.E.3.h
Merchants must ensure that the time out period for Merchant Plug-ins (MPIs) between the Payer
Authentication Request and the Payer Authentication Response is at least 30 seconds.
4.12.E.4
Use of the Cache Facility
4.12.E.4.a
Merchants who use the Cache facility must refresh it at least every 24 hours. Failure to comply with
this rule may result in failure to authenticate participating Cardholders.
4.12.E.4.b
A Merchant receiving a response from the Cache facility indicating that the Card range does not
participate, is not required to generate a Payer Authentication Request. The Transaction may proceed,
using ECI value 6.
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15 May 2013
4.12.E.4.c
4.12.F
A Merchant receiving a response from the Cache facility indicating Card range does participate must
proceed with a Verify Enrolment Request to the Visa Directory Server.
Electronic Commerce Merchants Processing Electronic Commerce Transactions

An Acquirer inside the Territory must ensure that its Electronic Commerce Merchants that perform
fewer than one million Electronic Commerce Transactions per year, must either:
Use an IPSP that is PCI DSS certified for processing, transmitting and storing account
information or Transaction Information; or
Demonstrate that they are PCI DSS compliant and provide evidence to Visa Europe, if
requested, of such PCI DSS compliance.
4.12.G
Electronic Commerce Acquiring Program

All Acquirers inside the Territory that process Electronic Commerce Transactions must comply with
the requirements of the Visa Electronic Commerce Acquiring Program as set out in Section 4.12.G.1,
Section 4.12.G.2 and Section 4.12.G.3.
Failure to comply will incur fines as set out in Section 1.6.
4.12.G.1
Acquirer RegistrationDomestic Acquiring

Before entering into a Merchant Agreement with an Electronic Commerce Merchant, an Acquirer must
submit a Visa Electronic Commerce Acquirer Self-Certification Form to Visa Europe for approval.
4.12.G.2
Acquirer RegistrationCross-Border Acquiring

An Acquirer domiciled in a country within the Territory may contract with a Electronic Commerce
Merchant domiciled, or operating in, a different country within the Territory, provided the Acquirer has
both:
Complied with Section 4.12.G.1; and
Registered with Visa Europe to participate in the Visa Europe Cross-Border Acquiring Program
as set out in Section 4.4.
4.12.G.3
Obligation to Merchants
An Acquirer of Electronic Commerce Merchants must:
Provide to Merchants, on request, the capability to accept a Visa-Recognised Payment

Authentication Method; and
Effective until 31 May 2011, ensure that all High-Risk Electronic Commerce Merchants
process Electronic Commerce Transactions using a Visa-Recognised Payment Authentication
Method; or
Effective from 1 June 2011, ensure that all High Brand-Risk Merchants and High Brand-Risk
Sponsored Merchants process Electronic Commerce Transactions using a Visa-Recognised
Payment Authentication Method.
4.13
CLEARING AND SETTLEMENT SERVICES
4.13.A
4.13.A.1
Data Quality Requirements
4.13.A.1.a
An Acquirer must ensure that all Clearing Records routed to VisaNet contain complete and valid data,
as specified in the VisaNet Manuals.
4.13.A.1.b
An Acquirer must ensure that all Clearing Records routed to the Visa Europe System contain complete
and valid data, as specified by the Visa Europe System Manuals.
4.13.A.1.c
If data is missing or incorrect, an Acquirer may be subject to the Data Quality Improvement Compliance
Program, as specified in Section 1.6.D.3.
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4.13.A.2
Interchange Data Element Requirements

An Acquirer sending Interchange through the Visa System must use the data elements listed in the:
Visa Europe Clearing and Settlement Record Requirements (Exhibit 2M) and the Visa Europe System
Manuals for those using the Visa Europe Clearing and Settlement Service; and
BASE II Record Requirements (Exhibit 2L) and the VisaNet Manuals for those using BASE II.
4.13.A.3
An Acquirer must enter all original Presentments into Interchange in the exact amount of Transaction
Currency authorised by the Cardholder.
4.13.A.4
Transaction Receipt Retention Periods

An Acquirer must:
Retain original Transaction Receipts for the period required by local law;
Maintain the ability to recreate and provide either a copy of the Transaction Receipt or a
Substitute Transaction Receipt:
For Visa Europe Transactions a minimum of 13 months from the Processing Date, as
specified in Section 7.3;
Effective up to and including 14 October 2011, for International Transactions a minimum
of 12 months from the Processing Date, as specified in Section 7.3;
Effective on or after 15 October 2011, for International Transactions a minimum of 13
months from the Processing Date, as specified in Section 7.3; and
Retain T&E Documents for a minimum of six months from the Processing Date.
4.13.B
Clearing Requirements
4.13.B.1
Original Transaction Receipts with Illegible or Invalid Account Numbers
4.13.B.1.a
An Acquirer must not clear original Transaction Receipts with illegible or invalid Account Numbers
through the Visa Systems until it determines the correct Account Number.
4.13.B.1.b
If an original Transaction Receipt is illegible or the Account Number appearing on the Transaction
Receipt cannot be identified, but the Issuer can be identified by the Acquirer, the Acquirer may contact
the Issuer for assistance in obtaining the Account Number and the Issuer must assist the Acquirer to
identify the correct Account Number.
4.13.B.1.c
If an original Transaction Receipt is illegible or the Account Number appearing on the Transaction
Receipt cannot be identified and if the Acquirer cannot identify the Issuer, the Acquirer that first
received the Transaction Receipt from the Merchant shall be liable for the Transaction, unless the
Acquirer can identify the Issuer within 12 months of the Transaction Date and clear the Transaction
Receipt directly with the Issuer.
4.13.B.1.d
The Acquirer must not clear the Transaction Receipt through the Visa System if the Acquirer has
contacted the Issuer and the Issuer cannot determine the Account Number.
4.13.B.1.e
Where an Acquirer receives an original Transaction Receipt that is illegible or where the Account
Number appearing on that Transaction Receipt cannot be identified, and such Transaction Receipt is
settled under the procedures in this Section 4.13.B.1, it will not be subject to Chargeback reason code
74, Late Presentment.
4.13.B.2
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Key Entry Reduction Program

Members inside the Territory must include the POS Entry Mode Code in both the Clearing Record
(TC05, TC07 or TC06) and the fraud reporting system (TC40).

15 May 2013
4.13.B.3
Transaction Receipt Processing Time Limits for Transactions
4.13.B.3.a
The Acquirer must ensure that the Endorsement Date in the Clearing Record for Transactions
(excluding ATM Transactions and In-Transit Service Transactions) using Visa Cards or Visa Electron
Cards that are entered into Interchange shall be as follows:
For Visa Electron Cards, three calendar days from the Transaction Date, excluding Local NonProcessing Days, and the same date on which the Acquirer processes the Edit Package and
transmits its outgoing Interchange;
For Visa Cards, 15 calendar days from the Transaction Date;
Effective from 21 December 2011, for Visa Europe Transactions that are Proximity Payments,
two calendar days from the Transaction Date; and
For a Merchant that has multiple Merchant Outlets in one country, centrally accumulates
Transaction Receipts and that has prior approval from the Acquirer, 30 calendar days from the
Transaction Date.
4.13.B.3.b
For the purposes of Section 4.13.B.3.a, the Endorsement Date and Transaction Date are each counted as
one day.
4.13.B.4
Processing Time Limits for ATM Transactions
4.13.B.4.a
The Processing Date for all ATM Transactions using Visa Cards, Visa Electron Cards or Cards bearing
the Plus Symbol must not be more than three calendar days from the Transaction Date.
4.13.B.4.b
For all ATM Transactions using Visa Cards or Visa Electron Cards, the following are excluded in
calculating the allowable number of days for processing an ATM Transaction:
Transaction Date;
Processing Date; and
Sunday.
4.13.B.5
Processing Time Limits for In-Transit Service Transactions

The Processing Date for an In-Transit Service Transaction must be not more than five calendar days
from the Transaction Date.
4.13.B.6
Processing Time Limits for International Airline Transactions

An International Transaction involving an International Airline must be cleared within 15 calendar days
of the Transaction Date in order to qualify for the applicable Interchange Reimbursement Fee.
4.13.B.7
Clearing Record Requirements for Airline Transactions

All Visa Europe Transactions originating at an Airline within the Territory, must populate the Airline
Ticket Identifier field in the Clearing Record.
4.14
4.14.A
ORIGINAL CREDIT
Originating Member Requirements
An Originating Member must:
Notify Visa Europe prior to starting to process Original Credits; and
Comply with all requirements notified by Visa Europe and the requirements set out in the
Original Credits Member Requirements Manual.
An Originating Member must be able to transmit and process an Original Credit.
4.14.B
Original Credit Pre-Settlement and Clearing Message Requirements

An Originating Member may choose to send a pre-Settlement message to a Recipient Member stating
that an Original Credit will be sent.
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4.14.B.1
Original Credit Visa System Response
4.14.B.1.a
Where a Recipient Member accepts a pre-Settlement message sent to that Recipient Member stating
that the Original Credit will be sent and does not respond to the related Authorization Request within
15 seconds of receiving that Authorization Request, the Visa System will respond to the Originating
Member on behalf of that Recipient Member.
4.14.B.1.b
Where a Recipient Member does not accept a pre-Settlement message sent to that Recipient Member
stating that the Original Credit will be sent, the Visa System will respond to the Originating Member
on behalf of that Recipient Member by sending either:
An Approval Response; or
A Decline Response, if the Transaction cannot be approved or correctly processed, including

one where the Recipient Member is prohibited from accepting an Original Credit.
4.14.B.2
Original Credit Pre-Settlement Decline Response

When an Originating Member receives a Decline Response to the pre-Settlement message, it must not
submit the Original Credit into Clearing.
4.14.B.3
Original Credit Clearing

An Originating Member must submit the Original Credit for Clearing within one business day of
receiving the Approval Response to the Original Credit pre-Settlement message, unless a Reversal is
sent.
4.14.B.4
Original Credit Reversal
4.14.B.4.a
An Originating Member must process a Reversal within 24 hours of initiating a pre-Settlement

message or a Transaction using the Single Message System.
4.14.B.4.b
A Reversal of an Original Credit is only valid if the Cardholder did not complete the Transaction or for a
processing error. Processing errors, include the following:
Incorrect Account Number;
Incorrect Transaction Amount;
Duplicate processing of a Transaction; or
Incorrect Transaction code for the Clearing Record
4.14.C
Original Credit Money Transfer
4.14.C.1
Original Credit Money Transfer Sender Data
4.14.C.1.a
When sending and managing sender data for an Original Credit money transfer, an Originating
Member must ensure that sender data is validated and that it complies with applicable anti-money
laundering regulations and anti-terrorist financing standards.
4.14.C.1.b
For all Original Credit money transfers the Originating Member must include in the pre-Settlement
and Clearing messages, either the senders Account Number used to fund the money transfer, or a
transaction reference number that uniquely identifies the sender if the senders Account Number is
not available.
4.14.C.1.c
When sending and managing sender data for an Original Credit money transfer, an Originating
Member must comply with:
Payment Card Industry Data Security Standard; and
Applicable laws.
4.14.C.1.d
The Originating Member must ensure that the sender data in both the pre-Settlement and Clearing
messages is identical.
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15 May 2013
4.14.C.1.e
Each Original Credit money transfer must involve only a single sender and a single recipient.
4.14.C.1.f
The Originating Member must ensure that proper disclosure complies with local law and is given to
the sender regarding the collection of sender data. For an Original Credit money transfer for Countryto-Country Transactions the Originating Member must include the following data as specified in the
BASE II Record Requirements (Exhibit 2L) for those using BASE II and the Visa Europe Clearing and
Settlement Record Requirements (Exhibit 2M) for those using the Visa Europe Clearing and Settlement
Service:
Sender's name; and
Sender's primary address.
4.14.D
Original Credit Fees

An Originating Member, will be subject to a fee for each Original Credit as specified in Section 8.6.H and
Table 8-25.
4.15
DYNAMIC CURRENCY CONVERSION (DCC)

Dynamic Currency Conversion (DCC) is the conversion of the purchase price of goods or services from
one currency to another, as agreed to by the Cardholder and the Merchant or Acquirer. That currency
becomes the Transaction Currency, regardless of the Merchants or Acquirers local currency.
4.15.A
Dynamic Currency Conversion at ATMs is permitted inside the Territory on Cards issued inside the
Territory.
Acquirers must be registered and certified by Visa Europe before offering Dynamic Currency
Conversion at either the Point-of-Transaction or at ATMs.
Any Acquirer who offers, or intends to offer, Dynamic Currency Conversion at either the Point-ofTransaction or at ATMs to Cardholders must:
Submit an Acquirer Registration Form and DCC Merchant Registration Form(s) to Visa Europe;
Register any third party named in the Acquirer Registration Form by sending in a Visa Europe
Agent Registration and Designation Form available on Visa Online;
Provide details of their ATM estate to Visa Europe;
Comply with all the Merchant standards as documented in the DCC Acquirer and Merchant
Standards Manual; and
Pay an annual fee to Visa Europe of:

46,200 for Dynamic Currency Conversion at Point-of-Transaction; and/or
46,200 for Dynamic Currency Conversion at ATMs.
Each Dynamic Currency Conversion platform and subsequent additional Dynamic Currency
Conversion platforms must be separately registered and certified.
NOTE: If the Cardholder was not properly offered Dynamic Currency Conversion, or was refused the
choice of paying in the Merchants local currency, the Issuer has a Chargeback right. The
Acquirer can then either represent the Chargeback or process the Transaction in the local
Merchants currency.
4.16
4.16.A
VISA COMMERCIAL CARDS

An Acquirer contracting with new or existing Merchants to accept and process Transactions using a
Visa Commercial Card, must be certified by Visa Europe in accordance with the Visa Europe Commercial
Products Program Requirements.
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4.16.B
Data Capture Requirements

An Acquirer must capture and provide the following data to the Issuer:
All tax details, as agreed by Visa Europe and the national fiscal authorities; and
Unique customer reference data, when it is supplied by the commercial entity.
4.16.C
Transactions with Visa Commercial Cards

An Acquirer that contracts with a Merchant to accept Visa Commercial Cards must provide an Issuer
with the enhanced data, if provided by its Merchants in the Authorization and Clearing Record.
4.16.D
Transactions with Visa Purchasing Cards

An Acquirer accepting Visa Purchasing Cards must provide an Issuer with any Cardholder reference
data or other relevant Transaction Information supplied by a Merchant.
4.16.E
Transactions with Visa Drive Cards

A Member that participates in the Visa Drive Card Program may be subject to the fines and penalties
as specified in Section 1.6.D.1 if that Member does not adhere to the requirements for the Visa Drive
Card Program.
4.17
INTERCHANGE REIMBURSEMENT FEES
4.17.A
Transaction Features
4.17.A.1
Merchant Transactions
For Transactions originating at a Merchant, an Acquirer reimburses the Issuer, or, where applicable, the
issuer that is a Customer, an Interchange Reimbursement Fee for each Interchange Transaction. This
fee is calculated as a percentage of net sales (Transaction Receipt totals less Credit Transaction
Receipts).
4.17.A.2
Fee Structure
4.17.A.2.a
4-54
To qualify for the Electronic Rate:
The Transaction must originate in a Card-Present Environment;
The Magnetic Stripe on the Card must be read, and the entire unaltered contents of the
Magnetic Stripe must be transmitted in the Authorization message that is, POS Entry Mode
value "90" or "91");
For Chip Transactions, the Chip must be read and the Card Verification Value data must be
reliable (that is, POS Entry Mode code value "05" or "07"), and either:
The entire unaltered contents of the Magnetic Stripe Image must be transmitted in the
Authorization message; or
The Transaction must use Offline Authorization;
The Transaction must be authorized through VisaNet (except in the case of Chip Transactions
for which there is an Offline Authorization);
The Transaction must be cleared within three calendar days; and
The Transaction must meet Clearing requirements for a Transaction with an electronic
indicator, as specified in the:
Visa Europe System Manuals for those using the Visa Europe Authorization Service and the
Visa Europe Clearing and Settlement Service; and

15 May 2013
4.17.A.2.b
Table 4-7 specifies the requirements that must be satisfied for the following Interchange
Reimbursement Fees:
Acquirer Chip Rate;
Issuer Chip Rate;
Secure Electronic Commerce Rate; and
Electronic Commerce Merchant Rate (provided that the Electronic Commerce Merchant Rate
does not apply to Chip Transactions that are approved Offline according to the Issuers
parameters encoded in the Chip).
Table 4-7
Interchange Reimbursement Fee Qualification Requirements
Type of Interchange Reimbursement Fee
Qualification Requirements
Acquirer Chip Rate
A Transaction must:
Be Magnetic Stripe read at a Chip-Reading Device;

Have a terminal entry capability value of 5;
Meet the requirements specified in Section 4.17.A.2.a; and
Not meet the requirements for the Issuer Chip Rate specified in
Section 4.17.A.2.b.
(A Chip Transaction at a Chip-Reading Device is processed under
the Electronic Rate specified in Section 4.17.A.2.a.)
A Transaction must:
Issuer Chip Rate
Be completed with a Card issued by an Issuer that has

converted at least 50% of a designated BIN(s) or Account
Number range of a Visa Card Program for the Visa Brand Mark
or Visa Electron Card Program to EMV-Compliant Chip-based
applications that provide payment service options and controls
to Issuers of Chip Cards bearing the Visa Brand Mark or the
Visa Brand Mark with the Electron Identifier that are not
available using Magnetic Stripe technology;
Be initiated at a Magnetic Stripe Terminal;
Meet the requirements specified in Section 4.17.A.2.a; and
Not meet the requirements for the Acquirer Chip Rate specified
in Section 4.17.A.2.b.
Secure Electronic Commerce
Transaction Rate
A Transaction must both:
Electronic Commerce Merchant Rate
A Transaction must both:
Be authenticated by an Authentication Method; and

Have an Electronic Commerce Indicator value of 5as specified
in Visa Europe Clearing and Settlement Record Requirements
(Exhibit 2M) for those using the Visa Europe Clearing and
Settlement Service or the BASE II Record Requirements (Exhibit
2L) for those using BASE II.
Be completed by a Merchant capable of processing 3-D Secure

Transactions; and
Have an Electronic Commerce Indicator value of 6, as
specified in Visa Europe Clearing and Settlement Record
Requirements (Exhibit 2M) for those using the Visa Europe
Clearing and Settlement Service or the BASE II Record
Requirements (Exhibit 2L) for those using BASE II.
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4.17.A.2.c
The Standard Rate shall be charged for any International Transaction that does not meet the
requirements of the Acquirer Chip Rate, Issuer Chip Rate, Secure Electronic Commerce Rate,
Electronic Commerce Merchant Rate, International Airline Rate or Electronic Rate, and is not one of
the following:
Transaction using a Visa Commercial Card;
Transaction using a Visa Infinite Card; or
Transaction using a Visa Signature Card.
4.17.A.2.d
A Secure Electronic Commerce Transaction that is an International Transaction qualifies for the same
Interchange rate as an Electronic Commerce Transaction when using either:
An EMV-Online Card Authentication Cryptogram; or
Another Visa-approved Online Card Authentication Cryptogram.
4.17.A.3
International Airline Transactions
4.17.A.3.a
An Acquirer must reimburse an Issuer an Interchange Reimbursement Fee for an International

Transaction involving an International Airline when the Clearing Record contains all of the following:
Merchant Category Code 3000-3299 or 4511;
Airline Ticket Identifier in the last 13 positions of the Merchant name field; and
Reimbursement attribute of "C".
4.17.A.3.b
An International Transaction involving an International Airline must be cleared within 15 calendar days
of the Transaction Date in order to qualify for the Interchange Reimbursement Fee. Transactions that
do not meet the above requirements will be processed under the Standard Rate.
4.18
RISK MANAGEMENT
4.18.A
Fraud Management and Reporting
4.18.A.1
Exceptions for Transactions at Unattended Acceptance Terminals

Effective from 15 October 2011, if an Unattended Acceptance Terminal allows an Acquirer to stop a
Transaction, the Acquirer may only use this function without an Issuers permission under the following
circumstances:
After four consecutive invalid PIN entries by the Cardholder;
After four consecutive invalid Transaction attempts by the Cardholder; or
After four consecutive Decline Responses from the Issuer (including from the V.I.P. System or
the Visa Europe Authorization Service).
4.18.A.2
Exceptions for ATM Transactions

If an ATM has the ability to decline a Cardholder's request for a Cash Disbursement, the ATM Acquirer
may only use this function without an Issuers permission under the following circumstances:
After four consecutive invalid PIN entries by the Cardholder;
After four consecutive invalid Transaction attempts by the Cardholder; or
After four consecutive Decline Responses from the Issuer (including from the V.I.P. System or
the Visa Europe Authorization Service).
4.18.A.2.a
For a cancelled ATM Transaction, the Acquirer must process a Reversal. The Reversal amount must be
the original Transaction Amount.
4.18.A.2.b
An Acquirer must ensure that neither its ATMs nor its host systems time-out an ATM Transaction in
less than 45 seconds.
4.18.A.2.c
For a misdispense (that is, where the amount of cash dispensed as a result of an ATM Transaction is
different from the amount that the Cardholder has requested), an ATM Acquirer must process an
ATM confirmation message for the actual amount dispensed.
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15 May 2013
4.18.A.3
ATM Card Retention
4.18.A.3.a
An ATM Acquirer is not required to ensure that its ATMs have the ability to retain Cards. If it does
have this ability, it shall only retain a Card upon the specific request of the Issuer. If a Card is retained
the ATM Acquirer must:
Log it under dual custody immediately after removal from the ATM; and
damaged.
4.18.A.3.b
An ATM Acquirer that retains a Card in accordance with this Section 4.18.A.3 may collect a handling
fee from the Issuer of that Card as specified in Section 4.18.D.3 and Section 8.7.B. An ATM Acquirer
participating only in the Plus Program may collect the handling fee only if the retained Card is a Visa
Card or a Visa Electron Card.
4.18.A.3.c
If a hardware or software failure causes mistaken or accidental Card retention, the ATM Acquirer must
return the Card to the Cardholder using the following procedures:
The Acquirer reviews positive Cardholder identification and compares the Cardholders
signature to that on the Card signature panel; or
If the Cardholder does not request return of the Card, the ATM Acquirer must follow the Card
retention rules specified in Section 4.18.A.3.a above.
4.18.B
4.18.B.1
An Acquirer must comply with International Transactions component of the Merchant Fraud
Performance Program.
4.18.B.2

Acquirers inside the Territory must comply with the Visa Europe component of the Merchant Fraud
Performance Program for Visa Europe Transactions. Please refer to the Merchant Fraud Performance
Program Guide.
4.18.C
Merchant Records
An Acquirer must keep an up-to-date and complete file containing information relating to their
Merchants, including any information connected to an investigation of fraud. Such records should be
maintained for a minimum of two years following termination of the relevant Merchant Agreement.
4.18.D
Recovered Visa Cards and Visa Electron Cards
4.18.D.1
Card Recovery and Notification

An Acquirer must return a recovered Card to the Issuer of that Card.
4.18.D.2
Rewards Paid by Acquirer
4.18.D.2.a
Subject to Section 4.18.D.2.b, if a Merchant returns a recovered Card to its Acquirer, and that Acquirer
returns the Card to the Issuer of the recovered Card, the Acquirer must ensure that the minimum
reward, as specified in Table 4-8, is paid to the Merchant that recovered the Card.
4.18.D.2.b
The Acquirer need not pay a reward to a Merchant that has recovered a Card if that Card:
Has expired;
Was recovered at an ATM or an Unattended Acceptance Terminal; or
Was inadvertently left at a Merchant Outlet.
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4.18.D.2.c
If an Acquirer pays a reward, as specified in Table 4-8, to its tellers for the recovery of Cards, it may
collect the reward amount from the Issuer.
Table 4-8
4.18.D.3
Rewards for Recovered Cards
Paid To
Amount
Merchant
US $25 - $150
Teller/Disbursing Member
US $0 - $150
Handling Fee
4.18.D.3.a
An Acquirer may collect a handling fee from the Issuer for the recovery of Cards, for the amount set
out at Section 8.7.B, whether or not the Merchant is entitled to a reward.
4.18.D.3.b
An Acquirer may not collect a handling fee for the recovery of a Card if the recovered card is a
Proprietary Card bearing the Plus Symbol.
4.18.E
Merchant Activity Monitoring Standards

An Acquirer must monitor its Merchants' activities and, at the request of Visa Europe, must provide to
Visa Europe for the purpose of demonstrating compliance with the monitoring standards specified in
this Section 4.18:
Copies of actual reports or records used to monitor its Merchants' activities; and
Subject to applicable law, any other data requested by Visa Europe.
4.18.E.1
Fines and Penalties

An Acquirer that fails to comply with the obligations set out in this Section 4.18 is subject to the fines
and penalties specified in Section 1.6.D.
4.18.F
Member Reporting Requirements for T&E Transactions

An Acquirer must, upon request from Visa Europe, report the following information on T&E
Transactions, on a quarterly basis:
Number of Retrieval Requests;
Merchant sales volume (in US $); and
Number of T&E Transactions that originate from each of their T&E Merchants.
4.18.G
Merchant Monitoring Standards
4.18.G.1
Normal Daily Activity Reporting

An Acquirer must:
Retain at least the following daily data in relation to each of its Merchants:
Gross sales volume;
Average Transaction Amount;
Number of Transaction Receipts;
Average elapsed time between the Transaction Date and the Settlement Date (counting
each as one day); and
Number of Chargebacks;
Determine the normal daily activity over a period of 30 days, beginning after each
Merchants initial Deposit, by using the categories of data above;
Begin the daily monitoring of the Merchants activity processed on the 31st day from the first
Deposit against the normal daily activity calculated by taking an average of the data collated
over the 30 day period;
Compare current related data to the normal daily activity parameters at least daily;
Review the Merchants normal daily activity at least weekly, using the previous weeks
activity; and
Adjust the Merchants normal daily activity at least monthly, using the previous months
activity.
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15 May 2013
4.18.G.2
Exception Reports
An Acquirer must generate an exception report on a daily basis and report to Visa Europe within two
business days, if either:
Any of the following exceeds 150% of the normal daily activity:

Number of daily Deposits;
Gross amount of daily Deposits;
Average Transaction Amount;
Number of daily Chargebacks; or
Average elapsed time between the Transaction Date and the Endorsement Date or the
Endorsement Date and the Settlement Date for a Transaction (counting each as one day
respectively) exceeds 15 calendar days.
4.18.G.3
Investigation of Merchant
When an Acquirer is required to report to Visa Europe in accordance with Section 4.18.G.2 above, the
Acquirer must investigate the Transactions originating at any Merchant Outlet appearing on that
Acquirers exception report within one business day of generating the report. If the investigation
reveals that the Merchant associated with that Merchant Outlet was involved in any illegal or
fraudulent activity, the Acquirer must:
Cooperate fully with Visa Europe in any investigation that Visa Europe may undertake in
relation to that Merchant, and provide Visa Europe with all information relating to that
Merchant upon request;
Take appropriate legal action to minimize losses to both the Acquirer and to Visa Europe if
Visa Europes investigation reveals illegal or fraudulent activity by that Merchant;
Cooperate with Issuers and law enforcement agencies in relation to the investigation of that
Merchant;
Hold any funds owed to that Merchant, if possible; and
Initiate criminal and civil proceedings against that Merchant, if applicable.
4.18.H
Online Gambling Transaction Audit Program

An Acquirer is subject to the penalties specified in Table 1-7 if an Authorization Request for an Online
Gambling Transaction contains incorrect data or fails to include:
The Merchant Category Code 7995, as specified in Section 5.4.C;
POS Condition Code 59, as specified in:

For those using the Visa Europe Authorization Service the Required Message Content for
Visa Europe Systems Authorization Requests (Exhibit 3D); and
For those using the V.I.P. System the Required Message Content for VisaNet Authorization
Requests (Exhibit 3B).
4.18.I
Online Gambling Credit Compliance Program
4.18.I.1
Criteria
4.18.I.1.a
An Online Gambling Merchant is placed in the Online Gambling Credit Compliance Program if it
processes more than 25 Transaction Receipts and more than 25 Credit Transaction Receipts in any
month.
4.18.I.1.b
An Online Gambling Merchant that processes Credit Transaction Receipts that represent 5% or more
of the total amount of Transaction Receipts that the Online Gambling Merchant processes in any
month, is deemed to be processing gambling winnings as Credit Transaction Receipts. Such Online
Gambling Merchant will be placed in the Online Merchant Credit Compliance Program. An Acquirer of
an Online Gambling Merchant in the Online Gambling Credit Compliance Program is subject to the
penalties specified in Table 1-8.
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4.18.J
High Brand-Risk Merchants, High Brand-Risk Sponsored Merchants and High

Brand-Risk Internet Payment Service Providers
Effective until 31 May 2011, Visa Europe may impose security or Authentication requirements on a
Merchant that it considers to be a High-Risk Electronic Commerce Merchant. An Acquirer must ensure
that its High-Risk Electronic Commerce Merchants are subject to the Global Merchant Chargeback
Monitoring Program.
Effective from 1 June 2011, Visa Europe may impose security or Authentication requirements on a
Merchant that it considers to be a High Brand-Risk Merchant or a High Brand-Risk Sponsored
Merchant. An Acquirer must ensure that its High Brand-Risk Merchants and High Brand-Risk
Sponsored Merchants are subject to the Global Merchant Chargeback Monitoring Program and/or
Global Brand Protection Program.
Effective from 1 June 2011, Acquirers who intend to begin contracting with High Brand-Risk Merchants
and/or High Brand-Risk Internet Payment Service Providers must:
Be registered with Visa Europe;
Not process or enter any Transactions from High Brand-Risk Merchants or High Brand-Risk
Internet Payment Service Providers into Interchange, until written confirmation has been
received from Visa Europe, that the Acquirer has been registered and approved;
Immediately notify Visa Europe, of any changes to information provided on the registration
form by submitting a revised form indicating the change;
Undergo an assessment (which may take the form of an onsite audit) to ensure compliance
with the Visa Europe Operating Regulations; and
Comply with the Visa Europe Global Brand Protection Program Guide.
4.18.J.1
Monitoring
Effective from 1 June 2011, an Acquirer must monitor its Merchants activities and at the request of
Visa Europe, the Acquirer must provide both of the following within seven calendar days:
Copies of actual reports or records used to monitor its Merchants activities; and
Subject to applicable law, any other data requested.
4.18.J.2
Annual Assessment
Effective from 1 June 2011, an Acquirer will be subject to an annual assessment to ensure compliance
with the requirements of the Visa Europe Operating Regulations, if;
One or more of its Merchants is identified as having been involved in illegal or prohibited
Transactions; or
All of the following quarterly thresholds, as amended from time to time by Visa Europe, have
been exceeded:
A minimum of 10,000 International Transactions taking place in the Card-Absent
Environment;
US $1 million worth of International Transactions taking place in the Card-Absent
Environment; and
The ratio of 10% of International Transactions in a Card-Absent Environment from High
Brand-Risk Merchants versus all International Transactions acquired in a Card-Absent
Environment.
4.18.J.3
Risk Management Review

For the purposes of this Section 4.18.J.3, an Acquirer will be subject to a risk management review by Visa
Europe, if it has three or more Merchants or its Internet Payment Service Provider has three or more
Sponsored Merchants in the Global Merchant Chargeback Monitoring Program for any five months
during a consecutive six-month period.
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15 May 2013
4.18.J.4
Implementation Period
Visa Europe will allow an Acquirer at least three months, from the date of receipt of notification from
Visa Europe of the deficiencies identified during the risk management review specified in
Section 4.18.J.3, to correct those deficiencies before mandatory risk control measures must be imposed
by that Acquirer on its Merchants. Mandatory risk control measures may include, but are not limited to:
Logical or physical security controls such as:

Installation of firewalls; and
Encryption of Account Number information;
Requiring the Merchant to verify the address of each Cardholder conducting a Transaction
with that Merchant;
Implementation of an Authentication Method; and
Required use of commercially available Transaction screening tools.
4.18.J.5
Acquirer Compliance
4.18.J.5.a
An Acquirer must ensure that the mandatory risk control measures specified in Section 4.18.J.4 are
implemented by its Merchants within six months of receipt of notification from Visa Europe that such
measures are required.
4.18.J.5.b
If the mandatory risk control measures specified in Section 4.18.J.4 are not implemented by any of the
Merchants that should be subject to those measures within the six-month period specified in
Section 4.18.J.5.a, the Acquirer must pay Visa Europe a monthly fine of US $25,000, or until such time
that either of the following occurs:
Effective until 31 May 2011, none of the Acquirers Merchants are considered to be High-Risk
Electronic Commerce Merchants;
Effective from 1 June 2011, none of the Acquirers Merchants are considered to be High BrandRisk Merchants or High Brand-Risk Sponsored Merchants; or
All of the mandatory risk control measures are implemented.
4.18.J.6
Visa Europe Rights and Responsibilities

Visa Europe may conduct a risk management review of an Acquirers practices to determine whether
an Acquirer complies with the electronic commerce requirements set out in the Visa Europe Operating
Regulations. The Acquirer is responsible for the cost of this review.
4.18.K
Merchant Compliance
4.18.K.1
Investigation of Merchant
4.18.K.1.a
An Acquirer must ensure that Visa Europe is able to contact all of the Acquirers Merchants Merchant
Outlets directly and conduct an onsite investigation of those Merchant Outlets at any time to
investigate such Merchants compliance with the Visa Europe Operating Regulations.
4.18.K.1.b
If the Merchant fails to correct a problem that Visa Europe has identified as a result of its investigation
carried out pursuant to Section 4.18.K.1.a, Visa Europe may, for reasons such as those listed in
Section 4.18.K.2, either impose conditions upon the Merchant or permanently prohibit the Merchant, or
its principals, from participating in the Visa Card Program.
4.18.K.1.c
If an Acquirer believes that a condition imposed by Visa Europe in accordance with Section 4.18.K.1.b is
unreasonable, it may appeal to the Visa Europe Compliance Council. The Acquirer must prove in such
an appeal that the prohibition or imposed conditions are impractical or unwarranted.
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4.18.K.2
Revocation of Privileges
4.18.K.2.a
Visa Europe may permanently prohibit a Merchant, IPSP or any other entity from participating in the
Visa Card Program for any reasons it deems appropriate, including:
Fraudulent activity;
Presenting Transaction Receipts that do not result from an act between the Cardholder and
the Merchant;
Activity that causes the Acquirer to repeatedly breach the Visa Europe Operating Regulations;
Activity that has resulted in Visa Europe prohibiting a Merchant from participating in the Visa
Card Program; or
Any other activity that may result in undue economic hardship or damage to the reputation of
the Visa Enterprise.
4.18.K.2.b
Visa Europe may require an Acquirer to terminate the Merchant Agreement with any of its Merchants
that have been placed in the Global Merchant Chargeback Monitoring Program, and may disqualify
that Merchant from entering into any further agreement with any Acquirer, if a Merchant meets or
exceeds the specified Chargeback threshold of two per cent without an effective Chargeback
reduction plan having been put in place in conjunction with Visa Europe and two of the following levels
of Chargeback activity are reached:
Merchant's Chargeback rate is two or more times the specified Chargeback threshold of two
per cent in a single month;
Merchant is assessed fees for 3,000 or more Chargebacks in a single month; or
Merchant is assessed a total cumulative fee of US $1 million or more in Global Merchant

Chargeback Monitoring Program fees.
4.18.K.3
Acquirer Responsibilities for Termination
4.18.K.3.a
If Visa Europe has prohibited a Merchant from participating in the Visa Card Program, an Acquirer
must terminate the Merchant Agreement no later than the date specified by Visa Europe.
4.18.K.3.b
If the Acquirer has not terminated the Merchant Agreement by the date specified by Visa Europe in
accordance with Section 4.18.K.3.a, Visa Europe may fine the Acquirer for an amount to be determined
by Visa Europe.
4.18.K.4
Fees and Costs

An Acquirer shall be responsible for all costs incurred by Visa Europe due to the Acquirers failure to
terminate its Merchant Agreement with a Merchant in accordance with this Section 4.18.K. These costs
include all legal fees and costs of any legal action undertaken by Visa Europe to protect the goodwill of
the Visa Enterprise or to prevent further harm to Members and Cardholders.
4.18.L
Card Recovery Bulletin
4.18.L.1
Acquirer Responsibility
An Acquirer that participates in the Card Recovery Bulletin Service must comply with the Card Recovery
Bulletin Service User's Guide and:
Instruct Merchants on the correct use of the Card Recovery Bulletin;
Handle Merchant calls when a Cardholder presents a Listed Card;
Handle a compromised Deposit-Only Account Number; and
Advise an Issuer when a Listed Card is picked up.
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15 May 2013
4.19
ACCOUNT INFORMATION SECURITY PROGRAM

Acquirers must comply with the account data storage requirements in this section and Section 2.1.E.
4.19.A
Acquirer Contracts with Merchants and/or Third Party Agents

Acquirer contracts with Merchants and/or third parties must incorporate specific clauses prohibiting
the storage of authentication data (when Authorization is complete), including but not limited to:
Card Verification Value (CVV);
Card Verification Value 2 (CVV2); and
PIN blocks, as defined in the PIN Management Requirements Documents.
4.19.B
Acquirers must:
Report to Visa Europe their compliance with the Payment Card Industry Data Security Standards;
Report and verify to Visa Europe, at a minimum on a quarterly basis, the compliance status of
their Merchants with the Payment Card Industry Data Security Standards;
Ensure their Electronic Commerce Merchants that process less than one million Transactions
per annum (Levels 3 and 4, as per Table 1-26):
Exclusively use a service provider that is compliant with the Payment Card Industry Data
Security Standards; or
Provide to their Acquirer certification of their own compliance with the Payment Card
Industry Data Security Standards; and
Effective from 31 December 2012, ensure their Merchants meet the compliance thresholds
mandated by Visa Europe, which are available from Visa Europe upon request, for the
following sectors:
Levels 1 and 2 (as per Table 1-26); and
The aviation and hotel sectors.
4.19.C
Penalties for Non-Compliance with the Account Information Security Program

Members will incur fines, as specified in Table 1-27 for not complying with Section 4.19 or not
responding to a notification of non-compliance.
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Payment Acceptance
5.1
ACCEPTANCE REQUIREMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 5
Display of Marks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 5
General Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 5
Merchant Websites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 5
Promotional Material . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 6
Honouring Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 6
Card Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 6
Uniform Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 7
Prohibitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 7
Surcharging on Credit Cards in the United Kingdom . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 7
Cardholder and Card Verification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 7
Identification Verification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 7
Uncertain Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 9
Missing Imprint or Expired Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 9
Account Verification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 9
Authorizations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 9
Transactions Below Floor Limit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 9
Transactions Above Floor Limit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 9
Other Required Authorizations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 10
Authorization for Accumulated Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 10
Hotel and Car Rental Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 - 11
Airline Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 12
Cruise Line Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 12
High Risk Merchants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 12
Mail/Phone Order Transactions and Electronic Commerce Transactions . . . . . . . 5 - 12
Timeshare Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 13
Partial Authorizations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 13
Automated Fuel Dispenser Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 13
V PAY Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 14
15 May 2013

5-1
Payment Acceptance
5.2
TRANSACTION RECEIPT COMPLETION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 14

General Transaction Receipt Information Requirements . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 14
Manually Imprinted Transaction Receipts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 14
Cardholder Signature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 14
Electronic Signature Capture Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 15
Electronically Delivered Transaction Receipts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 15
Special Transaction Receipt Information Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 16
Delayed or Amended Charge Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 16
Mail/Phone Order Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 17
Electronic Commerce Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 17
Recurring Electronic Commerce Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 17
Aggregated Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 17
Dynamic Currency Conversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 18
Small Ticket Transaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 19
Prepaid Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 19
Accumulated Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 - 20
5.3
TRANSACTION RECEIPT PROCESSING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 - 20

Multiple Transaction Receipts and Partial Payments . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 - 20
Delayed or Amended Charge Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 - 20
Special Requirements for Car Rental Companies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 21
Recurring Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 22
Prohibitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 22
Credit Refunds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 22
Restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 22
Credit Transaction Receipt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 22
Transaction Receipt Reversal or Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 22
Special Credit Refund Requirements for Timeshare Merchants . . . . . . . . . . . . . . . . . 5 - 22
Transaction Receipt Delivery to Cardholder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 23
Transaction Receipts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 23
Amended Transaction Receipts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 23
Transaction Receipt Deposit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 23
Deposit Restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 23
Deposit Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 - 24
Deposit Time Limits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 - 24
Payments to Merchants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 - 24
5.4
SPECIAL MERCHANT PAYMENT ACCEPTANCE SERVICES . . . . . . . . . . . . . . . .5 - 24

In-Transit Service Transaction Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 - 24
Merchant Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 - 24
5-2

15 May 2013
Payment Acceptance
Transaction Receipt Delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 25
In-Transit Terminal Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 25
Gambling Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 25
Online Gambling Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 26
Special Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 26
Special Website Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 26
In-Transit Service Gambling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 26
Transaction Restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 26
Authorizations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 27
Transaction Processing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 27
Proximity Payments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 27
Cardholder Verification Limits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 27
Cardholder Verification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 28
Merchant Outlets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 28
Small Ticket Transaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 28
Small Ticket Transaction General Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 28
Country-Level Transaction Limits for Small Ticket Transactions . . . . . . . . . . . . . . . . 5 - 29
Small Ticket Transaction Restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 - 30
Small Ticket Transaction Cardholder Verification . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 - 30
Parking Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 31
Vending Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 31
Aggregated Transactions for Electronic Commerce Merchants . . . . . . . . . . . . . . . . . . . 5 - 31
Aggregated Transaction General Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 31
Aggregated Transaction Restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 31
Aggregated Transaction Cardholder Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 32
Aggregated Transaction Receipt Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 32
Merchants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 32
Disclosure of Merchant Outlet Country . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 32
Internet Payment Service Providers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 32
General Requirements for Internet Payment Service Providers . . . . . . . . . . . . . . . . . 5 - 32
Internet Payment Service Provider and Sponsored Merchant Name . . . . . . . . . . . . . 5 - 32
Internet Payment Service Provider Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 33
Internet Payment Service Provider Liability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 33
Instalment Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 33
Account Funding Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 34
Quasi-Cash Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 34
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 34
Validation of Cardholder Identity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 35
Wire Transfer Merchants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 35
Visa Drive Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 35
15 May 2013

5-3
Payment Acceptance
Delayed Delivery Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 35

Authorization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 35
Transaction Receipt Deposits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 35
Hotel Reservation Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 36
Accommodation Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 36
Unclaimed Accommodations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 37
Unavailable Accommodations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 37
Advance Deposit Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 37
Billing Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 - 38
Reservation Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 - 38
Reservation Confirmation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 - 38
Transaction Receipt Completion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 39
Transaction Receipt Delivery to Cardholder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 39
Unavailable Hotel Accommodations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 40
Unavailable Cruise Line Accommodations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 40
Car Rental Reservation Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 41
Cancellation Period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 - 42
Cancellation Confirmation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 - 42
Unclaimed Rentals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 - 42
Unavailable Rentals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 - 42
Returned Vehicles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 - 42
Priority Check-out Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 - 43
Transaction Receipt and Priority Check-out Agreement Completion . . . . . . . . . . . .5 - 43
Transaction Receipt Delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 - 43
Document Retention . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 - 43
Cruise Line On-Board Casinos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 - 43
Hotel or Cruise Line Cash Disbursements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 - 43
Cash-Back Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 - 44
Visa Drive Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 - 44
5.5
CARD RECOVERY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 - 44
Reasons for Card Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 - 44
Notification of Recovered Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 - 44
Rewards Paid by Acquirer for Recovered Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 - 44
5-4

15 May 2013
Payment Acceptance
5.1
ACCEPTANCE REQUIREMENTS
A Member must ensure that its Merchants comply with all of the rules and obligations set out in this
Chapter 5.
For the purpose of this Chapter 5 only, Issuer shall mean a Customer or a Member that issues Cards
to a Cardholder and maintains the contractual privity relating to such Card with that Cardholder.
All other defined terms used in this Chapter 5 that have definitions which incorporate Issuer shall, for
the purposes of this Chapter 5 only, incorporate or refer to Issuer only as this term is defined above.
5.1.A
Display of Marks
5.1.A.1
5.1.A.1.a
A Merchant participating in 3-D Secure in relation to Visa Products and Services may display the
Verified by Visa Mark.
5.1.A.1.b
An Electronic Commerce Merchant that complies with 3-D Secure and displays the Verified by Visa
Mark must not use the Verified by Visa Mark:
In a way that implies endorsement of any product or service or third party standards for
authentication; or
To indicate payment acceptance.
5.1.A.1.c
A Merchant is not required to display the Licensed Marks if that Merchant does not deal with the
general public (for example, a private club) or if it is prohibited from doing so by its trade association
rules.
5.1.A.1.d
A Point-of-Transaction Terminal that does not have the capability to go Online, regardless of whether
the terminal is Chip-enabled, must not display the Visa Brand Mark with the Electron Identifier.
5.1.A.2
5.1.A.2.a
15 May 2013
Merchant Websites
Merchants website must contain all of the following information:
Visa Brand Mark in full colour to indicate Visa Card acceptance;
Complete description of the goods or services offered for sale by that Merchant on its website;
Return/refund policy (see also Section 5.1.A.2.b);
Customer service contact, including electronic mail address or telephone number;
Address of the Merchant's Permanent Establishment and, disclosure of the Merchant Outlet
country either:
On the same screen view as the payment page used to present the final Transaction
Amount; or
Within the sequence of web pages the Cardholder accesses during the payment
process;
Transaction Currency;
Export restrictions (if known);
Delivery policy;
Consumer data privacy policy; and
Security capabilities and policy for transmission of payment card details.

5-5
Payment Acceptance
5.1.A.2.b
An Electronic Commerce Merchant must:
Include its return/refund policy on its website;
Have a "click to accept" button, or other acknowledgement, on its website evidencing that the
Cardholder has accepted the return/refund policy; and
Display its purchase terms and conditions to the Cardholder during the order process either:
On the same screen used as the checkout screen indicating the total Transaction
Amount; or
Within the sequence of web pages accessed by the Cardholder prior to the final
checkout.
5.1.A.2.c
Effective from 1 June 2011, if a Cardholder accesses the website of a High Brand-Risk Merchant or a
High Brand-Risk Sponsored Merchant and is then forwarded to the website of the High Brand-Risk
Internet Payment Service Provider for payment, the name of the High Brand-Risk Internet Payment
Service Provider must appear in the Authorization Request and Clearing Record in conjunction with
the name of the High Brand-Risk Merchant or the High Brand-Risk Sponsored Merchant.
5.1.A.2.d
A Merchant, an Internet Payment Service Provider (IPSP) or a Sponsored Merchant that displays a
Licensed Mark on its website must not accept Cards for the purchase or trade of child abuse imagery
or other similar goods or services determined by Visa Europe from time to time. Within three calendar
days of receipt of notification from Visa Europe, an Acquirer must terminate its agreement with any
Merchant or IPSP, or require an IPSP to terminate its agreement with a Sponsored Merchant, that is in
violation of this rule.
Failure to comply with these obligations may result in fines, as specified in Table 1-15.
5.1.A.2.e
3D Secure Electronic Commerce

Electronic Commerce Merchants who participate in 3-D Secure must display the Verified by Visa Mark
on the payment page of their website. Visa Europe recommends also displaying the Verified by Visa
Mark on the Merchant home page.
Merchants whose websites are not in English may display a Visa-approved translated version of the
Verified by Visa Mark in addition to the standard version.
5.1.A.3
Promotional Material
5.1.A.3.a
A Merchant must not use any promotional materials and/or advertisements that apply any of the
Licensed Marks without the prior written approval of its Acquirer.
5.1.A.3.b
A Merchant must not:
Indicate or imply that Visa Inc. or Visa Europe endorses any goods or services offered by that
Merchant;
Where it is not a Member, indicate or imply that it is a Member and thereby eligible to provide
Visa Products and Services; or
Use the Licensed Marks for any purpose other than those permitted by Visa Europe.
5.1.B
Honouring Cards
5.1.B.1
Card Types
5.1.B.1.a
A Merchant must accept all Cards properly presented for payment as specified in Table 4-1.
5.1.B.1.b
If a Merchant does not deal with the public (for example, a private club), it complies with the
requirements in Section 5.1.B.1.a if it accepts Cards from its members.
5-6

15 May 2013
Payment Acceptance
5.1.B.2
5.1.C
Uniform Services
A Merchant must process Transactions of Cardholders whose Cards are issued by the Member that is
also that Merchants Acquirer in exactly the same manner as it processes Transactions with other
Members Cardholders.
Prohibitions
A Merchant must not:
Add any surcharges to Transactions, unless local law expressly requires that a Merchant be
permitted to impose a surcharge. Any surcharge amount, if allowed, must be included in the
Transaction Amount and not collected separately;
Except at the option of Visa Europe and provided that the debt is not considered uncollectible
(for example, payments to a collection agency or in an attempt to recover funds for a
dishonoured cheque), accept a Card to collect or refinance an existing debt, unless either of
the following is true:
The Transaction results from the conversion of a Merchant's existing card program to the
Visa Card Program; or
The Merchant is a government agency and the Transaction represents a loan payment. In
this case, the Transaction Amount must not equal the loan balance unless it is the final
payment;
Accept Cardholder payments for previous Card charges;
Request or use an Account Number for any purpose other than as payment for goods and
services;
Make a Cash Disbursement, other than:

Hotels;
Cruise Lines; and
Any Merchant that processes travellers cheques, Foreign Currency and Visa
TravelMoney Cards as Cash Disbursements prior to 15 May 2008. Any Merchants
processing travellers cheques, Foreign Currency and Visa TravelMoney Cards in these
circumstances, may only continue to do so until 15 November 2009 and must limit the
Transaction Amount to the value of the travellers cheques or Foreign Currency plus any
commission charged by the Merchant; and
The Transaction must not represent the collection of a dishonoured cheque.
5.1.C.1
Surcharging on Credit Cards in the United Kingdom

Merchants in the United Kingdom that accept Cards as defined by the Credit Cards (Price
Discrimination) Order 1990 may impose a surcharge on Transactions using a Credit Card within the
United Kingdom.
5.1.C.1.a
If an Issuer in the United Kingdom issues Cards not caught by the provisions of the Credit Cards (Price
Discrimination) Order 1990, the Issuer must provide Visa Europe with clear details of the Cards and
any product description.
5.1.C.1.b
Upon notification by Visa Europe, an Acquirer in the United Kingdom that contracts with Merchants in
the United Kingdom must inform the Merchants of Cards that are not caught by the provisions of the
Credit Cards (Price Discrimination) Order 1990.
5.1.D
Cardholder and Card Verification
5.1.D.1
Identification Verification
A Merchant must validate the Cardholders identity and verify the Card in a Face-to-Face Environment,
in accordance with the requirements set out in Table 5-1.
For Visa Europe Transactions taking place in a Semi-Attended Environment, a Merchant must validate
the Cardholders identity and verify the Card, in accordance with the requirements set out in Table 5-1.
15 May 2013

5-7
Payment Acceptance
Table 5-1
Identification Verification
Description
Retail
Transaction
Manual Cash
Disbursement
Quasi-Cash
Disbursement 3
Review positive identification to validate the

Cardholders identity.
Verify that the Cardholder resembles the person

described or depicted in any photograph intended for
identification on the Card.
Indicate the positive identification on the Transaction

Receipt, including either:
Description of identification, including any serial

number, where the Card does not bear a photograph
intended for identification; or
Notation that the Cardholders identity was verified
by the photograph on the Card (such as photo card
presented) if a Card bears a photograph intended for
identification.
Verify that the signature on the Card matches the
signature on the Transaction Receipt or the signature
captured using an electronic signature capture device
and, if applicable, identification presented. This
signature may be different from the name embossed or
printed on the Card.1
Process the PIN, if applicable.
Effective from 1 March 2012, process the CDCVM, if

applicable.
Card Verification
Check one or more Card security features. 2
Check one or more Card security features prior to

completing the Transaction.
For a Visa Card or Visa Electron Card, a Merchant must:
Check one or more Card security features prior to
completing the Transaction;
Compare the first four digits of the Account Number
(if present) to the four digits printed below the
Account Number; and
Record the four digits printed on the front of the
1. This does not apply to Transactions using a Non-Reloadable Prepaid Card, Transactions using a Visa Commercial Card,
Small Ticket Transactions and Transactions conducted in New Channels, except for a Vehicle-Specific Fleet Card, and
applies only to a Transaction where a Card with a signature panel was presented for payment. Signature verification is not
required for a Transaction in which a PIN is used.
2. Effective from 1 March 2012, this does not apply to Transactions using a Card that is not a standard plastic payment Card.
3. In a Card-Present Environment only
5.1.D.1.a
A Merchant that uses a Point-of-Transaction Terminal with Electronic Capability and accepts a
Cardholder's PIN, rather than a signature, to verify the identity of a Cardholder, must ensure that the
PIN is processed as specified in the PIN Management Requirements Documents, EMV Integrated Circuit
Card Specifications for Payment Systems and the Transaction Acceptance Device Requirements.
5.1.D.1.b
A Merchant must not ask the Cardholder to reveal that Cardholders PIN to the Merchant.
5-8

15 May 2013
Payment Acceptance
5.1.D.2
Uncertain Identification
If the Merchant is uncertain of the identity of the Cardholder who is presenting the Card for payment
or the validity of the Card presented for payment, the Merchant must contact its Acquirer for
instruction.
5.1.D.3
Missing Imprint or Expired Card

The Merchant must verify the Cardholders identity if either a:
Card cannot be imprinted on a Transaction Receipt; or
Cardholder presents an Expired Card.
5.1.D.4
Account Verification
Issuers, Acquirers and Merchants must comply with the requirements as specified in this
Section 5.1.D.4.
5.1.D.4.a
Issuer Requirements
Issuers must both:
Be able to receive Account Verification requests; and
Respond to such requests, using one of the following message types, as specified in the
VisaNet Manuals:
Response Code 85No reason to decline;
Response Code 91Issuer unavailable; or
Any other response code indicating non-approval of the Account Verification request, as
specified in the Visa System Manuals.
5.1.D.4.b
Acquirers must both:
Be able to transmit the Account Verification request to the Issuer using POS Condition Code
Value 51, as specified in the Visa System Manuals; and
Be able to receive the response from the Issuer for that Account Verification request.
5.1.D.4.c
Merchant Requirements
Acquirers must ensure that all their Merchants, excluding those that deploy Automated Fuel
Dispensers as specified in Section 4.8.E.7, must use Account Verification to validate a Cardholder
account.
5.1.E
Authorizations
5.1.E.1
Transactions Below Floor Limit
5.1.E.1.a
For each Transaction below the Floor Limit that does not take place at a Chip-Reading Device, the
Merchant must check the Card Recovery Bulletin (CRB) that is valid at the time of the Transaction. If
the Account Number appears on the CRB, the Merchant should attempt to recover the Card, as
specified in Section 5.4.
5.1.E.1.b
Effective from 3 October 2011, for Proximity Payments completed at a terminal that accepts Proximity
Payment Devices only, a Merchant is not required to check the Card Recovery Bulletin.
5.1.E.2
Transactions Above Floor Limit
5.1.E.2.a
A Merchant must request an Online Authorization prior to completing a Transaction if the Transaction
Amount of that Transaction exceeds the applicable Floor Limit. A Merchant must not split the sale into
smaller individual Transaction Amounts which fall below the applicable Floor Limit to avoid obtaining
Authorization.
5.1.E.2.b
If an Authorization Code is given, that Authorization Code must appear on the Transaction Receipt.
15 May 2013

5-9
Payment Acceptance
5.1.E.2.c
The Merchant must obtain Authorization on the Transaction Date, except where the Merchant is a
Hotel, Car Rental Company or Cruise Line or where the Transaction is a Delayed Delivery Transaction,
Mail/Phone Order Transaction or an Electronic Commerce Transaction, where the date of
Authorization and the Transaction Date may differ.
5.1.E.2.d
A Merchant must ensure that a Magnetic Stripe Terminal does not display or print more information
than is embossed or printed on the front and back of the Card. This prohibition does not prevent the
display or printing of the full Account Number of a Visa Electron Card on the Transaction Receipt
retained by the Merchant.
5.1.E.3
Other Required Authorizations
5.1.E.3.a
A Merchant must request Authorization, regardless of the Transaction Amount, if any of the following
is true:
Cardholder presents an Expired Card for the Transaction;
Cardholder neglects to present his Card;
Card signature panel is blank;
Merchant is suspicious of a proposed Transaction;
Cardholder presents a Visa Electron Card at a Visa Electron Merchant;
Cardholder presents a Card that bears the legend Electronic Use Only;
Transaction is an Electronic Commerce Transaction;
Transaction is a Mail/Phone Order Transaction;
Transaction is an In-Transit Service Transaction;
Transaction is a Recurring Transaction;
Chip or Chip-Reading Device is inoperative at a Merchant that accepts Chip

Transactions; or
If all the following apply:

Card is unembossed;
Transaction takes place in a Face-to-Face Environment; and
Account Number is key-entered into a Point of Transaction Terminal.
5.1.E.3.b
For an Aggregated Transaction an Electronic Commerce Merchant must obtain Authorization for the
full, final Transaction Amount of the Aggregated Transaction.
5.1.E.3.c
Mail/Phone Order Transactions and Electronic Commerce Transactions shall have a Zero Floor
Limit.
5.1.E.3.d
A Merchant must ensure that it uses Online Authorization for a Magnetic Stripe-read Transaction
where the Service Code instructs the terminal to go Online.
5.1.E.4
5.1.E.4.a
5-10
Authorization for Accumulated Transactions

Effective from 20 April 2013, a Merchant must obtain Authorization on the Transaction Date, except
where the:
Total Transaction Amount is not known when the Card is presented;
Transaction is initiated inside the Territory at a terminal that accepts Proximity Payment
Devices only; and
Merchant is assigned a Merchant Category Code of:

4131 - Bus Lines.

15 May 2013
Payment Acceptance
5.1.E.4.b
Effective from 20 April 2013, a Merchant assigned one of the following Merchant Category Codes
may estimate Transaction Amounts for Authorization based on the minimum cost of a journey:
4131 - Bus Lines.

Effective from 20 April 2013, such Merchants may obtain further, estimated Authorizations for
additional Transaction Amounts above any amount that has already received Authorization upon the
following conditions:
At any time between the Cardholders first journey and seven days after the Cardholders first
journey; and
For any amount as long as the total amount of the Authorization does not exceed US $25, or
local currency equivalent.
5.1.E.4.c
5.1.E.5
Effective from 20 April 2013, estimated Authorizations which have been accumulated must be
submitted for Clearing if either:
The total estimated journey exceeds US $25 or local currency equivalent; or
Seven calendar days have elapsed since the first journey.

Hotel and Car Rental Transactions
5.1.E.5.a
A Hotel may estimate the Transaction Amounts for Authorization at any time prior to the Cardholders
check-out based on one or more of the following:
Cardholder's intended length of stay at check-in time;
Room rate;
Applicable tax; and/or
Service charge rates.
5.1.E.5.b
A Car Rental Company may estimate the Transaction Amounts for Authorization at the time of pickup
of the rental vehicle by the Cardholder, based on one or more of the following:
Cardholder's intended car rental period;
Rental rate;
Applicable tax; and/or
Mileage rates.
The estimated Transaction Amounts must not include charges that cover potential vehicle damage or
the insurance deductible amount.
5.1.E.5.c
After a Hotel or a Car Rental Company (as appropriate) has completed an estimate of the Transaction
Amount in accordance with either Section 5.1.E.5.a or Section 5.1.E.5.b, the Merchant must either:
If the estimated Transaction Amount is equal to or below the Floor Limit, check the Card
Recovery Bulletin or obtain an Account Verification on the Cardholder's check-in date, in
respect of Hotels, or rental pick-up date, in respect of Car Rental Companies; or
If the estimated Transaction Amount exceeds the Floor Limit, obtain an Authorization for the
whole estimated Transaction Amount and include the date, amount and Authorization Code
5.1.E.5.d
On the check-out date, in respect of Hotels, and on the rental return date, in respect of Car Rental
Companies, for Transactions involving a Hotel or a Car Rental Company where Authorization has
previously been obtained for the estimated Transaction Amount, if the final Transaction Amount
exceeds either the Floor Limit, or 15% more than the sum of the amounts for which Authorization has
been obtained, the Hotel or the Car Rental Company must obtain an additional Authorization and
must include the date, amount and Authorization Code on the Transaction Receipt.
15 May 2013

5-11
Payment Acceptance
5.1.E.6
Airline Transactions
When a Cardholder purchases multiple tickets from an Airline or an International Airline on the same
Account Number and the cumulative purchase price of those tickets exceeds the Floor Limit, the Airline
or the International Airline must request Authorization for either each ticket individually or for the
multiple tickets as one Transaction.
5.1.E.7
Cruise Line Transactions
5.1.E.7.a
When a Cardholder purchases multiple tickets from a Cruise Line on the same Account Number and
the cumulative purchase price of those tickets exceeds the Floor Limit, the Cruise Line must request
Authorization for either each ticket individually or for the multiple tickets as one Transaction.
5.1.E.7.b
A Cruise Line may estimate the Transaction Amounts for Authorization. The Authorization Request in
respect of the estimated Transaction Amount must be for the amount specified in a statement of
intent to purchase goods or services aboard ship which must be signed by the Cardholder.
Additional Authorizations may be requested at any time on or between the Cardholder's embarkation
date and disembarkation date and the final Transaction Amount must be disclosed to the Cardholder.
5.1.E.7.c
5.1.E.8
For Transactions involving a Cruise Line where Authorization has previously been obtained for the
estimated Transaction Amount, if the final Transaction Amount exceeds either the Floor Limit or 15%
more than the sum of the amounts for which Authorization has been given, the Cruise Line must
request an additional Authorization and the date, amount and Authorization Code must be included
High Risk Merchants
5.1.E.8.a
High-Risk Telemarketing Merchants and High-Risk Electronic Commerce Merchants

Effective until 31 May 2011, a High-Risk Electronic Commerce Merchant and a High-Risk
Telemarketing Merchant must submit the appropriate Merchant Category Code:
With each Authorization Request; and
In each Clearing Record.
5.1.E.8.b
High Brand-Risk Merchants and High Brand-Risk Sponsored Merchants

Effective from 1 June 2011, a High Brand-Risk Merchant and a High Brand-Risk Sponsored Merchant
must submit the appropriate Merchant Category Code:
5.1.E.9
Mail/Phone Order Transactions and Electronic Commerce Transactions
5.1.E.9.a
A Mail/Phone Order Merchant and an Electronic Commerce Merchant must attempt to obtain the
Card expiry date and forward it as part of the Authorization Request for any Mail/Phone Order
Transaction and Electronic Commerce Transaction.
5.1.E.9.b
A Mail/Phone Order Merchant and an Electronic Commerce Merchant may obtain Authorization for
any merchandise to be shipped on any day up to seven calendar days prior to the Transaction Date. For
a Mail/Phone Order Transaction and an Electronic Commerce Transaction, the Transaction Date is the
date on which the merchandise is shipped. This Authorization is valid for the Transaction Amount if
the Transaction Amount is less than 15% higher than the amount for which Authorization was
obtained, provided that the additional amount only represents shipping costs.
5.1.E.9.c
An Electronic Commerce Transaction must be identified in both the Authorization Request and
Clearing Record with the appropriate Electronic Commerce Indicator as specified in the:
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15 May 2013
Payment Acceptance
5.1.E.10
Recurring Transactions
5.1.E.10.a
When carrying out a Recurring Transaction, a Merchant must:
Obtain an Authorization for each Transaction; and
Provide the Acquirer with the correct indicator for each Transaction in both the Authorization
Request and the Clearing Record.
5.1.E.10.b
The Clearing Record for a Transaction must comply with the data standards and requirements as
specified in the:
Visa Europe System Manuals for Transactions processed using the Visa Europe Clearing and
Settlement Service; and
VisaNet Manuals for Transactions processed using BASE II.
5.1.E.10.c
All Visa Europe Transactions that are Recurring Transactions shall have a Zero Floor Limit.
5.1.E.11
Timeshare Transactions
A Timeshare Merchant must submit Merchant Category Code 7012:
5.1.E.12
Partial Authorizations
A Merchant that is capable of receiving Partial Authorizations must:
Upon receipt of a Partial Authorization, immediately submit an Authorization Reversal if the

Cardholder elects not to complete the Transaction;
After receiving a Partial Authorization, ensure that the Transaction Amount submitted in the
Clearing Record is no more than the amount approved in the Partial Authorization.
5.1.E.13
Automated Fuel Dispenser Transactions
5.1.E.13.a
A Merchant deploying an Automated Fuel Dispenser must either:
Request an Authorization for the full amount of any International Transaction exceeding
US $50 or local currency equivalent; or
Request a Status Check Authorization as specified in Section 4.8.E.7.
5.1.E.13.b
A Merchant deploying an Automated Fuel Dispenser must either:
Request an Authorization for the full amount of any Visa Europe Transaction exceeding 55
or local currency equivalent; or
Request a Status Check Authorization as specified in Section 4.8.E.7.
5.1.E.13.c
If participating in the Partial Authorization service, a Merchant deploying an Automated Fuel

Dispenser must, for Transactions where the full Transaction Amount is included in the Authorization
Request, submit a Transaction into Clearing for no more than the amount approved in the Partial
Authorization and not the amount of that initial Authorization Request.
For Visa Europe Transactions, the Merchant must submit a Clearing Transaction up to the amount
approved in the Partial Authorization or for an amount of one unit of currency up to a maximum of 55
(or local currency equivalent), whichever is lower.
5.1.E.13.d
15 May 2013
If that Merchant has received a Partial Authorization, it must submit an Authorization Reversal for:
The difference between the amount approved in the Partial Authorization and the final
Transaction Amount, if the Cardholder's purchase is lower than the Partial Authorization
amount; or
The full amount of the Partial Authorization if the Cardholder elects not to complete the
Transaction.

5-13
Payment Acceptance
5.1.E.14
V PAY Transactions
A Transaction using a Card bearing the V PAY Brand Mark must comply with the V PAY Operating
Regulations and must be authorized using either Online Authorization or Offline Authorization. The
Chip in a Card bearing the V PAY Brand Mark must be read using a Chip-Reading Device.
At the option of an Issuer, a Card bearing the V PAY Brand Mark may be used at an Electronic
Commerce Merchant. Where a Card bearing the V PAY Brand Mark is used at an Electronic Commerce
Merchant to carry out an Electronic Commerce Transaction and the Issuer generates an Authorization
Response, liability and Chargeback rights are the same for the equivalent Transaction using a Card
bearing the Visa Brand Mark.
5.2
TRANSACTION RECEIPT COMPLETION
5.2.A
General Transaction Receipt Information Requirements
5.2.A.1
5.2.A.1.a
A Merchant that generates a Transaction Receipt either electronically or manually, must enter the
following on the Transaction Receipt:
A brief description of the goods or services sold; and
A currency symbol (such as $) or words denoting the Transaction Currency as part of the
Transaction Amount.
Effective from 1 March 2013 for newly installed Chip-Reading Devices and effective from 1 March
2015 for all Chip-Reading Devices, the Merchant must also enter:
The Dedicated File Name; and
If present on the Card, in accordance with the EMV Integrated Circuit Card Specifications for
Payment Systems, an:
Application Preferred Name; or
Application Label.
5.2.A.1.b
If a Transaction Receipt does not contain a currency symbol or words denoting the Transaction
Currency, the local currency of the Transaction Country will be deemed to be the Transaction
Currency.
5.2.A.1.c
Account Number Truncation on Transaction Receipts

All Point-of-Transaction Terminals must truncate all but the last four digits of the Account Number on
the Cardholder copy of the Transaction Receipt.
5.2.A.2
Manually Imprinted Transaction Receipts

A Merchant generating a manually imprinted Transaction Receipt must:
Include the name of the Cardholder on the Transaction Receipt if a name appears on the Card.
If the name is printed (rather than embossed) on the Card, the Merchant must write the
Cardholder's name on the Transaction Receipt; and
If the imprinted information on the Transaction Receipt is not legible, reproduce it to ensure it
is legible.
5.2.A.3
Cardholder Signature
A Merchant must not require a Cardholder to sign a Transaction Receipt until the final Transaction
Amount is entered on the Transaction Receipt.
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15 May 2013
Payment Acceptance
5.2.A.4
Electronic Signature Capture Devices

A Merchant using an electronic signature capture device must:
Only store and reproduce a signature on a Transaction-specific basis in relation to the

Transaction for which the signature was obtained;
Only reproduce a signature on the Transaction Receipt upon specific written request from the
Acquirer or in response to a Retrieval Request; and
Have proper controls in place to ensure the security of the stored signatures and other
Cardholder data captured by such electronic signature capture device, in accordance with the
Payment Card Industry Data Security Standards.
A signature captured using an electronic signature capture device is a valid form of Cardholder
Verification, if the Card used is a signature-preferring Chip Card or a Card with a Magnetic Stripe only.
If a PIN-Preferring Chip Card is used, then the form of Cardholder Verification must be PIN.
All Chip-Reading Devices supporting electronic signature capture must also be capable of accepting
PIN as a form of Cardholder Verification.
5.2.A.5

5.2.A.5.a
Effective from 1 January 2013, as specified in Section 5.3.E.1.b, the Cardholders copy of a Transaction
Receipt may be delivered to a Cardholder using electronic means, including but not limited to an
e-mail or an Short Message Service (SMS) text message.
5.2.A.5.b
Effective from 1 January 2013, personal data provided by the Cardholder to enable the Merchant to
deliver a copy of a Transaction Receipt to that Cardholder by electronic means:
Must not be stored or used by the Merchant for any other purpose without the explicit consent
of the Cardholder; and
Must be stored in an environment that is compliant with the Payment Card Industry Data
Security Standards.
Delivery Requirements
5.2.A.5.c
15 May 2013
Effective from 1 January 2013, a Merchant may provide a Cardholder with a copy of a Transaction
Receipt using electronic means, as specified in Section 5.2.A.5.a, if all of the following conditions apply:
Local law does not require a copy of the Transaction Receipt to be printed immediately at the
Point-of-Transaction;
At the time of purchase, the Merchant informs the Cardholder:

That the copy of the Transaction Receipt will be delivered using electronic means;
How to obtain (providing clear instructions) the Transaction Receipt in the event the
Cardholder does not receive the Cardholder's copy of the Transaction Receipt;
The Cardholder consents to receive a copy of the Transaction Receipt using electronic means,
using the delivery method agreed with the Merchant;
The copy of or a link to the Transaction Receipt is sent to the Cardholder immediately upon
completion of the Transaction. If a link to a website is provided, the Merchant must provide
clear instructions to the Cardholder for accessing the Cardholder's copy of the Transaction
Receipt on such a website;
A Merchant must make the copy of the Transaction Receipt available to the Cardholder, and
have the ability to resend it to the Cardholder. If a link to a website is provided, the Merchant
must make the Cardholder's copy of the Transaction Receipt available to the
Cardholder; and
The Cardholder's copy of the Transaction Receipt must contain the data requirements as
specified in Exhibit 7I.

5-15
Payment Acceptance
5.2.A.5.d
Effective from 1 January 2013, if the Cardholder does not consent to receive the Cardholder's copy of
the Transaction Receipt using electronic means, the Merchant must be able to provide the Cardholder
with a printed copy of the record of the Transaction as follows:
If a Transaction takes place at a Merchant Outlet where there is a fixed Point-of-Transaction

Terminal on the premises, the record of the Transaction must be printed, as specified in the
data requirements in Exhibit 7I or Exhibit 7J; or
If a Transaction takes place at a Merchant Outlet where there is not a fixed Point-ofTransaction Terminal on the premises, the record of the Transaction may be:
Handwritten, as specified in the data requirements in Exhibit 7J; or
Printed, as specified in the data requirements in Exhibit 7I or Exhibit 7J.
Receipt Requirements
5.2.A.5.e
Effective from 1 January 2013, the title of the electronically delivered message, as defined in
Section 5.3.E.1.b, that is used to send a copy of or a link to the Cardholder's copy of the Transaction
Receipt must clearly identify:
The Merchant name and, if applicable, the name of the agent as it will appear in the Clearing
Record and Cardholder billing statements; and
That the electronically delivered message contains the Cardholder copy of the Transaction
Receipt or a link to the Cardholder copy of the Transaction Receipt.
5.2.A.5.f
Effective from 1 January 2013, the Cardholder's copy of the Transaction Receipt that is made available
to a Cardholder using electronic means must:
Have the Account Number truncated to only show the last four digits of the
Account Number; and
Contain the data requirements as specified in Exhibit 7I.
5.2.B
Special Transaction Receipt Information Requirements
5.2.B.1
Delayed or Amended Charge Transactions

When carrying out a Delayed or Amended Charge Transaction, a Merchant must:
Include the words Signature on File on the Transaction Receipt; and
Send a copy of the Transaction Receipt to the Cardholder at the Cardholder's address shown
on the rental contract or Guest Folio.
5.2.B.2
For a Recurring Transaction, a Merchant must obtain an Authorization. When carrying out a
Transaction that is part of a Recurring Transaction, a Merchant must enter Recurring Transaction on
the signature line of the Transaction Receipt.
When carrying out an Electronic Commerce Transaction, which is part of a Recurring Electronic
Commerce Transaction, an Electronic Commerce Merchant must include the following on the
Transaction Receipt:
The frequency of the Electronic Commerce Transactions; and
The period over which the Recurring Electronic Commerce Transaction will take place,
and such details must be agreed with the Cardholder.
5.2.B.2.a
5-16
Merchant Contact Details

For Visa Europe Transactions that are Recurring Transactions:
Acquirers must supply contact details for all Merchants in the Clearing Record for all Recurring
Transactions; and
Issuers must ensure that when Merchant contact details are provided in the Clearing Record,
they are included on Cardholder statements.

15 May 2013
Payment Acceptance
Merchant contact details must be supplied in the Clearing Record as follows:
For Recurring Transactions initiated at an Electronic Commerce Merchant, the Merchant

name field must contain the Merchants website address; and
For Recurring Transactions initiated at a Mail/Phone Order Merchant or other Merchants, the
City field must contain the Merchant contact telephone number. The telephone number used
must be accessible by all Cardholders worldwide.
NOTE: See also Section 5.3.C.
5.2.B.3
Mail/Phone Order Transactions

When carrying out a Mail/Phone Order Transaction, a Mail/Phone Order Merchant must write MO,
in the case of a mail order, and TO, in the case of a telephone order, on the signature line of the
5.2.B.4
Electronic Commerce Transactions
5.2.B.4.a
All data requirements specified in Electronic Commerce Transaction Receipt (Exhibit 7K) must be
included on the Transaction Receipt for an Electronic Commerce Transaction.
5.2.B.4.b
An Electronic Commerce Merchant must not return the full Account Number to the Cardholder either
in any online communication or on the Transaction Receipt.
5.2.B.5
Recurring Electronic Commerce Transactions

The first Electronic Commerce Transaction in a Recurring Electronic Commerce Transaction must be
processed with the appropriate indicator values for Electronic Commerce Transactions, as specified in
the following exhibits:
Visa Europe Clearing and Settlement Record Requirements (Exhibit 2M) for Transactions
processed through Visa Europe Clearing and Settlement Service or BASE II Record Requirements
(Exhibit 2L) for Transactions processed though BASE II;
Required Message Content for Visa Europe Systems Financial Transactions (Exhibit 3C) for
Recurring Electronic Commerce Transactions processed through the Visa Europe
Authorization Service or Required Message Content for VisaNet Financial Transactions
(Exhibit 3A) for Recurring Electronic Commerce Transactions processed through the V.I.P.
System; and
Required Message Content for Visa Europe Systems Authorization Requests (Exhibit 3D) for
Electronic Commerce Transactions that are processed through the Visa Europe Authorization
Service or the Required Message Content for VisaNet Authorization Requests (Exhibit 3B) for
Recurring Electronic Commerce Transactions processed through the V.I.P. System.
Subsequent Electronic Commerce Transactions in that Recurring Electronic Commerce Transaction
must be completed as specified in Section 5.2.B.2 and the Visa Europe Clearing and Settlement Record
Requirements (Exhibit 2M)for subsequent Electronic Commerce Transactions processed through Visa
Europe Clearing and Settlement Service or the BASE II Record Requirements (Exhibit 2L) for Electronic
Commerce Transactions processed through BASE II.
5.2.B.6
5.2.B.6.a
15 May 2013
Aggregated Transactions
Upon completion of an Aggregated Transaction, as specified in Section 5.4.I, the Electronic Commerce
Merchant must provide a Transaction Receipt that contains, along with the information specified in
Electronic Commerce Transaction Receipt (Exhibit 7K), the following information for each individual
purchase:
Transaction Date;
Transaction Amount; and
Description of purchase.

5-17
Payment Acceptance
5.2.B.6.b
5.2.B.7
The individual purchase information and the Aggregated Transaction information must be available to
the Cardholder for a minimum of 120 days following the Processing Date of the Aggregated
Transaction.
Dynamic Currency Conversion
5.2.B.7.a
A Merchant offering Dynamic Currency Conversion (DCC) must:
Inform the Cardholder that DCC is optional;
Not impose any additional requirements on the Cardholder to have the Transaction processed
in the local currency;
Not use any language or procedures that may cause the Cardholder to choose Dynamic
Currency Conversion by default;
Not misrepresent, either explicitly or implicitly, that its DCC service is a Visa Product and
Service; and
For Visa Europe Transactions, inform the Cardholder prior to obtaining Authorization for the
Transaction, that Dynamic Currency Conversion is a service provided by either the Merchant
or Acquirer.
5.2.B.7.b
In both a Card-Present Environment and a Card-Absent Environment, a Transaction Receipt

representing Dynamic Currency Conversion must show all of the following separately:
Currency symbol of the local currency of the Merchant Outlet;
Transaction Amount of the goods or services purchased in the local currency of the Merchant
Outlet;
Exchange rate used to determine the Transaction Currency;
Total Transaction Amount charged by the Merchant in the Transaction Currency, followed by
the words Transaction Currency; and
A statement, easily visible to the Cardholder, that specifies the following:

Cardholder has been offered a choice of currencies for payment, including the local
currency of the Merchant Outlet; and
That the currency selected by the Cardholder is the Transaction Currency.
In addition, the Transaction Receipt must indicate that the Dynamic Currency Conversion is conducted
by the Merchant, an Acquirer or a third party on behalf of that Merchant or Acquirer, or that the
Dynamic Currency Conversion is not associated with or endorsed by Visa Inc. or Visa Europe.
For Visa Europe Transactions, Acquirers and Merchants who offer Dynamic Currency Conversion at
ATMs or the Point-of-Transaction must provide a clear indication, on the Transaction Receipt,
separately from all other requirements, that either the Merchant or the Acquirer is providing the
Dynamic Currency Conversion service.
5.2.B.7.c
5-18
Prior to initiating Dynamic Currency Conversion for a Priority Check-out Transaction, the Merchant
must complete a written agreement with the Cardholder that specifies:
That the Cardholder has agreed to Dynamic Currency Conversion;
That the Cardholder has been offered a choice of currencies in which the Transaction will be
completed, including the Merchant's local currency;
That a Transaction Currency has been agreed between the Cardholder and the Merchant;
That the Transaction Currency agreed between the Cardholder and the Merchant is final;
Any commissions or fees to be applied to the Transaction by the Merchant;
That the currency conversion rate to be applied to the Transaction will be determined by the
Merchant at a later date without additional consultation with the Cardholder;
That the Dynamic Currency Conversion is conducted by the Merchant, Acquirer or third party
on behalf of that Merchant or Acquirer; and
That the Dynamic Currency Conversion is not associated with or endorsed by Visa Inc. or Visa
Europe.

15 May 2013
Payment Acceptance
5.2.B.7.d
5.2.B.8
5.2.B.8.a
Prior to initiating Dynamic Currency Conversion, the Merchant must disclose to the Cardholder all of
the Transaction Receipt requirements specified in Section 5.2.B.7.b.
Returned Merchandise and Adjustments
A Merchant must ensure that the words specified in Table 5-2, or similar wording, must be legibly
printed on all copies of the Transaction Receipt near the Cardholder signature area or in an area easily
seen by the Cardholder.
Table 5-2
Proper Disclosure on Transaction Receipts
Transaction Receipt Wording
To Be Used for the Following Return Policies
No Refund, No Exchanges or All Sales Final
Merchant does not:

Accept merchandise in return or exchange; or
Issue a refund to a Cardholder.
Exchange Only
Merchant only accepts merchandise in exchange for

merchandise of equal value to the original
Transaction Amount.
In-Store Credit Only
Merchant only accepts merchandise for return and

delivers an in-store credit document that:
Equals the value of the returned merchandise; and
Must be used at the Merchant Outlet.
5.2.B.8.b
Subject to applicable law, the Merchant must not include on the Transaction Receipt a statement that
waives the Cardholder's right to dispute the Transaction with the Issuer.
5.2.B.9
Small Ticket Transaction

A Merchant is not required to provide a Cardholder with a Transaction Receipt for a Small Ticket
Transaction, unless requested by the Cardholder. When the Merchant provides a Cardholder with a
Transaction Receipt for a Small Ticket Transaction, the Transaction Receipt must contain the minimum
data elements specified in Electronic Transaction Receipt (Exhibit 7I).
5.2.B.10
Proximity Payments
5.2.B.10.a
A Merchant is not required to provide a Cardholder with a Transaction Receipt for a Proximity Payment
where the Transaction Amount is below the Cardholder Verification Limit, unless requested by the
Cardholder. When the Merchant provides a Cardholder with a Transaction Receipt for a Proximity
Payment, the Transaction Receipt must contain the minimum data elements set out in Electronic
Transaction Receipt (Exhibit 7I).
5.2.B.10.b
Effective from 3 October 2011, a Transaction Receipt is not required for a Proximity Payment
completed at a terminal that accepts Proximity Payment Devices only.
5.2.B.10.c
A Transaction Receipt for a Proximity Payment must indicate that the Transaction was a Proximity
Payment, as specified in the Visa Europe Contactless Terminal Requirements and Implementation Guide.
5.2.B.11
Prepaid Transactions
5.2.B.11.a
A Merchant, that participates in the Point-of-Transaction Balance Return Service, will only receive the
available balance for a Prepaid Card, from the Issuer, in conjunction with a Purchase Transaction.
5.2.B.11.b
A Merchant, that participates in the Point-of-Transaction Balance Return Service, must provide the
Cardholder of a Prepaid Card, with their available balance on the Transaction Receipt.
5.2.B.11.c
A Merchant must provide the Cardholder of a Prepaid Card with a Transaction Receipt upon
completion of the Load Transaction, confirming the amount that has been added to the Prepaid Card.
15 May 2013

5-19
Payment Acceptance
5.2.B.12
Accumulated Transactions
5.2.B.12.a
Effective from 20 April 2013, for a Transaction for an accumulated journey that is completed at a
Merchant assigned with a Merchant Category Code of 4111, 4112 or 4131, that Merchant must provide
a Transaction Receipt that contains, along with the information specified in Electronic Commerce
Transaction Receipt (Exhibit 7I), all of the following information:
Merchant Name;
Total Transaction Amount with Transaction Currency;
Amount of each individual journey purchased with Transaction Currency;
Date of last Transaction;
Date of each individual journey; and
Detailed description of each individual journey purchased.
5.2.B.12.b
Effective from 20 April 2013, a Transaction Receipt is not required for a Proximity Payment completed
at a terminal that accepts Proximity Payment Devices only, unless as specified in Section 5.3.E.1.
5.3
5.3.A
TRANSACTION RECEIPT PROCESSING

Multiple Transaction Receipts and Partial Payments
A Merchant must include the total currency amount of goods and services purchased at the same time
on a single Transaction Receipt. A Transaction must not be divided by using two or more Transaction
Receipts. The only exceptions to this requirement are:
Purchases in separate departments of a multiple-department store;
Individual Airline tickets issued to each passenger if required by Airline policy;
Individual Cruise Line tickets issued to each passenger if required by Cruise Line policy;
Partial amount paid by the Cardholder in cash, cheque, or both at the time of sale;
Delayed Delivery Transactions, as specified in Section 5.4.O;
Advance Deposit Transactions, as specified in Section 5.4.Q; or
Instalment Transactions.
5.3.B
Delayed or Amended Charge Transactions
5.3.B.1
5.3.B.1.a
A Merchant may only carry out a Delayed or Amended Charge Transaction if:
It is a Hotel, a Cruise Line or a Car Rental Company; and
The Cardholder has given its prior written consent to incur delayed or amended charges under
such Transaction.
5.3.B.1.b
A Delayed or Amended Charge Transaction must be completed within 90 calendar days of the
Transaction Date of the previous Transaction to which the Delayed or Amended Charge Transaction
relates.
5.3.B.1.c
The following services may be the subject of a Delayed or Amended Charge Transaction:
Room charges;
Food or beverage charges;
Taxes;
Fuel;
Insurance;
Rental fees;
Damage to rental vehicles;
Parking tickets and other traffic violations; and
Goods and services purchased aboard a vessel of a Cruise Line.
5-20

15 May 2013
Payment Acceptance
5.3.B.2
Special Requirements for Car Rental Companies
5.3.B.2.a
When a Car Rental Company carries out a Delayed or Amended Charge Transaction for a parking
ticket or traffic violation, that Merchant must provide the Acquirer with documentation from the
appropriate civil authority, including:
The licence number of the rental vehicle;
The time and the location of the violation;
The statute violated; and
The amount of the penalty in the local currency of that civil authority.
5.3.B.2.b
When a Car Rental Company carries out a Delayed or Amended Charge Transaction, as specified in
Section 5.3.B.2.c, Section 5.3.B.2.d and Section 5.3.B.2.e, for charges relating to damage to a rental
vehicle that Merchant must provide the Acquirer with all of the following:
A copy of the rental agreement;
An estimate of the cost of the damage from an organization that can legally provide repairs;
The relevant civil authority's accident report (if applicable);
Documentation showing that the Cardholder has given consent that a Delayed or Amended
Charge Transaction may be processed using that Cardholders Card to cover damages to a
rental vehicle. Such consent must be evidenced either:
By the Cardholder's signature on the same page as, and close to, the description of the
charges that may be covered by the Delayed or Amended Charge Transaction; or
By the Cardholder's signature on the agreement and the Cardholder's initials on each page
of the agreement, where the Cardholder's signature is not set out on the same page as the
description of the charges which may be covered by the Delayed or Amended Charge
Transaction;
Any other documentation demonstrating that Cardholder's liability for the damage; and
A copy of the insurance policy of the Car Rental Company, if that Car Rental Company requires
that the Cardholder pay an insurance deductible for damages and a copy of the car rental
agreement showing that the Cardholder consents to be responsible for the insurance
deductible.
5.3.B.2.c
If a Delayed or Amended Charge Transaction relating to damages is to be processed, the Car Rental
Company must provide a written confirmation to the Cardholder within 10 business days of the return
date of the rented vehicle containing the details of the:
Damage;
Cost of the damage; and
Currency in which the cost of repairing the damage will be charged.

The Cardholder may, within 10 business days of receiving this confirmation, and at no cost to the Car
Rental Company, provide an alternative written estimate for the cost of repairing the damage should
they choose to do so.
5.3.B.2.d
If agreement is not reached between the Car Rental Company and the Cardholder for the cost of
repairing the damage, and if the Car Rental Company processes the Delayed or Amended Charge
Transaction, the Cardholder retains the right to dispute the Delayed or Amended Charge Transaction.
5.3.B.2.e
The Car Rental Company must wait 20 business days from the date of the confirmation receipt
provided to the Cardholder before processing a Delayed or Amended Charge Transaction for damages
to allow for the completion of Section 5.3.B.2.c.
15 May 2013

5-21
Payment Acceptance
5.3.C
5.3.C.1
When carrying out a Recurring Transaction, a Merchant must:
Obtain prior written permission from the Cardholder to periodically charge for recurring
services; and
Retain a copy of that permission for the duration of that Recurring Transaction and provide it
to the Issuer upon the Issuer's request.
An Electronic Commerce Merchant must provide a simple and easily accessible online cancellation
procedure for Recurring Electronic Commerce Transactions.
5.3.C.2
Prohibitions
When carrying out a Recurring Transaction, a Merchant must not:
Include any charges or payments other than those referred to in the relevant Recurring
Transaction Agreement; or
Complete a Transaction that is part of a Recurring Transaction if it receives either a Decline

Response or a cancellation notice from the Cardholder.
5.3.D
Credit Refunds
5.3.D.1
Restrictions
A Merchant must provide a credit refund in connection with a Transaction by a Credit Transaction
Receipt, not by cash or cheque. The only exceptions are Airlines if required by law or applicable tariff.
5.3.D.2
Credit Transaction Receipt

A Merchant may, at its discretion, prepare a Credit Transaction Receipt when a valid Transaction
Receipt was previously processed and the Cardholder either cancelled the Transaction later or
returned the goods.
If a Merchant prepares a Credit Transaction Receipt, the Merchant must then:
Prepare a credit that includes the Credit Transaction Receipt date and identifies the original
Transaction;
Deliver a completed Credit Transaction Receipt to the Cardholder; and
Deposit the Credit Transaction Receipt within five calendar days of the date that the Credit
Transaction Receipt is issued.
5.3.D.3
Transaction Receipt Reversal or Adjustment
5.3.D.3.a
If a Merchant processes a Transaction Receipt in error, it must process a Reversal or an Adjustment

within 30 calendar days of the Transaction Date.
5.3.D.3.b
A Transaction must be reversed using a Reversal or an Adjustment. See Visa Europe Clearing and
Settlement Record Requirements (Exhibit 2M) for those using the Visa Europe Clearing and Settlement
Service or BASE II Record Requirements (Exhibit 2L) for information on Transaction codes for those using
BASE II. For information on Single Message System message types, please refer to the Visa Europe
System Manuals for those using the Visa Europe Clearing and Settlement Service and the VisaNet
Manuals for those using BASE II.
5.3.D.4
Special Credit Refund Requirements for Timeshare Merchants

A Timeshare Merchant must provide a full credit refund to the Cardholder when both the Transaction
Receipt was processed and the Cardholder cancelled the Transaction within 14 calendar days of the
Transaction Date.
5-22

15 May 2013
Payment Acceptance
5.3.D.5
Returned Merchandise and Adjustments

For Transactions in a Card-Present Environment, a Merchant may limit its acceptance of returned
merchandise or establish a policy to make price adjustments provided that the Merchant makes proper
disclosure of its returns policy in accordance with Table 5-2.
5.3.E
Transaction Receipt Delivery to Cardholder
5.3.E.1
Transaction Receipts
5.3.E.1.a
A Merchant must provide a completed copy of the Transaction Receipt to the Cardholder at the time
that the purchased goods are delivered or services are performed.
5.3.E.1.b
Effective from 1 January 2013, for a Transaction in the Card-Present Environment, a Merchant must be
able to provide a Cardholder with one of the following:
An Electronic Transaction Receipt (Exhibit 7I);
Subject to the conditions in Section 5.2.A.5.c, a Transaction Receipt delivered using electronic
means, including but not limited to an e-mail or an Short Message Service (SMS) text
message, which may contain either the full required receipt data as set out in Exhibit 7I or a URL
to a website which contains the full required receipt data;
A Manual Transaction Receipt (Exhibit 7J); or
A handwritten Transaction Receipt as set out in Exhibit 7J.
5.3.E.1.c
A Transaction Receipt is not required for a Small Ticket Transaction unless requested by the
Cardholder.
5.3.E.1.d
A Transaction Receipt is not required for a Vending Transaction. It is recommended that the
Cardholder is advised at the Point-of-Transaction that a receipt will not be provided.
5.3.E.1.e
A Transaction Receipt is not required for a Proximity Payment where the Transaction Amount is below
the Cardholder Verification Limit, unless requested by the Cardholder.
5.3.E.1.f
Effective from 3 October 2011, a Transaction Receipt is not required for a Proximity Payment
completed at a terminal that accepts Proximity Payment Devices only. However, a Merchant must
inform the Cardholder as to how details of that Transaction can be obtained or, at the Cardholders
request, provide the Cardholder with those details.
5.3.E.2
Amended Transaction Receipts

A Hotel, Car Rental Company or Cruise Line must send the Cardholder a copy of the Transaction
Receipt generated for any Delayed or Amended Charge Transaction as specified in Section 5.2.B.
5.3.F
Transaction Receipt Deposit
5.3.F.1
Deposit Restrictions
5.3.F.1.a
A Merchant must not deposit Transaction Receipts resulting from any Transaction involving a Card
between a Cardholder and another entity. A Merchant must deposit only Transaction Receipts that
directly result from Cardholder Transactions with that Merchant.
5.3.F.1.b
An IPSP may deposit Transaction Receipts on behalf of a Sponsored Merchant.
5.3.F.1.c
A Merchant or IPSP must not deposit a Transaction Receipt until the Transaction is completed. A
Transaction is deemed completed when any one of the following has occurred:
The goods or services are shipped or provided;
The purchased service is performed; or
The Cardholder's consent is obtained for a Recurring Transaction.
15 May 2013

5-23
Payment Acceptance
5.3.F.1.d
A Merchant or an IPSP may not deposit a Transaction Receipt before shipping or providing the goods
or services to the Cardholder, except in the case of:
A Deposit Transaction Receipt; or
An Advance Deposit Transaction.
5.3.F.1.e
A Merchant with multiple Merchant Outlets must identify the location of the relevant Merchant
Outlet on each Transaction Receipt.
5.3.F.2
Deposit Location
5.3.F.2.a
A Merchant, except a military base or an International Airline, must deposit all Transaction Receipts in
the Transaction Country.
5.3.F.2.b
A Cruise Line may make a Deposit, relating to a Transaction carried out on-board, at a port-of-call or at
the final destination of the Cruise Line.
Where a Deposit is made at a port-of-call, the Transaction Date is the date of the Deposit. If the
Deposit is made at the final destination, the Transaction Date is the date of disembarkation of
passengers at the final destination.
5.3.F.3
Deposit Time Limits
5.3.F.3.a
Subject to Section 5.3.F.3.c, a Merchant must deposit all Transaction Receipts generated from
Transactions made with a Visa Card within three business days of the Transaction Date.
5.3.F.3.b
Subject to Section 5.3.F.3.c, a Merchant must deposit all Transaction Receipts generated from
Transactions made with a Visa Electron Card within two business days of the Transaction Date.
5.3.F.3.c
A Merchant that:
Has multiple Merchant Outlets in one country;
Centrally accumulates Transaction Receipts; and
Has prior permission from its Acquirer,

has up to 21 calendar days from the Transaction Date to deposit Transaction Receipts.
5.3.F.4
5.4
Payments to Merchants
Each Acquirer must pay or credit its Merchant's or IPSP's account promptly after the Deposit. These
payments must be the same as the Transaction totals, less any applicable discounts or Credit
Transaction Receipt totals.
SPECIAL MERCHANT PAYMENT ACCEPTANCE SERVICES
5.4.A
In-Transit Service Transaction Requirements
5.4.A.1
An In-Transit Service Transaction must be cleared in the exact amount in the Transaction Currency
(both the amount and the currency must be agreed to by the Cardholder and the Merchant). If a
Transaction Currency is not specified on the Transaction Receipt, the Transaction Currency shall
default to the currency of the Transaction Country.
5.4.A.2
Merchant Description
The Acquirer must include in the Clearing Record for an In-Transit Service Transaction a description
containing, at least, the following information:
The Merchant's primary place of business or country of incorporation in the Merchant country
field;
The Merchant's customer service telephone number and the country in which that Merchant
is located in Merchant city field; and
The word In-Transit following the Merchant name in the Merchant name field.
5-24

15 May 2013
Payment Acceptance
5.4.A.3
Authorization Requests
5.4.A.3.a
For In-Transit Service Transactions, a Merchant may submit an Authorization Request either while in
transit or at the final destination, provided that the Authorization Request is submitted within 24 hours
of the In-Transit Transaction Date. If the data required for obtaining Authorization is stored for
processing until arrival at the final destination, the Merchant must ensure that such data must be
encrypted and kept in a secure location to which access is limited to authorized personnel only.
5.4.A.3.b
An Authorization Request must not be key-entered in a Face-to-Face Environment.
5.4.A.3.c
An Authorization Request for In-Transit Service Transactions may include fees for shipping and
handling provided that those fees are disclosed to the Cardholder at the time of the Transaction. The
merchandise must be shipped within seven calendar days of the date of obtaining Authorization.
5.4.A.3.d
Transactions occurring at an In-Transit Terminal representing multiple Merchants must be processed

separately by each Merchant.
5.4.A.4
Transaction Receipt Delivery
5.4.A.4.a
A Merchant that performs In-Transit Service Transactions must provide the Cardholder with a
Transaction Receipt, as specified in Section 5.2.A, either while in transit, or through the mail after the
passenger transport vehicle has reached its final destination.
5.4.A.4.b
If the Transaction Receipt is to be sent by mail, the Cardholders name and address must be captured
by the In-Transit Terminal at the Point-of-Transaction and must be included on the Transaction
Receipt.
5.4.A.5
In-Transit Terminal Requirements
5.4.A.5.a
An In-Transit Terminal must display the following information on the introductory screen:
The name of the Merchant;
The Merchant Outlet; and
The following terms and conditions of the Merchant:

The refund policy;
The return policy; and
The cancellation policy, as appropriate.
5.4.A.5.b
Prior to initiating a Transaction, the In-Transit Terminal must allow the Cardholder to either:
Agree to the terms and conditions appearing on the introductory screen; or
Cancel the Transaction.
5.4.B
Gambling Transactions
A Gambling Merchant may only disburse winnings as an Original Credit and not in the form of cash,
cheque or other payment method. Where an Original Credit is used to disburse winnings, that
Gambling Merchant must ensure that:
The Original Credit is processed to the same Account Number that was used in the Gambling
Transaction which placed the winning wager; and
The Gambling Transaction representing the winning wager was lawfully made and properly
identified.
15 May 2013

5-25
Payment Acceptance
5.4.C
Online Gambling Transactions
5.4.C.1
Special Requirements
5.4.C.1.a
In addition to the requirements specified in Section 5.1.E.9.c, a Transaction completed by a Member,

Merchant, Online Gambling Merchant, IPSP or Sponsored Merchant that processes Online Gambling
Transactions, must be identified with:
Merchant Category Code 7995 even when gambling services are not the Merchant's primary
business; and
The Quasi-Cash Transaction/Online Gambling Transaction indicator in the Authorization

Request and Clearing Record.
5.4.C.1.b
If a Member, Merchant, IPSP or Sponsored Merchant is unable to distinguish an Online Gambling

Transaction from other Transactions, it must:
Identify all Transactions that it processes as Online Gambling Transactions; and
Inform the Cardholder that its Transactions may be identified on the billing statement as
Gambling Transactions.
5.4.C.1.c
In the case of a Gambling Funds Transfer Transaction, an Acquirer must:
Identify the Transaction as an Online Gambling Transaction; and
Ensure that adequate processes are in place to seek to identify and eliminate attempts by the
Gambling Funds Transfer Merchant or the Online Gambling Merchant to circumvent proper
identification of the Gambling Funds Transfer Transaction as an Online Gambling
Transaction.
If Visa Europe determines that an Online Gambling Merchant is facilitating Online Gambling
Transactions through Gambling Funds Transfer Transactions, Visa Europe may require the Acquirer of
that Online Gambling Merchant to take steps to ensure that the Online Gambling Transaction is
identified as an Online Gambling Transaction.
5.4.C.1.d
An Online Gambling Merchant who carries out Online Gambling Transactions must not deposit a
Credit Transaction to disburse winnings to Cardholders, except for an Original Credit.
5.4.C.2
Special Website Requirements

In addition to the website requirements specified in Section 5.1.A.2, an Acquirer must require an Online
Gambling Merchant to provide the following information on its website:
The statement Internet Gambling may be illegal in the jurisdiction in which you are located; if
so, you are not authorized to use your payment card to complete this transaction;
A statement of the Cardholder's responsibility to know the laws concerning online gambling
in his or her country of domicile;
A statement prohibiting the participation of minors;
A complete description of all of the following:

Rules of play;
Cancellation policies; and
Pay-out policies.
A statement recommending that the Cardholder retains a copy of Transaction Records and
Merchant policies and rules; and
An Acquirer numeric identifier.
5.4.D
In-Transit Service Gambling
5.4.D.1
Transaction Restrictions
5.4.D.1.a
5-26
An In-Transit Service Gambling Merchant must ensure that an In-Transit Terminal does not accept any
Card with a BIN that has been blocked by an Issuer.

15 May 2013
Payment Acceptance
5.4.D.1.b
5.4.D.2
An In-Transit Service Gambling Merchant must ensure that its In-Transit Terminals, for Gambling
Transactions:
Verify that the BIN has not been blocked by the Issuer; and
Display the following information on the introductory screen:

The rules of play;
The odds of winning; and
The pay-out ratios.
Authorizations
5.4.D.2.a
An In-Transit Service Gambling Merchant must ensure that, for Gambling Transactions, an
Authorization Request submitted by the In-Transit Terminal is for the amount agreed by the
Cardholder.
5.4.D.2.b
An In-Transit Service Gambling Merchant must ensure that an Authorization Request for a Gambling
Transaction that is processed upon arrival at the final destination of the passenger transport vehicle
must not be for more than the total amount of the Cardholder's loss from the Gambling Transaction.
5.4.D.2.c
If the Cardholders loss is less than the amount authorized under Section 5.4.D.2.a, an Authorization
Reversal must be submitted for the difference between such loss and the amount authorized.
5.4.D.3
Transaction Processing
An In-Transit Gambling Service Merchant must ensure that an In-Transit Service Transaction is
processed as a Quasi-Cash Transaction.
5.4.E
Proximity Payments
5.4.E.1
Cardholder Verification Limits
5.4.E.1.a
The default Cardholder Verification Limit within the Territory is 20 euros. For Proximity Payments that
are Country-to-Country Transactions (including International Transactions), this limit of 20 euros
must be used as a basis to calculate any liability.
5.4.E.1.b
Effective from 21 December 2011, country-specific Cardholder Verification Limits are set out in
Table 5-3:
Table 5-3
Country-specific Cardholder Verification Limits

Applicable Limit
15 May 2013
Visa Europe
20 EUR
Bulgaria
50 LEV
Czech Republic
500 CZK
Germany
25 EUR
Ireland
15 EUR
Italy
25 EUR
Norway
175 NCK
Poland
50 PLN
Romania
100 RON
Switzerland
40 CHF
Turkey
35 TRY
United Kingdom
Effective until 31 May 2012, 15 GBP

Effective from 1 June 2012, 20 GBP

5-27
Payment Acceptance
5.4.E.1.c
5.4.E.2
Effective from 21 December 2011, at the discretion of Visa Europe, countries within the Territory may
set a country-specific Cardholder Verification Limit that differs from the default Cardholder
Verification Limit.
5.4.E.2.a
Cardholder Verification is not required for Proximity Payments where the Transaction Amount is equal
to or below the Cardholder Verification Limit.
5.4.E.2.b
For Proximity Payments where the Transaction Amount is above the Cardholder Verification Limit,
Cardholder Verification must be performed with a valid Cardholder Verification Method, as set out in
Table 5-4.
Table 5-4
Accepted Cardholder Verification Methods for Proximity Payments
Type of Proximity Payment Device

Effective from 21 December
2011, Proximity Payment Devices
excluding Portable Payment
Devices
Effective from 1 March 2012,

Portable Payment Devices
CDCVM
Cardholder signature:
International Transactions:
- Visa Inc. Cardholders making
Proximity Payments within
Visa Europe
- Visa Europe Cardholders

making Proximity Payments
within Visa Inc.
5.4.E.3
5-28
Merchant Outlets
Effective from 21 December 2011, all Merchant Outlets that accept Proximity Payments except those
Merchant Outlets specified in Section 4.8.D.2, must also accept all other Chip-initiated Transactions.
5.4.F
5.4.F.1
Small Ticket Transaction General Requirements

A Small Ticket Transaction must:
Be conducted in either a Face-to Face Environment or a Semi-Attended Environment;
Receive Authorization;
For Chip-initiated Transactions and Magnetic Stripe initiated Transactions, be conducted at a

Merchant Outlet with one of the following Merchant Category Codes that qualifies for a Small
Ticket Transaction: 4111, 4121, 4131, 4784, 5331, 5499, 5812, 5814, 5912, 5993, 5994, 7211,
7216, 7338, 7523, 7542, 7832 or 7841;
For Proximity Payments, be initiated at a Merchant Outlet with any Merchant Category
Code;
Not exceed the Transaction limits specified in

Section 5.4.F.2; and
Have a POS Entry Mode of 05, 07, 90 or 91.

15 May 2013
Payment Acceptance
5.4.F.2
Country-Level Transaction Limits for Small Ticket Transactions

Unless otherwise stated, the Transaction limits that apply for Small Ticket Transactions are shown in
Table 5-5.
Table 5-5
Country-Level Transaction Limits for Small Ticket Transactions

Small Ticket Transaction Limits
Country in which the Transaction

is initiated
Chip-initiated Transaction or
Transaction initiated with a
Magnetic Stripe
Proximity Payment
Australia
AUD 35
AUD 35
Hong Kong
Effective until 12 October 2012,

HKD 200
Effective from 13 October 2012,
HKD 300

HKD 200
HKD 300
India

INR 250
INR 1,000

INR 250
INR 1,000
Indonesia
IDR 100,000
IDR 100,000
Japan
JPY 3,000
JPY 3,000
Macau

MOP 200
MOP 300

MOP 200
MOP 300
Malaysia
MYR 50
MYR 50
New Zealand
NZD 35
NZD 35
Peoples Republic of China
CNY 120
CNY 120
Philippines

PHP 500
PHP 750

PHP 500
PHP 750
South Korea
KRW 30,000
KRW 30,000
Singapore

SGD 35
SGD 45

SGD 35
SGD 45
Sri Lanka
LKR 300
LKR 300
Taiwan
TWD 800
TWD 800
Thailand
THB 700
THB 700
Vietnam

VND 100,000
VND 300,000

VND 100,000
VND 300,000
Other countries
USD 251
USD 251
CAD 25
CAD 50
Asia Pacific
Canada
15 May 2013

5-29
Payment Acceptance
Table 5-5
Country-Level Transaction Limits for Small Ticket Transactions (Continued)

Small Ticket Transaction Limits
Country in which the Transaction

is initiated
Chip-initiated Transaction or
Transaction initiated with a
Magnetic Stripe
Proximity Payment
Georgia
GEL 45
GEL 45
Pakistan
PKR 1,000
PKR 1,000
Russia
RUB 1,000
RUB 1,000
UAE
AED 100
AED 100
Ukraine
UAH 200
UAH 200
Other countries
USD 251
USD 251
USD 251
EUR 201
USD 251
USD 251
USD 251
USD 251
CEMEA
Europe
All countries
LAC
All countries
USA
1. Or local currency equivalent
5.4.F.3
Small Ticket Transaction Restrictions

The following Transactions must not be processed as a Small Ticket Transaction:
Fallback Transactions;
Transactions where Dynamic Currency Conversion is performed;
Account Funding Transactions;
A Transaction that includes Cash-Back;
Manual Cash Disbursements;
Quasi-Cash Transactions; and
Prepaid Load Transactions.
5.4.F.4
Small Ticket Transaction Cardholder Verification

A Merchant is not required to obtain Cardholder Verification for Small Ticket Transactions unless PIN
Verification is required when the Transaction is correctly processed to completion in accordance with
the EMV Integrated Circuit Card Specification for Payment Systems, Visa Integrated Circuit Card
Specifications and the Transaction Acceptance Device Requirements.
For Small Ticket Transactions, the following Cardholder Verification requirements apply so that
Acquirers are protected against liability for such Transactions in a country where a shift in the EMV
liability principles applies:
PIN Verification is required for Chip-initiated Transactions with a PIN-Preferring Chip Card
except when the Issuer authorises the Transaction without a PIN; the terminal has a PIN pad;
and the Transaction is correctly processed to completion in accordance with the EMV
Integrated Circuit Card Specification for Payment Systems, Visa Integrated Circuit Card
Specifications and the Transaction Acceptance Device Requirements;
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15 May 2013
Payment Acceptance
5.4.G
Cardholder Verification (signature or PIN) is not required for:

Magnetic Stripe initiated Transactions with a signature-preferring Card;
Chip-initiated Transactions with a signature-preferring Chip Card; and
Magnetic Stripe initiated Transactions and Proximity Payments with a PIN-Preferring
Card.
Parking Transactions
A Parking Transaction must:
Be initiated by a Merchant with the Merchant Category Code 7523 (Parking Lots, Parking
Meters and Garages);
Receive Online Authorization, unless the Transaction is a Proximity Payment;
Have a Transaction Amount of 50 or less, or local currency equivalent; and
Effective until 14 October 2011, only take place at Unattended Acceptance Terminals that
perform Cardholder-Activated Transactions Type B.
5.4.H
Vending Transactions
A Vending Transaction must:
Receive Online Authorization, unless the Transaction is a Proximity Payment;
Have a Transaction Amount equal to the current Proximity Payment limit or less, or local
currency equivalent; and
Effective until 14 October 2011, only take place at Unattended Acceptance Terminals that
perform Cardholder-Activated Transactions Type B.
A Vending Transaction must not:
Be initiated by a Merchant with any of the following Merchant Category Codes:

7523 (Parking Lots, Parking Meters and Garages);
5542 (Automated Fuel Dispensers); or
4784 (Toll Bridges and Fees).
Be permitted for the purchase of goods or services that have an age limit for sale as defined by
local law, for example alcohol or cigarettes; or
Be permitted for the purchase of goods or services that have regulations related to their sale
as defined by local law and that would require any form of customer or Cardholder verification,
for example pharmaceuticals.
5.4.I
Aggregated Transactions for Electronic Commerce Merchants
5.4.I.1
Aggregated Transaction General Requirements

Only an Electronic Commerce Merchant may process an Aggregated Transaction. An Aggregated
Transaction must consist only of purchases made:
From a single Electronic Commerce Merchant, including a Sponsored Merchant, with a single
trading name; and
Using the same Account Number.
5.4.I.2
Aggregated Transaction Restrictions

An Aggregated Transaction must not:
Include purchases made more than seven calendar days apart;
Exceed US $25, or local currency equivalent, in total aggregated purchases; and
Be aggregated across more than one Account Number.
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5-31
Payment Acceptance
5.4.I.3
Aggregated Transaction Cardholder Notification

Prior to the first purchase, an Electronic Commerce Merchant must inform the Cardholder of all of the
following:
Confirmation that Transaction aggregation will occur;
Transaction aggregation terms, including the maximum:

Number of calendar days; and
Transaction value; and
How to obtain details of the aggregated purchases.
5.4.I.4
Aggregated Transaction Receipt Requirements

An Aggregated Transaction Receipt must include details of the individual purchases that are included
in the Aggregated Transaction, as specified in Section 5.2.B.6.
5.4.J

Merchants
5.4.J.1
Disclosure of Merchant Outlet Country

An Electronic Commerce Merchant or a Mail/Phone Order Merchant must disclose the country of the
Merchant Outlet to the Cardholder at the time of presenting payment options to that Cardholder.
5.4.K
Internet Payment Service Providers
5.4.K.1
General Requirements for Internet Payment Service Providers
5.4.K.1.a
An Internet Payment Service Provider (IPSP) must:
Not contract with another IPSP to provide or receive online payment services;
Display the appropriate Visa Marks to indicate which Cards are accepted for payment on its
Sponsored Merchants' websites;
Report Sponsored Merchant and Transaction Information to its Acquirer and, upon request, to
Visa Europe;
Use the appropriate Merchant Category Code or other required indicators to identify
Merchant or Transaction type;
Immediately terminate its agreement with a Sponsored Merchant if required by its Acquirer
or by Visa Europe; and
Not permit a Merchant, whose Merchant Agreement has been terminated at the request of an
Acquirer or Visa Europe, to be a Sponsored Merchant.
5.4.K.1.b
An IPSP may contract and process Transactions with multiple Acquirers. However, an Acquirer must
only accept and submit Transactions into Interchange from Sponsored Merchants within that
Acquirer's jurisdiction.
5.4.K.2
Internet Payment Service Provider and Sponsored Merchant Name
5.4.K.2.a
The IPSPs name may appear alone, without the name of its Sponsored Merchant, on the Transaction
Receipt and billing statement only if:
The Cardholder accesses the IPSP website directly; and
The IPSP name is visible to the Cardholder during the selection, order and payment
processes.
5.4.K.2.b
At the request of Visa Europe, an Acquirer must ensure that where an IPSP's name appears alone, as
specified in Section 5.4.K.2.a, without the name of its Sponsored Merchant, on the Transaction Receipt
and billing statement, the IPSP shall ensure its Sponsored Merchant's name is transmitted in the
Clearing Record.
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15 May 2013
Payment Acceptance
5.4.K.2.c
For Visa Europe Transactions, the name of the Sponsored Merchant must appear in the Clearing
Record and on the Cardholder statement, regardless of whether the Cardholder accessed the website
of the Sponsored Merchant directly, or via the website of the IPSP.
5.4.K.3
Internet Payment Service Provider Customer Support

Where a Cardholder can access an IPSP's website directly, an Acquirer must ensure that the IPSP offers
customer service to such Cardholder through the IPSP's website.
IPSPs and Sponsored Merchants inside the Territory must:
Provide customer service and after-sales support either directly or via its Sponsored Merchant
in all languages supported by the payment page; and
Clearly display details of their customer service contact on their websites.
5.4.K.4
Internet Payment Service Provider Liability

An IPSP shall:
Be liable for all acts, omissions, Cardholder disputes and other Cardholder customer servicerelated issues caused by that IPSPs Sponsored Merchants;
Be financially liable for each Transaction processed by that IPSP; and
Not ask or require a Cardholder to waive his/her dispute rights.
5.4.K.5
5.4.K.5.a
If the business of the IPSP fails, the Acquirer is liable for ensuring Settlement with the Sponsored
Merchants of that IPSP.
5.4.K.5.b
Acquirers must include in their contracts with IPSPs a clear statement of both the jurisdiction within
which they can contract Sponsored Merchants and the category of Sponsored Merchants with whom
they can contract.
5.4.K.5.c
Registration and Visa Europe Approval

Acquirers who wish to contract with an IPSP must register with Visa Europe:
For every IPSP, the Acquirer must submit a business plan for approval by Visa Europe prior to
that IPSP commencing trading. The business plan must clearly outline how the IPSP will
comply with the Visa Europe Operating Regulations;
In particular, Acquirers must demonstrate that sufficient measures are in place to:
Manage high-risk sectors, such as gambling and adult sites;
Ensure that cross-border acquiring rules are adhered to;
Ensure correct naming standards are applied as set out in Section 5.4.K.2.a;
Ensure correct data processing, including the use of Electronic Commerce Indicators
(ECI) and MCC usage;
Ensure good customer service for Cardholder queries;
Manage Settlement with Sponsored Merchants in the event that the business of the IPSP
fails; and
Demonstrate compliance with the Account Information Security Program requirements.
5.4.L
5.4.L.1
5.4.L.1.a
15 May 2013
Effective on or after 18 June 2013, a Merchant that offers Instalment Transactions must include the
following in its terms and conditions:
Cardholders express agreement to the terms and conditions;
Reference to the Card to be debited;
The instalment amount(s), payment schedule and due date(s); and
Any associated fees and charges.

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Payment Acceptance
5.4.L.1.b
Effective on or after 18 June 2013, a Merchant must not attempt to:
Submit an Instalment Transaction with an instalment amount, including any fees or charges,
greater than or less than the instalment amount agreed, including any fees or charges, unless
agreed with the Cardholder.
Submit an Instalment Transaction outside the agreed payment schedule, unless agreed with
the Cardholder.
Submit any fees and charges associated with an Instalment Transaction outside the terms and
conditions agreed with the Cardholder.
5.4.L.1.c
Effective on or after 18 June 2013, if the Instalment Transaction is associated with the repayment of a
loan, the Merchant must use Merchant Category Code 6012.
5.4.L.1.d
Effective on or after 18 June 2013, a Merchant must authorize the initial and all subsequent
Instalment Transactions (Zero Floor Limit applies).
5.4.L.1.e
A Merchant must correctly identify an Instalment Transaction in accordance with the Visa Europe
System Manuals.
5.4.L.2
5.4.L.2.a
For International Transactions, a Merchant that offers Instalment Transactions, must:
Disclose the terms of the Instalment Transaction in writing, electronically or otherwise, to the
Cardholder, including:
All costs associated with the purchase of the goods or services;
Transaction Currency agreed to by the Cardholder; and
That Transaction amounts may vary due to Currency Conversion Rate fluctuations;
Not submit an Instalment Transaction Receipt to its Acquirer at intervals of less than seven
calendar days;
Not submit an initial Transaction Receipt for an Instalment Transaction to its Acquirer until the
merchandise has been shipped, unless the Merchant requires a down payment or deposit for
custom order goods; and
Authorize the initial and all subsequent Transactions (Zero Floor Limit applies).
5.4.M
Account Funding Transactions

An Account Funding Transaction must:
Be processed as a purchase Transaction;
If authorized, include the Account Funding Transaction indicator in the Authorization and
Clearing Record; and
Be cleared for the same Transaction Amount approved in the Authorization.
5.4.N
Quasi-Cash Transactions
5.4.N.1
General
5.4.N.1.a
All Quasi-Cash Transactions must:
Be processed as a purchase; and
Not processed as a Cash Disbursement,

except for the sale of Foreign Currency and Travelers Cheques, which may be processed as Manual
Cash Disbursements by Members and by non-Member financial institutions who have the authority to
make Manual Cash Disbursements.
5.4.N.1.b
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A Visa Card or Visa Electron Card must not be used to purchase Scrip.

15 May 2013
Payment Acceptance
5.4.N.1.c
Where a Quasi-Cash Transaction occurs, a Quasi-Cash Transaction/Online Gambling Transaction

indicator must appear in both the Authorization Request and the Clearing Record.
5.4.N.2
Validation of Cardholder Identity

For a Quasi-Cash Transaction, a Merchant must validate the Cardholders identity using the
procedures specified in Table 5-1.
5.4.N.3
Wire Transfer Merchants

If a Wire Transfer Merchant disburses cheques or money orders, it must:
Advise the Cardholder that it is the Merchant for the Transaction only and it is not the
recipient of the funds represented by the cheque or money order;
Ensure that the cheque or money order is only encashed by the party to whom that cheque or
money order has been made payable; and
Disclose any fee to the Cardholder and include it on the Transaction Receipt.
5.4.N.4
Proximity Payments
5.4.N.4.a
Quasi-Cash Transactions using a Proximity Payment Device must:
Be authorized Online; and
Have Cardholder Verification performed successfully using a valid Cardholder Verification

Method, as set out in Table 5-4.
5.4.N.4.b
Effective from 1 March 2012, Quasi-Cash Transactions are not permitted on Portable Payment
Devices.
5.4.N.5
Visa Drive Cards
5.4.N.5.a
Quasi-Cash Transactions are not permitted on Visa Drive Cards that are standard Cards or extra
Cards.
5.4.N.5.b
Quasi-Cash Transactions are permitted on Visa Drive Cards that are open Cards.
5.4.O
Delayed Delivery Transactions
5.4.O.1
Authorization
5.4.O.1.a
A Merchant completing a Delayed Delivery Transaction must obtain an Authorization if the

cumulative total of both Transaction Receipts exceed the Floor Limit.
5.4.O.1.b
For the purposes of determining the Transaction Date for the Balance Transaction Receipt in a Delayed
Delivery Transaction, the Transaction shall be deemed to occur on the date that the goods or services
are shipped to the Cardholder.
5.4.O.2
Transaction Receipt Deposits
5.4.O.2.a
The Merchant must write the word Deposit on the Deposit Transaction Receipt and the word
Balance on the Balance Transaction Receipt.
5.4.O.2.b
The Merchant must not deposit the Balance Transaction Receipt before delivery of the goods or
services that are the subject of that Delayed Delivery Transaction.
5.4.O.2.c
The Merchant may retain the deposit if all of the following conditions apply:
Merchant received a Decline Response for the balance;
Balance was not paid by other means; and
Deposit Transaction Receipt states that the deposit is non-refundable.
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Payment Acceptance
5.4.P
Hotel Reservation Service
5.4.P.1
A Hotel or its third-party booking agent that accepts Visa Cards or Visa Electron Cards to guarantee
Hotel reservations must follow the requirements of the Hotel Reservation Service.
5.4.P.2
Billing Information
For the purposes of compiling its billing information for the Hotel Reservation Service, the Hotel or its
third-party booking agent must obtain the Cardholder name, Account Number and Card expiry date.
5.4.P.3
Accommodation Information
5.4.P.3.a
When a Cardholder uses the Hotel Reservation Service, the Hotel or its third-party booking agent
must quote the reserved accommodation rate and the exact name and physical address of the hotel
establishment to the Cardholder or the Cardholder's agent prior to accepting the Cardholder's
reservation.
5.4.P.3.b
must inform the Cardholder that one night's lodging will be billed if the Cardholder has not done one
of the following:
Registered at the hotel establishment by the check-out time on the day following the
Cardholder's scheduled arrival date; or
Properly cancelled the reservation in accordance with the Hotel's cancellation policy, as
specified in Section 5.4.P.5.
5.4.P.4
Reservation Confirmation
5.4.P.4.a
must provide the Cardholder with a confirmation code and advise the Cardholder to retain it in case of
a dispute.
5.4.P.4.b
must provide written confirmation of the reservation to the Cardholder at the Cardholder's request.
That confirmation must contain all of the following information:
Cardholder name;
Account Number truncated to only display four digits;
Card expiry date;
Confirmation code;
Exact physical address of the hotel establishment; and
Hotel Reservation Service provisions relating to the Cardholder's obligations.
5.4.P.5
Cancellation Period
5.4.P.5.a
The Hotel or its third-party booking agent must accept all cancellations from Cardholders using the
Hotel Reservation Service. Where the Merchant's cancellation policy in relation to the Hotel
Reservation Service specifies that it may charge for one night's accommodation at the hotel
establishment, it may only charge a Cardholder that amount when that Cardholder has not cancelled
its reservation within the time limits specified in that policy as relating to a cancellation with no
penalties.
5.4.P.5.b
must not require cancellation notification of more than 72 hours prior to the scheduled arrival date for
cancellation without penalty.
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15 May 2013
Payment Acceptance
5.4.P.5.c
When a Cardholder uses the Hotel Reservation Service, if the Cardholder makes a reservation within
72 hours prior to the scheduled arrival date, the cancellation deadline must be no earlier than
6:00 p.m. at the physical location of the Hotel on the scheduled arrival date.
5.4.P.5.d
When a Cardholder uses the Hotel Reservation Service and makes a reservation within 72 hours prior
to the scheduled arrival date, the Hotel or its third-party booking agent must communicate (in writing)
the cancellation policy to the Cardholder, including the date and time that cancellation privileges
expire.
5.4.P.6
Cancellation Confirmation
5.4.P.6.a
must provide the Cardholder with a cancellation code (provided that the reservation is properly
cancelled in accordance with the Hotel's cancellation policy relating to the Hotel Reservation Service)
and advise the Cardholder to retain it in case of a dispute.
5.4.P.6.b
When a Cardholder cancels a reservation made using the Hotel Reservation Service, the Hotel or its
third-party booking agent must communicate (in writing) a confirmation of cancellation to the
Cardholder at the Cardholder's request. The confirmation must include the following:
Cardholder name;
Account Number, truncated to show only four digits;
Card expiry date; and
Cancellation code.
5.4.P.7
Unclaimed Accommodations
5.4.P.7.a
must hold the reserved accommodation until the check-out time on the day following the scheduled
check-in day unless the Cardholder has cancelled the reservation.
5.4.P.7.b
When a Cardholder uses the Hotel Reservation Service, if the Cardholder has not claimed or cancelled
the accommodation, the Hotel or its third-party booking agent must complete a Transaction Receipt
that must contain the following:
Amount of one night's lodging plus applicable tax;
Cardholder name;
Account Number;
Card expiry date; and
The words No-Show on the signature line of the Transaction Receipt.
5.4.P.8
Unavailable Accommodations
If the Hotel Reservation Service-guaranteed accommodations are unavailable, the Hotel must make the
following services available to the Cardholder at no charge:
Comparable accommodations for one night at another hotel establishment;
If requested, a three-minute telephone call and message forwarding to the alternative

establishment; and
Transportation to the alternative establishment.
5.4.Q
Advance Deposit Service
5.4.Q.1
A Hotel or Cruise Line participating in the Advance Deposit Service must accept all Visa Cards and Visa
Electron Cards for an Advance Deposit Transaction.
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Payment Acceptance
5.4.Q.2
Billing Information
5.4.Q.2.a
For each Advance Deposit Transaction, the Merchant must obtain the following information from the
Cardholder:
Cardholder name;
Account Number;
Expiry date as displayed on the Visa Card or Visa Electron Card;
Cardholder's telephone number and mailing address;
Scheduled date of check-in for a Hotel, or embarkation for a Cruise Line; and
Intended length of stay or voyage.
5.4.Q.2.b
The Merchant must determine the Advance Deposit Transaction amount, which must not exceed the
following:
For Hotels, the cost of the intended length of stay (not to exceed 14 nights'
accommodation); or
In the case of a Cruise Line, the total cost of the cruise.
5.4.Q.2.c
The amount of an Advance Deposit Transaction must be offset against, in the case of a Hotel, the total
cost of the hotel accommodation, or in the case of a Cruise Line, the total cost of the cruise, to be paid
by the Cardholder.
5.4.Q.3
Reservation Information
At the time the Cardholder reserves the accommodation or cruise that is the subject of the Advance
Deposit Transaction, the Merchant must inform the Cardholder of the following, as applicable:
Reserved accommodation rate and the Transaction Amount;
Exact name and location of the hotel accommodation or name of the cruise ship and point of
embarkation, as appropriate;
Merchant's intention to hold the Hotel or Cruise Line accommodation for the number of nights
paid for; and
Merchant's cancellation policy.
5.4.Q.4
5.4.Q.4.a
When a Cardholder uses the Advance Deposit Service, the Merchant must provide the Cardholder
with:
A confirmation code confirming the Advance Deposit Transaction and must advise the
Cardholder to retain it in case of a dispute;
The Merchant's cancellation policy requirements;
The actual date and time when the Cardholder's ability to cancel the accommodation reserved
by that Advance Deposit Transaction without penalty expires; and
Written confirmation of any changes to the reservation made by the Cardholder.
5.4.Q.4.b
When a Cardholder uses the Advance Deposit Service, the Merchant must advise the Cardholder that
it will hold the accommodation according to the reservation that is the subject of the Advance Deposit
Transaction.
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15 May 2013
Payment Acceptance
5.4.Q.4.c
When a Cardholder uses the Advance Deposit Service, the Merchant must advise the Cardholder that
it will retain part or all of the Transaction Amount of the Advance Deposit Transaction if the
Cardholder has not:
In the case of a Hotel, checked-in at the reserved hotel establishment by the check-out time
of that hotel on the day following the specified last night of lodging. The Cardholder will lose
the amount of the deposit that is equivalent to the unused amount of the reservation;
In the case of a Cruise Line, checked in by embarkation time; or
Cancelled the reservation within the time-limit specified by the Merchant in its cancellation
policy.
If the Merchant does retain all or part of the Transaction Amount of the Advance Deposit Transaction,
it must not charge the Cardholder for a No-Show Transaction.
5.4.Q.5
Transaction Receipt Completion

The Merchant must complete a Transaction Receipt for the Advanced Deposit Transaction which must
include the following information:
Transaction Amount of the advance deposit;
Cardholder name and Account Number and Card expiry date;
Cardholder telephone number and mailing address;
The words Advance Deposit on the Transaction Receipt signature line;
Merchant's confirmation code confirming the Advance Deposit Transaction;
Scheduled check-in date or embarkation date; and
The actual date and time that the Cardholder's ability to cancel the accommodation without
penalty reserved by that Advance Deposit Transaction expires.
5.4.Q.6
Transaction Receipt Delivery to Cardholder

The Merchant must send a copy of the Transaction Receipt and the Merchant's cancellation policy to
the Cardholder within three business days of the Transaction Date of an Advance Deposit
Transaction.
5.4.Q.7
Cancellation Period
The Merchant must accept all cancellations made by the Cardholder. Where the Merchant's
cancellation policy in relation to the Advance Deposit Service specifies that it may retain all or part of
the Transaction Amount of the Advance Deposit Transaction, it may only retain those amounts when
the Cardholder has not cancelled within the time limits specified in that policy as relating to a
cancellation with no penalties.
5.4.Q.8
5.4.Q.8.a
If a Cardholder cancels the reservation that is the subject of an Advance Deposit Transaction, the
Merchant must provide the Cardholder with a cancellation code and advise the Cardholder to retain it
in case of dispute.
5.4.Q.8.b
If the Cardholder cancels the reservation that is the subject of the Advance Deposit Transaction and
the Merchant is not entitled to retain all of the Transaction Amount of the Advanced Deposit
Transaction, the Merchant must complete a Credit Transaction Receipt, including all of the following:
Transaction Amount;
Cardholder name;
Cardholder Account Number and expiry date as displayed on the Visa Card or Visa Electron
Card;
Cardholder telephone number and mailing address;
Cancellation code given to the Cardholder by the Merchant; and
The words Advance Deposit on the Credit Transaction Receipt signature line.
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5-39
Payment Acceptance
5.4.Q.8.c
5.4.Q.9
Within three business days of the Transaction Date for the Transaction under which the Merchant
refunds the Cardholder with all or part of the Transaction Amount of the Advance Deposit Transaction,
the Merchant must both:
Deposit the Credit Transaction Receipt with the Acquirer; and
Send the Cardholder's copy of the Credit Transaction Receipt to the Cardholder.
Unavailable Hotel Accommodations
If the reserved hotel accommodation is unavailable, the Merchant must offer the Cardholder the
following:
Comparable hotel accommodation at an alternative establishment for the number of nights

specified in the reservation (not to exceed 14 nights) or until the reserved accommodations
become available at the original establishment;
If requested, two three-minute telephone calls and message forwarding to the alternative
establishment;
Transportation to the alternative establishment's location and return to the original

establishment; and
If requested, daily transportation to and from the alternative establishment.

If the reserved hotel accommodation is unavailable and the Cardholder either accepts any alternative
hotel accommodation and undertakes to pay for such accommodation, or chooses not to accept any
alternative hotel accommodation, the Merchant must provide the Cardholder with the following:
A credit refund for the entire Advance Deposit Transaction amount; and
A copy of the Credit Transaction Receipt.

If the Cardholder accepts alternative hotel accommodation and the Merchant undertakes to pay for
such accommodation, the Merchant shall not provide a credit refund for the amount of the Advance
Deposit Transaction.
5.4.Q.10
Unavailable Cruise Line Accommodations
5.4.Q.10.a
If the reserved cruise line accommodation is unavailable, and no comparable cruise line
accommodation is available on the cruise line, the Merchant must offer the Cardholder a comparable
cruise of similar itinerary and embarkation date at no additional cost to the Cardholder.
5.4.Q.10.b
If the reserved cruise line accommodation is unavailable and the Cardholder either accepts any
alternative cruise line accommodation and undertakes to pay for such accommodation, or chooses not
to accept any alternative cruise line accommodation, the Merchant must provide the following:
A credit refund for the entire Transaction Amount of the Advance Deposit Transaction; and
A copy of the Credit Transaction Receipt to the Cardholder.
5.4.Q.10.c
If the Cardholder accepts alternative cruise line accommodation and the Merchant undertakes to pay
for such accommodation, the Merchant shall not provide a credit refund for the amount of the
Advance Deposit Transaction.
5.4.Q.10.d
When a Cardholder uses the Advance Deposit Service, if the Cardholder accepts the alternative cruise
line accommodation in accordance with Section 5.4.Q.10.a, the Cruise Line must offer the following to
the Cardholder without charge:
An additional night's accommodation;
Airfare to a different port city or airline transportation to the airport nearest the Cardholder's
residence; and
Reasonable out-of-pocket expenses incurred by the Cardholder.
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15 May 2013
Payment Acceptance
5.4.R
Car Rental Reservation Service
5.4.R.1
5.4.R.1.a
The Car Rental Reservation Service is only available for use within Visa Europe.
5.4.R.1.b
A Car Rental Company or its third-party booking agent that accepts Visa Cards or Visa Electron Cards
to guarantee vehicle rental reservation must follow the requirements of the Car Rental Reservation
Service.
5.4.R.1.c
Acquirers must incorporate these requirements into all their Merchant Agreements with Car Rental
Companies. The Car Rental Company must incorporate these requirements into all their agreements
with third-party booking agents.
5.4.R.2
Billing Information
The Car Rental Company or its third-party booking agent must obtain the name of the Cardholder, the
Account Number and the expiry date, as displayed on the Visa Card or Visa Electron Card.
5.4.R.3
Reservation Information
5.4.R.3.a
The Car Rental Company or its third-party booking agent must:
Communicate the cancellation policy and procedures to the Cardholder when making the
reservation;
Ensure that the Cardholder is advised, at the time of making the reservation, that a
confirmation receipt is available during the Car Rental Companys hours of operation on return
of the rented vehicle. This receipt confirms the mutually agreed condition of the rented car
upon its return;
Inform the Cardholder, in writing, of all of the following:

Reserved vehicle rental rate;
Currency of the Transaction; and
Exact name and physical address of the location from where the vehicle is to be collected.
Provide written confirmation of the reservation to the Cardholder by either mail, fax or e-mail;
Inform the Cardholder that a No-Show Transaction up to the value of one days rental at the
reserved vehicle rental rate will be billed to the Cardholder if the Cardholder has neither:
Collected the vehicle within 24 hours of the collection time; nor
Properly cancelled the reservation in accordance with the communicated Car Rental
Companys cancellation policy.
5.4.R.3.b
If the Car Rental Company wishing to reserve the right to bill a No-Show Transaction, the Car Rental
Company or its third-party booking agent must confirm, in writing, as part of the reservation
confirmation, the value and currency of the No-Show Transaction that will be billed to the Cardholder.
5.4.R.4
When a Cardholder uses the Car Rental Reservation Service, the Car Rental Company or its third-party
booking agent must provide written confirmation containing the following information:
Name of the Cardholder, their Account Number and the expiry date as displayed on the Visa
Card or Visa Electron Card;
Confirmation code and advise the Cardholder to retain it in case of a dispute;
Exact physical address of the location from where the vehicle is to be collected;
Hours of operation of the collection and return outlet;
Cancellation policy and procedures; and
Confirmation of the Cardholders decision as to whether they requested a confirmation receipt

as part of the reservation confirmation.
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5-41
Payment Acceptance
5.4.R.5
Cancellation Period
5.4.R.5.a
The Car Rental Company or its third-party booking agent must not require cancellation notification of
more than 72 hours prior to the scheduled collection time and date.
5.4.R.5.b
If the Cardholder makes a reservation within 72 hours of the scheduled pick up date, the cancellation
deadline must be no earlier than 18h00 at the physical location of the Car Rental Company on the
scheduled pick up date.
5.4.R.6
The Car Rental Company or its third-party booking agent must:
Provide the Cardholder with a cancellation code (if the reservation is properly cancelled in
accordance with the communicated cancellation policy that relates to the Car Rental
Reservation Service) and advise the Cardholder to retain it in case of a dispute; and
Send written confirmation of the cancellation to the Cardholder within five business days1 of
the cancellation date.
5.4.R.7
Unclaimed Rentals
5.4.R.7.a
If a Cardholder has not claimed or cancelled the vehicle rental by the specified time, the Car Rental
Company or its third-party booking agent must keep the vehicle available according to the reservation
for 24 hours from the collection time. If the vehicle remains unclaimed by the Cardholder, the Car
Rental Company may, subject to Section 5.4.R.3.b process a No-Show Transaction.
5.4.R.8
Unavailable Rentals
If the Car Rental Reservation Service guaranteed vehicle is unavailable, the Car Rental Company must
provide the Cardholder with an equivalent or higher group vehicle at no extra charge.
5.4.R.9
Returned Vehicles
5.4.R.9.a
When the vehicle is returned, the Car Rental Company must provide the Cardholder with written
confirmation of all of the following:
The visible damage status of the rented vehicle upon return and:
If there is no visible damage, this must be clearly stated on the written confirmation and
the Car Rental Company must not then process a Delayed or Amended Charge
Transaction for any visible damage; or
If there is visible damage, the requirements for processing a Delayed or Amended Charge
Transaction as set out in Section 5.3.B must be followed;
The fuel status of the rented vehicle upon return. If there are no extra fuel charges, this must
be clearly stated on the written confirmation and the Car Rental Company must not then
process a Delayed or Amended Charge Transaction for extra fuel; and/or
The date and time of the return. If there are no extra rental charges as a result of extended
rental period, this must be clearly stated on the written confirmation and the Car Rental
Company must not then process a Delayed or Amended Charge Transaction for any extra
days rental.
5.4.R.9.b
If the Cardholder returns the vehicle using an express drop-off facility, the written confirmation receipt
must be sent to the Cardholder within five business days of the return date of the rented vehicle.
5.4.R.9.c
The Car Rental Company should advise the Cardholder to retain the confirmation receipt in case of a
dispute.
1.
5-42
A business day is understood to be Monday through Friday 09h00 - 17h00 excluding Saturday and Sunday and public
holidays

15 May 2013
Payment Acceptance
5.4.S
Priority Check-out Service
5.4.S.1
In order to participate in the Priority Check-out Service, a Hotel, a Cruise Line or a Car Rental Company
must:
Have a valid Priority Check-out Contract with its Acquirer;
Have a valid Priority Check-out Agreement with each participating Cardholder; and
When a Cardholder requests the Priority Check-out Service, accept all Cards that it is required
to accept in accordance with its Priority Check-out Contract.
5.4.S.2
Transaction Receipt and Priority Check-out Agreement Completion

If a Merchant is participating in the Priority Check-out Service, that Merchant must:
Ask the Cardholder to complete, sign and return a Priority Check-out Agreement that must
contain the information specified in Manual Transaction Receipt (Exhibit 7J) or Electronic
Transaction Receipt (Exhibit 7I). The Priority Check-out Agreement must include a mailing
address for the Cardholder to receive a copy of the bill for the goods or services that are the
subject of the Priority Check-out Agreement;
Complete a Transaction Receipt following the Cardholder's receipt of the goods or services
that are the subject of the Priority Check-out Agreement. The Transaction Receipt must
include the total Transaction Amount and the words Priority Check-out on the signature
line; and
Review the completed Priority Check-out Agreement once it has completed the Transaction
Receipt and ensure that the Account Number in that agreement matches the Account Number
5.4.S.3
Transaction Receipt Delivery

At the Cardholder's request, the Merchant must provide the Cardholder with a copy of the Transaction
Receipt, the itemized bill for the goods and services that are the subject of the Priority Check-out
Agreement and a copy of the signed Priority Check-out Agreement either:
Immediately; or
Sent within three business days of the Cardholder's receipt of those goods or services.
5.4.S.4
Document Retention
The Merchant must retain the itemized bill for the goods and services that are the subject of the Priority
Check-out Agreement and the signed Priority Check-out Agreement for a minimum period of six
months after the Transaction Date.
5.4.T
Cruise Line On-Board Casinos

An In-Transit Service Gambling Merchant that is a Cruise Line must ensure that on-board gambling
charges, such as the purchase of gaming chips, are Itemized separately on the Guest Folio and/or
Transaction Receipt so that they are distinct from other cruise charges. They must be:
Sent for Authorization; and
Processed with the Merchant Category Code 7995 and the Quasi-Cash Transaction/Online
Gambling Transaction indicator in the Clearing Record.
5.4.U
Hotel or Cruise Line Cash Disbursements

A Hotel or Cruise Line may make Cash Disbursements on a Visa Card to a registered Cardholder if all
the following conditions apply:
The Cardholder indicates in advance that the Cardholder may require a Cash Disbursement
from the Hotel or Cruise Line using a Visa Card;
Before such Cash Disbursement, the Merchant must review and positively identify the
Cardholder using identification such as a passport or driver's licence and, if permitted under
applicable law, record the type and serial number of the identification on the Transaction
Receipt;
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Payment Acceptance
5.4.V
The Merchant must complete a Transaction Receipt for the Cash Disbursement and write on
the front of the Transaction Receipt both the Cardholder's positive identification and the four
digits printed below the Account Number on the Visa Card;
The Merchant must not disburse more than US $250, or local currency equivalent, during the
Cardholder's stay with the Hotel or voyage with the Cruise Line; and
The Merchant must not include any additional fees, excluding taxes or charges imposed by
applicable law, to the Transaction Amount.
Cash-Back Services
At the option of Visa Europe, a Merchant who accepts Visa Cards or Visa Electron Cards may provide
Cash-Back to Cardholders of Visa Cards or Visa Electron Cards for Domestic Transactions. The
Merchant must:
Provide Cash-Back only in conjunction with a purchase;
Authorize and complete this Transaction as a purchase and uniquely identify the Cash-Back
portion of the Transaction Amount; and
Ensure Proximity Payments:

Are authorized Online; and
Have Cardholder Verification performed successfully using a valid Cardholder
Verification Method, as set out in Table 5-4.
5.4.V.1
Visa Drive Cards
5.4.V.1.a
Cash-Back is not permitted on Visa Drive Cards that are standard Cards or extra Cards.
5.4.V.1.b
Cash-Back is permitted on Visa Drive Cards that are open Cards.
5.5
5.5.A
CARD RECOVERY
Reasons for Card Recovery
A Merchant must not complete a Transaction and should attempt to recover, using reasonable and
peaceful means, a Visa Card or Visa Electron Card for any of the following reasons:
The Account Number appears on a Card Recovery Bulletin;
The Acquirer requests its recovery; or
The four digits printed below the embossed or printed Account Number on the Card do not
match the first four digits of the embossed or printed Account Number on the Card.
Effective from 1 March 2012, the requirement to attempt to recover a Visa Card or Visa Electron Card
does not apply to Electronic Consumer Devices.
5.5.B
Notification of Recovered Cards

Where a Merchant has recovered a Card, it must notify its Acquirer that it has recovered the Card and
ask for further instructions.
5.5.C
Rewards Paid by Acquirer for Recovered Cards

Subject to the requirements of Section 4.18.D.2.c, the Merchant may be paid a reward for the recovery
of a Card.
5-44

15 May 2013
Payment Services
6.1
BIN Processing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 3
Use of Visa System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 3
Proprietary Interest . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 3
Confidentiality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 3
Non-Assignable Right . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 3
Restricted Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 4
Visa Extended Access Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 4
Edit Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 4
Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 4
Single Message System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 4
Transaction Processing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 4
6.2
AUTHORIZATION, CLEARING AND SETTLEMENT . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 4

Use of Transaction Identifier . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 4
Authorization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 5
General Authorization Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 5
Responsibility for Losses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 5
Responsibility for Fees for Telephone Calls and Fax and Telex Transmissions . . . . . 6 - 6
Online Financial Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 6
General Clearing Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 6
Applicability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 6
Required Interchange through Visa System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 6
Transmission of Outgoing Interchange . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 6
Clearing Requirements through the Visa System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 6
Interchange Sent via Visa Extended Access Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 6
Exceptions for Transactions Involving International Airlines . . . . . . . . . . . . . . . . . . . . 6 - 7
Notification and Correction of Duplicate Data and Erroneous Data . . . . . . . . . . . . . . 6 - 7
Member Reversal of Duplicate Data through Visa System . . . . . . . . . . . . . . . . . . . . . . 6 - 7
Member Reversal or Adjustment of Credit Transactions through VisaNet . . . . . . . . 6 - 8
15 May 2013

6-1
Payment Services
Settlement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 8
Settlement Currency Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 8
Settlement Bank Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 8
Funds Transfer Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 9
Euro Area Net Settlement Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 10
National Net Settlement Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 10
Funds Transfer Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 11
Settlement for Transactions Using Competitors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 11
Reporting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 11
Late Settlement Fees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 12
6.3
SATISFYING PAYMENT OBLIGATIONS FOR SETTLEMENT SERVICES . . . . . 6 - 12

Member Settlement Bank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 12
Visa Inc.s Settlement Bank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 12
Visa Europes Settlement Bank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 12
Net Settlement Requirements for Members With Private Agreements . . . . . . . . . . . . 6 - 12
Reimbursement for Domestic Interchange . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 12
Financial and Collateral Obligations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 13
Offset of Settlement and Other Obligations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 13
6.4
VISA ALERTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 13
Alert Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 13
Dispute Resolution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 14
6.5
VISA PERSONAL PAYMENTS SERVICE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 14

Service Provider Member Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 14
Sender Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 15
Visa Personal Payments Transfer Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 16
Dispute Resolution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 16
Brand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 16
6.6
6-2
NOTIFICATION OF ANONYMOUS CARD PROGRAMS . . . . . . . . . . . . . . . . . . . . . 6 - 16

15 May 2013
Payment Services
6.1
GENERAL REQUIREMENTS
A Member must access the Visa System through a Visa Extended Access Server. Visa Extended
Access Server standards, specifications and service levels will be communicated by Visa Europe to its
Members.
Where a Member and/or any of its Visa System Processors interface to the Visa System and/or use
any services from Visa Inc. or Visa Europe, that Member must, and must ensure that its Visa System
Processors must, comply with the standards, specifications, message formats and service
requirements set out in the Visa Europe System Manuals for those using the Visa Europe Authorization
Service and the Visa Europe Clearing and Settlement Service and the VisaNet Manuals for those using
the V.I.P. System and BASE II.
6.1.A
BIN Processing
6.1.A.1
Each Member must be, and must ensure that its Visa System Processors are, capable of accepting any
BIN and performing the associated processing for that BIN for any purpose set out in the Members or
the Visa System Processors BIN License Agreement Form (Exhibit 4A).
6.1.A.2
With the exception of the Acquirers specified in Section 6.1.A.3, all Visa Extended Access Servers used
by Members and/or their Visa System Processors must:
Effective from 18 December 2012, for all new requests for BINs to be licensed for use in the
Territory, be connected to the Visa Europe Authorization Service and the Visa Europe Clearing
and Settlement Service; and
Effective from 1 October 2013, for all existing BINs that are licensed for use in the Territory,
be connected to the Visa Europe Authorization Service and the Visa Europe Clearing and
Settlement Service.
6.1.A.3
The following Acquirers are exempt from the requirements of Section 6.1.A.2:
Acquirers outside of the Territory participating in the International Airline Program; and
Acquirers using an airline authorising processor to acquire Transactions originating from

either an Airline or an International Airline that is located outside the Territory.
6.1.A.4
Effective from 1 October 2013, Members not complying with the requirements in Section 6.1.A.2 will
be subject to the fines in Table 1-2.
6.1.B
Use of Visa System
6.1.B.1
Proprietary Interest
No Member will have any proprietary right, claim or interest in any part of the Visa System or in any
systems, processes, equipment, software or data that is used by either Visa Inc. or Visa Europe with the
Visa System, or provided by Visa Inc. or Visa Europe to a Member for use with the Visa System,
excluding data or equipment supplied by that Member.
6.1.B.2
Confidentiality
Each Member must ensure that any third party to whom it provides access to the Visa System,
including its employees, agents and the Visa System Processors, are advised of the confidential and
proprietary nature of the Visa System.
6.1.B.3
Non-Assignable Right
A Member must not assign its right to use the Visa System or delegate its duties or obligations in
relation to the Visa System, without prior written consent from Visa Europe. However, a Member may
use a Visa System Processor that is not a Member for processing, provided that the Member engages
that Visa System Processor in accordance with Section 1.14.A.1.
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6-3
Payment Services
6.1.B.4
Restricted Use
Each Member may only use the Visa System for the purposes and in the manner set out in the Visa
6.1.B.5
Visa Extended Access Server

Unless a Member has received prior express consent from Visa Europe, that Member must not, and
must not attempt to, repair, adjust, alter or modify any Visa Extended Access Server.
Each Visa Extended Access Server user in the Territory must perform Visa Extended Access Server
functions, as specified in the Visa Europe System Manuals for those using the Visa Europe Authorization
Service and the Visa Europe Clearing and Settlement Service and the VisaNet Manuals for those using
the V.I.P. System and BASE II.
6.1.B.6
Edit Package
A Member must:
Not modify or enhance the Edit Package;
Not take any action that may endanger the rights of Visa Inc. or Visa Europe and to the Edit
Package; and
Use all updated versions of the Edit Package supplied by Visa Europe for the Visa Europe
Clearing and Settlement Service or by Visa Inc. for BASE II.
6.1.B.7
Support
Each Member must provide, at its own cost, reasonable support for implementing and maintaining the
services necessary for Authorization, Clearing and Settlement as requested by Visa Europe, including:
Providing a location that meets the requirements of Visa Europe for installing Visa Extended
Access Server at the Member's premises;
Maintaining the records, documents and logs as required by Visa Europe and providing them,
upon request, to Visa Europe;
Providing representatives of Visa Europe with access to that Member's premises for the
purpose of the installation, service, repair or inspection of Visa Extended Access Server;
Notifying Visa Europe promptly of any failure of Visa Extended Access Server to operate
properly;
Providing a sufficient number of qualified personnel to ensure prompt and efficient

implementation and maintenance of interfaces to the Visa System, including the installation
and maintenance of any software packages supplied by Visa Europe; and
Notifying Visa Europe promptly of any change in the street address where the Visa Extended
Access Server is installed.
6.1.B.8
Single Message System

Where a Member uses the Single Message System, it must be linked to the Single Message System
either directly or through its Visa System Processor.
6.1.B.9
Transaction Processing
If a Member processes their Transactions through the Visa System, that Member must use the Visa
Europe Authorization Service and the Visa Europe Clearing and Settlement Service.
6.2
6.2.A
6.2.A.1
Use of Transaction Identifier
6.2.A.1.a
6-4
AUTHORIZATION, CLEARING AND SETTLEMENT
Effective from 20 April 2013, as specified in the Visa Europe System Manuals, Members and Processors
must receive the Transaction Identifier in the Authorization Request or Authorization Response
message.

15 May 2013
Payment Services
6.2.A.1.b
Effective from 1 October 2013, as specified in the Visa Europe System Manuals, Members and
Processors must, if a Transaction Identifier is present in the Authorization Request, include that
Transaction Identifier in any related Transaction.
6.2.A.1.c
Effective from 1 October 2013, as specified in the Visa Europe System Manuals, if a Transaction is
completed Offline, the Transaction Identifier will be assigned by the Visa System during Clearing, and
Members and Processors must use that Transaction Identifier in any related Transaction.
6.2.A.1.d
Effective from 1 October 2013, Members must:
Receive the Validation Code data field that is assigned to every Transaction in the
Authorization Response if they are connected to the Visa Europe Authorization Service; and
Include the Validation Code data field in all Transactions processed through the Visa Europe
Clearing and Settlement Service where that Member has received an Authorization Response
for those Transactions.
6.2.B
Authorization
6.2.B.1
General Authorization Requirements
6.2.B.1.a
When processing an Authorization, each Member must comply with the following:
The rules relating to Authorization set out in the Visa Europe Operating Regulations, regardless
of how the Authorization Request is routed or where it is processed;
For Transactions authorized through the Visa Europe Authorization Service the:
Required Message Content for Visa Europe Systems Financial Transactions (Exhibit 3C);
Required Message Content for Visa Europe Systems Authorization Requests (Exhibit 3D); and
Visa Europe System Manuals.
For Transactions authorized through the V.I.P. System the:

Required Message Content for VisaNet Financial Transactions (Exhibit 3A) for Authorizations
processed through the V.I.P. System;
Required Message Content for VisaNet Authorization Requests (Exhibit 3B) for Authorizations
processed through the V.I.P. System; and
VisaNet Manuals.
6.2.B.1.b
Where Visa Europe provides Authorization services to Members using the Visa Europe Authorization
Service, Members must pay the applicable fees and charges for Authorization specified in
Section 8.2.A and the Visa Europe Operating Regulations.
6.2.B.1.c
For International Transactions, an Acquirer must process all Authorizations through VisaNet.
6.2.B.1.d
For Visa Europe Transactions, an Acquirer is not required to process Authorizations through Visa
Systems.
6.2.B.1.e
Acquirers who do not process Visa Europe Transactions through Visa Systems are required to submit a
daily transmission file detailing these Transactions, excluding Domestic Transactions, to Visa Europe
for fraud management and monitoring purposes.
6.2.B.2
Responsibility for Losses

An Acquirer is liable for losses suffered by an Issuer on a Transaction if the Acquirer or its Merchant
does any of the following:
Ignores a Decline Response and grants an Authorization;
Fails to check the Card Recovery Bulletin for Transactions that are below the Floor Limit (this
requirement is not applicable to Transactions that use Offline Authorization); or
Fails to obtain Authorization for Transactions above the Floor Limit.
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6-5
Payment Services
6.2.B.3
Responsibility for Fees for Telephone Calls and Fax and Telex Transmissions
An Acquirer must pay for telephone calls, fax transmissions and effective until 14 November 2011 telex
transmissions, made to an Issuer for Authorization purposes.
However, in the circumstances specified in Section 8.2.C.1.a, an Acquirer may record and recover these
costs from an Issuer, by the method set out in Section 8.9.B.
6.2.B.4
Online Financial Transactions
6.2.B.4.a
When an Authorization Request for an Online Financial Transaction using a Card originates at an ATM
or a Point-of-Transaction Terminal, the Acquirer must ensure that the Authorization Request includes
both the:
Entire unaltered contents of track one and track two of the Magnetic Stripe or the Magnetic
Stripe Image in the Chip; and
Final Transaction Amount.
6.2.B.4.b
A Merchant may only key-enter an Online Financial Transaction under the following circumstances:
In a Card-Absent Environment; or
When the Magnetic Stripe cannot be read, unless it is a Visa Electron Card, which may not be
key-entered if the Magnetic Stripe cannot be read.
6.2.C
General Clearing Requirements
6.2.C.1
Applicability
A Transaction shall be subject to the applicable rules affecting both the Transaction Country and the
country in which the Issuer is located, regardless of how a Transaction is routed or where it is
processed.
6.2.C.2
Required Interchange through Visa System

A Member must submit the Interchange Files for all International Transactions to the Visa System for
Clearing, as specified in the:
Visa Europe System Manuals Visa Europe Authorization Service and the Visa Europe Clearing
VisaNet Manuals for those using the V.I.P. System and BASE II,
including those resulting from the use of Restricted Cards outside the country or countries of permitted
use.
6.2.C.3
Transmission of Outgoing Interchange

A Member with a Visa Extended Access Server must provide an outgoing Interchange File to Visa
Europe on at least five days, each week.
6.2.D
Clearing Requirements through the Visa System
6.2.D.1
Interchange Sent via Visa Extended Access Server
6.2.D.1.a
A Member must use Visa Extended Access Server to transmit its Interchange File for Interchange.
6.2.D.1.b
Prior to transmitting an Interchange File to the Visa Interchange Center, a Member must generate a
duplicate Interchange File for back-up purposes and must retain this duplicate Interchange File for 15
calendar days after the Settlement Date.
6.2.D.1.c
If a Member's Visa Extended Access Server is unavailable, then that Member must continue to
attempt to send the Interchange File to the Visa Interchange Center.
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6.2.D.1.d
6.2.D.2
If the Interchange File is not able to be sent by Visa Extended Access Server within five days of Visa
Extended Access Server becoming unavailable, then the Member must send the Interchange File to
the Visa Interchange Center as soon as possible in accordance with the Visa Europe System Manuals for
those using the Visa Europe Clearing and Settlement Service and the VisaNet Manuals for those using
BASE II, and notify Visa Europe that such Interchange File should be expected and the method by
which it has been sent.
Exceptions for Transactions Involving International Airlines
6.2.D.2.a
A Member that processes Domestic Transactions originating from an International Airline, must not
process Interchange for those Domestic Transactions under a Private Agreement.
6.2.D.2.b
If a Member that clears its Transactions in accordance with a Private Agreement wishes to start
sending its Interchange Files to the Visa Interchange Center for Clearing, that Member must provide
Visa Europe with at least 30 calendar days' advance written notice before the anticipated date on
which the Member wishes to start to clear through the Visa Interchange Center and evidence that the
Private Agreement has been terminated in relation to Clearing.
6.2.D.3
Notification and Correction of Duplicate Data and Erroneous Data
6.2.D.3.a
If a Sending Member detects duplicate data or erroneous data prior to submitting that data in an
Interchange File to the Visa Interchange Center, that Sending Member must correct the duplicate data
or erroneous data before submitting that data in an Interchange File to the Visa Interchange Center.
6.2.D.3.b
If a Sending Member detects duplicate data or erroneous data in an Interchange File that has been
submitted to the Visa System, it must immediately (and in any event no later than the same business
day on which the duplicate data or erroneous data is detected by the Sending Member) notify Visa
Europe of the duplication or the error by telephone, fax or any other method of communication
notified by Visa Europe to Members, and provide Visa Europe with:
The Processing Date for the Interchange File in which the duplicate data or erroneous data
appears;
The unique identification number of the Interchange File; and
Notification that it intends to fix such duplication or error.
6.2.D.3.c
If the Sending Member notified Visa Europe of duplicate data or erroneous data in accordance with
Section 6.2.D.3.b, the Sending Member must wait for instruction from Visa Europe before then
reversing the duplicate data or erroneous data by preparing a Reversal, as specified in
Section 6.2.D.4.
6.2.D.4
6.2.D.4.a
15 May 2013
Member Reversal of Duplicate Data through Visa System

If a Sending Member detects duplicate data or erroneous data in an Interchange File that has been
submitted to the Visa System, and that Sending Member has notified Visa Europe that it will reverse
the duplication or error itself in accordance with Section 6.2.D.3.b, that Sending Member must reverse
that duplicate data or erroneous data by initiating a Reversal of the Transaction relating to the
duplicate data or erroneous data in the following manner:
Identify the Processing Date of the Transaction relating to the duplicate data or erroneous
data;
Replace the Transaction codes of the Transaction relating to the duplicate data or erroneous
with the appropriate code for the Reversal, as specified in the:
Visa Europe System Manuals for Transactions processed through the Visa Europe
Authorization Service and the Visa Europe Clearing and Settlement Service; and
VisaNet Manuals for Transactions processed through the V.I.P. System and BASE II;
The Sending Member must not change any other information relating to the Transaction
relating to the duplicate data or erroneous data; and

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Process the Reversal through the Visa System within one business day of having notified Visa
Europe of the detection of that duplicate data or erroneous data in accordance with
Section 6.2.D.3.b.
6.2.D.4.b
Where a Reversal is initiated by a Sending Member pursuant to Section 6.2.D.4.a and such Reversal has
resulted in any foreign exchange loss to Visa Inc., or Visa Europe or the Receiving Member due to
currency fluctuation between the Processing Date of the Transaction relating to the duplicate data or
erroneous data and the Processing Date of the Reversal of that Transaction, the Sending Member shall
pay to Visa Inc., Visa Europe or the Receiving Member (as applicable) a fee using the Visa System fee
collection process specified in Section 8.9.A.1.
6.2.D.4.c
An Issuer must reverse the Transaction relating to the duplicate data or erroneous data from its
Cardholder records upon receipt of the Reversal information from the Visa Systems.
6.2.D.4.d
If a Sending Member has detected erroneous data in an Interchange File that has been submitted to
the Visa System and has followed the procedures set out in this Section 6.2.D above to correct such
erroneous data, it must rectify and submit the correct data to the Visa System on the next business
day following the processing of the Reversal of the Transaction containing the erroneous data.
6.2.D.5
6.2.E
Member Reversal or Adjustment of Credit Transactions through VisaNet

To correct processing errors in a Credit Transaction, an Acquirer must use only, either:
A Reversal using the Visa Europe Clearing and Settlement Service or the BASE II transaction
code 26; or
An Adjustment using message type 0220, and it must do so within 30 calendar days of the
Processing Date of that Credit Transaction.
Settlement
Members using the Settlement Service and the Visa Europe Settlement Service must comply with the
service standards and requirements contained in the Visa Europe System Manuals, for those using the
Visa Europe Authorization Service and the Visa Europe Clearing and Settlement Service, and the
VisaNet Manuals, for those using the V.I.P. System and BASE II, relating to the Settlement Service.
6.2.E.1
Settlement Currency Requirements
6.2.E.1.a
A Member using the Visa System may designate one or more Settlement Currencies for use in the
International Settlement Service.
6.2.E.1.b
A Member must maintain a Settlement account with a Settlement Bank for each designated
Settlement Currency. Visa Inc. and Visa Europe, as appropriate, will each settle Interchange in the
currency that is designated for the relevant Settlement account.
6.2.E.1.c
If a Member using the Visa System wishes to change any of its designated Settlement Currencies, it
must complete the relevant Funds Transfer Instruction Form and submit such form to Visa Europe.
6.2.E.2
Settlement Bank Requirements
6.2.E.2.a
Visa Europe must approve the Settlement Bank for Members settling through the Visa Europe Clearing
and Settlement Service. Each Member settling through the Visa Europe Clearing and Settlement
Service must submit its proposed Settlement Bank to Visa Europe in order to obtain such approval.
6.2.E.2.b
Members must seek Visa Europes prior approval for that Members choice of Settlement Bank for
settling through the Visa Europe Clearing and Settlement Service or the Settlement Bank for National
Net Settlement and Area Net Settlement within the Territory.
6.2.E.2.c
Each Member settling through the Settlement Service must submit its proposed Settlement Bank to
Visa Europe.
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6.2.E.2.d
Visa Europe may require a Member that settles through VisaNet to change Settlement Bank if Visa Inc.
determines that either the:
Settlement Bank is not operated in a safe and sound manner; or
Use of the Settlement Bank exposes Visa Inc., Visa Europe, Customers or Members to risk of
financial loss.
6.2.E.2.e
Visa Europe may require a Member that settles through the Visa Europe Clearing and Settlement
Service to change Settlement Bank if Visa Europe determines that either the:
Settlement Bank is not operated in a safe and sound manner; or
Use of the Settlement Bank exposes Visa Inc., Visa Europe, Customers or Members to risk of
financial loss.
6.2.E.3
Funds Transfer Requirements
6.2.E.3.a
A Member must maintain sufficient funds in each Settlement account at its designated Settlement
Bank to complete Settlement at the required time.
6.2.E.3.b
A Member must maintain sufficient funds in each account used for Settlement Service and/or the Visa
Europe Clearing and Settlement Service at the Correspondent Bank or Intermediary Bank, if the
Settlement Bank uses a Correspondent Bank or Intermediary Bank.
6.2.E.3.c
For the purpose of the International Settlement Service using the Visa System, a Settlement Bank shall
transfer funds covering the Settlement Amount every business day.
6.2.E.3.d
For the purpose of the National Net Settlement Service, Area Net Settlement Service and the Product
Net Settlement Service using the Visa System, a Settlement Bank shall transfer funds covering the
Settlement Amount every business day.
6.2.E.3.e
For the purpose of the International Settlement Service using BASE II:
Settlement Amounts with Processing Dates of Saturday, Sunday and Monday will all be
combined into one settlement fund transfer on that Monday; and
For Settlement in US dollars only, Settlement Amounts with Processing Dates of United States
holidays observed by Federal Reserve Banks of the United States will all be combined into one
settlement fund transfer on the next business day following that holiday.
6.2.E.3.f
For the purpose of the International Settlement Service using the Visa Europe Clearing and Settlement
Service:
Settlement Amounts with Processing Dates of Saturday, Sunday and Monday will all be
combined into one settlement fund transfer on that Monday; and
Effective from 14 April 2012, for all Settlement Currencies, if a holiday, as specified in
Section 6.2.E.3.g, occurs between the Processing Date and the Value Date, all Settlement
Amounts for the same Value Date will be combined into one Settlement Amount and
transferred on the Value Date which has taken the holiday into account.
6.2.E.3.g
The Central Bank associated with a Settlement Currency determines the holidays and business days
for each Settlement Currency.
6.2.E.3.h
If Visa Inc. cannot complete the Settlement Service processing cycle in sufficient time to effect funds
transfers, it will:
Postpone Settlement;
Notify Customers and Visa Europe of the situation; and
Make Settlement on the next day that the Visa Inc.s Settlement Bank is open.
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If the Settlement Service processing cycle for National Net Settlement and Area Net Settlement inside
the Territory cannot be completed in sufficient time for Visa Europe to effect funds transfers, Visa
Europe will:
Notify Members of the situation; and
Make Settlement on the next day that Visa Europes Settlement Bank is open.
6.2.E.3.i
If Visa Europe cannot complete the processing cycle for the Visa Europe Clearing and Settlement
Service in sufficient time to effect funds transfers, it will:
Notify Members of the situation; and
Make Settlement on the next day that Visa Europes Settlement Bank is open.
6.2.E.3.j
A Member is responsible for any funds transfer charges charged by its Settlement Bank.
6.2.E.4
6.2.E.4.a
Euro Area Net Settlement Service

Issuers and Acquirers within the Economic and Monetary Union (EMU) must participate in the Euro
Area Net Settlement service (EANSS) if they meet the following criteria:
The Issuer, the Acquirer and the Merchant are located in countries within the Territory;
The Transaction is cleared through the Visa Europe Clearing and Settlement Service; and
The Transaction Currency and Settlement Currency are in euro.

Other Issuers and Acquirers within the Territory and with a Settlement Currency in euro can optionally
participate in the Euro Area Net Settlement service.
6.2.E.4.b
If the Processing Date is a local public holiday that has not been declared as a European Central Bank
(ECB) public holiday, Members must make all reasonable effort to effect Settlement. If the Member is
unable to process their Settlement obligations on a local public holiday, Visa Europe will accept prefunding of the position, based on an estimate of the likely Settlement Amount. The Member must
notify the Visa Europe Treasury Department of the amount it will pre-fund.
NOTE: If a public holiday occurs in multiple EANSS countries on the same day and has not been
declared as a European Central Bank public holiday, Visa Europe may decide to issue a
Member Letter in advance requesting that settlement dates be deferred to the next business
day.
6.2.E.5
6.2.E.5.a
National Net Settlement Service

Effective from 19 April 2013, Issuers and Acquirers in any of the countries set out in Table 6-1 must
participate in the respective National Net Settlement service (NNSS) if they meet the following
criteria:
The Transaction is a Domestic Transaction;
The Transaction is cleared through the Visa Europe Clearing and Settlement Service; and
The Transaction Currency1 is the Settlement Currency of the country of the Transaction and
is set out in Table 6-1.
1.
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Table 6-1
6.2.E.5.b
6.2.E.6
Countries where Participation in the National Net Settlement Service is Mandated
Country
Settlement Currency
Effective from July 2013, Croatia
Croatia Kuna
Czech Republic
Czech Crown
Hungary
Forints
Latvia
Latvian Lats
Poland
Polish Zlotys
Romania
Romania New Leu
Sweden
Krona
United Kingdom
GB Pound
When participating in the National Net Settlement service, Issuers and Acquirers must comply with
local settlement requirements.
Funds Transfer Procedures
6.2.E.6.a
For Members processing Transactions through the International Settlement Service using the Visa
Europe Clearing and Settlement Service, the National Net Settlement or the Area Net Settlement, Visa
Europe transfers funds for Settlement from its Settlement account to the Settlement account of the
Customer or Member, and Customers and Members shall transfer funds for Settlement from their
Settlement accounts to Visa Europe's Settlement account.
6.2.E.6.b
For Members processing Transactions through the International Settlement Service using BASE II,
Visa Inc. transfers funds for Settlement from its Settlement account to the Settlement account of the
Member, and Members shall transfer funds for Settlement from their Settlement accounts to
Visa Inc.'s Settlement account.
6.2.E.6.c
Members and their agents processing Transactions through the International Settlement Service, the
National Net Settlement or the Area Net Settlement, will be only be permitted one funds transfer
settlement reporting entity (FTSRE), per Settlement Currency, per Settlement Service.
6.2.E.6.d
Principal Members who process Settlement on behalf of other Principal Members must use a separate
FTSRE for each Principal Member for whom Settlement is processed.
6.2.E.6.e
Visa Europe may require Members and their agents to pre-fund their Settlement Amount.
6.2.E.7
Settlement for Transactions Using Competitors
6.2.E.7.a
Members and their agents must not blend Settlement with the settlement for transactions for a Visa
Europe Competitor or Visa Inc. Competitor.
6.2.E.7.b
Members and their agents must maintain a separate bank account for the payment and receipt of the
Settlement Amount for Visa Europe, from that used for the payment and receipt of the settlement
amount for transactions processed using a Visa Europe Competitor or Visa Inc. Competitor.
6.2.E.8
Reporting
6.2.E.8.a
Members and their agents that do not transfer their daily Settlement Amount through the Visa
System, must report, their daily Settlement Amount to Visa Europe each day, except where permitted,
as specified in Section 6.2.E.8.c.
6.2.E.8.b
All Members and their agents must report any failure by a Member to transfer the Settlement
Amount, including the reason for such failure, to Visa Europe.
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6.2.E.8.c
Members are not required to report their daily Settlement Amounts to Visa Europe, as specified in
Section 6.2.E.8, if the Member or their agent transfers the Settlement Amount through any of the
following services:
International Settlement Service;
Area Net Settlement; or
Any other National Net Settlement in the Territory.
6.2.E.9
Late Settlement Fees

If a Member fails to transfer the Settlement Amount, as specified in the Visa Europe System Manuals,
for those using the Visa Europe Clearing and Settlement Service and the VisaNet Manuals, for those
using BASE II, the Member must pay a Late Settlement Fee.
6.3
SATISFYING PAYMENT OBLIGATIONS FOR SETTLEMENT SERVICES
6.3.A
Member Settlement Bank

Irrevocable payment by Visa Inc., in immediately available funds, of an amount due in respect of a
Settlement Obligation owed to a Member, to the Settlement Bank account designated by that Member,
shall discharge Visa Inc.'s Settlement Obligation to the extent of the irrevocable payment made.
Irrevocable payment by Visa Europe, in immediately available funds, of an amount due in respect of a
Settlement Obligation owed to a Member, to the Settlement Bank account designated by that Member,
shall discharge Visa Europe's Settlement Obligation to the extent of the irrevocable payment made.
6.3.B
Visa Inc.s Settlement Bank

Irrevocable payment by the Member, in immediately available funds, of an amount due in respect of a
Settlement Obligation owed to Visa Inc., to the Settlement Bank account designated by Visa Inc., shall
discharge that Members Settlement Obligation to the extent of the irrevocable payment made.
6.3.C
Visa Europes Settlement Bank

Irrevocable payment by the Member, in immediately available funds, of an amount due in respect of a
Settlement Obligation owed to Visa Europe, to the Settlement Bank account designated by Visa
Europe, shall discharge that Members Settlement Obligation to the extent of the irrevocable payment
made.
6.3.D
Net Settlement Requirements for Members With Private Agreements

A Member with Private Agreements processing Domestic Interchange outside of the Visa System
must:
Provide Visa Europe with either a Summary of Interchange Entries or a Non-Settled Advice to
support such Domestic Interchange;
Make Settlement daily upon delivery of the Interchange File and the Summary of Interchange
Entries or Non-Settled Advice; and
Immediately credit the Sending Member upon receipt of the Interchange File.
6.3.E
Reimbursement for Domestic Interchange

A Receiving Member must pay the amount of valid Domestic Transactions and of valid Visa Europe
Transactions using one of the following methods:
Through the Visa System;
Directly to the Sending Member, pursuant to any existing Private Agreement;
Indirectly using a Processor; or
To an account designated by Visa Europe.
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6.3.F
Financial and Collateral Obligations

Visa Europe may impose financial or other obligations on a Member, including financial collateral
obligations to cover the Members Settlement Obligations in connection with Settlement systems
(International Settlement, National Net Settlement or Area Net Settlement) operated by Visa Inc. or by
Visa Europe. If a Member fails to satisfy its financial obligations, Visa Europe may collect such financial
obligations using a Fee Collection Transaction.
6.3.G
Offset of Settlement and Other Obligations

Subject to applicable law, Visa Inc. or Visa Europe may offset certain Settlement Obligations and other
obligations in calculating Settlement Amounts owed to a Member. This right may be implemented by
a Fee Collection Transaction.
6.4
6.4.A
VISA ALERTS
Issuers wishing to participate in either the Visa Alerts Full Service or the Visa Alerts Data Feed Service
must register with Visa Europe.
6.4.B
Issuer Requirements
6.4.B.1
Issuers participating in a Visa Alerts Service must provide Cardholders enrolled in Visa Alerts with a
set of terms and conditions including all of the following:
Terms regarding the use of personal data, in compliance with applicable local law, including
explicit consents as required;
The cancellation policy for Visa Alerts;
The applicable fees for using Visa Alerts; and
Details of how to unsubscribe from Visa Alerts.
6.4.B.2
Issuers are responsible for setting the Cardholder fees for Visa Alerts.
6.4.B.3
Issuers participating in a Visa Alerts Service must ensure that the Cardholder details communicated to
Visa Europe are correct and kept up-to-date. Such information must be communicated through the
Cardholder enrolment and update interface of the Visa Alerts Service.
6.4.B.4
Issuers participating in a Visa Alerts Service may only use the Cardholder data collected through the
use of that service for purposes other than sending Alerts if explicit consent has been granted by the
Cardholder.
6.4.C
Alert Requirements
6.4.C.1
Alerts must adhere to the Visa Product Brand Standards.
6.4.C.2
Alerts must not contain the Visa Brand Mark.
6.4.C.3
Alerts must include all of the following in the body of the Alert:
As required by local law, details of how the Cardholder can unsubscribe from Visa Alerts;
At least one reference to Visa; and
At least one of the following data fields:

The last four digits of the Account Number;
Merchant name;
Transaction Amount;
Transaction Currency;
Transaction Date;
Transaction time; or
Balance of the Card account (if provided by the Issuer).
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6.4.D
Dispute Resolution
Alerts will not be considered as evidence for dispute resolution.
6.5
VISA PERSONAL PAYMENTS SERVICE
6.5.A
6.5.A.1
The Visa Personal Payments Service is only available for fund transfers where the Sender and the
Recipient have the same Billing Currency and the Recipient is a Cardholder.
6.5.A.2
The Visa Personal Payments Service is not available to Issuers in Israel, Switzerland and Turkey.
6.5.A.3
The Visa Personal Payments Service is prohibited for use with either:
Visa Commercial Cards; or
Prepaid Cards where full Cardholder due diligence such as Know Your Customer (KYC), has
not been completed to the Issuers satisfaction.
6.5.A.4
To the fullest extent permitted by applicable law, Visa Europe shall have no liability to any Member or
third-party participating in the Visa Personal Payments Service for any Claim or Liability arising from
the provision of the Visa Personal Payments Service.
6.5.B
6.5.B.1
Issuers wishing to participate in the Visa Personal Payments Service as a Service Provider Member
must register with Visa Europe.
Service Provider Members operating in the United Kingdom that register for the Visa Personal
Payments Service will automatically be registered to send Immediate Payments.
Effective from 18 October 2013, Service Provider Members operating in the following countries, which
register for Visa Personal Payments Service, will automatically be registered to send Immediate
Payments:
Austria
Belgium
Bulgaria
Czech Republic
Germany
Greece
Ireland
Italy
Luxembourg
Netherlands
Poland
Romania
Slovakia
Spain
6.5.C
Service Provider Member Requirements
6.5.C.1
A Service Provider Member must provide a dedicated BIN for the Visa Personal Payments Service, set
up for Single Message System acquiring.
6.5.C.2
A Service Provider Member must be able to:
Receive and respond to Authorization Requests regarding Account Funding Transactions; and
Receive and process Account Funding Transaction TC05 debit requests.
6.5.C.3
Service Provider Members participating in the Visa Personal Payments Service must ensure that the
Cardholder details communicated to Visa Europe are correct and kept up-to-date. Such information
must be communicated through the Cardholder enrolment and update interface of the Visa Personal
Payments Service.
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6.5.C.4
A Service Provider Member must provide Cardholders enrolled in Visa Personal Payments with a set of
terms and conditions including, but not limited to, all of the following:
Terms regarding the use of personal data, in compliance with applicable local law, including
explicit consents as required;
The cancellation policy for Visa Personal Payments Transfers;
The cancellation policy for access to Visa Personal Payments;
The fees for using Visa Personal Payments as set by the Service Provider Member;
The timeframes for Visa Personal Payments Transfers to occur including details of the
relevant cut-off times for Cardholders; and
Terms stating that:

Visa Personal Payments is for funds transfer only and not for the purchase of goods
and/or services; and
It is the Sender's responsibility, and at the Sender's liability, to ensure that the correct
Account Number or mobile phone number is used for the Recipient.
6.5.C.5
Service Provider Members are responsible for setting the Cardholder fees for Visa Personal Payments.
6.5.C.6
All matters relating to compliance, regulation and anti-money laundering are the responsibility and
liability of the Service Provider Member.
6.5.C.7
A Service Provider Member must only enrol a Prepaid Card account range in the Visa Personal
Payments Service where all the Cards issued in that account range have been subject to full
Cardholder due diligence, such as Know Your Customer (KYC), to the Service Provider Members
satisfaction. Service Provider Members may be required to provide evidence of the Issuer due
diligence process undertaken as part of the enrolment process. Visa Europe reserves the right to not
enrol Cards in the Visa Personal Payments Service where the evidence provided is not deemed
sufficient.
6.5.C.8
Service Provider Members must comply with the requirements for Account Funding Transactions as
specified in Section 5.4.M.
6.5.C.9
A Service Provider Member that receives funds as a result of a Chargeback must ensure that the
Chargeback amount and the Visa Personal Payments fee are returned to the Sender within 24 hours of
the Processing Date.
6.5.C.10
6.5.C.11
Service Provider Members must reserve the funds relating to the Authorization for the Account
Funding Transaction for seven calendar days.
Sender Data
6.5.C.11.a
When sending and managing Sender data for a Visa Personal Payments Transfer, a Service Provider
Member must ensure that Sender data is validated and that it complies with applicable anti-money
laundering regulations and anti-terrorist financing standards.
6.5.C.11.b
For all Visa Personal Payments Transfers, the Service Provider Member must include in the Clearing
messages, either the Sender's Account Number used to fund the money transfer, or a transaction
reference number that uniquely identifies the Sender if the Sender's Account Number is not available.
6.5.C.11.c
When sending and managing Sender data for a Visa Personal Payments Transfer, a Service Provider
Member must comply with:
The Payment Card Industry Data Security Standard; and
Applicable laws.
6.5.C.11.d
Each Visa Personal Payments Transfer must involve only a single Sender and a single Recipient.
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6.5.C.12
Immediate Payments
Service Provider Members must not process an Immediate Payment either by Authorization Reversal
or by reversing the Transaction once entered into Interchange.
6.5.D
Visa Personal Payments Transfer Requirements
6.5.D.1
Both the Account Funding Transaction and Original Credit that make up a Visa Personal Payments
Transfer must use Merchant Category Code (MCC) 6012 - Financial Institutions - Merchandise and
Services.
6.5.D.2
Visa Personal Payments Transfers are subject to specific Member-to-Member fees as specified in
Section 8.6.I.
6.5.D.3
Visa Personal Payments Transfers must be limited to a maximum single transfer limit of 2,000 (or
local currency equivalent).
6.5.D.4
Service Provider Members in the United Kingdom must flag all Visa Personal Payment Transfers as
Immediate Payments.
6.5.D.5
Effective from 18 October 2013, Service Provider Members operating in the following countries must
flag all Visa Personal Payment Transfers as Immediate Payments:
6.5.E
Austria
Belgium
Bulgaria
Czech Republic
Germany
Greece
Ireland
Italy
Luxembourg
Netherlands
Poland
Romania
Slovakia
Spain
Recipient Member Requirements

Recipient Members must comply with the requirements for Original Credits as specified in
Section 3.10.B.
6.5.F
Dispute Resolution
6.5.F.1
Chargeback rights do not apply for the debit of the Account Funding Transaction that makes up part of
a Visa Personal Payments Transfer.
6.5.F.2
The Chargeback rights applicable to Original Credit money transfers also apply to the Original Credit
that makes up a part of a Visa Personal Payments Transfer, as set out in Table 1-17, Original Credit
Money Transfer Chargeback Reasons of the Visa Europe Operating Regulations, Volume IIDispute
Resolution Rules.
6.5.G
Brand
All Visa Personal Payments Mobile Applications provided by a Service Provider Member to its
Cardholders must adhere to the Visa Product Brand Standards.
6.6
NOTIFICATION OF ANONYMOUS CARD PROGRAMS

To ensure compliance with money laundering legislation, Members must notify Visa Europe of the BIN
ranges used for existing or new anonymous Card programs.
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7.1
INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 5
7.2
MUTUAL ASSISTANCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 5
7.3
TRANSACTION RECEIPT RETRIEVAL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 5

Request for Transaction Receipt Copy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 5
Transaction Receipt Retention . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 6
Transaction Receipt Request and Fulfilment Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 6
Fulfilment Document Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 7
Substitute Transaction Receipt Fulfilment Documents - Data Requirements . . . . . . 7 - 7
Electronic Documentation Transfer Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 10
Acquirer Responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 10
Issuer Rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 - 11
Retrieval Fees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 - 11
Fees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 - 11
Fee Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 - 11
7.4
CHARGEBACKS AND REPRESENTMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 - 11

Chargeback and Representment Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 - 11
Chargeback Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 - 11
Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 12
Chargeback and Representment Transmission . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 12
Clearing and Settlement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 12
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 12
Chargeback Reduction Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 12
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 12
Return of Presentment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 12
Return of Chargeback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 13
Chargeback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 13
Attempt to Settle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 13
Chargeback Dispute Groups and Time Limits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 13
Reasons and Time Limits for Specific Transaction Types . . . . . . . . . . . . . . . . . . . . . . 7 - 23
15 May 2013

7-1
Dispute Resolution
Chargeback Time Limits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 31

Transaction Chargeback Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 31
Chargeback Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 31
Chargeback Amount . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 31
Currency Conversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 31
7.5
REPRESENTMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 32
Representment Reasons, Conditions and Time Limits . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 32
Representment Documentation Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 32
Representment Amount . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 - 34
Currency Conversion Difference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 - 34
7.6
ARBITRATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 35
Reason . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 35
Pre-Arbitration Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 35
Pre-Arbitration Attempt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 35
Pre-Arbitration Response . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 35
Pre-Arbitration Acceptance or Rebuttal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 36
Arbitration Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 36
Filing Reasons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 36
Filing Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 36
Invalid Request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 37
Valid Request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 37
Financial Liability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 38
Review Fee . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 - 38
Filing Fee . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 38
Appeal Rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 38
Appeal Filing Fee . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 39
Exceptions to the Arbitration Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 39
7.7
COMPLIANCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 39
7.8
FILING CONDITIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 39
7.9
PRE-COMPLIANCE CONDITIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 40
Pre-Compliance Attempt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 40
Data Compromise Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 40
Pre-Compliance Acceptance or Rebuttal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 40
Pre-Compliance Acceptance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 40
Pre-Compliance Rebuttal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 40
Pre-Compliance Response . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 40
7-2

15 May 2013
Dispute Resolution
7.10
COMPLIANCE PROCESS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 - 40
Filing Reasons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 - 40
Chargeback Reduction Service Return . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 - 40
Hotel Reservation Service or Specialized Vehicle Reservation Service
Transaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 41
Unauthorized Signature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 41
Split Transaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 42
Copy Fulfilment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 42
Delayed or Amended Charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 42
Non-Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 43
Electronic Commerce Transaction (Attempts Authentication) . . . . . . . . . . . . . . . . . 7 - 43
Account Generated Counterfeit Fraud . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 43
Liability Shift For Electronic Commerce Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 - 44
Compliance Process for Transactions using 3D Secure . . . . . . . . . . . . . . . . . . . . . . . . .7 - 44
Filing Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 - 48
Filing Authority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 - 48
Time Limits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 - 48
Required Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 - 48
Filing Fee . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 - 49
Invalid Request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 - 49
Group Member . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 - 49
Visa Europe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 - 49
Valid Request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 - 49
Visa Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 - 49
Opposing Members Response . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 - 49
Requesting Members Withdrawal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 - 50
Compliance Decision . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 - 50
Financial Liability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 - 50
Review Fee . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 - 50
Filing Fee . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 - 50
Appeal Rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 51
Appeal Amount . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 51
Time Limits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 51
Appeal Filing Fee . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 51
Exceptions to the Compliance Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 51
7.11
CARDHOLDER DISPUTE CHARGEBACK RESOLUTION . . . . . . . . . . . . . . . . . . . . 7 - 52

Filing Reasons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 52
Filing Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 52
Time Limits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 52
Filing Authority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 52
Required Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 52
Invalid Requests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 52
Valid Requests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 52
Opposing Members Response . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 53
Visa Resolution Decision . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 53
Appeal Rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 53
15 May 2013

7-3
Dispute Resolution
7.1
INTRODUCTION
Please note that the rules in this Chapter 7 apply to disputes relating to both International Transactions
and Visa Europe Transactions.
For the purpose of this Chapter 7 only, the following terms shall have the definitions set out below:
Acquirer: A Customer or a Member that (a) enters into an agreement with a Merchant for the
display of any of the Licensed Marks and the acceptance of Visa Products and Services, or (b)
disburses currency to a Cardholder; and
Issuer: A Customer or a Member that issues Cards to a Cardholder and maintains the
contractual privity relating to such Card with that Cardholder.
All other defined terms used in this Chapter 7 that have definitions which incorporate Issuer or
Acquirer, shall, for the purposes of this Chapter 7 only, incorporate or refer to Issuer or Acquirer
only as these terms are defined above.
7.2
MUTUAL ASSISTANCE
A Member must attempt to offer mutual assistance to other Customers or Members to resolve
disputes between:
Its Cardholder and another Customer's or Member's Merchant; and
Its Merchant and another Customer's or Member's Cardholder.

If a Cardholder or Merchant accepts financial liability for a Transaction, its Member must reimburse
the Customer or Member that is the other party to that Transaction directly.
7.3
7.3.A
TRANSACTION RECEIPT RETRIEVAL

Request for Transaction Receipt Copy
An Issuer may request a Transaction Receipt copy from an Acquirer for the reasons set out in Table 7-1.
The Issuer must accept a Substitute Transaction Receipt for certain Transactions, as specified in
Section 7.3.C. For Transactions conducted in a Card-Present Environment, Substitute Transaction
Receipts are considered invalid Transaction Receipts.
Table 7-1
Transaction Receipt Retrieval Request Reasons
Request Reason for Copy
BASE II/Visa Europe

Clearing and Settlement
Service Request Code
(Transaction Code 52)

Request Code
(Field 63.3)
Request for copy bearing signature1

Effective for Retrieval Requests up to and
including 19 April 2013, T&E Document request
Cardholder request due to dispute
Fraud analysis request
Legal process request
28
29
30
33
34
0028
0029
0030
0033
0034
1. Not applicable to a Vehicle-Specific Fleet Card Transaction.
Each Retrieval Request must contain at least the following data:
Acquirer Reference Number;
Account Number;
Transaction Date of original Presentment;
Merchant Category Code (MCC);
Either the Transaction Amount in the Transaction Currency or a complete description of the
Merchant's business; and
Applicable Retrieval Request reason code from Table 7-1.
15 May 2013

7-5
Dispute Resolution
7.3.B
Transaction Receipt Retention

In response to the Retrieval Request of an Issuer, an Acquirer must, as part of a Fulfilment, provide such
Issuer with such appropriate legible document as it is required to retain in accordance with
Table 7-2.
Table 7-2
7.3.C
Transaction Receipt Retention Periods
Document
Retention Period
Original Transaction Receipt
According to applicable law
Transaction Receipt copy or Substitute Transaction Receipt
13 months from Processing Date
T&E Document
Six months from Processing Date
Recurring Transaction Receipt
13 months from Processing Date of latest

Transaction
Transaction Receipt Request and Fulfilment Data

To satisfy a Retrieval Request, the Acquirer must provide as part of the Fulfilment to the requesting
Issuer any of the following:
Copy of the Transaction Receipt;
Substitute Transaction Receipt containing the required data for a Transaction conducted in a
Card-Absent Environment; or
T&E Document if applicable.
7-6

15 May 2013
Dispute Resolution
7.3.C.1
Fulfilment Document Requirements

Table 7-3 describes the data requirements by type of Transaction and Retrieval Request reason code.
Table 7-3
Transaction Receipt Requirements

Retrieval Request Reason Code
28
Effective
for
Retrieval
Requests
up to and
including
19 April
2013, 29
30
33
34
Copy of Transaction Receipt (see Exhibit 7I and

Table 7-4)
Substitute Transaction Receipt (see Table 7-4)
Electronic Commerce, Mail/Phone Order or

Recurring Transaction
Retail Transaction
Copy of Transaction Receipt (see Exhibit 7I)
Small Ticket
Copy of Transaction Receipt (see Exhibit 7I)
T&E Transaction
Copy of Transaction Receipt (see Table 7-6)
T&E Document (see Table 7-6)
Substitute Transaction Receipt (see Table 7-6) 1
1. Substitute Transaction Receipts are only required for T&E Transactions, in a Card-Absent Environment.
2. Effective for Retrieval Requests up to and including 19 April 2013, only if the Merchant is T&E.
NOTE: Substitute Transaction Receipts for Retail Transactions and Small Ticket are not required
for copy fulfilments.
7.3.C.2
15 May 2013
Substitute Transaction Receipt Fulfilment Documents - Data Requirements

This section describes the data requirements for Substitute Transaction Receipts. These requirements
vary depending on the type of transaction, as described in the following tables:
Table 7-4, Recurring or Mail/Phone Order Transactions and Electronic Commerce Transactions
Table 7-5, Small Ticket Transactions
Table 7-6, T&E Transactions

7-7
Dispute Resolution
Table 7-4
Recurring or Mail/Phone Order Transactions and

Transaction Type
Recurring or Mail/Phone Order
Transaction
Electronic Commerce
Cardholder written permission
Substitute Transaction Receipt
Account Number
Transaction Date
Transaction Amount
Authorization Code
If any
Cardholder Signature
Merchant Name
Merchant Location
Online address
Description
Merchandise or services
Merchandise or services2
Document Type
Requested Document
Required Data
1. The Recurring Services Merchant must retain the Cardholders permission in a format such as an e-mail, other electronic
record or in paper form, for the duration of the Recurring Transactions, and provide it upon Issuer request as specified in
the Visa Europe Operating Regulations, Section 5.3.C
2. To remedy a Retrieval Request or use reason code 75, Transaction Not Recognised for an Aggregated Transaction, an
Electronic Commerce Merchant must provide the details specified in Section 5.2.B.6.a for the individual purchases that
have been aggregated.
Table 7-5
7-8
Small Ticket Transactions
Required Data
Small Ticket Transactions
Merchant Name
Transaction Date
Transaction Amount
Confirmation that Cardholder made the Transaction using a Card

15 May 2013
Dispute Resolution
Table 7-6
T&E Transactions
Document Type
Transaction Type
Car Rental
Airline
Hotel
Cruise Line
Copy of Transaction Receipt
Substitute Transaction Receipt 1
T&E Document
Required Data
Account Number
Cardholder Name 2
If applicable
Passenger or Guest Name, if

different than Cardholder Name
Cardholder Address
Address where tickets were sent
If available
and applicable
Transaction Date
Rental and Return Dates
Transaction Code
If any
Transaction Amount
Authorization Code
If any
If any
If any
If any
Merchant Name
Dates of
stay, check-in
and check-out
Dates of
cruise
embarkation
and
disembarkation
Merchant Location
Rental and Return location

Travel Agent Name and Address
If applicable
Rental Agreement Number
Description
Airline flight
information
Itemised Charges 2
1. Substitute Transaction Receipts are only required for T&E Transactions, in a Card-Absent Environment.
2. These data elements are only required in a Card-Present Environment.
3. Must include type of car, mileage, rental rates, actual rate, refuelling and insurance charges, adjustments, tax, cash
received, billing method, and rental agent ID number.
4. Must include a copy of all documents pertaining to the T&E Transaction, including the Transaction Receipt, car rental
agreement, or Guest Folio (if one was created) as applicable. The Imprint and Cardholder signature must also be included
if either or both were obtained.
5. Must include room rate, tax, and food, beverage and incidental charges
15 May 2013

7-9
Dispute Resolution
7.3.D
Electronic Documentation Transfer Method

All Issuers and Acquirers must use the Electronic Documentation Transfer Method when initiating or
responding to a Retrieval Request.
7.3.D.1
7.3.D.1.a
An Acquirer must respond to the requesting Issuer within 30 calendar days of the Processing Date of a
Retrieval Request with one of the following:
Fulfilment;
Non-fulfilment Message; or
Interchange log indicating that full credit for the original Transaction Amount was processed
to the Cardholder's Account Number as evidence that the dispute has been resolved.
7.3.D.1.b
Substitute Transaction Receipts are considered invalid Transaction Receipts for Card-Present
Transactions.
7.3.D.1.c
As part of a Fulfilment, an Acquirer may provide the requesting Issuer with a Transaction Receipt that
contains a truncated or disguised Account Number.
7.3.D.1.d
As part of a Fulfilment, an Acquirer is not required to provide the requesting Customer or Member
with a Transaction Receipt for any of the following:
An ATM Cash Disbursement;
A Transaction at an Unattended Acceptance Terminal;
Effective for Transactions with a Transaction Date on or after 13 October 2012, a Proximity
Payment in which a PIN or CDCVM was used, except where that Proximity Payment is a T&E
Transaction;
Payment that is made with a standard plastic payment Card in which a PIN was used, except
where that Proximity Payment is a:
Manual Cash Disbursement; or
Quasi-Cash Transaction; or
An EMV PIN Transaction, except for:

A T&E Transaction;
A Manual Cash Disbursement; or
A Quasi-Cash Transaction.
7.3.D.1.e
A Fulfilment must:
Be legible enough for the Cardholder to read or for the requesting Customer or Member to
identify the Account Number; and
Include the unique 12-digit Copy Request Identifier assigned by the Visa System.
7.3.D.1.f
A Non-fulfilment Message must include the Copy Request Identifier and one of the message codes
listed in Table 7-7.
Table 7-7
7-10
Non-fulfilment Message Codes
Message Code
Description
01
Invalid Request: Incorrect Account Number
02
Invalid Request: Not a valid Acquirer Reference Number
03
Item could not be locatedChargeback
04
Acquirer will not fulfilChargeback
05
Transaction Receipt not required or previously fulfilled

15 May 2013
Dispute Resolution
7.3.D.2
Issuer Rights
An Issuer may exercise a Chargeback right for the Chargeback reason code applicable to the dispute if
one of the following applies:
The Acquirer did not respond to a Retrieval Request within 30 calendar days of that Retrieval
Request;
The Acquirer sent a Non-fulfilment Message; or
The Acquirer did not send a valid or correct Fulfilment.
7.3.E
Retrieval Fees
7.3.E.1
Fees
When an Issuer makes a Retrieval Request to an Acquirer, Visa Europe shall charge such Issuer, where
that Issuer is a Member, and reimburse the Acquirer, where that Acquirer is a Member, for that
Retrieval Request as specified in Section 8.7.B.
7.3.E.2
Fee Recovery
An Issuer may recover the relevant fees it has paid for a Retrieval Request for any of the following
reasons:
The Acquirer did not properly supply the requested Transaction Receipt;
The Substitute Transaction Receipt does not include the required data; or
The Retrieval Request resulted from an incorrect Merchant description or a zero-filled or

incorrect Transaction Date in the Visa System transmission.
7.4
7.4.A
CHARGEBACKS AND REPRESENTMENT

Chargeback and Representment Process
After receiving a Presentment, an Issuer may charge back a Transaction to the Acquirer under the
conditions specified in the Dispute Resolution Rules.
The Acquirer may then represent the Chargeback to the Issuer in accordance with the Dispute
Resolution Rules. If the Acquirer represents the Chargeback to the Issuer, the Issuer must not charge
back the Transaction a second time and the Acquirer must not represent the Transaction a second
time. Figure 7-1 illustrates this process.
ACQUIRER
ISSUER
Presentment
Chargeback
Representment
Pre-Arbitration
(if required)
Arbitration
Figure 7-1
Chargeback and Representment Process
A Customer and a Member may have the right to file for Arbitration after completing this Chargeback
and Representment cycle, or in some instances Compliance may be available.
7.4.B
Chargeback Limitations
Chargeback reason codes 53 and 85 do not apply to Domestic Transactions, unless the appropriate
domestic regulations permit them.
15 May 2013

7-11
Dispute Resolution
7.4.C
Transactions
A process exists for handling Chargebacks generated by Issuers within the Territory and received by
Acquirers within Visa Inc.s regions when a Transaction qualifies as a Visa Easy Payment Service
Transaction but does not qualify as a Small Ticket Transaction.
Visa will pay in lieu of an Acquirer in the Visa Inc. region for a Chargeback received from an Issuer in
the Territory if all the following apply:
The Transaction qualifies as Visa Easy Payment Service Transaction in Visa Inc.s region;
The Merchant Category Code for the Merchant Outlet does not qualify for a Small Ticket
Transaction in the Territory; and
The Transaction is confirmed by Visa as being eligible for a Chargeback in accordance with the
requirements specified in the Visa Europe Operating Regulations.
Current Dispute Resolution Rules apply for all other cases.
7.4.D
Chargeback and Representment Transmission
7.4.D.1
Clearing and Settlement

A Customer and a Member must process a Chargeback or Representment for an International
Transaction through the Visa System. A Customer and a Member may also transmit a Chargeback for
a Domestic Transaction through an Interchange tape or by other means in accordance with a Private
Agreement.
7.4.D.2
Documentation
A Customer or a Member sending Chargeback or Representment documentation (as required by the
Dispute Resolution Rules) must do so within five calendar days of the Processing Date of the
Chargeback or Representment, using an Electronic Documentation Transfer Method.
7.4.D.2.a
A Member must not send Chargeback or Representment documentation by mail, fax or any other nonautomated method.
7.4.E
Chargeback Reduction Service
7.4.E.1
Overview
If the Chargeback Reduction Service rejects a Chargeback on the basis that it is invalid or incomplete,
the Issuer may either:
Correct the rejected record and resubmit it as a Chargeback within the applicable
Chargeback Period (as set out in the Visa Europe Operating Regulations, Volume IIDispute
Resolution Rules); or
Accept financial liability for the Transaction.

Rejected Chargebacks are not considered completed Chargebacks.
7.4.E.2
7.4.E.2.a
7-12
Return of Presentment
If the Transaction Date field in the Transaction processed by the Visa System is filled only with zeros,
the Chargeback Reduction Service will return a Presentment to the Acquirer provided that the Account
Number relevant to that Transaction was listed on the applicable Card Recovery Bulletin in the 10
calendar days prior to the Processing Date.

15 May 2013
Dispute Resolution
7.4.E.2.b
If the Transaction Date field in the Transaction processed by the Visa System is not filled only with
zeros, the Chargeback Reduction Service will return a Presentment to the Acquirer provided that all of
the following apply:
Account Number was listed on a Card Recovery Bulletin;
Card Recovery Bulletin Listing was effective in the Card Recovery Bulletin Region of the
Merchant Outlet on the Transaction Date indicated in the Visa System record; and
The Transaction Amount is below the Floor Limit.
7.4.E.3
Return of Chargeback
The Chargeback Reduction Service may return an invalid Chargeback to the Issuer if all Chargeback
requirements (as set out in the Visa Europe Operating Regulations, Volume IIDispute Resolution Rules)
are not met.
7.4.F
Chargeback
An Issuer may charge back a Transaction to an Acquirer under certain conditions. Table 7-8 through to
Table 7-17 specify the Chargeback reasons and time limits.
7.4.F.1
Attempt to Settle
7.4.F.1.a
Before exercising a Chargeback, the Issuer must attempt to honour the Transaction.
7.4.F.1.b
If the Issuer has attempted, but failed, to honour a Transaction and the Issuer has already billed the
Transaction to the Cardholder, the Issuer must credit the Cardholder for the Chargeback amount.
7.4.F.1.c
An Issuer must credit its Cardholder's account for the amount in dispute, whether or not a Chargeback
was initiated, if the dispute involves an Electronic Commerce Transaction and the requirements set out
in the Visa Europe Operating Regulations, Volume IIDispute Resolution Rules for a Chargeback are met
for any of the following Chargebacks:
Reason Code 30, Services Not Provided or Merchandise Not Received
Reason Code 41, Cancelled Recurring Transaction
Reason Code 53, Not as Described or Defective Merchandise
Reason Code 83, FraudCard-Absent Environment
Reason Code 85, Credit Not Processed
7.4.F.1.d
The Issuer must not be reimbursed twice for the same Transaction.
7.4.F.1.e
A Cardholder must not be credited twice as a result of both a:
Chargeback; and
Credit processed by a Merchant.
7.4.F.2
Chargeback Dispute Groups and Time Limits

The following tables list the Chargeback dispute groups, the Chargeback reason codes included in each
group, the time limits within which a Chargeback must be processed and summary of the type of
dispute that applies to each reason code:
Table 7-8, Request for InformationGroup 1 Chargeback Reasons
Table 7-9, FraudGroup 2 Chargeback Reasons
Table 7-10, AuthorizationGroup 3 Chargeback Reasons
Table 7-11, Processing ErrorGroup 4 Chargeback Reasons
Table 7-12, Cancelled/ReturnedGroup 5 Chargeback Reasons
Table 7-13, Non-Receipt Goods/ServicesGroup 6 Chargeback Reasons

All of the Chargebacks in the following tables and the full descriptions and conditions that apply to each
Chargeback reason are specified in detail in the Visa Europe Operating Regulations, Volume IIDispute
Resolution Rules.
15 May 2013

7-13
Dispute Resolution
7.4.F.2.a
Request for InformationGroup 1

Table 7-8 lists the Chargebacks that may apply if an Issuer initiated a Retrieval Request and the
Acquirer:
Effective for Fulfilments processed up to and including 19 April 2013, fulfilled the Retrieval
Request with an illegible Fulfilment; or
Did not provide additional Transaction Information beyond the data submitted in the Clearing
Record.
Table 7-8
Request for InformationGroup 1 Chargeback Reasons
Chargeback
Reasons
Reason Code
Summary of Description/Conditions
Time Limit (Calendar

Days) from the
Processing Date of the
Transaction1
Effective for
Chargebacks
initiated up to
and including a
Processing
Date of 19 April
2013, Illegible
Fulfilment
60
The Fulfilment supplied in response to a

Retrieval Request is illegible
Applies when a Fulfilment is received and
the Account Number or Transaction amount
is illegible
120
Transaction Not
Recognized
75
The Cardholder does not recognize the

Transaction and additional information
beyond the data required in the Clearing
Record is needed to determine Transaction
validity
Applies when Cardholder does not
recognize a Transaction and additional
information beyond the data required in the
Clearing Record is needed to determine
Transaction validity
120
1. Unless otherwise specified in the Visa Europe Operating Regulations, Volume IIDispute Resolution Rules.
7-14

15 May 2013
Dispute Resolution
7.4.F.2.b
FraudGroup 2
Table 7-9 lists the Chargebacks that may apply if a Cardholder asserts that he or she did not authorize
or participate in a Transaction, or an Issuer certifies that the Account Number used to complete a
Transaction is a Fictitious Account Number or no longer valid.
Table 7-9
15 May 2013
FraudGroup 2 Chargeback Reasons
Chargeback
Reasons
Reason Code

Days) from the
Transaction1
Fraudulent
Multiple
Transactions
57
Multiple Transactions occurred on a

single Card at the same Merchant Outlet
without the Cardholder's permission.
Applies when multiple Transactions have
occurred on a single Card at the same
Merchant Outlet without the
Cardholder's permission.
120
Counterfeit
Transaction
62
A Counterfeit Card was used for a

Magnetic Stripe or Chip-initiated
Transaction that received Authorization
but the Authorization Request did not
include the required data or contained
altered data.
Applies when a Counterfeit Card has been
used for a Magnetic Stripe or Chipinitiated Transaction that received
Authorization but the Authorization
Request did not include the required data
or contained altered data.
A Counterfeit Transaction occurred at a
Merchant or Member location where
required risk control procedures were not
followed.
120
FraudCardPresent
Environment
81
A Merchant did not obtain an Imprint and

signature (or a PIN) in a Card-Present
Environment, and the Merchant
completed the Transaction without the
Cardholder's permission, or a Transaction
was processed with a Fictitious Account
Number, or no valid Card is outstanding
bearing the Account Number on the
Applies when the Merchant did not
obtain an Imprint, and either a signature
or PIN, for a Face-to-Face Transaction and
either:
- Cardholder did not give permission to
complete the Transaction; or
- Fictitious Account Number was used
or no valid Card was outstanding.
120

7-15
Dispute Resolution
Table 7-9
FraudGroup 2 Chargeback Reasons (Continued)
Chargeback
Reasons
Reason Code

Days) from the
Transaction1
FraudCardAbsent
Environment
83
A Mail/Phone Order or Electronic

Commerce Transaction was processed
without the Cardholder's permission, or a
Fictitious Account Number was used, or
no valid Card is outstanding bearing the
Account Number on the Transaction
Receipt.
Applies when a Mail/Phone Order or
Electronic Commerce Transaction
occurred and either:
- Cardholder did not give permission to
complete the Transaction; or
- Fictitious Account Number was used
or no valid Card was outstanding.
120
Merchant Fraud
Performance
Program
93
Visa Inc., in the case of its Customers and

Visa Europe, in the case of its Members,
notified the Issuer that the Transaction is
identified by the Merchant Fraud
Performance Program.
Applies when Visa Inc., in the case of its
Customers and Visa Europe, in the case of
its Members, notified the Issuer that the
Transaction is identified by the Merchant
Fraud Performance Program.
120
7-16

15 May 2013
Dispute Resolution
7.4.F.2.c
AuthorizationGroup 3
Table 7-10 lists the Chargebacks that may apply if a Merchant or an Acquirer did not follow the proper
Authorization procedures for accepting a Transaction.
Table 7-10
15 May 2013
AuthorizationGroup 3 Chargeback Reasons
Chargeback
Reasons
Reason Code

Days) from the
Transaction1
Card Recovery
Bulletin or
Exception File
70
A Merchant did not check the Card

Recovery Bulletin or Exception File for a
Transaction Amount that was below the
Floor Limit.
Applies when a Merchant did not check
the Card Recovery Bulletin or Exception
File for a Transaction with an amount that
was below the Floor Limit and the
Merchant did not obtain Authorization
75
Declined
Authorization
71
A Merchant completed a Transaction

after an Authorization Request received a
Decline Response.
Applies when either:
1. Authorization Request received a
Decline Response or Pickup Response
and a Merchant completed the
Transaction; or
2. Both:
a) Authorization Request for a
Magnetic Stripe read or Chipinitiated Transaction received a
Decline Response, Pickup Response
or Referral Response, and
subsequent Authorization was
obtained by a means other than
Authorization by voice and
Merchant completed the
Transaction; and
b) Transaction is a Counterfeit
Transaction.
75
No Authorization
72
Authorization was required for a

Transaction, but the Merchant did not
obtain Authorization.
Applies when Authorization was required
for a Transaction, but the Merchant did
not obtain Authorization.
75

7-17
Dispute Resolution
Table 7-10
AuthorizationGroup 3 Chargeback Reasons (Continued)
Chargeback
Reasons
Reason Code

Days) from the
Transaction1
Expired Card
73
A Merchant completed a Transaction with

a Card that expired prior to the
Transaction Date, and the Merchant did
Applies when a Merchant completed a
Transaction with a Card that expired prior
to the Transaction Date, and the
Merchant did not obtain Authorization.
75
Service Code
Violation
78
The Service Code on the Magnetic Stripe

indicated that the Card was invalid for the
Transaction, and the Merchant did not
Applies when the Service Code on the
Magnetic Stripe indicated that the Card
was invalid for the Transaction, and the
75
7-18

15 May 2013
Dispute Resolution
7.4.F.2.d
Processing ErrorGroup 4
Table 7-11 lists the Chargebacks that may apply if a Merchant incorrectly submitted a Transaction to its
Acquirer or an Acquirer made a technical error in processing a Transaction.
Table 7-11
15 May 2013
Processing ErrorGroup 4 Chargeback Reasons
Chargeback Reason
Reason Code
Time Limit
(Calendar Days)
from the Processing
Date of the
Transaction1
Late Presentment
74
Transaction was not processed within

the required time limits and the
Cardholder's account was not in good
standing on the Processing Date of that
Chargeback, or the Transaction was
processed more than 180 calendar days
Applies when a Transaction was not
processed within the required time
limits and the Cardholder's account was
not in good standing on the Processing
Date of that Chargeback, or the
Transaction was processed more than
180 calendar days from the Transaction
Date.
120
Incorrect Currency
or Transaction Code
or Domestic
Transaction
Processing Violation
76
Transaction was processed with an

incorrect Transaction code, an incorrect
currency code, or the Merchant did not
deposit the Transaction Receipt in the
Applies when Transaction was
processed with an incorrect Transaction
code, an incorrect currency code, the
Merchant did not deposit the
Transaction Receipt in the Transaction
Country or the Cardholder was not
advised that Dynamic Currency
Conversion would occur or was refused
the choice of paying in the Merchants
local currency.
120
Non-Matching
Account Number
77
Transaction did not receive

Authorization and was processed using
an Account Number that does not
match any on the Issuer's master file.
Applies when a Transaction did not
receive Authorization and was
processed using an Account Number
that does not match any on the Issuer's
master file or an Original Credit was
that does not match any on the Issuers
master file.
75

7-19
Dispute Resolution
Table 7-11
Processing ErrorGroup 4 Chargeback Reasons (Continued)
Chargeback Reason
Reason Code
Time Limit
(Calendar Days)
from the Processing
Date of the
Transaction1
Incorrect
Transaction Amount
or Account Number
80
Transaction Amount is incorrect, or an

addition or transposition error was made
when calculating the Transaction
Amount, or Merchant altered the
Transaction Amount after the
Transaction was completed without the
consent of the Cardholder, or a
Transaction was processed using an
incorrect Account Number.
Applies when Transaction Amount is
incorrect or an addition or transposition
error has occurred, or the Merchant
altered the Transaction Amount after
the Transaction was completed without
the consent of the Cardholder, or the
Account Number processed through the
Visa System does not match the
Receipt.
120
Duplicate Processing
82
A single Transaction was processed

more than once.
Applies when one Acquirer or
Originating Member processed the
Transaction more than once, or two
Acquirers or Originating Members
processed the same Transaction.
120
Paid by Other Means
86
Merchandise or service was received,

but paid for by other means.
Applies when the Cardholder paid for
the same merchandise or service by
other means.
120
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15 May 2013
Dispute Resolution
7.4.F.2.e
Cancelled/ReturnedGroup 5
Table 7-12 lists the Chargebacks that may apply if either:
A Merchant issued a Credit Transaction Receipt, but did not process it through Clearing or
Settlement; or
A Cardholder cancelled a service or returned merchandise, and the Merchant did not process
a Credit Transaction Receipt.
Table 7-12
Cancelled/ReturnedGroup 5 Chargeback Reasons
Chargeback Reason
Reason Code
Time Limit
(Calendar Days)
from the Processing
Date of the
Transaction1
Cancelled Recurring
Transaction
41
The Merchant continued to charge a

Cardholder for a Recurring Transaction
despite notification of cancellation.
Applies when the Cardholder withdrew
permission to charge the account for a
Recurring Transaction or the Acquirer or
Merchant received notification that the
Cardholders account was closed before
the Transaction was processed or an
initial membership Transaction was
previously charged back and the
Cardholder did not expressly renew the
membership.
Effective for Chargebacks initiated on
or after a Processing Date of 20 April
2013, for Visa Europe Transactions, the
Merchant continued to charge a
Cardholder for an Instalment
Transaction despite notification of
cancellation.
120
Not as Described or
Defective
Merchandise
53
The Cardholder received damaged or

defective merchandise, or the
merchandise or service did not match
what was described on the Transaction
Receipt or other documentation
presented at the time of the purchase.
Applies when the Cardholder returned
merchandise or cancelled services that
did not match what was described on
the Transaction Receipt or other
documentation presented at the time of
purchase or the Merchandise shipped to
the Cardholder was received damaged
or defective, and Cardholder returned
the merchandise to the Merchant.
120
Credit Not
Processed
85
A Merchant did not process a Credit

Transaction Receipt as required.
Applies when a Merchant did not
process a Credit Transaction Receipt as
required.
120
15 May 2013

7-21
Dispute Resolution
7.4.F.2.f
Non-Receipt Goods/ServicesGroup 6
Table 7-13 lists the Chargebacks that may apply if either:
A Merchant was unable or unwilling to provide the service, or the Cardholder or authorized
person did not receive the merchandise at the agreed-upon location or by the agreed-upon
date; or
A Cardholder completed an ATM Cash Disbursement or Load Transaction but did not receive
the cash or Load Transaction value, or received only a portion of the cash or Load Transaction
value.
Table 7-13
Non-Receipt Goods/ServicesGroup 6 Chargeback Reasons
Chargeback
Reasons
Reason Code
Summary of Description/Condition
Time Limit
(Calendar Days)
from the Processing
Date of the
Transaction1
Services Not
Provided or
Merchandise Not
Received
30
The Merchant was unable or unwilling

to provide the services (including Visa
Prepaid Load Services), or the
Cardholder or authorized person did not
receive the merchandise, at the agreedupon location or by the agreed-upon
date.
Applies when the Cardholder or
authorized person did not receive
purchased services because the
Merchant was unwilling or unable to
provide the services; or the Cardholder
or authorized person did not receive
ordered merchandise.
120
Non-Receipt of
Cash or Load
Transaction Value at
ATM or Load Device
90
Cardholder did not receive, or received

only a portion of, the money requested
for an ATM Transaction or the money
loaded on to a Chip Card for a Load
Transaction.
Applies when the Cardholder did not
receive, or received only a portion of
cash or Load Transaction value.
120
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15 May 2013
Dispute Resolution
7.4.F.3
7.4.F.3.a
Reasons and Time Limits for Specific Transaction Types

ATM or Load Transaction Chargeback Reasons
Table 7-14 lists the only Chargebacks that apply to ATM Transactions. These Chargeback reason codes
may also apply to other types of Transactions.
Table 7-14
15 May 2013
ATM or Load Transaction Chargeback Reasons
Chargeback
Reasons
Reason Code
Time Limit
(Calendar Days)
from the Processing
Date of the
Transaction1
Counterfeit
transaction
62

Transaction that received Authorization
but the Authorization Request did not
include the required data or contained
altered data.
Applies when a Counterfeit Card was
Request did not include the required
data or contained altered data.
A Counterfeit Transaction occurred at a
Merchant or Member location where
required risk control procedures were
not followed.
120
Late Presentment
74

Applies when Transaction was not
limits and the Cardholder's account was
not in good standing on the Processing
Date of that Chargeback, or the
Transaction was processed more than
180 calendar days from the Transaction
Date.
120
Incorrect Currency
or Transaction Code
or Domestic
Transaction
76

incorrect Transaction code, an incorrect
currency code, or the Merchant did not
Applies when a Transaction was
processed with an incorrect Transaction
code, an incorrect currency code, the
Country or the Cardholder was not
advised that Dynamic Currency
Conversion would occur or was refused
the choice of paying in the Merchants
local currency.
120

7-23
Dispute Resolution
Table 7-14
ATM or Load Transaction Chargeback Reasons (Continued)
Chargeback
Reasons
Reason Code
Time Limit
(Calendar Days)
from the Processing
Date of the
Transaction1
Duplicate
Processing
82

more than once.
Transaction more than once or two
120
Non-Receipt of Cash
or Load Transaction
Value at ATM or
Load Device
90

Transaction.
120
7-24

15 May 2013
Dispute Resolution
7.4.F.3.b
Visa TravelMoney Card Chargeback Reasons

Table 7-15 lists the only Chargebacks that apply to Transactions completed with a Visa TravelMoney
Card. These Chargeback reason codes may also apply to other types of Transactions.
Table 7-15
15 May 2013
Visa TravelMoney Card Chargeback Reasons
Chargeback
Reasons
Reason Code
Time Limit
(Calendar Days)
from the Processing
Date of Transaction1
Counterfeit
Transaction
62

Transaction that received
Applies when a Counterfeit Card was
A Counterfeit Transaction occurred at
a Merchant or Member location
where required risk control procedures
were not followed.
120
Late Presentment
74

standing on the Processing Date of
that Chargeback, or the Transaction
was processed more than 180
calendar days from the Transaction
Date.
limits and the Cardholder's account
was not in good standing on the
Processing Date of that Chargeback,
or the Transaction was processed
more than 180 calendar days from the
Transaction Date.
120
Incorrect Currency
or Transaction Code
or Domestic
Transaction
76

incorrect Transaction code, an
incorrect currency code, or the
Country.
Applies when a Transaction was
processed with an incorrect
Transaction code, an incorrect
currency code, the Merchant did not
Transaction Country or the Cardholder
was not advised that Dynamic
Currency Conversion would occur or
was refused the choice of paying in
the Merchants local currency.
120

7-25
Dispute Resolution
Table 7-15
Visa TravelMoney Card Chargeback Reasons (Continued)
Chargeback
Reasons
Reason Code
Time Limit
(Calendar Days)
from the Processing
Date of Transaction1
Non-Matching
Account Number
77

Authorization and was processed
using an Account Number that does
not match any on Issuer's master file.
that does not match any on the
Issuer's master file or an Original
Credit was processed using an
Account Number that does not match
any on the Issuers master file.
75
Service Code
Violation
78
The Service Code on the Magnetic

Stripe indicated that the Card was
invalid for the Transaction, and the
Merchant did not obtain
Authorization.
Magnetic Stripe indicated that the
Card was invalid for the Transaction,
and the Merchant did not obtain
Authorization.
75
FraudCardAbsent Environment
83
A Mail/Phone Order or Electronic

Commerce Transaction was processed
without the Cardholder's permission,
or a Fictitious Account Number was
used, or no valid Card is outstanding
bearing the Account Number on the
Applies when a Mail/Phone Order or
occurred and either:
- Cardholder did not give permission
to complete the Transaction; or
- Fictitious Account Number was
used or no valid Card was
outstanding.
120
Non-Receipt of
Cash or Load
Transaction value at
ATM or Load Device
90

Transaction.
120
7-26

15 May 2013
Dispute Resolution
7.4.F.3.c
Telephone Service Transactions at Unattended Acceptance Terminals Chargeback Reasons

Table 7-16 lists the only Chargebacks that apply to Telephone Service Transactions at Unattended
Acceptance Terminals.
These Chargeback reason codes may also apply to other types of Transactions.
Table 7-16
15 May 2013
Telephone Service Transactions at Unattended Acceptance Terminals Chargeback

Reasons
Chargeback
Reasons
Reason Code
Time Limit
(Calendar Days)
from the Processing
Date of the
Transaction1
Card Recovery
Bulletin or Exception
File
70
A Merchant did not check the Card

Recovery Bulletin or Exception File for a
Transaction Amount that was below
the Floor Limit.
Applies when a Merchant did not check
the Card Recovery Bulletin or Exception
File for a Transaction with an amount
that was below the Floor Limit and the
75
No Authorization
72
Authorization was required for a

Transaction, but the Merchant did not
Applies when Authorization was
required for a Transaction, but the
75
Expired Card
73
A Merchant completed a Transaction

with a Card that expired prior to the
Transaction Date, and the Merchant did
Applies when a Merchant completed a
Transaction with a Card that expired
prior to the Transaction Date, and the
75
Late Presentment
74

limits and the Cardholder's account
was not in good standing on the
Processing Date of that Chargeback, or
the Transaction was processed more
than 180 calendar days from the
Transaction Date.
120

7-27
Dispute Resolution
Table 7-16
Telephone Service Transactions at Unattended Acceptance Terminals Chargeback

Reasons (Continued)
Chargeback
Reasons
Reason Code
Time Limit
(Calendar Days)
from the Processing
Date of the
Transaction1
Service Code
Violation
78
The Service Code on the Magnetic

Stripe indicated that the Card was
invalid for the Transaction, and the
Magnetic Stripe indicated that the Card
was invalid for the Transaction, and the
75
FraudCardPresent
Environment
81
A Merchant did not obtain an Imprint

and signature (or a PIN) in a CardPresent Environment, and the Merchant
completed the Transaction without the
Cardholder's permission, or a
Transaction was processed with a
Fictitious Account Number, or no valid
Card is outstanding bearing the
Receipt.
Applies when the Merchant did not
obtain an Imprint, and either a
signature or PIN, for a Face-to-Face
Transaction and either:
- Cardholder did not give permission
to complete the Transaction; or
- Fictitious Account Number was
used or no valid Card was
outstanding.
120
Duplicate
Processing
82

more than once.
120
Merchant Fraud
Performance
Program
93
Visa Inc., in the case of its Customers

and Visa Europe, in the case of its
Members, notified the Issuer that the
Transaction is identified by the
Merchant Fraud Performance Program.
Applies when Visa Inc., in the case of its
Customers and Visa Europe, in the case
of its Members, notified the Issuer that
the Transaction is identified by the
Merchant Fraud Performance Program.
120
7-28

15 May 2013
Dispute Resolution
7.4.F.3.d
Original Credit Money Transfer Chargeback Reasons

Table 7-17 lists the only Chargebacks that apply to an Original Credit money transfer. These
Chargeback reason codes may also apply to other types of Transactions.
Table 7-17
Original Credit Money Transfer Chargeback Reasons
Chargeback
Reasons
Reason Code
Time Limit
(Calendar Days)
from the Processing
Date of the
Transaction1
Non-Matching
Account Number
77

Authorization and was processed
using an Account Number that does
not match any on the Issuer's master
file.
that does not match any on the
Issuer's master file or an Original
Credit was processed using an
Account Number that does not match
any on the Issuers master file.
75
Duplicate
Processing
82

more than once.
120
Credit Not
Processed
85
A Merchant did not process a Credit

Transaction Receipt as required.
Applies when a Merchant did not
process a Credit Transaction Receipt
as required.
120
15 May 2013

7-29
Dispute Resolution
7.4.F.3.e
Chargebacks in Numerical Order

Table 7-18
7-30
Chargebacks at a Glance: Listed in Numerical Order
Reason Code
Reason Code Title
Dispute Group
30
Services Not Provided or Merchandise Not Received
41
Cancelled Recurring Transaction
53
Not as Described or Defective Merchandise
57
Fraudulent Multiple Transactions
60
Effective for Chargebacks initiated up to and including

a Processing Date of 19 April 2013, Illegible Fulfilment
62
Counterfeit Transaction
70
Card Recovery Bulletin or Exception File 3
71
Declined Authorization
72
No Authorization
73
Expired Card
74
Late Presentment
75
Transaction Not Recognised
76
Incorrect Currency or Transaction Code or Domestic

Transaction Processing Violation
77
Non-Matching Account Number
78
Service Code Violation
80
Incorrect Transaction Amount or Account Number
81
FraudCard-Present Environment
82
Duplicate Processing
83
FraudCard-Absent Environment
85
Credit Not Processed
86
Paid by Other Means
90
Non-Receipt of Cash or Load Transaction Value at ATM

or Load Device
93

15 May 2013
Dispute Resolution
7.4.F.4
Chargeback Time Limits
7.4.F.4.a
The Chargeback time limit is calculated from the Processing Date of the disputed Transaction.
7.4.F.4.b
Such Chargeback time limit begins on the calendar day following this date.
7.4.F.5
Transaction Chargeback Method

When an Issuer charges back Transactions, it must charge back each Transaction separately.
This rule does not apply to a Telephone Service Transaction:
For which the Cardholder did not give permission;
Where a Fictitious Account Number was used; or
Where no valid Card is outstanding, in other words, the Account Number was once issued to
a Cardholder but is no longer valid.
7.4.G
7.4.G.1
Chargeback Documentation
7.4.G.1.a
If an Issuer is required by the Visa Europe Operating Regulations, Volume IIDispute Resolution Rules to
provide an Acquirer with a signed Cardholder certification denying participation in the Transaction for
asserted fraudulent use of a Card or Account Number, the signed Cardholder certification must
include at least the following:
Cardholder's Account Number (complete or partial Account Number is acceptable);
Merchant name(s), as set out in BASE II Record Requirements (Exhibit 2L) for those using
BASE II, and the Visa Europe Clearing and Settlement Record Requirements (Exhibit 2M) for
those using the Visa Europe Clearing and Settlement Service; and
Transaction Amount(s).
The signed Cardholder certification may include a signature received in a secure online banking
environment maintained by the Issuer. In this environment, any method used by the Cardholder that
establishes a unique identity through use of a password or other log-on identification method is
considered a valid Cardholder signature. When a signed Cardholder certification is received in an
online banking environment, the Issuer must certify with the Chargeback that the unique identity
represents the Cardholder signature.
Each fraudulent Transaction does not require a separate certification.
All documentation that must be provided by an Issuer as required for each Chargeback reason in the
Dispute Resolution Rules must be provided in English.
7.4.G.1.b
Cardholder Certification for Visa Drive Cards

A letter from an authorised signatory of the commercial entity to whom a Visa Drive Card is issued for
a specified vehicle shall be sufficient Cardholder certification for the purpose of Chargebacks.
7.4.G.2
Chargeback Amount
The Issuer must charge back in the Billing Currency for either:
Actual amount billed to the Cardholder; or
Partial Transaction Amount equal to the disputed amount.
7.4.G.3
Currency Conversion
Visa Europe converts the Billing Currency to the Acquirer's Settlement Currency using the Basic
Currency Conversion Rate.
15 May 2013

7-31
Dispute Resolution
7.5
7.5.A
REPRESENTMENT
Representment Reasons, Conditions and Time Limits
An Acquirer may represent a Transaction to the Issuer for one of the reasons listed in Table 7-19 within
45 calendar days from the Processing Date of that Chargeback (unless otherwise specified below).
Table 7-19
Representment Reasons, Conditions and Time Limits
Representment Reason
Conditions
Time Limit for

Representment
(calendar days)
Effective for Chargebacks

initiated up to and including a
Processing Date of 12 October
2012, mis-sorted Chargeback
None
451
Missing or incomplete
documentation to support
Chargeback
An Acquirer must allow five calendar days from the

Processing Date of the Chargeback to receive the
documents from the Issuer.
452
Invalid Acquirer Reference

Number/Tracing Data or Account
Number
None
452
Improper Chargeback
See each Chargeback listed in reason codes
452
Additional information available to

remedy the Chargeback
See each Chargeback listed in reason codes
452
Effective for Chargebacks

initiated up to and including a
Processing Date of 19 April 2013,
remedy reason code 60
Legible copy of requested item
452
1. Time limit calculated from the receipt date of the Chargeback documentation
2. Time limit calculated from the Processing Date of the Chargeback. The Processing Date of the Chargeback is not counted
as one day. The Processing Date of the Representment is not counted as one day.
7.5.A.1
7.5.A.1.a
Representment Documentation Requirements

An Acquirer must provide the Issuer with the Representment documentation as required by the Visa
Europe Operating Regulations, Volume IIDispute Resolution Rules including:
Any non-English documentation translated to English;
Any documentation to remedy the Chargeback, if required;
A completed appropriate Electronic Documentation Transfer Method questionnaire; or
A completed appropriate dispute resolution exhibit, including the Chargeback reference

number, if used.
The Acquirer must return the same reason code that was received in the Clearing Record for that
Chargeback.
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15 May 2013
Dispute Resolution
7.5.A.1.b
Compelling Evidence
Effective for Representments processed on or after 20 April 2013, if applicable, an Acquirer may
present an Issuer with Compelling Evidence.
7.5.A.1.c
Use of Compelling Evidence

Effective for Representments processed on or after 20 April 2013, an Acquirer may submit
Compelling Evidence at the time of Representment. Allowable types of Compelling Evidence are listed
in Table 7-20 and apply only to the Chargeback reason codes shown:
Table 7-20
Use of Compelling Evidence
Allowable Compelling Evidence
Applicable Chargeback Reason

Code
Documentation to prove a link between the person receiving the

merchandise and the Cardholder or to prove that the Cardholder
disputing the Transaction is in possession of the merchandise.
30, 53, 81, 83
For a Transaction in a Card-Absent Environment in which the

merchandise is collected from the Merchants location, any of the
following:
30, 81, 83
Cardholder signature on the pick-up form;

Copy of identification presented by the Cardholder; or
Details of identification presented by the Cardholder.
For a Transaction in a Card-Absent Environment in which the
merchandise is delivered, documentation (evidence of delivery and
time delivered) that the item was delivered to the same physical
address for which the Merchant received an Address Verification
Service match of Y or M (if applicable). A signature is not required
as evidence of delivery.
30, 81, 83
For an Electronic Commerce Transaction representing the sale of

digital goods downloaded from a website, one or more of the following:
30, 81, 83
15 May 2013
Purchasers IP address;
Purchasers e-mail address;
Description of the goods downloaded;
Date and time goods were downloaded; and/or
Proof that the Merchants Website was accessed for services after
the Transaction Date.
For a Transaction in which merchandise was delivered to a business

address, documentation to show that the merchandise was delivered
and that, at the time of delivery, the Cardholder was working for the
company at that business address. A signature is not required as
evidence of delivery.
30, 81, 83
For a Mail/Phone Order Transaction, a signed order form.
30, 81, 83

7-33
Dispute Resolution
Table 7-20 Use of Compelling Evidence (Continued)

Allowable Compelling Evidence
Applicable Chargeback Reason

Code
For a Transaction at a passenger transport Merchant, any of the

following:
30, 81, 83
Proof that the ticket was received at the Cardholders billing

address;
Documentation to show that the ticket or boarding pass was
scanned at the gate;
Details of frequent flyer miles claimed, including address and
telephone number, that establish a link to the Cardholder; or
Documentation of the following additional Transactions related to
the original Transaction: purchase of seat upgrades; payment for
extra baggage; or purchases made on board the passenger
transport.
For a Transaction in a Card-Absent Environment, documentation to
show that the Transaction uses an IP address, e-mail address, or
address and telephone number that had been used in a previous,
undisputed Transaction.
81, 83
Evidence that the Transaction was completed by a member of the

Cardholders household or family.
81, 83
7.5.A.1.d
A Member must not send Representment documentation by mail, fax or any other non-automated
method.
7.5.A.2
Representment Amount
For a Representment, the Representment Amount field must contain one of the following:
Same amount in the same Transaction Currency as in the original Presentment;
Partial Transaction Amount to remedy the Chargeback; or
Same or corrected amount in the Settlement Currency as received by the Acquirer for the
Chargeback.
7.5.B
Currency Conversion Difference

If the Transaction Currency and the Billing Currency are denominated in the euro or one of its national
currency units, the Visa System converts the Transaction Amount to the Billing Currency using the
Basic Currency Conversion Rate.
For all other Transactions, the Visa System converts the Transaction Amount to the Billing Currency
using the Currency Conversion Rate.
The Acquirer is liable for any difference between the amount of the Chargeback and the Representment
amount.
The Issuer is liable for any difference between the amount originally presented and the Representment
amount.
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15 May 2013
Dispute Resolution
7.6
ARBITRATION
Arbitration allows Visa Inc., for International Transactions, and Visa Europe, for Visa Europe
Transactions, to assign liability for a disputed Transaction when the Chargeback and Representment
process fails to resolve the dispute.
7.6.A
Reason
If a Customer and/or Member cannot resolve a dispute through the Chargeback and Representment
process, a Customer and/or Member may request Arbitration within the allowable time limits, as set
out in Section 7.6.C.2.b and Section 7.6.C.2.c. A requesting Member is liable for any difference, due to
currency fluctuation, between the Transaction Amount and the amount of the Chargeback or the
amount of the Representment.
7.6.B
Pre-Arbitration Conditions
Before filing for Arbitration, the requesting Customer or the requesting Member must make a preArbitration attempt to resolve the dispute if any of the following conditions apply:
New documentation or information is being provided to the opposing Customer or to the

opposing Member about the dispute;
Effective for Representments processed on or after 20 April 2013, the Acquirer represented
with Compelling Evidence. The Issuer must certify in its pre-Arbitration attempt that it
attempted to contact the Cardholder to review the Compelling Evidence;
The Issuer changes the reason code for the dispute after the Representment was processed;
Effective for Representments processed up to and including 19 April 2013, the Acquirer
represented for:
Reason code 81 for an Airline Transaction, or
Reason code 83, with compelling evidence that the Cardholder participated in the
Transaction, in which case, the Issuer must include recertification that states that the
Transaction is still considered fraudulent;
Effective for Representments processed on or after 20 April 2013, the Acquirer provided
evidence that the Cardholder no longer disputes the Transaction. The Issuer must certify in its
pre-Arbitration attempt that the Cardholder still disputes the Transaction; or
The Transaction is an ATM Transaction and the ATM Transaction Record is required, in which
case, the Issuer must certify that either:
The Cardholder requires a copy of the ATM Transaction Record; or
The ATM Transaction Record is required for legal or insurance purposes.
The Acquirer or Load Acquirer must provide a copy of the ATM Transaction Record at pre-Arbitration
to prove the disbursed cash amount or the Load Transaction value. For ATM Transactions, the
Transaction Record must be provided together with an explanation or key to the data fields in
English.
7.6.B.1
Pre-Arbitration Attempt
7.6.B.1.a
A pre-Arbitration attempt must include the information required in the Exhibit 2N or the Electronic
Documentation Transfer Method questionnaire.
7.6.B.1.b
When a Customer or a Member undertakes a pre-Arbitration attempt, that pre-Arbitration attempt

must be initiated, using the Electronic Documentation Transfer Method, at least 30 calendar days
prior to the Arbitration filing date.
7.6.B.2
15 May 2013
Pre-Arbitration Response
A Customer or a Member must provide a copy of the Transaction Record for an ATM Transaction in
response to a pre-Arbitration request from another Customer or Member.

7-35
Dispute Resolution
7.6.B.3
Pre-Arbitration Acceptance or Rebuttal
7.6.B.3.a
If, as a result of the pre-Arbitration attempt, the opposing Customer or the opposing Member accepts
financial responsibility for the disputed Transaction it must:
Process the acceptance using the Electronic Documentation Transfer Method; and
Credit the requesting Customer or the requesting Member for the final monetary amount
received by that requesting Customer or that requesting Member, which relates to the
disputed Transaction, through the Visa System, (as specified in Section 8.9.B) within 30
calendar days of the date of the submission of that pre-Arbitration attempt.
7.6.B.3.b
If the opposing Customer or the opposing Member does not accept financial liability as a result of the
pre-Arbitration attempt, the requesting Customer or requesting Member may file for Arbitration.
7.6.B.3.c
An opposing Customer or an opposing Member may communicate its acceptance or rebuttal of a preArbitration attempt using the Electronic Documentation Transfer Method.
7.6.C
Arbitration Process
7.6.C.1
Filing Reasons
An Acquirer may file for Arbitration if an Issuer has processed a prohibited second Chargeback
following any Representment.
An Issuer may file for Arbitration if:
Required documentation (as set out in the Visa Europe Operating Regulations,
Volume IIDispute Resolution Rules) to support the Representment was incomplete or not
transmitted within five calendar days of the Processing Date of the Representment.
Acquirer improperly represented a Chargeback to the Issuer;
Acquirer processed a prohibited second Representment; or
Acquirer Reference Number or Tracing Data or Account Number did not match the original
data in the first Presentment or Chargeback record.
7.6.C.2
Filing Procedures
7.6.C.2.a
Filing Authority
The requesting Member must file its Arbitration request with either:
Its Group Member where the requesting Member is a member of a Group Member; or
Visa Europe.
7.6.C.2.b
Time Limit
The requesting Customer or the requesting Member must file its request for Arbitration and all
documentation required in accordance with Section 7.6.C.2.d, using the Electronic Documentation
Transfer Method, within:
30 calendar days of the Processing Date of the Chargeback or the Representment if preArbitration was not initiated; or
60 calendar days of the Processing Date of the Chargeback or the Representment if preArbitration was initiated. The 60 calendar-day period includes the 30 calendar days preArbitration waiting period.
7.6.C.2.c
In addition to the time limits specified for case filing set out above, a Group Member has 30 additional
calendar days to file a case relating to an Arbitration request that was submitted to that Group
Member by its Member. The 30 additional calendar days applies to cases relating to International
Transactions, Country-to-Country Transactions, and Domestic Transactions.
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15 May 2013
Dispute Resolution
7.6.C.2.d
Required Documentation
When seeking Arbitration, the requesting Customer or Member must provide all of the following, in
English:
Information required in Exhibit 2J or the Electronic Documentation Transfer Method

questionnaire for each Transaction being disputed;
Information required in Exhibit 2N or the Electronic Documentation Transfer Method

questionnaire;
Information required in the dispute resolution forms (Exhibit 2E) or the Electronic
Documentation Transfer Method questionnaire; and
Any supporting documentation relevant to the Transaction in dispute.

Additional information or documentation not previously provided to the opposing Customer or
Member must not be included in the case filing for Arbitration.
7.6.C.2.e
7.6.C.3
Filing Fee
If a request for Arbitration relating to either an International Transaction or a Visa Europe Transaction
is made, a filing fee, as specified in Section 7.6.C.7 will be collected from the requesting Member through
the Visa System, as specified in Section 8.9.A.
Invalid Request
7.6.C.3.a
Group Members
If a Member has filed with its Group Member in accordance with Section 7.6.C.2.a and that Group
Member determines that a requesting Members request for Arbitration is invalid, it must return the
request to that requesting Member. The requesting Member has no further recourse.
7.6.C.3.b
Arbitration and Compliance Committee

If a request for Arbitration is rejected by the Arbitration and Compliance Committee, the filing fee set
out at Section 7.6.C.2.e may still be charged.
If Visa Europe determines that a request is invalid, it may reject the case and retain the filing fee in
circumstances, such as:
Requesting Member did not file the request within the required time limits;
Multiple Acquirers, Issuers, Account Numbers, Merchants and filing reasons are involved, or
A bundled case filing, containing more than 10 Chargebacks, was submitted.
7.6.C.4
Valid Request
7.6.C.4.a
Notification
The requesting Member and the opposing Customer or Member (as relevant) shall be notified of
acceptance of the Arbitration case.
7.6.C.4.b
Opposing Members Response

If the opposing Customer or opposing Member chooses to respond, it must do so within 14 calendar
days of the Visa notification date using the Electronic Documentation Transfer Method, stating either
that:
It does not accept financial liability for the Transaction and submit evidence stating its
case; or
It accepts financial liability for the Transaction.
7.6.C.4.c
The requesting Customer or requesting Member may withdraw its request for Arbitration. If this
withdrawal is due to the opposing Customers or opposing Member's acceptance of liability for the
disputed Transaction, the filing fee will be collected from the responsible Customer or Member
through the Visa System at the time that the case is closed, as specified in Section 8.9.A. The
responsible Customer or Member will be notified as to its financial responsibility for the disputed
Transaction.
15 May 2013

7-37
Dispute Resolution
7.6.C.4.d
7.6.C.5
Arbitration Decision
The Arbitration and Compliance Committee shall base its decision on all information available to it at
the time of reaching the decision, including, but not limited to, the provisions of the Dispute Resolution
Rules effective on the Transaction Date and may, at its sole discretion, consider other factors such as
the objective of ensuring fairness. The decision shall be both:
Issued in writing and delivered to both parties involved in the Arbitration; and
Final and not subject to any challenge, except for any permitted right of appeal.
Financial Liability
7.6.C.5.a
The decision of the Arbitration and Compliance Committee may result in either:
Full liability being assigned to one Customer or one Member; or
Shared financial liability.
7.6.C.5.b
The responsible Customer or Member is financially liable for the Transaction Amount.
7.6.C.5.c
If the opposing Customer or Member is responsible, the requesting Customer or Member may collect
this amount from the opposing Customer or Member through the Visa System within 60 calendar
days of written notification from the Arbitration and Compliance Committee.
7.6.C.6
Review Fee
7.6.C.6.a
For cases that relate to an International Transaction, the responsible Customer or Member is
financially liable for the US $250 review fee, as specified in Section 8.7.A, which will be collected
through the Visa System within 30 calendar days of written notification from the Arbitration and
Compliance Committee, at the time of case closure.
7.6.C.6.b
For cases that relate to a Visa Europe Transaction, the responsible Member is financially liable for the
270 review fee, as specified in Section 8.7.A, which will be collected through the Visa System within
30 calendar days of written notification from the Arbitration and Compliance Committee, at the time
of case closure.
7.6.C.7
Filing Fee
7.6.C.7.a
financially liable for the US $250 filing fee, as specified in Section 8.7.A, which will be collected through
the Visa System within 30 calendar days of written notification from the Arbitration and Compliance
Committee, at the time of case closure.
7.6.C.7.b
270 filing fee, as specified in Section 8.7.A, which will be collected through the Visa System within 30
calendar days of written notification from the Arbitration and Compliance Committee, at the time of
case closure.
7.6.C.8
7.6.C.8.a
Appeal Rights
Appeal Amount
The US dollar amount, or local currency equivalent, of the case determines whether the adversely
affected Member may appeal the decision, as shown in Table 7-21.
Table 7-21
7-38
Arbitration Appeal Rights
Disputed Amount
Appeal Right
Appeal Authority
Less than US $5,000
No
Not applicable
Greater than US $5,000
Only if Customer or Member can provide

new evidence not previously available
Senior Management Arbitration and

Compliance Committee

15 May 2013
Dispute Resolution
7.6.C.8.b
7.6.C.9
Time Limits
If a Customer or a Member is found to be liable for the disputed Transaction through Arbitration and
such Customer or Member decides to appeal that decision, it must file an appeal, using the Electronic
Documentation Transfer Method, within 60 calendar days of the date of notification of the Arbitration
decision.
Appeal Filing Fee
7.6.C.9.a
When filing for an appeal, the requesting Customer or Member is assessed an Arbitration appeal filing
fee of five per cent. of the value of the disputed Transaction, up to a maximum of US $1,000 or local
currency equivalent.
7.6.C.9.b
The Arbitration appeal filing fee cannot be recovered from Visa Inc. or Visa Europe or the opposing
Customer or opposing Member.
7.6.C.10
7.6.D
Finality of Decision on Appeal

The decision on any permitted appeal for cases is final and not subject to any challenge.
Exceptions to the Arbitration Process

If a Member either misses a deadline due to a Visa System failure or fails to submit documentation
electronically due to a Visa System failure, Visa Europe and/or Visa Inc., as applicable, may negate the
impact of such failure by granting an exception to the dispute resolution time limits or documentation
requirements, as necessary.
7.7
COMPLIANCE
Compliance allows a Customer and a Member that has no Chargeback, Representment, preArbitration or Arbitration right to file a complaint against a Customer or a Member for a violation of the
Visa Europe Operating Regulations, Volume IIDispute Resolution Rules. A requesting Member is liable for
any difference, due to currency fluctuation, between the Transaction Amount and the amount of the
Chargeback or the amount of the Representment.
7.8
FILING CONDITIONS
A Customer and a Member may file for Compliance if all of the following are true:
A violation of the Visa Inc. Operating Regulations, in the case of Customers, and the Visa Europe
Operating Regulations, in the case of Members, has occurred;
The Customer or Member has no right to a Chargeback or a Representment in relation to such

violation;
The Customer or Member incurred, or will incur, a financial loss as a direct result of such
violation; and
The Customer or Member would not have incurred the financial loss had the violation not
occurred.
A violation not involving a Transaction is resolved as specified in the Visa Europe Operating Regulations,
Volume IGeneral Rules, Section 1.6, and as deemed appropriate by Visa.
15 May 2013

7-39
Dispute Resolution
7.9
PRE-COMPLIANCE CONDITIONS
Before filing for Compliance, the requesting Customer or Member must attempt to resolve the dispute
with the opposing Customer or Member by sending a pre-Compliance attempt.
7.9.A
Pre-Compliance Attempt
A pre-Compliance attempt must include the information required in Exhibit 2O or the Electronic
Documentation Transfer Method questionnaire, and the following information:
Planned date for filing the case for Compliance; and
All other pertinent documentation relevant to the rule in dispute.

The pre-Compliance attempt must be sent to the opposing Customer or Member using the Electronic
Documentation Transfer Method at least 30 calendar days prior to the Compliance filing date.
7.9.B
Data Compromise Recovery

For data compromise event alerts issued on or after 1 October 2007, a violation involving a data
compromise event will be resolved as specified in Section 1.6.E.
7.9.C
Pre-Compliance Acceptance or Rebuttal
7.9.C.1
Pre-Compliance Acceptance
If, as a result of the pre-Compliance attempt, the opposing Customer or the opposing Member accepts
financial responsibility for the disputed Transaction, it must credit the requesting Customer or the
requesting Member for the final monetary amount of financial loss incurred by that requesting
Customer or requesting Member, which relates to the violation of a rule in the Visa Europe Operating
Regulations, through the Visa System, (as specified in Section 8.9.B) within 30 calendar days of the date
of submission of that pre-Compliance attempt.
7.9.C.2
Pre-Compliance Rebuttal
If the opposing Customer or opposing Member does not accept financial liability as a result of the preCompliance attempt, the requesting Customer or requesting Member may file for Compliance.
7.9.C.3
Pre-Compliance Response
An opposing Customer or opposing Member must communicate its acceptance, or rebuttal of a preCompliance attempt using the Electronic Documentation Transfer Method.
7.10
7.10.A
COMPLIANCE PROCESS
Filing Reasons
A Member and a Customer may file for Compliance for any violation of the Visa Europe Operating
Regulations by a Member, and for any violation of the Visa Inc. Operating Regulations by a Customer, in
respect of an International Transaction, including the Transaction violations listed in this Section 7.10.A.
7.10.A.1
7.10.A.1.a
Chargeback Reduction Service Return

An Issuer may file for Compliance where the Chargeback Reduction Service returned a valid
Chargeback or Representment resulting from a Member transmitting incorrect or invalid data in a
Clearing Record such as:
Incorrect Transaction Date;
Incorrect Merchant Category Code;
Invalid indicator for the Merchant or Transaction type; and
Incorrect state/country code or special condition indicator.

In order to file for Compliance for this reason, the Issuer must provide both:
Evidence of incorrect or invalid data; and
Evidence that Member was able to meet Chargeback or Representment conditions.
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15 May 2013
Dispute Resolution
7.10.A.1.b
A Customer or a Member may file for Compliance where the Chargeback Reduction Service returns a
Chargeback or a Presentment which relates to a Transaction with a valid Authorization.
In order to file for Compliance for this reason, the Customer or the Member must provide the following
evidence:
Disputed Transaction Receipt;
Proof that Transaction received an Authorization; and
Evidence of the Chargeback Reduction Service return.
7.10.A.2
Hotel Reservation Service or Specialized Vehicle Reservation Service Transaction

A Customer or a Member may file for Compliance where a Cardholder used the Hotel Reservation
Service or the Specialized Vehicle Reservation Service and one of the following occurred:
The Merchant provided alternative accommodation or an alternative vehicle, but the

Cardholder was charged for the accommodation or Specialized Vehicle reserved for that
Cardholder. (In order to file for Compliance for this reason, the Issuer must provide one of the
following forms of evidence: a letter from the Cardholder confirming the check-in date or car
rental date, the Merchant Outlet, and the location of the alternative accommodation or
vehicle);
The Transaction Amount of the No-Show Transaction was different from the amount quoted
to the Cardholder at the time of booking. (In order to file for Compliance for this reason, the
Issuer must provide the written confirmation (or a copy thereof) of the quoted rates as
evidence); or
The Merchant did not inform the Cardholder of the exact Merchant Outlet address and that
Cardholder used and paid for the accommodation or car rental at another Merchant Outlet of
that Merchant. (In order to file for Compliance for this reason, the Issuer must provide the
payment receipt copy for that other Merchant Outlet as evidence).
7.10.A.3
Unauthorized Signature
7.10.A.3.a
Subject to Section 7.10.A.3.b below, an Issuer may file for Compliance where a Cardholder's account
was charged for a Transaction under the following circumstances:
The Cardholder denies authorizing or participating in the Transaction;
A Card that was lost or stolen, and then returned to the Issuer, was used in the disputed
Transaction; or
The first initial or the first letter of the first name is not the same, or the surname of the
signature on the Transaction Receipt is not spelled the same, as that on the Card signature
panel.
7.10.A.3.b
The rule set out in Section 7.10.A.3 above is not applicable to:
A Transaction using a Vehicle-Specific Fleet Card;
An Emergency Cash Disbursement;
An Emergency Travelers Cheque Refund;
A Priority Check-out Transaction; or
Payment using a Card that is not a standard payment card.
7.10.A.3.c
If the Issuer files for Compliance for the reason set out in this Section 7.10.A.3.c, it must provide all of
the following as evidence:
A letter from that Cardholder denying authorization and participation in the Transaction;
A completed Unauthorized Signature - Issuer Certification (Exhibit 2G), stating that the recovered
Card signature panel was unaltered and describing the circumstances under which the Card
was recovered;
The Transaction Receipt; and
A copy of the front and back of the returned Card.
15 May 2013

7-41
Dispute Resolution
7.10.A.4
Split Transaction
7.10.A.4.a
An Issuer may file for Compliance where it suspects that a Merchant has avoided obtaining a single
Authorization for a Transaction by preparing two or more Transaction Receipts, and no Authorization
was obtained for the combined amount of the Transaction Receipts or a Merchant received a Decline
Response and split the sale into two or more Transactions in order to obtain an Authorization.
7.10.A.4.b
The purchase of multiple Airline tickets or multiple Cruise Line tickets issued at the same time on the
same Account Number, which receive individual Authorization, is considered to be a single
Transaction.
7.10.A.4.c
To be considered a split Transaction, the separate Transaction Receipts must each contain all of the
following:
Same Account Number and expiry date
Same Transaction Date. Visa considers undated Transaction Receipts to have the same date
Same Merchant Outlet
Initials of the same sales clerk or code indicating the same department number. Visa considers
Transaction Receipts without initials or department numbers to have the same clerk or
department.
Sequential printed numbers. Visa considers Transaction Receipts without printed numbers to
be sequentially numbered.
A Merchant's cash register imprint showing consecutive Transactions takes precedence over
preprinted numbers on Transaction Receipts.
Required Documentation:
Original or copy of the Transaction Receipts
Evidence of attempted Authorization for full amount
7.10.A.5
Copy Fulfilment
7.10.A.5.a
Effective for Chargebacks initiated up to and including a Processing Date of 19 April 2012, an
Acquirer may file for Compliance where that Acquirer cannot remedy
Chargeback Reason Code 60 Illegible Fulfilment because it is not able to provide a legible
Transaction Receipt copy, because it is physically damaged, due to circumstances beyond the
Acquirer's or Merchant's control, such as a natural disaster.
7.10.A.5.b
An Issuer may file for Compliance if an Acquirer fails to provide an Issuer with a copy of a Transaction
Receipt in response to a Retrieval Request for documentation required for legal proceedings or a law
enforcement investigation, provided that the Retrieval Request was made within 13 months of the
Processing Date of the Transactions.
7.10.A.5.c
In order to file for Compliance for this reason, the Issuer must provide as evidence either:
Evidence that the Transaction Receipt is required for legal proceedings (for example a court
order or subpoena); or
A written statement from the Issuer stating that the Transaction Receipt is required for a law
enforcement investigation.
7.10.A.6
Delayed or Amended Charges

An Issuer may file for Compliance if a Cardholder is disputing a Delayed or Amended Charge
Transaction for damage to a rental vehicle or a traffic violation and the Car Rental Company has failed
to provide:
Evidence that the Cardholder has given prior written consent to such Delayed or Amended
Charge Transaction; and
Evidence of damage to a rental vehicle or of the traffic violation.
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15 May 2013
Dispute Resolution
7.10.A.7
Non-Card
An Issuer may file for Compliance where a Merchant submits a Transaction Receipt generated in a
Card-Present Environment, the Merchant did not obtain an Authorization for the Transaction and the
card was not a Card or a Counterfeit Card.
7.10.A.8
Electronic Commerce Transaction (Attempts Authentication)

An Issuer may file for Compliance in respect of an Electronic Commerce Transaction coded with ECI
value "6", where:
A Cardholder, who has not asserted that the Electronic Commerce Transaction was
fraudulent, requires additional information about that Electronic Commerce Transaction;
and
The Acquirer did not respond to a Retrieval Request from the Cardholder's Issuer with a
Fulfilment, or the Acquirer responded to that Retrieval Request with a non-fulfilment message
code "03" or "04".
In order to file for Compliance for this reason, the Issuer must provide as evidence the Cardholder
letter requesting more information about that Electronic Commerce Transaction.
7.10.A.9
Account Generated Counterfeit Fraud

A Member may file for Compliance for account generated counterfeit fraud. Counterfeit Transactions
completed in a Card-Present Environment are the liability of the Acquirer if all of the following
conditions are met1:
Transaction did not take place at an EMV-Compliant Chip-Reading Device;
All valid Cards bearing Account Numbers within the same account range as the Counterfeit
Card are Chip Cards containing a Visa Smart Payment;
Transaction was below Merchant's Floor Limit and did not receive Authorization;
Account Number was resident on the Exception File with a Pickup Response on the Processing
Date of the Compliance filing and was on the Exception File for a total period of at least 60
calendar days from the date of listing;
Effective for Transactions with a Transaction Date up to and including 14 October 2011, for
Cardholder-Activated Transactions Type A originating from a Merchant inside the Territory,
the Transaction value is greater than or equal to 25;
Effective for Transactions with a Transaction Date up to and including 14 October 2011, for
Cardholder-Activated Transactions Type B originating from a Merchant inside the Territory
with a Merchant Category Code 4784 (Toll and Bridge Fees), Transaction value is greater than
or equal to 25; and
Effective for Transactions with a Transaction Date on or after 15 October 2011:

the Transaction Amount is greater than 25;
the Transaction takes place at an Unattended Acceptance Terminal inside the
Territory; and
the Merchant Outlet is assigned one of the following Merchant Category Codes:
4111 Local and Suburban Commuter Passenger Transportation, including Ferries;
4112 Passenger Railways;
4131 Bus Lines;
4784 Tolls and Bridge Fees; or
7523 Parking Lots and Garages.
1.
15 May 2013
A variance to this requirement applies, to exclude Transactions involving Issuers or Acquirers from Visa Inc. (Latin America
and Caribbean and U.S.A).

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Dispute Resolution
7.10.B
Liability Shift For Electronic Commerce Transactions

Issuers must not process Chargeback Reason Code 83 FraudCard-Absent Environment for Visa
Europe Transactions when the Merchant attempted to validate the Visa Europe Transaction using 3-D
Secure but the Cardholder was not participating in 3-D Secure. However, Issuers retain Chargeback
rights when no authentication was attempted by the Merchant, or when the Issuer responded
negatively to an authentication request.
7.10.C
Compliance Process for Transactions using 3D Secure

An Issuer may file for Compliance when participation in the 3-D Secure service or authentication is in
dispute. Table 7-22 to Table 7-26 specify the dispute resolution procedure, required documentation and
the distribution of liability.
An Issuer may file for Compliance for International Transactions using 3-D Secure as specified in
Section 7.10.A.
Table 7-22 specifies the Compliance process for Transactions using 3-D Secure when the Issuer does
not participate in the service.
Table 7-22
3D Secure Compliance ProcessIssuer Non-Participation
Issuer Checks
Pre-Compliance
Response
Compliance
Response
Issuer requests
proof of positive
authentication
(such as Payer
Authentication
Response (PARes)
message) from the
Acquirer
Issuer may file for

Compliance if the
proof provided is
not valid
Visa Europe
arbitrates
If proof
provided is
valid the
Issuer is liable
If proof
provided is
invalid the
Acquirer is
liable
Issuer may file for

Compliance if the
proof provided is
not valid
Visa Europe
arbitrates
If proof
provided is
valid the
Issuer is liable
If proof
provided is
invalid the
Acquirer is
liable
ECI 5 Received
None
If no proof is
available the
Acquirer is liable
ECI 6 Received
None
1.
7-44
Issuer requests
proof of attempted
authentication such
as Verify Enrolment
Request VEReq)/
Verify Enrolment
Response (VERes)
pair or Card Range
Request (CRRes)1
from the Acquirer
If no proof is
available then the
Acquirer is liable
The CRRes must prove the Cache was updated no more than 24 hours prior to the Transaction.

15 May 2013
Dispute Resolution
Table 7-23 specifies the Compliance process for Transactions using 3-D Secure when the Issuer
participates in the service but the Cardholder does not.
Table 7-23
3D Secure Compliance ProcessCardholder Non-Participation
Issuer Checks
Pre-Compliance
Response
Compliance
Response
Issuer requests
proof of positive
authentication
(such aPARes
message) from the
Acquirer
Issuer may file for

Compliance if proof
provided is not
valid
Visa Europe
arbitrates
If proof
provided is
valid then the
Issuer is liable
If proof
provided is
invalid then the
Acquirer is
liable
Visa Europe
arbitrates
If proof
provided is
valid then the
Issuer is liable
If proof
provided is
invalid then the
Acquirer is
liable
ECI 5 Received
Issuer doublechecks in the
Access Control
Server (ACS) that
the Cardholder is
not enrolled.If ACS
shows Cardholder
is not enrolled,
Issuer may raise a
pre-Compliance
If no proof is
available then the
Acquirer is liable
ECI 6 Received
Issuer checks ACS
for proof of
Merchant attempt.
If record (such as
VEReq/VERes
pair) is not present,
Issuer may raise a
pre-Compliance.
Issuer requests
proof of attempted
authentication
(such as VEReq/
VERes pair or
CRRes1) from the
Acquirer
Issuer may file for

Compliance if proof
provided is not
valid
If no proof is
available then the
Acquirer is liable
1.
15 May 2013

7-45
Dispute Resolution
Table 7-24 specifies the Compliance process for Transactions using 3-D Secure when both the Issuer
and the Cardholder participate in the service, but the Issuer declined the authentication for the
Transaction.
Table 7-24
3D Secure Compliance ProcessIssuer Declined
Issuer Checks
Pre-Compliance
Response
Compliance
Response
Issuer requests
proof of positive
authentication
(such as PARes
message) from the
Acquirer
Issuer may file for

Compliance if
proof provided is
not valid
Visa Europe
arbitrates
If proof
provided is valid
the Issuer is
liable
If proof
provided is
invalid the
Acquirer is
liable
ECI 5 Received
Issuer checks
Access Control
Server (ACS)
for Payer
Authentication
Response
(PARes)
showing
declined
authentication.
Issuer may
check
Authentication
History Server
(AHS) to
validate PARes
record.
If ACS/AHS
shows decline
response in
PARes. Issuer
may raise a preCompliance.
If PARes shows
a Yes response
the Issuer is
liable.
7-46
If no proof is
available the
Acquirer is liable

15 May 2013
Dispute Resolution
and Cardholder participate in the service, but the Issuer was not given the opportunity to authenticate
the Transaction.
Table 7-25
3D Secure Compliance ProcessIssuer Unable to Authenticate
Issuer Checks
Pre-Compliance
Response
Compliance
Response
Issuer requests
proof of attempted
authentication
(such as VEReq/
VERes pair or
CRRes1) from the
Acquirer
Issuer may file for

Compliance if
proof provided is
not valid
Visa Europe
arbitrates
If proof
provided is valid
the Issuer is
liable
If proof
provided is
invalid the
Acquirer is
liable
ECI 5 Received
Issuer checks own
records to verify
both:
Cardholder was
enrolled in 3-D
Secure service
at time of
Transaction
VEReq/
VERes pair
were not
received
If records
confirm these,
Issuer raise a
pre-Compliance
1.
If no proof is
available the
Acquirer is liable
and Cardholder participate in the service, but the Issuer never received a Payer Authentication Request
(PAReq)/Payer Authentication Response (PARes) pair for the Transaction.
Table 7-26
3D Secure Compliance ProcessPAReq not Received by Issuer
Issuer Checks
Pre-Compliance
Response
Compliance
Response
Issuer requests
proof of positive
authentication
(such as the PARes
message) from the
Acquirer
Issuer may file for

Compliance if
proof provided is
not valid
Visa Europe
arbitrates
If proof
provided is valid
the Issuer is
liable
If proof
provided is
invalid the
Acquirer is
liable
ECI 5 Received
Issuer checks its
own records for a
PAReq/PARes pair.
If not found, Issuer
may check the
AHS.
If no proof is
available the
Acquirer is liable
15 May 2013

7-47
Dispute Resolution
7.10.D
Filing Procedures
7.10.D.1
Filing Authority
7.10.D.1.a
The requesting Member must file its Compliance request with either:
Its Group Member where the requesting Member is a Member of a Group Member; or
Visa Europe.
7.10.D.1.b
A requesting Customer or requesting Member must file its request for Compliance and all
documentation required in accordance with Section 7.10.D.3 using the Electronic Documentation
Transfer Method.
7.10.D.2
7.10.D.2.a
Time Limits
When initiating Compliance, the requesting Customer or requesting Member must file its Compliance
request within 90 calendar days.
Effective until 12 October 2012, this time limit is calculated as beginning on the day following either:
The Processing Date; or
The date of discovery, which is the date on which the requesting Customer or requesting
Member discovered that a violation had occurred (not to exceed two years from the
Transaction Date), if no evidence of the violation was previously available to the requesting
Customer or requesting Member.
Effective from 13 October 2012, for all Transactions except for Credit Transactions that are deemed to
be fraudulent, this time limit is calculated as beginning on the day following either:
The Processing Date; or
The "date of discovery", which is the date on which the requesting Customer or requesting
Member discovered that a violation had occurred (not to exceed two years from the
Transaction Date), if the Customer or Member provides evidence that this is the date on which
the financial loss was discovered.
Effective from 13 October 2012, for Credit Transactions that are deemed to be fraudulent, this time
limit is calculated as beginning on the day following one of the following dates:
The Processing Date of the Reversal of the fraudulent Credit Transaction;
The Processing Date of the original Transaction that is deemed to be fraudulent; or
The Processing Date of the withdrawal, from the account, of the funds that relate to that
fraudulent Credit Transaction
7.10.D.2.b
If the requesting Customer or requesting Member does not file its Compliance request within the time
limits specified above, it loses its Compliance right and is financially liable for the dispute which is the
subject of that Compliance request.
7.10.D.2.c
In addition to the time limits specified for case filing set out above, a Group Member has 30 additional
calendar days to file a case relating to a Compliance request that was submitted to its Group Member
in accordance with Section 7.10.D.1.a by its Member. The 30 additional calendar days apply to cases
relating to International Transactions, Country-to-Country Transactions, and Domestic
Transactions.
7.10.D.3
When filing for Compliance, the requesting Customer or requesting Member must submit all of the
following, in English:
Information required in Exhibit 2K or the Electronic Documentation Transfer Method

questionnaire for each violation of the Visa Inc. Operating Regulations, in the case of Customers,
and the Visa Europe Operating Regulations, in the case of Members;
Information required in Exhibit 2O or the Electronic Documentation Transfer Method

questionnaire;
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15 May 2013
Dispute Resolution
If the Compliance involves a prior Chargeback, a completed Exhibit 2E or the Electronic

Documentation Transfer Method questionnaire for each Chargeback or Representment;
Any supporting documentation relevant to the violation of the Visa International Operating
Regulations, in the case of Customers, and the Visa Europe Operating Regulations, in the case of
Members; and
Documentation substantiating that a financial loss would not have resulted had the violation
of the Visa Inc. Operating Regulations, in the case of Customers, and the Visa Europe Operating
Regulations, in the case of Members, not occurred.
Additional information or documentation not previously provided to the opposing Customer or

opposing Member prior to filing the Compliance case must not be included in the case filing for
Compliance.
7.10.D.4
Filing Fee
If a request for Compliance relating to a Customers breach of the Visa Inc. Operating Regulations or a
Members breach of the Visa Europe Operating Regulations is made by a Member, a filing fee as specified
in Section 7.10.F.7 will be collected from the requesting Member through the Visa System, as specified
in Section 8.7.A.
7.10.E
Invalid Request
7.10.E.1
Group Member
If a Member has filed with its Group Member in accordance with Section 7.10.D.1.a and that Group
Member determines that a requesting Members request for Compliance is invalid, it must return the
request for Compliance to that requesting Member. The requesting Member has no further recourse.
7.10.E.2
Visa Europe
If a request for Compliance is rejected by the Arbitration and Compliance Committee, the requesting
Member may still be charged the filing fee.
If Visa Europe determines that a request is invalid, it may reject the case and retain the filing fee in
circumstances such as:
Requesting Member did not provide all the necessary documentation;

Multiple Acquirers, Issuers, Account Numbers, Merchants and filing reasons
are involved, or
A bundled case filing, containing more than 10 Chargebacks, was submitted.
7.10.F
Valid Request
7.10.F.1
Visa Notification
The requesting Member and the opposing Customer or opposing Member (as relevant) shall be
notified of acceptance of the Compliance case.
7.10.F.2

If the opposing Customer or opposing Member chooses to respond, it must do so within 14 calendar
days of the Visa notification date using the Electronic Documentation Transfer Method, stating either
that:
It does not accept financial liability for the Transaction and submit evidence stating its
case; or
It accepts financial liability for the Transaction.
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Dispute Resolution
7.10.F.3
Requesting Members Withdrawal
7.10.F.3.a
The requesting Customer or requesting Member may withdraw its request for Compliance. If this
withdrawal is due to the opposing Customer's or opposing Member's acceptance of liability for the
financial loss resulting from a Transaction that was in violation of a rule in the Visa Europe Operating
Regulations, or the Visa Inc. Operating Regulations, as applicable, the filing fee will be collected from the
responsible Customer or Member through the Visa System at the time that the case is closed, as
specified in Section 8.9.A. The responsible Customer or Member will be notified as to it financial
responsibility.
7.10.F.4
Compliance Decision
The Arbitration and Compliance Committee bases its decision on all information available to it at the
time of reaching the decision, including, but not limited to, the provisions of the Dispute Resolution
Rules effective on the Transaction Date and may, at its sole discretion, consider other factors such as
the objective of ensuring fairness.
The decision is both:
Issued in writing and delivered to both parties involved in the Compliance; and
Final and not subject to any challenge, except for any permitted right of appeal.
7.10.F.4.a
7.10.F.5
If the Arbitration and Compliance Committee determines that a Delayed or Amended Charge
Transaction specified in Section 7.10.A.6 is unsupportable or unreasonable, the Arbitration and
Compliance Committee may find the Acquirer liable for some or all of the delayed or amended
charge.
Financial Liability
7.10.F.5.a
The decision of the Arbitration and Compliance Committee may result in either:
Full liability being assigned to one Customer or one Member; or
Shared financial liability.
7.10.F.5.b
The responsible Customer or Member is financially liable for the Transaction Amount.
If the opposing Customer or Member is responsible, the requesting Customer or Member may collect
this amount from the opposing Customer or Member through the Visa System within 60 calendar days
of written notification from the Arbitration and Compliance Committee.
7.10.F.6
Review Fee
7.10.F.6.a
financially liable for the US $250 review fee, as specified in Section 8.7.A, which will be collected
through the Visa System within 30 calendar days of written notification from the Arbitration and
Compliance Committee, at the time of case closure.
7.10.F.6.b
For cases that relate to a Visa Europe Transaction, the responsible Customer or Member is financially
liable for the 270 review fee, as specified in Section 8.7.A, which will be collected through the Visa
System within 30 calendar days of written notification from the Arbitration and Compliance
7.10.F.7
7.10.F.7.a
7-50
Filing Fee
financially liable for the US $250 filing fee, as specified in Section 8.7.A, which will be collected through
the Visa System within 30 calendar days of written notification from the Arbitration and Compliance

15 May 2013
Dispute Resolution
7.10.F.7.b
270 filing fee, as specified in Section 8.7.A, which will be collected through the Visa System within 30
calendar days of written notification from the Arbitration and Compliance Committee, at the time of
case closure.
7.10.G
Appeal Rights
7.10.G.1
Appeal Amount
The US dollar amount, or local currency equivalent, of the case determines whether the adversely
affected Customer or Member may appeal the decision, as shown in Table 7-27.
Table 7-27
Compliance Appeal Rights
Disputed Amount
Appeal Right
Appeal Authority
Less than US $5,000
No
Not applicable
Greater than US $5,000
Only if Customer or Member can provide

new evidence not previously available
Senior Management
Arbitration and Compliance
Committee
7.10.G.2
Time Limits
If a Customer or a Member is found to be liable for the disputed Transaction through Compliance and
such Customer or Member decides to appeal that decision, it must file an appeal, using the Electronic
Documentation Transfer Method, within 60 calendar days of the date of notification of the Compliance
decision.
7.10.G.3
Appeal Filing Fee
7.10.G.3.a
When filing for an appeal against a Compliance decision, the requesting Customer or Member is
assessed a Compliance appeal filing fee of five per cent. of the value of the disputed Transaction, up to
a maximum of US $1,000 or local currency equivalent.
7.10.G.3.b
The Compliance appeal filing fee cannot be recovered from Visa Inc. or Visa Europe or the opposing
Customer or opposing Member.
7.10.G.4
Finality of Decision on Appeal

The decision for any permitted appeal on a case is final and not subject to any challenge.
7.10.H
Exceptions to the Compliance Process

If a Member either misses a deadline due to a Visa System failure or fails to submit documentation
electronically due to a Visa System failure, Visa Europe and/or Visa Inc., as applicable, may negate the
impact of such failure by granting an exception to the dispute resolution time limits or documentation
requirements, as necessary.
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Dispute Resolution
7.11
CARDHOLDER DISPUTE CHARGEBACK RESOLUTION

A fund has been established by Visa Europe to assist Acquirers, who are Members of Visa Europe, that
are unable to return Chargeback reason codes 53 and 85 to Merchants due to local law, and as a result
would be obliged to fund associated losses.
Cardholder Dispute Chargeback Resolution requests to the fund may be submitted in accordance with
the following procedure:
7.11.A
Filing Reasons
An Acquirer may file a resolution request with Visa Europe if the Acquirer is unable to debit the
Merchant due to local law and a valid Chargeback is received for the following reason codes:
Chargeback reason code 53Not as Described or Defective Merchandise; or
Chargeback reason code 85Credit Not Processed.
7.11.B
Filing Conditions
When submitting the first claim to the fund in any Visa Europe fiscal year (from 1 October to 30
September), the Acquirer must provide proof that under local law these types of Transactions cannot
debit the Merchant:
Cardholder Dispute Chargeback Resolution does not apply to International Transactions or

Visa Europe Transactions that are Domestic Transactions;
The Acquirer must submit a separate request for each Transaction; and
The Acquirer must show that the Chargeback was valid, no Representment rights exist and no
Representment has been processed.
7.11.C
Time Limits
The requesting Acquirer must file its written request within 45 calendar days of the Processing Date of
the applicable Chargeback.
7.11.D
Filing Authority
The requesting Acquirer must file its request with Visa Europe using the Electronic Documentation
Transfer Method.
7.11.E
When seeking resolution, the Acquirer must submit the following documentation in English:
Completed Cardholder Dispute Resolution Request Form (Exhibit 2P);
All Dispute Resolution Form (Exhibit 2E) copies for all Chargebacks and Representments; and
Any supporting documentation required to ensure a fair decision relevant to the Cardholder
Dispute Chargeback Resolution.
7.11.F
Invalid Requests
Visa Europe may reject a request if the Member does not provide the required documentation or
submit the case using the Electronic Documentation Transfer Method. The requesting Member has no
further recourse.
7.11.G
Valid Requests
For valid requests Visa Europe may request, using the Electronic Documentation Transfer Method, that
the opposing Member provide any required additional information.
7-52

15 May 2013
Dispute Resolution
7.11.G.1
7.11.G.1.a
The opposing Member must respond, using the Electronic Documentation Transfer Method, and may
forward any additional information, within 14 calendar days.
7.11.G.1.b
If the opposing Member does not respond to the request, Visa Europe will resolve the dispute within
90 calendar days.
7.11.G.2
Visa Resolution Decision
7.11.G.2.a
Complete, partial or no funding will be determined by Visa Europe.
7.11.G.2.b
Funding will be provided on a first come, first served basis, until the fund is exhausted in any fiscal
year.
7.11.G.3
15 May 2013
Appeal Rights
There are no rights to appeal.

7-53
Fees
8.1
INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 - 5
8.2
AUTHORIZATION FEES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 - 5
Response Fees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 - 5
File Update and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 - 6
Other Fees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 - 6
Telex and Telephone Charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 - 6
8.3
BIN PROGRAM FEES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 - 7

Failure to Return BINs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 - 7
8.4
LATE SETTLEMENT FEES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 - 7

Area Net Settlement Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 - 7
Visa Inc. Settlement Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 - 7
Fee Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 - 7
Fee Calculation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 - 7
Fee Minimum . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 - 7
Fee Collection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 - 7
8.5
INTERNATIONAL SERVICE ASSESSMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 - 8

International Service Assessment Rate for International Transactions . . . . . . . . . . . . . 8 - 8
International Service Assessment Rate for Visa Europe Transactions . . . . . . . . . . . . . . 8 - 8
BIN Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 - 8
8.6
INTERCHANGE REIMBURSEMENT FEES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 - 8

Default Domestic Interchange Reimbursement Fee . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 - 8
Domestic Interchange Reimbursement Fee Variances . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 - 8
Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 - 8
Interchange Reimbursement Fees for International Transactions . . . . . . . . . . . . . . . . . . 8 - 8
Fee Amount . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 - 9
Interchange Reimbursement Fees for Chip Transactions . . . . . . . . . . . . . . . . . . . . . . . . 8 - 9
Interchange Reimbursement Fees for Electronic Commerce Transactions . . . . . . . . 8 - 9
15 May 2013

8-1
Fees
Interchange Reimbursement Fees for Visa Europe Transactions . . . . . . . . . . . . . . . . . . 8 - 10

Interchange Reimbursement Fee Rates for Visa Europe Transactions . . . . . . . . . . . 8 - 10
Visa Europe Non-Electronic Interchange Reimbursement Fee . . . . . . . . . . . . . . . . . . 8 - 12
Visa Europe EMV Interchange Reimbursement Fee . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 - 12
Visa Europe Electronic Authorized Interchange Reimbursement Fee . . . . . . . . . . . . 8 - 14
Visa Europe Electronic Data Capture Interchange Reimbursement Fee . . . . . . . . . . 8 - 14
Visa Europe Electronic Commerce Interchange Reimbursement Fee . . . . . . . . . . . . 8 - 15
Visa Europe CVV2 Card Not Present Interchange Reimbursement Fee . . . . . . . . . . 8 - 15
Visa Europe Recurring Transaction Interchange Reimbursement Fee (RT IRF) . . . . 8 - 16
Visa Europe Card Not Present Interchange Reimbursement Fee (CNP) . . . . . . . . . . 8 - 16
Visa Europe Proximity Payment Interchange Reimbursement Fee . . . . . . . . . . . . . . . 8 - 16
Authorization Criteria for Interchange Reimbursement Fees . . . . . . . . . . . . . . . . . . . 8 - 17
Clearing Criteria for Interchange Reimbursement Fees . . . . . . . . . . . . . . . . . . . . . . . . 8 - 18
Interchange Reimbursement Fees for Commercial Cards . . . . . . . . . . . . . . . . . . . . . . . 8 - 20
Interchange Reimbursement Fee for Visa Commercial Cards that are
Direct (Immediate) Debit Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 - 20
Incentive Fee for Enhanced Data for Commercial Cards . . . . . . . . . . . . . . . . . . . . . . 8 - 20
Airline Fees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 - 20
Airline Interchange Reimbursement Fee for International Transactions . . . . . . . . . 8 - 20
Airline Interchange Reimbursement Fee for Visa Europe Transactions . . . . . . . . . . 8 - 21
Original Credits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 - 21
Visa Personal Payments Transfers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 - 21
Cash Disbursements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 - 21
Manual Cash Disbursement Fees for International Transactions . . . . . . . . . . . . . . . . 8 - 21
Manual Cash Disbursements for Visa Europe Transactions . . . . . . . . . . . . . . . . . . . .8 - 22
Cash Disbursement Fees for International Transactions at ATMs . . . . . . . . . . . . . . .8 - 22
Cash Disbursement Fee for Visa Europe Transactions at ATMs . . . . . . . . . . . . . . . .8 - 23
Fees for Dynamic Currency Conversion (DCC) at ATMs . . . . . . . . . . . . . . . . . . . . . . . . .8 - 24
Visa Europe Clearing and Settlement Service and BASE II Fees . . . . . . . . . . . . . . . . . . .8 - 24
Retrospective Manual Adjustments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 - 25
Member Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 - 25
Retrospective Manual Adjustments to Fees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 - 25
Retrospective Manual Adjustments to Fees for Domestic Transactions . . . . . . . . .8 - 25
8.7
EXCEPTION ITEM FEES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 - 26

Arbitration and Compliance Fees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 - 26
Fee upon Withdrawal of Request for Arbitration or Compliance . . . . . . . . . . . . . . . .8 - 26
Review Fee Collection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 - 26
Filing Fee Reimbursement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 - 26
Other Exception Item Fees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 - 27
8.8
MISCELLANEOUS FEES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 - 28
8.9
FEE COLLECTION AND FUNDS DISBURSEMENT . . . . . . . . . . . . . . . . . . . . . . . . . . .8 - 29

Fee Collection and Funds Disbursement by Visa Europe . . . . . . . . . . . . . . . . . . . . . . . . .8 - 29
Types of Fees Collected and Disbursed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 - 29
Fee Collection Disputes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 - 29
8-2

15 May 2013
Fees
Fee Collection and Funds Disbursement by Members . . . . . . . . . . . . . . . . . . . . . . . . . . .8 - 29

Collection Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 - 29
Transmission Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 - 29
Data and Documentation Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 - 30
Fee Collection Disputes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 - 32
Returned Fee Collection Transactions and Resubmissions of Returned
Fee Collection Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 - 32
Duplicate Fee Collection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 - 33
Limits of Fee Collection Returns and Resubmissions . . . . . . . . . . . . . . . . . . . . . . . . . . 8 - 33
15 May 2013

8-3
Fees
8.1
INTRODUCTION
Chapter 8 of the Visa Europe Operating Regulations sets out some of the fees relating to International
Transactions, Visa Europe Transactions and various miscellaneous fees, such as those relating to the
Card Recovery Bulletin Service. A Member is referred to all other fee documentation that is provided
to it by Visa Europe, for example, the Visa Europe Fee Guide and, where applicable, a Members domestic
Visa Europe operating regulations.
The Interchange Reimbursement Fees set out in Chapter 8 of the Visa Europe Operating Regulations shall
apply to International Transactions, and shall only apply to Visa Europe Transactions and Domestic
Transactions where specified and, where applicable, a Members domestic Visa Europe operating
regulations, do not provide for an equivalent fee.
For the avoidance of doubt, no Interchange Reimbursement Fees applicable to International
Transactions shall be applied, by default, to Visa Europe Transactions.
8.2
8.2.A
AUTHORIZATION FEES
Response Fees
The fees in this section apply to an Issuer that has Visa Inc. or Visa Europe perform its Authorization
services.
Table 8-1 specifies some fees for Authorization services in connection with International
Transactions.
Table 8-1
Response Fees
Service
Member Charged
Amount Charged
Frequency of Charge
Issuer
US $0.506
Every Pickup Response,

Decline Response and
Referral Response.
Issuer
US $0.30
Each ineligible Card

response.
Negative Response Fee

Negative response fee for every
Pickup Response, Decline
Response or Referral Response
generated for Transactions
originating at Merchant Outlets
located in the U.S.A.
Special ATM-Related Response
Fee
Ineligible Card response
15 May 2013

8-5
Fees
8.2.B
File Update and Maintenance

Table 8-2 specifies the charges that Members pay for updating or maintaining Visa Europe
Authorization Service and V.I.P. System files.
Table 8-2
Service
Member Charged
Amount Charged
List Account Number in Card Recovery

Bulletin (separate charge for each Account
Number listed inside and/or outside the
Territory and publication date)
Issuer
US $30 per Card Recovery

Bulletin publication for each
Account Number listed for each
Visa Inc. CRB Listing Region in
which the Account Number is
listed, payable to Visa Inc. when
the Account Number is listed
outside the Territory.
Bulletin publication for each
Account Number listed, payable
to Visa Europe where the
Account Number is listed inside
the Territory.
Block a BIN or range of BINs inside and/or

outside the Territory for each publication
date irrespective of territory.
Issuer

Bulletin publication, to block all
Account Numbers within a
single BIN (that is, the first six
digits of an Account Number) or
all Account Numbers within a
single BIN account range (that
is, the first seven to ten digits of
an Account Number).
Such fee shall be payable to Visa
Inc. (for each Visa Inc. CRB
Listing Region in which the
Account Number is listed)
where the BIN or single BIN
account range to be blocked is
listed outside the Territory, and
to Visa Europe where the BIN or
single BIN account range to be
blocked is listed inside the
Territory.
8.2.C
Other Fees
8.2.C.1
Telex and Telephone Charges
8.2.C.1.a
8-6
Fees for the Card Recovery Bulletin Service
An Issuer is responsible for any telephone calls and effective until 14 November 2011 telex
transmissions, made by an Acquirer to obtain Authorization for International Transactions. These
charges may be the result of either:
An Authorization Request from a Manual Authorizer; or
The follow-up to a Referral Response of "01" or "02".

15 May 2013
Fees
8.3
8.3.A
BIN PROGRAM FEES

Failure to Return BINs
Visa Europe will impose a fine of US $1,000 on its Members for each failure to return unused BINs or
not using a BIN for Visa Products and Services.
8.4
8.4.A
LATE SETTLEMENT FEES

Area Net Settlement Services
Members using the Area Net Settlement service inside the Territory, will be charged a Late Settlement
Fee if the Member, or the Members Settlement agent, fails to transfer the Settlement Amount.
NOTE: For further information on Late Settlement Fees refer to the Visa Europe Fee Guide.
8.4.B
Visa Inc. Settlement Service
8.4.B.1
Fee Description
A Member participating in the Visa Inc. Settlement process (as an endpoint) must pay a Late
Settlement Fee if the Settlement Amount is not transferred.
8.4.B.2
Fee Calculation
Table 8-3 specifies how the Late Settlement Fee is calculated by Visa Inc. except for amounts due in the
Settlement of Domestic Transactions and Area Net Settlement Services inside the Territory.
Table 8-3
8.4.B.2.a
Late Settlement Fee
Settlement Currency
Late Settlement Fee
US Dollars
(Number of Calendar Days) X (Prime Rate + 3%) X (Settlement Amount)

360
All Settlement
Currencies except US
Dollars
(Number of Calendar Days) X (Call Loan Rate + 4%) X (Settlement Amount)

360
For the purpose of Section 8.4, calendar days include the day that the Settlement Amount was due and
exclude the day that the Settlement Amount is correctly transferred.
8.4.B.3
Fee Minimum
Visa Inc. shall assess a minimum Late Settlement Fee of US $500 per day to a Member for each
calendar day that the Member has not paid the Settlement Amount. Since the Settlement Amount is
determined daily, each individual Settlement Amount is subject to this fee.
8.4.B.4
Fee Collection
After Visa Inc. receives the delayed Settlement Amount from a Member, the Late Settlement Fee is
collected through the Visa System.
15 May 2013

8-7
Fees
8.5
INTERNATIONAL SERVICE ASSESSMENT

An Issuer must pay an International Service Assessment fee for each International Transaction, as
specified in the Visa Europe Operating Regulations.
8.5.A
International Service Assessment Rate for International Transactions

The International Service Assessment rate is one percent and applies to all International Transactions.
Members should refer to the Visa Europe Fee Guide for further information.
8.5.B
International Service Assessment Rate for Visa Europe Transactions

The International Service Assessment rate of zero applies to Visa Europe Transactions.
8.5.C
BIN Requirements
same as the Billing Currency, as specified in Section 1.8.B.1.g.
8.6
INTERCHANGE REIMBURSEMENT FEES

This section specifies the fees reimbursed by one Member to a Customer or vice versa to cover
Interchange for International Transactions. These fees shall also apply to Visa Europe Transactions and
Domestic Transactions where a Members domestic operating regulations do not provide for an
equivalent fee.
For the avoidance of doubt, no Interchange Reimbursement Fees applicable to International
Transactions shall be applied, by default, to Visa Europe Transactions.
8.6.A
Default Domestic Interchange Reimbursement Fee

For Visa Europe Transactions, the Interchange Reimbursement Fees as specified in this Section 8.6,
serve as the default Interchange Reimbursement Fees for Domestic Transactions in Visa Europe
countries where Multilateral Agreements and/or Private Agreements are not in place.
8.6.B
Domestic Interchange Reimbursement Fee Variances

The Visa Europe Board may, on request, establish country-specific default Interchange Reimbursement
Fees for Domestic Transactions if the Members in that country are unable to reach agreement on
appropriate default Interchange Reimbursement Fees for Domestic Transactions, or in other
exceptional circumstances.
8.6.C
Definitions
For the purpose of this Section 8.6 only, the following terms shall have the definitions set out below:
Acquirer: A Customer or a Member that (a) enters into an agreement with a Merchant for the
display of any of the Licensed Marks and the acceptance of Visa Products and Services, or (b)
disburses currency to a Cardholder; and
Issuer: A Customer or a Member that issues Cards to a Cardholder and maintains the
contractual privity relating to such Card with that Cardholder.
All other defined terms used in this Section 8.6 that have definitions which incorporate Issuer or
Acquirer, shall, for the purposes of this Section 8.6 only, incorporate or refer to Issuer or Acquirer
only as these terms are defined above.
8.6.D
Interchange Reimbursement Fees for International Transactions

This section specifies the fees reimbursed by one Member to a Customer or vice versa to cover
Interchange for International Transactions.
8-8

15 May 2013
Fees
8.6.D.1
Fee Amount
Table 8-4 lists the Interchange Reimbursement Fees. These rates apply to all International
Transactions, excluding ATM Transactions, see Section 8.6.J.3 and Section 8.6.J.4 and Manual Cash
Disbursements, see Section 8.6.J.1 and Section 8.6.J.2. The Interchange Reimbursement Fee for
International Transactions for Airlines are specified in Section 8.6.D.2.
Table 8-4
Card Type
Electronic Rate for all qualified2

Visa Transactions
Standard Rate for all qualified2

Visa Transactions
All Visa consumer Cards1 except

Visa Platinum Card, Visa Signature
Card, Visa Signature Preferred U.S. Region and Visa Infinite Card
1.10%
1.60%
Visa Platinum Card
1.80%
1.80%
Visa Signature Card, non-US

issued
1.97%
1.97%
Visa Signature Card, US issued
1.80%
1.80%
Visa Signature Preferred - U.S.

Region
1.97%
1.97%
Visa Infinite Card, non-Canada

issued
1.97%
1.97%
Visa Infinite Card, Canada issued
1.80%
1.80%
Visa Commercial Card
2.00%
2.00%
1. Excluding qualified Chip and Electronic Commerce Transactions, see Section 8.6.D.2 and Section 8.6.D.3.
2. As defined in Table 8-13 and Table 8-14.
8.6.D.2
Interchange Reimbursement Fees for Chip Transactions

Table 8-5 lists the Interchange Reimbursement Fees that apply to International Transactions carried out
with a Visa consumer Card other than a Visa Platinum Card, Visa Signature Card or Visa Infinite Card,
at terminals that provide Full-Chip Data.
Table 8-5
Card-Present
Environment
Magnetic Stripe
Terminal
Full-Chip Data Device2
Full-Chip Data Device

with PIN Verification
Magnetic Stripe Card
1.10% for all qualified

Transactions

Transactions3 4

Transactions2 3
Chip Card

Transactions1

Transactions

Transactions
1.
2.
3.
4.
8.6.D.3
15 May 2013
Interchange Reimbursement Fees for Chip Transactions
Excluding Transactions with an Airline.

To qualify for these incentive fees, the Acquirer must be able to provide the Full-Chip Data to the Issuer.
Including Transactions with Airlines that also meet the International Airline rate criteria.
To qualify for the 1.00% rate for a Magnetic Stripe Card at a terminal that provides Full-Chip Data, an Acquirer must certify
with Visa Europe that 80% of their Chip terminals provide Full-Chip Data.
Interchange Reimbursement Fees for Electronic Commerce Transactions

Table 8-6 lists the Interchange Reimbursement Fees, the Electronic Commerce Indicator values for
Electronic Commerce Transactions carried out with a Visa consumer Card other than a Visa Platinum
Card, Visa Signature Card or Visa Infinite Card.

8-9
Fees
Transactions using a Visa Electron Card are eligible for the Interchange Reimbursement Fees for
Electronic Commerce Transactions. Transactions using a Visa Commercial Card and Transactions
using a Visa Infinite Card or Visa Signature Card are not eligible for the Interchange Reimbursement
Fees for Electronic Commerce Transactions.
Table 8-6
Interchange Reimbursement Fees for Electronic Commerce Transactions
ECI Value
Transaction Type
Merchant
Cardholder
Interchange
Reimbursement Fee
Secure Electronic
Commerce
Transaction
Uses 3-D Secure
Uses 3-D Secure
1.44%
61
Non-authenticated
Transaction at a 3-D
Secure-capable
Merchant, and the
Merchant attempted
to authenticate the
Cardholder using 3-D
Secure
Is capable of using
3-D Secure
Does not use 3-D

Secure
1.44%
Non-authenticated
Transaction
Secure Sockets
Layer (SSL)
Any
Authentication
Method
1.60%2
Non-Secure
Transaction
Encryption offered
to the Cardholder
Cardholders
browser does not
support the
Merchant
encryption
method
1.60%2
1. Does not apply to Transactions using a Non-Reloadable Prepaid Card, Transactions using a Visa Commercial Card or
Transactions conducted in New Channels.
2. Standard Rate.
8.6.E
Interchange Reimbursement Fees for Visa Europe Transactions

Visa Europe must certify that the Members systems and procedures for Clearing and Settlement
comply with the Visa Europe Operating Regulations before that Member can submit a Transaction into
Interchange. Clearing and Settlement may begin 30 calendar days after receipt of certification from
Visa Europe.
8.6.E.1
Interchange Reimbursement Fee Rates for Visa Europe Transactions

Table 8-7, Table 8-8 and Table 8-9 list the Interchange Reimbursement Fee rates for Visa Europe
Transactions that:
Are Country-to-Country Transactions or Domestic Transactions where no Domestic

Interchange rate applies; and
Are not ATM Transactions (see Section 8.6.J.3 and Section 8.6.J.4) or Manual Cash
Disbursements (see Section 8.6.J.1 and Section 8.6.J.2).
Transactions made using Visa Commercial Cards do not qualify for the Interchange Reimbursement
Fees shown in Table 8-7, Table 8-8 and Table 8-9. The product-specific fees for Visa Commercial Cards
take precedence (see Section 8.6.F).
8-10

15 May 2013
Fees
Transactions that are eligible and have been submitted for a specific Interchange Reimbursement Fee
but do not meet the qualification criteria for that Interchange Reimbursement Fee will be reclassified
to the Visa Europe Non-Electronic Interchange Reimbursement Fee for Credit Cards and Deferred
Debit Cards or the Visa Europe Non-Electronic Interchange Reimbursement Fee for Direct (Immediate)
Debit Cards.
8.6.E.1.a
Credit Cards and Deferred Debit Cards

Table 8-7 lists the Interchange Reimbursement Fee rates for Visa Europe Transactions using Credit
Cards and Deferred Debit Cards.
Table 8-7
Interchange Reimbursement Fees for Visa Europe Transactions with Credit Cards and
Deferred Debit Cards
Percentage of Transaction value
8.6.E.1.b
EMV-Compliant
0.50%
Electronic authorized (EA)
0.60%
Electronic data capture (EDC)
0.70%
Electronic commerce
0.50%
Card not present CVV2
0.60%
Recurring Transaction (RT)
0.60%
Card not present (CNP)
0.70%
Non-electronic
0.75%
Proximity Payment
0.50%
Direct (Immediate) Debit Cards for Transactions within the European Economic Area
Table 8-8 lists the Interchange Reimbursement Fee rates for Visa Europe Transactions using Direct
(Immediate) Debit Cards where both the Card is issued and the Merchant Outlet is located within the
European Economic Area.
Table 8-8
Interchange Reimbursement Fees for Visa Europe Transactions with Direct

(Immediate) Debit Cards within the European Economic Area
Transaction type
Percentage of Transaction
value
+ Per Transaction
EMV-Compliant
0.15%
+ 0.0151
0.17%
+ 0.0151
0.19%
+ 0.0151
Electronic commerce
0.15%
+ 0.0151
Card not present (CNP) CVV2
0.16%
+ 0.0151
0.15%
+ 0.0151
0.19%
+ 0.0151
Non-electronic
0.19%
+ 0.0151
Proximity Payment
0.15%
+ 0.025
1. For Prepaid Transactions, an additional 0.01 per Transaction applies.
15 May 2013

8-11
Fees
8.6.E.1.c
Direct (Immediate) Debit Cards for Transactions outside the European Economic Area
Table 8-9 lists the Interchange Reimbursement Fee rates for Visa Europe Transactions using Direct
(Immediate) Debit Cards where either or both the Card is issued and/or the Merchant Outlet is located
within the Visa Europe Territory but outside the European Economic Area.
Table 8-9
Interchange Reimbursement Fees for Visa Europe Transactions with Direct

(Immediate) Debit Cards outside the European Economic Area
Transaction type
Per Transaction
EMV-Compliant
0.15
0.16
0.22
Electronic commerce
0.15
Card not present (CNP) CVV2
0.16
0.16
0.22
Non-electronic
0.22
Proximity Payment
0.06
8.6.E.2
Visa Europe Non-Electronic Interchange Reimbursement Fee

The Visa Europe Non-Electronic Interchange Reimbursement Fee, or the Standard Rate will be applied
to Visa Europe Transactions that do not qualify for any of the other fees set out in Section 8.6.E.1.
8.6.E.3
Visa Europe EMV Interchange Reimbursement Fee

Visa Europe Transactions fulfilling the qualification criteria set out in this section are eligible for the
Visa Europe EMV Interchange Reimbursement Fee as set out in Section 8.6.E.1.
8.6.E.3.a
Eligibility
Transactions that are electronically captured, excluding Fallback Transactions, are eligible to claim for
the Visa Europe EMV Interchange Reimbursement Fee if the Transaction occurs at a terminal that is
EMV-Compliant. Transactions processed by reading the Magnetic Stripe at a terminal that is EMVCompliant will only qualify for the Visa Europe EMV Interchange Reimbursement Fee if the BIN on the
Card is not issued on an account range designated for Chip Cards.
8.6.E.3.b
Table 8-10 and Table 8-11 show the Cardholder Verification requirements to qualify for the Visa Europe
EMV Interchange Reimbursement Fee.
Table 8-10
8-12
Cardholder Verification Requirements - Online Authorization
Environment
Transaction
Signature
Online PIN
Verification
Offline PIN
Verification
No CVM
Face-toFace
Environment
Magnetic Stripe
required
or
required
N/A
N/A
Chip Card that is

EMV-Compliant
required
or
required
required
N/A
SemiAttended
Environment
Magnetic Stripe
required
or
required
N/A
N/A
Chip Card that is

EMV-Compliant
required
or
required
required
N/A
or
or

15 May 2013
Fees
Table 8-10
Cardholder Verification Requirements - Online Authorization (Continued)
Environment
Transaction
Signature
Online PIN
Verification
Offline PIN
Verification
No CVM
EMVCompliant
Unattended
Acceptance
Terminal1
Magnetic Stripe
N/A
required
N/A
N/A
Chip Card that is

EMV-Compliant
N/A
required
or
required
or
required
1. Effective until 14 October 2011, Cardholder-Activated Transaction Type C only for all other Transactions.
Effective from 15 October 2011, Transactions at an Unattended Acceptance Terminal that is capable of PIN Verification.
Table 8-11
Cardholder Verification Requirements - Offline Authorization
Environment
Transaction
Signature
Online PIN
Verification
Offline PIN
Verification
No CVM
Face-toFace
Environment
Magnetic Stripe
N/A
N/A
N/A
N/A
Chip Card that is

EMV-Compliant
required
N/A
required
N/A
SemiAttended
Environment
Magnetic Stripe
N/A
N/A
N/A
N/A
Chip Card that is

EMV-Compliant
required
N/A
required
N/A
EMVCompliant
Unattended
Acceptance
Terminal1
Magnetic Stripe
N/A
N/A
N/A
N/A
Chip Card that is

EMV-Compliant
N/A
N/A
or
or
or
required
or
required
1. Effective until 14 October 2011, Cardholder-Activated Transaction Type C only.

Effective from 15 October 2011, Transactions at an Unattended Acceptance Terminal that is capable of PIN Verification.
8.6.E.3.c
Cardholder Identification Values

For Transactions taking place in a Face-to-Face Environment or a Semi-Attended Environment,
signature check will be shown by the value of 1 and PIN verification will be shown by the value of 2 in
the Cardholder ID Method Field.
For Transactions taking place at an Unattended Acceptance Terminal, PIN verification will be shown
by the value 2 in the Cardholder ID Method Field and where no verification takes place, the Cardholder
ID Method Field must be Not Specified, as shown by a space.
8.6.E.3.d
The Clearing criteria for the Visa Europe EMV Interchange Reimbursement Fee is set out in Table 8-14.
8.6.E.3.e
Performance Criteria
To qualify for the Visa Europe EMV Interchange Reimbursement Fee the Acquirer must be certified to
process Cardholder Verification Values and support the minimum data requirements, as specified in
the EMV Integrated Circuit Card Specifications for Payment Systems.
Acquirers using PIN Verification must be compliant with the:
Visa Europe Operating Regulations; and
PIN Management Requirements Documents.
8.6.E.4
15 May 2013
Visa Europe Electronic Authorized Interchange Reimbursement Fee

Visa Europe Electronic Authorized Interchange Reimbursement Fee as set out in Section 8.6.E.1.

8-13
Fees
8.6.E.4.a
Eligibility
Transactions that are electronically captured are eligible to claim for the Visa Europe Electronic
Authorized Interchange Reimbursement Fee.
8.6.E.4.b
Table 8-12 shows the Card Verification requirements to qualify for the Visa Europe Electronic
Authorized Interchange Reimbursement Fee.
Table 8-12
Cardholder Verification Requirements
Environment
Online Authorized
Signature
Online PIN
Face-to-Face Environment
Magnetic Stripe
required
or
required
Semi-Attended Environment
Magnetic Stripe
required
or
required
Unattended Acceptance
Terminal1
Magnetic Stripe
N/A
required
1. Under certain circumstances, available from Visa Europe upon request, a Transaction may qualify for the Visa Europe
Electronic Authorized Interchange Reimbursement Fee without verification of the Cardholders identity.
8.6.E.4.c
The Clearing criteria for the Visa Europe Electronic Authorized Interchange Reimbursement Fee is set
out in Table 8-14.
8.6.E.4.d
Card Verification Value

To qualify for the Visa Europe Electronic Authorized Interchange Reimbursement Fee, the Acquirer
must be certified to process Card Verification Values for Magnetic Stripe Transactions.
8.6.E.5
Visa Europe Electronic Data Capture Interchange Reimbursement Fee

Visa Europe Electronic Data Capture Interchange Reimbursement Fee as set out in Section 8.6.E.1.
8.6.E.5.a
Eligibility
To be eligible for the Visa Europe Electronic Data Capture Interchange Reimbursement Fee,
Transactions must be electronically captured and are either:
Processed by reading the Magnetic Stripe; or
Chip Transactions that are EMV-Compliant, have unreliable Magnetic Stripe Image data and
have obtained Online Authorized via VisaNet.
8.6.E.5.b
To qualify for the Visa Europe Electronic Data Capture Interchange Reimbursement Fee, the
Transaction must take place in a Face-to-Face Environment or Semi-Attended Environment and the
Cardholder Verification Method must be signature or PIN.
8.6.E.5.c
The Clearing criteria for the Visa Europe Electronic Data Capture Interchange Reimbursement Fee is
set out in Table 8-14.
8.6.E.5.d
To qualify for the Visa Europe Electronic Data Capture Interchange Reimbursement Fee, the Acquirer
must be certified to:
Perform Transactions reading the Magnetic Stripe.
Process Card Verification Values and support minimum data requirements, as specified in the
EMV Integrated Circuit Card Specifications for Payment Systems.
8-14

15 May 2013
Fees
8.6.E.6
Visa Europe Electronic Commerce Interchange Reimbursement Fee

Visa Europe Electronic Commerce Interchange Reimbursement Fee as defined in Section 8.6.E.1.
8.6.E.6.a
Eligibility
To be eligible for the Visa Europe Electronic Commerce Interchange Reimbursement Fee, Electronic
Commerce Transactions must use either:
An Authentication Method approved by Visa Europe and identified using an Electronic

Commerce Indicator value of 5; or
Data encryption that is not authenticated using an Authentication Method and the Acquirer
or Merchant has attempted to authenticate the Electronic Commerce Transaction using 3D
Secure, but the Cardholder has not participated in the authentication. Such a Transaction will
be identified using an Electronic Commerce Indicator value of 6.
8.6.E.6.b
The Clearing criteria for the Visa Europe Electronic Commerce Interchange Reimbursement Fee is set
out in Table 8-14.
8.6.E.6.c
To qualify for the Visa Europe Electronic Commerce Interchange Reimbursement Fee, the Acquirer
must be certified to use a Authentication Method approved by Visa Europe to process Electronic
8.6.E.7
Visa Europe CVV2 Card Not Present Interchange Reimbursement Fee

Visa Europe CVV2 Card Not Present Interchange Reimbursement Fee, as appropriate, as set out in
Section 8.6.E.1.
8.6.E.7.a
Eligibility
To be eligible for the Visa Europe CVV2 Card Not Present Interchange Reimbursement Fee, Mail/
Phone Order Transactions or non-Secure Electronic Commerce Transaction must:
Occur in the Card-Absent Environment
Obtain an Online Authorization;
Receive a valid CVV2 response code; and
Have a Transaction Indicator of, 1, 3, 4, or 7.

A Recurring Transaction may qualify for the Visa Europe CVV2 Card Not Present Interchange
Reimbursement Fee if the Transaction is also a Mail/Phone Order Transaction and the recurring
payment indicator R and the Mail/Phone Order Transaction Indicator or the Electronic Commerce
Indicator 4 are present.
Only the initial Recurring Transaction may qualify for the Visa Europe CVV2 Card Not Present
Interchange Reimbursement Fee. Subsequent Recurring Transactions are not eligible for the Visa
Europe CVV2 Card Not Present Interchange Reimbursement Fee as Visa Europe does not permit
Acquirers to store CVV2 data in subsequent Transactions.
8.6.E.7.b
8.6.E.8
15 May 2013
The Clearing criteria for the Visa Europe CVV2 Card Not Present Interchange Reimbursement Fee is
set out in Table 8-14.
Visa Europe Recurring Transaction Interchange Reimbursement Fee (RT IRF)
Visa Europe Transactions that are Recurring Transactions fulfilling the qualification criteria set out in
this section are eligible for the Visa Europe Recurring Transaction Interchange Reimbursement Fee as
set out in Section 8.6.E.1.

8-15
Fees
8.6.E.8.a
Eligibility
To be eligible for the Visa Europe Recurring Transaction Interchange Reimbursement Fee a Recurring
Transaction must:
Be the second or subsequent Recurring Transaction;
Be part of a sequence of Recurring Transactions that began with a Recurring Transaction or an

Account Verification that was authenticated using:
CVV2;
3-D Secure; or
Chip and PIN;
Be in the Card-Absent Environment;
Have obtained an Online Authorization;
Use the Transaction Indicator for Recurring Transactions;
Contain a correct Merchant Category Code (MCC); and
Be processed by or on behalf of an Acquirer and Merchant that are registered and certified for
participation in the Visa Account Updater (VAU) and Stop Service.
8.6.E.8.b
The Clearing criteria for the Visa Europe Recurring Transaction Interchange Reimbursement Fee is set
out in Table 8-14.
8.6.E.9
8.6.E.9.a
Visa Europe Card Not Present Interchange Reimbursement Fee (CNP)

Visa Europe Card Not Present Interchange Reimbursement Fee as set out in Section 8.6.E.1.
Eligibility
To be eligible for the Visa Europe Card Not Present Interchange Reimbursement Fee, Mail/Phone
Order Transactions must:
Occur in the Card-Absent Environment;
Obtain an Online Authorization;
Not be an Electronic Commerce Transaction; and
Have a Transaction Identifier of 1, 3, or 4.

A Recurring Transaction may qualify for the Visa Europe Card Not Present Interchange Reimbursement
Fee if the Transaction is also a Mail/Phone Order Transaction and the recurring payment indicator R
and the Mail/Phone Order Transaction Indicator or the Electronic Commerce Indicator 4 are present.
8.6.E.9.b
8.6.E.10
The Clearing criteria for the Visa Europe Card Not Present Interchange Reimbursement Fee is set out
in Table 8-14.
Visa Europe Proximity Payment Interchange Reimbursement Fee
Proximity Payments fulfilling the qualification criteria set out in this section are eligible for the Visa
Europe Proximity Payment Interchange Reimbursement Fee, as set out in Section 8.6.E.1.
To be eligible for the Visa Europe Proximity Payment Interchange Reimbursement Fee, the Visa Europe
Transaction must be a Proximity Payment and have:
A Transaction Amount of less than or equal to 20; and
Obtained approval using Offline Authorization.
8-16

15 May 2013
Fees
Authorization Criteria for Interchange Reimbursement Fees

Table 8-13 lists the Authorization criteria that must be met for a Transaction to qualify for an
Interchange Reimbursement Fee.
Offline
Magnetic Stripe
read electronically
and unaltered
contents of track 1
and track 2
transmitted in
Authorization
Request
Chip must be read

and entire
unaltered
contents of
Magnetic Stripe
Image transmitted
in Authorization
Request
POS Entry Mode
90, 05
or 07
Offline Authorized
Transactions data
authentication Authorization
Codes
Y1 or
Y3
Online
Online
Online
Online
07
90
Transaction
Indicator
5 or 6
CVV2 Response
Code
15 May 2013
Electronic
Commerce (EC)
Electronic Data
Capture (EDC)
Proximity Payment
Online or Offline
Authorized and a
response received
Electronic
Authorized (EA)
EMV
Requirements
Authorization Criteria for Interchange Reimbursement Fees
Recurring
Transaction (RT)
Table 8-13
Card Verification
Value 2 Card not present
C(VV2)
8.6.E.11
1, 3, 4 or
7
1, 3 or 4
M, U, P
or N

8-17
Fees
Clearing Criteria for Interchange Reimbursement Fees

Table 8-14 lists the Clearing criteria that must be met for a Transaction to qualify for an Interchange
Reimbursement Fee.
8-18
Electronic
Commerce (EC)
Electronic Data
Capture (EDC)
Electronic
Authorized (EA)
EMV
Proximity Payment
Requirement
Clearing Requirements for Interchange Reimbursement Fees
Recurring
Transaction (RT)
Table 8-14
Card Verification
C(VV2)
8.6.E.12
Time limit
Transaction must be submitted for clearing no more than four days after the
Transaction Date. In calculating the four days, neither the Transaction Date nor the
Processing Date is counted. Sundays are excluded. Public holidays are not excluded.
Processing Date Online Authorized
Transaction Date must equal the date of the

Authorization (excluding Transactions taking
place at Hotels and Car Rental Merchants and
Delayed or Amended Charges).
Electronic capture of
Cardholder
information from
Magnetic Stripe
Electronic capture of
Cardholder
information from
Chip
Terminal entry
capability
POS Entry Mode

Code
05, 07 or
90
Cardholder ID
Method
07
Transaction Date must equal the

date of the Authorization (excluding
Transactions taking place at Hotels
and Car Rental Merchants, Delayed
or Amended Charges and Delayed
Delivery Transactions). For
and Mail/Phone Order Transactions,
the Authorization may be obtained
up to seven calendar days prior to
the Transaction Date (Shipping
Date)
90
02 or 95
01
01
01
01
1 or 22
1 or 2 2
1 or 2
Valid Authorization
Code1
Transaction that
received Online
Authorization Authorization Code
provided by the
Issuer (or Issuers
agent) at the time of
Authorization1

15 May 2013
Fees
Transaction that
received Offline
Authorization Authorization Code1
Transaction that
received Offline
Authorization Authorization
Response Code1
Y1 or Y3
Reimbursement
attribute
Electronic
Commerce Indicator
(ECI)
Mail Order/
Telephone Order
Indicator
Electronic
Commerce (EC)
Electronic Data
Capture (EDC)
Electronic
Authorized (EA)
EMV
Proximity Payment
Requirement
Recurring
Transaction (RT)
Clearing Requirements for Interchange Reimbursement Fees (Continued)

Card Verification
C(VV2)
Table 8-14
(space)
(space)
5 or 6
1, 3, 4
or 7
1, 3 or
4
CVV2 Response
Code
M, N,
P or U
Merchant Category
Code
excludes
4814,
4816,
5542 or
5963
excludes
4814,
4816,
5542 or
5963
Environment code
excludes
R for
Recurring
Transactions
excludes
R for
Recurring
Transactions
excludes
R for
Recurring
Transactions
Unattended
Acceptance
Terminals
(space)
or 2
(space)
or 2
(space)
1. Authorization Codes are specified in the Visa Europe System Manuals for those using the Visa Europe Authorization Service
and the Visa Europe Clearing and Settlement Service and the VisaNet Manuals for those using the V.I.P. System and BASE II
2. This field may be left blank under certain circumstances, available from Visa Europe upon request, a Transaction may
qualify for the Visa Europe Electronic Authorized Interchange Reimbursement Fee without verification of the Cardholders
identity.
3. Response Code of Y1 or Y3 representing Offline Authorization.
15 May 2013

8-19
Fees
8.6.F
Interchange Reimbursement Fees for Commercial Cards

Table 8-15 lists the Interchange Reimbursement Fees applicable to Visa Europe Transactions made
with Visa Commercial Cards.
Table 8-15
Interchange Reimbursement Fees for Visa Commercial Cards that are Credit Cards
Visa Business Card
Visa Corporate Card
Visa Purchasing Card
Standard Rate
1.45%
1.50%
1.50%
1.40%
1.45%
1.45%
EMV
1.30%
1.35%
1.35%
The qualification criteria for the Visa Europe Electronic Authorized Interchange Reimbursement Fee
are set out in Section 8.6.E.4 and the qualification criteria for the Visa Europe EMV Interchange
Reimbursement Fee are set out in Section 8.6.E.3.
8.6.F.1
Interchange Reimbursement Fee for Visa Commercial Cards that are Direct (Immediate) Debit
Cards
A Commercial Immediate Debit Interchange Fee of 0.60 applies to all Visa Business Cards that are a
Direct (Immediate) Debit Card and Visa Business Electron Cards that are a Direct (Immediate) Debit
Card.
8.6.F.2
Incentive Fee for Enhanced Data for Commercial Cards

Visa Commercial Cards can only qualify for one level of incentive fee for providing enhanced data.
An Issuer of Visa Commercial Cards must pay the Acquirer a fee for providing enhanced data for each:
Visa Europe Transaction using a Visa Commercial Card; and
Domestic Transaction using Visa Commercial Card, where Domestic Transactions default to
the Visa Europe Interchange Reimbursement Fees.
Visa Europe determines the fee amount based on the type of Visa Commercial Card used and the level
of detail provided in the Clearing Record, as specified in Table 8-16.
Table 8-16
Commercial Products Enhanced Data Incentive Fee
Level
Required Data
Elements
Fee
Visa Purchasing
Card
No additional
information
0.00
3b1
Level two data plus

line item detail
0.50
3b
National tax plus Visa

Global Invoice
Specification (VGIS)
0.50
Visa Business
Card
Visa Corporate
Card
1. Does not apply to Airline Transactions.
8.6.G
Airline Fees
8.6.G.1
Airline Interchange Reimbursement Fee for International Transactions

An Acquirer reimburses an Issuer an Interchange Reimbursement Fee of 1.10% for an International
Transaction occurring at an Airline, as specified in Section 4.17.A.3.
8-20

15 May 2013
Fees
8.6.G.2
Airline Interchange Reimbursement Fee for Visa Europe Transactions

The Airline Interchange Reimbursement Fee for a Visa Europe Transaction using a Credit Card or a
Deferred Debit Card at an Airline that is processed through the Visa System within 15 business days of
the Transaction Date is 0.75%.
The Airline Interchange Reimbursement Fee does not apply to Visa Europe Transactions using a Direct
(Immediate) Debit Card.
8.6.G.2.a
The Clearing Record for Visa Europe Transactions qualifying for the Airline Interchange
Reimbursement Fee must contain all of the following:
The Reimbursement Attribute of C;
Airline Ticket Identifier; and
Passenger Itinerary Data or miscellaneous charge data, as specified in the Airline Transaction
Record Data Requirements section in the Visa Europe Clearing and Settlement Record
Requirements (Exhibit 2M) for those using the Visa Europe Clearing and Settlement Service or
the BASE II Record Requirements (Exhibit 2L) for those using BASE II.
8.6.G.2.b
The Authorization Code field must contain a valid Authorization Code value for the Airline Interchange
Reimbursement Fee, as specified in the Visa Europe System Manuals for those using the Visa Europe
Authorization Service and the Visa Europe Clearing and Settlement Service and the VisaNet Manuals
for those using the V.I.P. System and BASE II.
8.6.G.2.c
Reclassification
If a Visa Europe Transaction at an Airline does not meet the criteria specified in Section 8.6.G.2.a and
Section 8.6.G.2.b, the Visa Europe Non-Electronic Interchange Reimbursement Fees, as specified in
Section 8.6.E.2, applies.
All Transactions using a Direct (Immediate) Debit Card submitted for the Airline Interchange
Reimbursement Fee will be reclassified to the Visa Europe Non-Electronic Interchange Reimbursement
Fee.
8.6.H
Original Credits
An Originating Member must pay the Recipient Member an Interchange Reimbursement Fee of
US $0.49 for each Original Credit.
8.6.I
Visa Personal Payments Transfers

A Service Provider Member must pay the Recipient Member a fee of 0.02 for each Visa Personal
Payments Transfer.
8.6.J
Cash Disbursements
8.6.J.1
Manual Cash Disbursement Fees for International Transactions

An Issuer must pay a Cash Disbursement Fee to the Acquirer for performing a Manual Cash
Disbursement, as set out in Table 8-17.
Table 8-17
15 May 2013
Cash Disbursement Fees for Manual Cash Disbursements
Card Type
Cash Disbursement Fee for Manual Cash Disbursements
Visa Card
US $1.75 plus 0.33% of the amount disbursed
Visa Electron Card
US $1.75 plus 0.33% of the amount disbursed
Card bearing the Plus Symbol
Not applicable

8-21
Fees
8.6.J.2
Manual Cash Disbursements for Visa Europe Transactions

The Cash Disbursement Fee for a Visa Europe Transaction that is a Manual Cash Disbursement is
2.75, plus 0.33% of the amount disbursed.
8.6.J.3
Cash Disbursement Fees for International Transactions at ATMs

An Issuer must pay a Cash Disbursement Fee to the Acquirer for performing an ATM Cash
Disbursement as set out in Table 8-18 and Table 8-19.
Table 8-18
Fees for ATM Cash Disbursements at Compliant ATMs1

Issuer Pays
Acquirer Receives
Surcharge or fee added to the

Transaction Amount of an ATM Cash
Disbursement.
US $0.50 + 0.15%
US $0.50 + 0.15%
No surcharge or fee added to the

Disbursement using a Card other
than a Prepaid Card for travel2,
Effective from 20 April 2013,
excluding Transactions between Visa
Europe and Visa Inc .(LAC), Brazil
only.
US $1.50
US $1.50
Effective from 20 April 2013, no

surcharge or fee added to the
Disbursement where such
Transactions are between Visa
Europe and Visa Inc .(LAC), Brazil
only and made using a Card other
than a Prepaid Card for travel. 2
US $0.65 + 0.52%
US $0.65 + 0.52%
No surcharge or fee added to the

Disbursement using a Prepaid Card
for travel.2
US $1.00
US $1.00
1. An ATM is deemed to be compliant (meet the tier II requirements) if it processes ATM Cash Disbursements using the
Single Message System or is a qualified Custom Payment Service ATM.
2. A Prepaid Card for travel is a Prepaid Card, including a Visa TravelMoney Card, whose account range in the BIN is
designated for travel.
8.6.J.3.a
For each ATM Transaction cleared through BASE II or the Visa Europe Clearing and Settlement Service
that does not meet the tier II requirements, as set out in Section 4.11.F.1.b:
An Issuer will receive a rebate for the Cash Disbursement Fee, specified in Table 8-19; and
Visa Inc. in the case of Customers, and Visa Europe in the case of Members will charge an
ATM handling fee of US $5.
8.6.J.3.b
For each ATM Transaction at a Custom Payment Service qualified ATM that does not meet the tier II
requirements set out in Section 4.11.F.1.b, Visa Inc. will return the ATM Transaction that is processed
through BASE II, and Visa Europe will return the ATM Transaction processed through the Visa Europe
Clearing and Settlement Service, to the Acquirer for resubmission.
8-22

15 May 2013
Fees
8.6.J.3.c
Any ATM Transaction at a Custom Payment Service qualified ATM submitted after the threecalendar-day limit as specified in Section 4.13.B.4.a will not be returned to the Acquirer but will be
processed though Clearing and Settlement and Visa Europe will charge a handling fee of US $5.
Table 8-19
Cash Disbursements Fees at Non-Compliant ATMs1

Issuer Pays
Issuer
Receives
Acquirer
Receives
Acquirer Pays
For ATM Cash Disbursements no

surcharge or fee is added to
Transaction Amount by the ATM
Acquirer
US $1.25
US $1.25
US $0.00
US $5.002
ATM Cash Disbursements if a

surcharge or fee is added to the
Transaction Amount by the ATM
Acquirer
US $0.50
US $0.50
US $0.00
US $5.002
1. An ATM is deemed to be non-compliant (does not meet the tier II requirements) and if it does not process ATM Cash
Disbursement using the Single Message System, or is not a qualified Custom Payment Service ATM.
2. The Acquirer must pay a handling fee to Visa Inc. if the Issuer is a Customer, and to Visa Europe, if the Issuer is a Member.
8.6.J.4
Cash Disbursement Fee for Visa Europe Transactions at ATMs

Table 8-20 lists fees paid by an Issuer to an Acquirer for Visa Europe Transactions that originate at an
ATM or a Visa/Plus ATM:
Table 8-20 Disbursement Fees1 for Visa Europe Transactions at ATMs
Tier Structure
Issuer Pays
Acquirer Receives
Acquirer Pays
Handling fee paid

to Visa Europe
Tier I2
0.00
0.00
2.50
2.50
1.00
0.75
0.254
0.90
0.75
0.65
0.50
0.254
0.254
1.00
1.00
0.00
0.90
0.75
0.90
0.75
0.00
0.00
Tier II3
Effective until 20 May 2011
Effective from 21 May 2011
until 18 May 2012
EMV-Compliant ATM Tier II2
Effective until 20 May 2011
until 18 May 2012
1. Fee applies inside the Territory where Multi-lateral Agreements and/or Private Agreements are not in place.
2. Fees do not apply to Domestic Transactions taking place at an ATM that does not process the ATM Cash Disbursement
using the Single Message System (SMS) or is not a qualified Customer Payment Service ATM.
3. An ATM Transaction is deemed to be compliant if the ATM meets the tier II requirements and the Cash Disbursement is
processed using either the Single Message System (SMS) or takes place at a qualified Custom Payment Service (CPS)
ATM.
4. Fee applies inside the Territory when an ATM is not EMV-Compliant.
Fallback Transactions for ATM Cash Disbursements that are Visa Europe Transactions will receive the
tier II rate.
15 May 2013

8-23
Fees
8.6.K
Fees for Dynamic Currency Conversion (DCC) at ATMs

ATM Acquirers that provide Dynamic Currency Conversion on Visa Europe Transactions at ATMs will:
Receive from the Issuer, the Cash Disbursement Fee for Visa Europe Transactions, see
Section 8.6.J.4; and
Pay to the Issuer a fee for each ATM Transaction where Dynamic Currency Conversion was
performed, see Table 8-21.
Table 8-21
Fees for Dynamic Currency Conversion at ATMs

Acquirer Pays
8.6.L
Card Type
Direct (Immediate) Debit Card
Credit Card and Deferred Debit

Card
Cards (excluding Visa

Commercial Cards and Cards
bearing the V PAY Brand Mark)
0.27
0.65%
Visa Commercial Cards
0.60
1.40%
Visa Europe Clearing and Settlement Service and BASE II Fees

Visa Europe will charge a Member a fee for each Visa Europe Transaction and Domestic Transaction,
including, but not limited to, the Transaction types in Table 8-22, processed using the Visa Systems.
The fees are determined by Visa Europe with each Member, provided that Member meets their
capacity requirements as agreed with Visa Europe.
NOTE: Further information on these fees can be obtained from the Visa Europe Fee Guide.
Table 8-22 lists Transaction types and shows which Member is responsible for the fees assessed.
Table 8-22
Transaction Types and the Member responsible for fees using the Visa Europe Clearing
and Settlement Service or BASE II
Visa Europe Transaction
Domestic Transaction
Receiving
Member
Sending Member
Receiving
Member
Sending Member
Purchase
Cash Disbursement
Chargeback
Transaction Type
Fee Collection
Reversals of Fee Collection
Retrieval Request
Retrieval Confirmation
Advice File
Currency Conversion Rate

Update
Transaction Settlement
Data
Funds Disbursement
Free-Text Message
Fraud Advice
8-24

15 May 2013
Fees
Table 8-22
Transaction Types and the Member responsible for fees using the Visa Europe Clearing
and Settlement Service or BASE II (Continued)
Transaction Type
8.6.M
Receiving
Member
Receiving
Member
Sending Member
Sending Member
Card Recovery Bulletin

Merchant
Mailing File Exception File
Retrospective Manual Adjustments

The fees specified in this section may refer to Interchange Reimbursement Fees, Cash Disbursement
Fees and other Visa Europe Member-to-Member fees.
This section specifies the process and rules that apply for retrospective manual adjustments to fees
that have been incorrectly applied to Transactions between Visa Europe Members.
8.6.M.1
Member Requirements
Members are responsible for submitting accurate data into the Visa System so that the appropriate
fees are applied to Transactions.
8.6.M.2
Retrospective Manual Adjustments to Fees

The following rules apply where Transactions have been assessed with incorrect fees, whether caused
by erroneous information submitted to Visa Europe by Members, or due to a Visa System error:
Visa Europe will validate and calculate the financial impact to Members;
Where an error is caused by a Member, Visa Europe will share the details of the error with
Members, as appropriate, in order to agree a resolution;
Where Members do not reach an agreement on resolution, Visa Europe will review each case
and may make financial adjustments to apply retrospectively. Visa Europes decision will be
final;
The period for calculating retrospective adjustments is limited to a maximum of 12 months

prior to the earlier of either of the following dates:
The date of notification to Visa Europe by the Member; or
The date of discovery by Visa Europe;
Visa Europe will make manual adjustments until the error has been corrected; and
Where errors are caused by Members, Visa Europe reserves the right to recover, from those
Members, the administration costs associated with carrying out retrospective financial
adjustments.
8.6.M.3
Retrospective Manual Adjustments to Fees for Domestic Transactions
8.6.M.3.a
As specified in Section 4.4.D, Members must register their fees for Domestic Transactions with Visa
Europe. Visa Europe will use this information to update the Visa System.
8.6.M.3.b
Where fees for Domestic Transactions are registered with Visa Europe and become effective before
their implementation in the Visa System, Visa Europe will retrospectively adjust those fees as
appropriate.
8.6.M.3.c
In cases where the structure of the fees for Domestic Transactions requires it, Visa Europe will
determine the appropriate way to implement the fees in the Visa System.
8.6.M.3.d
Where necessary, Visa Europe will review and make a final decision.
15 May 2013

8-25
Fees
8.7
EXCEPTION ITEM FEES

This section specifies procedures for:
Arbitration and Compliance fees;
Recovered Cards;
Retrieval Request fees;
Global Merchant Chargeback Monitoring Program Chargeback handling fees; and
Fees for Electronic Documentation Transfer Method.

The fees specified in this section may be either Visa Inc. or Visa Europe assessed fees, or Customer to
Member (or vice versa) fees.
8.7.A
Arbitration and Compliance Fees

Table 8-23 specifies the fees charged to a Customer or Member for an Arbitration or Compliance
request.
Table 8-23
Arbitration and Compliance Fees
Action
Member Charged
Amount
Filing fee for a case relating to an

International Transaction
Requesting Customer or Member
US $250
Review fee for a case relating to an

Customer or Member deemed

liable for the Transaction
US $250
Filing fee for a case relating to a

Requesting Customer or Member
270
Review fee for a case relating to a

Customer or Member deemed

liable for the Transaction
270
8.7.A.1
Fee upon Withdrawal of Request for Arbitration or Compliance

If the opposing Customer or Member accepts liability for a disputed Transaction after the Arbitration
and Compliance Committee has already accepted an Arbitration or Compliance request, the filing fee
will be collected via the Visa System within 60 calendar days of written notification from the
Arbitration and Compliance Committee, in accordance with Section 7.10.F.3.a and Section 7.6.C.4.c.
8.7.A.2
Review Fee Collection

When a review fee is due, Visa Europe will notify the responsible Member that a review fee is due and
that fee will be collected via the Visa System within 30 calendar days of notification from the
Arbitration and Compliance Committee.
8.7.A.3
Filing Fee Reimbursement

If the Arbitration and Compliance Committee determines that the requesting Customer or requesting
Member is not liable for the disputed Transaction, the filing fee will be collected via the Visa System
from the liable Customer or Member within 60 calendar days of written notification from the
Arbitration and Compliance Committee.
8-26

15 May 2013
Fees
8.7.B
Other Exception Item Fees

Table 8-24 specifies other exception item fees.
Table 8-24 Other Exception Item Fees
Description
Member Charged
Amount Charged
Handling fee for recovered Visa Cards or Visa Electron Cards

Card recovered at a Merchant or ATM
Issuer
US $15
Effective until 14 October 2011, Card recovered by an

Unattended Acceptance Terminal that performs
Cardholder-Activated Transactions Type C.
Effective from 15 October 2011, Card recovered by an
Unattended Acceptance Terminal that is capable of PIN
Verification.
Issuer
US $5
Handling fee for recovered Cards bearing the Plus Symbol

Issuer
US $15
Copy of Original
Issuer
US $2 per Retrieval
Request
Effective for Retrieval Requests up to and including

19 April 2013, T&E Document
Issuer
US $25 per Retrieval

Request
Visa Card or Visa Electron Card recovered at an ATM

(Note: This relates to Acquirers participating only in the
Plus Program, and a handling fee must not be collected if
the recovered Card is a Proprietary Card bearing the Plus
Symbol.)
Retrieval Request fees
Global Merchant Chargeback Monitoring Program Chargeback handling fees
15 May 2013
Handling Fee for each Chargeback received in relation to

an International Transaction or Country-to-Country
Transaction originating from a Merchant Outlet of a
Merchant placed in the Global Merchant Chargeback
Monitoring Program as specified in Section 2.3.J.2.a.
Acquirer
US $100 per
Chargeback
Visa Europe will
disburse US $70 to the
Issuer that initiated the
Chargeback.
Handling Fee for each Chargeback received in relation to

an International Transaction or Country-to-Country
Transaction originating from a Merchant Outlet of a
Merchant placed in the Global Merchant Chargeback
Monitoring Program if that Merchant and its Acquirer
have not implemented procedures to reduce
Chargebacks, as specified in Section 2.3.J.2.c.
Acquirer
Not to exceed US $200

per Chargeback
Visa Europe will
disburse US $70 to the
Issuer that initiated the
Chargeback.

8-27
Fees
8.8
MISCELLANEOUS FEES
Table 8-25 specifies miscellaneous fees.
Table 8-25
Miscellaneous Fees
Description
Customer, Member or
Merchant Charged
Amount Charged
Authorization Request processing
International Airline
US $1.50 per
Authorization Request
processed
Referral Response processing
US $5 per Referral
Response processed
Decline Response fee (if Issuer supports Balance Inquiry)
Issuer
0.10 per Decline

Response
Decline Response fee (if Issuer does not support Balance

Inquiry)
Issuer
0.25 per Decline

Response
Balance Inquiry fee (if Issuer supports Balance Inquiry)
Issuer
0.25 per Balance

Inquiry
Balance Inquiry fee (if Issuer does not support Balance

Inquiry)
Issuer
0.25 per Balance

Inquiry
PIN Management Fee
Issuer
0.75
Originating Member
US $0.24
Issuer
US $25 per service
Visa Europe
US $25 per refund
Requesting Member
US $50 per hour

(payable in half hour
increments)
US $0.20 per mile
for necessary travel
Extraordinary outof-pocket expenses
Authorization Services for International Airlines
Issuer ATM Fees
Original Credit Fee

Original Credit fee
Global Customer Assistance Services Fees
Handling fee paid to disbursing Customer or Member
each time they provide Eligible Cardholders with the
following:
Emergency Cash Disbursement; or
Emergency Replacement Card.
NOTE:
For further information on the Global Customer

Assistance Service fees, refer to the Visa Europe Fee
Guide.
Emergency Travelers Cheque Refunds

Handling fee to Emergency Refund Location
Investigative Service Fee
Investigative Service fee as specified in Section 1.6.C.2
8-28

15 May 2013
Fees
8.9
FEE COLLECTION AND FUNDS DISBURSEMENT
8.9.A
Fee Collection and Funds Disbursement by Visa Europe
8.9.A.1
Types of Fees Collected and Disbursed

Fees paid and collected by Members may be collected or disbursed through the Visa System, using the
appropriate reason code listed in the Fees Collection and Funds Disbursement Table 8-27. Fees are
settled in the Member's Settlement Currency.
The reason codes referred to in Section 8.9.A.1 are listed in Table 8-26.
Table 8-26
8.9.A.2
Fee Collection Transactions and Funds Disbursements
Fees
Reason Code
Card Recovery Bulletin fee
5000
Visa Integrated Billing Statement
5010
Arbitration and Compliance request/review fee
5020
Miscellaneous fees or charges
5040
Late Settlement Fee
5080
Emergency Cheque Refund handling fee
5100
BIN licensing and BIN administration fees
5190
Collateral funds
5270
Fee Collection Disputes

Members must not return a Fee Collection Transaction initiated by Visa Europe through the Visa
System. Members must resolve disputes directly with Visa Europe.
8.9.B
Fee Collection and Funds Disbursement by Members
8.9.B.1
Collection Method
8.9.B.1.a
A Member may collect fees or disburse funds as allowed through the Visa System using the
appropriate Fee Collection or funds disbursement transaction code specified in Table 8-26.
8.9.B.1.b
A Member must not use a Fee Collection Transaction for funds disbursement other than those listed in
Table 8-27.
8.9.B.1.c
Unless otherwise stated, a Member must exercise its rights in relation to any fee collection within 180
calendar days from the date of entitlement to collect the fee.
8.9.B.2
Transmission Rules
A Member must transmit all Fee Collection Transactions and funds disbursements, as specified in the:
VisaNet Manuals for those using the V.I.P System and BASE II.
The Member Message Field must contain the applicable currency code as specified in the:
VisaNet Manuals for those using the V.I.P System and BASE II.
15 May 2013

8-29
Fees
8.9.B.3
Data and Documentation Requirements

Table 8-27 lists fees and funds that are processed through the Visa System, the corresponding reason
codes, and the data and documentation required for each fee or disbursement.
Table 8-27
Fee Collection Transactions and Funds Disbursements
Fee
Reason Code
Data and Documentation Required
Telecommunications charges
(telephone, fax and cable) (Note: An
Acquirer must not collect
telecommunications charges when the
was used to process an Authorization
Request.)
0100
Must specify in the message field:
Fees for a Lost or Stolen Card Report

(Exhibit 1A)
0130
Merchant service fees
0140
Communication method (such as telephone,

fax, cable)
Transaction Amount (in the Transaction
Currency);
Authorization Request, Authorization Code,
Decline Response date;
Unit cost; and
Number of units charged.
No documentation required unless the charges
exceed US $50. If the charges exceed US $50, a
collecting Member must provide an itemized
breakdown of the charges and, if requested, the
bill for any of these charges.
Date of loss reported by Cardholder; and
Telecommunications charges.
If the Account Number is unavailable, but the
Issuer and Cardholder names are known, the
Member may collect its reimbursement
through the Visa System by using a reference
number consisting of the Issuers BIN, zeros1
and the appropriate check digit at the end.
Documentation required: If requested, the
bill(s) for any telecommunications charges.
Type of Merchant service provided by local
service member;
Merchant name; and
Invoice number.
No documentation required.
Recovered Card handling fee or reward
0150
Must specify in the message field the name

displayed on the recovered Card.
Documentation Required: Customer or
Member must return recovered Card directly to
the Issuer.
Recovery of Retrieval Request fee
0170

Acquirer Reference Number and/or Tracing
Data;
Retrieval Request date; and
Reason for Retrieval Request (such as "copy
illegible").
Emergency Replacement Card fee
8-30
0200
Must specify in the message field the date that

the Emergency Replacement Card was issued.

15 May 2013
Fees
Table 8-27
Fee Collection Transactions and Funds Disbursements (Continued)
Fee
Reason Code
Data and Documentation Required
Emergency Cash Disbursement handling

fee
0210
Must specify in the message field the

Transaction Amount.
Arbitration and Compliance fees
0220

Cardholder name;
Acquirer Reference Numbers or Tracing
Data of the Transactions involved;
Date of the decision notification from Visa
Inc. or Visa Europe as appropriate, or the
date of the other Customer's or Member's
withdrawal notification to Visa Inc. or Visa
Europe, as applicable.
Original Credits
0240
For In-Transit Service Transactions that are

Gambling Transactions, must specify in the
message field "In-Transit Gambling
Reimbursement".
Pre-Arbitration or pre-Compliance fee
0350
Must specify in the funds disbursement the

date of either the pre-Arbitration or preCompliance letter. The message field must
contain:
Acquirer Reference Number or Tracing Data;
The words "Arbitration contact or
Compliance contact"; and
File number of the case, if provided.
International Airline Program

Authorization Fee
0370
None required.
Prepaid Revenue Allocation
0401

Type of service provided. This must be Visa
Prepaid Cardholder Fee;
Merchant name; and
Number of Cards sold/activated.
Prepaid Funds Collection
0402

Visa Prepaid Load Service Transaction Date
or Authorization Date;
Merchant name;
Authorization Code;
Description. This must be Incorrect amount
cleared or Load not cleared; and
Authorization amount.
1. Used as space fillers between the BIN and the check digit.
15 May 2013

8-31
Fees
8.9.C
Fee Collection Disputes

A Member receiving a Fee Collection Transaction initiated by a Customer or another Member through
the Visa System may return it through the Visa System within 30 calendar days of receipt of the
documentation if there is an error in the original Fee Collection Transaction.
8.9.C.1
Returned Fee Collection Transactions and Resubmissions of Returned Fee Collection Transactions
Table 8-28 specifies the actions, reasons, and rules governing fee collection disputes and their
resolution.
Table 8-28
8-32
Resolution of Disputes in relation to Fee Collection Transactions
Action
Reason
Rules
Return of a Fee
Collection Transaction
One of the following events must occur:
A Member receiving a Fee

Collection Transaction must
return it using the same format
as the original Fee Collection
Transaction, as specified in the:
Fee Collection Transaction is received by

the wrong Customer or Member;
Information in the message text portion
required for a Fee Collection Transaction
is not received or is inaccurate;
Receiving Customer or Member disputes
the amount of the Fee Collection
Transaction either because it:
- Is inaccurate; or
- Exceeds the maximum amount
authorized by the Visa International
Operating Regulations for Customers or
Visa Europe Operating Regulations for
Members as appropriate;
A copy of a bill for telecommunication
charges was requested by the Customer
or Member receiving a Fee Collection
Transaction and that bill does not
accurately reflect the amount recovered
by that Fee Collection Transaction for
those charges;
The Customer or Member receiving the
Fee Collection Transaction claims it is
improper under the Visa Inc. Operating
Regulations for Customers or Visa Europe
Operating Regulations for Members;
Required documentation as specified in
Table 8-27 was not received; or
An Acquirer submitted a Fee Collection
Transactions for the recovery of
telecommunications charges when the
was used to process an Authorization
Request (see Table 8-27).
Visa Europe System Manuals

for those using the Visa
Europe Authorization Service
and the Visa Europe Clearing
VisaNet Manuals for those
using the V.I.P. System and
BASE II.
The message field must contain
the word "return" (or its
abbreviation RTN) and the
reason for the return.
A Member must wait 30
calendar days for the
documentation specified in
Table 8-27.
The fee must be returned within
30 calendar days of receipt of the
documentation.

15 May 2013
Fees
Table 8-28
Resolution of Disputes in relation to Fee Collection Transactions (Continued)
Action
Reason
Rules
Resubmission of a
returned Fee
Collection Transaction
The Fee Collection Transaction was returned

for one of the following reasons:
A Member resubmitting a
returned Fee Collection
Transaction must both:
Return of resubmitted
Fee Collection
Transaction
Information or documentation supporting

the original Fee Collection Transaction
required in Table 8-27 was not received;
Amount of the original Fee Collection
Transaction was inaccurate; or
Original Fee Collection Transaction was
correct, but receiving Customer or
Member returned it improperly.
The Customer or Member receiving an

improperly resubmitted Fee Collection
Transaction may return it through the Visa
System within 30 calendar days of its
receipt.
Comply with the:

- Visa Europe System Manuals
for those using the Visa
Europe Authorization
Service and the Visa
Europe Clearing and
Settlement Service; and
- VisaNet Manuals for those
using the V.I.P. System and
BASE II; and
Make the resubmission within
30 calendar days from the
date on which the receiving
Customer or Member
returned the original Fee
Collection Transaction.
The Member receiving the
resubmitted Fee Collection
Transaction must wait 15
calendar days from the date
on which the sending Member
resubmits the Fee Collection
Transaction through the Visa
System for required
documentation, where
applicable.
The Member receiving the
Transaction then has 30
calendar days to re-return the
Transaction.
8.9.C.2
Duplicate Fee Collection

Any Fee Collection Transaction or returned Fee Collection Transaction that a Customer or Member
duplicates in error must be handled as communicated by Visa Europe.
8.9.C.3
Limits of Fee Collection Returns and Resubmissions

A Member may not initiate a third submission, return or rejection of a Fee Collection Transaction
through the Visa System. A Customer or Member that receives a third submission or return of a Fee
Collection Transaction may pursue Compliance.
15 May 2013

8-33
Reserved for Future Use
15 May 2013

9-1
Card and Marks Requirements
10.1
INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 5
10.2
TRADEMARKS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 5
Generic Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 5
Use on Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 5
Use at a Point-of-Transaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 5
Use on a Merchants Website . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 5
Visa Marks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 5
Visa Brand Mark . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 5
Visa Brand Mark with the Electron Identifier . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 6
Plus Symbol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 6
V PAY Brand Mark . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 6
Verified by Visa Mark . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 6
Visa TravelMoney Product Identifier . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 6
Visa Vale Mark . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 6
Currency Symbol or Name euro . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 6
Tactile Brand Mark . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 6
Visa Infinite Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 7
Non-Visa Marks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 7
Member Trademarks or Names on Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 7
Issuer Trademark or Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 7
Participant Member Trademark or Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 7
Use of Marks on Visa Platinum Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 7
Non-Member Trademarks or Names on Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 8
Co-BrandingUse of Non-Members Marks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 8
Use of Non-Member Marks on Visa Gold Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 8
Multiple Marks on Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 8
Hierarchy of Licensed Marks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 8
Other Licensed Marks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 8
15 May 2013

10-1
10.3
CARD DESIGN FOR VISA CARDS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 9

Summary of Card Design Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 9
Front of Cards Expiring No Later Than 30 June 2011 . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 9
Front of Cards Manufactured After 1 March 2007 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 9
Back of Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 10
Non-Standard Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 11
Visa Brand Mark . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 11
Account Numbers and Payment Devices on Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 11
Card Verification Value 2 on Visa Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 11
Embossing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 11
Variance for Deutsche Bank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Variance for ABN AMBRO Netherlands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Emergency Replacement Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Proprietary Cards Bearing the Plus Symbol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
10 - 11
10 - 11
10 - 11
10 - 11
Reference Cards for a Virtual Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 12

Screen Image Design Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 12
Proximity Payment Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 12
Cardholder Photograph . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 12
Placement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 12
Photographic Reproduction of Cardholder Signature . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 12
Signature Panels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 12
Use of Signature Panels on Unembossed Visa Cards . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 12
Use of Signature Panels on Proprietary Cards Bearing the Plus Symbol . . . . . . . . . 10 - 13
Use of Colours on Visa Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 13
Use of Colour Images on Visa Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 13
Use of Colour Images on Consumer Visa Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 13
Use of Colour Images on Specific Types of Consumer Visa Card . . . . . . . . . . . . . . . 10 - 14
Use of Colour Images on Visa Commercial CardsVisa Picture Cards . . . . . . . . . 10 - 14
Use of Colour Images Supplied by the Cardholder . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 14
Use of Images of Celebrities on Visa Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 15
Use of Company Logos or Corporate Imagery on Visa Commercial Cards . . . . . . . . . 10 - 15
Issuer Responsibilities for Visa Commercial CardsCompany Logos or
Corporate Imagery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 15
Content Requirements for Visa Commercial Cards with Colour Images
Company Logos or Corporate Imagery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 15
Use of Product Name on Visa Commercial Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 15
10.4
CARD DESIGN FOR VISA ELECTRON CARDS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 16

Embossing of Visa Electron Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 16
Use of Colours on Visa Electron Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 16
Use of Colour Images on Visa Electron Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 16
Personalization of Visa Electron Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 16
Expiry Date and Cardholder Name on Visa Electron Cards . . . . . . . . . . . . . . . . . . . . 10 - 16
Use of Card Verification Value 2 (CVV2) on Visa Electron Cards . . . . . . . . . . . . . . 10 - 16
Printing of Account Number and Card Verification Value 2 on Visa Electron
Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 17
10-2

15 May 2013
Variance for SpainVisa Business Electron Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 17

Variance for Spain and PortugalVisa Electron Gold Debit Cards . . . . . . . . . . . . . . . 10 - 17
Use of Colours on Visa Electron Gold Debit Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 17
10.5
ELECTRONIC TECHNOLOGY ON CARDS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 18

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 18
Magnetic Stripe Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 18
Orientation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 18
Magnetic Stripe Encoding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 18
Card Verification Value . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 18
Chip Card Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 18
Placement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 18
Chip Encoding and Personalization Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 18
10.6
CARD APPROVAL AND PRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 19

Approval Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 19
Approval of First Production-Run Sample . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 19
Card Reproduction Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 19
Card Manufacturer Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10 - 20
15 May 2013

10-3
10.1
INTRODUCTION
This Chapter 10 specifies the Card and marks requirements further to those set out in the Visa Product
Brand Standards.
10.2
TRADEMARKS
10.2.A
Use of Licensed Marks
10.2.A.1
Generic Requirements
If a Member uses a Licensed Mark, it must comply with the Visa Product Brand Standards. In the event
of any inconsistency between the Visa Europe Operating Regulations and the Visa Product Brand
Standards, the Visa Product Brand Standards shall prevail.
A Member using a Licensed Mark must ensure that the Licensed Mark or any portion thereof is not
obscured, distorted or defaced.
10.2.A.2
Use on Cards
A Card bearing a Licensed Mark must function consistently with the capabilities that the Licensed Mark
is intended to denote.
A Card must bear the appropriate Licensed Mark denoting its functionality and capability, as set forth
in the Visa Product Brand Standards.
A Chip Card bearing a Visa Mark must be capable of facilitating the Payment Application associated
with that Visa Mark.
10.2.A.3
Use at a Point-of-Transaction
A Member must, and must ensure that its Merchants, display the appropriate Visa Mark or Visa Marks
to indicate the Cards that it accepts for payment as specified in the Visa Product Brand Standards.
10.2.A.4
Use on a Merchants Website

An Acquirer must ensure that each of its Merchants that accept payments through their websites must
display the Visa Brand Mark as specified in the Visa Product Brand Standards.
If a Merchant displays the Verified by Visa Mark on its website, its Acquirer must ensure that the
Merchant complies with the Visa Product Brand Standards.
10.2.B
Visa Marks
10.2.B.1
Visa Brand Mark

A Member must comply with Visa Product Brand Standards for the use and application of the Visa Brand
Mark.
10.2.B.1.a
Subject to Section 10.2.B.1.c, Members shall not issue or reissue any Cards on or after 1 March 2007,
which bear the Visa Flag Symbol or the Visa Electron Symbol.
10.2.B.1.b
Members shall not order any Cards to be manufactured that bear the Visa Flag Symbol or the Visa
Electron Symbol on or after 1 March 2007.
10.2.B.1.c
An Issuer may issue or reissue Cards manufactured prior to 1 March 2007 that bear the Visa Flag
Symbol or the Visa Electron Symbol for the sole purpose of depleting existing card stock. Any such
Cards that are issued must:
Expire no later than 30 June 2011; and
Comply with the Visa International Card and Marks Specifications.
10.2.B.1.d
Effective from 1 July 2011, all Visa Cards must bear the Visa Brand Mark.
15 May 2013

10-5
10.2.B.2
Visa Brand Mark with the Electron Identifier
10.2.B.2.a
A Member must comply with the Visa Product Brand Standards for the use and application of the Visa
Brand Mark with the Electron Identifier.
10.2.B.2.b
Effective from 1 July 2011, all Visa Electron Cards must bear the Visa Brand Mark with the Electron
Identifier.
10.2.B.2.c
The Visa Electron Symbol, or a Visa Brand Mark with Electron Identifier, must not be used on either the
front or the back of the following Cards issued inside the Territory:
Visa Classic Card;
Visa Gold Card;
Visa Platinum Card; and
Visa Infinite Card.
10.2.B.3
Plus Symbol
A Member must comply with the Visa Product Brand Standards for its use and application of the Plus
Symbol. An ATM Acquirer may only display the Plus Symbol at an ATM that accepts Cards bearing the
Plus Symbol for ATM services.
10.2.B.4
V PAY Brand Mark

The V PAY Brand Mark is a Licensed Mark. When a Member uses the V PAY Brand, it must comply
with the V PAY Operating Regulations and the Visa Product Brand Standards.
10.2.B.5
Verified by Visa Mark

Issuers and Electronic Commerce Merchants who participate in 3D Secure must display the Verified
by Visa Mark.
10.2.B.6
Visa TravelMoney Product Identifier

Issuers of Prepaid Cards inside the Territory must not use the Visa TravelMoney product identifier on
a Prepaid Card.
10.2.B.7
Visa Drive Cards
10.2.B.7.a
As specified in the Visa Product Brand Standards, Visa Drive Cards that are standard Cards or extra
Cards must not bear:
A Visa Mark, including but not limited to the Visa Brand Mark or the Visa Brand Name; or
Any other Visa product identifier.
10.2.B.7.b
Visa Drive Cards that are open Cards must bear a Visa Brand Mark, as specified in the Visa Product
Brand Standards.
10.2.B.7.c
For all Visa Drive Cards, the Trademark or name of the Issuer of that Card must appear on either the
front or back of the Card, as specified in Section 10.2.D.1.
10.2.B.7.d
Visa Drive Product Identifier in Switzerland

Visa Drive Cards issued in Switzerland must only use the Visa Commercial product identifier. Visa
Drive Cards issued in Switzerland must not use the Visa Drive product identifier.
10.2.B.8
10-6
Visa Vale Mark

The Visa Brand Mark with the Vale Identifier is a Licensed Mark that may be used solely in connection
with Visa Vale Products and Services. A Member using the Visa Brand Mark with the Vale Identifier
must comply with the Visa Product Brand Standards.

15 May 2013
10.2.B.9
Currency Symbol or Name euro
10.2.B.9.a
Issuers inside the Territory may use the currency symbol or word euro on the back of a Card.
10.2.B.9.b
Issuers inside the Territory may use the currency symbol or word euro on either the back or the
front of a Prepaid Card.
10.2.B.9.c
Issuers must not use any Trademark on a Card that incorporates the currency name euro unless that
Trademark has been registered by the Issuer.
10.2.B.10
Tactile Brand Mark

Effective from 11 July 2011, Issuers may place a Tactile Brand Mark on a Card manufactured by an
approved vendor, that has been certified by Visa Europe for these purposes, as set out in the Visa
Product Brand Standards.
10.2.B.11
Visa Infinite Cards
10.2.B.11.a
A Visa Infinite Card must comply with the brand requirements as set out in the Visa Product Brand
Standards.
10.2.B.11.b
A Visa Infinite Card must display the additional design requirements as set out in Table 10-1.
Table 10-1
Additional design requirements for Visa Infinite Cards

Visa Infinite Dove
Hologram
Dove Design
Hologram
Product Name
Visa Infinite
Effective until 31 December 2011
Required
Required
Required
Effective from 1 January 2012

until 31 December 2013
Optional
Required
Required
Effective from 1 January 2014
Not Allowed1
Required
Required
1. Except in the case of depleting existing card stock.
10.2.B.11.c
10.2.C
Effective from 1 January 2014, Members shall not submit to Visa Europe for approval any Visa Infinite
Cards that contain the Visa Infinite dove hologram, as per Section 10.2.B.11.b.
Non-Visa Marks
Unless an Issuer has the prior written consent of Visa Europe, it must not use any Trademarks on a Card
other than the Licensed Marks, Trademarks owned by the Issuer and/or Trademarks owned by Visa
Europe.
Subject to applicable law, an Issuer shall not apply to any Card any Trademarks that are owned by Visa
Inc. Competitors or Visa Europe Competitors.
An Issuer shall not apply to any Card any third party Trademark that is confusingly similar to any
Licensed Mark.
10.2.D
Member Trademarks or Names on Cards
10.2.D.1
Issuer Trademark or Name

The Trademark or name of the Issuer must appear on either the front or back of the Card to identify the
Issuer of the Card.
10.2.D.2
Participant Member Trademark or Name

The Trademark or trade name of the principal Member must appear on either the front or the back of
the Card.
The Trademark or trade name of a participant Member can only appear on the front of the Card.
15 May 2013

10-7
10.2.D.3
Use of Marks on Visa Platinum Cards

The use of the Product Name on Visa Platinum Cards issued inside the Territory must comply with the
requirements specified in the Visa Product Brand Standards, as well as the following:
If an Issuer uses the Product Name Visa Platinum (or local language equivalent) with the word card
(or local language equivalent), the term Platinum card must be accompanied by equal or more
prominent use of any of the following:
Visa wordmark; and
Trademark of the Issuer with the Product Name Platinum.
10.2.E
Non-Member Trademarks or Names on Cards
10.2.E.1
Co-BrandingUse of Non-Members Marks

Co-branding is a joint venture between an Issuer and a co-branding partner. The co-branding partner
must not be eligible for membership of Visa Europe.
The use of Trademarks belonging to co-branding partners on Cards is subject to the prior approval of
Visa Europe, and may be subject to additional restrictions.
10.2.E.1.a
Non-Member Requirements
For co-branding program requirements, please refer to Section 3.9.
10.2.E.1.b
Non-Member Trademarks
For all co-branded Cards:
The Trademark of the non-Member must be a registered Trademark.
The trade name of the non-Member may appear in any colours except those prohibited in the
Visa Product Brand Standards.
The following images are permitted on co-branded Cards, provided that the Issuer obtains
prior written approval from Visa Europe or any other sponsoring party. Such uses will be
permitted in limited circumstances and are subject to approval of the those sponsoring
entities:
Logos;
Designations;
Authenticating statements; and
The following images are not permitted on co-branded Cards:

Political or religious imagery which is offensive to cultural values;
Illegal groups;
Socially unacceptable groups;
Provocative or sexual material; and/or
Material which may result in non-acceptance or other problems at Point-of-Transaction.
10.2.E.1.c
Co-Branding on Visa Commercial Cards

Co-branding programs are permitted on Visa Commercial Cards.
10.2.E.2
10-8
Use of Non-Member Marks on Visa Gold Cards

A Trademark may be printed once on the front of a Visa Gold Card issued inside the Territory in any of
the registered colours of that Trademark.

15 May 2013
10.2.F
Multiple Marks on Cards
10.2.F.1
Hierarchy of Licensed Marks

If more than one Licensed Mark is present on a Card, an Issuer must designate a primary acceptance
Mark, complying with the following hierarchy of Trademarks:
1. Visa Brand Mark;
2. Visa Brand Mark with the Electron Identifier; and
3. Plus Symbol.
10.2.F.2
Other Licensed Marks

Where more than one Licensed Mark appears on the back of a Card, those Licensed Marks must:
Appear together; and
Not be separated by a third party Trademark.
10.3
CARD DESIGN FOR VISA CARDS
10.3.A
Summary of Card Design Requirements

An Issuer must comply with the requirements set out in Table 10-2 and Table 10-3 for the front of both
embossed and unembossed Cards.
An Issuer must comply with the requirements set out in Table 10-4 for the back of both embossed and
unembossed Cards.
10.3.A.1
Front of Cards Expiring No Later Than 30 June 2011

Table 10-2 lists the requirements for the front of Cards which expire no later than 30 June 2011, that
have been issued or reissued as permitted under Section 10.2.B.1.c.
Table 10-2
15 May 2013
Requirements for the Front of the Card which expire no later that 30 June 2011
Embossed Visa
Cards
Embossed Prepaid
Cards
Unembossed Visa
Cards
Visa Electron Cards
Visa Flag
Symbol
Required
Required
Required
Not Allowed
Visa Electron
Symbol
May appear if
consent granted
May appear if
consent granted
May appear if
consent granted
Required

10-9
10.3.A.2
Front of Cards Manufactured After 1 March 2007

Table 10-3 lists the requirements for the front of all Cards manufactured after 1 March 2007.
Table 10-3
10-10
Requirements for the Front of all Cards Manufactured after 1 March 2007
Embossed Visa
Cards
Embossed Prepaid
Cards
Unembossed Visa
Cards
Visa Electron Cards
Visa Brand
Mark
Required
Required
Required
Not Allowed
Visa Brand
Mark with the
Electron
Identifier
Not Allowed
Not Allowed
Not Allowed
Required
Dove Design
Hologram
Required for Cards

bearing the Visa
Brand Mark
Required for Cards

bearing the Visa
Brand Mark
Required for Cards

bearing the Visa
Brand Mark
Optional for Cards

bearing the Visa
Brand Mark with
the Electron
Identifier
Full Account
Number
Required
Required
Optional
Required for UK,

otherwise optional
Partial
Account
Number
Not allowed
Not Allowed
Optional
If a partial Account
Number is used, at a
minimum the first
and last four digits
of the Account
Number must
appear
Not allowed for UK,

otherwise optional
If a partial Account
Number is used, at
a minimum the last
four digits of the
Account Number
must appear
Pre-printed
First Four
Digits of the
BIN
Required
Required
Required
Required
Cardholder
Name
(Individual or
Corporate) or
Cardholder
Identifier
Embossed
Cardholder name
required
Embossed
Cardholder name or
Cardholder identifier
(such as Airline
passenger) required
Optional
Optional
Expiry Date
Required
Required
A Prepaid Card with
a Cardholder
identifier (such as
Airline passenger)
must expire within
five years from the
date of issuance,
unless program
requirements
specify a shorter
time frame
Required
An unembossed
Visa Card without a
Cardholder name
must expire within
five years from the
date of issuance
Required
A Visa Electron
Card without a
Cardholder name
must expire within
five years from the
date of issuance

15 May 2013
Table 10-3
10.3.A.3
Embossed Visa
Cards
Embossed Prepaid
Cards
Unembossed Visa
Cards
Visa Electron Cards
Ultraviolet
Element (as
specified in
the Visa
Product Brand
Standards)
Required for Cards

bearing the Visa
Brand Mark
Required for Cards

bearing the Visa
Brand Mark
Required for Cards

bearing the Visa
Brand Mark
Required for Cards

bearing the Visa
Brand Mark with
the Electron
identifier
Electronic
Use Only
Legend
Not allowed
Not allowed
Required
May appear on
either the front or
back of an
unembossed Visa
Card
Required
May appear on
either the front or
back of a Visa
Electron Card
Chip
Optional
Optional
Optional
Optional
Back of Card
Table 10-4 lists the requirements for the back of a Card.
Table 10-4
10.3.B
Requirements for the Front of all Cards Manufactured after 1 March 2007 (Continued)
Requirements for the Back of a Card

Embossed Visa
Cards
Embossed Visa
Prepaid Cards
Unembossed Visa
Cards
Visa Electron
Cards
Signature Panel
Required
Required
Required
Required
Manufacturer
Identification Code
Required
Required
Required
Required
Card Verification
Value 2
Required
Required
Required
Optional
If the full Account
Number is used,
the Card
Verification Value
2 is required
Electronic Use
Only Legend
Not allowed
Not allowed
Required
May appear on
either the front or
back of an
unembossed Visa
Card
Required
May appear on
either the front or
back of a Visa
Electron Card
Non-Standard Cards
Prior to issuing a Card that does not meet the specifications set out in the Visa Product Brand Standards,
an Issuer must obtain the written consent of Visa Europe.
10.3.C
Visa Brand Mark

The Visa Brand Mark must always appear on the front of a Visa Card as specified in the Visa Product
Brand Standards.
15 May 2013

10-11
10.3.D
Account Numbers and Payment Devices on Cards

Unless prior written consent has been granted by Visa Europe, a Card must not bear any other number
or payment application or payment device, whether embossed, printed, etched, encoded or otherwise
affixed for international payment purposes, save for Account Numbers and payment devices that are
permitted by the Visa Europe Operating Regulations.
10.3.E
Card Verification Value 2 on Visa Cards

All Visa Cards must bear a Card Verification Value 2 (CVV2), as specified in the Visa Product Brand
Standards. Effective from 1 March 2012, this requirement is optional for Portable Payment Devices.
10.3.F
Embossing
The Visa Product Brand Standards are amended as follows:
10.3.F.1
Variance for Deutsche Bank

Deutsche Bank may issue Visa Cards with a hologram over the embossed Account Number.
10.3.F.2
Variance for ABN AMBRO Netherlands

ABN AMBRO may either indent print or emboss the Account Number on Visa Purchasing Cards.
10.3.F.3
Emergency Replacement Cards

An Emergency Replacement Card must be embossed with an Account Number and account name
supplied by the Issuer.
10.3.F.4
Proprietary Cards Bearing the Plus Symbol

A Proprietary Card bearing the Plus Symbol issued inside the Territory may be embossed or
unembossed. The Account Number must be printed on unembossed Cards.
10.3.G
Reference Cards for a Virtual Account

If a Reference Card for a Virtual Account is provided, the Issuer must:
Comply with the Visa Product Brand Standards;
Communicate the expiry date of such Virtual Account to the Virtual Account Holder if no
expiry date appears on the Reference Card;
Not produce a Reference Card that could be mistaken for a standard plastic payment card;
Ensure that a Reference Card does not display any of the following:
Acceptance Mark;
Magnetic Stripe or Chip;
Signature panel;
Dove Design Hologram;
Embossed Cardholder name or Account Number; or
Telephone numbers of Visa Global Customer Care Service Sites.
10.3.G.1
10-12
Screen Image Design Requirements

Reference Cards issued inside the Territory may display:
Printed expiry date;
Printed Cardholder name; and/or
Printed Account Number.

15 May 2013
10.3.H

A Proximity Payment Device that is not a standard plastic payment Card must:
Comply with the Visa Product Brand Standards;
Display the Visa Brand Mark in full colour on the front or equivalent of the Proximity
Payment Device;
Display the Contactless Indicator on the front or equivalent of the Proximity Payment
Device; and
Display the source of funds, where required.
10.3.I
Cardholder Photograph
A photograph of the Cardholder can be used as a security feature on a Card issued inside the Territory.
10.3.I.1
Placement
If a photograph of a Cardholder appears on the front of a Visa Card or Electron Card, it must be in colour
and be positioned both:
In the upper left-hand corner of the Card; and
No closer than 2.03mm from the upper and left-hand sides of the Card.
If the Card is a Chip Card, the photograph must not interfere with the Chip.
10.3.J
Photographic Reproduction of Cardholder Signature

If a photograph of the Cardholder appears on the front of the Card, a photographic reproduction of the
Cardholder signature may also appear on the front of the Card. This photographic reproduction of the
Cardholder signature is not a substitute for the required signature on the back of the Card.
The photographic reproduction of the Cardholder signature must not interfere with any other required
security features.
10.3.K
Signature Panels
10.3.K.1
Use of Signature Panels on Unembossed Visa Cards

All unembossed Visa Cards issued in the Territory must bear the signature panel in either the lower
position or the upper position, as specified in the Visa Product Brand Standards.
10.3.K.2
Use of Signature Panels on Proprietary Cards Bearing the Plus Symbol

Use of a signature panel is optional for Cards bearing the Plus Symbol issued inside the Territory.
10.3.L
Use of Colours on Visa Cards

For Cards issued inside the Territory:
Only Visa Gold Cards can be gold or appear gold; and
Visa Electron Cards can be any colour except gold or gold-like colours. Gold or gold-like
colours may be used only with the prior written consent of Visa Europe.
Gold foil may be used on the front of a Visa Gold Card issued inside the Territory providing it does not
compromise Visa Europe mandated security features.
15 May 2013

10-13
10.3.M
Use of Colour Images on Visa Cards
10.3.M.1
Use of Colour Images on Consumer Visa Cards
10.3.M.1.a
Colour Image Restrictions on Consumer Visa Cards

Colour images on Consumer Visa Cards must not:
Compromise any of the required Card features specified in this chapter and the Visa Product
Brand Standards;
Result in non-acceptance or other problems at the Point-of-Transaction; and
Bear any olympic marks, logos, designation or authentication statements.
10.3.M.1.b
Colour Image Content Restrictions on Consumer Visa Cards

The appearance of any of the following on apparel, banners, signs and so on, in the foreground or
background of colour images is prohibited, including but not limited to:
Competitive marks as specified in the Visa Europe Operating Regulations;
Political statements, symbols, organisations or parties;
Religious statements, symbols, organisation or parties;
Materials or political imagery which are offensive to cultural or religious values;
Advertising or promotional material;
Branded products;
Copyright material;
Celebrities, musicians, public figures, athletes and so on;
Socially unacceptable groups;
Illegal groups;
Provocative or sexual materials;
Any photograph that may result in non-acceptance or other problems at the Point-ofTransaction;
Any subject or process that interferes with any required security feature of the Card; and
Any olympic marks, logos, designation, or authentication statements.
10.3.M.1.c
Issuer Responsibilities for Consumer Visa Cards with Colour Images

Issuers are responsible for administering the programs. The Issuer is liable for any public complaint as
a result of a photo/picture appearing on a Visa Card. If complaints are raised against an Issuer, or a Visa
Card is contested, the Issuer may lose the right to issue Cards using colour images.
10.3.M.1.d
Visa Responsibilities for Consumer Visa Cards with Colour Images

Visa Inc. or Visa Europe may require a Member to replace a Visa Card containing a colour image that
does not comply with the Visa Europe Operating Regulations.
10.3.M.2
Use of Colour Images on Specific Types of Consumer Visa Card
10.3.M.2.a
Use of Colour Images on Visa Gold CardsVisa Gold Picture Cards

For Visa Gold Cards issued inside the Territory, the product name Gold must appear in English or
local language equivalent on the front of a Visa Gold Card that bears a picture.
10.3.M.2.b
Use of Colour Images on Visa Platinum CardsVisa Platinum Picture Cards

For Visa Platinum Cards issued inside the Territory, the Product Name Platinum must appear in
English or local language equivalent on the front of a Visa Platinum Card that bears a picture.
10.3.M.2.c
Use of Colour Images on Visa Infinite Cards

Colour images must not be used on Visa Infinite Cards.
10.3.M.3
10-14
Use of Colour Images on Visa Commercial CardsVisa Picture Cards

This section describes the use of colour images on Visa Commercial Cards.

15 May 2013
10.3.M.3.a
Colour Image Content Restrictions on Visa Commercial Cards

The appearance of any of the following in the foreground or background of colour images, including
company logos and Corporate Imagery, is prohibited, including but not limited to:
Those items specified in Section 10.3.M.1.b; and
Any Trademark, logo or image that may result in non-acceptance or other problems at the
Point-of-Transaction.
See Section 10.3.N for restriction regarding the use of images of celebrities on Visa Commercial Cards.
10.3.M.3.b
Issuer Responsibilities for Visa Commercial Cards with Colour Images

Issuers are responsible for administering the programs. The Issuer is liable for any public complaint as
a result of a Trademark, logo or image appearing on a Visa Commercial Card. If complaints are raised
against an Issuer, or a Visa Commercial Card is contested, the Issuer may lose the right to issue Cards
using company logos or Corporate Imagery.
Issuers must ensure that all companies own any intellectual property rights to their submitted logo or
Corporate Imagery.
Use of logos or Corporate Imagery that do not belong to the company using the Visa Commercial Cards
must follow the co-branding rules, as specified in Section 10.2.E.1.
An Issuer must submit a list of company logos and Corporate Imagery used on Visa Commercial Cards
to Visa Europe on 1 April and 1 October each year.
10.3.M.3.c
Visa Rights for Visa Commercial Cards with Colour Images

Visa Europe may require a Member to replace a Visa Commercial Card containing a colour image that
does not comply with the Visa Europe Operating Regulations.
Visa Europe reserves the right to perform audits on an Issuers database of pictures and logos used to
produce Visa Commercial Cards.
10.3.M.4
Use of Colour Images Supplied by the Cardholder

With the prior approval of Visa Europe, a colour image supplied by the Cardholder (including, but not
limited to, a photograph of the Cardholder) may appear on the front of the Card issued inside the
Territory as part of the base card design.
All Cards that bear a colour image supplied by the Cardholder must comply with Section 10.3.M.1.
10.3.N
Use of Images of Celebrities on Visa Cards

The use of images of celebrities, famous people, musicians, public figures and athletes are permitted
on Visa Cards or Visa Commercial Cards with the following conditions:
Members must provide Visa Europe with evidence of who the celebrity is and that they have
the right to use the image on a Card design;
Members must indemnify Visa Europe from any loss or damage arising from the use of
imagery of celebrities on Visa Cards;
Imagery of religious or political figures are not permitted on Visa Cards;
Visa Europe reserves the right to refuse a Card design if Visa Europe management considers
that the imagery of celebrities has a negative impact to the Visa brand; and
Visa Europe reserves the right to request that a Card design using imagery of celebrities is
immediately withdrawn as a result of a public complaint or if Visa Europe considers there to
be a negative impact to the Visa brand.
15 May 2013

10-15
10.3.O
Use of Company Logos or Corporate Imagery on Visa Commercial Cards
10.3.O.1
Issuer Responsibilities for Visa Commercial CardsCompany Logos or Corporate Imagery

Issuers may permit companies, who are their customers, to place their company logos and/or
Corporate Imagery using picture card technology on Visa Commercial Cards as part of the base Card
design provided that those Cards are only issued to the employees of those companies.
Prior to issuing Visa Commercial Cards with company logos and/or Corporate Imagery, an Issuer must:
Inform Visa Europe of their intent to produce these Cards;
Submit a generic Card design to Visa Europe for approval; and
Submit the final design including company logo and/or Corporate Imagery to Visa Europe for
approval.
10.3.O.2
10.3.P
Content Requirements for Visa Commercial Cards with Colour ImagesCompany Logos or
Corporate Imagery
A design for a Visa Commercial Card bearing a company logo or Corporate Imagery on the front of the
Card must:
Have all security features in the core plastic of the Card;
Not bear any olympic marks, logos, designations or authenticating statements, unless
otherwise agreed with Visa Europe; and
Comply with the Visa Commercial Card design requirements, as specified in this chapter and
the Visa Product Brand Standards.
Use of Product Name on Visa Commercial Cards

With the exception of Visa Drive Cards, all Visa Commercial Cards must show a Product Name on the
front of the card. The Issuer must use one of the Product Names as specified in Table 10-5.
Table 10-5
10-16
Visa Commercial CardsProduct Names
Card Type
Visa Business
Visa Corporate
Visa Purchasing
Visa Classic
Card
Visa Business
Business
Business Card
Visa Commercial
Commercial
Commercial Card
Visa Corporate
Corporate
Corporate Card
Visa Commercial
Commercial
Commercial Card
Visa Company
Company
Company Card
Visa Purchasing
Purchasing
Purchasing Card
Visa Commercial
Commercial
Commercial Card
Visa
Electron
Card
Visa Business
Business
Business Card
Visa Business Electron
Visa Commercial
Not applicable
Not applicable

15 May 2013
Table 10-5
10.4
Visa Commercial CardsProduct Names (Continued)
Card Type
Visa Business
Visa Corporate
Visa Purchasing
Visa Gold
Card
Visa Business
Business
Business Card
Visa Commercial Gold
Visa Commercial
Commercial
Commercial Card
Visa Corporate
Corporate
Corporate Card
Visa Commercial
Commercial
Commercial Card
Visa Company
Company
Company Card
Visa Purchasing
Purchasing
Purchasing Card
Visa Commercial Gold
Visa Commercial
Commercial
Commercial Card
Visa
Platinum
Card
Visa Business
Business
Business Card
Visa Commercial Platinum
Visa Commercial
Commercial
Commercial Card
Visa Corporate
Corporate
Corporate Card
Visa Commercial
Commercial
Commercial Card
Visa Company
Company
Company Card
Not applicable
CARD DESIGN FOR VISA ELECTRON CARDS

The Visa Product Brand Standards are amended to include the following requirements for Visa Electron
Cards issued inside the Territory.
10.4.A
Embossing of Visa Electron Cards

Visa Electron Cards must not be embossed.
10.4.B
Use of Colours on Visa Electron Cards

Visa Electron Cards issued inside the Territory can be any colour except gold or gold-like colours,
including bronze or brass.
10.4.C
Use of Colour Images on Visa Electron Cards

Please refer to Section 10.3.M.
10.4.D
Personalization of Visa Electron Cards

Visa Electron Cards must be personalised using a Visa Europe-approved method.
10.4.D.1
Expiry Date and Cardholder Name on Visa Electron Cards

With the prior approval of Visa Europe, an Issuer may choose not to print the Cardholder Name and
expiry date on a Visa Electron Card.
10.4.D.2
Use of Card Verification Value 2 (CVV2) on Visa Electron Cards

If the full Account Number is displayed on a Visa Electron Card, an Issuer must indent-print a Card
Verification Value 2 on the back of that Visa Electron Card, as specified in the Visa Product Brand
Standards.
10.4.D.3
Printing of Account Number and Card Verification Value 2 on Visa Electron Cards
If the full Account Number is displayed on a Visa Electron Card, both the Account Number and Card
Verification Value 2 must be laser-engraved or indent-printed on the Card.
15 May 2013

10-17
10.4.E
Variance for SpainVisa Business Electron Card

Cards that are also Visa Business Cards issued in Spain.
Visa Business Electron Cards issued in Spain must:
Bear the Visa Brand Mark and the Dove Design hologram on the front of the Card;
Display the full Account Number on the front of the Card;
Have the ELECTRONIC USE ONLY legend in English and Spanish on the front of the Card;
Bear the Visa Brand Mark with Electron Identifier on the back of the Card;
Place the signature panel in the lower position on the reverse of the Card, as shown in the Visa
Product Brand Standards;
Comply with all other design requirements for Visa Business Cards; and
Not be embossed.
10.4.F
Variance for Spain and PortugalVisa Electron Gold Debit Cards

Cards that are both a Visa Gold Card and a Debit Card, and are issued inside Spain or Portugal:
10.4.F.1
Use of Colours on Visa Electron Gold Debit Cards

The front of the Card:
Must be metallic gold (all shades of metallic gold are acceptable);
May have a screen of black or white providing it does not dominate or cover more than 50%
of the face of the Card with solid black or white;
May include gold foil in the Card design, provided the Visa Europe-specified light-gold
background colour predominates;
May have a Trademark printed once in any colour; and
Must have all legends printed in Pantone1 MATCHING SYSTEM black.

The back of the Card:
Must be metallic gold (all shades of metallic gold are acceptable);
May have a screen of black or white providing it does not dominate or cover more than 50%
of the face of the Card with solid black or white;
May have a Trade Name or Mark printed once in any colour;
Must have all printed text in Pantone MATCHING SYSTEM black;
May bear Trademarks in any colour, expect as specified in the Visa Product Brand Standards;
and
Must comply with all the design requirements for Visa Electron Cards, as specified in the Visa
Product Brand Standards.
10.5
10.5.A
ELECTRONIC TECHNOLOGY ON CARDS

Overview
Each Visa Card and Visa Electron Card must bear a Magnetic Stripe and, optionally, may also bear a
Chip for the purpose of the electronic reading of cards.
10.5.B
Magnetic Stripe Technology
10.5.B.1
Orientation
The Magnetic Stripe must be on the back of a Card as specified in the Visa Product Brand Standards.
1.
10-18
Pantone, Inc.s check-standard trademark for colour reproduction and colour reproduction materials.

15 May 2013
10.5.B.2
Magnetic Stripe Encoding

Both track 1 and track 2 of a Magnetic Stripe on a Card must be encoded as specified in the Payment
The Magnetic Stripe on a Visa SimplyOne Card or a Visa Multichoice Card must be encoded with the
Visa Higher Priority Payment Application.
10.5.B.3
Card Verification Value

All Cards must be encoded with a Card Verification Value, as specified in the Payment Technology
Standards Manual.
10.5.C
Chip Card Technology
10.5.C.1
Placement
The Chip must:
Be on the front of the Card; and
Comply with the ISO Standard 78162, Reference Number SO/IEC 78162:1988 (E)
Identification on CardsIntegrated Circuit(s) Cards with ContactsPart 2: Dimensions and
Locations of the Contacts.
10.5.C.2
Chip Encoding and Personalization Requirements

An Issuer inside the Territory must use a Service Code beginning with 2 or 6 on all Chip Cards that
are EMV-Compliant and bear any of the Visa Brand Mark, the Visa Brand Mark with Electron Identifier,
or the Plus Symbol, as specified in both the:
EMV Integrated Circuit Card Specifications for Payment Systems; and
Visa Integrated Circuit Card Specifications.
10.5.C.2.a
An Issuer must ensure that the Payment Application encoded on a Magnetic Stripe must also be
facilitated by the Chip.
10.5.C.2.b
An Issuer must ensure that the Cardholder name encoded in a Chip, and the name encoded on a
Magnetic Stripe, must be the same as the name displayed on the Card.
10.5.C.2.c
All newly issued Chip Cards, and existing Chip Cards on renewal, that are EMV-Compliant must use
Chip Card Verification Value (iCVV) as part of the Magnetic-Stripe Image, as defined in the Payment
10.5.C.2.d
If a Chip Card is being used to facilitate access to non-Visa Products and Services, the Issuer of that
Chip Card must ensure that the:
Services do not compromise the security or functional integrity of the applications that provide
payment service options and controls to Issuers of Chip Cards that are not available using
Magnetic Stripe technology;
Additions of these services are managed and controlled by that Issuer; and
Issuer indemnifies Visa Inc. and Visa Europe from any and all Claims and losses resulting from
the non-Visa Products and Services facilitated by that Chip Card.
10.5.C.2.e
If the effective date of a Payment Application is encoded in a Chip, the month of that effective date
must be the same as the month of the VALID FROM date displayed on the Card, if that Card bears a
VALID FROM date.
The expiry date contained in a Chip on a Card must be the same as the expiry date encoded on the
Magnetic Stripe and displayed on that Card.
The expiry date of a payment application for services on a Card must not exceed the expiry date of the
Payment Application on that Card.
15 May 2013

10-19
10.5.C.2.f
The expiry date displayed on a Card must not be later than the expiry date of the Issuer's Public Key,
or, in the case of a Chip Card, any other security feature containing an expiry date in the Chip.
10.5.C.2.g
Where a Card contains a Chip, the following information on the Magnetic Stripe must also be encoded
in that Chip:
Track 2 information (with the exception of Card Verification Value (CVV) data where instead
Integrated Card Verification Value (iCVV) data must be used); and
The Cardholder name from track 1 (other track 1 discretionary data is optional).
10.6
10.6.A
CARD APPROVAL AND PRODUCTION

Approval Process
A Member must submit its proposed designs for all Cards to Visa Europe for approval:
Prior to production of such Cards; and
Each time the design for such Cards is changed.

A Member must submit proposed designs for Reference Cards and Screen Images to Visa Europe for
written approval prior to production and issuance inside the Territory.
10.6.B
Approval of First Production-Run Sample

An Issuer must provide Visa Europe with one sample Card and obtain approval for each unique Card
design in one of the following ways:
Provide Visa Europe with one first production-run sample Card prior to issuance; and
Submit a completed Card Design Member Self-Certification Form for the appropriate product.
A Member that issues Cards without obtaining approval as specified in this section is subject to the
fines and penalties specified in Section 1.6.D.
10.6.C
Card Reproduction Requirements

A Member must:
Ensure that its Cards comply with the standards specified in the
Visa Product Brand Standards; and
Not display a reproduction of a Card to indicate acceptance of Visa Products and Services at
the Point-of-Transaction.
10.6.D
Card Manufacturer Requirements

An Issuer must ensure that all Cards are produced by an Approved Manufacturer. All Cards issued or
reissued must conform with the specifications in the Visa Product Brand Standards.
An Issuer providing a Reference Card may use a non-Approved Manufacturer for Reference Card
production.
Issuers are not limited to traditional plastic materials (for example, may use paper, electronic imagery
and so on).
10-20

15 May 2013
Exhibits
RISK
Exhibit 1A
Exhibit 1B
Exhibit 1C
Exhibit 1F
Lost or Stolen Card Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A - 4

Exception File Update Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A - 5
Recovered Card Advice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A - 6
Recovered Counterfeit Card Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A - 7
DISPUTE RESOLUTION
Exhibit 2E
Exhibit 2E-1
Exhibit 2E-2
Exhibit 2E-3
Exhibit 2E-4
Exhibit 2E-5
Exhibit 2E-6
Exhibit 2E-1
Exhibit 2E-2
Exhibit 2E-3
Exhibit 2E-4
Exhibit 2E-5
Exhibit 2E-6
Exhibit 2F
Exhibit 2G
Exhibit 2J
Exhibit 2K
Exhibit 2L
Exhibit 2M
Exhibit 2N
Exhibit 2O
Exhibit 2P
Dispute Resolution Forms - Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A - 9

Issuer Chargeback Form - Request for Information . . . . . . . . . . . . . . . . . . . . . . A - 11
Issuer Chargeback Form - Fraud . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A - 12
Issuer Chargeback Form - Authorization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A - 13
Issuer Chargeback Form - Processing Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A - 14
Issuer Chargeback Form - Cancelled/Returned . . . . . . . . . . . . . . . . . . . . . . . . . A - 15
Issuer Chargeback Form - Non-Receipt Goods/Services . . . . . . . . . . . . . . . . . A - 16
Acquirer Representment Form - Request for Information . . . . . . . . . . . . . . . . . A - 17
Acquirer Representment Form - Fraud . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A - 18
Acquirer Representment Form - Authorization . . . . . . . . . . . . . . . . . . . . . . . . . . A - 19
Acquirer Representment Form - Processing Error . . . . . . . . . . . . . . . . . . . . . . A - 20
Acquirer Representment Form - Cancelled/Returned . . . . . . . . . . . . . . . . . . . . A - 21
Acquirer Representment Form - Non-Receipt Goods/Services . . . . . . . . . . . .A - 22
Summary of Unauthorized Telephone Service Transactions . . . . . . . . . . . . . .A - 23
Unauthorized Signature - Issuer Certification . . . . . . . . . . . . . . . . . . . . . . . . . . A - 24
Summary of Arbitration Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A - 25
Summary of Compliance Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A - 26
BASE II Record Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A - 27
Visa Europe Clearing and Settlement Record Requirements . . . . . . . . . . . . . A - 39
Pre-Arbitration Attempt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A - 51
Pre-Compliance Attempt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A - 52
Cardholder Dispute Resolution Request Form . . . . . . . . . . . . . . . . . . . . . . . . . . .A - 53
AUTHORIZATION
Exhibit 3A
Exhibit 3B
Exhibit 3C
Exhibit 3D
Exhibit 3E
15 May 2013
Required Message Content for VisaNet Financial Transactions . . . . . . . . . . .A - 55

Required Message Content for VisaNet Authorization Requests . . . . . . . . . A - 63
Required Message Content for Visa Europe Systems Financial
Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A - 75
Required Message Content for Visa Europe Systems
Authorization Requests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A - 84
Certification of Special Authorization Representment Amount . . . . . . . . . . A - 98

A-1
Exhibits - List
BIN
Exhibit 4A
Exhibit 4A
Exhibit 4B
Exhibit 4B
Exhibit 4D
Exhibit 4E
Exhibit 4E
Exhibit 4F
Exhibit 4F
Exhibit 4G
Exhibit 4I
Exhibit 4J
BIN License Agreement Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A - 100

BIN License Agreement Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A - 104
Change of BIN Licensee / User Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . A - 108
Change of BIN Licensee / User Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A - 110
Member Portfolio Sale Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A - 112
Release of BIN Form Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A - 113
Release of BIN Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A - 115
Visa Interchange Directory Update Form Instructions . . . . . . . . . . . . . . . . A - 117
Visa Interchange Directory Update Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A - 121
Global Customer Assistance Services (GCAS) Card Issuer
Information Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A - 127
Stand-In Emergency Services Processing Form . . . . . . . . . . . . . . . . . . . . . . . . .A - 128
Emergency Service Location Form VISA 911 . . . . . . . . . . . . . . . . . . . . . . . . . . . .A - 129
LICENSE/AGREEMENT
Exhibit 5A
Exhibit 5B
Visa System Letter of Agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A - 131

Licensed Software and Designated Computers . . . . . . . . . . . . . . . . . . . . . . . . .A - 132
TRANSACTION RECEIPTS
Exhibit 7A
Exhibit 7I
Exhibit 7J
Exhibit 7K
80-Column Cash Disbursement Transaction Receipt . . . . . . . . . . . . . . . . . . A - 134

Electronic Transaction Receipt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A - 135
Manual Transaction Receipt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A - 138
Electronic Commerce Transaction Receipt . . . . . . . . . . . . . . . . . . . . . . . . . . . . A - 142
EMV LIABILITY SHIFT

Exhibit 8A
Exhibit 8B
Visa Europe EMV Liability Shift Flow Diagram . . . . . . . . . . . . . . . . . . . . . . . . A - 144

Visa Europe EMV Liability Shift Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . A - 145
PROXIMITY PAYMENTS
Exhibit 9A
Exhibit 9B
A-2
Visa Contactless Payment Specification Data Field Descriptions . . . . . . . . A - 148

Visa Mobile Contactless Payment Specification Data Field Descriptions . A - 149

15 May 2013
RISK
RISK
Exhibit 1A
Exhibit 1B
Exhibit 1C
Exhibit 1F
15 May 2013
Lost or Stolen Card Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A - 4

Exception File Update Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A - 5
Recovered Card Advice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A - 6
Recovered Counterfeit Card Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A - 7

A-3
RISK Exhibit 1A
Exhibit 1A
Lost or Stolen Card Report

GENERAL INFORMATION
Date of Report:
Attention:
Time of Report:
Date Fax Received:

Card Type:
Lost
Business
Stolen
Classic
Visa Electron Card
Corporate
Gold/Premier
Purchasing
Visa Infinite
If Account Number Unavailable, List Isssuer:
CARDHOLDER INFORMATION
Account Number:
Cardholder
Name:
First:
Middle:
Last:
Billing Address/City/State/Postal Code/Country:
Home Phone Number:
Temporary Phone Number:
CARDHOLDER IDENTIFICATION INFORMATION

Place of Loss/Theft:
Date of Loss/Theft:
Circumstances of Loss/Theft:
ID Number:
ID Type:
Number of
Cards Issued:
Date of Birth:
Number of
Cards Missing:
ADDITIONAL CARDHOLDER INFORMATION

Last Purchase Date:
Cardholder advised to confirm loss in writing?
Yes
No
Cardholder advised not to use Card with same number?
Yes
No
EMERGENCY SERVICE REQUEST INFORMATION

Emergency Services Requested?
Yes
No
NOTIFICATION INFORMATION
Issuer Notified?
Spoke To:
Yes
No
Date:
By:
Center Number (BIN):
Time:
Phone/Telex/Fax:
GCAS INFORMATION ONLY
A-4
Date Fax Received:
By:
Time:
Verification Number:
Advised of verification number?
Yes
No
Operator Number:
BASE Blocked?
Yes
No

15 May 2013
RISK Exhibit 1B
Exhibit 1B
Exception File Update Form

Exception File Transaction Request
UPD CODES: 1 = Add, 2 = Change, 3 = Delete
ACTION CODES:
04 Pick Up Card
05 Do Not Honour
07 Pick Up Card / Special Attention
41 Lost Card / Pick Up
43 Stolen Card / Pick Up
REGION CODES:
The account will not be included in any bulletins
Asia
CEMEA
Canada
Europe
Latin America
PURGE DATE: (Year / Month / Day)
UPD CODE
ACCOUNT NUMBER
PURGE DATE
ACTION DATE
REGION
Information must be typed for processing.

Completed by:
Fax:
Phone Number:
Submittal Date: (Month / Day / Year)
15 May 2013

A-5
RISK Exhibit 1C
Exhibit 1C
Recovered Card Advice
Date:
Issuer:
BIN:
Acquirer:
BIN:
Recovered Card Account Number:

Recovery Notification (Date and Time):
Method of Recovery Notification:
Reason for Recovery:
Amount of Reward Paid to Merchant or Teller:
Total Amount of Fee Collection:
Fee Collection Input Date:
A-6

15 May 2013
RISK Exhibit 1F
Exhibit 1F
Recovered Counterfeit Card Notification
Date:
Issuer:
Acquirer:
BIN:
BIN:
Account Number on Card:
Method of Recovery:
Reason for Recovery:
Was Card recovered by law enforcement?:
Yes
No
If yes:
Name and Address:
Name of Member Contact:
Phone:
Fax:
INSTRUCTIONS
Cut card horizontally.
Do not damage Magnetic Stripe, hologram or embossed number.
Please return the completed form with recovered Counterfeit Card within 10 calendar days of receipt to:
Visa Europe
PO Box 39662
London W2 6WH
United Kingdom
Visa Europe Use Only:

Date:
Reviewed by:
15 May 2013

A-7
DISPUTE RESOLUTION
DISPUTE RESOLUTION
DISPUTE RESOLUTION
Exhibit 2E
Exhibit 2E-1
Exhibit 2E-2
Exhibit 2E-3
Exhibit 2E-4
Exhibit 2E-5
Exhibit 2E-6
Exhibit 2E-1
Exhibit 2E-2
Exhibit 2E-3
Exhibit 2E-4
Exhibit 2E-5
Exhibit 2E-6
Exhibit 2F
Exhibit 2G
Exhibit 2J
Exhibit 2K
Exhibit 2L
Exhibit 2M
Exhibit 2N
Exhibit 2O
Exhibit 2P
A-8
Dispute Resolution Forms - Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A - 9

Issuer Chargeback Form - Request for Information . . . . . . . . . . . . . . . . . . . . . . A - 11
Issuer Chargeback Form - Fraud . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A - 12
Issuer Chargeback Form - Authorization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A - 13
Issuer Chargeback Form - Processing Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A - 14
Issuer Chargeback Form - Cancelled/Returned . . . . . . . . . . . . . . . . . . . . . . . . . . A - 15
Issuer Chargeback Form - Non-Receipt Goods/Services . . . . . . . . . . . . . . . . .A - 16
Acquirer Representment Form - Request for Information . . . . . . . . . . . . . . . . . A - 17
Acquirer Representment Form - Fraud . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A - 18
Acquirer Representment Form - Authorization . . . . . . . . . . . . . . . . . . . . . . . . . . A - 19
Acquirer Representment Form - Processing Error . . . . . . . . . . . . . . . . . . . . . . . A - 20
Acquirer Representment Form - Cancelled/Returned . . . . . . . . . . . . . . . . . . . . A - 21
Acquirer Representment Form - Non-Receipt Goods/Services . . . . . . . . . . . A - 22
Summary of Unauthorized Telephone Service Transactions . . . . . . . . . . . . . . A - 23
Unauthorized Signature - Issuer Certification . . . . . . . . . . . . . . . . . . . . . . . . . . A - 24
Summary of Arbitration Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A - 25
Summary of Compliance Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A - 26
BASE II Record Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A - 27
Visa Europe Clearing and Settlement Record Requirements . . . . . . . . . . . . . A - 39
Pre-Arbitration Attempt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A - 51
Pre-Compliance Attempt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A - 52
Cardholder Dispute Resolution Request Form . . . . . . . . . . . . . . . . . . . . . . . . . . A - 53

15 May 2013
DISPUTE RESOLUTION Exhibit 2E
Exhibit 2E
Dispute Resolution Forms - Instructions

Chargeback/Representment Documentation Transmittal
Use these forms for Chargebacks and for Representments to Chargebacks to provide the opposing
Member with information about the dispute. These forms must be completed and sent each time
supporting documents for a Chargeback or Representment are provided to the opposing Member. For
some Chargeback reason codes, a Member Message Text may be used in lieu of this form.
Always complete the Member Information, Cardholder Information, Transaction Information and
Member Contact Information sections of the form. Complete the Chargeback Reason and
Representment Reason sections as follows:
For first Chargebacks, check the appropriate Chargeback reason code and convey all the
relevant information about the dispute in the fields provided. Some fields may apply to more
than one Chargeback reason code in the dispute group
For Representments, indicate the Chargeback reason code that was received, the Receipt Date
of the Chargeback and convey all the relevant information about the Representment in the
fields provided. Some fields may apply to more than one Chargeback reason code in the
dispute group
If the Chargeback reason code is changed at pre-Arbitration, the Issuer must send the Acquirer the
required information and any supporting documentation required for the new reason code. The Issuer
may change its reason code only if the change is based on new information provided by the Acquirer
upon Representment.
For both Chargebacks and Representments, if further explanation is necessary, use the Additional
Information section provided on each form. Members may attach additional pages to the form if
necessary.
Always complete the estimated Input Date/Settlement Date. The Input Date is the outgoing Edit
Package run date. The Settlement Date is the Value provided in Field 15 of the Single Message System
Transaction. This date may be used by the Receiving Member to match the documentation with the
related Single Message System or, Visa Europe Clearing and Settlement Service or BASE II
transmission.
Attach related documentation to this transmittal and send to the Receiving Member through the
Electronic Documentation Transfer Method.
Visa Europe recommends that Members always provide all documentation and information that best
support their case.
Table A-1
15 May 2013
Dispute Resolution Forms
To BIN
This field must contain the unique six-digit number assigned by Visa Europe to
the Receiving Member or Processor
From BIN
This field must contain the unique six-digit number assigned by Visa Europe to
the Sending Member or Processor
Chargeback Reference
Number
If used, this field must contain a unique six-digit number assigned by the
Issuer to identify the source of the Chargeback. If present, the Acquirer must
return the same number in any Representment
Account Number
The Account Number field must contain the Account Number. If the Account
Number exceeds 16 digits, the Account Number extension field must be used.
If the Account Number consists of fewer than 16 digits, the field must be zerofilled to the right of the Account Number
Cardholder Name
This field may contain the name of the Cardholder that appears on the Card

A-9
DISPUTE RESOLUTION Exhibit 2E
Table A-1
Dispute Resolution Forms (Continued)
Acquirer Reference Number
The Acquirer Reference Number, as shown in the original Presentment, must

be included in all Chargebacks, Retrieval Requests and Representments.
Visa Europe Clearing and Settlement Service and BASE II: This field must
contain the 23-digit identification number assigned to the record in the first
Presentment and must be included in the Clearing Record for each Transaction
processing cycle. The Acquirer Reference Number consists of the following:
Position 1: Format Code
Position 2-7: BIN
Position 8-11: Endorsement Date (YDDD)
Position 12-22: Film Locator Number
Position 23: Check digit
If multiple Telephone Service Transactions are charged back in a single
Chargeback record, the Acquirer Reference Number must be from the
Transaction with the earliest Endorsement Date.
Single Message System: This field must contain the 24-digit Acquirer
Reference Number or Tracing Data in the following positions:
Position 1-6: The same information as that contained in the Acquiring
Institution ID field of the V.I.P. System record or the Visa Europe
Authorization Service record
Position 7-10: Transaction Date (YDDD)
Position 11-18: Locator Number
Position 19-24: Systems Trace Audit Number
MCC (Merchant Category

Code)
This field must contain the appropriate four-digit Merchant Category Code, as
specified in Appendix B, Merchant Data Standards
Merchant Name
This field must contain the same name as the Merchant or Acquirer name (for
Cash Disbursements) appearing on the Transaction Receipt. It should be the
doing business as (DBA) name of the Merchant or Member or a name more
recognised to Cardholders. It must consist of no more than 25 Roman alphabet
characters.
Merchant Location
The location, in Roman alphabet letters, of the Merchant Outlet or Member

location where the Transaction occurred. City names that contain more than
13 characters must be abbreviated. Visa Europe may grant a variance for this
requirement upon receipt of written request.
Transaction Date
The Transaction Date is the actual date on which a Transaction occurred. It is

classified as the purchase date in the Visa Europe Clearing and Settlement
Service and BASE II. The Transaction Date must be expressed as a six-digit
code in the format MMDDYY.
Processing Date
The Processing Date is the date (based on Greenwich Mean Time) on which a
Member submits the Interchange Data to, and the data is accepted by, a Visa
Interchange Centre. Equivalents to the Processing Date are:
In the Visa Europe Clearing and Settlement Service and BASE II, the
Processing Date; and
In the Single Message System, the Settlement Date.
The Processing Date must be expressed as a six-digit code in the format
MMDDYY.
A-10
Transaction Amount
On the Issuer Chargeback Form, this field must contain the actual billed
amount in the Billing Currency.
On the Acquirer Representment Form, this field must contain the original
Presentment amount in the Transaction Currency or the Chargeback amount
received in the Settlement Currency.
Disputed Amount
This field must contain the actual disputed amount, if different to the
Transaction Amount.

15 May 2013
DISPUTE RESOLUTION Exhibit 2E-1
Exhibit 2E-1
Effective until 12 October 2012, Issuer Chargeback Form - Request for Information
MEMBER INFORMATION
To BIN:
From BIN:
Chargeback Reference Number:
(if used)
Account Number:
Cardholder Name (optional):

TRANSACTION INFORMATION
Acquirer Reference Number:
MCC:
Transaction ID:
Merchant Name:
Merchant Location:
Transaction Date (MMDDYY):
Processing Date (MMDDYY):
Transaction Amount:
Disputed Amount:
(In Billing Currency)
(If different from Transaction Amount)
CHARGEBACK REASON CODE
Check the reason code and provide all information that applies 1.
Request ID Number:
60 - Illegible Fulfillment
Illegible Account Number or Amount on Transaction Receipt or Substitute Transaction Receipt

75-Transaction Not Recognised
Request Date (MMDDYY) (if applicable):
Information Not Recognised:

Transaction Amount
Merchant Location
Merchant Name
Other (must specify):
Transaction Date
MEMBER CONTACT INFORMATION
Contact Name:
Phone Number:
Fax Number:
E-mail Address (optional):
Please include the country and city code with the telephone and fax numbers, if appropriate and if known.
Additional information (Use an additional sheet if necessary):
1. Refer to the Visa Europe Operating Regulations for complete Chargeback requirements.
By completing this form, you assert that the information included is accurate to the best of your knowledge.
15 May 2013

A-11
Exhibit 2E-2
Effective until 12 October 2012, Issuer Chargeback Form - Fraud

MEMBER INFORMATION
To BIN:
From BIN:
(if used)
Account Number:
MCC:
Transaction ID:
Merchant Name:
Merchant Location:
Transaction Amount:
Disputed Amount:
57 - Fraudulent Multiple Transaction
Providing copy of Cardholder letter
Providing copies of Transaction Receipts (if received)
Providing Cardholder's copy of acknowledged Transaction Receipt (if Transaction not processed)
62 - Counterfeit Transaction
Providing copy of Cardholder letter
Issuer certifies that CVV was encoded on the Card in question
Issuer certifies that it was a participant of the Card Verification Service at the time of Authorization
81 - Fraud - Card-Present Environment (indicate the Chargeback condition)
Cardholder did not authorize Transaction
Fictitious Account Number and no Authorization obtained
No such Card and no Authorization obtained
Providing copy of Cardholder letter and Transaction Receipts (if received)
Providing required data for batched Magnetic-Stripe Reading Telephone Transactions
Issuer certifies Card is a PIN-Preferring Chip Card
83 - Fraud - Card-Absent Environment (indicate the Chargeback condition)
Cardholder did not authorize Transaction
Fictitious Account Number and no Authorization obtained
No such Card and no Authorization obtained
Providing copy of Cardholder letter and Transaction Receipts (if received)
Providing required data for batched Telephone Service Transactions
93 - Fraud - Merchant Fraud Performance Program
Transaction identified by Merchant Fraud Performance Program (MMDDYY)
If Retrieval Request(s) was/were not fulfilled or the Fulfilment was improper, provide
the following information (not required if provided in MMT) Request Date (MMDDYY):

Contact Name:
Phone Number:
Fax Number:
A-12

15 May 2013
Exhibit 2E-3
Effective until 12 October 2012, Issuer Chargeback Form - Authorization

MEMBER INFORMATION
To BIN:
From BIN:
(if used)
Account Number:
MCC:
Transaction ID:
Merchant Name:
Merchant Location:
Transaction Amount:
Disputed Amount:
70 - Card Recovery Bulletin or Exception File
Account Number listed on Card Recovery Bulletin (MMDDYY):
CRB Region:
Account Number listed on Exception File (MMDDYY):

71- Declined Authorization
Authorization Request received Decline Response (MMDDYY):
Certification that approved Transaction was counterfeit and both the initial and subsequent Authorization Requests included the following
identical data: Account Number, Transaction Date, Transaction Amount and Merchant identification
Decline Response provided through International Automated Referral Service
Account Number:
Date (MMDDYY):
Time:
Issuer Response:
Amount:
72 - Authorization
Authorization required but not obtained
Transaction exceeds authorized amount or allowed percentage (explain):
Non-matching Merchant Category Code in either the V.I.P. System Authorization message or Visa Europe Authorization Service
Authorization message and Clearing Record
Merchant Category Code in V.I.P. System Authorization Message:
Merchant Category Code in Clearing Record:
78 - Service Code Violation

Contact Name:
Phone Number:
Fax Number:
15 May 2013

A-13
Exhibit 2E-4
Effective until 12 October 2012, Issuer Chargeback Form - Processing Error

MEMBER INFORMATION
To BIN:
From BIN:
(if used)
Account Number:
MCC:
Transaction ID:
Merchant Name:
Merchant Location:
Transaction Amount:
Disputed Amount:
74 - Late Presentment
Account Status:
(if processed within 180 days of Transaction Data)
Counterfeit
Account Problem
Account Closed
Other Fraud
Presentment more than

180 days from Transaction
Date
76 - Incorrect Currency or Transaction Code or Domestic Transaction Processing Violation

Currency on Transaction Receipt is:
Currency processed through the Visa System was:
Country where Transaction occurred:

Credit posted as debit
Debit posted as credit
Country processed through the Visa System was:

Purchase posted as cash
Cash posted as purchase
Cardholder not advised that Dynamic Currency Conversion would occur, or refused the choice of paying in the Merchant's
local currency
77 - Non-Matching Account Number and no Authorization obtained
80 - Incorrect Transaction Amount or Account Number
Correct Transaction Amount is:
Addition or Transposition Error, correct amount is:
Transaction Amount altered from:
to:
Account Number Incorrect
82 - Duplicate Processing
First Acquirer Reference Number or Tracing Data (23 or 24 digits):
86 - Paid by Other Means
Providing proof that Merchant received payment by other means (cash, cheque or other payment card)
Issuer certifies that Cardholder attempted to resolve with Merchant
96 - Transaction Exceeds Limited Amount

Contact Name:
Phone Number:
Fax Number:
A-14

15 May 2013
Exhibit 2E-5
Effective until 12 October 2012, Issuer Chargeback Form - Cancelled/Returned

MEMBER INFORMATION
To BIN:
From BIN:
(if used)
Account Number:
MCC:
Transaction ID:
Merchant Name:
Merchant Location:
Transaction Amount:
Disputed Amount:
41 - Cancelled Recurring Transaction
Transaction cancelled (MMDDYY):
Acquirer/Merchant notified account closed (MMDDYY):
Previously charged back (MMDDYY):
53 - Not as described or Defective Merchandise

Merchandise/service not as described (Provide details)
Merchandise defective or damaged (Provide details)
Merchandise counterfeit
(Provide details and explanation of current location):
Merchandise returned/service
cancelled on (MMYYDD):
Merchandise received/Cardholder received held notification
(MMYYDD):
Name of shipping company:

(if available)
Invoice/tracking number:
(if applicable)
Merchant received merchandise (MMDDYY) (if applicable)

85 - Credit Not Processed
Providing copy of Credit Transaction Receipt or voided
Transaction Receipt not processed
Merchant received merchandise

(MMDDYY):
Merchandise returned or service cancelled (circle as

applicable) (MMDDYY):
(if available)
(if available):
Timeshare cancelled (MMDDYY):

Cancellation code (provide details if
code is unavailable):
Reservation cancelled (MMDDYY):

Advance Deposit cancelled (MMDDYY):
Merchant billed a No Show Transaction for more than a one night stay
Merchant failed to accept cancellation or provide cancellation code
Cardholder not informed of cancellation policy

Alternate accomodation provided no credit issued
Reservation was made within 72 hours of arrival date and cancelled

prior to 18h00
MEMBER CERTIFICATION
Issuer certification required 1.

Contact Name:
Phone Number:
Fax Number:
15 May 2013

A-15
Exhibit 2E-6
Effective until 12 October 2012, Issuer Chargeback Form - Non-Receipt Goods

Services
MEMBER INFORMATION
To BIN:
From BIN:
(if used)
Account Number:
MCC:
Transaction ID:
Merchant Name:
Merchant Location:
Transaction Amount:
Disputed Amount:
30 - Services Not Provided or Merchandise Not Received
Merchant unwilling or unable to provide service(s)
Date services were to be provided (if applicable):
(MMDDYY)
Cardholder attempted to resolve with Merchant or Merchant's liquidator

Merchandise or ticket not received by agreed date (MMDDYY, if applicable):
Merchandise or ticket not received at agreed location (specify, if applicable):
90 - Non-receipt of Cash or Load Transaction Value at ATM or Load Device
Cash or Load Value not received
Partial cash or Load Value received (Amount received):

Contact Name:
Phone Number:
Fax Number:
A-16

15 May 2013
Exhibit 2E-1
Effective until 12 October 2012, Acquirer Representment Form - Request for

Information
MEMBER INFORMATION
To BIN:
From BIN:
(if used)
Account Number:

MCC:
Transaction ID:
Merchant Name:
Merchant Location:
Transaction Amount:
Disputed Amount:
REPRESENTMENT REASON CODE
1. Credit or Reversal Processed (MMDDYY):

2. Chargeback Conditions Not Met (Specify reason):
Remedy for Chargeback:
Request ID Number:
60 - Illegible Fulfillment
Providing Transaction Receipt with legible
Account Number
75 - Transaction Not Recognised
Providing Transaction Receipt with legible

Transaction Amount
Fulfilment Date (MMDDYY):
(if applicable)
Providing additional information or Transaction data not rquired in the Clearing Record
Contact Name:
Phone Number:
Fax Number:
15 May 2013

A-17
Exhibit 2E-2
Effective until 12 October 2012, Acquirer Representment Form - Fraud

MEMBER INFORMATION
To BIN:
From BIN:
(if used)
Account Number:
MCC:
Transaction ID:
Merchant Name:
Merchant Location:
Transaction Amount:
Disputed Amount:
3. Remedy for Chargeback:
57 - Fraudulent Multiple Transactions
Providing evidence that fraudulent multiple Transactions did not occur
Transactions were key-entered or chip-initiated and online or offline PIN obtained
Providing evidence that Transaction(s) represent valid delayed or amended charges
62 - Counterfeit Transaction
Authorization date (MMDDYY):
Code:
POS Entry Mode code:
Authorization message contained all data elements for EMV-Online Card Authentication Cryptogram
Transactions were key-entered or Chip-initiated, offline-authorized
Acquirer certifies that it was a Card Verification Service participant at the time of Authorization
81 - Fraud - Card-Present Environment
Providing evidence of an imprint and signature or PIN
Providing evidence that Transaction was Chip-initiated with PIN or Cardholder Certificate
Providing internal record for below floor limit Transaction proving Magnetic-Stripe read or Chip-initiated with PIN or signature
Providing Referral Authorization record proving Magnetic-Stripe read or Chip-initiated within 24 hours of Transaction,
Automated Referral Service log, and evidence of signature or PIN
Acquirer certifies that the Point-of-Transaction Terminal is Chip and PIN capable
83 - Fraud - Card-Absent Environment
Providing evidence of an imprint and signature or PIN
Providing evidence Transaction authorized with Cardholder Authentication Verification Value and Authentication Identifier
Providing evidence that Transaction was authorized through the Emergency Payment Authorization Service
93 - Fraud - Merchant Fraud Performance Program
Transaction was previously charged back
(MMDDYY) for reason code:

Contact Name:
Phone Number:
Fax Number:
A-18

15 May 2013
Exhibit 2E-3
Effective until 12 October 2012, Acquirer Representment Form - Authorization

MEMBER INFORMATION
To BIN:
From BIN:
(if used)
Account Number:
MCC:
Transaction ID:
Merchant Name:
Merchant Location:
Transaction Amount:
Disputed Amount:
70 - Card Recovery Bulletin or Exception File
Account Number not listed on Card Recovery Bulletin or Exception File on Transaction Date
Car rental, check-in date or embarkation date:
(MMDDYY)
(MMDDYY)
Providing evidence Transaction was Chip-initiated and offline-authorized

71 - Declined Authorization
Providing Authorization log to demonstrate Authorization not declined or Certification of Special Authorization
Representment Amount (Exhibit 3E)
Transaction Date:
(MMDDYY) not
(MMDDYY)
72 - No Authorization
Providing Certification of Special Authorization Representment Amount (Exhibit 3E)
73 - Expired Card
Providing evidence to demonstrate Card was not expired on the Transaction Date, check-in, rental or embarkation date
78 - Service Code Violation
Providing evidence to demonstrate Service Code is valid
If Authorization was obtained, provide: Authorization Date:
(MMDDYY), Authorization Code:

Contact Name:
Phone Number:
Fax Number:
By completing this for, you assert that the information included is accurate to the best of your knowledge.
15 May 2013

A-19
Exhibit 2E-4
Effective until 12 October 2012, Acquirer Representment Form - Processing Error

MEMBER INFORMATION
To BIN:
From BIN:
(if used)
Account Number:
MCC:
Merchant Name:
Merchant Location:
Transaction ID:
Transaction Amount:
Disputed Amount:
74- Late Presentment
Providing Transaction Receipt with Transaction Date to disprove late presentment
76 - Incorrect Currency or Transaction Code or Domestic Transaction Processing Violation
Providing evidence to demonstrate Transaction code is correct
Providing evidence to demonstrate Transaction Country is correct
Providing evidence to demonstrate Transaction Currency is correct
Providing evidence to demonstrate Transaction occurred at military base, embassy or consulate
Certifying that Merchant is registered to offer Dynamic Currency Conversion
Providing evidence to demonstrate that Dynamic Currency Conversion was properly offered and applied
77 - Non-Matching Account Number
Providing legible Transaction Receipt to demonstrate Account Number processed correctly
Authorization Date (MMDDYY)
Authorization Code
80 - Incorrect Transaction Amount or Account Number

Providing Transaction Receipt or other record to prove Transaction Amount correct or unaltered
Merchant legally permitted or required to alter amount
Providing evidence to demonstrate Account Number correct
82 - Duplicate Processing
Providing evidence to demonstrate separate Transactions
Providing proof that time of call for each Magnetic-Stripe Telephone call differs
86 - Paid by Other Means
Providing evidence to prove Merchant did not receive payment by other means
96 - Transaction Exceeds Limited Amount
Providing evidence to demonstrate Transaction not Cardholder-Activated Transaction Type A or B
Providing evidence Transaction did not exceed amount
Transaction was for In-Transit Service

Contact Name:
Phone Number:
Fax Number:
A-20

15 May 2013
Exhibit 2E-5
Effective until 12 October 2012, Acquirer Representment Form - Cancelled/

Returned
MEMBER INFORMATION
To BIN:
From BIN:
(if used)
Account Number:
MCC:
Transaction ID:
Merchant Name:
Merchant Location:
Transaction Amount:
Disputed Amount:
41 - Cancelled Recurring Transaction
No previous Chargeback
Issuer did not provide notification that account is closed
53 - Not as described or Defective Merchandise
Providing evidence to prove service or merchandise correctly described
Providing evidence to prove merchandise not defective
Returned merchandise not received
Providing evidence of used portion of merchandise/service
Providing evidence to prove merchandise not counterfeit
85 - Credit Not Processed

Providing evidence of proper disclosure of return/cancellation policy provided at time of Transaction
Providing evidence that timeshare Transaction not cancelled within the 14-day period
Returned merchandise not received
Providing evidence of used portion of merchandise
Cancellation code invalid (provide explanation)

Contact Name:
Phone Number:
Fax Number:
15 May 2013

A-21
Exhibit 2E-6
Effective until 12 October 2012, Acquirer Representment Form - Non-Receipt

Goods/Services
MEMBER INFORMATION
To BIN:
From BIN:
(if used)
Account Number:
MCC:
Transaction ID:
Merchant Name:
Merchant Location:
Transaction Amount:
Disputed Amount:
30 - Services Not Provided or Merchandise Not Received
Documents to prove Cardholder received services
Documents to prove Cardholder or authorised person received merchandise or ticket on agreed date or at agreed location
(as applicable)
Date merchandise shipped (MMDDYY):
(if available)
(if available)
Date merchandise received (MMDDYY):
(if available)
Name of person who signed for the package
(if available)
90 - Non-Receipt of Cash or Load Transaction Value at ATM or Load Device

Providing copy of Transaction Record with required data in English or English translation to prove cash or Load Value
disbursed correctly

Contact Name:
Phone Number:
Fax Number:
A-22

15 May 2013
DISPUTE RESOLUTION Exhibit 2F
Exhibit 2F
Summary of Unauthorized Telephone Service Transactions

INSTRUCTIONS: Use this form to detail individual Transaction data for multiple unauthorized telephone service Transactions charged
back for Chargeback reason code 81, "Fraud - Card-Present Environment", or Chargeback reason code 83, "Fraud - Card-Absent
Environment", in a single Chargeback record. List no more than 25 Transaction per Chargeback record. Transactions must be under
$40 or equivalent each to be charged back as part of a multiple Chargeback record.
To BIN:
From BIN:
Account Number:
Total Amount: $
Acquirer Reference Number (from line 1):

Note: This Acquirer Reference Number must be that containing the earliest Processing Date for the listed Transaction and must
be the first number used in the Chargeback record
Amount (not to exceed US $40 or equivalent)
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.
21.
22.
23.
24.
25.
Total of lines 1-25: (US $ or equivalent)
(Note: This amount must be used in the amount field of the Chargeback record)
Prepared by:
(please print)
Telephone Number:
15 May 2013

A-23
DISPUTE RESOLUTION Exhibit 2G
Exhibit 2G
Unauthorized Signature - Issuer Certification

INSTRUCTIONS: This form must be completed in full and forwarded to the Acquirer, as specified in Volume II - Dispute Resolution
Rules, Section 3.4.A.3
TO:
BIN:
FROM:
BIN:
ACCOUNT NUMBER:
CARDHOLDER NAME:
1.
The loss of the above Card was reported to Issuer on
(MM/DD/YY)
and was/was not reported to the police on (MM/DD/YY)

2.
The Card used in the attached Transaction was recovered on
(MM/DD/YY)
3.
by
(Name of person)
4.
at
(Location where Card was recvovered)
Other details about the recovery of the Card are:
The Card was returned to Issuer on

5.
The recovered Card shows evidence of alteration on the signature panel
6.
Other outstanding Cards with the same Account Number have been issued to:
(if none, write "none")
Yes
(Name)
(Relationship to Cardholder)
(Name)
(Relationship to Cardholder)
Prepared by:
A-24
(MM/DD/YY)
No
Date (MM/DD/YY)

15 May 2013
DISPUTE RESOLUTION Exhibit 2J
Exhibit 2J
Summary of Arbitration Documentation

Effective for Arbitration submissions for Chargebacks
The following information is required under Visa Europe Operating Regulations, Volume IGeneral Rules, Section 7.6.C.2.d or Visa
Europe Operating Regulations, Volume IIDispute Resolution Rules, Section 2.1.C.2.d must be completed legibly for a request to be
accepted. Documents not in English must be accompanied by English translations.
INSTRUCTIONS: Please type or print in upper-case letters.
Requesting Member Name:
BIN:
Opposing Member Name:
BIN:
Requesting Member Case Number:
Case submitted by:
Account Number:
Cardholder Name:
Amount in dispute:
Amount in dispute (in Transaction ccy):
Merchant Name:
Merchant Location (city):
Merchant Country:
Merchant Category Code:
Issuer
Acquirer
Number of Transactions in case:

(If multiple Transactions, attach Summary of Arbitration Documentation for each item.)
A.
Arbitration Qualification
1.
Processing Date of Chargeback or Representment
2.
Date of pre-Arbitration request (attach copy)
3.
Explanation of the Visa Europe Operating Regulations in dispute:
4.
B.
Reason given for refusal (if written refusal, attach copy of correspondence):
Chronological Sequence of Events

Complete Sections 1, 2 and 3 for all requests. Complete Section 4 only if you are the Issuer and filing the case with
Visa Europe. Complete Section 5 only if you are the Acquirer and filing the case with Visa. Please provide the following
dates in "MMDDYY" format
1. Transaction Date:
2. Processing Date:
3. Acquirer Reference Number (Must be 23 or 24 characters)/Tracing Data:

4. If filling as an Issuer, complete this section:
5. If filling as an Acquirer, complete this section:
Transaction Receipt Request Date (if applicable):

First Chargeback
Processing Date:
Reason
Code:
First Chargeback
Processing Date:
Reason
Code:
Representment
Processing Date:
Reason
Code:
Representment
Processing Date:
Reason
Code:
C.
Supporting Documentation - All copies must be legible. Check appropriate items identifying documentation
attached
1.
2.
Copy of all Dispute Resolution Form (Exhibit 2E)
3.
Copy of Written Cardholder Complaint
D.
Filing Fee: to be collected through fee collection
(Note: Arbitration request date must be within 60 calendar days of the date in A.1, above.)
Date Prepared:
Authorized by:
Prepared by:
Title:
Telephone Number:
Date:
Fax Number:
Telex Number:
(signature)
15 May 2013

A-25
DISPUTE RESOLUTION Exhibit 2K
Exhibit 2K
Summary of Compliance Documentation

A. COMPLIANCE REQUIREMENTS
All of the requirements specified in Volume IGeneral Rules, Section 7.10 or Volume IIDispute Resolution Rules, Section 3.4.A
must be met for a request to be accepted:
1.
2.
3.
4.
Violation of the Visa Internatioal Operating Regulations occurred.

Member has no Chargeback, Representment or Arbitration right.
Member incurred or will incur a financial loss as a direct result of the violation.
Member would not have incurred the financial loss had the violation not occurred.
COMPLETE THE FOLLOWING

Indicate the specific sections of the Visa Europe Operating Regulations violated:
Indicate the reason why the alleged violations are causing you to experience a
loss:
Indicate the reason why your Center would not have experienced a loss if this
regulation was not violated:
B. COMPLIANCE INFORMATION - COMPLETE THE FOLLOWING AS APPLICABLE

Requesting Member Name:
BIN:
Opposing Member Name:
BIN:
Requesting Member Case Number:

Case submitted by:
Issuer
Acquirer
Acquirer Reference Number (23 or 24 Digits) / Tracing Data:

Account Number:
Cardholder Name:
Amount in Dispute (in Transaction Currency):
Amount in Dispute:
Merchant Name:
Merchant Location (city):
Merchant Country:
PLEASE PROVIDE THE FOLLOWING DATES IN "MMDDYY" FORMAT:

Visa System Processing Date:
Retrieval Request Date:
Date of Alleged Violation:

Date of Discovery:
C. DOCUMENTATION
Supply legible copies of all pertinent documentation to support (i) the alleged violation and (ii) your financial loss. You must include a
copy of your written good faith attempt and any response. Include all other documentation, such as Cardholder letters, Merchant
correspondence, copies of Transaction Receipts, Credit Transaction Receipts, and any logs, forms or exhibits. Please attach a list of
the documentation included and ensure that documentation not in English is translated.
D. FILING FEE: to be collected through fee collection.

Date Prepared:
Authorized By:
Prepared by:
Title:
Telephone Number:
Date:
(signature)
A-26

15 May 2013
DISPUTE RESOLUTION Exhibit 2L
Exhibit 2L
BASE II Record Requirements

This exhibit contains the required data elements that must be included in the Clearing Record
transmitted to a Visa Interchange Centre. Data elements required in Custom Payment Service
Transactions may be found in the Visa Europe System Manuals for those using the Visa Europe
Authorization Service or the Visa Europe Clearing and Settlement Service and the VisaNet Manuals for
NOTE: See the Visa Europe System Manuals for those using the Visa Europe Authorization Service or
the Visa Europe Clearing and Settlement Service and the VisaNet Manuals for those using the
V.I.P. System and BASE II for a complete description of required fields and information on
format and editing.
BASE II Transaction Codes

A Member must use one of the following Transaction codes for all Interchange Transactions submitted
to a Visa Interchange Centre:
Table A-2
Required BASE II Transaction Codes
Transaction Code
Explanation
05
Purchase
06
Credit
07
Cash Disbursement/Electronic Cash Withdrawal
10
Fee Collection
15
Chargeback-Purchase
16
Chargeback-Credit
17
Chargeback-Cash Disbursement
20
Funds Disbursement
25
Reversal-Purchase
26
Reversal-Credit
27
Reversal-Cash Disbursement
35
Reversal-Chargeback
36
Reversal-Credit Chargeback
37
Reversal-Cash Disbursement Chargeback
38
Electronic Documentation Transfer Method Transaction
40
Fraud Advice Transaction
42, 43
Merchant File Transaction
50
Free Text Message
51
Request for Original Transaction Receipt
52
Request for Transaction Receipt Copy or Substitute Transaction Receipt
53
Transaction Receipt Mailing Confirmation
Transaction Code Qualifier

This field must contain one of the following values as appropriate:
01 for an Account Funding Transaction
02 for an Original Credit
00 for all other Transactions
15 May 2013

A-27
Account Number and Account Number Extension

The Account Number field must contain the Account Number. If the Account Number exceeds 16
digits, the Account Number extension field must be used. If the Account Number consists of fewer than
16-digits, the field must be zero-filled to the right of the Account Number.

This field must contain the 23-digit identification number assigned to the record in the first
Presentment, and must be included in the Clearing Record for each Transaction processing cycle. The
Acquirer Reference Number consists of the following:
Position 1: Format code
Position 2-7: BIN
Position 12-22: Film Locator number

If multiple Telephone Service Transactions are charged back in a single Chargeback record, the
Acquirer Reference Number must be from the Transaction with the earliest Endorsement Date.
Transaction Date
Table A-3
Transaction Date
Description
The Transaction Date is the actual date on which a Transaction occurs. It is

classified as the purchase date in BASE II. The Transaction Date must be
expressed as a 4-digit code in the format MMDD.
Missing or Illegible
Transaction Date
This field must be zero-filled if the Transaction Receipt does not have the
Transaction Date, or it is illegible.
Transaction Types
Visa requires the Transaction Date for the following types of Transactions:
Transactions where data was captured at the Point-of-Transaction
Visa Electron Card Transactions
Unattended Terminal Transactions
Transaction Amount
Table A-4
Transaction Amount
Original Presentments
For an original Presentment, this field must contain the total Transaction
Amount recorded on the Transaction Receipt.
For Visa Electron Card Transactions involving Cash-Back, this field must also
include the value of the cash.
Chargebacks
For a Chargeback, this field must contain either:

Actual billed amount in the Billing Currency
Partial Transaction Amount to remedy the Presentment error
Representments
For a Representment, this field must contain one of the following:

Same amount in the Transaction Currency as in the original Presentment
Partial Transaction Amount to remedy the Chargeback
Same or corrected amount in the Settlement Currency as received by the
Acquirer for the Chargeback
Transaction Currency Code

If the Transaction Currency is the euro or one of its national currency units, this field must contain the
appropriate currency code; otherwise, the field may contain spaces or another valid currency code, as
indicated in the VisaNet Manuals.
A-28

15 May 2013
Merchant Name
Table A-5
Merchant Name
Description
Cash Disbursements) appearing or imprinted on the Transaction Receipt. It
should be the doing business as (DBA) name of the Merchant or Member or
a name more recognizable to Cardholders. It must consist of no more than 25
Roman alphabet characters.
Multiple Merchant Outlets
Merchants with multiple Merchant Outlets in a city must individually identify

the location of a Transaction. This field must also contain one of the following:
Store number
Street number
Other unique identifier
The number or unique identifier must follow the Merchant name.
Each Region will establish an implementation date for this requirement.
No-Show Transactions
For No-Show Transactions, this field may also include the words NO SHOW.
Cash Disbursements
For Cash Disbursements made by a Cash Disbursement Merchant, this field

must also include the word CASH.
Sale of Cheques or Foreign

Currency
For a Manual Cash Disbursement representing the sale of Travelers Cheques

or Foreign Currency by a Member or non-Member financial institution, this
field must also include either of the following abbreviations:
TRAV FUNDS
TRCH-CURR
The sale of Travelers Cheques or Foreign Currency must be processed as
either a Quasi-Cash Transaction or, if it is processed by a Member or nonMember financial institution (with relevant authority), as a Manual Cash
Disbursement.
For ATM Cash Disbursements, this field must contain a Transaction descriptor
such as CASH. It also must contain at least one of the following names which
appear on the Transaction Receipt:
Member name
Name of the Members affiliated domestic, regional or national network
The three digit servicing carrier code and a 10-digit transmission control
number, excluding the check digit
A three digit carrier number, a three digit form number, and a seven digit
serial number, excluding the check digit
15 May 2013
Location Descriptor or Code
The location descriptor or the location code appearing on a Transaction

Receipt created at a Point-of-Transaction Terminal with Data Capture-Only
Capability may be included in this field.
For an Instalment Transaction, this field must also include an appropriate

instalment descriptor (such as 1 of 5).
In-Transit Service
Transactions
For an In-Transit Service Transaction, this field must also contain the word
InTransit immediately following the Merchant name.
Merchandise Purchases
Aboard an Aircraft
If merchandise is purchased aboard an aircraft, this field may contain a

description of the merchandise in place of the passengers ticket number.

A-29
Table A-5
Merchant Name (Continued)
Single Telephone Service

Transactions
For a single Telephone Service Transaction, unless prohibited by domestic law,

this field must contain the following:
Position 1-6: DBA name of the Merchant or Carrier

Position 7: A blank
Position 8-10: Duration of the call in minutes
Position 11: An M
Position 12: A blank
Beginning in Position 13: Telephone number called, including area code or
country code
Example: SPRINT 123M 6505552235
Multiple Telephone Service

Transactions
For a multiple Telephone Service Transaction charged back in a single

Chargeback record, this field must contain the phrase, MULTIPLE
TELEPHONE TXS.
Embassy, Consulate and

Military Base Transactions
For a Transaction occurring at an embassy, consulate or military base located

outside of the country with jurisdiction over the embassy, consulate or base
and deposited as specified in Volume IGeneral Rules, Section 5.3.F.2, this field
must contain both:
BASE EXCHANGE, B EX, EMBASSY, CONSULATE, or a similar
description
Name of the embassy, consulate or military base
Airline Ticket Transactions
The abbreviated Airline name as specified in Visa Europe Operating Regulations,

Volume IGeneral Rules, Appendix B, Merchant Data Standards must appear in
the first 11 or 12 positions of this field. For Transactions with an Airline Ticket
Identifier, this field must contain a blank in position 12 (if applicable) and the
Airline Ticket Identifier in the remaining 13 positions. The Airline Ticket
Identifier consists of either:
For Recurring Transactions, this field must contain Merchant name and other
contact details that enable the Cardholder to contact the Merchant directly.
Chargeback or
Representment Record
The Chargeback or Representment record must include the Merchant name as

shown in the original Presentment.
International Original Credit

Money Transfer
For an International Original Credit money transfer this field must contain the
senders name.
Card Acceptor Identification Code

This field must contain an Acquirer-assigned alphanumeric code that identifies the Card acceptor.
Unless provided by different entities, the Card acceptor identification code must be the same
alphanumeric code in both the Authorization and Clearing messages.
A-30

15 May 2013
Merchant City
Table A-6
Merchant City
Description
The Merchant City is the city location, in Roman alphabet letters, of the
Merchant Outlet or Member location where the Transaction occurred. City
names that contain more than 13 characters must be abbreviated. Visa Europe
may grant a variance for this requirement upon receipt of a written request.
Non-Fixed Locations
If the Merchant is not in a fixed location, this field may contain an appropriate
description. Visa Europe reserves the right to disallow the use of any
description.
For Airline Transactions completed by Mail/Phone Order, this field may

contain the words TICKET MAILED.
In-Transit Service
Transactions
For an In-Transit Service Transaction, this field must contain the Merchants
customer service telephone number and country.

Transactions
For single Telephone Service Transactions, this field must contain the name of
the city where the telephone is located.

Transactions
For multiple Telephone Service Transactions charged back in a single

Chargeback record, this field must contain the city of the Transaction with the
earliest Endorsement Date (see Acquirer Reference Number in this Exhibit).
For Recurring Transactions, this field must contain Merchant city and other
Chargeback or
The Chargeback or Representment record must include the Merchant city as

Mail/Phone Order and

Electronic Commerce
Transactions
For Mail/Phone Order and Electronic Commerce Transactions, this field may
be used to provide the Merchants customer service telephone number
instead of the city where the Merchant is located. If the Merchant elects to
provide the customer service telephone number, it must be transmitted in the
conventional format for a telephone number in the country where the
Merchant is located.
Merchant Country
Table A-7
15 May 2013
Merchant Country
Definition
This field contains the name of the Transaction Country.
Abbreviations
The first two positions of this field must contain the appropriate standard
country abbreviation that appears in the VisaNet Manuals. The third position
must contain a space.
In-Transit Service
Transactions
primary place of business or country of incorporation.

Transactions
the country where the telephone is located.

Transactions

Chargeback record, this field must contain the country of the Transaction with
the earliest Endorsement Date (see Acquirer Reference Number in this Exhibit).
Chargeback or
The Chargeback or Representment record must include the Merchant country

as shown in the original Presentment.
Electronic Commerce
Transactions
For an Electronic Commerce Transaction, the Merchant country code must be

that of the Sponsored Merchant.

A-31
Merchant Category
This field must contain the appropriate four digit Merchant Category Code, as specified in Visa Europe
Operating Regulations, Volume IGeneral Rules, Appendix B, Merchant Data Standards.
Merchant State or Province

Table A-8
Description
This field must contain the name of the state in Visa U.S.A. or province in Visa
Canada where the Transaction occurred.
Abbreviations
The Member must use the standard state or province abbreviations that
appear in the VisaNet Manuals.

Transactions

Chargeback record, this field must contain the state or province from the
Transaction with the earliest Endorsement Date (see Acquirer Reference
Number in this Exhibit).
Chargeback or
The Chargeback or Representment record must include the Merchant state or

province as shown in the original Presentment.

Transactions
the state or province where the telephone is located.
Requested Payment Service

This one-character field is required in Custom Payment Service Transactions and is used in conjunction
with the Reimbursement Attribute to calculate Payment Service Interchange Reimbursement Fees. The
Issuer must retain and return this field, when present, in any subsequent Chargeback.
Usage Code
This field must contain the appropriate value listed in Table A-9 to specify the Transaction processing
cycle.
Table A-9
Processing Cycle Usage Codes
Usage Code
Transaction Processing Cycle
Presentment
Chargeback
Representment
Reason Code
For an original Presentment, this field must contain two zeros. For a Chargeback, this field must contain
the unique two digit Chargeback reason code. The reason codes are specified in Volume IIDispute
Resolution Rules. This reason code must appear in any Representment of the same Transaction.
A-32

15 May 2013
Authorization Code
This field must contain an alphanumeric code or spaces.
Table A-10
Authorization Code
Authorized at a Point-ofTransaction Terminal with

Data Capture-Only
Capability
For Transactions authorized at a Point-of-Transaction Terminal with Data

Capture-Only Capability, a Member must transmit the Authorization Code
appearing on the Transaction Receipt.
Substitute Authorization
Code
For authorized Transactions not occurring at a Point-of-Transaction Terminal

with Data Capture-Only Capability, this field may contain four zeros and a Y
to signify an authorized Transaction.
No Authorization Code
If no Authorization Code is on the Transaction Receipt, positions 1 to 4 in this

field must contain zeros and the last position must be blank.
Terminal Transactions Not

Requiring Authorization
For Magnetic-Stripe Terminal or Point-of-Transaction Terminal Transactions

not requiring Authorization, this field must contain one of the following:
The code 0000N
SVCXXX (Positions 4 through 6 represent the Service Code encoded on
the Magnetic Stripe.)
Reimbursement Attribute
This field must contain the appropriate value listed in Table A-11.
Each Chargeback or Representment record must include the reimbursement attribute

specified in the original Presentment.
For Transactions completed by a Visa Electron Merchant, this field must contain a
reimbursement attribute of 0. Regional variances may apply.
Table A-11 describes the valid reimbursement attributes for International Transactions. Other
values used in this field are for Regional use only.
Table A-11
Value
Reimbursement Schedule
Standard Interchange Reimbursement Fee
Plus ATM Cash Disbursement
Visa/Plus ATM Cash Disbursement
Custom Payment Service Interchange Reimbursement Fee (Brazil, Germany, Malaysia, U.S.A.)
International pre-Custom Payment Service
International Airline Transaction
Plus ATM Cash DisbursementTier II
Visa/Plus ATM Cash DisbursementTier II
Supermarket PrepaidInterlink or Prepaid Load
General MerchantInterlink or Prepaid Load
Chargeback Reference Number

This field may contain a unique six digit number assigned by the Issuer to identify the source of the
Chargeback. If present, the Acquirer must return the same number in any Representment.
15 May 2013

A-33
Documentation Indicator
For Chargeback and Representment records, this field must contain one of the following one-digit
codes to indicate the status of supporting documentation, as well as the validity of the Acquirer
Reference Number, as follows:
Table A-12
Status of Supporting Documentation/Acquirer Reference Number Validity
Value
Documentation Status
Space
No supporting documentation required
No supporting documentation provided
Supporting documentation to follow
Invalid Acquirer Reference Number and no supporting documentation received or

required
Invalid Acquirer Reference Number and supporting documentation received
No supporting documentation received
Documentation indicators 2 and 3 apply only to Representments.
Member Message Field

This 50-character alpha-numeric field must contain the appropriate message for either:
An Original Credit money transfer
A Chargeback and Representment

For Original Credit money transfer message requirements, see the Original Credits Member
Requirements manual.
For a Chargeback and Representment message, see Volume IIDispute Resolution Rules, under each
reason code.
Special Condition Indicators

This two position field must contain the appropriate risk identification indicator (Table A-13) in the first
position and Merchant Transaction indicator (Table A-14) in the second position.
Table A-13
Indicator
Description
(Blank)
Risk identification indicator not required for this Merchant
Zero Floor Limit required
Terminal capable of reading and transmitting the full unaltered contents of the
Magnetic Stripe or Chip in the Authorization Request
Zero Floor Limit and terminal capable of reading and transmitting the full unaltered
contents of the Magnetic Stripe or Chip
Table A-14
A-34
Risk Identification (first position)
Merchant Transaction Indicator (second position)
Indicator
Description
(Blank)
None of the specified conditions is present
Hotel
Hotel qualifying for a special Floor Limit (This indicator is used at the option of each
Region. See the appropriate Visa Europe Operating Regulations for further information.)

15 May 2013
Table A-14
Merchant Transaction Indicator (second position) (Continued)
Indicator
Description
Hotel or restaurant qualifying for a special Floor Limit
Quasi-Cash/Online Gambling Transaction, as specified in Visa Europe Operating

Regulations, Volume IGeneral Rules, Section 5.4.N
Special Chargeback Indicator

This field must contain a P in the Chargeback record when the Issuer charges back an amount that is
less than the Transaction Amount.
Mail/Phone Order, Electronic Commerce or Recurring Transaction Indicator

The Mail/Phone Order, Electronic Commerce indicator field must contain one of the values listed in
Table A-15. If the Merchant Category Code on the original Transaction is 5960, 5962 or 5964 through
5969, the entry cannot be a space unless R is present in the Point-of-Transaction environment code.
For a Chargeback or Representment, a Member must return this value if it was present in the original
Presentment.
The point-of-sale environment field must contain the value listed in Table A-16 when a Recurring
Transaction is acquired outside the U.S.A.
Table A-15
15 May 2013
Mail/Phone Order or Electronic Commerce Values
Value
Transaction Type
Usage
(blank)
Field not applicable or Acquirer did not specify
Indicates that the Mail Order/

Telephone Order, Electronic
Commerce indicator is not
relevant for the Transaction.
Single Mail/Phone Order Transaction
Indicates that the Transaction is

not a Recurring Transaction or
instalment payment.
For a domestic Transaction in the
U.S.A, this value may also indicate
a single bill payment Transaction
in either the Card-Present or
Card-Absent Environments.
Recurring Transaction (valid only for U.S.A. Region

acquired Transactions)
Indicates a Recurring Transaction

that originates from an Acquirer in
the U.S.A.
Transactions that originate from
Acquirers in all other regions must
use Field 126.13, Point-ofTransaction Environment value R
Recurring Transaction payment
indicator, to identify a Recurring
Transaction.
Instalment Transaction
Indicates a single purchase of

goods or services that is billed to
the account in multiple charges
over a period of time as agreed
upon by the Cardholder and
Merchant.

A-35
Table A-15
Mail/Phone Order or Electronic Commerce Values (Continued)
Unknown classification/other mail order
Indicates that the type of mail/

telephone order is unknown.
Secure Electronic Commerce Transaction
Indicates that the Electronic

Commerce Transaction has been
authenticated using an approved
protocol, such as 3-D Secure.
Non-Authenticated Security Transaction at a 3-D Securecapable Merchant and the Merchant attempted
Cardholder authentication using 3-D Secure
Identifies an Electronic Commerce

Transaction where the Merchant
attempted to authenticate the
Cardholder using an approved
Non-Authenticated Security Transaction

Transaction that uses data
encryption for security, however
Cardholder Authentication is not
performed using an approved
Non-Secure Transaction

Transaction that has no data
protection.
(This value is not valid for Visa
Europe Transactions.)
For optional Regional use only
Identifies a Non-Authenticated
Security Transaction conducted at
a secure Electronic Transaction
capable Merchant located outside
the U.S.A.
(This value is not valid for Visa
Europe Transactions or
Transactions that originate in the
U.S.A.)
Table A-16
POS Environment Field Values
Value
Unattended Acceptance Terminal Type
Usage
Recurring Transaction1
Identifies multiple Transactions,

such as periodic membership fees
or subscriptions that:
Occur at predetermined intervals
that do not exceed one year
between Transactions
Represent an agreement between
a Cardholder and a Merchant to
purchase goods or services over a
period of time
1. This value is not mandatory for Visa U.S.A.
A-36

15 May 2013
Unattended Acceptance Terminal Indicator

This field must contain the appropriate value listed in Table A-17 to specify the type of Unattended
Acceptance Terminal at the Point-of-Transaction.
Table A-17
Value
Space
Not applicable to this Transaction
Effective until 14 October 2011, terminal that performs Cardholder-Activated Transactions

(CAT) Type A
Effective from 15 October 2011, Transaction at an Unattended Acceptance Terminal that is
below the Floor Limit

(CAT) Type C (Automated Dispensing Machine)
Effective from 15 October 2011, Chip-initiated Transaction with PIN Verification at an
Unattended Acceptance Terminal

(CAT) Type B
Effective from 15 October 2011, Transaction at an Unattended Acceptance Terminal that
requires Authorization
Remote Indicator
Prepaid Card Indicator

This field must contain a P when the Transaction is for the purchase of a Prepaid Card.
This field must contain an L when the Transaction is a Visa Prepaid Load Service Transaction.
Airline Transaction Record Data Requirements

To qualify for the Airline Interchange Reimbursement Fee for Visa Europe Transactions all Airline
Transactions that are Visa Europe Transactions must incorporate both the following in the Clearing
Record:
Passenger Itinerary Data, see Table A-18, or miscellaneous charge data, see Table A-19
NOTE: Passenger Itinerary Data is the complete TCR3.
TCR3 Record Requirements are not mandatory for Airline Transactions and if they are not provided, the
standard Reimbursement rate for Visa Europe Transactions will apply.
Table A-18
15 May 2013
TCR3 Airline Transaction Record Data Requirements
Position
Field Length
Format
Contents
1-2
Unpacked Numeric
Transaction Code
Unpacked Numeric
Unpacked Numeric
Transaction Component Sequence Number
5-16
12
Alphanumeric
Reserved
17-18
Alphanumeric
Business Format Code (AI)
19-26
Alphanumeric
Reserved
27-46
20
Alphanumeric
Passenger Name
47-52
Unpacked Numeric
Departure Date (MMDDYY)
53-55
Alphanumeric
Origination City/Airport Code
56-62
Group
Trip Leg 1 information

A-37
Table A-18
TCR3 Airline Transaction Record Data Requirements (Continued)
63-69
Group
70-75
Group
77-83
Group
84-91
Alphanumeric
Travel Agency Code
92-116
25
Alphanumeric
Travel Agency Name
117
Alphanumeric
Ticket Indicator
118-123
Alphanumeric
Fare Basis Code - Leg 1
124-129
Alphanumeric
130-135
Alphanumeric
136-141
Alphanumeric
Fare Basis Code-Leg 4
142-162
27
Alphanumeric
Reserved
Miscellaneous Charge Data

For non-itinerary miscellaneous sales Transactions, the following descriptive information must be
included in the itinerary data fields:
A passenger name (or Cardholder name if the passenger name is unavailable)
Transaction Date (if different from the departure date)
Carrier code indicating the Airline providing the service
A space for the stop-over code
Y (default) for the class of service code
The appropriate itinerary data code to describe the type of miscellaneous sale, as specified in
Table A-19.
Table A-19
Origination City/Pair
Destination City/Pair
XAA Miscellaneous Charge
XUP Upgrade
XAF Club Fee
XCA Cargo
XOT Tour Order
XDF Duty Fee
XAE Baggage Charge
XAO MCO
XTD Ticket Delivery
XPC Pet Carrier
XPE Ticket Re-Issue Fee
A-38

15 May 2013
DISPUTE RESOLUTION Exhibit 2M
Exhibit 2M
Visa Europe Clearing and Settlement Record Requirements

This exhibit contains the required data elements that must be included in the Clearing Record
transmitted to a Visa Interchange Centre. Data elements required in Custom Payment Service
Transactions may be found in the Visa Europe System Manuals for those using the Visa Europe
Authorization Service or the Visa Europe Clearing and Settlement Service and the VisaNet Manuals for
NOTE: See the Visa Europe System Manuals for those using the Visa Europe Authorization Service or
the Visa Europe Clearing and Settlement Service and the VisaNet Manuals for those using the
V.I.P. System and BASE II for a complete description of required fields and information on
format and editing.)
Visa Europe Clearing and Settlement Service Transaction Codes

A Member must use one of the following Transaction codes for all Interchange Transactions submitted
to a Visa Interchange Centre:
Table A-20 Required Visa Europe Clearing and Settlement Service Transaction Codes
Transaction Code
Explanation
05
Purchase
06
Credit
07
Cash Disbursement/Electronic Cash Withdrawal
10
Fee Collection
15
Chargeback-Purchase
16
Chargeback-Credit
17
Chargeback-Cash Disbursement
20
Funds Disbursement
25
Reversal-Purchase
26
Reversal-Credit
27
Reversal-Cash Disbursement
35
Reversal-Chargeback
36
Reversal-Credit Chargeback
37
Reversal-Cash Disbursement Chargeback
40
Fraud Advice Transaction
50
Free Text Message
52
Request for Transaction Receipt Copy or Substitute Transaction Receipt

This field must contain one of the following values as appropriate:
01 for an Account Funding Transaction
02 for an Original Credit
00 for all other Transactions
Account Number and Account Number Extension

The Account Number field must contain the Account Number. If the Account Number exceeds 16
digits, the Account Number extension field must be used. If the Account Number consists of fewer than
16-digits, the field must be zero-filled to the right of the Account Number.
15 May 2013

A-39

This field must contain the 23-digit identification number assigned to the record in the first
Presentment, and must be included in the Clearing Record for each Transaction processing cycle. The
Acquirer Reference Number consists of the following:
Position 1: Format code
Position 2-7: BIN
Position 12-22: Film Locator number

If multiple Telephone Service Transactions are charged back in a single Chargeback record, the
Acquirer Reference Number must be from the Transaction with the earliest Endorsement Date.
Transaction Date
Table A-21
Transaction Date
Description
The Transaction Date is the actual date on which a Transaction occurs. It is

classified as the purchase date in BASE II. The Transaction Date must be
expressed as a 4-digit code in the format MMDD.
Missing or Illegible
Transaction Date
This field must be zero-filled if the Transaction Receipt does not have the
Transaction Date, or it is illegible.
Transaction Types
Visa requires the Transaction Date for the following types of Transactions:
Transactions where data was captured at the Point-of-Transaction
Visa Electron Card Transactions
Unattended Terminal Transactions
Transaction Amount
Table A-22 Transaction Amount
Original Presentments
For an original Presentment, this field must contain the total Transaction
Amount recorded on the Transaction Receipt.
For Visa Electron Card Transactions involving Cash-Back, this field must also
include the value of the cash.
Chargebacks
For a Chargeback, this field must contain either:

Actual billed amount in the Billing Currency
Partial Transaction Amount to remedy the Presentment error
Representments
For a Representment, this field must contain one of the following:

Same amount in the Transaction Currency as in the original Presentment
Partial Transaction Amount to remedy the Chargeback
Same or corrected amount in the Settlement Currency as received by the
Acquirer for the Chargeback
Transaction Currency Code

If the Transaction Currency is the euro or one of its national currency units, this field must contain the
appropriate currency code; otherwise, the field may contain spaces or another valid currency code, as
indicated in the Visa Europe System Manuals.
A-40

15 May 2013
Merchant Name
Table A-23 Merchant Name
Description
Cash Disbursements) appearing or imprinted on the Transaction Receipt. It
should be the doing business as (DBA) name of the Merchant or Member or
a name more recognisable to Cardholders. It must consist of no more than 25
Roman alphabet characters.
Multiple Merchant Outlets
Merchants with multiple Merchant Outlets in a city must individually identify

the location of a Transaction. This field must also contain one of the following:
Store number
Street number
Other unique identifier
The number or unique identifier must follow the Merchant name.
Each Region will establish an implementation date for this requirement.
No-Show Transactions
For No-Show Transactions, this field may also include the words NO SHOW.
Cash Disbursements
For Cash Disbursements made by a Cash Disbursement Merchant, this field

must also include the word CASH.
Sale of Cheques or Foreign

Currency
For a Manual Cash Disbursement representing the sale of Travelers Cheques

or Foreign Currency by a Member or non-Member financial institution, this
field must also include either of the following abbreviations:
TRAV FUNDS
TRCH-CURR
The sale of Travelers Cheques or Foreign Currency must be processed as
either a Quasi-Cash Transaction or, if it is processed by a Member or nonMember financial institution (with relevant authority), as a Manual Cash
Disbursement.
For ATM Cash Disbursements, this field must contain a Transaction descriptor
such as CASH. It also must contain at least one of the following names which
appear on the Transaction Receipt:
Member name
Name of the Members affiliated domestic, regional or national network
15 May 2013
Location Descriptor or Code
The location descriptor or the location code appearing on a Transaction

Receipt created at a Point-of-Transaction Terminal with Data Capture-Only
Capability may be included in this field.
For an Instalment Transaction, this field must also include an appropriate

instalment descriptor (such as 1 of 5).
In-Transit Service
Transactions
For an In-Transit Service Transaction, this field must also contain the word
InTransit immediately following the Merchant name.
Merchandise Purchases
Aboard an Aircraft
If merchandise is purchased aboard an aircraft, this field may contain a

description of the merchandise in place of the passengers ticket number.

A-41
Table A-23 Merchant Name (Continued)

Transactions
For a single Telephone Service Transaction, unless prohibited by domestic law,

this field must contain the following:
Position 1-6: DBA name of the Merchant or Carrier

Position 7: A blank
Position 8-10: Duration of the call in minutes
Position 11: An M
Position 12: A blank
Beginning in Position 13: Telephone number called, including area code or
country code
Example: SPRINT 123M 6505552235

Transactions
For a multiple Telephone Service Transaction charged back in a single

Chargeback record, this field must contain the phrase, MULTIPLE
TELEPHONE TXS.
Embassy, Consulate and

Military Base Transactions
For a Transaction occurring at an embassy, consulate or military base located

outside of the country with jurisdiction over the embassy, consulate or base
and deposited as specified in Volume IGeneral Rules, Section 5.3.F.2, this field
must contain both:
BASE EXCHANGE, B EX, EMBASSY, CONSULATE, or a similar
description
Name of the embassy, consulate or military base
Airline Ticket Transactions
The abbreviated Airline name as specified in Visa Europe Operating Regulations,

Volume IGeneral Rules, Appendix B, Merchant Data Standards must appear in
the first 11 or 12 positions of this field. For Transactions with an Airline Ticket
Identifier, this field must contain a blank in position 12 (if applicable) and the
Airline Ticket Identifier in the remaining 13 positions. The Airline Ticket
Identifier consists of either:
For Recurring Transactions, this field must contain Merchant name and other
Chargeback or
The Chargeback or Representment record must include the Merchant name as

International Original Credit

Money Transfer
senders name.
Card Acceptor Identification Code

This field must contain an Acquirer-assigned alphanumeric code that identifies the Card acceptor.
Unless provided by different entities, the Card acceptor identification code must be the same
A-42

15 May 2013
Merchant City
Table A-24 Merchant City
15 May 2013
Description
The Merchant City is the city location, in Roman alphabet letters, of the
Merchant Outlet or Member location where the Transaction occurred. City
names that contain more than 13 characters must be abbreviated. Visa
Europe may grant a variance for this requirement upon receipt of a written
request.
Effective from 20 April 2013, for Merchants which have been assigned a
Merchant Category Code of 4111, 4112 or 4131, in addition to containing the
Merchant city location, this field may include a telephone number or the
Merchants URL through which a Cardholder may obtain Transaction
information.
Effective from 20 April 2013, if the Merchant City cannot be included, the
Merchant Name field (as per Table A-23) must also describe the
Merchants location.
Non-Fixed Locations
If the Merchant is not in a fixed location, this field may contain an appropriate
description. Visa Europe reserves the right to disallow the use of any
description.
For Airline Transactions completed by Mail/Phone Order, this field may

contain the words TICKET MAILED.
In-Transit Service
Transactions
customer service telephone number and country.

Transactions
the city where the telephone is located.

Transactions

Chargeback record, this field must contain the city of the Transaction with the
earliest Endorsement Date (see Acquirer Reference Number in this exhibit).
For Recurring Transactions, this field must contain Merchant city and other
Chargeback or
The Chargeback or Representment record must include the Merchant city as

Mail/Phone Order and

Electronic Commerce
Transactions
For Mail/Phone Order and Electronic Commerce Transactions, this field may
be used to provide the Merchants customer service telephone number
instead of the city where the Merchant is located. If the Merchant elects to
provide the customer service telephone number, it must be transmitted in the
conventional format for a telephone number in the country where the
Merchant is located.

A-43
Merchant Country
Table A-25 Merchant Country
Definition
This field contains the name of the Transaction Country.
Abbreviations
The first two positions of this field must contain the appropriate standard
country abbreviation that appears in the Visa Europe System Manuals. The
third position must contain a space.
In-Transit Service
Transactions
primary place of business or country of incorporation.

Transactions
the country where the telephone is located.

Transactions

Chargeback record, this field must contain the country of the Transaction with
the earliest Endorsement Date (see Acquirer Reference Number in this exhibit).
Chargeback or
The Chargeback or Representment record must include the Merchant country

as shown in the original Presentment.
Electronic Commerce
Transactions
For an Electronic Commerce Transaction, the Merchant country code must be

that of the Sponsored Merchant.
Merchant Category
This field must contain the appropriate four digit Merchant Category Code, as specified in Visa Europe
Operating Regulations, Volume IGeneral Rules, Appendix B, Merchant Data Standards

Table A-26 Merchant State or Province
Description
This field must contain the name of the state in Visa U.S.A. or province in Visa
Canada where the Transaction occurred.
Abbreviations
The Member must use the standard state or province abbreviations that
appear in the Visa Europe System Manuals.

Transactions

Chargeback record, this field must contain the state or province from the
Transaction with the earliest Endorsement Date (see Acquirer Reference
Number in this exhibit).
Chargeback or
The Chargeback or Representment record must include the Merchant state or

province as shown in the original Presentment.

Transactions
the state or province where the telephone is located.
Requested Payment Service

This one-character field is required in Custom Payment Service Transactions and is used in conjunction
with the Reimbursement Attribute to calculate Payment Service Interchange Reimbursement Fees. The
Issuer must retain and return this field, when present, in any subsequent Chargeback.
A-44

15 May 2013
Usage Code
This field must contain the appropriate value listed in Table A-27 to specify the Transaction processing
cycle.
Table A-27 Processing Cycle Usage Codes
Usage Code
Transaction Processing Cycle
Presentment
Chargeback
Representment
Reason Code
For an original Presentment, this field must contain two zeros. For a Chargeback, this field must contain
the unique two digit Chargeback reason code. The reason codes are specified in Volume IIDispute
Resolution Rules. This reason code must appear in any Representment of the same Transaction.
Authorization Code
This field must contain an alphanumeric code or spaces.
Table A-28 Authorization Code
Authorized at a Point-ofTransaction Terminal with
Data Capture-Only
Capability
For Transactions authorized at a Point-of-Transaction Terminal with Data

Capture-Only Capability, a Member must transmit the Authorization Code
appearing on the Transaction Receipt.
Substitute Authorization
Code
For authorized Transactions not occurring at a Point-of-Transaction Terminal

with Data Capture-Only Capability, this field may contain four zeros and a Y
to signify an authorized Transaction.
No Authorization Code
If no Authorization Code is on the Transaction Receipt, positions 1 to 4 in this

field must contain zeros and the last position must be blank.
Terminal Transactions Not

Requiring Authorization
For Magnetic-Stripe Terminal or Point-of-Transaction Terminal Transactions

not requiring Authorization, this field must contain one of the following:
The code 0000N
SVCXXX (Positions 4 through 6 represent the Service Code encoded on
the Magnetic Stripe.)
This field must contain the appropriate value listed in Table A-29.
Each Chargeback or Representment record must include the reimbursement attribute

specified in the original Presentment.
For Transactions completed by a Visa Electron Merchant, this field must contain a
reimbursement attribute of 0.
Table A-29 describes the valid reimbursement attributes for International Transactions. Other
values used in this field are used at the discretion of Visa Europe.
15 May 2013

A-45
Table A-29 Reimbursement Attribute

Value
Reimbursement Schedule
Standard Interchange Reimbursement Fee
Plus ATM Cash Disbursement
Visa/Plus ATM Cash Disbursement
Custom Payment Service Interchange Reimbursement Fee (Brazil, Germany, Malaysia,

U.S.A.)
International pre-Custom Payment Service
International Airline Transaction
Plus ATM Cash DisbursementTier II
Visa/Plus ATM Cash DisbursementTier II
Supermarket PrepaidPrepaid Load
General Merchant Prepaid Load
Chargeback Reference Number

This field may contain a unique six digit number assigned by the Issuer to identify the source of the
Chargeback. If present, the Acquirer must return the same number in any Representment.
Documentation Indicator
For Chargeback and Representment records, this field must contain one of the following one-digit
codes to indicate the status of supporting documentation, as well as the validity of the Acquirer
Reference Number, as follows:
Table A-30 Status of Supporting Documentation/Acquirer Reference Number Validity
Value
Documentation Status
Space
No supporting documentation required
No supporting documentation provided
Supporting documentation to follow
Invalid Acquirer Reference Number and no supporting documentation received or

required
Invalid Acquirer Reference Number and supporting documentation received
No supporting documentation received
Documentation indicators 2 and 3 apply only to Representments.

This 50-character alpha-numeric field must contain the appropriate message for either:
An Original Credit money transfer
A Chargeback and Representment

For Original Credit money transfer message requirements, see the Original Credits Member
Requirements manual.
For a Chargeback and Representment message, see Volume IIDispute Resolution Rules, under each
reason code.
A-46

15 May 2013
Special Condition Indicators

This two position field must contain the appropriate risk identification indicator (Table A-31) in the first
position and Merchant Transaction indicator (Table A-32) in the second position.
Table A-31
Risk Identification (first position)
Indicator
Description
(Blank)
Risk identification indicator not required for this Merchant
Zero Floor Limit required
Terminal capable of reading and transmitting the full unaltered contents of the
Magnetic Stripe or Chip in the Authorization Request
Zero Floor Limit and terminal capable of reading and transmitting the full unaltered
contents of the Magnetic Stripe or Chip
Table A-32 Merchant Transaction Indicator (second position)

Indicator
Description
(Blank)
None of the specified conditions is present
Hotel
Hotel or restaurant qualifying for a special Floor Limit
Quasi-Cash/Online Gambling Transaction, as specified in Visa Europe Operating

Regulations, Volume IGeneral Rules, Section 5.4.N
Special Chargeback Indicator

This field must contain a P in the Chargeback record when the Issuer charges back an amount that is
less than the Transaction Amount.
Mail/Phone Order, Electronic Commerce or Recurring Transaction Indicator

The Mail/Phone Order, Electronic Commerce indicator field must contain one of the values listed in
Table A-33. If the Merchant Category Code on the original Transaction is 5960, 5962 or 5964 through
5969, the entry cannot be a space unless R is present in the Point-of-Transaction Environment code.
For a Chargeback or Representment, a Member must return this value if it was present in the original
Presentment.
The Point-of-Transaction environment field must contain the value listed in Table A-33 when a
Recurring Transaction is acquired outside the U.S.A.
15 May 2013

A-47
Table A-33 Mail/Phone Order or Electronic Commerce Values

Value
Transaction Type
Usage
(blank)
Field not applicable or Acquirer did not specify
Indicates that the Mail Order/

Telephone Order, Electronic
Commerce indicator is not relevant
for the Transaction.
Single Mail/Phone Order Transaction
Indicates that the Transaction is not

a Recurring Transaction or
instalment payment.
Recurring Transaction (valid only for U.S.A. Region

acquired Transactions)
Indicates a Recurring Transaction

that originates from an Acquirer in
the U.S.A.
Transactions that originate from
Acquirers in all other regions must
use Field 126.13, point-of-sale
environment value R Recurring
Transaction payment indicator, to
identify a Recurring Transaction.
Indicates a single purchase of goods

or services that is billed to the
account in multiple charges over a
period of time as agreed upon by
the Cardholder and Merchant.
Unknown classification/other mail order
Indicates that the type of mail/

telephone order is unknown.
Indicates that the Electronic

Commerce Transaction has been
authenticated using an approved
Non-Authenticated Security Transaction at a 3-D

Secure-capable Merchant and the Merchant
attempted Cardholder authentication using 3-D
Secure

Cardholder using an approved

Transaction that uses data
encryption for security, however
Cardholder Authentication is not
performed using an approved
Identifies multiple Transactions,

such as periodic membership fees
or subscriptions that:
Occur at predetermined
intervals that do not exceed one
year between Transactions
Represent an agreement
between a Cardholder and a
Merchant to purchase goods or
services over a period of time
A-48

15 May 2013

This field must contain the appropriate value listed in Table A-34 to specify the type of Unattended
Acceptance Terminal at the Point-of-Transaction.
Table A-34 Unattended Acceptance Terminal Indicator
Value
Space
Not applicable to this Transaction

(CAT) Type A
Effective from 15 October 2011, Transaction at an Unattended Acceptance Terminal that is
below the Floor Limit

(CAT) Type C (Automated Dispensing Machine)
Effective from 15 October 2011, Chip-initiated Transaction with PIN Verification at an

(CAT) Type B
Effective from 15 October 2011, Transaction at an Unattended Acceptance Terminal that
requires Authorization
Remote Indicator
Prepaid Card Indicator

This field must contain a P when the Transaction is for the purchase of a Prepaid Card.
This field must contain an L when the Transaction is a Visa Prepaid Load Service Transaction.
Airline Transaction Record Data Requirements
To qualify for the Airline Interchange Reimbursement Fee for Visa Europe Transactions all Airline
Transactions that are Visa Europe Transactions must incorporate both the following in the Clearing
Record:
Passenger Itinerary Data, see Table A-35, or miscellaneous charge data, see Table A-36
NOTE: Passenger Itinerary Data is the complete TCR3.
TCR3 Record Requirements are not mandatory for Airline Transactions and if they are not provided, the
standard Reimbursement rate for Visa Europe Transactions will apply.
Table A-35 TCR3 Airline Transaction Record Data Requirements
15 May 2013
Position
Field Length
Format
Contents
1-2
Unpacked Numeric
Transaction Code
Unpacked Numeric
Unpacked Numeric
Transaction Component Sequence Number
5-16
12
Alphanumeric
Reserved
17-18
Alphanumeric
Business Format Code (AI)
19-26
Alphanumeric
Reserved
27-46
20
Alphanumeric
Passenger Name
47-52
Unpacked Numeric
Departure Date (MMDDYY)
53-55
Alphanumeric
Origination City/Airport Code

A-49
Table A-35 TCR3 Airline Transaction Record Data Requirements (Continued)

Position
Field Length
Format
Contents
56-62
Group
63-69
Group
70-75
Group
77-83
Group
84-91
Alphanumeric
Travel Agency Code
92-116
25
Alphanumeric
Travel Agency Name
117
Alphanumeric
Ticket Indicator
118-123
Alphanumeric
124-129
Alphanumeric
130-135
Alphanumeric
136-141
Alphanumeric
Fare Basis Code-Leg 4
142-162
27
Alphanumeric
Reserved

For non-itinerary miscellaneous sales Transactions, the following descriptive information must be
included in the itinerary data fields:
A passenger name (or Cardholder name if the passenger name is unavailable)
Transaction Date (if different from the departure date)
Carrier code indicating the Airline providing the service
A space for the stop-over code
Y (default) for the class of service code
The appropriate itinerary data code to describe the type of miscellaneous sale, as specified in
Table A-36.
Table A-36 Miscellaneous Charge Data
Origination City/Pair
Destination City/Pair
XUP Upgrade
XAF Club Fee
XCA Cargo
XOT Tour Order
XDF Duty Fee
XAE Baggage Charge
XAO MCO
XTD Ticket Delivery
XPC Pet Carrier
XPE Ticket Re-Issue Fee
A-50

15 May 2013
DISPUTE RESOLUTION Exhibit 2N
Exhibit 2N
Pre-Arbitration Attempt
Date (mm/dd/yy):
To:
BIN:
From:
BIN:
Member Case ID / Number (optional):
Transaction ID:
We are submitting this case to you in an attempt to resolve this matter before making our submission to the Visa Europe Arbitration
Committee.
New information or documentation is being provided:
Account Number:
YES, see Explanation section
NO
Cardholder Name (Optional):
Acquirer Reference Number (23 or 24 characters):

Merchant Name:
Merchant Country Location:
Number of Transactions:
Merchant Category Code (MCC):
Disputed Amount (US Dollars): $
Transaction Currency Amount:
Transaction Date (mm/dd/yy):
Transaction Processing Date:
1st Chargeback Date (mm/dd/yy):
Reason Code:
Representment Date (mm/dd/yy):
Reason Code:
Explanation:
If we have not received your response by our filing date of (mm/dd/yy)______________________, we will file this case directly with the
Visa Europe Arbitration Committee. Please indicate your decision below and reply to this Pre-Arbitration attempt. If you have any
questions, feel free to contact us directly.
Prepared by (Requester):
Telephone Number:
Fax Number:
E-mail (Optional):
RESPONSE
We accept this case. We have credited you via Miscellaneous Funds Disbursement on (mm/dd/yy)
We decline this case.
Explanation of decline:
Response Prepared by (Requester):
Date (mm/dd/yy):
Telephone Number:
Fax Number:
E-mail (Optional):
15 May 2013

A-51
DISPUTE RESOLUTION Exhibit 2O
Exhibit 2O
Pre-Compliance Attempt
Date (mm/dd/yy):
To:
BIN:
From:
BIN:
Member Case ID / Number (optional):
Transaction ID:
We are submitting this case to you in an attempt to resolve this matter before making our submission to the Visa Europe Compliance
Committee.
Acquirer Reference Number (23 or 24 characters):
Cardholder Name (Optional):
Account Number:
Merchant Category Code (MCC):
Merchant Name:
Merchant Country Location:
Disputed Amount (US Dollars): $
Transaction Currency Amount:
Violated Section(s):
Number of Transactions:
VEOR Volume:
I or
Violation Date (mm/dd/yy):
II
Tranasaction Date (mm/dd/yy):
Date of Discovery (mm/d/yy):
Explanation of financial loss:
If we have not received your response by our filing date of (mm/dd/yy)______________________, we will file this case directly with the
Visa Europe Compliance Committee. Please indicate your decision below and reply to this Pre-Compliance attempt. If you have any
questions, feel free to contact us directly.
Prepared by (Requester):
Telephone Number:
Fax Number:
E-mail (Optional):
RESPONSE
We accept this case. We have credited you via Miscellaneous Funds Disbursement on (mm/dd/yy)
We decline this case.
Explanation of decline:
Response Prepared by (Opposer):
Date (mm/dd/yy):
Telephone Number:
Fax Number:
E-mail (Optional):
A-52

15 May 2013
DISPUTE RESOLUTION Exhibit 2P
Exhibit 2P
Cardholder Dispute Resolution Request Form

ISSUER, CARDHOLDER, ACQUIRER, AND MERCHANT INFORMATION
BIN:
Issuer Name:
Account Number:
Cardholder Name: (Last)
(First and M.I.)
Cardholder Address:
BIN:
Acquirer Name:
Acquirer Reference Number/Tracing Data:
Merchant Name:
Merchant Address:
CHRONOLOGY OF THE TRANSACTION, DISPUTE CHARGEBACK, AND PRESENTMENT EVENTS

Disputed Amount: $
Last Action Date (MM/DD/YY)
Transaction Date (MM/DD/YY):

Processing Date (MM/DD/YY):
FIRST CHARGEBACK
REPRESENTMENT
Input Date (MM/DD/YY):
Input Date (MM/DD/YY):
Receipt Date (MM/DD/YY):
Receipt Date (MM/DD/YY):
Reason Code:
Reason Code:
REQUIRED DOCUMENTATION ATTACHED

Concise chronological summary of dispute details including type of
Transaction, Cardholder dispute details, Chargeback and
Presentment facts, Cardholder contact, Merchant contact, etc.
OPTIONAL DOCUMENTATION ATTACHED

Other (specify)

Copy of all Cardholder/Merchant correspondence
REQUESTER INFORMATION AND OFFICIAL AUTHORIZATION TO SUBMIT RESOLUTION REQUEST

Request Date (MM/DD/YY):
Prepared by:
Telephone/Fax/Telex:
Centre Manager/Authorized Officer: (please type)

Title: (please type)
Financial Institution Name:
Address:
City:
State/Province, Postal Code, Country:

Centre Manager/Authorized Signature:
ALL INFORMATION MUST BE COMPLETE, CORRECT, AND LEGIBLE

Forward all requests within 45 calendar days of the most recent Action Date to:
Cardholder Dispute Resolution Administration, R, S and D Visa Europe, PO Box 39662, London W2 6WH
15 May 2013

A-53
AUTHORIZATION
AUTHORIZATION
AUTHORIZATION
Exhibit 3A
Exhibit 3B
Exhibit 3C
Exhibit 3D
Exhibit 3E
A-54
Required Message Content for VisaNet Financial Transactions . . . . . . . . . .

Required Message Content for VisaNet Authorization Requests . . . . . . . . .
Required Message Content for Visa Europe Systems Financial
Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Required Message Content for Visa Europe Systems
Authorization Requests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Certification of Special Authorization Representment Amount . . . . . . . . . .

A - 55
A - 63
A - 75
A - 84
A - 98
15 May 2013
AUTHORIZATION Exhibit 3A
Exhibit 3A
Required Message Content for VisaNet Financial Transactions

Message content for Financial Transactions using Single Message System formats.
Members must be able to provide or recognise the following information when submitting or receiving
financial messages through the Single Message System. The message format and content must comply
with the specifications in the VisaNet Manuals.
This exhibit does not apply to the Visa Europe Authorization Service, please refer to Required Message
Content for Visa Europe Systems Financial Transactions (Exhibit 3C) for more information.
Message Type
Indicator
The four digit code used to identify a financial message. The values are:
Message Type Indicator
Description
0200
Original Financial Transaction

Merchandise Credit
Account Transfer
Balance Inquiry
0220
Representment
Adjustment/Good Faith Collection
Acquirer Fee Collection/Funds
Disbursement
0420
Reversal
0422
Chargeback
Issuer Fee Collection/Funds Disbursement
Account Number
Field 2
Account Number of up to 19 digits.
Processing Code
Field 3
A six digit code used to identify the Transaction type (positions 1 and 2) and, if
applicable, the type of account affected (positions 3-6).
Positions 1 and 2
15 May 2013
Value
Description
00
Purchase Transaction
01
Cash Disbursement
02
AdjustmentDebit
03
Check Guarantee Transaction
10
Account Funding TransactionDebit
11
Quasi-Cash /Online Gambling Transaction
19
Fee CollectionDebit
20
Return (of goods)Credit
22
AdjustmentCredit
29
Funds DisbursementCredit
30
Balance Inquiry
40
Cardholder Account Transfer

A-55
Processing Code
Field 3 (continued)
Processing Code
Field 3 (continued)
Positions 3 and 4
Value
Description
00
Account not specified
10
Savings Account
20
Checking Account
30
Credit Card Account
40
Universal Account (Customer Identification

Number)
Positions 5 and 6
Value
Description
00
(not applicable)
10
Savings Account
20
Checking Account
30
Credit Card Account
40

Number)
Transaction Amount The amount of the Transaction. It must be expressed as a 12-digit field with the
Field 4
amount right-justified and without a decimal.
Example:
73.49 = 000000007349
4,962.50 = 000000496250
A-56
Settlement Amount
Field 5
The Transaction Amount in the Settlement Currency.
Cardholder Billing
Amount
Field 6
The Transaction Amount in the Cardholder billing currency.
Transmission Date
and Time
Field 7
The date and time in GMT. It must be expressed in MMDDhhmmss format with a
leading zero for any month, day or time that is represented by one digit.
Example:
October 9 at 9:38.06 AM = 1009093806
Systems Trace Audit

Number
Field 11
A six digit number that uniquely identifies a Transaction and all the messages it
includes according to individual program rules.
Transaction Time
Field 12
The local time of the Transaction. It must be expressed in the format hhmmss,
with a leading zero for any time that is represented by one digit.

15 May 2013
Transaction Date
Field 13
The month and day when a Transaction occurs at the Card acceptor location. It
must be expressed in MMDD format with a leading zero for any month or day
that is represented by one digit.
Settlement Date
Field 15
The date when the Transaction is settled.
Merchant Type
Field 18
A four digit code identifying the type of business conducted by the Merchant (that
is, the Merchant Category Code). See Volume IGeneral Rules, Appendix B,
Merchant Data Standards, for a complete listing.
Acquiring
Institution Country
Code
Field 19
A three digit numeric code identifying the country of the acquiring institution.
POS Entry Mode

Code
Field 22
A four digit code indicating the type of Point-of-Transaction Terminal used

(positions 1 and 2) and the capability of the terminal, if one was used, to capture
PINs (position 3). This field is used only when a Point-of-Transaction Terminal is
present at the Merchant Outlet.
The third position does not indicate that a PIN was entered or that a PIN is included
in the message.
Positions 1 and 2
POS Entry Mode

Code Field 22 (cont)
15 May 2013
Value
Description
00
Unknown
01
Manual/key entry
02
Magnetic Stripe read
05
Chip Card read
07
Proximity Payment (Chip Card rules)
90
Magnetic Stripe read, entire contents of

track 1 or track 2 transmitted
91
Proximity Payment (Magnetic-Stripe Card

rules)
95
Chip Card read; chip data are unreliable
Position 3
Value
Description
Unknown
Terminal can accept and capture PINs
Terminal cannot accept or capture PINs
PIN pad inoperative
Reserved for future use

A-57
POS Entry Mode

POS Condition Code

Field 25
A-58
Position 4
Value
Description
Unused
A two digit code used to identify conditions at the Point-of-Transaction. The values
for the POS condition code are:
Value
Description
00
Normal Transaction of this type
01
Cardholder not present
02
03
Merchant suspicious of Transaction or Card
05
Cardholder present; Card not present
08
Mail/Phone Order Transaction

(including Recurring Transactions)
10
Cardholder identity verified
59
Electronic Commerce Transaction conducted

over an open network
Acquiring
Institution
Identification Code
Field 32
A code that identifies the acquiring institution.
Retrieval Reference
Number
Field 37
A number that is used with other data elements to identify and track all messages
relating to a specific Transaction. It should be expressed in the format
YDDDnnnnnnnn. This field must not contain all zeros.
Response Code
Field 39
A two digit code that defines the response to a request or the message disposition.
Value
Description
00
Approval
01
Referral; call Issuer. This response is invalid

for ATM Transactions.
02
Referral; special condition. This response is

invalid for ATM Transactions.
03
Invalid Merchant
04
Pick up Card
05
Authorization declined
06
Error

15 May 2013
Response Code
Field 39 (Continued)
15 May 2013
Value
Description
07
Pick up Card; special condition (Response

indicates fraudulent use other than lost or
stolen Card. Refer to response codes 41 and
43)
11
Approval; VIP (Very Important Person)
12
Invalid Transaction
13
Invalid amount
14
Invalid Account Number
15
No such Issuer
19
Re-enter request
39
No credit account
41
Pick up Card; lost Card (Response indicates

fraudulent use.)
43
Pick up Card; stolen Card (Response

indicates fraudulent use.)
51
Not sufficient funds
52
No checking account
53
No savings account
54
Expired Card
55
Incorrect PIN
57
Transaction not permitted to Cardholder
61
Exceeds approval amount limit (activity

amount limit exceeded)
62
Restricted Card
65
Withdrawal frequency limit exceeded

(activity count limit exceeded)
75
Allowable number of PIN attempts exceeded
81
Cryptographic error
82
Incorrect Card Verification Value
84
Time limit for preauthorization exceeded
86
Unable to verify PIN
91
Service unavailable
92
Routing not successful
93
Transaction cannot be completed; violation

of law
96
System malfunction
Y1
Offline Approved

A-59
Response Code
Value
Description
Y3
Unable to go online (offline approved)
A complete list of response codes may be found in the VisaNet Manuals.
A-60
Card Acceptor
Terminal
Identification
Field 41
A code that identifies a terminal or an ATM at the Card acceptor location.
Card Acceptor
Identification Code
Field 42
An alphanumeric code assigned by the Acquirer to identify a Merchant. This field

must contain the Card acceptor identification code. Unless provided by different
entities, the Card acceptor identification code must be the same alphanumeric code
in both the Authorization and Clearing messages.
Card Acceptor
Name and Location
Field 43
The name and location (city name and country code) of the Card acceptor (such as
Merchant, ATM, Branch). For an International Original Credit money transfer this
field must contain the senders name.
Cardholder
Authentication
Verification Value
Results Code
Field 44.13
A code that identifies the outcome of Cardholder Authentication Verification Value

validation for 3-D Secure Transactions.
CVV/iCVV Results
Code
Field 44.5
A code that identifies the outcome of CVV, iCVV or dCVV validation for
Transactions. A complete list of response codes may be found in the VisaNet
Manuals.
Value
Description
(Blank) or not present
CVV, iCVV, or dCVV was not verified.
CVV, iCVV or dCVV failed verification.
CVV, iCVV or dCVV passed verification.
Transaction
Currency Code
Field 49
A three digit code that identifies the Transaction Currency. The code must always
reflect the currency in the Transaction Amount field (field 4). Currency codes may
be found in the VisaNet Manuals.
Settlement
Currency Code
Field 50
A three digit numeric code that identifies the Settlement Currency.
Cardholder Billing
Currency Code
Field 51
A three digit numeric code that identifies the currency used by the Issuer to bill the
Cardholders account.

15 May 2013
Positions 9 and 10 are the Electronic Commerce Transaction Indicators. The values
Mail/Telephone or
Electronic
are :
Commerce Indicator
Field 60.8
Value
Description
05
06
Non-Authenticated Security Transaction at a

3-D Secure-capable Merchant and the
Merchant attempted Cardholder
authentication using 3-D Secure
07
08
Network
Identification Code
Field 63.1
A code that specifies the network to be used for the transmission of the message,
which determines the program rules that apply to the Transaction.
Message Reason
Code
Field 63.3
A code that explains the reason for sending an Acquirer-generated advice, Reversal,
Adjustment, Chargeback, Chargeback reversal, Representment, Fee Collection or
funds disbursement.
Position 4 is the Electronic Commerce Transaction Indicator. The values are:

Mail/Telephone or
Electronic
Commerce Indicator
Field 63.6
Reimbursement
Attribute
Field 63.11
15 May 2013
Value
Description
Space
POS Customer Present (POS Check Service

Only)
Single Transaction of a mail/phone order
Instalment payment
Unknown classification/Other mail order

A code that identifies the applicable Interchange Reimbursement Fee for a

Transaction.

A-61
A-62
Original Data
Elements
Field 90
Information used to link the current message back to prior messages relating to the
same Transaction.
Transaction-Specific
Data
Field 104
For Original Credit money transfer message requirements, see the Original Credits
Member Requirements manual.
Visa Inc./Europe
Private-Use Field,
VSEC Subfields
Field 126
A set of subfields that provide Cardholder and Merchant certificate serial numbers,
unique Transaction identifiers, and a secure Cardholder authentication field.
Value
Description
126.6
Cardholder Certificate serial number
126.7
Merchant Certificate serial number
126.8
Transaction ID (XID)
126.9
Cardholder Authentication Verification

Value (CAVV)

15 May 2013
AUTHORIZATION Exhibit 3B
Exhibit 3B
Required Message Content for VisaNet Authorization Requests

Required data for Authorization Requests and Authorization Responses for Members using the
V.I.P.System Authorization Message formats
When requesting an Authorization or receiving an Authorization Response from an Issuer, an Acquirer
must provide and recognise the following information. The message format and content must comply
with the specifications in the VisaNet Manuals.
NOTE: This exhibit does not apply to the Visa Europe Authorization Service, please refer to Required
Message Content for Visa Europe Systems Authorization Requests (Exhibit 3D) for more
information.
For information concerning Single Message System message elements, see Required Message Content
for Visa Europe Systems Financial Transactions (Exhibit 3C) for those using the Visa Europe Authorization
Service and the Required Message Content for VisaNet Authorization Requests (Exhibit 3A) for those using
the V.I.P. System.
Message Type
Indicator
The four digit code used to identify the message. The values are:
Value
Description
0100
0101
Authorization Request repeat
0102
ATM Transaction confirmation
0110
Response
0400
Reversal request
0401
Reversal repeat
Account Number
Field 2
Processing Code
Field 3
applicable, the type of account affected (positions 3 and 4).
Positions 1 and 2
15 May 2013
Value
Description
00
01
Cash Disbursement
11
Quasi-Cash/Online Gambling Transaction
28
Prepaid Load
30
Balance Inquiry
40
72
Prepaid Activation

A-63
Processing Code
Field 3 (continued)
Processing Code
Field 3 (continued)
Positions 3 and 4
Value
Description
00
10
Savings Account
20
Checking Account
30
Credit Card Account
40

Number)
Positions 5 and 6
Value
Description
00
Not applicable
10
Savings Account
20
Checking Account
30
Credit Card Account
40

Number)
Field 4
Examples:
73.49 = 000000007349
4,962.50 = 000000496250
Transmission Date
and Time
Field 7
A-64
Example:
October 9 at 9:38.06 AM = 1009093806

15 May 2013
Expiry Date
Field 14
The four digits identifying the year and month that the Card expires. It must be
expressed in the format YYMM with a leading zero for any month or year that is
represented by one digit.
Examples:
April 1994 = 9404
June 2000 = 0006
The expiry date field must be excluded for:
Transactions where the true expiry date is unknown
All Transactions except Mail/Phone Order Transactions, Recurring Transactions
and PIN-related Transactions, when the Transaction Receipt does not contain
either a:
- Card Imprint
- Signature
Mail/Phone Order Transactions and Recurring Transactions, if the expiry date is
unavailable. (The Merchant must attempt to obtain the expiry date.)
All Transactions initiated at a Point-of-Transaction Terminal with an unexpired
Card, if the terminal cannot capture the expiry date
The expiry date field must be excluded for the previous conditions. This will result in
an Authorization declined (05) Response.
For Mail/Phone Order Transactions and Recurring Transactions, the Issuer may
allow Stand-In Processing to authorize Transactions when no expiry date is
available or specify a Decline Response for this condition.
15 May 2013
Merchant Category
Code (MCC)
Field 18
A four digit code identifying the type of business conducted by the Merchant.
Required field for all requests. See Appendix B, Merchant Data Standards for a
complete listing.
Acquiring
Institution Country
Code
Field 19

A-65
POS Entry Mode

Code
Field 22
A four digit code indicating the method used to enter the Account Number and
Card expiry date into the V.I.P. System (positions 1 and 2) and, if an electronic
terminal is used, the capability of the terminal, if one was used, to capture online
The third position does not indicate that an online PIN was entered or that an online
PIN is included in the message.
Positions 1 and 2
A-66
Value
Description
Usage
00
Unknown
Indicates that the method to capture the

Account Number and expiry date is not
known, or that a terminal was not used to
capture the Card data, that is, when the
Transaction is paper-based.
01
Manual/key entry
Indicates that the Card data was not

obtained via the Chip or Magnetic Stripe
on the Card. This value is used when the
Transaction is a mail/phone order, or
recurring, or electronic commerce, or
Authorization is by voice, or when the
Chip or Magnetic Stripe on the Card
cannot be read.
02
Magnetic Stripe read;

CVV checking may not be
possible
Indicates that the Magnetic-Stripe Data

may be unreliable and that accurate CVV
processing may not be possible.
05
Integrated circuit card

read; CVV or iCVV
checking is possible
Indicates that the account information

was obtained from the Chip on the Card
and that CVV or iCVV checking is
possible.
07
Proximity Payment using

VSDC Chip rules

and that the Transaction was processed
according to Chip data rules. CVV or
iCVV checking is possible.
90
Magnetic-Stripe read and

exact contents of Track 1
or Track 2 included (CVV
check is possible)
Indicates that the full, unaltered contents

of the Magnetic Stripe are transmitted to
the Acquirer or Issuer and that CVV
checking is possible.
91

Magnetic-Stripe Data
rules (dCVV check is
possible)
Indicates that the Card data was obtained

from a proximity Chip on a Card and that
the Transaction was processed according
to Magnetic-Stripe Data rules. dCVV
95
Chip Card read; chip data

are unreliable

or iCVV processing may not be possible.

15 May 2013
POS Entry Mode

Code Field 22
(Continued)
POS Entry Mode

Code Field 22
(Continued)
Position 3
Value
Description
Usage
Unknown
Indicates that the online PIN capability of

the Point-of-Transaction Terminal cannot
be determined.
Terminal can accept

online PINs
Indicates that the Point-of-Transaction

Terminal can accept and forward an
online PIN.
Terminal cannot accept

online PINs

Terminal cannot accept and forward an
online PIN.
Terminal PIN pad is down

online PIN, but cannot do so because the
PIN pad is not functioning.
Not used for Transactions using a Visa

Value
Description
Usage
Unused

Position 4
POS Condition Code A two digit code used to identify conditions at the point of service or point of sale.
Field 25
The values for the POS condition code are:
15 May 2013
Value
Description
Usage
00
Normal Transaction of
this type
For Authorization Requests for Visa Card

and Visa Electron Card Transactions. 00
indicates that the Card and the
Cardholder are present at the Merchant
Outlet (face-to-face Transaction).
01
Not used for Visa Card and Visa Electron

Card Transactions.
02
Terminal Cardholder
operated, such as ATM, or
Automated Dispensing
Machine
Indicates that the Transaction originated

in the Unattended Environment (Card
and Cardholder present).
03
Merchant suspicious of
Transaction or Card
Indicates that the Transaction may be

occurring on a Card that is lost, stolen or
counterfeit.

A-67
Field 25 (Continued) The values for the POS condition code are:
A-68
Value
Description
Usage
05
Cardholder present; Card

not present
Indicates that the Cardholder is present

at the Merchant Outlet, but the Card is
not present.
Under these circumstances, the
Cardholder has given the Merchant the
Card data, which is maintained on file for
billing purposes, that is, a Transaction at
an Automated Fuel Dispenser, toll road or
toll bridge that is initiated with a
Merchant-proprietary proximity device.
08
Mail/Phone Order
Transaction/Recurring
Transaction

via the mail or telephone.
Also identifies a Recurring Transaction
when the recurring payment indicator R
is present in field 126.13, POS Environment,
or for a Transaction acquired in Visa USA,
when 02 is present in field 60.8, Mail/
Telephone/Electronic Commerce Indicator.
10
Cardholder identity
verified (used for check
acceptance only)

Cards.
51
Request for Account

Number Verification
without Authorization, or
request for Account
Number and address
verification without
Authorization
Indicates that a request for address

verification or Account Number
Verification occurred without requesting
Authorization.
59
Electronic Commerce
Transaction through
public network

via the internet.
71
Card is present, Magnetic

Stripe cannot be read
(key-entered)
Indicates that the Account information

was obtained via key entry because the
Point-of-Transaction Terminal could not
read the Magnetic Stripe on the Card
(Magnetic-Stripe read failure).
Acquiring
Institution
Identification Code
Field 32
Retrieval Reference
Number
Field 37
A number, usually assigned by the Acquirer, that is used with other data elements
to identify and track Authorization messages relating to a Transaction. It must be
expressed in the format YDDDnnnnnnnn. A new retrieval reference number must
be assigned for each new Authorization Request and must not contain all zeros.

15 May 2013
15 May 2013
Authorization Code
Field 38
A code assigned by the Issuer or its Authorizing Processor if the Authorization

Request is approved. (If a Transaction is authorized through the V.I.P. System, the
first five digits of the Authorization code or 0000Y must appear in the Visa
System record. See Volume IGeneral Rules, Section 6.2.A.1.a)
Response Code
Field 39
Value
Description
00
Approval
01
Referral; call Issuer for instructions (Use in or

out toll-free line if available or call collect.
The Issuer must maintain a record of the
final Response.)
Response code 01 is invalid for ATM
Transactions.
For ATM Cash Disbursements and
Transactions at an Unattended Acceptance
Terminal, an Authorizing Processor may
convert an 01 Response to an 05 Response.
02
Referral; special condition (See Response

code 01.)
03
Invalid Merchant/service provider
04
Pick up Card
05
06
Error
07

43.)
10
Partial Authorization
11
VIP (Very Important Person) approval
12
Invalid Transaction
13
Invalid amount
14
15
No such Issuer
19
Re-enter request
41

fraudulent use.)
43

51
52
No checking account
53
No savings account

A-69
Response Code
Value
Description
54
Authorization declined; Expired Card
55
Incorrect PIN
57
61
Withdrawal amount limit or activity amount

limit exceeded
62
Restricted Card
65
Activity count limit exceeded
75
77
Data contained in a repeat request or

Reversal message differs from original
request
81
Cryptographic Error
82
86
91
Service unavailable now
93

of law
96
System malfunction
A-70
Card Acceptor
Identification Code
Field 42
An alphanumeric code assigned by the Acquirer to identify a Merchant.

This field must contain the Card acceptor identification code. Unless provided by
different entities, the Card acceptor identification code must be the same
Card Acceptor
Name and Location
Field 43
Merchant, ATM, Branch).
If the Card acceptor provides a customer service telephone number in the
Merchant city field in the Clearing Record, the telephone number in this field and in
the same field in the Clearing Record must align.
senders name
CVV/iCVV Results
Code
Field 44.5
Transactions. A complete list of response codes may be found in the VisaNet
Manuals.
Value
Description

15 May 2013
Transaction
Currency Code
Field 49
A three digit code that identifies the Transaction Currency. The code in this field
must always reflect the currency in the Transaction Amount field (Field 4). Valid
currency codes may be found in the VisaNet Manuals.
Cardholder Billing
Currency
Field 51
A three digit code that identifies the currency used by the Issuer to bill the
Cardholders account. Valid codes may be found in the VisaNet Manuals.
Additional POS
Information
Field 60
A field that provides additional information about conditions at the Point-ofTransaction.

Position 1 - terminal type
15 May 2013
Value
Description
Usage
Unspecified
Indicates that the type of Point-ofTransaction Terminal is not specified.
Effective until 14 October

2011, terminal that
performs CardholderActivated Transactions
(CAT) Type A
Effective from 15 October
2011, Transaction at an
Terminal that is below the
Floor Limit
Effective until 14 October 2011, indicates

an Unattended Acceptance Terminal that
performs a CAT Type A Transaction,
which has all of the following
characteristics:

2011, terminal that
performs CardholderActivated Transaction
(CAT) Type C (ATM)
2011, Chip-initiated
Transaction with PIN
Verification at an
Terminal
Indicates that the Transaction occurred at

an ATM.

2011, terminal that
(CAT) Types B and C
Terminal that requires
Authorization
Effective until 14 October 2011, indicates

performs one of the following types of
Transactions:
Is less than US $40.00, or local

currency equivalent
Is not authorized
No Cardholder Verification is
performed
CAT Type A examples:
- Parking garage fee
- Road toll
CAT Type B, which is a Transaction

that takes place at an Unattended
Acceptance Terminal and has all of the
following characteristics:
- Is less than US $100, or local
currency equivalent
- Is authorized
- Has no Cardholder Verification
performed

A-71
Additional POS
Information
Field 60
(Continued)

Position 1 - terminal type (Continued)
Value
Description
Usage
CAT Type C, which is a Transaction
Acceptance Terminal and has both of
the following characteristics:
- Is authorized
- Has PIN Verification performed
CAT Type B examples:
Fuel purchase without a PIN
Prepaid Card purchase
Video rental
CAT Type C example:
Fuel purchase with a PIN
Additional POS
Information
Field 60 (continued)
A-72
Electronic cash register
Indicates that a cash register is capable of

reading the Magnetic Stripe or Chip on
the Card.
Telephone device
(including Visa Europe
dial terminals)
Identifies a stand-alone dial-up terminal

used by a Merchant to obtain the Card
data that is subsequently transmitted to
the Acquirer, Issuer or Visa Europe via a
telephone line.
This value applies only to a Card-Present
Environment Transaction and does not
indicate a telephone operated by the
Cardholder.
Reserved
Do not use. Not a valid value.
Position 2 - terminal entry capability
Value
Description
Usage
Unknown
Indicates that the terminal capability

cannot be determined.
Terminal not used
Indicates that a terminal was not used to

capture the Card data.
Magnetic-Stripe-read
capability
Indicates that a terminal can read the

Magnetic Stripe on the Card.
Barcode read capability
Not used for Visa Cards and Visa Electron

Cards at this time.
OCR read capability

Cards at this time.
Chip-capable terminal

Chip and the Magnetic Stripe on the
Card.

15 May 2013
Additional POS
Information
Additional POS
Information
Transaction
Currency Code
Field 104
15 May 2013
Position 2 - terminal entry capability (Continued)
Value
Description
Usage
Proximity read capability

proximity Chip on the Card.
Does not apply to Merchant proprietary
proximity devices.
Terminal does not have

the capability to read
Card data
Indicates that the terminal does not have

the capability to read the Chip or
Position 9 and 10 - Mail/Phone Order Transaction or Electronic Commerce

Transaction Indicators
Value
Description
Usage
00
Not applicable
Indicates that the mail order, telephone

order, electronic commerce indicator is
not relevant for the Transaction.
05
Secure Electronic
Commerce Transaction
Indicates that the Electronic Commerce

Transaction has been authenticated using
a approved protocol, such as 3-D Secure.
06
Non-Authenticated
Security Transaction at a
3-D Secure-capable
Merchant and the
Merchant attempted
Cardholder
authentication using 3-D
Secure

Cardholder using 3-D Secure, but was
unable to complete the Authentication
because the Cardholder or the Issuer
does not participate in the 3-D Secure
program.
07
Non-Authenticated
Security Transaction

Transaction that uses data encryption for
security, however Cardholder
Authentication is not performed using an
approved protocol, such as 3-D Secure.
08

Transaction that has no data protection.
(This value is not valid for Visa Europe
Transactions.)
09
For optional Regional use

only
Identifies a Non-Authenticated Security

Transaction conducted at a secure
terminal that is capable of an electronic
Transaction, where the Merchant is
located outside the USA Region.
Transactions or Transactions that
originate in the U.S.A.)

A-73
Visa Private-Use
Field, VSEC
Subfields Field 126
Value
Subfield 126.6
Subfield 126.7
Subfield 126.8
Subfield 126.9

Value (CAVV)
Subfield 126.13
A-74
Description
Recurring Payment Indicator

15 May 2013
AUTHORIZATION Exhibit 3C
Exhibit 3C
Required Message Content for Visa Europe Systems Financial Transactions

Message content for Financial Transactions using Single Message System formats.
Members must be able to provide or recognise the following information when submitting or receiving
financial messages through the Single Message System. The message format and content must comply
with the specifications in the Visa Europe System Manuals.
NOTE: This exhibit does not apply to the V.I.P System, please refer to Required Message Content for
VisaNet Financial Transactions (Exhibit 3A) for more information.
Message Type
Indicator
The four digit code used to identify a financial message. The values are:
Value
Description
0200
Original Financial Transaction

Merchandise Credit
Account Transfer
Balance Inquiry
0220
Representment
Adjustment/Good Faith Collection
Acquirer Fee Collection/Funds
Disbursement
0420
Reversal
0422
Chargeback
Issuer Fee Collection/Funds Disbursement
Account Number
Field 2
Processing Code
Field 3
Positions 1 and 2
15 May 2013
Value
Description
00
01
Cash Disbursement
02
AdjustmentDebit
03
Check Guarantee Transaction
10
Account Funding TransactionDebit
11
Quasi-Cash /Online Gambling Transaction
19
Fee CollectionDebit
20
Return (of goods)Credit
22
AdjustmentCredit
28
Prepaid Activation and Load
29
Funds DisbursementCredit
72
Prepaid Activation

A-75
Processing Code
Field 3 (Continued)
Positions 1 and 2 (Continued)
Processing Code
Field 3 (continued)
Processing Code
Field 3 (continued)
Value
Description
30
Balance Inquiry
40
Positions 3 and 4
Value
Description
00
10
Savings Account
20
Checking Account
30
Credit Card Account
40

Number)
Positions 5 and 6
Value
Description
00
Not applicable
10
Savings Account
20
Checking Account
30
Credit Card Account
40

Number)
Field 4
Examples:
73.49 = 000000007349
4,962.50 = 000000496250
A-76
Settlement Amount
Field 5
The Transaction Amount in the Settlement Currency.
Cardholder Billing
Amount
Field 6
The Transaction Amount in the Cardholder billing currency.
Transmission Date
and Time
Field 7
Example:
October 9 at 9:38.06 AM = 1009093806

15 May 2013
Systems Trace Audit

Number
Field 11
A six digit number that uniquely identifies a Transaction and all the messages it
includes according to individual program rules.
Transaction Time
Field 12
The local time of the Transaction. It must be expressed in the format hhmmss,
with a leading zero for any time that is represented by one digit.
Transaction Date
Field 13
The month and day when a Transaction occurs at the Card acceptor location. It
must be expressed in MMDD format with a leading zero for any month or day
that is represented by one digit.
Settlement Date
Field 15
The date when the Transaction is settled.
Merchant Type
Field 18
A four digit code identifying the type of business conducted by the Merchant (that
is, the Merchant Category Code). See Appendix B, Merchant Data Standards, for a
complete listing.
Acquiring
Institution Country
Code
Field 19
POS Entry Mode

Code
Field 22
A four digit code indicating the type of Point-of-Transaction Terminal used

(positions 1 and 2) and the capability of the terminal, if one was used, to capture
The third position does not indicate that a PIN was entered or that a PIN is included
in the message.
Positions 1 and 2
15 May 2013
Value
Description
00
Unknown
01
Manual/key entry
02
Magnetic Stripe read
05
Chip Card read
07
Proximity Payment (Chip Card rules)
90
Magnetic Stripe read, entire contents of

track 1 or track 2 transmitted
91
Proximity Payment (Magnetic-Stripe Card

rules)
95
Chip Card read; chip data are unreliable

A-77
POS Entry Mode

POS Entry Mode

POS Condition Code

Field 25
A-78
Position 3
Value
Description
Unknown
Terminal can accept and capture PINs
Terminal cannot accept or capture PINs
PIN pad inoperative
Position 4
Value
Description
Unused
A two digit code used to identify conditions at the Point-of-Transaction. The values
for the POS condition code are:
Value
Description
00
Normal Transaction of this type
01
02
03
Merchant suspicious of Transaction or Card
05
Cardholder present; Card not present
06
Preauthorization Request
08

(including Recurring Transactions)
10
Cardholder identity verified
59
Electronic Commerce Transaction conducted

over an open network
71
Card present, magnetic stripe cannot be read

(key entered)
Acquiring
Institution
Identification Code
Field 32
Retrieval Reference
Number
Field 37
A number that is used with other data elements to identify and track all messages
relating to a specific Transaction. It should be expressed in the format
YDDDnnnnnnnn. This field must not contain all zeros.

15 May 2013
Response Code
Field 39
15 May 2013
Value
Description
00
Approval
01
Referral; call Issuer. This response is invalid

for ATM Transactions.
02
Referral; special condition. This response is

invalid for ATM Transactions.
03
Invalid Merchant
04
Pick up Card
05
06
Error
07

43)
10
Partial Approval
11
Approval; VIP (Very Important Person)
12
Invalid Transaction
13
Invalid amount
14
15
No such Issuer
19
Re-enter request
39
No credit account
41

fraudulent use.)
43

51
52
No checking account
53
No savings account
54
Expired Card
55
Incorrect PIN
57
61
Exceeds approval amount limit (activity

amount limit exceeded)
62
Restricted Card
65
Withdrawal frequency limit exceeded

(activity count limit exceeded)
75

A-79
Response Code
Value
Description
81
Cryptographic error
82
85
No reason to decline a request for address

verification or CVV2 verification
86
91
Service unavailable
92
Routing not successful
93

of law
96
System malfunction
Y1
Offline Approved
Y3
Unable to go online (offline approved)
A-80
Card Acceptor
Terminal
Identification
Field 41
A code that identifies a terminal or an ATM at the Card acceptor location.
Card Acceptor
Identification Code
Field 42

Card Acceptor
Name and Location
Field 43
Merchant, ATM, Branch). For an International Original Credit money transfer this
field must contain the senders name.
Cardholder
Authentication
Verification Value
Results Code
Field 44.13
A code that identifies the outcome of Cardholder Authentication Verification Value

validation for 3-D Secure Transactions.
CVV/iCVV Results
Code
Field 44.5
Transactions. A complete list of response codes may be found in the Visa Europe
System Manuals.
Value
Description

15 May 2013
Additional Data Private

Field 48
A field used to identify additional information (for example can be used to

represent additional information for MCC 6012 Authorization Requests). The
values are:
Data Description
Length
Format
Date of birth of recipient
Eight-digit code in the format

YYYYMMDD.
NOTE:
15 May 2013
No default date is
captured
Partially masked
Account Number of
recipient; or
Account Number of
recipient.
10
Card to Card payments:

First six and last four
characters of recipients
Account Number (no
spaces).
Card to card payments:
Up to 10 characters of the
recipients Account Number.
If the Account Number is
under 10 characters, the
remaining field locations
must be populated with an
asterisk (*).
Partial post code of

recipient account
First part of the post code (the

district in the United Kingdom)
which Acquirers must populate
(for example for post code
KA27 8AA, specify only
KA27).
If the first part of the post code
is only two characters, the
remaining field locations must
be left blank.
Surname of recipient
First six characters of the

recipients surname.
Alphabetic characters only
must be used (for example Latin
characters such as A, B, C or a,
b, c and so on).
If the surname is shorter than
six characters, the remaining
field locations must be
populated with an asterisk (*).
Transaction
Currency Code
Field 49
A three digit code that identifies the Transaction Currency. The code must always
reflect the currency in the Transaction Amount field (field 4). Currency codes may
be found in the Visa Europe System Manuals.
Settlement
Currency Code
Field 50
A three digit numeric code that identifies the Settlement Currency.
Cardholder Billing
Currency Code
Field 51
A three digit numeric code that identifies the currency used by the Issuer to bill the
Cardholders account.

A-81
Positions 9 and 10 are the Electronic Commerce Transaction Indicators. The values
Mail/Telephone or
Electronic
are:
Commerce Indicator
Field 60.8
Value
Description
00
Not applicable
01
Single Transaction of a Mail/Phone Order

Transaction
03
04
Unknown
05
06

07
08
09
For optional Visa Europe use only
Network
Identification Code
Field 63.1
A code that specifies the network to be used for the transmission of the message,
which determines the program rules that apply to the Transaction.
Message Reason
Code
Field 63.3
A code that explains the reason for sending an Acquirer-generated advice, Reversal,
Adjustment, Chargeback, Chargeback reversal, Representment, Fee Collection or
funds disbursement.

Mail/Telephone or
Electronic
Commerce Indicator
Field 63.6
A-82
Value
Description
Space
POS Customer Present (POS Check Service

Only)
Single Transaction of a mail/phone order
Instalment payment
Unknown classification/Other mail order


15 May 2013

Mail/Telephone or
Electronic
Commerce Indicator
Field 63.6
(Continued)
15 May 2013
Value
Description
Reimbursement
Attribute
Field 63.11
A code that identifies the applicable Interchange Reimbursement Fee for a

Transaction.
Original Data
Elements
Field 90
Information used to link the current message back to prior messages relating to the
same Transaction.
Transaction-Specific
Data
Field 104
Visa Inc./Europe
Private-Use Field,
VSEC Subfields Field
126
Value
Description
126.6
126.7
126.8
126.9

Value (CAVV)

A-83
AUTHORIZATION Exhibit 3D
Exhibit 3D
Required Message Content for Visa Europe Systems Authorization Requests

Required data for Authorization Requests and Authorization Responses for Members using the Visa
Europe Authorization Service Authorization Message formats
When requesting an Authorization or receiving an Authorization Response from an Issuer, an Acquirer
must provide and recognise the following information. The message format and content must comply
with the specifications in the Visa Europe System Manuals.
NOTE: This exhibit does not apply to the V.I.P System, please refer to Required Message Content for
VisaNet Authorization Requests (Exhibit 3B) for more information.
For information concerning Single Message System message elements, see Required Message Content
for Visa Europe Systems Financial Transactions (Exhibit 3C) for those using the Visa Europe Authorization
Service and the Required Message Content for VisaNet Authorization Requests (Exhibit 3A) for those using
the V.I.P. System.
Message Type
Indicator
The four digit code used to identify the message. The values are:
Value
Description
0100
0101
Authorization Request repeat
0102
ATM Transaction confirmation
0110
Response
0400
Reversal request
0401
Reversal repeat
Account Number
Field 2
Processing Code
Field 3
applicable, the type of account affected (positions 3 and 4).
Positions 1 and 2
A-84
Value
Description
00
01
Cash Disbursement
11
Quasi-Cash/Online Gambling Transaction
26
Original Credit
28
Prepaid Load
30
Balance Inquiry
40
70
PIN Change/Unblock
72
Prepaid Activation

15 May 2013
Processing Code
Field 3 (continued)
Processing Code
Field 3 (continued)
Positions 3 and 4
Value
Description
00
10
Savings Account
20
Checking Account
30
Credit Card Account
40

Number)
Positions 5 and 6
Value
Description
00
Not applicable
10
Savings Account
20
Checking Account
30
Credit Card Account
40

Number)
Field 4
Examples:
73.49 = 000000007349
4,962.50 = 000000496250
15 May 2013
Transmission Date
and Time
Field 7
Example: October 9 at 9:38.06 AM = 1009093806
System Trace Audit

Number
Field 11
A six digit number assigned by the message initiator that uniquely identifies a
Transaction made by a Cardholder and all the messages it includes according to
individual program rules.

A-85
Expiry Date
Field 14
The four digits identifying the year and month that the Card expires. It must be
expressed in the format YYMM with a leading zero for any month or year that is
represented by one digit.
Examples:
April 1994 = 9404
June 2000 = 0006
The expiry date field must be excluded for:
Transactions where the true expiry date is unknown
All Transactions except Mail/Phone Order Transactions, Recurring Transactions
and PIN-related Transactions, when the Transaction Receipt does not contain
either a:
- Card Imprint
- Signature
Mail/Phone Order Transactions and Recurring Transactions, if the expiry date is
unavailable. (The Merchant must attempt to obtain the expiry date.)
All Transactions initiated at a Point-of-Transaction Terminal with an unexpired
Card, if the terminal cannot capture the expiry date
The expiry date field must be excluded for the previous conditions. This will result in
an Authorization declined (05) Response.
For Mail/Phone Order Transactions and Recurring Transactions, the Issuer may
allow Stand-In Processing to authorize Transactions when no expiry date is
available or specify a Decline Response for this condition.
A-86
Merchant Category
Code (MCC)
Field 18
A four digit code identifying the type of business conducted by the Merchant.
Required field for all requests. See Appendix B, Merchant Data Standards for a
complete listing.
Acquiring
Institution Country
Code
Field 19
A three digit code identifying the country of the acquiring institution.

15 May 2013
POS Entry Mode

Code
Field 22
A four digit code indicating the method used to enter the Account Number and
Card expiry date into the V.I.P. System (positions 1 and 2) and, if an electronic
terminal is used, the capability of the terminal, if one was used, to capture online
The third position does not indicate that an online PIN was entered or that an online
PIN is included in the message.
Positions 1 and 2
15 May 2013
Value
Description
Usage
00
Unknown
Indicates that the method to capture the

Account Number and expiry date is not
known, or that a terminal was not used to
capture the Card data, that is, when the
Transaction is paper-based.
01
Manual/key entry
Indicates that the Card data was not

obtained via the Chip or Magnetic Stripe
on the Card. This value is used when the
Transaction is a mail/phone order, or
recurring, or electronic commerce, or
Authorization is by voice, or when the
Chip or Magnetic Stripe on the Card
cannot be read.
02
Magnetic Stripe read;

CVV checking may not be
possible

processing may not be possible.
05
Integrated circuit card

read; CVV or iCVV
checking is possible

and that CVV or iCVV checking is
possible.
07

VSDC Chip rules

and that the Transaction was processed
according to Chip data rules. CVV or
iCVV checking is possible.
90
Magnetic-Stripe read and

exact contents of Track 1
or Track 2 included (CVV
check is possible)
Indicates that the full, unaltered contents

of the Magnetic Stripe are transmitted to
the Acquirer or Issuer and that CVV
91

Magnetic-Stripe Data
rules (dCVV check is
possible)
Indicates that the Card data was obtained

from a proximity Chip on a Card and that
the Transaction was processed according
to Magnetic-Stripe Data rules. dCVV
95
Chip Card read; chip data

are unreliable

or iCVV processing may not be possible.

A-87
POS Entry Mode

POS Entry Mode

Position 3
Value
Description
Usage
Unknown
Indicates that the online PIN capability of

the Point-of-Transaction Terminal cannot
be determined.
Terminal can accept

online PINs

online PIN.
Terminal cannot accept

online PINs

Terminal cannot accept and forward an
online PIN.
Terminal PIN pad is down

online PIN, but cannot do so because the
PIN pad is not functioning.

Value
Description
Usage
Unused

Position 4
Field 25
The values for the POS condition code are:
A-88
Value
Description
Usage
00
Normal Transaction of
this type
For Authorization Requests for Visa Card

and Visa Electron Card Transactions. 00
indicates that the Card and the
Cardholder are present at the Merchant
Outlet (face-to-face Transaction).
01

Card Transactions.
02
Terminal Cardholder
operated, for example,
ATM, or Automated
Dispensing Machine

in the Unattended Environment (Card
and Cardholder present).
03
Merchant suspicious of
Transaction or Card
Indicates that the Transaction may be

occurring on a Card that is lost, stolen or
counterfeit.

15 May 2013
Field 25 (Continued) The values for the POS condition code are:
15 May 2013
Value
Description
Usage
05
Cardholder present; Card

not present
Indicates that the Cardholder is present

at the Merchant Outlet, but the Card is
not present.
Under these circumstances, the
Cardholder has given the Merchant the
Card data, which is maintained on file for
billing purposes, that is, a Transaction at
an Automated Fuel Dispenser, toll road or
toll bridge that is initiated with a
Merchant-proprietary proximity device.
06
Completion Advice
Preauthorization completion advices

must always contain 06
08
Mail/Phone Order
Transaction/ Recurring
Transaction

via the mail or telephone.
Also identifies a Recurring Transaction
when the recurring payment indicator R
is present in field 126.13, POS Environment,
or for a Transaction acquired in Visa USA,
when 02 is present in field 60.8, Mail/
Telephone/Electronic Commerce Indicator.
10
Cardholder identity
verified (used for check
acceptance only)

Cards.
51
Request for Account

Number Verification
without Authorization, or
request for Account
Number and address
verification without
Authorization
Indicates that a request for address

verification or Account Number
Verification occurred without requesting
Authorization.
59
Electronic Commerce
Transaction through
public network

via the internet.
71
Card is present, Magnetic

Stripe cannot be read
(key-entered)
Indicates that the Account information

was obtained via key entry because the
Point-of-Transaction Terminal could not
read the Magnetic Stripe on the Card
(Magnetic-Stripe read failure).

A-89
Additional Data Private

Field 48
A field used to identify additional information (for example can be used to

represent additional information for MCC 6012 Authorization Requests). The
values are:
Data Description
Length
Format
Date of birth of recipient
Eight-digit code in the format

YYYYMMDD.
NOTE:
A-90
No default date is
captured
Partially masked
Account Number of
recipient; or
Account Number of
recipient.
10
Card to Card payments:

First six and last four
characters of recipients
Account Number (no
spaces).
Card to card payments:
Up to 10 characters of the
recipients Account
Number.
If the Account Number is
under 10 characters, the
remaining field locations
must be populated with
an asterisk (*).
Partial post code of

recipient account
First part of the post code

(the district in the United
Kingdom) which Acquirers
must populate (for example
for post code KA27 8AA,
specify only KA27).
If the first part of the post
code is only two characters,
the remaining field locations
must be left blank.
Surname of recipient
First six characters of the

recipients surname.
Alphabetic characters only
must be used (for example
Latin characters such as A, B,
C or a, b, c and so on).
If the surname is shorter than
six characters, the remaining
field locations must be
populated with an asterisk
(*).
Acquiring
Institution
Identification Code
Field 32
Retrieval Reference
Number
Field 37
A number, usually assigned by the Acquirer, that is used with other data elements
to identify and track Authorization messages relating to a Transaction. It must be
expressed in the format YDDDnnnnnnnn. A new retrieval reference number must
be assigned for each new Authorization Request and must not contain all zeros.

15 May 2013
15 May 2013
Authorization Code
Field 38
A code assigned by the Issuer or its Authorizing Processor if the Authorization

Request is approved. (If a Transaction is authorized through the Visa Europe
Authorization Service, the first five digits of the Authorization code or 0000Y
must appear in the Visa System record. See Volume IGeneral Rules,
Section 6.2.A.1.a)
Response Code
Field 39
A two digit field indicating the Response to the Authorization Request. The values
for the Response code are:
Value
Description
00
Approval
01
Referral; call Issuer for instructions (Use in or

out toll-free line if available or call collect.
The Issuer must maintain a record of the
final Response.)
Response code 01 is invalid for ATM
Transactions.
For ATM Cash Disbursements and
Transactions at Unattended Acceptance
Terminals, an Authorizing Processor may
convert an 01 Response to an 05 Response.
02
Referral; special condition (See Response

code 01.)
03
Invalid Merchant/service provider
04
Pick up Card
05
06
Error
07

stolen Card. Refer to Response codes 41 and
43.)
10
11
VIP (Very Important Person) approval
12
Invalid Transaction
13
Invalid amount
14
15
No such Issuer
19
Re-enter request
41

fraudulent use.)
43

51
52
No checking account
53
No savings account

A-91
Response Code
A two digit field indicating the Response to the Authorization Request. The values
for the Response code are:
Value
Description
54
Authorization declined; Expired Card
55
Incorrect PIN
57
61
Withdrawal amount limit or activity amount

limit exceeded
62
Restricted Card
65
Activity count limit exceeded
75
77
Data contained in a repeat request or

Reversal message differs from original
request
81
Cryptographic Error
82
86
91
Service unavailable now
93

of law
96
System malfunction
A-92
Card Acceptor
Identification Code
Field 42

Card Acceptor
Name and Location
Field 43
The name and location (city name and country code) of the Card acceptor (for
example, Merchant, ATM, Branch).
If the Card acceptor provides a customer service telephone number in the
Merchant city field in the Clearing Record, the telephone number in this field and in
the same field in the Clearing Record must align.
senders name
CVV/iCVV Results
Code
Field 44.5
Transactions. A complete list of response codes may be found in the Visa Europe
System Manuals.
Value
Description

15 May 2013
Transaction
Currency Code
Field 49
A three digit code that identifies the Transaction Currency. The code in this field
must always reflect the currency in the Transaction Amount field (Field 4). Valid
currency codes may be found in the Visa Europe System Manuals.
Cardholder Billing
Currency
Field 51
A three digit code that identifies the currency used by the Issuer to bill the
Cardholders account. Valid codes may be found in the Visa Europe System Manuals.
Additional POS
Information
Field 60

Position 1 - terminal type
15 May 2013
Value
Description
Usage
Unspecified
Indicates that the type of Point-ofTransaction Terminal is not specified.

2011, Terminal that
(CAT) Type A
Terminal that is below the
Floor Limit
Effective until 14 October 2011, Indicates

performs a CAT Type A Transaction,
which has all of the following
characteristics:

2011, Terminal that
performs CardholderActivated Transaction
(CAT) Type C (ATM)
2011, Chip-initiated
Transaction with PIN
Verification at an
Terminal
Indicates that the Transaction occurred at

an ATM.

2011, Terminal that
(CAT) Types B and C
Terminal that requires
Authorization
Effective until 14 October 2011, Indicates

performs one of the following types of
Transactions:
Is less than US $40.00, or local

currency equivalent
Is not authorized
No Cardholder Verification is
performed
CAT Type A examples:
- Parking garage fee
- Road toll
CAT Type B, which is a Transaction

Acceptance Terminal and has all of the
following characteristics:
- Is less than US $100, or local
currency equivalent
- Is authorized
- Has no Cardholder Verification
performed

A-93
Additional POS
Information
Field 60
(Continued)

Position 1 - terminal type (Continued)
Value
Description
Usage
CAT Type C, which is a Transaction
Acceptance Terminal and has both of
the following characteristics:
- Is authorized
- Has PIN Verification performed
CAT Type B examples:

Fuel purchase without a PIN
Prepaid Card purchase
Video rental
CAT Type C example:
Fuel purchase with a PIN
Additional POS
Information
Field 60
(Continued)
A-94
Electronic cash register
Indicates that a cash register is capable of

reading the Magnetic Stripe or Chip on
the Card.
Home terminals, which

include personal
computers, personal
digital assistants,
interactive televisions and
telephones
Used to identify a device that is owned by

the Cardholder.
Telephone device
(including Visa Europe
dial terminals)
Identifies a stand-alone dial-up terminal

used by a Merchant to obtain the Card
data that is subsequently transmitted to
the Acquirer, Issuer or Visa Europe via a
telephone line.
This value applies only to a Card-Present
Environment Transaction and does not
indicate a telephone operated by the
Cardholder.
Reserved
Do not use. Not a valid value.
Position 2 - terminal entry capability
Value
Description
Usage
Unknown
Indicates that the terminal capability

cannot be determined.
Terminal not used
Indicates that a terminal was not used to

capture the Card data.
Magnetic-Stripe-read
capability


15 May 2013
Additional POS
Information
Field 60
(Continued)
Additional POS
Information
Field 60
(Continued)
15 May 2013
Position 2 - terminal entry capability (Continued)
Value
Description
Usage
Barcode read capability

Cards at this time.
OCR read capability

Cards at this time.
Chip-capable terminal

Chip and the Magnetic Stripe on the
Card.
Proximity read capability

proximity Chip on the Card.
Does not apply to Merchant proprietary
proximity devices.
Terminal does not have

the capability to read
Card data
Indicates that the terminal does not have

the capability to read the Chip or

Transaction Indicators
Value
Description
Usage
00
Not applicable
Indicates that the mail order, telephone

order, electronic commerce indicator is
not relevant for the Transaction.
01
Mail/Phone Order
Transaction (MOTO)
Use to indicate that the Transaction is a

Mail/Phone Order Transaction, not a
Recurring Transaction or Instalment
Transaction
02
Used by Acquirers in the US. Acquirers in

the Territory must use F126.13 with a
value or R to identify a Recurring
Transaction.
03
Use to indicate a single purchase or

goods or services that is billed to the
account in multiple charges over a period
of time agreed upon by the Cardholder
and Merchant.
04
Unknown classification/
other mail order
Use to indicate that the type of Mail /

Phone order is unknown
05
Secure Electronic
Commerce Transaction
Indicates that the Electronic Commerce

Transaction has been authenticated using
a approved protocol, such as 3-D Secure.

A-95
Additional POS
Information
Field 60
(Continued)
A-96

Transaction Indicators (Continued)
Value
Description
Usage
06
Non-Authenticated
Security Transaction at a
3-D Secure-capable
Merchant and the
Merchant attempted
Cardholder
authentication using 3-D
Secure

Cardholder using 3-D Secure, but was
unable to complete the Authentication
because the Cardholder or the Issuer
does not participate in the 3-D Secure
program.
07
Non-Authenticated
Security Transaction

Transaction that uses data encryption for
security, however Cardholder
Authentication is not performed using an
approved protocol, such as 3-D Secure.
08

Transaction that has no data protection.
Transactions.)
09
For optional Visa Europe

use only
Identifies a Non-Authenticated Security

Transaction conducted at a secure
terminal that is capable of an electronic
Transaction, where the Merchant is
located outside the USA Region.
Transactions or Transactions that
originate in the U.S.A.)
Network
Identification Code
Field 63.1
A four digit code that specifies the network to be used for transmission of the
message and determines the program rules that apply to the Transaction.
Acquirers must send a value of 0000 in 0100 and 0400 requests.
Issuers must return the value in responses.
Transaction
Currency Code
Field 104

15 May 2013
Visa Private-Use
Field, VSEC
Subfields Field 126
Value
Subfield 126.6
Subfield 126.7
Subfield 126.8
Subfield 126.9

Value (CAVV)
Subfield 126.13
15 May 2013
Description
Recurring Payment Indicator

A-97
AUTHORIZATION Exhibit 3E
Exhibit 3E
Certification of Special Authorization Representment Amount
Instructions: This form must be completed for each Representment as specified in Volume II - Dispute Resolution Rules,
Chargeback reason code 71, "Declined Authorization" and Chargeback reason code 72, "No Authorization." A copy of the
Merchant's Guest Folio and/or Transaction Receipt or Substitute Transaction Receipt, as appropriate for the Cardholder,
must also be attached to this form. Both must accompany the Dispute Resolution Form (Exhibit 2E).
To BIN:
From BIN:
Estimated Input Date:
Account Number:
Cardholder Name:
Account Reference Number:
Representment Amount:
Hotel Merchant:
Car Rental Merchant:
Check-in Date:
Rental Date:
Check-out Date:
Return Date:
Room Rate:
Rental Rate:
Intended Length of Stay:
Intended Length of Rental:
Estimated Transaction Amount:
Estimated Transaction Amount:
Transaction Amount:
Transaction Amount:
NOTE:
The Merchant's Guest Folio and/or Transaction Receipt, or Substitute Transaction Receipt as appropriate, must
substantiate this information.
AUTHORIZATIONS OBTAINED
Date
Isssuer's
Authorization
Code
Amount
Date
Amount
Isssuer's
Authorization
Code
CALCULATION OF THE REPRESENTMENT AMOUNT

Below-Floor Limit Transactions
Above-Floor Limit Transactions
Applicable Floor Limit:
Sum of Amounts Authorized:
Transaction Amount:
15% of the Sum of Amounts Authorized:
Totals Allowed:
Transaction Amount:
NOTE:
A-98
The Representment amount must not exceed the Transaction Amount

15 May 2013
BIN
BIN
Exhibit 4A
Exhibit 4A
Exhibit 4B
Exhibit 4B
Exhibit 4D
Exhibit 4E
Exhibit 4E
Exhibit 4F
Exhibit 4F
Exhibit 4G
Exhibit 4I
Exhibit 4J
15 May 2013
BIN License Agreement Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A - 100

BIN License Agreement Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A - 104
Change of BIN Licensee / User Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . A - 108
Change of BIN Licensee / User Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A - 110
Member Portfolio Sale Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A - 112
Release of BIN Form Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A - 113
Release of BIN Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A - 115
Visa Interchange Directory Update Form Instructions . . . . . . . . . . . . . . . . A - 117
Visa Interchange Directory Update Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A - 121
Global Customer Assistance Services (GCAS) Card Issuer
Information Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A - 127
Stand-In Emergency Services Processing Form . . . . . . . . . . . . . . . . . . . . . . . . .A - 128
Emergency Service Location Form VISA 911 . . . . . . . . . . . . . . . . . . . . . . . . . . . .A - 129

A-99
BIN Exhibit 4A
Exhibit 4A
BIN License Agreement Instructions

Members using the Visa System may be assigned a unique six digit Bank Identification Number (BIN)
as required for Interchange purposes. The BIN format is 4XXXXX. These instructions will assist you in
determining your need for a unique BIN and in completing the BIN License Agreement Form.
When completing the form:
Use only one form per BIN request.
For multiple product requests, submit a separate section 6 (BIN USAGE) for each product or
program range within the BIN.
With any BIN change request, submit a Visa Interchange Directory Update Form (Exhibit 4F) and
complete all sections of the form.
Ensure that the form is signed by an authorised signatory of the applicant organisation.
Send the completed form to Visa Europe through your Relationship Manager or Project
Implementation Manager.
If the submitted form is incomplete, the BIN or account range assignment will be delayed.
If you have any questions about completing this form, please contact Visa Europe via email:
visaeuropemembership@visa.com
1. Type of Request
A Bank Identification Number (BIN) is a unique number assigned by Visa Europe to the following
institutions: Authorizing Members, Clearing Members, Acquirers and Issuers.
Tick the appropriate request box indicating the type of request.
Establish new BIN
The institution requires a unique BIN for a new product and or program.
Modify existing BIN or

account range
The institution will use an existing BIN or account range to convert to a new
product or program.
Please state what product or program the institution is converting to and from
(for example, convert a BIN from credit to debit, or convert a BIN account
range from Classic to Gold) and the designated account range(s) for each
product.
Establish shared
relationship
The institution will use a BIN that is already licensed to a different institution,
but where that institution belongs to the same banking group of BIN licensee
and is sponsored for Visa Europe Membership within such banking group, and
such sponsorship is within the same country.
A BIN, or an account range of a BIN, will be used by the institution to either
issue Cards, acquire Merchant Transactions, or both.
Establish new BIN with

multiple products
The institution requires a new BIN for a program of multiple products.

There are restrictions to the product types that may be assigned to the same
BIN:
Credit, immediate debit, deferred debit and prepaid must not reside on the
same BIN
Consumer and commercial products must not reside on the same BIN.
Centralised Card Issuance of

Visa Corporate Cards and
Visa Purchasing Cards to
Multinational Companies
A-100
With the prior approval of Visa Europe, the institution will use a BIN that is
already licensed to a different institution for a multinational Commercial Card
program.
A BIN, or an account range of a BIN, will be used by the institution to issue
multinational Visa Corporate Cards and Visa Purchasing Cards.

15 May 2013
BIN Exhibit 4A
2. Applicant Data
Business ID
The unique eight-digit identifier assigned by Visa Inc to its Customers and
Visa Europe to its Members.
Legal Name
The legal name of the institution in which you are incorporated. It must be
identical to the name in Visa Europe membership records.
If your organisation is known locally or nationally by another name, please do
not list that name.
Legal Address
The legal location of the institution where the institution is incorporated. This
must match the address previously supplied to Visa Europe.
Mailing Address
Complete if the BIN notification letter should be mailed to an address other

than the legal address.
3. Modify Existing BIN or Existing Account Range

BIN or Account Range
The BIN or account range to be modified.
Effective Date of Change
The date the change will be effective.
Description of Change
A brief explanation of the required changes. This will assist in the proper
completion and processing of the form. For example:
From Credit to Debit
From Classic to Gold
4. Establish Shared Relationships

BIN
The BIN to be shared as defined under the criteria for sharing. See section 1
above, item Establish shared relationship.
Licensee Business ID
The Business ID of the licensee of the BIN to be shared.
User Business ID
The Business ID of the user with whom that BIN is to be shared
Issuing Account Range
For BIN sharing, these digits constitute the 7th through the 9th positions of the
Card Account Number. They identify another institution that is financially
responsible for the Transactions. In this situation, the six-digit BIN alone does
not identify the Issuer that is the creditor of the Cardholder's account.
Acquiring
The Merchant signing or Cash Disbursement resulting in the direct or indirect

entry of the Transaction Receipt into Interchange.
5. Centralised Card Issuance of Visa Corporate Cards and Visa Purchasing Cards to
Multinational Companies
15 May 2013
BIN
The BIN to be shared.
Licensee Business ID
The Business ID of the licensee of the BIN to be shared.
Issuing Account Range
For BIN sharing, these digits constitute the 7th through the 9th positions of the
Card Account Number. They identify another institution that is financially
responsible for the Transactions. In this situation, the six digit BIN alone does
not identify the Issuer that is the creditor of the Cardholder's account.
Country of Use
Country in which program is to be issued.
Billing Currency
Currency in which an Issuer bills a Cardholder for Transactions.

A-101
BIN Exhibit 4A
6. BIN Usage
Select all appropriate activities (Issuing, Acquiring, Processing or other) that will occur on the BIN.
Issuing
Direct contractual relationships with Cardholders for the issuance of Cards.
Country of Issuance
Country in which program is to be issued.
Program (Access Type)
Credit
A Credit Card offers the cardholder a line of credit, specific to that Credit Card
account, and has the ability to revolve part, or all, of any outstanding balance
on the Credit Card account during each statement cycle.
Debit
Debit is divided into two sub categories:
Immediate: A Direct (Immediate) Debit Card is linked to a current (or
deposit access) account to which a Transaction is debited immediately (in
a maximum of two working days) on receipt of the Transaction by the
Issuer.
Deferred: A Deferred Debit Card is linked to an account whereby the
Transactions are accumulated with other transactions on a deferred basis, a
statement is issued, and the cardholder is required to pay the outstanding
balance in full.
Prepaid
A Card used to access funds in a Prepaid Account or a Card where monetary
value is stored on a Chip. It is always Direct (Immediate) Debit.
Prepaid category
If you selected Prepaid, you must always indicate the category from the
following list:
CNCOMMERCIAL-NON RELOADABLE
COCOMMERCIAL-RELOADABLE
GNCONSUMER GIFT-NON RELOADABLE
GICONSUMER GIFT-RELOADABLE
PNCORPORATE GIFT-NON RELOADABLE
ICCORPORATE GIFT-RELOADABLE
BNCROSS BORDER-NON RELOADABLE
CBCROSS BORDER-RELOADABLE
GOGENERAL PURPOSE PREPAID-NON RELOADABLE
GPGENERAL PURPOSE PREPAID-RELOADABLE
GVGOVERNMENT/STATE DISBURSE-RELOADABLE
ONOTHER PREPAID-NON RELOADABLE
OTOTHER PREPAID-RELOADABLE
PAPAYROLL-NON RELOADABLE
PPPAYROLL-RELOADABLE
PLPRIVATE LABEL-NON RELOADABLE
TNTRAVELMONEY-NON RELOADABLE
TPTRAVELMONEY-RELOADABLE
YOYOUTH-RELOADABLE
A-102
Visa Product
A Card that bears a Visa-Owned Mark and enables a Cardholder to obtain

goods, services, or cash from a Merchant or Acquirer.
Select the product, and enter the account range to be used for that product.
Visa Brand Mark Product

Extension (if applicable)
An embossed Visa Card that has an Online Authorization Service Code on the
Magnetic Stripe.
An unembossed Visa Card that has either a standard Authorization or an
Online Authorization Service Code on the Magnetic Stripe.

15 May 2013
BIN Exhibit 4A
Acceptance Marks
A Card may bear multiple Licensed Marks, as specified in Visa Europe

Operating Regulations, Volume IGeneral Rules , Chapter 10, Card and Marks
Requirements and the Visa Product Brand Standards website.
Affinity/Co-brand Programs
A Card bearing any of the Visa Marks issued by a Member that, in addition to
the corporate name of the Member and the program name (such as Classic),
displays the Trade Name and/or Trademark of an entity not eligible for
membership in the Association (non-Member), in the case of Co-branding
usually adding value for profit.
Card Account Length
The total length of the Account Number that appears on the Card.
The Visa Card Account Number structure consists of the six-digit BIN, a
Cardholder Account Number, and a single check digit. The Account Number is
used to route Interchange Authorizations and effect Interchange and
Settlement between Members, as well as to identify the Issuer.
The BIN structure conforms to standards established by the International
Organisation for Standardisation:
A six-digit BIN is used to issue a 16-digit Account Number format.
The 16-digit format provides nine positions.
The embossing format for a 16-digit structure is:
4XXX XXAA AAAA AAAC
Acquiring
A Merchant signing or Cash Disbursement resulting in the direct or indirect entry of the Transaction
Receipt into Interchange.
Processing
The act of performing Authorization, Clearing or Settlement services for Merchants and Members.
Other Usage
If the BIN will be used for a product, program, service or function not indicated above, describe the
usage in the space provided.
7. Declaration
15 May 2013
Signature
The original signature of an authorized signatory of the institution requesting

the BIN. By signing this form, the institution accepts full responsibility and
liability for all Transactions through the BIN.
Legal Name
The legal name of the Group Member, sponsoring Principal Member or shared
BIN licensee that has a formal relationship with the applicant (if applicable).
The legal name must be identical to the name in Visa Europe membership
records. If the organisation is known locally or nationally by another name,
please do not list that name.
Signature
If an institution submitting the form is a Member of a group, the Group

Member must sign the request form as consent.
If the applicant is an Associate Member, their sponsoring Principal Member
must countersign the request form as consent.
If the BIN is to be shared or used for Centralised Card Issuance of Visa
Corporate Cards or Visa Purchasing Cards, the BIN Licensee must sign the
request form as confirmation that the request is authorised by the institution
to which the BIN is licensed.

A-103
BIN Exhibit 4A
Exhibit 4A
BIN License Agreement Form

Please complete this form in black ink. One BIN or account range per product per form.
1. TYPE OF REQUEST
Establish new BIN
Modify existing BIN or account range
Establish shared relationship
(between partners with an existing Visa sponsorship relationship and a banking group relationship)
Establish new BIN with multiple products

Centralized Card Issuance of Visa Corporate Cards and Visa Purchasing Cards to Multinational Companies
(If the institution is a Member of a group, is a sponsored Associate Member, or is sharing the BIN, written approval of the Group Member,
sponsoring Principal Member or shared BIN licensee is required as applicable.)
2. APPLICANT DATA
Business ID
Legal Name:
Legal Address:
City:
State/ Province:
Postal Code:
Country:
Complete the following if the confirmation letter should be mailed to an address other than the legal address.
Business Name:
Mailing Address:
City:
State/ Province:
Postal Code:
Country:
NOTE: If the country of use differs from the legal location country, and the BIN is being used for Centralized Card Issuance of Visa Corporate Cards and
Visa Purchasing Cards to Multinational Companies, you must complete section 5 of this form: CENTRALIZED CARD ISSUANCE OF VISA CORPORATE
CARDS AND VISA PURCHASING CARDS TO MULTINATIONAL COMPANIES.
3. MODIFY EXISTING BIN OR EXISTING ACCOUNT RANGE

BIN:
Effective Date of Change:

Account Range Number Low:
Account Range Number High:
Description of Change:
NOTE: Complete the BIN USAGE section of this form to designate the product types to be assigned to the BIN or account range.
A-104

15 May 2013
BIN Exhibit 4A
BIN License Agreement Form (Continued)

4. ESTABLISH SHARED USE
BIN:
User Business ID:
Licensee Business ID:
Issuing Account Range #
Low:
High:
Acquiring
NOTE: BIN licensee must approve the shared relationship in the DECLARATION section of this form.
5. CENTRALIZED CARD ISSUANCE OF VISA CORPORATE CARDS AND VISA PURCHASING CARDS TO
MULTINATIONAL COMPANIES
BIN:
Licensee Business ID:
Issuing Account Range #
Low:
High:
Country of Use:
Billing Currency:
NOTE: BIN licensee must approve the cross-border relationship in the DECLARATION section of this form.
6. BIN USAGE
Issuing
Country of Issuance:
Program (Access Type):
Credit (attracts credit interchange rate)
Debit
Immediate (attracts debit interchange rate) (VE only)
Deferred (attracts credit interchange rate) (VE only)
Other (specify)
Prepaid - always immediate debit

Prepaid category (required)
Visa Product:
To request multiple products on the same BIN, complete a copy of this section BIN USAGE for each product and indicate the account
range.
List the Account Range #: Low:
High:
Consumer:
Classic
Gold
Platinum
Commercial:
V PAY
Business
(immediate debit only)
Electron
Infinite
Corporate
Electron
Silver
Silver
Gold
Gold
Platinum
Purchasing
Platinum
15 May 2013

A-105
BIN Exhibit 4A

Issuing (continued)
Visa Brand Mark Product Extension (not applicable for Electron or V PAY):
Embossed Visa Card with Online Authorization Service Code (X2X)
Unembossed Visa Card with Online Authorization Service Code (X2X)
Embossed Visa Card with normal Authorization Service Code (X0X)
Unembossed Visa Card with normal Authorization Service Code (X0X)
If using a discrete account range in an existing BIN, please list the BIN and account range:
BIN:
Account Range # Low:
High:
Acceptance Marks (if applicable):
Issuance:
PLUS
Valid in all countries
Other (specify)
Domestic use only

Other (specify)
Affinity/Co-brand Programs: - please also refer to the Visa Europe co-brand forms for individual partner agreements.
Affinity Program Name:
Co-brand Program Name:
Account Range # Low:
High:
Card Account Length:
16-digit
Other
19-digit
Acquiring
Merchant
ATM (PLUS)
POS
Cash Disbursement (only)
Processing
Processes Clearing and Settlement
Process Authorizations
Centre Information Block (CIB)
Other (specify)
Other Usage
(Cannot be combined with any other usage; must have unique BIN)
Other
Private Label
Proprietary ATM
A-106

15 May 2013
BIN Exhibit 4A

7. DECLARATION
In signing this agreement, we acknowledge and accept full responsibility for any and all activities associated with the use of this BIN
and warrant its usage in conformance with the Visa Inc Operating Regulations for Customers of Visa Inc and Visa Europe Operating
Regulations for Members of Visa Europe.
Signature:
Date of Request:
Name of Authorised Signatory:

(Print or type)
Title:
(Must be an officer of the institution)
Telephone Number:
E-mail Address:
Counter-signature (if applicable):

This section must be completed if a Group Member, sponsoring Principal Member or shared BIN licensee has a formal relationship with
the applicant. Please specify your institution's relationship to the applicant:
Group Member
sponsoring Principal Member
shared BIN licensee
Legal Name:
Signature:
Date of Request:
Name of Authorised Signatory:

(Print or type)
(Must be an officer of the institution)
Title:
E-mail Address:
Telephone Number:
Please send the completed form to: visaeuropemembership@visa.com

BIN:
Analyst:
15 May 2013
Date:
Auditor:

A-107
BIN Exhibit 4B
Exhibit 4B
Change of BIN Licensee / User Instructions

This form enables institutions to change the BIN Licensee or Account Range User and also return
account ranges to the BIN Licensee for any given BIN(s). This form must be completed according to the
definitions below and signed by an officer of the institution. Return the signed original to Visa Europe
to ensure proper processing. If you have any questions about completing this form, please contact your
Visa Europe.
BINs
The unique BIN (Bank Identification Number) assigned to Members by Visa

Europe for the issuance of Cards, the acquiring of Transaction Receipts, or the
processing of Transactions.
Account Ranges
The range of the BIN assigned to the BIN user by its BIN Licensee. If applicable,
identify the account range that is associated with the BINs listed above.
1. Current BIN Licensee/Current Account Range User

Indicate whether the institution is the BIN Licensee (the Member with responsibility for all
Transactions processed using the BIN), or the Account Range User (the Member sharing the
designated account range within the BIN).
Business ID
A unique eight digit identifier assigned to all Members by Visa Europe at the
corporation or charter level.
Legal Name
The legal name of the institution in which you are incorporated or chartered. If
your organisation is known locally or nationally by another name, please do
not list that name.
Legal Address
The location of the institution where the institution is incorporated or

chartered.
Confirmation of BIN/Account Range Release

Check the one box which best describes the transfer that is being requested by your institution.
A-108
Effective Date
The date that liability for the new BINs transfers to the new BIN Licensee.
Reason Codes
The code that indicates the reason for the BIN release request. Please list all
reason codes that apply.
D (Discontinuing)
Our institution is discontinuing our membership of Visa Europe.
M (Merger)
Our institution is merging with another institution. Please list the registered
name of the other institutions involved in the merger.
C (Closed)
Our institution has been closed by the government.
S (Portfolio Sale)
Our institution is selling its entire Visa Europe portfolio. Please indicate the
registered name of the institution that is purchasing the portfolio under
Explanation. The Visa Interchange Directory Update Form (Exhibit 4F) is
required for all portfolio sales. In the event of a partial portfolio sale, list the
details in Explanation.
N (None)
Reasons listed above are not applicable. Please list details under
Explanation.
Explanation
Use this area for detailed explanations that will assist in the proper completion
and processing of the form. For example, the name of the institution involved
in a merger or portfolio sale, or what portion was sold in the event of a partial
portfolio sale.
Signature of the Current BIN

Licensee
The signature must be the original signature of an officer of the institution

requesting the change. By signing this form, the institution releases full
responsibility and liability for all Transactions through the BINs.

15 May 2013
BIN Exhibit 4B
2. Consent of BIN Licensee/Proposed BIN Licensee

Business ID
A unique eight digit identifier assigned by Visa Europe to all Members at the
Legal Name
your organisation is known locally or nationally by another name, please do
not list that name.
Legal Address
The legal location of the institution where the institution is incorporated or

chartered.
Confirmation of Acceptance
Check the box that is applicable to the transfer and responsibility being
accepted by the institution.
Signature
The signature must be an original signature of an officer of the institution that

has licensed the BIN, consenting to the change in BIN user. By signing this
form, the institution accepts full responsibility and liability for all Transactions
identified by the account range which are generated by the proposed BIN user.
3. Proposed BIN User Data

Business ID
A unique eight digit identifier assigned by Visa Europe to all Members at the
Legal Name
your organization is known locally or nationally by another name, please do
not list that name.
Legal Address
The location of the institution where the institution is incorporated or

chartered.
Confirmation of Proposed BIN User

Signature
The signature must be the original signature of an officer of the institution

requesting the change. By signing this form, the institution accepts full
responsibility and liability for all Transactions through the Account range.
Please return the completed original form to Visa Europe.
15 May 2013

A-109
BIN Exhibit 4B
Exhibit 4B
Change of BIN Licensee / User Form
Please type or print this form in black ink.
BINs
Account Range(s)
-
(Please attach a separate sheet if necessary.)
1. CURRENT BIN LICENSEE/CURRENT ACCOUNT RANGE USER

Please check one:
Licensee
User (BIN sharing relationship or Group

Member user)
Business ID:
Legal Name of Current BIN Licensee/Account Range User:

Legal Address:
City:
State/Province:
Postal Code:
Country:
CONFIRMATION OF BIN/ACCOUNT RANGE RELEASE

With respect to the BIN(s)/Account Range(s) noted above, the BIN Licensee/user hereby notifies Visa Europe that the
undersigned BIN Licensee/user no longer requires the BIN(s)/Account Range(s) and requests that they be: (check one)
a)
Transferred to the institution identified below
b)
Returned to the BIN Licensee identified below
c)
Transferred to the Proposed User identified in Section 3 of this Exihibit
We request that Visa Europe mark its records to reflect this change effective (DD/MM/YY)
REASON CODE(S):
(See instructions.)
Explanation:
A-110
Name of Officer:
Title:
Signature:
Date:
Telephone Number:
E-mail Address:

15 May 2013
BIN Exhibit 4B
Change of BIN Licensee / User Form (Continued)

2. CONSENT OF BIN LICENSEE/PROPOSED BIN LICENSEE
Business ID:
Legal Name of Proposed BIN Licensee:

Legal Address:
City:
State/Province:
Postal Code:
Country:
Click here if you are a subsidiary, affiliate or branch of a U.S. Member.

CONFIRMATION OF ACCEPTANCE
Our institution has entered into a written agreement with the Member identified above and wishes to:
(check one)
Accept the transfer of the BIN(s) stated above and assume full responsibility and liability for all Transactions
a)
through the BIN(s) with the effective date listed above
Accept the returned Account Range(s) stated above from the Account Range User and assume full responsiiblity
b)
and liability for all Transactions through the BIN Account Range(s) with the effective date listed above
c)
Accept the transfer of the BIN/Account Range(s) to the proposed BIN User identified in Section 3
Name of Officer:
Title:
Signature:
Date:
Telephone Number:
E-mail Address:
Date:
Analyst:
Auditor:
3. PROPOSED BIN USER DATA

With respect to the BIN(s)/Account Range(s) previously noted, the BIN Licensee hereby consents to the transfer of the Account
Range(s) to the proposed BIN User identified within this section.
Business ID:
Legal Name of Proposed BIN User:
Legal Address:
City:
State/Province:
Postal Code:
Country:
CONFIRMATION OF PROPOSED BIN USER

Our institution has entered into a written agreement with the Licensee identified within Section 2 and wishes to assume full
responsibility and liability for all Transactions through the BIN Account Range(s) identified, effective on the date listed above.
Name of Officer:
Title:
Signature:
Date:
Telephone Number:
E-mail address:
4. THIS FORM CANNOT BE PROCESSED WITHOUT ORIGINAL AUTHORIZED SIGNATURES

Please send the completed form to Visa Europe.
15 May 2013

A-111
BIN Exhibit 4D
Exhibit 4D
Member Portfolio Sale Notification

To be completed by Members selling and purchasing Card and/or Merchant portfolios, as specified in Volume I - General
Rules, Section 1.8.C and Section 19.A. Please submit separate forms for each sale or purchase.
Selling Member's Registered Name:
Business ID
Registered Address:
City, State/Province, Postal Code, Country:
Name of Holding Company Affiliation:
Visa Europe Membership class:
Principal
Associate
Participant
Purchasing Institution's Registered Name:

Business ID
Registered Address:
City, State/Province, Postal Code, Country:
Visa Europe Membership class:
Principal
Associate
Participant
Non-Member
Program Description
Program Type
BINs
Number of Accounts
US $ Outstanding
(000's)
Effective Date
Classic Credit
Gold/Premier Credit
Infinite
Business Credit
Corporate Credit
Purchasing Credit
Visa Electron Credit
Classic Credit
(N/A)
Gold Debit
(N/A)
Delta
(N/A)
Business Debit
(N/A)
Corporate Debit
(N/A)
Purchasing Debit
(N/A)
Visa Electron Debit

Merchant
(N/A)
List any additional BINs in a separate attachment. Also, if the Card portfolio that is being transferred consists of partial BINs,
enclose the associated Account Number range details separately.
Update/Changes requested by:
Institution:
Contact Name:
Phone Number:
Contact Title:
Fax Number:
Note: Financial liability for Transactions processed under the BINs of the selling institution remain with the seller unless and until a
properly executed Change of BIN Licensee / User Instructions (Exhibit 4B) has been completed and acknowledged by Visa Europe.
A-112

15 May 2013
BIN Exhibit 4E
Exhibit 4E
Release of BIN Form Instructions

This form enables institutions to release BINs to Visa Europe, or to request cancellation of a previouslyrequested BIN release. Complete this form according to the definitions below. This form must be signed
by an officer of the institution and returned to Visa Europe to ensure proper processing. If you have any
questions about completing this form, please contact Visa Europe.
BINs used for issuing purposes that are placed into recall will be blocked in the Visa Europe
Authorization Service and the V.I.P. System resulting in all Cardholder Authorization Requests being
denied. This does not apply to the Visa Europe Clearing and Settlement Service or BASE II nor to the
Visa Europe Authorization Service or the V.I.P. System Merchant acquiring traffic. This action will take
place 30 calendar days after the last Card expiry date, the last Card used for Merchant Processing, or
any other processing. If you do not want this action to occur, please contact Visa Europe.
Acceptance of this release will not result in immediate deletion of the BIN(s) from the Visa System.
Each BIN is eligible for deletion from the Visa System six (6) calendar months after:
The expiry date of the last Card issued on that BIN;
All processing activity has ceased; and
All acquiring activity has ceased.

Visa Europe may, at its discretion, consider other evidence to indicate that all Cards issued on the
BIN(s) have been withdrawn from the market. Visa Europe will contact you prior to the onset of the
deletion. Your institutions liability for the BIN will not cease until the deletion from the Visa System
occurs.
You must send a copy of this form to your Visa System Processor to advise them of your action
regarding the BIN(s).
BIN Boxes
BIN(s)
List individual BIN(s) or indicate a range of BINs in the boxes provided. If multiple
BIN ranges are involved, attach a list of the BIN ranges.
1. BIN Licensee Data

Business ID
The unique eight digit identifier assigned by Visa Europe to all Members at the
Legal Name
The legal name of the institution in which you are incorporated or chartered. It
must be identical to the name in Visa Europe membership records. If your
organisation is known locally or nationally by another name, please do not list
that name.
Legal Address
The location of the institution (that is, where it is incorporated or chartered).
2. Confirmation of Registered BIN Licensee
15 May 2013
Issuing
Identifies when the last Card expires under each BIN. If there is more than one
BIN, write the corresponding expiry dates under Other/Explanation.
Acquiring
Identifies the last date used for Merchant processing under each BIN. If there
is more than one BIN, write the corresponding expiry dates under Other/
Explanation.
Processing
Identifies the last date used for Clearing, Settlement, Retrieval Request,
Chargeback, Representment, fraud reporting, report distribution, Exception
File updates, PIN Verification Service, or any other processing under each BIN.
If there is more than one BIN, write the corresponding services and cessation
dates under Other/Explanation.
BIN Never Used
Check this box if the BIN was never used.
Reason for Release of BIN
The reason for the BIN release request. Please list all that apply.

A-113
BIN Exhibit 4E
Merger
Our institution is merging with another institution. Please list the registered
name of the other institutions involved in the merger.
Government Intervention
Our institution has been closed by the government.
Portfolio Sale
Our institution is selling its entire Visa Europe portfolio. Please indicate the
registered name of the institution that is purchasing the portfolio under
Explanation. In the event of a partial portfolio sale, list the details in
Explanation.
None
Reasons listed above are not applicable. Please list details under Explanation.
Voluntary Withdrawal
We are discontinuing our membership of Visa Europe.
Other/Explanation
If Cards were mass-reissued under another BIN due to a conversion, merger,

portfolio sale or government intervention, state the date of re-issuance by the
current licensee. Use this area for detailed explanations that will assist in the
proper completion and processing of the form (for example, the name of the
institution involved in a merger or portfolio sale). List any other scenarios or
details not covered by the preceding descriptions. If more space is required,
please provide an attachment.
3. Reversal of Previous Release

Signature
Check this box to reverse a previously submitted Release of BIN request.
A-114

15 May 2013
BIN Exhibit 4E
Exhibit 4E
Release of BIN Form

Please type or print this form in black ink.
A copy of this form must be sent to your Visa System Processor to advise them of your action regarding
the BIN.
BINs
1. BIN LICENSEE DATA

Business ID:
Legal Name of BIN Licensee:
Legal Address:
City:
State/Province:
Postal Code:
Country:
2. CONFIRMATION OF REGISTERED BIN LICENSEE

Our institution has determined that the BIN(s) identified above are not required and will not be used in any manner.
Therefore, our institution authorizes Visa Europe to recall the BIN(s) and we understand that each BIN may be reassigned
to another Member. Each BIN is eligible for deletion from the Visa System six (6) calendar months after: the expiry date of
the last Card issued on that BIN; all processing activity has ceased; and all acquiring activity has ceased. Visa Europe
may, at its discretion, consider other evidence to indicate that all Cards issued on the BIN(s) have been withdrawn from the
market. Acceptance of this release will not result in the immediate deletion of the BIN(s) from the Visa System. Our
institution's liability for the BIN(s) will not cease until deletion from the Visa System occurs.
BIN(s) used for issuing purposes that are placed into recall will be blocked in the Visa Europe Authorization Service and
the V.I.P. System resulting in the denial of all Cardholder Authorization Requests. This does not apply to the Visa Europe
Clearing and Settlement Service or BASE II, nor to V.I.P. System Merchant acquiring traffic.
BIN used for: (Please check all that apply)
Issuing: Last Card Expiry Date
Acquiring: Last Date used for Merchant Processing
Processing: Last date used for Clearing, Settlement, Request for Copy, Issuer's Clearinghouse, Dispute Resolution,
Fraud Reporting, Bankruptcy Notification, Report Distribution, Exception File Storage, PIN Verification
Service, or any other processing
BIN was never used
15 May 2013

A-115
BIN Exhibit 4E
Release of BIN Form (Continued)

Reason for Release of BIN:
Merger
Government Intervention
Portfolio Sale
None
Voluntary Withdrawal
Withdrawal from the Market
Other (Complete explanation below)

If Cards were mass-reissued under another BIN, state BIN and date of reissuance in the explanation below.
Explanation:
By signing this form, the Member and its respective Visa System Processors relinquish all rights to the use of the BIN
identified above for any purpose.
3. REVERSAL OF PREVIOUS RELEASE
Our institution has determined that the BIN(s) identified above is required. This exhibit rescinds the Release of
BIN Form (Exhibit 4E) previously submitted for the above BIN(s).
Name of Officer:
Title:
Signature:
Date:
Telephone Number:
E-mail Address:
Group Member/BIN Licensee Signature:

(For shared or group relationship only)
Date:
Title:
Telephone Number:
E-mail Address:
FORM CANNOT BE PROCESSED WITHOUT ORIGINAL AUTHORIZED SIGNATURES.

Please send the orginal form to Visa Europe.
A-116
Date:
Recall Date:
Analyst:
Auditor:

15 May 2013
BIN Exhibit 4F
Exhibit 4F
Visa Interchange Directory Update Form Instructions

Use this form to submit changes to the information contained in the Visa Interchange Directory. The Visa
Europe Operating Regulations specifies that Members and Processors with BINs must maintain their
Visa Interchange Directory listings with current information. All new Members and Processors must
complete and submit a Visa Interchange Directory Update Form at least 30 calendar days prior to issuing
Cards and/or entering Merchant Deposits into Interchange. The Visa Interchange Directory is published
bi-monthly in paper format and monthly in electronic format. All updates received by the Membership
department before the cutoff date printed on the cover of the publication will be included in the
following edition.
Visa Interchange Directory Update Forms that reflect changes in the BIN Licensee name must be
supported by a current Change of BIN Licensee / User Instructions (Exhibit 4B) on file with the
membership department. Visa Interchange Directory Update Forms reflecting changes that do not
correspond to the current Change of BIN Licensee / User Instructions (Exhibit 4B) on file cannot be
processed.
In order to accommodate international calls, all Members are required to provide a direct-dial
telephone number for each defined category (such as Authorization, Settlement/Accounting, and so
on). Additionally, Visa Europe will not support individual persons names to facilitate the maintenance
of the information.
The new Visa Interchange Directory has been restructured to identify those third-party organizations
that provide back room operations support to Visa Members. A service provider field has been included
with each functional contact to identify these institutions. Members that provide their own support
services for any given function must put their own institutions name in the service provider field.
When completing this form, if the information supplied for a specific functional category will be used
for multiple categories (for example, if back room operations information for Cardholder and Merchant
contacts are the same) there is no need to furnish the information more than one time. Complete the
contact information for the first functional category and indicate same as in each additional category
where the information should be duplicated.
General
15 May 2013
Business ID (BID)
The unique eight digit identifier assigned by Visa Europe to all Member/
Processor businesses at the corporation level. Each Member's information will
be identified by this number.
BIN
The BIN is a unique six digit number assigned by Visa Europe to Members or
Processors for Authorization, Clearing and Settlement processing. For
purposes of the Visa Interchange Directory, every BIN associated with each
Business ID will be identified by Visa Europe and inserted systematically into
the publication. If any information concerning the BIN Licensee is incorrect,
the BIN can be transferred to the correct Member through the submission of a
Change of BIN Licensee / User Instructions (Exhibit 4B).
Institution Name
The registered name of the institution. The registered name represents the
legal name by which the institution is incorporated or chartered. The
registered name must be identical to that in Visa Europe membership records.
If your organization is known locally or nationally by another name, do not list
that name here.
Registered Address
The registered location of the institution. This location is listed on each charter
and must be identical to that in Visa Europe membership records.

A-117
BIN Exhibit 4F
Time Zone
This time zone will be used to define a Members standard time zone based
upon the actual location of the Members processing/operations Centre. This
will enable a Member to determine the best time to contact another Member
or service provider.
GMT (Greenwich Mean

Time)
The relationship of Greenwich Mean Time to the processing/operation

Centre's standard time zone. This should be written in plus (+) or minus (-)
hours.
Authorization
Service Provider/Financial
Institution
The name, address, telephone, fax, email, telex number and answerback (if
appropriate) of the institution performing Authorization services for this
Business ID.
Referral Phone Number
Telephone, fax, email, telex number and answerback (if appropriate) for a
Referral Response (call-me). Acquirers use these numbers in response to
call-mes issued by the Issuing Centre.
Name and Address

Verification (AVS)
The telephone, fax, email, telex number and answerback (if appropriate) of the
institution performing Authorization services for this Business ID.
General Authorization
Questions
On occasion, Members may require assistance for other than referral calls, for
example, to obtain information for Authorization research. Telephone numbers
to support this type of inquiry should appear here.
Hours of Operation
That time of day an Authorization may be obtained directly from the

authorizing Processor or service provider (not to be confused with normal
operating business hours).
GMT (Greenwich Mean

Time)
The relationship of Greenwich Mean Time to the Authorization Centre's

standard time zone. This should be written in plus (+) or minus (-) hours.
Closed
Days/dates that Authorization service is unavailable due to holidays.
Settlement/Accounting
Name, address, telephone, fax, email, telex number and answerback (if
appropriate) of the financial institution or service provider responsible for
Interchange Clearing and Settlement of Transactions.
Backroom Operations - Cardholder/Issuer Contacts
A-118
Copy/Original Contact
Cardholder/Issuer-originated Retrieval Requests.
Chargeback Contact
Cardholder/Issuer-originated Chargebacks.
Arbitration/Compliance
Contact
Cardholder/Issuer-originated pre-Arbitration, Arbitration, pre-Compliance
and Compliance cases.
Good Faith Contact
Cardholder/Issuer-originated good faith collection letters. This contact is
strictly for items that have no other recourse within the Visa Europe Operating
Regulations and is not for Arbitration or Compliance issues.
Good Faith Policy
Dollar amount, time limits and handling fees for incoming Cardholder/Issuer
good faith collection letters. Indicate whether the Cardholder/Issuer
institution will or will not administer a reciprocal policy with other Members.

15 May 2013
BIN Exhibit 4F
Backroom Operations - Merchant/Acquiring

appropriate) of financial institution or service provider responsible for
satisfying Merchant/Acquirer incoming Retrieval Requests.
Chargeback Contact
Merchant/Acquirer-originated Representments.
Arbitration/Compliance
Contact
incoming or outgoing Merchant/Acquirer pre-Arbitration, Arbitration, preCompliance and Compliance cases.
Good Faith Contact
Merchant/Acquirer-originated good faith collection letters. This contact is
strictly for items that have no other recourse within the Visa Europe Operating
Regulations and is not for Arbitration or Compliance issues.
Good Faith Policy
Dollar amount, time limits and handling fees for incoming Merchant/Acquirer
good faith collection letters. Indicate whether the Merchant/Acquirer
institution will or will not administer a reciprocal policy with other Members.
Fraud - Lost/Stolen
Investigations Contact
fraud investigations and fraud-related issues.
After-Hours Contact
If available, an after-hours telephone number for fraud-related inquiries.
Fraud Operations Contact
fraud operations (such as counterfeit claims, fraud charge-offs, fraud-related
Chargebacks, and customer fraud reports).
Lost/Stolen Card Reports
Telephone, fax, email, telex number and answerback (if appropriate) of the
financial institution or service provider responsible for taking Lost/Stolen Card
Reports during normal business hours.
After-Hours Reports
Telephone number of the financial institution or service provider responsible

for taking Lost/Stolen Card Reports after normal business hours and/or on
weekends and business holidays.
Recovered Card/Reward
Address
processing rewards for recovered Cards.
Bank Contact
appropriate) of the financial institution or service provider contact.
Law Enforcement Contact
appropriate) of the law enforcement contact.
General Business Information
15 May 2013
General Cardholder Phone,

Fax, Email, Telex and
Answerback
Provide these numbers as an additional means for Members to contact each

other.
General Merchant Phone,

Fax, Email, Telex and
Answerback
Provide these numbers as an additional means for Members to contact each

other.

A-119
BIN Exhibit 4F
VID/Operations Manager
VID/Operations Manager
A-120
The Visa Interchange Directory (VID)/operations manager is that person

having overall operational responsibility for Visa programs. This person's
name, title, institution name and address, as well as email address, telephone
and fax numbers, should appear here. This position should identify a seniorlevel officer that would be contacted by senior-level staff of other institutions
concerning significant issues outside of day-to-day operations. Included in this
position are the VID Issuing Credit Manager, the VID Issuing Debit Manager
and the VID Acquiring Manager. Accordingly, this information will not be
included with the individual Member/Processor strip but rather in a separate
listing in the Visa Interchange Directory.

15 May 2013
BIN Exhibit 4F
Exhibit 4F
Visa Interchange Directory Update Form

BID#
Business ID:
BIN(s):
Institution Name:
Legal Address:
Time Zone:
City, State/Country and Postal Code:
GMT:
AUTHORIZATION
Service Provider
Service Provider/Financial Institution:
Address:
Phone (toll-free):
Email:
Phone (direct-dial):
Telex:
Facsimile:
Answerback:
Referral Phone Number

Phone (toll-free):
Email:
Telex:
Facsimile:
Answerback:
Name and Address Verification (AVS)

Phone (toll-free):
Email:
Telex:
Facsimile:
Answerback:
General Authorization Questions

Phone (direct-dial)
Hours of Operation
M-F:
Time Zone:
SAT:
GMT:
SUN:
Closed:
SETTLEMENT/ACCOUNTING
Address:
15 May 2013
Phone (toll-free):
Email:
Telex:
Facsimile:
Answerback:

A-121
BIN Exhibit 4F
Visa Interchange Directory Update Form (Continued)

CARDHOLDER/ISSUER CONTACTS
Address:
Phone (toll-free):
Email:
Telex:
Facsimile:
Answerback:
Chargeback Contact

Address:
Phone (toll-free):
Email:
Telex:
Facsimile:
Answerback:
Arbitration/Compliance Contact

Address:
Phone (toll-free):
Email:
Telex:
Facsimile:
Answerback:
Good Faith Contact

Address:
Phone (toll-free):
Email:
Telex:
Facsimile:
Answerback:
Good Faith Policy
No older than
Reciprocal policy:
A-122
months and/or no less than US $

Yes
Handling fee: US $
or
%.
No

15 May 2013
BIN Exhibit 4F

MERCHANT/ACQUIRER CONTACTS
Address:
Phone (toll-free):
Email:
Telex:
Facsimile:
Answerback:
Chargeback Contact

Address:
Phone (toll-free):
Email:
Telex:
Facsimile:
Answerback:
Arbitration/Compliance Contact

Address:
Phone (toll-free):
Email:
Telex:
Facsimile:
Answerback:
Good Faith Contact

Address:
Phone (toll-free):
Email:
Telex:
Facsimile:
Answerback:
Good Faith Policy
No older than
Reciprocal policy:
15 May 2013
months and/or no less than US $

Yes
Handling fee: US $
or
%.
No

A-123
BIN Exhibit 4F

FRAUD - LOST/STOLEN
Investigations Contact
Address:
Phone (toll-free):
Email:
Telex:
Facsimile:
Answerback:
After Hour Contact Phone (direct dial):
Fraud Operations Contact

Address:
Phone (toll-free):
Email:
Telex:
Facsimile:
Answerback:
After Hour Contact Phone (direct dial):
Lost/Stolen Card Reports

Phone (toll-free):
Email:
Telex:
Facsimile:
Answerback:
After Hours Reports

Phone (toll-free):
Email:
Telex:
Facsimile:
Answerback:
Recovered Card/Reward Address

Address:
Phone (toll-free):
Email:
Telex:
Facsimile:
Answerback:
Bank Contact
Address:
A-124
Phone (toll-free):
Email:
Telex:
Facsimile:
Answerback:

15 May 2013
BIN Exhibit 4F

FRAUD - LOST/STOLEN
Law Enforcement Contact

Address:
Phone (toll-free):
Email:
Telex:
Facsimile:
Answerback:
General Business Information

Cardholder Phone::
Facsimile:
Email:
Telex:
Merchant Phone:
Facsimile:
Email:
Telex:
Answerback:
Answerback:
VID Issuing Credit Manager

Add
Update
Delete
Institution Name:
Mailing Address:
City:
State/Country:
Phone:
Facsimile:
Postal Code:
VID Issuing Debit Manager

Add
Update
Delete
Institution Name:
Mailing Address:
City:
State/Country:
Phone:
Facsimile:
Postal Code:
VID Acquiring Manager

Add
Update
Delete
Institution Name:
Mailing Address:
15 May 2013
City:
State/Country:
Phone:
Facsimile:
Postal Code:

A-125
BIN Exhibit 4F

MISCELLANEOUS COMMENTS
SUBMITTED BY
Officer Name (print):
Officer Title:
Officer Signature:
Date:
Phone:
Email:
RETURN TO:
Please send the completed form to Visa Europe
A-126

15 May 2013
BIN Exhibit 4G
Exhibit 4G
Global Customer Assistance Services (GCAS) Card Issuer Information Form

ISSUER INFORMATION
Please print or type.
Check one:
Add information
Change information
Issuer Name:
Visa Europe Issuer BIN:
Live (Effective) Date: MM/DD/YY
Visa Europe Issuer BID:
Co-Branded/Affinity Name(s):
Account Range:
Mailing Address:
Postal Code:
City, State/Province:
Country:
Delete information
Business
Classic
Corporate
Visa Electron
Gold/Premier
Platinum
Infinite
Purchasng
Signature
Busines Electron
Business Platinum
Debit
Credit
CUSTOMER SERVICE CONTACT INFORMATION
LOST/STOLEN CONTACT INFORMATION
For telephone and fax numbers, please indicate country code and
area code, if applicable.
Company Name:
Company Name:
Business Hours of Operation:
Telephone:
Telephone:
Fax:
Fax:
Contact (Title or Dept):
After-hours Contact Information
Telephone:
Telephone:
Fax:
Fax:
GCAS Participant:
Yes
No
If yes, please complete below.
Collect calls accepted?
Yes
No
EMERGENCY SERVICES CONTACT INFORMATION

Emergency Card Authorization
Emergency Cash Authorization
Company Name:
Company Name:
Telephone:
Telephone:
Fax:
Fax:
Telephone:
Telephone:
Fax:
Fax:
CARDHOLDER VERIFICATION DATA/SPECIAL INSTRUCTIONS

Type of Cardholder verification data required for emergency service requests, or any special instructions: MMN, DOB, SSN (by default):.
Form Completed by (Name):
Telephone Number:
Please Forward Completed Form To:

The Visa Global Customer Care Services, Attention: GCCS Data Management
Two Corporate Center, PO BOX 026098, Miami, FL 33102-6099
Email your inquiries and completed forms to: gccsdatamgmt@visa.com. Or, fax to +1 303 967 1004
For additional information, call +1 303 967 1096
15 May 2013

A-127
BIN Exhibit 4I
Exhibit 4I
Stand-In Emergency Services Processing Form

Please print or type.
ACCOUNT INFORMATION
The following active accounts are provided for Stand-in Processing:
Account Number 1:
Expiry Date:
Product Type:
Account Number 2:
Expiry Date:
Product Type:
Account Number 3:
Expiry Date:
Product Type:
Account Number 4:
Expiry Date:
Product Type:
Account Number 5:
Expiry Date:
Product Type:
Please use a separate attachment if additional accounts are required.
MEMBER INFORMATION
Member Name:
BID:
BIN:
First (8) Digits of Account Number:
Co-Branded/Affinity Name(s):
Address:
Name of Person Completing Form:
Telephone Number:
Signature:
Date Form Submitted:
RETURN INFORMATION
Please send the completed form via certified mail to:
The Visa Global Customer Care Services
Attention: GCAS STIP
Two Corporate Center
1004 NW 65th Avenue
Miami, FL 33126 USA
FOR GCCS USE ONLY
Date Form Received:
A-128

15 May 2013
BIN
Exhibit 4J
Emergency Service Location Form VISA 911

ISSUER INFORMATION
Add information
Change information
Delete information
Issuer Name:
Visa Issuer BIN(s):
Address
City/Country
Telephone Number:
PARTICIPATION LOCATION INFORMATION

Please indicate:
Main Office
Effective Date:
Branch Office
Effective Date:
(Please attach a list of all participating branch offices.)

Service Location (Bank Name)
Actual Street Address (Do not include post office box information):
City:
State/Province (if applicable):
Postal Code:
Country:
Contact (Name and/or Title):
PARTICIPATING LOCATION COMMUNICATIONS

Indicate "1" or "2" in the boxes to show the most expeditious means of contact
HEAD OFFICE INFORMATION
Direct to Location
Via Head Office
LOCATION INFORMATION
area code, if applicable. Please indicate the telex answer-back, if applicable. area code, if applicable. Please indicate the telex answer-back, if applicable.
Telephone:
Telephone:
Fax:
Fax:
Telex:
Telex:
HOURS OF OPERATION
Hours of Operation (Using a 24-hour clock, indicate the opening and closing hours for each day of the week)
HEAD OFFICE HOURS OF OPERATION
LOCATION HOURS OF OPERATION
Sunday:
Sunday:
Monday:
Monday:
Tuesday:
Tuesday:
Wednesday:
Wednesday:
Thursday:
Thursday:
Friday:
Friday:
Saturday:
Saturday:
SPECIAL COMMENTS
Include extra hours or special closings, such as holidays and any other pertinent information.
Wheelchair Accessible?
Yes
No
RETURN INFORMATION
The Visa Global Customer Care Services, Attention: GCCS Data Management
Two Corporate Center, PO BOX 026098, Miami, FL 33102-6099
Email your inquiries and completed forms to: gccsdatamgmt@visa.com. Or, fax to +1 303 967 1004
For additional information, call +1 303 967 1096
15 May 2013

A-129
LICENSE/AGREEMENT
LICENSE/AGREEMENT
Exhibit 5A
Exhibit 5B
A-130
Visa System Letter of Agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A - 131

Licensed Software and Designated Computers . . . . . . . . . . . . . . . . . . . . . . . . .A - 132

15 May 2013
LICENSE/AGREEMENT Exhibit 5A
Exhibit 5A
Visa System Letter of Agreement

TO BE OBTAINED FROM ANY NON-MEMBER VISA SYSTEM PROCESSOR OR MERCHANT
DESIRING TO USE VISA SYSTEMS OR TO OBTAIN ANY CONFIDENTIAL INFORMATION RELATING
TO THOSE SYSTEMS
VISA EUROPE
PO Box 39662
London W2 6WH
United Kingdom
ATTENTION:
Agent Compliance
Risk Compliance and Corporate Services
The undersigned desires to furnish Authorization and/or processing services to Members of your organisation in
connection with their bankcard programs, or to employ Authorization or processing services in connection with
its own acceptance of bankcards and other payment instruments. In order to induce you to consent to our use of
one or more of the data processing and communication systems which have been developed by you and to furnish
us with certain proprietary documents, materials and equipment, we agree as follows:
1. Your consent to our use of your systems is subject to our continued compliance with all of the obligations of
Members relating to those systems set forth in the Visa Europe Operating Regulations, manuals, or other written
documentation, as amended from time to time.
2. Our use of your systems is subject to any provision of the Visa Europe Operating Regulations, as amended from
time to time, limiting your responsibility for performance of and your liability for any personal injury, property
damage, or other loss attributable to your systems.
3. We hereby indemnify you and your Members from and against any and all Claims, Liabilities, losses and
expenses arising out of any action at any time taken or omitted to be taken by us in connection with the
services performed by us on behalf of your Members or employed by us on our own behalf including, but not
limited to, Claims, Liabilities, losses and expenses for infringement of trade secrets or property rights of
Members or other third parties, as well as for property damage, bodily injury, or both, incurred at our
Members premises.
4. Your consent to our use of your systems shall terminate, at your option, upon (i) our failure, following 10 days
written notice thereof, to duly observe or perform any of the agreements undertaken by us hereunder, or (ii) at
such time as we no longer are sponsored in writing by a Member of your organisation for the purpose of
utilisation of the systems. Upon termination, we will forthwith deliver to you all documents, materials and
equipment furnished by you to us, including any copies thereof. We also agree that, notwithstanding such
termination, we shall continue to observe the confidential and proprietary nature of the information regarding
your systems which you furnished to us and will not copy, disclose, or use such information for ourselves or
any other person, firm or organisation, except with your prior written consent.
5. We understand that this letter of agreement supersedes any prior agreement which may exist between the
undersigned and you, relating to the use of your systems, and that no change or modification of any of the
terms hereof shall be valid unless set forth in a written instrument, executed by you.
_________________________
(Visa System Processor)
_________________________
(Address)
_________________________
(City, Postal Code)
_________________________
(Country)
Officer Name:
Officer Email:
Officer Telephone Number:
Officer Signature:
Date:
15 May 2013

A-131
LICENSE/AGREEMENT Exhibit 5B
Exhibit 5B
Licensed Software and Designated Computers

Licensed Software
Machine-Readable Code
Provided
Object Only
Designated Computer
Object and
Source
Visa Resolve Online (VROL)
A-132

15 May 2013
Exhibit 7A
Exhibit 7I
Exhibit 7J
Exhibit 7K
15 May 2013
80-Column Cash Disbursement Transaction Receipt . . . . . . . . . . . . . . . . . . .A - 134

Electronic Transaction Receipt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A - 135
Manual Transaction Receipt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A - 138
Electronic Commerce Transaction Receipt . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A - 142

A-133
TRANSACTION RECEIPTS Exhibit 7A
Exhibit 7A
80-Column Cash Disbursement Transaction Receipt
BRANCH OR MEMBER NO.
TELLER
PRINTED DIGITS
CASH DISBURSEMENT
DRAFT
CITY
STATE
NOTE: A fee or set-up charge may be added to the

Cardholders account by the Card Issuer subject to the
terms of the Issuers agreement with the Cardholder.
IDENTIFICATION
AMOUNT
DATE
MEMBER COPY
CARDHOLDERS STREET ADDRESS
AUTHORIZATION CODE
CARDHOLDER COPY
TRANSACTION CONFIRMED AND DRAFT ACCEPTED
Cardholder
acknowledges receipt of
TOTAL
CARDHOLDERS SIGNATURE
DATE
AUTHORIZATION CODE
MERCHANT COPY
Cardholder
TOTAL
RETAIN THIS COPY FOR STATEMENT VERIFICATION
DATE
Cardholder
AUTHORIZATION CODE
TOTAL
As substantial variations in local law exist, the example Transaction Receipt shown above is not
appropriate for use by all Members. Before adopting this exhibit for general use, Members should
confirm with their counsel whether the Transaction Receipt is appropriate. Members should also be
certain that the Transaction Receipt operates in imprinters before adopting it for general use.
Formsets must be sequentially numbered, consisting of at least five digits.
Use of the sample formsets is optional. Members may design customised forms, provided that they
contain at least the information shown in the above example.
A-134

15 May 2013
TRANSACTION RECEIPTS Exhibit 7I
Exhibit 7I
Electronic Transaction Receipt

This exhibit specifies the data requirements for Transaction Receipts which are either captured or
delivered by electronic means.
Table A-37 Data Requirements: Face-to-Face Electronic Purchase or Credit Transaction Receipt
Transaction Data Requirements
Merchant name
Merchant city and country (and state/province, if applicable)
Transaction Amount (or credit), indicated in Transaction Currency
Transaction Date (or credit) preparation date
Account Number (all but four digits of the Account Number on the Cardholder copy of the Transaction Receipt
must be truncated, as specified in the Visa Europe Operating Regulations, Volume IGeneral Rules, Section 4.5.C)
Space for Cardholder signature (if required for the Transaction)
Authorization Code, if applicable
Transaction type (purchase or credit)
Dedicated File Name (for a Chip-initiated Transaction or a Proximity Payment)
Application Preferred Name
or
Application Label
(if present on the Card, in accordance with the EMV Integrated Circuit Card Specifications for Payment Systems,
for a Chip-initiated Transaction or a Proximity Payment)
Indication of a Proximity Payment (for a Proximity Payment, in accordance with the Visa Europe Contactless
Terminal Requirements and Implementation Guide) where options include but are not limited to:
Print Visa Contactless on the Transaction Receipt; or
If the Transaction Receipt printer is capable, display an image to indicate a Proximity Payment, which can be
printed in place of, or in addition to, the word Contactless.
Table A-38 Data Requirements: ATM Cash Disbursement or Load Transaction Receipt
ATM or Load Device Acquirer name and/or name of affiliated domestic or regional network
ATM or Load Device street location or location code
ATM or Load Device city and country (and state/province, if applicable)
Transaction Amount indicated in Transaction Currency
Account Number or card number (all but four digits of the Account Number or card number must be
truncated, as specified in the Visa Europe Operating Regulations, Volume IGeneral Rules, Section 4.5.C)
Type of account accessed
Transaction Date
Authorization Code
Transaction type (Cash Disbursement)
or
Application Label
15 May 2013

A-135
Table A-39 Data Requirements: Small Ticket Transaction Receipt1

Merchant name
Total Transaction Amount indicated in Transaction Currency
Transaction Date
Confirmation that Cardholder performed payment using a Visa Card or a Visa Electron Card or a Proximity
Payment Device
1. Effective from 1 January 2013, these are also the data requirements for the Cardholders copy of the Transaction Receipt
that is made available to the Cardholder using electronic means, as specified in Section 5.2.A.5.
Table A-40 Data Requirements: Cardholder-Activated Transaction Receipts

Data Requirements - Transaction Receipts
Account Number
(All but four digits of the Account Number on the Cardholder copy of the Transaction Receipt must be
truncated, as specified in the Visa Europe Operating Regulations, Volume IGeneral Rules, Section 4.5.C)
Merchant name
Terminal location (city and country)
Transaction Date
Identification of Transaction Currency
Transaction type (purchase)
Dedicated File Name (for a Chip-initiated
Transaction or a Proximity Payment)
or
Application Label
(if present on the Card, in accordance with the EMV
Integrated Circuit Card Specifications for Payment
Systems, for a Chip-initiated Transaction or a
Proximity Payment)
Table A-41
Data Requirements: Face-to-Face or Semi-Attended Electronic Purchase or Credit

Transaction Receipt for Visa Europe Transactions

Merchant name
A-136

15 May 2013
Table A-41
Data Requirements: Face-to-Face or Semi-Attended Electronic Purchase or Credit

Transaction Receipt for Visa Europe Transactions (Continued)

Available Balance1
or
Application Label
1. For Prepaid Cards only, as specified in Section 4.1.C.15, Section 5.2.B.11.a and Section 5.2.B.11.b.
Table A-42 Data Requirements: Face-to-Face Cardholder Electronically Delivered Transaction

Receipt
Merchant name
Account Number (all but four digits of the Account Number on the Cardholder copy of the Transaction
Receipt must be truncated, as specified in the Visa Europe Operating Regulations, Volume IGeneral Rules,
Section 4.5.C)
Description of goods and services (if applicable)
Authorization Code (if applicable)
or
Application Label
If the Transaction Receipt printer is capable, display an image to indicate a Proximity Payment, which can
be printed in place of, or in addition to, the word Contactless.
15 May 2013

A-137
TRANSACTION RECEIPTS Exhibit 7J
Exhibit 7J
Manual Transaction Receipt

This exhibit specifies the data requirements for Transaction Receipts which are either captured or
delivered manually.
Table A-43 7J-1, Data Requirements: Manual Transaction Receipt (Retail and Miscellaneous
Merchant Types)
Embossed Card data
Merchant name
Transaction Date
Description of goods or services (optional)
Space for Cardholder signature
Transaction type (purchase)
Table A-44 7J-2, Data Requirements: Manual Transaction Receipt (Hotels Only)
Embossed Card data
Hotel name
Hotel city and country (and state/province, if applicable)
Transaction Date
Space for guest check-in date
Space for guest check-out date
Space for room rate
Space for salespersons initials
Authorization dates, amounts and approval codes (if applicable)
A-138

15 May 2013
Table A-45 7J-3, Data Requirements: Guest Folio (Hotels Only)

Embossed Card data
Hotel name
Hotel city and country (and state/province, if applicable)
Transaction Date
Guest check-in date
Guest check-out date
Room rate and salespersons initials
Authorization dates, amounts and approval codes
Intended length of stay at check-in (optional)
Applicable tax and/or service charge rates (optional)
Computation and procedure for estimating ancillary charges (optional)
Estimated Transaction Amount calculated on check-in date (optional)
Table A-46 7J-4, Data Requirements: Manual Cash Disbursement Transaction Receipt
Embossed Card data
Acquirer or Merchant name
City and country (and state/province, if applicable) of Acquirer or Merchant as
appropriate
Transaction Date
Space for Cardholder identification
Space for clerk signature or identification
Authorization Code
Space for four printed digits above or below Account Number
Transaction type (Cash Disbursement)
or
Application Label
15 May 2013

A-139
Table A-47 7J-5, Data Requirements: Manual Credit Transaction Receipt

Embossed Card data
Merchant name
Merchant location (city and country)
Credit amount indicated in Transaction Currency
Credit preparation date
Description of goods or services returned to Merchant (optional)
Space for Merchant or Cardholder signature (if required for the Transaction)
Transaction type (credit)
or
Application Label
Table A-48 Data Requirements: Handwritten Cardholders Copy of Transaction Receipt

Merchant name
Description of goods and services (if applicable)
Authorization Code (if applicable)
Method of Data Capture (Chip & PIN, magstripe, Proximity Payment or key entered)
A-140

15 May 2013
Table A-49 Data Requirements: Handwritten Small Ticket Transaction Receipt

Merchant name
Total Transaction Amount indicated in Transaction Currency
Transaction Date
Confirmation that Cardholder performed payment using a Visa Card or a Visa Electron Card or a Proximity
Payment Device
15 May 2013

A-141
TRANSACTION RECEIPTS Exhibit 7K
Exhibit 7K
Electronic Commerce Transaction Receipt

This exhibit specifies the data requirements for Electronic Commerce Transaction Receipts.
Table A-50 7K, Data Requirements: Electronic Commerce Purchase or Credit Transaction Receipt
Transaction Data Requirements1
Merchant name2, 3
Merchant online address
Transaction Date (or credit preparation date)
Unique Transaction identification number
Purchaser name
Authorization Code
Description of merchandise/services
Date of each individual purchase (for Aggregated Transactions only)
Amount of each individual purchase (for Aggregated Transactions only)
Return/refund policy (if restricted)
1. See Visa Europe Operating Regulations, Volume IGeneral Rules, Section 5.2.B.4, Section 5.2.B.5 and Section 5.2.B.6 for
additional data requirements.
2. The Merchant name must not be the name of the network provider or other entity unless the Transaction represents
membership service charges or merchandise/services provided by the network provider itself.
3. The name under which the Merchant does business.
A-142

15 May 2013
EMV LIABILITY SHIFT
EMV LIABILITY SHIFT

Exhibit 8A
Exhibit 8B
15 May 2013
Visa Europe EMV Liability Shift Flow Diagram . . . . . . . . . . . . . . . . . . . . . . . . A - 144

Visa Europe EMV Liability Shift Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A - 146

A-143
EMV LIABILITY SHIFT Exhibit 8A
Exhibit 8A
Visa Europe EMV Liability Shift Flow Diagram

This exhibit comprises a flow diagram that depicts Transaction liability where one or both parties are
EMV-Compliant, to aid understanding and allow Members to model the potential impact of the liability
shift on their Visa portfolio. The diagram should be used in conjunction with the relevant sections in
Chapter 3, "Issuer Requirements", Chapter 4, "Acquirer Requirements" and Chapter 7, "Dispute Resolution".
Exhibit 8B, Visa Europe EMV Liability Shift Summary summarises liability for various Transaction types
and circumstances.
A-144

15 May 2013
EMV LIABILITY SHIFT Exhibit 8A
Acquirer
Liable
Designated Fraud*
Start
No
No
*Currently Counterfeit,
Lost, Stolen and Not
Received Item, Visa
Europe Issuer, Visa
Europe Acquirer
Yes
Yes
Online
Authorized
with full track2
data
Chip
Reading
Device
No
Yes
Acquirer
Liable
Existing Rules
Apply
No
No
Chip Card
Issuer
Liable
Below Floor
Limit
Yes
No
Chip Card
Yes
Yes
Issuer
Liable
Yes
Issuer
Liable
Chip Read
No
Yes
Acquirer
Liable
Yes
Yes
Counterfeit
Txn Auth
By
Issuer
Issuer
Liable
No
No
Counterfeit
Yes
Yes
No
Acquirer
Liable
PIN
Verified
No
Fallback
Indicator Present
PIN
Preferring
CVM
No
No
No
PED
Present
Yes
Yes
Acquirer
Liable
PIN
Preferring
CVM
Issuer
Liable
Yes
No
PIN
Verified
**Where the type of PIN
required by the card differs
from the type of PIN
supported by the terminal
No
Does Device
Meet Visa Europe
PIN Reqs
PIN Type
Mismatch**
Yes
No
Yes
PIN
Preferring
CVM
No
No
Issuer
Liable
Yes
NOTE - in all cases where the

Issuer is denoted as liable,
transaction liability may transfer
from the Issuer to the Acquirer if
correct acceptance procedures
are not followed or the
transaction is not correctly
processed to completion in
accordance with EMV and VIS
Issuer
Liable
Yes
15 May 2013

A-145
EMV LIABILITY SHIFT Exhibit 8B
Exhibit 8B
Visa Europe EMV Liability Shift Summary

Table A-51
Visa Europe EMV Liability Shift Summary

Magnetic Stripe
Chip-Signature Preferring
Chip PIN Preferring
Counterfeit
Lost/
Stolen
Counterfeit
Lost/
Stolen
Counterfeit
Lost/
Stolen
Magnetic Stripe only

Type A
Floor Limit N/A
Ceiling Limit 40
Issuer
Issuer
Acquirer
Issuer
Acquirer
Acquirer

Type B
Floor Limit 0
Ceiling Limit 1001
Issuer
Issuer
Acquirer
Issuer
Acquirer
Acquirer

Type C
Floor Limit 0
Ceiling Limit N/A
Issuer
Issuer
Acquirer
Issuer
Acquirer
Issuer
Chip Type B (offline)

Floor Limit N/A
Ceiling Limit 401
Issuer
Issuer
Issuer
Issuer
Issuer
Acquirer
Chip Type B (online

capable)
Floor Limit 402
Ceiling Limit 100
Issuer
Issuer
Issuer
Issuer
Issuer
Acquirer
Chip Type C
Floor Limit 0 as
POS2
Ceiling Limit N/A
Issuer
Issuer
Issuer
Issuer
Issuer
Issuer
1. Any Transaction undertaken for values over the Ceiling Limit is at Acquirer risk
2. Any unauthorized Transaction undertaken for values over the Floor Limit is at Acquirer risk
A-146

15 May 2013
PROXIMITY PAYMENTS
PROXIMITY PAYMENTS
Exhibit 9A
Exhibit 9B
15 May 2013
Visa Contactless Payment Specification Data Field Descriptions . . . . . . . . A - 148

Visa Mobile Contactless Payment Specification Data Field Descriptions . .A - 149

A-147
PROXIMITY PAYMENTS Exhibit 9A
Exhibit 9A
Visa Contactless Payment Specification Data Field Descriptions

This exhibit specifies the data field requirements for Proximity Payments, as specified in Visa Europe
Operating Regulations, Volume IGeneral Rules, Section 3.3.D.4 and Section 4.8.D.4, and as set out in the
Visa Contactless Payment Specification.
Table A-52 Data Fields used by Proximity Payments Devices
Name
Description
Application Currency
Code
Indicates the currency in which the Transaction Amount is managed according

to the ISO Standard 4217.
Application Program
Identifier (Program ID)
Indicates the Application Program ID of the card application.
Card CVM Limit
For domestic Proximity Payments where this value is exceeded, a Cardholder

Verification Method (CVM) is required by the Proximity Payment Device.
Issuer Country Code
Indicates the country of the Issuer, represented according to the ISO Standard
3166.
VLP Available Funds
A counter that is decremented by the Transaction Amount for qVSDC offline

approval requests.
VLP Funds Limit
Issuer limit for the VLP Available Funds; it is the value to which the VLP
Available Funds is reset.
VLP Reset Threshold
Minimum value to which the VLP Available Funds is allowed to be decremented

before the Proximity Payment Device requests online processing.
VLP Single Transaction

Limit
Maximum amount allowed for a single qVSDC offline Transaction.
Table A-53 Data Fields used by Terminals accepting Proximity Payments
A-148
Name
Description
Reader Contactless Floor

Limit
Indicates the Floor Limit for the Proximity Payment of the reader. If the
Transaction Amount is greater than the Reader Contactless Floor Limit, then
the reader requires online processing for the Transaction.
Reader Contactless
Transaction Limit
Indicates the Proximity Payment limit of the reader.

If the Transaction Amount is greater than or equal to the Reader Contactless
Transaction Limit, then a Proximity Payment is not permitted.
Switching the Transaction over to another interface is permitted.
Reader CVM Required

Limit
Indicates the Cardholder Verification Method (CVM) limit of the reader.

If the Transaction Amount is greater than or equal to the Reader CVM Required
Limit, then the reader requires a CVM for the Proximity Payment.

15 May 2013
PROXIMITY PAYMENTS Exhibit 9B
Exhibit 9B
Visa Mobile Contactless Payment Specification Data Field Descriptions

This exhibit specifies the data field requirements for Proximity Payments performed with Portable
Payment Devices, as specified in Visa Europe Operating Regulations, Volume IGeneral Rules,
Section 3.3.D.4 and Section 4.8.D.4, and as set out in the Visa Mobile Contactless Payment Specification
(VMCPS).
Table A-54 Data Fields used by Portable Payment Devices
15 May 2013
Name
Description
Application Currency
Code
Indicates the currency in which the Transaction Amount is managed according

to the ISO Standard 4217.
Application Program
Identifier (Program ID)
Indicates the Application Program ID of the card application.
Card CVM Limit
For domestic Proximity Payments where this value is exceeded, a Cardholder

Verification Method (CVM) is required by the Proximity Payment Device.
Issuer Country Code
Indicates the country of the Issuer, represented according to the ISO Standard
3166.

A-149
Merchant Data Standards
This appendix contains Merchant Category Codes, Floor Limit category codes, required Merchant
name abbreviations and other applicable Merchant Data Standards.
Merchant Category Code Assignments
Assigned Floor Limit Category Codes
Merchant Data Standards, Listed in Alphabetical Order by Merchant Type
Merchant Data Standards, Listed in Numerical Order of MCC
MERCHANT CATEGORY CODE ASSIGNMENTS

A Merchant Category Code is a four digit number assigned to a Merchant by an Acquirer that
designates the Merchants principal trade, profession or line of business. Merchant Category Codes are
not assigned to track a specific Transaction type or to identify a particular method of processing.
If a Merchant is an Airline, Car Rental Company or Hotel, the Acquirer must assign the specific code
for that Merchant in the 3000 range of codes. If a specific code in the 3000 range is not listed for
a Merchant category, the Acquirer must assign the general industry code (such as 4511 for Airlines,
7512 for Car Rental Companies, or 7011 for Hotels).
If a Merchant does not fit under a specific Merchant Category Code, the Acquirer must assign it a
general Merchant Category Code, such as 8999.
Because Merchant Category Codes are used for a variety of reporting and risk management purposes,
it is critical that the Acquirer correctly codes this information for each Merchant.
T&E Clarifications
A Merchant that manages the sales, rentals or other uses of time-shares or condominiums must be
assigned Merchant Category Code 7012. When these Merchants operate as full-service lodging
establishments (that is, providing maid and room service) an Acquirer may assign Merchant Category
Code 7011.
An Acquirer may process Transactions occurring at a gift shop, restaurant or other establishment
located in a Hotel with the Merchant Category Code for the Hotel only if the Merchant bills the
Transaction to the Cardholders room. If payment is made separately with a V PAY Card at the Pointof-Transaction, the Acquirer must use the appropriate retail Merchant Category Code (such as 5947
for gift shops or 5812 for restaurants).
15 May 2013

B-1
Timeshare Transactions
An Acquirer must assign a Merchant Category Code (MCC) 7012 to each Timeshare Merchant that
operates sales, rentals or other uses not including full service lodging (that is, maid and room service).
The Acquirer must submit the assigned MCC for a Timeshare Merchant with each Authorization
Request and through Visa Europe Clearing and Settlement Service or BASE II.
Direct Marketing Merchant Category Code Assignments

An Acquirer may assign one of the following Direct Marketing Merchant Category Codes, as
applicable.
Direct Marketing Insurance Services (5960)--Insurance services that may be offered via direct mail,
billing statement insert, magazine or television advertisement. Prospective customers are given a
telephone number or an address to which they reply for enrollment in the service. Services offered
include all forms of life insurance, hospital indemnity insurance, accidental death and dismemberment
insurance, or credit card insurance. Services are often targeted to affinity groups. Billing of insurance
premiums typically takes the form of periodic (monthly, quarterly, annually) instalments which
continue until cancelled either by the Cardholder or the insurance company. Insurance agents are
specifically excluded from this Merchant Category Code.
EXAMPLE:
An insurance company that solicits Cardholders for credit card insurance via billing
statement insert
Catalog Merchants (5964)Goods are offered to consumers via paper or electronic catalog. This
Merchant Category Code is designed for Merchants with no retail (face-to-face) sales. A one- or
two- page leaflet is not considered a catalog.
EXAMPLE:
Television shopping services, catalog services
Combination Catalog and Retail Merchants (5965)Goods are sold to consumers via paper or
electronic catalog and at one or more retail outlets. Catalog sales must be processed under Merchant
Category Code 5965 and all retail sales must be processed under the appropriate retail Merchant
Category Code, for which a separate and unique Merchant name and identification number are
required.
EXAMPLE:
Department stores with catalog subsidiaries or divisions; electronics, sports clothes/

equipment, or gourmet food/equipment sold by catalog and in retail stores
Outbound Telemarketing Merchants (5966)A Merchant sells products using outbound

telemarketing methods. The Merchant initiates contact with prospective buyers via telephone or
mailing (other than a catalog) that instructs the Cardholder to contact the Merchant in an attempt to
generate sales. This classification includes Merchants known as up-sellers. Such Merchants often
solicit Cardholders when they contact call centres to purchase products of other Direct Marketing
Merchants or to request customer service assistance. In all cases, these solicitations are made in a
Card-Absent Environment.
EXAMPLE:
Distributors of cosmetics, health care products, vitamins, timeshare facilities, discount

buying clubs, membership clubs, discount travel clubs, credit card protection/
registration and protection services
Inbound Teleservices Merchants (5967)Audiotext or videotext services accessed by the

Cardholder via fax or telephone. This Merchant Category Code applies to information services as well
as products that may be sold through the service.
EXAMPLE:
Horoscope readings, pay-per-call services, sports scores, stock market quotations
Continuity/Subscription Merchants (5968)Products or services are offered via subscription to a

Cardholder on a continuing (monthly, quarterly) basis
NOTE: Also see Computer Network/Information Services (4816) for services accessed via
computer modem.
B-2

15 May 2013
EXAMPLE:
Record, tape or compact disc clubs, collectible services, periodicals
Other Direct Marketers (5969)This category code is comprised of all other direct marketing
companies that do not meet the criteria for any of the above categories. It includes Merchants offering
one or two products per promotion, using multiple approaches (including a one- or two-page leaflet
with an order form or telephone number for placing orders).
EXAMPLE:
Theatre or sports tickets by Mail/Phone Order, speciality items (such as kitchen tools/
appliances, exercise equipment) offered only through radio or television
Not all Mail/Phone Order Transactions are necessarily direct marketing Transactions. Charitable
contributions, Quasi-Cash Transactions, T&E Transactions and Transactions occurring at health care
locations (U.S.A. Region only) effected through Mail/Phone Order are not direct marketing
Transactions. Other examples of Mail/Phone Order Transactions that are not direct marketing
Transactions are telephone orders to florists, retail stores, grocery stores and restaurants, which
generally result from advertisements in the telephone directory or in newspapers.
An Acquirer must use the Mail/Phone Order or Electronic Commerce Transaction indicator in the
Authorization message and Clearing Records for all Mail/Phone Order Transactions, regardless of the
assigned Merchant Category Code.
Small Ticket Transaction Merchant Category Codes

A Small Ticket Transaction that is either a Chip-initiated Transaction or a Magnetic Stripe initiated
Transaction may be conducted only by a Merchant assigned one of the Merchant Category Codes
described in Table B-1.
A Small Ticket Transaction that is also a Proximity Payment may be conducted by a Merchant with any
Merchant Category Code.
Table B-1
15 May 2013
Valid Merchant Category Codes (MCC) for Small Ticket Transactions that are Chipinitiated Transactions or Transactions initiated with a Magnetic Stripe
MCC
Description
4111
Local and Suburban Commuter Passenger Transportation, including Ferries
4121
Taxicabs and Limousines
4131
Bus Lines
4784
Tolls and Bridge Fees
5331
Variety Stores
5499
Miscellaneous Food StoresConvenience Stores and Speciality Markets
5812
Eating Places and Restaurants
5814
Fast Food Restaurants
5912
Drug Stores and Pharmacies
5993
Cigar Stores and Stands
5994
News Dealers and Newsstands
7211
Laundry ServicesFamily and Commercial
7216
Dry Cleaners
7338
Quick Copy, Reproduction and Blueprinting Services
7523
Parking Lots, Parking Meters and Garages
7542
Car Washes
7832
Motion Picture Theaters
7841
DVD/Video Tape Rental Stores

B-3
ASSIGNED FLOOR LIMIT CATEGORY CODES

A Floor Limit category code is assigned to each type of Merchant listed in this appendix to assist an
Acquirer in determining the maximum Floor Limit amount associated with each Merchants Merchant
Category Code. The Floor Limit categories are included for informational purposes only.
Table B-2
Floor Limit Category Codes
Merchant Category Code
Floor Limit Category Code
Airlines
Railroads
Car Rental Companies
Hotels
Special Hotels
Restaurants
Special Restaurants
Travel Agencies
All other Merchants
Mail Order/Telephone Order
Automated Dispensing Machines and Self Service Terminals
Cash DisbursementsMembers
Cash Disbursements (Processed as specified in Visa Europe Operating

Regulations, Volume IGeneral Rules, Section 5.4.U)
Travelers cheques or Foreign Currency (Processed as a Cash Disbursement)
Hospitals
MERCHANT DATA STANDARDS, LISTED IN ALPHABETICAL ORDER

BY MERCHANT TYPE
Table B-3 lists the Merchant Data Standards in alphabetical order of Merchant Type.
NOTE: Merchant Category Codes that are no longer active (and are not to be used for original
Presentments) appear for reference only in the numerical listing.
KEY:
B-4
International Airline Program Participant
Effective 15 April 2011
**
Effective 14 October 2011

15 May 2013
Table B-3
Merchant Data Standards, Listed in Alphabetical Order by Merchant Type
Merchant Type
Required Abbreviation
Floor Limit
Category
Code
MCC
Accounting Services
8931
Advertising Services
7311
Agricultural Co-operatives
0763
Air Conditioning ContractorsSales and

Installation
1711
Air Conditioning Repair Shops
7623
Airlines and Air Carriers, Not Listed

Elsewhere
4511
ADRIA AIRWAYS1
ADRIA AIR
3064
AER LINGUS1
AER LINGUS
3043
AEROCOACH AV
3287
AEROCONTINENTE
AEROCONTINEN
3167
AEROFLOT1
AEROFLOT
3011
AERO ARGENT
3030
AEROLINEAS NICARAGUENSIS
AERONICARAG
3286
AEROMEXICO1
AEROMEXICO
3076
AEROPERU1
AEROPERU
3285
AERO SERVICO CARABOBO
ASC AIRLINE
3263
AERO VIRGIN ISLANDS
AERVIRGINIS
3284
AIR AFRIQUE
AIR AFRIQUE
3083
AIR ALGERIE1
AIR ALGERIE
3021
AIR ARABIA
AIRARABIAAIR
3236
AIR ASTANA
AIR ASTANA
3068
AIR BERLIN
AIR BERLIN
3296
AIR BRITISH COLUMBIA1
AIR BC
3071
AIR CANADA1
AIR CANADA
3009
AIR CHINA1
AIR CHINA
3261
AIR DJIBOUTI
AIR DJIBOUTI
3282
AIR FRANCE1
AIR FRANCE
3007
AIR JAMAICA1
AIR JAMAICA
3280
AIR LANKA
AIR LANKA
3044
AIR LITTORAL S.A.
AIRLITTORAL
3148
AIR MALTA1
AIR MALTA
3028
AIRMAURITIUS
3298
AIR NEW ZEALAND
AIR NZ
3025
AIR PANAMA1
AIR PANAMA
3267
AIR SEYCHELLES1
AIR SEYCH
3266
AERO COACH AVIATION

1
AEROLINEAS ARGENTINAS1
1
AIR MAURITIUS1
1
15 May 2013

B-5
Table B-3
Merchant Data Standards, Listed in Alphabetical Order by Merchant Type (Continued)
Merchant Type
Floor Limit
Category
Code
MCC
AIR ZAIRE
3151
AIR ZIMBABWE
AIR ZIMBABWE
3096
AIR-INDIA1
AIR-INDIA
3020
AIRINTER1
AIRINTER
3065
AIRTRANAIR
3177
ALASKA AIR
3256
ALITALIA1
ALITALIA
3013
ALL NIPPON AIRWAYS1
A.N.A. AIR
3161
ALM1
ALM AIRLINE
3252
ALOHA AIRLINES
ALOHA AIR
3251
AMERICAN AIRLINES1
AMERICAN AIR
3001
AMERICAN TRANS AIR
ATA AIR
3259
ANSETT AIRLINES
ANSETT AIR
3033
ASIANA AIRLINES
ASIANA AIR
3098
AUSTRIAN AIR SERVICE1
AUST AIRSERV
3243
AUSTRIAN AIRLINES1
AUSTRIAN AIR
3051
AVENSA1
AVENSA AIR
3242
AVIACO (SPAIN)
AVIACO AIR
3053
AVIANCA1
AVIANCA
3039
AVIATECA AIR
3241
BAHAMASAIR
3240
BALKAN-BULGARIAN AIRLINES
BALKAN AIR
3041
BAR HARBOR AIRLINES
BARHARBORAIR
3239
BEMIDJI AIR
3238
AIR ZAIRE1
1
AIRTRAN
ALASKA AIRLINES
AVIATECA (GUATEMALA)1
1
BAHAMASAIR
BEMIDJI AIRLINES
BRAATHENS
3106
BRITISH AIRWAYS1
BRITISH AWYS
3005
BRITISH MIDLAND1
BRIT MIDLAND
3111
BROCKWAY AIR
BROCKWAY AIR
3235
BWIA1
BWIA AIRLINE renamed

CARRIBEAN AIR
3234
CANADIAN AIRLINES INTERNATIONAL1
CANADIAN AIR
3171
CAPITOL AIR
CAPITOL AIR
3233
CARNIVAL AIR
3086
CARRIBEAN AIRLINES
CARIBBEAN AIR formerly BWIA

AIRLINE
3234
CATHAY PACIFIC1
CATHAYPACAIR
3099
CAYMAN AIRWAYS1
CAYMANAIR
3228
CEBU PACIFIC AIRLINES1
CEBU_PAC
3072
BRAATHENS S.A.F.E. (NORWAY)
CARNIVAL AIRLINES
1
B-6

15 May 2013
Table B-3
Merchant Type
Floor Limit
Category
Code
MCC
CHINA AIRLINES1
CHINA AIRLINE
3078
CHINA EASTERN AIRLINES
CHINEASTAIR
3206
COMAIR
COMAIR
3223
COMMAND AIR
3222
COMPANIA FAUCETT
COMP FAU AIR
3220
CONTINENTAL1
CONTINENTAL
3061
COPA1
COPA AIR
3219
CROATIA AIRLINES1
CROATIA AIR
3088
CROWN AIR
CROWN AIR
3218
CRUZEIRO DO SUL (BRAZIL)1
CRUZEIRO AIR
3046
CSA1
CSA AIRLINE
3217
CUMBERLAND AIRLINES
CUMBERLNDAIR
3216
CYPRUS AIRWAYS1
CYPRUS AIR
3292
DAN AIR SERVICES
DAN AIR
3215
DBA AIRLINES
DBA AIR
3059
DELTA1
DELTA AIR
3058
DOMINICANA
3212
EASYJET
EASY JET AIR
3245
ECUATORIANA1
ECUATORIANA
3293
EGYPTAIR1
EGYPTAIR
3037
EL AL
3032
EMIRATES AIRLINES
EMIRATES
3026
ETHIOPIAN AIRLINES1
ETHIOPIAN AIR
3294
ETIHAD AIRWAYS
ETIHADAIR
3034
EUROFLY AIRLINES
EURO FLY AIR
3003
EVA AIRWAYS CORPORATION
EVA AIR
3084
FRONTIER AIRLINES
FRONTIER AIR
3132
FINNAIR1
FINNAIR
3042
FREEDOM AIR
FREEDOM AIR
3204
GARUDA (INDONESIA)
GARUDA AIR
3103
GERMANWINGS
GRMNWNGSAIR
3019
GO FLY, LTD
GOFLY
3156
GOL AIRLINES
GOL AIR
3247
GOLDEN PACIFIC AIR
GOLDPAC AIR
3203
GULF AIR (BAHRAIN)1
GULF AIR
3040
GUYANA AIRWAYS1
GUYANA AIR
3200
HAPAG-LLOYD EXPRESS AIRLINES
HLX AIR
3062
COMMAND AIRWAYS
1
DOMINICANA1
1
EL AL
15 May 2013

B-7
Table B-3
Merchant Type
Floor Limit
Category
Code
MCC
HAVASU AIR
3197
HAWAIIAN AIR
HAWAIIAN AIR
3196
IBERIA1
IBERIA
3102
ICELANDAIR
3050
INDIAN AIRLINES
INDIAN AIR
3193
ISLAND AIRLINES
ISLAND AIR
3191
JAPAN AIRLINES1
JAL AIRLINE
3006
JET AIR
JET AIR
3056
JET BLUE
JETBLUE
3174
JET STAR
JETSTAR AIR
3079
JUGOSLAV AIR1
JUGOSLAV AIR
3190
KENYA AIR
3295
HAVASU AIRLINES
1
ICELANDAIR1
1
KENYA AIRWAYS1
1
KLM AIRLINE
3010
KOREAN AIRLINES
KOREAN AIR
3082
KUWAIT AIRWAYS1
KUWAIT AIR
3038
LAB (BOLIVIA)1
LAB AIR
3055
LACSA AIR
3187
LADECO (CHILE)
LADECO AIR
3054
LAN AIRLINES1
LAN AIR (formerly LANCHILE)
3052
LANCHILE (renamed LANAIR)
3052
LAP AIR
3186
LAV (VENEZUELA)
LAV AIR
3185
LIAT1
LIAT AIRLINE
3184
LOT AIR
3182
LUFTHANSA
LUFTHANSA
3008
LUXAIR1
LUXAIR
3146
MALAYSIAN AIRLINE SYSTEM1
MALAY AIR
3100
MALEV1
MALEV AIR
3181
MALMO AVIATION
MALMO AIR
3213
MESA AIR
MESA AIR
3178
METRO AIRLINES
METRO AIR
3087
METROFLIGHT AIRLINES
METROFLT AIR
3176
MEXICANA
MEXICANA
3023
MIDDLE EAST AIR
MIDEAST AIR
3175
MIDWEST EXPRESS AIRLINES1
MIDWEST EXP
3085
MOUNT COOK
MT COOK AIR
3170
NATIONAIR
NATIONAIR
3172
KLM (ROYAL DUTCH AIRLINES)
LACSA (COSTA RICA)1

1
LANCHILE1
1
LAP (PARAGUAY)
LOT (POLAND)1
1
B-8

15 May 2013
Table B-3
Merchant Type
Floor Limit
Category
Code
MCC
NY HELI
3165
NIGERIA AIRWAYS
NIGERIA AIR
3045
NORONTAIR
NORONTAIR
3164
NWA AIR
3060
NORWEGIAN AIR SHUTTLE
NORWEGIANAIR
3211
OLYMPIC AIRWAYS1
OLYMPIC AIR
3031
OMAN AVIATION SERVICES
OMANAIR
3183
PAKISTAN INTERNATIONAL1
PAKISTAN AIR
3024
PAN AMERICAN
PAN AM AIR
3002
PBA
PBA AIRLINE
3159
PHILIPPINE AIRLINES
PHILIPP AIR
3022
PRINCEVILLE
PRINCVLLEAIR
3154
QANTAS
QANTAS AIR
3012
QATAR AIRWAYS
QATAR AIR
3136
RENO AIR, INC.
RENO AIR
3262
ROYAL AIR MAROC1
AIR MAROC
3048
RYANAIR1
RYANAIR
3246
SAETA SOCIAEDAD ECUATORIANOS DE

TRANSPORTES AEREOS
SAETA AIR
3229
SAHSA SERVICIO AEREO DE

HONDURAS
SAHSA AIR
3231
SAN JUAN AIRLINES
SAN JUAN AIR
3145
SAS
SAS
3016
SAUDI ARABIAN AIRLINES
SAUDIA AIR
3014
SCENIC AIRLINES
SCENIC AIR
3143
SIMMONS AIR
3138
SINGAPORE AIRLINES
SINGAPOREAIR
3075
SINGLETON
SINGLETONAIR
3137
SKYWAYS1
SKYWAYS AIR
3226
SN BRUSSELS AIRLINES1
SNBRSSLSAIR
3029
SOUTH AFRICAN AIRWAYS1
SAA AIRWAYS
3017
SOUTHWEST
SOUTHWESTAIR
3066
SPANAIR
SPANAIR
3097
SPIRIT AIR
3260
SUDAN AIRWAYS
SUDAN AIR
3135
SUN WORLD INTERNATIONAL
SUNWORLD AIR
3130
SUNBELT AIRLINES
SUNBELT AIR
3133
SURINAM AIRWAYS1
SURINAM AIR
3129
NEW YORK HELICOPTER

1
NORTHWEST1
1
SIMMONS AIRLINES
1
SPIRIT AIRWAYS1
1
15 May 2013

B-9
Table B-3
Merchant Type
Floor Limit
Category
Code
MCC
SWISSINTAIR
3015
TACA INTERNATIONAL
TACA AIR
3127
TALAIR
TALAIR
3126
TAM AIRLINES1
TAM AIR
3248
TAN AIR
3125
TAP (PORTUGAL)
TAP AIR
3035
TAROM ROMANIAN AIR1 TRANSPORT
TAROM AIR
3297
THAI AIRWAYS1
THAI AIRWAYS
3077
THY (TURKEY)1
THY AIRLINE
3047
TOWER AIR
TOWERAIR
3115
TRANS WORLD AIRLINES1
TWA AIRLINE
3004
TRANSAERO1
TRANSAERO
3089
TRANSPORTES AEROS MILITARES

ECUATORIANOS
TAME AIRLINE
3221
TUNIS AIR1
TUNIS AIR
3049
UNI AIRWAYS CORPORATION
UNIAIR
3090
UNITED AIRLINES1
UNITED AIR
3000
U.S. AIRWAYS1
USAIRWAYS
3063
U.S. AIR SHUTTLE
USAIRSHUTL
3254
UTA/INTERAIR
UTA AIRLINE
3027
VALLEY AIRLINES
VALLEY AIR
3118
VANGUARD AIRLINES
VANGUARD AIR
3067
VARIG (BRAZIL)
VARIG
3018
VASP (BRAZIL)1
VASP AIRLINE
3036
VIASA1
VIASA
3117
VIRGIN AMERICA
VIR AMER
3057
VIRGIN ATLANTIC1
VIRGINATLAIR
3144
VIRGIN EXPRESS1
VIRGINEXLAIR
3188
VLM AIRLINES
VLM AIRLINE
3131
WIDEROES FLYVESELSKAP
WIDEROES
3299
WESTJET AITLINES
WESTJETAIR
3180
WINDWARD ISLAND
WINDWRDISAIR
3112
WINGS AIRWAYS
WINGS AIR
3110
ZAMBIA AIR
3094
Airports, Airport Terminals
4582
Alimony
9211
Alterations and Mending, Tailors and

Seamstresses
5697
SWISS INTERNATIONAL AIRLINES1

1
TAN
1
ZAMBIA AIRWAYS
B-10

15 May 2013
Table B-3
Merchant Type
15 May 2013
Floor Limit
Category
Code
MCC
Ambulance Services
4119
Amusement and Recreation Services
7999
Amusement Parks
7996
Antique Reproductions
5937
Antique ShopsSales, Repairs and

Restoration Services
5932
Apartments, Apartment Buildings
7299
Apparel and Accessory

ShopsMiscellaneous
5699
Appliance Rentals
7394
Appliance Repair Shops
7629
Appliance Stores, Not Elsewhere

Classified
5722
Aquariums, Seaquariums, Dolphinariums
7998
ArchitecturalEngineering and Surveying

Services
8911
Armoured Cars
7393
Art and GraphicsCommercial
7333
Art Dealers
5971
Art Galleries
5971
Artists Supply Shops
5970
Athletic ClubsMemberships
7997
Athletic Fields
7941
Attorneys
8111
Auditing Services
8931
5542
Automobile Associations
8675
Automobile Dealers (New and

Used)Sales, Service, Repairs, Parts and
Leasing
5511
Automobile Dealers (Used Only)
5521
Automobile Parking Lots
7523
Automotive, Aircraft and Farm Equipment

Dealers, Not Elsewhere Classified
5599
Automotive Body Repair Shops
7531
Automotive Dealers
5599
Automotive Paint Shops
7535
Automotive Parts, Accessories Stores
5533
Automotive Service Shops
7538

B-11
Table B-3
Merchant Type
Floor Limit
Category
Code
MCC
Automotive Tyre Stores
5532
Awning and Tent Shops
5998
Bail and Bond Payments
9223
Bakeries
5462
Bands
7929
BanksAutomated Cash Disbursements
6011
BanksManual Cash Disbursements
6010
BanksMerchandise and Services
6012
Barber Shops
7230
BarsAlcoholic Beverages
5813
Beauty Shops
7230
Beauty Spas
7298
Beer Stores
5921
Betting, including Lottery Tickets
7995
Bicycle ShopsSales and Service
5940
Billiard and Pool Establishments
7932
Blueprinting Services
7338
Boat Dealers
5551
Boat Rentals and Leases
4457
Books, Periodicals and Newspapers
5192
Book Stores
5942
Bookkeeping Services
8931
Botanical Gardens
7999
Bowling Alleys
7933
Boys Camps
7032
Boys Clothing and Accessories Stores
5611
Bridge Fees
4784
Building Materials Stores
5211
Bus Lines
4131
Business Schools
8244
Business Services, Not Elsewhere

Classified
7399
Buying/Shopping Services, Clubs
7278
Cable and Other Pay Television
4899
Camera and Photographic Supply Stores
5946
B-12

15 May 2013
Table B-3
Merchant Type
15 May 2013
Floor Limit
Category
Code
MCC
Camp Grounds
7033
Camper Dealers
5561
Camps, Boys and Girls
7032
Candy Stores
5441
Car Rental Companies,

Not Listed Below
7512
ACCENT RENT-A-CAR
3374
ACTION AUTO RENTAL
3354
ADVANTAGE RENT-A-CAR
3441
AFFILIATED AUTO RENTAL
3351
AGENCY RENT-A-CAR
3364
AIRWAYS RENT-A-CAR
3361
AJAX RENT-A-CAR
3376
ALAMO RENT-A-CAR
3387
ALLSTATE RENT-A-CAR
3421
ALTRA AUTO RENTAL
3362
AMERICAN INTL RENT-A-CAR
3352
ANSA INTL RENT-A-CAR
3420
AUTOHANSA RENT-A-CAR
3436
AUTO HOST CAR RENTALS
3400
AUTOMATE RENT-A-CAR
3425
AVCAR RENT-A-CAR
3423
AVIS RENT-A-CAR
3389
AVON RENT-A-CAR
3427
A-1 RENT-A-CAR
3412
BROOKS RENT-A-CAR
3353
BUDGET RENT-A-CAR
3366
CAREY RENT-A-CAR
3428
CITE RENT-A-CAR
3437
DOLLAR RENT-A-CAR
3390
ECONO-CAR RENT-A-CAR
3398
ENTERPRISE RENT-A-CAR
3405
EUROP CAR
3381
EUROPE BY CAR
3391
GENERAL RENT-A-CAR
3409
GODFREY NATL RENT-A-CAR
3414
HERTZ
3357

B-13
Table B-3
Merchant Type
B-14
Floor Limit
Category
Code
MCC
HOLIDAY RENT-A-CAR
3368
INSURANCE RENT-A-CAR
3429
INTERENT RENT-A-CAR
3438
KEMWELL GROUP RENT-A-CAR
3394
MAJOR RENT-A-CAR
3430
MERCHANTS RENT-A-CAR
3388
MILLEVILLE RENT-A-CAR
3439
NATIONAL CAR RENTAL
3393
PAYLESS CAR RENTAL
3359
RENT-A-WRECK
3370
REPLACEMENT RENT-A-CAR
3431
RESERVE RENT-A-CAR
3432
SHOWCASE RENTAL CARS
3386
SIXT CAR RENTAL
3355
SNAPPY CAR RENTAL
3360
THRIFTY CAR RENTAL
3395
TILDEN RENT-A-CAR
3396
TRIANGLE RENT-A-CAR
3380
TROPICAL RENT-A-CAR
3385
UGLY DUCKLING RENT-A-CAR
3433
USA RENT-A-CAR
3434
VALUE RENT-A-CAR
3435
Car Washes
7542
Card Shops
5947
Carnivals
7996
Carpentry Contractors
1750
Carpet Cleaning
7217
Casino Gaming Chips
7995
Caterers
5811
Charitable Organisations
8398
Chemicals and Allied Products, Not

Elsewhere Classified
5169
Child Care Services
8351
Child Support
9211
Childrens and Infants Wear Stores
5641
Chiropodists
8049
Chiropractics
8041

15 May 2013
Table B-3
Merchant Type
15 May 2013
Floor Limit
Category
Code
MCC
5993
Circuses
7996
Civic Associations
8641
CleaningLaundry and Garment Services
7210
Cleaning and Maintenance, Janitorial

Services
7349
Clock Repair
7631
Clock Stores
5944
ClothingChildrens and Infants
5641
ClothingFamily
5651
ClothingMens and Boys
5611
ClothingMens and Womens
5691
ClothingMiscellaneous
5699
Clothing RentalCostumes, Formal Wear,

Uniforms
7296
Clothing RepairsReweaving, Mending,

Alterations
5697
ClothingSpeciality Shops
5631
ClothingSports, Riding Apparel
5655
ClothingWomens Ready-To-Wear
5621
Coal Dealers
5983
Cocktail Lounges
5813
Coin Stores
5972
Colleges and Junior Colleges
8220
Commercial Equipment, Not Elsewhere

Classified
5046
Commercial Footwear
5139
Commercial Furniture
5021
Commercial Photography, Art and

Graphics
7333
Commercial Sports
7941
Commuter Transportation
4111
Computers, Computer Peripheral

Equipment, Software
5045
Computer Programming, Integrated

Systems Design and Data Processing
Services
7372
Computer Maintenance and Repair

Services, Not Elsewhere Classified
7379
Computer Network/Information Services
4816

B-15
Table B-3
Merchant Type
Floor Limit
Category
Code
MCC
Computer Software Stores
5734
Concrete Work Contractors
1771
Confectionery Stores
5441
Construction Materials, Not Elsewhere

Classified
5039
Consulting Services
7392
Consumer Credit Reporting Agencies
7321
ContractorsResidential Buildings
1520
ContractorsSpecial Trade, Not

1799
Convalescent Homes
8050
Convenience Food Stores
5499
Correspondence Schools
8241
Cosmetic Stores
5977
Costume Rentals
7296
Counselling ServicesDebt, Marriage,

Personal
7277
Country ClubsMemberships
7997
Courier ServicesAir or Ground
4215
Court Costs
9211
Craft Shops
5970
Credit Reporting Agencies
7321
Credit UnionsAutomated Cash

Disbursements
6011
Credit UnionsManual Cash

Disbursements
6010
Credit UnionsMerchandise and Services
6012
Crematoriums
7261
Cruise Lines
4411
Dairy Products Stores
5451
Dance Halls, Studios and Schools
7911
Data Processing Services
7372
Dating Services
7273
Day Care Services
8351
Debt Counselling
7277
DecoratingContractors
1799
Delicatessens
5499
Delivery ServicesLocal
4214
B-16

15 May 2013
Table B-3
Merchant Type
Floor Limit
Category
Code
MCC
Demolition Services
1799
Dental Laboratories
8071
Dentists
8021
Department Stores
5311
Detective Agencies and Protective

Services
7393
Diaper Services
7211
Direct MarketingCatalogue Merchants
5964
Direct MarketingCombination
Catalogue and Retail Merchants
5965
Direct MarketingContinuity/
Subscription Merchants
5968
Direct MarketingInbound Teleservices

Merchants
5967
Direct MarketingOutbound
Telemarketing Merchants
5966
Direct MarketingInsurance Services
5960
Direct MarketingDirect Marketers, Not

5969
Direct MarketingTravel-Related
Arrangement Services (Excluding Travel
Agencies)
5962
Discotheques
5813
Discount Stores
5310
Disinfecting Services
7342
Doctors, Not Elsewhere Classified
8011
Door-to-Door Sales
5963
Drapery, Window-covering and

Upholstery Stores
5714
Drugs, Drug Proprietaries and Druggists

Sundries
5122
Drug Stores
5912
Dry Cleaners
7216
Durable Goods, Not Elsewhere Classified
5099
Duty Free Stores
5309
7841
Eating Places
5812
Educational Services, Not Elsewhere

Classified
8299
15 May 2013

B-17
Table B-3
Merchant Type
Floor Limit
Category
Code
MCC
Electrical Contractors
1731
Electrical Parts and Equipment
5065
Electrical Repair Shops
7629
Electric Razor StoresSales and Service
5997
Electric Utilities
4900
Electronic Sales
5732
Elementary Schools
8211
Employment Agencies
7361
Engineering, Architectural and Surveying

Services
8911
Entertainers
7929
Equipment Rental and Leasing Services
7394
Equipment Sales
5712
Escort Services
7273
Exterminating Services
7342
Eyeglasses Stores
8043
Fabric and Piece Goods Stores
5949
Family Clothing Stores
5651
5814
Fax Services
4814
Ferries, Local Water Transportation
4111
Financial InstitutionsAutomated Cash

Disbursements
6011
Financial InstitutionsManual Cash

Disbursements
6010
Financial InstitutionsMerchandise and

Services
6012
Fines
9222
Fire Departments
9399
Fireplaces, Fireplace Screens and Fireplace

Accessories Stores
5718
Fireworks Stores
5999
Floor Covering Stores
5713
Florists
5992
Florists Supplies, Nursery Stock and

Flowers
5193
Flying Fields
4582
Food StoresSpeciality
5499
B-18

15 May 2013
Table B-3
Merchant Type
Floor Limit
Category
Code
MCC
Foreign CurrencyNon-Financial
Institutions
6051
Formal WearRentals
7296
Fortune Tellers
7996
Fraternal Associations
8641
Freezer and Locker Meat Provisioners
5422
Freight Carriers
4214
Freight Forwarders
4215
Fuel Oil Dealers
5983
Funeral Services
7261
Furniture Rentals
7394
Furniture Repair and Furniture

Upholstering
7641
Furniture, Home Furnishings and

Equipment Stores, Except Appliances
5712
Furriers and Fur Shops
5681
Games Instruction
7999
Games Stores
5945
Garden and Lawn Supply

StoresNurseries
5261
Gasoline Service Stations
5541
Gas Utilities
4900
GCAS Emergency Services

(for Visa use only)
9702
General ContractorsResidential and

Commercial
1520
General Merchandise
5399
Gift Shops
5947
Girls Camps
7032
Glass Stores
5231
Glassware/Crystal Stores
5950
Glasswork Contractors
1799
Golf CoursesMemberships
7997
Golf CoursesPublic
7992
Government Services, Not Elsewhere

Classified
9399
GraphicsCommercial
7333
15 May 2013

B-19
Table B-3
Merchant Type
Floor Limit
Category
Code
MCC
Gravestones/Monuments
Sales and Installation
5999
Grocery Stores
5411
Guard Dogs
7393
Hardware Equipment and Supplies
5072
Hardware Stores
5251
Hat Cleaning Shops
7251
Health Spas
7298
Hearing AidsSales, Service and Supply

Stores
5975
Heating ContractorsSales, Service and

Installation
1711
Hobby Shops
5945
Home Furnishing Speciality

StoresMiscellaneous
5719
Home Furnishings and Equipment, Except

Appliances
5712
Home Supply Warehouse Stores
5200
Horticultural Services
0780
Hospitals
8062
Hotels and Lodging, Not Listed Elsewhere
7011
ADAMS MARK HOTELS
3681
ALADDIN RESORT AND CASINO
3560
ALA MOANA HOTEL
3788
ALOFT
3619
AMELIA ISLAND PLANTATION
3754
AMERICANA HOTELS
3517
AMERICAS BEST VALUE INN
3617
AMERICINN
3614
AMERISUITES
3514
AMFAC HOTELS
3536
ANA HOTEL
3537
ARABELLA HOTELS
3511
ARCADE HOTELS
3670
ARCTIA HOTELS
3671
ARIA
3824
ARIZONA BILTMORE
3594
ATLANTIC CITY HILTON RESORTS
3797
B-20

15 May 2013
Table B-3
Merchant Type
15 May 2013
Floor Limit
Category
Code
MCC
AUBERGE DES GOVERNEURS
3549
AUTOGRAPH
3826*
BALLYS HOTEL AND CASINO
3728
BARTON CREEK RESORT
3556
BEAU RIVAGE HOTEL AND CASINO
3764
BELLAGIO
3765
BEST WESTERN HOTELS
3502
BILTMORE HOTELS & SUITES
3743
BINIONS HORSESHOE CLUB
3620
BOCA RATON RESORT - MCC Retired
3733
BRADBURY SUITES
3683
BROADMOOR HOTEL
3727
BUDGET HOST INNS
3684
BUDGETEL INNS
3685
BUFFALO BILLS HOTEL AND CASINO
3712
CAESARS HOTEL AND CASINO
3771
CALIFORNIA HOTEL AND CASINO
3582
CAMPANILE HOTELS
3672
CANDLEWOOD SUITES
3559
CAREFREE RESORTS
3744
CANYON RANCH
3757
CARIBE ROYALE
3821
CARIBE ROYALE RESORTS
3787
CARLTON HOTELS
3716
CHATEAU ELAN WINERY AND RESORT
3763
CIGA HOTELS
3544
CIRCUS CIRCUS HOTEL AND CASINO
3662
CITY LODGE HOTELS
3717
CLARIDGE CASINO HOTEL
3792
CLARION HOTELS
3687
CLIMAT DE FRANCE HOTELS
3677
CLUB MED
3742
CLUBCORP/CLUBRESORTS
3747
COAST HOTELS
3552
COLORADO BELLE/ EDGEWATER

RESORT
3736
COMFORT INNS
3562

B-21
Table B-3
Merchant Type
B-22
Floor Limit
Category
Code
MCC
COMPRI HOTELS
3688
CONCORDE HOTELS
3538
CONSORT HOTELS
3689
COSMOPOLITAN OF LAS VEGAS
3828**
COURTYARD BY MARRIOTT
3690
CP HOTELS
3529
CROWNE PLAZA HOTELS
3750
CUMULUS HOTELS
3678
CUNARD HOTELS
3593
DAN HOTELS
3629
DAYS INNS
3510
DAYSTOP
3510
DE VERE HOTELS
3648
DELTA HOTEL
3581
DILLON INNS
3691
DISNEY RESORTS
3780
DORAL GOLF RESORT
3589
DORAL HOTELS
3587
DORINT HOTELS
3623
DOUBLETREE HOTELS
(Includes GUEST QUARTERS)
3692
DOWNTOWNER-PASSPORT HOTEL
3527
DRURY INNS
3693
DUNFEY HOTELS
3525
ECONO LODGES
3644
ECONOMY INNS OF AMERICA
3694
ELDORADO HOTEL AND CASINO
3669
ELEMENT
3807
EMBASSY HOTELS
3652
EMBASSY SUITES
3695
EMBASSY VACATION RESORT
3798
EXCALIBUR HOTEL AND CASINO
3628
EXEL INNS
3696
EXTENDED STAY
3621
EXTENDED STAY AMERICA
3627
EXTENDED STAY DELUXE
3630
FAIRFIELD HOTELS
3697

15 May 2013
Table B-3
Merchant Type
15 May 2013
Floor Limit
Category
Code
MCC
FAIRFIELD INN
3715
FAIRMONT HOTELS
3590
FIRST HOSPITALITY HOTELS
3784
FLAG INN
3664
FLAG INNS (AUSTRALIA)
3711
FLAMINGO HOTELS
3793
FORTE HOTELS
3505
FORUM HOTELS
3570
FOUR POINTS HOTELS
3778
FOUR SEASONS HOTELS
3543
FOUR SEASONS HOTEL (AUSTRALIA)
3714
FRANKENMURTH BAVARIAN
3578
FREMONT HOTEL AND CASINO
3766
FRIENDSHIP INNS
3507
GALT HOUSE
3827*
GARDEN PLACE HOTEL
3566
GAYLORD OPRYLAND
3608
GAYLORD PALMS
3609
GOLDEN NUGGET
3561
GOLDEN TULIP HOTELS
3506
GRAND CASINO HOTELS
3794
GRAND SIERRA RESORT
3823
GRAND WAILEA RESORT
3571
GREAT WOLF
3618
GREENBRIAR RESORTS
3753
HALE KOA HOTEL
3799
HALEKULANI HOTEL/WAIKIKI PARC
3760
HAMPTON INNS
3665
HARLEY HOTELS
3698
HARRAHS HOTELS AND CASINOS
3731
HARVEY/BRISTOL RESORTS
3734
HELMSLEY HOTELS
3588
HILTON CONRAD
3721
HILTON HOTELS
3504
HILTON INTERNATIONALS
3535
HO JO INN
3638
HOLIDAY INN EXPRESS
3501

B-23
Table B-3
Merchant Type
B-24
Floor Limit
Category
Code
MCC
HOLIDAY INNS
3501
HOMESTEAD SUITES
3800
HOMEWOOD SUITES
3751
HOSPITALITY INTERNATIONAL
3595
HOTEIS OTHAN
3680
HOTEL DEL CORONADO
3580
HOTEL IBIS
3533
HOTEL INDIGO
3813
HOTEL MERCURE
3579
HOTEL OKURA
3541
HOTEL SIERRA
3546
HOTEL UNIVERSALE
3625
HOTELES EL PRESIDENTE
3663
HOTELES MELIA
3548
HOWARD JOHNSON
3638
HUNGAR HOTELS
3585
HUSA HOTELS
3647
HYATT HOTELS
3640
HYATT PLACE
3812
IBEROTEL HOTELS
3540
IBUSZ HOTELS
3673
IMPERIAL LONDON HOTEL
3651
INTER-CONTINENTAL HOTELS
3512
INTER NOR HOTELS
3724
INTERHOTEL CEDOK
3675
JOHN ASCUAGAS NUGGET
3729
JOLLY HOTELS
3558
JOURNEY'S END MOTELS
3563
JUMEIRAH ESSEX HOUSE
3820
KAHALA MANDARIN ORIENTAL HOTEL
3758
KAROS HOTELS
3718
KAUAI COCONUT BEACH RESORT
3531
KNIGHTS INNS
3660
LA MANSION DEL RIO
3701
LA QUINTA MOTOR INNS
3516
LA QUINTA RESORT
3576
LADBROKE HOTELS
3568

15 May 2013
Table B-3
Merchant Type
15 May 2013
Floor Limit
Category
Code
MCC
LADY LUCK HOTEL AND CASINO
3624
LOEWS HOTELS
3654
LUXOR HOTEL AND CASINO
3667
LXR
3808
MAINSTAY SUITES
3818
MAIN STREET STATION HOTEL AND

CASINO
3767
MANDALAY BAY RESORT
3777
MANDARIN ORIENTAL HOTEL
3577
MANHATTEN EAST SUITE HOTEL
3557
MARITIM HOTELS
3668
MARRIOTT
3509
MASTERS ECONOMY INNS
3735
MERIDIEN HOTELS
3520
MERLIN HOTELS
3622
METROPOLE HOTELS
3661
MGM GRAND HOTEL
3730
MICROTEL INNS & SUITES
3613
MIDWAY MOTOR LODGE
3699
MILLENNIUM HOTEL
3741
MIRAGE HOTEL AND CASINO
3551
MIYAKO HOTELS
3572
MONTE CARLO HOTEL AND CASINO
3676
MOTEL 6
3700
MOUNT CHARLOTTE THISTLE
3639
MOEVENPICK HOTELS
3612
NEMACOLIN WOODLANDS
3772
NEVELE GRAND RESORT AND COUNTRY

CLUB
3776
NEW OTANI HOTELS
3658
NEW YORK-NEW YORK HOTEL +

CASINO
3774
NICKELODEON FAMILY SUITES BY

HOLIDAY INN
3815
NOAH'S HOTELS
3603
NOVOTEL HOTELS
3642
OBEROI HOTELS
3657
OHANA HOTELS OF HAWAII
3786

B-25
Table B-3
Merchant Type
B-26
Floor Limit
Category
Code
MCC
OMNI HOTELS
3592
OPRYLAND HOTEL
3732
OTANI HOTELS Renamed NEW OTANI

HOTELS
3658
OUTRIGGER HOTELS AND RESORTS
3785
OXFORD SUITES
3819
PANNONIA HOTELS
3599
PARIS LAS VAGAS HOTEL
3795
PARK INNS INTERNATIONAL
3553
PATRICIA GRAND RESORT HOTELS
3781
PEABODY HOTELS
3752
PENINSULA HOTEL
3523
PENTA HOTELS
3653
PEPPERMILL HOTEL CASINO
3796
PINEHURST RESORT
3554
PREMIER INN
3811
PRIMADONNA HOTEL AND CASINO
3761
PRINCE HOTELS
3526
PRINCESS HOTELS INTERNATIONAL
3584
PROTEA HOTELS
3719
PULLMAN INTERNATIONAL HOTELS
3519
QUALITY INNS
3508
QUALITY SUITES
3508
QUALITY PACIFIC HOTEL
3713
QUEENS MOAT HOUSES
3645
RADISSON HOTELS
3649
RAFFLES HOTELS
3790
RAMADA INNS
3637
RANK HOTELS
3633
RANTASIPI HOTELS
3674
RED LION HOTELS
3528
RED LION INNS
3528
RED ROOF INNS
3650
REGAL 8 INNS
3550
REGENT INTERNATIONAL HOTELS
3598
RELAX INNS
3565
RENAISSANCE HOTELS
3530

15 May 2013
Table B-3
Merchant Type
15 May 2013
Floor Limit
Category
Code
MCC
RESIDENCE INNS
3703
RESO HOTELS
3635
RICA HOTESL
3723
RIO SUITES
3726
RIVERSIDE RESORT HOTLE AND CASINO
3597
RIVIERA HOTEL AND CASINO
3737
RODEWAY INNS
3515
ROSEN HOTELS AND RESORTS
3782
ROYAL HOTELS
3542
ROYAL KONA RESORT
3532
ROYAL LAHAINA RESORT
3521
ROYCE HOTELS
3704
SAJARA HOTEL AND CASINO
3682
SAMS TOWN HOTEL AND CASINO
3564
SANDMAN HOTELS
3573
SANDMAN INNS
3705
SANDS RESORT
3775
SARA HOTELS
3656
SAROVA HOTELS
3636
SAS HOTELS
3583
SCANDIC HOTELS
3655
SEA PINES RESORT
3725
SHANGRI-LA INTERNATIONAL
3545
SHERATON HOTELS
3503
SHILO INNS
3706
SILVER LEGACY HOTEL AND CASINO
3679
SILVER STAR HOTEL AND CASINO
3768
SHONEY'S INNS
3707
SLEEP INN
3631
SMUGGLERS NOTCH RESORT
3789
SOFITEL HOTELS
3641
SOHO GRAND HOTEL
3567
SOKOS HOTELS
3586
SOL HOTELS
3518
SONESTA HOTELS
3591
SOUTH SEAS RESORTS - MCC Retired
3756
SOUTHERN PACIFIC HOTELS
3534

B-27
Table B-3
Merchant Type
B-28
Floor Limit
Category
Code
MCC
SOUTHERN SUN HOTELS
3720
SPRINGHILL SUITES
3770
ST. REGIS HOTEL
3745
STAKIS HOTELS
3666
STAYBRIDGE SUITES
3791
STEIGENBERGER HOTELS
3643
STOUFFER HOTELS
3530
STRATOSPHERE HOTEL AND CASINO
3769
STUDIO PLUS
3626
SUMMERFIELDS SUITES HOTELS
3539
SUPER 8 MOTELS
3709
SUSSE CHALET
3686
SWALLOW HOTELS
3646
SWISSOTEL
3634
TAJ HOTELS INTERNATIONAL
3659
THE BEVERLY HILLS HOTEL
3749
THE ELIOT HOTEL
3746
THE HOMESTEAD
3755
THE ORCHID AT MAUNA LANI
3759
THE PHOENICIAN
3632
THE REGISTRY HOTELS
3702
THE RITZ-CARLTON
3710
THE ROOSEVELT HOTEL NY
3814
THE VENETIAN RESORT HOTEL CASINO
3773
THUNDERBIRD HOTELS
3528
TOKYO HOTEL
3522
TOWN AND COUNTRY RESORT &

CONVENTION CENTRE
3783
TOWNEPLACE SUITES
3740
TRAVELODGE
3615
TREASURE ISLAND HOTEL AND CASINO
3555
TRIBECA GRAND HOTEL
3569
TROPICANA RESORT & CASINO
3738
VAGABOND HOTELS
3575
VDARA
3825
VENTURE INNS
3574
VIRGIN RIVER HOTEL AND CASINO
3708

15 May 2013
Table B-3
Merchant Type
Floor Limit
Category
Code
MCC
W HOTELS
3779
WELCOMGROUP HOTELS
3524
WELLESLEY INNS
3748
WESTIN HOTELS
3513
WHISKEY PETES HOTEL AND CASINO
3762
WILDERNESS HOTEL & RESORT
3801
WOODSIDE HOTELS & RESORTS
3739
WYNDHAM HOTELS
3722
WYNN LAS VAGAS
3596
Household Appliance Stores
5722
Ice Dealers
5999
Inbound Teleservices Merchants
5967
Industrial Supplies, Not Elsewhere

Classified
5085
Information Retrieval Services
7375
Insulation Contractors
1740
Insurance Sales, Underwriting and

Premiums
6300

(for Visa use only)
9700
Intra-Company Purchases
9950
Intra-Government
PurchasesGovernment Only
9405
Janitorial Services
7349
Jewellery Repair
7631
Jewellery Stores
5944
Laboratory, Medical, Dental, Ophthalmic

and Hospital Equipment and Supplies
5047
Labour Unions
8699
Landscaping Services
0780
Launderettes
7211
Laundry, Cleaning and Garment Services
7210
Lawn Supply StoresNurseries
5261
Leather Goods Stores
5948
Legal Services
8111
Limousines
4121
15 May 2013

B-29
Table B-3
Merchant Type
Floor Limit
Category
Code
MCC
Liquefied Petroleum Dealers
5983
Liquor Stores
5921
Local/Suburban Commuter Passenger

Transportation, Including Ferries
4111
Luggage Stores
5948
Lumber and Building Materials Stores
5211
Management and Consulting Services
7392
Marinas, Marine Service and Supplies
4468
Marriage Counselling
7277
Masonry, Stonework Contractors
1740
Massage Parlours
7297
Meat Markets
5499
Meat ProvisionersFreezer and Locker
5422
Medical Laboratories
8071
Medical Services and Health Practitioners,

Not Elsewhere Classified
8099
Membership Clubs (Sports, Recreation,

Athletic)
7997
Membership Organisations, Not

8699
Mens and Boys Clothing and Accessories

Stores
5611
Mens, Womens and Childrens Uniforms

and Commercial Clothing
5137
Mens and Womens Clothing Stores
5691
Metal Service Centres and Offices
5051
Miniature Golf and Driving Ranges
7999
Miscellaneous Publishing and Printing
2741
Mobile Home Dealers
5271
Money OrdersNon-Financial Institutions

(not wire transfer)
6051
MonumentsSales and Installation
5999
MotelsLodging
See
Hotels
Motion Pictures and Video Tape

Production and Distribution
7829
Motion Picture Theatres
7832
Motor Freight Carriers
4214
Motor Home Dealers
5592
B-30

15 May 2013
Table B-3
Merchant Type
Floor Limit
Category
Code
MCC
Motor Home Rentals
7519
Motor Vehicle Supplies and New Parts
5013
Motorcycle Shops and Dealers
5571
Moving and Storage Companies
4214
Museums
7999
Music Stores, Musical Instruments, Pianos

and Sheet Music
5733
Needlework Stores
5949
5994
Nightclubs
5813
Nondurable Goods, Not Elsewhere

Classified
5199
Non-Financial InstitutionsForeign
Currency, Money Orders (not wire
transfer) and Cheques
6051
Novelty Shops
5947
Numismatic Supplies
5972
NurseriesLawn and Garden Supply

Stores
5261
Nursing and Personal Care Facilities
8050
Nut Stores
5441
Off-Track Betting
7995
Office Furniture
5021
Office, Photographic, Photocopy and

Microfilm Equipment
5044
Office Supply Stores
5943
Ophthalmologists
8042
Opticians, Optical Goods and Eyeglasses
8043
Optometrists
8042
Orchestras
7929
Orthodontists
8021
Orthopaedic Goods, Prosthetic Devices
5976
Osteopaths
8031
Outbound Telemarketing Merchants
5966
5921
P
Package StoresBeer, Wine and Liquor
15 May 2013

B-31
Table B-3
Merchant Type
B-32
Floor Limit
Category
Code
MCC
Package Tour Operators

Germany Only (previously TUI
Reisebuero)
4723
Paint ShopsAutomotive
7535
Paint and Wallpaper Stores
5231
Paints, Varnishes and Supplies
5198
Paper Hanging Contractors
1799
Parking Lots - Renamed Parking Lots,

Parking Meters and Garages
7523
Passenger Railways
4112
Pawn Shops
5933
Personal Counselling
7277
Personal Services, Not Elsewhere

Classified
7299
Petroleum and Petroleum Products
5172
Pet Shops, Pet Foods and Supplies Stores
5995
Pharmacies
5912
Philatelic Supplies
5972
Photocopying Services
7338
Photo finishing Laboratories, Photo

Developing
7395
Photographic Studios
7221
Photographic Supply Stores
5946
Photography Art and

GraphicsCommercial
7333
Physicians
8011
Piece Goods, Notions and Other Dry

Goods
5131
Piece Goods Stores
5949
Plastering Contractors
1740
Plumbing
1711
Plumbing and Heating Equipment and

Supplies
5074
Podiatrists
8049
Political Organisations
8651
Postal ServicesGovernment Only
9402
Precious Stones and Metals, Watches and

Jewellery
5094
Print Shops
7338
Private Golf Courses
7997

15 May 2013
Table B-3
Merchant Type
Floor Limit
Category
Code
MCC
Professional Organisations
8699
Professional Schools
8220
Professional Services, Not Elsewhere

Classified
8999
Professional Sports Clubs
7941
Protective Services
7393
Public Relations Services
7392
7338
Race Tracks
7941
Radio Repair Shops
7622
Railroads
4011
Real Estate Agents, Brokers, Managers
7299
Real Estate Agents, Managers - Rentals
6513
Record Shops
5735
Recreational and Utility Trailers
5561
Recreational FacilitiesMiscellaneous
7999
Refrigeration Repair Shops
7623
Religious Goods Stores
5973
Religious Organisations
8661
RentalsAutomobiles
(See Car
Rental
Agencies)
RentalsBoats
4457
RentalsClothing, Costumes, Uniforms
7296
RentalsRecreational Vehicles
7519
RentalsTools, Equipment and Furniture
7394
RentalsTrucks and Trailers
7513
RentalsVideo Tapes
7841
Repair ShopsElectrical and Small

Appliances
7629
Repair Shops and Related

ServicesMiscellaneous
7699
Reproduction Services
7338
ResortsLodging
(See
Hotels)
Restaurants
5812
Q
Quick Copy, Reproduction and
R
15 May 2013

B-33
Table B-3
Merchant Type
Floor Limit
Category
Code
MCC
Retail Stores, Not Elsewhere Classified
5999
Re-upholstery
7641
Riding Apparel Stores
5655
RoofingContractors
1761
Salvage Yards
5935
Sanitary Utilities
4900
Savings and LoansAutomated Cash

Disbursements
6011
Savings and LoansManual Cash

Disbursements
6010
Savings and LoansMerchandise and

Services
6012
School Supplies Stores
5943
SchoolsBusiness and Secretarial
8244
SchoolsElementary and Secondary
8211
SchoolsVocational
8249
Schools and Educational Services, Not

8299
Seafood Markets
5499
Seamstresses
5697
Secondary Schools
8211
Secondhand Stores
5931
Secretarial Schools
8244
Security Brokers/Dealers
6211
Service Stations (with or without ancillary

services)
5541
Sewing Stores
5949
Sheet Metal WorkContractors
1761
Shoe Repair Shops and Shoe Shine

Parlours
7251
Shoe Stores
5661
Shopping ServicesClubs
7278
SidingContractors
1761
Silverware Stores
5944
Ski Slopes
7999
Snowmobile Dealers
5598
Social Associations
8641
Social Service Organisations
8398
B-34

15 May 2013
Table B-3
Merchant Type
Floor Limit
Category
Code
MCC
SoftwareComputer
5734
Souvenir Shops
5947
SpasHealth and Beauty
7298
Speciality Cleaning, Polishing and

Sanitation Preparations
2842
Speciality Food Markets
5499
Speciality Retail StoresMiscellaneous
5999
Sporting Goods Stores
5941
Sports Apparel Stores
5655
Sports ClubsMemberships
7997
Sports Instruction
7999
SportsPromoters and Professional
7941
Stamp Stores
5972
Stationery, Office Supplies, Printing and

Writing Paper
5111
Stationery Stores
5943
Steamship Lines
4411
Stenographic and Secretarial Support

Services
7339
Stereo Repair Shops
7622
Stonework and Masonry Contractors
1740
Storage
4225
Supermarkets
5411
Surveying Services
8911
Swimming PoolsPublic
7999
Swimming PoolsSales, Service and

Supplies
5996
Tailors and Seamstresses, Mending and

Alterations
5697
Taverns
5813
Tax Payments
9311
Tax Preparation Services
7276
Taxicabs
4121
Telegraph Services
4821
Telecommunications Equipment, Including

Telephone Sales
4812
15 May 2013

B-35
Table B-3
Merchant Type
B-36
Floor Limit
Category
Code
MCC
Telecommunication Services, Including

Local and Long Distance Calls, Credit Card
Calls, Calls through Use of Magnetic
Stripe-Reading Telephones and Fax
Services
4814
TelemarketingTravel-Related
Arrangement Services (Excluding Travel
Agencies) (see Direct MarketingTravelRelated Arrangement Services)
5962
Television Repair Shops
7622
Temporary Help Services
7361
Tennis ClubsMemberships
7997
Tent and Awning Shops
5998
Testing Laboratories (Non-Medical)
8734
Theatrical Producers (Except Motion

Pictures), Ticket Agencies
7922
Tile Setting Contractors
1740
Time-shares
7012
Toll and Bridge Fees
4784
TombstonesSales and Installation
5999
Tour Buses
4131
Tour Operators
4722
Tourist Attractions and Exhibits
7991
Towing Services
7549
Toy and Game Shops
5945
Trade Schools
8249
Trailer Dealers
5561
Trailer Parks
7033
Trailer Rentals
7513
Transportation Services, Not Elsewhere

Classified
4789
Travel Agencies and Tour Operators
4722
Travelers ChequesNon-Financial
Institutions
6051
Trophy Sales
5999
Truck Dealers (New and Used) Service,

Repairs, Parts
5511
Truck Dealers (Used Only)
5521
Truck Rentals
7513
TruckingLocal/Long Distance
4214

15 May 2013
Table B-3
Merchant Type
Floor Limit
Category
Code
MCC
Tuxedo Rentals
7296
Typesetting, Platemaking and Related

Services
2791
Typewriter StoresSales, Rental, Service
5978
Tyre Retreading and Repair Shops
7534
Tyre StoresAutomotive
5532
UniformsRental
7296
Universities
8220
Upholstery Cleaning
7217
Upholstery Stores
5714
Used Merchandise Stores
5931
UtilitiesElectric, Gas, Water, Telephone,

Sanitary
4900
Utility Trailer Dealers
5561
Utility Trailer Rentals
7513
Variety Stores
5331
Vegetable Markets
5499
Veterinary Services
0742
Video Amusement Game Supplies
7993
Video Game Arcades/Establishments
7994
Video Tape Rental Stores
7841
Visa Credential Server (for Visa use only)
9701
Visa Phone
4815
Vocational Schools
8249
Wagers at Race Tracks
7995
Wallpaper Stores
5231
Warehousing, Public
4225
Watch Repair
7631
Watch Stores
5944
Water Utilities
4900
Welding Repairs
7692
Well DrillingContractors
1799
Wholesale Clubs
5300
Wig and Toupee Stores
5698
Wire TransferMoney Orders
4829
15 May 2013

B-37
Table B-3
Merchant Type
Floor Limit
Category
Code
MCC
Womens Accessory and Speciality Shops
5631
Womens Ready-To-Wear Stores
5621
Wood Dealers
5983
Wrecking
5935
7999
Z
Zoos
B-38

15 May 2013
MERCHANT DATA STANDARDS, LISTED IN NUMERICAL ORDER OF

MCC
Table B-4 lists the Merchant Data Standards in numerical order of MCC.
NOTE: Merchant Category Codes that are no longer active (and are not to be used for original
Presentments) appear for reference only in the numerical listing.
KEY:
1
International Airline Program Participant
Effective 15 April 2011
**
Effective 14 October 2011
Table B-4
15 May 2013
Merchant Data Standards, Listed in Numerical Order by Merchant

Category Code
MCC
Floor Limit
Category
Code
Merchant Type
0742
Veterinary Services
0763
0780
Landscaping and Horticultural Services
1520
General ContractorsResidential and

Commercial
1711
Heating, Plumbing and Air Conditioning

Contractors
1731
Electrical Contractors
1740
Masonry, Stonework, Tile Setting,

Plastering and Insulation Contractors
1750
Carpentry Contractors
1761
Roofing, Siding and Sheet Metal Work

Contractors
1771
Concrete Work Contractors
1799
Special Trade ContractorsNot Elsewhere

Classified
2741
Miscellaneous Publishing and Printing

Services
2791
Typesetting, Platemaking and Related

Services
2842
Speciality Cleaning, Polishing and

Sanitation Preparations
3000
UNITED AIRLINES
UNITED AIR
3001
AMERICAN AIRLINES
AMERICAN AIR
3002
PAN AMERICAN
PAN AM AIR
3003
EUROFLY AIRLINES
EUROFLY AIR
3004
TRANS WORLD AIRLINES
TWA AIRLINE
3005
BRITISH AIRWAYS
BRITISH AWYS

B-39
Table B-4
B-40

Category Code (Continued)
MCC
Floor Limit
Category
Code
Merchant Type
3006
JAPAN AIRLINES
JAL AIRLINE
3007
AIR FRANCE
AIR FRANCE
3008
LUFTHANSA
LUFTHANSA
3009
AIR CANADA
AIR CANADA
3010
KLM (ROYAL DUTCH AIRLINES)
KLM AIRLINE
3011
AEROFLOT
AEROFLOT
3012
QANTAS
QANTAS AIR
3013
ALITALIA
ALITALIA
3014
SAUDI ARABIAN AIRLINES
SAUDIA AIR
3015
SWISS INTERNATIONAL AIRLINES
SWISSINTAIR
3016
SAS
SAS
3017
SOUTH AFRICAN AIRWAYS
SAA AIRWAYS
3018
VARIG (BRAZIL)
VARIG
3019
GERMANWINGS
GRMNWNGSAIR
3020
AIR-INDIA
AIR-INDIA
3021
AIR ALGERIE
AIR ALGERIE
3022
PHILIPPINE AIRLINES
PHILIPP AIR
3023
MEXICANA
MEXICANA
3024
PAKISTAN INTERNATIONAL
PAKISTAN AIR
3025
AIR NEW ZEALAND
AIR NZ
3026
EMIRATES AIRLINES
EMIRATES
3027
UTA/INTERAIR
UTA AIRLINE
3028
AIR MALTA
AIR MALTA
3029
SN BRUSSELS AIRLINES
SNBRSSLSAIR
3030
AEROLINEAS ARGENTINAS
AERO ARGENT
3031
OLYMPIC AIRWAYS
OLYMPIC AIR
3032
EL AL
EL AL
3033
ANSETT AIRLINES
ANSETT AIR
3034
ETIHAD AIRWAYS
ETIHADAIR
3035
TAP (PORTUGAL)
TAP AIR
3036
VASP (BRAZIL)
VASP AIRLINE
3037
EGYPTAIR
EGYPTAIR
3038
KUWAIT AIRWAYS
KUWAIT AIR
3039
AVIANCA1
AVIANCA
3040
GULF AIR (BAHRAIN)
GULF AIR
3041
BALKAN-BULGARIAN AIRLINES
BALKAN AIR

15 May 2013
Table B-4
15 May 2013

MCC
Floor Limit
Category
Code
Merchant Type
3042
FINNAIR
FINNAIR
3043
AER LINGUS
AER LINGUS
3044
AIR LANKA
AIR LANKA
3045
NIGERIA AIRWAYS
NIGERIA AIR
3046
CRUZEIRO DO SUL (BRAZIL)
CRUZEIRO AIR
3047
THY (TURKEY)
THY AIRLINE
3048
ROYAL AIR MAROC
AIR MAROC
3049
TUNIS AIR
TUNIS AIR
3050
ICELANDAIR
ICELANDAIR
3051
AUSTRIAN AIRLINES
AUSTRIAN AIR
3052
LANCHILE, renamed LAN AIRLINES
LANCHILE, renamed LAN AIR
3052
LAN AIRLINES (formerly LANCHILE)
LAN AIR
3053
AVIACO (SPAIN)
AVIACO AIR
3054
LADECO (CHILE)
LADECO AIR
3055
LAB (BOLIVIA)
LAB AIR
3056
JET AIR
JET AIR
3057
VIRGIN AMERICA
VIR AMER
3058
DELTA
DELTA AIR
3059
DBA AIRLINES
DBA AIRLINES
3060
NORTHWEST
NWA AIR
3061
CONTINENTAL
CONTINENTAL
3062
HAPAG-LLOYD EXPRESS AIRLINES
HLX AIR
3063
U.S. AIRWAYS
USAIRWAYS
3064
ADRIA AIRWAYS
ADRIA AIR
3065
AIRINTER
AIRINTER
3066
SOUTHWEST
SOUTHWESTAIR
3067
VANGUARD AIRLINES
VANGUARD AIR
3068
AIR ASTANA
AIR ASTANA
3071
AIR BRITISH COLUMBIA
AIR BC
3072
CEBU PACIFIC AIRLINES
CEBU_PAC
3075
SINGAPORE AIRLINES
SINGAPOREAIR
3076
AEROMEXICO
AEROMEXICO
3077
THAI AIRWAYS
THAI AIRWAYS
3078
CHINA AIRLINES
CHINA AIRLINE
3079
JETSTAR AIRWAYS
JETSTAR AIR
3082
KOREAN AIRLINES
KOREAN AIR

B-41
Table B-4
B-42

MCC
Floor Limit
Category
Code
Merchant Type
3083
AIR AFRIQUE
AIR AFRIQUE
3084
EVA AIRWAYS CORPORATION
EVA AIR
3085
MIDWEST EXPRESS AIRLINES
MIDWEST EXP
3086
CARNIVAL AIRLINES
CARNIVAL AIR
3087
METRO AIRLINES
METRO AIR
3088
CROATIA AIRLINES
CROATIA AIR
3089
TRANSAERO
TRANSAERO
3090
UNI AIRWAYS CORPORATION
UNIAIR
3094
ZAMBIA AIRWAYS
ZAMBIA AIR
3096
AIR ZIMBABWE
AIR ZIMBABWE
3097
SPANAIR
SPANAIR
3098
ASIANA AIRLINES
ASIANA AIR
3099
CATHAY PACIFIC
CATHAYPACAIR
3100
MALAYSIAN AIRLINE SYSTEM
MALAY AIR
3102
IBERIA
IBERIA
3103
GARUDA (INDONESIA)
GARUDA AIR
3106
BRAATHENS S.A.F.E. (NORWAY)
BRAATHENS
3110
WINGS AIRWAYS
WINGS AIR
3111
BRITISH MIDLAND
BRIT MIDLAND
3112
WINDWARD ISLAND
WINDWRDISAIR
3115
TOWER AIR
TOWERAIR
3117
VIASA
VIASA
3118
VALLEY AIRLINES
VALLEY AIR
3125
TAN
TAN AIR
3126
TALAIR
TALAIR
3127
TACA INTERNATIONAL
TACA AIR
3129
SURINAM AIRWAYS
SURINAM AIR
3130
SUN WORLD INTERNATIONAL
SUNWORLD AIR
3131
VLM AIRLINES
VLM AIR
3132
FRONTIER AIRLINES
FRONTIER AIR
3133
SUNBELT AIRLINES
SUNBELT AIR
3135
SUDAN AIRWAYS
SUDAN AIR
3136
QATAR AIRWAYS
QATAR AIR
3137
SINGLETON
SINGLETONAIR
3138
SIMMONS AIRLINES
SIMMONS AIR
3143
SCENIC AIRLINES
SCENIC AIR

15 May 2013
Table B-4
15 May 2013

MCC
Floor Limit
Category
Code
Merchant Type
3144
VIRGIN ATLANTIC
VIRGINATLAIR
3145
SAN JUAN AIRLINES
SAN JUAN AIR
3146
LUXAIR
LUXAIR
3148
AIR LITTORAL S.A.
AIRLITTORAL
3151
AIR ZAIRE
AIR ZAIRE
3154
PRINCEVILLE
PRINCVLLEAIR
3156
GO FLY, LTD
GOFLY
3159
PBA
PBA AIRLINE
3161
ALL NIPPON AIRWAYS
A.N.A. AIR
3164
NORONTAIR
NORONTAIR
3165
NEW YORK HELICOPTER
NY HELI
3167
AEROCONTINENTE
AEROCONTINEN
3170
MOUNT COOK
MT COOK AIR
3171
CANADIAN AIRLINES INTERNATIONAL
CANADIAN AIR
3172
NATIONAIR
NATIONAIR
3174
JETBLUE AIRWAYS
JETBLUE
3175
MIDDLE EAST AIR
MIDEAST AIR
3176
METROFLIGHT AIRLINES
METROFLT AIR
3177
AIRTRAN AIRWAYS
AIRTRANAIR
3178
MESA AIR
MESA AIR
3180
WESTJET AIRLINES
WESTJETAIR
3181
MALEV
MALEV AIR
3182
LOT (POLAND)
LOT AIR
3183
OMAN AVIATION SERVICES
OMANAIR
3184
LIAT
LIAT AIRLINE
3185
LAV (VENEZUELA)
LAV AIR
3186
LAP (PARAGUAY)
LAP AIR
3187
LACSA (COSTA RICA)
LACSA AIR
3188
VIRGIN EXPRESS
VIRGINEXPAIR
3190
JUGOSLAV AIR
JUGOSLAV AIR
3191
ISLAND AIRLINES
ISLAND AIR
3193
INDIAN AIRLINES
INDIAN AIR
3196
HAWAIIAN AIR
HAWAIIAN AIR
3197
HAVASU AIRLINES
HAVASU AIR
3200
GUYANA AIRWAYS
GUYANA AIR
3203
GOLDEN PACIFIC AIR
GOLDPAC AIR

B-43
Table B-4
B-44

MCC
Floor Limit
Category
Code
Merchant Type
3204
FREEDOM AIR
FREEDOM AIR
3206
CHINA EASTERN AIRLINES
CHINEASTAIR
3211
NORWEGIAN AIR SHUTTLE
NORWEGIANAIR
3212
DOMINICANA
DOMINICANA
3213
MALMO AVIATION
MALMO AIR
3215
DAN AIR SERVICES
DAN AIR
3216
CUMBERLAND AIRLINES
CUMBERLNDAIR
3217
CSA
CSA AIRLINE
3218
CROWN AIR
CROWN AIR
3219
COPA
COPA AIR
3220
COMPANIA FAUCETT
COMP FAU AIR
3221
TRANSPORTES AEROS MILITARES

ECUATORIANOS
TAME AIRLINE
3222
COMMAND AIRWAYS
COMMAND AIR
3223
COMAIR
COMAIR
3226
SKYWAYS
SKYWAYS AIR
3228
CAYMAN AIRWAYS
CAYMANAIR
3229
SAETA SOCIAEDAD ECUATORIANOS DE

TRANSPORTES AEREOS
SAETA AIR
3231
SAHSA SERVICIO AEREO DE

HONDURAS
SAHSA AIR
3233
CAPITOL AIR
CAPITOL AIR
3234
BWIA renamed
CARIBBEAN AIRLINES
BWIA AIRLINE renamed

CARIBBEAN AIR
3235
BROCKWAY AIR
BROCKWAY AIR
3236
AIR ARABIA
AIR ARABIA
3238
BEMIDJI AIRLINES
BEMIDJI AIR
3239
BAR HARBOR AIRLINES
BARHARBORAIR
3240
BAHAMASAIR
BAHAMASAIR
3241
AVIATECA (GUATEMALA)
AVIATECA AIR
3242
AVENSA
AVENSA AIR
3243
AUSTRIAN AIR SERVICE
AUST AIRSERV
3245
EASYJET
EASYJET AIR
3246
RYANAIR
RYANAIR
3247
GOL AIRLINES
GOL AIR
3248
TAM AIRLINES
TAM AIR
3251
ALOHA AIRLINES
ALOHA AIR
3252
ALM
ALM AIRLINE

15 May 2013
Table B-4
15 May 2013

MCC
Floor Limit
Category
Code
Merchant Type
3254
U.S. AIR SHUTTLE
USAIRSHUTL
3256
ALASKA AIRLINES
ALASKA AIR
3259
AMERICAN TRANS AIR
ATA AIR
3260
SPIRIT AIRLINES
SPIRIT AIR
3261
AIR CHINA
AIR CHINA
3262
RENO AIR, INC.
RENO AIR
3263
AERO SERVICO CARABOBO
ASC AIRLINE
3266
AIR SEYCHELLES
AIR SEYCH
3267
AIR PANAMA
AIR PANAMA
3280
AIR JAMAICA
AIR JAMAICA
3282
AIR DJIBOUTI
AIR DJIBOUTI
3284
AERO VIRGIN ISLANDS
AERVIRGINIS
3285
AEROPERU
AEROPERU
3286
AEROLINEAS NICARAGUENSIS
AERONICARAG
3287
AERO COACH AVIATION
AEROCOACH AV
3292
CYPRUS AIRWAYS
CYPRUS AIR
3293
ECUATORIANA
ECUATORIANA
3294
ETHIOPIAN AIRLINES
ETHIOPIAN AIR
3295
KENYA AIRWAYS
KENYA AIR
3296
AIR BERLIN
AIR BERLIN
3297
TAROM ROMANIAN AIR TRANSPORT
TAROM AIR
3298
AIR MAURITIUS
AIRMAURITIUS
3299
WIDEROE'S FLYVESELSKAP
WIDEROES
3351
AFFILIATED AUTO RENTAL
3352
AMERICAN INTL RENT-A-CAR
3353
BROOKS RENT-A-CAR
3354
ACTION AUTO RENTAL
3355
SIXT CAR RENTAL
3357
HERTZ
3359
PAYLESS CAR RENTAL
3360
SNAPPY CAR RENTAL
3361
AIRWAYS RENT-A-CAR
3362
ALTRA AUTO RENTAL
3364
AGENCY RENT-A-CAR
3366
BUDGET RENT-A-CAR
3368
HOLIDAY RENT-A-CAR

B-45
Table B-4
B-46

MCC
Floor Limit
Category
Code
Merchant Type
3370
RENT-A-WRECK
3374
ACCENT RENT-A-CAR
3376
AJAX RENT-A-CAR
3380
TRIANGLE RENT-A-CAR
3381
EUROP CAR
3385
TROPICAL RENT-A-CAR
3386
SHOWCASE RENTAL CARS
3387
ALAMO RENT-A-CAR
3388
MERCHANTS RENT-A-CAR
3389
AVIS RENT-A-CAR
3390
DOLLAR RENT-A-CAR
3391
EUROPE BY CAR
3393
NATIONAL CAR RENTAL
3394
KEMWELL GROUP RENT-A-CAR
3395
THRIFTY CAR RENTAL
3396
TILDEN RENT-A-CAR
3398
ECONO-CAR RENT-A-CAR
3400
AUTO HOST CAR RENTALS
3405
ENTERPRISE RENT-A-CAR
3409
GENERAL RENT-A-CAR
3412
A-1 RENT-A-CAR
3414
GODFREY NATL RENT-A-CAR
3420
ANSA INTL RENT-A-CAR
3421
ALLSTATE RENT-A-CAR
3423
AVCAR RENT-A-CAR
3425
AUTOMATE RENT-A-CAR
3427
AVON RENT-A-CAR
3428
CAREY RENT-A-CAR
3429
INSURANCE RENT-A-CAR
3430
MAJOR RENT-A-CAR
3431
REPLACEMENT RENT-A-CAR
3432
RESERVE RENT-A-CAR
3433
UGLY DUCKLING RENT-A-CAR
3434
USA RENT-A-CAR
3435
VALUE RENT-A-CAR
3436
AUTOHANSA RENT-A-CAR

15 May 2013
Table B-4
15 May 2013

MCC
Floor Limit
Category
Code
Merchant Type
3437
CITE RENT-A-CAR
3438
INTERENT RENT-A-CAR
3439
MILLEVILLE RENT-A-CAR
3441
ADVANTAGE RENT-A-CAR
3501
HOLIDAY INN EXPRESS
3501
HOLIDAY INNS
3502
BEST WESTERN HOTELS
3503
SHERATON
3504
HILTON HOTELS
3505
FORTE HOTELS
3506
GOLDEN TULIP HOTELS
3507
FRIENDSHIP INNS
3508
QUALITY INNS
3508
QUALITY SUITES
3509
MARRIOTT
3510
DAYS INNS
3510
DAYSTOP
3511
ARABELLA HOTELS
3512
INTER-CONTINENTAL HOTELS
3513
WESTIN
3514
AMERISUITES
3515
RODEWAY INNS
3516
LA QUINTA MOTOR INNS
3517
AMERICANA HOTELS
3518
SOL HOTELS
3519
PULLMAN INTERNATIONAL HOTELS
3520
MERIDIEN HOTELS
3521
ROYAL LAHAINA RESORTS
3522
TOKYO HOTEL
3523
PENINSULA HOTEL
3524
WELCOMGROUP HOTELS
3525
DUNFEY HOTELS
3526
PRINCE HOTELS
3527
DOWNTOWNER-PASSPORT HOTEL
3528
RED LION HOTELS
3528
RED LION INNS

B-47
Table B-4
B-48

MCC
Floor Limit
Category
Code
Merchant Type
3528
THUNDERBIRD HOTELS
3529
CP HOTELS
3530
RENAISSANCE HOTELS
3531
KAUAI COCONUT BEACH RESORT
3532
ROYAL KONA RESORT
3533
HOTEL IBIS
3534
SOUTHERN PACIFIC HOTELS
3535
HILTON INTERNATIONALS
3536
AMFAC HOTELS
3537
ANA HOTEL
3538
CONCORDE HOTELS
3539
SUMMERFIELDS SUITES HOTELS
3540
IBEROTEL HOTELS
3541
HOTEL OKURA
3542
ROYAL HOTELS
3543
FOUR SEASONS HOTELS
3544
CIGA HOTELS
3545
SHANGRI-LA INTERNATIONAL
3546
HOTEL SIERRA
3548
HOTELES MELIA
3549
AUBERGE DES GOVERNEURS
3550
REGAL 8 INNS
3551
MIRAGE HOTEL AND CASINO
3552
COAST HOTELS
3553
PARK INNS INTERNATIONAL
3554
PINEHURST RESORT
3555
TREASURE ISLAND HOTEL AND CASINO
3556
BARTON CREEK RESORT
3557
MANHATTAN EAST SUITE HOTEL
3558
JOLLY HOTELS
3559
CANDLEWOOD SUITES
3560
ALADDIN RESORT AND CASINO
3561
GOLDEN NUGGET
3562
COMFORT INNS
3563
JOURNEY'S END MOTELS
3564
SAM'S TOWN HOTEL AND CASINO

15 May 2013
Table B-4
15 May 2013

MCC
Floor Limit
Category
Code
Merchant Type
3565
RELAX INNS
3566
GARDEN PLACE HOTEL
3567
SOHO GRAND HOTEL
3568
LADBROKE HOTELS
3569
TRIBECA GRAND HOTEL
3570
FORUM HOTELS
3571
GRAND WAILEA RESORT
3572
MIYAKO HOTELS
3573
SANDMAN HOTELS
3574
VENTURE INNS
3575
VAGABOND HOTELS
3576
LA QUINTA RESORT
3577
MANDARIN ORIENTAL HOTEL
3578
FRANKENMUTH BAVARIAN
3579
HOTEL MERCURE
3580
HOTEL DEL CORONADO
3581
DELTA HOTEL
3582
CALIFORNIA HOTEL AND CASINO
3583
SAS HOTELS
3584
PRINCESS HOTELS INTERNATIONAL
3585
HUNGAR HOTELS
3586
SOKOS HOTELS
3587
DORAL HOTELS
3588
HELMSLEY HOTELS
3589
DORAL GOLF RESORT
3590
FAIRMONT HOTELS
3591
SONESTA HOTELS
3592
OMNI HOTELS
3593
CUNARD HOTELS
3594
ARIZONA BILTMORE
3595
HOSPITALITY INTERNATIONAL
3596
WYNN LAS VEGAS
3597
RIVERSIDE RESORT HOTEL AND CASINO
3598
REGENT INTERNATIONAL HOTELS
3599
PANNONIA HOTELS
3603
NOAH'S HOTELS

B-49
Table B-4
B-50

MCC
Floor Limit
Category
Code
Merchant Type
3608
GAYLORD OPRYLAND
3609
GAYLORD PALMS
3612
MOEVENPICK HOTELS
3613
MICROTEL INNS & SUITES
3614
AMERICINN
3615
TRAVELODGE
3617
AMERICA'S BEST VALUE INN
3618
GREAT WOLF
3619
ALOFT
3620
BINION'S HORSESHOE CLUB
3621
EXTENDED STAY
3622
MERLIN HOTELS
3623
DORINT HOTELS
3624
LADY LUCK HOTEL AND CASINO
3625
HOTEL UNIVERSALE
3626
STUDIO PLUS
3627
EXTENDED STAY AMERICA
3628
EXCALIBUR HOTEL AND CASINO
3629
DAN HOTELS
3630
EXTENDED STAY DELUXE
3631
SLEEP INN
3632
THE PHOENICIAN
3633
RANK HOTELS
3634
SWISSOTEL
3635
RESO HOTELS
3636
SAROVA HOTELS
3637
RAMADA INNS
3638
HO JO INN
3638
HOWARD JOHNSON
3639
MOUNT CHARLOTTE THISTLE
3640
HYATT HOTELS
3641
SOFITEL HOTELS
3642
NOVOTEL HOTELS
3643
STEIGENBERGER HOTELS
3644
ECONO LODGES
3645
QUEENS MOAT HOUSES

15 May 2013
Table B-4
15 May 2013

MCC
Floor Limit
Category
Code
Merchant Type
3646
SWALLOW HOTELS
3647
HUSA HOTELS
3648
DE VERE HOTELS
3649
RADISSON HOTELS
3650
RED ROOF INNS
3651
IMPERIAL LONDON HOTEL
3652
EMBASSY HOTELS
3653
PENTA HOTELS
3654
LOEWS HOTELS
3655
SCANDIC HOTELS
3656
SARA HOTELS
3657
OBEROI HOTELS
3658
OTANI HOTELS, renamed NEW OTANI

HOTELS
3658
NEW OTANI HOTELS
3659
TAJ HOTELS INTERNATIONAL
3660
KNIGHTS INNS
3661
METROPOLE HOTELS
3662
CIRCUS CIRCUS HOTEL AND CASINO
3663
HOTELES EL PRESIDENTE
3664
FLAG INN
3665
HAMPTON INNS
3666
STAKIS HOTELS
3667
LUXOR HOTEL AND CASINO
3668
MARITIM HOTELS
3669
ELDORADO HOTEL AND CASINO
3670
ARCADE HOTELS
3671
ARCTIA HOTELS
3672
CAMPANILE HOTELS
3673
IBUSZ HOTELS
3674
RANTASIPI HOTELS
3675
INTERHOTEL CEDOK
3676
MONTE CARLO HOTEL AND CASINO
3677
CLIMAT DE FRANCE HOTELS
3678
CUMULUS HOTELS
3679
SILVER LEGACY HOTEL AND CASINO
3680
HOTEIS OTHAN

B-51
Table B-4
B-52

MCC
Floor Limit
Category
Code
Merchant Type
3681
ADAMS MARK HOTELS
3682
SAJARA HOTEL AND CASINO
3683
BRADBURY SUITES
3684
BUDGET HOST INNS
3685
BUDGETEL INNS
3686
SUSSE CHALET
3687
CLARION HOTELS
3688
COMPRI HOTELS
3689
CONSORT HOTELS
3690
COURTYARD BY MARRIOTT
3691
DILLON INNS
3692
(Includes GUEST QUARTERS)
3693
DRURY INNS
3694
ECONOMY INNS OF AMERICA
3695
EMBASSY SUITES
3696
EXEL INNS
3697
FAIRFIELD HOTELS
3698
HARLEY HOTELS
3699
MIDWAY MOTOR LODGE
3700
MOTEL 6
3701
LA MANSION DEL RIO
3702
THE REGISTRY HOTELS
3703
RESIDENCE INNS
3704
ROYCE HOTELS
3705
SANDMAN INNS
3706
SHILO INNS
3707
SHONEY'S INNS
3708
VIRGIN RIVER HOTEL AND CASINO
3709
SUPER 8 MOTELS
3710
THE RITZ-CARLTON
3711
FLAG INNS (AUSTRALIA)
3712
BUFFALO BILL'S HOTEL AND CASINO
3713
QUALITY PACIFIC HOTEL
3714
FOUR SEASONS HOTEL (AUSTRALIA)
3715
FAIRFIELD INN
3716
CARLTON HOTELS

15 May 2013
Table B-4
15 May 2013

MCC
Floor Limit
Category
Code
Merchant Type
3717
CITY LODGE HOTELS
3718
KAROS HOTELS
3719
PROTEA HOTELS
3720
SOUTHERN SUN HOTELS
3721
HILTON CONRAD
3722
WYNDHAM
3723
RICA HOTELS
3724
INTER NOR HOTELS
3725
SEA PINES RESORT
3726
RIO SUITES
3727
BROADMOOR HOTEL
3728
BALLY'S HOTEL AND CASINO
3729
JOHN ASCUAGA'S NUGGET
3730
MGM GRAND HOTEL
3731
HARRAH'S HOTELS AND CASINOS
3732
OPRYLAND HOTEL
3734
HARVEY/BRISTOL RESORTS
3735
MASTERS ECONOMY INNS
3736
COLORADO BELLE/ EDGEWATER

RESORT
3737
RIVIERA HOTEL AND CASINO
3738
TROPICANA RESORT & CASINO
3739
WOODSIDE HOTELS & RESORTS
3740
TOWNEPLACE SUITES
3741
MILLENNIUM HOTELS
3742
CLUB MED
3743
BILTMORE HOTELS & SUITES
3744
CAREFREE RESORTS
3745
ST. REGIS HOTEL
3746
THE ELIOT HOTEL
3747
CLUBCORP/CLUBRESORTS
3748
WELLESLEY INNS
3749
THE BEVERLY HILLS HOTEL
3750
CROWNE PLAZA HOTELS
3751
HOMEWOOD SUITES
3752
PEABODY HOTELS
3753
GREENBRIAR RESORTS

B-53
Table B-4
B-54

MCC
Floor Limit
Category
Code
Merchant Type
3754
AMELIA ISLAND PLANTATION
3755
THE HOMESTEAD
3757
CANYON RANCH
3758
KAHALA MANDARIN ORIENTAL HOTEL
3759
THE ORCHID AT MAUNA LANI
3760
HALEKULANI HOTEL/WAIKIKI PARC
3761
PRIMADONNA HOTEL AND CASINO
3762
WHISKEY PETE'S HOTEL AND CASINO
3763
CHATEAU ELAN WINERY AND RESORT
3764
BEAU RIVAGE HOTEL AND CASINO
3765
BELLAGIO
3766
FREMONT HOTEL AND CASINO
3767
MAIN STREET STATION HOTEL AND

CASINO
3768
SILVER STAR HOTEL AND CASINO
3769
STRATOSPHERE HOTEL AND CASINO
3770
SPRINGHILL SUITES
3771
CAESAR'S HOTEL AND CASINO
3772
NEMACOLIN WOODLANDS
3773
THE VENETIAN RESORT HOTEL CASINO
3774
NEW YORK-NEW YORK HOTEL +

CASINO
3775
SAND'S RESORT
3776
NEVELE GRAND RESORT AND COUNTRY

CLUB
3777
MANDALAY BAY RESORT
3778
FOUR POINTS HOTELS
3779
W HOTELS
3780
DISNEY RESORTS
3781
PATRICIA GRAND RESORT HOTELS
3782
ROSEN HOTELS AND RESORTS
3783
TOWN AND COUNTRY RESORT &

CONVENTION CENTER
3784
FIRST HOSPITALITY HOTELS
3785
OUTRIGGER HOTELS AND RESORTS
3786
OHANA HOTELS OF HAWAII
3787
CARIBE ROYAL RESORTS
3788
ALA MOANA HOTEL

15 May 2013
Table B-4
15 May 2013

MCC
Floor Limit
Category
Code
Merchant Type
3789
SMUGGLER'S NOTCH RESORT
3790
RAFFLES HOTELS
3791
STAYBRIDGE SUITES
3792
CLARIDGE CASINO HOTEL
3793
FLAMINGO HOTELS
3794
GRAND CASINO HOTELS
3795
PARIS LAS VEGAS HOTEL
3796
PEPPERMILL HOTEL CASINO
3797
ATLANTIC CITY HILTON RESORTS
3798
EMBASSY VACATION RESORT
3799
HALE KOA HOTEL
3800
HOMESTEAD SUITES
3801
WILDERNESS HOTEL & RESORT
3807
ELEMENT
3808
LXR
3811
PREMIER INN
3812
HYATT PLACE
3813
HOTEL INDIGO
3814
THE ROOSEVELT HOTEL NY
3815
NICKELODEON FAMILY SUITES BY

HOLIDAY INN
3818
MAINSTAY SUITES
3819
OXFORD SUITES
3820
JUMEIRAH ESSEX HOUSE
3821
CARIBE ROYALE
3823
GRAND SIERRA RESORT
3824
ARIA
3825
VDARA
3827*
GALT HOUSE
3828**
COSMOPOLITAN OF LAS VEGAS
3826*
AUTOGRAPH
4011
Railroads
4111
Local and Suburban Commuter Passenger

Transportation, including Ferries
4112
Passenger Railways
4119
Ambulance Services
4121

B-55
Table B-4
B-56

MCC
Floor Limit
Category
Code
Merchant Type
4131
Bus Lines
4214
Motor Freight Carriers and

TruckingLocal and Long Distance,
Moving and Storage Companies and Local
Delivery
4215
Courier ServicesAir or Ground and

Freight Forwarders
4225
Public WarehousingFarm Products,

Refrigerated Goods, Household Goods and
Storage
4411
Steamship Lines and Cruise Lines
4457
Boat Rentals and Leasing
4457
RentalsBoats
4468
Marinas, Marine Service and Supplies
4511
Airlines and Air Carriers
4582
Airports, Flying Fields and Airport

Terminals
4722
Travel Agencies and Tour Operators
4723
Package Tour Operators (Germany Only)
4784
4789
Transportation ServicesNot Elsewhere

Classified
4812
Telecommunications Equipment and

Telephone Sales
4814
Telecommunication Services, Including

Local and Long Distance Calls, Credit Card
Calls, Calls through Use of Magnetic
Stripe-Reading Telephones and Fax
Services
4816
Computer Network/Information Services
4821
Telegraph Services
4829
Wire Transfer Money Orders
4899
Cable and Other Pay Television Services
4900
UtilitiesElectric, Gas, Water and

Sanitary
5013
Motor Vehicle Supplies and New Parts
5021
Office and Commercial Furniture
5039
Construction Materials, Not Elsewhere

Classified
5044
Office, Photographic, Photocopy and

Microfilm Equipment

15 May 2013
Table B-4
15 May 2013

MCC
Floor Limit
Category
Code
Merchant Type
5045

Equipment and Software
5046
Commercial Equipment, Not Elsewhere

Classified
5047
Dental/Laboratory/Medical/Ophthalmic
Hospital Equipment and Supplies
5051
Metal Service Centres and Offices
5065
Electrical Parts and Equipment
5072
Hardware Equipment and Supplies
5074
Plumbing and Heating Equipment and

Supplies
5085
Industrial Supplies, Not Elsewhere

Classified
5094
Precious Stones and Metals, Watches and

Jewellery
5099
Durable Goods, Not Elsewhere Classified
5111
Stationery, Office Supplies and Printing

and Writing Paper
5122
Drugs, Drug Proprietaries and Druggists

Sundries
5131
Piece Goods, Notions and Other Dry

Goods
5137
Mens, Womens and Childrens Uniforms

and Commercial Clothing
5139
Commercial Footwear
5169
Chemicals and Allied Products, Not

5172
Petroleum and Petroleum Products
5192
Books, Periodicals and Newspapers
5193
Florists Supplies, Nursery Stock and

Flowers
5198
Paints, Varnishes and Supplies
5199
Nondurable Goods, Not Elsewhere

Classified
5200
5211
Lumber and Building Materials Stores
5231
Glass, Paint and Wallpaper Stores
5251
Hardware Stores
5261
Nurseries and Lawn and Garden Supply

Stores
5271
Mobile Home Dealers

B-57
Table B-4
B-58

MCC
Floor Limit
Category
Code
Merchant Type
5300
Wholesale Clubs
5309
Duty Free Stores
5310
Discount Stores
5311
Department Stores
5331
Variety Stores
5399
Miscellaneous General Merchandise
5411
Grocery Stores and Supermarkets
5422
Freezer and Locker Meat Provisioners
5422
Meat ProvisionersFreezer and Locker
5441
Candy, Nut and Confectionery Stores
5451
Dairy Products Stores
5462
Bakeries
5499
Miscellaneous Food StoresConvenience

Stores and Speciality Markets
5511
Car and Truck Dealers (New and Used)

Sales, Service, Repairs, Parts and Leasing
5521
Car and Truck Dealers (Used

Only)Sales, Service, Repairs, Parts and
Leasing
5532
Automotive Tyre Stores
5533
Automotive Parts and Accessories Stores
5541
Service Stations (with or without ancillary

services)
5542
5551
Boat Dealers
5561
Camper, Recreational and Utility Trailer

Dealers
5571
Motorcycle Shops and Dealers
5592
Motor Home Dealers
5598
Snowmobile Dealers
5599
Miscellaneous Automotive, Aircraft and

Farm Equipment DealersNot Elsewhere
Classified
5611
Mens and Boys Clothing and Accessories

Stores
5621
Womens Ready-To-Wear Stores
5631
Womens Accessory and Speciality Shops
5641
Childrens and Infants Wear Stores
5651
ClothingFamily

15 May 2013
Table B-4
15 May 2013

MCC
Floor Limit
Category
Code
Merchant Type
5651
5655
Sports and Riding Apparel Stores
5661
Shoe Stores
5681
Furriers and Fur Shops
5691
Mens and Womens Clothing Stores
5697
Tailors, Seamstresses, Mending and

Alterations
5698
Wig and Toupee Stores
5699
Miscellaneous Apparel and Accessory

Stores
5712
Furniture, Home Furnishings and

Equipment Stores, Except Appliances
5713
Floor Covering Stores
5714
Drapery, Window Covering and

Upholstery Stores
5718
Fireplaces, Fireplace Screens and

Accessories Stores
5719
Miscellaneous Home Furnishing Speciality

Stores
5722
Appliance Stores (Not Elsewhere

Classified)
5722
5732
Electronic Stores
5733
Music StoresMusical Instruments,

Pianos and Sheet Music
5734
5735
Record Stores
5811
Caterers
5812
Eating Places and Restaurants
5813
Drinking Places (Alcoholic

Beverages)Bars, Taverns, Nightclubs,
Cocktail Lounges and Discotheques
5814
5912
5921
Package StoresBeer, Wine and Liquor
5931
Used Merchandise and Secondhand

Stores
5932
Antique ShopsSales, Repairs and

Restoration Services
5933
Pawn Shops

B-59
Table B-4
B-60

MCC
Floor Limit
Category
Code
Merchant Type
5935
Wrecking and Salvage Yards
5937
Antique Reproductions
5940
Bicycle ShopsSales and Service
5941
5942
Book Stores
5943
School, Stationery and Office Supply

Stores
5944
Jewellery, Watch, Clock and Silverware

Stores
5945
Hobby, Toy and Game Stores
5946
Camera and Photographic Supply Stores
5947
Gift, Card, Novelty and Souvenir Stores
5948
Luggage and Leather Goods Stores
5949
Sewing, Needlework, Fabric and Piece

Goods Stores
5950
Glassware and Crystal Stores
5960
Direct MarketingInsurance Services
5962
Direct MarketingTravel Related

Arrangement Services
5963
Door-to-Door Sales
5964
Direct MarketingCatalogue Merchants
5965
Direct MarketingCombination
Catalogue and Retail Merchants
5966
5967
Direct MarketingInbound Telemarketing

Merchants
5967
Inbound Teleservices Merchants
5968
Direct Marketing
Continuity/Subscription Merchants
5969
Direct Marketing/Direct MarketersNot

5970
Artist Supply and Craft Stores
5971
Art Dealers and Galleries
5972
Stamp and Coin Stores
5973
Religious Goods Stores
5975
Hearing AidsSales, Service and Supplies
5976
Orthopaedic Goods and Prosthetic

Devices

15 May 2013
Table B-4
15 May 2013

MCC
Floor Limit
Category
Code
Merchant Type
5977
Cosmetic Stores
5978
Typewriter StoresSales, Service and

Rentals
5983
Fuel DealersFuel Oil, Wood, Coal and

Liquefied Petroleum
5992
Florists
5993
5994
5995
Pet Shops, Pet Foods and Supplies
5996
Swimming PoolsSales, Supplies and

Service
5997
Electric Razor StoresSales and Service
5998
Tent and Awning Shops
5999
Miscellaneous and Speciality Retail Stores
6010
Financial InstitutionsManual Cash

Disbursements
6011
Financial InstitutionsAutomated Cash

Disbursements
6012
Financial InstitutionsMerchandise and

Services
6051
Non-Financial InstitutionsForeign
Currency, Money Orders (not wire
transfer) and Travelers Cheques
6211
Security Brokers and Dealers
6300
Insurance Sales, Underwriting and

Premiums
6513
Real Estate Agents and

ManagersRentals
7011
LodgingHotels, Motels and Resorts
7012
Time-shares
7032
Sporting and Recreational Camps
7033
Trailer Parks and Campgrounds
7210
Laundry, Cleaning and Garment Services
7211
Laundry ServicesFamily and Commercial
7216
Dry Cleaners
7217
Carpet and Upholstery Cleaning
7221
Photographic Studios
7230
Beauty and Barber Shops
7251
Hat Cleaning Shops

B-61
Table B-4
B-62

MCC
Floor Limit
Category
Code
Merchant Type
7251
Shoe Repair Shops, Shoe Shine Parlours

and Hat Cleaning Shops
7261
Funeral Services and Crematoriums
7273
Dating and Escort Services
7276
Tax Preparation Services
7277
Counselling ServicesDebt, Marriage,

Personal
7278
Buying and Shopping Services and Clubs
7296
Clothing RentalCostumes, Uniforms and

Formal Wear
7296
Formal WearRentals
7297
Massage Parlours
7298
Health and Beauty Spas
7299
Miscellaneous Personal ServicesNot

7311
Advertising Services
7321
Consumer Credit Reporting Agencies
7333
Commercial Photography, Art and

Graphics
7338
Quick Copy, Reproduction and

7339
Stenographic and Secretarial Support

Services
7342
Exterminating and Disinfecting Services
7349
Cleaning and Maintenance, Janitorial

Services
7361
Employment Agencies and Temporary

Help Services
7372
Computer Programming, Data Processing,

Integrated Systems and Design Services
7375
Information Retrieval Services
7379
Computer Maintenance and Repair

Services, Not Elsewhere Classified
7392
Management Consulting and Public

Relations Services
7393
Detective Agencies, Protective Agencies

and Security Services, including Armoured
Cars and Guard Dogs
7394
Equipment, Tool, Furniture and Appliance

Rental and Leasing

15 May 2013
Table B-4
15 May 2013

MCC
Floor Limit
Category
Code
Merchant Type
7395
Photo finishing Laboratories and Photo

Developing
7399

Classified
7512
Automobile Rental Agency
7513
Truck and Utility Trailer Rentals
7519
Motor Home and Recreational Vehicle

Rentals
7523
Parking Lots and Garages - Renamed

Parking Lots, Parking Meters and Garages
7531
Automotive Body Repair Shops
7534
Tyre Retreading and Repair Shops
7535
Automotive Paint Shops
7538
Automotive Service Shops (Non-Dealer)
7542
Car Washes
7549
Towing Services
7622
Electronics Repair Shops
7623
Air Conditioning Repair Shops
7623
Refrigeration Repair Shops
7629
Appliance Repair Shops
7629
Electrical Repair Shops
7629
Repair ShopsElectrical and Small

Appliances
7631
Watch, Clock and Jewellery Repair Shops
7641
FurnitureRe-upholstery, Repair and

Refinishing
7692
Welding Services,
7699
Miscellaneous Repair Shops and Related

Services
7829
Motion Pictures and Video Tape

Production and Distribution
7832
Motion Picture Theatres
7841
7911
Dance Halls, Studios and Schools
7922
Theatrical Producers (Except Motion

Pictures) and Ticket Agencies
7929
Bands, Orchestras and Miscellaneous

Entertainers, Not Elsewhere Classified
7932
Billiard and Pool Establishments

B-63
Table B-4
B-64

MCC
Floor Limit
Category
Code
Merchant Type
7933
Bowling Alleys
7941
Commercial Sports, Professional Sports

Clubs, Athletic Fields and Sports
Promoters
7991
Tourist Attractions and Exhibits
7992
Public Golf Courses
7993
Video Amusement Game Supplies
7994
Video Game Arcades and Establishments
7995
Betting, including Lottery Tickets, Casino

Gaming Chips, Off-Track Betting and
Wagers at Race Tracks
7996
Amusement Parks, Circuses, Carnivals and

Fortune Tellers
7997
Membership Clubs (Sports, Recreation,

Athletic), Country Clubs and Private Golf
Courses
7998
Aquariums, Seaquariums, Dolphinariums
7999
Recreational ServicesNot Elsewhere

Classified
8011
Doctors and PhysiciansNot Elsewhere

Classified
8021
Dentists and Orthodontists
8031
Osteopaths
8041
Chiropractors
8042
Optometrists and Ophthalmologists
8043
Opticians, Optical Goods and Eyeglasses
8049
Podiatrists and Chiropodists
8050
Convalescent Homes
8050
Nursing and Personal Care Facilities
8062
Hospitals
8071
Medical and Dental Laboratories
8099
Medical Services and Health Practitioners,

Not Elsewhere Classified
8111
Legal Services and Attorneys
8211
Elementary and Secondary Schools
8220
Colleges, Universities, Professional

Schools and Junior Colleges
8241
Correspondence Schools
8244
Business and Secretarial Schools
8249
Trade and Vocational Schools

15 May 2013
Table B-4
15 May 2013

MCC
Floor Limit
Category
Code
Merchant Type
8299
Schools and Educational ServicesNot

8351
Child Care Services
8398
Charitable and Social Service

Organisations
8641
Civic, Social and Fraternal Associations
8651
Political Organisations
8661
Religious Organisations
8675
Automobile Associations
8699
Membership OrganisationsNot
8699
Professional Organizations
8734
Testing Laboratories (Non-Medical)
8911
Architectural, Engineering and Surveying

Services
8931
Accounting, Auditing and Bookkeeping

Services
8999
Professional Services, Not Elsewhere

Classified
9211
Court Costs, including Alimony and Child

Support
9222
Fines
9223
Bail and Bond Payments
9311
Tax Payments
9399
Government ServicesNot Elsewhere

Classified
9402
Postal ServicesGovernment Only
9405
Intra-Government
PurchasesGovernment Only
9700

(for Visa use only)
9701
Visa Credential Server (for Visa use only)
9702
GCAS Emergency Services

(for Visa use only)
9950
Intra-Company Purchases

B-65
Maximum Authorized Floor Limits
Each Acquirer, at its discretion, assigns Floor Limits for its Merchants. However, certain maximum
authorized Floor Limits have been established to minimise as much as possible the amount of risk in
Interchange Transactions, described in Visa Europe Operating Regulations, Volume IGeneral Rules,
Section 4.9.A. The Merchant must obtain Authorization from its authorizing Processor for Transaction
Amounts above these Floor Limits. A Member may elect to set higher Floor Limits than those
authorized, but does so at its own risk. If higher Floor Limits than those authorized are established and
create problems, Visa Europe will take appropriate action.
Visa Europe may revise Floor Limits and may establish unique floor limits for specific Merchant
Category Codes (MCCs) in specific countries.
ZERO FLOOR LIMITS

All of the following must have a Zero Floor Limit:
Table C-1
15 May 2013
Zero Floor Limits
Transaction Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
ATM Transactions
All
Cardholder-Activated
Transactions Types B and Cfor
exceptions, see Floor Limits for
Transactions, Types B and C
below
All
Cash Disbursements
All
Electronic Commerce
Transactions
All
All
In-Transit Service Transactions

except on Cruise Lines (see
Table C-3)
All
All
Online Financial Transactions
All
All
Effective Date
Until 14 October 2011

C-1
Table C-1
Zero Floor Limits (Continued)
Transaction Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
All
Transactions originating at a
Merchant Outlet identified by the
Merchant Fraud Performance
indicator 1 or 3 in the special
condition indicator field of the
Clearing Record
All
Transactions where all of the

following apply:
All
Transactions where the Card

bears the legend Electronic Use
Only
All
Transactions where the Chip or

Chip-Reading Device is
inoperative at a Merchant that
accepts Chip Transactions
All
Transactions with an
Unrecognised Service Code
originating at a Point-ofTransaction Terminal with Online
capability
All
Visa Electron Transactions

originating at a Visa Electron
Merchant
All
Effective Date
Card is unembossed;
Transaction takes place in a
Face-to-Face Environment;
and
Account Number is keyentered into a Point of
Transaction Terminal.
C-2

15 May 2013
DEFAULT FLOOR LIMITS FOR UNATTENDED ACCEPTANCE

TERMINALS
Effective on or after 15 October 2011, and unless otherwise specified, the default Floor Limits for
Unattended Acceptance Terminals are shown in Table C-2.
Table C-2
Default Floor Limits for Unattended Acceptance Terminals
Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Effective Date
Terminals outside the Territory
4111
4112
4131
4784
7523
US$ 25
US$ 40
15 October 2011
EUR 40
15 October 2011
EUR 40
EUR 40
15 October 2011
EUR 40
15 October 2011
Terminals outside the Territory
(excluding MCC 4111, 4112, 4131,
4784 and 7523)
Terminals within the Territory
4111
4112
4131
4784
7523
Terminals within the Territory
(excluding MCC 4111, 4112, 4131,
4784 and 7523)
FLOOR LIMITS FOR TRANSACTIONS ON CRUISE SHIPS

Table C-3
15 May 2013
Floor Limits for Transactions on Cruise Ships (US Dollar)
Transaction Type
Floor Limit
Individual Transaction Receipts for purchases at shops aboard ship
150
Total ancillary charges incurred aboard a ship and settled with the Cruise Line on
a combined Transaction Receipt
500
Transportation Type costs
500

C-3
DEFAULT FLOOR LIMITS FOR COUNTRIES NOT LISTED

For countries not listed in this appendix, the maximum authorized Floor Limits are those established as
the default Floor Limit shown in Table C-4. Maximum Floor Limits are shown in either the countrys
respective currency or US dollars.
Table C-4
C-4
Default Floor Limits for All Countries Not Listed (US Dollar)
Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Airlines
All
500
500
All
250
250
Transactions Types B & C
All
Hospitals
All
500
500
Hotels
All
500
500
Railroads
All
150
150
Restaurants
All
150
150
Special Hotels
All
1,500
1,500
Special Restaurants
All
500
500
Travel Agencies
All
500
500
All Other Merchants (except

those with Zero Floor Limits, see
Table C-1)
All
150
150
Effective Date

15 May 2013
COUNTRY-SPECIFIC FLOOR LIMITS

Table C-5
ANDORRA ()
Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Airlines
All
510
510
All
120
120
All
40
Hospitals
All
240
240
Hotels
All
240
240
Railroads
All
130
130
Restaurants
All
90
90
Special Hotels
All
1,565
1,565
Special Restaurants
All
480
480
Travel Agencies
All
510
510
All Other Merchants
All
150
150
Table C-6
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Financial Institutions/
Merchandise and Services
6012
150
Default Floor
Limits
Default Floor
Limits
Chip Floor
Limit
All Other Merchants
15 May 2013
Until 14 October 2011, see

Table C-2
ANTIGUA (Default Floor Limits)
Merchant Type
Table C-7
Effective Date
Effective Date
ARGENTINA (US Dollar)
Merchant Type
MCC
Non-Chip
Floor Limit
Airlines
All
500
All
250
All
Hospitals
All
1,000
Hotels
All
1,000
Railroads
All
300
Restaurants
All
300
Special Hotels
All
1,500
Special Restaurants
All
500
Supermarkets/Grocery Stores
5411
Travel Agencies
All
500
All Other Merchants
All
100
Effective Date

Table C-2

C-5
Table C-8
Merchant Type
MCC
Non-Chip
Floor Limit
Airlines
All
Railroads
All
All
Hotels
All
Special Hotels
All
Restaurants
All
Special Restaurants
All
Travel Agencies
All
Hospitals
All

Classified
7399
Telecommunications Services
4814
Computer Network/Information
Services
4816
All Other Merchants
All
75
Dating and Escort Services
7273
All
Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Airlines
All
910
910
Railroads
All
255
255
All
470
470
Hotels
All
910
910
Special Hotels
All
2,180
2,180
Restaurants
All
365
365
Special Restaurants
All
725
725
Travel Agencies
All
910
910
Hospitals
All
910
910
All Other Merchants
All
470
470
All
40
Table C-9
C-6
AUSTRALIA (Dollar)
Chip Floor
Limit
Effective Date

Table C-2
AUSTRIA ()
Effective Date

Table C-2

15 May 2013
Table C-10
Merchant Type
MCC
Non-Chip
Floor Limit
Airlines
All
300
Railroads
All
56
All
150
Hotels
All
300
Special Hotels
All
570
Restaurants
All
100
Special Restaurants
All
190
Travel Agencies
All
300
Hospitals
All
300
All Other Merchants
All
100
All
Table C-11
15 May 2013
BAHRAIN (Dinar)
Chip Floor
Limit
Effective Date

Table C-2
BANGLADESH (Taka)
Merchant Type
MCC
Non-Chip
Floor Limit
Airlines
All
15,000
Railroads
All
4,000
All
6,000
Hotels
All
15,000
Special Hotels
All
30,000
Restaurants
All
4,000
Special Restaurants
All
10,000
Travel Agencies
All
12,000
Hospitals
All
10,000
All Other Merchants
All
3,000
All
Chip Floor
Limit
Effective Date

Table C-2

C-7
Table C-12
Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Airlines
All
745
745
Virgin Express
3188
745
Railroads
All
175
175
All
310
310
Hotels
All
620
620
Special Hotels
All
2,230
2,230
Restaurants
All
250
250
Special Restaurants
All
745
745
Travel Agencies
All
745
745
Hospitals
All
620
620
All Other Merchants
All
250
250
All
40

Table C-2
Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Effective Date
Airlines
All
200,000
Railroads
All
50,000
All
75,000
Hotels
All
165,000
Special Hotels
All
480,000
Restaurants
All
90,000
Special Restaurants
All
165,000
Travel Agencies
All
150,000
Hospitals
All
165,000
All Other Merchants
All
90,000
All
Merchant Type
MCC
Non-Chip
Floor Limit
Airlines
All
Railroads
All
All
Hotels
All
Special Hotels
All
Restaurants
All
Table C-13
Table C-14
C-8
BELGIUM ()
Effective Date
BENIN (CFA Franc)

Table C-2
BRAZIL (US Dollar)

Chip Floor
Limit
Effective Date

15 May 2013
Table C-14
Merchant Type
MCC
Non-Chip
Floor Limit
Special Restaurants
All
Travel Agencies
All
Hospitals
All
All Other Merchants
All
All
Merchant Type
MCC
Non-Chip
Floor Limit
Airlines
All
Railroads
All
All
Hotels
All
Special Hotels
All
Restaurants
All
Special Restaurants
All
Travel Agencies
All
Hospitals
All
4784
25
Duty Free Stores
5309
375
5814
25
Parking Lots and Garages
7523
25
7832
25
All Other Merchants
All
All
Table C-15
Table C-16
15 May 2013
BRAZIL (US Dollar) (Continued)

Chip Floor
Limit
Effective Date

Table C-2
BRUNEI (Dollar)
Chip Floor
Limit
Effective Date

Table C-2
BURKINA FASO (CFA Franc)
Merchant Type
MCC
Non-Chip
Floor Limit
Airlines
All
200,000
Railroads
All
50,000
All
75,000
Hotels
All
165,000
Special Hotels
All
480,000
Restaurants
All
90,000
Special Restaurants
All
165,000
Travel Agencies
All
150,000
Chip Floor
Limit
Effective Date

C-9
Table C-16
Merchant Type
MCC
Non-Chip
Floor Limit
Hospitals
All
165,000
All Other Merchants
All
90,000
All
Table C-17
Chip Floor
Limit
Effective Date

Table C-2
CAMBODIA (US Dollar)
Merchant Type
MCC
Non-Chip
Floor Limit
Airlines
All
Railroads
All
All
Hotels
All
Special Hotels
All
Restaurants
All
Special Restaurants
All
Travel Agencies
All
Hospitals
All
4784
25
Duty Free Stores
5309
150
5814
25
7523
25
7832
25
All Other Merchants
All
All
Table C-18
C-10
BURKINA FASO (CFA Franc) (Continued)
Chip Floor
Limit
Effective Date

Table C-2
CAMEROON (CFA Franc)
Merchant Type
MCC
Non-Chip
Floor Limit
Airlines
All
200,000
Railroads
All
50,000
All
75,000
Hotels
All
165,000
Special Hotels
All
480,000
Restaurants
All
90,000
Special Restaurants
All
165,000
Travel Agencies
All
150,000
Chip Floor
Limit
Effective Date

15 May 2013
Table C-18
CAMEROON (CFA Franc) (Continued)
Merchant Type
MCC
Non-Chip
Floor Limit
Hospitals
All
165,000
All Other Merchants
All
90,000
All
Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Airlines
All
500
500
Railroads
All
150
150
All
200
200
Hotels
All
300
300
Special Hotels
All
500
500
Restaurants
All
150
150
Special Restaurants
All
350
350
Travel Agencies
All
500
500
Hospitals
All
500
500
Service Stations
5541
50
50
All Other Merchants
All
150
150
Business Services--Not
7399
All
Grocery Stores/Supermarkets
5411
150
Table C-19
Chip Floor
Limit
Effective Date

Table C-2
CANADA (Dollar)
Effective Date

Table C-2
Table C-20 CENTRAL AFRICAN REPUBLIC (CFA Franc)
15 May 2013
Merchant Type
MCC
Non-Chip
Floor Limit
Airlines
All
200,000
Railroads
All
50,000
All
75,000
Hotels
All
165,000
Special Hotels
All
480,000
Restaurants
All
90,000
Special Restaurants
All
165,000
Travel Agencies
All
150,000
Hospitals
All
165,000
All Other Merchants
All
90,000
All
Chip Floor
Limit
Effective Date

Table C-2

C-11
Table C-21
CHAD (CFA Franc)
Merchant Type
MCC
Non-Chip
Floor Limit
Airlines
All
200,000
Railroads
All
50,000
All
75,000
Hotels
All
165,000
Special Hotels
All
480,000
Restaurants
All
90,000
Special Restaurants
All
165,000
Travel Agencies
All
150,000
Hospitals
All
165,000
All Other Merchants
All
90,000
All
Chip Floor
Limit
Effective Date

Table C-2
Table C-22 CHILE (Default Floor Limit)

Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Airlines and Air Carriers, Not

Listed Elsewhere
4511
Default Floor
Limits
Default Floor
Limits
Default Floor
Limits
Chip Floor
Limit
All Other Categories
Table C-23
C-12
Effective Date
CHINA (Renminbi)
Merchant Type
MCC
Non-Chip
Floor Limit
Airlines
All
Railroads
All
All
Hotels
All
Special Hotels
All
Restaurants
All
Special Restaurants
All
Travel Agencies
All
Hospitals
All
All Other Merchants
All
Duty Free Stores
5309
1,650
All
Effective Date

Table C-2

15 May 2013
Table C-24 COLOMBIA (US Dollar)

Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Effective Date
Chip Floor
Limit
Effective Date
The Floor Limit for all Merchant

categories is zero
Table C-25
CONGO (CFA Franc)
Merchant Type
MCC
Non-Chip
Floor Limit
Airlines
All
200,000
Railroads
All
50,000
All
75,000
Hotels
All
165,000
Special Hotels
All
480,000
Restaurants
All
90,000
Special Restaurants
All
165,000
Travel Agencies
All
150,000
Hospitals
All
165,000
All Other Merchants
All
90,000
All

Table C-2
Table C-26 COSTA RICA (Colon)

Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Effective Date
Chip Floor
Limit
Effective Date

categories is zero
Table C-27
15 May 2013
CROATIA (Croatia Kuna)
Merchant Type
MCC
Non-Chip
Floor Limit
Airlines
All
2,000
Railroads
All
500
All
1,000
Hotels
All
3,000
Special Hotels
All
8,000
Restaurants
All
1,000
Special Restaurants
All
2,000
Travel Agencies
All
2,000

C-13
Table C-27
CROATIA (Croatia Kuna) (Continued)
Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Hospitals
All
2,000
All Other Merchants
All
500
All
Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Airlines
All
430
430
Railroads
4011
115
115
All
260
260
Hotels
All
430
430
Special Hotels
All
1550
1550
Restaurants
5812
175
175
Special Restaurants
5812
520
520
Travel Agencies
4722
430
430
Hospitals
8062
430
430
All Other Merchants
All
175
175
5542
All
Effective Date

Table C-2
Table C-28 CYPRUS ()

Effective Date
175
0
40
From 1 January 2008

Table C-2
Effective Date
Table C-29 CZECH REPUBLIC (Czech Crown)
C-14
Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Airlines
All
15,000
15,000
Railroads
All
5,000
5,000
All
7,000
7,000
Hotels
All
15,000
15,000
Special Hotels
All
45,000
45,000
Restaurants
All
4,000
4,000
Special Restaurants
All
15,000
15,000
Travel Agencies
All
15,000
15,000
Hospitals
All
15,000
15,000
All Other Merchants
All
5,000
5,000

15 May 2013
Table C-29 CZECH REPUBLIC (Czech Crown) (Continued)

Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Effective Date
All
1,000
1,000
15 October 2011
4111
4112
4131
4784
7523
1,000
1,000
15 October 2011
Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Effective Date
Airlines
All
5,500
5,500
Railroads
All
900
900
All
1,800
1,800
Hotels
All
3,200
3,200
Special Hotels
All
16,500
16,500
Restaurants
All
1,400
1,400
Special Restaurants
All
5,500
5,500
Travel Agencies
All
5,500
5,500
Hospitals
All
3,200
3,200
All Other Merchants
All
1,400
1,400
Music Stores--Musical
Instruments, Pianos, and Sheet
Music
5733
1,400
All
250
250
15 October 2011
250
250
15 October 2011
Chip Floor
Limit
Effective Date
Terminals (excluding MCC 4111,
4112, 4131, 4784 and 7523)
Terminals
Table C-30 DENMARK (Krona)
4112, 4131, 4784 and 7523)
Terminals
Table C-31
4111
4112
4131
4784
7523
DOMINICAN REPUBLIC (Peso)
Merchant Type
MCC
Non-Chip
Floor Limit

categories is zero
15 May 2013

C-15
Table C-32
ECUADOR (US Dollar)
Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Effective Date
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Effective Date
Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Effective Date
Airlines
All
190
190
Railroads
All
35
35
All
60
60
Hotels
All
60
60
Special Hotels
All
60
60
Restaurants
All
35
35
Special Restaurants
All
35
35
Travel Agencies
All
190
190
Hospitals
All
35
35
All Other Merchants
All
35
35
All
30
30
15 October 2011
30
30
15 October 2011

categories is zero
Table C-33
EL SALVADOR (US Dollar)
Merchant Type
categories is zero
Table C-34 ESTONIA ()
4112, 4131, 4784 and 7523)
Terminals
C-16
4111
4112
4131
4784
7523

15 May 2013
Table C-35
FIJI (Dollar)
Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Airlines
All
800
Railroads
All
150
All
250
Hotels
All
1,145
Special Hotels
All
1,800
Restaurants
All
300
Special Restaurants
All
600
Travel Agencies
All
800
Hospitals
All
1,145
All Other Merchants
All
300
All
Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Airlines
All
505
505
Railroads
All
100
100
All
170
170
Hotels
All
335
335
Special Hotels
All
1,600
1,600
Restaurants
All
135
135
Special Restaurants
All
505
505
Travel Agencies
All
505
505
Hospitals
All
335
335
All Other Merchants
All
135
135
All
40
Telecommunications Equipment
4812
135
Effective Date

Table C-2
Table C-36 FINLAND ()
15 May 2013
Effective Date

Table C-2

C-17
Table C-37
C-18
FRANCE ()
Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Airlines
All
570
570
Air France
3007
Railroads
All
130
130
All
310
310
Hotels
All
230
230
Special Hotels
All
1,530
1,530
Restaurants
All
230
230
Special Restaurants
All
540
540
Travel Agencies
All
310
310
Hospitals
All
190
190
4784
40
40
Department Stores
5311
190
190
5411
130
130
0763
130
130
Ambulance Services
4119
190
190
5231
130
130
Hardware Stores
5251
130
130
5200
Garden and Lawn Supply Stores-Nurseries
5261
130
130
Variety Stores
5331
190
190
Freezer and Locker Meat

Provisioners
5422
130
130
Electronic Sales
5732
130
130
Drug Stores
5912
190
190
Clock, Jewelry, Silverware, Watch

Stores
5944
130
130
Camera and Photographic Supply

Stores
5946
130
130
Direct Marketing--Combination
Catalog and Retail Merchants
5965
100
Computer Programming,
Integrated Systems and Design
Services
7372
100
5734
100
Florists
5992
130
130
Dance Halls, Studios, and

Schools
7911
130
130
Theatrical Productions (except

Motion Pictures) and Ticket
Agencies
7922
130
130
Effective Date

15 May 2013
Table C-37
FRANCE () (Continued)
Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Effective Date
Membership Clubs
7997
190
190
Amusement and Recreation

Services
7999
190
190
Doctors
8011
190
190
Dentists, Orthodontists
8021
190
190
Nursing and Personal Care

Facilities
8050
190
190
Dental Laboratories
8071
190
190
Professional Services, Not

8999
130
130
All Other Merchants
All
100
100
All
40

Table C-2
Chip Floor
Limit
Effective Date
Table C-38 FRENCH POLYNESIA (CFP Franc)

Merchant Type
MCC
Non-Chip
Floor Limit
Airlines
All
120,000
Railroads
All
15,000
All
50,000
Hotels
All
90,000
Special Hotels
All
200,000
Restaurants
All
22,000
Special Restaurants
All
80,000
Travel Agencies
All
120,000
Hospitals
All
90,000
All Other Merchants
All
30,000
All

Table C-2
Table C-39 GABON (CFA Franc)
15 May 2013
Merchant Type
MCC
Non-Chip
Floor Limit
Airlines
All
200,000
Railroads
All
50,000
All
75,000
Hotels
All
165,000
Special Hotels
All
480,000
Restaurants
All
90,000
Special Restaurants
All
165,000
Chip Floor
Limit
Effective Date

C-19
Table C-39 GABON (CFA Franc) (Continued)

Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Travel Agencies
All
150,000
Hospitals
All
165,000
All Other Merchants
All
90,000
All
Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Airlines
All
765
765

Listed Elsewhere
4511
765
Alitalia
3013
765
Oman Aviation Services
3183
765
Railroads
All
255
255
All
305
305
Hotels
All
615
615
Special Hotels
All
2,300
2,300
Restaurants
All
255
255
Special Restaurants
All
765
765
Travel Agencies
All
615
615
Hospitals
All
615
615
Miscellaneous General
Merchandise
5399
255
4814
255
Professional Services, Not

8999
255
All Other Merchants
All
255
255
5912
50
Service Stations
5541
50
50
Betting, including Lottery Tickets,

Casino Gaming Chips, Off-Track
Betting, and Wagers at Race
Tracks
7995
255
All
40
Effective Date

Table C-2
Table C-40 GERMANY ()
C-20
Effective Date

Table C-2

15 May 2013
Table C-41
GIBRALTAR ()
Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Effective Date
Airlines
All
400
400
Railroads
All
120
120
All
200
200
Hotels
All
400
400
Special Hotels
All
1,170
1,170
Restaurants
All
120
120
Special Restaurants
All
400
400
Travel Agencies
All
400
400
Hospitals
All
400
400
All Other Merchants
All
120
120
All
40

Table C-2
Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Effective Date
Airlines
All
240
240

Listed Elsewhere
4511
240
Railroads
All
25
25
All
120
120
Hotels
All
240
240
Special Hotels
All
585
585
Restaurants
All
75
75
Special Restaurants
All
205
205
Travel Agencies
All
240
240
Hospitals
All
240
240
5411
40
40
Service Stations
5541
40
40
5651
55
55
All Other Merchants
All
75
75
All
40
Health and Beauty Spas
7298
Men's and Boys' Clothing and

Accessories Stores
5611
55
55
Men's and Women's Clothing

Stores
5691
55
55
Shoe Stores
5661
55
55
Table C-42 GREECE ()
15 May 2013

Table C-2

C-21
Table C-43 GREENLAND (Danish Krona)

Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Airlines
All
400
400
Railroads
All
120
120
All
200
200
Hotels
All
400
400
Special Hotels
All
1,170
1,170
Restaurants
All
120
120
Special Restaurants
All
400
400
Travel Agencies
All
400
400
Hospitals
All
400
400
All Other Merchants
All
120
120
All
40
40
15 October 2011
40
40
15 October 2011
Non-Chip
Floor Limit
Chip Floor
Limit
Effective Date
Non-Chip
Floor Limit
Chip Floor
Limit
Effective Date
Chip Floor
Limit
Effective Date
4112, 4131, 4784 and 7523)
Terminals
4111
4112
4131
4784
7523
Effective Date
Table C-44 GUATEMALA (Quetzal)

Merchant Type
MCC

categories is zero
Table C-45 HONDURAS (Lempiras)

Merchant Type
MCC

categories is zero
Table C-46 HONG KONG (Dollar)
C-22
Merchant Type
MCC
Non-Chip
Floor Limit
Airlines
All
Railroads
All
All
Hotels
All
Special Hotels
All

15 May 2013
Table C-46 HONG KONG (Dollar) (Continued)

Merchant Type
MCC
Non-Chip
Floor Limit
Restaurants
All
Special Restaurants
All
Travel Agencies
All
Hospitals
All
5411
All Other Merchants
All
Duty Free Stores
5309
750
All
Chip Floor
Limit
Effective Date
Effective Date
Table C-47 HUNGARY (Forints)
15 May 2013
Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Airlines
All
50,000
50,000
Railroads
All
20,000
20,000
All
50,000
50,000
Hotels
All
50,000
50,000
Special Hotels
All
150,000
150,000
Restaurants
All
20,000
20,000
Special Restaurants
All
30,000
30,000
Travel Agencies
All
50,000
50,000
Hospitals
All
50,000
50,000
Medical Services and Health

Practitioners--Not Elsewhere
Classified
8099
20,000
20,000
All Other Merchants
All
20,000
20,000
4121
5,000
5,000
Courier Services--Air or Ground

and Freight Forwarders
4215
5,000
5,000
Variety Stores
5331
5,000
5,000
5411
5,000
5,000
Service Stations
5541
Automated Fuel Dispenser
5542
Record Stores
5735
5,000
5,000
Drinking Places (Bars, Taverns

Nightclubs, Cocktail Lounges,
and Discotheques)
5813
5912
5,000
5,000

C-23
Table C-47 HUNGARY (Forints) (Continued)

Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Direct Marketing/Direct
Marketers--Not Elsewhere
Classified
5969
Florists
5992
5,000
5,000
5994
5,000
5,000
Miscellaneous and Speciality

Retail Stores
5999
Theatrical Producers (Except

Motion Pictures) and Ticket
Agencies
7922
5,000
5,000
All
8,200
8,200
15 October 2011
4111
4112
4131
4784
7523
8,200
8,200
15 October 2011
Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Effective Date
Airlines
All
36,000
36,000
Railroads
All
9,000
9,000
All
18,000
18,000
Hotels
All
30,000
30,000
Special Hotels
All
90,000
90,000
Restaurants
All
12,000
12,000
Special Restaurants
All
30,000
30,000
Travel Agencies
All
30,000
30,000
Hospitals
All
30,000
30,000
Services
All
15,000
All Other Merchants
All
15,000
15,000
4112, 4131, 4784 and 7523)
Terminals
Effective Date
Table C-48 ICELAND (Krona)
C-24

15 May 2013
Table C-48 ICELAND (Krona) (Continued)

Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Effective Date
All
2,700
2,700
15 October 2011
4111
4112
4131
4784
7523
2,700
2,700
15 October 2011
Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Effective Date
Airlines
All
Railroads
All
All
Hotels
All
Special Hotels
All
Restaurants
All
Special Restaurants
All
Travel Agencies
All
Hospitals
All
4784
1,250
Duty Free Stores
5309
10,000
Service Stations
5541
1,000
5814
1,250
7523
1,250
7832
1,250
All Other Merchants
All
All
4112, 4131, 4784 and 7523)
Terminals
Table C-49 INDIA (Rupee)
15 May 2013

Table C-2

C-25
Table C-50 INDONESIA (Indonesian Rupiah)

Merchant Type
MCC
Non-Chip
Floor Limit
Airlines
All
Railroads
All
All
Hotels
All
Special Hotels
All
Restaurants
All
Special Restaurants
All
Travel Agencies
All
Hospitals
All
4784
240,000
240,000
Duty Free Stores
5309
950,000
950,000
5814
240,000
240,000
7832
240,000
240,000
All Other Merchants
All
All
Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Airlines
All
500
500
Railroads
All
150
150
All
600
600
Hotels
All
1,000
1,000
Special Hotels
All
1,500
1,500
Restaurants
All
300
300
Special Restaurants
All
500
500
Travel Agencies
All
500
500
Hospitals
All
750
750
Direct Marketing--Inbound
5967
50
4814
200
Computer Software Services
5734
200
Recreational Services
7999
200
Professional Services
8999
200
All Other Merchants
All
200
200
5912
200
Table C-51
C-26
Chip Floor
Limit
Effective Date

Table C-2
ISRAEL (US Dollar)

Effective Date

15 May 2013
Table C-51
ISRAEL (US Dollar) (Continued)
Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Betting, Including Lottery Tickets,

Tracks
7995
200
All
40
40
15 October 2011
4111
4112
4131
4784
7523
40
40
15 October 2011
Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Effective Date
Airlines
All
515
515

Listed Elsewhere
4511
515
Alitalia
3013
515
Railroads
4011
130
Passenger Railways
4112
130
130
All
260
260
Hotels
All
440
440
Special Hotels
All
1,500
1,500
Restaurants
All
130
130
Special Restaurants
All
505
505
Travel Agencies
All
515
515
4722
515
Hospitals
All
440
440
4784
40
40
Merchandise
5399
130
Recreational Services
7999
130
Financial Institutions-Merchandise and Services
6012
130
Government Services, Not

9399
130
4112, 4131, 4784 and 7523)
Terminals
Effective Date
Table C-52 ITALY ()
15 May 2013

C-27
Table C-52 ITALY () (Continued)

Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
All Other Merchants
All
130
130
All
40
Service Stations
5541
130
Chip Floor
Limit
Table C-53
Effective Date

Table C-2
IVORY COAST (CFA Franc)
Merchant Type
MCC
Non-Chip
Floor Limit
Airlines
All
200,000
Railroads
All
50,000
All
75,000
Hotels
All
165,000
Special Hotels
All
480,000
Restaurants
All
90,000
Special Restaurants
All
165,000
Travel Agencies
All
150,000
Hospitals
All
165,000
All Other Merchants
All
90,000
All
Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Airlines
All
180,000
180,000
Railroads
All
100,000
100,000
Railroads
4011
100,000
All
100,000
Hotels
All
300,000
300,000
Special Hotels
All
375,000
Restaurants
All
100,000
Special Restaurants
All
100,000
Travel Agencies
All
180,000
Hospitals
All
300,000
Department Stores
5311
30,000
Electronic Sales
5732
30,000
All Other Merchants
All
30,000
All
Effective Date

Table C-2
Table C-54 JAPAN (Yen)
C-28
Effective Date

Table C-2

15 May 2013
Table C-54 JAPAN (Yen) (Continued)

Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
4784
30,000
Passenger Railways
4112
4121
30,000
Grocery Stores and

Supermarkets
5411
30,000
Merchandise
5399
30,000
Miscellaneous Speciality Retail
5999
30,000
Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Airlines
All
1,000
Railroads
All
200
All
500
Hotels
All
1,000
Special Hotels
All
1,500
Restaurants
All
300
Special Restaurants
All
400
Travel Agencies
All
1,000
Hospitals
All
1,000
All Other Merchants
All
200
All
Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Airlines
All
150
150
Kuwait Air
3038
150

Listed Elsewhere
4511
150
Railroads
All
40
40
All
75
75
Hotels
All
50
50
Special Hotels
All
100
100
Restaurants
All
50
50
Special Restaurants
All
100
100
Travel Agencies and Tour

Operators
4722
100
Table C-55
Effective Date
KENYA (US Dollar)

Effective Date

Table C-2
Table C-56 KUWAIT (Dinar)
15 May 2013
Effective Date

C-29
Table C-56 KUWAIT (Dinar) (Continued)

Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Hospitals
All
100
100
All Other Merchants
All
25
25
Supermarkets
All
50
50
5542
25
Direct MarketingTravel-Related
Arrangement Services (Excluding
Travel Agencies)
5962
5966
Direct MarketingInbound
Teleservices Merchants
5967
All

Table C-2
Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Effective Date
Airlines
All
Railroads
All
All
Hotels
All
Special Hotels
All
Restaurants
All
Special Restaurants
All
Travel Agencies
All
Hospitals
All
4784
25
Duty Free Stores
5309
150
5814
25
7523
25
7832
25
All Other Merchants
All
All
Table C-57
C-30
Effective Date
LAOS (US Dollar)

Table C-2

15 May 2013
Table C-58 LATVIA ()

Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Effective Date
Airlines
All
400
400
Railroads
All
120
120
All
200
200
Hotels
All
400
400
Special Hotels
All
1,170
1,170
Restaurants
All
120
120
Special Restaurants
All
400
400
Travel Agencies
All
400
400
Hospitals
All
400
400
Computer Software Services
5734
120
All Other Merchants
All
120
120
All
40

Table C-2
Chip Floor
Limit
Effective Date
Table C-59 LEBANON (US Dollar)

Merchant Type
MCC
Non-Chip
Floor Limit
Airlines
All
500
Railroads
All
150
All
250
Hotels
All
500
Special Hotels
All
1,500
Restaurants
All
150
Special Restaurants
All
500
Travel Agencies
All
500
Hospitals
All
500
All Other Merchants
All
150
All

Table C-2
Table C-60 LIECHTENSTEIN ()
15 May 2013
Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Airlines
All
400
400
Railroads
All
120
120
All
200
200
Hotels
All
400
400
Special Hotels
All
1,170
1,170
Restaurants
All
120
120
Effective Date

C-31
Table C-60 LIECHTENSTEIN () (Continued)

Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Special Restaurants
All
400
400
Travel Agencies
All
400
400
Hospitals
All
400
400
All Other Merchants
All
120
120
All
40

Table C-2
Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Effective Date
Airlines
All
400
400
Railroads
All
120
120
All
200
200
Hotels
All
400
400
Special Hotels
All
1,170
1,170
Restaurants
All
120
120
Special Restaurants
All
400
400
Travel Agencies
All
400
400
Hospitals
All
400
400
All Other Merchants
All
120
120
All
40

Table C-2
Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Effective Date
Airlines
All
745
745
Railroads
All
175
175
All
310
310
Hotels
All
620
620
Special Hotels
All
2,230
2,230
Restaurants
All
250
250
Special Restaurants
All
745
745
Travel Agencies
All
745
745
Hospitals
All
620
620
Medical Services and Health

Practitioners, Not Elsewhere
Classified
8099
620
4812
250
Table C-61
Effective Date
LITHUANIA ()
Table C-62 LUXEMBOURG ()
C-32

15 May 2013
Table C-62 LUXEMBOURG () (Continued)

Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
All Other Merchants
All
250
250
All
40
Betting, Including Lottery Tickets,

Tracks
7995
250
Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Airlines
All
Railroads
All
All
Hotels
All
Special Hotels
All
Restaurants
All
Special Restaurants
All
Travel Agencies
All
Hospitals
All
All Other Merchants
All
Duty Free Stores
5309
750
All
Effective Date

Table C-2
Table C-63 MACAU (Pataca)

Effective Date

Table C-2
Table C-64 MALAYSIA (Ringgit)
15 May 2013
Merchant Type
MCC
Non-Chip
Floor Limit
Duty Free Stores
5309
375
Airlines
All
Railroads
All
All
Hotels
All
Special Hotels
All
Restaurants
All
Special Restaurants
All
Travel Agencies
All
Chip Floor
Limit
Effective Date

C-33
Table C-64 MALAYSIA (Ringgit) (Continued)

Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Hospitals
All
All Other Merchants
All
All
Merchant Type
MCC
Non-Chip
Floor Limit
Airlines
All
200,000
Railroads
All
50,000
All
75,000
Hotels
All
165,000
Special Hotels
All
480,000
Restaurants
All
90,000
Special Restaurants
All
165,000
Travel Agencies
All
150,000
Hospitals
All
165,000
All Other Merchants
All
90,000
All
Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Airlines
All
585
585
Railroads
4011
All
470
470
Hotels
All
700
700
Special Hotels
All
1050
1050
Restaurants
5812
140
140
Special Restaurants
5812
470
470
Travel Agencies
All
470
470
Hospitals
8062
700
700
All Other Merchants
All
140
140
All
40
Effective Date

Table C-2
Table C-65 MALI (CFA Franc)

Chip Floor
Limit
Effective Date

Table C-2
Table C-66 MALTA ()
C-34
Effective Date

Table C-2

15 May 2013
Table C-67 MAURITIUS (Rupee)

Merchant Type
MCC
Non-Chip
Floor Limit
Airlines
All
3,000
Railroads
All
2,000
All
1,000
Hotels
All
10,000
Special Hotels
All
10,000
Restaurants
All
1,500
Special Restaurants
All
2,500
Travel Agencies
All
3,000
Hospitals
All
10,000
All Other Merchants
All
1,000
All
Chip Floor
Limit
Effective Date

Table C-2
Table C-68 MEXICO (US Dollar)

Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Effective Date
Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Effective Date
Airlines
All
400
400
Railroads
All
120
120
All
200
200
Hotels
All
400
400
Special Hotels
All
1,170
1,170
Restaurants
All
120
120
Special Restaurants
All
400
400
Travel Agencies
All
400
400
Hospitals
All
400
400
All Other Merchants
All
120
120
All
40

categories is zero
Table C-69 MONACO ()
15 May 2013

Table C-2

C-35
Table C-70 MONTENEGRO ()

Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Effective Date
Chip Floor
Limit
Effective Date

categories is zero
Table C-71
MOROCCO (Dirham)
Merchant Type
MCC
Non-Chip
Floor Limit
Airlines
All
5,000
Railroads
All
1,000
All
2,000
Hotels
All
2,500
Special Hotels
All
15,000
Restaurants
All
1,000
Special Restaurants
All
5,000
Travel Agencies
All
5,000
Hospitals
All
2,500
All Other Merchants
All
1,500
All
Merchant Type
MCC
Non-Chip
Floor Limit
Airlines
All
25,000
Railroads
All
5,000
All
9,000
Hotels
All
25,000
Special Hotels
All
45,000
Restaurants
All
6,000
Special Restaurants
All
15,000
Travel Agencies
All
15,000
Hospitals
All
15,000
All Other Merchants
All
5,000
All

Table C-2
Table C-72 NEPAL (Rupee)
C-36
Chip Floor
Limit
Effective Date

Table C-2

15 May 2013
Table C-73
NETHERLANDS ()
Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Effective Date
Airlines
All
770
770

Listed Elsewhere
4511
100
100
Railroads
All
250
250
All
270
270
Hotels
All
590
590
Special Hotels
All
2,270
2,270
Restaurants
All
250
250
Special Restaurants
All
770
770
Travel Agencies
All
770
Hospitals
All
590
590
Direct Marketing--Inbound
5967
45
Business Services--Not
7399
250
Services
4816
250
All Other Merchants
All
250
250
All
40

Table C-2
Chip Floor
Limit
Effective Date
Table C-74 NEW ZEALAND (Dollar)
15 May 2013
Merchant Type
MCC
Non-Chip
Floor Limit
Airlines
All
1,000
Railroads
All
300
All
500
Hotels
All
1,000
Special Hotels
All
3,200
Restaurants
All
500
Special Restaurants
All
1,000
Travel Agencies
All
1,000
Hospitals
All
1,000
All Other Merchants
All
300
All

Table C-2

C-37
Table C-75
NORWAY (Krone)
Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Airlines
All
4,500
4,500
Norwegian Air Shuttle
3211
4,500
Railroads
All
850
850
All
1,600
1,600
Hotels
All
3,000
3,000
Special Hotels
All
13,000
13,000
4812
1,500
Restaurants
All
1,500
1,500
Special Restaurants
All
4,500
4,500
Travel Agencies
All
4,500
4,500
Hospitals
All
3,000
3,000

Stores
5691
1,500
All Other Merchants
All
1,500
1,500
All
265
265
15 October 2011
15 October 2011
4112, 4131, 4784 and 7523)
Terminals
4111
4112
4131
4784
7523
265
265
Management Consulting and

Public Relation Services
7392
1,500

Tracks
7995
Effective Date
1,500
Table C-76 PAKISTAN (Rupee)

Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Effective Date
Non-Chip
Floor Limit
Chip Floor
Limit
Effective Date

categories is zero
Table C-77
PANAMA (US Dollar)
Merchant Type
MCC

categories is zero
C-38

15 May 2013
Table C-78 PHILIPPINES (Philippine Peso)

Merchant Type
MCC
Non-Chip
Floor Limit
Duty Free Stores
5309
9,000
All Other Merchants
All
Chip Floor
Limit
Effective Date
Effective Date
Table C-79 POLAND (Polish Zlotys)

Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Airlines
All
2,000
2,000
Railroads
All
150
150
All
600
600
Hotels
All
1,000
1,000
Special Hotels
All
2,000
2,000
Restaurants
All
250
250
Special Restaurants
All
500
500
Travel Agencies
All
1,000
1,000
Hospitals
All
1,000
1,000
All Other Merchants
All
250
250
All
127
127
15 October 2011
15 October 2011
4112, 4131, 4784 and 7523)
Terminals
4111
4112
4131
4784
7523
127
127
Supermarkets
5411
300
300
Service Stations
5541
200
200
Sport Shops
All
200
200
Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Airlines
All
500
500
Railroads
All
100
100
All
250
250
Hotels
All
500
500
Special Hotels
All
1,320
1,320
Restaurants
All
150
150
Special Restaurants
All
450
450
Table C-80 PORTUGAL ()
15 May 2013
Effective Date

C-39
Table C-80 PORTUGAL () (Continued)

Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Travel Agencies
All
500
500
Hospitals
All
500
500
All Other Merchants
All
100
100
All
40

Table C-2
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Effective Date
Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Effective Date
Airlines
All
3,000
Railroads
All
560
All
2,000
Hotels
All
3,000
Special Hotels
All
5,500
Restaurants
All
800
Special Restaurants
All
1,800
Travel Agencies
All
3,000
Hospitals
All
3,000
All Other Merchants
All
800
All
Table C-81
Effective Date
PUERTO RICO (US Dollar)
Merchant Type
categories is zero
Table C-82 QATAR (Riyal)

Table C-2
Table C-83 REPUBLIC OF IRELAND ()
C-40
Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Airlines
All
635
635
Railroads
All
125
125
All
445
445
Hotels
All
635
635
Special Hotels
All
1,905
1,905
Restaurants
All
190
190
Special Restaurants
All
635
635
Travel Agencies
All
380
380
Effective Date

15 May 2013
Table C-83 REPUBLIC OF IRELAND () (Continued)

Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Hospitals
All
635
635

Tracks
7995
190
4814
190
4812
190
5734
190
Record Stores
5735
190
Miscellaneous Speciality Stores
5999
190
Video Game Arcades and

Establishments
7994
190
All Other Merchants
All
190
190
All
40
Aer Lingus
3043
635
Services
4816
190
Chip Floor
Limit
Effective Date

Table C-2
Table C-84 Romania (US Dollar)
15 May 2013
Merchant Type
MCC
Non-Chip
Floor Limit
Airlines
All
250
Railroads
All
20
All
150
Hotels
All
200
Special Hotels
All
300
Restaurants
All
50
Special Restaurants
All
150
Travel Agencies
All
250
Hospitals
All
100
All Other Merchants
All
50
All
Effective Date

Table C-2

C-41
Table C-85 RUSSIAN REPUBLIC (US Dollar)

Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Effective Date
Airlines
All
200
Railroads
All
50
All
150
Hotels
All
200
Special Hotels
All
200
Restaurants
All
50
Special Restaurants
All
50
Travel Agencies
All
Hospitals
All
100
All Other Merchants
All
50
All
Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Airlines
All
400
400
Railroads
All
120
120
All
200
200
Hotels
All
400
400
Special Hotels
All
1,170
1,170
Restaurants
All
120
120
Special Restaurants
All
400
400
Travel Agencies
All
400
400
Hospitals
All
400
400
All Other Merchants
All
120
120
All
40

Table C-2
Chip Floor
Limit
Effective Date

Table C-2
Table C-86 SAN MARINO ()

Effective Date
Table C-87 SAUDI ARABIA (Riyal)
C-42
Merchant Type
MCC
Non-Chip
Floor Limit
Airlines
All
1,725
Railroads
All
518
All
2,070
Hotels
All
2,500
Special Hotels
All
5,500
Restaurants
All
800
Special Restaurants
All
1,850

15 May 2013
Table C-87 SAUDI ARABIA (Riyal)

Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Travel Agencies
All
1,725
1725
Hospitals
All
2,500
All Other Merchants
All
750
All
Effective Date

Table C-2
Table C-88 SENEGAL (CFA France)

Merchant Type
MCC
Non-Chip
Floor Limit
Airlines
All
200,000
Railroads
All
50,000
All
75,000
Hotels
All
165,000
Special Hotels
All
480,000
Restaurants
All
90,000
Special Restaurants
All
165,000
Travel Agencies
All
150,000
Hospitals
All
165,000
4814
All Other Merchants
All
90,000
All
Chip Floor
Limit
Effective Date

Table C-2
Table C-89 SEYCHELLES (Rupee)
15 May 2013
Merchant Type
MCC
Non-Chip
Floor Limit
Airlines
All
7,500
Railroads
All
1,000
All
3,000
Hotels
All
4,500
Special Hotels
All
10,800
Restaurants
All
2,000
Special Restaurants
All
3,600
Travel Agencies
All
7,500
Hospitals
All
4,500
All Other Merchants
All
2,000
All
Chip Floor
Limit
Effective Date

Table C-2

C-43
Table C-90 SINGAPORE (Dollar)

Merchant Type
MCC
Non-Chip
Floor Limit
Airlines
All
Railroads
All
All
Hotels
All
Special Hotels
All
Restaurants
All
Special Restaurants
All
Travel Agencies
All
Hospitals
All
4784
40
Duty Free Stores
5309
375
5814
40
7523
40
All Other Merchants
All
All
Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Airlines
All
400
400
Railroads
All
120
120
All
200
200
Hotels
All
400
400
Special Hotels
All
1,170
1,170
Restaurants
All
120
120
Special Restaurants
All
400
400
Travel Agencies
All
400
400
Hospitals
All
400
400
All Other Merchants
All
120
120
All
40

Table C-2
Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Effective Date
Airlines
All
400
400
Railroads
All
120
120
All
200
200
Table C-91
Chip Floor
Limit
Effective Date

Table C-2
SLOVAKIA ()
Effective Date
Table C-92 SLOVENIA ()
C-44

15 May 2013
Table C-92 SLOVENIA () (Continued)

Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Effective Date
Hotels
All
400
400
Special Hotels
All
1,170
1,170
Restaurants
All
120
120
Special Restaurants
All
400
400
Travel Agencies
All
400
400
Hospitals
All
400
400
All Other Merchants
All
120
120
All
40

Table C-2
Chip Floor
Limit
Effective Date
Table C-93 SOUTH AFRICA (Rand)

Merchant Type
MCC
Non-Chip
Floor Limit
Airlines
All
1,000
Railroads
All
800
All
300
Hotels
All
1,500
Special Hotels
All
3,000
Restaurants
All
300
Special Restaurants
All
1,000
Travel Agencies
All
1,000
Hospitals
All
1,500
All Other Merchants
All
300
All

Table C-2
Table C-94 SOUTH KOREA (Won)

Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Effective Date
Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Effective Date
Airlines
All
510
510
Railroads
All
130
130
All
120
120
Hotels
All
240
240

categories is zero
Table C-95 SPAIN ()
15 May 2013

C-45
Table C-95 SPAIN () (Continued)

Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Special Hotels
All
1,565
1,565
Restaurants
All
90
90
Special Restaurants
All
480
480
Travel Agencies
All
510
Hospitals
All
240
240
4784
40
40
Iberia
3102
510

Listed Elsewhere
4511
510
Service Stations
5541
50
150
All Other Merchants
All
150
150
All
40
5722
150
Jewelry Stores
5944
150
Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Airlines
All
Railroads
All
All
Hotels
All
Special Hotels
All
Restaurants
All
Special Restaurants
All
Travel Agencies
All
Hospitals
All
All Other Merchants
All
Duty Free Stores
5309
25,000
All
Effective Date

Table C-2
Table C-96 SRI LANKA (Rupee)

Effective Date

Table C-2
Table C-97 ST. KITTS & NEVIS (Eastern Caribbean Dollar)
C-46
Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Airlines
All
500
500
Railroads
All
150
150
All
250
250
Effective Date

15 May 2013
Table C-97 ST. KITTS & NEVIS (Eastern Caribbean Dollar) (Continued)
Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Effective Date
Hotels
All
500
500
Special Hotels
All
1,500
1,500
Restaurants
All
150
150
Special Restaurants
All
500
500
Travel Agencies
All
500
500
Hospitals
All
500
500

Tracks
7995
150
All Other Merchants
All
150
150
All

Table C-2
Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Effective Date
Airlines
All
1,200
1,200
Pakistan Airlines
3024
1,200
Railroads
All
650
650
All
1,200
1,200
Hotels
All
1,200
1,200
Special Hotels
All
13,000
13,000
Restaurants
All
1,200
1,200
Special Restaurants
All
4,500
4,500
Travel Agencies
All
1,200
1,200
Hospitals
All
2,500
2,500
All Other Merchants
All
1,200
1,200
All
315
315
15 October 2011
315
315
15 October 2011
Table C-98 SWEDEN (Krona)
4112, 4131, 4784 and 7523)
Terminals
15 May 2013
4111
4112
4131
4784
7523

C-47
Table C-98 SWEDEN (Krona) (Continued)

Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
5734
1,200
4814
1,200
Computer Program, Data

Processing, Integrated Systems,
and Design Services
7372
1,200
Effective Date
Table C-99 SWITZERLAND (Franc)

Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Airlines
All
1,500
1,500
Railroads
All
800
800
All
Hotels
All
1,000
1,000
Special Hotels
All
3,800
3,800
Restaurants
All
1,000
1,000
Special Restaurants
All
1,300
1,300
Travel Agencies
All
1,500
1,500
Hospitals
All
1,500
1,500
Service Stations
5541
120
120
5542
40
All Other Merchants
All
100
100
All
55
55
15 October 2011
4111
4112
4131
4784
7523
55
55
15 October 2011
Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Effective Date
Airlines
All
Railroads
All
All
Hotels
All
Special Hotels
All
Restaurants
All
3,000
4112, 4131, 4784 and 7523)
Terminals
Effective Date
Table C-100 TAIWAN (Dollar)
C-48

15 May 2013
Table C-100 TAIWAN (Dollar) (Continued)

Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Effective Date
Special Restaurants
All
Travel Agencies
All
Hospitals
All
Duty Free Stores
5309
8,000
8,000
Department Stores
5311
3,000
Grocery Stores and

Supermarkets
5411
3,000
Miscellaneous Food Stores:

Convenience Stores and
Speciality Markets
5499
3,000
Service Stations
5541
3,000
All Other Merchants
All
All

Table C-2
Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Effective Date
Airlines
All
Railroads
All
Hotels
All
All
Special Hotels
All
Restaurants
All
Special Restaurants
All
Travel Agencies
All
Hospitals
All
Duty Free Stores
5309
4,000
Service Stations
5541
Tailors and Seamstresses
5697
Home Furnishing Speciality

Stores
5712
Speciality Retail Stores
5999
All Other Merchants
All
All
Table C-101 THAILAND (Baht)
15 May 2013

Table C-2

C-49
Table C-102 TOGO (CFA Franc)

Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Airlines
All
200,000
Railroads
All
50,000
All
75,000
Hotels
All
165,000
Special Hotels
All
480,000
Restaurants
All
90,000
Special Restaurants
All
165,000
Travel Agencies
All
150,000
Hospitals
All
165,000
All Other Merchants
All
90,000
All
Merchant Type
MCC
Non-Chip
Floor Limit
Airlines
All
425
Railroads
All
125
All
250
Hotels
All
425
Special Hotels
All
1,285
Restaurants
All
125
Special Restaurants
All
415
Travel Agencies
All
425
Hospitals
All
425
All Other Merchants
All
250
All
Book Stores
5942
Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Airlines
All
15
15
Railroads
All
All
10
10.
Hotels
All
10
10
Special Hotels
All
600
600
Restaurants
All
Effective Date

Table C-2
Table C-103 TUNISIA (Dinar)

Chip Floor
Limit
Effective Date

Table C-2
Table C-104 TURKEY (Lira)
C-50
Effective Date

15 May 2013
Table C-104 TURKEY (Lira) (Continued)

Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Special Restaurants
All
Travel Agencies
All
Hospitals
All
15
15
All Other Merchants
All
All
55
55
15 October 2011
55
55
15 October 2011
Effective Date
4112, 4131, 4784 and 7523)
Terminals
4111
4112
4131
4784
7523
Effective Date
Table C-105 UKRAINE Hryvnia (UAH)

Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Airlines
All
2,390
2,390
Railroads
4011
715
715
Passenger Railways
4112
715
715
All
1,195
1,195
Hotels
All
2,390
2,390
Special Hotels
All
7,165
7,165
Restaurants
5812
715
715
5814
715
715
Special Restaurants
All
2,390
2,390
Travel Agencies
All
2,390
2,390
Hospitals
All
2,390
2,390
All Other Merchants
All
715
715
Cigar Stores/Stands
5933
Table C-106 UNITED ARAB EMIRATES (Dirham)
15 May 2013
Merchant Type
MCC
Non-Chip
Floor Limit
Airlines
All
3,000

Listed Elsewhere
4511
Railroads
All
560
All
2,000
Chip Floor
Limit
Effective Date

C-51
Table C-106 UNITED ARAB EMIRATES (Dirham) (Continued)

Merchant Type
MCC
Non-Chip
Floor Limit
Hotels
All
3,000
Special Hotels
All
5,500
Restaurants
All
800
Special Restaurants
All
1,900
Travel Agencies
All
3,000
Hospitals
All
3,000
4814
All Other Merchants
All
800
All
Chip Floor
Limit
Effective Date

Table C-2
Table C-107 UNITED KINGDOM (GB Pound)
C-52
Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Airlines
All
400
Railroads
All
100
All
175
Hotels
All
250
Special Hotels
All
1,200
Restaurants
All
45
Special Restaurants
All
400
Travel Agencies
All
400
Hospitals
All
250
British Midland
3111
250
Passenger Railways
4112
100

Equipment, and Software
5045
90
5200
45
5231
45
Discount Stores
5310
45
Department Stores
5311
45
Variety Stores
5331
45
General Merchandise
5399
45
5411
45
Freezer and Locker Meat

Provisioners
5422
45
Men's and Boys' Clothing and

Accessories Stores
5611
45
Women's Ready-to-Wear Stores
5621
25
Effective Date

15 May 2013
Table C-107 UNITED KINGDOM (GB Pound) (Continued)
15 May 2013
Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Women's Accessory and

Specialty Shops
5631
25
Children's and Infant's Wear

Stores
5641
25
5651
25
Riding and Sports Apparel
5655
45
Shoe Stores
5661
45

Stores
5691
25
Tailors and Seamstresses
5697
45
Apparel and Accessory Shops-Miscellaneous
5699
45
Electronic Sales
5732
45
5734
45
Record Shops
5735
45
Caterers
5811
45
5814
45
Liquor/Package Stores
5921
25
5941
45
Clock, Jewelry, Silverware, and

Watch Stores
5944
45
Hobby, Toy, and Game Stores
5945
45
Cosmetic Stores
5977
45
Awning and Tent Shops
5998
45
Retail StoresNot Elsewhere

Classified
5999
45
RentalsTools, Equipment, and

Furniture
7394
45
Electronic Repair Shops
7622
45
Clock, Jewelry, and Watch Repair
7631
45
Video Tape Rental Stores
7841
45
All Other Merchants
All
90
All
25
Effective Date

C-53
Table C-107 UNITED KINGDOM (GB Pound) (Continued)

Merchant Type
MCC
4112, 4131, 4784 and 7523)
Non-Chip
Floor Limit
Chip Floor
Limit
Effective Date
25
15 October 2011
15 October 2011
Terminals
4111
4112
4131
4784
7523
25
25
Computer Program, Data

Processing, Integrated Systems,
and Design Services
7372
90
Non-Chip
Floor Limit
Chip Floor
Limit
Effective Date
Chip Floor
Limit
Effective Date
Table C-108 UNITED STATES (Dollar)

Merchant Type
MCC

categories is zero
Table C-109 URUGUAY (US Dollar)

Merchant Type
MCC
Non-Chip
Floor Limit
Airlines
All
500
Railroads
All
150
All
250
Hotels
All
1,000
Special Hotels
All
1,500
Restaurants
All
150
Special Restaurants
All
500
Travel Agencies
All
500
Hospitals
All
1,000
All Other Merchants
All
100
All
Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Airlines
All
400
400
Railroads
All
120
120
All
200
200
Hotels
All
400
400

Table C-2
Table C-110 VATICAN CITY ()
C-54
Effective Date

15 May 2013
Table C-110 VATICAN CITY () (Continued)

Merchant Type
MCC
Non-Chip
Floor Limit
Chip Floor
Limit
Effective Date
Special Hotels
All
1,170
1,170
Restaurants
All
120
120
Special Restaurants
All
400
400
Travel Agencies
All
400
400
Hospitals
All
400
400
All Other Merchants
All
120
120
All
40

Table C-2
Non-Chip
Floor Limit
Chip Floor
Limit
Effective Date
Chip Floor
Limit
Effective Date
Table C-111 VENEZUELA (US Dollar)

Merchant Type
MCC

categories is zero
Table C-112 VIETNAM (US Dollar)
15 May 2013
Merchant Type
MCC
Non-Chip
Floor Limit
Airlines
All
Railroads
All
All
Hotels
All
Special Hotels
All
Restaurants
All
Special Restaurants
All
Travel Agencies
All
Hospitals
All
4784
25
Duty Free Stores
5309
150
5814
25
7523
25
7832
25
All Other Merchants
All
All

Table C-2

C-55
Defined Terms
Numerics
3-D Secure
The Authentication Method that is the global authentication standard for Electronic Commerce
Transactions.
Access Control Server (ACS)
Effective until 14 March 2012, a key infrastructure component required to enable 3-D Secure, which
allows Issuers to enrol Cardholders in 3-D Secure and to handle Cardholder Authentication.
Effective from 15 March 2012, a server operated by the Issuer or its Processor that validates
Cardholder participation in the Verified by Visa program, performs Cardholder verification at time of
purchase, and provides other functions as specified in the applicable Verified by Visa Issuer
Implementation Guide.
Account Data Compromise Event
Effective from 15 May 2012, an event in which a security breach puts account data at risk of being
stolen.
Account Funding Transaction
A Transaction that transfers funds from a Cardholders account to another Cardholders account.
Account Number
An Issuer-assigned number that identifies an account in order to post a Transaction.
Account Verification
A message sent by an Acquirer to the Issuer via the Visa System, using a currency unit of zero (0), for
confirmation that a Transaction can be completed using the Card.
Acquirer
A Member that (a) enters into an agreement with a Merchant for the display of any of the Licensed
Marks and the acceptance of Visa Products and Services or (b) disburses currency to a Cardholder,
except in relation to the rules set out in Visa Europe Operating Regulations, Volume IGeneral Rules,
Chapter 7, "Dispute Resolution" and Section 8.6, where Acquirer shall have the meaning set out at
Section 7.1 and Section 8.6 respectively.
Acquirer Activity File
A file that an Acquirer maintains of approved and declined Authorization Requests.
15 May 2013

D-1
Defined Terms
Acquirer Chip Rate

An Interchange Reimbursement Fee specified in Visa Europe Operating Regulations, Volume IGeneral
Rules, Table 8-6, which is charged in respect of International Transactions that meet the Electronic Rate
requirements set out in Visa Europe Operating Regulations, Volume IGeneral Rules, Section 4.17.A.2.a,
and is initiated by a Card that bears a Magnetic Stripe and not a Chip at a Chip-Reading Device.
Acquirer Device Validation Toolkit (ADVT)
A set of cards or simulated cards and test scenarios used to validate new or upgraded Chip-Reading
Devices that are EMV compliant.
A 23-digit identification number included in a Clearing Record, as specified in the BASE II Clearing and
Settlement manuals and the Visa Europe System Manuals.
Activation and Load Service
A Visa processing service that enables the activation of Prepaid Cards, and the activation of funds
associated with a Load Transaction to a Prepaid Card, at a Prepaid Partner.
Activity File Parameter
A maximum limit that an Issuer establishes on the number and value of Transactions for which VisaNet
may provide Authorization on that Issuers behalf.
Adjustment
A Single Message System message used to partially or fully negate or cancel a Transaction that has
been sent through Interchange in error.
A service that a Hotel or a Cruise Line provides to a Cardholder, allowing use of a Visa Card or a Visa
Electron Card to pay an advance deposit required by the Merchant to reserve accommodation.
Advance Deposit Transaction
A Transaction that a Hotel or a Cruise Line completes, resulting from a Cardholder's consent to use a
Visa Card or a Visa Electron Card for payment of an advance deposit required by the Merchant to
reserve accommodation.
Advice File
A file listing Authorization Responses issued by the Positive Cardholder Authorization Service on
behalf of Issuers.
Affiliate
With respect to any Person shall mean any other Person controlling or controlled by or under common
Control with such Person.
Aggregated Transaction
A Transaction completed by an Electronic Commerce Merchant that combines multiple purchases
made by the same Cardholder on the same Account Number into a single Transaction as specified in
Visa Europe Operating Regulations, Volume IGeneral Rules, Section 5.4.I, before submitting it for
payment processing.
Aggregated Transaction Receipt
A Transaction Receipt provided to the Cardholder by an Electronic Commerce Merchant when an
Aggregated Transaction is performed.
Airline
A passenger airline Merchant.
D-2

15 May 2013
Defined Terms
Airline Ticket Identifier

A 13-digit number on an Transaction Receipt for a Transaction involving an Airline comprising either:
The servicing carrier code and a transmission control number, excluding the check-digit, if the
Airline ticket is printed on a transitional automated ticket form; or
A carrier number, form number and serial number, excluding the check-digit, if the Airline
ticket is printed on an automated ticket/boarding pass form.
Airline Interchange Reimbursement Fee
An Interchange Reimbursement Fee charged for any Visa Europe Transaction at an Airline using a Card
(excluding Visa Commercial Cards and Cards bearing the V PAY Brand Mark) that meets the
requirements set out in Visa Europe Operating Regulations, Volume IGeneral Rules, Section 8.6.G.1 and
Section 8.6.G.2.
Alert
A message sent by a Visa Alerts Service to a Cardholder by email, SMS (Short Message Service) or
push notification.
Application Label
A name that identifies an application stored on a Card and that is used during application selection
when no Application Preferred Name is associated with that application, as specified in the EMV
Integrated Circuit Card Specifications for Payment Systems and Visa Integrated Circuit Card Specifications.
A name that identifies an application stored on a Card and that is used during application selection, as
specified in the EMV Integrated Circuit Card Specifications for Payment Systems and Visa Integrated Circuit
Card Specifications.
Application Transaction Counter (ATC)
A counter contained in the dynamic data elements of a Visa Smart Payment that incrementally records
the number of Transactions initiated for the Visa Smart Payment since the application was
personalized.
Approval Rate
The number of Approval Responses stated as a percentage of all Authorization Requests processed by
an Issuer set out in Visa Europe Operating Regulations, Volume IGeneral Rules, Table 3-5.
Approval Response
An Authorization Response where the Transaction is approved.
Approved Manufacturer
A manufacturer of Cards that Visa Inc. or Visa Europe certifies or approves to produce one or more
Card products on behalf of an Issuer.
Arbitration
A process whereby financial liability for Transactions processed through Interchange that are
presented and charged back is determined.
Arbitration and Compliance Committee
A committee that resolves certain disputes that arise from Chargebacks or from violations of any rules
governing a Transaction.
Area Net Settlement
A Settlement service participated in by some or all Members within a group of countries sharing a
common currency, to settle Transactions.
15 May 2013

D-3
Defined Terms
Associate Member
A Member, with the participation rights and obligations, as specified in the Visa Europe Membership
Regulations, Section 2.3.
ATM
An Unattended Acceptance Terminal that has Electronic Capability, accepts PINs and disburses
currency.
ATM Acquirer
An Acquirer that provides ATM services.
ATM Cash Disbursement
A Cash Disbursement, obtained at an ATM displaying the Visa Brand Mark, Plus Symbol or Visa
Electron Symbol, for which the Cardholder's PIN is accepted.
ATM Mark
A Mark that denotes ATM acceptance.
ATM Transaction
A Transaction by a Cardholder that takes place at an ATM.
Attempt Response
A message from an Issuer who uses 3-D Secure in response to an Authentication Request from a
Merchant who uses 3-D Secure, indicating that the Cardholder is not participating in 3-D Secure.
Authentication Confirmation
Effective from 15 March 2012, a message from an Issuer who uses 3-D Secure in response to an
Authentication Request, confirming Cardholder authentication.
Authentication Denial
A message from an Issuer who uses 3-D Secure in response to an Authentication Request from a
Merchant who uses 3-D Secure, denying Cardholder authentication.
Authentication Identifier
Effective until 14 March 2012, a unique value for each authentication Transaction, as specified in the
3-D Secure Implementation Guides.
Authentication Mechanism
A Visa Inc.-approved method that validates a participant's identity in an Electronic Commerce
Transaction.
Authentication Method
A protocol that is set by Visa Inc. that establishes the minimum standards for authenticating the
Cardholder in an Electronic Commerce Transaction.
Authentication Record
A record of 3-D Secure authentication status from an Issuer who uses 3-D Secure in response to an
Authentication Request from a Merchant who uses 3-D Secure.
Authentication Request
A request for Cardholder authentication from a Merchant who uses 3-D Secure.
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15 May 2013
Defined Terms
Authentication Response
Effective from 15 March 2012, a response to an Authentication Request by an Issuer who uses 3-D
Secure or a response by Visa Inc. or Visa Europe on behalf of that Issuer. Authentication Responses
include, but are not limited to:
Attempt Responses;
Authentication Confirmations;
Authentication Denials; and
Unable-to-Authenticate Responses.
Authorization
The approval of a Transaction by either an Issuer, a Visa System Processor or Stand-In Processing.
Authorization Code
A code that an Issuer or its Visa System Processor, or Stand-In Processing, provides as part of an
Authorization Response to indicate an approval of a Transaction.
Authorization-Only Terminal
A device used at Point-of-Transaction that does not have Point-of-Transaction Capability, but provides
Authorization.
A Merchant's or Acquirer's request for an Authorization.
Authorization Response
An Issuer's reply to an Authorization Request, which may be an Approval Response, a Decline
Response, a Pickup Response or a Referral Response.
Authorization Reversal
A process whereby a Merchant requests cancellation of an Authorization.
Automated Fuel Dispenser
An Unattended Acceptance Terminal that dispenses only fuel.
Balance Inquiry
A Cardholder request for his/her account balance that is initiated at an ATM and processed as a
separate, non-financial transaction.
An ATM service that allows a Cardholder to check their account balance through the Visa System.
Balance Transaction Receipt
The second Transaction Receipt in a Delayed Delivery Transaction.
BASE II
The VisaNet system that provides deferred Clearing and Settlement services to Members.
15 May 2013

D-5
Defined Terms
Basic Currency Conversion Rate

The Basic Currency Conversion Rate is:
1. for Visa Inc. Transactions, the currency conversion rate selected by Visa Inc. from the range
of rates available in the wholesale currency markets for the applicable Processing Date, which
rate may vary from the rate Visa Inc. itself receives;
2. a) for Visa Europe Transactions where the Member is connected to BASE II, the currency
conversion rate the Member receives is selected by Visa Inc. from the range of rates
available in the wholesale currency markets for the applicable Processing Date, which rate
may vary from the rate Visa Inc. itself receives;
b) for Visa Europe Transactions where the Member is connected to the Visa Europe Clearing
and Settlement Service, the currency conversion rate the Member receives is selected by
Visa Europe from the range of rates available in the wholesale currency markets for the
applicable Processing Date, which rate may vary from the rate Visa Europe itself
receives;
3. a) for International Transactions where the Customer or Member is connected to BASE II,
the currency conversion rate the Customer or Member receives is selected by Visa Inc.
from the range of rates available in the wholesale currency markets for the applicable
Processing Date, which rate may vary from the rate Visa Inc. itself receives;
b) for International Transactions where the Customer or Member is connected to the Visa
Europe Clearing and Settlement Service, the currency conversion rate the Customer or
Member receives is selected by Visa Europe from the range of rates available in the
wholesale currency markets for the applicable Processing Date, which rate may vary from
the rate Visa Europe itself receives; or
4. a government mandated rate in effect for the applicable Processing Date for a Transaction.
NOTE: The government mandated rate could replace any of 1, 2 or 3.
Billing Currency
The currency in which an Issuer bills a Cardholder for Transactions. If the Billing Currency is the euro
or a national currency of a country within the European Union, either may be used for Chargeback or
statementing purposes.
BIN
A 6-digit number assigned by ISO to Visa Inc. and used to identify a Customer, Member or Visa System
Processor for Authorization, Clearing or Settlement processing.
Branch
The office of a Customer or a Member where Manual Cash Disbursements are made and Cards may
also be issued.
Cache
A store of contents of the Visa Directory Server held on the Merchant Plug-In (MPI), enabling the MPI
to determine if a Card is in a 3-D Secure enrolled range without making a query to the Visa Directory
Server.
Card
A payment card, device or any other electronic or virtual product or account, which is capable of
completing a payment transaction and is issued by a Member or a Customer for use in connection with
the Visa Enterprise and bears a Licensed Mark.
Card-Absent Environment
An environment where a Transaction is completed under both of the following conditions:
Cardholder is not present; and
Card is not present.
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15 May 2013
Defined Terms
Card Distribution Point

A location, other than a Branch, where a Card may be issued or distributed.
Cardholder
A Person who is issued with and authorized to use a valid Card.
Cardholder Access Device
A terminal, personal computer or other device that a Cardholder uses to initiate an Electronic
Commerce Transaction.
Cardholder-Activated Transaction
A Transaction that is initiated by a Cardholder at an Unattended Acceptance Terminal.
Cardholder-Activated Transaction Type A
Effective for Transactions with a Transaction Date up to and including 14 October 2011, a CardholderActivated Transaction that has all of the following characteristics:
Is less than US $40, or local currency equivalent;
Is not authorized; and
Has no Cardholder Verification performed.

Cardholder-Activated Transaction Type B
Effective for Transactions with a Transaction Date up to and including 14 October 2011, a
Cardholder-Activated Transaction that has all of the following characteristics:
Is less than US $100, or local currency equivalent;
Is authorized; and
Has no Cardholder Verification performed.

Cardholder-Activated Transaction Type C
Effective for Transactions with a Transaction Date up to and including 14 October 2011, a
Cardholder-Activated Transaction that has both of the following characteristics:
Is authorized; and
Has PIN Verification performed.

Cardholder Agreement
A contract between a Cardholder and an Issuer containing their respective rights, duties and
obligations for participation in the Issuer's Visa Card Program and/or Visa Card Product.
Cardholder Authentication Verification Value
Effective until 14 March 2012, a unique value transmitted by an Issuer in response to an Authentication
Request from a Merchant who uses 3-D Secure.
Effective from 15 March 2012, a unique value transmitted by an Issuer, or by Visa Inc. or Visa Europe,
in response to an Authentication Request.
Cardholder Dispute Chargeback Resolution
A form of resolution which permits the funding of Chargebacks under reason codes 53 or 85 where the
Acquirer is unable to recover the cost of such Chargebacks directly from the Merchant.
Cardholder Inquiry Service
A service that assists a Cardholder in reaching its Issuer when calling the Visa Global Customer Care
Service Sites for account information.
The process of validating a Cardholder's identity through verification of the Cardholder's signature, PIN
or other methods approved by Visa Europe.
15 May 2013

D-7
Defined Terms
Cardholder Verification Limit

Effective from 21 December 2011, the Transaction Amount for Proximity Payments above which
Cardholder Verification must be performed.
Instructions encoded within a Chip that define how the authenticity of a Cardholders identity is to be
verified. Effective from 1 March 2012, for Portable Payment Devices, CDCVM is a valid Cardholder
Verification Method.
Cardholder Verification Method List
An Issuer-defined list contained within a Chip establishing the hierarchy of preferences for verifying a
Cardholder's identity.
Card-Present Environment
For International Transactions, an environment that comprises the conditions of either a Face-to-Face
Environment or an Unattended Environment.
For Visa Europe Transactions, an environment that comprises the conditions of either a Face-to-Face
Environment, Semi-Attended Environment or an Unattended Environment.
Card Recovery Bulletin CD-ROM
A composite file containing all Card Recovery Bulletin Listings for a given publication.
Card Recovery Bulletin (CRB)
A directory of blocked Account Numbers and blocked BINs, listed on the Exception File, intended for
distribution to Merchants.
Card Recovery Bulletin Listing
A single Account Number that an Issuer requests to be included in a specific Card Recovery Bulletin
Region.
Card Recovery Bulletin Region
Visa Europe and respectively each of the five Visa Inc. regions existing outside the Territory, which
consist of:
Central and Eastern Europe, Middle East and Africa;
Asia-Pacific;
Canada;
Visa USA Inc.; and
Latin America and Caribbean.

Card Recovery Bulletin Service
A service where an Issuer notifies Acquirers of blocked Account Numbers.
Card Verification Service
A VisaNet service whereby Visa Europe validates the Card Verification Value in an Authorization
Request on behalf of an Issuer.
Card Verification Value (CVV)
A unique check value that is calculated from the data encoded on the Magnetic Stripe using a secure
cryptographic process and is used to validate Card information during the process of obtaining
Authorization.
Card Verification Value 2 (CVV2)
A unique check value printed on the back of a Card, which is generated using a secure cryptographic
process.
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15 May 2013
Defined Terms
Car Rental Company

A Merchant whose primary business is the rental of passenger vehicles.
Car Rental Reservation Service
A service inside Territory, offered by a Car Rental Company, or their third-party booking agent, to
Cardholders of a Visa Card or Visa Electron Card to reserve vehicles.
Cash-Back
Cash obtained from a Merchant through use of a Card, in conjunction with, and processed as, a Retail
Transaction.
Cash Disbursement
A Transaction under which currency (including travelers cheques) is paid out to a Cardholder using a
Card, excluding Cash-Back.
Cash Disbursement Fee
A fee paid by an Issuer to an Acquirer for performing a Cash Disbursement.
Cash Disbursement Transaction Receipt
A Transaction Receipt evidencing a Manual Cash Disbursement.
CDCVM
Effective from 1 March 2012, a Cardholder Verification Method approved by Visa Europe and
performed on an Electronic Consumer Device to verify a Cardholder's identity. Passcode is a type of
CDCVM.
Central Bank
A government agency responsible for the supervision and operation of banking activities for a national
government.
Centralised Card Issuance
The issue of Cards by a Customer inside the Territory, and by a Member outside the Territory, pursuant
to the Multinational Program.
Certification Authority
An entity that issues and manages Digital Certificates for use with Visa Products and Services in
accordance with Visa Inc.-specified requirements.
Chargeback
A Transaction that an Issuer returns to an Acquirer.
Chargeback Transaction Volume Ratio
The ratio of Chargeback in relation to Transactions that are received by an Acquirer from a single
Merchant, against the total number of Transactions that the Acquirer receives from that Merchant.
Chargeback Period
The number of calendar days from the Endorsement Date or Processing Date, as set out in the Dispute
Resolution Rules, of a Transaction Receipt during which time the Issuer may exercise a Chargeback
right.
Chargeback Reduction Service
A Visa System service that screens Presentments and Chargebacks and returns certain invalid items
to the Acquirer or Issuer, as appropriate.
Chip
An electronic component designed to perform processing or memory functions.
15 May 2013

D-9
Defined Terms
Chip Card
A Card embedded with a Chip that communicates information to a Point-of-Transaction Terminal.
Chip-initiated Transaction
A Transaction using a Chip Card that is both EMV-Compliant and VIS-Compliant that is processed at
a Chip-Reading Device using Full-Chip Data, and limited to Visa Smart Payments.
Chip-Reading
The ability of a device to read and process Transactions from a Payment Application on a Chip Card,
limited in this context to Visa Smart Payments.
Chip-Reading Device
A Point-of-Transaction Terminal capable of reading, communicating and processing Transaction data
from a Chip Card.
Chip Transaction
A Transaction where the Chip on a Chip Card is read by a Chip-Reading Device.
Claim
Any claim, including any claim for personal injury, property losses, damages (including lost profits or
savings, indirect, consequential, special, exemplary, punitive or incidental), losses, penalties, fines,
suits, expenses and costs (including attorneys fees) involving any of the parties set out in the Visa
Europe Operating Regulations, Volume IGeneral Rules, Section 1.11.
Clearing
All of the functions necessary to collect a Clearing Record from an Acquirer in the Transaction
Currency and deliver it to the Issuer in the Billing Currency or to reverse this Transaction or to process
a Fee Collection Transaction.
Clearing Record
A record of a Presentment, Chargeback, Representment, Reversal or Adjustment in the format
necessary to clear the Transaction.
Closed Loop
An environment involving Visa Europe Transactions using Cards within the Visa Drive Card Program
only where the Acquirer and Issuer are the same.
Commercial Virtual Account
A Virtual Account used for the same purposes as a Visa Commercial Card.
Common Purchase Point (CPP)
A unique Merchant location where three or more confirmed skimmed counterfeit accounts have had
genuine Cardholder usage within 30 consecutive days or less.
Compelling Evidence
Information or documentation provided in a Representment that attempts to prove that the Cardholder
participated in the Transaction or received goods or services. Such information or documentation does
not mandate that Visa Inc. and its Customers, Visa Europe and its Members, the Issuer, or any other
person conclude, as a matter of fact or law, that the Cardholder participated in the Transaction or
received goods or services.
Compliance
A process whereby disputes that arise from violations of any rules governing a Transaction (when the
requesting Customer or Member can certify that a financial loss has occurred or will occur for a specific
amount), and no Chargeback right is available, are determined.
D-10

15 May 2013
Defined Terms
Contactless Indicator
The Trademark set out below:
Contactless Symbol
The Trademark set out below:
Control
As used with respect to any Person, shall mean the possession, directly or indirectly, of the power to
direct or cause the direction of the management or policies of such Person, whether through the
ownership of voting securities, by agreement or otherwise (the terms controlling, controlled by and
under common control with shall have correlative meanings).
Copy Request
A Retrieval Request that is processed through an Electronic Documentation Transfer Method.
Copy Request Identifier
A unique 12-digit identification number that the Visa System assigns to a Copy Request.
Corporate Imagery
Pictures that are provided by a company issuing Visa Commercial Cards, which are directly related to
that company and specifically exclude advertising and promotion.
Correspondent Bank
A depository institution that holds an account with, or on behalf of, a Settlement Bank, and engages in
an exchange of services with that bank.
Counterfeit Card
One of the following:
A device or an instrument that is printed, embossed or encoded so as to purport to be a Card,

but that is not a Card because an Issuer did not authorize its printing, embossing or
encoding;
An instrument that is printed with the authority of the Issuer and that is subsequently
embossed or encoded without the authority of the Issuer; or
A Card that an Issuer has issued and that is altered or re-fabricated, except one on which the
only alteration or re-fabrication comprises modification of the signature panel or Cardholder
signature.
Counterfeit Transaction
A Transaction using a Counterfeit Card.
Counterfeit Transaction Receipt
A Transaction Receipt generated by a Counterfeit Transaction.
15 May 2013

D-11
Defined Terms
Country-to-Country Transaction
A Transaction where the Issuer of the Card used is located in one country, and the Merchant Outlet or
ATM where the Card is used is located in a different country.
CPA-Compliant
A Card or Point-of-Transaction Terminal that contains an application that complies with the
requirements specified in the EMV Common Payment Application Specification, as amended by EMVCo
from time to time.
Credit Card
A Card that offers the Cardholder a line of credit, specific to that Credit Card account and the ability to
revolve part, or all, of any outstanding balance on the Credit Card account during each statement cycle.
Credit Transaction
A Transaction where a Merchant's refund or price adjustment is credited to a Cardholder's account.
A Transaction Receipt evidencing a Credit Transaction.
Cruise Line
A Merchant that sells and provides recreational travel on water, including overnight
accommodations.
Cryptogram
A value resulting from a process using an encryption algorithm and key data elements.
Currency Conversion Rate
The Currency Conversion Rate1 is:
1. for Visa Inc. Transactions, the currency conversion rate selected by Visa Inc. from the range
of rates available in the wholesale currency markets for the applicable Processing Date, which
rate may vary from the rate Visa Inc. itself receives;
2. a) for Visa Europe Transactions where the Member is connected to BASE II, the currency
conversion rate the Member receives is selected by Visa Inc. from the range of rates
available in the wholesale currency markets for the applicable Processing Date, which rate
may vary from the rate Visa Inc. itself receives;
b) for Visa Europe Transactions where the Member is connected to the Visa Europe Clearing
and Settlement Service, the currency conversion rate the Member receives is selected by
Visa Europe from the range of rates available in the wholesale currency markets for the
applicable Processing Date, which rate may vary from the rate Visa Europe itself
receives;
3. a) for International Transactions where the Customer or Member is connected to BASE II,
the currency conversion rate the Customer or Member receives is selected by Visa Inc.
from the range of rates available in the wholesale currency markets for the applicable
Processing Date, which rate may vary from the rate Visa Inc. itself receives;
b) for International Transactions where the Customer or Member is connected to the Visa
Europe Clearing and Settlement Service, the currency conversion rate the Customer or
Member receives is selected by Visa Europe from the range of rates available in the
wholesale currency markets for the applicable Processing Date, which rate may vary from
the rate Visa Europe itself receives; or
4. a government mandated rate in effect for the applicable Processing Date for a Transaction.
An Issuer shall set the conversion rate to its Cardholders and an Acquirer shall set the conversion rate
to its Merchants, consistent with applicable law, and may adjust the rate upward or downward.
1.
D-12
For the purposes of the Payment Services Directive (PSD) the Currency Conversion Rate shall be the Reference Exchange
Rate

15 May 2013
Defined Terms
Customer
Financial institutions or other entities that use or offer for use Visa Products and Services in and/or
outside the Territory under licence from Visa Inc.
Custom Payment Service
A payment service that accommodates specific payment environments with an identifier that remains
with the Transaction throughout its life cycle.
Data Capture-Only Capability

Point-of-Transaction Capability where the Transaction Receipt data is electronically captured for
Deposit purposes, but the terminal does not have the capability to go online.
Data Compromise Recovery
A fraud recovery process whereby Visa Europe allocates to affected Members the incremental
Magnetic Stripe counterfeit fraud losses that are associated with a data compromise event, as specified
in Visa Europe Operating Regulations, Volume IGeneral Rules, Section 1.6.E.
Data Protection Method
A method for the protection of Account Numbers and other Cardholder data, as specified in the
Payment Card Industry Data Security Standards.
Decline Response
An Authorization Response where the Transaction is declined.
Dedicated File Name
A unique alphanumeric name used by a Card to identify an application that is supported on the Card,
as specified in the EMV Integrated Circuit Card Specifications for Payment Systems.
Deferred Clearing Processing
A process whereby Transactions are either:
Authorized and cleared using Single Message System and settled through BASE II;
Authorized and cleared using Single Message System and settled through the Visa Europe
Clearing and Settlement Service;
Authorized using V.I.P. System and cleared and settled through BASE II; or
Authorized using the Visa Europe Authorization Service and cleared and settled through the
Visa Europe Clearing and Settlement Service.
Deferred Clearing Transaction
A Transaction that is authorized, cleared and settled in two separate messages through either the:
Single Message System; or
V.I.P. System or Visa Europe Authorization Service and BASE II or Visa Europe Clearing and
Settlement Service.
Deferred Debit Card
A Card linked to an account whereby the Transactions are accumulated with other Transactions on a
deferred basis, a statement is issued and the Cardholder is required to pay the outstanding balance in
full.
Delayed Delivery Transaction
A single Transaction where a Cardholder endorses, and a Merchant completes, two separate
Transaction Receipts. The first Transaction Receipt functions as a deposit (such as a down payment)
for goods or services; the second is to pay the balance due the Merchant.
15 May 2013

D-13
Defined Terms
Delayed or Amended Charge Transaction

A Transaction for charges relating to a previous Transaction that remain unpaid at the Transaction
Date of that previous Transaction and for which further authorization from the Cardholder is not
required.
Deposit
The submission of a Transaction Receipt by a Merchant or an Internet Payment Service Provider to an
Acquirer, resulting in a credit or debit to the Merchant's or Internet Payment Service Provider's Visa
Card account.
Deposit-Only Account Number
An Account Number established by an Issuer of a Visa Card or a Visa Electron Card used exclusively
to receive an Original Credit on behalf of one or more of its Cardholders.
Deposit Transaction Receipt
The first Transaction Receipt in a Delayed Delivery Transaction.
Digital Certificate
A digitally signed credential used to authenticate the holder of the credential or to ensure the integrity
of the message it is signing.
Direct (Immediate) Debit Card
A Card linked to a current (or deposit access) account to which a Transaction is debited immediately
(in a maximum of two working days) on receipt of the Transaction by the Issuer.
Dispute Resolution Rules
The rules governing disputes between Customers, between Members or between Customers and
Members, regarding the settlement of Transactions, as communicated to Customers and to Members
by Visa Inc. and Visa Europe respectively from time to time.
Dispute Resolution Form
Effective from 13 October 2012, a document or an Electronic Document Transfer Method
questionnaire that contains the information specified in Exhibit 2E Dispute Resolution Forms Instructions. It is used, in conjunction with the Electronic Document Transfer Method, by Customers of
Visa Inc. and Members of Visa Europe to provide an opposing Customer or Member with information
relating to a dispute.
Distribution Channel Vendor
A third party that is registered by an Issuer with Visa Europe to handle, store or ship Non-Personalized
Cards that are Prepaid Cards.
Domestic Interchange
Interchange of a Domestic Transaction.
A Transaction where the Issuer of the Card used and the Merchant Outlet or ATM where the Card is
used is located in the same country.
Domestic Transaction Receipt
A Transaction Receipt evidencing a Domestic Transaction.
Dove Design
A Trademark depicting a dove in flight that identifies the Visa Card Program and/or Visa Card Product
or the Travelers Cheque Program.
D-14

15 May 2013
Defined Terms
Dual Card Programme

A programme where an Issuer provides cardholders with a single line of credit that is accessed by both
a Visa Card and a card of a Visa Europe Competitor, and where the Visa Card is solicited or marketed
as a companion product to the card of the Visa Europe Competitor.
The Dual Card Programme is available as a UK pilot only.
Dynamic Currency Conversion (DCC)
The conversion of the purchase price of goods or services from the currency of the Merchant Outlet to
the Billing Currency as agreed to by the Cardholder and Merchant. That currency becomes the
Transaction Currency, regardless of the Merchant's local currency.
Dynamic Data Authentication
A cryptographic value generated by a Chip on a Card for an Offline Authorization that uses
Transaction-specific data elements and is verified by a Chip-Reading Device to protect against
skimming.
Edit Package
The software that the Visa Enterprise supplies to Visa System Processors to:
Validate Interchange data destined for the Visa System;
Process Interchange data sent from the Visa System Processor to the Visa System; and
Process Transactions from the Visa System received by the Visa System Processor.
Egregious Violation
A violation of the Visa Europe Operating Regulations that in Visa Europes opinion is willful and/or
excessive and is knowingly committed by a Member.
Electronic Capability
Point-of-Transaction Capability where all of the following are true:
Zero Floor Limit applies (or the terminal is capable of reading and acting upon the Service
Code on the Magnetic Stripe or information provided in the Chip);
Authorization Response is obtained Online, or as instructed by the Issuer; and
Authorization Response and Transaction Receipt data are captured electronically.

Electronic Commerce Indicator (ECI)
A Transaction indicator for Electronic Commerce Transactions.
Electronic Commerce Merchant
A Merchant that conducts the sale of goods or services electronically over the internet.
Electronic Commerce Merchant Rate
An Interchange Reimbursement Fee paid for International Transaction that are Electronic Commerce
Transactions and are conducted by a Merchant participating in 3-D Secure.
A Transaction between a Merchant and a Cardholder over the internet.
Electronic Consumer Device
Effective from 1 March 2012, an electronic device that contains one or more Cards and that may also
contain payment devices from other payment systems. Electronic Consumer Devices include but are
not limited to mobile phones and tablets.
Electronic Documentation Transfer Method
An electronic documentation transfer method approved by Visa Europe.
15 May 2013

D-15
Defined Terms
Electronic Rate
Rules, Table 8-6, that is charged in respect of International Transactions that meet the Clearing
requirements set out in Visa Europe Operating Regulations, Volume IGeneral Rules, Section 4.17.A.2.a.
Elevated Fraud Rate
Effective from 15 May 2012, a statistical distribution metric that Visa Inc. for its Customers and Visa
Europe for its Members use to quantify that a statistically significant level of elevated counterfeit fraud
is attributable to a specific Account Data Compromise Event.
Eligible Cardholder
A Cardholder who has had their Card lost or stolen while travelling outside their city of residence and
who has reported the loss or theft of their Card to the Issuer of that Card and is a Cardholder of one of
the following:
A Visa Infinite Card; or
Visa Corporate Card.

Emergency Cash Disbursement
A Cash Disbursement by an Acquirer to a Cardholder or purchaser of Travelers Cheques who has
reported his/her Card or Travelers Cheques lost or stolen.
Emergency Cheque Refund
An Emergency Cash Disbursement or Travelers Cheque replacement that an Emergency Refund
Location provides to a purchaser of Travelers Cheques at the direction of the Global Refund Service.
Emergency Payment Authorization Service
A service offered to Cardholders of Visa Infinite Cards and Visa Signature Cards when that Cardholder
is awaiting receipt of an Emergency Replacement Card or awaiting an Emergency Cash Disbursement
whereby verbal Authorization may be permitted for a Transaction.
Emergency Refund Location
The Branch of a Customer or a Member or alternative location notified to the purchaser of Travelers
Cheques by the Global Refund Service, where an Emergency Cash Disbursement or Travelers Cheque
replacement can be disbursed to a purchaser of Travelers Cheques.
Emergency Replacement Card
A temporary Visa Card that an Issuer provides to replace a Cardholder's lost or stolen Visa Card.
Emergency Service Location
A Member location or the Visa Global Customer Care Service Sites, designated by a Member and
communicated to a Cardholder where that Cardholder can obtain an Emergency Replacement Card or
an Emergency Cash Disbursement.
EMVCo
EMVCo LLC, a limited liability company existing under the laws of Delaware.
EMV-Compliant
A Card or Point-of-Transaction Terminal application that complies with the requirements set by
EMVCo, as amended by EMVCo from time to time and has been tested, approved and remains
approved by EMVCo, Visa Inc., Visa Europe or their appointed agents.
EMV-Online Card Authentication Cryptogram
A cryptographic validation of the legitimacy of the Card and of the information set out in an
Authorization Request using a Cryptogram conforming to the technical specifications set by EMVCo,
as amended by EMVCo from time to time.
D-16

15 May 2013
Defined Terms
EMV PIN-Compliant
A Chip-Reading Device that complies with the PIN requirements of the Visa Europe Operating
Regulations and the PIN Management Requirements Documents or is approved and certified by the PCI
SSC.
EMV PIN Transaction
A Chip-initiated Transaction (excluding ATM Transactions) that is verified using either Online PIN
Verification or Offline PIN Verification.
Endorsement Date
For Transactions cleared through BASE II or the Visa Europe Clearing and Settlement Service, the
Endorsement Date means the date that the Acquirer prepares the Transaction for processing before
submitting that Transaction into Interchange.
For Transactions cleared through the Single Message System, the Endorsement Date means the
Settlement Date, as shown in the 'Settlement Date' field on the Clearing Record.
Euro Area Net Settlement
An Area Net Settlement service where the Transaction Currency and the Settlement Currency is euro.
European Economic Area
The member states of the European Union, and Iceland, Liechtenstein and Norway.
Exception File
A Visa System file of Account Numbers for which the Issuer has pre-determined the Authorization
Response, which a Member accesses Online.
Expired Card
A Card on which the embossed, encoded or printed expiry date has passed.
Exported Domestic Transaction
A Domestic Transaction that is also an Exported Transaction where the Issuer is located in the
Exported Transaction
A Transaction where the Transaction Country is different to the Acquirers principal place of business.
Exported Visa Europe Transaction
A Visa Europe Transaction that is also an Exported Transaction where the Issuer is not located in the
Transaction country.
Face-to-Face Environment
An environment where a Transaction is completed under all of the following conditions:
Card or Proximity Payment Device is present;
Cardholder is present; and
Individual representing the Merchant or Acquirer completes the Transaction.

Fallback Transaction
Where a Chip-Reading Device's inability to read the Chip prevents a Chip-initiated Transaction from
being completed and the Transaction is instead completed using an alternative means of data capture
and transmission.
Fee Collection Transaction
A Transaction used to collect the financial obligations of a Customer or a Member.
15 May 2013

D-17
Defined Terms
Fictitious Account Number

An Account Number that has not been issued by the Member that is licensed to use the BIN relating to
such Account Number.
Floor Limit
A currency amount for single Transactions for specific types of Merchant and specific types of
Transaction above which Authorization is required.
Foreign Currency
A currency other than the official national currency of the country where the Merchant Outlet, Branch
or Unattended Acceptance Terminal is located.
Fraud Window
Effective from 15 May 2012, a period up to twelve months prior and one month after the date on which
an account subject to an Account Data Compromise Event is first notified to the Issuer through a Visa
Account Bulletin alert.
Fraudulent User
An individual who is not the Cardholder and who uses a Card (or, in a Mail/Phone Order Transaction
or Recurring Transaction, an Account Number) to obtain goods or services without the Cardholders
consent.
Fulfilment
A document that the Acquirer supplies in response to a Retrieval Request.
Fulfilment Vendor
A third party, that Visa Inc. or Visa Europe certify or approve in their respective Territories, to handle,
store or ship Visa Cards and Visa Electron Cards for Issuers.
Full-Chip Data
Data that:
Conforms to EMVCo minimum mandated requirements;
Supports cryptographic validation online; and
Records the Card and terminal interactions completed during a Transaction.
Gambling Funds Transfer Merchant

A Merchant, who is not the Online Gambling Merchant, that facilitates a Gambling Funds Transfer
Transaction.
Gambling Funds Transfer Transaction
A Transaction between a Cardholder and a Merchant for the electronic transfer of funds for the
purpose of performing an Online Gambling Transaction, where the Merchant transfers those funds,
directly or indirectly, to the Online Gambling Merchant via an electronic purse.
Gambling Merchant
A Merchant that provides any form of gambling as a service.
Gambling Transaction
A Transaction for the purchase of any form of gambling services.
Gateway Transaction
A payment transaction conducted using a payment card, device or any other electronic or virtual
product or account, which is capable of completing a payment transaction, and does not bear any Visa
Mark.
D-18

15 May 2013
Defined Terms
Global Compromised Account Recovery (GCAR)

Effective from 15 May 2012, a program that allows Customers and Members worldwide to recover
Incremental Counterfeit Fraud losses, and operating expenses resulting from an Account Data
Compromise Event.
Global Customer Assistance Services
Emergency assistance provided by the Issuer, or by Visa Global Customer Care Service Sites on behalf
of an Issuer, to Cardholders and purchasers of Travelers Cheques, while travelling outside their city of
residence.
Global Fraud Information Service (GFIS)
A secure online resource that provides Members with up-to-date information from Visa Europe.
Global Program
A set of operating rules that are mutually agreed between Visa Inc. and Visa Europe in respect of Visa
Products and Services that are made available by both Visa Inc. and Visa Europe in their respective
territories and/or in each other's territory, such as the Multinational Program, Prepaid Multinational
Program (as set out in the approved Product Development Council Paper dated May 3-4, 2006), the
International Airline Program and the Travelers Cheque Program.
Global Refund Service
A service provided by Visa Inc. that assists Travelers Cheque purchasers whose Travelers Cheques are
lost or stolen.
Governmental Authority
Any national, federal, state or local government body in any jurisdiction, the European Commission and
any other supranational body or any court, tribunal, arbitrator in any jurisdiction.
Group Member
An organisation to which Visa Europe delegates, in whole or in part, its responsibility for the
development, operation and administration of Visa Card Programs and/or Visa Card Products in any
country or countries inside the Territory, and who is responsible directly, or through its sub-licensees,
for the development, operation and administration of such Visa Card Programs and/or Visa Card
Products within such country or countries.
Guest Folio
A Hotel's or Cruise Line's guest file.
High Brand-Risk Internet Payment Service Provider

Effective from 1 June 2011, an Internet Payment Service Provider that enters into a contract with one
or more High Brand-Risk Sponsored Merchants.
High Brand-Risk Merchant
Effective from 1 June 2011, a Merchant that is required to use one of the following Merchant Category
Codes, as amended from time to time by Visa Europe:
5962, "Direct Marketing-Travel-Related Arrangement Services";
5966, "Direct Marketing-Outbound Telemarketing Merchants";
5967, "Direct Marketing-Inbound Telemarketing Merchants";
7995, "Betting, including Lottery Tickets, Casino Gaming Chips, Off-Track Betting, and
Wagers at Race Tracks";
5912, Drug Stores, Pharmacies; or
5122, Drugs, Drug Proprietaries, Druggists Sundries.
15 May 2013

D-19
Defined Terms
High Brand-Risk Sponsored Merchant

Effective from 1 June 2011, a Sponsored Merchant that is assigned a Merchant Category Code
designated for High Brand-Risk Merchants.
High-Risk Electronic Commerce Merchant
Effective until 31 May 2011, an Electronic Commerce Merchant identified by the Global Merchant
Chargeback Monitoring Program, or by Visa Europe in other risk management initiatives, as being likely
to cause undue economic and goodwill damage to, or damage to the reputation of, the Visa
Enterprise.
High-Risk Telemarketing Merchant
Effective until 31 May 2011, a Merchant whose business includes telemarketing activity that, in the
opinion of Visa Europe, is likely to cause undue economic and goodwill damage to, or damage to the
reputation of, the Visa Enterprise.
Hotel
A hotel Merchant.
Hotel Reservation Service
A service whereby a Cardholder may use a Visa Card to guarantee Hotel accommodations.
I, J
Immediate Payment
A Visa Personal Payments Transfer where the Recipient Member makes the funds sent via the Original
Credit available to the Cardholder within 30 minutes of sending an Approval Response to the Service
Provider Member.
Imprint
Cardholder data embossed, printed or encoded on a Card, which is transferred on to a Transaction
Receipt either manually or electronically.
Incremental Counterfeit Fraud
Effective from 15 May 2012, actual counterfeit fraud reported by Issuers on event accounts that are
above a baseline or expected level of fraud reported on non-event accounts during an events Fraud
Window. An event account is an account subject to an Account Data Compromise Event and listed on
the Visa Account Bulletin.
Independent Sales Organisation
An entity that is not eligible for membership in Visa Europe, has no direct connection to Visa System,
and provides Members with bank card-related support services, such as:
Merchant solicitation;
Point-of-Transaction Terminal installation and service;
Transaction Receipt data capture and transmission; and/or
Cardholder solicitation.
Input Date
The Edit Package run date on which a Member submits its outgoing Interchange File, or, for Domestic
Transactions, the date on which the Member processes its outgoing Interchange File.
The single purchase of goods or services billed to a Cardholders account in multiple segments, over a
period of time agreed to between that Cardholder and a Merchant.
Integrated Billing Statement
The monthly statement that Visa Europe provides to a Member or non-Member that contains all
processing charges for that Member or non-Member.
D-20

15 May 2013
Defined Terms
Integrated Card Verification Value (iCVV)

A unique check value that is calculated, using a secure cryptographic process, from the Magnetic Stripe
Image data on a Chip and is used to validate Card information during the process of obtaining Online
Authorization. It is a different value to the Card Verification Value to distinguish between Chip-read
data and Magnetic Stripe-read data.
Interchange
The exchange of Clearing Records between Customers or between Members or between Customers
and Members.
Interchange Authorization Limit
The amount over which a Manual Authorizer must obtain an Authorization from an Issuer on a
proposed Transaction or group of Transactions initiated on the same day by the same Cardholder.
Interchange File
An electronic file containing a Member's Interchange data.
Interchange Reimbursement Fee
A fee reimbursed by a Member or a Customer in the Clearing and Settlement of an Interchange
Transaction.
Interchange Transaction
A Transaction where the Issuer and the Acquirer are different, including any Transactions with issuers
or acquirers that are Customers.
Intermediary Bank
A depository institution, specified by a Member or by Visa Inc. or Visa Europe, through which a
Settlement funds transfer must be processed for credit to a Settlement account at another depository
institution.
An Airline that sells tickets directly in its own name in two or more countries, or operates scheduled
flights between two or more countries, or both.
International ATM Cash Disbursement Fee
A fee payable by an Issuer for an ATM Cash Disbursement for International Transactions.
International Authorization
The Authorization of an International Transaction.
A Visa System service that enables a Visa System Processor to obtain an immediate reply to a Referral
Response.
International Organisation for Standardization (ISO)
The specialised international agency that establishes and publishes international technical standards.
International Service Assessment
A fee, charged to an Issuer by Visa Europe, for each International Transaction.
International Settlement Service
A Settlement service that each Member must be capable of participating in and which is used for all
Transactions that do not qualify for National Net Settlement, Area Net Settlement or Product Net
Settlement services.
15 May 2013

D-21
Defined Terms
A Transaction where (i) the Merchant Outlet or ATM acquiring such Transaction is located in the
Territory, where the Issuer of the Card used for such Transaction is a Customer, or (ii) the Merchant
Outlet or ATM acquiring such Transaction is located outside the Territory, where the Issuer of the Card
used for such Transaction is a Member.
Internet Payment Service Provider (IPSP)
An entity that contracts with an Acquirer for the purpose of that Internet Payment Service Provider
providing online payment services to a Sponsored Merchant.
In-Transit Service Gambling Merchant
A Merchant that provides any form of gambling on board a passenger transport vehicle.
In-Transit Service Transaction
A Transaction for the purchase of goods or services, including gambling, on board a passenger
transport vehicle.
In-Transit Terminal
An Unattended Acceptance Terminal used for an In-Transit Service Transaction.
In-Transit Transaction Date
The date on which either the passenger transport vehicle reaches its final destination or, if the
merchandise is to be shipped to the Cardholder after the passenger transport vehicle reaches its final
destination, the date that such merchandise is shipped to the Cardholder.
Issuer
A Member that issues Cards to a Cardholder and maintains the contractual privity relating to such Card
with that Cardholder, except in relation to the rules set out in Visa Europe Operating Regulations,
Volume IGeneral Rules, Chapter 7, "Dispute Resolution" and Visa Europe Operating Regulations,
Volume IGeneral Rules, Section 8.6, where Issuer shall have the meaning set out at Section 7.1 and
Section 8.6 respectively.
Issuer Chip Rate
Rules, Table 8-5 that is reimbursed to an Issuer in respect of International Transactions that:
Meet the Electronic Rate requirements set out in Visa Europe Operating Regulations,
Volume IGeneral Rules, Section 4.17.A.2.a;
Is completed with a Card issued by an Issuer that has converted 50% of its designated BIN(s)
or Account Number range for a Visa Card Program for the Visa Brand Mark, or Visa Electron
Card Program for the Visa Brand Mark with the Electron Identifier, to EMV-Compliant Chipbased applications that provide payment service options and controls to Issuers of Chip Cards
bearing the Visa Brand Mark or the Visa Brand Mark with the Electron Identifier that are not
available using Magnetic Stripe technology; and
Is conducted at a Magnetic Stripe Terminal.
D-22
Key Management Service

A service that Visa Europe provides to its Members to process, store and transmit Member keys
associated with the security algorithm used in the Visa Europe Authorization Service and the V.I.P.
System to protect the security of PINs.
Late Settlement Fee

The fee that Visa Inc. collects from a Customer and Visa Europe collects from a Member for failure to
transfer the Settlement Amount as part of the International Settlement Service at the Settlement Bank
on the date due.

15 May 2013
Defined Terms
Liability
As specified in the Visa Europe Operating Regulations, Volume IGeneral Rules, Section 1.11, any liability
under any theory or form of action whatsoever, in law or in equity, including contract or tort (including
negligence), even if the responsible party has been notified of the possibility of such damages. The term
also includes liability for infringement of others intellectual property rights or any liability for Claims of
third parties.
Licensed Marks
Visa Marks and Non-Visa Marks.
Listed Card
A Card whose Account Number is listed on the Exception File.
Load Acquirer
A Member that operates Load Devices and support systems that allow consumers to:
Load value to a Reloadable Card; and
Unload value from a Reloadable Card, where applicable.

Load Device
An ATM or stand-alone device that a Cardholder uses to add or remove value from a stored value
application on a Chip Card.
Load Transaction
A Transaction that adds monetary value to a Card at a Point-of-Transaction Terminal.
Local Non-Processing Days
A day on which the Central Bank, for the local currency of the country in which an Acquirer operates,
is closed.
Magnetic Stripe
The magnetic tape on a Card that contains the necessary information to complete a Transaction.
Magnetic Stripe Data
Data contained on the Magnetic Stripe and replicated in the Chip.
Magnetic Stripe Image
The minimum Chip payment data replicating the Magnetic Stripe information required to process a
Transaction that is EMV-Compliant.
Magnetic Stripe Telephone
Effective for Transactions with a Transaction Date up to and including 14 October 2011, an
Unattended Acceptance Terminal that may be capable of supporting Cardholder-Activated
Transaction Type A, Cardholder-Activated Transaction Type B or Cardholder-Activated Transaction
Type C that accepts a Visa Card as payment for a telephone call.
Magnetic Stripe Terminal
A terminal that reads the Magnetic Stripe on a Card.
Mail/Phone Order Merchant
A Merchant that completes a Mail/Phone Order Transaction.
A Transaction where a Cardholder orders goods or services from a Merchant by telephone, mail or
other means of telecommunication, and neither the Card nor the Cardholder is present at the Merchant
Outlet.
15 May 2013

D-23
Defined Terms
Mail/Phone Order Transaction Indicator

A Transaction Identifier for Mail/Phone Order Transactions.
Manual Authorization Code
A code, based on the date and time of the Transaction and the Account Number of the Cardholder,
which is contained in an Authorization Response to a Manual Authorization Request and which
indicates approval of a Transaction.
Manual Authorization Request
An Authorization Request that is not processed using the Visa System.
Manual Authorizer
A Processor that does not use the Visa System.
Manual Cash Disbursement
A Cash Disbursement obtained with a Visa Card or a Visa Electron Card in a Face-to-Face
Environment.
Member
Financial institutions or other entities that use or offer for use Visa Products and Services in and/or
outside the Territory under sub-licence from Visa Europe or an Affiliate of Visa Europe.
Member Identification Area
The area on the front of a Card that is not covered by the Marks.
A text field in the Visa System record of a Chargeback or Representment that contains pre-formatted
messages.
Merchant
Any Person that enters into an agreement with an Acquirer for participation in the Visa Enterprise for
the acceptance of Cards for purposes of originating payment Transactions under any Visa Marks.
Merchant Agreement
A contract between a Merchant and an Acquirer containing their respective rights, duties and
obligations for participation in the Acquirer's Visa Card Program and/or Visa Card Product.
Merchant Category Code (MCC)
A code designating the principal trade, profession or line of business in which a Merchant is
engaged.
Merchant Outlet
Either:
The physical premises of the Merchant at which the Transaction is completed; or
For an Electronic Commerce Merchant, Sponsored Merchant or a Mail/Phone Order

Merchant the Merchant Outlet shall be:
Where the Electronic Commerce Merchant, Sponsored Merchant or the Mail/Phone
Order Merchant has a Permanent Establishment, the address of the Permanent
Establishment through which the Transaction is completed;
If the Electronic Commerce Merchant, Sponsored Merchant or the Mail/Phone Order
Merchant does not have a Permanent Establishment, the address for which the Electronic
Commerce Merchant, Sponsored Merchant or the Mail/Phone Order Merchant holds a
valid business licence; and
D-24

15 May 2013
Defined Terms
If the Electronic Commerce Merchant, Sponsored Merchant or the Mail/Phone Order

Merchant does not have a Permanent Establishment and does not hold a valid business
licence, the Electronic Commerce Merchant's, Sponsored Merchant's or the Mail/Phone
Order Merchant's address for correspondence for the payment of its taxes relating to its
sales activity.
Merchant Plug-In
Effective until 14 March 2012, software that enables a Merchant to participate in 3-D Secure for
Electronic Commerce Transactions. The Merchant Plug-In (MPI) picks out Electronic Commerce
Transactions and directs them to the Visa Directory Server or the Cache.
Merchant Processor
A Processor who provides services to Merchants where these services include handling (storing,
processing or transmitting) account data.
Merchant Server Plug-In
Effective from 15 March 2012, a software module used by an Electronic Commerce Merchant to enable
the Merchant to process Transactions that are 3-D Secure.
Merchant Service Charge
A fee that is set, and charged, by an Acquirer to a Merchant under a Merchant Agreement.
Misencoded Card
A Card on which erroneous information has been encoded.
Multicurrency Service
A service, provided to the Acquirer through either the V.I.P. System or through the Visa Europe
Authorization Service, that allows the Acquirer to send Authorization Requests and settle Transactions
in any currency supported by Visa Europe. If the Transaction Currency differs from the Billing Currency,
the service will automatically convert the Transaction Currency into the Billing Currency.
Multilateral Agreement
A multi-party agreement between Members pertaining to the process of obtaining an Authorization or
Clearing and Settlement of Domestic Transactions.
Multinational Company
A legal entity, including any company, corporation, partnership, incorporated or unincorporated
association, where that entity:
Has operations (excluding those conducted by franchisees) or subsidiaries (excluding joint

ventures) that are located in more than one country (including the country in which that entity
is located);
Employs more than 1,500 employees, some of whom are located for work purposes in one
country and others in another country or countries; and
Either derives 25% of its revenues from its or its subsidiaries' activities conducted in a country
or countries other than the country in which that entity is located or has 25% of its employees
located for work purposes in a country other than the country in which that entity is located.
Multinational Program
The Global Program enabling Customers and Members to operate co-ordinated programs relating to
Visa Commercial Cards across multiple countries.
15 May 2013
National Net Settlement

A Settlement service participated in by some or all Members to settle Transactions within a given
country in the currency or currencies of that country.

D-25
Defined Terms
National Organisation
An organisation to which Visa Europe delegates, in whole or in part, its responsibility for the
development, operation and administration of Visa Card Programs and/or Visa Card Products in any
country or countries inside the Territory, including (i) the development and implementation of
products, services, systems, programs and strategies to address unique market conditions within such
country or countries, (ii) coordination of Member activities (as relevant), and (iii) the promulgation of
rules, regulations and policies applicable to Members operating within such country or countries.
New Channel
An environment in which payment is initiated via any device that does not use an HTML browser to
process an Authentication Request.
New Visa Marks
Any Trademarks that are developed after 1 October 2007 by Visa Inc. or Visa Europe or their Affiliates
as variations or derivatives of, or that incorporate (such that the Visa Mark forms the dominant or
distinctive part of the Trademark), the Visa Marks and, for the avoidance of doubt, New Visa Marks
shall include all Trademarks comprising the Visa V-design combined with a product or service
identifier.
Non-Personalized Card
A Card that has an Account Number and expiry date printed, embossed or encoded on it but does not
bear a Cardholders name. These Cards may have a generic identifier, or in the case of Prepaid Cards
that are unembossed, the name field may be blank.
Non-Reloadable Card
A Prepaid Card that is funded with monetary value only once.
Non-Settled Advice
A text message available to Members that specifies the count and amount of Clearing Records
processed in Domestic Interchange.
Non-Standard Card
A Visa Card or Visa Electron Card that does not comply with the standard plastic card specifications in
the Visa Product Brand Standards and must:
Provide the designated level of utility promised to the Cardholder; and
Contain the physical elements and data components required to complete a Transaction.
Non-Visa Marks
Any Trademarks that are developed after 1 October 2007 by Visa Inc. or Visa Europe or any of their
Affiliates for use in respect of the Visa Products and Services or relating to the management, operation,
maintenance or promotion of or participation in, the Visa System, which are not Visa Marks or New
Visa Marks or confusingly similar to Visa Marks.
No-Show Transaction
A Transaction that a Hotel or a Car Rental Company completes, resulting from a Cardholder's apparent
failure to cancel or use a hotel or vehicle rental reservation.
D-26
Offline
An environment where Transactions may be completed without Online Authorization by an Issuer, its
Processor or Stand-In Processing and authentication or verification for Chip Transactions occurs using
parameters encoded in the Chip.

15 May 2013
Defined Terms
Offline Authorization
An Issuer-controlled process that allows an Authorization Request for a Chip Transaction to be
processed Offline in accordance with the Merchant's floor limit and the Issuer-defined Chip controls or
the Service Code on the Magnetic Stripe of the Card, as applicable, in a below-Floor Limit environment
without sending the request to the Issuer.
Offline Data Authentication Method
A process whereby a Chip Card is validated at the Point-of-Transaction, as specified in the Visa
Integrated Circuit Card Specifications.
Offline-Only
Capable of electronic data capture, but with no capability to obtain an Online Authorization.
A process used to verify the Cardholders identity by comparing the PIN entered at the Chip-Reading
Device to the PIN value contained in the Chip.
Online
An environment where authentication or verification occurs using an electronic communications
network other than voice.
Online Authorization
A method of requesting an Authorization Online.
Online-Capable
Capable of obtaining Online Authorization, but may be subject to standard Floor Limits.
Online Financial Processing
A process that combines:
The process of obtaining Authorization;
Clearing; and
Settlement, into a single Online Financial Transaction.

Online Financial Transaction
A Transaction that is authorized, cleared and settled in a single Online message.
Online Gambling Merchant
An Electronic Commerce Merchant that facilitates Online Gambling Transactions.
Online Gambling Transaction
An Electronic Commerce Transaction for the purchase of any form of gambling services over the
internet. Gambling services include the following:
Betting;
Lotteries;
Casino-style games;
Funding an account established by the Merchant on behalf of the Cardholder; and
Purchase of value for proprietary payment mechanisms, such as electronic gaming chips.
Online-Only
Operating to a Zero Floor Limit, with Online Authorization obtained for every Transaction.
For Chip Cards, a Card that requests Online Authorization for every Transaction, regardless of whether
the Transaction is initiated using the Chip or the Magnetic Stripe of the Card, and where an
Authorization cannot be obtained, requests a Decline Response.
15 May 2013

D-27
Defined Terms

A process used to verify the Cardholders identity by sending an encrypted PIN value to the Issuer for
validation in an Authorization Request.
Operating Certificate
The certificate supplied by each Member to Visa Europe pursuant to Part B of the Visa Europe Articles
of Association, Membership Regulations and Bylaws.
Original Credit
A Transaction initiated by a Member either directly or on behalf of its Merchant that results in a credit
to the Account Number of a Visa Card or a Visa Electron Card for a purpose other than refunding a
purchase.
Originating Member
An Issuer or an Acquirer that initiates an Original Credit.
PAReq
Effective from 15 March 2012, an Authentication Request sent from the Merchant Server Plug-In (MPI)
to the Access Control Server of an Issuer.
PARes
Effective from 15 March 2012, an Authentication Response sent from the Access Control Server of an
Issuer to the Merchant Server Plug-In (MPI).
Parking Transaction
A Transaction of 50 or less, or local currency equivalent, presented by a Merchant with a qualifying
Merchant Category Code, that is conducted in an Unattended Environment and for which there is no
Cardholder Verification.
An Authorization for an amount less than the amount requested by a Merchant for a Transaction on a
Prepaid Card.
Participant Member
Passenger Itinerary Data
The elements of the International Airline Transport Association long record (including passenger
name) as included in the TCR3 elements of the Clearing Record.
Passcode
Effective from 1 March 2012, a code entered by the Cardholder into the Electronic Consumer Device
and used by the Portable Payment Device to authenticate the Cardholder.
Payer Authentication Request (PAReq)
The message generated when the Merchant Plug-In has previously received a VERes message
confirming Cardholder participation in 3-D Secure. It is then sent from the Merchant Plug-In to the
Cardholder browser, which automatically forwards the request to the Access Control Server (ACS).
Payer Authentication Response (PARes)
The message generated and sent from the Issuers Access Control Server (ACS), which confirms or
denies Cardholder authentication. The ACS formats and digitally signs the Payer Authentication
Response (PARes), then returns it via the Cardholder browser to the MPI.
D-28

15 May 2013
Defined Terms
Payment Application
A software application contained within a Chip or payment data encoded on a Magnetic Stripe that
defines the parameters for processing a Transaction and meets the minimum requirements of the
relevant Visa Card Program and Visa Card Product.
Payment Services Directive (PSD)
The European Parliament and Council directive 2007/64/EC and any subsequent changes.
PCI Forensic Investigator (PFI)
A company or organisation that has been approved by the PCI Security Standards Council to conduct
forensic investigations into data compromise events that are suspected of exposing Cardholder data.
PCI SSC
Payment Card Industry Security Standards Council.
Permanent Establishment
A fixed place of business through which an Electronic Commerce Merchant or Mail/Phone Order
Merchant conducts its business, regardless of website or server locations.
Person
Any natural person, general partnership, limited partnership, limited liability company, limited liability
partnership, joint venture, firm, corporation, association, incorporated organization, unincorporated
organisation, trust or other enterprise, or any Governmental Authority.
Pickup Response
An Authorization Response where the Transaction is declined and confiscation of the Card is
requested.
PIN
A personal identification numeric code that is used to identify a Cardholder in an Authorization
Request.
PIN Entry Device (PED)
A device used for secure PIN entry and processing as defined in the Payment Card Industry PED Security
Requirements.
PIN-Preferring Chip Card
A Chip Card that is EMV-Compliant and VIS-Compliant containing a Visa Smart Payment, and a
Cardholder Verification Method List specifying a preference for a PIN-based Cardholder Verification
Method.
PIN Verification
A procedure used to verify Cardholder identity when a PIN is used in an Authorization Request.
PIN Verification Service
A service that Visa Europe provides to its Members for the verification of Cardholders' PINs
transmitted with Authorization Requests.
Plus ATM
An ATM that displays the Plus Symbol and not the Visa Brand Mark.
Plus Program
A program through which a Plus participant provides ATM services to Cardholders by acting as an
Issuer, an ATM Acquirer, or both.
15 May 2013

D-29
Defined Terms
Plus Program Participant Member

Plus Symbol
The Licensed Mark set out below meeting the specifications set out in the Visa Product Brand
Standards.
Plus System, Inc.

An entity that Visa U.S.A. Inc. has sub-licensed to administer the Plus Program in the United States and
certain other countries, in accordance with the affiliation agreements between that entity and the Visa
Enterprise.
Point-of-Transaction
For International Transactions, the physical location where a Merchant or an Acquirer (in a Face-toFace Environment) or an Unattended Acceptance Terminal (in an Unattended Environment)
completes a Transaction Receipt or a Transaction Record.
For Visa Europe Transactions, the physical location where a Merchant or an Acquirer (in a Face-toFace Environment or Semi-Attended Environment) or an Unattended Acceptance Terminal (in an
Unattended Environment) completes a Transaction Receipt or a Transaction Record.
Point-of-Transaction Balance Return
An Authorization Response in which an Issuer of Prepaid Cards provides the available balance for
participating Merchants to print on the Transaction Receipt.
A service that uses the Visa System to provide a Point-of-Transaction Balance Return.
Point-of-Transaction Capability
The capability of a Merchant, Acquirer or Unattended Acceptance Terminal to process electronic data,
obtain an Authorization and provide Transaction Receipt data.
Point-of-Transaction Terminal
A device used at the Point-of-Transaction that has a corresponding Point-of-Transaction Capability.
Portable Payment Device
Effective from 1 March 2012, a Portable Payment Device is a Proximity Payment Device that resides in
an Electronic Consumer Device.
POS Entry Mode
An Authorization or Online Financial Transaction field indicating the method used to obtain and
transmit the Cardholder information necessary to complete a Transaction, such as, manual key entry,
Magnetic Stripe read or Chip read.
D-30

15 May 2013
Defined Terms
Positive Cardholder Authorization Service

A set of risk control services, as specified in the Visa Europe System Manuals for those using the Visa
Europe Authorization Service and the Visa Europe Clearing and Settlement Service and the VisaNet
Manuals for those using the V.I.P. System and BASE II, that allows an Issuer to specify Transaction
processing controls for Authorization Requests. These controls:
Vary according to Merchant type and Cardholder risk level;
Determine the Transactions to forward to the Issuer; and
Determine the Authorization services provided to the Issuer.

Post-Issuance Application Change
A method that enables an Issuer to modify or block an application already residing on a Chip.
Post-Issuance Application Load
A method that enables an Issuer to add an application or service to the contents of a Chip without
reissuing a Card.
Post-Issuance Updates
A method that enables an Issuer to update information stored in a Chip without reissuing the Card.
There are two types of Post-Issuance Updates:
Post-Issuance Application Change; and
Post-Issuance Application Load.

Prepaid Account
An account established by an Issuer, with previously deposited, authorized or transferred funds, which
is decreased by purchase Transactions, Cash Disbursements or account fees.
Prepaid Card
A Card used to access funds in a Prepaid Account or a Card where monetary value is stored on a
Chip.
Prepaid Card Transaction
The act between a Cardholder using a Prepaid Card and a Merchant or an Acquirer resulting in a
Prepaid Partner
A Customer, Member, Merchant or third party (excluding co-brand partners, Approved
Manufacturers, Fulfilment Vendors and Third Party Personalizers) that has a contract with an Acquirer
to sell, activate and/or perform Load Transaction processing of Prepaid Cards.
Presentment
A Clearing Record that an Acquirer presents to an Issuer through Interchange, either initially (a first
Presentment) or after a Chargeback (a Representment).
Principal Member
Priority Check-out Agreement
A written agreement that, when bearing a Cardholder's signature, authorizes the Hotel, the Cruise Line
or the Car Rental Company participating in the Priority Check-out Service to deposit a Transaction
Receipt, without the Cardholder's signature and with or without the Cardholder having prior knowledge
of the total amount due to the Merchant, for the goods and services specified in that agreement.
15 May 2013

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Defined Terms
Priority Check-out Contract

A contract entered into between an Acquirer and a Merchant enabling the Merchant to provide Priority
Check-out Service.
A service provided by Visa Europe to its Members and which may be provided by Hotels, Cruise Lines
and Car Rental Companies to Cardholders by both parties signing a completed Priority Check-out
Agreement, that allows a Cardholder to authorize the use of its Card for payment for goods and
services in accordance with that Priority Check-out Agreement.
Priority Check-out Transaction
A Transaction carried out pursuant to a Priority Check-out Agreement.
Private Agreement
A bilateral agreement between Members pertaining to the process of obtaining an Authorization or
Clearing and Settlement of Domestic Transactions.
Private Keys
The secret portion of the cryptographic method used for verification during a Transaction.
Privately Contracted Agreement
An agreement between an Issuer of Visa Drive Cards that are extra Cards and a Merchant that is not
part of a Closed Loop, under which the Merchant agrees to accept Visa Drive Cards that are extra
Cards and process those Visa Drive Card-related Transactions under the same conditions
(regulations) as set out in the Visa Europe Operating Regulations for Visa Commercial Cards.
Processing Date
For Transactions processed through the Visa System, the Processing Date means the date (based on
Greenwich Mean Time) on which Interchange data submitted by a Member to a Visa Interchange
Center is processed for Settlement by that Visa Interchange Center. For Transactions processed
through Single Message System, the Processing Date means the date on which Interchange data
submitted by a Member to the V.I.P. System or the Visa Europe Authorization Service is processed for
Settlement by the Visa System and for these Transactions, the Processing Date is indicated by the
Settlement Date field in the online message.
Processor
A Person, who is not a Customer or a Member, that stores, processes or transmits Cardholder or
Transaction data for Visa Europe, Members or other sub-licensees of Visa Europe and/or
Merchants.
Product Name
A name for goods or services offered by a Member to a Cardholder, for example, Visa Gold Card.
Product Net Settlement
A Settlement service participated in by some or all Members to settle Transactions for a common,
specified Visa Products and Services that requires separate reporting and funds movement.
Proprietary Card
A Card that does not bear the Visa Brand Mark, Visa Brand Mark with the Electron Identifier or V PAY
Brand Mark, but may bear a Plus Symbol.
Proximity Payment
A Transaction conducted over an approved wireless interface in a Card Present Environment.
Proximity Payment Device
A Card that makes a Proximity Payment.
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15 May 2013
Defined Terms
Public Keys
The non-secret portion of the cryptographic method used for verification during a Transaction.
Quasi-Cash Transaction
A Transaction representing a Merchant's sale of items that are directly convertible to cash.
Receiving Member
A Member receiving a Transaction through Interchange.
Recipient Member
An Issuer that receives an Original Credit.
Recurring Electronic Commerce Transaction
Multiple Electronic Commerce Transactions processed pursuant to a Recurring Transaction
Agreement.
Recurring Services Merchant
A Merchant that provides services of an ongoing nature to a Cardholder and completes Recurring
Transactions to bill the Cardholder for these services.
Multiple Transactions processed pursuant to a Recurring Transaction Agreement.
Recurring Transaction Agreement
An agreement between a Cardholder and a Merchant to purchase goods or services through multiple
Transactions.
Reference Card
An item, which is not a standard plastic card, containing relevant account information, such as an
Account Number and expiry date, that is provided to a Virtual Account Holder.
Reference Exchange Rate
For the purposes of the Payment Services Directive (PSD) the Reference Exchange Rate shall be the
Currency Conversion Rate. See also Currency Conversion Rate.
Referral Rate
The number of Referral Responses stated as a percentage of all Authorization Requests processed by
an Issuer, excluding those processed by Stand-In Processing, set out in Visa Europe Operating
Regulations, Volume IGeneral Rules, Table 3-3.
Referral Response
An Authorization Response where the Merchant or Acquirer is instructed to contact the Issuer for
further instructions before completing the Transaction.
Refund Claim Number
A number that the Global Refund Service provides to a purchaser of Travelers Cheques to verify that
he/she qualifies for a refund of lost or stolen Travelers Cheques.
Regional Card Recovery File
A regional electronic version of the Card Recovery Bulletin that is distributed to Members via Visa
Europe Clearing and Settlement Service and BASE II.
Reloadable Card
A Prepaid Card that may be funded with monetary value more than once.
15 May 2013

D-33
Defined Terms
Representment
A Clearing Record that an Acquirer presents to an Issuer through Interchange after a Chargeback.
Restricted Card
A Card on which the Issuer has imposed restrictions on use.
Retail Merchant
A Merchant that is not one of the following:
Mail/Phone Order Merchant;
Recurring Services Merchant; or
Electronic Commerce Merchant.

Retail Transaction
A Transaction at a Merchant Outlet of a Retail Merchant.
Retrieval Request
An Issuer's request for a Transaction Receipt, which could include the original, a paper copy or
facsimile, or an electronic version thereof.
Reversal
A Deferred Clearing Transaction or an Online Financial Transaction used to negate or cancel a
Transaction that has been sent through Interchange in error.
Sales Draft
A paper record evidencing the purchase of goods or services by a Cardholder from a Merchant using a
Visa Card.
Screen Image
A Reference Card for a Virtual Account that appears solely on the Virtual Account Holders screen.
Scrip
A two part paper receipt that is redeemable at a Merchant Outlet for goods, services or cash.
Secure Electronic Commerce Rate
An Interchange Reimbursement Fee paid for International Transactions that are Secure Electronic
An Electronic Commerce Transaction that has been authenticated using an Authentication Method.
Secure Sockets Layer (SSL)
A protocol that uses Public Key encryption for the secure processing of Transactions over the internet
and other networks.
Semi-Attended Environment
Card or Proximity Payment Device is present;
Cardholder is present;
Cardholder completes the Transaction and, if required, an individual representing the

Merchant or Acquirer assists the Cardholder to complete the Transaction.
Sender
A Cardholder sending money via Visa Personal Payments.
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15 May 2013
Defined Terms
Sending Member
A Member entering a Transaction into Interchange.
Service Code
A valid sequence of digits that is encoded on a Magnetic Stripe and replicated on the Magnetic Stripe
Image in a Chip that identifies the circumstances under which the Card is valid and defines
requirements for processing a Transaction with the Card.
Service Provider Member
An Issuer participating in the Visa Personal Payments Service.
Settlement
The reporting of Settlement Amounts owed by one Customer or Member to another, or to Visa Inc. or
to Visa Europe, as a result of Clearing.
Settlement Amount
The daily net amount expressed in a Member's Settlement Currency resulting from Clearing. These
amounts include Transaction and Fee Collection Transaction totals, expressed in a Member's
Settlement Currency.
Settlement Bank
A bank, including a Correspondent Bank or an Intermediary Bank, that is:
Located in the country where the Settlement Currency of a Member is the local currency; and
Authorized to execute Settlement of Interchange on behalf of the Member or the Member's

bank.
Settlement Currency
A currency used for Settlement as specified in the Visa Europe System Manuals for those using the Visa
Europe Clearing and Settlement Service and the VisaNet Manuals for those using BASE II.
Settlement Date
The date on which Visa Inc. initiates the transfer of Settlement Amounts for Settlement.
Settlement Obligation
The obligations of a Customer or a Member or Visa Inc. to pay a Settlement Amount owed to another
Customer or Member or to Visa Inc.
Settlement Service
A service that allows Members to consolidate the Settlement functions of the Visa Inc. Systems into
one centralized function and benefit from flexible reporting options, as specified in the VisaNet
Settlement Services (VSS) Users Guide, Volumes 1 and 2.
A service that processes Online Financial Transactions and Deferred Clearing Transactions through a
single interface to the Visa System using the V.I.P. System or the Visa Europe Authorization Service (as
agreed between the Member and Visa Europe) for purchases and ATM Transactions.
An electronically-read authorized Transaction of an amount that does not exceed the limits for a
Transaction as specified in Table 5-5, Country-Level Transaction Limits for Small Ticket Transactions and
that is presented by a Merchant with a qualifying Merchant Category Code and conducted in a Faceto-Face Environment or a Semi-Attended Environment.
Specialised Vehicle
A rental vehicle of a higher quality than those in the main fleet of a Car Rental Company's, the total
number of such vehicles not constituting more than five per cent of the Merchant's total rental fleet.
15 May 2013

D-35
Defined Terms
Specialised Vehicle Reservation Service

A service offered by Car Rental Companies in the U.S.A., to Cardholders of a Visa Card or a Visa
Electron Card whereby that Cardholder may use its Visa Card or Visa Electron Card to reserve
Specialised Vehicles.
Sponsored Merchant
A business that contracts with an Internet Payment Service Provider for that Internet Payment Service
Provider to (a) conduct the sale of that business' goods and/or services electronically over the internet
and (b) provide payment services for those goods and/or services, in each case on that business'
behalf.
Standard Rate
The default Interchange Reimbursement Fee set by Visa Inc. for International Transactions and Visa
Inc. Transactions, and by Visa Europe for Visa Europe Transactions.
Stand-In Processing
The VisaNet component that provides services for obtaining Authorization on behalf of an Issuer when
the Positive Cardholder Authorization System is used or when the Issuer or its Visa System Processor
is unavailable.
Stand-In Processing Account
An Issuer-supplied valid Account Number (established and activated in the Issuers system) that is
maintained at Visa Global Customer Care Service Sites for the purpose of enabling the issue of an
Emergency Replacement Card, embossed and encoded with this Account Number, in circumstances
when the Issuer is not available to provide a new Account Number and an Emergency Replacement
Card with the Account Number is issued as part of the Global Customer Assistance Services.
Status Check Authorization
An Authorization Request by a Merchant deploying an Automated Fuel Dispenser using a currency unit
of one (1), to reserve the amount from the funds that are available to the Cardholders account, for
which the unit currency of one (1) represents. If the Merchant receives an Approval Response via the
Visa System, the Transaction can be completed using the Card.
Stop Service
A file in which an Issuer lists cancelled Recurring Transactions to prevent processing by an Acquirer.
The Stop Service is used in conjunction with the Visa Account Updater.
Substitute Transaction Receipt
A paper form or record that is not a Sales Draft and that a Customer or a Member or a Merchant
provides in response to a Retrieval Request.
Summary of Interchange Entries
Data required to accompany Domestic Interchange processed under a Private Agreement.
D-36
T&E Document
A photocopy of all documents pertaining to a Transaction relating to travel and entertainment (T&E)
originating from a Car Rental Company, Hotel or Cruise Line, including the following as applicable:
Transaction Receipt;
Car rental agreement;
Guest Folio (if created);
Imprint (if obtained); or
Cardholder signature (if obtained).

15 May 2013
Defined Terms
T&E Merchant
An Airline, Car Rental Company, Hotel or Cruise Line whose primary function is to provide travelrelated services. A travel agency (excluding one that is primarily engaged in the sale of transportation
or travel-related arrangement services by Mail/Phone Order) is a T&E Merchant to the extent that it
acts as the agent of an Airline, a Car Rental Company, a Cruise Line or a Hotel.
T&E Transaction
A Transaction at a T&E Merchant Outlet.
Tactile Brand Mark
A raised surface element on a Card that surrounds either the Visa Brand Mark or the V PAY Brand
Mark, as set out in the Visa Product Brand Standards.
Telephone Service Transaction
A Transaction in which a Cardholder uses a Card to purchase a telephone call.
Terminal Risk Management
A process performed by a Chip-Reading Device to protect a Member from fraud by:
Initiating Issuer Authorization Online for above-Floor Limit Transactions;
Ensuring random processing Online for below-Floor Limit Transactions; and
Performing Transaction velocity checking.

Territory
Andorra, Austria, Bear Island, Belgium, Bulgaria, Channel Islands, Cyprus, Czech Republic, Denmark,
Estonia, Faeroe Island, Finland, France (including its "DOM-TOMs"), Germany, Gibraltar, Greece,
Greenland, Hungary, Iceland, Ireland, Isle of Man, Israel, Italy, Latvia, Liechtenstein, Lithuania,
Luxembourg, Malta, Monaco, the Netherlands, Norway, Poland, Portugal, Romania, San Marino,
Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Vatican City, the United Kingdom, including the
territories and possessions thereof, and any other jurisdiction which becomes a full member state of
the European Union, and including any military bases, embassies or diplomatic consulates of the
foregoing jurisdictions which are located outside of the Territory and excluding any military bases,
embassies or diplomatic consulates located in the Territory of those jurisdictions which are located
outside of the Territory.
Third Party Instant Card Personalizer
A third party that is registered by an Issuer with Visa Europe to perform instant Card personalization
and issuance for that Issuer.
Third-Party Personalizer
A third party that Visa Europe certifies or approves to personalize Cards for Issuers.
Timeshare Merchant
A Merchant that manages the sales, rentals or other uses of condominiums, holiday homes, holiday
clubs or apartments known as timeshares and does not provide full-service lodging (for example,
lodgings offering room service).
Tracing Data
In a Single Message System message, the transmission date and time, systems trace audit number,
retrieval reference number, Transaction Identifier and identity of the Acquirer.
Trademark
Trademarks, trade names, corporate names, business names, trade styles, get up, trade dress, product
and service names, words, symbols, devices, service marks, logos, taglines, sounds, combinations
thereof, other source or business identifiers and general intangibles of like nature, together with
goodwill associated therewith, whether registered or unregistered, arising under the laws of any
jurisdiction, and registrations and applications for registration with respect to any of the foregoing.
15 May 2013

D-37
Defined Terms
Transaction
The act between a Cardholder and a Merchant or an Acquirer that results in a Transaction Receipt.
Transaction Amount
The monetary value of a Transaction.
Transaction Country
The country where a Merchant Outlet is located, regardless of the Cardholder's location when a
Transaction occurs. For Transactions completed aboard an aircraft or a Cruise Line vessel, the
Transaction Country is where the Merchant deposits the Transaction Receipt.
The currency in which a Transaction is originally completed.
Transaction Date
The date on which a Transaction between a Cardholder and a Merchant or an Acquirer occurs, except
where otherwise specified in the Visa Europe Operating Regulations.
Transaction Identifier
A unique value that the Visa System assigns to each Transaction to maintain an audit trail throughout
the life cycle of the Transaction and all related transactions.
Transaction Indicator
A value assigned to each Transaction by the Acquirer, and sent to the Issuer as part of the
Authorization Request, to indicate the type of Transaction.
Transaction Information
Information necessary for processing Transactions as specified in the Payment Card Industry Data
Security Standards.
Transaction Receipt
An electronic or paper record of a Transaction (or a copy), generated at the Point-of-Transaction, with
one copy retained by the Acquirer or Merchant and, at the option of the Cardholder, one copy retained
by the Cardholder.
Transaction Record
A paper record evidencing that a Transaction has taken place, which is produced by a Point-ofTransaction Terminal and retained by the Acquirer or Merchant.
Transitional Incentive for Terminalisation Fee
A fee charged to Issuers of Visa Purchasing Cards to support the implementation of the Transitional
Incentive for Terminalization Program.
Transitional Incentive for Terminalization Program
A program inside the Territory to encourage Acquirers to install Point-of-Transaction Terminals at
Merchant Outlets.
Travelers Cheque
Travelers cheques bearing a Visa Mark issued by Members under the Travelers Cheque Program.
Travelers Cheque Program
The program of the issuance of Travelers Cheques operated by Visa Europe in accordance with the Visa
International Travelers Cheque Operating Regulations.
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15 May 2013
Defined Terms
Unable-to-Authenticate Response
Effective until 14 March 2012, a message from an Issuer who uses 3-D Secure in response to an
Authentication Request from a Merchant who uses 3-D Secure indicating that the participating Issuer
is unable to authenticate the Cardholder for reasons other than those that result in an Authentication
Denial.
Effective from 15 March 2012, a message from an Issuer who uses 3-D Secure in response to an
Authentication Request indicating that the Issuer is unable to authenticate the Cardholder for reasons
other than those that result in an Authentication Denial.
A Cardholder-operated device that reads, captures and transmits Card information in an environment
where there is no individual representing the Merchant or the Acquirer present to complete the
Transaction.
Unattended Environment
Card is present;
Cardholder is present;
Cardholder completes the Transaction directly at an Unattended Acceptance Terminal; and
Authorization, if required, is obtained electronically.

Unload Transaction
A Transaction where monetary value is removed from a Reloadable Card and transferred to another
account held by the same financial institution.
Unrecognized Service Code
A Service Code that cannot be recognized by a Magnetic Stripe Terminal or Chip-Reading Device.
Value Date
The date on which the Settlement Amount is transferred from the party making the payment to the
party receiving the payment.
V Distribution Program
A program through which a Member provides payment services to V Distribution Program Distributors
and Visa Distribution Program Cardholders by acting as a V Distribution Program Issuer, Acquirer, or
both.
V Distribution Program Card
An enhanced Visa Business Card or Visa Purchasing Card that targets retailers for the payment for
goods and services in a business-to-business context.
V Distribution Program Distributor
A commercial entity that accepts the V Distribution Program Card as payment for goods and services.
V Distribution Program Issuer
A Member that participates in the V Distribution Program and whose name appears on a V Distribution
Program Card as the Issuer.
Vehicle-Specific Fleet Card
A Card which is enhanced to contain and provide data in relation to a specific vehicle to allow fleet
management.
15 May 2013

D-39
Defined Terms
Vending Transaction
A Transaction equal to or less than the Proximity Payment limit as set by Visa Europe and which may
be amended from time to time, or local currency equivalent, presented by a Merchant with a qualified
Merchant Category Code, that is conducted in an Unattended Environment and for which there is no
Cardholder Verification.
VERes
Effective from 15 March 2012, a response message type that indicates whether a Card is enrolled in or
eligible for 3-D Secure and if a Transaction can be authenticated in 3-D Secure.
Verified by Visa
Effective until 14 March 2012, an Authentication Method based on 3-D Secure.
Effective from 15 March 2012, an Authentication Method based on the 3-D Secure Specification.
The Licensed Mark set out below meeting the specifications set out in the Visa Product Brand Standards
and used to denote compliance with Verified by Visa.
V.I.P. System
The VisaNet Integrated Payment System (V.I.P. System), comprised of BASE I and the Single Message
System used for single message authorization in connection with financial transaction processing.
Virtual Account
An account, established primarily for completing Electronic Commerce Transactions, for which no
Card is issued.
Virtual Account Holder
A Person to whom a Virtual Account is issued or who is authorized to use a Virtual Account.
Visa Account Updater
A file of Account Numbers, used in conjunction with the Stop Service, for which the Issuer has listed all
changed primary Account Number or expiry date details.
Visa Account Updater and Stop Service
A combined service incorporating both the Visa Account Updater and the Stop Service.
Visa Alerts
A service provided by an Issuer, participating in a Visa Alerts Service, to their Cardholders that enables
their Cardholders to receive Alerts.
Visa Alerts Service
The Alert processing service provided by Visa Europe to its Issuers consisting of the Visa Alerts Full
Service or Visa Alerts Data Feed Service.
Visa Alerts Full Service
The service offered by Visa Europe to its Issuers where Visa Europe is responsible for both the
generation and delivery of Alerts.
D-40

15 May 2013
Defined Terms
Visa Alerts Data Feed Service

The service offered by Visa Europe to its Issuers where Visa Europe is responsible for the generation of
Alert data and the Issuer is responsible for the delivery of the Alerts.
Visa-approved Online Card Authentication Cryptogram
A cryptographic validation of the legitimacy of the Card and of the information set out in an
Authorization Request using a Cryptogram conforming to the technical specifications set by
Visa Inc.
Visa Brand Mark
Standards.
Visa Brand Mark with the Electron Identifier

Standards.
Visa Brand Mark with the Vale Identifier

Standards.
Visa Brand Name

The name Visa.
Visa Business Card
A Card that is offered to small businesses, excluding a V Distribution Program Card.
Visa Business Electron Card
A Visa Electron Card that is offered to small businesses.
Visa Card
A Card that is one of the following:
Visa Classic Card;
Visa Commercial Card;
Visa Gold Card;
Visa Infinite Card;
Visa Platinum Card;
Visa Premier Card; and
Visa Signature Card.

Visa Card Product
Both the Product Name for a Card and its associated service features through which a Member
provides payment services to Cardholders.
15 May 2013

D-41
Defined Terms
Visa Card Program

A program through which a Member provides payment services to Cardholders or Merchants by acting
as an Issuer, an Acquirer, or both.
Visa Central Travel Account (VCTA)
A centrally billed Virtual Account for business expenses that is used to pay, monitor and control air and
rail travel.
Visa Classic Card
A Product Name for a general-purpose Card.
Visa Commercial Card Interchange Reimbursement Fee
An Interchange Reimbursement fee that applies to Visa Europe Transactions using a Visa Commercial
Card as specified in Visa Europe Operating Regulations, Volume IGeneral Rules, Section 8.6.F.
A product family of Cards intended for business expense use that comprises the following:
Visa Business Card;
Visa Business Electron Card;
Visa Corporate Card;
Visa Purchasing Card;
V Distribution Program Card; and
Vehicle-Specific Fleet Card.

Visa Commercial Format
The format, as defined by Visa Europe, that Issuers use for importing data into the Visa Information
Management Services and the Visa IntelliLink Spend Management Services.
Visa Corporate Card
A Card offered to mid-to-large size companies that is used to manage employee business travel and
entertainment expenses.
Visa Directory Server
Key infrastructure component required to enable 3-D Secure. It accepts Merchants requests for
verification of Cardholder participation, processes these requests and provides responses.
Visa Drive Card
A Credit Card, a Deferred Debit Card or a Charge Card that is used for the purchase of fuel and vehicle
maintenance services and issued under the Visa Drive Card Program as one of the following Visa
Commercial Cards:
Visa Business Card;
Visa Corporate Card; or
Visa Purchasing Card.

Visa Drive Card Program
A program through which a Visa Drive Card is issued to either a Cardholder or for a specified vehicle
as one of the following:
Standard Card, for use within a Closed Loop;
Extra Card, for use within a Closed Loop and where the Issuer has one or more Privately
Contracted Agreements associated to that Card; or
Open Card, for use both within and outside of a Closed Loop.
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15 May 2013
Defined Terms
Visa Easy Payment Service Transaction

An electronically-read authorized Transaction of an amount that does not exceed the limit for a
Transaction as specified in Table 5-5, Country-Level Transaction Limits for Small Ticket Transactions and
that is presented by a Merchant with a qualifying Merchant Category Code and conducted in a Faceto-Face Environment.
Visa Easy Payment Service Transactions that are International Transactions are subject to rules
governing Small Ticket Transactions.
Visa Easy Payment Service Transactions cannot be Visa Europe Transactions.
Visa Electron Card
A Card that is not embossed and Transactions that use such Cards must always be submitted for
Authorization.
Visa Electron Merchant
A Merchant that:
Displays the Visa Brand Mark with the Electron Identifier; and
Has a Zero Floor Limit or has a terminal capable of reading and acting upon the Service Code
in the Magnetic Stripe, or instructions for an Online Authorization Request from a Chip.
Visa Electron Payment Application
A software application contained within a Chip or payment data encoded on a Magnetic Stripe that
defines the parameters for processing a Transaction using a Visa Electron Card.
Visa Electron Program
A program through which a Member provides payment services to Visa Electron Merchants and
Cardholders of Visa Electron Cards by acting as an Issuer of Visa Electron Cards, an Acquirer of Visa
Electron Cards, or both.
Visa Electron Symbol
A Mark consisting of the name Electron above a curved graphic element.
Visa Electron Transaction
A Transaction completed with a Visa Electron Card at an ATM or Visa Electron Merchant.
Visa EMV Public Keys
The Public Keys issued to validate Digital Certificates issued by the Visa Inc. EMV Certification
Authority.
Visa Enterprise
The worldwide enterprise comprised of Visa Inc. and its Affiliates and Visa Europe and its Affiliates,
providing products and services that include authorizing, processing, clearing and settling of financial
transactions and management and processing of information in connection with financial payments
under any Visa Marks or using the Visa System.
Visa Europe
The company, Visa Europe Limited, registered in England and Wales with its registered address at One
Sheldon Square, London W2 6TT with company number 5139966.
Visa Europe Authorization Service
The system for Authorization processing of dual-message Transactions, and Authorization and
Clearing processing of financial Transactions, operated by Visa Europe.
15 May 2013

D-43
Defined Terms
Visa Europe Card Not Present Interchange Reimbursement Fee

An Interchange Reimbursement Fee for any Visa Europe Transaction using a Card (excluding Visa
Commercial Cards and Cards bearing the V PAY Brand Mark) that meets the requirements set out in
Visa Europe Operating Regulations, Volume IGeneral Rules, Section 8.6.E.7.
The system and services for Clearing and Settlement, developed, owned and operated by Visa
Europe.
Visa Europe Competitor
Any Person which (a) owns or controls a payment card system or is directly or indirectly owned or
controlled by an entity that owns or controls a payment card system; and (b) such entity poses a
substantial risk of disloyal competition in favour of such other payment card system, to the detriment
of Visa Europe inside the Territory.
Visa Europe Cross-Border Acquiring Program
A program that allows a participating Acquirer, with their principal location based in one country, in the
Territory to Acquire Transactions in another country within the Territory.
Visa Europe Cross-Border Issuing Program
A program that allows a participating Issuer, with their principal location based in one country, in the
Territory to issue Visa Cards and/or Visa Electron Cards to Cardholders based in another country
within the Territory.
Visa Europe CVV2 Card Not Present Interchange Reimbursement Fee
Visa Europe Electronic Authorized Interchange Reimbursement Fee
Visa Europe Electronic Commerce Interchange Reimbursement Fee
Visa Europe Electronic Data Capture Interchange Reimbursement Fee
Visa Europe EMV Interchange Reimbursement Fee
Visa Europe Non-Electronic Interchange Reimbursement Fee
Commercial Cards and Cards bearing the V PAY Brand Mark) that does not meet the requirements for
any of the following fees:
Airline Interchange Reimbursement Fee;
Visa Europe Card Not Present Interchange Reimbursement Fee;
Visa Europe CVV2 Card Not Present Interchange Reimbursement Fee;
D-44

15 May 2013
Defined Terms
Visa Europe Electronic Authorized Interchange Reimbursement Fee;

Visa Europe Electronic Data Capture Interchange Reimbursement Fee;
Visa Europe Electronic Commerce Interchange Reimbursement Fee;
Visa Europe EMV Interchange Reimbursement Fee; and
Visa Europe Recurring Transaction Interchange Reimbursement Fee,

as specified in Visa Europe Operating Regulations, Volume IGeneral Rules, Section 8.6.E.2.
Visa Europe Operating Regulations (VEOR)

The operating rules and regulations applicable to Visa Europe and its Members, as promulgated by
Visa Europe from time to time.
Visa Europe Proximity Payment Interchange Reimbursement Fee
An Interchange Reimbursement Fee charged for any Proximity Payment that is a Visa Europe
Transaction using a Card (excluding Visa Commercial Cards and Cards bearing the V PAY Brand Mark)
that meets the requirements set out in Visa Europe Operating Regulations, Volume IGeneral Rules,
Section 8.6.E.10.
Visa Europe Recurring Transaction Interchange Reimbursement Fee
An Interchange Reimbursement Fee charged for any Recurring Transaction that is a Visa Europe
Transaction using a Card (excluding Visa Commercial Cards and Cards bearing the V PAY Brand Mark)
that meets the requirements set out in Visa Europe Operating Regulations, Volume IGeneral Rules,
Section 8.6.E.8.
Visa Europe Settlement Service
A service that allows Members to consolidate the Settlement functions of the Visa Europe Systems into
one centralised function and benefit from flexible reporting options, as specified in the Visa Europe
System Manuals.
Visa Europe System
Systems operated by Visa Europe or its Affiliates in the provision of services to Visa Inc., Customers or
Members.
A Transaction where the Issuer of the Card used is a Member, and the Merchant Outlet or ATM where
the Card is used is located in the Territory. For Transactions completed aboard any passenger transport
vehicle such as an aircraft or a cruise line vessel, a Transaction shall be considered a Visa Europe
Transaction when the Merchant deposits the Transaction Receipt in the Territory.
Visa Extended Access Server
The network interface point to the Visa System, and any associated hardware and software, provided
by Visa Europe to its Members and Visa System Processors for Transaction and data routing and
processing.
Visa Flag Symbol
The Licensed Mark set out below meeting the specifications set out in the Visa International Card and
Marks Specifications.
Visa Global ATM Program

A Global Program where an ATM participant provides Cash Disbursement services to Cardholders by
acting as an Issuer, an ATM Acquirer, or both, as set out in the Visa Global ATM Member Guide.
15 May 2013

D-45
Defined Terms
Visa Global Customer Care Service Sites

24-hour-a-day, 7-day-a-week centres that Visa Inc. maintains from which a Cardholder can obtain
both information and certain types of emergency assistance.
Visa Gold Card
A Product Name for a general-purpose Card known as the Visa Gold Card.
Visa Higher Priority Payment Application
The Payment Application with the highest priority on a multi-application Card.
Visa Hotel and Cruise Line Services
Services that a Hotel or Cruise Line may provide to Cardholders.
Visa Inc.
The corporation, Visa Inc., organised and existing under the laws of the State of Delaware, United
States of America with a principal place of business at 900 Metro Centre Boulevard, Foster City,
California 94404.
Visa Inc. Competitor
Any Person which (a) owns or controls a payment card system or is directly or indirectly owned or
controlled by an entity that owns or controls a payment card system; and (b) such entity poses a
substantial risk of disloyal competition in favour of such other payment card system, to the detriment
of Visa Inc. outside the Territory.
Visa Inc. CRB Listing Region
Respectively each of the five Visa Inc. regions existing outside the Territory, which consist of:
Central and Eastern Europe, Middle East and Africa;
Asia-Pacific;
Canada;
Visa USA Inc.; and
Latin America and Caribbean.

Visa Inc. EMV Certification Authority
The entity that issues and manages Issuer Public Key Certificates in accordance with Visa Inc.specified requirements for Visa Payment Applications bearing a Visa Mark and that are EMVCompliant.
Visa Inc. Operating Regulations (VIOR)
The operating rules and regulations applicable to Visa Inc. and its Customers, as promulgated by Visa
Inc. from time to time.
Visa Inc. Systems
Systems operated by Visa Inc. or its Affiliates in the provision of services to Visa Europe, Customers or
Members.
Visa Inc. Transaction
A Transaction where the issuer of the Card used is a Customer, and the Merchant Outlet or ATM where
the Card is used is located outside the Territory. For Transactions completed aboard any passenger
transport vehicle such as an aircraft or a cruise line vessel, a Transaction shall be considered a Visa Inc.
Transaction when the Merchant deposits the Transaction Receipt outside of the Territory.
Visa Infinite Card
A Product Name for a Card that has attributes exceeding those of a Visa Gold Card and a Visa Platinum
Card and that is known as the Visa Infinite Card.
D-46

15 May 2013
Defined Terms
Visa Infinite Exclusive Privileges

A Merchant-partner program with exclusive offers for Cardholders of Visa Infinite Cards.
Visa Information Management Services
The optional services provided by Visa Europe to enhance reporting and data gathering under the Visa
Information Management Services Terms and Conditions and the Visa Information Management
Services Terms of Use.
Visa Integrated Billing Statement
A monthly report provided by Visa Europe to its Members that details charges assessed to Customers
or Members. Items appearing on this report are collected using the Fee Collection Transaction reason
code 5010.
Visa IntelliLink Spend Management
The optional service provided by Visa Europe, to its Members to access and manage multi-program
data, reports, statements, and expense management relating to Visa Commercial Cards under the Visa
Europe IntelliLink Spend Management Services Participation Agreement and the Visa Europe IntelliLink
Spend Management Terms of Use.
Visa Interchange Center
The Visa Europe facility that operates the Visa data processing systems and support networks.
Visa Interchange Directory
A directory established and maintained by Visa Inc. setting out contact information for Members and
Processors.
Visa Lower Priority Payment Application
The Payment Application(s) with a lower priority on a multi-application Card.
Visa Marks
Trademarks incorporating the term Visa and all Trademarks owned or used by Visa Inc. or any of its
Affiliates or Visa Europe or any of its Affiliates at 1 October 2007, as amended from time to time to
include New Visa Marks, and that are licensed by Visa Inc. to its Customers and to Visa Europe.
Visa Multichoice Card
A Chip Card that includes a combination of two or more Payment Applications on the same account,
with one Payment Application encoded as a Visa Higher Priority Payment Application.
VisaNet
The systems and services owned by Visa Inc. (as may be modified or enhanced from time to time),
including the V.I.P. System, BASE II and Visa Europe Authorization Service, and related components,
through which Online Financial Processing, Authorization, Clearing and Settlement services are
delivered to Customers and Members from time to time.
Visa Personal Payments
A money transfer service offered by an Issuer to its Cardholders, enabling Cardholders to transfer funds
from one Cardholder's account to another Cardholder's account using the Visa Personal Payments
Service.
Visa Personal Payments Mobile Application
A mobile application providing Cardholders with access to Visa Personal Payments.
Visa Personal Payments Service
The service provided by Visa Europe to its Issuers, which provides the money transfer processing for
Visa Personal Payments.
15 May 2013

D-47
Defined Terms
Visa Personal Payments Transfer

A funds transfer that consists of two interdependent Transactions:
The Account Funding Transaction (AFT)the debit Transaction in the funds transfer; and
Original Credit (OC)the credit Transaction in the funds transfer.

Visa Platinum Card
A Product Name for a Card that has attributes equal to or exceeding those of a Visa Gold Card.
Visa/Plus ATM
An ATM that:
Displays the Visa Brand Mark and the Plus Symbol; and
May also display the Visa Brand Mark with the Electron Identifier.
Visa Premier Card
A Product Name for a general-purpose Card known as the Visa Premier Card.
A processing service that enables Settlement, through the Visa System, of funds associated with a Load
Transaction to a Prepaid Card at a Prepaid Partner.
Visa Products and Services
Products and/or services of the Visa Enterprise relating to financial services, payments, related
information technology and information processing services, including credit Cards and debit Cards
and Authorization, processing, Clearing and Settlement services marketed, offered, provided, sold or
distributed in connection with the Visa Enterprise.
A Card offered to mid-to-large size companies that is used to manage commercial purchases,
excluding Visa Corporate Cards and V Distribution Program Cards.
Visa-Recognised Payment Authentication Method
The Visa Secure Electronic Commerce methods that are approved by Visa Europe and that a Member
must use within the Interchange domain. Currently these are:
Chip Electronic Commerce as defined in the Chip Electronic Commerce Specifications

Version 1.0, using the Chip Authentication Cryptogram to replace the Cardholder
signature; and
Verified by Visa (VbV).

Visa Secure Electronic Commerce
A payment service that provides payment information security over the internet and other networks
for Cardholders using a Card and Cardholder Access Device to conduct an Electronic Commerce
Transaction.
Visa Signature Card
A Product Name for a Card that has attributes exceeding those of a Visa Gold Card and Visa Platinum
Card and that is known as the Visa Signature Card.
Visa SimplyOne Card
A Chip Card that includes a combination of a Visa Higher Priority Payment Application and a Visa
Lower Priority Payment Application, including duplications of application instances. Allowed Payment
Applications are debit, credit, prepaid and charge card (UK only). A Visa SimplyOne Card can be a Visa
D-48

15 May 2013
Defined Terms
Visa Smart Debit/Credit Personalisation Assistant Profile

A Card definition used by a Member for the personalisation of a Card, and by Visa Europe to validate
data on Cards being issued by a Member.
Visa Smart Debit/Credit Personalisation Assistant Tool
A web-based tool, available from Visa Online, allowing Issuers implementing a Chip program to design
the personalisation settings for their Chip Cards, thereby ensuring compliance with Visa Europe
requirements and recommendations for their Visa Product. This tool is also known by the acronym
VPA.
Visa Smart Payment
EMV-Compliant and either VIS-Compliant or CPA-Compliant applications that provide payment
service options and controls to Issuers of Chip Cards bearing the Visa Brand Mark, the Visa Brand Mark
with the Electron Identifier or the Plus Symbol.
Visa System
The information technology and other systems and platforms for global data processing and payment
Authorization, Clearing and Settlement, including VisaNet and the Visa Europe Clearing and
Settlement Service used by the Visa Enterprise.
Visa System Processor
A Member or a third party that is directly connected to the Visa System and provides Authorization,
Clearing, Settlement, or payment-related processing services for Merchants, or Members.
Visa TravelMoney Card
A Prepaid Card that may be purchased and used worldwide by the Cardholder to obtain local currency
at Visa/Plus ATMs and, if the Visa Brand Mark or Visa Brand Mark with the Electron Identifier appears
on the Card, used at Point-of-Transaction Terminals.
Visa Vale Products and Services
Visa Products and Services provided under the Visa Brand Mark with the Vale Identifier.
VIS-Compliant
A Card application that complies with the requirements specified in the Visa Integrated Circuit Card
Specifications.
V PAY Brand Mark
Standards.
W
X, Y, Z
15 May 2013
Wordmark
A Mark consisting entirely of a word.
Zero Floor Limit
A Floor Limit with a currency amount of zero (that is, Authorization is required for all Transactions).

D-49
Index
3-D Secure
Compliance process 7-44
ECI values and Liability 4-48
Electronic Commerce Merchant 5-5
Issuer participation 3-29
Issuer requirements 3-53
Processing requirements 3-30
Verified by Visa Mark 10-6
Acceptance 5-28
Acceptance Marks 1-43
Acceptance terminal
EMV compliant 4-30
Fallback Transaction (Acquirer
requirements) 4-21
Fallback Transaction (Issuer
requirements) 3-25
Account Data Compromise Recovery eligibility
1-38
Account Funding Transaction 5-34
Account Funding Transaction (AFT)
Visa Direct Service 6-16
Account information
Loss or theft of 2-8
Fines 2-9
Investigating 2-8
Account Information Security 2-7
Member co-operation 2-8
Payment Applications 2-7
Account Information Security Program (AIS)
data storage requirements 4-63
Member penalties for non-compliance 1-32
Account Number
truncating on point-of-sale Transaction
Receipts 5-14
Account Number for Life 3-11
Account Numbers
Acquirers obtaining 3-20
Specifications 3-11
15 May 2013
Account ranges
Assigning BIN for existing Visa Card
programs 3-11
Denying requests 3-11
Account Verification 5-9
Acquirer Requirements 5-9
Issuer Requirements 5-9
Merchant Requirements 5-9
Acquirer
Acquirer Monitoring Program 2-23
Assigning Merchant Category Codes 4-14
ATM 4-41, 4-43
ATM Cash Disbursement fees, Visa Europe
8-23
Authorization procedures 4-37
Authorization services 4-34
Card acceptance in the UK 5-7
Cash Disbursement, by non-Members 4-40
Chargeback Resolution request 7-52
Chargeback, unable to debit Merchant 7-52
Common Purchase Point investigations, responsibilities for 2-14
Contract with Merchants 4-10
Contracts with Hotels or Cruise Lines 4-12
Contracts with Internet Payment Service Providers (IPSP) 4-13
Contracts with Merchants 4-9
Declining Authorization Requests 4-35
Determining financial responsibility of
Merchants 4-9
Dynamic Currency Conversion
Requirements 4-35
Euro Area Net Settlement Service 6-10
Fees
Failure to terminate Merchant
Agreement 4-62
Fines and penalties
Data Quality Compliance Program 1-15
Exceeding fraud-to-sales ratios 2-18

Index
Failure to comply with Chip Interoperability Compliance Program 1-24

Failure to comply with Data Quality
Compliance Program 1-15
Incorrect use of Electronic Commerce
Transaction indicator values 1-17
Incorrectly identifying requests for Online Gambling Transactions 1-18
Non-compliance with Verified by Visa
Global Performance Enhancement
Program 1-15
Online Gambling Credit Compliance
Program 1-19
Schedule 1-14
Information requirements for Risk
Management 2-10
Inspecting Merchants premises 4-9
Interchange Reimbursement Fees 4-54
Internet Payment Service Providers 5-33
Manual Authorization 4-36
Merchants
contracts with 4-63
obligations to, regarding Electronic
Commerce 4-49
monitoring Cross-Border Fraud
performance 2-20
monitoring Cross-Border Fraud, penalties for
non-compliance 1-32
Monitoring High-Risk Telemarketing
Merchants 4-58
Monitoring Merchant activity 4-58
Obtaining Account Numbers 3-20
Participation in the Visa Global ATM
Program 4-41
Processing Chip Card Transactions 4-26
Processing Reversals 4-56
Requirements for DCC 4-53
Rights and responsibilities 4-9
Authorization-related Issuer losses 6-5
Card Recovery Bulletin participation
4-62
Card Verification Service 2-13
Chip Interoperability Compliance
Program 4-24
Chip Reading Devices 4-24
Compliance with Visa Electronic Commerce requirements 4-61
Data Protection Method 4-46
Emergency Authorization 4-37
Interchange 4-50
International Airline Program business
plan 4-15
Internet 4-14
Magnetic-Stripe Terminal, functionality
of 4-23
Mandatory risk control 4-61
Manual Cash Disbursement 4-38
Merchant activity monitoring 4-58
ii
Merchant monitoring 4-58, 4-60

Merchant records maintenance 4-57
Merchant Website requirements 4-12
Point-of-Transaction Terminal 4-21
Representment 7-32
Response to Copy Requests 7-10
Risk Management 2-15
Self-audit requirements 2-9
Self-audit requirements for PIN
security 2-9
Stand-in processing for non-Visa
transactions 4-38
Telephone, fax and telex calls 6-6
Terminating the Merchant
Agreement 4-62
Unattended Acceptance Terminals 4-29
V.I.P. System Emergency Authorization
procedures 4-37
Visa 4-54
Visa Fleet Service-Enhanced
Transactions 4-54
Safe harbour 1-56
Stop Service, requirements for enrolling
Merchants 4-36
third party agents, contracts with 4-63
Unattended Acceptance Terminal, operational
plan for activation of 4-29
Validating Cardholders identity 4-40
Visa Account Updater, requirements for enroling Merchants 4-36
Visa Merchant Alert Service, responsibilities
for 2-19
Acquirer Activity File
Account Number in 4-36
Authorization Response 4-37
Acquirer Device Validation Toolkit (ADVT) 4-24
Acquirer Monitoring Program
Non-compliance 2-18
Acquirer Performance Metric Program 1-23
Activation and Load Service 3-37
Activity File Parameters
T&E Transactions, minimum 2-14
Adjustment
Debit 5-22, 6-8
Returned merchandise 5-19, 5-23
Transaction Receipt 5-22
Billing information 5-38
Cancellation confirmation 5-39
Cancellation period 5-39
Cruise Line participation 5-37
Hotel participation 5-37
Reservation confirmation 5-38
Reservation information 5-38
Transaction Receipt
Completion 5-39
Delivery to cardholder 5-39

15 May 2013
Index
Unavailable accommodations
Cruise Lines 5-40
Hotels 5-40
AFT. See Account Funding Transaction
Agents
contracts with Acquirers 4-63
Member responsibilities for use of 1-52
Responsibilities, corporate risk reduction
procedures 2-11
Aggregated and estimated transaction 5-10, 5-11,
5-20
Aggregated Transactions 5-31
Cardholder Notification 5-32
General Requirements 5-27, 5-31
Receipt Requirements 5-32
Restrictions 5-31
Airline
Airline Interchange Reimbursement Fee 8-21
Airline Ticket Identifier 4-51
Airline Transaction Record Data
Requirements A-37, A-49
International Airline program 4-18
International Transactions Interchange Reimbursement fee 8-20
Airline Fees 8-20
Airline Interchange Reimbursement Fee
International Transactions 8-20
Airline Interchange Reimbursement fee
Visa Europe 8-21
Estimating amounts for Authorization 5-12
International Interchange Reimbursement
Fee 4-56
International processing time limit 4-51
Airline Visa System Processor 1-55
Airlines
Authorization services fees 8-28
Maximum monthly referral rate 3-18
Minimum monthly approval rates 3-19
Alert Service. See Visa Merchant Alert Service
All Sales Final printed on Transaction Receipt 5-19
Allegations
Investigating 1-13
Amended Charge Transaction 5-16
Amended Transaction Receipts 5-23
Anonymous Card programs 6-16
Anti-money laundering
Program 2-18
Program compliance 2-19
Program requirements 2-18
Appeal
Filing fee 7-39
Finality of decision 7-39
rights after Cardholder Dispute Chargeback
Resolution decision 7-53
Rights to appeal 7-38
Time limits 7-39
Applicable laws 1-11
15 May 2013
Approval rate standards 3-17

Approval Responses 4-52
Arbitration
Appeal
Rights based on amount 7-38
Time limits 7-39
Filing authority 7-36
Filing reasons 7-36
Filing time limit 7-36
Member responsibilities
Financial liability 7-38
Opposing Member 7-38
Pre-Arbitration
Acceptance of financial responsibility
7-36
Attempt to resolve a dispute 7-35
Conditions 7-35
Response 7-35
Reaching a decision 7-38
Reasons to file 7-35
Request
Invalid 7-37
Valid 7-37
Arbitration Committee, appeal authority 7-38
Assigning Merchant Category Codes B-1
Associate
Submit a BIN Licence Agreement 1-44
ATM
Card retention 4-57
Cross-border Acquiring 4-15
cross-border acquiring 4-15
Dynamic Currency Conversion fee 8-24
Expiry date editing 4-44
Technology requirements 4-42
Technology requirements to process
Authorizations 4-43
Data on Magnetic Stripe or Chip 4-43
Transaction processing requirements 4-43
Transaction Receipts 4-44, A-134
Unrecognized Service Codes 4-44
ATM Acquirer 4-41, 4-43
ATM Cash Disbursement 3-53
Authorization 4-38
Balance Inquiry Service 4-46
Chip-initiated ATM Authorization
requirements 4-41
Currency disbursement 4-45
Declined request for 4-41
Fees 4-43
Transaction Currency 4-45
ATM Cash Disbursement Fees 8-22
ATM Disbursement
ATM Transaction 4-56
Clearing 4-44
Processing time limit 4-51

iii
Index
Audit
of Independent Sales Organizations 1-58
Authentication
Chip Card 3-16
disputed 7-44
Electronic Commerce 3-53
Authentication Method
Electronic Commerce Transactions 4-47
Authorization
Acquirer requirements 4-34
Chip Card requirements 3-16
Computer interface with Visa Systems 4-35
Manual 4-36
Procedures 4-37
Service hours 4-34
Status Check 4-31
Authorization Fees 8-5
Authorization limits
Minimum 3-20
Authorization Request routing
Visa Cards 4-44
Visa Electron Cards 4-44
Authorization Request Transaction Currency 4-40
Authorization Requests 3-14
Account Number field A-63, A-84
Acquiring Institution Country Code field A-65,
A-86
Acquiring Institution Identification Code
field A-68, A-90
Additional POS Information field A-71, A-93
Authorization Code field A-69, A-91
Card Acceptor Identification Code field A-70,
A-92
Card Acceptor Name and Location field A-70,
A-92
Cardholder Billing Currency Code field A-71,
A-93
currency conversion 4-34
Decline Response 3-15
Declining 4-35
Expiration Date field A-65, A-85, A-86
In-Transit Service Transactions 5-25
Merchant Category Code field A-65, A-86
Message type indicator A-63, A-84
Point-of-Transaction Terminal 3-15
POS Condition Code field A-67, A-81, A-88,
A-90
POS Entry Mode Code field A-66, A-87
Processing Code field A-63, A-84
Required data A-63, A-84
Response Code field A-91
Retrieval Reference Number field A-68, A-90
Routing 4-44
Transaction Amount field A-64, A-85
Transaction Currency Code field A-71, A-73,
A-93, A-96
Transmission Date and Time field A-64, A-85
Visa Private-Use Field A-74, A-96
iv
VSEC Subfields Field A-74, A-96

Authorization Requirements 3-13
Visa Infinite Card 3-33
Authorization Responses 3-14, 3-29, 4-29, 4-36
A-86
field A-68, A-90
Additional POS Information field A-71, A-93
Authorization Code field A-69, A-91
A-92
A-92
A-93
Expiration Date field A-65, A-85, A-86
Merchant Category Code field A-65, A-86
Message type indicator A-63, A-84
POS Condition Code field A-67, A-81, A-88,
A-90
Required data A-63, A-84
Response Code field A-91
Retrieval Reference Number field A-68, A-90
Transaction Currency Code field A-71, A-73,
A-93, A-96
Visa Private-Use Field A-74, A-96
VSEC Subfields Field A-74, A-96
Authorization Reversals
Acquirers
Processing Authorization Reversals 435
Processing 4-35
Authorizing Merchants 5-10
Authorizing Processor
Authorization service hours 4-34
Participation in Exception File service 2-13
Automated Fuel Dispenser 5-13
Partial Authorization 5-13
terminal requirements 4-31
Transaction, required Authorization 5-13
Auto-Telex
Issuer responsibility for charge 8-6

BASE II
Edit Package 6-4
Edit Package, updates to 1-49
Fees 8-22
fees 8-24
Interchange, Acquirer requirements 4-50

15 May 2013
Index
notification of system changes,

responsibilities 1-49
Presentment returned to Acquirer 7-12
Software
Support for installation 6-4
BASE II Clearing Data Codes 2-12
BASE II Record Requirements A-27
Account Number extension field A-28, A-39
Acquirer Reference Number field A-28, A-40
Authorization Code field A-33, A-45, A-107,
A-108, A-112
Card Acceptor Identification Code field A-42
Chargeback Reference Number field A-33,
A-46
Documentation Indicator field A-34, A-46
Electronic Commerce A-35, A-47
Mail/Phone Order A-35, A-47
Member Message field A-34, A-46
Merchant Category field A-44
Merchant Country field A-32
Prepaid Card Indicator field A-37, A-49
Reason Code field A-32, A-45
Recurring Transaction Indicator A-35, A-47
Reimbursement Attribute field A-45
Requested Payment Service field A-44
Special Chargeback Indicator field A-35, A-47
Special Condition Indicators field A-34, A-47
Merchant Transaction Indicator A-34,
A-47
Risk Identification A-34, A-47
Transaction Code Qualifier field A-27, A-39
Transaction codes A-27, A-39
Transaction Currency Code field A-28, A-40
field A-37, A-49
Usage Code field A-32, A-45
Basic Currency Conversion Rate 7-31
Billing Currency 1-44
cross-border issuing 3-57
Transaction currency conversion 4-35
BIN 3-10
Administration changes 1-45
Assigning for existing Visa Card programs 3-11
Assigning for new Visa Card programs 3-10
Assignments 1-45
Failure to return 1-45
Fees 1-45, 8-7
Blocking 8-6
Failing to return licenses 8-7
Jurisdiction 1-45
Licence Agreement
Instructions A-99
Licensed to other Members 1-45
Licensing 1-44
Member requirements 1-44
Prepaid Cards 3-36
processing 6-3
15 May 2013
Processor requirements 1-44

Release Form A-114
Instructions A-112 A-113
Release of BIN form A-114
Responsiblity 1-44
Structure 3-11
Transferring licenses 1-45
usage 1-44
country specific 3-57
Visa Business Electron 3-43
Visa Commercial immediate debit
Card 3-45
Virtual Accounts 3-38
Visa Commercial Cards 3-39
Visa Electron Card 3-35
BIN Licensee User Form
Changing A-108
Brand guidelines, see Visa Marks 1-40
Business plan
Cross-Border Issuing, new (and additional)
countries 3-55
Internet Payment Service Provider, new 5-33
Cache facility
Merchant requirements 4-48
Cancelling ATM Transactions 4-56
Capitalization requirements for cross-border
acquiring 3-57, 4-17
Car rentals
Damage to rental car 5-21
Delayed or amended charges 5-21
Card
Authentication Method 3-16
changing Card details 3-10
emergency replacement
embossing requirements 10-12
Global Assistance Center 3-62
Feature requirements 10-6, 10-9
Back of Card 10-11
Front of Card 10-9, 10-10, 10-11
Manual Cash Disbursement standards 4-38
Recovering 2-6
Reference Cards, production of 10-20
sample, provision to Visa for approval 10-20
Card acceptance
Advance Deposit Service 5-37
Authorization 5-10
Above Floor Limit transactions 5-11
Cardholder identification 5-7
Cash-Back Services 5-44
Delayed Delivery Transactions 5-35
Honouring Cards 5-6

Index
Hotels
Hotel Reservation Service 5-36
in the UK 5-7
Installment Transaction 5-33
In-Transit Service gambling 5-25
Merchant standards 4-10
Non-Standard Card 3-30
Prohibition of surcharge 5-7
Quasi-Cash Transaction 5-34
Requirements 4-42
Returned merchandise and adjustments 5-23
Transaction Receipt
Completion 5-14
Delivery to Cardholders 5-23
Deposit 5-23
Visa Electron Issuer, policies 3-13
Card brand
Card reproduction requirements 10-20
Card design
Non-standard Cards 10-11
Visa approval of 10-20
Visa Prepaid Card 10-6
Card designs
Virtual Account Reference Cards 10-12
Card Distribution Point
Security 3-69
Card issuance
To multinational companies, centralized 3-48
Card manufacturer
Contract with Issuer 3-65
Requirements 10-20
Card Not Present (CNP)
Interchange Reimbursement Fee 8-15
see also Card-Absent
Card production
Account Numbers on cards 10-12
Payment devices on cards 10-12
Card readers
Chip reading 10-18
Card recovery
Notification of 4-57, 5-44
Reasons for recovering 5-44
Rewards 4-57, 5-44
Who may recover 2-6
Card Recovery Bulletin 5-9
Acquirer responsibility 4-62
Card Recovery Bulletin Service 2-11
Effective dates 2-12
Fees 8-6
Card reproduction
Global brand requirements 10-20
Card Verification
In Face-to-Face environment 5-7
Card Verification Service 2-12
Acquirer responsibilities 2-13
vi
Card Verification Value (CVV)

Account Information Security Program 4-63
Card Verification Value 2 (CVV2) 10-12
Cardholder
3-D Secure compliance 7-45
communication with 3-10
Dispute Chargeback Resolution 7-52
Identity, validating 5-8, 5-35
For Missing Imprint or Expired Card 5-9
notification of fees, charges and their
liabilities 3-10
notification of Visa-approved Authentication
Method 3-53
photograph 10-13
Signature on Cards, photographic
reproduction 10-13
Cardholder account selection 3-23
Cardholder agreements 3-9
Cardholder Identification Values 8-13
Cardholder Verification 4-29
Cardholder Verification Limits 5-27
Cardholder Verification Method 3-21, 3-28
Requirements 3-22
Visa Drive 3-21
Cardholder Verification Method requirements
3-22
Cardholder-Activated Transactions Type A 4-29
Cardholder-Activated Transactions Type B 4-32
Cardholder-Activated Transactions Type C 4-33
Cardholders
Global Customer Assistance Services 3-59
Signature on Transaction Receipt 5-14
Transaction Receipt for In-Transit Service
Transactions 5-25
Cash Disbursement
ATM 3-53, 4-45
Currency Conversion Rate 8-8
fees, cross-border issuing 3-58
Greece 4-40
non-Member 4-40
Cash Disbursement Fee 3-13, 8-21, 8-22
Cash Disbursements 4-34
Cash-Back 5-44
Cash-Back Services 5-44
CDA. See Combined DDA/Application Cryptogram Generation
Celebrity images on Visa Cards 10-15
Certificate
Quarterly Operating Certificate 1-52
Certificate of Cardholder Expenditure Volume 1-52
Certifying Issuers 3-31
Certifying Visa Commercial Cards 3-39, 3-48
Changing Card details 3-10

15 May 2013
Index
Chargeback
3-D Secure Liability 4-48
Charging back each Transaction seperately
7-31
Cross-border acquiring, Rule applicability 4-19
Dispute groups 7-13
Group 1, Request for Information 7-14
Group 2, Fraud 7-15
Group 3, Authorization 7-17
Group 4, Processing Error 7-19
Group 5, Cancelled/Returned 7-21
Group 6, Non-Receipt Goods/
Services 7-22
documentation required for resolution 7-52
Dynamic Currency Conversion rights 4-53
fraudulent purchaser 4-48
limitations 7-11
Reason
Load Transaction 7-23
Magnetic-Stripe Telephone
Transaction 7-27
Original Credit Money Transfer 7-29
Visa TravelMoney Card Transaction
7-25
Time limit 7-31
Chargeback documentation 7-12
Chargeback Handling Fees 2-15
Chargeback process 7-11
Chargeback Processing Date 7-32
Chargeback Reason Codes
Emergency Payment Authorization 3-63
Chargeback Reduction Service 7-12, 7-13, 7-40
Chargeback/Representment Documentation
Transmittal A-9
Charges
Damage to rental car 5-21
Cheque acceptance, encashing
Procedures 4-41
Requirements 4-40
general rules 1-25
Chip Card
Authorization requirements 3-16
Chip data processing requirements, penalties
for non-compliance 1-25
Chip encoding and personalization
requirements 10-19
Disputes Compliance Program 3-16
EMV Liability shift
Visa Europe, summary A-145
Fallback Transaction for Cash
Disbursement 4-39
reporting capability 3-71
Chip card technology 10-19
15 May 2013
Chip Card Transactions

Chip Cards
Card Verification Value 2 10-12
Issuers 3-16, 3-20, 3-21
Requirements 3-12, 3-29
Technology Requirements 3-21
Chip Interoperability Compliance Program 4-24
Penalties for non-compliance with Chip Interoperability Compliance Program 1-24
Chip Reading Devices 4-24
Chip-initiated Transactions 4-41
Chip-Reading Devices
Account Number specifications 4-24
EMV specifications 4-24
Enciphered Offline PIN 4-25
Online Authorization 4-25
PIN pad requirements 4-25
PIN requirements 4-25
Plaintext Offline PIN 4-25
Terminals 4-24
VIS specifications 4-24
Claims
Visa indemnity 1-50, 1-51
Clearing
Original Credit 4-52
With illegible or invalid Account
Numbers 4-50
Clearing Criteria for Interchange Reimbursement
Fees 8-18
Clearing Record
Airline Ticket Identifier 4-51
Clearing Records 4-49
Clearing requirements 6-6
Airline Reimbursement Rate 8-21
Card Not Present Interchange Reimbursement
Fee 8-16
CVV2 Card Not Present 8-16
CVV2 Card Not Present Interchange Reimbursement Fee 8-16
Electronic Authorization Interchange Reimbursement Fee 8-14
Electronic Commerce Interchange Reimbursement Fee 8-15
Electronic Data Capture Interchange Reimbursement Fee 8-14
EMV Interchange Reimbursement Fee 8-13
Recurring Transaction Interchange Reimbursement Fee 8-16
Clearing services 3-20

vii
Index
Co-branding
Commercial program requirements 3-45
use of non-Member Marks 10-8
Color images
on Visa Consumer Cards 10-14
Combined DDA/Application Cryptogram Generation (CDA)
Card Authentication Method 3-16
Commercial Solutions Data and Reporting
Services 3-41
Common Purchase Point (CPP)
Member requirements for investigations 2-14
penalties for failing to report 1-30
Company Logo
base Card design for Visa Commercial
Cards 10-16
Compliance 7-39
3-D Secure Transactions 7-44
Appeal
Finality of decision 7-51
Time limits 7-51
Chip and PIN Disputes 3-16
1-25
Chip data processing, penalties for nonCompliance 1-25
Cost Studies, Visa Europe 1-58
Decision 7-50
Documentation A-26
Fees
Appeal 7-51
For filing 7-49
Withdrawal of request 7-50
Pre-Compliance
Acceptance time limit 7-40
Rebuttal 7-40
Response 7-40
Pre-Compliance conditions 7-40
Reasons for filing
Amended charges 7-42
Delayed charges 7-42
Illegible Fulfillment 7-42
Non-Card 7-43
Split Transactions 7-42
Unauthorized signature 7-41
Request
Filing authority 7-48
Requests
Invalid 7-49
Time limit to file 7-48
viii
Valid 7-49
Visa Merchant Alert Service
Data Protection 2-20
Compliance Committee 7-50
Compliance with the Visa Contactless Payment
Specifications 3-26, 4-28
Compliant with VCPS 2.1 3-26
Complying with Visa anti-money laundering
program 2-19
Confidentiality
Member responsibilities 1-11
of domestic rules, cross-border acquiring 3-57,
4-18
of domestic rules, cross-border issuing 3-56
of quality approval documentation, cross-border acquiring 4-17
Configuration of settings 4-28
Contract
between Acquirer and Merchant or third party
agent 4-63
Contracts
Members 1-55
Converting Currency 7-31
Corporate Imagery
Cards 10-16
Cost studies. See Visa Europe Cost Studies
Counterfeit cards
Recovering 2-7
Counterfeit transactions 2-10
CPP. See Common Purchase Point
Credit Card
consumer Visa Europe Interchange Reimbursement Fee 8-11
Credit refunds
Restrictions 5-22
Timeshare Merchants 5-22
Credit Transaction Receipt 5-22, 5-39
Cross-Border Acquiring 4-15
Dispute resolution 4-19
Liabilities and indemnification 1-51
processing requirements 4-18
unable to debit Merchant on Chargeback 7-52
Cross-Border Fraud
Issuer/Acquirer Monitoring Program, penalties for non-compliance 1-32, 2-21
Cross-Border Issuing
France 3-57
Interchange 3-58
Member qualification 3-54
regulation enforcement 1-35
rule applicability to Domestic and International
Transactions 3-56
Cruise Line Transactions
Estimating amounts for Authorization 5-12

15 May 2013
Index
Cruise Lines
Cash disbursement by 5-43
Contract with Acquirers 4-12
On-board casinos, gambling charges 5-43
Unavailable accommodations 5-40
Cruise lines
Currency Conversion
payment services 8-8
rate used, Cardholder notification of 3-10
See also Dynamic Currency Conversion
Currency conversion 7-31
Currency Conversion Disclosures 3-9
Currency symbol or word "euro" on Cards 10-7
Currency symbol or word "euro" on Prepaid
Cards 10-7
Custom Payment Service/ATM 3-54
Customer service
availability for Visa Infinite 3-33
availability for Visa Platinum 3-32
Internet Payment Service Providers 5-33
CVV. See Card Verification Value
CVV2. See Card Verification Value 2
Damaged shipment of Visa Cards or Visa Electron

Cards 3-67
Data collection
skimmed counterfeit fraud reporting 3-71
Data Compromise Issuer Fraud Loss Recovery
1-40
Data Compromise Recovery 7-40
eligibility 1-39
Data Compromise Recovery Programmes 1-38
DCRS Event Qualification Criteria 1-38
GCAR Event Qualification Criteria 1-39
Time period 1-39
data fields A-147, A-148
Data Protection
Visa Europe Responsibility 1-60
Data protection
Compliance for Visa Merchant Alert Service
2-20
Provisions, Member requirements 1-59
Data Quality Compliance Program 1-15, 4-34,
4-49
DCC 4-53
DDA. See Dynamic Data Authentication
Decline Compliance Program, electronic commerce regulation enforcement 1-16
Decline fees 3-54
Decline Response
Decline Responses 3-54, 4-52
excessive decline rates, penalties for 1-16
Pre-Settlement messages 4-52
Declining Authorization Requests 4-35
15 May 2013
Declining Visa Infinite Card Transactions 3-34

Decommissioning a Third Party Instant Card
Personalizer 3-70
Deferred debit Card
consumer Visa Europe Interchange Reimbursement Fee 8-11
Delayed Charge Transaction 5-16
Delayed Delivery Transactions 5-35
Delivering Visa Cards 3-69
Delivering Visa Electron Cards 3-69
Denying account range requests 3-11
Deployment 4-27
Deposit monitoring. See Merchant Deposit monitoring
Deposit-Only Account Numbers 3-52
Direct Debit Card
consumer Visa Europe Interchange Reimbursement Fee 8-11, 8-12
Disbursing Members 3-61
Disclosure of Interchange rates to Merchants 1-52
Dispute resolution
Exhibits A-9
Dispute Resolution Forms A-9, A-9 A-10
Disputes
3-16
Distribution Channel Vendor 3-65
Documentation
required for Cardholder Dispute Chargeback
Resolution request 7-52
Domestic Interchange Reimbursement Fee 8-8
Domestic Interchange Transactions
Reimbursement for 6-12
Domestic rules. See Registered domestic rules
Domestic Transaction 4-17
BASE II fees, responsibilities of sending and receiving members 8-24
Duplicate data
Reversal
Through Visa System 6-7
Dynamic Currency Conversion 4-13
Car Rental Transaction 5-18
Card-Absent Environment 5-18
Card-Present Environment 5-18
Penalties for incorrect use 1-28
Priority Check-out Transaction 5-18
Revoking approval 1-28
Dynamic Currency Conversion (DCC)
ATM Currency Conversion fee 8-24
Chargeback rights 4-53
Dynamic Currency Conversion Merchants 4-13
Dynamic Data Authentication (DDA)

ix
Index
EA. See Electronic Authorization

ECI 6 (Electronic Commerce Transaction Indicator
Value 6) 3-15
ECI. See Electronic Commerce Transaction Indicator
Economic and Monetary Union (EMU)
EDC. See Electronic Data Capture
Edit Package
BASE II, updates to 1-49
Electronic Authorization (EA)
Electronic Commerce
Compliance 1-16
excessive decline rates, penalties for 1-16
Payment Authentication Methods 3-53
Referral Response 3-19
Electronic Commerce (EC)
Electronic Commerce Merchant Monitoring Program
Acquirer penalties for non-compliance 1-23
Electronic Commerce Merchants 4-12
Data Protection Method 4-46
Online Gambling 4-46
Website requirements 4-46
Authorization and Clearing requirements 5-12
Recurring Transactions 5-13
Electronic Commerce Transaction Indicator (ECI)
values
Liability for 3-D Secure processing 4-48
Electronic Commerce Transaction Indicator Value
6 (ECI 6) 3-15
Electronic Commerce Transaction Indicator
Values 1-17
Electronic Commerce Transaction Receipt 5-17
Chargeback rights 5-12
Recurring 5-17
Electronic Data Capture (EDC)
Electronic Documentation Tranfer Method
Nonfulfillment Message Codes 7-10
Electronic Documentation Transfer Method 7-10
Issuer rights 7-11
Electronic Rate 4-54
electronic signature capture device 5-15
5-15, 5-23
Embossing cards 3-68
Embossing standards for Visa Cards 10-12
Emergency
legal referral service 3-64
medical referral service 3-64
Replacement Card
embossing standards 10-12
Emergency Authorization procedures 4-37
Emergency Card Replacement Service 3-61
Emergency Cash Disbursement 3-60
Emergency Cash Service 3-61
Issuer responsibility 3-60
Emergency Payment Authorization
Chargeback Reason Codes 3-63
Emergency procedures 4-38
Emergency Refund Location 3-64
Responsibilities 3-64
Emergency Replacement Card 3-60
Issuer responsibility 3-60
Emergency Service Location 3-61
Emergency Services 3-31
EMU. See Economic and Monetary Union
EMV- Compliant Chip-Reading Device 4-24
EMV Specifications 3-20
Encoding
generic Chip encoding and personalization
requirements 10-19
Encoding cards 3-68
Enforcing regulations 1-13
Euro Area Net Settlement Service (EANSS)
requirements 6-10
Euro, symbol or name on Cards 10-7
Euro, symbol or name on Prepaid Cards 10-7
Exception File Service 2-13
Exception items
Fees 8-27
Exception reports 4-59
Excessive decline rates 1-16
Excessive decline rates, penalties for 1-16
Exchange Only 5-19
Exchange rates 1-52
Exhibits
Dispute resolution A-9
Expired Cards 4-44
Expiry Date 3-12
General issuing requirements 3-12
Fee Collection Transaction 8-29

Duplicate 8-33
Limitation
Limit of collection returns 8-33
Fee for Referral Response 2-12
Fees
Arbitration and Compliance 8-26
Cash Disbursement, cross-border issuing 3-58
Collected and disbursed by Visa
Reason codes 8-29
Exception items 8-27

15 May 2013
Index
Fee collection and funds disbursement

Disputes 8-32
Funds collected and disbursed by Visa
Reason codes 8-29
Interchange Reimbursement 3-58, 4-54,
4-55
Qualification requirements 4-55
manual adjustments 8-25
International Interchange Reimbursement
4-56
Late Settlement 8-7
Miscellaneous 8-28
notifying Cardholder of 3-10
Retrieval Requests 8-26
retrospective manual adjustments 8-25
Review
Collection 8-26
Transactions 4-45
Visa System telecommunications network
1-48
Filing Compliance cases
Fees
For filing 7-49
Required documentation
Compliance
Filing cases
Required documentation 7-48
Filing Compliance requests 7-48
Fines 1-54
Payment 1-13
Process 1-13
Rules 1-13
Schedule 1-14
Fining members for non-compliance 2-9
Fleet Service, See Visa Commercial Card, Fleet
Service-enhanced 4-54
Floor Limits
Category codes B-4
Transactions above, authorizing 5-9
Transactions below, Card Recovery 5-9
Visa-established 4-33
Forms
Release of BIN A-114
Visa Interchange Directory Update A-120
France
Cross-Border Issuing 3-57
Fraud
chip-card capability, reporting 3-71
cross-border monitoring program
penalties for non-compliance 1-32
performance monitoring 2-20
detection systems
penalties for violation of requirements
1-30
15 May 2013
fraud-to-sales rates 2-21

Investigating 2-5
notification of Issuers and Acquirers with highest levels of fraud 2-22
Penalty for failing to report 1-19
Fraud Activity reporting 3-70
Fraud Information Service. See Global Fraud Information Service
Fulfilment Vendor 3-65
Funds Transfer Settlement Reporting Entity 1-52
Gambling Transactions
Original Credit, disbursing winnings as 5-25
Global ATM Program 3-53
Global Chip Fallback Monitoring Program 1-26
Fines 1-26
Monitoring Thresholds 1-26
Notification 1-26
emergency travel assistance services. 3-63
Member requirements 2-14
penalties for violation of requirements 1-30
Global Merchant Chargeback Monitoring
Program 4-60
Global Merchant Chargeback Monitoring Program
(GMCMP) 2-16
Global Refund Service 3-64
Global Support Services 3-34
Granting licenses for Licensed Marks 1-40
Granting Visa Software licenses 1-48
Greece
non-Member Cash Disbursement license
application 4-40
Guarantee
cross-border acquiring service quality 4-16
cross-border issuing service quality 3-55
Handling fee
ATM Acquirer 4-58
Handling fees 3-61
High-Risk Electronic Commerce Merchants
Acquirer compliance 4-61
Designation 4-60
Monitoring 4-60
Risk management review 4-60
Visa rights and responsibilities 4-61
High-Risk Telemarketing Merchant
Merchant Category Code assignment 5-12
Transaction Authorization 5-12
High-Risk Telemarketing Merchants 4-58
Honoring Cards in the UK 5-7
Accommodation information 5-36
Billing information 5-36
Cancellation confirmation 5-37

xi
Index
Cancellation period 5-36

Reservation confirmation 5-36
Unavailable accommodation 5-40
Unavailable accomodation 5-37
Unclaimed accommodation 5-37
Hotels
Transaction Amounts, estimations for
Authorization 5-11
xii
IARS. See International Automated Referral Service

Identification of Transactions 4-31
Images
color images on Visa Consumer Cards 10-14
Corporate Imagery 10-16
Immediate debit
consumer Visa Europe Interchange Reimbursement Fee 8-11, 8-12
Visa Commercial immediate debit Reimbursement Fee 8-20
Indemnification 1-49
regulation enforcement for cross border
acquiring 1-51
Indemnifications 1-50
Independent Sales Organizations 1-56
Indicator 6 Decline Compliance Program, regulation enforcement 1-16
Initial Service Fees 1-46
Inspecting Merchants premises 4-9
Installment Transactions 5-33
Instant Card Personalization 3-69
In-Store Credit Only 5-19
Interchange
Airline reimbursement rate 8-21
BASE II fees 8-24
cross-border acquiring, rates for 4-18
cross-border issuing, Cash Disbursement
Fees 3-58
default rates for Exported Transactions 4-18
disclosure of rates to Merchants 1-52
domestic Interchange Reimbursement Fee 8-8
Domestic Transactions 4-17
ECI values and Liability for 3-D Secure
processing 4-48
Files
Member-generated duplicate 6-6
Interchange file, provision of 6-6
Member
BASE II fees, responsibilities of sending
and receiving members 8-24
Visa Commercial Visa Europe Interchange Reimbursement Fee 8-20
Visa Consumer Visa Europe Interchange Reimbursement Fee 8-10
Visa System, Acquirer requirements 4-50
Interchange Authorization limits 3-20

Interchange directory 1-44
Interchange Reimbursement Fee
domestic Transaction 8-8
Qualification requirements 4-55
Visa Commercial Transaction 8-20
Visa Consumer Transaction 8-10
Interchange Reimbursement Fees 4-15, 4-54, 8-8
Clearing Criteria 8-18
International Original Credit 8-21
Interchange Transactions
Billing Currency 3-20
Reimbursement 3-20
International Airline Merchant Agreements 4-15
International Airline Merchant Service 1-51
Provisions 4-14
International Airline program 4-18
International Airline Program business plan 4-15
International Airline Transaction 4-56
International Airline Transactions
International Automated Referral Service (IARS)
International Exception File
Manual Authorization not sent to Issuer 4-37
International Interchange Reimbursement 4-56
International Member Letters 1-11
International Service Assessment 8-8
International Transactions 3-9
Internet Payment Service Provider (IPSP) 1-55
Customer support 5-33
Liabilities 5-33
Name 5-32
Responsibilities 5-32
Transaction Receipt Deposit restrictions 5-32
Internet Payment Service Providers (IPSP) 4-13
Agreement requirements with Acquirers 4-14
Contracts with Acquirers 4-13
Merchant Category Codes 4-14
In-Transit Business Plan Checklist 4-12
In-Transit Service
Gambling
Authorization Request 5-27
Transaction processing 5-27
Transaction restrictions 5-26
Merchant providing Cardholder with Transaction Receipt 5-25
Terminal requirements 5-25
Transactions
Merchant description 5-24

15 May 2013
Index
In-Transit Service Gambling Merchants

Compliance with regulations 4-12
Merchant Agreement 4-12
In-Transit Terminal Transaction Receipts 4-20
Invalid request
7-52
Investigating allegations 1-13
Investigating fraud 2-5
Investigating loss or theft of account or transaction
information 2-8
Investigating Merchants 4-59, 4-61
Investigating money laundering 2-5
Investigation
Common Purchase Point 2-14
Investigative costs 1-13
IPSP (Internet Payment Service Provider) 1-55
Issuer
3-D Secure requirements 3-53
Card acceptance in the UK 5-7
Card manufacturers
Contract with 3-65
emergency travel assistance services, Visa
Gold/Premier and Platinum 3-63
Information requirements for Risk
Management 2-10
monitoring Cross-Border Fraud
penalties for non-compliance 1-32
performance requirements 2-20
Paying decline fees 3-54
Reference Card 10-12
requirements for fraud detection systems 2-20
responsibilities for Common Purchase Point
investigations 2-14
responsibilities for Visa Commercial Cards
with color images 10-15
responsibilities for Visa Commercial Cards,
company logos or Corporate Imagery 10-16
responsibilities for Visa Consumer Cards with
color images 10-14
sample Cards, provision to Visa for
approval 10-20
Trade Names and trade Marks on Cards 10-7
Visa Europe ATM Cash Disbursement fees
8-23
Issuer Chargeback Form
Authorization A-13
Issuer Contract
Distribution Channel Vendor 3-66
Thrid Party Instant Card Personalizer 3-66
Issuer Contracts
Fulfilment Vendor 3-65
Issuer Fraud Loss Recovery 1-40
15 May 2013
Issuers
Balance Inquiry Service 3-54
Card manufacturers 3-65
Certification 3-31
Chip Card requirements 3-16
Chip Cards 3-16, 3-20, 3-21
Custom Payment Service/ATM option 3-54
Delivering Visa Cards or Visa Electron Cards
3-69
Fees
Interchange Reimbursement 4-54
Fines and penalties
Excessive decline rates 1-16
Failure to issue PIN 1-15
Global ATM Program 3-53
Liability 3-24
Prepaid Cards 3-36
Terms and conditions 3-36
Preventing theft of cards 3-69
Proximity Payment Cards 3-26
Receiving Visa Cards and Visa Electron
Cards 3-68
Security when delivering Visa Cards or Visa
Electron Cards 3-66 3-67
Storing Visa Cards and Visa Electron Cards
3-68
V Distribution Program 3-48
Visa Gold Card 3-31
Visa Infinite Card 3-32 3-33, 3-63
Visa Premier Card 3-31
Visa Purchasing Card 3-16
Late Settlement Fee 8-7

Late Settlement Fees 8-7
Legal referral services
global support 3-64
Liabilities 1-49, 1-50
General provisions 1-49
Members 1-50
Use of agents 1-50
Visa indemnity 1-50, 1-51
Liability
3-D Secure processing 4-48
cross border acquiring 1-51
ECI values 4-48
Issuers 3-24
Liability shift for Electronic Commerce
Transactions 7-44
Licensed Marks 1-40 1-42, 1-43, 10-9
Granting licenses 1-40
Licensed software A-131
Local operating regulations 1-7
Logo
Cards 10-16

xiii
Index
Loss of cards 3-68

Report 3-68
Loss or theft
Account information 2-8
Transaction information 2-8
Lost card reports 1-51, 2-5
Lost cards 2-5
Returning 2-6
Lost/stolen Card
Cardholders liability, notifying Cardholder
3-10
xiv
Magnetic Stripe
Automated Fuel Dispenser read and transmission requirements 4-31
Chip Fallback 4-39
EMV Liability shift, Visa Europe, post-2005
summary A-145
encoding for Card bearing the Plus Symbol
4-46
Encoding requirements
Card Verification Value 10-19
Visa Card 10-19
Magnetic Stripe-only Transaction facilities at
Specifications for 10-18
Magnetic-Stripe Terminals 4-23
PIN security 4-23
Mail order (MO) Transaction 5-17
referrals for 3-19
Mail/Phone orders
Mail/phone orders
Mailing Visa Cards 3-69
Mailing Visa Electron Cards 3-69
Manual Authorization
Authorization procedures 4-37
Manual Cash Disbursement 3-19, 4-38, 4-39
Cards accepted 4-39
Fee disclosure 4-39
Floor Limit 4-40
Maximum amount 4-39
Plus Symbol, not honoring Cards 4-38
Surcharge prohibition 4-40
Fee disclosure 4-40
Visa Europe fees 8-22
Marketing material
Distributed to Visa Infinite cardholders 3-35
Marks
Plus Program 10-6
Primary Acceptance 10-9
V PAY Brand Mark 10-6
description 10-6
Issuer responsibilities for display of 3-53
Medical referral services
global support 3-64
Member
Cost Studies, Visa Europe 1-58
Participant Member Trade Name or Mark 10-7
provision of Interchange file 6-6
qualification for cross-border acquiring 4-15
qualification for cross-border issuing 3-54
requirements for Common Purchase Point
(CPP) investigations 2-14
requirements for Global Fraud Information
Service 2-14
responsibilities for notification of Visa System
changes 1-49
Member Agreements 1-7
Member agreements with Visa 1-57
Member boards 1-7
Member contracts 1-55
Member Co-operation 2-8
Member Fraud Control Manual 2-8
Member Letters
International 1-11
Regional 1-11
Member Plug-in (MPI), time-out period 4-48
Member Settlement Banks 6-12
Members
Collecting and disbursing funds through Visa
System 8-29
Complying with anti-money laundering
program 2-18
Fines and penalties
Failure to report fraud 1-19
Non-compliance with PIN security
requirements 1-20
Obligations 1-12
Portfolio sales or transfers 1-47
Mergers, acquisitions or restructuring
1-47
Reporting loss or theft of account or transaction information 2-8
Resolving disputes 7-5
Responsibilities 1-45, 1-53
Responsibilities for investigating fraud 2-5
Responsibilities for investigating money
laundering 2-5
Responsibilities for using agents 1-52
Risk reduction procedures 2-11
Using Visa Marks 1-50
Merchandise
Returning 5-19, 5-23

15 May 2013
Index
Merchant
Cache facility 4-48
cross-border acquiring, qualification and requirements for 4-18
deposit monitoring 2-23
disclosure of Interchange rates to Merchants
1-52
obligations of Acquirer to Merchants regarding
Stop Service 4-36
Visa Account Updater 4-36
Merchant Agreements
Acquirer responsibilities for terminating 4-62
International Airline 4-15
Merchant Alert Service. See Visa Merchant Alert
Service
Merchant Category Codes
Assigning B-1
Internet Payment Service Providers (IPSP)
4-14
Listed in numerical order B-39
Merchant Deposit monitoring 2-23
Merchant Fraud Performance Program 2-15, 4-57
Compliance 2-15
Criteria 2-15
Penalties 1-29
Merchant monitoring standards 4-58
Merchant Outlet provisions 4-14
Merchant Outlets 5-28
Country
Disclosed to Cardholder 5-32
Country of Domicile
Electronic Commerce Merchant 5-32
Merchant trade marks 1-43
Merchant Websites
Child pornography restriction 5-6
Content requirements 5-5
Displaying Visa Brand Name 5-6
Purchase terms and conditions 5-6
Return/refund policy 5-6
Merchants
Accepting returned merchandise 5-23
Appeals on prohibition or imposed
conditions 4-61
Compliance 4-61
Contracts with Acquirers 4-9
Country codes 4-14
Criteria for Merchant status 4-13
Description
Financial responsibility 4-9
High-Risk Electronic Commerce 4-60
Inspecting premises 4-9
Investigating appearance on exception
reports 4-59
Monitoring activity 4-58
15 May 2013
Weekly activity reports 4-58

Non-compliant 1-18
Offering Installment Transactions 5-33
Privileges, reasons for revoking 4-62
Processing delayed or amended charges 5-20
Records 4-57
Requesting Authorization 5-10
Using promotional material 5-6
Wire Transfer money order 5-35
Message Content
A-77
field A-58, A-78
A-80
Card Acceptor Identification field A-60, A-80
A-80
Cardholder Authentication Verification Value
Results Code field A-60, A-70, A-80,
A-92
Cardholder Billing Amount field A-56, A-76
A-81
Financial Transactions A-55, A-75
Merchant Type field A-57, A-77
Message Reason Code field A-61, A-82
Network Identification Code field A-61, A-82
POS Condition Code field A-58, A-78
Retrieval Reference Number field A-58,
A-58 A-92
Settlement Amount field A-56, A-76
Settlement Currency Code field A-60, A-81
Settlement Date field A-57, A-77
System Trace Audit Number field A-56, A-77
Transaction Currency Code field A-60, A-81
Transaction Date field A-57, A-77
Transaction Time field A-56, A-77
VisaNet A-55
Message Reason Code
Electronic Commerce Indicator field A-61,
A-82
Original Data Elements field A-62, A-83
Reimbursement Attribute field A-61, A-83
Transaction-Specific Data field A-62, A-83
Visa Inc/Europe Private-Use field A-62, A-83
Message Type Indicator A-75
Minimum Authorization limits 3-20
Minimum Cash Disbursement 4-45
Minimum Interchange Authorization limits 3-20
Missing shipment of Visa Cards or Visa Electron
Cards 3-67

xv
Index
MO/TO. See Mail/Phone Order

Money laundering
Investigating 2-5
Monitoring
fraud
Issuers and Acquirers with high fraud
rates or losses 2-20
Issuers and Acquirers, penalties for noncompliance 1-32
Global Merchant Chargeback Monitoring
Program 2-16
Issuers completion of TC40 records 3-71
Merchant Deposit monitoring 2-23
Monitoring High-Risk Telemarketing
Merchants 4-58
MPI. See Member Plug-in
MSD path 3-26
Multinational Programs, Visa
specific requirements 3-44
must 3-49
xvi
Names of products. See Product Name

National Banking Regulations, Acquirer responsibilities to 3-57, 4-17
National Net Settlement Service
requirements 6-10
Non-compliance
Fining members 2-9
PIN Security 2-9
Non-compliant Merchants 1-18
Non-Electronic Rate (Non-ER)
Non-Member
use of Marks in co-branding 10-8
Non-Member Agents 1-28
Non-Reloadable Prepaid Card 3-36
Non-Secure Electronic Commerce Transaction
eligibility for CVV2 CNP IRF 8-15
Non-Standard Cards 3-30
Non-Visa Approved Manufacturer, for Reference
Cards 10-20
Notification
Chip and PIN dispute practices, Visa clarifying
with Members 1-25
cross border acquiring, regulation violations,
Visa notifying Members 1-33
fees, charges and their liabilities, Issuers notifying Cardholders 3-10
Members with highest levels of fraud, Visa notifying Members of review 2-22
Visa Merchant Alert Service file, Acquirer notifying Merchant 2-20
Visa System and BASE II system changes, Visa
and Member notification responsibilities
1-49
Visa-approved Authentication Method, Issuers notifying Cardholders 3-53
Offline Authorization Controls 3-16

Olympic Marks 1-50
Online Authorization 4-41
Online Authorization Service Code 3-30
Online Financial Transaction Authorization
Requests 6-6
Online Gambling Credit Compliance Program 1-19
Online Gambling Merchants 4-12
Website requirements 5-26
Online Gambling Transactions
Indistinguishable from other Transactions
5-26
Penalties 1-18
Special provisions 5-26
Online PIN Verification 3-21
Online-Authorized Transactions
Operational plan
Acquirer plan for activation of Unattended Acceptance Terminal 4-29
Original Credit 3-51, 4-51
Clearing 4-52
Fees 4-53
Gambling Transactions, disbursed winnings
5-25
Money transfer 4-52
Posting requirements 3-51
Pre-settlement 3-52
Pre-Settlement Decline Responses 4-52
Recipient Members 3-51
Reversal 4-52
Visa Direct Service 6-16
VisaNet response 4-52
Original Credit Fees 4-53
Original Credit money transfers 3-51
Originating Members 4-52
Requirements 4-51
Sending pre-Settlement messages 4-51
Parking Transactions 5-31

Partial Authorization 5-13
Partial Authorization service 4-36
Partial Authorization services 3-37
Participant Member Trade Name or Mark 10-7
Passenger Itinerary Data A-37, A-49
Payer Authentication Request (PAReq)
Payer Authentication Response (PARes)
Paying fines 1-13
payment application
Merchant agreements 4-9
Payment Application Data Security Standards 4-9
Payment Applications
Chip Card Authorization requirements 3-16

15 May 2013
Index
Payment Authentication Method

Electronic Commerce, Issuer requirements
3-53
Payment Card Industry Data Security Standard 2-7
Payment Services Directive 4-9
Payment Technology Standards Manual 2-12
Penalties 1-54
Account Information Security Program, noncompliance 4-63
Chip and PIN disputes, non-compliance 1-25
Common Purchase Point investigations 2-14
cross-border acquiring, regulation noncompliance 1-33
cross-border acquiring, violations of registered
domestic rules 4-16
cross-border issuing, regulation noncompliance 1-35
Incorrect use of Dynamic Currency
Conversion 1-28
Incorrect use of electronic commerce transaction indicator values 1-17
issuing Card without Visa approval of
design 10-20
Merchant Fraud Performance Program 1-29
Non-compliance with Electronic Commerce
Merchant Monitoring Program 1-23
Process 1-13
Recurring Transaction, non-compliance 1-37
Rules 1-13
Schedule 1-14
Visa Merchant Alert Service 2-20
Performance standards
Acquirer information requirements 2-10
Risk Management 2-10
Personalisation 3-27
Personalization of Cards
generic 10-19
Visa Electron 10-17
Phone order (PO) Transaction 5-17
Photograph, Cardholder 10-13
PIN
Issuer failing to issue 1-15
Security 1-51
Security requirements
Penalties for non-compliance 1-20
PIN Program 3-12
Participation requirements 3-12
Service code requirements 3-13
PIN Security
Non-compliance 2-9
Self-audit requirements 2-9
PIN security 5-8
Magnetic-Stripe Terminals 4-23
PIN verification requirements 3-13
PIN Verification Service 2-13
PIN Verification Value (PVV)
Plus Program
15 May 2013

Marks 10-6
Plus Symbol 3-50, 10-6
Cards bearing 4-44
Manual Cash Disbursements, not honoring
Cards 4-38
Proprietary Card Account Number
specifications 3-50
Point-of-sale (POS)
Account Number truncation on Transaction
Receipts 5-14
Dynamic Currency Conversion, Acquirer
requirements 4-53
POS Entry Mode Code 4-50
Point-of-Transaction 5-18
Point-of-Transaction Balance Return Service 3-38,
4-13, 5-19
Point-of-Transaction Terminal 4-21, 5-8
Requirements 4-22
Service Codes 4-22
Portugal
Visa Electron Gold Debit Card design, variance
for 10-18
Visa Electron Gold Debit Card requirements,
variance for 3-35
POS Entry Mode codes 4-27
POS. See Point-of-sale
Posting requirements
Post-Issuance Updates 3-23
Prepaid Accounts 3-36
Prepaid Card
Service 5-19
Transactions 4-32
Prepaid Cards 3-36
Activation and Load Service 3-37
BIN 3-36
Issuers 3-36, 3-37
Issuers terms and conditions 3-36
Point-of Transaction Balance Return Service
3-38
Service 4-13
Processor 3-37
Reloadable Card
Prepaid Partner 3-37
Reloadable Cards
Selective Authorization 3-37
Visa Prepaid Load Service 3-37, 4-13
Prepaid Transactions 5-19
Presentment
In Interchange, Transaction Currency 4-50
Pre-Settlement messages 4-51
Decline Responses 4-52

xvii
Index
Preventing mail theft 3-69

Primary Acceptance Marks 10-9
Principal
Submit a BIN Licence Agreement 1-44
Principal Member
penalties for non-subscription to Global Fraud
Information Service 1-30
Printing cards 3-68
Priority Assistance and Convenience Features
Visa Infinite 3-33
Participation 5-43
Priority Check-out Agreement 5-43
Document retention 5-43
Transaction Receipt delivery 5-43
Private Agreements 1-7
Processing Chip Card Transactions 4-26
Processing Integrity Mandate 6-4
Processing time limit
International Airline Transactions 4-51
Transaction Receipts 4-51
Processing Transactions 4-39, 6-3, 6-4
Product Hierarchy 3-9
Product Name
list of valid names to use on Cards 10-16
Proprietary Card bearing the Plus Symbol
honoring by ATM 4-46
Manual Cash Disbursements, not honoring
Cards 4-38
Protecting Visa Marks 1-43
Proximity Payment Cards 3-26
Proximity Payment Devices 3-26, 3-27, 3-28,
3-29, 3-31, 4-27, 4-28, 4-29
Proximity Payment Terminals 4-27
Proximity Payments 4-39, 4-53, 5-9, 5-19, 5-20,
5-23, 5-27, 5-28, 5-35, 5-44, A-134, A-136,
A-139, A-147, A-148
Device requirements 10-13
PVV. See PIN Verification Value
Quality
Acquirer service quality guarantee 4-16
Issuer service quality guarantee 3-55
Quarterly Operating Certificate
completion by Merchants 1-52
reporting category for Virtual Accounts 3-38
Quarterly Operating Certificates 4-19
Quasi-cash
Quasi-Cash Transaction 5-27, 5-34
Quasi-Cash Transactions 5-35
Questionable Merchant 2-19
qVSDC path 3-26
Recipient Members 3-52, 4-52
xviii

Recovered Cards
Notification 5-44
Reasons for recovering 5-44
Rewards 5-44
Recovered cards
Reward 3-72
Recovering cards 2-6
Recovering counterfeit cards 2-7
Recurring Services Merchants 3-58, 5-22
Merchant prohibitions 5-22
Reference Card, design requirements 10-12
Referral Rates 3-18
Referral Response
Fees 2-12
Referral Responses 3-17
Referral Service 3-14
Refund Claim Numbers 3-64
Regional Card Recovery File 2-12
Regional Member Letters 1-11
Registered domestic rules
cross-border acquiring
penalties for failing to comply 1-34
cross-border issuing
penalties for failing to comply 1-36
validity for
Registration
for cross-border acquiring through Electronic
Commerce 4-49
for domestic acquiring through Electronic
Commerce 4-49
High Risk Merchant Registration Program 2-16
of Acquirers for Internet trading 5-33
of domestic rules for cross-border acquiring
4-17
of domestic rules for cross-border issuing 3-56
Regulation enforcement 1-13
Regulatory requirements, National Banking 3-57,
4-17
Reimbursement 2-6
Interchange transactions 3-20
Reimbursement fees
Interchange, domestic 8-8
International Interchange 8-20
Visa Europe Interchange 8-10
Reimbursing Domestic Interchange
Transactions 6-12
Reloadable Cards 3-37
Repetitive violations 1-13

15 May 2013
Index
Replacement Card
embossing standards 10-12
Reporting
chip-card capability 3-71
Reporting loss or theft of account or transaction
information 2-8
Reporting lost cards 1-51
Reporting stolen cards 1-51
Representment
Amount 7-34
Documentation 7-32
Reasons and conditions 7-32
Representment documentation 7-12
Representment process 7-11
Reproduction of Cardholder Signature on
Cards 10-13
Required Message Content
VisaNet Authorization Requests A-63
Requirements 3-26
Resolution request 7-52
Resolving disputes between Members and
Cardholders 7-5
Response standards
Risk Management requests 2-10
Retail Merchants
Retaining Transaction Receipts 4-50
Retrieval Requests
Fee reimbursement 8-26
Fees 7-11, 8-26
Returning lost cards 2-6
Returning merchandise 5-19
Returning stolen cards 2-6
Reversals
Reversing Original Credit 4-52
Review fees
Collection 8-26
Revoking Merchants privileges 4-62
Reward for recovered cards 3-72
Rewards for Recovered Cards 4-57
Risk Reduction Procedures 2-11
Safe harbour 1-56

Sample Cards, provision to Visa for approval 10-20
Screen Image design requirements 10-12
SDA. See Static Data Authentication
Secure Electronic Commerce. See 3-D Secure
Security
Account information 2-7
Card Distribution Point 3-69
Delivering Visa Cards or Visa Electron Cards
3-66 3-67
Fraud Activity reporting 3-72
Public keys 3-21
15 May 2013
Transaction information 2-7

Security Requirements
Card Distribution Points
Decomissioning Third Party Instant Card
Personalizers 3-70
Instant Card Personalization 3-69
Selecting cardholder accounts 3-23
Self-audit requirements
PIN security 2-9
Service Codes
Point-of-Transaction Terminals 4-22
Service quality guarantee
Acquirer 4-16
Issuer 3-55
Settlement
Currencies 6-8
Financial and collateral obligations 6-13
Fund transfer procedures 6-10
Fund transfer requirements 6-9 6-10
National Net Settlement Service 6-10
Visa offsetting amounts owed to Members
6-13
Settlement Bank
Members 6-12
Visa 6-12
Visa Europe 6-12
Settlement services 3-20
Shipping Visa Cards or Visa Electron Cards
3-66 3-67
Signature
reproduction of Cardholder Signature on
Cards 10-13
Signature panel on Visa branded Card 10-13
SimplyOne Card 3-48
Single Message System 6-4, A-55, A-75
Transaction Receipt 5-19
Small Ticket Transactions 5-28
Cardholder Verification 5-30
Restrictions 5-28
Smart Payment Applications
sole use 1-44
Spain
variances of Visa Business Electron Card 10-18
Visa Electron Gold Debit Card design, variance
for 10-18
Visa Electron Gold Debit Card requirements,
variance for 3-35
Spending limit
Stand-In Processing Accounts 3-62

xix
Index

Spending limits
Visa Platinum 3-31
Sponsored Merchant 4-13
Sponsoring Members 1-47
Standard Rate
Transactions 4-56
Visa Europe Non-Electronic Rate 8-12
Standards
embossing standards
Proprietary Cards bearing the Plus
Symbol 10-12
Visa Cards 10-12
Risk Management, performance standards 210
Stand-In Processing
Non-Visa Card transactions 4-38
referrals 3-19
Stand-In Processing Accounts 3-62
Static Data Authentication (SDA)
Status Check Authorization 4-31
Stolen card reports 1-51, 2-5
Stolen cards 2-5
Returning 2-6
Stop Service
Merchant enrolment, requirements for 4-36
Summary of Compliance Documentation A-26
Supermarkets
referrals to 3-19
Surcharges
Transactions 4-45
Symbol. See
Euro, symbol or name on Cards
Systems management 1-48
xx
T&E (Travel and Entertainment) B-1

Tactile Brand Mark 10-7
TCR3 record, Airline Transaction Record Data
Technology Requirements
Chip cards 3-21
Telecommunications, Visa System 1-48
Terminal
capabilities for Manual Cash Disbursement
4-39
Terminal Risk Management 3-21
Terminals 4-27
Terminating Merchant Agreement
Theft of cards 3-68
Report 3-68
Third Party Agents. See Agents
Third Party Instant Card Personalizer 3-66
Time limits
requests 7-52
Timeshare Merchants
Credit refunds 5-22
Timeshare Transactions B-2
Merchant Category Code assignment 5-13
required Authorization 5-13
TO. See Mail/Phone Order
Trade Name
and trade Marks on Cards, Members 10-7
and trade Marks on Cards, non-Members 10-8
Transaction
cross-border
liabilities and indemnification 1-51
rule applicability for international and
domestic 3-56
domestic. See Domestic Transaction
Identification of 4-31
Prepaid 5-19
Transaction Acceptance Device Requirements
3-25, 4-21, 5-8
Transaction Currency Conversion 4-34
Transaction Identifier 6-4
Transaction information
Transaction information security 2-7
Transaction processing
VEAS and VECSS 6-3, 6-4
Visa Purchasing Card 4-54
Transaction Processing Date 7-31
Transaction Receipt
Adjustment 5-22
Aggregated Transaction 5-32
Delivery to Cardholders 5-23
Electronic, requirements A-134 A-135
Reversal 5-22
Small Ticket Transaction 5-19
truncation of primary Account Number at
point-of-sale 5-14
Transaction Receipts 4-19, 4-44, 5-19, 5-20,
5-23, A-134, A-136, A-139
Amended charges 5-20
Amended or additional charges 5-23
Cardholder signature 5-14
Copy, requests from Acquirer 7-5
Delayed charges 5-20
Deposit 5-23
Location 5-24
Payment to Merchants 5-24
Restrictions 5-23 5-24
Time limit 5-24
Deposits 5-35
Electronically delivered 5-15, 5-23
format
ATM A-134

15 May 2013
Index
Fulfillment documentation
Recurring, Mail/Phone Order, Retail, and
Electronic Commerce
Transactions 7-8
T & E Transactions 7-9
Generated by In-Transit Terminals 4-20
Legend wording 4-19
Manually imprinted 5-14
Multiple and partial payments 5-20
Retention period 4-50, 7-6
With illegible or invalid Account Numbers
4-50
Transaction Record
Transaction Type
list, showing BASE II fee responsibility for
each 8-24
Type A, UATs that perform 4-32
Transactions
Above Floor Limit 5-9
Acquirer adding surcharges or fees 4-45
Airline, estimating amounts for
Authorization 5-12
Below Floor Limit 5-9
Cruise Line, estimating amounts for
Authorization 5-12
Hotels, estimating amounts for
Authorization 5-11
Interchange 3-20
Prepaid Card 4-32
Processing 4-39
Processing requirements 4-49
Standard Rate 4-56
Timeshare B-2
Transit gates 4-27, 5-19, 5-20, 5-23
Travel and Entertainment (T&E) B-1
Travelers Cheque Global Refund Service 3-64
Truncating Account Number on Point-of-SaleTransaction Receipts 5-14
UK, Card acceptance in 5-7

Unattended Acceptance Terminal (UAT)
EMV compliant, Chip-reading only 4-30
Fallback Transaction 3-25
Unattended Acceptance Terminals 4-29, 4-32,
4-33
Unembossed Cards 10-12
Unrecognized Service Codes 4-44
V Distribution Program
Issuers 3-48
V PAY Brand Mark 10-6
V PAY Transactions
15 May 2013
Authorization 5-14
Compliance 5-14
V.I.P. System
Support for installation 6-4
Valid request
7-52
Validating Cardholders identity 4-40, 5-8, 5-35
Variance
Visa Business Electron Card, Spain 10-18
Visa Electron Gold Debit Card for Spain and
Portugal
design 10-18
requirements 3-35
Variances to Visa Europe Operating Regulations
1-11
VAT
accreditation for Visa Purchasing products
3-41
VAU. See Visa Account Updater
VCTA. See Visa Central Travel Account
Vending Transactions 5-31
Verified by Visa Global Performance Enhancement
Program 1-15
amendment to Visa Product Brand
Standards 10-6
Displayed by Merchants 5-5
Issuer responsibilities for display 3-53
View Europe Board
Cash Disbursement by non-members 4-40
Virtual Account
Reference Card 10-12
requirements specific to Visa Central Travel
Account (VCTA) 3-45
Virtual Accounts 3-38
BIN 3-38
Visa
Member agreements 1-57
Monitoring Authorization Requests 3-14
Monitoring Authorization Responses 3-14
Rights to protect 1-12
Visa Account Updater (VAU)
requirements for Merchant enrolment 4-36
Visa approval
Card, first production-run sample 10-20
contracting with Internet Payment Service
Providers 5-33
Visa Brand Mark
requirements 10-19
Commercial co-branding requirements 3-45

xxi
Index
Marks usage 10-5

Effective from 1 July 2011 10-5
With Electron Identifier 10-6
Effective from 1 July 2011 10-6
Visa Business
commercial Visa Europe Interchange Reimbursement Fee 8-20
default Stand-In Processing parameters 3-14
Enhanced Data Incentive Fee 8-20
Management Information Reports 3-43
Visa Business Electron
Spain, variances for 10-18
Visa Card Product Extensions 3-30
BIN 3-30
Visa Card Progams
Assigning BIN for new Visa Card programs
3-10
Visa Cards
Authorization Request routing 4-44
Card recovery 4-57
Delivering 3-69
Embossing 3-68
Encoding 3-68
Report 3-68
Mailing 3-69
Missing or damaged shipment 3-67
Non-standard 3-30
Online Authorization Service Code 3-30
Printing 3-68
Returned by post office 3-70
Visa Central Travel Account (VCTA)
Visa Classic
Referral Rate 3-18
Visa Commercial
celebrity images on Cards 10-15
immediate debit Card, specific requirements
3-45
immediate debit Reimbursement Fee 8-20
ineligibility for Interchange Reimbursement
Fee
Electronic Authorization 8-14
Referral Rate 3-18
Visa Europe Interchange Reimbursement
Fee 8-20
Visa Commercial Card 1-50
Visa Commercial Card, Fleet Service-enhanced
Transactions 4-54
BIN 3-39
Card issuance 3-48
Certification 3-39, 3-48
Core features 3-41
Core services 3-42
xxii
Issuance requirements 3-48

Issuers 3-39
Spending limit 3-42
Visa Consumer
celebrity images on Cards 10-15
color images on Cards 10-14
Visa Europe Interchange Reimbursement
Fee 8-10
Visa Corporate
Visa Multinational programs 3-44
Visa Drive 3-46, 10-6, D-10, D-32, D-42
"Extra" Cards 3-47
"Open" Cards 3-47
"Standard" Cards 3-46
BINs 3-46
Cardholder certification 7-31
Cardholder Verification Method 3-21
Fines and penalties 4-54
VAT accreditation 3-41, 3-44
Visa Electron
Card specification 10-17
Requirements 10-19
Gold Debit Card design, variance for Spain and
Portugal 10-18
Gold Debit Card requirements, variance for
Spain and Portugal 3-35
Manual Cash Disbursement standards 4-38
Visa Electron Card
BIN 3-35
Delivering 3-69
Embossing 3-68, 10-17
Encoding 3-68
General requirements 3-35
Issuers 3-35
Report 3-68
Mailing 3-69
Missing or damaged shipment 3-67
Printing 3-68
Returned by post office 3-70
Visa Electron Cards
Card recovery 4-57
Card Verification Value 2 10-17
Visa Electron Electronic Commerce Transaction
3-35
Visa Electron Payment Application
offline Authentication failure 3-16
Selecting accounts 3-23
Visa Electron Program 3-35
Visa Europe Board
co-branded Card programs 3-50
domestic Interchange reimbursement fee
variances 8-8

15 May 2013
Index
Quarterly Operating Certificate 1-52

Visa System costs and fees 1-48
Visa Europe Card Not Present Interchange Reimbursement Fee 8-16
Clearing Requirements 8-16
Eligibility 8-16
fees 8-24
Visa Europe Cost Studies 1-58
Visa Europe cost study
Member commitments 1-58
Member compliance 1-58
Visa Europe support 1-58
Visa Europe Non-Electronic Rate
Visa Europe Operating Regulations 1-7, 1-11, 3-31
Applicable laws 1-11
Variances 1-11
Visa Europe Regional fund 7-52
Visa Europe Responsibility 1-60
Visa Europe Settlement Bank 6-12
Visa Europe System Manuals 1-8
EMV Interchange Reimbursement Fee 8-12
Visa Commercial immediate debit Visa Europe
Reimbursement Fee 8-20
Visa Commercial Visa Europe Interchange Reimbursement Fee 8-20
Visa Consumer Visa Europe Interchange Reimbursement Fee 8-10
Visa Extended Access Server 6-4
provision of outgoing Interchange file 6-6
user requirements 6-4
Visa Floor Limits 4-33
Visa Global ATM Program 3-54
Acquirer participation 4-41
Visa Gold
emergency travel assistance services 3-63
Referral Rate 3-18
Visa Gold Card 1-50
Issuers 3-31
Prepaid Accounts 3-31
Visa Hotel and Cruise Line Service 4-12
Visa Infinite
Emergency Replacement Card delivery 3-62
participation in Global Customer Assistance
Services 3-60
Referral Rate 3-18
Visa Infinite Card 3-32 3-33
Allowable decline and referral reasons 3-34,
3-40
BIN 3-33
Declining Transactions 3-34
Global Support Services 3-34
15 May 2013
Hologram requirements 10-7

Issuers 3-63
Issuers declining Transactions 3-33
Issuers referring Transactions 3-33
Marketing 3-35
Minimum volume 3-32
Spending limit 3-33
Visa Information Management 1-51
Visa Information Management Services 3-41
Visa Integrated Circuit Card Specifications 3-20
Visa Interchange Directory Update Form 1-44,
A-116 A-119, A-120
Visa Marks 1-40 1-42, 1-50, 4-39
Displayed by Merchants 5-5
Domain names 1-42 1-43
Licensed marks
Merchant websites 10-5
Use at Point-of-Transaction 10-5
Member sponsorships 1-43
Protecting 1-43
Visa Merchant Alert Service
data protection 1-60
risk management 2-19
violation of 1-29
Visa Multichoice Card 3-49
Visa Multinational Programs
Visa Payment System 1-13
Visa Personal Payments
Immediate Payments 3-52, 6-14, 6-16
Visa Personal Payments Transfer
Cardholder Statements 3-51
Immediate Payments 3-51
Visa Platinum
Emergency Replacement Card delivery 3-62
participation in Global Customer Assistance
Services 3-60
Visa Platinum Card 1-50
Visa Platinum Commercial
Visa Plus
requirements 10-19
Visa Premier
Referral Rate 3-18
Visa Premier Card 1-50
Issuers 3-31
Visa Prepaid
Card design 10-6
Visa Prepaid Load Service 3-37, 4-13
Visa Prepaid Load Services 7-22
Visa Product Brand Standards 10-20
Visa Purchasing
Chip Card Authorization requirements 3-16

xxiii
Index

VAT accreditation 3-41
Visa Multinational programs 3-44
Issuers 3-16
Transaction processing 4-54
Visa Quarterly Operating Certificate. See Quarterly Operating Certificate
Visa responsibilities 1-45
for notification of Visa System changes 1-49
for Visa Commercial Cards with color
images 10-15
for Visa Consumer Cards with color images
10-14
for Visa Merchant Alert Service 2-20
Visa Secure Electronic Commerce 1-50, 3-29
Acquirer participation requirements 4-47
Visa Settlement Bank 6-12
Visa SimplyOne Card 3-48
Visa Smart Payment Application 3-16
Visa Software
Delivery 1-48
Fees 1-48
Installing outside of the Territory 1-48
Visa Software licenses 1-48
Visa System 4-44
Confidentiality 6-3
Errors 1-50
Fees
Telex and telephone charges 8-6
Fees for online services 8-5
File update and maintenance 8-6
Member fee collection and funds
disbursement 8-29
Required data and documentation 8-30
Transmission rules 8-29
notification of system changes 1-49
penalties for incorrect data in Visa System
messages
Proprietary interest 6-3
Restricted use 6-4
Visa Merchant Alert Service fee collection
2-20
Visa System Telecommunications Network 1-48
Visa TravelMoney
product identifier on Visa Prepaid Card 10-6
VisaNet
Letter of Agreement A-130
Manuals 1-8
Message Content A-55
xxiv
VisaNet Integrated Payment System (V.I.P.)

notification of changes 1-49
VIS-Compliant Chip-Reading Device 4-24
Website
Merchant website address in Transaction
Message 5-17
Wire Transfer money order Merchants 5-35

15 May 2013

The Card Acceptance Complaint Form is to be used by Members to report to Visa Europe any Merchant or Cardholder
complaints (domestic or international) concerning Card acceptance or Transaction processing issues that are of concern
to the Member and are not addressed by existing Chargeback or Compliance rights. Visa Europe maintains a centralized
database of these complaints that includes specific information concerning the parties involved and the nature of the
complaints. It is used to determine the nature and extent of problems, and also to aid Visa Europe in the evaluation of rule
enhancements and the identification of abusive practices, specific problem Merchants or Cardholders, and other patterns
of concern.
The use of this form is optional. It may be submitted at any time the Member deems appropriate. Visa Europe will
investigate complaints when appropriate and reserves the right to intervene at its discretion; however, submission of this
form is not intended to be a replacement for Member customer service. Under no circumstances is this form to be
provided to a Cardholder, a Merchant, or any other third party. Each form must be completed and submitted by the
Member receiving the complaint. This form must not be used in situations where Chargeback, Arbitration, Compliance, or
Resolution Rights are available to the Member.
While the majority of complaints are self-explanatory, the following examples clarify certain categories.
103
Non-Acceptance of Card
A Merchant refused to accept a valid Visa Card where the Visa Marks were displayed. A detailed explanation
of why the card was not accepted must be provided. Please indicate the type of card product not accepted (for
example, Visa Classic Card, Visa Business Card, Visa Gold Card, Visa Electron Card, Visa TravelMoney).
105
Erroneous Merchant Description

The Merchant with whom the Cardholder did business used a different Merchant description when the
Transaction was processed that was not recognized by the Cardholder on his billing statement, thus resulting
in an unnecessary Cardholder inquiry.
106
Authorization-Related Complaints
This category is to be used for any Authorization-related complaint either from the Cardholder (for example,
unnecessary referrals or time-consuming authorization procedures) or Merchant. A detailed explanation of
the Authorization-related complaint must be provided.
108
Nature of Merchant Business

Visa Cards are accepted by a Merchant whose business is one that the Cardholder finds morally or ethically
offensive. Examples include furriers or pornographers.
111
Merchant Re-Billing After Chargeback

A Transaction has already been disputed and credited (usually due to a successful Chargeback by the Issuer)
but has been re-billed by the Merchant.
113
Incorrect Merchant Category Code Used

A Transaction was processed by a Merchant with an incorrect Merchant Category Code (MCC). (Use the
Consumer Dispute Complaint Form for a retail or T&E Transaction processed as a Cash Disbursement.)
199
Other
This category is to be used for any other Card acceptance complaints received from either a Cardholder or
Merchant. A detailed explanation of the complaint is required. If the complaint concerns a consumer
protection dispute, please use the Consumer Dispute Complaint Form.
Please complete the form and then either; email a scanned copy to the customer support email address:
customersupport@visa.com; or post it to: Customer Support, Visa Europe, P.O. Box 39662, London W2
6WH, United Kingdom.

Members should complete this form upon the discovery of suspected Card acceptance or Transaction
processing violations that may be protected through the enforcement of the Visa Europe Operating Regulations,
but are not covered under Chargeback or Compliance rights. Visa Europe will maintain a record of all
complaints received. For possible enforcement action, all supporting documentation must be attached and all
fields must be completed in English (or an English translation must be provided). This form must be completed
by a Member and may not be given to a Cardholder, a Merchant, or any other third party. Members must
submit this form and any documentation to Visa Europe.
Member Record Number: _____________________________________ Region Record Number:
Issuer Name: ________________________________________________ BIN:Country: ___________________
Acquirer Name: ______________________________________________ BIN: Country: ___________________
Cardholder Name: ___________________________________________ Account Number: __________________________________________
Cardholder City: _____________________________________________ Cardholder Country:
Acquirer Reference Number: __________________________________ Amount in dispute (in Transaction Currency):
Merchant Name: _____________________________________________ Merchant Address:
Merchant Location (city): _____________________________________ Merchant Category Code Used:
Postal Code: _________________________________________________ Correct Merchant Category Code
Check the description of the complaint most applicable, provide a brief explanation, and attach any documentation.
101
Surcharge Imposed
108 Nature of Merchant Business
102 Minimum/Maximum Transaction Amount Imposed
109 Improper Use of Service Marks
103 Non-Acceptance of Card
110
Currency Conversion Issues
104 Additional ID Required for Card Acceptance
111
Merchant Re-Billing after Chargeback
105 Erroneous Merchant Description
112
Card Confiscated
106 Authorization-Related Complaints
113
Incorrect Merchant Category Card Used
107 Car Rental Merchant Required Purchase of CDW
199 Other (provide detailed explanation)
Explanation: _________________________________________________
____________________________________________________________
____________________________________________________________
Transaction Date: ____________________________________________ Date of Cardholder Complaint:
Was a Chargeback processed for this Transaction:
Was a Chargeback represented?:
Was the Cardholder credited?:
No
No
No
Yes
Which Chargeback: Date:
Yes _______________ Date:

Yes Date:_____________ Amount:Due to Chargeback?
Write-off?
Reason Chargeback or Compliance rights do not apply: ___________

____________________________________________________________
Complaint Submitted by:

Contact Name: ______________________________________________ Member Name:
Title: _______________________________________________________ Mailing Address:
Telephone Number: __________________________________________
Fax: ________________________________________________________
Email Address: ______________________________________________
Date: _______________________________________________________

The Consumer Dispute Complaint Form is to be used by Members to report to Visa Europe any Merchant or Cardholder
complaints (domestic or international) concerning consumer protection issues that are of concern to the Member and are
not addressed by existing Chargeback or Compliance rights. Visa Europe maintains a centralized database of these
complaints that includes specific information concerning the parties involved and the nature of the complaints. It is used to
determine the nature and extent of problems, and also to aid Visa Europe in the evaluation of rule enhancements and the
identification of abusive practices, specific problem Merchants or Cardholders, and other patterns of concern.
The use of this form is optional. It may be submitted at any time the Member deems appropriate. Visa Europe will
investigate complaints when appropriate and reserves the right to intervene at its discretion; however, submission of the
form is not intended to be a replacement for Member customer service. Under no circumstances is this form to be
provided to a Cardholder, a Merchant, or any other third party. Each form must be completed and submitted by the
Member receiving the complaint. This form must not be used in situations where Chargeback, Arbitration, Compliance, or
Resolution Rights are available to the Member
While the majority of complaints are self-explanatory, the following examples clarify certain categories.
01
Merchandise/Service Not as Described/Expected or Not Received

The merchandise or service the Cardholder purchased or contracted for was not as described, not as expected, or not
received (for complaints that do not meet existing Chargeback conditions for Chargeback reason codes 30, 53, or 90).
02
Defective Merchandise
Merchandise purchased was defective (for complaints that do not meet existing Chargeback conditions for Chargeback
reason code 56).
03
No Credit for Returned Merchandise

Merchandise was returned by post to the Merchant or returned in person to the Merchant location, and no credit was
provided (for complaints that do not meet existing Chargeback conditions for Chargeback reason code 85).
04
Merchant Procedure
The Cardholder objects to a questionable Merchant procedure as a condition of sale. Examples include requiring the
Cardholder to sign a blank, imprinted Transaction Receipt or depositing a Transaction Receipt that was to be held only as
security until the return of rental equipment.
06
Retail Transaction Processed as Cash Disbursement

A retail Transaction was processed as a Cash Disbursement, thus subjecting the Cardholder to additional fees and
restricting Chargeback rights. Cardholder has evidence of the retail Transaction (for complaints that are not covered by
Chargeback reason code 80).
07
Airline, Car Rental, or Hotel Dispute

This category is to be used for any Airline, car rental, or Hotel dispute that is not covered in existing Chargeback or
Compliance rights.
08
VAT Refund/Other Customs Dispute

The Cardholder traveled internationally and did not receive the VAT/TVA refund he believes is due. (VAT is a Value-Added
Tax which may be refunded to foreign customers under certain conditions.) Any other customs-related dispute must be
clearly explained.
10
Canceled Transaction
The Transaction was canceled in process. The Cardholder never took possession of the merchandise or received any
services.
14
Alleged Fraudulent MO/TO Solicitation Scheme

The Cardholder was the victim of a fraudulent telephone or direct mail contest or lottery scheme. For example, the
Cardholder may have been coerced into providing his Account Number as identification to claim a prize and later was
charged for merchandise which was not ordered (and may or may not have been received), or the Cardholder was
guaranteed to win a certain amount by purchasing lottery tickets either by telephone or mail.
99
Other
The Cardholder complaint is not addressed in any individual category, but the Member feels Visa Europe should be
informed. A detailed description of the complaint must be provided by the submitting Member. This category may be used
for any Merchant complaints.

Members should complete this form for consumer protection-related disputes that do not meet the criteria of
any existing Chargeback or Compliance right. Visa Europe will maintain a record of all complaints received. For
the complaint to be included in the database, supporting documentation is required. This form and any
applicable documentation must be completed in English (or an English translation must be provided). This
form must be completed by a Member and must not be given to a Cardholder, a Merchant, or any third party.
Members must submit this form to Visa Europe.
Member Record Number: _____________________________________ Region Record Number:
Issuer Name: ________________________________________________ BIN: Country:
Acquirer Name: ______________________________________________ BIN: Country:
Cardholder Name: ___________________________________________ Account Number:
Cardholder City: _____________________________________________ Cardholder Country:
Acquirer Reference Number: __________________________________ Amount in dispute (in Transaction Currency):
Merchant Name: _____________________________________________ Merchant Address:
Merchant Location (city): _____________________________________ Merchant Category Code Used:
Postal Code: _________________________________________________ Correct Merchant Category Code
Check the description of the complaint most applicable, provide a brief explanation, and attach any documentation.
01
Merchandise/Service Not as Described/Expected
or
Not Received
02
Defective Merchandise
03
No Credit for Returned Merchandise
04
Questionable Merchant Procedure
09
Altered Draft/Overcharge
10
Canceled Transaction
11
Multiple Imprinting of Drafts
12
Quality of Merchandise or Service (T&E Only)
13
Quality of Merchandise or Service (All Other
Merchants)
05
Merchant Refund/Return Policy
14
06
Retail Transaction Processed as Cash Disbursement
15
Alleged Merchant Extortion/Intimidation
07
Airline, Car Rental or Hotel Dispute
99
Other (provide detailed explanation)
08
VAT Refund/Other Customs Dispute
Alleged Fraudulent MO/TO Solicitation Scheme
Explanation: _________________________________________________
____________________________________________________________
____________________________________________________________
Transaction Date: ____________________________________________ Date of Cardholder Complaint:
Was a Chargeback processed for this Transaction:
Was a Chargeback represented?:
Was the Cardholder credited?:
No
No
No
Yes
Which Chargeback: Date:
Yes _______________ Date:

Yes Date:_____________ Amount:Due to Chargeback?
Write-off?
Reason Chargeback or Compliance rights do not apply: ___________

____________________________________________________________
Contact Name: ______________________________________________ Member Name:
Title: _______________________________________________________ Mailing Address:
Telephone Number: __________________________________________
Fax: ________________________________________________________
Email Address: ______________________________________________
Date: _______________________________________________________

To order printed copies of the Visa Europe Operating Regulations, your organisation must be a Principal
Member or a Group Member. If your organisation is not a Principal Member or a Group Member, please
request the operating regulations through your sponsoring Principal Member or Group Member. The operating
regulations are available in both electronic and paper format. Electronic versions of the Visa Europe Operating
Regulations are available at Visa Online.
Subscription Orders - If you wish to receive paper copies of the latest edition of the Visa Europe Operating
Regulations and to continue receiving copies when new editions are printed, you must make a request in the
Subscription Order area of this form.
One-Time Orders - If you wish to receive paper copies of the latest Visa Europe Operating Regulations, you
must make a request in the One-Time Order area of this form.
All printed versions of the Visa Europe Operating Regulations cost 50 per book. Members will be billed at the
end of the month in which their order is shipped.
Subscription Orders
Publication Name
Pub ID
Quantity
Visa Europe Operating RegulationsVolume I, General Rules
10001
__________
Visa Europe Operating RegulationsVolume II, Dispute Resolution Rules
10002
__________
10003
__________
Visa Europe Operating RegulationsUnited Kingdom (UK Members only)
10004
__________
Visa Europe Articles of Association, Membership Regulations and Bylaws
10005
__________
Publication Name
Pub ID
Quantity
Visa Europe Operating RegulationsVolume I, General Rules
10001
__________
Visa Europe Operating RegulationsVolume II, Dispute Resolution Rules
10002
__________
10003
__________
Visa Europe Operating RegulationsUnited Kingdom (UK Members only)
10004
__________
Visa Europe Articles of Association, Membership Regulations and Bylaws
10005
__________
One-Time Order
Subscriber Information
Please type or print clearly. All information must be completed.
Principal Member Business ID:
_____________________________________
Member Name:
____________________________________________________
Contact Name:
____________________________________________________
Legal Address:
____________________________________________________
Address Line 2:
____________________________________________________
Address Line 3:
____________________________________________________
Billable BIN:
_______________
Telephone:
_______________
Please complete this form and then either; email a scanned copy to the operating regulations email address:
opregs@visa.com; or post it to: Operating Regulations Department, Visa Europe, P.O. Box 39662, London
W2 6WH, United Kingdom.

It is the intention of the Visa Europe Operating Regulations development staff to make our publications easy to
use and understand. Please use this form to forward any suggestions you may have for improving this
document. All input is welcome.
Member Information
Principal Member Business ID:
____________________________________
Member Name:
____________________________________________________
Contact Name:
____________________________________________________
Legal Address:
____________________________________________________
Address Line 2:
____________________________________________________
Address Line 3:
____________________________________________________
Billable BIN:
______________
Telephone:
______________
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Visa Europe Operating Regulations

Volume I - General Rules

BIN Licensing and Management

Section 1.8.B.1, Section 1.8.C.2;

Section 3.1.D.2, Section 3.4.C, Section 3.4.D, Section 3.9; and

Exhibits - Exhibit 4A, Exhibit 4E.

Cash Disbursement Fees

VISA EUROPE CONFIDENTIAL INFORMATION - Member Use Only

Section 7.5.A.1, Section 7.6.B; and

Appendix D, "Defined Terms".

Reason Code 30 Services Not Provided or Merchandise Not Received;

Reason Code 53 Not as Described or Defective Merchandise;

Reason Code 81 FraudCard-Present Environment; and

Reason Code 83 FraudCard-Absent Environment.

Cross Border Fraud Acquirer and Issuer Monitoring Programs

Program reporting will be at BID level.

Section 1.6.D.25; and

Data Protection Clarifications

Section 1.16; and

VISA EUROPE CONFIDENTIAL INFORMATION - Member Use Only

Electronically Delivered Transaction Receipts

Section 5.3.E; and

Appendix A, "Exhibits", Exhibit 7I and Exhibit 7J.

Instalment Transaction terms and conditions;

Instalment Transaction guidelines; and

Merchant authorisation guidelines.

VISA EUROPE CONFIDENTIAL INFORMATION - Member Use Only

Clarification of the responsibilities of sponsoring Members in relation to the completion of all

National Net Settlement Service Mandate

Section 6.2.E.4, Section 6.2.E.5; and

Appendix D, "Defined Terms".

PIN Management Requirements Documents

Section 1.1.C.2.d, Section 1.5.A;

Section 2.1.F; and

VISA EUROPE CONFIDENTIAL INFORMATION - Member Use Only

Section 4.8.A.1, Section 4.8.A.2 and Section 4.8.A.3.

Processing Transactions through VEAS and VECSS

Acquirers using an airline authorising processor to acquire Transactions originating at either

Section 6.1.A and Section 6.1.B.

Proximity Payment Devices

Quarterly Operating Certificates

VISA EUROPE CONFIDENTIAL INFORMATION - Member Use Only

Reason Code 41 Cancelled Recurring Transaction - Changes to Chargeback

Table 1-12; and

Reason Code 41 Cancelled Recurring Transaction.

Transaction Identifier Processing

Section 6.2.A; and

Appendix D, "Defined Terms".

VISA EUROPE CONFIDENTIAL INFORMATION - Member Use Only

Section 4.10.A.8, Section 4.16.E;

Section 5.4.N.4, Section 5.4.V.1;

Section 10.2.B.7, Section 10.3.P; and

Appendix D, "Defined Terms".

Section 1.4.G.1.a; and

Reason Code 72 No Authorization.

Visa Gold Cards issued on Prepaid Accounts

Section 3.4.A.2 and Section 3.14.C.

Visa Multichoice Cards

Section 10.5.B.2; and

Appendix D, "Defined Terms".

VISA EUROPE CONFIDENTIAL INFORMATION - Member Use Only

Visa Personal Payments - Cardholder Statements

Visa Personal Payments - Immediate Payments

Section 6.5.C.12, Section 6.5.D.4, Section 6.5.D.5; and