MAKERERE UNIVERSITY BUSINESS

SCHOOL
BACHELOR OF LEISURE & HOSPITALITY
MANAGEMENT 2
SEMESTER 1, 2015/16
COURSE OUTLINE

HOSPITALITY SOFTWARE
FACILITATORS:

SAM DAWA (Mr), Namakula Sarah (Ms.)

INTRODUCTION:

There is great interest and need in the hospitality

industry for understanding the use of information
technology to build greater efficiency, productivity,
service quality and profitability. Hospitality software
represents an increasingly important element of work in
the hotel sector. On a number of levels those being
prepared for work in the sector in operational,
supervisory and managerial roles need to develop skills
associated with this software. Individuals being prepared
for operational, supervisory and managerial roles in the
hotel sectors require at least a familiarity with the
software that they might encounter in the hotels or
restaurants they will work in.
OBJECTIVES:

To gain significant hands-on training on industry-specific

applications
To assess the impact of industry-specific technologies on
operational performance
To apply eCommerce architecture and identify eCommerce
functions for hospitality networks

COURSE ASSESSMENT
Two coursework tests accounting for 30% of the final
score
The university exam at semesters end making up 70%
of the final score
1.0

Software
week 1-3]

[Interactive sessions,

Related definitions
Types
Categories
Software problems
Software uses in the hospitality industry
[S. Namakula]
Readings:
A review of research on information technology in the hospitality
industry OConnor & Murphy (2004)
Adaptation, Implementation and Utilisation ICT in the Hospitality
Industry: Trends and Perspectives from a Developing Country Faith Samkange (2008)
2.0

Property management systems

weeks 4-6]
Introduction
Reservation system
Front office system
Night audit
Accounting system
Sales & catering system

[Straight lecture,

[S.
Dawa]
3.0

Restaurant management systems

[Straight lecture,
weeks 7-9]
Introduction
Point of sales systems
Table management systems and home delivery
Inventory control system
Menu management system
[S.
Dawa]

4.0

Networks and telecommunications

weeks 10-11]
Introduction to computer networks
Types of networks
Network components
Data transmission methods & media

[Straight lecture,

[S. Namakula]
5.0 Electronic commerce in hospitality
[Interactive
sessions, weeks 12-13]
E Commerce transactions
Span and scope of eCommerce
E-Commerce applications for hospitality organizations

Technical aspects of eCommerce

[S.
Namakula]
6.0

Practical
Ms-Excel
Ms-Access

[Weeks 1-13]
[S. Dawa]
[S. Namakula]

References
1. Cleary, T. (1998) Business Information Technology. Financial Times
Management.
2. Eliot. G, & S. Starkings. (1998) Business Information Technology. Systems,
Theory & Practice. Longman
3. Lay, P. M. Q. et al (1993). Principles of Business Computing. Juta & Co. Ltd.
4. Lucey, T. (1997). Management information Systems. 8th Edn. Letts
Educational.
5. O brien, J. A. (1997). Introduction to Information Systems, 8th Edn. Irwin / Mc
Graw Hill.
6. Oliver & Chapman. (1998). Data Processing and Information Technology. 10th
Edn. Letts Educational.
7. Collins/Malik Hospitality Information Technology: Learning how to use it. 5 th
Edn
8. Tesone, D. V. (2005). Hospitality Information Systems and E-Commerce. Wiley
9. Nyheim, P. D, F. M. McFadden & D. J. Connolly (2005). Technology Strategies
for the Hospitality Industry. Pearson Prentice Hall