My Internship Report of Alfalah

Introduction to Bank Alfalah
Central Background information:

Banking is one of the most sensitive businesses all over the world. Banks play an
important role in the economy and are considered as the backbone of an economy in
every country and Pakistan is no exemption. Banks are custodian to the assets of the
general masses. The banking sector plays a significant role in a contemporary world
of money and economy. It influences and facilitates many different but integrated
economic activities like resources mobilization, poverty elimination, production and
distribution of public finance.
Pakistan has a well-developed banking system, which consists of a wide variety of
institutions ranging from a central bank to commercial banks and to specialized
agencies to cater for special requirements of specific sectors. The country started
without any worthwhile banking network in 1947 but witnessed phenomenal growth
in decades to come.
By 1970, it had acquired a flourishing banking sector. Nationalization of banks in
the seventies was a major upset to domestic banking industry of the country, which
changed the whole complexion of the banking industry. With irrational decision at
the top all the commercial banks were made subservient to the political leadership
and the bureaucracy. The commercial banks thus lost their assets management
equilibrium, initiative and growth momentum. They ceased to be a business concern
and became big bureaucracies. The era of nineties was the climax of privatization,
deregulation and restructuring in the domestic banking industry and financial
institutions. The Muslim Commercial Bank was the first bank to privatize.
Followed by Allied Bank limited, United Bank Limited and Habib Bank Limited
have all been privatized.
Today, the banking sector is providing financial solutions to the masses and is
growing and becoming a solid partner in the development of the Pakistani economy.
Punjab University, Gujranwala Campus
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Organizational Profile:
Bank Alfalah Limited (BAL) is a private bank in Pakistan owned by the Abu
Dhabi Group. Bank Alfalah was incorporated on June 21, 1997 as a public limited
company under the Companies Ordinance 1984. Bank Alfalah is registered at both
Karachi and Lahore Stock Exchange with a ticker name of BAFL. Its banking
operations commenced from November 1, 1997. The bank is engaged in commercial
banking and related services as defined in the Banking companies ordinance, 1962,
with the registered office at B.A.Building, I.I.Chundrigar Road, Karachi.
Since its inception, as the new identity of H.C.E.B (Habib Credit and Exchange
Bank Limited) after the privatization in 1997, the management of the bank started
implementing strategies and policies to carve a distinct position for the bank in the
market place.
This was further strengthened with a partnership with the Abu Dhabi Group which
owns 70% of Bank Alfalah shares. This allowed the bank to invest more in
revolutionary technology to increase its range of products and services, perceiving
the requirements of their customers and matching them with quality products and
service solutions.
The Bank provides financial solutions to consumers, corporations, institutions and
governments through a broad spectrum of products and services, including corporate
and investment banking, consumer banking and credit, commercial, SME, agrifinance, Islamic and asset financing.
The Bank looks ahead with optimism at the future it aims to continue investing in
its core strengths to provide best in class products and services to its diverse range
of clients.
Credit Rating:
PACRA, a premier rating agency of the country, has rated the bank AA (double A),
Entity Rating for long term and A1+ (A one plus) for the short term. These ratings
denote a very low expectation of credit risk, strong capacity for timely payment of
financial commitments in the long term and by highest capacity for timely
repayment in the short term, respectively. The ratings of first and second and third
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unsecured listed and subordinated TFC issues of PKR 650 million, PKR 1,250
million and Rs.1,325 million have been maintained at AA- (Double A minus).
Chairmans Message
Starting off with just a handful of branches in 1997, today Bank Alfalah operates
steadfastly with a vast footprint in order to provide creative, customized financial
solutions to over 1 million consumers, corporations, institutions and governments.
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Our top most priority is to meet the changing financial needs of our diverse range of
customers our service philosophy entails the fact that our success will follow if
our clients are served well. We remain committed to this goal and hence continually
seek to introduce customized financial solutions in Pakistan and beyond.I am
confident that Bank Alfalah will remain at the forefront of the evolving financial
services landscape in Pakistan in order to serve our clients even better. With the
support of all our stakeholders, we hope to promote a workplace environment where
we take responsibility for our actions and promote respect, inclusiveness and
uncompromised integrity most importantly, create a Company which can survive
through good times and bad.
H.H.Sheikh Hamdan Bin Mubarak Al Nahayan
Objectives of Alfalah Bank

To please their customers by fulfilling the financial needs as best as possible, they
believe in placing the client at the center of business and all of the products and
services. For this the management has adopted the strategy of
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Caring for you Our Customers

To get maximum share of the market
To price the products optimally
To expand more the network of branches in several other cities of Pakistan as
well as in the other countries of the world.
To reinforce a corporate culture that fosters learning, creativity and flexibility.
To invest further in banking innovations which include Islamic banking, SME,
Home Loans and other areas of product development to provide higher levels of
services and value to the clients.
Vision and Mission Statement

Vision
To be a premier financial services organization, operating both locally and
globally, offering a complete range of financial products and services to diverse
segments under one umbrella.
Mission
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To develop & deliver the most innovative products and deliver exceptional
service quality which contribute to strengthening brand equity strength and
maximize value for the stakeholders of the Bank.
Management Hierarchy
Management means the administration and the governing body that is concerning
the whole organization. All the decision and strategies are been proposed and
evaluated the management of the organization. At Bank Alfalah, the management is
pretty strong and there is lot centralization in the whole network of the bank. The
management at Bank Alfalah has been divided into 3 major parts. i-e, Board of
Directors, the Top management, and the group of middle managers, supervisors and
the employees.
Chairman:
H.H.Sheikh Hamdan Bin Mubarak Al Nahayan
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Board of Directors:
The upper most part of the management is the Board of Directors or the Executives.
The Board of Directors are responsible for the first phase of the management
process, i-e, planning. So, all the decisions and the strategies are being proposed
and implemented under the instructions and the supervision of the board of directors
or the executives. Also the policies and the overall objectives of the Bank are being
proposed at this level of the organization.
H.H. Sheikh Hamdan Bin Mubarak Al Nahayan Chairman
Mr.
Mr.
Mr.
Mr.
Mr.
Mr.
Abdulla Nasser Hawalileel Al-Mansoori Director

Abdulla Khalil Al Mutawa Director
Khalid Mana Saeed Al Otaiba Director
Ikram Ul-Majeed Sehgal Director
Nadeem Iqbal Sheikh Director
Atif Bajwa Director & CEO
Management:
Mr. Atif Bajwa Chief Executive Officer
Mr. Bahauddin Khan Chief Operating Officer
Mr. Mirza Zafar Baig Chief Financial Officer
Mr. Suhail Yaqoob Khan Chief Risk Officer
Mr. Aly Mustansir Chief Marketing Officer
Mr. Rizwan Ata Group Head, Islamic Banking
Mr. Faisal Farooq Khan Group Head, HR & Learning
Mr. Khurram Hussain Group Head, Retail Central, North and Consumer
Banking
Ms. Mehreen Ahmed Group Head, Retail Banking South & New Initiatives
Mr. Saad Ur Rehman Khan Group Head, Corporate & Investment Banking
Mr. Bashir Ahmed Sheikh Group Head, Special Assets Management
Mr. Yasar Rashid Group Head, Audit & Inspection
Mr. Syed Ali Sultan Group Head, Treasury & Financial Institutions
Mr. A. Wahid Dada Group Head, Operations
Mr. Mian Ejaz Ahmed General Manager, Legal & Company Secretary
Mr. Anwer Umed Ali Chief Information Officer
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Mr. Riaz Hussain Hamdani Chief Compliance Officer

Mr. Haroon Khalid General Manager, Risk Management
Mr. Sajan Hamid Malik General Manager, Credit Division
Organizational Structure
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Board of
Directors
Cheif
Executive
Officer
Executive
Incharge
Credit
Card
Credit
Audit
Marketing
Internal
Banking
Finance
Branch Hierarchy: G.T Road Gujranwala
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Branch
Manager
Incharge
Trade
Finance
Operation
Manager
Cash
Liability
Incharge
Departmen
Departmen
Banking
G.
t
t
CD
Incharge
Operation
Officers
Cashiers/
Tellers
BDOs
Trade
Officers
Manager
Credit
Realionship
Manager
Credit
Officers
CRO
Departments
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Operation Department:
Account Opening
Cheque Book/ ATM Cards/ Lockers
Clearing and Collection
Remmittance (Pay order and Demand Draft)
Funds Transfer
Cash Department:
Deposits (Online and Local)
Withdrawals (Online and Local)
Bills (Utility, Fee, Credit Card Bills)
Money Gram (Foreign Remmittance)
Liability Department:
Business Development
Trade Department:
Foreign Trade
Credit Department:
Loans and Credits
Car Financing Department:

Leased Cars
Accounts Department:
Accounts Maintenance
Data Management Service
Dispatching
Reporting
Expense and Payments
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Policies at Bank
Since the inception of Bank Alfalah Limited in 1997, by the grace of almighty, the
bank has moved rapidly in expanding its branch network and deposit base, along
with making profitable advances and increasing its range of products and services.
It has made a break-through in providing premier services at an affordable cost to
our customers. Managerial policies followed by the bank have a direct contribution
in its success. The Board and Management of the Bank have implemented strategies
and policies to carve a distinct position for the Bank in the market place. In a bid to
satisfy Bank Alfalahs shareholders and valued clients, the management initiated the
process of realization of the Bank's vision by consolidating its financial position
and creating a large and diversified business base. Bank Alfalah has made notable
progress in business volume, efficiency, and profitability following its increased
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involvement in trade finance, commercial lending, and foreign exchange and money
market operation.
Major policies that have been made and implemented at Bank Alfalah are: Consumer
Banking Policy.
Alfalahs policy regarding consumer-banking policies includes the development
through the electronic consumer banking operations. Likewise, Bank Alfalah has
created a niche for itself in the marketplace. It is planning to introduce new
consumer products like credit cards, e-banking etc.
Lending Policy:
Bank Alfalah pursues a conservative yet dynamic credit policy. This strategy has
enabled the bank to have a high quality risk portfolio. Bank prefers to finance
exporters because of less risk involved. Bank Alfalah manages the credit risk,
liquidity risk, market risk and other operational risks very efficiently. For this very
purpose Bank Alfalah has got an effective credit line proposals system to be
sanctioned to the clients on demand.
Selection of Clients:
Management is very selective of clients. All of the references are carefully checked
to learn about a potential client before establishing a relationship. References are
excellent sources of new accounts as they give an opportunity to learn about a
potential client before establishing a relationship. This policy helps in protecting
the integrity of the bank. It ensures good relationship with the clients.
Services and Product Polices:

Bank Alfalah provides a vast variety of services to its clients. Some of those
policies are discussed below:
Credit Facility:
In this service the loans are provided to the customers by the bank to meet revenue
shortfalls.
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Stop Payment Instructions:

It is one of the most important services provided by the bank to its clients. In case
the account holder has lost his/her cheque he can issue the stop payment
instructions to the bank. The bank till further instructions will not honor the cheque.
Deposits:
The bank offers different types of Deposits to its account holders Alfalah
Musharakah Saving Account, Current Account, Musharakah Time Deposits On PLS
Basis.
Drafts, Telephonic Transfers, Pay Orders:

These are the facilities that the bank offers its customers and, at times, to the people
who do not maintain an account with the bank, that is, ordinary people. For offering
these services the bank charges commission besides the government taxes and
duties.
Trade Department Policy:

Bank Alfalahs focus is on Foreign Trade as its primary market of business. It
maintains high emphasis on enlarging its Correspondent Banking network besides
aiming to enhance the scope and level of cooperation with existing correspondents.
The Trade finance department has efficiently done management of the changing
trade policies by the central bank over there.
Marketing Policy:
Bank Alfalah inverts heavily for the marketing policies and orientation, for the
publicity of its new products/services. It uses television advertisements, newspaper
as well as various promotional schemes to attract customers. The Bank sponsors a
number of sporting and community development initiatives to play its part as a
responsible corporate citizen.
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Promotion and Incentives:

Bank hires officers in range 1. Then depending upon their job performance they are
promoted to next range. More facilities and increments are given along with
promotion. The bank gives a car facility to the officers of range 5. Banks policy is
to give cash rewards and salary increments for increasing the employees
satisfaction. Also with the expansion of the branch network growth in the current
era, more and more opportunities have been provoked not only for the young
generation but also for the employees of the bank.
Accounting Policies:
Bank Alfalah has adopted almost the same accounting procedures that other
financial institutions are adopting at this time. These accounting procedures or
Accounting policies are made according to Generally Accepted Accounting
Principles, the GAAP. The process flow and the usage of the policies in the day
wise routine are mandatory for all the employees working in the specified
departments at the branch.
Recruitment Policy:
Hiring is mainly of two types i.e. direct hiring and promotion from lower levels.
Banks policy is to hire suitable candidates. By suitable candidates bank refers to
candidates having proper educational qualification, experience and background. It is
the policy of the bank that President of the bank will be the representative of
major stakeholders/owners. Board of Directors is representative of sponsors. Bank
is reluctant in making direct appointment of senior executives. EVPs are promoted
from lower levels. Every year Bank Alfalah opens its doors for about 30 fresh postgraduates to join the prestigious ranks of Management Trainee officers with the
Bank. The MTO scheme is a highly competitive and sought after induction scheme,
in which short-listed applicants appear in a written test followed by a panel
interview. Successful candidates then receive comprehensive training in essential
areas of branch banking at the Banks state-of-the-art training facility at Lahore and
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Karachi, prior to their posting at various branch locations. Preferred educational

background for entry into the MTO scheme includes an MBA degree, MA
Economics or M.Com from reputable Pakistani or foreign institutions with GPA of 3
plus, or equivalent. Strong personal character, as well as communication and
interpersonal skills are essential pre-requisites to succeed as an MTO.
Training and Development Policy:

Bank Alfalahs policy is to take special interest in recruitment and training. This
training is been given in two instances, i-e, the Off-job training and the On-job
Training. To impart technical skills to its staff Training and Development Center
offers programs in several skill areas. Its employees attend seminars and courses
offered by Institute of Bankers. Alfalah also offers various computer-training
courses to its employees. It is obligatory for each staff member of the bank to attend
a minimum number of training courses during the course of a year. Wherever the
Training Department is unable to provide focused training for certain groups of
staff, reputable external training providers are invited to fill the gap
Quality assurance services:

Service excellence is one of the priorities of Bank Alfalah. A separate quality
assurance department is to be established as well very soon for the removal of little
flaws that are still prevailing at some of the branches regarding facilities for the
consumers. The focus of the bank is to develop new areas of activities along with
traditional banking activities of resource mobilization and credit disbursement.
Growth Policy:
Bank Alfalah emphasizes on growth along with providing best quality customer
service. Banks policy is to maximize the synergies of branch network through
optimal allocation of financial, human and other resources to compete in the
marketplace.
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Liquidity Policy:
Bank Alfalah maintains positive and healthy liquidity. Banks policy is to keep
surplus liquidity in fixed income securities issued by the Federal Government of
Pakistan. If necessary it can be easily converted into cash.
Investments Policies:
Bank Alfalah investment policies are based on federal and provincial securities,
debentures, and participation term certificates treasury bills and blue chip share of
joint stock companies.
Job Satisfaction:
Job satisfaction is the major important factor to be considered while evaluating any
organization. To evaluate an organizations strength and repute in the industry, job
satisfaction is the key factor as well like that of growth and development in the
monetary terms. During my internship program, I observed being in touch with most
of the employees over there, that all the employees are working with devotion that
is the basis for job satisfaction. In addition all the employees are satisfied with the
working ambiance, with the salaries and with the increments and promotions. Only
thing to be mentioned out over here is the workload and the employee timings for
their job. Some of the employees are over burdened with the work. But that does not
impact the overall job satisfaction of the organization. Bank takes much care of its
employees because they are precious assets of it. Bank celebrates birthdays of all
employees, arrange trips and give them opportunity for recreation and enjoyment.
Bank hires officers in range 1. Then depending upon their job performance they are
promoted to next range. More facilities and increments are given along with
promotion. The bank gives a car facility to the officers of range 5. Banks policy is
to give cash rewards and salary increments for increasing the employees
satisfaction. Also with the expansion of the branch network growth in the current
era, more and more opportunities have been provoked not only for the young
generation but also for the employees of the bank. At Bank Alfalah the employees
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are very much satisfied with the job and the overall working conditions of the bank,
so in due response, the bank is enjoying high efficiency in managing the time delays
in reporting and working operations.
Administrative / Management Style

Management at Bank Alfalah Ltd. is very much keen towards maintaining the
decorum of the cooperative culture within the organization and also with the clients
of the bank. The way managers treat the employees and an operative is outstanding
at bank Alfalah. This is the reason why each and every employee is pretty much
satisfied with the job.
Management Styles:
Management must have to adopt some administrative style to get all the activities to
be done effectively and efficiently. As far as the management styles at Alfalah Bank
are concerned, there is both centralization and decentralization to some extent.
Management must adopt some administrative style to get all the activities done
effectively and efficiently. As far as the management style at Bank Alfalah Limited
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Township Branch is concerned, there is centralization to a certain extent and

decentralization in some other areas. Management refers to the universal process of
effectively and efficiently getting activities completed with and through other
people. It is a process by which certain basic functions that are planning,
organizing, leading and controlling are performed to achieve the desired objectives
of the organization. These functions are being performed at three levels in Bank
Alfalah.
Managerial level:
Administrative style of Branch Manager is authoritative. His authoritative style is
the requirement of administration. For the implementation of strategies and getting
all the activities to be done properly with an organized environment, unity of
command was the requirement of the time. In his absence, I observed the
environment of uncertainty and deregulation in the bank to a little extent.
Department Head level:

Department heads are responsible for the overall operations of the department
assigned. There is a sign of good delegation of authority for decision-making in
Alfalah Bank at this level. Department managers always ask his subordinates before
referring the solution to a problem to the Branch Manager. So at this level
employees are very much contended to their work.
Staff level:
At the staff level, as employees are satisfied to the work assigned and authority
structure, so management at this level is concerned to the decisions of the
department heads level.
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Impacts of Management Style on Employees

Management styles have a great impact on the overall working of an organization.
The key issues, which can arise due to strong authoritative actions by the
management, can be of the following nature:
Absenteeism
Irresponsible behavior
Coordination
Reporting time delays
Turnover
But at Bank Alfalah Ltd. these issues have never been provoked till now. This is due
to the fact that employees have been given equal importance as been given to high
level operatives. The following important aspects need consideration.
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Motivation:
The term motive implies action to satisfy a need. Motivation can be defined as a
willingness to expend energy to achieve a goal or a reward. The management styles
adopted by the bank affect greatly, and employees are motivated in order to enhance
their performance and achieve the derived goals.
Morale and Productivity:

The employees of the bank possess high morale, and thus exhibit high productivity.
The employees are happy and are also productive workers. Job attitudes and morale
are quite positive for two reasons.
Firstly employees gain social satisfaction from interactions at the work place.
Working conditions and supervision are good; secondly high morale results from
high motivation to produce. In other words we can say that management should put
its eggs in the basket that creates a high-motivated work force.
Job efficiency and satisfaction:

Consequently
the
overall
impact
of
the
well-equipped
management
styled
organization is the job efficiency and job satisfaction. At Bank Alfalah the
employees are very much satisfied with the job and the overall working conditions
of the bank, so in due response, the bank is enjoying high efficiency in managing
the time delays in reporting and working operations.
THE STRATEGICAL HIERARCHY:

The Strategic management model provides a conceptual basis for applying strategic
management. Alternate strategies that an enterprise could pursue can be categorized
into 4actions:
Integration Strategies
Intensive Strategies
Diversification Strategies
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Defensive Strategies
Integration Strategy:
Forward integration, backward integration, and horizontal integration are sometimes
collectively referred to as vertical integration strategies. Vertical integration
strategies allow a firm to gain control over distributors, suppliers, and/or
competitors.
Intensive Strategy:
Market penetration, market development, and product development are sometimes
referred to as intensive strategies because they require intensive efforts to
improve a firms competitive position with existing products.
Diversification Strategy:
Concentric, horizontal and conglomerate are some of the strategies, which are
inculcated under the head of diversification strategies. Overall, diversification
strategies are becoming less and less popular as organizations are finding it more
and more difficult to manage diverse business activities.
Defensive Strategy:
Another way to pursue strategies is through the defensive way, which includes joint
venture, retrenchment, divestiture and liquidation strategies.
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Products and Services: Personal Banking

Deposit Accounts:
Our deposit suite has been designed keeping the diverse needs of our customers.
From basic banking accounts, term deposits, foreign currency to structured savings
products, choose the option that best suits your needs and start enjoying your daily
banking services through our vast branch network and self service banking
solutions.
Alafalah Kamyab Karobar - Online Current Account:
Enjoy unmatched accessibility to funds anywhere in Pakistan with a host of free

services. With Alfalah Kamyab Karobar Account, you grow your business while we
take care of your banking needs.
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Features & Benefits:
Free online funds transfer through any Bank Alfalah branches
Free cheque book, pay orders and demand drafts
Free online cash withdrawal and deposit transactions
SMS alerts on every transaction
Up to 90% financing facility on deposited amount
Debit/ATM Card VISA accepted at over 30 million outlets and more than 2
million ATMs worldwide
Open with an initial deposit of Rs. 1,000 only by visiting your nearest Bank Alfalah
branch from a network of over 540 online branches nationwide.
Alafalah Kifayat Monthly Savings Account:
If you are looking at earn monthly profits while enjoying ease and access to your
growing savings at all times? Alfalah Kifayat Savings Account is what you are
looking for!
Features:
Earn profit of up to 7%* per annum
Profit is calculated on monthly average balance and paid every month
Unlimitled facility for cash deposit and withdrawal
Minimum monthly balance requirement of Rs. 10,000 only
Free monthly e-statements
SMS alerts for every transaction
Convenience of online banking across all Bank Alfalah branches nationwide,

with no charges within city
VISA ATM/Debit Card accepted at more than 4500 1-Link network ATMs and
over 30 million outlets and more than 2 million ATMs worldwide.
Alafalah Mahana Amdan Term Deposits:
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If you are looking to earn high rate of returns on your fixed deposits with the
benefit of monthly profits, then Alfalah Mahana Amdan is best suited for you.
Features and Benefits:
Invest with a minimum deposit of Rs. 50,000 for1 year term deposit & Rs.
100,000 for 3 years term deposit
Attractive rate of 8.5%* on 1 year term deposit & 9%* on 3 year term deposit
Profit paid every month
Financing facility up to 90% of the deposited amount
Visa ATM/Debit Card accepted at more than 4500 1-Link network ATMs in
Pakistan and over 30 million outlets and over 2 million ATMs worldwide
Alafah Current Account:

Enjoy your everyday banking needs with absolute ease through our non-interest
bearing Current Account, giving you instant access to your cash from any branch
across our growing network.
Minimum monthly balance requirement of Rs. 5,000 only.
No restriction on number of monthly deposit or withdrawal transactions.
Easy access to funds through cheque book and VISA Debit/ATM Card that
can be used globally at over 30 million outlets and at more than
million ATMs.
Free online banking across Bank Alfalah branches nationwide
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Alafalah Saving Account:

Enjoy your basic banking needs with complete ease while you also start earning
profits on your savings for a more protected tomorrow.
Open with an initial deposit of Rs 100 only
No monthly minimum balance requirement
Profit is calculated on the average balance
Profit if paid semi-annually
No restriction on number of monthly deposit or withdrawal transactions
Easy access to funds through cheque book and VISA Debit/ATM Card that
can be used globally at over 30 million outlets and at more than
million ATMs
Convenience of online banking across all Bank Alfalah branches nationwide
Alafalah Royal Profit Account:
If you have a business that deals with large transaction volumes, then our Royal
Profit Account is the best choice to meet your daily financial requirements. It
encompasses the flexible features of a current account whilst also giving you the
benefits of a savings account.
Minimum monthly balance requirement of Rs. 50,000 only
Profit is calculated on average balance and paid on a monthly basis.
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Higher returns on higher balances
Unlimitled monthly deposit and withdrawal transactions.
Easy access to funds through your cheque book and VISA Debit/ATM Card
which can be used globally at over 30 million outlets and at more than 1.5
million ATMs
Convenience of online banking across all Bank Alfalah branches nation wide
Alfalah Basic Banking Account:

If your basic banking requirements do not require multiple monthly cheque
transactions, then our non-interest bearing Basic Banking account may fulfill your
day to day banking needs with no minimum balance requirement or restrictions on
ATM withdrawals.
Features Benefits:
Open with an initial deposit of Rs. 1,000 only
No monthly minimum balance requirement
2 free deposits and 2 free withdrawal transactions every month through

cheque
VISA Debit/ATM Card accepted at over 30 million outlets and more than 1.5
million ATMs worldwide
Alfalah Foreign Currency Account:
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To manage your foreign currency transactions with security, ease and convenience ,
you can place your funds in our Foreign Currency Current and Savings Accounts.
Foreign Currency Current Account:
Non-profit bearing checking account
Account can be opened in US Dollar, Pound Sterling, Euro or Japanese Yen
Minimum balance equivalent to 100 (USD, GBP, EUR) or 5,000 Yen
Foreign Currency Savings Account:
Account can be opened in US Dollar, Pound Sterling, Euro or Japanese Yen
Minimum balance equivalent to 250 (USD, GBP, EUR) or 10,000 Yen
Profit is calculated on the daily balance and paid on a semi- annual basis
Alfalah Care Senior Citizens Savings Account:

With the Bank Alfalah Care Senior Citizen Savings Account, you can rest assured
that all your basic banking needs will be met, while you enjoy high returns every
month on your savings with the flexibility of withdrawing your profits at any
time. With the added benefit of health insurance plans, you save a lot more than just
money.
Features:
Enjoy a high rate of return on your savings
Enjoy monthly profits, calculated on daily balance basis, paid out monthly in your
account
Open with an initial deposit of just Rs. 1,000, with no service charges
No restriction on the number of monthly deposits or withdrawals
Accessibility and Convenience:
Convenience of online banking across all Bank Alfalah branches nationwide, with
no charges for within city transactions
SMS alerts and free e-statements
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Locker facility at special discounted rates*

Easy access to funds through Cheque Book and Debit Card (Visa) accepted at more
than 30 million outlets and 1.9 million ATMs worldwide
Health Insurance Benefits:
As our special Alfalah Care Senior Citizen Account customer, you can choose
Health Insurance plans at premium rates against a range of surgeries and illnesses.
Debit Card:
With Bank Alfalah Debit Card* you dont need to carry cash where ever you go.
Fuel up, dine, shop or travel easily with the globally accepted Bank Alfalah
Debit Card (Visa).
Get SMS alerts on every transaction
Avail up to 20% discount at selected restaurants and retails stores in Karachi,

Lahore and Islamabad.
Loans:
We have designed our loan products keeping your individual needs in mind. With
affordable tailor-made financing options that offer you the flexibility to choose your
repayment plans, we help you stay in control of your finances and make the most of
lifes opportunities today.
Alafalah Car Financing:

Getting your dream car was never this easy. Personalized to perfectly suit your
needs, Alfalah Car Financing offers affordable, tailor-made financing options along
with special features to help you enjoy your most preferred car in no time.
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Features and Benefits:
You can choose a car that is new, used or imported
Select your monthly installment plan from multiple tenure options up to 5

years
Fixed and variable rate options to cater every budget
Pay as much as you like with down payment flexibility
Enjoy special comprehensive insurance rates for complete peace of mind
No termination charges on car replacement
Apply with minimum documentation and hassle free quick processing
Documents Required:
Two passport size photographs
Copy of Computerized National ID Card
Bank statement for the last six months
Salary certificate (in English) specifying the name, date of joining,

designation and salary details
Signatures verified from your Banker
Same above documents of Co-Borrower (In Case of Co-Borrower Case)
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Eligibility:
You are a Pakistani National Identity Card Holder
You should be aged between 21 and 65 years of age (Loan maturity to fall in
the same age bracket)
You should have income from any of the following sources:
Employment (Permanent/Contractual)
Business (Partnership/Proprietorship)
Co-Borrowers Income (Clubbing of Income)
Following Categories are being offered in BAL Car Financing
Brand New Locally Manufactured Vehicles
Semi-commercial vehicles for personal use
Used Vehicles (Registered)
Imported Vehicles
Alfalah Home Finance:

Alfalah Home Finance helps you fulfill your dream of owning a home be that
buying, renovating or simply switching your present home finance facility from any
other bank. With Bank Alfalah, now you can choose the Home Finance option that
best suits your needs:
Alfalah Home Buyer:

With the Alfalah Home Buyer facility, your dream home can now become a reality!.
We will provide you with required financing of up to 70% of the value of the
property you want to own. The payment period will range from 3 to 25 years.
Alfalah Home Construct:

You own a plot but need financing to now construct a home on it! With Alfalah
Home Construct we can provide you with up to 100% of the construction cost
enabling you to bid farewell to rents forever! In case you dont have a plot, we can
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provide you with up to 60% of the value of the plot that you have selected for
purchase! Payment period will range from 3 to 25 years.
Alfalah Home Improver:

You already own a home, but need extra space for a growing family and want to
expand your existing set-up. Simply apply for financing of up to Rs. 3.50 million or
40% of the surveyed value of your home and get yourself the extra space through
the Alfalah Home Improver!
Alfalah Home Start:

Specially designed for young professionals to own a quality asset early in life,
Alfalah Home Start is ideal for someone looking to buy an already constructed
housing unit! We offer a moratorium of up to 3 years in principal payments, for a
financing of up to 25 years. You service the mark-up element only initially and
principal repayment starts after the end of the moratorium period.
Alfalah Home BTF:

Does your existing installment on a home finance leave you with nothing to spend?
With the Alfalah Home BTF, we offer you attractive rates and flexible payment
options that would allow you to keep more funds with you each month. With Alfalah
Home BTF, repaying your home finance becomes much simpler! Transfer up to
100% of the existing finance and repayment period for up to 25 years once again.
Alfalah Plot Purchase & Construct:

With Alfalah Plot Purchase and Construct facility, you could purchase a Plot of your
choice and can convert it into your dream home. We will provide you with required
financing of up to 70% of the value of the finished property you want to have. The
payment period will range from 3 to 25 years.
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Eligibility:
You are a Pakistani National Identity Card Holder
Age at the time of application between 23 years to 55 years at the time of

application, subject to maximum age of 60 for salaried and 65 for other types
of customers, at the time of maturity of finance.
Minimum take home income of Rs 50,000- per month from all sources.
The financing amount is at least Rs.2 million (Rs. 20 lacs) or above.
If you are a non-resident salaried individual you must earn a minimum gross
monthly verifiable income equivalent to USD 5,000.
You must be a permanent employee, currently employed with total

employment experience of at least 2 years.
If you are a professional contractual employees (bankers, engineers, doctors,

architect etc), you must be currently employed with total employment
experience of at least 3 years.
If you are self employed with a stream of income generated from property
rent/return on fixed deposit /DSC/SSC, you must have had the source of
income for at least last 6 months.
If you are a businessman, you must be running a business for at least 5 years
with a satisfactory track record of either an individually owned or a family
business.
The property you want to mortgage should be located in Karachi, Lahore,

Rawalpindi or Islamabad
Documents Required:
The following documents are required to be submitted by an applicant along with
the completed application Form.
Basic Documents:
2 recent passport size colored photographs. Copy of Computerized NIC

(original to be shown at our office).
Bank Statement for the last 6 months (original or attested).
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Copies of complete chain of title documents of the property being offered (if
identified).
Processing fee check / pay order favoring Bank Alfalah Ltd.
Life Insurance (MPP) and property insurance (PI) forms.
Letter of understanding.*
Additional documents for salaried resident Pakistanis
Salary Certificate (original) from the employer, showing the gross salary,
deductions and length of service.
Latest Salary Slip / Pay Slips duly attested by the HR department
Employment Verification Form signed by the employer.
Salaried Director Copy of Form 29 / Form A.
Additional documents for salaried Non-Resident Pakistanis (NRPs)
Copy of Pakistani Passport valid for at least next 6 months & NICOP attested
from Pakistani Consulate /Employers HR Manager (BALs representative
office where available can also attest the documents to facilitate the
transaction).
Copy of Contract / Work Permit / Iqama / Residence Permit or any other

document evidencing customers stay in abroad.
Copies of last 3 years Tax Returns ( not applicable for Middle Eastern &
other countries where tax is not mandatory or tax exemption is held)
Personal Guarantee of a resident Pakistani as acceptable to the Bank
The customer shall be required to open an account with the Bank for
liquidating his home finance liability through foreign remittances by using
normal banking channels
An affidavit stating that the sale proceeds of the property on dis-investment

shall not be repatriated in foreign exchange or for credit to a Foreign
Currency Account of the customer
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Additional
documents
for
Businessmen/Self-Employed
Individuals
(as
applicable)
Copy
of
current
professional
association
membership
trade
body
membership certificate (if applicable).
Deed of Partnership + Undertaking & NOC as per Bank format.
Sole Proprietorship Letter / Certificate from customers Bank.
Copy of latest Form 29 duly attested by the Company Secretary.
Letter from company secretary confirming either the status and share-holding
or remuneration (where applicant is a Director / paid Director of company).
Copies of last 3 years Income Tax Returns and / or Assessment orders
Credit Cards:
Bank Alfalah chip based credit cards open up a world of lifestyle privileges and
financial freedom that allow you to enjoy living life today just the way you want
to! The newly designed chip based credit card offers you enhanced security features
to protect your information from fraudulent acts. The chip generates dynamic values
for each transaction, providing greater security every time you swipe.
Your existing Alfalah Credit Card will soon be upgraded to a chip-based credit card
or you can choose a card that best suits your lifestyle needs. Become part of the
largest credit card family in the country and enjoy unparalleled service and
discounts every time you travel, shop or dine out.
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Alfalah Platinum VISA Credit Card:

Welcome to the world of Alfalah Platinum. As an Alfalah Platinum Credit Card
member, you can enjoy the finest privileges and the utmost level of services coupled
with unmatched rewards and benefits.
The Bank Alfalah Credit Card carries the Visa logo, hence ensuring worldwide
acceptability at more than 30 million establishments and 1.5 million ATMs
worldwide.
With the Bank Alfalah Platinum Credit Card Balance Transfer Facility you have the
opportunity to pay off balances you owe to other banks through your Alfalah Credit
Card on an affordable transfer rate.
Simply call our Platinum Phone Banking
Officer at 0800-22225 for details.

Alfalah Titanium Master Card:
As a Bank Alfalah Titanium MasterCard member, you can enjoy countless benefits
and privileges.
Alfalah Titanium MasterCard carries the MasterCard logo, hence ensuring
worldwide acceptability at more than 24 million establishments worldwide and
30,000 establishments in Pakistan.
You can have complete peace of mind with your Alfalah Titanium MasterCard, even
against unforeseen emergencies. With the Alfalah Credit Cover, you are insured
against any unfortunate temporary or permanent disability or death. Alfalah Credit
Cover allows payment of the outstanding monthly amount in case of temporary
disability and in the unfortunate event of cardholders death coverage is provided up
to twice the amount of outstanding debt. Credit Cover facility is available for a
minimal fee, charged automatically on the card balance every month.
Alfalah VISA Gold and Classic Credit Card:
Welcome to the world of Alfalah VISA Credit Cards. As an Alfalah VISA Credit
Card member, you can enjoy numerous benefits and privileges.
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The Bank Alfalah Credit Card carries the Visa logo, hence ensuring worldwide
acceptability at more than 30 million establishments and 1.5 million ATMs
worldwide.
Bancassurance:
Our Bancassurance solutions are specially designed to help you protect and secure a
stable future with your loved ones. Partnering with leading insurance companies in
the country, we offer a diverse range of insurance plans, customized to meet your
savings, education, marriage and retirement needs at every stage in life.
Education Plans:
Alfalah Qalam Education Plan is an education savings plan being offered in
collaboration with EFU Life.
Unit Accumulation and Investment Fund
Every contribution paid towards the plan is placed in an EFU Life internal
investment fund selected by the customer. The contributions are utilized to purchase
units of the fund at the prevailing offer price. The objective of the funds is to
maximize capital growth by investing in a balanced portfolio spread across a wide
range of investment opportunities.
Fund Selection Option:

Under this option policy holders can select a unit fund based on their risk appetite
and investment objective at the inception of the policy. The policyholders will have
the option (conditions apply) to select from the following three unit funds:
EFU Managed Growth Fund
EFU Guaranteed Growth Fund
EFU Aitemad Growth Fund
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Maturity Benefit:
On maturity of the plan, total cash value of units applicable to basic premiums and
FAP payments are paid. The maturity payout can be taken in 2, 3, or 4 installments.
Optional Benefits:
Accidental Death & Disability Benefit
Accidental Death Benefit
Income Benefit
Eligibility:
The plan is available to all Bank Alfalah customers between 18 to 55 years of age.
Term of Plan:
Minimum Term: 10 years
Maximum Term: 25 years subject to a maximum age of 75 years at maturity.
Premium Limit:
Minimum: Rs. 25,000 annually Maximum: No limit.
Roshni , is a child education plan in collaboration with New Jubilee that gives you
the flexibility to select the insurance coverage of your choice.
Features & Benefits
All your invested premiums are completely secure. This means at the time of
maturity of the plan you get the higher of your total contributions or cash
values of the policy.
It is a flexible plan which gives you the ability to select the sum assured of
your choice.
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If the life assured expires during the term of the plan, his beneficiaries will
be entitled to the sum assured or the cash value, whichever is higher. You can
determine the sum assured by multiplying your annualized basic premium
amount by the cover multiple (offered from 3 to 254)* depending on your
savings and insurance needs. For example, if your annual basic premium
contribution is PKR 100,000 and you have selected a cover multiple of 10,
your total sum assured would be 100,000 x 10 = 1,000,000.
* The range of cover multiples available to the policy holder varies with the age at
the time of entry of the life assured.
Home Remittance:
We offer unmatched services for overseas Pakistanis to send money home fast and
free across our large network of over 470 branches in more than 160 cities across
Pakistan. Enjoy the convenience of sending home remittances to your loved one
through our International Send Agents in any of the following modes.
Cash over Counter: Your remittance can be collected by your loved one in
cash of up to Rs. 500,000 from any of our branches across Pakistan.
Cash over Account: You can send money to Pakistan through hassle free
account credit in a Bank Alfalah maintained account or in an account in any
RTGS member bank.
Pay Order/ Demand Draft: If you are maintaining an account with a nonRTGS member bank, you can conveniently send money through Pay Order or
Demand Draft facility.
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Corporate and Investment Banking

Working Capital Finance:
Successful businesses often experience considerable pressure on the available
finances due to timing difference of cash inflows and outflows, up-gradation of
existing facilities and business expansion.
Our dedicated team of relationship managers can structure tailor-made credit
solutions to meet your specific short-term or long-term funding requirements. The
loans are provided at competitive rates and are structured to enhance your
profitability by scheduling the repayment to match the cash flow available to repay
the debt.
Bank Alfalah offers working capital finance by way of overdraft or working capital
loans suitably structured to your needs and your risk profile. These products are
designed to ease the liquidity position of our clients.
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Trade Finance:
We offer a wide range of trade services designed to meet a range of our corporate
clients needs. We have Industry specialists who are professional and seasoned to
make sure that all your trade finance requirements are taken care of with precision
and skill. The team is strongly supported by a wide and effective correspondents
network spread worldwide. Our team of specialists goes the extra mile to ensure
that our customers` experience with the below mentioned services is nothing but
exceptional.
Letter of Credit
Import Finance
Export Finance
Bank Guarantee
Capital Market Operations:

We provide capital market services to various companies including our existing
customers. The following services are part of Capital Market Operations;
Bankers to the Issue for Initial Public Offerings (IPOS)
Offer for Sale of Shares (OFS)
Right Share Issues
Dividend Redemption
The Bank also provides the requisite MIS of all the banker to the issue/dividend
transactions on the prescribed format as and when required by the customer.
Investment Banking:
Our seasoned Investment Banking team is fully equipped to help you in the
following areas:
1. Leveraged and Structured Finance
2. Project and Infrastructure Financing (Recourse & Non-recourse based)
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3. Debt Syndication (Conventional and Islamic both)

4. Capital Market Issues (Listing and private placement of corporate bonds,
sukuks, commercial papers, preference shares, right shares in addition to
initial and secondary public offering of ordinary shares)
5. Secondary Market Trading of tradable instruments
Treasury and Institutional Banking

Global Treasury:
Bank Alfalah has a state-of-the-art treasury set up and is one of the most active
participants in the foreign exchange and fixed income markets. This enables us to
offer our customers the most competitive rates in all market conditions.
In addition to Pakistan, we also have offices in Afghanistan, Bahrain, and
Bangladesh.
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Foreign Exchange:
Our FX desk is one of the most active participants in the interbank market dealing
in ready, spot, forward and swap transactions for all major currencies. Our sizable
FX Book allows us to be a market maker in the interbank markets of Pakistan,
Afghanistan and Bangladesh. This enables us to offer our corporate and individual
customers the most competitive rates in all market conditions. Further, through our
extensive NOSTRO account network we are able to offer timely funding solutions
for importers dealing in G10 and other major currencies including the ACU Dollar
currency prevalent in the South Asian market.
During trading hours an experienced team of Treasury Sales Dealers is available on
dedicated recorded telephone lines to quote FX rates for Spot, Forward and Bill
Discounting Transactions. Since we are an active market maker in the FX Interbank
Market, we are able to offer competitive rates in both major and exotic currencies.
Active client engagement is central to the our philosophy we stay close to our
customers through regular client visits and we remain relevant at all times by
offering a holistic product suite, often customizing solutions to meet specific
customer requirements.
Forward Exchange Contracts:

Forward transactions are intended for customers who want to fix a favorable current
exchange rate for the future. The customer can conclude a deal with maturity on an
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exact day in the future or conclude forward with floating maturity for an agreed
time frame within which the client has the opportunity to realize the contract on an
optional day.
Fixed Income:
Our dedicated fixed income trading desk is one of the most active participants in all
segments of the domestic money and bond markets.
Primary Dealer of Government Securities:

We have been appointed by State Bank of Pakistan (SBP) as a Primary Dealer of
government securities which allows us to purchase Treasury bills and Pakistan
Investment Bonds from the government directly through auction.
Having a large Islamic banking setup also allows us to participate in auctions of
Shariah-compliant government bonds called GOP Ijarah Sukuk.
Derivatives and Structured Products:

We offer advisory support to our customers on foreign exchange and interest rate
hedging solutions.
Business Banking
Alfalah SME Toolkit:
Bank Alfalah is proud to be the first bank in Pakistan to introduce an SME toolkit in
partnership with International Finance Corporation (IFC). It is an online business
management tool dedicated to help small and medium enterprises to develop
sustained
growth
through
implementation
of
business
practices
based
on
information, communication and technology.
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The need for supporting SMEs has never been stronger in Pakistan. Small
businesses are amongst the highest with growth potential and innovation, with
businessmen from all walks of life, working hard to positively impact the society
and consumers with innovative products and services.
Alfalah SME Toolkit is a free of charge online portal which provides value
added resources including business advice, local and global best practices and
various interactive tools to help both existing and potential SMEs grow and
develop. This web based toolkit contains:
Free downloadable and ready-to-use business formats and softwares i.e.

Business Plan Maker, Free Website Builder, Accounting and Finance
templates
A collection of How-to-articles and eLearning resources regarding various

business facets i.e. Business Planning, Accounting and Finance, Human
Resource, Marketing and Sales and more
Latest industry news and updates and economic reports
Business Loans
At times, businesses can experience challenges with an unavailability of finances as a result of
the difference in timings of cash inflows and outflows, up-gradation of existing facilities and
business expansion.
Our dedicated team of relationship managers can provide you with a range of business loans and
solutions to meet your specific short-term or long-term funding and business expansion
requirements.
Alfalah Karobar Finance:
Alfalah Karobar Finance offers running finance, LG, LC and other import/export
related facilities against mortgage of residential/commercial property.
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Feature and benefits:
Stock insurance not required.
Only 25% cleanup required.
Affordable markup rates to be paid on a quarterly basis
Quick processing and loan disbursement
Minimal processing charges
Eligibility:
Applicant must be a Pakistani National Identity Card Holder
He/she should be between 23 and 60 years of age at the time of the

application, subject to maximum age of 60 on maturity of finance
He/she must be running a business for at least 3 years with a satisfactory

track record
The
security
against
the
finance
should
be
mortgage
of
urban
residential/commercial property (ies).
Validity of the financing shall be initially for a period of one year
Financing facility up to 70% of assessed market value of mortgaged property
3 times turnover of the limit assigned is required in the account
Alfalah Quick Finance:

With Alfalah Quick Finance you can meet your immediate personal or business
expansion needs while keeping your savings secure. A personal/business loan which
includes running finance as main limit and all other import/export related facilities
as sublimit against National Saving Certificates, Prize Bonds
and PKR/FCY
deposit.
Features and benefits:
Up to 90% financing against security deposit
A personal/business loan against National Saving Certificates, Prize Bonds &

PKR/FCY deposit
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The amount of financing under Alfalah Quick Finance ranges from PKR.
50,000 to PKR. 300M
Quick and convenient processing.
Third party collateral acceptable
Alfalah Debit Card facility
Eligibility:
Applicant must be a Pakistani National Identity Card holder if the loan is not
backed by foreign currency account.
He/she should be between 18 and 65 years of age at time of financing.
Lease Finance:
We work very closely with our clients and strive to deliver the most comprehensive
and tailored leasing products to meet all their business needs. With one of the most
competitively priced solutions, with flexible terms & conditions based on your
choice of assets, repayment, pricing, and tenures, we can help you preserve working
capital in your business, while benefiting from the use of the equipment.
Customized leasing solutions at to meet your cash flow streams
Affordable markup rates
Repayment tenures of 3 to 5 years
Quick processing and loan disbursal
Minimal processing charges
The lease finance facilities are available for a variety of assets (imported/local) but
not limited to the following categories:
-Vehicles (Private & Commercial)
-Plant, Machinery and equipment
-CNG Equipment
-Generators(Industrial & Commercial)
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Alfalah Milkiat Finance:

If you are looking to expand your business property then Alfalah Milkiat Finance
offers you comprehensive and flexible financing packages with affordable
installment plans to cater to the purchase, renovation and expansion of your
business premises.
Feature and benefits
Financing available for purchase of rented property, construction on owned

plot, purchase of constructed property and renovation of owned property.
Financing available from PKR 0.5M to PKR 30M.
Repayment tenure from 2 years to 15 years depending upon the nature of the
financing on monthly installments.
Affordable markup rates.
Quick processing and loan disbursal.
Minimal processing charges.
No additional security required
Agri Loans:
We realize the strong contribution of agriculture in our countrys economy and the
growing financial needs of our farmers. Our Rural Finance Program Alfalah Zarie
Sahulat offers finance facilities covering an entire spectrum of farming and nonfarming needs with a wide range of products on flexible short, medium and long
term repayment tenures at affordable markup rates.
Alfalah Paidawari Zarie Sahulat: Short term production loan facility against
crop.
Alfalah Musalsal Zarie Sahulat: Running finance facility for immediate

working capital needs.
Alfalah Tractor and Transport Zarie Sahulat: Financing for p urchase of

tractors, trolleys, pickups, motorcycles, trucks, refrigerator van, mini truck,
transport machinery, country boat or other such items.
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Alfalah Machinery & Equipment Zarie Sahulat: Financing for purchase of

machinery and equipment, such as combined harvester, thresher, picker,
digger, trolley, planter, sowing drill, cultivator, plough, power tiller, harrow,
cane crusher, tobacco curing equipment, bio gas unit, sulphuric acid
generator and effective microbes technology (EMT).
Alfalah Aabpaash Zarie Sahulat: Financing for purchase, installation and

electric charges of tube wells, turbines, lift pumps, electrical installation
including cost of power lines and transformer, sprinkler, trickles and drip
irrigation system.
Alfalah Islah-e-Araazi Zarie Sahulat: Financing for land development and

improvement, land leveling laser leveling, clearance of jungle, farm field
layout, terracing, contouring, soil reclamation, embankment, land formation,
bund construction of mini dam, check karez, water reservoir, water
catchments for rain fed areas and water course.
Alfalah Poultry Zarie Sahulat: Running finance facility for working capital
and fixed investment needs such as broiler and layer production, breeder
flock, GP flock, hatchery, product processing, packing, transportation,
storage and compound feed making.
Alfalah Dairy & Livestock Zarie Sahulat: Running finance facility for
working capital and fixed investment needs such as dairy and milk animals,
feed lot and fattening station structure and equipment, livestock farm
structure and equipment, fattening of animal, milk chilling plant, milk plant,
cold storage, construction of sheds for animal, opening of private veterinary
clinics (veterinary equipment), opening of veterinary store, milk plant and
other eligible items.
Alfalah Fisheries Zarie Sahulat Inland: Running finance facility for

working capital and fixed investment needs such as fish seed and feed,
manure
charges,
running
charges
of
tube
well
pumps,
construction,
excavation, expansion and rehabilitation of ponds, installation of tube wells,

water channels, fencing, boats, net twine, rope, fish yards and cold storage.
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Alfalah Silos/Storage Zarie Sahulat: Running finance facility capital and

fixed investment needs for construction of cold storage, godown, bins, silos,
structure for storage of wheat, steel/metal capsules, hire charges for storage
of raw agricultural products.
Alfalah
Marketing
Zarie
Sahulat: Running
finance
facility
for
the
marketing,packing, processing of the produce and also for export of cotton,

cotton yarn, mutton, beef, fruits, vegetables.
Alfalah Agri Industrial Zarie Sahulat: Running finance facility for setting
up seeds processing units, installation of fruit and vegetables machinery, milk
chilling units, milk plants, polishing, grading, packaging of fruits and
vegetables, cotton ginning factories under BMR, compound feed mills.
Alfalah Bills / Guarantees Zarie Sahulat: Financing against agri-produce

procurement receipts, purchase of bills, deferred payment leaf vouchers
issued by tobacco companies and continuing guarantees.
Alfalah Lease Zarie Sahulat: Financing for leasing tractors, tube wells,
farm machinery, plants and equipment.
Documents Required:
Copy of CNIC
Photograph
Agri/Zarie Pass Book in case of agri land / and or title documents in case of
residential house, commercial or residential land
Khasra Gardawri
Documentation regarding leased inland (if any)
3 years ASV (Average Sales value) from revenue office / FSV through the
Banks approved evaluators.
Two Personal Guarantees
Other documents as per desire
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Branchless Banking
Mobile Paisa:
Bank Alfalah has joined hands with Warid Telecom to launch Mobile Paisa; a
branchless banking service which aims to provide innovative, technology based
financial solutions to customers. Mobile Paisa currently offers customers with Over
the Counter (OTC) facilities for making utility bill payments as well as Person to
Person (P2P) funds transfer services via 2000 plus agent locations across Pakistan.
With the launch of Mobile Paisa, the Bank aims to support the creation of a
branchless banking and alternate payments ecosystem which is likely to augment
financial inclusion in the country, thereby reducing the gap between the banked and
the yet-to-be-banked. In addition, Mobile Paisa will also provide bespoke products
and services to Pakistans existing banking population, including solutions for SME,
agri & payroll segments. The ultimate objective is multi pronged; firstly, to enable
individuals to conduct transactions through a wider array of products and
distribution channels and secondly, to eventually enhance access to financial
28
services by broadening the banking population ambit a critical gap which needs to
be addressed in Pakistan.
Individuals can use Mobile Paisa services by visiting their nearest Mobile Paisa
agent location, Warid Business Center or Warid Franchise.
Money transfer through Mobile Paisa:

Using Mobile Paisa Money Transfer, you can now send/receive money to/from your
family and friends in a highly convenient, secure and effective way. You can use
Mobile Paisa services even if you dont have a Warid connection or a mobile phone.
All you have to do is to visit any of our agents and begin using their services
without any registration.
Transactional limits for sending & receiving Money:
Rs.15,000 per month on each CNIC
There is no limit on the number of transactions per CNIC in a given month
Bill payment through Mobile Paisa:

Mobile Paisa bill payment service brings you a secure, hassle free way to pay your
electricity, gas, telephone, and internet bills. Now you can easily pay your utility
bills from your nearest Mobile Paisa agent location, Warid Business Center or Warid
Franchise.
List of utility bill companies to whom you can make payments:
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Electricity:
KESC (Karachi Electric Supply Company)
LESCO (Lahore Electric Supply Company)
IESCO (Islamabad Electric Supply Company)
FESCO (Faisalabad Electric Supply Company)
HESCO (Hyderabad Electric Supply Company)
MEPCO (Multan Electric Power Company)
GEPCO (Gujranwala Electric Supply Company)
PESCO (Peshawar Electric Supply Company)
Telephone:
PTCL (Pakistan Telecommunication Company Limited)
Gas:
SSGC (Sui Southern Gas Company)
SNGPL (Sui Northern Gas Pipelines Ltd)
Service Charges:
There are no service charges for bill payments made through a Mobile Paisa Outlet.
G2P:
In 2010, Pakistan was faced with catastrophic monsoon floods in the countrys
history, affecting over 20 million people by means of destruction of livelihood,
property and infrastructure. In response to the crisis, the Government of Pakistan
set up the Citizens Damage Compensation (CDCP) in collaboration with the
provincial governments and the private sector to support affectees in recovery
efforts. Bank Alfalah Limited has been selected as one of the partners for two key
G2P projects, namely, Watan Card Programme and the Benazir Income Support
Program (BISP). In phase I, BAL disbursed Rs. 20,000 each to nearly 108,000
families. For this effort, BAL issued VISA debit cards, called Watan Cards, to
beneficiaries identified by NADRA and GoP. BAL created 18 centres in Punjab and
Gilgit-Baltistan provinces to disburse Cards and Cash to affected persons. Phase II
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of this project constitutes a disbursement of Rs. 40,000 per beneficiary in two

transactions as and when notified by NADRA/GoP. A total disbursement of
Rs.1,597.12 million, as of November 2012, has been expended in districts of Gilgit,
Hunza, Skardu, Jhang, Khushab, Sargodha, Multan and Rahim Yar Khan.
In February 2012, the Government of Pakistan initiated the Benazir Income Support
Program, in order to provide basic financial assistance to about 7 million poorest
families countrywide. Approximately 900,000 beneficiaries have been allocated to
BAL by BoP, to distribute Rs. 1000 per month to the lead female of the selected
family on a quarterly basis.
In accordance with BISP specifications, the printed Benazir Card is programmed as
such to be accepted at any 1-Link ATM across the country and can be used at POS
machines. As mandated by BISP, the Bank has developed its staff for distribution of
cards at the designated distribution centers.
For Bank Alfalah, the experience has been more than a meagre business enterprise:
our BB field teams have reported remarkable stories of survival, built new
relationships and great memoirs during their stay at the campsites. Consequently,
these efforts help us grow as an organization and inspire us to service the underbanked segments with low cost formal financial services.
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Self Service Banking

SMS Alert Service:
With our SMS Alerts Service, you can keep track of your transactions 24/7. By
subscribing to the service, you can receive real-time SMS updates for transactions
conducted on your Debit Card. It also helps you keep track of all your POS, ATM,
in-branch and supplementary Card transactions as and when they are conducted.
E-Statements:
With our e-statement service, you can receive monthly, quarterly or half-yearly
account statements directly via email. This facility is offered to you at no extra cost,
all you need is a personal e-mail address to which your e-statements will be sent.
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Islamic Banking
Bank Alfalah Islamic Banking was established as a dedicated Islamic Banking
Division within Bank Alfalah Limited in 2003 to offer its customers products that
are Shariah compliant. By introducing Islamic financial solutions, we are fulfilling
our promise of being responsive to our customers needs.
Bank Alfalah Islamic Banking comprises a team of qualified professionals who
design and structure Islamic financial solutions and ensure that they are in line with
Shariah principles on Islamic banking and finance. These solutions are developed
under the guidance of a dedicated Shariah Advisor.
28
Shariah Advisor:
Dr. Mufti Khalil Ahmad Aazami
Email: khalil.ahmad@bankalfalah.com
Shariah Board Member (since 2005) Takaful Pakistan Limited
Shariah Board Member Alfalah GHP Islamic Fund
Shariah Advisor (since 2003)- Bank Alfalah Islamic Banking
Teaching various courses in Islamic Studies and Arabic at Jamia Darul Uloom
Karachi. (1999 to date)
Teaching various courses regarding Islamic Banking and Takaful in different

institutes like:
o
Centre for Islamic Economics, Karachi
National Institute of Banking and Finance SBP
Sheikh Zaid Islamic Research Centre University of Karachi
28
Work Done at Alfalah Bank

I started my internship at Alfalah Bank G.T Road Branch Gujranwala on 6 August
2014. It is one of the best branch in Gujranwala. It has Almost 27 Permanent staff
members and other contractual and third party staff as well. As it is main branch of
Alfalah in Gujranwala division so it has quite a number of employees and
departments. The Staff members are very friendly and cooperative. They help and
guide me in every situation. My internship is still continue and it will be complete
on 30 September 2014. It is eight weeks internship. I have been appointed in some
of departments and the some are still remining in which I have to work till its
completion. Work done by me in different departments is as follow:
CRO:
At the start of my internship I was appointed in the department of CRO which
means Customer Relationship Officer. In this department I was told how to deal
with customers and how to help and guide them for different issues. Ms. Aqsa
Gillani was very cooperative and helpful in my learning.
Also I learned here two types of deposit slips which are used in depositing cheque
and cash. These are as Follow:
28
Cash Deposit Slip

Cheque Deposit Slip
Cash Deposit Slip:

It is used to deposit money in the account and also used for online sending of
money to other accounts. It is also used for Credit Card Payment by Cash. Cash
Payment Processing Fee is Applicable as per prevailing schedule of charges.
CNIC copy is attached to deposit money for other city accounts of Alfalah but not
for same branch account.
Cheque Collection Department:

After four days I was moved to Cheque Collection Department. Mr. Saeed is holding
this department.
He told me about the further processing of cheques after a customer fill a deposit
slip and attach a cheque with it.
When it reaches in that department its record was maintained in a register. He does
his signatures and stamp to it. Then it was transferred to Funds transfer department
where Mr. Ali further process it verify it and do some Contra Entries on it. Then it
is transferred to Incharge general banking for supervision. He supervises it and then
cheques goes for clearing, Transfer or collection to other Department.
Account Opening Department:

Mr. Ashfaq holds this position. He is a very cooperative and amiable person. He told
how he does this hectic work of opening of accounts, its different types and entities
who are eligible for this.
Types of Accounts:
Current Account
Savings Account
Alfalah Kamyab Karobar Account
Royal Profit Account
Pocket Money Account
28
Basic Banking Account

Alaflah Kifayat
Other
Entities Eligible for holding Account:
Individual
Joint
Sole Proprietor
Private Ltd Company
Public Limited (listed or unlisted)
Trust/Society/NGO
Partnership (Registered or Un-registered)
Other
Other Requirement:
CNIC
Signature Specimen Card
Cheque Book Requisition
Undertaking Form
Signature Acceptance Form
Application Form
Process:
The account opening process is one of the easiest and minimum time consuming.
Account can be open within half an hour. All a customer need is filling the account
opening form, provide id card copies and letter head in case of company and other
legal documents.
After documents are customer is checked through Verisys System which a
verification system to check any discrepancies or to confirm the customer ha valid
id card. In case of company NTN number is verified through FBR.
28
Stop Payment:
If a customer looses their cheque book, then that customer will have to come to the
bank and firstly report the loss and then stop payment, by telling the series of
cheque he has lost. By stopping payment, the customer is guaranteed that no illegal
payment is made from their account.
The process for stopping payment, after the customer tells that he has lost is cheque
book is that he fills a Form B, which is same as a cheque book requisition form
and an indemnity form, stating no responsibility on behalf of the bank if any illegal
payment is made before the time of announcing a cheque book lost.
As part of my internship, I was to assist a customer towards the whole process of
stopping payment.
Bank Statement and Bank Balance:
A bank statement tells the whole activity of a bank account over a period of time.
Customers often come and want their bank statements and have to fill a form,
relating to the time period for which the bank statement is needed.
As part of my internship, I was to assist the customer to fill the Bank Statement
Form and produce the statement through the banks software and print it as well.
Often customers want to know their accounts balance over the phone and thus I had
to tell them their account balances using the banks information system Bank
Smart.
Cheque Book/ ATM Card/ Locker Department:

Mr. Nemat Khan is the officer in this department. I worked with him for the cheque
books, ATM Card and Lockers related matters.
Cheque Book is an Instrument used to withdraw money from the account. In this
departments cheque books are issued, Received, Destroyed etc. It also send
reminders to customers if they do not come to receive cheque book.
Alafalh has three kinds of cheque books:
Per leaf cost of cheque leaf is Rs. 7 + FED
28
Cheque Books types on basis of Leaves:
25 Leaf Cheque Book cost is Rs. 175 + 28 FED

ATM Card:
ATM (Automated Teller machine) Cards are also issued in this department. ATM
card can be also used as debit card which means you can buy upto the limit of
money in your account.
Lockers:
There are three types of Lockers:
Small
Medium
Large
Small Locker:
Its annual charges are Rs. 2000 + 16% FED.
Medium Locker:
Large Locker:
Reporting to Head Office:
This department has some other duties of reporting to head office if a customer
deposit or withdraw upto Rs. 2.5 Million.
28
KYC (Know Your Customer) Department:

In this department I learned the bank obtain full information of his customers.
Know your customer means to know additional information and verify that customer
is trustworthy or not.
They have a VERISYS system to verify the identification of customer. Nadra has
given every bank this verification system in which banks have access to ID card
picture of customer to verify its a valid id card or not.
For company they have access to NTN numbers by FBR to verify the current status
of company.
This is an ongoing process and it continues for indefinite until the account is
closed.
Car Financing Department:

Alfalah Says getting your dream car was never this easy. Alfalah Car financing
offers affordable, tailor-made financing options along with special features to help
you enjoy your most preferred car in no time.
It is like a loan basically but only cars are dealt in it.
Channels of sale:
There are three channels of Sales:
DSF ( Dealers Sales Force)

RMM ( Retail And Middle Market)
Direct Sales
Process:
File Processing Requirements:
Last six months statements of account

Bank Certificate
Account Maintenance certificate
28
Pictures
ID card Copy
Reference
Pre-Screening:
Verification is customer is fulfilling conditions, is ID Card is original, Age is
Between 21-65 years, statements of account are correct.
Verification:
Data verification Unit (DVU)
There are two kinds of Verifications:
1. External: which is physical survey of premises
2. Internal: Telephonic verification
After all these processes documents are forwarded to Lahore credit department. The
credit department of Lahore then analyze the documents through analysts who check
it quantitatively and qualitatively. Then they give final decision for Approval of
case.
When case is approved the department demands down payment and first installment
after which car is given to customer. They also demand post dated cheques for
security.
Markup:
For 3 years installment plan is 14.46%

For 5 Years installment plan is 14.96%
For 7 years Installment plan is 15.46%
28
Credit Card Department:

There are four types of Credit Cards:
Classic
Gold
Platinum
Titanium
Classic:
It has credit limit upto Rs. 150,000
Gold:
It has Credit limit upto Rs. 150,000 350,000
Platinum:
It has credit limit upto Rs. 350,000 10,00,000
Titanium:
It has credit limit upto Rs. 10,00,000 20,00,000
Basic Documents Required:
ID Card copy
Six Months Statement of account
Utility Bills of last 3 months
Proprietorship letter (given by bank)
If not company account the provide NTN number
The credit limit is upto balance
As my Internship is remaining so I will cover rest of Departments In the remaining

time period which is upto 30 September 2014.
28
Financial Analysis of Alfalah Bank

No company can remain in business if it cannot sustain and grow its profits and
banks are no exemption. If Bank Alfalah wants to become a premier banking
institution and to satisfy its customers, it itself needs to become a profitable
organization, that not only has growth in profits, increase its assets but also provide
its shareholders with the maximum return so that they are also satisfied.
Profit Comparison for 2012 and 2013:

Description
2012
2013
Rupees in000
Profit before provisions and taxes
18,579,862
16,894,831
Provisions
(3,558,532)
(
1,053,648)
Profit before taxation
6,783,202
6,807,211
Taxation
(2,227,081)
(2,131,261)
Profit after taxations
4,556,121
28
4,675,950
Earning per share
Rs. 3.47
Rs 3.38
Profit after taxation for the year 2013 is Rs 4,675,950, which is just an increase of
3.5%, also earning per share, a ratio that is closely looked over by the shareholders
of a company increased from Rs. 3.38 to Rs. 3.47. The major reason for this
increase in this ratio is mainly the small increase in profits before taxation, decrease
in provisions from the past year.
Source: Bank Alfalah Annual Report 2013
Balance Sheet results:

The total assets for 2013, amounted to Rs.610,614,291 (000), advances of the bank,
which include the loan and other services that the bank receives interest on, had the
greatest share of Rs. 260,779,850 (000), followed by investments made by the
bank, for Rs. 219,690,369 (000).
The total liabilities for the year 2006 amounted to Rs. 587,712,547(000), of which
deposits and other accounts amount to Rs. 525,525,770 (000). This is 91% of the
total liabilities for Bank Alfalah.
The fact that both advances and deposits have been increasing at a steady rate over
the past six years, which not only shows excellent policies of the top management
but also the immense confidence of the customers that not only deposit money but
also take advances from the bank itself.
Earning Per Share in Last seven Years:

Earning per share is an important ratio that is useful for the shareholders of the
company, as it measures the amount of earnings available for outstanding common
stockholders. EPS, although had been raising and falling for some periods but it has
now remained at a constant rate, as seen in the table below:
28
Year
EPS
Rs)
2007
2008
2009
2010
2011
2012
2013
3.92
1.41
0.71
0.72
2.60
3.38
3.47
(in
Ratio Analysis:
Some of the ratios calculated for Bank Alfalah are as follows:
Income/Expense Ratio: The income to expense ratio is 3.02 in 2013, which
decreased from 3.44 in 2012 and is thus unfavorable as now Bank Alfalah has less
income to pay off its expenses from.
Advances / Deposits Ratio: This ratio is 52.11% in 2013, a rise from 51.18% the
previous year. This ratio shows that for every 100 deposits for Bank Alfalah, a
liability, there are 52.11 advances, an asset for Bank Alfalah. As this ratio has
increased, it shows that Bank Alfalah now as more capacity to pay off its total
deposits from the advances it gives out.
Return on Total Assets: This ratio measures the extent to which total assets of the
bank were used to generate income available for common stockholders. This ratio
was 0.82% in 2013, which was a decrease from 0.91% from the previous year and is
mainly due to the fact there was a small increase in profits as compared to the total
assets.
Return on Total Equity: This ratio like the ROA previously calculated is a debt
management ratio and is calculated by dividing the net income available for
common stockholders by the common stockholders equity. This ratio was 17.39% in
2013, which decreased from 18.94% in 2012. The decrease in this ratio is mainly
due to two reasons: firstly there was a small increase in the earnings available for
28
common stockholders and secondly there was an increase in common stockholder

equity in 2013.
Special Analysis:
Earning Assets to Total Assets: This is the activity ratio of the bank, it shows how
many assets the bank puts into work by its management. This ratio is not 100%
controlled by the management rather it depends on central bank policy.
The results shows 0.84% in 2013 which is a good ratio which means bank has put
most of its assets into work.
Return On Earning Assets: This is the profitability ratio of the bank which shows
how effectively bank puts its assets. The results shows 1.31% in 2013.
Net Margin to Earning Assets: This is also a profitability ratio of bank and it
shows how effectively the bank has control the spread of interest revenue over
interest expense. The higher answer indicates the better profitability of bank. The
2013 results indicates this ratio is 3.26% which is a good answer.
Loan Loss Coverage: This is management ratio. It provides a protection level to
the depositors that the bank has sufficient income to cover its loan loss. This ratio
was 8.09 times which shows a high and positive sign.
Deposit Times Capital: It is debt to equity ratio of the bank and low answer and
high answer have their own prospects. This ratio was 16.47 times in 2013 for
Alfalah bank.
Loans to deposits: It is asset to liability ratio of the bank and it shows the assets
available against the deposits, higher answer will gives the satisfaction. This ratio
was 0.98% in 2013 for Alfalah.
28
SWOT Analysis
Strengths
Bank has a belief in customer service
Backed by strong Abu Dhabi Consortium
Customer give suggestion for the improvement of bank and these
suggestions are listened carefully.
Manager & EVP Mr. Asif A. Sheikh has good coordination with staff
members.
Environment is friendly.
Products are excellent
Expansion is consistent
Modernized banking (online + Internet)
Fully computerized, each department has to own PC.
28
WEAKNESSES
BCCI Image.
Mixed Culture
New Setup
No ATM facility is provided
No traveler cheques are issued.
Tokens are not issued to customer so the chances of doubling are present.
No credit card facility is available.
Personal Lockers are not available.
No internal audit is held.
Staff is lesser.
OPPORTUNITIES
Information Technology.
Credit Card Facility
Internet Banking
Establishing Foreign Branches
Local Setup Expand
28
THREATS
Competition
Legal Reputation
Conclusion
The economy of the country is booming and with the investment favorable policies
and their smooth implementation, the role of banks in todays economy have
become an important one.
The banking industry is also reaping the fruits of this economic boom by growing
rapidly over the past few years. There are a number of mergers happening in the
economy with foreign investments coming into the banking sector.
It has been ten years since the establishment of Bank Alfalah, and since its
establishment it has aimed to become the leading bank of Pakistan by that provides
outstanding services to its customers.
28
The bank has seen phenomenal growth in the past few years by opening more
branches in the country, increasing the deposit base, while also increasing the assets
and profits of the bank.
The services that Bank Alfalah provides have a great market penetration not only
because of their features but also the profit and markup rates that they charge. Also
the products that Bank Alfalah provides cater to sector of the economy.
The top management of the bank is always developing strategies that cope with
unexpected challenges to deliver products and services more efficiently
Furthermore, as the bank is growing, the number of employees at Bank Alfalah are
increasing, which shows that Bank Alfalah is being considered as a an employer,
that provides its employees with a challenging environment to work in, where they
can harness their full potential and shows confidence as an employer by the
employees of the bank.
Lastly to become the leading bank of Pakistan, Bank Alfalah has to benchmark its
services to its major competitors in the industry or the market leader in the industry
and provide a continuous mean of improvement in its existing products and
services, while introducing new ones to the industry.
In the last section, I would like to give some recommendations and is hoped that if
they are implemented will bring benefits to Bank Alfalah.
Recommendations
S ome
of the recommendations that I would recommend to some of the problems
discussed in the above section, that might increase the efficiency of both the
operations and employees of Bank Alfalah are as follows
Bank Alfalah should develop a modern connectivity architecture to effectively
maintain an online connection of the branch with other branches and also the ATM
link, which may include using modern technologies like fiber cables, routers etc.
Also backup links should also be developed,
28
Also a proper IT department should be established in all branches, with professional

having the knowledge to maintain a secured connection with other banks. Also
scheduled backups of data should be done with in the bank.
Also as parts of the human resource training, counseling programs should be started
for junior executives or new entrants into the bank, introducing them to their
prospects in this industry.
The lower staff employed at Bank Alfalah should also be given a chance to succeed
in life by training them in different simple jobs at the bank, which my include
sorting of cheques, phone banking etc.
Incentives:
Incentive schemes should be developed for the employees that can help motivate
them, which might include:
Personal loans and car financing facilities for all ranks of employees.
Scholarship programs for all employees.
Introducing employee awards at branch and regional levels.
Job rotation programs to enhance the skills of employees.
Priority Banking and Business Development Department:

There is no priority banking department at Bank Alfalah, like that of other bank. A
priority banking department should be developed so as to give even more exclusive
and customized services to high end customers with large deposit accounts. Also
Business Development Department should be developed in all branches, so that they
can actively find prospect customers to take up products from Bank Alfalah.
Innovative Products:
New and innovative products should be introduced by Bank Alfalah, like other bank
such as Citibank and Standard Chartered Bank develops for their customer. For this
purpose, special teams should be developed that include professional from all
departments of the banks to come with ideas. This process will increase the number
28
of ideas generated and even produce innovative products for the bank that might
give them the edge.
There are some departments in the bank that do not have enough employees, while
some have more than needed. All this creates inefficiencies and so the operations
manager should look at the department of the branch and see where inefficiencies
lie, in consultation of with the heads of the departments and hire individuals where
there are less employees or rotate employees from other departments.
Amenities in Branch:
There should be a prayer room developed in all branches as many employees want
to pray, but do not have the proper place to do it. Also work like sorting, which
takes up a lot of space should be done in a separate place and amenities like
television and internet connection should be placed in the common room, so as to
give employees a relaxing environment when they have a break.
The sources from which I collected information are as follow:
28
Glossary
A
WORDS
Asset
Accrued Expense
MEANINGS
belongings of someone like plant, machinery
Amount owed but not yet paid
B
WORDS
MEANINGS
Balance Sheet
A summary of a firm financial position
C
WORDS
MEANINGS
Collaboration
Commercial Paper
Core
Clearing
to take part in work

Short-Term, unsecured promissory notes
prototype
be debited or credited to bank account
MEANINGS
WORDS
scatter abroad
Disseminate
Debt
amount owed
E
WORDS
MEANINGS
EPS
Elegant
earning after taxes divided by number of shares

beautifully
28
MEANINGS
WORDS
An index that relates two accounting numbers
Financial Ratio
Flourishing
prosperity
H
WORDS
Hampers
MEANINGS
hinder
I
WORDS
Inflation
Intermediaries
MEANINGS
A rise in average price level
acting between parties
K
WORDS
MEANING
Knobs
rounded (circle type thing) protuberance
L
WORDS
MEANING
Liquidity
ability of a business to pay its short term debt
Lobbying
meeting room, corridor, hall
M
WORDS
MEANING
Maturity
the life of a security
28
P
WORDS
MEANING
Pledging
bind by promise
Q
WORDS
Quest
MEANING
search, look after
S
WORDS
MEANING
Stakeholders all constituencies with a stake in business

Stimulate
to persuade
T
WORDS
Terrain
MEANING
ground of particular feature
V
WORDS
Versatility
MEANING
of many sided ability
28
Annexure
28
28
28

My Internship Report of Alfalah

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Introduction to Bank Alfalah

Central Background information:

Punjab University, Gujranwala Campus

Punjab University, Gujranwala Campus

H.H.Sheikh Hamdan Bin Mubarak Al Nahayan

Objectives of Alfalah Bank

Punjab University, Gujranwala Campus

Caring for you Our Customers

Vision and Mission Statement

Punjab University, Gujranwala Campus

Punjab University, Gujranwala Campus

Abdulla Nasser Hawalileel Al-Mansoori Director

Mr. Riaz Hussain Hamdani Chief Compliance Officer

Punjab University, Gujranwala Campus

Branch Hierarchy: G.T Road Gujranwala

Punjab University, Gujranwala Campus

Punjab University, Gujranwala Campus

Car Financing Department:

Punjab University, Gujranwala Campus

Punjab University, Gujranwala Campus

Services and Product Polices:

Stop Payment Instructions:

Drafts, Telephonic Transfers, Pay Orders:

Trade Department Policy:

Punjab University, Gujranwala Campus

Promotion and Incentives:

Punjab University, Gujranwala Campus

Karachi, prior to their posting at various branch locations. Preferred educational

Training and Development Policy:

Quality assurance services:

Punjab University, Gujranwala Campus

Punjab University, Gujranwala Campus

Administrative / Management Style

Township Branch is concerned, there is centralization to a certain extent and

Department Head level:

Punjab University, Gujranwala Campus

Impacts of Management Style on Employees

Punjab University, Gujranwala Campus

Morale and Productivity:

Job efficiency and satisfaction:

THE STRATEGICAL HIERARCHY:

Punjab University, Gujranwala Campus

Punjab University, Gujranwala Campus

Products and Services: Personal Banking

Enjoy unmatched accessibility to funds anywhere in Pakistan with a host of free

Features & Benefits:

Free online funds transfer through any Bank Alfalah branches

Free cheque book, pay orders and demand drafts

Free online cash withdrawal and deposit transactions

SMS alerts on every transaction

Up to 90% financing facility on deposited amount

Earn profit of up to 7%* per annum

Profit is calculated on monthly average balance and paid every month

Unlimitled facility for cash deposit and withdrawal

Minimum monthly balance requirement of Rs. 10,000 only

Free monthly e-statements

SMS alerts for every transaction

Convenience of online banking across all Bank Alfalah branches nationwide,

Alafalah Mahana Amdan Term Deposits:

Punjab University, Gujranwala Campus

Profit paid every month

Financing facility up to 90% of the deposited amount