Course 5

Diploma in Total Quality Management

and Quality Management Systems
(Six Sigma, ISO 9000, ISO 14000)

Managing the Quality Functions

Basic Quality Concepts
Company-wide quality assessment
Process Management
Strategic Quality Management
Organization for Quality
Developing Quality culture
Supply chain management
Operations - Manufacturing Sector
Operations - Service Sector
Inspection, Test, and Measurement
Marketing, Filed Performance, and Customer Service
Quality Information Systems
Course 6
Project Management
Overview
Project Initiation
Project Planning
Project Execution
Project Closure
Computational Techniques for Project Mangers (PERT)

Overview
Total Quality Management (TQM) is a combination of quality and management tools aimed at increasing
business and reducing losses due to wasteful practices. An important part of TQM is its philosophy toward
continually improving your business and products.
The TQM diploma, accredited by the Egyptian Supreme Council of Universities in 2000, the diploma offers
participants a unique opportunity to enhance their skills in the area of TQM. It introduces them to the modern
tools and techniques necessary for establishing quality systems that satisfy the requirements of international
standards and the objectives of their organizations.
The Diploma is accredited by the Egyptian Supreme Council of Universities, which is the authoritative
approval body for higher education in Egypt.
Course 2

Learn How To:

Lead the quality activities at your
organizations through acquiring up-to-date
knowledge about quality management
through a comprehensive curriculum
Deal with concepts, tools, skills and
techniques necessary for application of
internationally - recognized quality system
standards such as ISO 9000
Be an active member in quality planning
and quality improvement teams in their
organizations. The program provides
hands-on training on how to use quality
tools to implement such projects
Prepare for the qualifying exam of the
American Society for Quality (ASQ) and
obtain its certificate Certified Quality
Manager CQM/OE. For more information,
Please visit the website www.asq.org

Program Outline
Course 1
The Basic Six Sigma Breakthrough Improvement
Process
Define phase
Measure phase
Analyze phase
Improve phase
Control phase

Admission Requirements
An original university bachelor's degree with a minimum overall grade
"Good" or GPA 2.3 (B). Graduates with grade "Pass" have to provide
two years of work professional experience or being holder of a master
degree
Applicants should pass the English Written Proficiency Test (EWPT)
or equivalents
AUC graduates/MC Alumni are exempted from the English written
proficiency test

Statistical Quality Control.

Fundamentals of Statistics
Fundamentals of Probability
Statistical Inference
Control charts for Variables
Control charts for Attributes
Lot-by-Lot Acceptance Sampling
Mail Standards
Course 3
Planning for Top Quality
Establish project
Identify customers
Define customer needs
Develop product
Develop process
Establish process controls
Course 4
Standards for Quality and Environmental
Management Systems & Malcolm BoldrigeAward
Standards for Quality Management Systems ISO 9001
Standards for Environmental Management Systems
ISO14001
The Malcolm Boldrige award standards

Duration
It is a three-semester diploma. Each semester is twelve weeks long
and covers two courses. Classes meet once a week (Saturdays),
from 09:00 am to 2:30 pm.
The allowed duration for the diploma is from one to three years

Certification
The (diploma / certificate) will be granted to participants who successfully
complete a minimum grade of 70 percent and attendance of 80 percent
in each course.

Who Should Attend?

This program is ideal for engineers and administrators who intend to
lead quality activities at their organizations.