Summer Training Report

On
EMPLOYEES WELFARE SCHEMES IN IOCL,MATHURA
REFINERY

SUBMITTED IN THE PARTIAL FULFILLMENT OF THE REQUIREMENT FOR

THE AWARD OF THE DEGREE
MASTER OF MANAGEMENT ADMINISTRATION (HR)
By

NEELIMA SHARMA
Roll No.-0625170023
(2006-2008)

G.L.A.
Institute of Business Management
Mathura(U.P.)
(Affiliated to U.P. Technical University, Lucknow)

PREFACE

As an essential and obligatory part of my course, I underwent 8 weeks summer training

program of Master in Business Administration (M.B.A) degree, in Mathura Refinery.
This training has helped me to get a practical knowledge as an important suffix to the
theoretical knowledge into the business environment. One cannot merely rely on upon the
theoretical knowledge. Classroom Lectures make the fundamental concept of
management clear. They also facilitate the learning of the practical things. However class
lectures must be correlated with the practical training situations. It is in the sense that the
practical training in a company has a significant role to play in the subject of business
management. To develop healthy, managerial and administrative skills in potential
managers and non managers, it is necessary to contribute to combine the classroom
learning with the practical knowledge of real business environment.

This report is prepared after having experience of various activities of HRD department
in Mathura Refinery to get practical know- now before joining any organization. I shall
feel suitably rewarded if this project proves helpful to the organization. I have sincerely
worked on the project and hope that at several places this report presents some interesting
facts, which HRD professional will certainly like to explore.
2

ACKNOWLEDGEMENT

I would like to express my gratitude & add some heart full words for the people who
were part of this project in numerous wayspeople who gave unending support from
the stage of the project was conceived.
In particular I wish to thank Mr. S.K. Mahata, Chief Manager (A&W), Mr.Vijay
Mohan (Chief Training Manager), Mr. R.K. Mehta, Senior Manager(A&W) to
whom I am highly obliged, for providing me with necessary facilities & opportunity to
complete this project on EMPLOYEES WELFARE SCHEMES AT IOCL,
MATHURA REFINERY.
I would also like to express my sincere thanks to Mr. Pradeep Mishra (HR Training
Coordinator) for his kind attention, help and guidance at every stage of Project Work.
I also elicit my deep regards to various other Officers & Staff members of Mathura
Refinery for continuous encouragement & help in finding out relevant informations
without which this project would not be possible. Lastly, I would like to extend my
thanks to all Staff of Personnel & Administration Department (HR) as well as my group
for their co-operation to complete this project work and making my short visit as a
trainee, a memorable one.

Neelima Sharma

CONTENTS
Introduction
Need and objectives of study
About the company/Organisation
1. Introduction of IOC Limited
2. Mission, Vision and objectives of IOC Limited
3. Overview on IOC
4. Introduction of Mathura Refinery
5. Set up and Profile of the Industry MATHURA REFINERY
Research Design
1. Research Design
2. Sampling
3. Data Collection Methods
Analysis and Interpretations
Finding Welfare Schemes
(1) Residential Accommodation
(2) Health & Medical care
(3) Canteen
(4) Education Facilities to Employees Children
(5) Transport Facility
(6) Loans and Advances
(7) L.T.C. Facility
(8) Provision of Furniture / Household items (furniture hire & loan
schemes)
(9) Financial Assistance to Clubs (Staff Institutes/employees club &
Officers Club
(10) Awards (for employees & their children as meritorious students)
(11) Uniform policy
(12) Leaves
(13)Facilities to CISF, MR Unit
(14) Insurance Schemes, Gratuity, Provident Fund & other Benefits
(15) Questionnaire, Data & charts
Limitations
Findings
Recommendations & Suggestions
Conclusion

INTRODUCTION

HUMAN RESOURCE DEVELOPMENT

A QUALITY APPROACH

A new wind is blowing through management literature nowadays which fast driving out
the traditional term personnel management and substituting a new term human resource
development. This new term seems to emphasize two things: one, the human beings are
the most important resource of an organization. They are unlike other resources in that
they have the unlimited potential for investment.

Since the early 1970s when the concept of HRD first began to be recognized by some
organization in India, a large number of organizations in the country have began to
display an interest in HRD. While many organizations appear to have simply relabeled;
their personal departments to keep up the fashions of the times, there are some which
seem to have done considerable work in setting up HRD systems. On the basis of some
studies done on this subject it can be inferred that the main factors behind the setting up
of a separate HRD function in any organization are the philosophy of its top management
and the nature of business.

EMPLOYEE WELFARE
Acc. to Factories Act 1948, in chapter v from section 42 to 49, following welfare
facilities are provided to employees. They are:Canteen, shelter & rest room, washing facilities, ambulance, first aid, lunch room, leaves
etc.
EMPLOYEE WELFARE:
After employees have been hired, trained or remunerated, they need to be retained &
maintained to serve the organization better.
Welfare facilities are designed to take care of the well being of the employees.

MEANING AND DEFINITION:

Labour Welfare means anything done for comfort & improvement (intellectual or social)
of the employees over & above the wages paid which is not a necessity of the industry.
Acc. To Oxford Dictionary: Employee Welfare/ Labour Welfare means the efforts to make a life worth
living for a workmen.
Thus Labour Welfare is a term, which must necessarily be elastic, bearing a somewhat
different interpretation in one country from industrialization & education level of worker.
However the IOCL at its Asian Regional Conference defined
Employee Welfare as: - A term which is understood, to include such services & facilities
as may be established in or in the undertaking condensate to high morale.
6

FEATURES OF EMPLOYEE WELFARE:

Employee welfare is a comprehensive term including various services, facilities

and amenities provided to employees for the betterment.

Welfare measures are in addition to regular wages & other economic benefits
available to employees under legal provisions & collective bargaining.

Welfare measures may be provided not only by employers but by the government,
trade unions & other agencies too.

The basic purpose of Employees Welfare is to improve the lot of working class
and thereby make a worker a good employee and a happy citizen.

Employee Welfare is an essential part of the social welfare. It involves adjustment

of an employees work life and family life to the community or social life.

Welfare measures may be both voluntary & statutory. Voluntary measures are the
result of paternalistic and philanthropic feelings of the employer.

Employee Welfare measures is also known as Fringe benefits & services.

SIGNIFICANCE OF EMPLOYEE WELFARE

Employee Welfare is in the interest of the employee, the employer and the society as a
whole. For the employee, welfare measures help to counteract the negative effects of
the factory system. These measures enable the employee and his family to lead a good
life. Welfare facilities like housing, medical and childrens education, recreation etc.
helps to improve the family life the employees. Employee Welfare is also in the
interest of the larger society because the health, happiness and efficiency of each
individual represent the general well being of all. Well housed, well fed and well

looked after labour is not only an asset to the employee but serves to raise the
standards of industry and labour in the country.

BENEFITS/OBJECTIVES OF EMPLOYEES WELFARE

Employees Welfare provides the following benefits or objectives:
It helps to improve recruitment. As the job becomes more attractive, more
efficient employees can recruited.
It improves the morale and loyalty of workers by making them happy and
satisfied.
It reduces labour turnover and absenteeism, thereby building a stable workforce.
Welfare measures helps to improve the goodwill & public image of the enterprise.
Voluntary efforts for the welfare of workers reduce the threat of further govt.
intervention.
Improvement in material, intellectual & cultural conditions of life protects the
workers from social evils like drinking, gambling, prostitution etc.

TYPES OF WELFARE ACTIVITIES:-

Employee Welfare services may be classified into 2 broad categories:1. INTRA-MURAL: These services are
provided within the establishment. These
includes urinals, latrines, washing & bathing
facilities, crches, rest & shelter rooms,
canteens, uniform, medical, recreation
facilities etc
.
2. EXTRA-MURAL:
These services are
provided outside the establishment. These
consist of housing accommodation,
transport, maternity benefits, childrens
8

education, family planning & child welfare,

holiday homes, leave travel facilities,
interest free loans etc.

NEED OF THE STUDY

This study was chosen as it is of recurrent improvement and need fresh analysis. The
term WELFARE refers to the physical, mental, moral and emotional need of an employee
with various amenities and facilities, which helps to motivate and retain them. But the
question that comes in ones mind is that: Are the employees really satisfied?
Or middlemen enjoy the resources kept aside for Welfare?
To answer these above questions, a study on project topic: Determination of satisfaction level of employees regarding WELFARE Measures at
IOCL, Mathura Refinery, has been conducted.

OBJECTIVES OF THE STUDY

1. To check whether employees are satisfied with other facilities provided by IOCL,
Mathura Refinery.
2. To find out if employees are satisfied with their jobs.
3. To check whether employees are satisfied with the monthly remuneration, they are
getting.
4. To check whether employees enjoy the food provided by the canteen.
5 .To check whether employees are getting good medical facilities.
6. To check whether the employees enjoy degree of autonomy.
7. To identify and study the welfare measures being undertaken at IOCL, Mathura
Refinery, for its employees.
8. To suggest improvement in Mathura Refinery, if any.

INTRODUCTION
From the very starting of human development, energy has been primary need of human
being. As the human developed a lot of energy started consuming into various forms,
transportation, burning, industry, domestic use etc. It led to the development of many of
the sources for the fulfillment of its energy needs. But a discovery inform of crude oil in
18th century changed the complete outlook of energy sector.
Crude oil, which is a mixture of various hydrocarbons, sulfur, traces of metals etc.This
crude oil led to development of debatably most crucial industry in 21stcentury in form of
oil and gas industry. Oil and gas, which caters to the more than half of the world energy
needs, can be broadly classified into two partsUpstream and
Downstream.
While upstream deals with the exploration and production of oil and gas, downstream
involves refining of crude oil in various products, their marketing and petrochemical
operations.
THE MAJOR PLAYERS IN UPSTREAM PART OF OIL &GAS INDUSTRY
ARE:OIL (Oil India limited) and ONGC (Oil and Natural Gas Corporation).
THE MAJOR PLAYERS IN DOWNSTREAM SECTOR ARE:IOCL (Indian oil corporation limited),
HPCL (Hindustan petroleum corporation limited),
BPCL (Bharat petroleum corporation limited),
RIL (Reliance industries limited),
ESSAR OIL etc
10

Among these only last two are private companies others are public sector units.

Oil industry is perhaps the most exiting industry in the history of civilization. Although
the history of oil traces back to seepages of oil as early as 3000 B.C., the real thrill of it
started with the oil boom in the USA. Oil business has been responsible for prosperity,
war intrigues and adventure. Search of oil and gas leads us to some of the most exotic
forests, deserts, and ocean. Perhaps some of the most beautiful man made sights in the
world are offshore platform in Deep Ocean, array of offshore rigs in remote desert or
jungle or an illuminated petrochemical complex at night. Let us understand the
importance of oil and gas industry by looking at its share in the energy supply to the
world is provided by oil and gas. More than 60% of the energy needed in the world is
provided by oil and gas.
To understand oil and gas business, one needs to understand a
whole spectrum of activities from oil well to petrochemicals. Its also important to
understand the trend and future of the industry in terms of technology, economics and
pricing of energy resources. Energy price is very important for the economy of any
country. Oil prices have been controlled from time to time to a high level by the
petroleum is that now natural gas is overtaking oil. During the year 2000, the increase in
the energy consumption of the world was 180 million tons of oil. Out this, share of oil
was 20%, share of gas was 55% and that of coal was 15%. It is expected that gas will
replace oil as dominant energy provider in near future. Its cleaner, cheaper and new
discoveries and reserves of gas field are coming up in many parts of the including India.
Very often the question comes up how long the hydrocarbon resources
(Oil and gas) will last. Many predict oil and gas will start depleting in another 20 to 30
years. Its a fact that although the oil and gas industry will continue to dominate for
several decades from now, at some point of time other forms of energy will take over. So
its just the oil industry but its energy industry. The first step is to understand what is oil?
And what is gas? How it originated and what we get out of it.

11

INTRODUCTION ABOUT IOCL

INDIAN OIL CORPORATION LIMITED

Indian Oil Corporation Ltd. (Indian Oil) was formed in
1964 through the merger of Indian Oil Company Ltd.
(Estd. 1959) and Indian Refineries Ltd. (Estd. 1958).
It is currently India's largest company by sales with a
turnover of Rs. 220,779 crore (US $ 53 billion), the
highestever for an Indian company and profit after tax
of Rs. 7499 crore (US $ 1.73 billion) for fiscal 2006-07.
Indian Oil is also the highest ranked Indian company in the prestigious Fortune 'Global
500' listing, at 153rd position. It is also the 21st largest petroleum company in the world.

INDIAS DOWNSTREAM MAJOR

Indian Oil and its subsidiaries account for 46.9% petroleum products market share among
public sector oil companies, 40.4.% national refining capacity and 67% downstream
sector pipelines capacity.
For the year 2006-07, the Indian Oil group sold 54.9 million tones of petroleum products.
This includes sale of natural gas, which has gone up to 1.5 million tones from 1.3 million
tonnes in the previous year. In addition, product exports went up to 3.1 million tones from
2 million tones in the previous year.
The Indian Oil Group of companies owns and operates 10 of Indias 18 refineries with a
combined refining capacity of 60.2 million tones per annum (1.2 million barrels per day).
12

These include two refineries of subsidiary Chennai Petroleum Corporation Ltd. (CPCL)
and one of Bongaigaon Refinery and Petrochemicals Limited (BRPL).
The Companys cross-country crude oil and product pipelines network spanning over
9,300 km meets the vital energy needs of the country.
To maintain its competitive edge and leadership status, Indian Oil is investing Rs. 43,250
crore (US $ 10. 65 billion) during the XI Plan period (2007-12) in integration and
diversification projects, besides refining and pipeline capacity augmentation, product
quality up gradation and expansion of marketing infrastructure.

NETWORK BEYOND COMPARE

As the flagship national oil company in the
downstream sector, Indian Oil, together with its IBP
Division reaches precious petroleum products to
millions of people everyday through a countrywide
network of around 32,550 sales points. They are
backed for supplies by 177 bulk storage terminals and
depots, 97 aviation fuel stations and 90 Indane LPG
bottling plants.
Indian Oil operates the largest and the widest network of petrol & diesel stations in the
country, numbering around 16,455. It reaches Indane cooking gas to the doorsteps to over
46.4 million households in 2,709 markets through a network of 4,996 Indane distributors.
Indian Oils ISO-9002 certified Aviation Service commands a 63% market share in
aviation fuel business, meeting the fuel needs of domestic and international flag carriers,

13

private airlines and the Indian Defence Services. Indian Oil also enjoys a dominant share
of the bulk consumer business, railways, state transport undertakings, industrial,

Agricultural and marine sectors. Indian Oil's world class R&D Centre is perhaps Asia's
finest. Besides pioneering work in lubricants formulation, refinery processes, pipeline
transportation and alternative fuels such as bio-diesel, the Centre is also the nodal agency
of the Indian hydrocarbon sector for ushering in Hydrogen fuel in the country. Indian Oil
joined the league of global technology providers in 2006-07 with its in-house developed
IndMax technology selected for the 4 MMTPA Fluidized Catalytic Cracking (FCC) unit
at the Corporations upcoming 15 MMTPA refinery-cum-petrochemicals complex at
Paradip in Orissa, as well as for the FCC unit coming up at BRPL.

CUSTOMER FIRST
At Indian Oil, customers always get the first priority. New initiatives are launched roundthe-year for the convenience of the various customer segments.
Exclusive XTRACARE petrol & diesel stations unveiled in select urban and semi-urban
markets offer a range of value-added services to enhance customer delight and loyalty.
Similarly, large format Swagat brand outlets cater to highway motorists, with multiple
facilities such as food courts, first aid, rest rooms and dormitories, spare parts shops, etc.
Specially formatted Kisan Seva Kendra outlets meet the diverse needs of rural populace,
offering a variety of products and services such as seeds, fertilizers, pesticides, farm
equipment, medicines, spare parts for trucks and tractors, tractor engine oils and pump set
oils, besides auto fuels and kerosene.
SERVO press has been recently launched as one-stop shop for auto care services. To
safeguard the interest of our valuable customers, interventions like retail automation,

14

vehicle tracking and marker systems have been introduced to ensure quality and quantity
of petroleum products.

SYNERGY THROUGH SUBSIDIARIES

A wholly owned subsidiary, Indian Oil Technologies
Ltd.,

is

commercializing

the

innovations

and

technologies developed by Indian Oils R&D Centre,

across the globe. Merger of Bongaigaon Refinery &
Petrochemicals Ltd. with the parent company is in
process.

WIDENING HORIZONS
Indian Oil has set its sight to reach US$ 60 billion
revenues by the year 2011-12 from current earnings of
US$ 53 billion. The road map to attain this milestone
has been laid through vertical integration forward into
petrochemicals

and

backwards

into

exploration & production of oil and diversification

into natural gas business, besides globalization of its
marketing operations.
In petrochemicals, Indian Oil is currently implementing a master plan envisaging Rs.
30,000 crore (US$ 6.8 billion) investment by the year 2011-12. Through the world-scale
Linear Alkyl Benzene plant for detergents manufacture at Gujarat Refinery, the

15

Corporation has already captured 38% market share and product has been exported to
Indonesia,

Turkey,

Thailand,

Vietnam,

Norway

and

Oman.

An

integrated

Paraxylene/Purified Terephthalic Acid plant for polyster intermediates is already in

operation at Panipat, while a Naphtha Cracker with downstream polymer units is coming
up at Panipat. Indian Oils refinery-cum-petrochemicals complex at Paradip on the east

coast to strengthen its presence in the sector is proposed to be completed by 2011-12. In

exploration & production (E&P), Indian Oil has bagged eight blocks under NELP (New
Exploration Licencing Policy) in India, in consortium with other companies. It has also
acquired participating interest in on-shore blocks in Assam and Arunachal Pradesh
region. Overseas ventures include two gas blocks in Sirte Basin of Libya, the Farsi
Exploration Block in Iran, onshore farm-in arrangements in Gabon, an onland block in
Nigeria and two on-shore blocks in Yemen. The Corporation is also exploring
opportunities to acquire a suitable medium-sized E&P company to quickly consolidate its
upstream portfolio.

In natural gas business, Indian Oil is targeting sale of 2 million tonnes in 2007-08, up
from 1.5 million tonnes in 2006-2007. An LNG import terminal and city gas distribution
projects are in the pipeline in partnership with GAIL (India) and Great Eastern Energy
Corporation Ltd.

To emerge as a transnational energy major, Indian Oil has set up subsidiaries in Sri
Lanka, Mauritius and UAE and is simultaneously scouting new opportunities in energy
markets in Asia and Africa.

16

Indian Oil subsidiary, Lanka IOC Ltd., operates 151 retail outlets commanding a 20%
market share. Its oil terminal at Trincomalee is also Sri Lankas largest petroleum storage
facility. Lanka IOC occupies the No. 2 spot among the top 50 listed companies operating

in Sri Lanka and is ranked No. 5 among the leading brands in the island nation. An
18,000 TPA lube blending plant at Trincomalee will be operational soon.

Indian Oil (Mauritius) Ltd. has also garnered a 16% market share, which includes
aviation fuelling and bunkering business. It operates a modern petroleum bulk storage
terminal at Mer Rouge port, besides petrol & diesel stations. Besides expansion of retail
network, the first ISO-9001 product-testing laboratory has been commissioned in
Mauritius. It is partnering Shell, Caltex-Chevron and Total to build an aviation jet fuel
depot at the SSR international airport at a cost of US$ 16 million.

The Corporations UAE subsidiary, IOC Middle East FZE, which oversees business
expansion in the Middle East is blending SERVO lubricants, marketing petroleum
products and lubricants in the Middle East, Africa and CIS countries.

17

Profile of Mr. Sarthak Behuria

The Refineries
Pioneering Efforts In India
THE REFINERIES
The year 2005-06 closed with IndianOil refineries clocking a record crude oil throughput of
38.52 million tonnes, surpassing the previous best of 37.66 million tonnes during 2003-04. The
seven refineries together achieved a capacity utilisation of 93.1% the highest in the last six
years and an overall distillate yield of 72% wt.
During the year, IndianOil became the first public sector organisation in the country to have its
own Ship Chartering Cell, which started functioning from 15th June 2005 under the Refineries
Division.
CHAIRMAN, INDIAN OIL CORPORATION LIMITED

18

Digboi Refinery (Upper Assam)

Guwahati Refinery (Assam)
Barauni Refinery (Near Patna, Bihar)
Gujarat Refinery (Near Ahmedabad)
Haldia Refinery (Near Kolkata, West Bengal)
Mathura Refinery (Near Delhi)
Panipat Refinery (Near Delhi)

Mathura Refinery (Near Delhi)

The Mathura refinery was commissioned in 1982 with an original capacity of 6.0 MMTPA.
The capacity was increased to 7.5 MMTPA by debottlenecking and revamping. With its fluid
catalytic cracking units, the refinery mainly produces middle distillates and supplies them to
Northern India though a product pipeline to Jalandhar, Punjab via Delhi. The company
commissioned a two-stage desalter in 1998 for improving the on-stream availability of the
crude distillation unit and a CCRU for production of unleaded Motor Spirit. A DHDS Unit was
commissioned in 1999 for production of HSD with low Sulphur content of 0.25% wt (max). A
hydro-cracker for increasing middle distillates was also completed in 2000. The present
capacity of the refinery is 8 MMTPA.
In order to meet future fuel requirements, facilities for improvement in quality of MS & HSD
are under installation and planned to be completed by 2005.
PIONEERING EFFORTS IN INDIA: Indian Oil FIRSTS
Environemental Management Systems - ISO-14001
Mathura Refinery of IndianOil was the first in Asia and the third in the world to receive ISO 14001 accreditation in the year 1996 for its environmental management systems. All the seven

19

refineries of IndianOil now have the distinction of receiving ISO-14001 certification.

First To Set Up In India:
Hydrocracker
Riser FCC
Soaker in Visbreaker
Inferential Control Systems
Diesel Hydro de-sulphurisation Units
Microcystalline Wax production facilities

20

BOARD OF DIRECTORS

Sarthak Behuria
Chairman

A M Uplenchwar
Director (Pipelines)

B M Bansal
Director (Planning &
Business Development)

G.C.Daga
Director (Marketing)

S V Narasimhan
Director (Finance)

B N Bankapur
Director (Refineries)

21

FINANCIAL HIGHLIGHTS OF IOCL:-

First Indian Company to cross Turnover of Rs. 2,00,000 Crore.

Highest ever profit of Rs. 7499 Crore

Profit includes Rs. 3225 Crore from sale of ONGC/GAIL Shares

Completion of projects over Rs. 9000 Crore

Government of India Oil Bonds of Face Value of Rs. 6503 Crore (include of IBP
Rs. 519 Crore) were disposed off during the year

Financial of IBP has been merged with IOCL during the year

Holding of erstwhile IBP Co. Ltd is to be vested in the Trust and diminution in
value of Rs. 1319 Crore has been provided

22

CORPORATE HISTORY OF IOCL

THE PATH OF GROWTH:-

*1958
Indian Refineries Ltd. was formed with Mr. Feroze Gandhi as Chairman.
*1959
Indian Oil Company Ltd. was established on 30th June 1959 with Mr S. Nijalingappa
as the first Chairman.

*1960
Agreement for supply of SKO and HSD was signed with the then USSR. M.V:
"Uzhgorod" carrying the first parcel of 11,390 tones of HSD docked at Pir Pau Jetty in
Mumbai on 17th August 1960.

*1962
Guwahati Refinery was inaugurated by Pt. Jawaharlal Nehru.
Construction of Barauni Refinery commenced.
*1963
Foundation was laid for Gujarat Refinery
Indian Oil Blending Ltd. (a 50:50 Joint Venture between Indian Oil and Mobil) was
formed.
*1964
Indian Oil Corporation Ltd. was born on 1st September, 1964 with the merger of Indian
Refineries Ltd. with Indian Oil Company Ltd.

23

Barauni Refinery was commissioned.

The first petroleum product pipeline from Guwahati to Siliguri (GSPL) was
commissioned.

*1965
Gujarat Refinery was inaugurated by Dr. S.Radhakrishnan, the then President of India.
Barauni-Kanpur Pipeline (BKPL) and Koyali- Ahmedabad product Pipeline (KAPL)
commissioned.
Indian Oil People maintained the vital supply of Petroleum products to Defense in 1965
War.

*1966
The first long-term agreement was signed for harmonious employee relations.
*1967
Haldia Baraurii Pipeline (HBPL) was commissioned.
Bitumen and Marine Bunker business began.

*1968
Techno-economic studies for Haldia-Calcutta, Bombay-Pune and Bombay-Manmad
Pipelines submitted to the Government.
*1969
Indian Oil undertook the marketing of Madras Refinery products.
*1970
Indian Oil acquired 60% majority shares of IBP.

24

The same was offloaded in favour of the President of India under a Directive in 1972.

*1971
Dealership/reservation was extended to war widows, disabled Defence personnel,
Freedom Fighters, etc. after 1971 War.

*1972
R&D Centre was established at Faridabad.
SERVO, the first indigenous lubricant was launched.
*1973
Foundation-stone of Mathura Refinery was laid by Mrs Indira Gandhi, the then Prime
Minister of India.
*1974
Indian Oil Blending Ltd. (IOBL) became the wholly owned subsidiary of Indian Oil.
Marketing Division attained a new watershed with a market participation of 64.2%.
*1975
Haldia Refinery was commissioned.
Multipurpose Distribution Centres were introduced at 132 Retail Outlets pioneering
rural convenience.
*1976
Private petroleum companies nationalised.

25

Burmah Shell became BPC.

*1977
R&D Centre launched Nutan wick stove.
*1978
Phase-wise commissioning of Salaya-Mathura Crude Oil Pipeline (SMPL) began.

*1979
Barauni Refinery and Bongaigaon Refinery and Petrochemicals Ltd. (BRPL) affected
by Assam agitation.

*1980
The second Oil Shock was witnessed as a result of Iranian Revolution. Crude Oil price
flared to a new high of $32 per barrel.

*1981
Digboi Refmery and Assam Oil Company's (AOC) marketing operations were vested in
Indian

Oil.

It

became

Assam

Oil

Division

(AOD)

of

Indian

Oil.

*1982
Mathura Refinery was commissioned.

26

Mathura-Jalandhar Pipeline (MJPL) was commissioned.

*1983
Massive augmentation of LPG storage and distribution facilities were undertaken.
Proposal for the 6 MMTPA Refinery at Karnal was submitted at an estimated cost of Rs
l,181 Crore.

VISION OF IOCL

27

A Major, Diversified, Transnational, Integrated Energy Company, with

National leadership and a Strong Environment Conscience, playing a
National Role in Oil Security & Public Distribution.

MISSION OF IOCL

To achieve international standards of excellence in all aspects of energy and

diversified business with focus on customer delight through value of products
and services, and cost reduction.
To maximize creation of wealth, value and satisfaction for the stakeholders.

28

 To attain leadership in developing, adopting and assimilating state of the art

technology for competitive advantage.
To provide technology and services through sustained Research and
Development.
To foster a culture of participation and innovation for employee growth and
contribution.
To cultivate high standards of business ethics and Total Quality Management
for a strong corporate identity and brand equity.
To help enrich the quality of life of the community and preserve ecological
balance and heritage through a strong environment conscience.

OBJECTIVES
To serve the national interest in the oil and related sectors in accordance and
consistent with government policies.
To ensure and maintain continuous and smooth supplies of petroleum product
by way of crude refining, transportation and marketing activities and to
provide appropriate assistance to the Consumer to conserve and use petroleum
product efficiency.
To earn a reasonable rate of interest on investment.
To work towards the achievement of self- sufficiency in the field of oil
refining and by setting up adequate capacity and to build up expertise in
laying of crude and petroleum product pipeline.
To create a strong R&D base in the field of oil refining and stimulate the
development of new products formulations with a minimize / eliminate their
import and to have next generation products.

29

 To maximize utilization of the existing facilities in order to improve efficiency

and increase productivity.
To optimize utilization of its existing capacity and maximize distillate yield
from refining of crude oil to minimize foreign exchange outgo.
To minimize fuel consumption in refineries and stock losses in marketing
operation to effect energy conservation.
To further enhance distribution network for providing assured service to
customer throughout the country through expansion of reseller network as per
marketing plan/ government approval.
To avail of viable opportunities, both national and global, arising out of the
liberalization policies being pursued by the government.
To achieve higher growth through integration, mergers, acquisitions and
diversification by harnessing new business opportunities like petrochemicals,
power, lube business, consultancy abroad and exploration & production.

JOINT VENTURES
Date of
Incorp'tn

Promoters &
Equity

Avi - Oil
India Limited

04.11.1993

IOC: 25%
Balmer Lawrie:
25%
NYCO SA,
France: 50%

To blend, manufacture and sell

synthetic, semi synthetic and
mineral based lubricating oils,
greases and hydraulic fluids,
related products and specialities
for Defence and Civil Aviation
uses.

Indian
Oiltanking
Limited

28.08.1996

IOC: 50%
Oiltanking
GmbH: 50%

To build and operate

terminalling services for
petroleum products.

Lubrizol India

Existing Co.

IOC: 50%

To manufacture and market

Name of JV

Area(s) of Operation

30

Private Limited

restructured
w.e.f.
01.04.2000

Lubrizol Corp,
USA: 50%

chemicals for use as additives in

fuels, lubricants and greases.

IndianOil
Petronas
Private Limited

03.12.1998

IOC: 50%
Petronas,
Malaysia: 50%

To construct and import facilities

for LPG import at Haldia and to
engage in parallel marketing of
LPG.

Petronet LNG
Limited

02.04.1998

IOC, BPC,
GAIL,ONGC:
12.5% each,
Gaz de France
International :
10%,
Asian
Development
Bank :5.2%,
Public Issue :
34.8%

Development of facilities for

import and regasification of
LNG at Dahej and Kochi.

Petronet India
Limited (PIL)

26.05.1997

IOC, BPC,
HPC:16% each,
RPL, IL&FS,
ICICI, SBI, EOL:
10% each,
IBP: 02%

To implement Petroleum
Products, Pipeline projects
through Special Purpose
Vehicles.

Petronet VK
Limited

21.05.1998

IOC, PIL: 26%

each,
RPL, EOL: 13%
each,
SBI, KPT,
GIIC,IL&FS:
05% each,
CB: 02%

To construct and operate a

pipeline for transportation of
petroleum products from Vadinar
to Kandla.

Petronet CI
Limited

07.12.2000

IOC, PIL, RPL:

26% each
EOL, BPC: 11%
each

To construct and operate a

pipeline for evacuation of
petroleum products from RPL
and EOL refineries at Jamnagar
as well as from Gujarat Refinery
at Koyali to feed the
consumption zones at Central
India.

31

Green Gas Ltd.

07.10.2005

IOC: 22.5%
GAIL: 22.5%
IDFC:20%
IL&FS: 20%
Others: 10%
UP State
Govt.:5%

To store/ supply/ sell/ distribute/

and market CNG

BPC - Bharat Petroleum Corporation Ltd., EOL Essar Oil Ltd.; GAIL GAIL
(IndianOil Litd., HPC Hindustan Petroleum Corporation Ltd., IL&FS
Infrastructure Leasing & Financial Services ltd., IOC Indian Oil Corporation Ltd.,
KPT Kandla Port Trust ONGC Oil & Natural gas Corporation Ltd., PIL
Petronet India Ltd., RPL Reliance Petroleum Ltd., SBI State Bank of India, GIIC
Gujarat Industry Investment Corporation, CB Canara Bank, MC Marubeni
Corporation, Japan , UP State Govt-- Uttar Pradesh State Government, IDFC-- Indian
Development Finance Corporation; IL&FS --Infrastructure Leasing & Financial
Services Ltd.

INTRODUCTION TO MATHURA REFINERY

Mathura Refinery
The Mathura refinery was commissioned in 1982 with an original capacity of 6.0
MMTPA. The capacity was increased to 7.5 MMTPA by debottlenecking and revamping.
With its fluid catalytic cracking units, the refinery mainly produces middle distillates and
supplies them to Northern India though a product pipeline to Jalandhar, Punjab via Delhi.
The company commissioned a two-stage desalter in 1998 for improving the on-stream
availability of the crude distillation unit and a CCRU for production of unleaded Motor
32

Spirit. A DHDS Unit was commissioned in 1999 for production of HSD with low Sulphur
content of 0.25% wt (max). A hydro-cracker for increasing middle distillates was also
completed in 2000. The present capacity of the refinery is 8 MMTPA.
In order to meet future fuel requirements, facilities for improvement in quality of MS &
HSD are under installation and planned to be completed by 2005.

ENVIRONEMENTAL

MANAGEMENT

SYSTEMS

-ISO-14001

Mathura Refinery of IndianOil was the first in Asia and the third in the world to receive
ISO - 14001 accreditation in the year 1996 for its environmental management systems.
All the seven refineries of IndianOil now have the distinction of receiving ISO-14001
certification.

COMMITMENT TO A CLEAN

ENVIRONMENT

Indian Oil is committed to a clean environment. Unleaded Motor Sprit (Gasoline) has
been

made

available

all

over

the

country

since

1 st

February

2000.

Low Sulphur (0.5%) Diesel was introduced in Metros from April 1996. Extra-low
Sulphur (0.25%) Diesel was introduced in the Taj Trapezium area from September 1996,
then in Delhi from 15th October 1997, and across the country

since 1stJanuary

2000.
Diesel with 0.05% wt sulphur content was made available in NCT Delhi and NCR from
1st March 2001 and 30th June 2001 respectively. This was also made available in Mumbai
from 1st January 2001 and at Chennai and Kolkata since 1 st July 2001.
33

At selected Indian Oil service stations, CNG facility is also available.

Petrol with Benzene content of 1% by volume has been made available NCT Delhi and
NCR since 1st November 2000 and 1st April 2001 respectively. In Kolkata, petrol with 3%
volume Benzene content is being supplied since 1st October 2000.
The Taj Mahal at Agra, one of the Wonders of the World, is a national pride and we in
Indian Oil share the same concern to maintain the white marvel. Emissions from the
Mathura Refinery have been controlled well below the prescribed standards. The Taj
Trapezium Zone follows strict emission standards from vehicular pollution and only low
Sulphur

diesel

(0.25%

Sulphur)

and

unleaded

petrol

is

supplied

here.

Indian Oil regularly extends its efforts to better the environment by planting trees at
various places. More than 1,15,000 trees have been planted around the city of Agra (Taj
Reserve Forest) which holds the Taj Mahal.
The Ecological Parks at IndianOils Mathura, Gujarat and Barauni Refineries attract a
large number of migrating birds. The effort is already being replicated in other refineries
of Indian Oil.
Indian Oils R&D Centre is engaged in the formulation of eco-friendly, biodegradable

34

lube formulations. Seven operating refineries and the R&D Centre have been certified
under ISO-14001:1996 Environment Management Systems.
IMPROVEMENT

IN

SPECIFICATIONS

HIGH SPEED DIESEL

High Speed Diesel (HSD) of 0.5% sulphur was introduced in Metros from April 1996.
Low sulphur HSD of 0.25% sulphur was introduced in Taj Trapezium area in September
1996 and in Delhi from 15th August 1997.
Diesel Hydro desulphurisation units (DHDS) at Gujarat, Panipat and Mathura have
already been commissioned for the production of diesel with 0.25% max (by wt.).
MOTOR SPIRIT (MS)/PETROL
Low lead MS was introduced all over India w.e.f. December 1996. Prior to that it was
introduced in all metros in June 1994.

UNLEADED MOTOR SPIRIT (MS)/PETROL

Unleaded MS was introduced in all metros and radial routes in April 1995. ULP
(Unleaded Petrol) has been available throughout India from 1st February 2000.
BENZENE IN MS
MS with 1% v/v benzene content is being supplied in NCT, Delhi / NCR from 1st
November 2000 and 28th February 2001 respectively. MS with 3% v/v benzene
content is being supplied to Kolkata and Chennai from 1st October 2000 and
1st July 2001 respectively.

POLLUTION CONTROL
It is the duty of humanity to preserve the earth for future generations, and to make it safe

35

for the present generation. Universal concern in this respect is shared by Indian Oil as a
responsible Corporate Citizen.
All refineries have been provided with elaborate facilities to control pollution from
different sources like: liquid effluents, gaseous emissions and hazardous wastes.
GASEOUS EMISSIONS
The refineries of IndianOil have adopted various measures for control of gaseous
emissions. These include:
Use of low sulphur fuel oil
Desulphurisation of refinery fuel gas
Taller stacks for better dispersion
Advanced process control system
Energy conservation measures to reduce fuel consumption

The sulphur dioxide emissions are well below the limits prescribed by the Ministry of
Environment & Forests and State Pollution Control
Boards. In particular, Mathura Refinery has established three ambient air qualitymonitoring stations between the refinery and the city of Agra and a fourth one at
Bharatpur. Utmost care is taken to keep the impact of refinery operations on the air
quality of the surrounding areas at levels, which are well within the stipulated limits
prescribed for sensitive areas

HAZARDOUS WASTES (OILY SLUDGE)

Regarding Hazardous Wastes (Oily sludge), IndianOil refineries have adopted required
measures to minimise the deposition of oily sludge in crude oil tanks and recover oil from
36

the sludge generated prior to and during tank cleaning.

Use of chemical surfactants has been practiced at Gujarat Refinery of IndianOil for insitu recovery of oil from tank sludge. Haldia Refinery has successfully tried Mechanical
Liquidation Process to recover the oil from the sludge. Impervious lined pits/secured
landfills have been provided at Mathura, Gujarat, Barauni, Haldia, Panipat and Digboi
refineries. Bioremediation technology has also been tried at Mathura, Barauni, Guwahati
& Digboi

ECOLOGICAL

PARKS

Scientifically designed green belts have been developed at Gujarat Panipat refineries, to
serve as a pollution sink and to enhance the aesthetic look of the refinery area. Extensive
tree plantation has been undertaken by Guwahati, Digboi, Mathura, Haldia and Barauni
Refineries in order to develop green cover in the vicinity of refinery and townships.
Mathura Refinery has planted about 115,000 trees in Taj Reserve Forest near Taj Mahal
under 10 Point Initiative of MoP&NG for environmental improvement Taj Trapezium.

37

In the midst of the Mathura Refinery, a sprawling area of 18,000 sq. mt. around the
polishing pond has been developed into an ecological park. A large number of migratory
birds have made the ecological park as their habitat. Experts from the Bombay Natural
History Society (BNHS), during their recent visit, identified about 96 varieties of birds in
the ecological park. Similar parks have also been developed at Barauni and Gujarat
Refineries.
The existence of rich flora and fauna in these parks is a clear testimony of the clean and
eco-friendly environment in and around the refineries. The other refineries are in the
process of developing such ecological parks.

ACCREDITATIONS

&

AWARD

ENERGY CONSERVATION
Energy Conservation Award - First Prize in Refinery Sector in 1991, 1996 & 1998,
Second Prize in 1997 & 2000, and Certificate of Merit in 1999 by Ministry of Power.
MoP&NG Award for best improvement in Energy Conservation in 1994-95.
MoP&NG Award for best performance in furnace/ boiler efficiency during survey
conducted in OCF-1998.
MoP&NG Award for lowest steam leak during survey conducted in OCF-1996, 1999
& 2001.
Award from Ministry of Power for the Energy conservation for the year 2004-05.
OGCF Award for Insulation Effectiveness of Furnace/Boiler for the year 2006.
MR HAS WON NATIONAL ENERGY CONSERVATION AWARD 2006

38

ENVIRONMENT MANAGEMENT
14001 certification for Environment Management System in July96 - First refinery in
Asia and the 3rd in the world in the refining sector to achieve this distinction.
Golden Peacock National Environment Award in 1998.
Tech. Environment Excellence Award - First Prize in Oil Sector in 2000 & Second
Prize in Refinery Sector in 2001.
First Refinery among all IOCL refineries to get Recertification under ISO14001:2004( EMS) version in July05.

SAFETY
refinery in the world to receive OHSMS certification in Nov98.
Safety Council Award in 1990, 1992, 1993, 1995, 1997, 1999,2000 & 2001.
Safety Award in 1988, 1992, 1993 & 1994.
Ogale Shield (for minimum fire accidents amongst IOC Refineries) - 1987-88, 198990, 1990-91, 1993-94, 1995-96 1997-98 & 2004-05.
OISD Award for second best safety performance for the year 2004-0
QUALITY ASSURANCE
9002 certification for Quality Management System in Sep95.
Golden Peacock National Quality Award in 1996 & 1997.
Gandhi National Quality Award in 1997.
Golden Peacock National Training Award in 1997.
Accreditation for Lab in July98.
Gandhi National Quality Award - Best of all received in Jan2000.
Golden Peacock National Innovation Award received in Jan2000.

39

NATIONAL ENERGY CONSERVATION AWARD - 2006 FROM MINISTRY OF

POWER
Mathura Refinery received 2nd prize in National Energy Conservation award 2006
for Refinery Sector. This is the highest declared award in this category for the year.
OGCF AWARD-2006 FROM MOP&NG
Mathura Refinery received 2nd Prize in Category-2 (Insulation Effectiveness of
Furnace/Boiler).The Insulation Effectiveness survey of Furnace/Boiler was conducted
simultaneously at all refineries during Jan 17-20, 2006 by a CHT team during OGCF-2006.
SHRI ANIL RAJ TROPHY FOR THE YEAR 2005-06
Mathura refinery was awarded Shri Anil Raj Trophy based on 2005-06 performances for
achieving maximum reduction in energy consumption and hydrocarbon loss amongst IOCL
refineries. Mathura registered an improvement of over 8 % over previous best performance
in a financial year.
A.V. OGALE RUNNING SHIELD FOR THE YEAR 2006-07
Mathura refinery has been adjudged as the joint winner (along with Panipat Refinery) of the
A.V. OGALE running shield for Safety and fire prevention for the year 2006-07 Mathura
registered an improvement of over 8 % over previous best performance ina financial year.

RECORD OUTPUT FROM MATHURA REFINERY

Mathura Refinery of IOC has recorded an all-time high production and dispatch during
theyear2003-04.
The production of Ultra Low High Speed Diesel touched 128.5 thousand tonne and
dispatch recorded 126.5 thousand tonne in August 2003, surpassing the previous best
recorded in January 2002. Highest-ever motor spirit production of 985 thousand tonnes in
2003-04 against the previous best of 969 thousand tonne recorded in 2002-03 was also
registered.
Similarly, highest ever aviation fuel production of 68,000 tonne was recorded in January

40

2004 against the previous best of 64.5 thousand tonne in September 1997. For the first
time, the ATF production started from the hydro cracker unit in January 2004. This was
possible due to the innovative approach adopted by the refinery and the management
concept of Total Production Maintenance launched formally, company sources say.

RECORD OUTPUT FROM MATHURA REFINERY

Sector, to be certified ISO-14001 for its efficient Environmental Management System.
S.No

Name of the Pipeline

1.

Year of commissioning

Mathura - Jalandhar

Length (km)

Capacity(MMTPA)

1982

763

3.70
2.

Mathura - Tundla

2003

56

1.20

CRUDE OIL PIPELINES

SALAYA-MATHURA

PIPELINE

(SMPL)

IndianOil operates the 1870 km long Salaya-Mathura Pipeline from Salaya (near Vadinar)
in Jamnagar district on the coast of Gujarat to bring crude oil to IndianOil's refineries at
Koyali (Gujarat), Mathura (Uttar Pradesh) and Panipat (Haryana). Two Single Point
Mooring (SPM) systems are operated at Vadinar to unload the crude oil received from
tankers including Very Large Crude oil Carriers (VLCCs) with offshore pipelines. At
Vadinar, IndianOil has a vast crude oil tank farm of 13 tanks with a total capacity of
0.773 MMT. IndianOil also has crude oil storage tank farm at Viramgam with a total
capacity of 0.331 MMT. Another storage tank farm at Chaksu has six tanks with a total
capacity of 0.219 MMT.After traversing 435 km from Vadinar, the Salaya-Mathura

41

Pipeline branches off at Viramgam in Gujarat through a 148 km pipeline to Koyali

(Baroda). Further, after 716 km, the pipeline branches off at Chaksu to Mathura and
Panipat.
MATHURA-JALANDHAR PIPELINE

(MJPL):

The Mathura-Jalandhar Pipeline was commissioned in 1984. It was designed by

IndianOil with in-house construction supervision. The 763 km long pipeline transports
petroleum products from Mathura Refinery to Jalandhar in Punjab with delivery enroute
at Bijwasan in Delhi and Ambala in Haryana. During 1997, the pipeline was connected to
Panipat Refinery, enabling transport of petroleum products from Panipat Refinery. The
pipeline has a branch line from Sonepat to Meerut and from Kurukshetra to Najibabad via
Roorkee.
MATHURA-TUNDLA

PIPELINE

(MTPL):

A 55 km long separate pipeline was also laid from Mathura to Tundla to transport
petroleum products from Mathura Refinery.

CRUDE OIL COMES FROM THREE PLACES AT MATHURA REFINERY:

1. Bombay HighIndigenous crude, API = 38-40,

Sulphur content is 0.2%.

2. Nigeria
- Bonny light crude ( sweet crude), API = 35.7, Sulphur content is 0.1%.

42

3. Middle east
- High sulphur crude, API= 31,

Sulphur content is 2.5%.

WHY REFINING?
What does a petroleum refining do? Why do we need refining? In a nutshell the main
functions of a refinery are:
PRIMARY SEPARATION:

Crude oil is a mixture of around 500 components. They

need to be separated into useful products. They need to be separated into useful products.
The separated is not done to recover individual components but as products which are
mixtures of suitable boiling ranges. This is done by distillation, where various cuts or
fractions are taken out as gasoline, kerosene, diesel etc. which are essentially raw
material or intermediate products.

43

PROCESSING TO MEET QUALITY SPECIFICATIONS:

Typical examples of this type of processes are those used for improvement of octane
number to meet gasoline specification. Raw gasoline cut or naphtha as it comes out of
distillation has low octane number (may be around 40 to 60 ON). But for the market we
need octane numbers of 87 and above. Processes are used to improve the octane number
by converting the low octane components of gasoline to high octane components. For
example Catalytic Reforming process converts straight chain paraffin in the raw gasoline
to aromatics which have high octane number. Similarly isomerization process converts
normal paraffin components of naphtha to iso-paraffins which have higher octane
number.

MATHURA REFINERY, MATHURA

1. MATHURA MARKETING TERMINAL
The site of terminal is located adjoinoing mathura refinery.The terminal receives the
product from mathura refinery.The main activity of MMT is storage of products and
distribution to different locations through the tankers.Facility has storage of different
products.Products are received from mathura refinery through pipelines and store in
dedicated tanks.From the storage tanks ,product is filled in to the truck lorry and
distributed to various places.Facility has 28 storage tanks of product and 37 loading
points to lorries.

44

LOCATION AND ITS SURROUNDINGS

The terminal is situated adjoining the Mathura refinery in North side. There is vacant land
between terminal and refinery. There is agricultural land in the south north side of
terminal.Bhainsa village and railway lines in its west and agriculture land in its eastern
side.

SECTION DESCRIPTION
RECEIPT AREA = Product is received through pipeline.There is separated pipelines for
each product. All lines have motor operated valve.

PRODUCT STORAGE = This location is having 30 tanks out of which 2 tanks are
firewater tanks. All the tanks are enclosed in dykes.

PUMP HOUSE
There are separate pump houses for each products.
Black oil ( RFO and FO ) = Total 08 pumps.
White oil = Total 19 pumps.
Ethanol = Total 02 pumps
INPUT ORIENTED LOSS CONTROL OBJECTIVES:
1. Planned Inspections of the plants/facilities having high risk will be carried out
once in two months.
2. Group loss control meeting in the plant location will be conducted once a month.
3. Loss control Tours by senior Management personal with be conducted as per the
calendar.
4. Critical Task Analysis will be reviewed and revised in Production, P&U operation
and Maintenance department every year.
45

5. General loss control Booklet will be distributed to all the employees.

6. Skill Development Programs will be conducted in all the sections of Production,
P&U and Maintenance department.
7. Promotional programmers on safety will be organized in the refinery.
8. All the accidents/incidents will be reported as per the procedure.
9. Accidents & Fire incidents will be analyzed and reviewed every quarter.
10. Off the job safety awareness will be created and propagated by pamphlets.

OUTPUT ORINTED OBJECTIVES

1.
2.
3.
4.
5.

Zero accident frequency for employees.

zero accident frequency for contract labour.
zero fire frequency.
zero property damage.
Minimizes accidental release of toxic gases to preserve the environment.

WHAT IS ISRS

ISRS stands for International Safety Rating System and is a tool to achieve
excellence in loss control though Audit.
It is a systematic and comprehensive audit of managements loss control activities
against a set of internally accepted criteria.
Twenty elements have been identified contributing to the activity of loss control.

PRODUCTS MANUFACTURED BY MATHURA REFINERY

Liquefied Petroleum Gas

Propylene
Naphtha
Motor Sprit
Aviation Turbine Fuel
Superior Kerosene
High Speed Diesel
Light Diesel Oil
Heavy Petroleum Stock
Bitumen
Sulphur
Fuel gas
Furnance oil
Residual furnance oil
Heavy petroleum stock

STRUCTURE OF MATHURA REFINERY

46

Broadly Mathura Refinery apart from its Headquarter governed by following departments
namely:

Personnel and Administration Department

Training Department

Management Services Department

Vigilance Department

Finance Department

Internal Audit Department

Medical Department

Materials Department

Production Department

Fire and Safety Department

Power and Utilities Department

Maintenance Department

Process Project Department

Technical service Department

RESEARCH DESIGN
1.RESEARCH DESIGN

(a) RESEARCH DESIGN

It is the conceptual structure within which research should be conducted.

A research design specifies the method.

A procedure for conducting a particular study.

(b) RESEARCH PROBLEM

It is the systematic search in effort to gain knowledge.

47

It is discovery of known to unknown.

Thus a systematic procedure of investing in any field of enquiry.

2. SAMPLING
(a) SAMPLE DESIGN

The researchers adopt sampling survey technique.

Sample survey has been adopted.

The sample consists of data collected from each department.

The sample were chosen on a simple random sampling technique.

(b) SAMPLE SIZE

The organization consist of several different departments each having its own
operation. All these departments are interdependent and thus they are striving
together to achieve the organizational goals and objectives.

The sample size consists of 50 respondents.

3. DATA COLLECTION METHODS

In this data has been collected by both:
1. PRIMARY DATA
It has been collected with the help of survey.
2. SECONDARY DATA
It has been collected through intranet, companys history, profile and manuals
TOOLS AND TECHNIQUES USED
Tools and techniques mean the methods and ways that how the data for the research are
collected and analysed in order to fulfill the objectives of the research work.

48

In this project work, the tool used for collecting the data is questionnaire. The technique
used to fill up this questionnaire is personal interview.
On the other hand, the collected data has been analysed through tabulation and
percentage analysis and the technique used for graphical representation is either pie chart
or bar graph.

For collection of required information we adopt two method :a)

Schedule Method

b)

Interview Method
a)

In this method we attended Lectures of various Officers. In these

Lectures they provided us information about each activity being
conducted at Mathura Refinery.
We were also provided information about its working process, previous
history, as well as future plans.

b)

In case certain queries arises after the lecture we take interview of

concerned officer of pertaining Deptt.

ANALYSIS AND INTERPRETATION

OF
WELFARE FACILITIES IN IOCL, MATHURA
IOCL carried out many welfare facilities for the betterment of the employees and for
Community Development. IOCL continued to follow & upgrade its efforts at promoting
welfare of employees. In this direction various welfare activities are done with addition to
basic pay.
I have enlisted all the welfare activities of Mathura Refinery as follows:-

49

(1)
(2)
(3)
(4)
(5)
(6)
(7)
(8)

Residential Accomodation
Health & Medical care
Canteen
Education Facilities to Employees Children
Transport Facility
Loans and Advances
L.T.C. Facility
Provision of Furniture / Household items
(furniture hire & loan schemes)
(9) Financial Assistance to Clubs
(Staff Institutes/employees club & Officers Club)
(10) Awards (for employees & their children
as meritorious students)
(11) Uniform policy
(12) Leaves
(13) Facilities to CISF, MR Unit
(14) Insurance Schemes, Gratuity, Provident Fund
& other Benefits
Some other welfare activities are :

1.

Hobby classes
Job Performance
IOC Culture
Monthly remuneration
Latest Technology

RESIDENTIAL ACCOMMODATION

Township is maintained in Mathura Refinery. In general it is maintained in all refineries.

Employees/Officers are allotted quarters on the basis of their grades for which house rent
recovery is made which is very nominal(5% of their basic pay), free electricity & water
supply is also provided by corporation to its employees in township.

I.O.C.LTD RESIDENTIAL ACCOMODATION

50

Company constructed own accommodation near by the refineries installation and allotted
the accommodation to the employees working in the refinery as per their entitlement.

QUARTERS ALLOTMENT:
The employee shall be entitled to the allotment of accommodation according to the
classification and type of quarter shown, depending mainly upon the priority date and pay
groups.
FOR REFINERY TOWNSHIP:
The priority date for the purpose of allotment of quarters in the marketing, refineries, and
pipelines will be considered separately in respect of the quarters so earmarked.

Grade

Type

C / IV

C / IV

D/V

D/V

D/V

D/V

D/V

D/V

D/V

A / I & II

II

A / I & II

51

Grade

Type

III

A / I & II

IV

A / I & II

A / I & II

VI

B / III

VII

B / III

VIII

B / III

IF EMPLOYEE FAILS TO ACCEPT ALLOTMENT:

If any employee fails to accept the allotment of the quarter with in three days from the date of
receipt of the allotment order or fails to take possession of that quarter within seven days of the
date of the allotment. He shall not be eligible for another allotment until the last person on the
waiting list on that date has been allotted a quarter.

OTHER CHARGES AND COMPENSATION:

The rent compensation the employee shall be required to pay electricity, water and service
charges as may fixed by the corporation from time to time for various units of the corporation.

The liability for rent shall commence from the date of occupation or the eighth day from
the date of allotment whichever is earlier.

1.

HEALTH & MEDICAL CARE

This corporation maintained its hospital in township attached to Mathura refinery,

which is having all the facilities in it. Employees along with their eligible dependence
with them in township are entitled to get the medical attendance from the corporations
hospital.
FOR COMMUNITY S WELFARE:

Family Welfare Camps through Mathura Refinery hospital & District

hospital. at Swaran Jayanti Hospital.

Sponsoring Camps for physically Disabled People in the District.

52

(a) KALYANAM KAROTI

(b) VIKLANG SAHARAK SANSTHAN
In these all three hospitals, artificial limps, shoes, crutches, wheel chairs etc. are given.

Eye Camps

First Examining & then Wind up of those who have to be operated.

On last day they are provided by a kit and those who are in need they are provided with
spectacles.

FOR EMPLOYEES OF MATHURA REFINERY:A patient may be referred to an outside hospital, in any of the Metropolitan City,
by the C.M.O. only in case where treatment cannot be done in MR hospital.

These are as follows:(I)

LIST OF NOMINATED HOSPITALS

DELHI:-

1. Sir Ganga Ram Hospital (Model Hospital)

2.

Batra Hospital & Medical Research Center

3.

Holy Family Hospital

4.

Dr. B.L.Kapur Memorial Hospital

5.

Tirath Ram Shah Hospital

6.

St. Stephen's Hospital

7.

Noida Medicare Center Ltd

53

8.

Deepak Memorial Hospital & Medical Research Center

9.

Sunder Lal Jain Charitable Hospital

10. Shri Mool Chand Khairati Ram Hospital & Ayurvedic Research Centre
11. Kailash Medical and Research Hospital
12. Mata Channan Devi Hospital
13. Anand Hospital
14. Jaipur Golden Hospital
15. Indraprastha Apollo Hospital
16. All India Institute of Medical Sciences
17. Metro Hospital & Heart Institute
18. Rajiv Gandhi Cancer Institute & Research Centre,
19. Maharaja Agrasen Hospital
20. VIMHANS
21. Mahendra Hospital,
22. Pushpawati Singhania Research Institute for Liver, Renal and Digestive diseases,
23. Holi Angles Hospital,
24. Sita Ram Bhartiya Institute of Science and Research Center,
25.

Indo-Italian Spinal Injury Centre,

26.

Kalara Hospital

27.

Shanti Mukund Hospital,

28.

Sant Paramanand Hospital

29.

Dharamshila Cancer Hospital and Research Centre

MUMBAI:1.

Dr. Balabhai Nanavati Hospital

2.

Bombay Hospital & Medical Research Centre

3.

Jaslok Hospital & Research Centre

4.

Breach Candy Hospital & Research Centre

5.

Tata Memorial Hospital

6.

Bhatiya Arogya Nidhi

7.

P.D. Hinduja National Hospital & Medical Research Centre

54

8.

M.Ghandi Missions New hospital & Medical Research center

9.

Cardinal Gracious Hospital

10.

S.L. Raheja Hospital (only for Diabetic cases).

11.

Smt. Sunitidevi Sinhhania Hospital & medical, Thane

KOLKATA:1.

Calcutta Medical Research Institute

2.

Ramakrishna Mission Seva Pratisthan

3.

Woodland Nursing Home (The East India Clinic Ltd.)

4.

Arivindo Seva Kendra (EEDF), Gariahat Road

5.

Assembly of God Church Hospital & Research Centre

6.

Seba Nursing Home

7.

B.M. Birla Heart Research Centre(

Surgery/Angioplasty under package deal).

8.

Kothari Medical Centre

9.

Behala Balanand Brahamchari Hospital

only

for

Angiography/Heart

10. Thakurpukur Cancer Research Centre

CHENNAI:-

1.

Vijaya Hospital

2.

National Hospital

3.

Devaki hospital

4.

G.G. Hospital

5.

Apollo Hospital Enterprise Ltd.

6.

CSI Rainy Hospital

7.

St. Isabella Hospital

55

8.

Tamil Nadu Hospital

MATHURA:

1. Methodist Hospital, Mathura

2. Swarn Jayanti Samudaik Hospital, Mathura

AGRA:

1. Asopas Hospital, Agra

2. G.G.Hospital, Agra

(II)

ROOM-BED ENTITLEMENTS FOR HOSPITALISATION/ NURSING

HOME TREATMENT - CEILING LIMITS
Sir
Ganga
Hospital, New
(Model Hospital)

WORKMEN
Gd I&II
Grade III to VII
Grade VIII
OFFICERS
Grade A
Grade B & C
Grade D,E & F

RamNominated
DelhiHospitals

Nonnominated
Hospitals

Semi
payingRs.525
(4/6 bedded non- A/C)
Semi paying
Rs.525
(4/6 bedded non- A/C)
Semi paying
Rs.655
(4/6 bedded non- A/C)

Rs.395

A/C Semi Nursing Home

A/C Semi Nursing Home
Nursing Home
(Single A/C room)

Rs.660
Rs.895
Rs.1400**

Rs.875
Rs.1180
Rs.1840*

Rs.395
Rs.500

56

Grade G and above

Nursing Home
Deluxe room

Actual for A/C Limited to A/C

Single room
Single room
charges in the
ModelHospital.

Functional Directors /
Chairman

Actuals

Actuals

Actuals

* Limited to monetary ceiling or A/C single room charges whichever is lower.

**Limited to monetary ceiling or actual A/C single room charges whichever is lower.

Besides this IOCL does reimbursement upto certain extent, of the :

CONSULTATION FEE( under Allopathic & Homeopathic system)

INJECTION CHARGES & DRESSING CHARGES

DENTAL TREATMENT &PHYSIOTHERAPY CHARGES

EYE SIGHT TESTING CHARGES( for glasses & Intra-Ocular Lenses)

HEARING AID CHARGESADVANCE AGAINST MEDICAL EXPENSES

APPLICABLE TO ALL STATIONS IN INDIA.

3.

CANTEEN

As per factory act 1948 welfare facilities such as canteen check& changes will be
provided to the workmen those who are performing rotating shift duty by the factory
owner. The canteen facilities availed by 2000 employees. (Refineries, CISF, Railways,
P&T, Excise & custom, Training)
The canteen being run the contract basis period of 23 months.
PROVISION:
There are two types of canteens have been provided to the employees
1. Meals canteen
2. Snacks canteen

57

On canteen basis, a Contractor is paid & 2 types of coupons are issued to the employees
once in a month:-1. Meal coupons(vegetarian & non-vegetarian)
2. Snacks coupons
COST OF COUPONS
Cost of 1 veg. coupon =80paise
There are 25 coupons in one coupon book, so it cost comes to Rs. 20
Cost of 1 non-veg. coupon =Rs.1
There are 25 coupons in one coupon book, so it cost comes to Rs. 25
I.

MEALS CANTEEN:(a)

Timings

12.30 to 1.30 P.M.

Lunch

2.30 P.M

Over

time

lunch
8.00 P.M

Dinner

10.30 P.M

Over

time

dinner
Menu of Meals Canteen
(i)

For tiffin/Thali system

One green vegetable, Dal, rice, chapatti, curd/rayta, curry(chole, or

ramas,or pakora curry, or lobhia), salad, pickle, papad

(a)

For Dry lunch packets

2 slices of bread, pulav/puri, dry chole/sabji, packed fruit jam,
sauce, two seasonal fruits & packed picklel.
(iii)

Fruit packet
2 seasonal fruits (4 pieces of each type), 1 mithai, boiled
Chana, salad
58

(iv)

Other type of dry lunch packet

Chapatti, dry sabji, 2fruits, salad

II.

SNACKS CANTEEN:Timings

1.30 A.M.

I Service for rotating shift

6.30 A.M.

II Service for rotating shift

9.00 A.M.

III service for general shift

2.30 P.M.

IV service for rotating shift

5.30 P.M.

V service for rotating shifts &

overtime
10.30 P.M.

VI service for rotating shift.

Menu:- Tea, namkeen, bread, butter, pakora, biscuit, vada, samosa,

namkeen mixture & sweets.
LEAVE TO CANTEEN WORKERS:

Earned Leave

-------

18 days.

Sick Leave

-------

10 days.

Gazette

-------

9 days.

National holidays

holidays

------- 26 Jan, 15 Aug, 2 Oct.

FACILITIES TO CANTEEN CONTRACTORS

Some Infrastructure facilities have been provided to canteen contractor for smooth &
trouble free services. These are as follows: (A)

CANTEEN BUILDING - It will be charged @ 1 Rs. Per month as a coupon

of monthly license free i.e. Rent

(b)

ELECTRICITY & WATER - It will be charged @ 1 Rs. Per month as a token

of monthly license fee.

59

(c)

EQUIPMENT & UTENSILS ---These are provided by the management to the

contractor without any rent.

(d)

RESIDENTIAL ACCOMODATIONThe contractor has been provided two B

type & two A type quarters in township on market rent.

NOTE:

The medical officer check the quality of food once in a fortnight

Canteen officer check food & raw materials on daily basis. Apart from the
follows:-

Cleanliness of the building utensils etc.

Cleanliness of the cook & services boy.

He will also check the nails & hairs.

PENALITIES:
There is a penalty clause for each and every lapse that is observed by the officer in
charge.
PAYMENT:
Fixed subsidy -- The fixed subsidy is providing catering services on monthly
basis for preparation and supply of eatables in different location inside / outside battery
area (i.e. based on minimum wages)

BASE FOR CALCULATION:

1.

Minimum wages

----

Semi skilled & unskilled.

2.

Provident fund

----

At the rate of 12% minimum wages.

3.

Bonus

----

At the rate of 12% minimum wages.

4.

Medical Allowance

----

At the rate of 90 Rs. Per months.

5.

Shift Allowance

----

At the rate of 55 Rs.Per months.

6.

Transportation allowance ----

At the rate of 75 Rs. Per month.

60

7.

Leave encashment

----

It is based on attendance.

8.

Uniform

----

Rs. 900 Per annum in summer

Rs. 150 Per annum in winter.

----

Rs. 50 Per month.

9. Washing allowance
BILLS

Fortnightly bills are presented along with the coupons to the company for payment by the
contractor.
CONTRACTOR LIABILITIES:

1.

Labour license.

2.

Maintaining the record of provident fund.

3.

Contractor shall furnished the Information / Returns / Report in respect of

contract labour engage by him. It is the concern-licensing officer.

4.

Payment of sales tax, rate tax shall be made by him.

4. EDUCATION FACILITIES TO EMPLOYEES CHILDREN

BOARD POLICY :
Since education is a specialized field requiring specialist experience and know how, the
refinery management will, as far as possible, entrust the responsibility of developing
educational facilities to some educational institutions (Governmental and nonGovernmental) in the respective states. To attract such institutions, the corporation will

61

provide the school building and initial expenditure on furniture and other necessary
equipments. If such educational institutions are not available or if their services cannot be
obtained on reasonable terms, the Corporation alone should undertake the responsibility
of running the schools.
Primary education through the medium of national language (Hindi) and/or the regional
language should be made available to children of employees free of cost.
The Corporation may start a secondary / high School entrusting its management to
outside educational institution, through the medium of national or regional language if
that is the need and introduced English as one of the subjects from any standard,
depending upon the practice in the respective state. No fee will, be charged from the
children of employees belonging to SC / ST community.
The corporation may grant subsidy to such a school to a reasonable extent, which may be
decided from time to time.
No fees may be charged from the children in the Nursery Class, if the Nursery class is a
part of the primary school with the medium of National or regional language. If the
Nursery class is run through the medium of English Then adequate fees should be
charged so the 50% of the running expenses of such school could be met from the
monthly fees. The school fees for English medium school will be on commercial basis so
that it can be self-supporting in respect of running expenses.

EDUCATION ALLOWANCE:

IOCL provides education allowance to the employees children . Before 3rd July 1988
this facility was given to all the children of an employee but after that only two child of
an employee will get this facility.

62

AMOUNT OF ALLOWANCE:
Rs. 200 per child per month.
Rs. 500 per child per month (children doing professional courses)

SCHOOL IN TOWNSHIP:

Mathura refinery is also running two schools look after by Deputy Manager of Corporate
Communication Dept. These schools are Delhi Public School governed by DPS society
and Kendriya Vidhyalaya governed by KVS society. The recruitment of teachers over
there is looking after by their Sagathan. In the management of these schools there are
two members from the concerned society and two members are from the Refinery
Management.

All the expenses of these schools are bore by the Refinery. They charge nominal fees
from employees and rest are paid by Refinery.

5.

TRANSPORT FACILITIES

Transport facility is provided in the corporation to its employees to bring them at duty
places and drop them back. Time to time buses are provided for their children as well, for
going to DPS or KVS school and drop them back to their residential places. Buses for
marketing division are also there which provides facility for the wives of IOCs
Employees if they want to go to market. Stops and points are deciced.
63

TRANSPORTATION OF EMPLOYEES:
Mathura Refinery is having 2 Years contract on round the clock basis, 9 No. of Buses
have been deployed for transportation of employees from city to Refinery & back. The
timing of shifts are as under: A

-----------

06.00 a.m

To

02.00 p.m

-----------

02.00 p.m

To

10.00 p.m

-----------

10.00 p.m

To

06.00 a.m

General Shift -----------

08.00 a.m

To

05.00 p.m

Admn. Staff -----------

09.45 a.m

To

05.30 p.m

The above 9 No. Of buses are further utilized for welfare trips such as Schools, Colleges,
Marketing duties for the dependant of the employees as well as CISF.
ELIGIBILITY:
(a).

Those employees are not getting transport allowance subsidy will be eligible for
transport facility.

(b). Employees drawing transport allowance subsidy will not eligible for companys,
transport facility.

6.

LOANS AND ADVANCES:

The employees of corporation are entitle to various types of loans & advances like
House Loan Advances, Conveyance Advances, Conveyance Repair
Advances, Festival advances, Bicycle Advances, Emergency Advances,
Medical Advances, T.A. advances & P.F. Advances.

As

per the Rule, the Corporation may grant Conveyance Advance, subject to

availability of funds in the budget, for purchase of conveyance provided the competent
64

authority is satisfied that the possession of a vehicle by an employee will be in the

interest of the corporation. The sanction of advance can be for purpose of a motor/car
(which expression shall include Maruti van/Gypsy/Jeep also)/Motor cycle/ scooter/
Moped/ Scooterette or bicycle.
ELIGIBILITY:
Conveyance Advance can be granted by the Corporation to permanent employees for
purchase of Motor Car/ Motor cycle/ Scooter/ Moped/ Scooterette. The employees who
have completed their probation period satisfactorily shall be treated as permanent
employees for this purpose. Uniform rules shall be applicable in respect of conveyance
advance as purchased is a Motor Car, Motor Cycle, Scooter/ Moped or a Bicycle.
MOTER CAR FOR OFFICERS IN GRADE A
Actual cost/ or Rs. 2.00 lakhs, which ever is less for purchase of Car is admissible.
MOTOR CAR (FOR OFFICERS IN GRADE B AND ABOVE)
Actual cost limited to and the road controlled price of a new air conditioned/non-airconditioned Car

MOTOR CYCLE/ SCOOTER/ MOPED/ SCOOTER

For Officers: Actual price paid for the vehicle or on the road-controlled price of the new
vehicle whichever is less.
FOR NON-OFFICERS(GRADE VIII) : Actual price paid for the vehicle or on the
road-controlled price of the new vehicle or Rs. 80,000/- (for four wheeler) whichever is
less.

65

FOR NON-OFFICERS(UPTOGRADE VII) : Actual price paid for the vehicle or on

the road-controlled price of the new vehicle.
PRIORITIES FOR OFFICERS:
1. Officers applying for car advance for the first time or had availed of the
advance seven years ago and are entitled to draw car maintenance expense
shall be given first priority. Similarly, those who apply for motor car/ scooter
advance for the first time or had availed of Motor Cycle/ Scooter advance
seven years ago shall also be given first priority.
2. Officers promoted from in grade A are entitled to draw car maintenance
expenses shall be given second priority if they want to switch over from
Scooter/ Motor Cycle to Car.
3. Third priority shall be given to those who are applying for conveyance
advance for the second time.
4. The officers who are entitled for reimbursement of scooter/ motor cycle/ may
not be given any priority and their request shall only be considered at the end
of the year after demand of all other categories has been met.

AUTHORITY COMPETENT TO SANCTION CONVEYANCE ADVANCE :

In case of Headquarters:
In case of units:

DGM (A&W)
DGM (HR)

INSTALLMENTS AND RECOVERY

MOTOR CAR:
The advance sanctioned for the purchase of motor car shall be recovered in not more than
120 equal monthly installments
.MOTOR CYCLE: The advance sanctioned for the purchase of motor cycle/ scooter/
moped/ scooterette shall be recovered in not more than 92 equal monthly installments.

66

FOR SCOOTERS / MOTOR CYCLES:

In case of two-wheeler, it is not admissible.

Once a CRA is drawn, no subsequent advance for purchase of a conveyance
shall be payable to the officer for a period of three years from the date of drawl
of CRA.

PAYMENT OF CRA:

An officer eligible to draw CRA shall submit a format application in the

prescribed form (Annexure V) to the competent authority giving all necessary
details, regarding self and vehicle, relevant to the grant and regulation of CRA
duly supported by detailed list of measure jobs to be undertaking on the vehicles
and the total estimated cost thereof.

Within 60 days from the date of the advances the officers shall submit to the
competent authority the following:
(a) Originals of the detailed bill(s) of the garage/ repairers, stipulating the
items of work done and individual cost thereof.
(b) The officer with a certificate shall endorse each bill that all the items of
work build and paid for have actually been carried out.
(c) If there is any residual amount left over the differences between the CRA
drawn and the total of the bills / receipts submitted in support the same
shall be refunded to the corporation forthwith. In case such residual
advance exceeds Rs. 500/- interest at 1`% over and above the ruling
bank rate will be chargeable on the amount from the date of payment of
CRA to the date of refund.
(d) Stamped receipts from the garage/ repairers shall be deemed as evidence
of payment by officers.

FESTIVAL ADVANCE:
An advance limited to Rs. 4000/- is admissible to all non-officer employees on the eve of
important festival, which is interest free and recoverable in not more than 10 equal
monthly installments. The advance is admissible only once in calendar year provided the
advance taken in the earlier year has been repaid in full.
REPAYMENT OF ADVANCE:
The advance shall be interest free and shall be recovered in not more than 10 equal
monthly installments.
67

IMPORTANT FESTIVALS :
Any such festival as the head of establishment may declare in respect of establishment
under his Administrative control.
APPLICATION FORMS :
The application form for the festival advance should be submitted in the prescribed
Performa.
ELIGIBILITY:
Festival advance amounting to Rs.4,000/- to an non-officers employee shall be admissible
only once in a calendar year provided the advance taken in the earlier year has been
repaid in full.
The advance shall be disbursed and drawn before the commencement of the festival for
which the advance is sanctioned.

SANCTIONING AUTHORITY :
In case of Headquarters

DGM (A&W).

In case Of units

DGM (HR).

NON-UTILITIES OF ADVANCES:
In cases where any of the advances, including HBA have not been utilized for the
purpose for which they were granted and have not been refunded within the permissible
period and thereby have been misused, they will be charged interest at a rate of 1 %
above the Corporations borrowing rate per day. In addition, they shall debarred from
grant of any advance / loan except PF, medical and TA for any purpose for a period five
years from the date of refund of the loan amount.

HOUSE BUILDING ADVANCE

HBA
Purpose
HBA

of

can

be

HBA

HBA

Sanctione

Disbursement

Utilization

Time schedule

HBA

for

Recovery

of mortgage

execution

68

HBA
Purpose

of

HBA

can

be

HBA

HBA

Sanctione

Disbursement

Utilization

Time schedule

HBA

for

Recovery

of mortgage

1.Outright

100% of 100%

of Purchase to From

purchase of HBA

sanctioned

a completed entitlem

HBA

house/flat,
which

ent

in

be

one completed

the Within three

month

month

following

disburseme

or lump sum.

with in one the in which nt

of

month from HBA

is cost

execution

of

of

HBA

is (surety)

available for purchase

disburseme

ready

nt of HBA.

possession

whicheve

final

and

r is less

mortgage)

occupation .
2.

100% of Actual

Disbursed

Installment

HBA

HBA

installment

purchase of entitlem
a

house/ ent

flat, which is cost

yet

to

of the

From

construct/,

completed

whicheve

following

of

full

which installment

purchase to possessions

of

ty.

be

available

(surety

completed

and in any continue till

within

60 case

months

govt.

from

housing

date

board

disburseme

authority.

nt of entitle which

mortgage).

of prior to the
month

in

installment

employee

of HBA.

super
annuities.
From
the Within three

Disbursed

Installment

HBA

HBA

to

be month

demanded by immediately

or the

to

60 final

the months

100% of Actual
installment

HBA.

from execution of

the

3.

ent

of

disburseme

month nt

and in

govt./semi

house/flat,

month

Board/Authori

a r is less.

purchase of entitlem

the Within three

be month

as immediately

housing vendor

continue till
execution of

of demanded by paid over to the

be purchase

from

amount

to

disbursed.

to

following

limited paid over to the

months

of

disburseme

month nt

of

69

HBA
Purpose

of

HBA

can

be

HBA

HBA

Sanctione

Disbursement

Utilization

Time schedule

HBA

for

Recovery

of mortgage

which

is cost

of co/co-op.

vendor

and in

execution

which full/final

under

purchase

Society

construction

/construc

Builder to be be

available or of HBA

/ completion tion/esti

released

the 36onths (Surety

from

per

within

from

contractual

36onths

month

a mated

limited

cost

vt. purchase to possessions

as completed

company of whicheve obligation but from

from

an r is less.

restricted

to date

proposed

HBA

percentage of nt of entitle been

cooperative

entitlem

completed

from

disburseme

or work

a estimate

certified

installment

in execution of

disbursed
whichever is

by

earlier.

d cost of government-

private

purchase

approved

builder.

/construc

value, or by

tion,

the

mortgage).

of HBA has

as of HBA

registered

builders

whicheve architect
r is less.

the continue till

of installment

100% of the

or ent

to

the which initial final

exiting

society

installment

by

or

three-

corporation
engineer.

4. Purchase

100% of

- 40% of

Purchase

From the

Within three

of a piece of

HBA

sanctioned

and

month

month of

land and

entitlem

HBA or actual

construction

following

purchase of

construction

ent or

land cost

to be

the month

land and

of a house

estimate

which ever is

completed

in which

prior to

thereon.

d cost of

a lee for

within

construction

disburseme

purchase

purchase of

eighteenth

is

nt of second

/construc

land.

month from

completed ,

installment

70

HBA
Purpose

of

HBA

can
HBA

HBA

Time schedule

be

HBA

Sanctione

Disbursement

Utilization

Recovery

- Additional

the date of

or the

of HBA.

whicheve 20% of

disburseme

eighteenth

(surety to

r is less.

sanctioned

nt of initial

month

continue till

HBA after

installment

following

execution of

purchase of

of HBA (can

the month

mortgage).

land for

be extended

in which the

commenceme

by six

initial

nt of

months on

installment

construction.

merits of

of HBA has

- Additional

each

been

20% of

individual

disbursed,

sanctioned

case by

whichever is

HBA after

Functional

earlier.

completion of

Directors).

tion

for

execution

of mortgage

construction
up to plinth
level.
- Balance/
20% of the
sanctioned
HBA after
completion of
construction
up to roof
5.

100% of

level.
- 30% of

Construction

HBA

sanctioned

to be

month

disburseme

of house on

entitlem

HBA for

completed

following

nt of initial

a piece of

ent or

commenceme

within 18

the month

installment

land already

establish

nt of

months

in which

of HBA.

owned by

ment

construction.

from the

construction

Construction

From the

Prior to

71

HBA
Purpose

of

HBA

can

be

HBA

HBA

HBA

Sanctione

Disbursement

Utilization

Recovery

the

cost of

-Additional

date of

is

employee.

construct

30% of

disburseme

completed,

ion

sanctioned

nt of initial

or the 18

whicheve HBA after

installment

months

r is less.

completion of

of HBA. (Can

following

construction

be extended

the month

up to plinth

by six

in which the

level.

months on

entitlement

- Balance

merits of

installment

40% of

each

of HBA has

sanctioned

individual

been

HBA after

case, by

disbursed

completion of

Functional

whichever is

construction

Directors).

earlier.

Time schedule
for

execution

of mortgage

up to roof
6.Purchase

100% of

level.
Actual

Purchase

From the

Within three

of partly

HBA

installment

and

month

month of

finished

entitlem

amount as

construction

following

purchase of

house

ent or

demanded by

to be

the month

house and

provided the

estimate

the vendor.

completed

which

prior to

competent

d cost of

50% of

within 18

construction

disburseme

authority

purchase

balance HBA

months

is

nt so second

approves

and

for

from the

completed

installment

the

construct

commenceme

date of

or the 18

of HBA.

complete

ion

nt of work

disburseme

month in

plan.

whicheve Remaining

nt of initial

which the

r is less.

sanctioned

installment

initial

HBA on

of HBA (Can

installment

certification

be extended

of HBA has

by an

by six

been

72

HBA
Purpose

of

HBA

can

be

HBA

HBA

HBA

Sanctione

Disbursement

Utilization

Recovery

authorized

months on

disbursed.

repetitive of

merits of

the

each

corporation

individual

that 50% of

case by

work has

Functional

been

Directors).

Time schedule
for

execution

of mortgage

7.

50% of

completed.
50% of

The work on

From the

Prior to

Extension,

HBA

sanctioned

extension /

month

disburseme

enlargemen

entitlem

HBA for

enlargemen

following

nt of initial

t and/or

ent or

commenceme

t/

the month

installment

modification

estimate

nt of work.

modification

in which the

of HBA.

d cost of

to be

work is

extentio

Balance 50%

completed

completed,

n/enlarg

sanctioned

within 12

or the 12

enment/

HBA on

months

month

modificat

certification

from the

following

ion,

by an

date of

the month

which is

authorized

disburseme

in which the

less.

representativ

nt of initial

initial

e of the

installment

installment

corporation

of HBA

of HBA has

that 50% of

been

the work has

disbursed,

been

which ever
The work on

is earlier.
From the

8. Provision

Supplem

completed.
100% of

of additions

entary

supplementar

additions

month

and

advance

y advance in

and

following

alteration

of

one lump sum

alterations/

the month

73

HBA
Purpose

of

HBA

can

be

HBA

HBA

HBA

Sanctione

Disbursement

Utilization

Recovery

and / or

maximu

immediately

or fixture

in which

fixers and

m of Rs.

prior to or

and fittings

supplement

fittings.

40000/-

soon after

to be

ary HBA has

or 25%

taking

completed

been

of the

possession of

within 6

disbursed.

HBA

house/flat.

month from

sanction

the date of

ed

disburseme

towards

nt.

Time schedule
for

execution

of mortgage

the cost
of
house /
flat,
whicheve
r is less,
within
the total
HBA
entitlem
ent.

7.

LEAVE TRAVELLING CONCESSION (L.T.C)

BASIC PRINCIPLES :

To afford assistance to employee serving and places distinct from their homes for
journey to their home town.

Now, facility extended to anywhere in India.

Including family and his dependant parents apart from self.

74

LTC block year starts from odd year e.g. 2001-2002.

Employees posted to Assam & other North Eastern State but whose declared
hometown is outside any of these states are entitled to the liberalized LTC/home
travel facility

While availing LTC, such women who are currently entitled to 2nd class rail
travel, will be allowed re imbursement of 3- tier AC fare for rail travel actually
undertaken by the shortest route. Their basic entitled however, will not undergo
any change.

Eligibility:

Employees and their family are allowed only once in a block period of 2 years
with option of availing the L.T.C. for any place in India.

Employees while availing L.T.C. are also re imbursed for local travel actual
taxi fare or at twice the entitled rate of local conveyance under TA rules at the
sections of commencement and termination of outward and inward journeys,
whichever is less

LTC admissible to all employees in the approved scales of pay.

Employee must complete 1-year continuous service from the date of availing
LTC.

LTC is admissible to an employee during regular or casual leave without any

minimum limit on the leave to be taken.

If husband and wife are in service then LTC facility can avail either husband
or wife.
FAMILY INCLUDES:-:

Spouse

Legitimate children who joined before July 88 and who joined

after July 88 only, two eldest children.

Dependent Parents

75

LIBERTIES:

Need not accompany the employee during travel.

May visit separate places.

May avail different modes of transport.

Salient features

Frequency once in 2 year block (odd year).

Destination anywhere in India.

Class of accommodation.
- Non-officer

based on BP.

- Grade A B C

AC two tier.

- Grade G and above Flight.

Air travel for Andaman and Nicobar Lakshdweep.

Auto extension by one year.

Local conveyance, at commencement and terminating stations

100% DA limited to ten days for every member.

Holiday homes facility in all four regions of the country.

Northern region Dalhousie, Shimla.

Eastern region - Puri, Darjeeling.

Southern region ootacomund

Western region Mahabaleshwar, Goa.

Staff holiday home Mussorie, Manali.

76

Holiday Homes:

It can be booked for maximum of 10 days except Manali (maximum 15

days).

@ Rs. 5/- per day for officers.

@ Rs. 2/- per day for non-officers.

Booking can be done 3 months in advance.

Booking controlled by Mktg.Divison for officers.

Booking controlled for non-officers by their respective Divisions &

Headquarters.

8.

PROVISION OF FURNITURE / HOUSEHOLD ITEMS AT THE

RESIDENCE OF OFFICERS

ELIGIBILITY:
All officers shall be eligible for provision of furniture / household items as may be
specified by the corporation from time to time at their residence on hire basis except
77

officers working on deputation with the corporation and who have not put a minimum
five year service in officers grade.
COST OF FURNITURE AND HOUSEHOLD ITEMS:
The total cost of the items inclusive of cost of packaging / loading / unloading /transport
for various categories of officers shall not exceed the maximum ceiling as may be fixed
by the corporation from time to time.
HIRE CHARGES:
Monthly hire charges for the items provided under the scheme shall be recovered as
indicated here under:
GRADE

FURNITURE ON HIRE TO OFFICERS

40,000

50,000

60,000

75,000

1,00,000

1,15,000

1,40,000

H & I

1,50,000

Director/Chairman

2,00,000

ELECTRONIC ORGANIZER/DIGITAL DIARY

Grade A to G (4 yrs)

2,500

Grade H & I (3 yrs)

5,000

BRIEFCASE FACILITY

78

Briefcase shall be issued to those officers in whose case the Departmental Heads certify
that the user has to visit other offices or proceed on tour frequently with documents/cash
etc. on official business.

Replacement of the Briefcase shall be allowed only after three years

The maximum cost of briefcase, including taxes shall be as under:

Grade A & I in (3 yrs)

850

Grade C to F in (3 yrs)

1,250

Grade G & Above in (3 yrs)

1,650

Briefcase can be kept in each Department for the use of staff members who
may be required to go out on official work with documents/papers. No
briefcases will be issued to individual staff members.

The used briefcase shall not be taken back from the officer when he issued a
new one.

An officer leaving the corporation on superannuation shall be allowed to

retain the briefcase with him

REPAIR AND MAINTENANCE OF OFFICER,S PER YEAR

10% of the sanctioned cost
FURNITURE LOAN OF EMPLOYEES
Grade I to III

10,000

Grade IV to VI

14,000

Grade VII to VIII

18,000

CALCULATOR FACILITY
Mathura refinery is also providing calculator facility to its staff members and officers.

STAFF LEVEL

79

The maximum amount for calculator is provided as under: Grade I to III

300

Grade IV to V

450

Grade VI to VIII

650

The above facility shall be provided one time in three years.

OFFICER LEVEL :

The officers grade(A to G) shall be provided Rs. 2500/- for digital calculator. The
digital calculator can be replaced after 4 years.
PURCHASE OF FURNITURE AT THE TIME OF SEPARATION FROM
SERVICE:
An officer shall have to purchase the furniture and household items provided on hire at
his residence at the time of superannuation or on cessation from employment or after
expiry of 7 years from date of purchase, at the book value, as worked out by adopting the
depreciation rates subject to the minimum residual value of 5% as per the Corporations
Rules.
RECOVERY:
NOTE:

With in 72 installments & it is interest free.

If non-officer promotes in officer grade then whole outstanding/balance

amount will be recovered.

9.

FINANCIAL ASSISTANCE TO THE

STAFF INSTITUTES & OFFICERS CLUB
( For recreational & cultural programs)

80

A. VARIABLE FINANCIAL ASSISTANCE TO:-1. STAFF INSTITUTES:

The formula for working out the corporations assistance will continue to be
applicable..

2. OFFICERS CLUB:
The formula for working out the corporations assistance will continue to be
applicable. However, the maximum contribution is enhanced from the existing
Rs. 3.00 per member per month to Rs. 4.50 per member per month subject to a
minimum of Rs. 13,000 /- per annum instead of the existing Rs. 8,500 /-

81

10.

AWARDS AND INCENTIVES:LONG TERM AWARDS FOR IOCL EMPLOYEES:-

IOCL distributes awards to the employees who serves IOCL with loyalty & their best,
for not less than 15 years.
Different types of awards are there for completion of different number of years like
25 years, 20 years or 15 years, by these employees.
Regular employees of the Corporation are eligible for the following awards for rendering
good and satisfactory service:
Period of
Service

Award

15 yrs

An item of value of 5 gm Gold Coin (24 ct)

25 yrs

An item of value of 10 gm Gold Coin (24 ct)

30 yrs

An item of value of 20 gm Gold Coin (24 ct)

35 yrs

An item of value of 20 gm Gold Coin (24 ct)

At the time of superannuation

Superannuating employees shall be entitled to a gift, an item of value of 25 gm Gold coin (24
ct) as Long Service Award provided they have actually rendered 10 years of good and
satisfactory service in the Corporation.
Note:

In the case of deputationists from Govt. agencies and other organisations who have
worked with the Corporation and were subsequently absorbed in the service of the
Corporation in continuation of the deputation tenure, the deputation service will be
counted for the purpose of determining the eligibility for the award.

The period of training or apprenticeship in respect of a trainee or apprentice who has

been appointed in the regular service of the Corporation in continuation of such
training/apprenticeship period will not be counted for the purpose of determining
eligibility for the award.

An employee granted voluntary retirement under IOCs Voluntary Retirement Scheme

would also be eligible for long service award as in the case of superannuation.

82

PROCEDURE FOR PRESENTATION OF AWARDS

The Long Service Award will be presented in a function to be organized as per
details given below:

Long Service Presentation

occasion

on

the
Employees
completing
requisite
period
of
service

15 Years

15th August

Between 1st August of the

previous year and 31st July of
the current year

25 Years

26th January

Between 1st January and

31st December of the
previous year

30 Years

1st September (Indian Oil Between 1st September

Day)
of the previous year and
31st August of the current
year

35 Years

- do -

- do -

All the employees who are due to receive the award will be invited to the function. Heads of
the departments, senior managers, representatives of the local Unit Officers Association and
Workers
Union
may
also
be
invited
to
attend
the
function.

MERITORIOUS STUDENTS AWARDS FOR THE CHILDREN OF IOCL

EMPLOYEES:-

Employees of IOCL also enjoy this benefit too. Their children are conferred
according to their percentage every year right from 10th till Post Graduation.

83

11.

UNIFORM POLICIES

UNIFORM / PROTECTIVE CLOTHING:

With the introduction of superannuation benefit fund scheme for employees, the issue of
uniform made applicable in 1984 has been discontinued and the pre-1984 practice is to be
followed as far as the issue of uniform / protective clothing is concerned. For the purpose,
the scale for issue of uniform and the periodicity prevalent in each unit prior to 1984 will
continue.
ELIGIBILITY:
Employees who have completed three months service in a regular grade will be eligible
for this facility.
SHOES:
Employees who are performing 48 hours duty and have to work in the battery area are
eligible for one pair of safety shoes & regular shoes every year. Regular shoes ceiling is
fixed by head office. Safety shoes will be provided. Amount cannot be reimbursed.
RAINY WEAR:
With regard to issue of rainy wear the following policy will be followed:

RAINCOAT & GUM BOOT:

To be issued once in three years.

WASHING ALLOWANCE:
Employees who are eligible for protective clothing / uniform shall be entitled to washing
allowance at the rates fixed by the corporation from time to time.
STITCHING CHARGES:
The Stitching Charges fixed time to time by the corporation will reimburse to the
employee.
PROCUREMENT:

Procurement of uniform / protective clothing will be made at unit level.

84

12.

LEAVES

LEAVE RULES

1. Leave is not a matter of right.

2. sanctioning authority: Controlling Officer.
3. Basically there are three types of leave :
(a) Casual leave (C.L.)
(b) Earned Leave (E.L.)
(c) Special Sick Leave (S.L.)
(A) CASUAL LEAVE :

Maximum Ten C.L. in a calendar year with full pay and allowance.

Given proportionately for middle of year joining

Max of 6 C.L. at a time.

Will lapse at the end of calender year.

Can be prefixed, suffixed & sandwiched with public holidays / weekly

offs / C.C.L.

Cannot be combined with any other type of leave.

(B) EARNED LEAVE :

Total of 32 earned leave in a year

Earned @ 8 days for each completed quarter of service.

Credited on 1st of April, 1st july, 1st october and 1st jan.

th en cash and 1/4th non encasable.

Accumulated upto a maximum of 300 .

Accrual / reduction: @ 1 day for every 11 day of LWP/duty.

Not granted more than 4 times in a year.

85

ENCASHMENT OF E.L.:

Encashable portion can be encashed.

(a) Any time

(b) Either in part or in full in multiples of five.
(c) Minimum 5 days and maximum 90 days.

All E.L.(Max 300 ) can be encahed at the time of V.R. / Death /

Resignation / Retirement.

EL encashed = BP+DA.

(C) SPECIAL SICK LEAVE (S.L.)

Total of 20 HP or 10 FP in a year.

Earned @5days on half pay per quarter.

Credited at the end of each quarter.

No ceiling on accumulation.

Can be availed upto 2 days without medical certificate.

For > 2 days S.L. medical certificate has to be given.

Can be encashed at the time of super annuation / VR / Death.

OTHER TYPES OF LEAVE.

CCL :- Payable for extended hours of duty and in lieu of off days.
STUDY LEAVE :- 2 years without pay .
After minimum 5 years of service.

MATERNITY LEAVE :- 135 Days

CHILD CARE LEAVE :- 2 Years without pay.
SPECIAL LEAVE TO JOIN HUSBAND AT OUTSTATION / ABROAD :3 years without pay.

86

 SPECIAL COMPENSATORY OFF TO OFFICERS

COMPENSATORY OFF TO WORKMEN
EXTRA ORDINARY LEAVE WITHOUT PAY
LEAVE NOT DUE

13.

FACILITIES FOR CISF, MR UNIT:-

Ministry of home affaires Govt. of India has approved CISF for protection of Industrial
Security for public sector undertakings. In Mathura Refinery sanctioned strength is 389.
The unit is headed by a Commandant, followed by Assistant Commandant, followed by
inspector then sub inspector further followed by Assistant sub-inspector and then
followers. Their salary and allowances are reimbursed to them as per Govt. norms and
conditions.
ACCOMMODATION:
Family type accommodation and bachelor type accommodation is provided to CISF as
per Govt. norms and conditions.
CLOTHING AND UNIFORM:
The cost of clothing and uniform is also reimbursed to them as per Govt. norms and
conditions
EDUCATION
Cost of the above is also reimbursed as per Govt. norms and conditions. Children
education is provided to them at par IOC employees in Kendriya Vidyalaya.
MEDICAL:
At par with IOC, as per Central Govt. norms.
TRANSPORT:
13 No. Vehicles have been provided to them for transportation of CISF personnel on their
duty points. Their shifts starts one hour before IOC shifts timings. The list of vehicle
provided to CISF is as under.

1 Ambassador car for commandant.

2 Gypsy for Assistant Commandant.

1 Jeep for Mobile Patrolling.

87

1 Minibus for transportation of Force.

1 Minibus for transportation of Material.

7 Motor Cycles.

37 No Bicycles.
Round the clock they are on alert. ED/DGM (H.R) reviews daily security
situation

14. INSURANCE SCHEMES, GRATUITY, PROVIDENT FUND

OTHER BENEFITS

INDIAN OIL EMPLOYEES WELFARE COOPERATIVE

&

SCHEME

An employee who is confirmed or has completed 1 year of service in the corporation,

may become a member under this scheme. He is required to pay an entrance fee of Rs. 1/and should pay for one share of Rs. 10/-, which is refundable on cessation of effective
membership. July 1988, the rate of contribution is Rs. 10/- p.m. In the event of death of
an employee while in service, the society shall pay to the legal family member of that
employee, a sum of Rs. 500/- p.m. for a period of 5 years.
SCHEME OF SELF INSURANCE
Upon an employee suffering death or permanent total disability due to an accident arising
out of and in the course of employment, a compensation equivalent to 60 months pay
subject to a minimum of Rs. 90,000/- is payable to the workmen under the Workmens
Compensation Act,1923.

GROUP SAVING LINKED INSURANCE SCHEME (GSLIS)

A Group Saving Linked Insurance Scheme under the aegis of lic, which provides for
twin benefit of risk covering and savings, is in operation. Initially the scheme was
optional for officers and workmen on roll as on 20.07.86 respectively where after
compulsory for all new entrant employees. The amount of monthly contribution & the
benefits under the scheme are admissible to the retired employees, his/her dependent
spouse and dependent parents. The reimbursement ceiling limits for consultation fee,
room charges, charges for various tests/investigations etc. are applicable from time to
time under the Medical Rules to a serving employee of similar rank.

88

GRATUITY & COMPASSIONATE GRATUITY

The provisions of the said Act cover employees under the payment of Gratuity Act, 1972.
Other Employees are entitled to payment of gratuity under the provision of the
companys Gratuity scheme, as per following details.
QUANTUM OF GRATUITY
Gratuity is paid @15/26 of the monthly emoluments for each completed year of service
or part thereof in excess of 6 months subject to maximum of 16.5 times of the monthly
emoluments of Rs. 100000/- whichever is less, provided the service rendered in the
corporation os 5 years or more.
In case of death, Gratuity is paid as per normal provision or as Worked below, whichever
is more:

(a) During 1 year of service:- Gratuity equal to 2 months

emoluments
(b) After 1 year before 5 years of service:- Gratuity
equivalent to 6 months emoluments
(c) After completion of 5 years but before 20 years of
service:- Gratuity equal to 12 months emoluments
(d) Service of 20 years or more:- Half a months emoluments
for completed half year of qualifying service subject to a
maximum of 33 times the emoluments provided the
amount of gratuity shall in no case exceed 1 lakh rupees .

CONTINGENCY OTHER THAN DEATH IS AS UNDER:

Minimum Qualifying Service for being entitled to Gratuity in various contingencies.

89

COMPASSIONATE GRATUITY
In addition to normal Gratuity, Compassionate gratuity may be granted by the competent
authority to the family of deceased employee when he is satisfied that the death of the
employee has left his family in strained circumstances. The rate of this gratuity is half
months pay for each of service, subject to maximum of 12 months & minimum of 10
months pay. The formula of 15/26 for calculating half months pay doesnot apply in
compassionate gratuity. The benefit is not admissible in cases where family has been
given benefits under the Super Annuating Benefit Fund Scheme annexed to SABF or
employment of the spouse/ward on compassionate groups under any scheme.

PROVIDENT FUND
The eligible employee is required to contribute at the rate of 10% of their basic pay and
the company pays DA & matching contribution. Interest is payable on the accumulation
at the rate prescribed from time to time. At present the rate of interest is 12%. Member
employees are allowed refundable & non-refundable loans in certain given contingencies.
PF accumulation standing to the credit of the member up to a maximum limit of 90% of
such accumulations as on the date of making the request is permissible incase of member
retiring from the service of the corporation on Super Annuating within next 12 calender
months or after completion of 54 years of age, whichever is later.

OTHER BENEFITS

Membership of Professional Bodies.

Childrens Educational Assistance Scheme.
Incentive Scheme for acquiring higher Education.

90

 Scheme for Provision of Furniture/Household items.

QUESTIONNAIRE:(A study of welfare Facilities for the Employees in IOCL, Mathura)

Personal Profile:
NAME:AGE:NATURE OF JOB:DESIGNATION:You are requested to give your opinion on each question on a 5 point basis, by encircling
your option.
A- Extremely Dissatisfied
B- Somewhat Dissatisfied
C- Cant Say
D- Semi-Satisfied
E- Fully Satisfied

1. CANTEEN

QUALITY OF FOOD
DRINKING WATER FACILITIES
DISTRIBUTION OF COUPONS
CATERING SERVICES
TIME SCHEDULE OF SERVICES
VARIETY OF FOOD

A
A
A
A
A
A

B
B
B
B
B
B

C
C
C
C
C
C

D
D
D
D
D
D

E
E
E
E
E
E

2. MEDICAL FACILITIES RENDERED AT MATHURA REFINERY

AVAILABILITY OF SPECIALISTS
NO. OF QUALIFIED DOCTORS
AVAILABILITY OF MEDICINE
OPD
INDOOR ACTIVITIES
HOUSE KEEPING HOSPITALS

A B
A B
A B
A B
A B
A B

C
C
C
C
C
C

D
D
D
D
D
D

E
E
E
E
E
E

3. RESIDENTIAL ACCOMODATION

91

MAINTAINENCE OF QUARTERS
RATE OF ELECTRICITY, WATER & RENT
LOCATION AVAILABLE IN QUARTERS
GRADE BASIS ALLOTMENT OF QUARTERS

A B C D E
A B C D E
A B C D E
A B C D E

4. RECREATION
RECREATION FACILITY AT EMPLOYEES CLUB
INDOOR & OUTDOOR GAMES
CULTURAL PROGRAMMES
5. TRANSPORT

CONDITION OF BUSES
NO. OF BUSES
SCHEDULE & ROUTE

A
A
A

B
B
B

C
C
C

D
D
D

E
E
E

A
A
A

B
B
B

C
C
C

D
D
D

E
E
E

6. ARE YOU SATISFIED WITH THE EDUCATION PROVIDED TO THE EMPLOYEES

CHILDREN IN TOWNSHIP?
A B C D E

7. ARE YOU SATISFIED WITH THE L.T.C. FACILITY PROVIDED BY IOCL?

A B C

8. ARE YOU SATISFIED WITH THE HOBBY CLASSES PROVIDED TO THE LADIES
& CHILDREN DURING THE SUMMER VACATIONS?
A B C D E
9. CONVEYANCE
CONVEYANCE ADVANCE & ALLOWANCE

10. ARE YOU SATISFIED WITH THE FURNITURE LOAN OR FURNITURE HIRE?
A B C D

11. WORKING CONDITIONS PROVIDED TO YOU AT IOCL

OFFICE ACCOMODATION
CHECK & CHANGE ROOM
SUPPORT/GUIDANCE FROM SENIORS
OFFICE EQUIPMENTS & TOOLS
WORKING ATMOSPHERE

E
E
E
E
E

A
A
A
A
A

B
B
B
B
B

C D
C D
C D
C D
C D

12. ARE YOU SATISFIED WITH YOUR JOB PERFORMANCE?

92

13. ARE YOU SATISFIED WITH THE MONTHLY REMUNERATION YOU GET IN
IOCL?
A B C D

14. ARE YOU SATISFIED WITH THE IMPLIMENTATION OF LATEST TECHNOLOGY

ADOPTED BY THE IOCL?
A B C D E
15. ARE YOU SATISFIED WITH THE I.O.C. CULTURE?
A

1.CANTEEN
CHART
(taking mean)

OPTIONS
FULLY SATISFIED
SEMI SATISFIED
CAN,T SAY
SOMEWHAT
DISSATISFIED
EXTREMELY
DISSATISFIED
TOTAL

NO. OF OFFICERS(MEAN)
16.5
18.33
4.33
6.66
4.16

93

1.CANTEEN
a. QUALITY OF FOOD

OPTIONS
FULLY SATISFIED
SEMI SATISFIED
CAN,T SAY
SOME WHAT
DISSATISFIED
EXTREMILY
DISSATISFIED
TOTAL

NO. OF
OFFICERS
15
25
2
5
3
50

94

b. DRINKING WATER FACILITIES

OPTIONS
FULLY SATISFIED
SEMI SATISFIED
CAN,T SAY
SOME WHAT DISSATISFIED
EXTREMILY DISSATISFIED
TOTAL

NO. OF OFFICERS
20
10
3
10
7
50

95

c.DISTRIBUTION OF COUPONS
OPTIONS
FULLY SATISFIED
SEMI SATISFIED
CAN,T SAY
SOME WHAT DISSATISFIED
EXTREMILY DISSATISFIED
TOTAL

NO. OF OFFICERS
30
7
5
5
3
50

96

d. CATERING SERVICES
OPTIONS
FULLY SATISFIED
SEMI SATISFIED
CAN,T SAY
SOME WHAT
DISSATISFIED
EXTREMILY
DISSATISFIED
TOTAL

NO. OF OFFICERS
10
25
5
8
2
50

97

e. TIME SCHEDULE OF SERVICES

OPTIONS
FULLY SATISFIED
SEMI SATISFIED
CAN,T SAY
SOME WHAT DISSATISFIED
EXTREMILY DISSATISFIED
TOTAL

NO. OF OFFICERS
14
18
8
6
4
50

98

f. VARIETY OF FOOD
OPTIONS
FULLY SATISFIED
SEMI SATISFIED
CAN,T SAY
SOME WHAT
DISSATISFIED
EXTREMILY
DISSATISFIED
TOTAL

NO. OF OFFICERS
10
25
3
6
6
50

99

2. MEDICAL FACILITIES RENDERED AT MATHURA REFINERY

OPTIONS
FULLY SATISFIED
SEMI SATISFIED
CAN,T SAY
SOME WHAT
DISSATISFIED
EXTREMILY
DISSATISFIED
TOTAL

NO. OF OFFICERS(mean)
9.67
18.33
12
7.67
2.33
50

100

3. RESIDENTIAL ACCOMODATION

OPTIONS
FULLY SATISFIED
SEMI SATISFIED
CAN,T SAY
SOME WHAT DISSATISFIED
EXTREMILY DISSATISFIED
TOTAL

NO. OF OFFICERS
(mean)
9.67
18.33
12.00
7.67
2.33
50

101

4. RECREATION

OPTIONS
FULLY SATISFIED
SEMI SATISFIED
CAN,T SAY
SOME WHAT DISSATISFIED
EXTREMILY DISSATISFIED
TOTAL

NO. OF
OFFICERS
(mean)
18.33
21
4
3.64
3
50

102

5. TRANSPORT

OPTIONS
FULLY SATISFIED
SEMI SATISFIED
CAN,T SAY
SOME WHAT DISSATISFIED
EXTREMILY DISSATISFIED
TOTAL

NO.OF OFFICERS
(mean)
14
27.67
5.33
2
1
50

103

6.EDUCATION

OPTIONS
FULLY SATISFIED
SEMI SATISFIED
CAN,T SAY
SOME WHAT DISSATISFIED
EXTREMILY DISSATISFIED
TOTAL

NO.OF
OFFICERS
(mean)
25
20
3
1
1
50

104

7.LTC

OPTIONS
FULLY SATISFIED
SEMI SATISFIED
CAN,T SAY
SOME WHAT
DISSATISFIED
EXTREMILY DISSATISFIED
TOTAL

NO.OF
OFFICERS
(mean)
30
15
1
3
1
50

105

8. HOBBY CLASSES

OPTIONS
FULLY SATISFIED
SEMI SATISFIED
CAN,T SAY
SOME WHAT DISSATISFIED
EXTREMILY DISSATISFIED
TOTAL

NO.OF
OFFICERS
(mean)
10
8
15
15
2
50

106

9. CONVEYANCE

OPTIONS
FULLY SATISFIED
SEMI SATISFIED
CAN,T SAY
SOME WHAT
DISSATISFIED
EXTREMILY DISSATISFIED
TOTAL

NO.OF
OFFICERS
(mean)
20
25
0
5
0
50

107

10. FURNITURE LOAN

OPTIONS
FULLY SATISFIED
SEMI SATISFIED
CAN,T SAY
SOME WHAT
DISSATISFIED
EXTREMILY
DISSATISFIED
TOTAL

NO.OF
OFFICERS(mean)
15
30
3
2
0
50

108

11. WORKING CONDITIONS

OPTIONS
FULLY SATISFIED
SEMI SATISFIED
CAN,T SAY
SOME WHAT
DISSATISFIED
EXTREMILY
DISSATISFIED
TOTAL

NO.OF OFFICERS(mean)
16.2
15.8
10.6
5
2.4
50

109

12. JOB

OPTIONS
FULLY SATISFIED
SEMI SATISFIED
CAN,T SAY
SOME WHAT DISSATISFIED
EXTREMILY DISSATISFIED
TOTAL

NO.OF
OFFICERS(mean)
10
30
4
3
3
50

110

13. MONTHLY REMUNERATION

OPTIONS
FULLY SATISFIED
SEMI SATISFIED
CAN,T SAY
SOME WHAT DISSATISFIED
EXTREMILY DISSATISFIED
TOTAL

NO.OF OFFICERS(mean)
28
10
4
4
4
50

111

14. LATEST TECHNOLOGY

OPTIONS
FULLY SATISFIED
SEMI SATISFIED
CAN,T SAY
SOME WHAT DISSATISFIED
EXTREMILY DISSATISFIED
TOTAL

NO.OF OFFICERS(mean)
12
34
0
4
0
50

112

15. IOC CULTURE

OPTIONS
FULLY SATISFIED
SEMI SATISFIED
CAN,T SAY
SOME WHAT DISSATISFIED
EXTREMILY DISSATISFIED
TOTAL

NO.OF
OFFICERS
(mean)
26
10
4
6
4
50

113

LIMITATIONS OF STUDY

All the employees were extremely helpful. But then also there were certain limitations in
the study. They are as follows: -

TIME CONSTRAINT: -

Although the HR officers were willing to help the trainees as much as possible but in
spite of that they could not devote much of their office time to us regularly, because
of their own duties and responsibilities for the company.

CONFIDENTIALITY: -

Confidentiality regarding cooperation policies was also a hindrance in the study.

LIMITED AREA: -

Some of the welfare measures were applicable only inside the battery area .Eg. Safety
Shoes, Boiler Suits, Helmets etc.

UNCOVERING:-

To make Questionnaire of manageable size, some of the inputs related to welfare

measures could not be dealt upon.

114

FINDINGS
During the research done by me on this topic I asked the employees about the welfare
facilities they are provided by IOCL and found that most of them are satisfied by the
welfare facilities provided by IOCL but very few employees found eager for more
facilities. My findings are:-

CANTEEN:In this most of the employees are satisfied but there are some employees who are of
the openion for modernasation of canteen & its infrastructure for further improvement
in catering services , quality and coocking of food. (like roti maker machine etc)

MEDICAL:In this facility, most of the employees are satisfied but some are dissatisfied regarding
non-availability of medicines sometimes, in the Mathura Refinery Hospital.

RESIDENTIAL FACILITIES:In this employees are satisfied with the rate of electricity & water, but in some
facilities like maintenance of Quarters, they need some improvement.

RECREATIONAL FACILITIES:In this some employees are satisfied like in indoor facilities and cultural games &
programmes

TRANSPORT:In this most of the employees are semi-satisfied . They want some more improvement
in number and schedule of buses.

EDUCATION:In this we can say that facilities provided for employees children, according to them,
are satisfactory, but still some employees are there who want some more facilities to
be added like internet facilities and provision for books.

LTC:115

In this most of the employees are satisfied.

HOBBY CLASSES:Most of the people cant say about this.

CONVEYANCE:Many employees are satisfied with this facility.

FURNITURE LOAN AND ADVANCE:Employees are semi-satisfied.

WORKING CONDITIONS:Most of the employees can,t say about this & some are semi-satisfied by the office
equipments, tools and check and change room.

IOC CULTURE:In this most of the employees are satisfied.

MONTHLY REMUNERATION:Most of the employees are satisfied with this facility also.

LATEST TECHNOLOGY:In this most of the employees are semi satisfied because of not using the advanced
technologies and also lack of training in the same, as felt by them.

116

RECOMMENDATIONS AND SUGESSTION

There is requirement of some changes, for the betterment of welfare facilities which I
would like to suggest and they are as follows:--

CANTEEN:There is Scope for improvement in the infrastructure facilities in canteen by installing

mordern gadgetries like automatic roti maker, eco-friendly packing material time etc.

MEDICAL:Availability of medicine in the MR hospital may be ensured. Some more visting

consultants may be engaged of different specialties which are presently not available.

RESIDENTIAL FACILITIES:In this employees are satisfied with the rate of electricity & water, but in some
facilities like maintenance of Quarters, they need some improvement.

TRANSPORT:In this most of the employees are satisfied. They want some more improvement
particularly for school children and shopping trips for employee and their wards

EDUCATION:Some improvement can be done in this field like provision of internet facilities and
more books in the library.

WORKING CONDITIONS:There is scope for improvement in check & change room, office equipments etc

LATEST TECHNOLOGY:In this, some emphasis must be given on advanced technology and to make
employees familiar with it.

117

CONCLUSION

On the basis of survey conducted In IOCL, Mathura

Refinery, entitled on employees welfare, we
conclude that:-Mathura Refinery is providing good welfare
facilities for the employees but some of the
employee who are still shown there dissatisfaction
may be counseled and their grievances must be
redressed to achieve 100% satisfaction level.
So it is concluded that MR is providing most of the
Welfare facilities to its employees in a satisfactory
manner, which helps in motivating the employees
and getting good work done by the employees.

118

REFERENCES

Mr. S.K. Mahata-CM (A&W)

Mr. Vijay Mohan- CTRM

Mr. R.K. Mehta, Senior Manager

Mr. Dalip Singh, Offcier-Training

Mr.U.K.Tandon, Manager (A&W)

Mr. Triloki Nath Tangar, SO (A&W)

Mr. V.S. Rawat, SO (A&W)

Mr. Vikas Garg , DM (ER)

Mr. Harcharan, Officer (A&W)

Mr. V.D. Gautam, Manager (H&A)

Mr. Rohit Khanna, Officer (ER)

Mr. Anshuman Bhattacharya, DM (ER)

Mr. S.S. Saini, SO (A&W)

119

Mr. K.B.S.Nair, Manager (A&W)

HR Training Coordinator:-

Mr.Pradeep Mishra, Officer (A&W)

BOOKS REFERRED:
Human Resource Management.

(By L.M. Prasad)

Human resource Management. & Personal Management.

(By Ashwathapa)

APPENDICES
QUESTIONNAIRE:(A study of welfare Facilities for the Employees in IOCL, Mathura)

Personal Profile:
NAME:AGE:NATURE OF JOB:DESIGNATION:You are requested to give your opinion on each question on a 5 point basis, by encircling
your option.
F- Extremely Dissatisfied
G- Somewhat Dissatisfied
H- Cant Say
I- Semi-Satisfied
J- Fully Satisfied

1. CANTEEN

QUALITY OF FOOD
DRINKING WATER FACILITIES
DISTRIBUTION OF COUPONS
CATERING SERVICES
TIME SCHEDULE OF SERVICES
VARIETY OF FOOD

A
A
A
A
A
A

B
B
B
B
B
B

C
C
C
C
C
C

D
D
D
D
D
D

E
E
E
E
E
E

2. MEDICAL FACILITIES RENDERED AT MATHURA REFINERY

AVAILABILITY OF SPECIALISTS
NO. OF QUALIFIED DOCTORS
AVAILABILITY OF MEDICINE

A
A
A

B
B
B

C
C
C

D
D
D

E
E
E

120

OPD
INDOOR ACTIVITIES
HOUSE KEEPING HOSPITALS

A
A
A

B
B
B

C
C
C

D
D
D

E
E
E

3. RESIDENTIAL ACCOMODATION

MAINTAINENCE OF QUARTERS
RATE OF ELECTRICITY, WATER & RENT
LOCATION AVAILABLE IN QUARTERS
GRADE BASIS ALLOTMENT OF QUARTERS

A B C D E
A B C D E
A B C D E
A B C D E

4. RECREATION
RECREATION FACILITY AT EMPLOYEES CLUB
INDOOR & OUTDOOR GAMES
CULTURAL PROGRAMMES
5. TRANSPORT

CONDITION OF BUSES
NO. OF BUSES
SCHEDULE & ROUTE

A
A
A

B
B
B

C
C
C

D
D
D

E
E
E

A
A
A

B
B
B

C
C
C

D
D
D

E
E
E

6. ARE YOU SATISFIED WITH THE EDUCATION PROVIDED TO THE EMPLOYEES

CHILDREN IN TOWNSHIP?
A B C D E

7. ARE YOU SATISFIED WITH THE L.T.C. FACILITY PROVIDED BY IOCL?

A B C

8. ARE YOU SATISFIED WITH THE HOBBY CLASSES PROVIDED TO THE LADIES
& CHILDREN DURING THE SUMMER VACATIONS?
A B C D E
9. CONVEYANCE
CONVEYANCE ADVANCE & ALLOWANCE

10. ARE YOU SATISFIED WITH THE FURNITURE LOAN OR FURNITURE HIRE?
A B C D

11. WORKING CONDITIONS PROVIDED TO YOU AT IOCL

OFFICE ACCOMODATION
CHECK & CHANGE ROOM
SUPPORT/GUIDANCE FROM SENIORS

E
E
E

A
A
A

B
B
B

C D
C D
C D

121

OFFICE EQUIPMENTS & TOOLS

WORKING ATMOSPHERE

A
A

B
B

C
C

D
D

E
E

13. ARE YOU SATISFIED WITH THE MONTHLY REMUNERATION YOU GET IN
IOCL?
A B C D

12. ARE YOU SATISFIED WITH YOUR JOB PERFORMANCE?

14. ARE YOU SATISFIED WITH THE IMPLIMENTATION OF LATEST TECHNOLOGY

ADOPTED BY THE IOCL?
A B C D E
15. ARE YOU SATISFIED WITH THE I.O.C. CULTURE?
A

122

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