114 Noble Forest Drive

Norcross, Ga 30092
678.557.4233
BrownL287@yahoo.com

Lawrence Brown
To find an engaging full-time position that will provide a means to utilize my SQL knowledge to create
Objective
customer-value and support in a team environment.

Oracle 9i & 10g, SQL, Oracle SQL Developer, Excellent Collaborative Skills, Customer Service Focus
Summary of
Skills
November 2008 – Present AON eSolutions Marietta, GA
Experience Support Analyst
Fulfill ad-hoc data manipulation requests and tailor proprietary software to specific needs
Utilized Oracle SQL Developer to troubleshoot software issues
Developed and implement workaround solutions in response to immediate end-user needs
using SQL on an Oracle 10g database
Communicated with functional unit leaders on system stability and status
Worked in an Oracle 10g RAC environment using both SQL and PL/SQL to troubleshoot.
Tailored SalesForce.com to meet end-user needs.
.

November 2007 – June 2008 MED Assets Alpharetta, GA

Application Support Analyst
• Create and modify SQL scripts/queries and execute stored procedures to generate reports, analyze,
troubleshoot and resolve application and data issues; perform updates to tables to resolve
application related issues for existing clients.
• Grant, reset passwords and revoke users access; manage user profiles accessing application
modules.
• Assists in the migration of client facilities transitioning from the organizations legacy application to
a .NET application (SQL back-end).
• Manage the scheduling of data loads to perform data reconciliation for clients and resolve
reconciliation issues.

Feb. 2006 – June 2007 Consumer Source, Haas Publications, Inc. Norcross, GA
Application Support Analyst
• Provided application support for standalone and web-based billing applications in a client server
environment for internal clients.
• Created daily and monthly reports using ad hoc/ canned queries and stored procedures in order to
depict a markets financial status.
• Performed table updates to reflect market rate changes by working closely with the Marketing
department to support their goals for print and internet rates and services.
• Served as the primary liaison between the Information Technology, Accounting and Finance
departments to ensure the accuracy and integrity of data to produce financial reports.

October 2005 – February 2006 TEKSYSTEMS (Consumer Source) Atlanta, GA

Application Support Analyst
• Provided application support for standalone and web-based billing applications in a client server
environment for internal clients.
• Created daily and monthly reports using ad hoc/ canned queries and stored procedures in order to
depict a markets financial status.
• Performed table updates to reflect market rate changes by working closely with the Marketing
department to support their goals for print and internet rates and services.
• Served as the primary liaison between the Information Technology, Accounting and Finance
 114 Noble Forest Drive
Norcross, Ga 30092
678.557.4233
BrownL287@yahoo.com

Lawrence Brown
departments to ensure the accuracy and integrity of data to produce financial reports.

January 2004 - August 2005 Sun Trust Bank (Comsys) Atlanta, GA

Application Support Specialist
• Responsible for the implementation and project workflow in cleaning up of the financial
application with an Oracle back-end (Oracle 9G) for the Credit Risk Management Division.
• Implemented and assisted in the manual testing procedures for the new Prism database. Developed
test cases and scripts to pilot test the new financial application.
• Interfaced with external clients on the transition process and training of the new application.
• Supported production support team by assisting in application of patches, change control and
coordination of system availability.

January 2002 - May 2003 American International Group, Inc. Alpharetta, GA

Product and Quality Support Analyst
• Served as the primary liaison between the Development, Quality Assurance, Customer Services
and Technical Support departments supporting proprietary and 3rd party software installations
• Coordinated application testing and scheduled product rollout to client sites.
• Provided recommendation as needed for product enhancements.
• Subject matter expert for the system and reviewing requirements documentation to ensure they are
accurate and comprehensive.

January 2000 – April 2002 Advance Solutions Inc. Conyers, GA

System Implementation Specialist
• Responsibility for the implementation of the document management product for clients in the
northeast; Traveled extensively to client sites throughout the northeast.
• Served as a single point of contact to customers with complete ownership and accountability for
product installations and system related issues...
• Worked closely with third party vendors, procurement, sales and operations teams to create
solutions for the customer’s needs.
• Responsible for tier one and two troubleshooting to ensure 100% customer satisfaction.
• Coordinated hardware and software installations and training of clients off-site.

November 1996 - January 2000 American International Group, Inc Alpharetta, GA

• Successfully managed and coordinated help desk activities to support a 24/7 hour operation by
implementing training programs and providing client support to ensure exceptional customer
service.
• Developed, Implemented service level agreements.
• Set expectations for staff members in order to meet and exceed customer expectations and
organizations objectives.
• Monitored ACD system to ensure quality service to clients and timely resolutions
• Created team building workshops
• Evaluated staff performance and performed annual performance reviews. \\
 114 Noble Forest Drive
Norcross, Ga 30092
678.557.4233
BrownL287@yahoo.com

Lawrence Brown
Educat Independent Study - OCA, Oracle Certified Associate Anticipated Date: June 2010
ion New York University, New York, NY
Diploma: Computer Technology June 1987

Metropolitan Institute of Network Technology Jersey City, New Jersey January 1998
Certificate: Network Technology