JBB Onhs Chs Assessment Tools

Evidence Plan
Install Computer System and Network
The evidence must show that the trainee can(critical

aspects of competency
Written Test
Ways in which evidence will be collected:

[tick the column]
Installs computer systems and networks in

accordance with requirements, without damage or
distortion to the surrounding environment or
services *
Tests the installed computer systems and network
to determine whether it conforms to clients
requirements *
Conducts final inspections to ensure the installed
devices / systems conforms to clients requirements
*
Installation is planned and prepared to ensure
OH&S policies and procedures are followed, the
work is appropriately sequenced in accordance with
requirements
Has Appropriate personnel consulted to ensure

the work is coordinated effectively with others
involved on the work site
Devices / systems are obtained in accordance with

established procedures and to comply with
requirements
Location in which devices / systems are to be

installed is determined from job requirements
Materials necessary to complete the work are

obtained in accordance with established procedures
and checked against job requirements
Tools, equipment and testing devices needed to

carry out the installation work are obtained in
accordance with established procedures and
checked for correct operation and safety
Date Developed:
Computer Hardware
Servicing
NC II
April 1, 2013
Document No.
Issued by:
Developed by:
Julius B. Baldelovar
Portfolio
Unit of competency:
COMPUTER HARDWARE SERVICING NC II
Demonstration &
Questioning
Competency standard:
Revision # 0
Page 1 of
15
Preparatory work is checked to ensure no

unnecessary damage has occurred and complies
with requirements
OH&S policies and procedures for installing

devices/systems are followed
Devices / systems are installed in accordance with

requirements, without damage or distortion to the
surrounding environment or services
Variation to devices / systems installation is carried

out in accordance to customer/client requirements
Devices / systems are terminated and connected in

accordance with requirements
Unplanned events or conditions are responded to in

accordance with established procedures
Approval is obtained in accordance with established

procedures from appropriate personnel before any
contingencies are implemented
On-going checks of the quality of the work are
undertaken in accordance with established
procedures
Circuits and systems are checked as being isolated

where necessary using specified testing
procedures
Parts or connections of the installation or service

that are removed in order to conduct the test are
stored to protect against loss or damage and in
Final inspections are undertaken to ensure the

installed devices / systems conforms to
requirements
Documentation in relation to the test is forwarded to
appropriate
personnel
and/or
authority
in
Did the trainees demonstration was:

Satisfactory
Not Satisfactory
NOTE: *Critical aspects of competency

Date Developed:
Computer Hardware
Servicing
NC II
April 1, 2013
Document No.
Issued by:
Developed by:
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Page 2 of
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DEMONSTRATION CHECKLIST
Students name:
JOHN M. CRUZ
Assessor name:
JULIUS B. BALDELOVAR
Competency
Assessment:
Install Computer System and

Network
Qualification:
CHS NC II
Date of assessment:
AUGUST 1, 2014
Time of assessment:
8:00AM - 10:00 AM
Instructions for demonstration

Given the necessary tools and materials ; the trainees must be able to
Install Computer System and Network (2) hours:
Materials/Tools and Equipment
a. Protective eyewear
b. Digital multi-meter
c. Wire stripper with bolt cutter
d. Pliers (assorted)
e. Screw drivers (assorted)
f. Soldering iron
g. Desoldering tool
h. Allen wrench (0.05 0.25 inch)
i. Flashlight
j. IC insertion/extraction tool
k. Mirror (inspection)
l. RS 232 pin insertion/extraction tool
m. Sharp pointed tweezers
n. Antistatic wrist wrap
o. LAN Tester
p. Crimping tools
Date Developed:
Computer Hardware
Servicing
NC II
April 1, 2013
Document No.
Issued by:
Developed by:
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15
OBSERVATION
to show if evidence
is demonstrated
During the demonstration of skills, did the

student:
Installed the computer systems and networks in

accordance with requirements, without damage
or distortion to the surrounding environment or
services
Tested the installed computer systems and
network to determine whether it conforms to
clients requirements
Conducted final inspections to ensure the
installed devices / systems conforms to clients
requirements
The students demonstration was:
Satisfactory
No
N/A
Not Satisfactory
Date Developed:
Computer Hardware
Servicing
NC II
Yes
April 1, 2013
Document No.
Issued by:
Developed by:
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Instruction for Demonstration

Specific Instruction for the Candidate
Qualification
Computer Hardware Servicing NC II
Unit of Competency
Install Computer System and Network
General Instruction:
Given the necessary tools, materials and equipment, you are
required to carry out Install Computer system and network
adhering safety procedure and computer ergonomics. Carry out all
the procedures within 3 hours.
Specific Instruction:
1. Using the necessary tools, materials, equipment and facility
provided, you are required to perform tasks in accordance with the
set performance criteria in the Evidence Plan.
2. Check the materials and equipment provided to you before starting
the demonstration.
3. The assessment shall be based on the Unit of Competency in the
Training Regulations. Evidences shall be gathered through
Demonstration and Oral Questioning.
4. At the end of the assessment, the assessor shall give you feedback
on the result of the assessment. The feedback shall indicate
whether you are:
a. Competent
b.Not yet Competent
Date Developed:
Computer Hardware
Servicing
NC II
April 1, 2013
Document No.
Issued by:
Developed by:
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15
QUESTIONING TOOL
Satisfactory
response
Questions to probe the candidates underpinning knowledge

Extension/Reflection Questions
Yes
No
1. What is the importance of Service Manual?
2. How can you determine defects and faults?
1. It is important to use PPE? Why?
2. Do you know the effects of ESD?
3. Why Have Presence of Mind is very important in maintaining and

repairing of unit/product?
1. What will you do if you encounter a no display problem after you

finish assembling a computer system?
2. What will you do if you cannot connect with other computer in your
network?
3. What will you do if encounter audio error codes?
Job Role/Environment Questions
1. What will be the effect if you do not follow the trainers instructions?
2. What will be the effect in your environment if you install computer

system which is not in accordance with clients specifications and
requirements?
3. What will you do if your co-trainee disturbs you while you are
assembling computer system?
Rules and Regulations
1. How did you dispose your waste materials?
2. How will you acquire the required equipment, tools and materials?
Safety Questions
Contingency Questions
The candidates underpinning knowledge

was:
Satisfactory
Date Developed:
Computer Hardware
Servicing
NC II
April 1, 2013
Not Satisfactory
Document No.
Issued by:
Developed by:
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Page 6 of
15
POSSIBLE ANSWERS FOR QUESTIONING TOOL

Answers for the probing questions to probe the candidates Satisfactory
response
underpinning knowledge
Extension/Reflection Questions
Yes
No
1. Service manual contains step by step and detailed setup,
placement and assembly of the equipment. Troubleshooting
and other helpful tips.

2. through diagnostic check ups
Safety Questions
1. ESD can cause possible harm and damage to the component
without the knowledge of the user.

2. to avoid possible damage to equipment and injury to the
user
Contingency Questions
1. Turn off unit and perform double checking for possible loose
contact. f error still exist perform diagnostic troubleshooting.

2.check network cables connections for connectivity then check
hardware / software installations.(check for drivers)

3. listen carefully to the audio code and perform troubleshooting
though POST(Power on self-Test)

Job Role/Environment Questions
1. You can cause damage to equipment and safety hazard to
others.
2. immediately report to your trainers or school authorities any
form or incident of bullying for corrective action

Rules and Regulations
1. For computer waste such as ink and cartridges put it to the
proper disposal bins.

2. Approach the laboratory In-charge or trainer in order to get
the necessary tools and materials to be used.

The candidates underpinning
Satisfactory
Not
knowledge was:
Satisfactory
Date Developed:
Computer Hardware
Servicing
NC II
April 1, 2013
Document No.
Issued by:
Developed by:
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TABLE OF SPECIFICATION
Objectives/Content
area/Topics
Safety procedures.
Test Item Distribution

Knowledge
Comprehension
Application
Total
number
of items
# of
items/
% of test
16%
Basic terms, concepts,

functions and
characteristics of PC
hardware components.
Structure of operating
systems
Familiarization with the

various computer
systems components
and peripherals
20%
5
20%
5
3
20%
6
System configuration/
settings of computer
systems and devices.
TOTAL
Date Developed:
Computer Hardware
Servicing
NC II
April 1, 2013
25
Document No.
Issued by:
Developed by:
24%
Revision # 0
100%
Page 8 of
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INSTALL COMPUTER SYSTEMS AND NETWORKS

INSTRUCTIONS TO CANDIDATES
1.
You have one (1) hour to complete this test.
2.
This is a Multiple Choice Test with 25 questions. Answer ALL Questions

and shade your answers using a pencil in the answer sheet provided.
3.
Write your examination number code in every answer sheets that you
submit.
4.
Do not write on the question paper.
5.
Return the question paper to the proctor at the end of the 1 hour test.
SECTION A: MULTIPLE CHOICE QUESTIONS

Instructions: Choose the correct or the best answer and WRITE the
letter that corresponds to your choice on the answer sheet provided.
1.
2.
3.
The following are samples of input devices except:

(A)
Mouse
(B)
Keyboard
(C)
RAM **
(D)
Microphone
What is known as the brain of the computer?

(A)
CPU **
(B)
RAM
(C)
ROM
(D)
ZIP Drive
Which of the following devices will not connect to a port on the back
of a typical system unit?
(A)
Mouse
(B)
Keyboard
Date Developed:
Computer Hardware
Servicing
NC II
April 1, 2013
Document No.
Issued by:
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4.
5.
6.
7.
9.
(C)
Hard Drive **
(D)
Monitor
Which of the following is not a type of port normally associated with

a mouse?
(A)
USB
(B)
Parallel **
(C)
Serial
(D)
PS/2
What is the generic term for any connector on the back of a PCs
system unit?
(A)
Socket
(B)
Port **
(C)
System
(D)
Power
What category of UTP cabling is used in the vast majority of

networks today?
(A)
CAT 1
(B)
CAT 3
(C)
CAT 5 **
(D)
CAT 7
How many pins does a serial port have?

(A)
9 **
(B)
15
(C)
20
(D)
36
The term personal computer is a registered trademark of what

company?
(A)
Dell
(B)
Microsoft
(C)
Apple
(D)
IBM **
Marcus purchased a new sound card for his system. His friend
Jenny cautioned him to hold the card only along the edge, but Bill
said he should hold the card by the gold parts on the bottom so he
wouldnt mess up the chips on the card. Who is right?
Date Developed:
Computer Hardware
Servicing
NC II
April 1, 2013
Document No.
Issued by:
Developed by:
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10
10.
11.
12.
13.
14.
(A)
Only Jenny is correct. **
(B)
Only Bill is correct.
(C)
Both Jenny and Bill are correct.
(D)
Neither Jenny nor Bill is correct.
Which external port is usually for printers?

(A)
Serial
(B)
Parallel **
(C)
Game
(D)
Print
Name one thing you must do to make the workplace safe?

(A)
Complain to customers about your workplace
(B)
Tell your employer everything about your workmates
(C)
Hide hazards to protect your friends job
(D)
Use equipment and machines properly
Once you have spotted a hazard you must:

(A)
Report it to your boss
(B)
Leave it as someone else will fix it eventually
(C)
Bring your own toolbox to work and fix it yourself
(D)
None of the above
In the Set-In-Order phase, where should

used daily?
tools be stored that are
(A)
In personal tool boxes where they won't be stolen
(B)
At the point of use
(C)
Where the supervisor can keep an eye on them
(D)
In a company owned locking cabinet
To sustain 5S you must..

(A)
Have a 5S audit checklist for each area
(B)
Have management support
(C)
Perform audits for each area regularly
(D)
Train employees on 5S and expectations
(E)
All of the above
Date Developed:
Computer Hardware
Servicing
NC II
April 1, 2013
Document No.
Issued by:
Developed by:
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15.
16.
17.
18.
19.
In the Set-In-Order phase, where should

used daily?
tools be stored that are
(A)
In personal tool boxes where they won't be stolen
(B)
At the point of use
(C)
Where the supervisor can keep an eye on them
(D)
In a company owned locking cabinet **
A page fault occurs?

(A)
When the page is not in memory **
(B)
When the page is in memory
(C)
When the process enters the block state
(D)
When the process is in the ready state
If a process needs I/O to or from a disk, and if the drive or

controller is busy then :?
(A)
the request will be placed in the queue of pending requests

for that drive**
(B)
the request will not be processed and will be ignored

completely
(C)
the request will be not be placed
(D)
None of these
Whenever a process needs I/O to or from a disk it issues a _______.

(A)
system call to the CPU
(B)
system call to the operating system**
(C)
a special procedure
(D)
All of these
The part of machine level instruction, which tells the central processor
what has to be done, is
20.
(A)
Operation code **
(B)
Address
(C)
Locator
(D)
All of these
What is the CMOS memory used for?

(A)
Keeping the time.
(B)
Storing BIOS settings.**
(C)
Booting the computer.

Date Developed:
Computer Hardware
Servicing
NC II
April 1, 2013
Document No.
Issued by:
Developed by:
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(D)
20.
21.
None of these options is correct.
What happens when the CMOS battery fails?

(A)
All the CMOS configuration information is lost.**
(B)
The computer won't boot.
(C)
The computer is destroyed.
(D)
The motherboard is dead.
If your system does not display the correct key to press to enter the
BIOS setup program on startup, which of the following actions might
work?
22.
(A)
Press the F2 key..**
(B)
Run compmgmt.msc in Windows..
(C)
Press the F8 key..
(D)
Press Ctrl + Alt + Del.
In recent systems, what common feature is used to help prevent

excessive heat from damaging your computer?
23.
(A)
Task Manager
(B)
System Monitor..
(C)
Hardware Monitor **
(D)
Drive Lock
When you start your computer, it performs an important test.What is

this test known as?
24.
(A)
CPU Processing
(B)
POST **
(C)
A CMOS test
(D)
Hard drive test
What are BIOS beep codes used for? (Choose two.)

(A)
A fatal error.**
(B)
A system message
(C)
A serious error.**
(D)
A warning message
Date Developed:
Computer Hardware
Servicing
NC II
April 1, 2013
Document No.
Issued by:
Developed by:
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25.
If you are installing a larger memory module that is listed as

compatible and it is not detected at full capacity, which of the
following is most likely to solve the problem?
(A)
Update the BIOS.**
(B)
Contact the manufacturer of the module.
(C)
Set memory timings manually.
(D)
Run Windows Update.
Date Developed:
Computer Hardware
Servicing
NC II
April 1, 2013
Document No.
Issued by:
Developed by:
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Answer Key
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.
21.
22.
23.
24.
25.
C
A
C
B
B
C
A
D
A
B
D
A
D
E
D
A
A
B
A
B
A
C
B
C
A
Date Developed:
Computer Hardware
Servicing
NC II
April 1, 2013
Document No.
Issued by:
Developed by:
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Performance Test
Specific Instruction for the Candidate:
COMPUTER HARDWARE
Qualification
SERVICING NC II
INSTALL COMPUTER SYSTEMS
Unit of Competency
AND NETWORKS
General Instruction:
Given the necessary materials, tools and equipment, the candidate must be
able to install the computer systems and networks in accordance with
requirements, without damage or distortion to the surrounding environment
or services (2 Hrs).
Specific Instructions:
1. Observe OH&S policies and procedures.
2. Gather instructions and relevant tools, equipment, and materials.
3. Prepare all tools, equipment, software, and materials needed for the
assembly of computer systems and networks.
4. Assemble computer hardware in accordance with the requirements.
5. Inspect the assembled computer system.
6. Install operating system in accordance with the requirements.
7. Check and test computer system.
LIST OF EQUIPMENT, TOOLS AND MATERIALS:
EQUIPMENT:
QTY
1 set
Description
Computer with peripherals
1 set
Computer tables and chair (ergonomic)
1 unit
Uninterruptible Power Supply (UPS)
1 unit
Server
1 unit
Hub / Switch
1 unit
External CD writer
1 unit
Flash disk / Memory stick
1 set
Device drivers , operating system

Date Developed:
Computer Hardware
Servicing
NC II
April 1, 2013
Document No.
Issued by:
Developed by:
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MATERIALS AND SUPPLIES:

5 pcs
10 meters
RJ 45
UTP cable
1 piece
Contact cleaner
1 piece
Whiteboard
TOOLS:
1 set
Personal Protective equipment ( ex. protective eyewear,

anti static wrist wrap)
1 set
Electronic laboratory hand tools (assorted pliers,

assorted screw drivers, soldering iron, desoldering tool)
1 unit
LAN tester
1 unit
Crimping tool
1 set
RS 232 pin exertion/ extraction tool
1 unit
Flashlight
1 unit
Wire stripper
to show if
evidence is
During the demonstration of skills, did the

trainee:
demonstrated
Yes
No
Follow OH&S policies and procedures for planning,

installing devices/systems and appropriately
sequenced the work in accordance with requirements
Consult appropriate personnel to ensure the work is
coordinated effectively with others involved on the
work site
Obtain devices / systems in accordance with
established procedures and to comply with
requirements
Identify the location in which devices / systems are to
be installed based on job requirements
Date Developed:
Computer Hardware
Servicing
NC II
April 1, 2013
Document No.
Issued by:
Developed by:
Revision # 0
Page
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17
Obtain materials necessary to complete the work in

accordance with established procedures and checked
against job requirements
Obtain tools, equipment and testing devices needed to
carry out the installation work in accordance with
established procedures and checked for correct
operation and safety
Check preparatory work to ensure no unnecessary
damage has occurred and complies with requirements
Install devices / systems in accordance with
requirements, without damage or distortion to the
surrounding environment or services
Carry out variation to devices / systems installation
in accordance to customer/client requirements
Terminate and connected devices / systems in
Respond to unplanned events or conditions in
Obtain approval in accordance with established
procedures from appropriate personnel before any
contingencies are implemented
Undertake on-going checks of the quality of the work
in accordance with established procedures
Check circuits and systems as being isolated where
necessary using specified testing procedures
Store parts or connections of the installation or
service that are removed in order to conduct the test
to protect against loss or damage and in accordance
with established procedures
Test devices / systems and/or installation to
determine whether it conforms to requirements
Date Developed:
Computer Hardware
Servicing
NC II
April 1, 2013
Document No.
Issued by:
Developed by:
Revision # 0
Page
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18
The trainees demonstration was:

Satisfactory
Not Satisfactory
Feedback to trainee:
General comments [Strengths / Improvements needed]
Trainers signature:
Date:
Date Developed:
Computer Hardware
Servicing
NC II
April 1, 2013
Document No.
Issued by:
Developed by:
Revision # 0
Page
of 15
19

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Evidence Plan

Install Computer System and Network

The evidence must show that the trainee can(critical

Ways in which evidence will be collected:

Installs computer systems and networks in

Has Appropriate personnel consulted to ensure

Devices / systems are obtained in accordance with

Location in which devices / systems are to be

Materials necessary to complete the work are

Tools, equipment and testing devices needed to

COMPUTER HARDWARE SERVICING NC II

Preparatory work is checked to ensure no

OH&S policies and procedures for installing

Devices / systems are installed in accordance with

Variation to devices / systems installation is carried

Devices / systems are terminated and connected in

Unplanned events or conditions are responded to in

Approval is obtained in accordance with established

Circuits and systems are checked as being isolated

Parts or connections of the installation or service

Final inspections are undertaken to ensure the

Did the trainees demonstration was:

NOTE: *Critical aspects of competency

Install Computer System and

Instructions for demonstration

During the demonstration of skills, did the

Installed the computer systems and networks in

Instruction for Demonstration

Computer Hardware Servicing NC II

Install Computer System and Network

Questions to probe the candidates underpinning knowledge

1. What is the importance of Service Manual?

2. How can you determine defects and faults?

1. It is important to use PPE? Why?

2. Do you know the effects of ESD?

3. Why Have Presence of Mind is very important in maintaining and

1. What will you do if you encounter a no display problem after you

3. What will you do if encounter audio error codes?

Job Role/Environment Questions

2. What will be the effect in your environment if you install computer

Rules and Regulations

1. How did you dispose your waste materials?

The candidates underpinning knowledge

POSSIBLE ANSWERS FOR QUESTIONING TOOL

and other helpful tips.

1. ESD can cause possible harm and damage to the component

without the knowledge of the user.

contact. f error still exist perform diagnostic troubleshooting.

hardware / software installations.(check for drivers)

though POST(Power on self-Test)

form or incident of bullying for corrective action

1. For computer waste such as ink and cartridges put it to the

proper disposal bins.

the necessary tools and materials to be used.

Test Item Distribution

Basic terms, concepts,

Familiarization with the

INSTALL COMPUTER SYSTEMS AND NETWORKS

You have one (1) hour to complete this test.

This is a Multiple Choice Test with 25 questions. Answer ALL Questions

Do not write on the question paper.

SECTION A: MULTIPLE CHOICE QUESTIONS

The following are samples of input devices except: