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APQC.org > Services > Benchmarking

APQC Custom Benchmarking

The cost of not knowing
Good decision making starts with credible data. How do you know where to focus your
improvement initiatives without trustworthy information to back up your decisions?
Businesses run the risk of false starts and misdirected effort by not taking the time to focus on
the facts and measure the current state of their performance. The cost of not knowing can be

reduced or eliminated through effective benchmarking. By using benchmarking to know,

you open the door of opportunity for breakthrough improvement and long-term success. The
majority of APQC custom benchmarking clients use benchmarking as a source of
comparative benchmarks and as part of a larger, long-term improvement approach. As seen in
the graph below, an organization using benchmarking gets a clear picture of how they
compare to industry competitors on a specific metric:

Determine the current state of benchmarking within your organization by taking APQC's
"Where are you now?" benchmarking self-assessment.

What custom benchmarking projects have we done lately?

General Dynamics: Used benchmarking data to identify performance differences and

best practices, facilitating process improvement.

Army PEO: Identified performance metrics of key Army ammunition plant

manufacturing operations based on industry benchmarks to help set targets for a
management scorecard. Army used benchmarking findings to create a management
model to identify industry best practices that can be used to close any potential
performance gaps.

Aerospace Organization: Conducted benchmarking to design two new processes

within the organization based on best practices from a wide-range of industries. The
benchmarking results allowed the organization to build a stronger business case for
investment in critical areas that will result in millions of dollars in savings.

What customized benchmarking options can we offer your organization?

At APQC, we understand that your business is unique. We offer customized reporting and
comparisons based on the information you need and how you need it presented. When you
need more than what Open Standard Benchmarking services can provide, turn to APQCs
Custom Benchmarking Services. This information is developed using APQCs internationally
recognized benchmarking methodology.
Every custom benchmarking engagement is designed to drive actionfrom building a
business case for change to developing the road map required to attain best-in-class
performance. We provide a detailed view of metrics and best practices within a specific
process and for defined peer groups. This information will help you evaluate how your
organization compares with relevant peers and identify best practices that drive improved
performance. Contact us to develop a custom benchmarking solution that fits your
organization.

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Sample custom benchmarking clients:

Johnson & Johnson

Microsoft

Petrobras

Metlife

Capgemini

Abbott Labs

Sample custom benchmarking topics:

Data management

Workforce analytics

Shared services

Records management

Call centers

Systems integration

Thought Leadership
Check out the latest blog postings from our subject matter experts:
When Do You Know a Practice Is Truly Best?
Ensuring Return on Investment for Benchmarking

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