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QIP Process and PDC/SA

group 6

QIP Process
Quality Improvement Process
Making improvements in the activity process
Producing more positive outcomes
Adjusting the process instead of removing

Beneficial Changes of QIP

Increase customer satisfaction
Decreased inefficiency

QIP Principles
1. System = Outcome
2. Different processes = Different Outcomes
3. Assistance of data

QIP Models and Tools

Plan-Do-Study-Act (to be discussed later on)

QIP Models and Tools

Root Cause Analysis (RCA)
- Underlying cause of a problem
- Needs fixing to avoid recurring problems

QIP Models and Tools

- Workplace management

Lean Methodology
Based on the Toyota Production System
Operationalizes workflows and processes
Removing wastes induced by faulty

QIP Models and Tools


Identify Value
Specify Value
Workflow Processes
Push/Pull Activities
Process Delivery

QIP Components

Improvement Inhibitors

Discouraged by failures
High Cost = High Quality
Management delegation
Employee apprehensions


The PDC(S)A Cycle is a systematic series of steps for gaining

valuable learning and knowledge for the continual improvement of a
product or process.

In 1939, Dr. Shewhart believed that quality and product
development follows a cycle not a linear model.

Deming modified the shewhart cycle and added

a 4th step.

Deming Wheel Steps:

1. Design the product.
2. Make the product and test in the production line and in the laboratory.
3. Sell the product.
4. Test the product in service and through market research. Find out what users
think about it and why non-users have not bought it.

PDCA cycle vs. PDSA cycle

Deming circle is a quality control program. It is a plan for
the QC/PDCA circle is for a group of people that work on faults
encountered at the local level

Phases of PDC/SA
Plan: The purpose of this phase is to investigate the current situation, fully
understand the nature of any problem to be solved, and to develop potential
solutions to the problem that will be tested.
1. Identify and prioritize quality improvement opportunities.
2. Develop an AIM statement
3. Describe the current process surrounding the problem in order to understand the process and
identify areas for improvements.
4. Collect data on the current process
5. Identify all possible causes of the problem and determine the root cause.
6 Identify potential improvements to address the root cause, and agree on which one to test.
7. Develop an improvement theory.
8. Develop an action plan indicating what needs to be done, who is responsible, and when it
should be completed.

Phases of PDC/SA
Do: The purpose of this phase is to implement the action plan.
1. Implement the improvement.
2. Collect and document the data.
3. Document problems, unexpected observations, lessons learned and knowledge gained.

Check/Study: This phase involves analyzing the effect of the intervention.

Act: This phase marks the culmination of the planning, testing, and analysis
regarding whether the desired improvement was achieved
1. Adopt
2. Adapt
3. Abandon