Mobile: +91-9715252040

VENKATACHALAM S

Email ID:
ksv2it@gmail.com

Career Objective
To be an astute learner and the best performer in your organization. So that I can build an
innovative Career in your esteemed organization by using my skills and other significant talents.
To work in a challenging environment that provides generous opportunities for learning in the
field of Hardware/Networking.

Experience Summary
Having One year Eight months experience in Desktop Support Engineer.
Handling all types of Computer Hardware and software issues.

Technical Skills
Troubleshooting and installing the Desktop, Laptops and Network.
Windows server and desktop operating System.(ADs,DHCP, Group policy)
All types of Software installing and troubleshooting.
Helpdesk Process and managing Tickets From Users.

Employment History

Desktop support L2 Engineer

Care IT Solution deputed in

Wipro InfoTech Ltd

Nov 2014 to till date

Desktop support L2 Engineer

Crown Solution Ltd deputed in

Wipro InfoTech Ltd

Aug 2014 to Oct 2014

Trainee System Engineer

Tricom InfoTech Solutions Pvt Ltd

Sep 2013 to May 2014

Roles and Responsibilities:

Organization: Wipro InfoTech Ltd

System Assembling and maintenance.

Installing and Troubleshooting Windows operating system on desktops and laptops.
(Like Windows XP, 7,8)
Configuring and troubleshooting outlook 2007,2010 and 2013.
(like PoP3, Imap and Exchange)
Troubleshooting system startup and user login problems.
Installing and configuring Windows server 2003 and 2008
Knowledge of DNS,DHCP and Active directory.
Create, modify and delete the user account in Domain System.
Configure and Troubleshooting the Wifi devices (Dlink and cisco etc.,)
Ticket handling using SapphireIMS tool(Ver 4.0).
Configuring and troubleshooting LAN Connections.
Knowledge of .OST and .PST in outlook.
Configure and Maintain the Local file Server system.
Configure and maintain the All types of Network and Local printer.
Co-ordinate and manage relationships with vendors and support staff that provide
Hardware, software and network problem solution.
Anti virus Support using Symmentec 12.1 and SCCM 2012.
Data backup Recovery.
Knowledge of O365 and configure One drive in system.
Expertise in all models HP Laptop including corporate and commercial models.
Arranging video conferencing multiple location through network.
Installing and configure to VPN.
Timely Analyze whether any repairs or replacement needed.
Coordinate with user in remotely from Team viewer and Ammyy Admin.

Organization: Tricom InfoTech Solutions Pvt Ltd

System Assembling and maintenance.

Responsible for the installation of the Basic softwares like Antivirus, Ms-Office,
Adobe reader and winrar.
Installing Windows operating system on desktops and laptops.
Check and install windows update and antivirus update regularly.
Configuring outlook in ms-office2007.
Installing Network and USB printer.
Installing hard disk, CD drives, Power supply unit, Network Card and Video graphics card
On PC Systems.
Asset Maintenance in IT Store.
Analyze and rectify the Network issue. (Eg. Loose cable and IP conflict etc.. )

Education Details

Title of the Degree with Branch

College/University

Master Of Computer Applications

Sree Amman CAS,

Bharathiar University

2013

71%

Bachelor of Science(CS)

Sree Amman CAS,

Bharathiar University

2010

57%

Stateboard

2007

68%

Stateboard

2005

69%

Higher Secondary
SSLC

Year of Passing

Percentage

Extra Curriculum Activities

Worked as System Service engineer (Part-time while doing MCA) in Kishore computer systems at Erode
in 1.2 years.

Personal Details
Name

Venkatachalam S

Fathers Name

Sengodagounder

D.O.B

25/11/1989

Marital Status

Single

Languages Known

English and Tamil

Contact No

9715252040

Email ID

ksv2it@gmail.com

Current Address

D-No: 32/17, Ground Floor,

11th Street, MGR Nagar,
Velachery,
Chennai-600042, Tamil nadu.

DECLARATION
I hereby confirm that the information in this document is accurate and true to the self of my
knowledge.
(Venkatachalam S)